Business in Calgary - February 2024

FEBRUARY 2024 | $3.50 BUSINESSINCALGARY.COM

CALGARY TO HOST THE SPECIAL OLYMPICS CANADA WINTER GAMES

PM41126516

GAMES CO-CHAIRS CHERYL BERNARD AND FRANÇOIS POIRIER ENCOURAGE CALGARIANS TO SHOW SUPPORT

S ENIOR LIVING FEATURE WITH DIRECTORY PAGE

35 |

CALGARY CHAMBER SECTION

PAGE

60

• 24/7/365 Emergency Service • Commercial and Residential • Emergency Water Extraction

• Trained, Uniformed Professionals • Restore vs. Replace • Insurance Company Restoration Vendor

SERVPRO® of Calgary Downtown, Skyview, South-Southeast 403-255-0202 servpro.com Independently owned and operated

OPENING JUNE 2024 Book your event now for June 2024 and beyond at EVENTS@CALGARYSTAMPEDE.COM

ASK SAM

Q

AN EXECUTOR’S GUIDE TO SELLING REAL ESTATE AFTER A PARENT’S PASSING

HOW SHOULD I HANDLE THE SALE OF MY DECEASED PARENT’S PROPERTY? Serving as a personal representative (executor/executrix) of a deceased parent’s estate is a significant responsibility, especially when it involves selling real estate. Navigating this process after the passing of a loved one demands both practical and emotional considerations. Here’s some advice to aid you in your journey.

PROBATE The initial stage in selling your parents’ property involves engaging your estate lawyer to initiate the probate process. Probate entails the court’s supervision of asset distribution in accordance with the will and pertinent local laws. This encompasses the identification and cataloging of assets, settling outstanding debts, and tax obligations. The duration of this process can vary widely, ranging from four weeks to as lengthy as nine months, contingent upon the complexity of the estate. Upon the granting of probate, you can proceed to list the home for sale.

HIRE A REAL ESTATE AGENT Consult a real estate agent experienced in managing estate sales to assess the property’s fair market value. Select an agent adept at utilizing a variety of marketing strategies to attract potential buyers. A well-executed pricing strategy and marketing plan can expedite the sale process.

GATHER NECESSARY DOCUMENTS Collect all pertinent paperwork related to the property, including the title, mortgage documents, real property report, condominium documents, and any will or trust agreements. These documents are essential for the sale process.

PREPARATION & REPAIRS Assess and address any essential repairs and staging needs to enhance the property’s appeal to potential buyers. Streamline the home by decluttering and clean from top-to-bottom to showcase its best qualities.

EMOTIONAL ATTACHMENT & MOVING FORWARD Try to approach setting the price without letting emotions influence the decision. Stay open and prepared for negotiations with potential buyers. Afterward, take a moment to reflect on the journey and allow yourself the time to emotionally process the sale of the property.

Serving as an executor during the sale of a deceased parent’s estate involves a delicate balance of practicality and sensitivity. However, with careful planning, professional guidance, and a clear understanding of legal obligations, you can navigate this process efficiently while honouring the wishes of your loved one.

BEGIN THE ESTATE PROCESS WITH EXPERTS TO GUIDE YOU. WE’RE HERE TO HELP.

FEATURED PROPERTIES SPRINGBANK | $4,000,000

3 8 AC R E S

INTERSEC TION OF LOWER SPRINGBANK ROAD AND HORIZON ROAD

Fantastic opportunity to buy two adjacent Springbank parcels of land totalling 38 acres. Located at the intersection of Lower Springbank Road and Horizon View Road and bordered to the North by Escarpment Drive, these spectacular properties offer rolling hills and stunning mountain views. Currently, both parcels are being utilized for agricultural purposes. This beautiful piece of paradise is in a prime location, surrounded on three sides by paved roads with scenic countryside views and offers privacy, and proximity to Stoney Trail. This is a great opportunity to buy both parcels together making it the ideal picturesque spot for future development.

ASPEN WOODS | $968,000

5 B E D R O O M S / 3 B AT H R O O M S / 2 0 4 8 S F

121

A SPENSHIRE CRESCENT SW

This immaculately maintained two-story home in an ideal neighbourhood awaits your cherished family moments. Boasting a total of 5 bedrooms and a seamless open concept main floor, this home is perfect for a growing family. Natural light pours in through large windows bathing the living room with sunlight. The kitchen showcases wood cabinets that stretch to the ceiling, a walk-in pantry, and an oversized island perfect for family gatherings. A versatile main floor bedroom could easily be used as a home office or den. The upper level hosts a serene primary bedroom with an ensuite along with three additional bedrooms, one with vaulted ceilings adaptable as a bonus room. The undeveloped basement offers endless creative potential with 9 FT ceilings. Outside, a fenced backyard with flowering trees and a patio sets the scene for summer evenings. Kids will enjoy the nearby Bumble Bee playground, ravine pathways, and parents will appreciate the proximity to Webber and Calgary Academy. Your family’s perfect oasis awaits in this Aspen Woods abode, offering tranquility and abundant opportunities for creating lasting memories.

PATTERSON | $825,000

2 B E D R O O M S / 2 B AT H R O O M S / 2 375 S F

#305

2 0 0 PAT I N A CO U R T S W

This double-sized condominium nestled within a gated community has spectacular views of the sparkling city skyline.

Upon stepping through the double French doors, you’re embraced by a spacious foyer and a large living room with expansive windows and an inviting fireplace. Adjacent, an elegant formal dining area is ideal for hosting celebratory feasts.

A generously appointed kitchen, complete with wood cabinets and a central island is a culinary haven suitable for home chefs. A versatile den/office is perfect for working from home. The primary bedroom boasts a sitting area, balcony access, and an ensuite with dual vanities, jetted bathtub, and a spacious walk-in closet. A secondary bedroom is the perfect sanctuary for guests and the flex room could effortlessly transform into a craft room, fitness studio, or a third bedroom depending on your needs. One of this condo’s best features is the covered balcony, an outdoor haven of over 500 SF. Additional conveniences include 2 assigned underground parking stalls, a party room, and a rentable guest suite. This property is a haven for snowbirds seeking a seasonal residence without sacrificing square-footage.

c 403 870 8811

|

t 403 686 7800

|

www.SAMCOREA.COM

|

SAM@SAMCOREA.COM

GeologicAI:

Revolutionizing the Mining Industry with Cutting-Edge Technology

by Nerissa McNaughton

I

n today’s tech-driven world, the mining industry is not being left behind, thanks to the innovative visionaries right here in Alberta behind the rapidly growing company GeologicAI. This is a technology company that aims to revolutionize how geologists work and discover more about our planet than ever before. They have developed proprietary core sample scanning hardware and AI technology to eliminate guesswork, improve workflow and make data analysis more efficient and accessible.

GeologicAI’s innovative technology encompasses a variety of automated tools designed to streamline the process of analyzing data in the mining and exploration industry. Each tool plays a crucial role in providing instant, on-site results, eliminating tedious manual data entry and replacing it with learning software that continually enhances the user experience.

One of the standout features of GeologicAI’s technology is AIassisted core logging. This system leverages AI to predict assays, identify minerals and sulphides, map alterations and evaluate rock quality. The technology allows for virtually instantaneous results, significantly reducing the time and cost associated with traditional methods.

or far-off reality. The adoption of GeologicAI’s tech has already been extremely rapid.

The future is now. GeologicAI’s tech has already reached the 8th largest iron ore smelting operation in the world. Sanden describes why this is so important.

“The automated technology we applied to iron ore smelting can reduce carbon dioxide output by 5.3 per cent. That sounds small initially, but carbon dioxide output from iron ore smelting accounts for a larger scale of emissions than all the vehicles combined on Earth. So, being able to reduce emissions from iron ore smelting is a significant contribution to the globe. Our tech is easily extrapolated to be beneficial in this way to all metals, including the smelting of copper. When you consider the reduction of emissions on that scale, that is a massive win for the world – all due to technology.”

“The adoption is about as fast as it can be by major customers,” Sanden continues. “Technology adoption for industries like this can be slow, but many realize that how things are done in the field needs to change. In the future, instead of looking at rocks manually, they will be scanned.”

But the innovation doesn’t stop there. GeologicAI is committed to continuously building and refining their technology to advance the core scanning landscape further. Their ultimate goal is not just to assist geologists in their daily workflow but to also enable the mining industry to be more effective, efficient and eco-friendly.

To get a grasp on just how fast GeologicAI is growing, consider these numbers: two years ago, the company had 24 employees.

As December 2023 closed, that number was 183. In the next two years, 2,000 employees will be added to the brand.

The results of GeologicAI’s technology speak volumes about its value. By combining geologist expertise with AI, they have been able to produce virtually instantaneous on-site results, cutting time and costs on any project.

“It’s alarming,” smiles Sanden. “It can be hard to keep a tight focus when you are growing at this rate, but it is necessary. We onboarded over 100 people last year alone, more than doubling our company. It’s not just a local expansion; we are expanding geographically too. We currently have three offices in Canada and are expanding to Australia, Santiago and Europe.”

Grant Sanden, president, co-founder and CEO of GeologicAI says, “We saw new algorithms contributing to gas mining and resource extraction and the new AI data types that were available. The idea that you can improve geoscientist understanding and apply that to global resources was behind the decision to launch the business.”

Sanden has a background in auditing oil and gas resources on a global scale, which empowers the vision of GeologicAI to vastly improve mining methods worldwide. This is not just a dream

The pace has been further enabled by key persons and acquisitions.

“Our lead investor, Mike Kelly, really gave us the advantage to get things in motion,” says Sanden. “Creative Destruction Labs is a major pivotable group that helped us move forward drastically. We are also incredibly grateful to Resource Mining Solutions and Chen Fong, Chris Rivest and the team of Breakthrough Energy.”

ATB supported GeologicAI’s vision early on in the tech company’s journey.

“Their approach was very personalised and gave us the ability to not only plan, but the flexibility to adapt the plan and unlock resources as we grew,” says Sanden. “ATB has done a wonderful job of working with us and getting us to where we are now and where will we be in the future. They are very thoughtful about all the things a global business requires.”

Does he feel that ATB is different from other banking institutions?

“Of course!” he says without hesitation. “ATB is Albertan!

This bank has the mentality of supporting Alberta businesses and they have always been there for businesses that don’t necessarily fit standard molds.”

Albertans, he says, are anything but standard.

“People in this province are visionaries. A great deal of our success is connecting with people who wanted to invest in us early on, help us with their vision and capital and help us grow.

Alberta has a unique convergence of high technology and big industry. We have culture, energy and people that work hard to do new things. We have people taking risks in the oil patch and people willing to apply those risk models to technology. Alberta affords a wonderful lifestyle.”

The importance of GeologicAI’s work cannot be understated.

By making the process of data analysis more efficient and accessible, they are paving the way for more significant discoveries about our planet. Their technology not only improves the workflow for mining but also has the potential to contribute to our understanding of the Earth and how to better manage its resources.

Learn more at www.geologicai.com and on LinkedIn.

GeologicAI is changing the face of mining through technology and their dedication to progress has always attracted an ASTech Award for outstanding technology and science startup (2018).

Where do they go from here?

“We are looking at full-scale technology implementation at a global level, from scanning rocks to optimization of plants and mines,” confirms Sanden.

ABOVE: GEOLOGICAI’S PROPRIETARY SOFTWARE IS REVOLUTIONIZING HOW CORE IS SCANNED AND HOW GEOLOGISTS INTERPRET RESULTS. INSET: 1: PREPARING SAMPLES. 2: GEOLOGICAI TECH: AN INNOVATIVE COLLECTION OF ROBOTICS, CAMERAS AND SCANNERS THAT WORKS AT LARGE EXPLORATION LOCATIONS.

ATB is pleased to present a 2024 profile series on the businesses and people who are facing challenges head-on to build a strong Alberta.

Webber Academy is thrilled to collaborate with The Crimson Collective to present an exhilarating camp experience in July 2024. This unique opportunity is tailored for students aged 11-17, providing a dynamic platform for the development of both leadership and debate skills. Get ready for an unforgettable adventure in learning and growth.

THE CRIMSON COLLECTIVE Founded by two students at Harvard University, The Crimson Collective specializes in high school further education programs, from leadership conferences to elite sport development camps. Taught by Ivy League students, TCC seeks to cultivate the next generation of global leaders, academics and athletes in equipping them with the tools required to excel beyond expectations.

EVIN CHIN Evin, the 2020 valedictorian of Webber Academy, is at Harvard majoring in Economics with a focus on industrial organization. Currently leading the Harvard Project for Asian and International Relations, he’s involved with the Undergraduate Economics and Law Reviews. Evin plans to attend Harvard Law School in 2026, specializing in antitrust and contract law, while working as an Analyst at Analysis Group in Boston.

MARTY KULESZA Harvard junior Marty, double majoring in Psychology and Economics, is passionate about marketing and consumer behavior. He’s a Varsity rower and founder of an Australian startup specializing in strategic branding for small businesses. Planning post-graduate studies abroad, Marty has taken a gap semester to concentrate on his start-up and delve into corporate-level work in marketing and business strategy.

Webber Academy proudly announces the remarkable achievement of Vasu Nadella, a distinguished graduate from the Class of 2012, who has recently been honored as one of Forbes’ Top 30 Under 30. Mr. Nadella is the co-founder of Vital Biosciences, a groundbreaking startup focused on revolutionizing healthcare processes.

Vasu Nadella’s visionary venture involves the development of a compact machine designed for doctor’s offices, capable of efficiently processing a diverse array of over 50 blood tests in minutes. Recognizing the potential parallels with past challenges in the blood testing space, Nadella takes pride in securing an impressive $65 million in funding.

Reflecting on his formative years at Webber Academy, Vasu Nadella’s achievements extend beyond his entrepreneurial success.

As a former member of the Debate Team, he represented the school at the prestigious Oxford Debate Cup in Toronto.

Furthermore, his insightful contributions were showcased when he spoke at the 2018 Webber Academy Alumni Symposium.

Congratulations, Vasu!

Your accomplishments are a source of pride for the entire Webber Academy community, and we celebrate your invaluable contributions to the world.

STORY TITLE // SECTION

Supporting the visions of entrepreneurs one story at a time.

Volume 34 | Number 2

REGULAR COLUMNS

15

The Year Ahead for ‘Wake-up Calls’

By Shane Wenzel

60 70

CONTENTS COVER FEATURE

28

Calgary to Host the Special Olympics Canada Winter Games Games Co-Chairs Cheryl Bernard and François Poirier Encourage Calgarians to Show Support

By Melanie Darbyshire

ON OUR COVER: ABOVE: GAMES CO-CHAIRS CHERYL BERNARD AND FRANÇOIS POIRIER. PHOTO SOURCE: RIVERWOOD PHOTOGRAPHY

FIND US ONLINE! B US I N E SS I NCALGARY.COM BUSINESS IN CALGARY

@BUSINCALGARY

BUSINESSINCALGARY

10

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

30

Calgary Chamber of Commerce Parker’s Pen

By David Parker

NEED APPRENTICES?

Up to $20,000 in help is available right now! *

Eligible small and medium-sized businesses can apply for support from the Canadian Apprenticeship Service. In addition to the grant, build your future workforce with: • free access to employer-apprentice matching services; • free access to mentorship programs; and • free access to diversity and inclusion training.

Apply for your grant at ApprenticeSearch.com/CAS

*E&OE, some conditions apply. See website for details.

STORY TITLE // SECTION

Supporting the visions of entrepreneurs one story at a time.

Volume 34 | Number 2

63

THIS MONTH’S FEATURES

16

N avigating a Proactive Termination Preparation, communication key when letting staff go, says HR and legal experts

By Jamie Zachary

CONTENTS COMPANY PROFILES

63

22

C algary’s Suddenly Booming Condo Market Affordability is not an issue

By John Hardy

35

T he Growing Sector: Senior Living It has been projected that by 2034 that there will be more than 320,000 Baby Boomers in Calgary

By Lisa Kopochinski

Lexus of Royal Oak

45

Celebrates 10 Years

50 54

T he Making of an MBA Three professionals share stories of their ‘transformational’ experiences

By Jamie Zachary

M astering Event Success Unveiling the true value of event planners

By Erlynn Gococo

C algary Construction’s Labour Crunch Aging skilled trades and the stigma of blue collar

By John Hardy

57

64 12

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

M ortgage Rates vs. Real Estate The resilient Calgary market

By John Hardy

True independence is becoming harder to find. Larger firms are often limited to using the products they can offer which might not be in your best interest.

