Josh MacFarlane, Doane Dewitt, Rob Music, Gina Music, Sean McKenzie and Mitch Lien.
ACCESS AUTOMOTIVE STRIVING TO KEEP YOU DRIVING “ T H E C O M P L E T E C A R C A R E C E N T R E ” C E L E B R AT E S 2 5 Y E A R S By Nerissa McNaughton with photos by Rebecca Lippiatt
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ccess Automotive provides a wide range of services to keep your ride working efficiently on the road. It’s the place to go for oil changes, suspension repairs, tire changes/tire storage, inspections, transmission work – and more. President Robert L. Music acquired Access Automotive after a very thoughtful and diligent search. “I had worked at a few different automotive shops and wanted to have more freedom to talk in greater detail to clients and give them customized maintenance recommendations that emphasized quality and preventative vehicle care,” Music explains. “I had a belief that I still have to this day: that quality service and maintenance will decrease the overall cost of ownership of a vehicle and increase its reliability and safety on the road. I noticed that clients were following me from shop-to-shop, which gave me the confidence to take the plunge and purchase Access Automotive.” Once he found, and made the decision to acquire Access Automotive, things moved quickly. “I was a one-man operation for my first four months in business, and then hired an automotive technician to help support my growing business. Two years later I hired another technician, and recently added a third. We also have a service advisor along with my wife Gina, who is the co-owner of Access Automotive. She is our bookkeeper, shuttle driver and treasurer for the company.” He couldn’t be happier with the acquisition or his career path. It suits him on every level. Music confirms, “I love quality repairs and I am very detail oriented. I love teaching my clients why we do the repairs and maintenance. I think one of my strengths is
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making personal connections with my clients. It’s very important to me that they have a great experience when they come to visit us and that they feel valued as a person. I love making new friends. I can’t help it!” Music makes sure Access Automotive stands out in the very competitive industry. “We strive to provide both extraordinary service to our clients and a safe, ethical and enjoyable workplace for our employees to create positive opportunities and outcomes for everyone. We aim to make your car ownership experience as easy and predictable as possible, and often provide advice on tailoring long-term maintenance to your financial and personal needs.” He even goes a step above for clients whose vehicle no longer suits their lifestyle. “It’s not uncommon for us to help our clients sell their vehicle when it no longer fits their plans, which is a convenience they really appreciate,” says Music. “Oftentimes I know that another client is looking for the exact car that another one of our clients wants to sell. Because they know our maintenance philosophy and quality, they trust that they are getting a thorough, informed opinion of the vehicle’s condition.” For Music and his team, client engagement is always the top priority. “It is common for me to spend half an hour, and sometimes well over an hour in the back showing a client the ins and outs of their vehicle. No one will ever feel like they left my shop