Business Enquirer Magazine | Issue 124 | April 2024

THE ULTIMATE COLLABORATION BE MEDIA, NIKE TRAINING CLUB, LUMI THERAPY, AND HUEL

SIERRA GORDA SUSTAINABILITY

DRIVES INNOVATION AND EFFICIENCY

EMBRACING CHANGE TO ADD VALUE TO CUSTOMERS

YORKSHIRE BUILDING SOCIETY’S TRANSFORMATION DIRECTOR, BEN SAMPSON

MEDIA

Jamie Waite

Group CEO, Be Media jamie.waite@busenq.com

Jason Westgate Chief Commercial Officer jason.westgate@busenq.com

Bryonie Knowles Project Director b.knowles@busenq.com

Lisa Maxwell Project Director lisa.maxwell@busenq.com

Gary Smith

Senior Project Director gary.smith@busenq.com

Jess Collins

Project Director jess.collins@busenq.com

Reece Plane Project Director reece.plane@busenq.com

Kelly Darling Project Director kelly.darling@busenq.com

Izzy Hardy Project Director izzy.hardy@busenq.com

Adel Mhiri Project Director adel.m@busenq.com

Paris Cressy

Branding & Marketing Executive paris.cressy@busenq.com

FINANCE

Claire Dunn Global Credit Controller claire.dunn@busenq.com

Bethany Waite Credit Controller bethany.waite@busenq.com

Tanya Rudd Head of Finance tanya.rudd@busenq.com

Kim Pearson Global Head of Accounts kim.pearson@busenq.com

DATA ANALYSIS

Kumar Nil-Khan Senior Data Strategy kumar.nilkhan@busenq.com

Simon Ferrening Production Manager Commercial Performance Analysis

SOCIAL MEDIA TEAM

Anita Terrell Social Media Manager anita.terrell@busenq.com

Lee Dixon Social Media Manager lee.dixon@busenq.com

HR

Susan Tumelty HR Partnered Company info@hrdept.co.uk

LEGAL

Chloe Bird Birketts LLP Norwich

Laura Watling Editor in Chief laura.watling@busenq.com EDITORIAL

Carol Gibson Lead Editor carol.gibson@busenq.com

Rebecca Matthews Senior Journalist rebecca.matthews@busenq.com

PRODUCTION

Roisin Reynolds Head of Production roisin.reynolds@busenq.com

Cheraleigh Van Zanten Production Manager cheraleigh.vanzanten@busenq.com

Jamie Bolton Head of Design jamie.bolton@busenq.com

Shah Abbas Head of Video & Content Creation shah.abbas@busenq.com

Matt Hardwick Online Website Manager matt.hardwick@busenq.com

DESIGN WEBSITE PHOTOGRAPHY

Didie Nturo Lead Photographer didie.nturo@busenq.com

A WORD FROM OUR TEAM

Welcome to the April 2024 edition of Business Enquirer - Issue 124.

In this issue, we are thrilled to feature Yorkshire Building Society on our front cover, showcasing their innovative approach and significant impact in the financial sector. Dive into their journey as they redefine banking with a focus on customer-centric solutions and community engagement.

In our lifestyle section, we invite you to discover the latest enhancements at IHG Crowne Plaza Milan, offering a glimpse into luxury and comfort redefined. From redesigned spaces to enhanced amenities, explore how this iconic hotel continues to elevate the guest experience.

Additionally, we’re excited to announce a special collaboration between the BE Media team and powerhouse brands Nike Training Club App, Huel, and Lumi Therapy. We came together to host a dynamic fitness and health event aimed at inspiring and empowering individuals to embrace a holistic approach to wellness.

These stories represent just a fraction of the captivating narratives within this edition. Each article explores the vision, innovation, and dedication driving these businesses forward, leaving an enduring mark on their industries.

We hope you find these stories as inspiring and enlightening as we have in bringing them to you.

If you have a business story you wish to share in 2024, please contact our Head of Production via production@busenq.com

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The editor and publishers do not guarantee the accuracy of statements made by contributers or advertisers, or accept responsibilty for any statement they express in this publication. The opinion of the contributors may not necessarily be the opinion of the editor or publishers. All content including the presentation therof in this magazine is the property of BE Media and protected by internation al copyright laws. You may not copy, reproduce, distribute, transmit, modify, create derivitave works, or in any other way exploit any part of copyrighted material without prior written permission from BE Media ©BE Media

Laura Watling Editor in Chief

Jamie Bolton Head of Design

A NEW ERA FOR TOTTENHAM: THE CONSTRUCTION OF TOTTENHAM HOTSPUR STADIUM NEWS 014

IBM’S AI ODYSSEY: NAVIGATING THE FUTURE WITH INTELLIGENT INNOVATION NEWS 018

MICROSOFT’S DE&I JOURNEY: LEADING THE WAY INTO A DIVERSE FUTURE NEWS 022

030 THIS MONTH’S

CHIEF INFORMATION OFFICERS

INTERNATIONAL HOTEL GROUP BUSINESS PARTNER UPDATES 008

IHG HOTELS & RESORTS PARTNERS WITH HAINAN AIRLINES TO CREATE UNIQUE GROUND-TO-AIR TRAVEL EXPERIENCES

PARIS SAINT-GERMAIN

PARIS SAINT-GERMAIN OPENS ITS NEW FLAGSHIP STORE IN SEOUL

REVOLUTIONIZING BANKING: REVOLUT’S DIGITAL-FIRST STRATEGY NEWS 026

IMAS FINANCE: PIONEERING FINANCIAL INCLUSION IN SOUTH AFRICA IMAS FINANCE 042

050

SUSTAINABILITY DRIVES INNOVATION AND EFFICIENCY AT CHILEAN MINE SIERRA GORDA

EXPANSION TO SEE DRC COPPER COMPLEX BECOME THIRD LARGEST IN THE WORLD KAMOA COPPER 060

YORKSHIRE

BUILDING SOCIETY’S TRANSFORMATION DIRECTOR, BEN SAMPSON

LIFESTYLE

BE MEDIA, NIKE TRAINING CLUB, LUMI THERAPY, AND HUEL

ILLUMINATING NO BS WELLNESS

IHG’S MILAN’S LATEST UPGRADE 072

IHG HOTELS & RESORTS

PARTNERS WITH HAINAN AIRLINES TO CREATE UNIQUE GROUND-TO-AIR TRAVEL EXPERIENCES

IHG Hotels & Resorts (IHG) proudly announces a dynamic partnership with Hainan Airlines that offers a richly integrated travel experience across both air and land. The partnership brings to life the ‘IHG Explorer’, a branded aircraft featuring bespoke business class dining options, amplified member benefits and a creative co-branded safety video. IHG is one of the first international hotel companies to enter the Chinese market and it remains committed to an ‘in China, for China’ business approach, prioritising the development of the Chinese market with a focus on providing a localised ‘True Hospitality for Good’, building hotel brands beloved by guests, and delivering outstanding returns for owners and shareholders. Together, IHG and Hainan Airlines are reimagining travel by incorporating diverse cultural elements into guests’ journeys, while driving the development of tourism through personalised experiences.

This collaboration will see integrated offerings from both companies, including a branded aircraft, in-flight experiences, and membership benefits

The two-year collaboration between IHG and Hainan Airlines was announced at a special event with Jerome Qiu, Chief Operating Officer, IHG Greater China; Florence Hu, Chief Marketing Officer, IHG Greater China; Fenny Chen, Head of Loyalty & Partnerships, IHG Greater China; Ding Yongzheng, Chairman of HNA Aviation Group Co.,Ltd and Hainan Airlines Holding Co. Ltd.; Gao Jian, Chairman of Labor Union, Hainan Airlines Holding Co. Ltd and Li Dianchun, Vice-President of Marketing, Hainan Airlines Holding Co. Ltd. and Liu Jun, Vice-President of Hainan Airlines Holding Co. Ltd. Bringing together the strengths and resources of both companies, the partnership aims to create exceptional ‘in-flight travel experiences’ while enriching travel for those venturing between Hainan Free Trade Port and other major cities.

Redefining Air Travel with Surprises and Innovation

The partnership has seen the debut of the ‘IHG Explorer’ aircraft, which represents the ongoing commitment of both companies to deliver delightful

travel experiences that are full of surprises for passengers. The fuselage of the ‘IHG Explorer’ is painted with IHG’s iconic deep blue colour, marking the first time that Hainan Airlines has launched a fully themed aircraft with a hotel group. The cabin’s overhead luggage compartment is decked with custom decals visible throughout whilst the business class section is adorned with tailored lumbar pillows co-created by the HUALUXE brand and Chinese artist Chen Jiu – immersing travellers in charming Chinese aesthetics as they enjoy the comfort of 180-degree reclining seats.

Before take-off, passengers will watch a creative co-branded safety video that blends IHG’s extensive and varied brand

portfolio into essential flight safety instructions. The video highlights a myriad of captivating destinations of the group in China, heightening guests’ excitement for an exceptional journey.

Enjoy the Flavour of the Seasons InFlight

Amidst a thriving culinary tourism market, guests are increasingly drawn to unique dining experiences and cultural immersions. With its deep understanding of traditional Chinese culture and innovative culinary concepts, IHG is introducing food from its sophisticated Chinese restaurant brand, Cai Feng Lou, aboard business class dining services. Through a seasonally inspired array of

Partnerships,

Greater China; Florence Hu, Chief Marketing Officer, IHG Greater China; Jerome Qiu, Chief Operating Officer, IHG Greater China; Ding Yongzheng, Chairman of HNA Aviation Group Co.,Ltd and Hainan Airlines Holding Co. Ltd.; Gao Jian, Chairman of Labor Union, Hainan Airlines Holding Co. Ltd; Li Dianchun, Vice-President of Marketing, Hainan Airlines Holding Co. Ltd.

From Left to the right: Fenny Chen, Head of Loyalty &

IHG

PARTNER UPDATES

exquisite Chinese cuisine, the menu paints a vibrant picture of regional delicacies. The inaugural seasonal menu, ‘Cloud Banquet: Springtime Island Delights’, seamlessly blends classic Cantonese dishes with the local flavours of Hainan, capturing the richness of Chinese culinary heritage. Additionally, HUALUXE Hotels & Resorts has collaborated with Hainan Airlines to offer a co-branded signature tea, ‘HUALUXE Cloud Aroma’, elevating the airborne experience with a touch of the ‘Chinese aesthetics lifestyle’.

A Shared Journey of Seamless Hospitality

IHG and Hainan Airlines will gradually introduce more diverse member benefits during the second quarter of this year, offering IHG One Rewards and Fortune Wings Club members a range of exciting experiences – providing rich member benefits from ground to sky.

Jerome Qiu, Chief Operating Officer, IHG Greater China, said, “Throughout our 49-year presence in Greater China, IHG has consistently prioritised guests’ diverse needs, collaborating with likeminded partners to meet guest demands nationwide, whilst our IHG One Rewards is continually focused on maximising member benefits. Partnering with Hainan Airlines extends this commitment to the air, providing both groups’ members with more immersive travel experiences. From the moment they step onto the plane, guests will be able to enjoy the sense of ‘True Hospitality for Good’ which we aim to convey every day.”

