NOVEMBER 2020
VOL 6 ISSUE 11 panaji goa
RNI No.: goaeng/2015/59955
Postal license no.: G-2/RNP/Monthly/Goa-19/2018-20
goa’s only business magazine
industry dossier
gaurish dhond interview
vincent ramos hospitality
draft retail policy
ulhas jewellers
Sharada Mandir Trust announces new school at Kadamba plateau
poonam shirsat
luxury brand
shirish A. Kamat
professional dossier lady power
shining bright
SURAJ MORAJKAR unveils his most ambitious business offering – a labour of love for Goa and his village, Saipem – Hilton Goa Resort www.businessgoa.in
News Views Articles Interviews Profiles Focus Analysis Opinions Events Features
PANAJI Mascarenhas Building, No. 36, MG Road, Ozari, Panaji, Goa 403001 Tel.: 222 43 43 PORVORIM Nova Cidade Complex 7 & 8, Porvorim, Penha de Franรงa, Goa 403521 Tel.: 241 54 80 MAPUSA No. 5/6, Coscar Corner, Next To State Bank of India, Tali Wada, Behind Union Pharmacy, Mapusa, Goa 403507 Tel.: 226 25 68 VASCO 1 & 2, Mamta Apartments, Opp. Karma Empress, Mundvel, Swatantra Path, New Vaddem, Goa 403802 Tel.: 090495 53336 MARGAO Florida Building, 3 & 4, Abade Faria Rd, Margao, Goa 403601 Tel.: 270 60 15
contents Cover Story 12
Suraj Morajkar unveils his most ambitious business offering – a labour of love for Goa and his village, Saipem – Hilton Goa Resort
Focus Goa: Environment 18
Activists allege that three projects will make Goa a coal transportation hub, posing a threat to livelihoods and the State’s ecological diversity, while the Government denies claims
Focus Goa: Retail 20
12
With retail being the second largest sector in the country, the need of the hour is a retail policy which will define the role of the government and retail sector in Goa
34
Focus Goa: Industry 24
Industry heads come together to request the Government to apply a waiver to MSMEs and small businesses
Luxury Brand 26
36
Ulhas Jewellers is a name synonymous with Goan Heritage and offers an unmatched tradition of confidence and trust
38
Hospitality 34
Vincent Ramos Area Director – IHCL, Goa and General Manager – Taj Hotel & Convention Centre, Goa, speaks about his journey with IHCL, the new Taj Convention Center, and his hopes for the upcoming tourist season
32
Interview 36 30
Gaurish Dhond, President, Goa Hotels and Restaurant Association, on business post lockdown, mushrooming of home chefs, and the hotel fraternity operating during Covid times
42
Lady Power 42
Poonam Shirsat speaks about her venture The Skill Company and how her training vertical has helped youngsters over the years
Professional Dossier 44
Structural Engineer Shirish Atchuta Kamat shares his experiences in the field of engineering; and venture Ansh Structural Laboratory
Bon Appétit 60
44
Pranav Dhuri’s, latest venture, Petisco, is a combination of scrumptious food, cheeky cocktails and perfect ambience
46 60
COLUMNS
54 Beyond Classroom
58 Uncomplicate Business
55 Wealth Doctor
59 Business Insider
Dr Pradeep Salgaonkar explains effective marketing trends to engage with customers and generate more revenues, in current times
Amiya Sahu discusses the top winners and losers on the Indian equity market during the pandemic
56 Corporate Citizen
Daniel Albuquerque analyses aspects of RBI circular of 27 March 2020 on loan moratorium which deals with NPAs in the banking industry
04 | Business Goa industry Dossier | november 2020
Sunil Dias explains the pitfalls of attributing one’s success to superstitions, alone
Manguirish Pai Raiker discusses the new National Educational Policy 2020 which aims to propel India on the path of growth
06 Editorial 08 Corpo Scan 28 Enterprise 32 Movers & Shakers 38 Campus 39 BookShelf 40 Healthcare 41 Startup 47 Auto Biz 48 Heritage 49 Technology 50 Biz Bytes 52 Social Index 62 Newsmakers 62 BG Quiz Cover Pic: Aliston Dias
editorial Punish Cuncolim Polluters november 2020 Publisher & Editor Harshvardhan Bhatkuly Co-Publisher & Group Head Urvija Bhatkuly Advisory Board Datta Damodar Naik Ralph de Sousa Rajiv D’Silva Swapnil Kamat Business Head Annalise Gouveia Chief Reporter Sybil Rodrigues Admin & Accounts Ashok Kolvekar Distribution & Logistics Mayur Santinezkar Contributors in this Issue Ameya Nayak Amiya Sahu Daniel Albuquerque Manguirish Pai Raiker Dr Pradeep Salgaonkar Sunil Dias Editorial, Advertising & Administrative Office
Business Goa
409, Citicentre, EDC Patto Plaza, Panaji, 403001 Goa India Tel.: 0832-2437822 Email: businessgoa.media@gmail.com Unsolicited material may not be returned. The opinions in columns and other stories expressed in Business Goa Industry Dossier are not necessarily that of the publishers and the Publisher/Editor shall not be held liable for any inaccuracy or otherwise. While great care is being taken to ensure accuracy of information, the publishers are not responsible for omissions or incorrect information. No part of this publication may be reproduced without the permission of the publishers.
The recent revelation of some units involved in fish meal and fish processing business in the Cuncolim Industrial Estate of digging borewells to release their waste is not something that has happened overnight. Ground Penetration Radar (GPR) survey of four fish meal and fish processing units provided evidence of borewells being dug at the premises of these units, flouting all laws. Although the above incident speaks volumes of the care-a-damn attitude of the unit owners, who have cocked a snook at all parameters put in place by principles and judgments involving environmental laws, it also smacks of an attitude that they could get away with murder. In fact, one of the units under investigation was found to have not less than ten points within its premises that released its hazardous industrial waste into the ground water, contravening all norms and rules. What is more appalling is the fact that the promoters of the unit also secured a court order to restrain the fact finding team from Goa State Pollution Control Board from furthering their probe, in an apparent apprehension that there was threat that some parts of the unit could be demolished by the investigators! For years now, there have been reports from the Pollution Control Board, that one has read in newspapers, suggesting that the ground water levels in Cuncolim have been contaminated. For a State that enjoys first world living standards, it is imperative that we also bring in first world environmental principles. The Cuncolim incident is a precursor or maybe a mirror to how some industry black sheep look at the natural terrain of our land – many of who sadly, look at their industrial empire akin to a colonial conquest. The world is mature enough to know and understand the need of industrial development and job creation. We also have enough safeguards in place to understand that one cannot play havoc with the environment in the garb of industrialisation. Treatment of effluents and wastes, in a way that they could not damage the land of
Harshvardhan Bhatkuly Cuncolim, is a cost that these industrial units have clearly saved at the expense of a larger destruction to the ecology, some of which may be irreversible. The citizens of Cuncolim have been urging the government and its elected representatives, for some years now, to pay heed to the wrongdoings towards the environment. Clearly there were attempts to stall the fact finding due to political pressure exerted to insulate some of these unit owners. Now, with a change in political equations, these units may have come under the radar of investigation. Political interference should not be the reason why environmental polluters should be pulled up or let go for their crimes against nature. The Goa State Pollution Control Board should be given more powers and latitude and make it truly autonomous, without any political influence and appointments. It should also find adequate representations from civil society. The Board should create a template to identify red zones in industrial estates and establishments across the State and take strong action against wrongdoers. This is a good time to bring in a legislation, with teeth, to injunct and penalize these villains, who under the garb of industrial growth, have been putting the natural resources of our State at peril. The Supreme Court, way back in 1987, while expanding the idea of ‘absolute liability’ which is enshrined in the ‘polluters pay’ principle, ruled that any enterprise must be held to be under an obligation to provide that the hazardous or inherently dangerous activity in which it is engaged must be conducted with the highest standards of safety and if any harm results on account of such activity, the enterprise must be absolutely liable to compensate for such harm. The State administration should pursue serious legal and punitive action and seek exemplary penalty and criminal liability against such environmental wrongdoers, who are playing with the life of Goa and Goans
Printed, published and owned by Harshvardhan V. Bhatkuly and printed at Elegant Offset Printers, D2-31, Tivim Industrial Estate, Karaswada, Mapusa Goa 403526 and published at 409, Citicentre, EDC Patto Plaza, Panaji, Goa 403001. Editor: Harshvardhan V. Bhatkuly
06 | Business Goa industry Dossier | november 2020
Corpo Scan
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Cottage industry status in the offing for Goan jaggery making In order to provide a boost to the village economy and safeguard a traditional occupation, the State government has proposed to accord status of cottage industry to jaggery making, which is being processed from locally-grown sugarcane, under ‘Atmanirbhar Bharat Swayampurn Goem’ programme. The Agriculture Department has proposed to revive Goan jaggery making, an age old occupation being pursued in rural Goa. Deputy Chief Minister Chandrakant ‘Babu’ Kavlekar, who also holds agriculture portfolio, said that Goan jaggery, which is being processed in a traditional way by the people in villages, has a potential to boost the rural economy. He further said that this project would be taken up under Atmanirbhar
Bharat Swayampurn Goem programme, and to start with he has proposed first such kind of cottage industry status to jaggery making in the Barcem village of the Quepem taluka. Kavlekar also stated that he is sure that this traditional jaggery-making will flourish as a cottage industry in the State, once the government begins the actual work on the field. The Agriculture Department will also come out with a special scheme to provide assistance to the farmers involved in the jaggery making
Agriculture Dept to encourage Kitchen Gardens The Agriculture Department will launch an initiative to sow the seeds of ‘organic pot culture’ or kitchen gardens. The Department will tie up with municipalities and panchayats to start a training programme for elected representatives, who can later train people from their localities in cultivating vegetables in pots that can be kept on balconies and terraces. Director of Agriculture, Nevil Alphonso has chalked out a plan to train elected representatives – councillors, sarpanchas and panchas; who will be encouraged to urge people from their localities to take up ‘pot culture’ on balconies and terraces of their houses. The elected representatives will be trained on how to cultivate vegetables in pots. Kitchen gardening could be beneficial in the long run for Goans, who heavily depend on chemically-laced produce brought in from outside the State. Alphonso stated that Goa’ climate being
favorable for pot culture, the elected representatives will be educated on the concept, and will guide and aid then on pre-planting and postplanting management, while emphasizing on organic pot culture. An expert team from the Department will teach them how to recycle kitchen waste and make home-made pesticides, which can be later utilised on vegetables to be raised in pots. The Department will start training from January, and will provide packets of soil mixed with vermi-compost to those eager to take up the ‘challenge’ especially in urban areas. Seeds of vegetable varieties like cluster beans and red Amaranth will also be given to the people initially. These varieties can be easily raised in pots, trays or plastic buckets with proper watering. The team will instruct the people on methods of proper watering of vegetable plants. “Our aim is to instill values of kitchen gardening in people
08 | Business Goa industry Dossier | november 2020
Chief Minister evaluates steps taken to resume mining in goa
Dr. Pramod Sawant
Chief Minister Dr. Pramod Sawant held a meeting with the mines department officials on accelerating various decisions that it has taken for the resumption of mining activities in the State. Dr. Sawant was accompanied by Advocate General Devidas Pangam and Chief Secretary Parimal Rai at the Directorate of Mines and Geology office. Dr. Sawant stated that they have discussed various issues
including the resumption of mining activities, besides other policy decisions. He further said that the Department has already submitted mining related details to the Union government and visiting the mines department for discussion was helpful, as they had access to all the files for references. The Directorate is likely to pass an order by November concerning the recovery of money in illegal mining cases based on an audit report submitted by a team of chartered accountants. In August, the State government had informed the High Court that the Directorate will decide within four months on the show cause notices to mining companies for recovery of over `3000 crore
Revised rates for Iron Ore Transportation
Chief Minister Dr. Pramod Sawant reached to a cordial solution to the ore transportation rate issue with the truck owners associations and mining companies. Under the revised rates, the transportation charge for less than 10km is `14.5, between 10-20km `14, and `13.5 for above 20km. The rates are calculated against the diesel price of `52 per litre. A senior government official stated that the new rates would be applicable for the transportation of e-auctioned ore and royalty paid ore. As per the 2017 rates, trucks were paid `12.5 for the first 10 km and thereafter, `11.5 between 20 to 30km.
During the first meeting held to revise the rate, truck owners’ associations had demanded that it be fixed at `17.5 for the first 10km. Recently the Supreme Court granted mining companies time till the end of January 2021 to transport ore and further directed the state government to take possession of the ore lying at mining leases at the end of this period by invoking power under the Mineral Concession Rule, but after serving a one-month notice. Dr. Sawant had stated that over four million tonne of iron ore is lying in the state and that the order will allow mining activities
and highlight significance of growing vegetables for self-consumption,” said Alphonso. The Department has been working on this initiative for the last three years. Trials on the pot culture were carried out at the Department’s farms. Seeing
the encouraging results, the Department has decided to take it up, throughout Goa. The Department will start soil testing by December, and as the weather turns favourable for the pot culture, it will pack bags with tested soil
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Tourism Department slashes shack license fees by 50% The long wait for shack operators has ended, as they are set to commence the season in the coming weeks. The government has issued an order waiving off 50 per cent fees on beach shacks and deck beds for the tourist season 2020-21. Shack operators had not applied for renewal of licence with Tourism Department until the government had decided on their demand to reduce licence and excise fees. Earlier this month, the Chief Minister Dr Pramod Sawantled cabinet agreed to slash fees by 50 per cent, immediately after which shack owners applied for renewals. Joint inspection teams accelerated the demarcation exercise across the beaches with the process at Mandrem, Morjim and Keri to be concluded shortly. Cruz Cardozo, President of Shack Owners Welfare
Society expressed his gratitude to the government and the Tourism Department for the quick and efficient demarcation of the beach shacks. He further stated that the process of demarcation was already completed in South Goa while the same is yet to begin in Morjim, Mandrem and Keri. As per the beach shack policy for 2019-22, there are 260 shacks permitted in North Goa and 96 shacks in the South district during this period, with renewals every
Goa courts Norwegian investors. Offers fast and clear approvals
In a bid to draw investment into Goa, the State’s Investment Promotion Board (IPB) recently organized an online round-table discussion with Norwegian Companies on ‘Investment Opportunities in Goa 2020’ in association with Norwegian Business Association India (NBAI). As many as 57 representatives and officials were a part of the discussion. Goa’s Industries Secretary J Ashok Kumar informed the participating Norwegian companies that the government is formulating investor friendly policies to boost investments in Goa. Chief Minister Dr Pramod Sawant, in his address, emphasized that his government is focused on making the system transparent and bringing ease of doing business in Goa. Dr Sawant further added that the government wants to create
a path to foster innovation and revamp the investment policy to incorporate new developments in the investment climate. CEO of IPB, Vandana Rao gave a detailed outline of the various aspects of the investment process and incentives in the State and invited Norwegian companies to Goa. Goa Shipyard CMD Cmdr B B Nagpal expressed the willingness to work with the Norwegian companies and discussed the different opportunities for joint cooperation. Ambassador of Norway to India Hans Jacob Frydenlund expressed keen interest to work with Goan companies. The Consul General of Norway Arne Jan Flolo informed the participants that they are willing to work in five major sectors mainly shipbuilding, waste management, fisheries, education and port
10 | Business Goa industry Dossier | november 2020
year. With the process nearly complete, shack operators have begun setting up structures along their respective zones. “If shack operators pick up pace to set up the structures, we hope to start the season before November 10,” Cardozo said. A beach shack has to be erected using eco-friendly material, and costs runs up to Rs 3 to 4 lakh. In view of the pandemic, operators are likely to keep it to a bare minimum. While most use pine wood
and ply wood, which is reused later, some amount of degradation is expected due to wear and tear. The staff that had returned to their home States due to the lockdown in March is also gradually returning, however, the total strength will not be like the previous years. With slim chances of a good number of international visitors, shack operators are relying on the movement of domestic travelers to break even. The State is also facing competition from neighbouring Sindhudurg district of Maharashtra that is likely to start beach shacks from this year. Maharashtra’s Tourism Department, in a bid to revive the tourism industry, has taken five major policy decisions, one of which includes setting up shacks across eight beaches on the Konkan coast
Investment Promotion Board gives nod to 7 projects worth 2228 Crores
The Investment Promotion Board (IPB) held its 25th Board meeting and has cleared seven investment projects, worth `2228 crore, with a potential to create over 5000 jobs. The projects include three expansions, including a convention centre by Delta Corp near the upcoming Mopa Airport that is expected to generate 4000 jobs. Among the projects is a joint venture between an Indian company and a South Korean firm to make FRP (Fibreglass reinforced plastic) doors for the maritime sector. The investment, partially through the foreign direct investment (FDI) route, has got in-principle approval from the IPB. While the cleared investment proposals
include companies from the manufacturing, services, food processing and hospitality sectors, IPB also cleared IFB Industries Ltd’s proposal to set up a manufacturing unit for air conditioners and Unichem Laboratories’ proposal to set up a pharmaceutical unit in Goa. CM Dr Pramod Sawant, who heads the Board, stated that along with seven new projects being approved, a few projects which were cleared at the earlier meeting were taken up for discussion. Dr Sawant chaired the meeting in the presence of Industries Minister Vishwajit Rane, Chief Secretary Parimal Rai, Industries Secretary J Ashok Kumar and IPB Chief Executive Officer Vandana Rao
development. Chairperson of NBAI Kristine Anvik Leach assured the members
of all support in facilitating investment in the State of Goa
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cover Story
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SURAJ MORAJKAR unveils his most ambitious business offering – a labour of love for Goa and his village, Saipem – Hilton Goa Resort
SUraj morajkar
shining bright By sybil rodrigues
S
uraj Morajkar is a celebrity magnet. A story about him that needs to be recounted is when former India all-rounder Ajay Jadeja – when showing around luxury villas built by Suraj’s company, Sun Estates – to former Indian paceman,
Ashish Nehra, likened Suraj to Virender Sehwag. In his Delhi patois, Jadeja explained the entrepreneurial stamina of Suraj Morajkar to his cricketing counterpart – with a metaphor that the Goan entrepreneur could play the long game and the shorter format with equal élan.
12 | Business Goa industry Dossier | november 2020
Indeed, with the completion and opening of the Hilton Goa Resort at Saipem in Bardez, Suraj has come a full circle – from a real estate developer to a profound hotelier, who has won the confidence of a brand no less than Hilton. Not an easy feat for someone who started business with
modest means and has grown to embody all that is upper crust in society – realty and hospitality! Shining with Sun Estates Over the years, Suraj has nurtured Sun Estates, a niche real estate development company, which designs and
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creates charming, nature clad villas. Word got around about the quality and beauty of the villas and caught the fancy of the high and mighty from across the nation. Little wonder that film-stars, entrepreneurs, cricketers sought him ought to buy a little bit of the Goa dream and plant themselves in the sunshine State. Low-Rise, High Value Suraj was raised in Saipem (near Candolim), a beautiful village with a river and lush green mountains – a pictureperfect idyllic Goan village that you have read about in books and seen in films. Suraj dreamt of being a professional cricketer, having represented Goa at various junior level tournaments. However, destiny had other plans for him. Suraj set up a communications business in Panjim, the success of which made him expand the trade to the coastal belt. As luck would have it, he ventured into a joint development of property with a friend who was planning to sell off his ancestral land. This was the lucky break that Suraj needed to make a mark in the real estate space. “My aim, as a real estate developer, was to complement the natural beauty of Goa with matching architecture, innovative construction and more importantly to blend with the surroundings; and at the same time think of leaving something behind for posterity,” asserts Suraj. It is quite admirable that he has stuck to his guns and resisted the temptation to go in for the high-rise model of development. Growth of a Niche Hotelier “Sun Estates is a brand which has in its DNA the ability and passion to create extraordinary homes. Our end products are always luxurious – with high ceilings, large openings for cross ventilation, use of traditional construction materials
Lobby Lounge
global benchmarks and standards of brand Hilton For 100 years, Hilton Hotels & Resorts has set the benchmark for hospitality around the world. With more than 584 hotels across six continents, their properties are located in the world’s most preferred destinations for guests who know that where they stay matters. Resorts within the Hilton Hotels & Resorts portfolio are designed for travelers seeking relaxation and rejuvenation in the world’s most soughtafter destinations. They are delighted to bring their flagship brand to Goa, a thriving destination in
India. “With the plethora of facilities and services at Hilton Goa Resort, we are confident the property will become a preferred getaway destination for both domestic and international travelers,” says Amandeep Singh Grover, General Manager of Hilton Goa Resort. As Goa remains an integral market to cater to the growing leisure travel among Indians, the brand aims at delivering unconventional and offbeat experiences to guests with its modern interiors, comfortable amenities and distinct hospitality.