At Hemisphere Capital Management Inc., our independence ensures this doesn’t happen. No conflicts or bureaucracy here.

THE HEMISPHERE DIFFERENCE Independent Wealth Management in Calgary Below: Stephan Aronitz, Jim Aronitz, Skyelar Kachur and Dylan Assen. Photo by Rebecca Hardcastle.

Whether you are looking to grow your nest egg, preserve your assets after you retire, or distribute your estate to the next generation, we offer a personalized approach to wealth management that puts you and your family first.

Suite 603, 734 7th Avenue SW Calgary, Alberta, Canada, T2P 3P8 Phone: 403-205-3533 • Toll free: 800-471-7853 • Email: info@hemisphere.ca Web: www.hemisphere.ca

PUBLISHERS

Pat Ottmann & Tim Ottmann

EDITOR

Melanie Darbyshire melanie@businessincalgary.com

COPY EDITOR Nikki Mullett

ART DIRECTOR

Jessi Evetts jessi@businessincalgary.com

ADMINISTRATION/ACCOUNTING info@businessincalgary.com

REGULAR CONTRIBUTORS Shane Wenzel David Parker

THIS ISSUE’S CONTRIBUTORS Melanie Darbyshire Rennay Craats Jamie Zachary John Hardy Lisa Kopochinski Erlynn Gococo

PHOTOGRAPHY

Cover photo courtesy of Riverwood Photography

ADVERTISING SALES/CUSTOM PUBLISHERS Julie Price 587-774-7617 julie@businessincalgary.com Melissa Mitchell 587-774-7601 melissa@businessincalgary.com Evelyn Dehner 587-774-7615 evelyn@businessincalgary.com Courtney Lovgren 587-774-7613 courtney@businessincalgary.com Brittany Fouquette 587-774-7624 brittany@businessincalgary.com Karla O’Brien 587-774-7620 karla@businessincalgary.com

MERCURY MESSENGER mercurymessenger.ca

RELIABLE - PERSONAL - CONSISTENT SERVICE Deliveries requiring either car, truck, van or bike downtown Deliveries starting at only $3.50 Hours of operation 8am to 6pm After hours & weekend deliveries available Proudly owned and operated by Calgarians

CREATE YOUR ACCOUNT NOW

Call 403-255-4000 or visit us at mercurymessenger.ca

EDITORIAL, ADVERTISING & ADMINISTRATIVE OFFICES 1025, 101 6th Ave. SW Calgary, AB T2P 3P4 Tel: 403.264.3270 | Fax: 403.264.3276 Email: info@businessincalgary.com

SUBSCRIPTIONS Online at www.businessincalgary.com Annual rates: $44.10 CDN | $68 USA $130 International | Single Copy $3.50 Business in Calgary is delivered to over 33,500 business people every month including all registered business owners in Calgary, Banff, Canmore, Airdrie, Okotoks, Cochrane and the Calgary Chamber members.

The publisher does not assume any responsibility for the contents of any advertisement, and all representations of warranties made in such advertising are those of the advertiser and not of the publisher. No portion of this publication may be reproduced, in all or in part, without the written permission of the publisher. Canadian publications mail sales product agreement No. 41126516.

Return undeliverable Canadian addresses to circulation dept.

1025 101 6th Ave. SW Calgary, AB T2P 3P4 info@businessincalgary.com

WWW.BUSINESSINCALGARY.COM

14

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

Business in Calgary magazine’s circulation is audited twice a year by BPA International.

THE YEAR AHEAD FOR ‘WAKE-UP CALLS’ // SHANE WENZEL

The Year Ahead for ‘Wake-up Calls’

BY SHANE WENZEL

I

like to read commentary by various writers on what they think will be most important occurrences in the upcoming year. I have a stack of “The Year Ahead” Maclean’s magazines, but also collect “The World Ahead” by The Economist.

I typically avoid Maclean’s the rest of the year because it noticeably caters to eastern Liberal politics. On the other hand, The Economist covers the entire world and prints facts rather than opinions. This time there is only room for my take on some factors that Maclean’s see for 2024.

The housing sector this year, which is the most talked about, challenged any possibility of cheers from me when they talked about the $4 billion government Accelerator Fund and the 100,000 homes they expect completed in three years.

Personally, I am not sure how that can be accomplished.

There are a number of “but only ifs” to go along with the program criteria. Words like a requirement for densityboosting guidelines, removing parking and exclusionary zoning called for by Trudeau & Co. who have never built 30,000-plus homes in a single year, makes the prediction around it rather naïve.

Where are the trades coming from? To my knowledge, no specific requirements for ‘experienced’ building trades is being requested and screened for by Immigration Canada! When Calgary was named along with Humboldt, Saskatchwan as ‘two example cities’ to watch, I decided someone needs a class in civics. Humboldt is a very nice ‘town’ of 6,000, but with much different needs than Calgary’s population of 1,640,000, which gained 86,000 plus newcomers in 2023 alone.

me this is someone who has not actually discussed any associated costs. Each “tiny home” requires their own underground utilities dug into deep trenches. The same holds for the idea of alley or coach homes also mentioned as possibilities. Too bad this kind of information is not released at the same time. After all, we taxpayers are paying for this.

From there the politics showed even more as the chapters moved into ‘climate change.’ Apparently, public clean air shelters will be built by the government with high-grade filtration systems to contend with ‘smoke particles’ in the air if wildfires occur. Why not just utilize the ‘never used’ COVID encampments that are currently stored in a warehouse in Quebec? Better yet why not just create incentives for homeowners to upgrade their filtration systems?

A $50M (yes, million) evacuation centre is being built in northern Ontario on the Missanabie Cree First Nation, as an ideal template ‘they say’. It is opening this spring with recreational facilities, commercial kitchens and dining areas for its temporary visitors. I wonder if that is where the lithium and other ‘rare earth’ soils are scheduled to be dug for those two recently subsidized battery plants granted to Ontario? And is this centre for the First Nations group that have been holding up the dig?

These are not Maclean’s ideas, only their predictions made off government-stated policy. But seriously, everyone – it’s time to “stop scaring the kids.”

The writer’s prediction that a tiny-home movement “will sweep the nation” as one affordable housing option tells Shane Wenzel is president of the Shane Homes Group of Companies. Follow him @shanewenzel on Facebook, Twitter, LinkedIn, Instagram and YouTube. His column is written for the Alberta Enterprise Group, @AEG on Facebook, Twitter and LinkedIn.

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // FEBRUARY 2024

15

NAVIGATING A PROACTIVE TERMINATION // HUMAN RESOURCES

NAVIGATING A PROACTIVE TERMINATION PREPARATION, COMMUNICATION KEY WHEN LETTING STAFF GO, SAYS HR AND LEGAL EXPERTS

BY JAMIE ZACHARY

W

hether rooted in misconduct or a more amicable separation, the decision to terminate an employee can be a complex process that requires careful consideration and a whole lot of planning, say human resource and legal professionals.

16

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

Succeeding with the Chiu School of Business How Bow Valley College is preparing your future workforce for excellence

Before Damilola Agbaje moved to Canada, she had been to university in Nigeria and the United Kingdom. However, as a mature student, she wanted small class sizes at her next school so she could get to know her instructors and classmates. That’s exactly what she got in the Human Resources Certificate at the Chiu School of Business.

“Bow Valley College has instructors that want you to succeed,” she says. “They will support you as long as you're ready to take that step.”

During Keith Winters’ Business Administration Diploma - Human Resources Major, he created, designed, and implemented training plans and programs for employees. That assignment would allow him to implement a three-week onboarding training program from scratch in his previous role as National Sales Trainer at a private college. “Without the guidance and support received from Jeff Kawalilak, one of the instructors in the business admin program, I never would've gained the immeasurable expertise and hunger that I now have for the continued growth and development for employees,”says Winters.

Damilola Agbaje, Human Resources Management System Analyst at TransAlta

Keith Winters, Talent and Culture Coordinator at Haventree Bank

Scan to connect with Bow Valley College students and grads

NAVIGATING A PROACTIVE TERMINATION // HUMAN RESOURCES

Sarah Miller, a Calgary-based associate at JSS Barristers, has a civil litigation practice that focuses on employment, shareholder, constitutional and regulatory disputes.

The first thing she encourages an employer to do when considering an employee termination is to determine whether there’s cause or not – in other words, are they being let go for workplace misconduct?

“If you don’t have cause, you want to look at the employment standards code or whatever statute applies to that employment,” she says. “You want to look at their contract to ascertain if there’s terms there that describe what should happen at termination.

“And then you want to consult with a lawyer to figure out what kind of severance is required, what kind of notice or pay in lieu of notice, otherwise referred to as severance, would be required.”

Preparing for a with-cause termination, meanwhile, is more complicated. It requires the employer to not only demonstrate that the employee has engaged in significant misconduct, but that the misconduct was repeated, and the employer can show it did everything it could do to rectify the situation.

THE FIRST THING MILLER ENCOURAGES AN EMPLOYER TO DO WHEN CONSIDERING AN EMPLOYEE

“If I have an employer saying they want to terminate this employee without cause, I would first need to see the (employee’s) contract. I’m then going to do some research to figure out what that the reasonable terms are,” says Miller.

TERMINATION IS TO DETERMINE

“If it’s a for-cause termination, I still need to see that contract.

But I’m also going to ask for what kind of communication they had with them. Whether they have any policies in place regarding this issue? How have they failed to meet them?”

BEING LET GO FOR WORKPLACE

Miller says these policies are important because they set out the expectations a company has of its employees. Yet just having those policies is not enough. They also need to be properly communicated to employees. She provides the example of an employee caught drinking at work on a Friday afternoon.

Inspired HR founder and CEO Debby Carreau has worked with small, medium and large organizations in dozens of industries across Canada to establish structures and guidelines around business change, restructuring and people management. She agrees that having well-defined policies and processes ahead of an employee termination is a must.

“I would ask whether they have a drug and alcohol policy in place Have they communicated to this person about this expectation? Is it one of those offices that just have Friday drinks in the office? You want to keep in mind that you’re not just going to terminate somebody on a whim.”

“Companies need to develop a good proactive strategy long before they get to that point,” says Carreau, who founded the human resources consulting firm in Calgary in 2006. “The more you can put in the contract, the cleaner it makes it and the more you can be consistent.”

WHETHER THERE’S CAUSE OR NOT – IN OTHER WORDS, ARE THEY MISCONDUCT?

ABOVE: SARAH MILLER, ASSOCIATE AT JSS BARRISTERS.

18

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

National Loan Program

Supporting your big dreams Fuelling your business growth An innovative loan program for women entrepreneurs Providing you with: Loans in any amount up to $50,000 Terms up to 5 years Flexible repayment options Robust business advice and resources delivered by expert advisors

Ready to get started?

Connect with the WEOC loans team at loans@weoc.ca The WEOC National Loan Program is a partnership between WEOC and our loan fund partners.

NAVIGATING A PROACTIVE TERMINATION // HUMAN RESOURCES

Both the Chartered Professionals in Human Resources (CPHR) Canada and Society for Human Resource Management (SHRM) in the U.S. also encourage organizations to have a termination checklist that walks managers through the steps before, during and after an employee termination. The list can vary, but should generally include additional items to consider, such as: • Whether approvals need to be obtained • Has training been provided to those conducting the meeting?

• Are there at least two people present?

• Does there need to be a safety risk assessment?

• Does the severance and/or termination package contains all the required documents and deadlines?

“And these are just a few examples,” says Carreau. “This is where, if you don’t have an HR department in house, I would really encourage you to either call an HR firm or an employment lawyer and just make sure that you talk through all these different pieces to make sure that you’re not forgetting an important step.”

Despite the benefits of having a defined plan in place for leaving employees, recent data on employee exit processes indicates many Canadian companies are still lagging behind.

Earlier this year, online marketplace vendor Capterra revealed only around a quarter of employees (26%) contacted in a survey say their employer has an “offboarding” strategy.

Nearly half of respondents (45%) say no strategy has been implemented, while the remaining survey-takers don’t know if one is in place.

Furthermore, although the majority of employees (37%) said their company does offer support to laid-off employees, 30% also said their company doesn’t provide anything after a layoff.

Carreau believes these, among others are, “very basic things an organization should be thinking about to mitigate risk, to treat people with respect and to make sure they’re supporting the culture of all the people who are left behind. That’s not even really being proactive.

That’s a basic expectation of employers today to do the right things.”

20

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

Miller says it’s important to not skip any steps along the way either. She brings up the example of a soon-to-be-terminated employee going on stress leave.

“Really, at that point, you just have to accept it,” she says.

“There’s little you can do in advance of receiving that because you can’t really rush a termination. Mental health issues, even temporary, are protected under human rights law. So, if they are going on stress leave, it’s something that just needs to be accommodated and allowed to run its course.”

The consequences of poorly executed employee termination can be costly, says Miller.

“If you can’t negotiate a resolution, then you could be in litigation for years. You’re going to pay a lawyer and maybe pay this employee for severance, discrimination damages – aggravated or even punitive damages,” she says, noting grievances often trace back to not paying the right amount of severance, alleging cause that they can’t prove or discrimination.

“And that’s really the outcome that everybody wants to avoid. The employee wants to avoid that, too. Nobody wants to be embroiled in employment litigation. Employees deserve certain respect, and we should treat everybody fairly and appropriately.”

In fact, one of the biggest misses that Carreau sees is when employers drag out the termination process. She believes that employers waiting too long before terminating someone is doing an even greater disservice to everyone involved.

“A lot of time, a lot of energy and stress, is wasted when it can be the best thing not just for the organization, but for the individual who they’re parting ways with,” she says.

“When an employer knows a person’s not the right fit and they’re going to make a change, then they should make the change as quickly as possible so that person can move on with their life. There’s nothing worse than dragging it out for two years when both parties would be better served making the change soon rather than later.

“At the end of the day, most people are going to be better served moving on to an organization that values the skills that they bring to the table or that’s a better fit for them.”

GET MONEY TO HIRE A STUDENT CAREERS connects employers with motivated high school students who are interested in learning more about skilled trades, information and communications technology, healthcare, agriculture, forestry, or energy production. funding available For a limited time, CAREERS will provide a financial incentive of up to $7 7,500 for qualified employers to help cover the cost of providing a student internship. To learn more visit careersnextgen.ca/employers

CALGARY’S SUDDENLY BOOMING CONDO MARKET // CONDOS

CALGARY’S SUDDENLY BOOMING CONDO MARKET

BY JOHN HARDY

A F FO R DA B I L I T Y I S N OT A N I SS U E

C

runching 2023 YYC real estate stats and trends confirms that, despite a lingering listings slump having caused low inventory in most housing types, for various reasons, Calgary continued as a hot market and a seller’s market.

22

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

23_011322_Bus_In_CGY_FEB_CN Mod: December 16, 2023 8:57 AM Print: 12/22/23 page 1 v2.5

π SHIPPING SUPPLY SPECIALISTS

BOXES, MAILERS AND MORE

ORDER BY 6 PM FOR SAME DAY SHIPPING

COMPLETE CATALOG

1-800-295-5510

uline.ca

Celebrate a story with a great beginning and no end in sight.

May 28-29, 2024 Toronto, ON

EARLY BIRD TICKETS NOW ON SALE

REGISTER NOW ccab.com/events BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // FEBRUARY 2024

23

CALGARY’S SUDDENLY BOOMING CONDO MARKET // CONDOS

“FINALLY!” SAYS DEMPSEY. “IT IS OVERDUE AND VERY GOOD NEWS FOR CALGARY’S CONDO MARKET. IT WAS THE FIRST TIME IN A LONG TIME THAT WE SAW LOW LEVELS OF INVENTORY, WHICH ALSO HELPED BOLSTER SALE PRICES.”

While factors like sales to listing ratios, affordability, mortgage rates and consumer confidence traditionally impact real estate trends, the overall Calgary market continues a bit of a Canadian anomaly. It is boosted by a surging demand, triggered by migration which is attracted by good jobs and high incomes, as well as Calgary’s affordability, especially compared with other major Canadian markets like Vancouver or Toronto.