IHG - HOTEL PARTNER

Gao Jian, Chairman of Labor Union, Hainan Airlines Holding Co. Ltd, said: “Over the past two years, guided by Liaoning Fangda Group, New Hainan Airlines has steadfastly intensified its focus on aviation safety, refining its aviation core business to excellence, and aspiring to become a world-class comprehensive aviation service operator with an unwavering commitment to safety, service, and profitability. Demonstrating consistent improvement across all dimensions of safety, service, and efficiency, New Hainan Airlines embodies a revitalized spirit, perspective, and image.

With IHG, a global leader in hospitality, as our collaborator, we will harness our individual strengths in aviation and hospitality to offer customers even more convenient and premium travel services. Together, we will spearhead deep integration between the aviation and tourism sectors, setting a pioneering example for cross-industry collaboration.”

IHG’s extensive portfolio includes 19 hotel brands, with more than 6,300 open hotels in over 100 countries and regions worldwide. The group consistently keeps abreast of guests’ needs and stays sharp in the ever-evolving travel market. As one of the world’s largest hotel loyalty programmes, IHG One Rewards boasts over 130 million members and offers a comprehensive range of rewards including accommodations, entertainment, travel, and shopping.

Through its partnership with Hainan Airlines, IHG is introducing an entirely fresh travel experience that highlights the group’s localisation strategy and dedication to the Chinese market. In the future, IHG will continue to leverage its diverse range of brands, products, and services to surprise travellers with even more exhilarating moments, ensuring that every journey is an exciting adventure.

PARIS SAINT-GERMAIN OPENS ITS NEW FLAGSHIP STORE IN SEOUL

Paris Saint-Germain inaugurates a new iconic boutique in Seoul, following the opening of its first outlet in the country in 2019. Propelled by its surging popularity in South Korea, the club strengthens its ties with an increasingly large fan community by offering them unique experiences.

A new store and an exclusive local collaboration with Soundshop Balansa

The Paris Saint-Germain’s new flagship store spans three levels, including a café space where visitors can dine while exploring exclusive collections and items showcasing the club in pure, culturally inspired South Korean-themed spaces. Tshirts, bandanas, keychains, pins, caps, and beanies from the collaboration with the South Korean brand Soundshop Balansa will be exclusively available, and in limited edition, at Paris Saint-Germain stores in the country. The three-level boutique is located in the Apgujeong district at 12 Seolleung-ro 157-gil, Gangnam-gu, Seoul. The top floor of the building houses a VIP space.

A private inauguration event for local influencers will take place on March 8th, providing a unique moment between the club and several personalities, including one of the most iconic legends of the club, Jay-Jay Okocha.

Jay-Jay Okocha, Paris Saint-Germain legend and former player: “It’s a pleasure to be in Seoul with Paris Saint Germain to meet and experience great moments with Korean fans. The club continues to grow in the hearts of international fans, and the

The legend Jay-Jay Okocha accompanies the club to Seoul to meet Korean fans.

inauguration of this new store will further ignite the passion for PSG in Korea.”

A dedicated pop-up store for exclusive collections will open its doors on March 9th at the Starfield Hanam shopping center, located at 750 Misa-daero, Hanamsi, Gyeonggi-do in Seoul.

Subsequently, on March 10th, the brandnew Paris Saint-Germain store in the Apgujeo neighborhood will officially open to the public and host the broadcast of the match between Paris Saint-Germain and Reims. On this occasion, the club will pay tribute to its Korean community by offering a special Korean-language jersey with a floral motif. This exclusive jersey will be available for purchase on store.psg.fr and in Paris Saint-Germain stores starting from March 8, 2024.

The growing enthusiasm among Korean supporters for Paris Saint-Germain

The opening of these spaces, including a large-scale store, responds to the increasing enthusiasm of South Korean supporters for Paris Saint-Germain. With the arrival of Kang-In Lee, Paris SaintGermain has witnessed a rising interest from fans in South Korea, positioning the club as the 2nd most followed football club in the country with over 24,000 subscribers on X. After France, South Korea is the second-highest country following Paris Saint-Germain’s activities on

PARIS SAINT-GERMAIN -

YouTube this season. This momentum is also reflected in the increasing attendance at Parc des Princes: a +20% increase in South Korean fans during the first team matches and a +300% rise in visits to the Stadium Tour.

Sébastien Wasels, Managing Director of Paris Saint-Germain Asia-Pacific says: “Paris Saint-Germain is generating exponential enthusiasm in South Korea. The club has quickly established very strong connections with its supporters there. South Korea represents a strategic market for Paris Saint-Germain, and the opening of this new boutique is a crucial step to continue growing the club in Asia and beyond.”

en.news.psg.fr

A NEW ERA FOR TOTTENHAM: THE CONSTRUCTION OF TOTTENHAM HOTSPUR STADIUM

In the heart of North London, a marvel of modern engineering and architectural design has risen, heralding a new era for Tottenham Hotspur and its surrounding community. The Tottenham Hotspur Stadium, with its cutting-edge features and state-ofthe-art facilities, is not just a football ground; it's a beacon of regeneration and hope for the local area. This article delves into the journey of building this iconic structure, featuring insights from the construction team, contractors, and the club's leadership on the design, construction process, and the ongoing benefits to the local community.

Visionary Design Meets Engineering Excellence

"The ambition was to create one of the best stadiums in the world, not just for football, but as a landmark for London," said Daniel Levy, Chairman of Tottenham Hotspur. From its inception, the stadium was envisioned to set new standards for fan experience, community engagement, and environmental sustainability.

Designed by the renowned architectural firm Populous, the stadium's innovative features include the world's first dividing, retractable football pitch, which reveals a synthetic surface underneath for NFL games and other events. "Our goal was to merge functionality with aesthetic appeal, creating a versatile venue that reflects Tottenham's heritage and ambition," explained Christopher Lee, Managing Director of Populous.

Overcoming Challenges: The Construction Saga

The construction of the Tottenham Hotspur Stadium was a monumental task, marked by intricate challenges and groundbreaking solutions. Mace, the construction contractor responsible for bringing the vision to life, embarked on this project with a commitment to excellence and innovation.

"The logistical and engineering challenges were immense, from the sliding pitch to integrating the historic Warmington House into the stadium design," shared Gareth Lewis, CEO for

Construction at Mace. Despite these obstacles, the team's dedication and the use of advanced building techniques ensured the project's success.

One of the key challenges was constructing the stadium without disrupting the daily life of the local community. "We worked closely with the residents and the council to minimize our impact on the area, implementing noise and traffic management plans that respected the community's needs," Lewis added.

A Catalyst for Community Regeneration

Beyond the excitement of match days, the Tottenham Hotspur Stadium has been a catalyst for the regeneration of North London. The development has sparked significant investment in the area, leading to new housing, schools, and public spaces.

"Our vision extended beyond the stadium. We wanted to create a development that serves the community, providing jobs, education, and opportunities," Levy emphasized. The project has indeed delivered on this vision, with the club's foundation running numerous programs focused on education, employment, and health and well-being for the local residents.

The stadium has also become a hub for local businesses, drawing visitors from around the world and boosting the local economy. "The impact on our business has been phenomenal. Match days bring a buzz to the area that we've never seen before," shared a local business owner.

Sustainable Innovation: A Green Stadium

Environmental sustainability was a core principle in the stadium's design and construction. "We aimed to set a benchmark for green building practices in large-scale developments," said Lee from Populous. The stadium boasts

NEWS - SPORT

features such as rainwater recycling, energy-efficient lighting, and extensive green spaces, earning it acclaim for its environmental considerations.

Moreover, the stadium's construction utilized recycled materials, and efforts were made to preserve and enhance local biodiversity. "Integrating sustainable practices was a challenge, but it was a priority for us and the club," added Lewis from Mace.

The Future: Spurs' Home Grows with the Community

The Tottenham Hotspur Stadium is poised for further development, with plans to expand its role as a multi-purpose venue. "This is just the beginning. We're exploring ways to host more events and activities that can benefit the community and the club," Levy revealed. From concerts and conferences to community events, the stadium is set to become a year-round destination.

Furthermore, the club is committed to continuing its work in the community, building on the positive changes the stadium has already brought about. "We see ourselves as part of the fabric of North London, and we're dedicated to contributing to its growth and well-being," Levy stated.

A Legacy in the Making

The construction of the Tottenham Hotspur Stadium is a story of ambition, innovation, and community. It stands as a testament to what can be achieved when visionaries in architecture, engineering, and construction come together with a commitment to excellence and social responsibility.

"The stadium is more than just a building; it's a symbol of Tottenham Hotspur's future and its roots in the community," concluded Levy. As the stadium continues to evolve, it will undoubtedly leave a lasting legacy on the landscape of North London and the world of football.

IBM'S AI ODYSSEY: NAVIGATING THE FUTURE WITH INTELLIGENT INNOVATION

In the rapidly evolving landscape of artificial intelligence (AI), IBM stands as a vanguard of innovation and ethical responsibility. With a storied history of technological breakthroughs, IBM's AI strategy is a testament to the company's commitment to shaping a future where technology amplifies human potential and operates within the highest standards of trust and transparency. This deep dive into IBM's AI strategy, enriched with insights from the company's thought leaders, reveals the company's current achievements and its ambitious vision for the next frontier in AI.

NEWS - AI

The Foundation of IBM's AI Strategy: Ethics and Trust

"Trust and transparency are the cornerstones of our approach to AI," states Arvind Krishna, CEO of IBM. Under his stewardship, IBM has emphasized the importance of developing AI that is explainable, fair, and secure. This ethical foundation informs every project and product, ensuring that IBM's AI technologies are not only advanced but also aligned with societal values and norms.

IBM's commitment to trustworthy AI is reflected in its AI Ethics Board, a body that oversees the ethical implementation of AI technologies across the company. This internal governance model ensures that every AI solution developed or deployed by IBM adheres to its Principles for Trust and Transparency, which emphasize accountability, value alignment, and explicability in AI systems.

Current Milestones: AI for Business and Society

IBM's current AI strategy revolves around Watson, its flagship AI platform, which has evolved from a question-answering computer to a comprehensive suite of enterprise AI solutions. Watson and other IBM AI technologies are transforming industries by enabling more efficient data analysis, automating complex processes, and facilitating decisionmaking with unprecedented accuracy.

"AI is not just a technology; it's a catalyst for reinventing business," explains Rob Thomas, Senior Vice President of Software and Data at IBM. Through Watson, IBM is empowering organizations across healthcare, finance, retail, and more, to leverage AI for driving innovation, enhancing customer experiences, and optimizing operations.

A notable example of IBM's AI in action is its application in healthcare, where AI technologies are being used to assist in the diagnosis and treatment of diseases, personalize patient care, and accelerate medical research. "Our mission is to make AI a tool that augments human intelligence and capabilities, particularly in critical areas like healthcare," Thomas notes.

The Future of AI at IBM: Innovation and Responsibility

Looking ahead, IBM is focused on advancing AI technologies that can tackle more complex challenges and deliver greater value to society. This includes breakthroughs in natural language processing (NLP), quantum computing, and automated machine learning, among others.