As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet the evolving needs of its guests. Utmost priority is given to deploying gold standard of safety and sanitization protocols across all areas. In keeping with the current times, Hilton has launched industry-defining standard of cleanliness and disinfection called ‘Hilton CleanStay’, which is now present across all Hilton properties across the world
and exemplary design,” emphasizes Suraj. The Sun Estates brand of building was a precursor to the launch of a boutique resort The Sol – which went on to win hearts and laurels in equal measure and provided a springboard for Suraj’s hospitality ambitions to jump into another orbit. The Sol is a stylish hotel and is known to be the holiday home for many celebrity guests who visit Goa. Suraj had collaborated with renowned fashion designer Tarun Tahiliani and architect Arvind D’Souza to create a masterpiece. Soon enough, the world began to take note
and luxury publications like by Condé Nast Traveler and Harper’s Bazaar wrote lavish praise about this little gem. “The Sol makes a visitor feel like s/he’s living a truly Goan village life. The location is quintessentially Goan, ensconced in the village of Nerul, away from the hustlebustle of the coastal belt. In fact, when you are in the swimming pool, the adjoining piece of land is a paddy field that has Goa written all over it,” says Suraj about The Sol. For Suraj, this was just the beginning of his endeavour to make a mark in the hospitality space of Goa. The Sol also played a
major role in providing him an insight into his ability as a real estate developer who could create projects which are appreciated worldwide. The accolades heaped on The Sol and especially the association with design guru Tarun Tahiliani, who was also appointed Design Director of Hilton Goa Resort, was the facilitator for the young entrepreneur’s vision to go places. “I was exposed to the fine nuances and subtle taste of high living, thanks to Tarun,” admits Suraj, who in great humility dedicates much of his successful strides to his clients, many of whom are high achievers. It is one
NOVEMBER 2020 | Business Goa industry Dossier | 13
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thing to learn the distinctions of life and business from your associates; it is quite another to remain rooted to your humility and accept this contribution quite openly. The Hilton Dream Suraj’s high-achiever friends loved The Sol and the experience that it offered. There were discussions of offering the same sophication on a mega scale with the umbrella of an international hotel chain. “Since I already had this beautiful land, this hotel project then seemed like a perfect opportunity to collaborate with an international brand. My vision and aspiration to create a world-class address in the backyard of my village in Saipem, took root and thus the idea of starting The Hilton germinated from ground up,” says Suraj about his most ambitious reach, thus far. Of course, a project of this magnitude comes with tons of challenges. To begin with, the scale and budget to accommodate an idea of a quintessentially Goan hotel in the hillside of a village calls for audacious thinking. Needless to mention, Suraj faced more than a few challenges in shaping the project. “The Hilton is a leading brand in the global hospitality space. It takes a lot of study and due diligence for them to be impressed with a partner. I’m happy that after our meetings, they were happy to tick all the right boxes to enter into a partnership with us,” beams Suraj. After a thorough survey, Hilton wanted certain specifications that the current market was lacking like a bigsized ballroom, children’s play area, private pool – to name a few. Suraj’s company ensured that the global hotelier’s vision for Goa would be fulfilled to every bit of specification envisaged for this grand project. “To conceive this project, finding the right architectural firm was the biggest challenge to begin with. Once that was
Located atop the scenic, terraced slopes of Saipem Hills, overlooking the Nerul River, the resort extends Hilton’s signature hospitality and tranquil retreat to leisure and business travelers
Lounge Pool
Hilton goa resort: playing host in the lap of nature
Hilton Goa Resort is the first flagship resort of Hilton Hotels & Resorts in India. Located atop the scenic, terraced slopes of Saipem Hills, overlooking the Nerul River, the resort extends Hilton’s signature hospitality and tranquil retreat to leisure and business travelers. It is 10 minutes away from the popular Candolim and Calangute beaches. The Resort has 104 well-appointed guestrooms offering guests unparalleled views, 4 swimming pools, 3 eclectic dining options, suites with private plunge pools and signature curated experiences. The resort features four outdoor pools
with a temperature-controlled whirlpool, dedicated kids’ pool, Fun N Frolic, an aqua themed kids’ club, full-service spa and salon and 17,600 sq ft of event space. With state-of-the-art technology, elegant interiors, and an array of dining and recreational options, the Resort looks forward to hosting travelers and residents. Guests can indulge in curated experiences @ YourBalcony such as wine tasting, yoga, BBQ, cocktail making and culinary master classes. For adventure, the resort offers bicycle trails, underwater escapades and luxury cruises along the backwaters of Goa. There are
a lot of activities curated for children as well – cooking, baking, painting etc. “As a celebratory opening offer, we have introduced special packages that include a two-night stay with complimentary breakfast, airport coach transfers, happy hours, and a 20% discount on food and beverage and laundry. As part of the ‘Great Small Breaks’ staycation package, guests get complimentary breakfast, one meal or INR 1000 resort credit per person, per night, a unique Goan Masterclass experience, and a 20% discount on food and beverage and laundry,” says Amandeep Singh Grover, GM of Hilton Goa Resort
done, the other test was the terrain and constructing the expanse of this property, while abiding by all government and environmental guidelines. I am proud to say that we have not compromised anywhere in this project. My stubbornness in building the best resort challenged my finances severely. But by sheer dint of perseverance and determination, I overcame this challenge quite brilliantly,” says Suraj with a glow of pride.
backwaters, paddy fields, a breath-taking view of the Arabian Sea and a legacy of its own. The village has connectivity to the closest beach and cities and yet retains its tranquility that any traveler would prefer, thus making me think of this as an ideal location to develop a resort and give back to my village. My entire focus while developing this hospitality offering was that the value of the place should enhance with a world class property. I also thought of creating jobs for the locals, which is something that goes beyond the mundane motive of profit making,” reflects Suraj.
Partnering Hilton Just like any other brand, Hilton did a property assessment of the land for the proposed project. Hilton supports the design and delivery of truly exceptional properties that delight their guests, rewards their partners, and reflects the unique cultures of their geographical locations. During the entire development process, the company assigns a Project Director as the principal point of contact, who is focused on ensuring a smooth and trouble-free delivery of the highest-quality property. Hilton’s Project Directors are committed
A Hilton in his Backyard Suraj takes great pride in his village and rightfully so. “Saipem has beautiful
14 | Business Goa industry Dossier | november 2020
Cover story to increasing efficiencies, improving communications, and assembling reliable information for their owners, industry partners, and the parent company, Hilton. Global Design Services delivers exceptionally designed properties, which includes optimizing the spatial requirements and operational relationships in both front and back-of-house areas of the hotel. Their team helps ensure that the design and construction standards are in place, so that the property can operate economically and efficiently. Their efforts help create memorable and unique design solutions that reflect Goa’s brand philosophy and exceed their guests’ expectations. Whether building a new hotel, converting or renovating an existing one, their standards, prototypes, design guides and other supporting information enables hotel owners, operators, developers, designers and manufacturers to better understand each brand within the Hilton portfolio. Of course, the principal point was to be convinced that Suraj was the right partner to create a flagship offering in Goa – which is an internationally acclaimed tourist destination. “Of course, Hilton did its due diligence and concluded that my company was strong enough financially and had the appetite to build and own a project of this magnitude. A letter of intent was signed and the project took off. They are great partners to work with – a truly global company that respects local sensibilities,” says Suraj about the tie-up with Hilton. A First-Gen Entrepreneur Comes into his Own “As a first-generation entrepreneur, I have evolved with time. Maturity and experience in this business has made me prioritise my true north. Over the years,
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Deluxe River View Room
perfecting the art of real estate development and hospitality has made me aware of some of my strengths and even idiosyncrasies,” laughs Suraj. “Design is of utmost importance to my scheme of thought. And I refuse to compromise on quality and take short cuts. I have learnt to be patient and resilient when I make decisions – waiting for the right time and capitalizing on opportunity, is an art that I have picked up along my way. Add to that,
“With the plethora of facilities and services at Hilton Goa Resort, we are confident that the property will become a preferred getaway destination for both domestic and international travelers”
Amandeep Singh Grover General Manager of Hilton Goa Resort
16 | Business Goa industry Dossier | november 2020
not giving up even during dire times, or getting carried away by compromising on my principles, not giving in to political pressure or accepting funding from questionable sources are some of the things that I have followed,” explains Suraj. “In business, cash flow is of prime importance. It is the lifeblood of any enterprise. The challenge when you are executing a project of the scale of Hilton Goa Resort, I had to ensure that even when the cash flow receded in our real estate business – due to policy changes like demonetization and later RERA, the hotel project could not be stalled. Costs did over run and even went wildly beyond my calculations. However, belief in myself and the ability to take quick and often bitter pill decisions made me see this project to its completion – in a grand plan that it was envisaged on,” exclaims Suraj. Suraj has had associations with top performers from various fields like business, sports, fashion and he has soaked in the right mantras for entrepreneurial success. “I feel one must not change oneself to fit in. Be yourself and keep growing organically and continuously,” says Suraj. Going Ahead Entrepreneurial success is not an end by itself, it is more
often a means to regroup one’s ambition and chalk out a new path. “Currently I am savouring the moment of having put this wonderful hospitality offering. Hilton Goa Resort is the pride of the State. It represents everything that Goa is known for – a village backdrop, large spaces, tranquil ambience, warm and hospitable people to look after you, mouthwatering coastal delights – truly Goan in every sense of the word. “The milestone of successfully pulling off an ambitious venture like this speaks volumes of the trust that the Hilton management had in me. They had invested in me – a first generation entrepreneur and were sure of my ability to deliver the goods! This article of faith has spawned more ventures in the offing. Well known funds have been talking to me to create value in real estate as brand Goa has truly grown during the pandemic. People have learnt to value the clean air and nature’s bounty that Goa offers. I will continue to build charming spaces that give me happiness and our hospitality offerings will continue to wow travelers and add to the image of Goa as a travel destination,” says Suraj as he looks over the Nerul river from the patio of the State’s grandest hospitality offering – Hilton Goa Resort
focus goa / environment
business-goa
Sorrowing Lies My Land
Activists allege that the projects will make Goa a coal transportation hub, posing a threat to livelihoods and the State’s ecological diversity, while the Government denies claims made by activists
G
By sybil rodrigues
oa, a dream holiday spot for tourists and travelers across the world has been struggling to protect its identity and its natural diversity from the industrial onslaught. In a recent development this year, three projects – the four laning of the NH4A, double tracking of the railway line and the laying of a 400kV transmission linethreaten the forests in and around Bhagwan Mahaveer Wildlife Sanctuary and Mollem National Park in Goa. These projects will lead to the felling of around one lakh trees in Goa and Karnataka, of which a minimum of 59,000 trees will be felled in Goa. This venture would also put the water-security of over 16 lakh Goans in jeopardy. BHAGWAN MAHAVEER WILDLIFE SANCTUARY AND MOLLEM NATIONAL PARK Bhagwan Mahaveer Wildlife Sanctuary and Mollem National Park, part of a larger contiguous forest, along with being a treasure trove of flora and fauna, is also an important tiger corridor between Goa and the adjoining Kali Tiger Reserve in Karnataka. The protected area is home to more than 721 plant species, 235 bird species, 219 butterfly species, 80 odonate species, 70 mammal species, 75 ant species, 45 reptile species, 44 fish species, 43 fungi species, 27 amphibian species, 24 orchid species, and 18 species of lichens. This list includes various endemic species as well as rare and vulnerable species such as the tiger, dhole, mouse deer, gaur and the Indian pangolin, amongst others. In addition, there are 18 bird species that are endemic to the Western Ghats and 7 bird species that are of high conservation concern found
here (according to the State of India’s Birds, 2020). Rajiv D’Silva, Architect, opines on the threat to flora and fauna, especially the birds. “If a huge area of a forest is going to be cut down, a large section of their habitat will be lost. Secondly, the constant to and fro traffic of the trains and ensuing noise will be a source of disturbance to the jungle and detrimental to the bird life. Not only birds, but other creatures like the reptiles have their traditional paths to go to food and water sources, all those will be cut by
“If a huge area of a forest is going to be cut down, a large section of their habitat will be lost. Secondly, the constant to and fro traffic of the trains and ensuing noise will be a source of disturbance to the jungle and detrimental to the bird life”
Rajiv D’Silva Architect
18 | Business Goa industry Dossier | november 2020
the highway and lines passing through. There is a long term health of the jungle as a whole which will be affected as there is an area that is directly under the threat of these projects. The implementation of these projects will lead to the deterioration of the whole forest area.” Besides the flora and fauna, these forests have fresh water streams that feed the main rivers including Goa’s lifeline, river Mandovi. This river is a major source of potable water and provides irrigation facilities, produces biotic and mineral resources and aids in travel of people and goods to different parts of the State. The ancestral livelihoods of people living in the villages, on the banks of these rivers will be severely affected by these projects. The forests in the Western Ghats also have many sacred groves that have been protected by locals for centuries because of their association with many deities and are, therefore, of tremendous cultural and conservation importance. No plans to secure the water reserves of the State have been made public by the MoEFCC or the Government of Goa. Krishna Zore, an aerospace engineer by profession and a resident of Mollem, says “The transmission line will affect the livelihood of the villagers. Many of these
villagers depend on their cattle, which have their grazing grounds and source of water in these forest areas. The magnetic field that this power station will generate is going to affect people’s health in a big way, leading to a rise in cancer cases and fertility issues. Neither the government authorities, the MLA or panchayat members have made any efforts to explain to the people what exactly they are planning to do. Nothing is clear as of now. When we, as villagers, try to seek information from the authorities, it is only then that they tell us bits and pieces about it. The ones who are living here, in the vicinity of these projects, should be made aware of the adverse effects of these projects. The government just wants to bulldoze everything and implement these projects in the name of development.” Western Ghats are considered one of the most important tiger habitats in the world. Expanding highway on one side and then double tracking of the South Western Railways will leave the southern part of the Western Ghats disconnected from the northern part. This will lead to the death of not only tigers, but also of the other numerous animals that will die under the wheels of vehicles or on the railway tracks, as they try to cross over. The interferences in this eco-sensitive zone will also increase the frequency of landslides, affecting tribal communities like the buffalo hoarders Nomadics, ‘Dhangars’ and ‘Velip Gaonkars’, who reside in these hinterlands. Direct loss of biodiversity and the farreaching impacts of habitat fragmentation will reduce ecosystem stability and decrease forest resilience. BOOSTING COAL HANDLING CAPACITY The Mormugao Port Trust (MPT) in Vasco is one of
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India’s major ports connected to Maharashtra and Karnataka through the South Central Railway and the NH17A, NH17B and NH4A highways. Its berths are primarily used for coal and iron ore transfer and handling. According to the Ministry of Shipping/Indian Port Associations Sagarmala master plan for MPT, the current coal handling capacity is 12 mtpa (million tonnes per annum). Of this, JSW transports 7.5 mtpa and Adani transports 4.5 mtpa. The document states that MPT has to develop additional coal handling capacity to fulfill future coal demands in the region. The MPT railway system facilitates coal movement to parts of the hinterland. Currently, there is only one line that connects the port to the hinterland, limiting the coal movement capacity to 15 mtpa. JSW coal terminal and Adani coal terminal move 19 mtpa of coal and affiliated cargo. The railway line has to be doubled to boost that figure. Activists argue that this double tracking will destroy agriculture, health as well as tourism. There will be an increase in noise pollution given that the frequency and the speedy traffic of trains will increase. The project, activists claim, will further disturb the natural habitat of birds and animals. The majestic Dudhsagar waterfall will also be affected with the double tracking. Mass deforestation of trees will take place which will also create long term problems. The adverse impacts of the project would extend to the fishing industry and agriculture, as well. Coal dust, which can travel to distances of 5-15 kilometres, depending on wind and train speed, will negatively affect farming. Ella Mascarenhas, Women’s Wing Convener, Goencho Ekvott, speaks on the coal transportation issue. “Our villages are known for
their heritage and culture, but thanks to the Indian Railways, they have trisected the village of Arossim. We live on an island between tracks of Konkan Railway and South Western Railway; and at the rate they are expanding, they are going to consume our homes, land, water resources and us.” “Tourism is the only industry that Goa is dependent on and our Government is killing this industry for coal. One can’t walk along our once upon a time beautiful beaches which are now covered in coal washed ashore, tourists can’t go for a swim as the water is contaminated and causes skin diseases.” Ella states her disapproval of the Government’s stand on coal. “The United Nations has warned Indian Government to stop use of fossil fuels to generate electricity, warned not to cut forests to mine for coal.” The biggest fear plaguing the residents is that the railway expansion line would also lead to destruction of heritage houses. These houses have been built and refurbished over 100 years ago are already crumbling thanks to the metre gauge, what with cracks
“The transmission line will affect the livelihood of the villagers. Many of these villagers depend on their cattle, which have their grazing grounds and source of water in these forest areas” Krishna Zore Resident of Mollem
“Our villages are known for their heritage and culture, but thanks to the Indian Railways, they have trisected the village of Arossim” Ella Mascarenhas
Women’s Wing Convener, Goencho Ekvott
having developed on the floors and walls. The coal that is currently being transported in wagons are lightly covered with thin tarpaulin sheets, which lets the fine coal dust fly around and settle over hundreds of heritage houses. Voice of the People On the night of November 1, 2020, at least 5000 Goans assembled near the level crossing at Chandor, in South Goa. The two main organisations involved in the protest were ‘Goencho Ekvott’ and ‘Goyant Kollso Naka’, who were also joined by the Opposition in the form of the Congress, Goa Forward Party and the Aam Aadmi Party, all them backing the protesters. The protestors gathered at the railway track and sat until dawn to prevent the Railways from starting the work. Crowds of people along with politicians and groups marched through the night with candles and played their music and drums in order to get their voices heard. The protests continued as an attempt to thwart the attempt of the Railways to commence the work. The protestors warned the government of massive agitations if it fails to listen to the voice of people. Over the last few months, along with
physical protests, social media pages dedicated to the cause and hashtag #SaveMollem have been conspicuous across platforms. Managed by concerned citizens, they have not only helped garner attention and mobilize protests, but also encouraged the national press to cover the issue, engaged the youth from across the country, and kept the conversation going. They have made formal representations to ministers and wildlife boards with hundreds of signatories. Government’s Stance Meanwhile the Government stands firm in developing the State for the benefit of Goans. Chief Minister Dr. Pramod Sawant came down heavily on opposition parties and others opposing the various development projects in the State. He said that the State’s priority is to take the government benefits to the poorest of all. The government has been trying its best to defend the move in the name of public interest. Goa’s environment minister Nilesh Cabral has said that the double-lining of railways will help trains pass through the Western Ghats swiftly. In addition, objections raised in the Environment Impact Assessment reports for the projects have been overlooked on the basis of “mitigation measures” suggested by the Chief Wildlife Warden. Goa is a favoured holiday destination for most of India. However, the fact that its environmental framework is at great risk is something people are not aware of and mainstream media has yet to take up the issue in a big way. The campaigns against the projects are important to every Goan. While the projects may be a revenue earner for the State, activists urge that the health, environment, and cultural heritage of Goans and Goa are non-negotiable
NOVEMBER 2020 | Business Goa industry Dossier | 19
focus goa / retail
@businessgoamagazine
Need for a State Retail Policy
With retail being the second largest sector in the country, the need of the hour is a retail policy which will define the role of the government and retail sector in Goa
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By sybil rodrigues
he Indian Retail industry is one of the top five retail industries of the world; and has emerged as the most dynamic and fast-paced sector. Retail accounts for over 8 percent employment and around 10 percent of India’s GDP. The retail sector in India is dominated by the unorganized retail trade which accounts for nearly 93% of the overall trade. The other challenges include lack of infrastructure and logistics, scarcity of skilled workforce, inefficient supply chain management., complexity in tax structure, etc. NATIONAL RETAIL TRADE POLICY Objectives of the National Policy are: • To promote e-commerce all over the country. • To encourage skill development and create more employment opportunities for all sections of society involved in retail trade. • To identify and address existing infrastructure gaps affecting the retail trade industry. • To accelerate investment flow to underdeveloped regions across the country. With these objectives in mind, the Goa Chamber of Commerce and Industry (GCCI) in association with the Department of Commerce, S. S. Dempo College of Commerce and Economics have presented their inputs for the State Retail Trade Policy. Manoj Caculo, GCCI President, in his letter to the Chief Minister Dr Pramod Sawant, states, “Amongst the various sectors of Goan economy, the retail segment is expected to see the highest growth. However, the lack of a formal retail policy for the State can hamper further growth of retailing business
Magsons Supercenter
in the state. Goa is in need of a comprehensive and statecentric retail policy to address its specific concerns, focusing on both consumer and vendor protection and enforcement and timely redressal of issues at every level.” “The State retail policy should serve as a regulatory framework that the retail sector shall abide by, clearly defining the role of the government and the retail sector in Goa.” Caculo emphasizes that the policy should provide a thrust to the retail industry for goods and services, considering the state-centric issues for sustainable growth and development. The policy
“Goa is in need of a comprehensive and state-centric retail policy to address its specific concerns, focusing on both consumer and vendor protection and enforcement and timely redressal of issues at every level” Manoj Caculo GCCI President
20 | Business Goa industry Dossier | november 2020
should also pre-empt trade malpractices in the interest of the stakeholders and establish high standards of consumer protection through mechanisms of self-regulation by the retail industry. KEY CHALLENGES FACED IN CARRYING OUT RETAIL BUSINESS IN GOA 1.Lack of policy framework. 2.Cumbersome Licensing and bureaucratic procedures. 3.Difficulties in availing business finance. 4.Complex labour laws. 5.Infrastructure issues. 6.Technological challenges. 7.Supply chain management. 8.Lack of trained human resource. 9.Heterogeneity. 10.Challenges in business finance. 11.Dominance of the unorganised sector. 12.Greater customer expectations. 13. Mobility issues and public transportation system in the state. Hari Kaul, General Manager of CMM Mega Store and Chairman of the Retail Committee of GCCI, says that retail is the second largest sector in the country today as well as stands second when it comes to the contribution to the GDP of the country. “All stakeholders in the retail sector are suffering due to the lack of a proper policy. Our purpose behind this policy is so that all the stakeholders benefit from the same. The stakeholders are the investors
in the business, customers who buy the products, employees who are working in retail and the Government. Customers need a proper portal in case they have any grievances; employees need to be made aware of their rights and investors need to make their business more viable, so that they are able to make a profit. There are many challenges that we have tried to address through this policy, and implementation will take some time. The Government will also benefit from the policy by way of proper taxes, once the retail sector is better organised. Kirit Maganlal, CEO of Magsons weighs in with his opinion on why Goa needs a retail policy. “Across the globe, retail is one of the fastest growing sectors. We also see a lot of consolidation happening on the retail front. Unless this field is duly regulated and proper policy directions framed, we could see monopolistic and manipulative trends. A robust retail policy is the need of the hour to protect the interests of both, industry and trade and the consumers at large.” He also compliments the GCCI Retail Committee and Dempo College on their initiative. The State Retail Policy inputs given in by the GCCI and the Department of Commerce touches on the following points and objectives: 1.To provide significant impetus to the growth of the retail industry in Goa with focused State intervention in the process of reducing trade challenges. 2.To streamline bureaucratic procedures impacting operational performance of establishments in retail industry in Goa through ‘Ease of Doing Business’ (EoDB) initiatives. 3.To bring about balanced
focus goa / retail development of trade and create a level playing field for various segments of retail trade in Goa. 4.To create large scale employment opportunities for youth in Goa through the channel of retail industry by supporting retail business and skill development initiatives. 5.To augment the contribution of the retail industry towards socio-economic development of Goa. POLICY VALIDITY AND APPLICABILITY The policy shall come into effect from the date of issue of the government order and shall be valid for a period of 10 years. A policy review shall be carried out at the end of the second year, post first time implementation; and every 3 years thereafter, to address the concerns of the stakeholders and amendments may be made as necessary. KEY DRIVERS OF THE RETAIL POLICY 1.‘EoDB’ environment for retail industry in Goa. 2. Promoting entrepreneurship in the retail sector. 3. Creating large scale employment opportunities for youth in Goa. 4. Creating satisfied customer experiences for consumers. 5. Increase contribution to the state exchequer. KEY INITIATIVES PROPOSED IN THE RETAIL POLICY 2019 1. Regulatory Authority A state level self-regulatory body shall be set-up creating a task force comprising of an association of government representatives, voluntary retailers, academicians and other stakeholders, for creation of awareness on regulations/procedures to be adhered to for registration, licensing and other requirements. This self-regulatory body shall be called as State Nodal Agency for Retail Trade (NART).