2023 Calgary real estate stats and trends are testimonials that, after several sluggish and challenging years, it was particularly good news for Calgary condos.

By fall of 2023, Calgary’s detached home average prices increased by 11.2 per cent, year-over-year, to $707K. Semi-detached home average prices increased by 13.4 per cent, year-over-year, to $584K. Townhouse average prices increased by 22.8 per cent, year-over-year, to $419K. But apartment and condo sales increased by almost 50 per cent, with Calgary condo average prices increasing by nearly 15 per cent, year over year, to $310K. “Finally!” says the popular and upbeat Julie Dempsey, realtor and condo specialist with Royal LePage Benchmark. “It is overdue and very good news for Calgary’s condo market. It was the first time in a long time that we saw low levels of inventory, which also helped bolster sale prices.”

She points out that, after more than three years of a Calgary condo slump, the situation turned around. “Three long years ago, we were in the thick of COVID, and the last thing people wanted to do was live in a condo and share an elevator.

But we got through it and by the end of 2021, the average condo prices across the city were up nearly six per cent. By the beginning of 2022, there was an uptick and a trend of Ontario and B.C. condo buyers, investing in Alberta. Every time my phone rang, it was a 416 or 604 area code, with buyers wanting to purchase a Calgary condo.”

Even with the condo momentum, Dempsey admits that, at the beginning of 2023, it was hard to tell where the condo market was headed. “We had just been through six interest rate hikes, which should have put downward pressure on prices. But last year started with low inventory and strong sales. Calgary’s condo market started to accelerate.”

Real estate professionals also credit “the substitution effect” (a quirky factor of real estate) for boosting Calgary’s condo market. When changes in home prices or mortgage rates reduce buying power, consumers tend to substitute and shift to more affordable options and the substitution effect often changes the property types which buyers look for. It is one reason why, particularly in the past two years, the composition of home sales in the Calgary market has shifted toward condos and away from detached houses.

ABOVE: JULIE DEMPSEY, REALTOR AND CONDO SPECIALIST WITH ROYAL LEPAGE BENCHMARK.

24

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

JA Company Program Company Program is a unique, experiential program that enables high school students to create, operate and successfully run after school businesses. By participating in Company Program, students are given the opportunity to: Discover the risks and rewards of starting a business Solve actual business challenges Develop strong ethical business standards Foster teamwork and business relationships

Learn to finance a start-up Produce and market a product or service Create an effective business plan Make effective sales pitches and presentations

Thank you to the following supporters who make this program, experience and impact possible:

CPA Alberta | CPA Education Foundation Alberta | Dale Carnegie | Foundation for the Advancement of Entrepreneurship Dick & Lois Haskayne Fund at Calgary Foundation | Scott Bobye Scholarship Fund at Calgary Foundation Interested in supporting this transformational program as a donor or volunteer? Please contact info@jasouthalberta.org

• Event Branding • Golf Tournament Packages • Custom Recognition and Service Awards • Safety Awards • Corporate Thank You Gifts • Trade Show Giveaways • Conference and Event Planning

Promoting Your Professional Image 403 291-0544 • sales@proimage.ca

www.proimage.ca BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // FEBRUARY 2024

25

CALGARY’S SUDDENLY BOOMING CONDO MARKET // CONDOS

THE CALGARY CONDO MARKET’S WORRIES OF A FEW YEARS AGO WERE ABOUT A GLUT OF UNSOLD INVENTORY, WHILE MANY NEW HIGH-RISE CONDOS WERE BEING BUILT. THAT IS ALSO SETTLING OUT. THE CALGARY CONDO MARKET IS CHANGING. ALTHOUGH STEREOTYPICAL HIGH RISE CALGARY CONDOS ARE STILL POPULAR, THERE IS GROWING DEVELOPMENT IN THE LOW-RISE CONDO SECTOR. According to recent CREB numbers, the higher interest rate environment and recent rental rate increases are causing more people to look for Calgary apartment and condos.

While it is positive news for Calgary’s condo market, the facts show that it is low inventory, not price points, which are a festering Calgary real estate problem.

CREB points out that although there is continued improvements in the number of new listings, particularly for apartment condominiums, it is still not enough to cause any substantial change from Calgary’s low inventory situation.

While there is some concern about affordability also becoming a Calgary real estate issue, like it is in Ontario and B.C., so far it does not loom as much of a Calgary condo issue. “Although the 2023 benchmark price was $300,000, we still had some condos priced below $200,000,” Dempsey points out. “So, with 10 per cent down, someone earning $52,000 a year can qualify. In the entry level of Calgary’s condo market. That means a buyer can own for the same, or less, than rent.”

The Calgary condo market’s worries of a few years ago were about a glut of unsold inventory, while many new highrise condos were being built. That is also settling out. The

26

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

Family Owned, Local Business

Serving Albertans SINCE 1978

Choose Local, Keep Alberta Strong!

Calgary condo market is changing.

Although stereotypical high rise Calgary condos are still popular, there is growing development in the low-rise condo sector.

“Besides, it is much safer for developers to do this style of condos,” she explains. “The sales and build cycles are much shorter for low-rise, compared to the conventional high-rise market, which can often take two to four years from start to completion. We are also seeing more development of condos in the suburbs, with new condo developments going up in booming suburban areas.”

The Coffee Connection supports local coffee roasters through our coffee offerings.

Ask us how you can enjoy locally roasted coffee at work!

We offer bean to cup equipment for your office loaned free with purchase of supplies. Ask about our 30 day free trial.

Locally Roasted Espresso & Steamed Milk

1000 Café Beverages only $400 monthly

Visit us at www.TheCoffeeConnection.ca Calgary - Edmonton - Red Deer

Considering the conventional real estate market impacts of influencers like mortgage rates, inventory and benchmark prices, real estate in general, and particularly condos, are still driven by the basics of consumer wants, needs and trends.

Added to the demand for traditional inner city, downtown condos, Calgary’s condo market is experiencing large growth in the suburbs, in new walkable communities where people can go out and get groceries and have downtown experiences like restaurants, coffee shops, retail and personal services within a short distance.

Unlock your Brand’s Potential Corporate Headshots

corporate videos

Events photography

personal branding

“If the past two years are any indication of 2024, ” Julie Dempsey says with enthusiasm, “the Calgary condo market is poised to be a great place to invest.”

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // FEBRUARY 2024

27

CALGARY TO HOST THE SPECIAL OLYMPICS CANADA WINTER GAMES // COVER

CALGARY TO HOST THE SPECIAL OLYMPICS CANADA WINTER GAMES GAMES CO-CHAIRS CHERYL BERNARD AND FRANÇOIS POIRIER ENCOURAGE CALGARIANS TO SHOW SUPPORT

BY MELANIE DARBYSHIRE

T

he first Special Olympics competition was held in Chicago’s Soldier Field on July 20, 1968. The oneday event, spearheaded by Kennedy Foundation director Eunice Kennedy Shriver, included 1,000 athletes with intellectual disabilities, from both the U.S. and Canada, competing in over 200 challenging events such as swimming, floor hockey and track and field.

The adjective ‘special’ was chosen by Shriver as a way to define the unique gifts of adults and children with intellectual disabilities; the goal of the Games was to put a bright and public spotlight on ability, rather than disability.

For many athletes, it was the first time they had heard the sound of applause, which was given in a celebration of courage and in the spirit of inclusion. Those first games are described as “daybreak” – the early stirring of a global movement for people with intellectual disabilities.

Fifty-five years later, Special Olympics is the world’s largest sports movement for people with intellectual disabilities, with more than five million athletes in 174 countries. The

28

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

Special Olympics World Games are held every two years, alternating between summer and winter. The next World Winter Games will be held in Torino, Italy, in March 2025.

In advance of those World Games, the Special Olympics Canada Winter Games will take place in Calgary from February 27 to March 2. Over 800 athletes from all over the country will converge on this city to compete in eight sports with the goal of achieving personal bests, and in some cases, the opportunity to be named to Special Olympics Team Canada.

“Special Olympics is just that, it’s special,” says Cheryl Bernard, co-chair of the Games organizing committee.

Bernard is well-known in the Canadian sporting world: a curler, she won silver at the 2010 Winter Olympics and is now the president and CEO of the Canada’s Sports Hall of Fame. “To showcase these athletes on the world stage at home here in Calgary was a big thing for me. We don’t always get to see these athletes and really, they are teachers to all of us. When you watch them, you can really see what acceptance and inclusion mean.”

CALGARY TO HOST THE SPECIAL OLYMPICS CANADA WINTER GAMES // COVER

Bernard’s co-chair for the Special Olympics Canada Winter Games is François Poirier, president and CEO of TC Energy.

“The community venues really wanted to support the Games,” she says.

The Opening Ceremony presented by the Calgary Flames Foundation will be held at Stampede Park, followed by competitions in five-pin bowling, alpine skiing, cross country skiing, curling, figure skating, floor hockey, snowshoeing and speedskating. The Closing Ceremony on March 2 will also take place at Stampede Park.

She encourages all Calgarians to come out and participate in the Games, as spectators or donors. “You’re in for a treat and you’ll be changed if it’s your first time,” she predicts. “For many people who are coming back to support these Games as volunteers, they just want to continue to showcase these athletes.”

Bernard applauds the many local venues – including The Bowling Depot, Confederation Park Golf Course, WinSport, the North Hill Curling Club, Seven Chiefs Sportsplex, Maple Ridge Golf Course and the Olympic Oval – for stepping up to make their facilities available for the events, and for rising to the occasion by conducting barrier-free accessibility audits, sending a resounding message of inclusion.

Indeed, volunteers – 1,500 of them – are a key driver to the Games. They have not been hard to come by.

“I’m not at all surprised as to how Calgary has embraced the Games,” Poirier says. “I’m a transplant to this city eight or nine years ago, and it’s just the giving spirit of the city of Calgary. The community is showing itself yet again in the context of these Games.”

ABOVE: GAMES CO-CHAIRS CHERYL BERNARD AND FRANÇOIS POIRIER. PHOTO SOURCE: RIVERWOOD PHOTOGRAPHY

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // FEBRUARY 2024

29

CALGARY TO HOST THE SPECIAL OLYMPICS CANADA WINTER GAMES // COVER

For Poirier and TC Energy, involvement with the Games was a great privilege. “The purpose of a company has evolved,” he reflects. “Traditionally it was shareholder value and profitability, but companies now have a broader responsibility. We must demonstrate a set of values that our employees – our greatest asset – can align with. The Special Olympics are about inclusion, innovation and strong support for the community, and these are all very much aligned with our values at TC Energy. I couldn’t think of a better opportunity for me as the leader of the company to get involved and lead by example and show our employees and the community how important this is.”

As a Premium Sponsor of the Games, TC Energy chose the volunteer program as its signature event throughout the Games. “It aligns with our values of being community minded,” Poirier notes. “We made a commitment that 10 per cent of the total 1,500 volunteers for the Games would consist of TC Energy employees. We have not only met ABOVE: ATHLETE AMBASSADORS PRESENTED BY PEMBINA DARBY, ALLIE, DAMION AND LEONKO JOIN CO-CHAIR CHERYL BERNARD AND MORE THAN 1,000 GRADES 4 TO 6 STUDENTS AT 7 CHIEFS SPORTSPLEX TO LAUNCH THE SCHOOL PROGRAM PRESENTED BY RBC.

30

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

Success doesn’t come pre-packaged.

Your tax strategy shouldn’t either.

Navigate Canada’s complex tax landscape with confidence. Together, we’ll develop tailored solutions to keep you onside of the relevant legislation while helping you retain more of your hard-earned revenue.

John Nygren, CPA, CA Regional Tax Leader, Calgary | 403.536.5541 | john.nygren@mnp.ca MNP.ca

CALGARY TO HOST THE SPECIAL OLYMPICS CANADA WINTER GAMES // COVER

DAY

but already exceeded that goal, with more than 200 of our dedicated employees having signed up to volunteer at the Games. It’s just a win-win on all sides and I couldn’t be more proud of the way our company has stepped up.”

Many local companies, organizations and governments have also generously donated to the Games, including the Calgary Flames Foundation, RBC, Blakes, BMO, Cenovus Energy, CIBC, Evans Hunt, Pembina, Safeway, TD Bank, City of Calgary Golf, EY, Scotiabank, National Post, Graffiti Signs, Black Diamond Group, Tourism Calgary, City of Calgary, Calgary Arts Development and the governments of Alberta and Canada.

“Blakes is sponsoring curling,” Poirier explains. “We asked them for a monetary contribution and they stepped up for that full amount, but also offered pro bono legal work to Games staff and made personal donations from the partners of the firm. They went above and beyond. And again, it was conversations around engaging employees

and aligning their firm’s values around inclusion and supporting the community.”

Being ‘dry’ Games – alcohol is not served or brought into any of the events – local Burwood Distillery has stepped up to create and provide a “nojito” (a non-alcoholic mojito) in support. Launched in ‘dry January,’ the nojito is sold in local Safeways with proceeds going to the Games.

“Again, it’s those small community partners who come out of the woodwork to do something and help,” marvels Bernard.

“It amazes me when community comes together like this.”

To further the lasting impact the Games will have on the community, a Legacy Program was launched last October, with an employment initiative to make Calgary, Alberta and Canada more inclusive for persons with an intellectual or developmental disability. The new disability-inclusive employment initiative provides opportunities for employers to work with Goodwill Industries of Alberta via their Employer Inclusion Accelerator (EIA) program.

ABOVE: ATHLETE AMBASSADORS PRESENTED BY PEMBINA DARBY, DAMION AND LEONKA ATTEND THE OPENING CEREMONIES FOR THE WICKFEST WORLD HOCKEY FESTIVAL.

32

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

CALGARY TO HOST THE SPECIAL OLYMPICS CANADA WINTER GAMES // COVER

Poirier explains. “Our mission here is to make this the experience of a lifetime for the athletes and their families.

Leonka has participated in Special Olympics for 21 years, so she has a unique perspective and experience to make sure we’re doing things the right way.”

“THE PROGRAM IS SUPPORTED

BY A COUPLE OF DIFFERENT ORGANIZATIONS TO HELP COMPANIES PREPARE AND MAKE SURE THAT IT’S A SUCCESSFUL EXPERIENCE BOTH FOR THE COMPANY AND THE INDIVIDUALS,” POIRIER EXPLAINS. “The program is supported by a couple of different organizations to help companies prepare and make sure that it’s a successful experience both for the company and the individuals,” Poirier explains.

Tourism Calgary and TC Energy are both working with Goodwill via the EIA Program to ensure disability-inclusive employment programs are maintained within their organizations. “We’re starting by hiring one person in Calgary with the ambition to broaden the program across the entire company,” he says. “And I have to tell you, I have gotten way more out of this experience than I’ve given, and the Games haven’t even started yet! It’s because of the sincerity, the enthusiasm, the honesty and the integrity of every athlete I’ve met on my own personal journey to learn what this is all about.”

Included among these individuals are Athlete Ambassadors, who attend and speak at events in the lead up to the Games.

One Ambassador, Leonka, is on the Executive Committee for the Games. “She contributes in all aspects of our decisions,”

“If we’re going to walk the talk of inclusion, we don’t just put these Games on for them, we put these Games on with them,” agrees Bernard. “We had a lightbulb moment when we were all meeting about the Olympic cauldron design, trying to decide which to use, and it was Leonka who spoke up and mentioned the key things that are important. And right away we all went, ‘OK, decision’s made.’ When you see inclusion in action you understand that by bringing so many different people with different abilities and experiences together, you get the very best of everything.”

To engage local children, the Calgary 2024 School Program presented by RBC was also launched, aiming to help over 1,000 youth in grades four through six learn about disability and inclusion.

A member of the board of Tourism Calgary, which was instrumental in the bidding process for the Games, Bernard notes the impact the Games will have on the city, including approximately $10.7 million into the local economy: “There’s going to be over 4,000 people – athletes, coaches, families and support groups – coming to Calgary. One hundred per cent of the proceeds from the Games goes back into the community through the Legacy Fund. Seventy per cent stays right here and 30 per cent goes to Special Olympic Canada for their national programs. It’s a really good split for us.”

All Calgarians are encouraged to show their support for the Games at the Safeway’s Champions Celebration on March 2 from 10 a.m. to 1 p.m. in Olympic Plaza. The free event for the whole family will include a pancake breakfast, fun prize giveaways and on-ice performances, while cheering on the medalists as they take the podium for an awards presentation.