"We are at the cusp of a new era in AI, where our technologies will not only understand and reason but also interact with the world in more intuitive ways," says Dario Gil, Director of IBM Research. Gil's vision for the future of AI at IBM includes pioneering work in areas like quantum AI, which promises to unlock new capabilities by harnessing the principles of quantum mechanics for computation.

Moreover, IBM is dedicated to democratizing AI, making powerful AI tools and resources accessible to a wider range of users, from developers to business analysts. This commitment is exemplified by IBM's AI OpenScale, a platform that provides insights into AI model performance, fairness, and explainability, irrespective of where the AI models were created.

Bridging the AI Skills Gap: Education and Collaboration

A crucial component of IBM's AI strategy is addressing the skills gap in the workforce. As AI technologies become increasingly integral to businesses and society, there is a growing need for individuals who can develop, manage, and work alongside AI systems.

"To realize the full potential of AI, we must equip people with the skills to navigate this new landscape," Krishna emphasizes. IBM is actively working to bridge this gap through initiatives like P-TECH (Pathways in Technology Early College High School), a program that offers students from underserved backgrounds the opportunity to earn a high school diploma and an associate degree in STEM fields, including AI and data science.

Additionally, IBM collaborates with universities and educational institutions worldwide to develop curricula and learning opportunities focused on AI and emerging technologies. These efforts are aimed at preparing the next generation of workers to thrive in an AIdriven future.

IBM Q System One Quantum Computer at the Consumer E lectronic Show CES 2020

The Global Impact of IBM's AI: A Responsible Path Forward

As IBM continues to push the boundaries of what's possible with AI, the company remains steadfast in its commitment to ethical innovation. "Our responsibility as a leader in AI is not just to advance the technology but to ensure it is applied in ways that are ethical and beneficial to humanity," Krishna concludes.

This principle guides IBM's collaborations with governments, regulatory bodies, and other organizations to shape policies and frameworks that support the responsible development and use of AI. By advocating for standards that ensure fairness, accountability, and transparency in AI, IBM is helping to create a future where technology serves the greater good.

In the dynamic field of AI, IBM's strategy stands out for its balance of ambition and responsibility. Through pioneering technological advancements, championing ethical principles, and fostering global collaboration, IBM is not only navigating the future of AI but is also helping to define it. As the company continues its AI odyssey, its vision of technology as a force for good remains a guiding light, illuminating the path towards a more intelligent and inclusive world.

MICROSOFT’S DE&I JOURNEY:

LEADING THE WAY INTO A DIVERSE FUTURE

NEWS - DIVERSITY

In an era where diversity, equity, and inclusion (DE&I) have moved from mere buzzwords to pivotal strategies within the corporate world, Microsoft stands as a beacon of progress and commitment. With a multi-faceted approach to fostering an inclusive culture and a diverse workforce, the tech giant is not just paving the way for its future but also setting an industry-wide standard. This feature delves into the intricacies of Microsoft's DE&I strategy, illuminated by insights from the company's thought leaders, to unveil both the current landscape and the vision that promises to shape a more inclusive tech community.

Crafting an Inclusive Culture: The Present

"At Microsoft, we believe that diversity and inclusion are not just moral imperatives but are critical to our business success," says Satya Nadella, CEO of Microsoft. Nadella's leadership has been instrumental in integrating DE&I into every aspect of the company's operations, from hiring practices to product development and community engagement. This holistic

approach is evident in the company's annual Diversity & Inclusion Report, which transparently shares progress, challenges, and areas of improvement.

One of the cornerstones of Microsoft's strategy is its emphasis on creating an environment where every employee feels seen, heard, and valued. This is achieved through various initiatives, such as the allyship program, which encourages employees to support each other's growth and well-being, and the employee resource groups (ERGs), which offer spaces for individuals from diverse backgrounds to connect and share their experiences.

Breaking New Ground: Recruitment and Retention

Recruitment and retention strategies at Microsoft are also underpinned by its DE&I commitments. "We're actively working to dismantle the barriers that underrepresented groups face in the tech industry," notes LindsayRae McIntyre, Chief Diversity Officer at Microsoft. The company has revamped its hiring practices to prioritize diversity, including implementing unconscious bias training for hiring managers and developing partnerships with organizations that support underrepresented communities in tech.

Moreover, Microsoft's dedication to retention and career development for all employees is reflected in its growth mindset culture. This includes mentorship programs, career development resources, and leadership training aimed at empowering every individual to reach their full potential. "It's not just about bringing diverse talent into the company; it's about ensuring they have the support and opportunities to thrive," McIntyre adds.

Looking Ahead: The Future of DE&I at Microsoft

While Microsoft has made significant strides in fostering diversity and inclusion, the journey is far from over. The future of DE&I at Microsoft is focused on sustaining momentum and pushing the boundaries of what's possible. "Our vision for the future is a Microsoft where everyone, regardless of their background, can do their best work and make a difference," states Nadella.

To realize this vision, Microsoft is investing in innovative technologies and programs that aim to eliminate biases and promote equity at every level. This includes the development of AI and machine learning tools designed to enhance accessibility in the workplace and the expansion of global initiatives that support underrepresented communities in the tech sector.

Furthermore, Microsoft is committed to driving systemic change beyond its own walls. Through advocacy, policy work, and collaboration with other organizations, the company aims to tackle broader societal challenges related to diversity and inclusion. "We recognize the role we play in shaping a more inclusive world, and we're committed to leveraging our platform for positive change," says McIntyre.

NEWS - DIVERSITY

Pulling It All Together: The Impact of DE&I on Innovation

At the heart of Microsoft's DE&I strategy is the belief that diversity fuels innovation. By bringing together people with different perspectives, experiences, and ideas, the company is able to drive creativity and develop products that meet the needs of a diverse global audience. "Our diversity is our strength. It enables us to solve complex problems and create technology that empowers everyone on the planet," Nadella reflects.

This philosophy is not just theoretical; it's evidenced in the groundbreaking products and services that Microsoft continues to introduce, many of which are designed with accessibility and inclusivity at their core. From AI-powered tools that assist people with disabilities to programs that support digital literacy in underserved communities, Microsoft's commitment to DE&I is making technology more accessible and empowering for all.

The Path Forward

As Microsoft continues to navigate its DE&I journey, the path forward is marked by both opportunities and challenges. The tech industry, and the world at large, is constantly evolving, presenting new hurdles to inclusivity and equity. However, with its solid foundation, visionary leadership, and unwavering commitment, Microsoft is well-positioned to not only face these challenges but also to lead by example.

In the words of Nadella, "Diversity and inclusion are integral to the fabric of our company, and we will continue to invest in them with the same energy and passion we bring to our products."

As Microsoft looks to the future, its DE&I strategy remains a key pillar of its mission to empower every person and every organization on the planet

REVOLUTIONIZING BANKING: REVOLUT’S DIGITAL-FIRST STRATEGY

In the digital age, the banking industry has witnessed a seismic shift, moving away from traditional brick-andmortar institutions to embrace the digital revolution. At the forefront of this transformation is Revolut, a fintech powerhouse that has redefined banking for the digital generation. With its innovative app and customer-centric services, Revolut has not just adapted to the digital age; it has set new standards for the industry. This article explores Revolut's digital banking strategy, featuring insights from its thought leaders on current achievements and future ambitions.

The Genesis of Revolut: A Digital Banking Behemoth

Founded with the vision of building a financial super app, Revolut began as a solution to the high fees and hassles associated with global spending and currency exchange. "From the start, our mission was to tear down financial borders, making global spending and transfers free and easy," says Nik Storonsky, CEO and co-founder of Revolut. This mission quickly resonated with a global audience, propelling Revolut from a novel currency exchange service to a comprehensive digital banking platform.

A Customer-Centric Approach: Meeting the Needs of the Modern Consumer

At the heart of Revolut's strategy is a relentless focus on the customer. The company leverages cutting-edge technology to provide a seamless, intuitive banking experience. From instant spending notifications and budgeting tools to cryptocurrency exchange and stock trading, Revolut offers a range of services that cater to the diverse needs of its users.

"Our goal is to empower our customers, giving them control over their financial lives with a single app," explains Storonsky. This philosophy has led to the development of features like Savings Vaults, bill splitting, and Revolut Junior, which are designed to make financial management accessible and hassle-free.

Expanding Horizons: Beyond Banking

Revolut's ambition extends far beyond traditional banking services. The company aims to become a global financial super app, offering everything from insurance to travel bookings, all within one platform. "We're not just a bank; we're a lifestyle service," states Storonsky. This approach has seen Revolut venture into new territories, constantly adding features that anticipate and meet the evolving needs of its users.

One of the key strategies in achieving this goal is through strategic partnerships and integrations. By collaborating with a variety of service providers, Revolut can offer exclusive deals and services, enhancing customer value and satisfaction. "Partnerships are a cornerstone of our strategy to provide a holistic financial ecosystem for our users," adds the CEO.

Technological Innovation: The Engine of Revolut's Growth

Innovation is at the core of Revolut's DNA. The company invests heavily in technology to enhance its offerings and improve user experience. Machine learning algorithms for fraud detection, artificial intelligence for customer service, and advanced analytics for personalized financial insights are just a few examples of how Revolut uses technology to stay ahead of the curve.

"Our commitment to technology is what enables us to scale rapidly and maintain a competitive edge," says Storonsky. This commitment is evident in the company's agile development processes and rapid deployment of new features, ensuring that Revolut remains at the cutting edge of fintech innovation.

Navigating Regulatory Challenges: Building Trust and Transparency

As Revolut expands its services and global footprint, navigating the complex landscape of financial regulations becomes increasingly important. The company places a strong emphasis on compliance and transparency, working closely with regulators around the world to ensure that it meets the highest standards of financial conduct.

"Trust is fundamental to our relationship with customers. That's why we're proactive in our approach to compliance and regulation," emphasizes Storonsky. This approach not only ensures the security and privacy of user data but also builds confidence in Revolut's services, fostering a loyal customer base.

Photo by www.unsplash.com/@jennyueberberg

NEWS - BANKING

Looking to the Future: Revolut's Vision for Global Finance

Revolut's journey is far from complete. With ambitious plans for expansion, the company is continuously exploring new markets and opportunities. "Our vision is to create a truly global financial platform, where anyone, anywhere can access premium financial services," says Storonsky.

To achieve this, Revolut is focusing on further international expansion, enhancing its product offerings, and investing in new technologies. The company is also exploring opportunities in emerging financial technologies, such as blockchain and decentralized finance, to stay at the forefront of the fintech revolution.

The Path Forward: Challenges and Opportunities

Despite its rapid growth and success, Revolut faces challenges ahead. Regulatory hurdles, increasing competition, and the need to maintain a high level of customer service are just a few of the obstacles on the path forward. However, with a strong leadership team, a clear strategic vision, and a commitment to innovation, Revolut is well-positioned to overcome these challenges and continue its trajectory of growth.

In conclusion, Revolut's digital banking strategy represents a bold reimagining of financial services for the digital age. By prioritizing customer needs, embracing technological innovation, and maintaining a commitment to trust and transparency, Revolut is not just adapting to the future of finance; it is helping to shape it. As the company continues to expand its offerings and reach, it stands as a testament to the power of digital transformation in the banking industry, promising to make financial services more accessible, efficient, and userfriendly for people around the globe.