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ii. This body shall also look into the skill development needs of the retail sector, for both organised as well as the unorganised sectors. 2. Infrastructural Support i. The state government shall identify zones for the state retail industry to set up business operations. The town planning process for infrastructure development shall have a representation of retailers for matters pertaining to the retail industry, particularly with reference to the following: a. Creation of parking facilities b. Separate entry for goods in market places. c. Loading and unloading bays. d. Separate entry and exit lanes for vehicular traffic. e. Planning for security and safety of people in designated market spaces. f. Creating designated market spaces for vendors in unorganized retail sector. g. Rescue and fire exit plan on each floor of large retail establishments. iii. Restrooms shall be mandatory for retail establishments having an area of 5000 sq.ft or more. 3. Supply Chain and Logistics The State Government shall
“A robust Retail Policy is the need of the hour to protect the interests of both, industry and trade and the consumers at large” Kirit Maganlal
CEO, Magsons Supercentre
22 | Business Goa industry Dossier | november 2020
“All stakeholders in the retail sector are suffering due to the lack of a proper policy. Our purpose behind this policy is so that all the stakeholders benefit from the same”
Hari Kaul
General Manager of CMM Mega Store and Chairman, Retail Committee, GCCI
facilitate an efficient system of supply chain and logistics through provisions for the following: i. Transportation hubs: For efficient handling of retail cargo, the State shall invest in creation of transportation hubs in and around major cities in Goa. ii. Parking For Trucks: carrying inter-state goods at designated locations based on density of retail locations. iii. Regulated Timing System: to be implemented for the movement of transport vehicles carrying retail freight for an efficient distribution system and public convenience. iv. Development of Port Infrastructure: by undertaking time-bound activities for improving terminal handling infrastructure, accessibility and connectivity. v. Development of Warehouses: For facilitating storage of retail goods arriving from different parts of the country/state at reasonable rents. The focus of such development exercise shall be to reduce the number of intermediaries in retail supply chain. ROLE OF THE STATE IN
NATIONAL POLICIES RELATED TO RETAIL INDUSTRY Through this policy, it is envisaged that the Government of Goa shall create an enabling environment for brick and mortar retail establishments by contributing to the central policy formulation through appropriate interventions to strengthen their competitive position vis-à-vis online retailers. Particular matters on which the Government of Goa shall intervene include the following: 1. Pricing policy of online retailers where the State shall intervene to recommend policy norms with respect to minimum and maximum prices that can be charged for products by online retailers. 2. Regulation of exclusivity and discount offers of online retailers to create a level playing field for both the categories of retailers. 3. Capping the deep discount offers of online retailers to a certain percentage through a suitable mechanism. 4. GST compliance of online sellers attached to e-commerce organisations to be monitored by the government to establish price parity. 5. Revising accounting and tax treatment of transactions of e-commerce companies that are biased towards these companies. For example, amortisation of discounts as a marketing expense over future years creates opportunities for earnings management for e-commerce companies while the same advantage is not available to offline retailers. 6. Investment of online market places should be restricted in sellers businesses. 7. Establishing special consumer grievance cell in each district where online retailers sell goods through their online platforms (Excerpts taken from the draft of Retail Policy for Goa 2019)
focus goa / industry
business-goa
Industry irked as Government waives off `277 heads come together to request the Government to crores for casinos Industry apply a waiver to MSMEs and small businesses S By sybil rodrigues
ince March 2020, small businesses in Goa have been struggling due to the lockdown and have been demanding some kind of compensation from the government but their pleas have been ignored On the other hand, the State government has recently waived off total revenue of `277.08 crore, which was owed to the State by the casino industry; and moreover, also allowed them to pay the Annual Recurrence Fee (ARF) on a monthly basis. The Home Department had clearly warned that any move to grant the waiver, can result in a revenue loss of `277.08 crore. “If this request is considered in isolation, then the financial implications of the waiver would be `175 crores (50 percent of the ARF due).” This would mean that that the resultant revenue from ARF for this financial year would thus only be `72.92 crores, as against `350 crores. Meanwhile, a group of trade bodies comprising of Confederation of Indian Industry (CII), Goa Chamber of Commerce and Industry (GCCI), Goa State Industries Association (GSIA), Travel & Tourism Association of Goa (TTAG) and Verna Industries Association (VIA) have made a joint representation to the Chief Minister strongly opposing the waiver of `277.08 crores to the casino industry. The representation signed by each of the heads of the above organisations, reads as follows: “It is very disheartening that the Government is contemplating to waive off huge sum of `277.08 crores to the casino industry and has allowed it to pay the Annual Recurrence Fee on a
monthly basis, in spite of the fact that the State government has been claiming to face financial crisis. While industries, small traders, restaurants, retail wine shops, transport operators and other small businesses have been struggling to survive during the lockdowns due to Covid-19 since March 2020, several requests to the Goa government for waiver of fees during the lockdown period have been ignored with the reason that the State is facing financial crunch. However, the State Government has now come out with a decision to waive crores of rupees to the casino industry, which is truly unacceptable. MSMEs and other small businesses being the major drivers of the economy are being given the last priority, while consideration is being given by the Goa Government to casinos. Most of the requests made by the industries in Goa were rejected on grounds that the State has been facing financial crisis and unable to forgo revenue loss, to cite a few request made are: • Payment of pending dues to MSMEs by the Government departments. • Some financial help for payment of wages during the lockdown period. • To charge power bills on the basis of units consumed and not on sanctioned load. • To waive lease rent/ renewal fees payable to Government Departments/ Undertakings. • Deferred Payments – the
24 | Business Goa industry Dossier | november 2020
electricity charges payable should be allowed to be deferred till 1st April 2021 without any late charges, interest fees or disconnection notice. This will provide businesses with working capital to operate till March, 2021. • Since garbage was not collected for six months and fees have already been paid, this must be adjusted against fees for the next financial year. • All businesses with tourism licenses should get a 50% reduction in fees in municipality, corporation and panchayat license fees for the period of operation. • Organizations that have already paid full license fee should be given credit for the next financial year for the same. • Panjim CCP has granted relief to pay parking contractor for the lockdown period in the form of a refund – all other businesses in corporations / municipalities / panchayats should be granted similar relief. • 2% Stamp Duty – stamp duty charges should be reduced to 2% for people who want to liquidate their assets for remaining afloat for the period up to 30th Sept 2021. • Government should come out with interest subvention to all stakeholders of tourism industry as discussed and proposal shared of Kerala government on similar lines. Please note, Tourism promotional budget could be utilised for giving this help. • Excise fees should not be payable for the period of six months during which
bars were ordered to be compulsorily to be closed (April to September) and license fees for the said period should be considered as license fees for the months of October 2020 to 31 March 2021 for hotels, restaurants, bars, etc. and those who have already paid, the fees must be adjusted in the next financial year. • No late penalty fees for units paying now and no interest on late fees. • Postpone the increase in the tourism license fees for 2 years that is up to 2023-24. • Reduction of Visa Fees – 50% refund to be given on all visas between 1st October, 2020 to 1st October, 2021 through the tourism promotion and marketing budget. • Exorbitant house tax and establishment taxes by Corporation of City of Panjim (CCP). On the contrary, the Government is sending notices and pressurizing small businesses to pay State tax dues during this critical period of economic slowdown. Amendments are brought by way of Industrial Disputes (Goa Amendment) Act, 2020 raising the retrenchment compensation to 45 days of earlier 15 days. Goa Factories Rules proposing to raise the licence fees to make it difficult for the industries to survive The industry totally opposes the Government’s move to give waivers to selected cash rich sectors. If Government is planning to give waiver of fees during the lockdown period, the same rules must be made applicable across the board to all the sectors. The industry is confident that the Government will accept the request made by the industry and apply the waiver to every sector which have been trying to sustain themselves through these pandemic times”
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Ulhas Jewellers
Regale with Regalia Collection
A name synonymous with Goan heritage, the brand offers an unmatched tradition of confidence and trust
Goa’s renowned jewellery house, Ulhas Jewellers, showcases one of the largest collections of jewellery which includes stunning pieces of diamond jewellery
J
By sybil rodrigues
ewellery has historically been a part of Indian tradition and ULHAS Jewellers has been at the forefront of this tradition in Goa since its inception in 1927. Founded by Pandharinath Verlekar, the store, has over the years, evolved from a traditional family business to an award-winning brand with more than eight national recognitions and achievements. In its quest for innovation, ULHAS Jewellers has made a pioneering effort in developing the business as a company complying with the best practices and ethical norms of the industry, setting new benchmarks in its product offerings as well as customer service and emerging as a brand that is synonymous with quality and excellence. Goa’s renowned jewellery house, Ulhas Jewellers, showcases one of the largest collections of jewellery which includes stunning pieces of diamond jewellery that exudes beauty and purity. The excellent and fine craftsmanship has earned the jewellery house a reputation of being ‘Goa’s most trusted Jewellers.’ The year 2020 has been
defined by the COVID-19 pandemic, which has ushered in a global, social and economic disruption resulting in one of the largest economic recession since the ‘Great Depression’. Businesses all over the world were crippled against the deadly virus and the jewellery sector in the country had come to a standstill with fewer footfalls amidst fear of the virus’ spread. The lack of tourist inflow, mass cancellations and postponements of weddings and celebrations, worldwide lockdowns had led to lower demand for jewellery and fashion products. Goan business houses and jewellers had been critically affected during the initial phase of lockdown. However, this festive season has marked the onset of a new beginning for businesses in Goa and finally,
26 | Business Goa industry Dossier | november 2020
the Margao showrooms are seen bustling with customers browsing through an exclusive range of trending gold and diamond jewellery for the upcoming festive season. This festive season, Ulhas has unveiled an exciting new range of ‘Regalia Collection’ of fine and lightweight diamond jewellery. This new collection boasts of a wide
range of quality diamond jewellery ranging from trendy pendants, charming necklaces, elegant bangles, chic rings and other alluring jewellery. Studded with the finest VVS diamonds, and spectacular craftsmanship, this new festive collection reflects quality and elegance. ULHAS will be offering up to 25% off on purchase of diamond jewellery during the season. It’s time to captivate the world again with your beauty and grace! Add finest diamonds to your collection this season. ULHAS has always been associated with glamour and style. Having earned multiple awards and recognition at a national level, we have been recognized by its patrons as a trendsetter and a symbol of trust, quality and purity
enterprise
On the 10th Anniversary of Goa’s largest business networking organisation, Business Goa congratulates the
stars of
Parag Loliyekar / Paragraphics
Printing ideas with ‘Paragraphics’
Parag Loliyekar speaks about his journey from the IT hub in Bangalore to setting up two printing businesses in Goa By Sybil rodrigues
Business Journey Parag Loliyekar, with an IT background and a math lover, began his business journey in 2003. Like any other Goan youngster, homesickness brought him back to Goa from the IT hub in Bangalore, where he was working on a few projects. Coding was his passion but his love for Goa overpowered everything else and he came back home. Parag had to change his career path, given that Goa had little opportunities in the IT field back then. He speaks on starting up his ventures, Paragraphics and Sai Art. “During one of my interactions with a close friend I realised there is a good scope for printing business in Goa. I did a bit of study myself and took the plunge. The major breakthrough in the business was way back in 2003, where I got my first order through the Navy.” Initially Sai Art began with a small time local one off jobs in screen printing. Over time, they developed trust with customers who referred them to other people. Thus confidence was developed and two years down the line, Parag established a full-fledged printing unit wherein he could take walk in customers and cater to daily printing needs. Starting the business under the banner of Sai Art with just one employee, today, Parag’s business has come a long way, with 22 employees who are skilled and equipped for their roles in his business. Paragraphics was initiated in 2010. Expanding from screen printing, they undertook digital and offset (single and multi-colour) printing orders on a larger scale and established their expertise in multi-colour printing – from brochures, magazines, calendars, catalogues, danglers, product labels, to newsletters and souvenirs. “Today Paragraphics and Sai Art, my two business ventures are primarily into printing, which are headed by me and I have plans to take it to the next level in the next few years,” Parag adds. Parag mentions the support received from his family during difficult times. “Although my parents, both retired teachers knew nothing about business, they have been understanding and encouraging. Earlier, I used to do all the running around right up from meeting clients to following up for payments but later, my wife, Sampada, helped me give my company structure, and I realized that
Parag Loliyekar
work can be delegated with supervision. She has helped me get employees that would look after the administration and has even looked after an entire unit by herself at times.” Bouncing back after Covid He then goes on to speak about the pandemic and bouncing back after the lockdown. “The pandemic has hit every business in the world and the printing business is no exception. Since pharmaceutical companies had permission to operate, we had to cater to their printing needs and with all the requisite permissions; we began supplying to a few of them in April. Slowly, other enterprises started opening up and we have begun to get back on track. For now, we have understood the market scenario and added a few products to our portfolio. Now that resorts are commencing operations, we have developed new and innovative products for guests like printed pouches for masks and cutleries, disposable pouches and many others.” Parag states that they were lucky not to layoff any of their staff and paid the entire salaries during the lockdown period. “We believe that our success lies in the happiness of our employees and that has been our prime focus since the inception of our business. We also used this time to reconnect with our customers and understand their business and their well-being.” BNI Advantage Parag is part of the BNI (Business
28 | Business Goa industry Dossier | november 2020
Network International) and has benefitted a lot since his association with the organisation. “More then 50% new business comes through BNI now. In addition to the huge business we have been generating for past 10 years, the organisation has also given us lot of other benefits in terms of mentors and networking. I have managed to organise my business on lines with BNI and for a first time entrepreneur like me, this was a blessing in disguise. I received a lot of guidance from seasoned businessmen and also got an opportunity to be part of the Regional Team of BNI which gives one a better Network. Currently I am the Deputy Area Director for BNI South Goa, where I look after 5 chapters with a membership base of around 230 members. Future Plans Parag then elaborates on his future plans. “As of today, at the least about a 50+ printers from Margao and the surrounding areas outsource their work to Paragraphics. One of the USPs of Paragraphics is that the in-house designers are equipped to execute the designing work in the client’s premises, if need be. We have a very strong policy of following up and inquiring with the existing clients every month, even if there is no work. Sometimes, I personally go and pay them a visit, too.” Most of the printers would consider the costing for a one time job, but Parag strives to reduce the wastage of paper. Since, one way to do this is by combining projects, his quotations are extremely reasonable, with the added benefit of refined quality. The next expansion plan is in Verna Industrial Estate where Parag is planning to establish a plant to manufacture printed carton boxes along with paper bags. This will help cater to the needs of pharmaceutical companies and other production units in the Verna Industrial Estate area. “I believe that the employees of the company run the business. We make sure that they are kept happy at all the time and not over burdened with work. All my employees are Goans. My plan is to generate employment for about 500 Goans at the least, retire from mainstream work at the age of 55, open up a nice restaurant with my best buddies and live life at ease,” Parag says with a smile
enterprise
On the 10th Anniversary of Goa’s largest business networking organisation, Business Goa congratulates the
stars of
Arman Bankley / Ar-mine’s Industries
A Perfect Mix of Everything
Arman Bankley speaks on his company, AR-Mine’s Industries and the different verticals they manufacture
A
By sybil rodrigues