Bernard also notes donations to the Games can be made on the website and are very much appreciated.

A showcase of the very best of both the intellectual disability sport community and the city, the Games are sure to be an unforgettable event, with lasting impacts for many years to come. All Calgarians should support.

ABOVE: ATHLETE AMBASSADORS PRESENTED BY PEMBINA ALLIE AND DARBY JOIN SPECIAL OLYMPICS CANADA WINTER GAMES CALGARY 2024 CO-CHAIRS FRANÇOIS POIRIER AND CHERYL BERNARD TO OFFICIALLY WELCOME BLAKES TO THE FAMILY OF CORPORATE PARTNERS SUPPORTING THE GAMES. BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // FEBRUARY 2024

33

NOT ALL BUSES ARE THE SAME

Next Level Comfort Enjoy Complimentary Entertainment & Amenities

See What Makes Us Different Book Your Next Trip Today

www.redarrow.ca

THE GROWING SECTOR: SENIOR LIVING // SENIOR LIVING

THE GROWING SECTOR:

SENIOR LIVING

IT HAS BEEN PROJECTED THAT BY 2034 THERE WILL BE MORE THAN 320,000 BABY BOOMERS IN CALGARY.

BY LISA KOPOCHINSKI

W

ith an increasing number of Baby Boomers aging, the senior living sector is expected to grow significantly across many cities in Canada. And Calgary is no exception. The question that arises is, what types of facilities are being planned and built to manage this demand in the city within the next decade?

“In 2014, there were approximately 169,000 Baby Boomers in Calgary,” says Jennifer Fulkerth, executive director of The Journey Club, Calgary’s first resort-style, lakefront community located within Westman Village.

Westman Village encompasses condos, leases, senior’s residences and active adult living, in addition to the 40,000-square-foot Village Centre amenity centre, as well as

onsite retailers and restaurants. The Journey Centre offers a range of care services for seniors including independent living, age-in-place assisted living and their Memory Care Program, a dementia care model known as Butterfly Care Homes, a person-centred care program based on the Meaningful Care Matters model.

Faster Growing Age Group “There are currently over 230,000 baby boomers in Calgary,” says Fulkerth. “Between 2014 and 2042, the growth rate of the 65-plus age group is double the rate for the total population. This population is the fastest growing age group in Calgary. It is projected in 2034 that there will be approximately 322,000 Baby Boomers.”

ABOVE: THE EDWARD OFFERS A VARIETY OF ACTIVITIES FOR SENIORS TO ENJOY IN ADDITION TO SERVICES SUCH AS THREE CHEF-RATE MEALS DAILY, TWO RESTAURANTS, A THEATRE AND LIBRARY, WELLNESS AND FITNESS PROGRAMS AND MORE. PHOTO SOURCE: THE EDWARD

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // FEBRUARY 2024

35

DISCOVER A NEW CONCEPT IN 55+ LIVING

Say hello to Wellings, a carefree new community with plenty of services you do want without the added cost of services you don’t need.

NOW LEASING, OPENING SPRING 2024

The Wellings lifestyle embraces the joy of freedom with plenty of choices and modern conveniences designed to suit your needs.

Enjoy the privacy of your luxury suite and live life to the fullest in welcoming community spaces just outside your door.

Our most popular amenities include:

• Full-sized kitchen included stainless steel appliances • In-suite washer and dryer • On-staff general manager, concierge, chef, maintenance manager and groundskeeper • On-site mail and package delivery • From light fare to comfort foods to elegant dining; the choice is yours. Our chefs make everything in our kitchens and on the grill • Private dining room with optional catering • Informal library and tech room, entertainment area with big screen, pool tables, fireplace, and outdoor terraces • Recharge Fitness Centre, with classes and equipment • Available underground parking with electric car charging stations • Housekeeping services available • Pet friendly Enjoy Wellings’ maintenance-free living and à la carte services designed to give you maximum value for a fulfilling lifestyle.

Reserve now and create a plan to move later!

Visit the Leasing Centre 1021-1025 Na’a Drive SW, life@wellingsofcalgary.com Mobile: 403-437-6986

wellingsofcalgary.com

THE GROWING SECTOR: SENIOR LIVING // SENIOR LIVING

As this age group continues to grow, she says it is vital that that there are residences and communities that cater to the needs of this population – whether it is a retirement community, aging in place and considerations for additional memory care.

“Affordable housing for seniors continues to be in short supply in Calgary, with concerns that there will be more seniors than affordable placement options as the population grows.”

Heather Collingridge is community relations coordinator at The Edward – an independent senior living property located in the South Calgary Mount Royal neighbourhood, next to the arts district, cSpace King Edward – which features studios, galleries, performing arts theatres, a community café and a farmer’s market – and Marda Loop, a dining and shopping district.

With 90 suites available for lease, The Edward opened in December 2020 in the midst of the worldwide pandemic, prior to vaccines.

“Once we saw the vaccinations coming, more seniors were ready to move in,” she says.

Collingridge says, in general, the senior living sector has become must less scheduled and has evolved over the last several decades. Just one example is The Edward’s rooftop garden where everything grown is used in their kitchen.

“There are a lot more flexible meal plans and in-suite laundry.

In the past, it would have just been a laundry room and a large kitchen. There’s more flexibility for seniors today.”

The Edward offers a variety of services such as three chef-rate meals daily, two restaurants, a theatre and library, wellness and fitness programs, and more. And, while the Edward offers primarily independent living, they also have support such as helping residents in the shower or with their medications.

“We’ve had some residents fall and who needed rehab and we helped with that. We arranged for some private physiotherapy. We don’t have a memory care area, but we do partner with different buildings around us, and we would refer them there.”

Collingridge adds that she doesn’t think Calgary has enough living options available and today, the Edward is nearly full.

“We are finding the phone is ringing more and more and with the aging Baby Boomers, we will find a shortage of retirement homes soon.”

Senior Care Options Calgary-based Carla Amthor is the CEO of Focus on Caring, a nationally recognized authority on senior and home care.

With her company tagline: “delivering the care that seniors deserve,” she and her team retrain how people think about home care and assistance that could support the lifestyle they would love.

ABOVE: THE JOURNEY CENTRE AT WESTMAN VILLAGE OFFERS A RANGE OF CARE SERVICES FOR SENIORS INCLUDING INDEPENDENT LIVING, AGE-IN-PLACE ASSISTED LIVING AND A MEMORY CARE UNIT.

38

PHOTO SOURCE: WESTMAN VILLAGE

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

Silvera Seeks Partners to Build Affordable Housing for Seniors

by John Hardy

T

he lifestyle wants, needs and expectations of today’s seniors are constantly changing.

For that reason, providing the most innovative and efficient housing, services and supports for independent, older adults is also constantly changing. That’s where Silvera for Seniors comes into play.

Calgary’s Silvera, the trusted non-profit provider of a diverse selection of housing and services, continues to earn an exceptional and respected reputation for ensuring Calgary seniors have access to secure and affordable housing with the supports they need to live their best lives.

“Silvera can make a difference in the lives of Calgary’s independent seniors,” explains Silvera’s chief external relations officer, Kyle Fawcett. “It is both an opportunity and a challenge we are passionately committed to.”

With more than 60 years of service, experience and respect, and the hard work and dedication of 350 employees, the Silvera housing portfolio has grown to more than 1,800 units in 28 supportive living and independent living communities in all four quadrants of Calgary. “We are a non-healthcare organization serving Calgary seniors with differing levels of income,” he explains.

living and pet-friendly property, Livingston Terrace Apartments, this April.

“And we’re not stopping there,” says Fawcett. “Our goal is to add 500 seniors housing units over the next five years. But it all depends on the availability of funding, from governments and community-based partners.”

He reiterates that while providing a high-quality lifestyle for Calgary independent seniors is an exciting opportunity, it also has challenges. “The social challenge of our moment is affordability. Managing the higher cost of living while being on a fixed income has become a burden that is too great for many seniors. It is a perfect storm that requires immediate action.”

Fawcett points out that Calgary’s affordability challenge is a combination of many factors. Higher interest rates and higher costs of living, population surges and the reality that for several years, much of the focus was getting through COVID, and most everything else was put aside for another day.

“Growing the diverse selection of housing, services and supports for independent older adults is core to our organizational mandate and strategies.”

“Now we must come together,” he urges with enthusiasm and positivity. “Community support is vital to leveraging government resources to fund desperately needed projects. It truly takes a village to make progress, the business community, builders, social agencies and governments – working together – to ensure the needs of financially vulnerable seniors in our community can be met.”

Over the past 24 months, Silvera has increased its number of affordable independent living units by 20 per cent and will bring an additional 47 units online in Silvera’s newest affordable independent

The facts, figures and Calgary trends underscore this urgency. “There are currently more than 600 qualified people on Silvera’s waitlist,” Fawcett says.

“The need is great.”

Become a Friend of Silvera today to help build

Affordable Housing For Seniors

Donate. Volunteer. Advocate.

Sign up online to support local seniors.

403.567.3618 silvera.ca/friendsofsilvera

THE GROWING SECTOR: SENIOR LIVING // SENIOR LIVING

“People plan their retirement and their funeral, but they forget about what’s in between. What if there is a medical emergency and they end up in the hospital and then receive the message that they have to go to a facility.”

She adds that people often accept this suggestion as part of the diagnosis or best plan going forward and make decisions from that thought process.

“We believe that people would be well served to be aware of options, allowing them to make choices that are the best ones for them.”

Amthor says our senior and soon-to-be senior population is vastly different from the senior population of decades ago when family members often cared for their aging parents.

“My own grandmother moved into our small-town seniors lodge and it was almost just like changing residences as she knew everyone. The sense of community in the lodge was “old-time” which unfortunately doesn’t seem to exist today.”

Today’s seniors are more independent longer, involved in activities, travel, grandchildren’s lives, even if only through social media. This demographic is unique and special and deserves to be treated as such.

She adds that senior facilities are an important support to our aging population but should not be considered as one’s only option as one ages or when health may be failing.

“I believe that our seniors and their families would be better served to be presented with all options that are available.

With the new client directed home care support, more and more seniors have the option of remaining in their homes. In years past, this option didn’t even seem to be presented as it was often not attainable.”

She adds that seniors are the most valuable asset we have and should receive the support and care that they deserve.

“As a province with an aging population, it is incumbent on all of us to create options and solutions to deliver this much deserved support.”

When asked about senior housing options in Calgary, Amthor says there are assisted living and senior living options but believes that every option should be explored allowing best decisions to be made, including aging in place.

“This is why I believe a lifestyle assessment should be part of our plan for our golden years. It is essentially easier to plan for this wonderful part of our lives when we are not under stress and make decisions we might not ordinarily have made.”

In summing things up, Amthor says needing support does not mean you are no longer capable, and you should not be afraid to ask.

“We believe in supporting your independence, quality of life and peace of mind while supporting the lifestyle you would love. Anyone can deliver care, but I want to them to receive the care and lifestyle they deserve. We will continue educating people to what is available and what that could look like. We believe aging is just another adventure waiting to be embraced.”

ABOVE LEFT: CARLA AMTHOR, CEO OF FOCUS ON CARING. ABOVE RIGHT: THE EDWARD IS AN INDEPENDENT SENIOR LIVING PROPERTY LOCATED IN THE SOUTH CALGARY MOUNT ROYAL NEIGHBOURHOOD. PHOTO SOURCE: THE EDWARD

40

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

Your Lifestyle is More Than Just How You Choose to Live

Y

our lifestyle reflects how you live, who you are, your way of life and resonates with your personal identity. Lifestyle is all encompassing as it includes your day-to-day functions, activities, fun and an overall sense of well-being.

These are all the reasons that Focus on Caring supports and encourages everyone to embrace their lifestyle and find ways to support and maintain it as an essential part of life.

You might be thinking that is a bit over the top. I am here to assure you, absolutely not.

As we consider our own lives, we would like to continue living as we would most enjoy, regardless of age or health. We don’t like to think about our lifestyle being impacted negatively. Without even realizing it, our thoughts and our resulting action often cause a contraction, a withdrawal from life and our lifestyle as we know it.

Focus on Caring, over the past 30 years, has created a support and solution exactly for these circumstances, even if they currently are only present as a passing thought. Our desire is for everyone to be able to enjoy their lifestyle to the utmost, even when it has to be altered. We’d love for you to meet your own personal assistance who is also an exceptional caregiver, if necessary.

A Focus on Caring Lifestyle Assistant is available to support you as you embrace your journey, with whatever aid or assistance you want.

Like most things in life, opting to consider a lifestyle assistant is a personal decision, but could be one of your best choices. It represents freedom, independence and peace of mind. Your activities and fun are less likely to be curtailed. The daily chores that maybe aren’t as easily accomplished anymore either through ability or desire to complete them, are done for you, with ease. Your visits, events, travel, your personal activities are supported and encouraged as an essential part of well-being. Your choice to add a lifestyle assistant to your world, is an act of want as opposed to one of need. Who wouldn’t want to continue living and enjoying life as you always have?

Whatever may hold you back, even if it is old thinking of what having support means, consider a change of mind. I encourage you to embrace what freedom can bring, with your own personal lifestyle assistant.

Everything is connected and this is no exception. Maintaining your lifestyle is actually connected to your physical health and studies show it can help prevent chronic diseases and long-term illnesses.

Who knew there was such an added bonus to continuing to live your life, just as you would love? Focus on Caring views these years as just another adventure waiting to be embraced and we welcome you to have us design the support that best serves you.

Providing Seniors with the home care they deserve

Call us at 403-264-3839 • www.FocusOnCaring.com

SENIOR LIVING // DIRECTORY

HOME CARE FOCUS ON CARING Focus on Caring specializes in Senior Home Care services for the Calgary elderly, enabling them to continue living in the comfort of their own home.

2467 23rd Street NW • 403-264-3839 www.focusoncaring.com

NORTHWEST ATRIA RETIREMENT, ARBOUR LAKE Atria Retirement Canada is committed serving seniors and their families, including those with disabilities, by striving to provide our services in a manner that is accessible to everyone.

900 Arbour Lake Rd NW • (587) 316-7637 www.atriaretirement.ca Amenities: Activity room, billiards lounge, chapel, computer room, fitness and exercise equipment and more.

BOW VIEW MANOR Bow View Manor is a long-term care facility dedicated to helping seniors live a fulfilling life. We provide a personalized care plan that, when combined with our comprehensive array of services, provides residents and families the kind of lifestyle they deserve.

4628 Montgomery Blvd NW • (403) 288-4446 www.bowviewmanor.ca Amenities: Outdoor space, entertainment, socialization and celebrations.

BOW-CREST LONG TERM CARE At Bow-Crest Long Term Care Home in Calgary, Alberta, we work around the clock to ensure our residents are happy and comfortable.

5927 Bowness Rd NW • (403) 288-2373 www.reveraliving.com Amenities: Lounge, beautiful garden sitting area, housekeeping and laundry services.

CAMBRIDGE MANOR Opening fall 2020 253 Smith St NW • (403) 536-8675 www.cambridgemanor.ca

ROCKY RIDGE RETIREMENT COMMUNITY

Holy Cross Manor meets the various and changing needs of residents and is located in the northwest community of Evanston, Calgary. The community features a home-like design and ensures a safe environment while promoting independence.

70 EvansPark Manor NW • (587) 230-7070 www.covenantcare.ca Amenities: Courtyards, garden areas, large dining rooms, multi-purpose space and more.

Signature Retirement Living is committed to protecting the health and safety of our residents and employees in our Retirement Communities, Retirement Residences, Seniors Apartments, and Support Office.

10715 Rocky Ridge Blvd NW • (403) 930-4848 www.rockyridgeretirement.com Amenities: Courtyards, lounge, card games, billiards, shuffleboard, salon and more.

EVANSTON GRAND VILLAGE

SAGE HILL RETIREMENT RESIDENCE

Evanston Grand Village is ideal for seniors who want an independent and active lifestyle without the worries of maintaining a home or depending on family for help.

40 Evanston Way NW • (403) 274-6416 www.evanstongrand.ca Amenities: Library, computer lab, on-site beauty salon/ barbershop, a relaxing and comfortable spa room and more.