In the rapidly evolving landscape of technology, Chief Information Officers (CIOs) are the navigators steering organizations through digital transformations, cybersecurity challenges, and the ever-changing dynamics of IT infrastructure. The role of the CIO has transcended its traditional confines, merging strategic business insights with cutting-edge technological acumen to foster environments that not only thrive in the present but are also geared for future innovation. This article aims to spotlight ten of the most respected CIOs who have redefined the boundaries of what it means to lead in the digital era.

From orchestrating seamless transitions to remote work environments during the global pandemic to spearheading initiatives that leverage AI, blockchain, and cloud computing, these visionaries have not just responded to the demands of the times but have anticipated them, charting courses for their companies that are as bold as they are prudent.

TIMOTHY CAMPOS

Chief

DIANE

Vice

FLETCHER PREVIN

Chief

JO-ANN

Executive

EMBRACING CHANGE TO ADD VALUE TO CUSTOMERS

In 2018, GlobalData’s Retail Banking Survey highlighted the importance of Net Promoter Score (NPS) in supporting customer acquisition.

The research indicated that 44% of millennials chose their current mortgage provider due to a recommendation from friends and families. 37% took out their most recent loan for the same reason.

In addition, the survey identified three positive sentiments that promoters had in common: being easy to deal with, helpful staff, and trust.

Demonstrating its commitment to delivering a high standard of service to its customers, and achieving the above sentiments, is Yorkshire Building Society (YBS), which has recently increased its NPS to 61.

Whilst the member-owned building society has been in business for 150 years, it recognises that moving with the times is integral to adding value for all of its customers.

YORKSHIRE BUILDING SOCIETY

PROJECT DIRECTED BY: JAMIE WAITE

ARTICLE WRITTEN BY: LAURA WATLING

Transformation Director, Ben Sampson

Since January 2020, YBS has undergone significant change in order to offer a hybrid of services - retaining its physical presence whilst transforming its digital services.

Driven by its purpose of “Real Help with Real Life”, its transformation is underpinned by three central ambitions:

•Helping people to have a place to call home;

•Helping them towards greater financial wellbeing;

•Creating long-term value for our members.

Now, the building society has 227 branches across the country, as well as an ever advancing digital offering, both of which supported the opening of nearly 700,000 new savings accounts and gross lending of £9 billion in 2023.

Co-Creating Change

Steering YBS into the future is its Transformation Director, Ben Sampson.

With a rigorous approach to change and its execution, Ben considers himself a ‘servant leader’, creating an environment for his colleagues to thrive.

“YBS’ vision is to transform not just our services, but people too - be that our customers or our colleagues,” shared Ben, “I value diversity, inclusion, and equality. With a mixture of voices and experiences we are able to co-create change,”.

As a purpose-driven mutual, Ben believes that the building society attracts employees who truly care about customer experience, supporting the business in achieving above average NPS.

1 https://www.retailbankerinternational.com/ comment/first-direct-nationwide-net-promoterscores-uk/

2 https://www.mirror. co.uk/money/hundredsmore-bank-branchesshut-31612288#

3 https://www.statista. com/statistics/1269776/ worldwide-organizations-talent-shortage-skillstech/#:~:text=The%20 drop%20in%20skills%20 shortages,a%20skills%20 shortage%20in%20tech.

4 https://www.kornferry. com/insights/this-weekin-leadership/talentcrunch-future-of-work

YORKSHIRE BUILDING SOCIETY

“Our lateral thinking approach, underpinned by extensive customer research, has given us a clear understanding of customer needs across the demographics. This is what sets us apart from competitors, and helps us to form our transformation strategy,” explained Ben.

While over 1000 highstreet bank branches closed in 2022 and 20232, YBS has made a commitment to branches, retaining the building society’s heritage whilst modernising the processes in branch.

Meanwhile, it has made significant investments into its mobile experience, which in the last four years has resulted in an increase of 12% to up to 80% of customers opening accounts digitally.

“Undertaking robust customer research has enabled us to invest into the business in the right way. This has paid off as we’ve seen the balance sheet almost double to £61 billion, a savings growth of 200%, and the ability to meet niche customer needs” said Ben.

Conquering Challenges

Research by Statista shows that over 54% of global organisations asked are experiences a skills shortage3, it is believed that by 2030 a predicted talent shortage of 85 million could result in about $8.5 trillion in unrealised annual revenues4

“A shortage in tech talent is one of our biggest challenges at the moment, as we’re all fighting for the same pool of talent, as well as how do we attract, nurture and retain that talent” shared Ben.

Whilst Ben believes that YBS offers an exciting, national opportunity for prospective employees to work for a business that is purpose driven, the building society is also taking steps to bolster attraction through its purpose.

“We are offering apprenticeships into tech roles, which fulfils our value of social inclusion, whilst also helping to drive the business forward,” explained Ben, “the

new world of technology offers plenty of opportunities for businesses to lean into,” he continued.

Ben sees opportunity in the integration of AI, which he believes will help to create greater efficiencies in sentiment tracking, whilst also offering a more personalised service to customers.

“Ultimately, integration of new technology has to be at the benefit of our customers, and AI offers a really exciting opportunity in terms of customer experience. This won’t be at the detriment to our people though, as we still need amazing people to deliver to our members,” shared Ben.

From an employee perspective, Ben believes that the integration of technology such as AI could help with the tech talent shortage, by lowering barriers to entry and supporting employees in their roles.

“We need to ensure we get this integration correct from the start, to ensure we remain trustworthy to our customers,” Ben added.

Joyful Experiences

With Chief Executive Officer, Susan Allen OBE, joining YBS in March 2023, and other Chief Officers onboarding, Ben commented that the business is entering an interesting and exciting period.

“Our purpose hasn’t changed, but our ambition has grown,” he said.

Moving forward, YBS will continue to invest across its channels, continuing to modernise its infrastructure and data capabilities, underpinned by its internal ethos of creating “joyful experiences”.

“We want to build on the foundation that we have created in the last four years, with the energy and ambition that we have garnered during our transformation journey,” said Ben.

www.ybs.co.uk

Together, it’s Possible

Our services cover a wide range of capabilities to provide an end-to-end ecosystem for our customers, including:

• Product Development & Delivery Support

• Design & Strategy Support

• Engineering & Cloud

• Managed Services

• Transformational Leadership & Support

What makes us Burendo is the combination of the pragmatic that drives projects and the care and commitment that builds relationships. To us, it’s a balancing act between a focus on delivery and bringing to life the values that makes being Burendo a great experience for us all.

The values we stand behind:

• A pragmatic attitude to delivery

• Make great things happen

• People showing they care

• Share what we learn

We have a relentless attitude to Product Delivery and Engineering and currently work in challenging environments and complex work-streams with the brightest minds and agile thinkers around.

www.burendo.com

www.linkedin.com/company/burendo-consulting together@burendo.com

IMAS FINANCE: PIONEERING FINANCIAL INCLUSION IN SOUTH AFRICA

IMAS CORPORATE FINANCE (IMAS)

IMAS FINANCE

PROJECT

DIRECTED BY: GLEN NEWTON

In the quest for financial inclusivity, iMas Finance emerges as a beacon of hope, reshaping the landscape of banking in South Africa. Founded with a resolute commitment to democratise financial access, iMas Finance is dedicated to offering tailored financial solutions to underserved communities, bridging the gap between aspirations and opportunities. Drawing insights from its website, let’s delve deeper into the ethos, offerings, and impact of iMas Finance.

Empowering Communities through Financial Inclusion

iMas Finance is more than just a financial institution; it’s a catalyst for change. Through its innovative approach, iMas Finance ensures that banking services are not just accessible but also tailored to meet the unique needs of various demographics. Leveraging partnerships with local organisations and utilising advanced technology, iMas Finance establishes convenient banking points even in remote areas, enabling individuals to access financial services effortlessly.

Tailored Financial Solutions

A hallmark of iMas Finance is its commitment to understanding and addressing the diverse financial needs of its clientele. From personal loans to business financing and savings products, iMas Finance offers a comprehensive suite of financial solutions designed to empower individuals and businesses alike. Moreover, its flexible repayment options and competitive interest rates ensure that customers can achieve their financial goals without undue burden.

Technology-Driven Innovation

Technology lies at the core of iMas Finance’s operations, enabling it to reach a wider audience and enhance service delivery. Through its user-friendly mobile banking app and digital payment solutions, iMas Finance simplifies financial transactions, making banking more accessible and convenient. By embracing digitalization, iMas Finance not only streamlines its operations but also empowers customers with greater control over their finances.

Commitment to Transparency and Ethics

Transparency and ethics are nonnegotiable principles at iMas Finance. The company prioritises clear and honest communication with its customers, ensuring that they understand the terms and conditions of their financial products.

Furthermore, iMas Finance adheres to responsible lending practices, promoting financial literacy and empowering customers to make informed decisions. Its dedication to ethical conduct fosters trust and confidence among its clientele.

Sustainable Impact

Beyond its core business, iMas Finance is deeply committed to making a meaningful difference in society. Through its corporate social responsibility initiatives, the company addresses pressing social and environmental challenges, such as

IMAS CORPORATE FINANCE

education, healthcare, and environmental conservation. By investing in projects that promote social inclusion and environmental sustainability, iMas Finance aims to create a positive and lasting impact on the communities it serves.

Looking Ahead

As iMas Finance continues to expand its reach and impact, its vision for a more inclusive and equitable financial landscape remains unwavering. With a blend of innovation, integrity, and social responsibility, iMas Finance is poised

to lead the charge towards a brighter financial future for all South Africans. By breaking down barriers, fostering empowerment, and driving positive change, iMas Finance exemplifies the transformative power of finance in driving socioeconomic progress.

A Deeper Dive into iMas Finance’s Offerings

iMas Finance’s commitment to financial inclusion is reflected in its diverse range of products and services tailored to meet the needs of its customers. Let’s explore some of its key offerings:

1. Personal Loans:

iMas Finance offers personal loans designed to provide individuals with quick access to funds for various purposes, whether it’s covering unexpected expenses, financing education, or pursuing personal projects. With flexible repayment terms and competitive interest rates, these loans empower individuals to achieve their goals without compromising their financial well-being.

2. Business Financing:

Entrepreneurship is a driving force for economic growth, and iMas Finance recognizes the importance of supporting small and medium-sized enterprises (SMEs). Through its business financing solutions, iMas Finance provides entrepreneurs with the capital they need to start or expand their businesses. Whether it’s funding for equipment purchases, working capital, or expansion plans, iMas Finance partners with businesses to fuel their growth and success.

3. Savings Accounts:

Building a secure financial future starts with saving, and iMas Finance offers a range of savings accounts to help individuals reach their financial goals. Whether it’s saving for emergencies, retirement, or a major purchase, iMas Finance’s savings accounts provide customers with a safe and convenient way to grow their wealth over time. With competitive interest rates and flexible deposit options, these accounts empower individuals to take control of their financial futures.

IMAS CORPORATE FINANCE (IMAS)

4. Insurance Products:

Life is full of uncertainties, and iMas Finance understands the importance of protecting what matters most. That’s why the company offers a variety of insurance products to help individuals and families mitigate risks and safeguard their financial well-being. From life insurance to health insurance and property insurance, iMas Finance provides peace of mind by offering comprehensive coverage tailored to meet the diverse needs of its customers.