rman Bankley’s venture AR-Mine’s Group of companies is two and a half decades old, which is a circular economy manufacturing company, with five plants in Goa and one each in Belgaum and Kolhapur. The group has a diversified portfolio of Mineral and Alloy Processing, Cement Products, Fire Prevention and Bio-fuels. AR-Mine’s Industries manufactures different verticals and products: a. Mineral Processing and exports of minerals like manganese and quartz ore at Kakoda IDC, Goa. b. Metal Alloys – Manufacturing of Ferro Manganese at Belgaum. c. Cement Products: A leading industrialized manufacturer of cement concrete blocks, fly ash bricks, light weight AAC blocks at Kakoda and Kundaim. Dry Mix Mortar – innovative futuristic products like ready mix plaster, jointing mortar, tiles adhesive, masonry mortar at Kakoda and Eco sand – crushed slag sand an alternative to river sand, manufactured at Cuncolim. d. Fire Prevention – Sole selling agency for unique fully automatic Fire oneon-one products like Fire Ball, ceiling mounted extinguishers etc. e. Bio-fuels – Biomass agro waste briquettes, an alternative to low cost burning fuels in boilers at Kolhapur Arman speaks on the market after unlocking of the economy. “By now, most of the industries have started running and are back to normal, the labourers have come back, the construction industry is reviving and stabilizing; thus the demand for all our cement products have restarted to full capacity. We have been fortunate enough with the pandemic as our exports to Africa, the Middle East, Vietnam and Nepal has increased, given that many of our companies who were dependent on Chinese products for minerals and chemicals, have now started exploring and concentrating on buying all their requisites from India. Our company being an established and reliable source, has bagged a good number of orders and we have been able to increase our exports from 10 to 35 percent. Looking at the trend and foundation laid through success of Vibrant Goa Global Expo and Summit 2019, we are expecting to do well even in these tough economic times”. Arman further states that his company is fortunate to have been able to
Arman Bankley
retain of all their 102+ employee families and has not laid off anyone, which was their prime target, given the situation. Regarding the post-Covid World, Arman sees a bright future for India and Indian products. “Many Middle East and African companies have tested our products and have realized the better quality and services that we offer, thereby leading to a host of opportunities especially in field of chemicals and minerals. In fact, we have been able to capitalize good opportunities through export and networking webinars of Dr Jagat Shah – Global Network and Vibrant Goa connects and have by now, during the pandemic, added many exports and trades of new products to Africa and the Middle East. We have been able to add six new products to our portfolio during these tough times, which really gave us more time to explore such new avenues”. BNI Edge: Arman elaborates about the BNI advantage to his business. “Being in BNI since the last 8 years as a member has helped me immensely and with connects through networking, we now have over 30 percent of our sales through BNI referrals.” Following the core values learned through BNI of ‘Givers Gain’ and thereby being the second highest giver in the South Goa region, Arman has been able to acquire good visibility and with his integrity and quality of products. Arman’s company has been associated with many prestigious landmark projects of Goa like the new airport terminal, Dr. Syama Prasad Mookerjee Stadium, Mall de Goa, to name a few. BNI has also helped to collaborate
30 | Business Goa industry Dossier | november 2020
and upgrade, and Arman has been fortunate to partner with his competitors and capture the construction market in Goa; thereby connecting him with ethical partners as his dealers in all prominent towns in Goa . He further adds, “I personally believe ‘network’ is equal to ‘net worth’ and with BNI’s 600+ referral partners, it has always been a positive association not only for sales and marketing connects for our products, but also by getting ethical vendors for my company – thus fulfilling our needs at lesser prices with better quality and service. The COVID-19 Challenge: With the Covid situation, BNI has been supportive to the clarion call by the Prime Minister, about ‘Vocal for Local’. As a Senior Director of BNI Goa, I along with my business growth team have arranged many conclaves in the field of projects, hospitality, corporate, education institutes and inter-region with Hubli and Kolhapur and lately being a registered vendor for ONGC-Goa”. Arman’s recent success story has been the connect of New Mopa airport through one such conclave, and his company is now a part of supplying cement products and sand for the upcoming project. On the personal front too, with association of BNI and being a face of Vibrant Goa, Arman has gained a lot of leadership qualities, under the mentorship of their Executive Director BNI Goa Region Rajkumar Kamat, Chairman of Vibrant Goa Nitin Kuncolienkar and partners like Architect Avinash Borkar, Manoj Patil and many others. He recently had the privilege of being appointed as a director for Goa IDC Board and has to his credit, a long association with GSIA, BNI and Vibrant Goa. Future Plans: Regarding his future plans, Arman says, “Currently we are managing well with all our seven factories and are at the paper work stage for our 8th new factory of manufacturing light weight auto clave aerated blocks. With benefits from Vibrant Goa and product demands from India, we are focusing more on super growth through export sales of our manufactured products and soon will be expanding to exports with Sri Lanka, Bangladesh, Malaysia, Indonesia and Vietnam”
MOVERS & SHAKERS
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shruti tiwari / vogue luxury weddings
Of Covid, Lockdowns and HappilyEver-Afters
Shruti Tiwari speaks on how the pandemic has affected the wedding industry in Goa and how she has managed to plan weddings in these trying times
S
By sybil rodrigues
hruti Tiwari, a well known name in the Goan wedding planning space, says “A wedding is not just about the event. It’s about working towards someone’s dreams and making sure everything is right when they take their first step to a new beginning. “Event planning has helped me grow and has also helped me find my calling as a wedding planner early on in life,” she says. Shruti, founder of Vogue Luxury Weddings (VLW) has handled numerous projects, personally planned, executed and attended so many weddings, which brings her immense joy and makes each wedding a memorable event for her and the couple. Meanwhile, COVID-19 has thrown a spanner in the works for every couple who were planning their dream wedding. The big-fat-Indianwedding has become leaner, having to adapt to the new normal. With various stages of Unlocking in the country, weddings have begun taking place, with a ceiling on the number of guests one is permitted to invite. Shurti shares her views on the impact of the pandemic on various planned events and wedding. “With Covid-19 being a novel virus everyone was extremely skeptical about hosting events / weddings
for the longest time. We had weddings in April and May 2020 which were postponed or the families decided to go in for an intimate wedding at home. The events industry definitely suffered big losses.” During the lockdown, Shruti was glad to take a break from work as she was able to spend a lot of time at home with her son. She dabbled in a little bit of cooking and took up, all the things that she would otherwise find herself too busy to do in everyday life. She consciously worked parallel in other businesses, too. Shruti speaks on the outlook of her business with the opening up of hotels in Goa. “As hotels open in Goa and welcome tourism with all the rules, regulations and precautions in place, we look forward to having destination weddings taking place again. There’s no doubt that the celebrations will be smaller and more intimate but we have already started getting enquiries for November December 2020 weddings and we look forward to a good season. There is a change in the mindset of guests / clients but I really feel it’s going to pick up surely!” Regarding the destination wedding market, Shruti feels that the market will pick up slowly and gradually, but considering so many post COVID regulations, she feels that there will be considerable
32 | Business Goa industry Dossier | november 2020
change in the way weddings will be planned, henceforth. Shruti’s company VLW is now almost 4 years in the market and running quiet strong. She says that the best part of her company is that they had been planning intimate weddings for long. “We work very closely focussing on the smallest details! We have consciously worked on special packages
“We have consciously worked on special packages considering the ongoing pandemic; and we have got a very good response for the same!” Shruti tiwari
Founder, Vogue Luxury Weddings
considering the ongoing pandemic; and we have got a good response for the same!” Business may be down due to the virus and high taxes being levied may discourage people, but the picture of Goa as a great wedding destination remains and that will be a great source of comfort and happiness to all in the wedding business
hospitality
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“Tajness is the fine art of hospitality” Vincent Ramos Area Director – IHCL, Goa and General Manager – Taj Hotel & Convention Centre, Goa, speaks about his journey with IHCL, the new Taj Hotel & Convention Center, and his hopes for the upcoming tourist season Educational Background I completed my schooling at Monte de Guirim School and graduated from the Institute of Hotel Management, Goa. Later, I studied Masters in Business Administration at one of India’s leading business schools S. P. Jain Institute of Management and Research, Mumbai. What made you get into the hospitality sector? What has the journey been like so far with IHCL? Being a Goan at heart, I had the natural flair to enter into the hospitality sector. IHCL has owned the hospitality industry for over a century and I feel privileged to be part of the team that has successfully placed Goa on the international tourism map and continues to be leaders in the Indian hospitality business. It has been over two decades since I joined this wonderful family, and grown from a Manager to an Area Director. How will you describe the Taj Hotel & Convention Centre, Goa? How is it different from other properties in Goa? Taj Hotel & Convention Centre is a gift by the Fomento Group to Goa. I can confidently say there is no other hotel like it in the State. Goa required a Convention Centre facilityit is now fulfilled with the introduction of Taj Hotel & Convention Centre. The State is now equipped to host conventions at this splendid property. Located on a hillock with splendid views of the sea, offering signature hospitality, encompassed in an architectural marvel, Taj Hotel & Convention Centre is an experience like no other. I can describe it as one of the finest convention resort in Asia, as it has the best vistas. If
Vincent Ramos
one were to go to the terrace or in any of the room balconies, the panoramic views of the magnificent Arabian Sea, Zuari River, Mormugao Harbour and Vainguinim Beach mesmerizes into a picture perfect backdrop. What is ‘Tajness’ all about? ‘Tajness’ is ingrained in each of us at IHCL. It is the art of hospitality, crafted to perfection. Taj is built on a legacy, one that manifests itself in a feeling, one that has existed for over a hundred years. A feeling enriched through care, warmth and a strong sense of nobility. In short, Tajness is the soul and a mark of assurance of IHCL’S authentic Indian hospitality, with an added comfort of safety, hygiene and physical distancing. In the light of the pandemic, what precautions are being taken by the hotels? As the world steps into the new normal, the spirit of
34 | Business Goa industry Dossier | november 2020
Tajness stands reinvigorated, driven by the supreme importance it places on the safety and delight of its guests. Keeping the well-being of IHCL’s guests and associates at heart, enhanced and exacting safety protocols have been developed in accordance with the norms laid down by World Health Organization (WHO), Food Safety and Standards Authority of India (FSSAI) and the Government of India. IHCL has also partnered with leading organisations and experts in the domain of safety and hygiene to share best practices and to source high-grade protective equipment and disinfectants for use at its hotels. Physical touch has been replaced by a touch of safety with the introduction of I-ZEST: IHCL’s Zero-Touch Service Transformation – a suite of digital solutions across its hotels allowing guests to interact and engage by minimizing physical contact,
but maximizing quality of service. What are the new product offerings launched during the Pandemic? Our dynamic Managing Director, Puneet Chhatwal, who has driven Taj to achieve the title of ‘India’s Strongest Brand’ has not only kept IHCL afloat during the pandemic but has also introduced new product offerings that are adapted to meet the requirements of the current times. Qmin, a repertoire of culinary experiences is one such offering bringing signature dishes from the company’s iconic restaurants at guests’ fingertips. We also launched a luxury collection – Taj Hospitality@Home, offering a host of indulgent and limited-edition products, all unique to Taj, exclusively available on TATA CLiQ Luxury. I-ZEST, as explained, is a suite of digital solutions introduced to ensure social distancing for both, guests and associates, while maintaining secure and seamless services at the hotels. This digital initiative comes on the back of the Company’s latest foray into the food delivery service from its iconic restaurants via Qmin app. Recently, we launched a lifestyle gourmet store concept – Qmin Shop in Mumbai, soon to be launched across key locations in cities such as Delhi and Bengaluru. In addition, new experiential concepts including the 4D Travel Experience, Urban Getaways at landmark city hotels, Taj Wellness Retreats, Bizcation and Digital Detox were introduced to meet the changing customer demands. In line with the ethos and values of the Tata Group, IHCL distributed over 1 million meals to healthcare providers and migrant workers affected by the spread of COVID-19 across India
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during the lockdown. I think it is important to always keep the brand alive in the hearts and minds of our guests and witness brilliant results on the same. Do you foresee Goa as the next trending wedding destination? Goa has always been synonymous with splendid beach resorts, relaxation, delectable local cuisine and a warm welcome. As nonconventional unions and breezy beach weddings top the charts, our iconic properties in Goa are sure to breathe life into even the most dreamy shore-side nuptials. Unparalleled venues and exceptional service ethics are the keys to crafting the most memorable weddings. At IHCL Goa, we believe in going beyond to create memorable experiences that are truly momentous and etched in history. Taj Exotica Resort & Spa, Goa has recently, been recognized amongst the Best Resorts in the World and ranks #2 in the Top 30 Resorts in Asia. Your comments on the same. Taj Exotica Resort & Spa is an exceptional property among the IHCL hotels in Goa and we are extremely proud of it. It is not only the sheer magnificence of the property that sets it apart, but also the signature service and food that make it stand out among the others. Goa is a very competitive market and to be recognized on an international platform is a matter of pride and honor for us. We are proud of our people who put in relentless efforts towards delivering
“In order to revive the loss due to the pandemic, we have to re-start to recover. We at IHCL ensure that every stakeholder of the company is taken care of. In a pre-covid world, our way of life has been materialistic and artificial, only now do we realize the disconnect. Wellness Retreats focusing on holistic wellbeing, nutritious meals for the cautious consumer and experiences connecting back to nature and reviving one from within will lead the way in the times ahead” outstanding quality of service, remarkable hospitality and phenomenal experiences each day. What is your F&B strategy considering the current scenario? In the current scenario, the dynamics of the Food & Beverage industry has extensively evolved and adapted to match the comfort of its customers. Healthy lifestyle, immunity-boosting and fresh local produce are the key driving factors currently in the food industry. We have made a tactical shift to lay emphasis on wellness and healthy dining with the introduction of a carefully curated chef ’s selection of potential immunity boosting foods and beverages. In addition we have introduced
a host of unique dining experiences in picture perfect backdrops, including a romantic dinner set against the colorful hues of a sunset, an intimate celebration in your own Goan-Portuguese amã villa or an afternoon tea surrounded by nature at her most glorious. These experiences are specially curated with an exclusive and dedicated service adhering to the norms of safety, hygiene and physical distancing. What do you hope for as far as performance goes for the next two quarters and the upcoming tourist season? I am delighted to inform that our hotels have been performing phenomenally well. We are anticipating the following quarters to perform even better. In India, we have the strength of the domestic tourism market. With most of the destinations overseas restricted for travel, it has most certainly boosted the domestic demand for local key markets including Goa, given that we are a matured leisure destination with high quality hospitality offerings that match international travel standards.Our core focus remains, our high service standards and the trust that our guests have in us which reflects in our recent recognition as India’s strongest brand. While IHCL has always been a second home to many, we are now being looked at a home away from home (a first home to work away from home). Are there any new upcoming properties and projects in the pipeline?
We are acquiring many new properties which are in the pipeline. Amã Stays & Trails is India’s first branded homestay product, currently we have three properties in Goa and will be further expanding the presence with the introduction of four new villas by the end of December. We are also working towards expanding Ginger in Goa. IHCL has the highest inventory in Goa with over 1500 rooms, keeping us ahead of the race with the complete spectrum of brands - Taj, SeleQtions, Vivanta, Ginger and Amã Stays & Trails. From the view of a local in the State, what do you think is the key for successful hospitality ventures going forward in the Post-Covid market? Being a local, I believe it is imperative that we take precautions and follow SOPs. If we are careful for the betterment of ourselves, we will overcome this virus.The state is dependent on Tourism to earn revenues, there are several direct and indirect businesses reliant on tourism including the hospitality industry. In order to revive the loss due to the pandemic, we have to re-start to recover. We at IHCL ensure that every stakeholder of the company is taken care of. In a pre-covid world, our way of life has been materialistic and artificial, only now do we realize the disconnect. Wellness Retreats focusing on holistic wellbeing, nutritious meals for the cautious consumer and experiences connecting back to nature and reviving one from within will lead the way in the times ahead
Advertise with the Choice of Industry Captains Business Goa is the best platform to showcase your brand to Goa’s business class. With a readership comprising of industry captains, technocrats and decision makers, you ought to have your brand’s message on our pages. Email: businessgoa.media@gmail.com for options NOVEMBER 2020 | Business Goa industry Dossier | 35
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“We expect the Government to be empathetic towards our concerns”
Gaurish Dhond, President, Goa Hotels and Restaurant Association, speaks about business after lifting of the lockdown, mushrooming of home chefs, and the hotel fraternity operating during Covid times industry is the mainstay of the Goan economy after the closure of mining in the State. A lot of livelihoods depend on the wellbeing of our industry. We are not asking for doles; but are requesting for some respite on the statutory fees and taxes like excise fees, electricity bills, water and house tax, property tax, sanitation tax, trade and establishment license, excise license fees etc. that we have to pay the Government.