EVANSTON SUMMIT Evanston Summit is a faith-based community, focused on creating an environment aligned with your values and your budget. We understand the importance of belonging, which is why we are dedicated to offering a safe and active community that nurtures relationships, active lifestyles and personal well-being.

150 EvansPark Manor NW • (587) 538-7511 www.evanstonsummit.ca Amenities: On-site hair salon/barber shop, exercise room, recreational social programs and more.

EXTENDICARE HILLCREST We create an atmosphere of community and family. Our caring and professional staff wants everyone to feel genuinely at home and in a place where they enjoy living.

1512 8 Ave NW • (403) 289-0236 www.extendicarehillcrest.com Amenities: Spiritual services, denturist, beautician, foot care, tuck shop and more.

CATHEDRAL MANOR ESTATES

REVERA SCENIC ACRES RETIREMENT RESIDENCE

Calgary Heritage Housing is focused on the seniors self-contained, independent living demographic. We aim to Enhancing our tenants’quality of life, preserve their independence, reducing unnecessary movement, building strong communities and advocating on our tenants’behalf.

11 Varsity Estates View NW • (403) 286-7402 www.calgaryheritagehousing.ca Amenities: Large social room, open courtyard, garden area, exercise class, library and more.

Revera Scenic Acres offers a wide range of services for those looking for a comfortable, safe and welcoming retirement residence. Enjoy the on-site salon, library and so much more. Plus, new amenities coming soon!

150 Scotia Landing NW • (403) 208-0338 www.reveraliving.com Amenities: Recreation programs, salon & barber shop, fitness centre, fireside lounge and more.

CHARTWELL COLONEL BELCHER RETIREMENT RESIDENCE

REVERA THE EDGEMONT RETIREMENT RESIDENCE

Chartwell Colonel Belcher Retirement Residence, where residents and staff alike are always there to warmly welcome guests. You’ll find a strong sense of friendship and community are woven through the fabric of daily life at our dynamic residence.

1945 Veteran’s Way NW • (587)-287-3937 www.chartwell.com Amenities: Elevator, housekeeping, laundry, mail and newspaper delivery.

42

COVENANT CARE HOLY CROSS MANOR

This senior living residence offers the freedom of independent living with added care and security for those who need assistance.

80 Edenwold Dr NW • (403) 241-8990 www.reveraliving.com Amenities: Recreation programs, library, theatre, fireside lounge and more.

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

Sage Hill Retirement Residence, is a luxurious, exclusive retirement community that has been designed with your highest expectations in mind and will continue our long-standing tradition of excellence in retirement living.

6 Sage Hill Gardens NW • (403)455-2273 www.allseniorscare.com Amenities: Pet friendly, indoor pool, live entertainment, crafts and more.

ST. MARGUERITE MANOR St. Marguerite Manor meets the various and changing needs of 102 residents.The center features a home-like design and ensures a safe environment while promoting independence.

110 EvansPark Manor NW • (587) 955-9788 www.covenantcare.ca Amenities: Court yards, garden areas, hair salon, large dining, spa rooms and more.

THE LODGE AT VALLEY RIDGE RETIREMENT RESIDENCE The Lodge at Valley Ridge is a place where you can continue to be you and continue to grow as an individual by being socially connected, and challenged in mind, body, and spirit.

11479 Valley Ridge Dr NW • (403) 286-4414 www.verveseniorliving.com Amenities: Pet friendly, library, deck for bird watching, pub, billiards room and more.

THE MANOR VILLAGE AT HUNTINGTON HILLS Moving to a senior living community before you need assisted living, enhanced, or memory care has many advantages. This is especially true if you’re an active senior looking to continuously better yourself in mind and body.

6700 Hunterview Dr NW • (403) 275-5667 www.themanorvillage.com Amenities: Pet friendly, exercise classes, socialization, beauty salon, games room and more.

THE MANOR VILLAGE AT ROCKY RIDGE Moving to a senior living community before you need assisted living, enhanced, or memory care has many advantages. This is especially true if you’re an active senior looking to continuously better yourself in mind and body.

450 Rocky Vista Gardens NW • (403) 239-6400 www.themanorvillage.com Amenities: Pet friendly, exercise classes, socialization, beauty salon, games room and more.

SENIOR LIVING // DIRECTORY

THE MANOR VILLAGE AT VARSITY

GILCHRIST MANOR COMMUNITY

Moving to a senior living community before you need assisted living, enhanced, or memory care has many advantages. This is especially true if you’re an active senior looking to continuously better yourself in mind and body.

40 Varsity Estates Cir NW • (587) 393-9999 www.themanorvillage.com Amenities: Pet friendly, exercise classes, socialization, beauty salon, games room and more.

Silvera for Seniors is proud to offer several Independent Living with Basic Supports locations throughout Calgary. Our seniors communities are in all four quadrants of the city.

3003 56 St NE • (403) 276-5541 www.silvera.ca

NORTHEAST AGECARE SKYPOINTE AgeCare has been dedicated to creating vibrant communities that celebrate and support aging with dignity, independence and community interaction. We offer our residents a safe and secure home-like atmosphere where they and their families can be assured peace of mind.

179 Skyview Cir NE • (587) 619-1900 www.agecare.ca Amenities: Housecleaning, 24-hour on-site care staff, laundry and linen services and daily activities for the mind, body and soul.

BETHANY HARVEST HILLS Special homelike buildings with residential style living areas in the community of Harvest Hills, specialized for residents with Alzheimer’s and other forms of dementia.

19 Harvest Gold Manor NE • (403) 226-8200 www.bethanyseniors.com Amenities: Wandering gardens, common/private dining room with kitchen, sun room, wheelchair access secure areas for residents with dementia.

CAREWEST - GEORGE BOYACK Carewest George Boyack opened its doors to the Calgary community in 1969 and has since grown to offer programs and services for 221 long-term care residents.

1203 Centre Ave NE • (403) 267-2750 www.carewest.ca Amenities: Cafeteria, gift shop, hair salon, outdoor gardens and chapel.

CHARTWELL HARBOURS RETIRMENT RESIDENCE At Chartwell Harbours, we offer a lifestyle that strikes a balance between serenity and activity, and provides you with the independence, choice and freedom to spend your time exactly how you want to.

20 Country Village Cove NE • (587) 287-3941 www.chartwell.com Amenities: Barber-hairdresser, communal laundry, housekeeping, mail delivery, scooter parking and shuttle service.

GENERATIONS, MULTI GENERATIONAL HOUSING AND COMMUNITY CENTRE Our Generations campus includes supportive living and long-term care for 120 seniors, an early childhood development center and facilities for non-resident seniors to participate in day programs.

120 Skyview Ranch Dr • (403) 730-6440 www. generationscalgary.com Amenities: Exercise space, arts and crafts, movie theatre, table tennis, bingo and so much more.

AGECARE WALDEN HEIGHTS

INTERCARE BRENTWOOD CARE CENTRE Intercare is the provider of quality continuing care focused on serving people. We are committed to growth in response to the changing needs of those we serve in our Communities of Care.

2727 16 Ave NW • (403) 289-2576 www.intercarealberta.com

MONTEREY SENIORS VILLAGE Monterey Seniors Village provides Supportive Living options for seniors. Conveniently located in Northeast Calgary, Monterey Seniors Village provides a cozy and relaxed atmosphere for residents, while offering all of the amenities to truly make individuals feel at home.

4288 Catalina Blvd NE • (403) 207-2929 www.retirementconcepts.com Amenities: Activities and crafts room, aquacise, bingobrain fitness program, Bridge, card games and so much more.

ROSE MANOR

Rose Manor offers 30 one-bedroom units including one barrier free unit.

Rents are based on the income criteria set by the Alberta Government.

120 18 Ave NE • (403) 277-0958 www.bethanyseniors.com Amenities: Shopping nearby, surface parking, one bedroom suites, rent geared to income and wheelchair access.

THE PRINCE OF PEACE RETIREMENT COMMUNITY

AgeCare has been dedicated to creating vibrant communities that celebrate and support aging with dignity, independence and community interaction. We offer our residents a safe and secure home-like atmosphere where they and their families can be assured peace of mind.

250 Walden Dr SE • (403) 873-4700 www.agecare.ca Amenities: Housecleaning, laundry services, daily activities for the mind, body and soul.

AUBURN HEIGHTS RETIREMENT RESIDENCE Our person-centered philosophy creates unique and individualized care plans, ensuring that each resident receives the care and attention needed to promote a sense of warmth and independence.

With our unique focus and dedicated “Quality of Life Program”, Auburn Heights will meet all of your expectations.

21 Auburn Bay St SE • (403) 234-9695 www.allseniorscare.com Amenities: Pet friendly, large indoor pool, aquasize class and so much more.

BETHANY RIVERVIEW

Bethany Riverview is a purpose-built care centre designed for people with complex dementia. The care centre is located on a 12acre campus of care for seniors called Riverview Village in southeast Calgary. The campus is also home to about 400 seniors living in three affordable independent living rental apartments. #200, 2915 26 Ave SE • (587) 392-3999 www.bethanyseniors.com Amenities: Rotary atrium, wandering gardens and outdoor courtyards, spa and more.

MCKENZIE TOWNE LONG TERM CARE

The “person centered”, private care services offered for memory care and assisted living is what makes Prince of Peace Retirement Residence a choice Senior Living lifestyle for residents and their families.

285030 Luther Rose Blvd NE • (403) 285-5080 www.verveseniorliving.com Amenities: Tuck shop, hair salon, woodworking shop, chapel, zumba class and more.

McKenzie Towne Continuing Care Centre is located in Calgary, Alberta. Our personalized care approach puts your needs first to help you feel right at home. Our experienced staff enhance your physical wellbeing with a personalized care approach and our engaging recreation programs foster a community environment.

80 Promenade Way SE • (403) 508-9808 www. reveraliving.com Amenities: Living room and library, fitness room/theatre, multi -purpose craft room, grand piano and more.

WHITEHORN VILLAGE RETIREMENT COMMUNITY

REVERA MCKENZIE TOWNE RETIREMENT RESIDENCE

No matter your level of care, we encourage our community members to do what they love. There is always something exciting and fun going on at Whitehorn Village.

5200 44 Ave NE • (403) 271-2277 www.originway.ca Amenities: Craft kitchen, fitness, games room, cuisine, bistro and library.

SOUTHEAST AGECARE SETON AgeCare has been dedicated to creating vibrant communities that celebrate and support aging with dignity, independence and community interaction. We offer our residents a safe and secure home-like atmosphere where they and their families can be assured peace of mind.

4963 Front St SE • (587) 349-8444 www.agecare.ca Amenities: Housecleaning, laundry services, daily activities for the mind, body and soul.

McKenzie Towne retirement community is tucked into a mature residential neighbourhood offering a full range of retirement living options. Whether you want to lead an active, independent life, or need a little assistance, the friendly community at our retirement home will support you every step of the way.

20 Promenade Park SE • (403) 257-9331 www. reveraliving.com Amenities: Living room and library, fitness room/theatre, multi -purpose craft room, grand piano and more.

UNITED ACTIVE LIVING

The two buildings at Fish Creek are masterfully designed as an integrative community to promote independence and well-being. Our United Cares program and team of professionals provide holistic, personalized care designed so you can continue your independent lifestyle.

51 Providence Boulevard SE • (403) 873-3953 www.unitedactiveliving.com Amenities: Hair and beauty salon, foot care, massage therapy, physiotherapy and so much more.

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // FEBRUARY 2024

43

SENIOR LIVING // DIRECTORY

THE JOURNEY CLUB

Freedom, security and peace of mind. Our number one priority is to help you live the highest quality of life in retirement. That means you don’t have to worry as your needs change with age, with our Age in Place program, we’re with you every step of the way.

176 Mahogany Centre SE • (403) 313-5382 www.westmanvillage.com Amenities: Dry cleaning, pet care, special events, tuck shop and more.

CLIFTON MANOR

Clifton Manor, formerly known as the Forest Grove Care Centre, is located in SE Calgary and is home to up to 250 senior and aging adult residents.

Acquired by The Foundation in 2010, in recent years Clifton Manor has undergone significant quality improvements and upgrades to site infrastructure in support of enhanced resident care and safety.

4726 8th Ave SE • (403) 272-9831 www.thebsf.ca Amenities: Activity room, billiards lounge, chapel, computer room, fitness and exercise equipment and more.

SOUTHWEST AGECARE GLENMORE

AgeCare has been dedicated to creating vibrant communities that celebrate and support aging with dignity, independence and community interaction. We offer our residents a safe and secure home-like atmosphere where they and their families can be assured peace of mind.

1729 90 Ave SW • (403) 253-8806 www.agecare.ca Amenities: Housecleaning, laundry services, daily activities for the mind, body and soul.

AMICA ASPEN WOODS

The Manor Village Life Centers is an organization of skilled people who serve the mature resident by providing opportunities to live with meaning and purpose. We care about our residents and their family members. In many cases, our staff-associates feel like part of a resident’s extended family.

2400 Sorrel Mews SW • (403) 240-3636 www.themanorvillage.com Amenities: Pet friendly, exercise classes, socialization, beauty salon, games room and more.

MILLRISE SENIORS VILLAGE

THE MANOR VILLAGE AT SIGNATURE PARK

Millrise Place, a Campus of Care with three levels near Fish Creek Provincial Park in Southwest Calgary. Independent living, assisted living and residential care. Millrise has the home-like atmosphere you are looking for with newly renovated common areas. You will want to call Millrise your home.

14911 5 St SW • (403) 410-9155 www.retirementconcepts.com Amenities: Gardens, courtyards, hair salon, laundry service, occupational therapy, pets welcome and more.

PROMINENCE WAY RETIREMENT COMMUNITY

To establish Signature Retirement Living as Canada’s leading purveyor of retirement lifestyles where our residents receive unmatched choice and an enviable level of service in a positive, vibrant and caring environment.

905 Prominence Way SW • (403) 727-9400 www.prominencewayretirement.com Amenities: Heated salt water pool, movie theatre/chapel, fitness centre, yoga and so much more.

REVERA CHATEAU RENOIR RETIREMENT RESIDENCE

Luxury retirement living at its finest, the Revera Chateau Renoir in Calgary has everything you could imagine. This five-star retirement home features luxury accommodations and services including pool, hot tub and elegant suites.

9229 16 St SW • (403) 255-2105 www.reveraliving.com Amenities: Pool table and shuffleboard, card room, library, theatre, fitness room, pool and hot tub.

AMICA BRITANNIA

THE MANOR VILLAGE STAYWELL

CEDARS VILLA EXTENDICARE

Cedars Villa Extendicare, has an atmosphere of community and family. Our core values courtesy, attitude, responsibility and excellence shape how we care. Providing each resident with quality care, our professional staff makes everyone to feel at home and in a place where they enjoy living.

3330 8 Ave SW • (403) 249-8915 www.extendicarecedarsvilla.com Amenities: Scenic environment, pet therapy, music and memory, Intergenerational Program, art classes and so much more.

THE MANOR VILLAGE AT GARRISON WOODS

Chartwell Eau Claire, offers independent supportive living, enhanced assisted living and memory care. Recently we underwent some beautiful renovations that further added to our comfortable, family home feel, and we still retain the hustle and bustle of an engaging community that our residents so enjoy.

301 7th St SW • (587) 287-3943 www. chartwell.com Amenities: Barber-hairdresser, communal laundry, pet friendly, secured unit, security system, towel service.

Amica Aspen Woods has a dedicated team ready to support every resident’s unique needs. Amica offers peace of mind: you’re always free to decide how to spend your day, yet you’ll have assistance and support when you need it.

10 Aspenshire Dr SW • (403) 240-4404 www.amica.ca Amenities: Exercise classes, knitting club, hair salon, brain fitness and more.

Amica Britannia is a boutique residence for seniors in Calgary. Steps from scenic parks, walking paths and exclusive shops at Britannia Plaza, here you really are close to everything. Amica Britannia offers personalized support for seniors who need assistance with daily living activities or dementia care.

750 49 Ave SW • (403) 476-8992 www.amica.ca Amenities: Exercise classes, knitting club, hair salon, brain fitness and more.

44

CHARTWELL EAU CLAIR RESIDENCE

The Manor Village Life Centers is an organization of skilled people who serve the mature resident by providing opportunities to live with meaning and purpose. We care about our residents and their family members. In many cases, our staff-associates feel like part of a resident’s extended family.