5. Financial Education:

Empowering customers with financial literacy is a cornerstone of iMas Finance’s approach to financial inclusion. Through workshops, seminars, and online resources, iMas Finance educates individuals about basic financial concepts, such as budgeting, saving, borrowing, and investing. By equipping customers with the knowledge and skills they need to

make informed financial decisions, iMas Finance empowers them to take control of their financial lives and achieve long-term prosperity.

In conclusion, iMas Finance stands at the forefront of the financial inclusion movement in South Africa, driven by its unwavering commitment to empowering individuals, businesses, and communities. Through its innovative solutions, transparent practices, and sustainable impact initiatives, iMas Finance is not just a financial institution but a catalyst for positive change. As it continues to expand its reach and impact, iMas Finance is poised to shape a brighter, more inclusive future for all South Africans, where

In a world of uncertainty We have your back.

Our

people view adversity as a challenge & the status quo as an invitation to innovate.

MINING SIERRA GORDA PAGE

050

KAMOA COPPER PAGE 060

SUSTAINABILITY DRIVES INNOVATION AND EFFICIENCY AT CHILEAN MINE

The

Polish-Australian owned Sierra

Gorda mine announced last year that it is now operating with 100% renewable energy.

SIERRA GORDA SCM

PROJECT DIRECTED BY: GARY SMITH

ARTICLE

WRITTEN BY: LAURA WATLING

The mine, located in Chile, operates on copper-molybdenum deposits, comprising both sulphide copper ore as well as oxide copper ore. On a daily basis 115,000 tons of ore is processed, producing 108,000 tons of copper annually. Starting production in 2014, the mine has planned life of 20 years.

The latest and most effective technological solutions are implemented in production processes, following the current trends in the mining industry.

One of the mine’s main objectives has been to minimise any potential impact on communities and the environment, and the implementation of its renewable production is part of the company’s sustainability objectives, representing the removal of around 1 million tonnes of CO2 emissions per year

Sierra Gorda operates with the use of seawater from the cooling systems of a power plant in the town of Mejillones. Instead of being recycled to the sea, the water is pumped to the mine through a 144 km pipeline.

The next steps for the mine will be to use100% renewable electrical energy in the operation.

Speaking of the mine’s achievements in implementing renewable energy, General Manager, Tomasz Piwowarczyk stated:

“Our company shows that it is possible to do green and efficient mining with a low grade like ours and develop production in a sustainable way. We are happy to share this great news that comes three years after starting our parcelled supply of green energy, and that today already has us with 100% energy from renewable sources. Thanks to this, the copper and molybdenum that we produce is greener, since it contains a smaller carbon footprint.” 1

Taking on the role of General Manager at Sierra Gorda in October 2023, his appointment signals a further step forward in innovative strategies for the mine.

With an average ore grade of less than 0.4% (compared to an industry average of 0.8%), and an unfavorable ballast-ore ratio. Sierra Gorda is continually incorporating new technologies to improve its management and enabling it to adjust to changing environmental conditions.

“We are constantly searching for technologies that lead us towards a safer, more sustainable and efficient operation,” said Tomasz.

Its use of 100% seawater throughout the production process without desalination results in the surface of the tailings deposit becoming naturally covered by a saline crust.

This “represents a great advantage, since when dry, this material hardens and

1 https://im-mining. com/2023/01/28/kghm-andsouth32s-sierra-gorda-coppermine-in-chile-operating-on-100renewable-energy/

therearenofinevolatileparticles.We carriedoutastudytoprojectitslong-term behaviourandstabilityandwereableto establishthatnoadditionalcoatingswill berequiredtocontrolpotentialemissions ofunconsolidatedmaterialattheendof theproject, offeringgreatercontrolofthe deposit,”continuedTomasz.

Inaddition,theoilusedinequipment maintenanceisusedtomanufacture explosivesforblasting-themineral adheredtothegrindingballsare recoveredthroughamechanicalmagneticseparationprocess,which correspondsto2.7%oftheprocessed material.

Furthertothis,theminealsoincorporated threePitViper-351drillingrigsthatoperate autonomouslyaswellasimplementing SierraBot, auniquetoolinLatinAmericain mining,whichincreasesefficiency.

SierraBotisaroboticoperatorincharge ofinventory,whichperformsa‘cycle

count’ with the exact location of each material. This has allowed the business to reduce the time allocated to the task of accounting for Stock Codes from 12 hours to 12 minutes. At the same time this reduces the risk of material handling, improving safety performance and obtaining greater productivity in its processes.

Veracio’s TruScan solution promises to enhance information quality by swiftly delivering a blend of intelligent high-resolution data streams to Sierra Gorda SCM geologists. These streams encompass wet and dry drill core photos, geochemistry via array-calibrated XRF (X-ray fluorescence) obtained through a continuous, automated, high-speed scanning service, with all data processed and analyzed within 24 hours.

Moreover, the solution incorporates AIassisted digital logging utilizing cloud software and processing technologies. Furthermore, it expedites structural

Sierra Gorda with the autonomous robot for inventory counting.

Msteck, a company with a distinguished track record in the supply of materials and services to the mining sector, has established itself as a leader in the provision of essential supplies. Our integrated approach enables us to provide complete solutions in areas such as maintenance, engineering, erection and EPC/EPCM project management. We are not limited to Chile; we have successfully expanded our operations to neighboring mining countries, consolidating our reputation as a reliable and efficient company throughout the region.

As a leader in the production and supply of steel balls, we stand out for our ability to provide quality products that meet the highest industry standards. With an annual production capacity of 200,000 tonnes, we have established our presence as one of the leading suppliers in the industry. Backed by Goldpro New Materials, renowned for its

cutting-edge technology in wear-resistant materials, we ensure the superior quality of our products.

In addition, we have excelled in the supply of fluid transport supplies, such as pipes, valves and fittings of different materials and diameters, ranging from carbon steel to titanium. We also offer 3D scanner survey services, point cloud modeling, drawing generation and engineering development. We also have a workshop where we manufacture metal structures and spools of different materials and diameters. At Msteck, we are committed to maintaining our leadership position through continuous innovation, exceptional quality and first class customer service.

www.msteck.cl

Experts in project management and supplies for the mining sector

Supplies of Inputs, Components and Spare Parts

Teaching Services

Maintenance, Engineering and construction

VERACIO

Because everything starts in the ore deposit, at Veracio we have set out to unlock the value and utility of scarce resources. Through a powerful fusion of science and technology, we help the mining industry take advantage of its opportunities while mitigating the social and environmental impact of its decisions.

Bigger vision. Smarter data. Smaller footprint.

At Veracio we have made leaps and bounds to unlock hard-to-find minerals that are essential for a sustainable future. As well as liberating precious time thanks to the automation of workflows, spanning from exploration to geoscience production.

And not only that, we have additionally strengthened our workforce to make a difference in the market with cloudconnected systems that keep the world’s brightest minds at its fingertips. And it is through this fusion of science and technology that Veracio is helping miners leverage advanced orebody knowledge to optimize opportunities.

Without a doubt, its rise in the industry is already turning heads, and the numbers echo these remarkable results. With more than 15 years operating, today Veracio already has 8 offices around the world in critical mining hubspots, in addition to more than 4 million scanned cores, more than 250 patents, and more than 140 geoscientists, data-scientists and global operators that create and run a valuable range of products and solutions.

Embracing the difference

Digital accessibility, by the way, is the hallmark of our technological innovation. Whether it is employing next generation scanning technology, surveying with robust data governance or leveraging AI to accelerate real-time, on-site decision making and significantly improve efficiency, profitability and sustainability worldwide throughout the value chain of mining exploration.

And with a comprehensive ecosystem of products and solutions based on data platforms for better orebody knowledge in deposits, Veracio’s business is uniquely connected to both the lifecycle stage of a miner and the volume of drilling that is carried out. The greater the volume of drilling, the greater the value we can unlock.

By embracing change and progress, as a supplier company we seek to revolutionize geological data collection to promote the efficiency and competitiveness of mining. The bet is ambitious: we believe that the mining sector will no longer be the same because the future is right here... and we are already there. Holding knowledge as the key element for success and empowering each player in the industry with this advantage.

The call is then for those that wish to come with Veracio along this new path that clears the way to opportunities and challenges for prosperity.

The Veracio Way

Utilises automated core scanning (TruScan® and Minalyzer™) to collect a vast array of comprehensive, consistent, accurate, and highly granular geological data in a single pass. This is done in an automated, controlled and repeatable manner under the supervision of a single field technician at the drill rig whilst the rig is on the site and passing the full data set onto the geologist in near real time.

This represents a massive step change in efficiency (and cost saving) whilst also providing much more effective result where the comprehensive nature of the attributes can contribute to cross checking and verification resulting in less errors, thus validated data sets. The streamlined process not only speeds the process from hole to data but presents the data already verified with multiple attributes collected on the same basis so that it can be immediately used orebody modelling or in multivariate statistical processing such as machine learning and AI application that are now becoming common practice.

Hofmann Engineering is an Australian company with more than 50 years of experience developing and manufacturing critical components and providing engineering services for various industries, with an important focus on Mining.

Hofmann’s highly dedicated team members constantly seek to improve in order to achieve their goal: to be recognized as world leaders in engineering and innovation by customers. Our skills and combined experience are the basis of our commitments to our clients, being a strategic partner for them, taking their problems as our own and solving them in the best possible way.

transmission repair workshop that has provided excellent service for the Chilean market. Today HECL has a 10-year expansion project that will allow it to offer, in Chile and South America, machined components and critical repairs produced locally.

We are a supplier with focus on HPGR equipment, Crushers, Kiln Ovens, Agglomerators, Mills, Gearboxes and Mobile Mining Equipment.

Work processes and methodologies are part of our business, constantly developing new technologies, products and services. Our workshop in Antofagasta is designed to reinforce Hofmann’s footprint in this region

recording and rock quality designation (RQD), furnishing geologists and engineers with standardized, precise, and timely access to structural data while diminishing manual handling. This advancement ensures greater accessibility and quality of geoscientific data, pivotal for the mine’s long-term value, and the centralization of information for geoscientific personnel.

Veracio expresses confidence in the significant benefits Sierra Gorda SCM will derive, including an overall reduction in environmental impact aligned with broader ESG initiatives. This encompasses an immediate decrease in the carbon footprint associated with transportation and processing of core samples, along with substantial potential for reduced consumption of water and energy through alternative design options, production optimization, and improved ore and waste management.

Furthermore, Veracio reports that their clients have witnessed notable improvements, such as up to 8 hours per day in logging productivity savings, millions in drilling cost reductions, and

over $1 billion in capital cost reduction across projects.

Sierra Gorda recently received environmental approval for its Updating the Tailings Deposit and Annexed Facilities project which modifies the plan of the deposit. The project will see an investment of around $400 million.

The aim of the project is to optimise tailings management by reducing the height of the walls that surround the enclosure to improve its stability, reduce the movement of material, increase the evaporation rate, and minimise filtrations.