By sybil rodrigues
How has the business been for restaurants in Goa after opening up of the lockdown? The business is below average. Things have just started to improve a little with the inflow of domestic tourists. However, it will take another three to six months for things to stabilize. The locals are still a little apprehensive about eating out; but that sentiment too, is slowly changing with most restaurants adhering to strict SOPs and hygiene standards. Your association has been taking an active lead to bring up the mushrooming of amateur chefs who have been using social media to market their offerings, to get registered with the government agencies. Elaborate. We are of the opinion that everyone has the right to do business and we welcome all the new home-chefs to start their own business and contribute to the hospitality industry. However, our only demand is that the business should be done in accordance with law and all statutory registrations and licenses should be procured. Times are very tough for all
Gaurish Dhond
stakeholders and all we want is a level playing field, so that we all can co-exist peacefully together. What is the support that you expect from the Government and what is your Association doing about lobbying with the government for this? We expect the Government to be empathetic towards our concerns. The tourism
“The sentiment at the moment is low and to rebuild the entire ecosystem it will definitely take some time. It will at least take another 6 to 8 months for the tourism industry to get back in full steam”
How are you ensuring that your members and the restaurant fraternity are adhering to the safety and sanitization norms in times of the pandemic? We have sent out circulars with all the SOPs laid down by the Government to all our member properties and have requested them to maintain the highest level of hygiene and take all precautionary measures to ensure that we successfully tackle this crisis and help resurrect the tourism industry back to where it was. If you look at the figures closely, one would realize that out of the total number of COVID-19 cases in Goa, not even a fraction of them have come from the tourists. That itself speaks volumes of the strict norms followed by our industry. How long do you think the restaurant business will take to bounce back? The sentiment at the moment is low and to rebuild the entire ecosystem it will definitely take some time. It will at least take another 6 to 8 months for the tourism industry to get back in full steam. We hope and pray that a vaccine is developed and the pandemic ends before that but we need to be pragmatic and plan accordingly
36 | Business Goa industry Dossier | november 2020
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Sharada Mandir Trust announces new school at Kadamba Plateau Sharada Mandir Trust announced that its second school at Kadamba Plateau will be ready in early 2021. This will be the sister school to Sharada Mandir School, Miramar; and will help make the ethos, curriculum and learning of the school accessible to more students by merit of its location and additional student capacity. The current vice principal of Sharada Mandir Miramar, Auria Fernandes will be heading the brand new state-of-the-art campus at Kadamba. Spread over 15,500 square metres in the flourishing region of Kadamba Plateau, the school is designed to house academic and administration blocks, an auditorium, a football field, libraries and a basketball
Master pâtissier Nicolas Houchet hosts masterclass for faculty of VMSIIHE
Nicolas Houchet
Master Pâtissier Nicolas Houchet from the famed Paris based, Le Cordon Bleu hosted a masterclass online session for the students and faculty of V. M. Salgaocar Institute of International Hospitality Education (VMSIIHE). Located by the Seine River and close to the Eiffel Tower, Le Cordon Bleu Paris is a celebrated culinary institute. Nicolas demonstrated how to make a Raspberry and Chocolate ‘Chouquette’. Originating in France, a ‘chouquette’ is a light fluffy pastry puff topped with a sprinkling of sugar. A typically French delicacy, the pastry is
“In continuation with our commitment to education, this new school will continue in the footsteps of Sharada Mandir School, Miramar with a shared ethos and valuebased teaching, high standards of scholarship, citizenship, and personal responsibility” Dattaraj Salgaocar Chairman, Sharada Mandir Trust
court; among other amenities. The school is nearby to the new Healthway Hospital and easily accessible from Panaji, Old Goa, Porvorim, Mapusa, Cortalim, and Ponda. Dattaraj V Salgaocar, chairman of Sharada Mandir Trust, says, “In continuation with our commitment to education in Goa, this new school will continue in the
footsteps of Sharada Mandir School, Miramar with a shared ethos and value-based teaching, high standards of scholarship, citizenship, and personal responsibility. “Through our innovative and rigorous academic and extensive co-curricular programme, we encourage each student to develop an inquisitive and creative mind,
sound body, and strong moral character. Sharada Mandir School, Kadamba will now bring state-of-the-art educational facilities and education along with a holistic learning experience and enable the shaping of young minds, creating responsible and compassionate citizens with intellectual curiosity and leaders in our rapidly changing world”. Auria Fernandes said, “In line with the ethos, principles and teaching offered at the Sharada Mandir Miramar School, students at Sharada Mandir School, Kadamba, will be evaluated continuously as part of the proprietary ‘uniQ’ programme that strives to develop each child’s individuality
Valedictory function of 27th TMC held at Naval War College
The Valedictory Function of the 27th Technical Management Course (TMC) was held at the Naval War College, INS Mandovi, Goa on 31 Oct 2020. Vice Admiral AK Chawla, PVSM, AVSM, NM, VSM, ADC Flag Officer Commanding in Chief, Southern Naval Command presided over the function, handed over certificates to all participants and delivered the valedictory address. Rear Admiral Sanjay J Singh, AVSM, NM Commandant, Naval War College, during his welcome address, complimented the course participants on achieving
the laid down objectives and standards despite the restrictions due to Covid-19. Dr Kavita Laghate, Director, Jamnalal Bajaj Institute of Management Studies (JBIMS) also addressed the participants through a recorded video message. Cdr Utsav Malik was awarded the Chief of the Naval Staff Gold Medal for Best Strength Area Paper. The TMC curriculum covers a wide canvas of subjects with primary focus on various areas of management, at the end of which the participating officers are awarded a Post Graduate
Diploma in Management Studies from JBIMS, Mumbai. During his valedictory address, the FOC-in-C South emphasized on the inherent relationship between leadership and scholarship, and urged participants to utilize modern management tools and processes imbibed at the course, in managing change in all dimensions, including technology, infrastructure, human resource and training. The graduating officers will now occupy key operational and staff billets in the Indian Navy and Indian Coast Guard
commonly found in the many cafes and eateries in France and parts of Europe. Step-by-step, the Master Patissier took all the participants through the
instructions of the recipe and constantly guided them. The aroma of the fresh ‘chouquettes’ filled the air as the session came to an end.. Each station at the
institute’s spacious kitchen had two chefs working together in order to maintain the safety protocol of social distancing during the current pandemic
38 | Business Goa industry Dossier | november 2020
BookShelf
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Writer: SUPRIYA RANE
KEEN AGERS
NO AGE LIMIT ON LIFE
K
een Agers covers topics like Old Age, where Senior Living, Aging Gracefully, Life in the Fourth Quarter, Retirement Blues. Penned by Supriya Rane, a travel and tourism entrepreneur, the book focusses on topics which few to choose to speak on or write about. Supriya is a professional with an experience in different fields – legal, finance, customer service and hospitality. She has worked in Australia and India. Supriya possesses a strong business acumen, interpersonal skills, creative problem solving ideas and leadership skills. A law graduate, her career took a backseat after marriage. She migrated to Australia, with her family in 1996. The shift exposed her to the corporate world of banking, which polished her customer service and communication skills and brought her in touch with people from diverse backgrounds and cultures. Having accomplished her mission to educate her daughters, Supriya returned to Goa. Life was hectic initially learning the ropes of the hospitality business started by her husband, understanding different work
cultures, and attending to her aging parents. Although she was loved and celebrated in all her roles, she felt she had lost herself. She is a certified transformation coach with a mission to transform lives and help women and children achieve their goals and dreams In her ongoing journey as a coach, she came across an untapped area of life – senior citizens, people in the third quarter of their life – and felt that it was time to change people’s beliefs, notions and perceptions about aging. As she speaks on her inspiration to write a book, Supriya says, “The lockdown phase during the pandemic gave me time to get creative. I enrolled myself in self-development courses and soon found myself writing a book. It allowed me to express myself, connect with real life problems, explore and research on topics less ventured like old age. The idea of leaving a legacy behind, as well as fulfilling my dream of becoming an author was an added bonus.” She elaborates on her reason for choosing a topic few would touch. “All of us want to live a long life, but the idea of growing old does not appeal to anyone. Senior citizens fear loneliness, look for companionship and new friends. Children pursue their careers and move overseas leaving old parents to fend for themselves. Most of the parents struggle to live by themselves with health, and sometimes financial constraints. I wrote this book to create awareness in our society to provide insight into the lives that seniors face; so that we, as a community, can engage in providing an environment for seniors to live a happy and healthy life. Instead of age old stereotype thinking where one feels like a victim, a
Supriya Rane
burden on family and society, it’s time to shift our focus on people, do something new, progressive and empowering.” Keen Agers was born out of the desire to understand the journey that seniors experience in their twilight years. The concept of retirement is changing as life spans are increasing. The main idea of the book is to reinvent oneself and change one’s mindset and discover ways to live an emotionally fulfilled, simple and a healthy life. It’s not how old you are, but how you are old” a quote by Jules Renard says it all. The book covers some insightful topics like 1) Loneliness in old age, how to overcome it. 2) Importance of decluttering your home, mind and inner self; How to downsize your life. 3) Future and importance of old age homes in our society. 4) As you age you become slow but not invalid. 5) Never too late to make the turn. 6) Ageing is a blessing. 7) Old age and Longevity. 8) Financial Literacy for Women. 9) Retirement Planning. 10) Power of a Will. Supriya’ parents and the problems faced by them were the main source of information. “I did a case
study on eight seniors who I fondly call ‘Merry Makers’ to understand their life experiences. Extensive research on topics related to seniors helped me find my information.” Supriya plans on reaching out to different people with her book. “Adults who have aging parents can better understand the challenges that seniors face. It is also for young adults who are still a long way from being a senior, so that they have time to plan and prepare their future years of life.” Supriya recommends it especially for seniors who can get tips on improving their life and / or also change their perceptions. Supriya’s future plans include launching a ‘Mastermind Group’ for seniors, where likeminded and similar age groups meet twice a month. “It will be 60 plus online club where seniors work together, inspire, motivate connect, support, bond and learn from one another’s experiences. Mastermind will be a platform to meet for a common purpose and have a specific outcome. Having guest speakers from time to time – to talk about health and fitness, technology, safety measures, easy to cook meals would definitely add value to the seniors and keep them updated”
NOVEMBER 2020 | Business Goa industry Dossier | 39
BookShelf
healthcare
Writer: u mahesh prabhu
Dr Jorson Fernandes and Dr Joelene Fernandes are National Health Care Awardees as Covid Awareness Warriors
The Vedic Approach to Management for Sustainable Leadership
Seasoned global media, management, and political consultant, U. Mahesh Prabhu has unveiled his latest book The Vedic Approach to Management for Sustainable Leadership. The book shares insights and leadership – on knowing, Arthashastra and understanding, and Artha Sutras, were realizing, timeless written by the Vedic yet time-tested Vedic Rishis (sages) over teachings from which thousands of years. modern individuals These Rishis even and leaders can offered pro bono seek greater clarity, services to the kings; create opportunities, as their rajagurus even amid great mentors). uncertainties, and U. Mahesh Prabhu (royal Some of these rajagurus attain sustainable prosperity. “Management is crucial even helped to build some – not just for individuals in of the most powerful and leadership positions, but for prosperous empires of their anyone with responsibilities. times. Their teachings on Managing is about utilizing management, leadership, and limited available resources to wealth creation are not driven create value, generate wealth by short-lived processes; and achieve viable prosperity. but by helping individuals While there is no shortage of to achieve and retain a calm appealing and entertaining mind to identify challenges, definitions on the subject create credible strategies to matter; the knowledge and achieve daunting objectives,” approach to achieve these says Prabhu, who has objectives are limited. The authored and published eight oldest works on management other titles, over the years
Dr Joelene Fernandes and Dr Jorson Fernandes
The father daughter-duo of Dr Jorson and Dr Joelene Fernandes has won the National Health Care Awards as Covid Awareness Warriors in the ‘Most Impact’ category. The duo had taken upon themselves the responsibility of an extensive COVID-19 Awareness Program to change the behaviour pattern throughout Goa. They made people aware of how simple preventative measures like hand-washing, mask-wearing and social distancing could go a long way in ensuring that Covid 19 infection does not spread. These heroes are making sure that these prevention measures become a part of everyday behaviour. Dr Jorson, an ENT surgeon from Margao, stated that he observed how
common lack of hand hygiene was. Social distancing was not even understood properly and the few who were wearing masks didn’t really know how to use them. These were small things, but when it came to Covid 19 spread, they played a big role. He stated that there was a need for societal-level behaviour change to make citizens not merely responsible but also “responsive” towards the fight against Covid-19.” This is when the idea of a Covid -19 Awareness Program came to his mind and his daughter Dr Joelene Fernandes joined forces to take the reach of the programme across Goa and beyond. The Fernandes’ touched upon various aspects of prevention, right from the 30 seconds hand washing technique, the right ways of wearing and removing masks and gloves to social distancing. The father-daughter duo also made video presentations and knowledge sharing sessions so as to increase their reach. An initiative that started with small groups was poised to have a much bigger impact
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startup Online bidding and purchasing portal Mybid.co.in launched
Founders of Mybid.co.in Ravi Sonar and Rajesh Dhulapkar with consultant Lisa Menezes
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ybid.co.in, an online bidding and purchasing portal was launched by Nuta E-Commerce Solutions Pvt. Ltd. at a function held recently in presence of the company’s promoters Rajesh Dhulapkar, Ravi Sonar, Puja Sonar, consultant Lisa Menezes and other dignitaries. Lisa Menezes made a presentation on Mybid.co.in and Ravi Sonar conducted a live bidding session. Mybid is a registered start-up with the Govt. of India, Ministry of Commerce & Industry. At Mybid.co.in the bidding process is simplified to be one of a kind and it ensures that the highest bidder will get the product s/ he desires at maximum 25% of the product’s MRP. Every bid is open for 1 hour. The initial bidding price is 0.25% of the MRP. Then wherever any customer bids, the price is increased by 0.25%. Each customer can bid for maximum of 10 times for 1 particular bid. The winner would be the one who bids for 25% of MRP or the one who offer highest bid at the end of 1 hour, if the bid amount does not reach 25% of MRP. All details related to bidding process are available on the website. Explaining the concept, Ravi Sonar, promoter of Nuta E-Commerce Solutions Pvt. Ltd. said ‘To be eligible for bidding, the prospective customer has to get registered
To be eligible for bidding, the prospective customer has to get registered on Mybid.co.in through 2 point verification process, through email as well as through mobile OTP. In addition to bidding, the portal offers direct buying options to customers at attractive rates on Mybid.co.in through 2 point verification process, through email as well as through mobile OTP. In addition to bidding, the portal offers direct buying options to customers at attractive rates. The product range includes consumer durables, electronics and gift cards of various renowned brands ranging from F & B, branded apparels, jewellery, holiday packages, flight bookings, etc.’ Talking about the plans Rajesh Dhulapkar, Promoter of Nuta E-Commerce Solutions Pvt. Ltd. said ‘Initially, the portal will start with 4-5 bids per day and gradually upscale with a pan india reach. The startup aims to acquire customers mainly through digital media channels targeting a base of one lakh customers in the first year.’ Nuta E-Commerce Solutions Pvt. Ltd. is a closely held company of Goa based promoters having more than two decades strong experience in the field of IT
NOVEMBER 2020 | Business Goa industry Dossier | 41
Lady power
business-goa
Poonam Shirsat / The Skill Company
Skilling Up to Scale Up Poonam Shirsat
P
By sybil rodrigues
oonam Shirsat, founder of The Skill Company has been in the field of training and education for the last 11 years. She has a significant experience in grooming youth in public speaking, personality upgrading; training for hosting events and soft skills. Poonam has addressed the training needs of several educational institutions and corporates, having conducted training sessions for large companies in the pharmaceutical industry, educational institutions and for the hospitality sector. Her career in training began with the establishment of her academy in Nagpur, now well known as Amon Ra’s Academy of Broadcasting. The academy is known for being Central India’s Radio Training Academy with maximum placements in the industry across India, training youngsters in the field of radio and personality grooming.
With a background in electronics and telecommunication, Poonam has Station Management and Operations in her kitty. She has been coaching and instrumental in placing several students in the radio industry. Poonam handles topics like personality development, public speaking, team dynamics, manners and etiquettes, communication, business communication, positive mental attitude, healthy mind-set, leadership training, entrepreneurship development and also other customized programs. She has carried out assignments in around 20 countries and believes it has been a globally enriching experience, taking with her lessons of the corporate world and varied social behaviour. Poonam’s partner Amruta Onsker holds a MBA from Mumbai University, having attended IES College, Bandra; who is making her comeback into the business world
42 | Business Goa industry Dossier | november 2020
Poonam Shirsat speaks about her venture The Skill Company and how her training vertical has helped youngsters over the years
after taking a break for a few years. This is the second venture where she is actively involved, the first as director at Brunchbites Pvt. Ltd. Amruta’s earlier corporate experience has been with an HR company Teamlease Services Pvt. Ltd and in the education sector, with a stint at R A Podar Group, which helps her understand students and corporate skilling needs. Poonam elaborates on her inspiration to start The Skill Company. “As the world is changing and is adapting to become a single global market, it is not just important to have knowledge; but how well you can communicate the same to your stakeholders. With more and more startups emerging and opportunities opening up, it is no secret that one needs to harness soft skills to adapt to this global changing scenario. Even a Harvard research shows that 85% of professional and personal success comes from well-developed soft skills and only 15% come from hard skills. It best to acquire these soft skills at a tender age hence we decided to start The Skill Company – which will compliment your education with the power of soft skills – with our mantra, Skill Up to Scale Up” Poonam adds that while one will find most edutech platforms focusing on education content for students, professionals, individuals etc, The Skill Company as a platform is conceptualized with the idea of transforming the soft-skills of students, professionals, individuals – offering them the edge of confidence, communication, leadership, enterprise, listening skills, decision making and other essential life-skills. The Skill Company offers their four well-thought and curated verticals, which are, Life Essential Skills, Passion
based Skills, Corporate Training and Outbound Trainings. Life Essential Skills: Public Speaking, Personality Development, Business Communication, Manners and Etiquettes, Critical thinking, Interview Skills etc Passion based Skills: Radio Jockeying, Audio Production, Diploma in Radio, Stage Anchoring, Podcasting, Movie-making, Culinary Art etc Corporate Training: Team building, Goal setting, Wowyour-customers, selling skills, Customer engagement, Conflict management, Leadership development, Presentation Skills etc Outbound Projects: Team Building, Leadership Program, Goal setting, Communication, problem solving, decision making, Motivation, Overcoming fears etc The Skill Company is a young initiative which has been redesigned based on their experience of their 11-year-old institute and the new training demands that one witnesses in the market today are ably supported by the New Education Policy, Harvard research etc. The NEP has also helped Poonam since parents and the institutes are more receptive to the idea that soft skills are as important if not more as knowledge, hence they have been able to sign up their first MBA institute for 1 year for one’s Soft Skills training needs. Poonam speaks about the students who have undertaken the courses. “There are several students who have been placed in some of the top companies nationally; some of the testimonials are available on our website. Soft Skills development is
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very personal when it comes to achievements. There are several students who have benefited from an early promotion, or a good pay upgrade or won a pitch to an Investor.” Regarding the facilitators involved with her company Poonam says, “Our facilitators come from a pool of freelancers, recruits and business partners who are best in their field and have the requisite industry exposure. They have been experienced trainers, facilitators, mentors for several years.” Students who have completed their courses with The Skill Company are well placed in several industries. “Today, our students are well placed in several industries. Of course, companies prefer well trained and well groomed entrants. The Skill Company gives over students an edge over others,” Poonam adds.