174 Ypres Green SW • (403) 242-4688 www.themanorvillage.com Amenities: Pet friendly, exercise classes, socialization, beauty salon, games room and more.

THE MANOR VILLAGE AT FISH CREEK PARK

The Manor Village Life Centers is an organization of skilled people who serve the mature resident by providing opportunities to live with meaning and purpose. We care about our residents and their family members. In many cases, our staff-associates feel like part of a resident’s extended family.

22 Shawnee Hill SW • (587) 392-2400 www.themanorvillage.com Amenities: Pet friendly, exercise classes, socialization, beauty salon, games room and more.

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

The Manor Village Life Centers is an organization of skilled people who serve the mature resident by providing opportunities to live with meaning and purpose. We care about our residents and their family members. In many cases, our staff-associates feel like part of a resident’s extended family.

1858 Sirocco Dr SW • (403) 249-7113 www.themanorvillage.com Amenities: Pet friendly, exercise classes, socialization, beauty salon, games room and more.

TRICO LIVINGWELL

Trico LivingWell offers a variety of flexible options, services and suites that allow you to choose how you want to age in place. With Independent Living, Assisted Living, and Active Body Active Mind Dementia Care, we have everything you need to Love Your Days.

7670 4A St SW • (403) 281-2802 www.tricolivingwell.com Amenities: Fitness & wellness centre, art & pottery studio, theatre, rooftop garden, private guest suites.

TRINITY LODGE RETIREMENT RESIDENCE

At Trinity Lodge Retirement Residence, be prepared to enjoy a quality of life you’ve never dreamed of with service staff on hand, elegant surroundings, including beautifully landscaped gardens and serene fountain areas.

1111 Glenmore Trail SW • (403) 253-7576 www.verveseniorliving.com Amenities: Inviting lounges, wellness centre, 24-hour bistro, cozy library, computer access and more.

UNITED ACTIVE LIVING

Living at Garrison Green, you have the choice of beautifully designed suites with floor plans of all shapes and sizes to support your lifestyle. Our buildings are designed to focus on independence and lifelong learning, encouraging good nutrition, physical activity and building strong social connections.

3028 Don Ethell Blvd SW • (403) 629-0261 www.unitedactiveliving.com Amenities: Bistro lounge, library with computer, fitness and activities room (includes spa with therapeutic tub) and more.

WENTWORTH MANOR

Wentworth Manor is a long-term care facility dedicated to helping seniors live a fulfilling life. We provide a personalized care plan that, when combined with our comprehensive array of services, provides residents and families the kind of lifestyle they deserve.

5717 14 Ave SW • (403) 242-5005 www.wentworthmanor.ca

THE EDWARD

At The Edward, you’ll savour an expertly curated collection of amenities and services customized to your preferences with the help of our dedicated team, including our Concierge, Wellness Navigator, Program Curator and Executive Chef. #375 1721 29 Ave SW • (403)265-3023 www.edwardliving.com Amenities: Fitness programs, social gatherings art or enrichment programs and more.

THE MAKING OF AN MBA // EDUCATION MBA

THE MAKING OF AN MBA THREE PROFESSIONALS SHARE STORIES OF THEIR ‘TRANSFORMATIONAL’ EXPERIENCES

BY JAMIE ZACHARY

V

ictoria McDonald’s path to her MBA has been anything but a straight line. The 26-year-old Calgarian initially graduated from the University of Calgary in 2020 with a Bachelor of Education, majoring in Early Childhood Education and Teaching, as well as a Bachelor of Arts with a major in English Language and Literature.

Yet as she prepared to enter the workforce, the pandemic was also in its early stages. This led to the closure of schools, emergence of online learning and, essentially, a freeze in the labour market for aspiring educators such as McDonald.

So, she chose to pivot and open her own education hub. Over the next two years, the teacher-turned-entrepreneur operated an alternative learning environment for families looking for options outside of the mainstream education system.

It was during this time that McDonald discovered her passion for business, which was further fueled by a subsequent career switch to finance. With encouragement from family and some relevant work experience under her belt, McDonald went back to the classroom in January 2022 to pursue her MBA online through the University of Fredericton.

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // FEBRUARY 2024

45

THE MAKING OF AN MBA // EDUCATION MBA

“I ended up getting in, which was really surprising at first.

I was excited, but also very nervous. I had a lot of impostor syndrome,” she says, attributing those initial feelings to not having a traditional business background.

“However, within the first couple of classes, I felt I was doing extremely well. I’ve been really working hard since to prove to myself and others that I continue to belong to be there.

That impostor syndrome has slowly started to fade away.”

McDonald is not alone. Many professionals are heading back to the classroom, being driven by everything from the desire to advance or transition within their professional careers, or adapt to growing trends such as digital transformation, globalization, remote leadership and more.

ONE OF THE REASONS MCDONALD

One of the reasons McDonald pursued her MBA was credibility, pointing to the uphill battle of being a young female professional in the male-dominated finance sector.

PURSUED HER MBA WAS CREDIBILITY,

“Beyond that, I’m hoping that my MBA will continue to open more doors for me in my career,” says McDonald, who is currently a wealth management associate at Scotia Wealth Management and expects to graduate with her MBA at the end of 2024.

OF BEING A YOUNG FEMALE

POINTING TO THE UPHILL BATTLE PROFESSIONAL IN THE MALEDOMINATED FINANCE SECTOR.

“I’m really excited to see, once I finish, where these new doors lead me.”

honestly didn’t understand sales and marketing. So, I knew I had to go back and get some formal training.”

Josh Malate took a much different path to his MBA, yet it was no less straight.

In 2015, Malate pivoted by leaving the hospitality industry and focusing exclusively on completing the MBA program at the University of Calgary’s Haskayne School of Business.

The current entrepreneur in residence at Calgary-based venture capital firm Thin Air Labs was, in 2013, serving as the general manager of a hotel in the Beltline. With a background primarily in the construction industry as well as a Bachelor of Science in Civil Engineering, the switch to running a hospitality-type business came with all the surprises you would expect.

“Walking in the first day and having 13 staff – that was a very unknown quantity,” he says. “Understanding how to market and sell to customers from around the world was foreign as well. And so there was a lot of learning on the fly.

“I quickly fell in love with this idea of building and owning businesses, but I knew I had a gap in skillset. I could only muddle my way through a financial statement, and I

“I wanted to immerse myself totally in the experience of just learning something completely new. It was a chance to sort of transform again into a different career,” he says.

Malate attributes his experiences in the program with his successes since. After graduating in 2017, he went on to co-found Athennian, a cloud-based entity and subsidiary management platform that powers teams to be transaction, audit and compliance-ready. The company raised a $42-million Series B in 2022, and today has more than 2,500 users and 400,000 business entities managed on its platform.

Malate credits the horizontal nature of the MBA program with providing him with the skills needed to successfully

ABOVE: VICTORIA MCDONALD IS CURRENTLY COMPLETING HER MBA AT THE UNIVERSITY OF FREDERICTON.

46

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

THE MAKING OF AN MBA // EDUCATION MBA

launch a new business, whether that included sales, marketing, strategy, finance, accounting or operations.

“I took a finance specialization because I knew that it was a barrier for me. I can now read and put together financial statements in the work I do, and even challenge others when I’m looking to invest in their company,” sales Malate, referring to his current role at Thin Air Labs where he helps to nurture early-stage start-ups.

He adds the networking opportunities through the MBA program were also invaluable. In fact, much of the financial seeding for Athennian originated from relationships he was able to build through the program.

“The real differentiator with Haskayne is the Calgary business community interfaces with that school significantly,” he says.

“The biggest leaders in this city are very engaged. And so, I got a chance to develop that network and even leverage some of those relationships beyond that.

“But it was much more than that. I had a unique opportunity to work within some very diverse teams that provided a lot of relevant cultural experiences. That was huge, especially in the technology and start-up world where every business is going to be a global business.”

Like Malate, Nadia Lachman was similarly eager to enhance her business acumen when she applied to the Haskayne program in 2020. Lachman had previously graduated from Mount Royal University in 2016 with a Bachelor of Science, General Science – the goal to later attend medical school.

Yet Lachman was drawn to the business side of health care and chose instead to complete a Master of Biomedical Technology from the University of Calgary in 2019 where she was exposed to broad range of biotechnology and business concepts.

“By then, I didn’t necessarily feel like I wanted to start a business, but I wanted those business fundamentals to see where else my science could take me,” says the firstgeneration Canadian, whose parents are originally from Guyana, South America.

“So, I applied to the MBA program in hopes of later getting into a health care consulting or management role with one of the Big 4 (accounting firms).”

MALATE ADDS THE NETWORKING OPPORTUNITIES THROUGH THE MBA PROGRAM WERE ALSO INVALUABLE. IN FACT, MUCH OF THE FINANCIAL SEEDING FOR ATHENNIAN ORIGINATED FROM RELATIONSHIPS HE WAS ABLE TO BUILD THROUGH THE PROGRAM. Once in, Lachman says the two-year experience was best at helping her to identify those business blind spots and providing a broader perspective on everything from governance to marketing.

It also taught her a valuable lesson about opportunity.

During her MBA program, Lachman raised her hand several times, including an internship at CDL-Rockies, a startup program at the University of Calgary for seedstage, science-based companies. Through that role, she later received a call, and job offer, from the managing partner at Panache Ventures, where she currently works as an investment analyst.

ABOVE: JOSH MALATE COMPLETED HIS MBA AT THE UNIVERSITY OF CALGARY’S HASKAYNE SCHOOL OF BUSINESS IN 2015.

RIGHT: NADIA LACHMAN COMPLETED HER MBA AT THE UNIVERSITY OF CALGARY’S HASKAYNE SCHOOL OF BUSINESS IN 2022.

48

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

THE MAKING OF AN MBA // EDUCATION MBA

“MY ADVICE TO ANYONE CONSIDERING TAKING AN MBA IS TO BE JUST REFLECTIVE ON WHAT YOU WANT TO GET OUT OF THE PROGRAM. IF IT’S A SPECIFIC INDUSTRY OR VERTICAL, MAKE SURE TO SEEK OPPORTUNITIES IN THAT,” SAYS LACHMAN. Panache Ventures is a pre-seed venture fund that works with Canadian start-ups across multiple sectors, including digital health.

“My advice to anyone considering taking an MBA is to be just reflective on what you want to get out of the program. If it’s a specific industry or vertical, make sure to seek opportunities in that,” says Lachman, who graduated in 2022.

“And don’t reject anything prematurely. That could have easily happened to me, and I wouldn’t be where I am today.”

TOGETHER WE WILL Visit give.usask.ca to support the Campaign for USask today.

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // FEBRUARY 2024

49

MASTERING EVENT SUCCESS // EVENT PLANNING & CATERING

MASTERING EVENT SUCCESS U N V E I L I N G T H E T R U E VA L U E O F E V E N T P L A N N E R S

BY ERLYNN GOCOCO

O

rganizing a successful company event, whether it is a grand celebration or an intimate gathering, requires meticulous planning and execution. While some companies may consider handling event planning internally to save costs, the benefits of hiring a professional event planner often far outweigh the initial investment.

One of the main benefits of hiring an event planner is their wealth of expertise and experience in organizing a wide range of events. Professional event planners possess the skills and knowledge needed to handle every aspect of the planning process, from creating a comprehensive timeline to managing logistics and troubleshooting unforeseen issues. Their experience ensures a smooth and well-executed event, leaving companies free to focus on their core responsibilities.

While it may seem logical for smaller companies to plan their own events, MK Consulting Inc. owner Morgan Scott explains that even they can benefit from hiring an event planner. “Hiring an event planner is advantageous for both small and large companies. For small businesses with limited resources and a potential lack of in-house expertise, event planners provide essential support by efficiently managing logistics, saving time and offering industry knowledge. They enhance networking opportunities and allow the company to focus on core operations.”

“In the case of large companies, event planners bring specialized skills to handle the scale and complexity of major events, contributing to seamless execution and ensuring the company’s brand image remains positive. Their comprehensive planning, negotiation skills with vendors and ability to optimize costs make them invaluable in delivering successful, well-coordinated events.

“HIRING AN EVENT PLANNER IS ADVANTAGEOUS FOR BOTH SMALL AND LARGE COMPANIES. THEY ENHANCE NETWORKING OPPORTUNITIES AND ALLOW THE COMPANY TO FOCUS ON CORE OPERATIONS,” EXPLAINS SCOTT. ABOVE: MORGAN SCOTT, OWNER, MK CONSULTING INC.

50

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

I T ’ S A L L A B O U T P R OAC T I V E AND RELIABLE SERVICE

“O

ur mat rentals are tailored to enhance the safety and professionalism of business establishments,” says the Calgary Mat & Linen owner with enthusiasm.

The dynamic and service-driven Calgary company’s growth stems from a core commitment to key client centric values of responsiveness, quick turnaround times, reliability and fair pricing – a dedication that underpins its reputation and sets it apart in the industry.

By listening to its clients needs, Calgary Mat & Linen has evolved services since its origin as a drycleaner into a diversified highly sought-after commercial mat rental, linen service and sports equipment cleaning business.

The owner, a positive and enthusiastic leader of this esteemed 35-year-old locally owned and operated Calgary enterprise, emphasizes the significance of answering the phones, being reliable and providing top-notch service.

“Our 5-star rating showcased on our website is a testimonial to our passion for reliable customer service and doing it right the first time.”

The company delivers premium rental mats designed for the diverse needs of Calgary businesses. Typical rentals include scraper mats, entry mats, water hog mats and customer owned logoed mats. Mats come in many different sizes to accommodate the unique layouts of differing businesses. The company typically swaps mats out on a weekly basis to maximize the safety and professionalism of businesses.

Ensuring safety in entrances and high-traffic areas for both patrons and staff, durable floor mats play an important role in Calgary businesses, especially during harsh winters. Beyond their safety function, mats serve as custodians of cleanliness, effectively containing dirt, rocks and soil, leading to substantial reductions in maintenance costs. Beyond utility, floor mats represent a warm embrace, showcasing

a steadfast dedication to the safety and comfort of everyone within the business space.

“We also prioritize fast, high quality linen services for wedding planners, caterers, clinics and hotels.”

The company is very good at providing fast and reliable linen laundering services for hotels, restaurants, banquet halls, wedding facilities, retirement residences and sports therapy and massage clinics. The company also provides workwear sales and cleaning services – typically for coveralls and rags.

Having a fleet of delivery vehicles allows the business to service clients from in and around Calgary at moment’s notice. Company drivers are professional, polite, thoughtful and reliable. Calgary Mat & Linen continues to earn its exceptional reputation with efficient and reliable services. “We have seen lots of competitors falter on customer service and reliability.

We pride ourselves on the speed by which we respond to our customer needs.”

The owner emphasizes the importance of customer feedback, and Calgary Mat & Linen thrives on it.

“We want as much feedback as possible so we can continue to refine and improve our services.”

While competitive pricing and value for business dollars is important, the popular Calgary company features transparent invoices and statements that are easy to read and understand.

“Part of our uniqueness is that we don’t use contracts,” the owner adds with passion.

“It is our reliable and responsive customer service that retains our clients.”

403.279.5554 | 109,10836 - 24th Street SE calgarymatandlinen.com

MASTERING EVENT SUCCESS // EVENT PLANNING & CATERING

Overall, the decision to hire an event planner is a strategic investment that aligns with the specific needs and goals of both small and large companies,” says Scott.

Event planning is not a small job and involves coordinating with various vendors, venues and suppliers. An experienced event planner typically has a network of industry connections, allowing them to negotiate better deals, secure preferred rates and ensure the highest quality of services. This network can significantly contribute to cost savings, making the investment in an event planner a financially sound decision.

“Determining the worth of events depends on the costversus-value analysis, where larger companies and events often find the investment justified due to the comprehensive services and potential brand enhancement. The value derived from networking opportunities, professional execution and positive brand image often outweigh the costs for sizable events,” says Scott.

“Striking the right balance depends on the nature of the event, the available internal expertise, and the tradeoff between costs and the value of having dedicated professionals manage the intricacies of event planning.”

Calgary-based realtor Catherine Chow believes that events are essential to building relationships with her clients and says, “Companies should consider using an event planner if they are not seasoned in event planning, especially for larger functions.”