Now, Sierra Gorda is preparing a feasibility study to install a fourth grinding line to boost throughput by 18% to 58Mt/y, with completion projected for June 2024.

55% owned by KGHM, and 45% by South32, the latter shareholder aims to increase its investment into Sierra Gorda from US$14 million to US$210 million. It has also indicated that by the end of this year the mine will reach a processing capacity of 130,000t/d.

www.sgscm.cl/es

EXPANSION TO SEE DRC COPPER COMPLEX BECOME THIRD LARGEST IN THE WORLD

By land area, the Democratic Republic of Congo (DRC) is the second-largest country in Africa, and the 11th largest in the world. Across this landmass is a copperbelt of around 70 kilometres wide and 250 kilometres long.

There are 72 economic deposits of copper/cobalt and four large mining centres. Taken together, the DRC and Zambia copper belts are the second largest global reserve of copper, about one-third the size of the Chilean reserve.

Producing around 63% of the world’s cobalt, the second biggest copper producer after Chile, the DRC copper belt includes some of the highest-grade copper deposits in the world1

Starting production in 2021, the Kamoa Kukula Copper Complex (Kamoa Copper) based in the DRC, produced 393,551 tonnes of copper concentrate in 2023.

Kamoa Copper’s 2023 production achievement represents a year-over-

year increase of 18%. The 2024 annual production guidance for Kamoa-Kakula is estimated at between 440,000 to 490,000 tonnes of copper in concentrate, following the anticipated completion of the Phase 3 concentrator during the third quarter of 2024.

The phased expansion is projected to make Kamoa-Kakula the third-largest copper complex globally.

Phase 3 will increase Kamoa Copper’s annual copper production to a ten-year average of 650,000 tonnes of copper. The expansion includes the commissioning of a 500,000-tonneper-annum on-site, direct-to-blister copper smelter and refurbishment of Turbine #5 at the Inga II hydroelectric facility.

COPPER ARTICLE WRITTEN BY: LAURA WATLING

1 https://en.wikipedia. org/wiki/Copper_mining_ in_the_Democratic_Republic_of_the_Congo#:~:text=There %20are%2072%20economic%20deposits,copper%20 deposits%20in%20the%20 world.

KAMOA

1 https://en.wikipedia.org/wiki/Copper_mining_in_the_Democratic_Republic_of_the_Congo#:~:text=There %20are%2072%20economic%20deposits,copper%20deposits%20in%20the%20world.

Themine’s2023preliminaryeconomic assessmentprojectsanine-yearminelife extensionoftheKamoa-KakulaCopper Complex,inadditiontotheKamoa-Kakula 2023pre-feasibilitystudyof33years.This caseincludestheadditionoffournew undergroundminesintheKamoaarea (calledKamoa3,4,5and6)tomaintain theoverallproductionrateofupto19.2 Mtpa.

Mining with a Greater Purpose

KamoaCopper’svisionistobuilda sustainablelegacyintheDRCthrough environmentallyandsociallyresponsible coppermining.

“Sustainabilityisattheheartofeverything wedo,”sharedChairman,BenMunanga. Sustainabilityisalsoinextricablylinked toKamoaCopper’scompanyvalues:

sustainable growth; united in diversity; and to thrive.

“Kamoa Copper acknowledges that our impact on the United Nations Sustainable Development Goals (SDGs) could shape our long-term strategy, enhance dialogue with our stakeholders, and support our licence to operate,” said Ben.

Its environmental governance priorities are driven by its objectives of contributing to the achievements of the following UN SDGs: Clean Water and Sanitation; Responsible Consumption and Production; Life on Land; Climate Action.

For waste management, Kamoa Copper employs tailings management which involves the storage and management of the finely-ground rock, fine mineral particles and water separated from ore

Established in 2019, Degrita Holding is on a mission to become the leading provider of the highest quality engineering solutions in Democratic Republic of the Congo (DRC).

Partnering with the likes of GE Grid Solutions, AEC Energy solutions, DesSoft - Design Software, Siemens, Schneider Electric, and Watericon LTD, in the last five years the engineering services business has completed 502 successful projects.

Included in these projects is its work for Kamoa Copper, in which it has provided a variety of valuable services including supply and installation of lightning system protection, earthing of electrical circuits, maintenance service of generators, and oil purification of HV transformers.

In addition, it has provided a variety of sustainable solutions to Kamoa Copper, including supply and installation of solar electric power systems, commissioning of chlorine dioxide drinking water disinfection, maintenance of sewage treatment systems, and analysis of dissolved gas of transformers.

Full Spectrum Service Provider

Amongst its capabilities, Degrita Holding’s skilled and experienced team can provide maintenance of industrial equipment, installation of CCTV cameras, supply chain management, and consultancy services.

Considered an industrial engineering partner, its partnerships are often aimed at improving operational efficiency, innovating product or process design, and staying competitive in the marketplace.

Setting itself apart from competitors, Degrita Holding ensures that it is always up to date with the latest technological advances in engineering, helping to improve its efficiency, quality, and competitiveness.

In addition, it emphasises customer service, ensuring to always listen to its customers’ specific needs and tailoring its solutions accordingly. A valuable service, Degrita Holding implements robust project management processes to ensure on-time, on-budget delivery.

“We understand that a customer-centric approach can foster loyalty and referrals,” the business said.

Underpinning its projects is Degrita Holding’s strong, values-based culture which “focuses less on what we do, and more on how we do it”.

Shared Success

The business’ culture strives for “Shared Success”. This is achieved by developing high performing teams that are aligned to Degrita Holding’s vision and values.

“Shared success is dependent upon strong professional relationships and having genuine conversations,” said the business, “We know that if we succeed, then all our valued clients, partners, and shareholders also succeed. This integrated approach begins with our people and the belief that together we can develop trusting relationships with all stakeholders to achieve long-term mutual goals”.

Degrita Holding’s has made significant investment into employee safety to achieve its goal of reducing lost time to injuries, which has been achieved successfully and consistently.

In addition, the business has been awarded ISO 9001 Quality Management Systems, ISO 45001 HSE Management Systems, ISO 31000 Risk Management, and ISO 14001 Environmental Management. Further highlighting its commitment to its team, Degrita Holding’s is committed to the ongoing professional development of its colleagues.

“Engineering is constantly evolving, and well-trained teams are essential to remain competitive, so we’re always committed to providing development,” it said.

In turn, its customers are always receiving the most up-to-date engineering solutions.

Charles D. Kabulo, Degrita Holdings CEO

minerals during the milling process.

“Kamoa Copper has taken a very low risk approach to how we manage our tailings and aim to meet or exceed global good practice for safe tailings management,” said Ben.

Kamoa Copper plans to minimise the surface storage and management of tailings from its mining operations by storing it underground in the mined-out workings.

“The mine has a relatively small environment-footprint because approximately half of the tailings will be mixed with cement and pumped back underground to fill voids and help support the underground mining infrastructure,” Ben added.

Further to the mine’s tailings management, Kamoa Copper understands that limiting the environmental impact and the carbon footprint of its mining operations is key to mitigating the effects of climate change. To support the continued successful

performance of its mining complex, Kamoa Copper has signed a publicpartnership with DRC’s state-owned power company La Société Nationale d’Electricité to secure clean, renewable hydro-generated electricity.

“Securing sustainable, long-term electricity is essential in the development of Kamoa Copper into one of the world’s largest copper mines,” said Ben.

In addition, Kamoa Copper has pledged to incorporate state-of-the-art equipment powered by electric batteries or hydrogen fuel cells into its mining fleet, replacing diesel-powered equipment.

Commitment to Education

Ensuring Kamoa Copper’s commitment to build a sustainable legacy in the DRC, it also employs a range of social initiatives to help develop the communities in which it operates.

One such initiative is contributing to successful food-production activities in

nearby communities by uplifting smallscale farmers and enabling them to increase their production capacity.

“This is laying the foundation for increased commercial farming and setting an example for future generations,” shared Ben.

The initiatives include maize production, fruit and vegetable production, fish farming, poultry farming and honey production.

In addition, the business has launched an agronomy school to offer training and research facilities to local farmers. Plans are also underway for a collaboration between the agronomy school and the University of Kolwezi, which will provide further practical training for the students.

“The long-term vision is to continue to expand all of these projects and to diversify into other business opportunities, such as agro-processing,” said Ben

The business also supports mining skills training, which in 2020 saw five operational crews for the Kakula Mine and

two operational crews for the Kansoko Mine trained and deployed. A total of 194 trainees were equipped with skills, including tele-handler, agitator truck and utility vehicle training.

Most recently, Kamoa Copper has established the Kamoa Centre of Excellence, with the first phase of students enrolling in 2023.

The aim of the centre is to retain and develop local talent, the Centre of Excellence will offer degrees, diplomas and short courses in collaboration with internationally accredited institutions. Establishing a Long-Term Logistics Agreement

In February 2024 Kamoa Copper announced an agreement with Trafigura, one of the world’s largest commodity suppliers, to transport minerals via the Lobito Atlantic Railway for a minimum term of six years.

Lobito Atlantic Railway is a new importexport trade route between the African

LA TREVE Group PTY LTD: A Pioneering Force

in Supply Chain Management and Civil Engineering

Founded in 2015 in South Africa, LA TREVE Group PTY LTD embarked on a mission to revolutionize the sectors of supply chain management and civil engineering. With a foundational commitment to excellence and innovation, the company has steadfastly grown, expanding its services and geographical reach, particularly focusing on meeting the rising engineering service demands in the Democratic Republic of the Congo (DRC).

Expansion into the DRC: Acknowledging the burgeoning demand for specialized engineering and supply chain management services in the DRC, LA TREVE Group strategically began collaborations with select companies within the country starting in 2017. This significant move was not merely an expansion but a testament to the company's adaptability and commitment to addressing the needs of diverse markets. In April 2020, this expansion culminated in the establishment of LA TREVE SARL, a milestone that marked the beginning of a new chapter as a 100% Congolese company, showcasing an impressive commitment to local development and expertise.

Registration and Compliance

In its dedication to legal compliance and ethical business practices, LA TREVE SARL achieved registration with the ARSP, affirming its status as a fully recognized and compliant entity within the Congolese corporate landscape. This registration is not just a legal formality but a reflection of LA TREVE's commitment to transparency, quality, and regulatory compliance, essential pillars that guide every aspect of its operations.

Services and Expertise: LA TREVE Group has carved a niche in providing top-tier services in supply chain management and civil engineering. The company employs a holistic approach, integrating innovative strategies and technologies to streamline supply chain processes and deliver cutting-edge engineering solutions. Whether it's a complex infrastructure project or optimizing logistics operations, LA TREVE is equipped with the expertise, tools, and dedication to achieve exceptional outcomes.

Commitment to Quality and Sustainability:

Understanding the importance of sustainability and quality in today’s market, LA TREVE adheres to strict standards, ensuring that all projects and operations are not only efficient but also environmentally responsible and sustainable. This approach has not only earned the company accolades but also the trust and loyalty of a growing list of esteemed clients.

Future Outlook: As LA TREVE Group continues to build on its successful legacy, the company remains focused on innovation, customer satisfaction, and strategic expansion. With a robust foundation in South Africa and a flourishing presence in the DRC, LA TREVE is poised to scale new heights in the realms of supply chain management and civil engineering.