Speaking about their future plans Poonam says, “Our short term goal includes becoming a pan-India name for all skilling needs and making an impact to our four verticals. And our long term goal includes going global with partnerships and franchise models.” Poonam concludes with a message to their students and potential students. “The world is changing, it is more digitalized today, the market has become global, the world is seeing a pandemic which is demanding change in the way we carry out our businesses. This also means that it demands more communication and expression. Your knowledge is only as good as it is communicated. Your resume will get you a job interview call but it is the soft skills that will enable you to get the desired job”
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professional dossier
@businessgoamagazine
SHIRISH ATCHUTA KAMAT
“I love to work; and being productive brings joy to me”
Structural Engineer Shirish Atchuta Kamat opens up about his experiences in the field of engineering, his novel venture Ansh Structural Laboratory Pvt. Ltd. and the variety of ways in which it intends to benefit the construction industry By ameya nayak
Early life and Education I was born on the 14th August 1966, in the village of Cuncolim as the third son of four siblings to Atchuta and Jayanti Kamat. My father worked at the Mormugao Port Trust and my mother was a home maker. My parents were always adamant and believed that all their children must be educated, and that education was the key to success. I grew up at the MPT colony in Vasco with two older brothers – Anand, Manohar and one younger brother, Vishwesh and lived through a normal childhood – going to school, studying and playing sports, especially cricket, which I excelled at. I completed schooling at Mata Secondary High School and following that, with Higher Secondary at MES College, Vasco. I got admission at the Goa College of Engineering, Ponda, and in 1989, I graduated with a Bachelor’s Degree (B.E) in Civil Engineering. Choosing Structural Engineering and early days in the profession I answered my final exams on 28th July 1989, following which the prestigious Kamat Constructions offered me a job that I was scheduled to start from 1st August, that same year. I worked on site in Tonca, Miramar on the project ‘Kamat Complex’ as site engineer. After about a month, I was transferred to another project, ‘Alfred Apartment’ at Caranzalem as site in-charge and then to ‘Durga Chambers’ in Panjim city. During this time, I learnt a lot from my bosses Ramesh Kamat and Uday Kamat. By the end of April 1990
Shirish Kamat
I requested Uday Kamat to relieve me from their company since I wanted to keenly pursue the field of structural design. I must mention here that Kamat Constructions Pvt. Ltd. gave an excellent start to my career as an engineer. On 2nd May 1990, I joined Ramesh Kamat & Associates as Design Engineer. I am really thankful to Late Ramesh Kamat, Prakash Kamat and Sriram Kamat for their continuing guidance during my journey with them, where I worked for about three and half years. Thereafter, on 2nd February 1993, I began my own practice at Nizmar Center, Panaji. Mohandas, who was a contractor, offered me his office space for free! In return, I was to keep notes of all the calls that he would receive on his landline phone at the office! Motivation to start the Ansh Structural Laboratory at Porvorim
44 | Business Goa industry Dossier | november 2020
In 1993, I started my practice as a Structural Consultant. During the course of my practice, I realized the necessity of checking quality of reinforced cement concrete. In 2008, I established ‘Ansh Structural Lab Pvt. Ltd.’ to check the quality of concrete by use of non-destructive testing equipment. I always dreamt of having a material testing lab which finally came to life on 24th September 2020. According to me, it’s all about trying to grow as a businessman and not putting yourself in a bubble of comfort. Many business persons in the engineering field tend to be happy with what they have and do not seek to take risks, thus inhibiting their growth. I always had the mindset to push myself forward and to keep on growing. I love to work and being productive brings joy to me. My wife Anjali has supported me in all my endeavours. She took care of my home and children. During our early days, she
would help me in my office work. I have an elder son, Sajal, who has graduated with a degree in Civil Engineering and is now pursuing his Master’s degree in Foundation Engineering. My younger daughter, Sachi, is currently pursuing her final year of Diploma in Civil Engineering. I believe that our new venture of setting up this material testing lab has added value to our consultancy services. How does the local construction industry intend to benefit from this lab? This facility will help structural consultants, architects, builders, contractors and project management consultants to ensure that the quality of materials procured and used at their site are of top quality. It often so happens that the faulty works and bad quality material go unnoticed, as contractors and suppliers do not have this facility at the site. My aim through Ansh is to provide this facility and the instruments/machinery in our lab are ‘top of the line’ with everything being automated (computerized systems requiring no manual calculations) thereby providing accurate results. What services are offered by the lab? Ansh Structural Lab Pvt. Ltd. provides two laboratory services. Non-destructive testing – which I set up by acquiring the suitable instruments like rebound hammer, ultra-pulse velocity meter, cover meter, half-cell potential meter and thickness gauge indicator that facilitates assessment of old buildings and aids in monitoring deterioration of existing structures. This facility may be used by owners or builders to check the existing condition of older buildings. The other service deals with building material testing. We have set up a laboratory at Porvorim where samples of concrete, coarse aggregates,
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fine aggregates (sand), autoclaved aerated blocks (AAC blocks), burnt clay bricks, fly ash bricks, concrete paving blocks, solid concrete blocks, reinforcement steel and water are tested. At Ansh Lab, we conduct 81 different types of tests in the 10 disciplines as mentioned above. How do you intend to expand this business over time? Our goal for the future is to expand our horizons by adding concrete mix design, testing of cement and soil testing to this facility. Any specific experiences you would like to share in this regard? When I first started out as an engineer supervising construction sites, I found that the quality of the building materials like concrete and steel were not up to expected standards,
but the construction took place regardless, which could have been dangerous if the materials used were of poor quality. Advice for various stakeholders My advice for stakeholders is that, instead of carrying out tests after the structure is already constructed, it will be infinitely better if the fundamental ingredients used in concrete such as cement, aggregates and water are initially tested; because if the quality of these are excellent then by default the quality of the concrete will also be excellent – it will also save time and money. It is always beneficial if the qualities of the materials are tested for every construction activity as the stakeholder can be assured that there won’t be any consequences that will affect the structure being constructed and there will be a sense of safety
NOVEMBER 2020 | Business Goa industry Dossier | 45
professional dossier
On the 10th Anniversary of Goa’s largest business networking organisation, Business Goa congratulates the
stars of
Avinash and Gauri Borkar / Gauravi creations india
“We involve our clients in the project and Borkar speaks about his career as an architect enhance their ideas” Avinash and the firm which he runs with his wife, Gauri A
By sybil rodrigues
vinash spent his early childhood in different places as his father was a bank officer; and was transferred every two to three years. He studied in various schools and explored different parts of the country, which helped him, become an outgoing person. He completed his graduation from Goa College of Architecture in 1996 and went on to do his post graduation from YCMOU in 2009. He speaks on his journey to becoming an architect. “My father’s friend Suresh Kode was an architect in Kankavli, and I had seen him drawing plans, which fascinated me and drew me towards that creative profession. I was in 7th standard then and told my mother that I would like to become an architect.” During his architecture course of 5 years, Avinash began working with an engineering firm, and could immediately start his architectural practice as soon as he graduated. In college he met his life partner, Arch. Gauri and she joined him as a business partner in 1998. Later he went on to specialize in interior decoration after completing training in Mumbai with renowned architect, Ar. Bharat Gandhi, where he gained a lot of
One of the projects by Gauravi Creations India
Arch. Gauri and Arch. Avinash Borkar
knowledge on interiors and Vastu Shastra. He runs his firm, Gauravi Creations India, with his wife, Gauri. Some of the key projects which they have worked on include their work as consultants for Medispray, Metatab, and (sis.con. CIPLA), Eepee Industries, Jayashri Polymers, Metpro Industries, and Colorcon Asia Pvt. Ltd. Their interior designing portfolio has projects like designing and execution of Goa Marino Resort at Dabolim, Shikara Resorts, Mobor, Hotel VIVA at Margao; execution and modification of 24 rooms for Heritage Village Club at Arossim; and 50 rooms for Radisson Resorts at Candolim. They have worked on projects in Goa for nonresidential builders like Vrinda Builders, Delhi, DMAG Group of Constructions and
Goa Marino Resort, Dabolim
46 | Business Goa industry Dossier | november 2020
Builders, Gurgaon, Pass Steel Constructions and Builders, Mumbai, Pavan Builders, Pune, Trackvision Pvt. Ltd. Delhi, Atharva Developers and Builders, Panvel, Kalp Developers and Builders, Kankavli, Maharashtra and Vianar Constructions and Builders, Delhi. In addition to this, they have worked as resident architects for the Goa Bench of Bombay High Court’s new complex shaping up at Porvorim, Sanjay School at Porvorim and Vasco; and the Martyrs Memorial, Patradevi. Avinash says that his basic strength is designing for clients. “We involve our clients in the project and enhance their ideas to give them more than their expectations. We are always inclined to use eco-friendly materials which we procure from the source supplier, thus helping our
clients save money. We update ourselves with the latest trends and materials available; which makes our design more innovative and trendy.” Avinash is part of Business Networking International, Goa Chapter. This has helped him widen the way to look at business and opportunities. “It gave me the vision to look beyond business and to develop myself as a better presenter. How to work ‘on’ the business rather than ‘in’ the business is well understood with BNI training and education systems thus paving the way on how we can ‘Give’ More to ‘Get’ More. We have helped members of BNI to get an additional business of 21 crores in my last 10 years of association with them, and have also managed to get a business of 6 crores at the same time,” says Avinash emphatically. Regarding his future plans, Avinash says that they have a few national and international projects in hand. “We would certainly like Gauravi Creations India, to become one of the leading firms in complete project management and a consultancy firm, recognized for its quality design and projects. We are also planning to open an office in Kolhapur and Bangalore; and later in Mozambique and Zambia with our associates”
Auto biz
@business-goa
Launch of the first-ever BMW X3 M
B
MW India has introduced the first-ever M car in its high-performance model line-up in the mid-size Sports Activity Vehicle (SAV) segment with the launch of BMW X3 M. The first-ever BMW X3 M is designed to offer standout performance characteristics, personified with squarely geared features to meet the functional requirements of a highperformance car. Vikram Pawah, President, BMW Group India said, “BMW’s Sports Activity Vehicle (SAV) segment is a testament to a remarkable success story. This vehicle, to the very last detail, offers a unique combination of luxury and sporting dynamics, providing an exciting, safe and novel driving experience to our customers. The new SAV is equipped with worldclass features, evidently
distinguishing it from others in the segment.” The first-ever BMW X3 M embodies high performance driving dynamics on one hand and everyday qualities on the other, unleashing outstanding driving potential in the segment. The interior-exterior design along with M specific features lends a true motor sport personality to the car. The new SAV is available in Donington Grey, Toronto Red, Phytonic Blue, Sophisto
Grey, Black Sapphire & Alpine White. The upholstery is available in Leather ‘Vernasca’ Design in Black & Oyster. The exterior design takes the typical muscular proportions shared by all BMW X models. Its long wheelbase, short overhangs, slightly hexagonal wheel arches, crisp lines and cleancut surface contouring completes the picture with a sprinkling of tell-tale M features for that extra dose of sporting supremacy. The
all-new model sports a BMW kidney grille with black double bars. The signature M gills are integrated into the Air Breathers on the front flanks. The exterior mirrors’ special M design brings about a further reduction in aerodynamic drag. The standard equipment also includes 20-inch M lightalloy wheels. The addition to the BMW M GmbH line-up in the mid-size Sports Activity Vehicle (SAV) segment also heralds the arrival of a newly developed six-cylinder inline engine with superlative performance. The engine generates maximum output of 353 kW/480 hp from its 3.0-litre displacement, together with peak torque of 600 Nm (442 lb-ft), & goes from 0-100 km/h in 4.2 seconds, with a top speed of 250 km/h
NOVEMBER 2020 | Business Goa industry Dossier | 47
heritage
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Double Tracking, Coal Transportation and Heritage Houses Heritage activist Heta Pandit in a to-be-aired short film series, speaks about the proposed double tracking in South Goa and the harmful effects it will have on the residents and their age-old heritage houses
H
By sybil rodrigues
eta Pandit began her career as a writer and researcher on heritage as Jt. Hon. Secretary, Indian Heritage Society, Bombay. She co-founded the Goa Heritage Action Group in 2000 and has written 9 books. Heta is considered an expert on Goan architecture. She also translates Goan literature from the Marathi language into English to enable this genre to reach a wider audience. She is currently working on Grinding Stories Volume II and a translation of Pournima Kerkar’s book Vismrutichya Umbarthyavar, on Goa’s heritage domestic objects and spaces of Goa. Heta elaborates on what drew her to preserving heritage houses in Goa. “I’ve been in the field of preservation and advocacy of heritage since 1982; first in Bombay (Mumbai) and then in Kerala and in Goa since 1995. I got my big break with the invitation (by Gerard da Cunha) to write the book Houses of Goa. With that, and research, advocacy and awareness campaigns (like the Goa Heritage Festivals and the Fontainhas Festival of the Arts) you can say that we’ve come a long way.” Thanks to Heta, people in Goa are now aware of the wealth and treasure of the heritage homes they live in. Heta along with architects Poonam Verma Mascarenhas and Raya Shankhwalker started the Goa Heritage Action Group in October 2000 in order to create awareness and bring in some laws that would help preserve priceless heritage. She gives her opinion on the double tracking by the South Western Railways and the transportation of coal in Goa. “It is a destructive and disruptive policy to accommodate a few at the
Heta Pandit
cost of many. The noise, air and water pollution will cause havoc in the lives of the residents of these villages. High speed trains running along the double tracks are going to cause more physical damage to the heritage houses, health issues to the elderly in the villages and contaminate the water table in the area. Coal is being rejected as a fuel all over the world. When we finally put away the coal wagons, what is the double track going to be? A permanent monument to our momentary foolishness!” Heta is launching a short film serial on Goa’s heritage properties. She elaborates on the idea behind the project, along with inputs from a local resident, who is an engineer, Max Merces de Souza. “In the villages of South Goa, everything moved at a relaxed pace in the bygone years. As life took on a faster pace, when there came the proposal to build a narrowgauge railway line through the village, the people welcomed it.” The elders, in their wisdom, decided to give up the footpath and allow the railways to lay a track in its place. However, they still kept a walking footpath or cycle track on either side of
48 | Business Goa industry Dossier | november 2020
the railway line for the use of the village. In the early years of this railway line, there must have been three trains running in a day and these trains were meant to get people to work, back for lunch or half-day breaks and back home at the end of the day. “The first signs of trouble came with the changing of the narrow-gauge to metregauge. This brought in bigger trains, noisier engines and more trains more frequently. The few steps that took you from the railway tracks to your houses disappeared. The pathways on the sides of the tracks where you could cycle or walk vanished. With more trains, heavier train traffic, the fragile earth around your houses began to tremble. There were cracks on your walls and floors as a result of this vibration. You could no longer visit your neighbours across the tracks; you could no longer go to school on your cycle. When the trains began to transport coal in open wagons, they stood on the tracks for hours without moving. If you wanted to cross, you had to go from under the wagons risking life and limb. And because you were left with no choice, you
crossed the busy tracks and the trains hooted each time they passed your village. You could not carry on a simple conversation even with your family, within the four walls of your own home. Life became a nightmare.” She goes on to explain about the damage that will be caused if the double track is laid. “A proposal for a double track railway line by the South Western Railways is the death knell for everything that we stand for today. Beautiful heritage homes, built and refurbished over the past 80-100 years, already under duress, are going to be completely destroyed with the vibrations of the high-speed trains. There are cracks in the walls and floors already even with the metre-gauge. The coal that is currently being transported in wagons is covered lightly with a thin tarpaulin. They tell us that if the wagons are shut tight, the coal will auto-combust and cause a fire. Instead of finding a safer solution, they allow the nuggets of coal to scatter, the fine coal dust to fly around causing respiratory problems, soot on garden plants and on the exterior of over 100 heritage houses. Red markers have already marked the expansion of the railway tracks.” Heta has raised pertinent questions in her short series. “When they calculate the compensation to be given for the heritage houses that will be affected, how will they evaluate these treasures?” Will they measure the land, this way and that? Will they be able to evaluate the effort put in by the home owners of the past, the craftsmen and the intellectual property that has gone into the building of these houses? Will they see the houses for what they are? That they are crucibles of Goan culture, evidence of Goa’s history? That these
tECHNOLOGY
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Vocal for Goan: A social marketing initiative by BrandMyBizness Mangirish Salelkar speaks about his venture BrandMyBizness, which is in the space of promoting local Goan businesses
he mindset of free India should be ‘vocal for local’ to achieve the goal of Aatmanirbhar Bharat (self-reliant India) says Prime Minister Narendra Modi as he promotes the ‘mantra’ strongly. “We should appreciate our local products, if we don’t do this then our products will not get the opportunity to do better and will not get encouraged,” says Mangirish Salelkar, CEO of BrandMyBizness and founder of the ‘Vocal for Goan’ movement. The Goan marketplace has several innovative products developed and services offered by local startups and businesses. BrandMyBizness is keen to promote promising Goan businesses and create more ‘Make in Goa’ brands. “Being vocal for the right local has to be every Goan’s mantra to build a sustainable
ecosystem. We, at BrandMyBizness, help businesses enhance their brand value by boosting their online presence digitally using the best innovative techniques in today’s international market. With this social initiative of ‘Vocal for Goan’ we are trying to create a nudge movement to promote local Goan businesses,” adds Salelkar. Whether you are a small studio, a shopping mall or a multi-national enterprise, creating a strong online presence is a must to increase your business brand value and get happy customers. This agency can assist you in aligning yourself to the best digital practices and original marketing techniques. Using social media marketing expertise and partners, the aim is to promote promising businesses online, give them the right visibility and outreach. We buy clothes, branded items and buy food items too, which are branded well and packed. Brand is looked upon as quality, one cannot create or promote brands unless they experience the quality. “Let’s build an ecosystem which will encourage everyone to dream about new business ideas and transform them into successful stories”, says Salelkar. Within a short span of time, this initiative has gained excellent momentum and followers on social media. It has promoted over 100 businesses, by giving them the right visibility on social media platforms including Facebook, Twitter and Instagram. Under this initiative, BrandMyBizness focuses on building a positive-thinking business community for all industries. As future plans, there will be webinars, mentorship programs, networking meets and many more activities that will be
houses represent a lifestyle, certain values? That these houses were made with organic, natural materials (stone, lime and wood) and that these materials were all put together to make a harmonious entity? That these houses are the perfect example of climatic adaptation? That
they were built to breathe in a hot and humid climate such as ours in Goa? Who can really enumerate the value of these heritage homes?” “Not only is the peace and tranquility of these villages going to be disrupted, it is going to damage and destroy over 100
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“Within a short span of time, this initiative has gained excellent momentum and followers on social media. We have promoted over 100 businesses, giving them the right visibility on social media platforms like Facebook, Twitter and Instagram. Under this initiative, BrandMyBizness focuses on building a positive-thinking business community of all industries” Mangirish Salelkar CEO, BrandMyBizness
carried out to support Goan businesses. Sometimes, new entrepreneurs need some guidance, tips and tricks from some seasoned business stalwarts or sometimes with peer groups too. The ‘Vocal for Goan’ initiative aims to work towards bridging these gaps and build a business network heritage houses along the tracks. How can we as a heritage group keep quiet about that? I am doing what I know how to do best, generate awareness; give information, share research and express solidarity with the foot soldiers in the battlefield,” says Heta, emphatically
NOVEMBER 2020 | Business Goa industry Dossier | 49
biz bytes
@businessgoa
Alcon Victor Group announces the re-launch of Mercure Goa Devaaya Retreat at Divar Victor M. Albuquerque, Chairman and Managing Director of Alcon Victor Group, pioneers in the field of hospitality and healthcare in Goa has announced the re-launch of Mercure Goa Devaaya Retreat. The Retreat is spread over 5 acres of beautifully landscaped gardens offering 57 luxurious guest rooms which includes suites and villas with individual airconditioned units and all modern amenities in Portuguese style. The centre has 28 well-equipped therapy rooms, a yoga pavilion,
river facing yoga venues, hydrotherapy rooms, mud bathrooms, fitness centre, swimming pool, recreation activities, jogging track, cycling, angling fishing, nature trails and meditation hall. The Retreat emphasises on the convergence of
GCCI Women’s Wing partners with MeWo to grow women entrepreneurship in Goa
Abrar Shaikh and Shrinivas Dempo
GCCI Women’s Wing has partnered with MeWo to grow women entrepreneurship in the State. MeWo, Goa’s youngest and fastest-growing community and provider of meetings, co-working and working café space celebrated its first anniversary recently with a small event. A new initiative was activated between MeWo & GCCI Women’s Wing, in which both entities have ventured together to support and grow women entrepreneurship in Goa at MeWo. MeWo has been extremely instrumental in growing the startup ecosystem in Goa and has delivered its commitment to get new companies and startups in Goa and generate employment and
opportunities for Goans. GCCI Women’s Wing has formally signed with MeWo to develop programs and provide end-to-end support to any woman entrepreneur who is struggling to establish or scale up a good business model in Goa. Lady entrepreneurs are welcome to approach GCCI or MeWo and register on their websites for this impact initiative to push women entrepreneurship in Goa. The relevant teams shall curate women entrepreneurs and suggest next steps and help these businesses to scale up and sharpen their business model. Abrar Shaikh, founder MeWo, “Last year, even though it was difficult, we have tried as a team to keep moving forward. It was always clear to us that we can map our progress by connecting dots looking backwards. We can proudly say that we have signed up national brands like Naukri.com and 99acres. com. All of this has resulted in generating and facilitating employment for Goa and growing the Goan ecosystem.” Shrinivas Dempo, Chairman Dempo Group and co-founder MeWo said,
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ayurveda, naturopathy and yoga to boost immunity and at the same time provide ayurveda / non-vegetarian delicacies with alcohol being made available The ‘Manos’ restaurant offers international and regional specialities with scenic view of mangroves and
river Mandovi. Attraction on the menu is the fresh fish and prawns caught from the sluice gate next to the restaurant. Devaaya offers various packages based on treatments which vary from seven to thirty five days. For those not availing treatments, the Retreat offers various facilities including the best non-veg cuisine and a well stocked bar. Village walks, cycling, cruises, tennis and visit to the spice plantations is available to all guests. Mercure Goa Devaaya Retreat has a modern spa, gym and swimming pool
GDP Foundation’s new office at Patto
Shantendu Mohite, Harshvardhan Bhatkuly, Kishore Shah and others seen at the inauguration
In these testing times, when social entrepreneurs are staring into a brand new future a little sceptically, GDP Foundation, a trust formed to help such social enterprises grow, has gained a strong foothold. The Foundation recently opened a new office at Citicentre, Patto Plaza, to accommodate rapid growth and leverage the country’s diverse social entrepreneurship talent pool and explore CSR consulting projects. The office has been made possible by a well-wisher of the GDP Foundation, Shantendu Mohite, owner, Oxyfuse and the past president, Rotary Club of Miramar. Mohite was the Chief Guest and Harshavardhan Bhatkuly,
publisher-editor of Business Goa was the guest of honour. Kishore Shah, managing trustee welcomed the dignitaries and the invitees, Ameya Salatry and Sandesh Prabhukhanolkar, trustees of GDP Foundation, felicitated the chief guest and guest of honour. The Foundation’s partners, Prasad Deshpande, Sangam from Owlways Creative and Mohnish Ghodekar from Demerg were also present. This new office space shall help the Foundation to fulfil its mission of making social systems work as it will now embark upon setting up charters in India and overseas and replicate its indigenous ‘Goa model’ by contributing in rebuilding the world
“Abrar and I started this journey to impact startups and Goans through MeWo exactly a year back today and
we are happy to share that our efforts have started showing results. At this point we are doing a fairly great job”
@business-goa
Goa Shipyard delivers Offshore Patrol Vehicle
Shobha Jewellers open Mapusa showroom
Cmde B B Nagpal, CMD, GSL, DIG Devanand, TM – PD(Mat), DIG H P Singh, CGRPS (Goa), DIG Harinder Jit Singh Commanding Officer (designate)
The second in the class of 05 Coast Guard Offshore Patrol Vessel (OPV), built on GSL’s ‘in-house’ design was delivered to the Indian Coast Guard on 12th Nov 2020. This largest and most advanced 105 meters long, new generation OPV was handed over to Coast Guard in the distinguished presence of Cmde B B Nagpal, CMD, GSL, DIG Devanand, TM – PD(Mat), DIG H P Singh, CGRPS (Goa), DIG Harinder Jit Singh Commanding Officer (designate) in a simple ceremony held at
GSL on 12th Nov 2020. Shri T N Sudhakar, Director (Finance), Capt Jagmohan, Director (CPP&BD), Shri. B.K. Upadhyay, Director (Operations) and other senior officials of Indian Coast Guard and GSL were also present on the occasion. CMD, GSL on the occasion said “In keeping with its tradition of before time delivery, GSL has delivered this 2nd Coast Guard OPV ahead of contractual schedule, despite the multifarious challenges posed by COVID-19 Pandemic.