Chow echoes Scott’s comments and says, “Event planners can handle logistics, think of small details that could be missed, and know how to budget for events. They also have connections to performers and entertainment, making an event cohesive, especially if there is a theme.”

She recently planned a family-friendly client-focused bowling event using an event planner. “I used the Glencoe Club event

“Conversely, for smaller companies and events, evaluating the value for the cost becomes paramount. It necessitates a careful examination of the specific benefits an event can provide, ensuring that the investment aligns with the company’s goals and budget constraints. Ultimately, the decision on whether events are worth it depends on the unique circumstances of each company.”

Internal event planning is certainly not unheard of, and many companies still opt to plan their own events – whether large or small. However, it can lead to lost productivity as team members divert their attention from their regular duties to focus on event logistics. This can impact deadlines, project timelines and overall efficiency. By outsourcing event planning to a professional, companies can ensure that their team remains focused on their core responsibilities, maintaining productivity levels and preventing potential burnout.

“Deciding between paying someone externally to plan a company event versus utilizing internal resources involves weighing factors such as lost productivity. Opting for an external event planner can alleviate the burden on internal teams, ensuring specialized expertise, efficient coordination and a polished event outcome. While this incurs a cost, the investment may be justified by the time saved and the professional execution achieved,” says Scott.

CHOW ECHOES SCOTT’S COMMENTS AND SAYS, “EVENT PLANNERS CAN HANDLE LOGISTICS, THINK OF SMALL DETAILS THAT COULD BE MISSED, AND KNOW HOW TO BUDGET FOR EVENTS.” ABOVE: CATHERINE CHOW, REALTOR, CIR REALTY

52

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

// EVENT PLANNING & CATERING

planner for bowling, and she was able to select the wine menu appropriate for the time of year and number of guests. She also suggested an appropriate food menu and made sure the timing of everything was just right. One thing I know for sure is that timing is key when it comes to food service. Using an event planner allowed me to focus on the guest list and making meaningful connections with my clients and their friends and family.”

The attention to detail that Chow is referring to can make or break an event. Event planning requires meticulous attention to detail, and overlooking even small aspects can have significant consequences. An event planner’s thorough approach can make the difference between a mediocre event and a memorable one.

Partnership lead for Central Alberta Child Advocacy Centre, Rob Moltzahn, says they hired Morgan Scott to help plan and execute the organization’s inaugural Central Alberta Child Advocacy Centre/Red Deer Polytechnic Conference.

“I had not previously worked with an event planner. When planning events in the past, which were numerous in my previous work, I/we utilized the capital within the organization and put on the event with our own employees. This would always put tremendous strain on the organization, depending on the scale of the event being planned.”

Moltzahn says that using an event planner removed the pressure of having to plan a large-scale event. “In planning our inaugural conference, it was suggested that we consider an event planner. We proceeded with that decision and chose Morgan Scott, which ended up being one of the best things we did. She suggested and saw things that the committee simply didn’t because of her experience and acumen in event planning. We had a tremendous first ever conference that exceeded our expectations, and Morgan was a huge part of the success.”

“Without a doubt Morgan was a significant reason behind the success of our first event. Her expertise in set-up, ticket sales, advertising, planning and communication played a large part in the collective successful outcome our conference enjoyed. We were initially hoping for 100 participants and ended up needing to restrict registrations once we arrived at 300 participants. I believe that Morgan’s ability to quickly adjust to continual new numbers of registrants was a significant reason we were able to take on additional attendees. The very first decision we made for this year’s conference was to rehire Morgan to continue as our conference event coordinator.”

Hiring an event planner for events, whether big or small, offers a myriad of benefits that extend beyond cost considerations. The expertise, industry connections, and experience they bring to the table can lead to a more memorable and stress-free event. When evaluating the cost versus value, the investment in an event planner is often a wise decision that pays off in terms of efficiency, professionalism and overall event success.

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // FEBRUARY 2024

53

CALGARY CONSTRUCTION’S LABOUR CRUNCH // CONSTRUCTION

CALGARY CONSTRUCTION’S LABOUR CRUNCH Aging skilled trades and the stigma of blue collar

BY JOHN HARDY

C

algary’s commercial and residential construction has a problem. While there is lots of work, there are not enough carpenters, framers, drywallers, electricians, plumbers, roofers, cement masons, refrigeration and air conditioning mechanics, and tile setters.

Construction sector insiders are unanimous. Calgary construction is dealing with a labour crunch, which is delaying or holding up the pace and the volume of particularly Calgary multi-family buildings and detached new homes. Some say it is the consequence of a perfect storm of aging skilled trades retiring and waning interest from a new generation of trades, speedbumps and government obstacles and restrictions about skilled trade workers from abroad, the lure of salaries and careers in the tech sector and the lingering stigma of blue collar versus white collar jobs.

The stats and trends about the overall labour market, compared with the labour market in the construction sector underscores the problem.

According to Bill Ferreira, executive director of BuildForce Canada, the respected industry association which studies and forecasts long-term trends in the labour market, “The unemployment rate was marginally higher at the end of last year, than the year before. A similar yearover-year comparison for the construction sector shows unemployment edged up slightly from 3.6 per cent in 2022 to 4.5 per cent in 2023. That is still well below historical rates of unemployment for the sector, but indicative of an improvement in the labour supply.

Employment in the sector is higher by some 26,500 workers, so the rise in unemployment is related to the labour force growing again at a faster rate than overall employment. This has not been the case in the construction industry for the past several years, which helped drive down unemployment rates in most provinces across the country. The overall construction labour force peaked last August, at 1.7 million.”

He points out that, nationally, the residential sector has been more impacted than other construction sectors, due mostly to the impact of higher interest rates on consumer demand for new housing and renovation activities. There are regional variations to these trends, but in general, softer demand for housing projects has been the most dominant factor.

According to the stats, Alberta’s residential construction sector saw a contraction in 2023, due to fewer housing starts and lower levels of renovation investment, mainly due to lower demand for single-family homes and to a lesser degree, declining demand for renovation activity.

The numbers also show that the non-residential sector reported a slight increase in employment, driven by growth in both engineering and ICI demands. These trends were in line with similar trends across the country.

In the Calgary area, the available of labour and skilled trades impacts both residential and commercial construction, but particularly housing starts. “Labour supply is an essential input supporting industry’s ability to initiate and complete housing projects,” notes Brian Hahn, CEO of the Building

RIGHT: BRIAN HAHN, CEO OF THE BUILDING INDUSTRY AND LAND DEVELOPMENT ASSOCIATION, CALGARY REGION (BILDCR).

54

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

CALGARY CONSTRUCTION’S LABOUR CRUNCH // CONSTRUCTION

“LABOUR SUPPLY IS AN ESSENTIAL INPUT SUPPORTING INDUSTRY’S ABILITY TO INITIATE AND COMPLETE HOUSING PROJECTS,” NOTES HAHN.

Industry and Land Development Association, Calgary Region (BILDCR).

“As indicated by CMHC’s housing starts and completions data, Calgary’s 2023 residential construction industry surpassed the record level achieved the year before. There was year-to-year CMHC housing starts data showing an 11.33 per cent increase in housing starts from the record numbers in 2022.”

But he underscores the urgent need for labour to maintain Calgary’s housing start momentum. “Labour supply plays an essential part in the industry’s ability to deliver housing starts and completions. Calgary is internationally recognized as one of the most attractive, and historically affordable, regions in the world to purchase a home, and that has certainly contributed to increased demand for labour.

“The residential construction labour situation in Calgary has changed over the past five/six years. Factors such as economic conditions, population growth, government policies, market trends and technological advances have influenced the demand for construction labour and the skills required. These

Power Projects need People Power.

With Canada’s largest workforce of power linemen, over 40 years of experience and extensive bonding capacity, Valard has the power to match any electrical project.

We offer complete engineering, procurement and construction services, plus competitive project financing.

EPC + ENGINEERING

PROCUREMENT

CONSTRUCTION

valard.com

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // FEBRUARY 2024

55

CALGARY CONSTRUCTION’S LABOUR CRUNCH // CONSTRUCTION

ATTRACTING YOUNGER INDIVIDUALS AND NEWCOMERS TO ALBERTA TRADES changes highlight the need for adaptive strategies in workforce planning within the industry,” Hahn adds.

While Calgary’s construction industry professionals agree about the residential and commercial work which needs to be done, they are realistic about the apprenticeship training which is the only to ease the crunch.

SAIT knows the pulse of industry and has been at the valuable and innovative forefront of training construction trades and graduating skilled trades and apprentices. SAIT also tracks the flux in construction employment and Calgary’s labour crunch. “From 2017 to 2021 we saw declining demand for apprenticeship training,” explains Jim Szautner, associate vice president Academic and dean of Apprenticeship at SAIT. “The industry was not hiring apprentices, which resulted in the supply of talent being restricted. The apprentices of 2017-2021 would be the journeyperson of today. Because there was a lack of hiring during these years there is a lack of journeyperson talent today.

“Aging demographics is another factor. It has been long documented that the skilled trades work force was an aging workforce and eventually these workers would exit the trades as they enter retirement. We are now experiencing this, and the talent pipeline was not sufficiently stocked to keep up.”

The situation seems positive, with SAIT experiencing a significant demand for programs in the skilled trades. He highlights increased demand in support of the construction sector, such as electricians, plumbers, carpenters, cabinetmakers, sheetmetal workers, roofers, steamfitters and gasfitters and more.

“SAIT offers over 26 apprenticeship programs in the skilled trades and also a number of dual credit, pre-employment, certificate and diploma programs to create pathways into the trades,” he says. “Our pre-employment, certificate and diploma programs are designed to provide student with trade specific education and experience ensuring they are work ready graduates to enter into the skilled trade of their choice.”

BILDCR’s Brian Hahn emphasizes the urgency of training and attracting more trades for Calgary’s construction sector.

“Ongoing collaboration among educational institutions, industry stakeholders and government entities is essential

56

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

IS IMPERATIVE FOR THE SUSTAINED GROWTH OF CALGARY’S RESIDENTIAL BUILDING GROWTH. for developing tailored training programs that align with the evolving needs of the trades sector.

Attracting younger individuals and newcomers to Alberta trades is imperative for the sustained growth of Calgary’s residential building growth.

He underscores that industry, academic and government cooperation is essential to solve the construction labour problem.

“For individuals new to Alberta, some companies offer training programs in multiple languages to facilitate a smoother onboarding process. Additionally, showcasing modern technologies, sustainable practices and success stories can dispel stereotypes, appropriately showcasing careers in the trades as appealing,” Hahn adds. “A number of BILDCR members provide diverse apprenticeships, mentorship initiatives and educational partnerships, aiming to bridge the gap between classroom learning and on-site experiences.”

Construction industry insiders echo the current Calgary labour crunch problem. BuildForce’s Bill Ferreira is positive and suggests some solutions. “Long term, the industry requires better support from federal and provincial immigration programs to ensure that the industry can better access skilled trade workers from abroad to support its ongoing domestic labour force recruitment and development efforts.

“Addressing home affordability, electrifying the economy, modernizing and expanding Canada’s trade-enabling infrastructure will require an expansion of the construction industry workforce. Ongoing attention to recruitment domestically, addressing outdated stereotypes about the industry and improving workforce recruitment diversification will all help improve the situation,” he says.

“But with fewer youth available to replace retiring workers over the next 15 years, enhance skilled trades immigration will be critical to help the sector remain competitive.”

MORTGAGE RATES VS. REAL ESTATE // REAL ESTATE

MORTGAGE RATES

VS.

REAL ESTATE THE RESILIENT CALGARY MARKET

BY JOHN HARDY

W

hile the direct impact of spike mortgage rates on Calgary real estate can get complicated and a bit tricky, some analysts and experts suggest that it is a matter of simple math and consumer confidence.

as new projections suggest it will take longer for inflation to fall back to two per cent. The central bank hiked its key interest rate by a quarter of a percentage point, bringing it to five per cent, the highest it has been since 2001.

“Each rate hike has the effect of reducing borrowing capacity and how much potential borrowers can afford to borrow,” explains CMHC’s senior specialist, market analysis, Taylor Pardy. “There are various factors in play. It can depend on income, size of down payment already saved up and pricing in the market, rate hikes can have the effect of potentially delaying purchases in the short-run for existing and new homes and can cause some people to remain in the rental market longer.”

CMHC stats show that many homebuyers took out mortgages in 2020 or 2021 with historically low interest rates. The contentious Canadian ‘stress test’ meant that those homebuyers still had to qualify at a rate of 5.25 per cent or their contractually agreed rate, plus two percentage points, whichever was higher. After the recent rate hikes, those seeking to either get a new mortgage or switch lenders could be stress tested at a rate of more than eight per cent!

Realtors and lending experts caution about a crunch leaving many existing homebuyers with few options, other than to renew with their current lender, where they will be able to avoid the stress test.

In the tricky math of real estate, house prices and affordability combine with mortgage rates as important components.

According to Victoria Girardo, senior vice president of Real Estate Lending with Canada Western Bank (CWB), “Mortgage rates can be affected by economic factors like housing market conditions or general economic growth or decline, or the bond market. Especially in 2023, a major factor influencing mortgage rates was the Bank of Canada’s monetary policy. With the Bank of Canada’s rapid succession of rate increases, most notably the 25bps increase announced last July, the impact on mortgage rates and in turn housing affordability was significant.”

In mid-summer 2023, The Bank of Canada raised interest rates, hitting the economy with even higher borrowing costs

“The Bank undertook the hikes to curb inflation, bringing it more in line with their target rate of two per cent.

Interestingly, mortgage rates are a key contributor to the headline Consumer Price Index increase, together with food prices,” Girardo notes, and adds the positivity that through the various spikes in interest rates, the Calgary housing market has shown signs of resilience, bolstered by strong employment, immigration and generally affordable housing.

“Housing prices have increased on a year-over-year basis. In general, sales have increased as well. And inventory remains low. These are all indicators of continued strong demand.

Rising mortgage rates have deteriorated purchasing power,

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // FEBRUARY 2024

57

MORTGAGE RATES VS. REAL ESTATE // REAL ESTATE

and Calgary’s housing market has shown the trend of rising demand in more affordable asset classes, which helps to keep pricing for these options – like semi-detached homes and townhomes – quite resilient.

“Today’s active buyers are having to make trade offs in the type, size, location of homes compared to 18 months ago, to qualify for enough mortgage to make the purchase feasible,” she says.

For most of last year, economists and other numbercrunchers valiantly tried to explain that Canada’s central bank hikes and the spiked mortgage rates it caused were a concerted effort to cool a dangerously hot real estate market.

Girardo cites that last January, when The Bank signalled a sudden rate hold, buyers came back into the market. But it didn’t last. “With this new batch of rate increases adding to mortgage and consumer debt costs, as well as unemployment creeping up, purchasing power and discretionary income continues to erode and spending is slowing.”

Dan Eisner, founder and CEO of True North Mortgage, points out that “The Bank of Canada felt it had to step up to the plate to hit out several rate increases and swing harder against a resilient economy. Mortgage rate hikes put budget pressure on those with variable rate mortgages, or mortgages coming up for renewal from much lower rates.”

National stats show that approximately half of all mortgages in Canada are set to renew in 2025 or 2026, due in part to the real estate frenzy that transpired during the pandemic.

“Higher rates also mean it is tougher to qualify to buy a home in Calgary,” he says. “Buyers need to show that they can handle payments at a rate that’s 2+ per cent more than their contract rate to get the mortgage. For example, on a mortgage of $500,000 with a five-year fixed mortgage rate of 5.0 per cent, a 0.5 per cent rate increase can add about $150 to a federal qualifying stress-test payment.”

The continuing stability – and relative affordability – of Calgary real estate makes the market different from other major Canadian markets.

Tracking the impact of mortgage rate spikes and crunching the numbers show that, for various reasons, the Calgary real estate market continues stronger than some other Canadian markets. Girardo says that Alberta, and specifically Calgary, is

58

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

faring better than most provinces. “Facing softer commodity prices and impacts from wildfires, GDP growth will certainly be impacted but is expected to outpace the rest of the country.”

Dan Eisner also mentions a Calgary silver lining about spiked rates. “Calgary has been a national housing hot spot since about a year ago, mainly due to job and home seekers from other provinces or countries attracted to our higher-value market that can help them better qualify for and afford a mortgage.

So, 2023’s higher rates didn’t make much of a dent on the buyer’s side.