LA TREVE Group PTY LTD represents a beacon of excellence and innovation in the industry. From its humble beginnings in South Africa to its significant expansion in the DRC, the company has demonstrated an unwavering commitment to providing top-notch services, adhering to the highest standards of ethics and quality. As it moves forward, LA TREVE continues to be driven by a vision of growth, excellence, and a dedication to serving the needs of communities and businesses alike.

Electrical, Civil and Mechanical Engineering

Complete Engineering solutions for both government and the private sector.

LA TREVE Group PTY LTD was established in South Africa in 2015 with the primary objective of providing supply chain management and civil engineering services, and has grown over time with the increasing demand for engineering services in the Democratic Republic of Congo.

2 https://www.trafigura. com/news-and-insights/ press-releases/2024/ trafigura-and-kamoa-kakula-signagreements-to-become-first-customers-of-the-lobito-atlantic-railway/

Copperbelt and Angola’s Atlantic coast, with this agreement marking the first long-term commercial commitment to the railway.

Speaking on the agreement, Founder and Executive Co-Chairman of Ivanhoe Mines (which indirectly holds 39.6% of shares in Kamoa Copper), said:

“The transformative economic corridor will unlock more copper projects due to the lower logistical costs. Cheaper logistics increase the amount of economically recoverable copper across the Copperbelt, as cut-off grades can be lowered. This makes a significant impact on discoveries made in the DRC, such as the recent highgrade and open-ended Kitoko copper discovery in the Western Foreland, where we are stepping up exploration activities this year to find more ultra-green copper metal. Kitoko is located only 30 kilometres from the existing rail line,”.2

www.kamoacopper.com

The Ultimate collaboration BE Media, Nike Training Club, LUMI Therapy, and Huel

Wellness

IlLUMInating No BS Wellness

Tourism

Enhance your Milan stay with IHG’s latest upgrade

THE ULTIMATE COLLABORATION

BE

Media, Nike Training LUMI Therapy,

ULTIMATE COLLABORATION

Training Club, Therapy, and Huel

In an unprecedented collaboration, BE Media partnered with Nike Training Club, Lumi Therapy, and Huel for a unique training day event, blending fitness, mental wellness, and nutritional guidance. This collaboration aimed to showcase how integrating these elements can lead to a more balanced, healthier lifestyle. Here's why this partnership was not just innovative but also a triumph in promoting holistic health and well-being.

UNITING FITNESS WITH NIKE TRAINING CLUB

Nike Training Club (NTC) has revolutionised home workouts, offering a plethora of options catering to various fitness levels and preferences. At the event, participants were treated to personalised sessions led by NTC's Master Trainers, highlighting the app’s flexibility andcomprehensive approach to fitness. From high-intensity interval training (HIIT) to yoga and strength training, attendees experienced first-hand the variety and depth of workouts NTC offers.

The collaboration showcased how NTC’s adaptive training programs could cater to diverse needs, making fitness accessible and effective for everyone. The event underscored the importance of having a flexible, all-encompassing fitness regimen that adapts to an individual’s lifestyle and goals, embodying NTC’s philosophy of bringing your personal trainer into your pocket.

ENHANCING MENTAL WELLNESS WITH LUMI THERAPY

Recognising that physical fitness is only one aspect of overall well-being, the event integrated Lumi Therapy, a pioneering brand focusing on mental and emotional health. Lumi Therapy’s sessions, designed to complement physical workouts, offered mindfulness and meditation exercises aimed at reducing stress, improving mood, and enhancing cognitive function.

This collaboration highlighted the symbiotic relationship between physical and mental health. Lumi Therapy’s inclusion brought to light the importance of mental resilience and emotional balance in achieving holistic health. Participants left not only physically invigorated but also mentally refreshed, illustrating the multifaceted approach to wellness promoted by this unique partnership.

NUTRITIONAL OPTIMISATION WITH HUEL

No fitness event would be complete without addressing nutrition, and Huel stepped in to fill this crucial role. Known for its scientifically formulated meal replacements, Huel provided attendees with balanced, nutrient-rich meals, emphasising the role of nutrition in fitness and health.

The collaboration served as an educational platform, dispelling myths about meal replacements and showcasing Huel’s commitment to sustainability and health. Participants experienced how integrating Huel products into their daily routines could lead to improved health outcomes, demonstrating the importance of nutrition in achieving fitness goals and maintaining overall well-being.

BE MEDIA’S ROLE

BE Media’s role in orchestrating this event was pivotal. By bringing together Nike Training Club, Lumi Therapy, and Huel, BE Media not only showcased the benefits of these brands but also educated attendees on integrating fitness, mental wellness, and nutrition into their daily lives.

The event also highlighted BE Media’s commitment to promoting a healthier, more balanced lifestyle among its readership. By facilitating this collaboration, BE Media positioned itself as a forward-thinking publication that recognises the interconnectivity of different aspects of health and wellness.

THE SYNERGY OF COLLABORATION

The collaboration between BE Media, Nike Training Club, Lumi Therapy, and Huel was a testament to the power of partnership in promoting health and wellness. Each brand brought its unique strengths to the table, creating a well-rounded experience for participants.

This event illustrated that achieving optimal health requires a multifaceted approach. Fitness is not just about physical activity; it’s also about mental well-being and proper nutrition. The synergy of this collaboration provided a comprehensive blueprint for attendees, demonstrating how to incorporate these elements into a harmonious lifestyle. Impact on Attendees

The training day was more than just an event; it was a transformative experience for attendees. They gained practical knowledge and tools to improve their fitness, mental wellness, and nutritional habits. The hands-on approach allowed participants to understand the real-world applications of the principles espoused by Nike Training Club, Lumi Therapy, and Huel.

BE MEDIA, NIKE TRAINING CLUB,

Feedback from attendees was overwhelmingly positive, with many expressing a newfound appreciation for a holistic approach to health. The event empowered them to make informed decisions about their fitness routines, mental health practices, and dietary choices. Long-Term Benefits for Brands and Consumers

The collaboration between BE Media, Nike Training Club, Lumi Therapy, and Huel has set a new standard for health and wellness events. For the brands involved, it was an opportunity to demonstrate their products' real-world applications and interact directly with consumers. For attendees, the event offered a unique opportunity to engage with leading health and wellness brands in a meaningful way. They left with a deeper understanding of how to integrate fitness, mental health, and nutrition into their daily lives, contributing to long-term health and wellness.

The collaboration for the training day event was a groundbreaking initiative that showcased the importance of a holistic approach to health and wellness. BE Media, Nike Training Club, Lumi Therapy, and Huel demonstrated that when companies come together with a common goal, they can create powerful solutions that positively impact both their respective industries and the broader community.

WHY CHOOSE NIKE TRAINING CLUB?

A Comprehensive Review

In the ever-expanding digital age, the quest for maintaining and enhancing physical fitness has seamlessly transitioned into the virtual realm, bringing the expertise of personal trainers into the comfort of our homes. A frontrunner in this digital fitness revolution is the Nike Training Club (NTC), a holistic application that promises to be your personal trainer, motivator, and wellness advisor, all within the reach of your pocket. But why should you opt for NTC amidst a sea of fitness apps? Let’s delve into the unique features and comprehensive fitness solutions that Nike Training Club offers.

Personalised Workout Plans at Your Fingertips

The NTC app stands out with its ability to tailor workouts to your personal goals and lifestyle. Available predominantly on iOS (with features being rolled out to other platforms), it allows users to plan their workouts ranging from single sessions to multi-week programs. This customization not only fits your unique schedule but also your fitness levels, whether you’re a novice or looking to elevate your fitness journey.

Diverse Workout Options for Every Need

NTC’s library boasts over 200 free workouts encompassing strength, endurance, yoga, and mobility exercises, catering to various fitness goals. These video workouts feature Master Trainers who guide you through each session, ensuring your form is correct and you stay motivated. From focusing on specific muscle groups to enhancing overall endurance, the choice is yours, making every workout session tailored and focused.

Track Your Progress and Stay Motivated

One of the app’s most compelling features is its ability to track your progress. With NTC, every sweat you break and milestones you achieve is recorded, rewarding you with trophies and celebrating your hard work. This feature serves as a constant motivator, encouraging you to remain consistent in your fitness journey.

Flexibility and Accessibility

Whether you’re at home or have access to a full gym, NTC adapts to your environment by offering a range of routines that cater to different settings. The app’s flexibility extends to its workout durations and types, making it suitable for those with packed schedules or specific fitness targets. Moreover, NTC extends beyond workouts, providing advice on wellness and nutrition, though currently, this feature is available only in the UK.

Yoga, Cardio, HIIT, and Strength Training

NTC is not just about traditional workouts; it offers specialised sessions like yoga and high-intensity interval training (HIIT). Whether you aim to enhance flexibility, build endurance, or increase strength, there’s a session for every objective. The app makes sure that regardless of your equipment availability, you can still engage in effective workouts.

Integrations and Multi-device Accessibility

Enhancing user experience, NTC allows for seamless integration with other Nike apps like Nike Run Club, enriching your training data and providing a holistic view of your fitness. Compatibility across multiple devices, including iOS and Android phones, tablets, and even the Apple Watch, ensures that your fitness journey is uninterrupted and integrated seamlessly into your daily life.

Real User Testimonials

The real measure of any product lies in the satisfaction of its users, and NTC has garnered rave reviews for its comprehensiveness, user-friendliness, and, importantly, its zero cost. Users have praised its varied workouts, the motivational structure, and the adaptability of the workout plans. From individuals who have stayed motivated during lockdowns to those starting their fitness journey, the feedback is overwhelmingly positive, underscoring the app’s efficacy and appeal.

Nike Training Club positions itself not just as a fitness app but as a comprehensive digital fitness companion. With its personalised workout plans, a wide range of workout types, progress tracking, and multidevice accessibility, it caters to the varied needs and preferences of users worldwide. Whether you’re embarking on your fitness journey, looking to maintain your fitness, or aiming to push your limits, NTC offers a structured, supportive, and versatile platform to achieve your health and wellness goals. As the reviews suggest, whether you are a beginner or a seasoned athlete, Nike Training Club could very well be the catalyst in transforming your fitness aspirations into reality. Thank you, NIKE, indeed, for delivering such a multifaceted and accessible tool that empowers individuals to take control of their fitness and well-being.

IlLUMInating No BS Wellness

Established in 2020 and now with an annual turnover in the millions, some may look at Lumi Therapy and consider the business an overnight success. But, behind this trailblazer in the sports therapy and wellness industry, is an entrepreneur who has been honing his business acumen for almost 20 years.

LUMI THERAPY

PROJECT

DIRECTED BY: JAMIE

ARTICLE WRITTEN BY: LAURA

WAITE

WATLING

CEO of Lumi Therapy, Gavin Teague’s journey started at just 20 years old, when his parents loaned him £5000 to buy a mobile phone shop. Gavin turned this small, independent shop, into a large scale business, and proving his forward-thinking nature early on, became the only shop in the area at the time to be able to repair iPhones.