Chief Minister, Dr. Pramod Sawant inaugurating Shobha Jewellers showroom at Mapusa
Shobha Jewellers opened a new showroom in Mapusa, which was inaugurated by the Chief Minister Dr. Pramod Sawant. This is their second showroom after the first outlet in Panaji. Shreyas Lotlikar, director, Shobha Jewellers, spoke on the expansion, stating
that the jewellery brand has earned the trust of the customers. “For the festive season new, stunning designs and collections have arrived. There are very good offers and schemes for buying gold jewellery. Each ornament of ours is an example of fine craftsmanship”
This milestone achievement has reinforced the trust of our esteemed customers in the shipbuilding capability and commitment of GSL.” The ship, with enhanced
indigenization of critical machinery, has bettered various contractual parameters like speed, fuel efficiency, low turning circle etc. during sea trials
NOVEMBER 2020 | Business Goa industry Dossier | 51
social index
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Community initiatives by Rotary Club of Porvorim faced due to the Covid-19
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Ramesh Tiwari with Gaurish and Pratima Dhond, Gurudatta Bhakta and members of Rotary Club of Porvorim
otary Club of Porvorim, Club has been carrying out many worthwhile projects for the benefit of society and has been doing excellent service for the community since the last 23 years. On 11th September 2020, a water cooler was installed at KTC Bus stand, Mapusa by PDG Rtn Gurudatta Bhakta, DGE Rtn Gaurish Dhond, AG Rtn Pratima Dhond in the presence of the Board of Directors of KTC Shivdas Shirodkar, Shivaji Gawas,
DYGM - Narayan Naik, DTO - Prasad Subedar, ADYGM Kishore Shirodkar, President Rotary Club of Porvorim Rtn Ramesh Tiwari, Secretary Rtn Dr Amit Patil, Rtn Harihar Phadke, Rtn Sandeep Bharne, Rtn Kishore Sarsolkar and Rtn Savita Sarsolkar. The water cooler was donated by President Rtn Ramesh Tiwari, owner of Friends Properties, RERA Registered and ISO Certified Real Estate Agency Based in Porvorim. Despite challenges being
Rtn Ramesh Tiwari
World Interact Week with Guest Speaker Dr. Harshad Kamat
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otary Club of Panaji Riviera in association with Rotary Club of Vasco Port Town and Interact Club of St. Joseph, Vasco, celebrated World Interact Week, with a webinar over Zoom with Goa’s leading and reputed pediatrician and neonatologist Dr. Harshad Kamat on the topic ‘Care of Children in COVID Times’. The webinar was open for all parents and children across the country. President of Rotary Club of Panaji Riviera Rtn. Ryan Costa welcomed the participants and moderated the session, Club President of Rotary Club Vasco Port Town Rtn. Radha Lawande gave the welcome address; while Interact President Intr. Aditya Shetye introduced the guest speaker and Interact Secretary Yash Amonkar proposed the vote of thanks. In the one-hour session starting, Dr Kamat spoke to the participants about coronavirus, how it
Dr Harshad Kamat
could spread, masking for children, typical symptoms like vomiting / diarrhea to be watched in kids and category of children who could be more susceptible to the virus. Dr Kamat also appraised the parents about how they can boost their children’s immunity, food to be consumed, when to reach out to the doctor and type of medication. A very important part of the talk was the mental
52 | Business Goa industry Dossier | november 2020
Dr Kamat also appraised the parents about how they can boost their children’s immunity, food to be consumed, when to reach out to the doctor and type of medication. A very important part of the talk was the mental health of children in these difficult times and the red flags for parents to know if the child is under stress health of children in these difficult times and the red flags for parents to know if the child is under stress. The talk was followed by a 30 minutes Q&A session where Dr. Kamat addressed queries like care for special children, safety of kids on physical schooling, signs to be watched in infants and many more. The webinar was attended by over 100 participants
pandemic, the start of the Rotary Year 2020 has been very eventful for the Club. Various programs have taken place one of which was the felicitation of doctors on Doctors Day. So far, 104 different programs have been undertaken for the community, which include distribution of face masks at various places; free distribution of reading glasses for workers at Forest Department and also locals from Guirim and surrounding area; safety glasses for Fire Department, District Hospital and at Goa Medical College; face shields, face masks and PPE Kits distributed at various Health Centres; blood donation camp; Virtual Rotary Rain Run District Event; Donation of wheelchairs to GMC, PHC Alto Porvorim, and District Hospital and also to a physically disabled child; SOP posters given to Kadamba to create awareness among passengers; Donation of groceries and baby food to orphanage homes; District Teachers Training Event; Donation done at Orphanage Home at Bastora; Free Saplings distributed and Tree Plantation done; Distribution of free sanitary napkins to girl students and teachers at Rotary adopted school; Android phone distributed to needy students to name a few. A Bike Rally was held on world Polio Day to create awareness on Polio The club is hosting a “Akash Kandil Competition” which is open for Anns, Annets and Rotaractors. In the healthcare program, of creating awareness and detection of breast and cervical cancer, women who are basically from low income groups are supported. A mammography machine has been at RG Hospital Porvorim, wherein mammography is done free of cost for the needy
Beyond classroom / dr. pradeep salgaonkar
Marketing Trends to Succeed in Current Times
The writer explains effective marketing trends to engage with customers and generate more revenues, in current times
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t was from 14th to 16th February 2020 that I attended the 2nd AI & Big Data Retreat, organized by the All India Management Association (AIMA), where expert speakers from the industry discussed and deliberated on importance of AI and Big Data in industry and how it is going to affect businesses of tomorrow. The retreat was attended by top and middle level managers from industry across sectors. Participants discussed and debated on concepts like cognitive learning and singularity. While some were skeptical about its widespread use in industry and business applications, some remained amazed and showed fear and concern over newer technological advancements backed by AI and Data analytics. We thought it would take a while for this technology to become a routine part of our daily life, but the situation changed soon and so did the markets and our lives. Post the first lockdown owing to COVID-19 pandemic, everything started changing in the lives of people. WFH became the norm and demand for faster connectivity, better gadgets, home entertainment, use of OTT etc. surged high. Consumption patterns changed. Consumption of essential products increased manifold, at the same time discretionary spending came to a grinding halt. Sporting events were washed out. Conferences, events, workshops, seminars got cancelled and all these as a platform for marketers got erased. On the flipside, consumption of online content surged, and of course, became a good platform for marketers to promote their offerings. Online meetings, conferences, seminars and a host of webinars mushroomed up, so also demand for online conferencing platforms. Marketing budgets across industry got deflated, revenues dipped and companies suffered losses, with exception of those in essential supplies sectors. While some businesses reinvented their business models for success, many still continue to struggle to generate sufficient revenue. After about six months’ time frame, there seems to be a ‘U’ turn, with number of COVID cases reducing and market condition returning slowly to normalcy. However, the pandemic is not over yet and marketing challenges will continue
The way ahead post pandemic, and thereafter is very challenging, as market forces and competitors will be brutally working against each other. Those businesses which can understand their consumers closely and individually are the ones which will sustain and grow
to persist. In such difficult times, it is prudent for businesses to rediscover themselves and chart out a fresh course of journey to market their offerings. Every marketer needs to get an understanding of current marketing trends and work their way ahead. Current Marketing trends What marketers could do is adopt one or more of below listed marketing trends to reach out to consumers and better engage with them to generate revenues. Here are some effective trends of marketing; a) Consumer personalisation: Whether it is online business or brick and mortar, it is necessary to focus on consumer personalisation. Many businesses use AI and Data Analytics applications to personalise offerings to every single consumer. A different offering for every consumer, based upon the consumer’s shopping habit, which is easily captured and analysed to tailor-make the offering in short periods of time. In offline mode too, marketers need to be proactive to personalise their offering to match consumer requirements. To cite an example, I witnessed a customer looking out for a wash basin of a particular brand and size. He wanted to change his existing wash basin without punching additional holes in the wall which would damage the wall tiles. When the customer told his requirement to store owner, he bluntly reacted with a ‘NO, Not available’, reply to the customer’s request, although he
was a dealer for that brand. Further the customer asked if he has any other brand of wash basin with the distance between the holders of 10 inches, and the store owner replied saying ‘We don’t have time to check those specifications. If you want the basin I will get and give it to you’. The customer left disappointed. This store owner has not lost the order for one wash basin but probably a customer for life. A smart marketer would be one who would arrange and give what this customer wanted. It is not the immediate value of order that is important today, but earning every single customer’s heart and trust is essential for reaping future value of this customer. b) Content marketing: This is the in thing in marketing trends today. Telling an appealing and convincing story about your brand in the most exciting manner and in shortest possible time is the essence of success in content marketing. Marketers should create content that entices customers to patronize, think and endorse their brands. Continued flow of new and fresh content always, is the only way to succeed in this time starved world. c) Video Marketing: Especially 360 degree videos or immersive videos on social media is a very effective way of marketing as it gives a consumer the real feel as though s/he is physically examining the product. d) Podcast Marketing: The greatest advantage being consumers on the move can be approached with ease. One of the best ways for content marketing especially in form of storytelling. e) Affiliate Marketing: Influencing and encouraging the affiliates of a business to promote the brand and bring in customers,works very well with online as well as offline business models. This is an effective means of marketing, as it reinforces a consumer’s purchase decision and revenue generation. f) Voice Search and Visual Search Optimisation: Google Assistant, Siri, Cortana, Pinterest Lens and Google Lens are tools for voice search and visual search respectively. Ensuring Voice Search and Visual Search Engine Optimisation will enable easy accessibility to your products by consumers. Time and patience starved consumers, especially the millennial and Continued to page 57
The writer is a Founder Director, Saldots Academy; corporate trainer and facilitator; former chairman of Goa Management Association. Email: pradeepsalgaonkar@gmail.com 54 | Business Goa industry Dossier | november 2020
wealth doctor / amiya sahu
Winner in the Indian Equity Market during COVID-19
The writer discusses the top winners and losers on the Indian equity market during the pandemic
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he Indian equity market, like many others, has made a V-Shaped recovery. The Sensex again scaled the 40,000 mark in October 2020. The COVID-19 pandemic which led to a sharp, ‘jawdrop’, fall of the market has changed the economic conditions in several aspects. For more than a quarter, the economic activities came to a grinding halt when we were asked to lock ourselves in our homes. Although ‘normalcy’ is still far away, the stock market has preceded it. In this article, I discuss the top winner and losers during this extraordinary period. Using 9 months data, the list of winners and losers has been identified. They form an interesting set of companies. The first set is of large companies that have a market cap of greater than INR 10,000 crores (refer Table 1). The increase / decrease in prices of these companies was taken from 01 January 2020 to 30 September 2020. While the winners were from different sectors, most of the losers belong to the banking and financial services sector. Adani Green created maximum wealth during the period with an increase in the price of about 343%. The company which lost most in value was Yes Bank at -ve 72%. The second set of winners and losers were identified which belong to the market cap club between INR 10,000 and 1000 crores (refer Table 2). Alok industries tops the list which gave a whopping return of more than 500% during the period. The winners’ list was dominated by the pharma and chemical sector. Three companies from Kishore Biyani promoted Future Group were the top losers with return as low as -ve 78%. Understanding why companies gained or lost so much in value is a key
Financial performance is one of the key drivers of the value of a company. We have to understand and keep monitoring it. We should look at companies with strong fundamentals to be included in the portfolio
question. One of the foremost reasons for an increase (decrease) in value is a rise (fall) in their earnings. Looking at changes in earnings per share (EPS) of these companies, it was found that EPS of four of the top winners moved from -ve to +ve, while it increased for others. For example, the EPS of Adani Green increased from INR -0,69 in Jun 2019
The writer teaches at Goa institute of Management. Email: amiyasahur@gim.ac.in
to INR 1.79 in June 2020. Aarti Drugs reported an increase of 144% in earnings from June 2019 to June 2020. On the other hand, the reported EPS for Future Lifestyle Fashions went down from INR 10.77 to INR -17.18. At this point, let’s answer two important questions. (1) What is our take-home from this analysis? and (2) How do we select companies to be part of our portfolio? Financial performance is one of the key drivers of the value of a company. We have to understand and keep monitoring it. We should look at companies with strong fundamentals to be included in the portfolio. Since we need to diversify our investment into different sectors, we have to select sector winners. We should not conclude to buy/ sell from the list given above, since the fundamentals change over time. Please consult an investment or wealth advisor for investing
NOVEMBER 2020 | Business Goa industry Dossier | 55
corporate citizen / Daniel Albuquerque
Loan Moratorium as Financial Solution during Covid-19
The author analyses aspects of Reserve Bank of India’s (RBI) circular dated 27 March 2020 on loan moratorium which deals with the Non-Performing Assets (NPA) in the banking industry.
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ince the moratorium/deferment/ recalculation of the ‘drawing power’ is being provided specifically to enable the borrowers to tide over economic fallout from COVID-19, the same will not be treated as concession or change in terms and conditions of loan agreements due to financial difficulty of the borrower under paragraph 2 of the Annex to the Reserve Bank of India (Prudential Framework for Resolution of Stressed Assets) Directions, 2019 dated June 7, 2019 (“Prudential Framework”). Consequently, such a measure, by itself, shall not result in asset classification downgrade as per RBI Circular Para 5 [RBI/2019-20/186 DOR. No.BP.BC.47/21.04.048/2019-20] 27 March 2020. A Case for Moratorium: In the High Court of Karnataka, 8 July 2020, a writ petition No .6775 of 2020 was filed by Velankani Information Systems against seven respondents: 1) Secretary, Union Ministry of Home Affairs, 2) Union Secretary, Ministry of Finance, 3) State of Karnataka, 4) Governor, Reserve Bank of India, 5) HDFC Bank Ltd., 6) Federal Bank Ltd., 7) Aditya Birla Housing Finance Ltd. The petitioner prayed for the respondents Nos. 1-4 to enforce the Regulatory Package announced by the Reserve Bank India. The petitioner also prayed that the respondent No 5 to quash and set aside two of its communicated decisions and also to give it directions, and to respondents 5, 6 and 7 to grant moratorium regarding payment of all term loan instalments which would be due. The facts of the case are: a) the petitioner is a firm that conducts business in information technology and hospitality sectors; b) the loans are taken from the respondents Nos. 5 to 7 amounting to a total sum of `475 crores; c) all the established norms and institutional formalities of grant of loans were accepted and signed and channelled through respective escrow accounts; d) the Equated Monthly Instalments (EMI) were also duly ascertained and the date for payment of the same were fixed; e) there had been no default in payments; f) the unfortunate occurrence of the Covid-19 pandemic was followed by a series of measures of lockdown by the central
There are always pressures on all players in the complex financial world. It is no surprise that these well meaning entities would prefer an extension of loan moratorium period of three months, which has already expired twice, thus far totalling into six months to be extended until the year-end. There are even voices that put forward proposals for two years ministries, the Reserve Bank of India and the restrictions placed by the State Government; g) a moratorium of three months on payment of all instalments falling due between 01 March 2020 and 31 May 2020 was declared by the RBI circular, accordingly the repayment schedule for such loans as also the residual tenor was shifted across the board by three months after the moratorium period; h) interest would continue to accrue on the outstanding portion of the term loans during the moratorium period; i) the concerned respondents had accepted and formulated conformity with the RBI directives and other authorities, e.g., Ministry of Finance; j) the respondents made submissions saying that they have not deviated from the stipulations and regulations made by the authorities and that their policies have not been refuted by the RBI. Adjudication: Through video conferencing, the judge passed the order. He observed that the writ petition was filed under Articles 226 and 227 of the Constitution of India which deal with the powers of the High Courts to issue writs and supervise the same into effect, respectively. The Court averred that the petitioner’s prayer relates to the enforcement of statutory obligations thereby making it obligatory for the respondents to implement the same positively. The circular of the RBI to institute loan moratorium is discretionary and temporary. The Court held that in the interest of the public service it is mandatory for concerned authorities
The columnist is a writer with Oxford University Press and a published author. Email: albuquerque.daniel@gmail.com 56 | Business Goa industry Dossier | november 2020
and financial institutions to maintain the temporary moratorium period. Analysis: For an individual who may be paying EMIs for housing loans or for assets such as cars or auto rickshaws it may be beneficial, even temporarily to postpone the burden of monthly repayment. Even for small and medium entrepreneurs it may help lighten the burden to an extent. However, according to statistics the asset stress suffered by the lending banks ranged from approximately 25% to 65%. To crown it, in a moratorium it is not just the accrual of interest that is the trouble but the predicament of interest on interest or also known as compound interest. About this there has been to and forth between RBI-Government and the Apex Court. It has directed to waive the same on loans up to `2crores until 15 November 2020, although it expressed its displeasure in doing so. The Government’s worry is a straight loss of `6,500 crores. A Case of Scheming and Plotting: In the financial world, it is that manipulative scheme by which one takes undue advantage of a troublesome situation, such as the distressing pandemic at present. On 3 July 2020, the Delhi High Court dealt with three petitions of similar kind, that is, sale of pledged shares to recover debt involving Zee Entertainment Ltd., Dish TV India Ltd and Essel Infraprojects Ltd., whose prayer consisted in pleading to restrain IDBI Trusteeship Services Ltd., from the sale of the collateral, the pledged shares to recover its debts, on the grounds of the exceptional situation due to Covid-19. The Court applied its mind judiciously and pronounced a very clear verdict by application of the law: “Section 176 of the Indian Contract Act, the discretion is with the pawnee to either sell the pledged goods after issuing notice to the pawner or prefer a suit for recovery by retaining the goods as collateral (ii) the pledger cannot decide when and how and pledgee should exercise its right to sell (iii) if the pledgee exercises its discretion or does not exercise the discretion, no blame can be put on the pledgee, are not contested.” Whether Loan Moratorium is a Solution:
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The above two cases present two perspectives: a) It may help those who genuinely need it, such as individuals and small enterprises; b) it can mount problems on those who want to take undue advantage from a troubled situation, such as the present Covid-19. Going beyond the above two classes, there may be both individuals and businesses who can afford to tide over the situation with sensible planning and foresight. Conclusion: There are always pressures on all players in the complex financial world. It is no surprise that these well meaning entities would prefer an extension of loan moratorium period of three months which has already expired twice thus far totalling into six months to be extended until the year-end. There are even voices that put forward
proposals for two years. Often the financial world loses sight of the common man of India – the large suffering masses of India who are the ultimate stakeholders in the enterprise of the country. Their plight may be explained in the famed Aesop’s fable, the Debtor and his Pig. Once upon a time there lived a man in Athens who was in debt and begged the creditor to extend the time of repayment. The creditor refused. Seeing no other way, he took the sow, the only asset he had to the market to sell. He had to tell several lies exalting the ability of the sow in producing numerous piglets. Picture the plight of the migrants during the Covid-19 exodus from the cities to their remote villages in India. They were forced to sell their meagre valuables to pay off their debts, rents and anything that they owed to anyone
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Z-gener consumers will find these ways very exciting and marketing your offerings through these channels is a great opportunity. The way ahead The way ahead post pandemic, and thereafter is very challenging, as the market forces and competitors will be brutally working against each other. Those businesses which can understand their consumers closely and individually are the ones which will sustain and grow. Ability to do individual customization wherever possible and consumer personalization will be the most important criteria for success. Businesses will have to be agile and adopt and adapt technology in day to day operations. AI, Data Analytics, AR & VR will be
part of marketing operations. There will be need to revisit marketing plans, revisit marketing budgets and come out with an operating strategy to face and survive in the new normal. There will be no place for laggards in market place. Rather they may just perish. Business will have to strive to be innovative and early adopters, embracing change and rebuilding business and marketing operations to suit the current times. Omni-channel marketing, a strategy of using a mix of different channels of marketing to provide continued content experience across buying process of a consumer will be best suited for most businesses in current times. And finally, I wish to say, personalize and personalise and personalise to be a successful marketer in current competitive times
NOVEMBER 2020 | Business Goa industry Dossier | 57
Uncomplicate Business / sunil dias
Being superstitious may be good for your business The writer explains the impact that superstitions can have on one’s business and being careful about attributing one’s success to superstition alone
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t’s hard not to spot a pigeon in an Indian city these days. Over the last few decades, their population has skyrocketed. They share with humans a love for urban spaces. But other than a love for the city-life, there’s something else that pigeons have in common with humans. They’re quite superstitious as proved by experiments by the psychologist B.F. Skinner. He placed a pigeon inside a box. At random intervals, food was dispensed through a slot in the box. More than three-fourths of the pigeons developed superstitions on what got them food. One pigeon started believing that it would get food if it turned anti-clockwise twice. Another pigeon believed that moving its head in a pendulum movement did the trick. Yet another linked getting food to a regular nodding movement. Each pigeon associated some movement of theirs with getting food. They assumed causality where there was none. They became superstitious. We humans are much more intelligent than that, isn’t it? Well, for the most part. Sure, we have some innocuous superstitions in our personal lives. The slight nerves when we know its Friday the 13th. Or avoiding crossing the path of a black cat. What about business? That’s someplace where we would like to believe that we are quite rational. Free from superstitions. Other than hanging lemons and chillies, it’s not very common to see superstitions in business. Or is it? Actually, business leaders have a fair amount of superstitions. We just don’t call it that. For this article, superstition is defined as a belief that is not based on verifiable facts. Where causality is not established. At its simplest, a superstition can be a lucky charm. A lucky pair of socks for important meetings. But it can go beyond that. Signing contracts only at a specific day or time. Or skipping a floor in your corporate headquarters, like G.D. Birla did. When the Birla empire headquarters were being built, he chose not to have a 12th floor. It reminded him of ‘baarvi’– the 12th day of mourning in Hindus. Having lucky and unlucky numbers is a global thing. More than 80% of the highrise buildings in the world don’t have a 13th floor. Many airlines don’t have a 13th row. And Lufthansa doesn’t have both a
Having lucky and unlucky numbers is a global thing. More than 80% of the high-rise buildings in the world don’t have a 13th floor. Many airlines don’t have a 13th row. And Lufthansa doesn’t have both a 13th and a 17th row. The number 17 is unlucky in Italy and Brazil 13th and a 17th row. The number 17 is unlucky in Italy and Brazil. Superstition can have a much larger impact. For instance, eclipses and stock market indices have significant correlation. A Copenhagen Business School researcher studied 362 solar and lunar eclipses between 1928 and 2008. He found that in the 3 days before an eclipse, 3 of the 4 US stock market indices gave below average returns. If it was a more spectacular eclipse with wide news coverage, the returns were even lower. Post-eclipse the market got back to normal returns. The difference over time can be significant. An investor who bought the Dow Jones Index in 1928, would have multiplied money 37 times over the period. An investor who sold the index just before the eclipse and bought back after the dip? He would have multiplied money 55 times! What causes superstition? It’s our brain’s desire to find connections and reason for everything. Even where there are none. Some of these correlations are internal to us. For instance, correlation between us wearing those lucky socks and a successful negotiation. Other superstitions are based on what we hear others say or what strikes awe in us. For instance, the association of the number 13 and bad luck is all around us. An eclipse can still awe us. Whatever they’re based on, social scientists agree that superstitions are irrational. Superstitions aren’t limited to lucky charms, omens or actions. We can also be superstitious about our behaviours. “I behave this way, and I achieve results. Therefore, I must be achieving results because I behave this way. This belief is
sometimes true but not across the board. That’s where superstition kicks in.” says Marshall Goldsmith in his book, What Got You Here Won’t Get You There. For instance, say you often give your star performer a mouthful. You might think there is a causality between the ‘mouthfuls’ and his great performance. That isn’t necessarily true. There may be no causality. And it’s likely to be counterproductive when tried with many employees. Are superstitions good? To check whether superstitions improve results, a researcher designed a unique experiment. He got subjects to test their golfing skills through 10 putts. He told some subjects that the ball they were given was a ‘lucky’ one. He told others that the ball they were given was the same as given to everyone else. Those that got the ‘lucky’ balls holed several more putts than the others. Just believing that they had a lucky ball improved their performance. So, superstitions can improve results. They can drive confidence and optimism. That said, be careful with what you are superstitious about. It’s easy to accumulate a whole lot of superstitions. And that can cause paralysis due to too many things to consider. Also, be careful about attributing all success to following a superstition. That way you will never know the other factors contributing to your success. You should know, for instance, the reasons why your business grew. Other than the fact that you wore your navy-blue striped shirt for all key meetings. As Goldsmith says, ‘What got you here, won’t get you there’. Closing thoughts Most of us have at least a couple of superstitions. And subject to a few caveats, superstitions help our confidence and optimism. Yet, a superstition works only till it’s believed in. It’s the belief in the power of superstitions that makes it effective. Self-belief can disappear once we realize that magical thinking does not influence results. So, if you have a belief, you just can’t explain but it brings your business success, don’t try too hard to analyse it. Over-analysing a superstition is a sure way to stop it being effective!
