PAINTING WITH CERTAINTY
Listening to the customer is the key!
by John Hardy | Published by Brittany Fouquette Photos by Rebecca HardcaslteWhen it comes to residential and commercial painting, what’s in, what’s out, the styles, the colours, the shades and other options change. The skills, the experience, the work ethic and the reputation of the professionals are important constants.
Being reliable and consistent in our home city is an important difference. And very much a CertaPro edge. CertaPro Painters® of Calgary and Central Alberta is a locally owned and operated residential and commercial painting company.
“When all is said and done, reputation matters a lot,” says the upbeat and personable painting professional Justin Enns, owner of Calgary’s CertaPro Painters. Combined with the up-to-date skills and expertise, it is the reliable, straight-shooting and honest
Justin Enns
CertaPro professionalism that continues to earn the outstanding word-of-mouth and online CertaPro reputation as the most trusted and referred residential and commercial painters in Calgary.
“We are local to Calgary,” he notes with friendly high energy. “We live and work here. We know the Calgary area and we know the people. Earning our reputation, every day and with every job, is extremely important for us.”
Calgary’s CertaPro team has the unique local expertise and experience, and is knowledgeable about the latest and most suitable materials and techniques, as well as the wants, needs and details which are essential for the residential and commercial painting Calgary area projects like offices, family homes, HOA communities, medical facilities, retail stores, schools and even churches. “Of course, we are often asked to suggest and, even though it is ultimately a matter of the customer’s personal taste, we’re happy to draw on our experience and offer specific ideas and advice. We specialize in working with the individual customer.
“Listening to the customer is the key!” he notes. “We listen to people’s ideas and their specific situation. It is the best way to properly understand what they want and how they want it. After we understand – and if we are asked – we offer our professional input to help them make their decisions.”
No doubt about it. Paint choices and painting options are many.
Experts confirm that paint can make an enormous difference when changing an area’s mood and feel. Interior designers explain that paint can be transformative, whether it is a family home, a condo building, an office or a retail store. A professional paint job can enrich a space with attractive colour, energy and character, and make rooms and spaces feel bigger, brighter and warmer.
Trends can and do change. Colours, shades and subtle accents change. According to design specialists, when it comes to modern residential and commercial spaces, warm earth tones are back.
Like with most aspects of life, technology continues to significantly impact paint and coating materials and the professional painting service. Contemporary paint finishes go beyond just adding colour. They now offer features like protection, sheen and scrubbability, air quality and allergy benefits, greener and faster drying paint, eco-friendly solar paint, self-cleaning paint and even cooling, grip and other new concepts.
Justin Enns explains that technology is also enhancing the ways that the CertaPro professionals deliver the painting excellence. “Lasers and other measuring equipment helps
with accuracy, and there is increased efficiency with some automated systems for scheduling and tracking our work.”
Ultimately, residential and commercial painting is a matter of personal preferences and style. The diverse CertaPro experience illustrates that it goes deeper. Professional painting is also a professional relationship and a positive customer experience.
“We’re so much more than painters,” he says with enthusiasm. “We are customer service experts. Whether residential or commercial projects, there is much to know.” The specifics of the work which needs to be done. Determining a budget. The most suitable products, the colours and the colour combinations which best fit the specific job.
For residential and commercial painting services, timing is critical, and CertaPro is uncompromising. “We customize the way we work with individual routines. Our key priorities are always being on time and on budget, paying attention to details and having a trusted relationship with the customer.”
He underscores the crucial importance of respecting agreed timelines, as well as the many intangibles. CertaPro customizes the way they work, and pays attention to details, big and small.
Painstakingly planning and doing the painting while carefully minimizing disruptions and accommodating the schedules and routines in offices, family homes, buildings and stores. Taking extra care to protect furniture and belongings. Expertly working with often tight deadlines for getting the painting done on-time, before a party or a big special event.
“Unconditionally always keeping the area clean is a must!” Enns stresses. “Aside from the painted area looking fresher, newer, better and attractive, it should feel like we were never there.”
Whether commercial or residential painting, the CertaPro professionals do the work with skill, precision and expertise, while making it positive, efficient and personal. Getting to know the major and subtle details of what is important for the customer is not only a CertaPro priority, but an effective way to ensure that the work happens according to plan.
As Justin Enns points out, the popular and much recommended CertaPro Calgary focus is about “arriving on-time, staying on-schedule and, because communication is so invaluable, keeping the customer informed. We stay in touch with the customer, we always deliver what we promise and we guarantee our work. It’s what we do and how we do it.”
He is candid about CertaPro’s uniqueness and competitive edge. “While not always common in our industry, we take a lot of pride in operating
CertaPro has been growing consistently in the Calgary market through its strong reputation. While they have long excelled with residential work, the team is experienced with and ready for large commercial projects and growing their commercial portfolio in general, delivering at a high level for customers.
The products, the techniques, cooperative people skills and a terrific work ethic are all vital aspects of the CertaPro Calgary reputation. Google and other social media feedback is potent testimonial.
“They showed up when they said they would and they did what they said they were going to do. The exterior of our house was prepped and painted in one day and it looks great.”
“Very pleased with the whole process, from the estimate to completion. The crew was on time and worked straight through to completion. Some small corrections were dealt with willingly and quickly.”
“We had our upstairs hallway and stairwell painted by CertaPro. They were very professional. The quote process was fast and easy. The painter was amazing.
He completed the job in one day. The quality is excellent. No mistakes or blemishes. I would absolutely use CertaPro again.”