“Whilst the phone shop was a success, my next move was ahead of its time,” said Gavin, explaining the phone shop’s transition to a bagel shop, “I was in a local town in Devon which wasn’t quite ready to move on from pasties and fish and chips. But failure is such an important part of the journey”.

Throughout his career as an entrepreneur, Gavin has established a spectrum of businesses, from a leggings brand, to indestructible eyewear, several online startups, and a magnetic wallet which secured to the back of an iphone.

“I launched a kickstarter for the wallet about 15 years ago and it completely failed. About five years ago another business launched the same product which is now sold by Apple itself. Timing is everything,” Gavin shared, “Sometimes it doesn’t mean an idea has failed, it’s just that the timing wasn’t right and the luck wasn’t there”.

With Lumi hitting the sweet spot of timing, Gavin has been able to take a step back, and is keen to get back to the “grass roots” of entrepreneurship.

“I know how difficult it is to secure funding, especially if you’re not based in a major city. I’m keen to work with young entrepreneurs, not only investing financially where it feels appropriate, but also offering free advice and guidance,” he said.

“It’s Not That Deep”

“A lot of entrepreneurs believe their business has to have a purpose. My purpose is first and foremost to be an entrepreneur. I’ve got lucky that Lumi has a purpose and a huge wellbeing impact on our customers,” shared Gavin.

LUMI THERAPY

Starting the business with a range of massage guns three years ago, Lumi Therapy struck gold with its timing. In 2023, the global wellness market was valued at over $5.3 trillion, with a growth rate of 10% per year through to 2025. In the UK, the sector is estimated to achieve £30.6 billion in 20231

Now, Lumi’s flagship product is its range of portable ice baths, which Gavin developed himself.

Gavin, who has long been in the health and wellness space, owning his own yoga studio, was seeking alternative therapies for stress management and anxiety.

“I wanted to try an ice bath after watching a Wim Hof (motivational speaker and extreme athlete known for the Wim Hof Method of breathing) show,” explained Gavin, “the problem was, I didn’t have £8000 to invest in an ice bath”.

So, like any entrepreneur worth their salt, Gavin set about developing an affordable ice bath suitable for beginners and athletes alike.

“I’ve always been very passionate about having a non-bullshit approach, and so I set about trialing the ice bath I built for 365 days myself, and from our simple product, the benefits I found were profound,” he said, “ultimately, we want cold water therapy to be accessible to as many people as possible. It doesn’t have to be extreme, it's not that deep”.

Lumi wants their customers to understand the science behind cold water therapy, and that the positive impacts happen within the first 30 seconds of submersion at just 10 degrees. Anything beyond that point is a personal challenge set by the user.

Gavin highlighted the impact of social media on the business success, noting that its baths have become a viral product.

“Using an ice bath is a very shareable moment, it’s an achievement which users want to post to their social media, and that has certainly positively impacted our success,” he said.

CEO of Lumi Therapy, Gavin Teague

LUMI THERAPY

A Full Package of Accessible Products

Lumi’s range of ice baths are fully-portable insulated pods, incorporating 3 layers of thermal insulated TPE protection that helps to keep the water at a steady temperature. The baths also come with the Lumi Thermo insulated Lid and All weather cover.

As well as a range of sizes to suit individual needs, Lumi also offers a PRO range, targeted at professional athletes. Not to mention, its limited edition Aquaman bath, inspired by the upcoming film.

Complimenting its ice baths are a range of accessories such as a thermometer and cleaning sponge, as well as other wellness items including the Eco Wolf Yoga Mat, Lumi apparel, and breathwork guidebooks.

Gavin is excited to announce the launch of Lumi’s ProRobe Duo, which will be coming to market in January 2024.

“Drying robes haven’t seen any innovation since they first came to market, so Lumi are here to change that,” shared Gavin, “our ProRobe Dup has been designed to incorporate drying technology, along with features from hiking and climbing jackets, and has utility purposes. Like we’ve done for our baths, we’re going to carve the way for drying robes, and it's a very exciting launch for the business”.

The Ultimate Ice Breaker

With Lumi’s business well established, Gavin has been able to take a step back from a direct leadership role, acknowledging that his passion is best placed creatively.

“I thought I'd be fantastic at running a team until I found it very emotional. I’m trying to build a business with some core values that don't align with my own stress. So now we have a General Manager in place, whilst I’m able to provide more guidance to the role,” Gavin explained with honesty.

Now,GavinisworkingtobuildaLumi communityfromwithin,takingadvice fromGymshark’sex-CEO,SteveHewitt.

“Wearefocussingonwhatwecallour NorthStar,whichisLumibecomingmore thananicebathbrand,butawellness community.Steveisguidingusonthe internalmessaging,sothatourteam understandsourcorevaluesandouraims forthefuture”,saidGavin.

Aspartoftheinternalmeasures,Lumiis buildingaspaandfitnessstudiointoits office,toincludeyoga,boxing,cycling, callisthenics,climbing,andagym Naturally,thiswillalsoincludearecovery centreoficebaths.

Around50%ofLumi’semployeesuseits existingcommunalicebathattheoffice everymorning,withnewstartersandeven intervieweesencouragedtopartakeinthe ultimateicebreaker-ifyou’llpardonthe pun.

“OurteamhasaWhatsappgroupto discussthedailyicebath,andweknow thatparticipatingasagroupsees individualschallengethemselvesby 50%more,”saidGavin,“ourteamhave absolutelyadoptedthewellnessmindset, whichIthinkiscrucialtooursuccess”.

WithSteveHewittonboardtohelpGavin shapetheLumicommunity,thevisionfor thebusinessistobecometheGymshark ofcoldwatertherapy.

Currentlywithastrong-holdintheUKand mainlandEuropeanmarket, thenextstep istotakeLumiglobal.

“Weareverystrategicinourgrowth,and firstlywewanttoensurewefine-tune whatwe’redoingintheUKmarket.We havesevennewproductslaunching in2024,andwanttobeknownfor exceptionalqualityandbecomingthe industryleader”,saidGavin.

www.lumitherapy.co.uk

Enhance your Milan stay with IHG’s latest upgrade

Thanks to investment from the city council, Milan city has undergone radical transformation over the last few years, enabling increased trade and diversification in the region.

The investment has seen core development of the city as well as the urban areas, transport and sustainability, which has improved the region for tourists as well as the Milanese.

Its diversification has seen the Italian city develop from a region known for business, to one which is now attractive to tourists, too.

From its renowned Milan Fashion Weeks, to the world’s most popular pop stars, such as Taylor Swift, hosting concerts, and major sporting events including the 95th Edition of the F1 Italian Grand Prix in 2024, Milan is increasingly becoming a place to explore.

“There are a lot of hidden gems in Milan,” said Fabio Bettinelli, Director of Sales

CROWNE PLAZA MILAN

and Revenue, at IHG’s Crowne Plaza Milan City, “Milan is a historic city, the cathedral, the galleries and the canal offer a lot of culture, and there are also plenty of restaurants and bars to enjoy whilst taking in the views”.

A city known for art, as well as fashion, Milan is home to Leonardo da Vinci’s Last Supper, which can be found in its original instalment at the Santa Maria delle Grazie. Meanwhile, a more unique connection between da Vinci and the city is Leonardo’s Vineyard.

A short metro journey from the Crowne Plaza Milan City will take you to Leonardo’s Vineyard, a gift to da Vinci from the Duke of Milan in 1498 (whilst Leonardo da Vinci was working on the Last Supper). Now, the site offers tours, a museum, and a cafeteria.

A well-connected city, at the end of March 2024 improvements to the train route will see the journey from the airport to the city taking half the time.

Recognised for Sustainability

Based in the financial district, the Crowne Plaza Milan City is well situated for any traveller looking to explore Milan.

“One of the USPs of the hotel is that we have secure parking for our guests, something which can be difficult to find in cities such as ours,” explained Fabio.

As part of the hotel’s continued improvement, it is hoped that within the next year electrical charging points for EVs will be installed. The electricity will be generated from solar panels on the hotel's roof which are already being used to support the hotel's energy usage.

Following IHG’s sustainability initiative, Green Engage, the Crowne Plaza Milan City has taken the steps to ensure sustainable tourism at the hotel, by measuring and reducing its energy, water, and waste consumption.

In recognition of its efforts, the Crowne Plaza Milan City has also been certified by Dream & Charme. The independent certification guarantees the characteristics of the hotel comply with those described on its website, providing guests with greater reliability. In addition, it ensures the application of the main ESG requirements defined by international standards on sustainable tourism.

“We are delighted to become Dream & Charme certified, and we hope this will support the hotel’s growth,” said Fabio.

In 2023, the hotel saw 89% occupancy overall, which Fabio considers to be largely due to the impact of the increased tourism in the region. However, it is hoped that the continued renovations and improvements of the hotel will also see the footfall grow.

CROWNE PLAZA

CROWNE PLAZA MILAN

Unique Facilities in an Urban Setting

A unique offering for a Milan city centre hotel, in May 2023, the Crowne Plaza Milan City officially launched its outdoor swimming pool. In the same year, it used the facility to host its 15th anniversary celebrations, proving the versatility of its offering.

“The outdoor swimming pool has been a great success with guests of the hotel. With the lounge and bar adjacent to the pool, it has become a popular spot for hosting events, too,” shared Fabio.

Now, the hotel is further uplifting the area, creating a green path leading towards the pool and remodelling the terrace area. Plus, a full renovation of the courtyard will see more capacity for events.

Towards the end of 2024, Crowne Plaza Milan City hopes to unveil the revamp of its lobby and restaurant, which will see the area receive an updated contemporary and elegant design

“Highlighting the hotels ability to serve both business and leisure guests, the redesigned lobby and restaurant will focus on creating spaces and atmosphere for socialisation, which whilst open, will feel intimate, where both businessmen and leisure travellers can feel comfortable in,” explained Fabio.

The bar and restaurant area will benefit with extra space after the current patio is converted into an indoor area with a glass wall overlooking the garden. Additionally, the hotel is planning to modernise its guest rooms, updating the wallpaper and lighting, and bedroom and bathroom surfaces.

“As well as this, in line with our sustainable programme, we have replaced single use toiletries in all rooms for a more sustainable option,” shared Fabio.

A State-of-the-Art Facility

For those planning to travel to Milan for business (or a mix of business and pleasure!) the Crowne Plaza Milan City has plenty to offer, with business facilities spanning 2000 square feet over four meeting rooms, as well as a business centre accessible to all.

Its meeting facilities offer state of the art equipment for hosting meetings, presentations, and training. A refurbishment of this part of the hotel will see fresh carpets and wallpaper, in addition to new furnishing and technical equipment.

“Once the refurbishment of the meeting space is complete, it will be an exemplary space for our business guests,” said Fabio.

And if technology is something you're looking for in a hotel, the Crowne Plaza Milan City has incorporated this into its rooms.

“Our gym offers lots of classes such as pilates and yoga. However, if guests want to remain in the comfort of their room, we’ve incorporated a QR code which allows them to participate from their room,” shared Fabio.

When all renovations are completed, 2025 is set to see the hotel be one of the most modernised in the city, offering guest comfort, style, technology, and its unwavering commitment to service.

www.ihg.com/crowneplaza/hotels/gb/ en/milan/milcc/hoteldetail

CROWNE PLAZA