The author runs iv-advisors, a consulting firm helping businesses become bigger and better. Email:sunildias@iv-advisors.com 58 | Business Goa industry Dossier | november 2020
business insider / Manguirish pai raiker
The National Education Policy 2020
The writer explains the new National Educational Policy 2020 which aims to propel India on the path of growth
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he New Education Policy approved and announced by the Government is being appreciated by academicians, visionary thinkers and the teaching fraternity. The Prime Minister while launching the policy said, “The focus needs to be shifted from ‘what to think’ to ‘how to think’ and the National Education Policy will enable this transition”. He further added that there is a flood of information in today’s age. The need is about the ability to accept the information and study that will be undertaken. The new National Education Policy (NEP), 2020 has stressed that inquiry-based, discussion-based and analysis-based thinking be encouraged which will lay 21st century India’s foundation and will propel India on the path of growth. The focus of this education policy would be to provide the kind of skills and education that our youth need and will propel India on the growth path and empower the people of the country. NEP 2020 is presented with an aim to usher in several changes in the Indian education system – from the school to college level. The NEP 2020 aims at making India a global knowledge superpower. The Cabinet has also approved the renaming of the Ministry of Human Resource Development to the Ministry of Education. The NEP 2020 cleared by the Cabinet is only the third major revamp of the framework of education in India since independence. The two earlier education policies were brought in 1968 and 1986. The NEP 2020 outlines the vision of India’s new education system. The new policy replaces the previous National Policy on Education; The Policy envisages a new curricular and pedagogical structure for school education that is responsive and relevant to the needs and interests of learners at different stages of their development. This Policy aims to shape an education system that benefits all of India’s children. Some of the major highlights of the NEP 2020 include schooling to begin from the age of 3 years: The revised policy expands the age group of mandatory schooling from 6-14 years to 3-18 years. This new system will include twelve years of schooling with three years of pre-schooling. Important benefits of the NEP 2020 are to give impetus to students’ practical
This long awaited New Education Policy has gone through various stages of deliberation and has been drafted taking views of all the segments of society, as well as diverse opinions that came up during the process knowledge instead of just pushing them towards rote learning. It will help students to develop a scientific temper from a young age. In a much needed overhaul of India’s educational system, NEP 2020 aims to encourage higher standards for students in schools and colleges through sweeping reforms, seen as the most ambitious since the introduction of the 10+2+3 system. The Indian education system, helpless at the hands of over-population, has a ratio of 1 teacher for 50 students, where it is practically impossible for them to pay attention to each and every child. While the curriculum is equal for all sections of society, children with special needs suffer. Most rural schools lack good infrastructure, including well-trained teachers. This leads to poor quality of education being imparted. Various studies have demonstrated a wide gap between rural and urban education. Demographic dividend could be a nightmare if we do not take proper care to see that the training is imparted in the desired areas and not just to produce trained manpower with no specific job requirements. Inculcation of work culture, hard work, sincerity and loyalty which are the hallmarks in today’s era when we are chasing the global arena. Rapid changes on the knowledge landscape are happening around the universe. With new innovative changes happening and artificial intelligence taking over the reins; it is likely that many jobs would be taken over by machines in the near future. But at the same time the need for well-trained multi skilled personnel particularly involving mathematics, computer science and data science, in addition to abilities to handle social sciences, humanities will be required. Heavy pollution resulting in climate change and depleting natural resources will divert attention to conservation of energy, water, food and with focus on
sanitation; will generate requirements for skilled manpower trained particularly in biology, chemistry, physics, agriculture, climate science, and social sciences. The growing emergence of epidemics and pandemics will demand collaborative research in disease management, development of vaccines and the resultant management of social issues would create requirements of multidisciplinary skilled and trained manpower. This New Education Policy will replace the 34 year old National Policy on Education and is expected to bring in transformational reforms in school and higher education systems in the country. The committee formed under the Chairmanship of Late Shri T.S.R. Subramanian, former Cabinet Secretary, had submitted the report to the Government which was deliberated right from the village level onwards. Later, another committee was formed under eminent scientist Dr. K. Kasturirangan. They submitted their report on 31st May 2019. These reports were uploaded on Government websites for suggestions and comments of the stakeholders as well as the public. The NEP has been formulated after completing six years of consultative process for an inclusive, participatory, and holistic approach. The new policy aims for allinclusiveness of education from preschool to secondary level with 100% Gross Enrolment Ratio in school education by 2030 and to increase the Gross Enrolment Ratio in higher education including vocational education from 26% to 50% by 2035. At least 3.5 crore new seats will be added to higher education institutions. As per the new policy, there will be 12 years of schooling with three years of pre-schooling. This policy lays emphasis on foundational literacy and numeracy. There will be no rigid separation between academic streams, extra-curricular, vocational streams in schools. More stress will be on practical training and from class six internships will be compulsory in vocational education. It is suggested that the teaching up to at least Grade five will be in mother tongue or regional language and that no language will be imposed on any student. The new policy has several new Continued on page 61
The author is an industrialist and Chairman of the MSME Council of ASSOCHAM. He was president of Goa Chamber of Commerce & Industry. Email: rsaawni@gmail.com november 2020 | Business Goa industry Dossier | 59
bon Appétit
@businessgoa
Petisco
A Fine Fusion Statement
Pranav Dhuri’s latest venture is a combination of scrumptious food, cheeky cocktails and the perfect dine out
Assorted Mushroom
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By Sybil rodrigues
ituated bang opposite the Municipal Garden in Panjim, Pranav Dhuri’s, gastrobar, ‘Petisco’ boasts of a menu that marries local Goan ingredients and Mediterranean flavours, and gives one an exotic experience. The interiors are elegant as well as cozy, in staggered patterns of green, wood and gold which favours a contemporary rustic theme. Guests can choose to sit upstairs and the lighting along with soft music playing in the background makes for a perfect ambience. ‘Petisco’ is to the Portuguese what ‘tapas’ is to the Spanish. Their menu is an amalgamation of Mediterranean flavours that feature small and large plates, cheekily crafted cocktails and a selection of beers. Their food philosophy involves applying modern cooking techniques to local Goan produce. Their flavours are influenced from along the Mediterranean coast and the Spanish colonies with a hint of modernity. The simple menu has the famous rooster of Barcelos, which is a legendary symbol in Portugal and appears all over Goa. While the menu has a wide range of cocktails, mocktails, imported and domestic wines, as well as beer, Pranav, the ever gracious host, recommends two fancy sounding cocktails. The ‘Ginger Cosmo’, which is Vodka based cocktail sweetened with cranberry and balanced with a ginger spice was a smooth and mellow drink. The ‘Jungle Bird’ is a sweet and slightly bitter concoction flavoured with dark rum. Both the drinks lived up to their names and are a real treat to cocktail lovers. When it comes to starters, Petisco has a wide selection of small plates. With
Potato Rosti
a mix of vegetarian and non-vegetarian plates, one is spoilt for choice. Vegetarians can pick from dishes like ‘Cold Barley & Apple Salad’, ‘Assorted Mushroom’, and ‘Marinated Tomatoes and Buffalo Mozarella Salad’. Non Vegetarians have varied options of ‘Chicken and Cheddar Croquettes’, ‘Prawn a La Plancha’, ‘Chimichurri Chicken’, are some of the starters to name. The Assorted Mushrooms are a great option for the vegetarians. Served with marinated brie and croutes it’s a real palate pleaser. The Pan Fried Mackerel comes accompanied with Roasted Baby Potatoes; Triphal infused Beurre Blanc and a shaved fennel salad. The Pan Fried Mackerel went beautifully with the beurre blanc and was totally a melt in the mouth culinary delight. Fish lovers will relish this starter
60 | Business Goa industry Dossier | november 2020
Pranav Dhuri
Roast Chicken
and declare this a winner amongst appetisers. The main course menu offers larger plates such as ‘Potato Rosti’, ‘Herb & Nut crusted Polenta’, ‘Roast Chicken’ ‘Crispy Potato Sage Gnocchi’, to name a few. The Potato Rosti is paired along with a corn jalapeno and cheddar puree, fennel and a smoky chipotle salsa. The Potato Rosti is crisp while the smoky chipotle salsa served with it, is full of flavour and colour. The Roast Chicken plate has two large pieces roasted to perfection and is served with lyonnaise potato and curried jus, and a side serving of fried okra. The chicken is well cooked and the accompaniments make for a perfect culinary threesome. Both the main courses are fantastically plated and are a delight to both, vegetarians and nonvegetarians. Apart from the small and large plates, ‘Petisco’, offers a limited dessert menu, consisting of one cocktail based dessert. The Yogurt Panna Cotta is served on a bed of mint and olive oil marinated orange, nut crumble and has a delicate orange tuile as a topper. The Banana Tart is a buttery soft tart, served with a Caramel and rum sauce, and Vanilla scented ice cream. The cocktail based dessert aptly named as the Top Deck has Baileys, coconut rum, cream and chocolate - all put together to make a sinfully delicious palate pleaser. While the Yogurt Panna Cotta was the customary silky, smooth panna cotta, it was well balanced with the orange sauce and nut crumble while the orange tuile was delicate and just melted on one’s tongue. The ultimate winner was the Banana Tart. Paired perfectly with the caramel
@business-goa Continued from page 59
and rum sauce, the buttery, flaky tart topped with sliced bananas and the ice cream, hits all the right spots and makes it a must-try for their guests here. Everything about ‘Petisco’ is pleasing for gastronomic lovers and a treat for food photographers. Be it the small plates, the large plates, the varied cocktails and liquors, along with a limited but delightful dessert menu, it will definitely gratify people looking for a delightful culinary experience along with a beautiful ambience. Every dish is nicely plated and enough to satisfy the most voracious foodie. Pranav is the perfect host and everything suggested by him is a real winner. He visits every table to get to know his guests and the staff is super helpful and courteous. ‘Petisco’ though a new kid on
Jungle Bird
‘Petisco’ is to the Portuguese what ‘tapas’ is to the Spanish. the block, will definitely be on top of the charts and a must visit place when in Panjim
concepts incorporated in it to make it suitable for promoting learning amongst the students. Progress of the students will be tracked by a round-the-year-performance. The new assessment reforms with Holistic Progress Card (360 degree) will be introduced for collating the learning outcomes. The Higher Education curriculum will provide the students flexibility of subjects to enable them to choose subjects of their liking and interest. There shall also be provision for exit and entry at various levels with relevant certification and in order to facilitate the transfer of credits, the Academic Bank of Credits will be established. This long awaited New Education Policy has gone through various stages of deliberation and has been drafted taking views of all
the segments of society, as well as diverse opinions that came up during the process. This policy is envisaged to be student friendly and to make learning a pleasure. There is a stress on vocational education with practical training in order to prepare the students with a career and rewarding future. It is expected to arrest the dropout rate significantly and create skilled manpower for the future. It is also expected to motivate academically oriented students to be innovative and take up research projects. The present herd mentality admission pattern does not yield positive results but only creates a pool of educated unemployed. Hoping that this policy will help placate employment opportunities in the country and will radically transform our educational ecosystem at par with global standards
november 2020 | Business Goa industry Dossier | 61
NewsMakers Rajeev Bora appointed CEO of Chowgule & Company’s mining division
Chowgule and Company Pvt Ltd has appointed Rajeev Bora as CEO of its mining division. Rajeev will be responsible for leading the Group’s renewed focus on mining and creating a large national footprint for the business. The company had recently placed the winning bid for commercial mining of coal from Sahapur (East) mine in Madhya Pradesh. Rajeev has over 22 years of experience in mining in India, Zambia, and Armenia. He started his career with Vedanta Resources in 1998. Prior to joining Chowgule, Rajeev served as Vice President of Mining at Hindustan Zinc Limited (HZL), where, as part of the company’s senior leadership team, he led the company’s exploration work and centralized mine design function. In an earlier role at HZL, Rajeev headed the company’s largest mining complex near Udaipur
Preeti Jagdev from NIT Goa among ‘Top 25 Women Scientists’ in optics
Preeti Jagdev, a research scholar at National Institute of Technology (NIT) Goa, has been listed among 25 renowned women scientists in optics across the globe for 2021 by the International Society for Optics and Photonics (SPIE), USA. She is the only Indian to be featured in the list this year. Preeti is a research scholar at NIT Goa’s Department of Electronics and Communication Engineering, and is currently working in the area of human health monitoring using infra-red thermography and artificial intelligence. She is working under Dr Lalat Indu Giri for her post-doctoral research and has presented her work at different conferences across the world, including USA, Japan and Brazil. Last year, she was selected in Brazil, out of 50 research scholars from across the world, to present her work. Besides her research work, Preeti has also been enlisted by SPIE because of the outreach activities that she is involved with, as Vice-President of the SPIE student chapter at NIT-Goa
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Mahesh Pai achieves Top of the Table (TOT)
Mahesh Pai has completed the business criteria of ‘Top of the Table’ (TOT), as specified by Million Dollar Round Table (MDRT), USA, the premier global association of finance professionals. Mahesh Pai has successfully reached this group by putting in a lot of hard work and dedication to reach this position in the midst of a global pandemic and economic crisis. As a member of this esteemed group, he gets access to all international trainings, networking, meetings, and development programs. This provides an opportunity for Mahesh to gain insights into all aspects of expanding the business leading to bigger milestones. This recognition is regarded as the standard of excellence in the financial services industry. The challenging business conditions that financial professionals have faced in 2020 is enormous but Mahesh has persevered his way through these tough times
Damodar Naik appointed Chairman of Ravindra Bhavan Margao
BJP leader Damodar Naik has been appointed chairman of Ravindra Bhavan, Margao (RBM). An order to this effect was issued by Directorate to Art and Culture. Naik, former MLA from Fatorda, said that he would discuss the restarting of activities of RBM with the executive committee. He also said that Ravindra Bhavan has to be a self-sufficient and a profitable institution by itself and that he will sit with the executive committee and general board members before finally deciding what and how to go about restarting the activities. Naik also said that cultural activities would restart gradually, after considering all the protocols in light of the ongoing pandemic
Dr Priyanka Raikar receives L&T Award
Dr. Priyanka Raikar, founder of Miracle Clinics in Goa has recently received an award for her ‘Outstanding Work in the field of Health Care for Children with Special Needs and Learning Disabilities’. The award was given by L&T Veteran’s Senior Citizen Group. Larsen & Toubro Limited Company is an Engineering Giant having its major share in infrastructure development in India and abroad. Dr Priyanka was awarded for her unique and dynamic work with regards to newborns with developmental delays to 18 years with mild difficulties to severe disabilities. She has received various international certifications for treating children with autism, various genetic syndromes, learning disabilities and dyslexia. She has two multidisciplinary pediatric neuro therapy clinics in Goa. Both these clinics have various faculties including occupational therapist, sensory integration specialist, physiotherapist, speech therapist, child psychologist, behavioral therapist, child nutritionist and a special educator 62 | Business Goa industry Dossier | november 2020
137 1. The Bhopal Gas Tragedy of December 1984 happened due to the escape of hazardous methyl isocyanate gas from which company’s plant? 2. In 2006, who took over from Steven Reinemund to become the fifth CEO in PepsiCo’s 44-year history? 3. Who is known as the ‘Father of the White Revolution’ in India? 4. After relinquishing executive powers in 1996, who was the non-executive chairman of ICICI Bank till 2009? 5. How do we know the company that was incorporated in 1945 in Amalner, Maharashtra as Western India Palm Refined Oil Limited? 6. What is sold in Germany by the Anglo-Dutch MNC Reckitt Benckiser under the brand name Sagrotan? 7. Which 2011 startup’s founders are Sahil Barua, Mohit Tandon, Bhavesh Manglani, Suraj Saharan, and Kapil Bharati? 8. Which retail company’s mail order catalogue is known as ‘The Blue Book’? 9. Identify this business leader Answers to BG Quiz 136: 1.Google 2. laissez faire 3. Huffington Post 4. Bear 5.Dutch East India Company 6.4Ps of Marketing 7.Arthur Andersen 8.Mumbai Samachar 9.Kunal Shah Email your answers to businessgoa.media@gmail.com First all correct entry will get 1 year’s subscription to Business Goa
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