“The knock-on effects of higher rates have pushed more Canadian buyers to Calgary and away from higher priced markets, setting a mid-summer 2023 Calgary home sales record which was up 11 per cent from the previous year.

For first-time buyers already here, if they look at average home prices in Vancouver or Toronto, they will know that the average Calgary price is lower by at least $450,000 (depending on the type of residence).”

For 2024, experts are still relying on educated guesswork about mortgage rates, a cool down and the Calgary real estate market’s reaction and lingering consumer jitters.

CWB’s Victoria Girardo points out that confidence in any upcoming rate decisions is varied. “Most agree that the Bank of Canada is leaving the door open to potential rate drops, should inflation numbers signal that further action is needed to curb inflation.”

There was some encouraging mortgage news, last December. While Canadian lenders expected the Bank of Canada to lower influential interest rates this year, borrowers got a late Christmas present with lower rates on certain types of mortgages: less than five per cent on specific types of fixed mortgages.

Experts agree that the last time Canadians had five year fixed at around 4.89 per cent was the middle of May 2023.

Dan Eisner explains that, “Consumer confidence in the mortgage industry started to recover with the central bank’s pause and December’s five year fixed rate, but we will likely see more lower rates continue to work their way down to home buying decisions.”

 calitso.com  587-794-4134

Better IT. Better Business.

Providing Managed IT Services & Solutions to Calgary businesses.

Make the switch to Calitso and we provide the first month at no charge to ensure a smooth, risk free transition.

• Managed Cyber Security/Data protection • Cloud Backups & Business Continuity • Network Design & Implementation • Office 365/Microsoft Azure • Remote Work Solutions

The Calgary Chamber exists to help businesses reach their potential. As the convenor and catalyst for a vibrant, inclusive and prosperous business community, the Chamber works to build strength and resilience among its members and position Calgary as a magnet for talent, diversification and opportunity. As an independent, non-profit, non-partisan organization, we build on our 132-year history to serve and advocate for businesses of all sizes, in all sectors and across the city.

ALBERTA NEXT: AGRIBUSINESS SUMMIT

A

lberta’s agricultural sector stands as a cornerstone of the province’s economy, weaving together tradition, innovation and economic vitality. This critical industry not only provides food for our tables but also contributes significantly to job creation, export revenues and rural development. Given its undeniable importance, there is an opportunity to advance Alberta’s agriculture sector through strategic policies and incentives, in collaboration with government.

60

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

On March 5, join the Calgary Chamber of Commerce at our Agribusiness Summit to discuss the future of agriculture in the province. Come together for an opportunity to network, hear from government, voice your concerns and learn about the latest technologies. The Chamber’s halfday summit will touch on the following topics: THE IMPORTANCE OF AGRICULTURE IN ALBERTA’S ECONOMY Alberta’s agricultural sector is a linchpin of economic stability, accounting for a substantial portion of the province’s GDP. Beyond its direct contributions, agriculture fosters a robust agri-food value chain, creating employment opportunities from farm-to-fork.

The province’s fertile soil and diverse climate make it a prime location for cultivating a wide range of crops and livestock, positioning Alberta as a key player in Canada’s agricultural landscape.

TECHNOLOGY ADOPTION AND EMISSIONS REDUCTION The agricultural sector faces economic challenges that demand innovative solutions. Modernizing agriculture

is paramount to its sustained success. However, incentives for farmers and ranchers are needed when it comes to adopting cutting-edge technologies that enhance efficiency, reduce environmental impact and contribute to emissions targets. Robust incentives for research and development, as well as support for the implementation of innovative practices, are essential.

Investments in precision farming, sustainable practices and renewable energy are crucial for the sector’s longterm viability. There is an opportunity for government to encourage risk-taking and provide a safety net for farmers experimenting with new approaches to stimulate economic and environmental sustainability in the face of evolving challenges.

CONNECT WITH GOVERNMENT Government policy often impacts the success and wellbeing of the agricultural sector. To facilitate increased engagement between industry and government, we have invited policymakers at all levels of government to hear from industry, and to better understand the challenges facing farmers, scientists and economists and discuss how the sector can move forward – together.

A

Chef

Run Restaurant

TWO UNFORGETTABLE DECADES

centini 160 8th Ave SE 403.269.1600 centini.com @centinicalgary BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // FEBRUARY 2024

61

ADDRESSING CAPITAL BARRIERS Access to capital remains a significant barrier for many farmers in Alberta. Government-backed financial programs, low-interest loans and grants should be tailored to meet the specific needs of the agricultural sector. These financial instruments can empower farmers to invest in technology, infrastructure and sustainable practices, fostering growth and resilience.

The prosperity of Alberta is intricately tied to the success of its agricultural sector. Support among industry, government and farmers and ranchers is not just desirable; it is essential for ensuring the resilience, innovation and sustainability of Alberta’s agriculture future. By working together to find solutions, providing incentives for technological adoption, attracting and educating the next generation of talent, and dismantling

62

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

financial barriers, Alberta can cultivate a thriving and prosperous agricultural sector that benefits the entire province, and country, for generations to come.

WHAT YOU CAN EXPECT AT THE AGRIBUSINESS SUMMIT The Chamber’s Alberta Next: Agribusiness Summit is an opportunity to bring together key industry players from across the sector to discuss the challenges and solutions ahead for the agriculture sector. Attendees can expect exciting and thought-provoking conversations and discussions with government, industry leaders, local farmers and ranchers, and stakeholders through panel sessions and networking opportunities.

For more information and to register, please visit www.calgarychamber.com/events.

ANOTHER LEVEL OF LUXURY AT LEXUS OF ROYAL OAK Written by Rennay Craats | Published by Melissa Mitchell

T

“Over time I started to think that the true test of success would be to see if I could start a dealership from scratch,” says Todd Richardson, general manager and dealer at Lexus of Royal Oak.

Lawrence’s son, Glen, grew up taking cars apart and putting them back together and his keen interest spurred him to enter the business, founding Charlesglen Toyota in 1988. His son, Todd, who inherited an interest in automobiles, acquired his formal education before starting to learn the ropes at Charlesglen from his dad.

He managed the successful dealership for 14 years before deciding to start on his own path.

When Lexus expressed a need for a second dealership in Calgary, the timing was perfect, and Todd and his two partners threw their hat into the ring for the franchise. They were chosen and they started planning. While they originally planned to take over Charlesglen Toyota’s former location in Crowfoot Centre, they determined it wouldn’t be big enough or offer enough parking to accommodate his vision for the dealership. Instead, Lexus approved the dealership to be built in the Northwest Auto Mall and launched Lexus of Royal Oak, with its 20-vehicle showroom and 18-bay stateof-the-art service shop, on Valentine’s Day 2014. Today, the fourth generation of Richardsons – Todd’s daughter Julia as

he automotive business is in the Richardson family’s DNA, with four generations building on the lessons learned by those who blazed trails before them. In 1935, Lawrence Richardson and his brother Bill tore down the family farm in Alsask, Alberta, hauled the lumber to Nanton and built a service station where they sold gas, repaired tires and, thanks to a bedroom in the back of the station, offered 24-hour service.

Lexus of Royal Oak • Celebrating 10 years

63

marketing manager and son Alex as sales/financial services manager – are learning the family business from their father as they help grow the business.

Todd learned valuable lessons from his father throughout his life and career and he’s passing those on to his Lexus team.

One important lesson was that the journey forward isn’t always easy, and an entrepreneur needs to work hard to be successful.

“Everyone can do well when things are good. It’s when times are tough that you’re tested,” he says.

And the dealership has been tested in its 10-year history, opening just prior to a particularly volatile oil and gas cycle that brought economic uncertainty followed by the challenges of operating a business during COVID. Todd focused on providing an exceptional experience to every person who came in or contacted the dealership and in so doing has built a loyal customer base for the thriving luxury dealership.

This focus on earning a reputation for service was a result of another lesson that he heard about early and often: the importance of treating people well. He values his team and in turn his team goes above and beyond for guests.

“They say if you surround yourself with smarter people than you, you should do okay. I couldn’t pull this off by myself.

I have a great team,” Todd says. “The staff really are my second family.”

His biological and work family’s dedication to customer satisfaction is the foundation upon which Lexus of Royal Oak is built. Todd’s wife, Natasha, worked many hours in the early days with the team to cultivate the Lexus service culture and it hasn’t gone unnoticed. Many of the guests comment on the renowned service they receive. The team refers to customers as guests in their own homes, providing the best personal service and facilities of any dealer network in the industry.

Guests receive amazing amenities and services delivered by a staff with extensive experience with the Lexus brand.

Many staff members have served the Lexus brand for over a decade and the dealership’s technicians have over 140 years of combined Lexus Technical experience; one technician has been with Lexus since the day they started selling the brand in Canada in 1989.

All of that experience and attention to detail has paid off.

For seven of the past nine years, the dealership has been honoured with the Pursuit of Excellence Award given to a limited number of premier Canadian Lexus dealers exhibiting the highest standards of performance and guest satisfaction.

Most recently, Todd was given the MDA Dealer of Excellence Award for his business acumen and community and industry involvement. In addition, the dealership enjoys some of the highest guest retention in Canada; the inventory of quality luxury vehicles causes them to visit the dealership and the exceptional service levels keep them coming back.

Congratulations E

P

IT

LOCAL

K

Years 10

E

TO OUR KEEP IT LOCAL PARTNER

IN BUSINESS

Lexus of Royal Oak • 3

“I always say, the sale is not the end of the transaction but the beginning of an obligation,” Todd says, and every member of the 65-person staff takes that obligation seriously.

With the dealership’s Royal VIP program, the team makes this obligation a pleasure, introducing incredible amenities to make guests’ lives easier. Busy guests have the option of using a loaner vehicle to minimize the inconvenience of getting their vehicle serviced or they can use the citywide valet service that will pick up their vehicle from home or work, bring it to the shop and drop it off again when it’s done.

However, many Lexus drivers actually look forward to coming in for service. The Royal Spa invites guests to have a seat in the massage chair and enjoy a manicure or pedicure from the onsite aesthetician while their car is being serviced. If a spa retreat isn’t their cup of tea, guests can get an actual cup of tea or Rosso coffee and snacks at the gourmet Barista Bar or relax in a leather lounger by the fire with snacks from the stocked minifridge in the upstairs Royal Lounge. Then, when the service is complete, guests climb into their vehicle that has been cleaned inside and out and leave with reward points that can be applied to future vehicle purchases. On top of that, the dealership has great relationships with Calgary businesses that translate to deals for guests.

“We love supporting our local community, which is why we have partnered with over 50 local businesses as part of our Royal VIP Rewards Program. We’ll promote their

business through our social media channels and in-store. In exchange, our guests receive a discount or exclusive offer.

It’s a great way to support Calgary businesses.”

It has always been important for the dealership to support the local community that has been so good to them. Lexus of Royal Oak has been a long-time supporter of the United Way, matching guest and staff donations to their campaigns and contributing more than $250,000 to date to the organization’s great causes. While the dealership sponsors golf tournaments and offers monetary contributions to support organizations, the team also gives of their time sorting donations, serving meals and organizing toy and clothing drives for worthy organizations like WINS, Women’s Emergency Shelter, Drop-In Centre and Basically Babies. Todd Richardson and his team are proud to be part of the Calgary community and will continue to do all they can to make it an even better place to live.

As the team celebrates the achievements of the past 10 years while looking ahead at the exciting things to come, Todd Richardson knows that Lexus of Royal Oak is just getting better too.

7677 - 112 Avenue NW, Calgary, AB (403) 296-9600 www.lexusofroyaloak.com

2024 LEXUS TX A NEW ERA OF THREE-ROW LUXURY AT LEXUS OF ROYAL OAK

LEXUS

TX 350

PRICING STARTING AT

$71,169

*See Lexus of Royal Oak for details*

From now on, fighting over the best seats will be a thing of the past. Introducing the all-new 2024 Lexus TX, the three-row SUV that provides a new era of luxury for everyone who gets the indulgent experience of driving in one. Not only is every seat the best seat, the new TX offers the best of everything: extraordinary comfort and interior space, an unmatched driving experience, incredible all-wheel handling, and a choice of gas or powerful self-charging hybrid engines.

The TX is the next chapter of Lexus SUVs, and it takes luxury to a completely new place. We look forward to welcoming you to Lexus of Royal Oak.

7677 - 112 Avenue NW, Calgary, AB | (403) 296-9600 | www.lexusofroyaloak.com

Lexus of Royal Oak • 5

P: Dan Stewart

HELI SKIING STARTING AT

$1,711

CAD /PERSON

CORPORATE SKI & SNOWBOARD // SKI & SNOWBOARD

SKI & STAY FROM

$170 PP/NIGHT

P: Hywel Williams

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // FEBRUARY 2024

69

PARKER’S PEN // DAVID PARKER

Parker’s Pen

BY DAVID PARKER

I

’ve often commented that the older you get, the louder the music. But do I detect a raising of the noise levels in TV sports?

I suspect that engineers increase the level of crowd noise to make me more excited about the events I watch. PGA golf was always a relaxation, but the roars of the spectators on every shot are so annoying, and there’s no chance of hearing what the commentators are saying. Mind you, I’m so mad at rich golfers who sell their soul for yet more millions. I just might give the game a rest.

I’ve already quit watching NFL. The silly celebrations after every first down – never mind a touchdown – are too, too much.

Ever wondered who counts the calories that are printed on food packages? One of the great mysteries of life is how those little numbers are decided upon, by whom and whether they are really that important to my daily health.

Do food providers set their own measurements or does a government inspector do the testing on each and every box of chocolates?

My box of raisin bran warns me that a cupful adds 180 calories, my alternate granola 210. Bran says 14 per cent sugars while the granola is much lower at only 10 per cent.

Big decisions to ponder, yet I go out for a hearty breakfast of two over-easy, shredded potatoes and two rashers of bacon, and no frightening numbers are offered.

Automobiles have sure come a long way since my first, second-hand 1939 Morris 8 that had a hand crank starter.

Then they invented automatics and I thought electric windows were as far as engineers could go in a vehicle to get me speedily and safely from A to B.

70

FEBRUARY 2024 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

My Ford Escape travels Crowchild Trail in the everlengthening rush hours the same speed as the Maserati in the next lane. Yet I see that Mercedes Benz is going to introduce a car that will go from zero to 100 km/hr in 2.9 seconds.

Why? The only use I can think of is as a getaway car. And if you could afford one, why do you have to rob a bank? As it is I cringe that so many TV car commercials show their latest models driven at excessive speeds. Not a good example for young drivers.

I don’t really need too much, so finding a gift for me – apart from another book – is not easy. But a nice fountain pen meant the giver had given some thought to what I’d really appreciate.

The feel of a fountain pen, particularly on the right penfriendly paper is a glorious experience. Try it. With a full sentence – surely much more meaningful than sending or receiving an annoying pinging little yellow thumbs-up symbol.

In case you missed it, Herald columnist Don Braid had a wonderful descriptive of city council in his column about the ridiculous increases of 7.8 per cent in homeowner taxes and a 23 per cent jump for hotels. He labelled them “routinely clueless.”

Final Words We seldom do well what we only do seldom. ~ St. Francis de Sales

PURVEYORS OF FINE REAL ESTATE 92 BENY-SUR-MER ROAD SW CURRIE BARRACKS - A2087112

24 LENTON PLACE SW NORTH GLENMORE PARK - A2086523

3 BEDROOMS | 3.5 BATHROOMS (2,713 SQ FT)

4 BEDROOMS | 3 BATHROOMS (1,362 SQ FT)

921 REMINGTON ROAD NE RENFREW - A2092357

2415 34 STREET SW KILLARNEY/GLENGARRY - A2097699

4 BEDROOMS | 3.5 BATHROOMS (2,042 SQ FT)

4 BEDROOMS | 3.5 BATHROOMS (1,974 SQ FT)

$1,200,000

$1,299,900

$1,135,000

$1,075,000

PENDING

64 EVERHOLLOW RISE SW EVERGREEN COMING BACK TO MARKET MID-JANUARY

$875,000

4 BEDROOMS | 3.5 BATHROOMS (2,596 SQ FT)

“Selling Calgary's Most Beautiful Homes"

Each office is independently owned and operated.

www.tanyaeklundgroup.ca | Direct (403) 863-7434