Business in Edmonton - March 2022 by Business in Edmonton Magazine

MARCH 2022 | $3.50 BUSINESSINEDMONTON.COM

FINDING THE SOLUTIONS PM42455512

TODD BISH ALWAYS FINDS THE BEST PATH FORWARD

B OMA EDMONTON NEWS - SPRING 2022

PAGE

30 |

EDMONTON CHAMBER SECTION

PAGE

WATER

FIRE

MOLD

ASBESTOS

24 HOUR EMERGENCY SERVICE

YOUR COMMERCIAL LOSS EXPERTS Over 1,700 Franchises in North America SERVPRO® Franchise System Serving Since 1967

SERVPRO® Edmonton Southside

780-784-7777 servproedmontonsouthside.com Independently Owned and Operated

Like it never even happened.®

STORY TITLE // SECTION

Supporting the visions of entrepreneurs one story at a time. Volume 10 | Number 3

REGULAR COLUMNS

9 10

Weathering the Storm By John Liston

Line 5 Pipeline Dispute an Unwelcome Distraction By David MacLean

Diversity in the Workplace is Key to Moving Forward By Elan MacDonald

CONTENTS

Edmonton Chamber of Commerce

COVER FEATURE

Finding the Solutions Todd Bish always finds the best path forward By Nerissa McNaughton

ON OUR COVER: ABOVE: TODD BISH, CEO AND FOUNDER, SOLUTIONS BUSINESS INTERIORS. PHOTO SOURCE: EPIC PHOTOGRAPHY INC.

FIND US ONLINE! B US I N E SS I N E DMONTON.COM BUSINESS IN EDMONTON

@BUSINEDMONTON

BUSINESSINEDMONTON

MARCH 2022 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

STORY TITLE // SECTION

Supporting the visions of entrepreneurs one story at a time. Volume 10 | Number 3

57 44

CONTENTS COMPANY PROFILES

53 57 65 69

S creen Savers Celebrates 15 Years

I CON Industrial Contractors Celebrates 25 Years

A ir Extreme

Celebrates 20 Years

Fabco Plastics Celebrates 60 Years

THIS MONTH’S FEATURES

18 40

Better Safe than Sorry How to protect your business in a digital world when cybersecurity breaches are on the rise By Natalie Noble

etting on the Property G Ladder as a Young Professional Hope for those staring at the first rung of the ladder By Will Porter

30 44

Good News for Edmonton Golf

he Recovery of T Manufacturing in Edmonton

B OMA Edmonton News Spring 2022

“Playing through” the pandemic By John Hardy

By Will Porter

49 6

MARCH 2022 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

Meet Three Women of Influence Women across industries are shaping the city through hard work, vision and agility By Natalie Noble

HSBC PLACE Edmonton, AB

BUILDING REVITALIZATION PCL’s Revitalization team offers a comprehensive suite of expert services to restore, renew and refresh your assets. Whether your building is a prominent feature in the city’s skyline, or a smaller building with heritage designation — we have the expertise to help you complete the transformation.

PCL.COM

PUBLISHER

Business in Edmonton Inc.

ASSOCIATE PUBLISHER

Brent Trimming brent@businessinedmonton.com

EDITOR

Nerissa McNaughton

COPY EDITOR Nikki Mullett

ART DIRECTOR

Jessi Evetts jessi@businessinedmonton.com

ADMINISTRATION/ACCOUNTING Natalia Lopes natalia@businessinedmonton.com

REGULAR CONTRIBUTORS

Your local Edmonton firm that thinks regionally, nationally and globally

At APP & Associates LLP, our objective is to provide value added business advisory services including: • Accounting and Assurance • Tax and Estate Planning • Advisory and Consulting Suite 212, 1524 – 91 Street S.W. Edmonton, AB T6X 1M5 Telephone: (780)489-4424 • Fax: (780)489-4420 info@appllp.ca • www.appllp.ca

Off the Beaten Path

David MacLean John Liston Elan Macdonald

THIS ISSUE’S CONTRIBUTORS Nerissa McNaughton Will Porter Natalie Noble John Hardy

PHOTOGRAPHY

Cover photo by Epic Photography Inc.

ADVERTISING SALES

Nicole Parisian 780-809-1924 nicole@businessinedmonton.com

DIRECTOR OF CUSTOM PUBLISHING Mark McDonald 780-809-1914 mark@businessinedmonton.com

EDITORIAL, ADVERTISING & ADMINISTRATIVE OFFICES

#1780, 10020 - 101 A Ave. NW Edmonton, AB T5J 3G2 Phone: 780.638.1777 Fax: 587.520.5701 Toll Free: 1.800.465.0322 Email: info@businessinedmonton.com

SUBSCRIPTIONS

Online at www.businessinedmonton.com Annual rates: $31.50 | $45 USA | $85 International Single Copy $3.50

Looking to fly one to four people? Having difficulty traveling to some of those off beaten path towns, cities and resource facilities? Looking for the convenience of a charter flight without having to deal with airport security? If your time is valuable to you and your business, consider a small aircraft charter in a brand new, Canadian made Diamond 62 twin engine aircraft.

Business in Edmonton is delivered to 27,000 business addresses every month including all registered business owners in Edmonton and surrounding areas including St Albert, Sherwood Park, Leduc/Nisku, Spruce Grove, Stony Plain and Fort Saskatchewan. The publisher does not assume any responsibility for the contents of any advertisement, and all representations of warranties made in such advertising are those of the advertiser and not of the publisher. No portion of this publication may be reproduced, in all or in part, without the written permission of the publisher. Canadian publications mail sales product agreement No. 42455512

Wide-body aircraft luxury, SiriusXM satellite radio, in-seat USB ports.

Book Now info@DiamondAirCharter.ca | www.DiamondAirCharter.ca

MARCH 2022 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

Return undeliverable Canadian addresses to circulation dept. #1780, 10020 - 101 A Ave. NW Edmonton, AB T5J 3G2 info@businessinedmonton.com

Business in Edmonton magazine’s circulation is audited twice a year by BPA International.

WWW.BUSINESSINEDMONTON.COM

WEATHERING THE STORM // JOHN LISTON

Weathering the Storm BY JOHN LISTON, VICE PRESIDENT, ALBERTA ENTERPRISE GROUP

e have weathered quite a storm over the past eight years, and although it isn’t clear blue Alberta skies yet, we can see some of the clouds parting. At the same time there is always cleanup to do after a storm, and many businesses are in the middle of that cleanup. Many did not survive the storm and losing any one of our businesses is too many. It may be time for our provincial government to survey the debris and begin to address the damage. Some great work has been happening and you must give credit to this government for their plan and the ability to stay the course on that plan through the last two years. Calling them challenges would be underselling what our government, and all of us have endured. Early in their tenure, the government established the current version of Invest Alberta and has been selling us to the world. Some incredible results have shown already and there is a lot more to come. The partnering of the provincial government with the city, Global Edmonton, Edmonton International Airport and our surrounding communities has really allowed potential investors to see it all as a unified team. As an example, the Hydrogen strategy penned by Associate Minister Dale Nally and team is going to establish this area as a world leader for the next 30 years and then some. A visitor to our region recently commented, “there is something special going on here, isn’t there?” So, our international attraction game is coming into shape but as we head into an election year, this government of Alberta would be well served to show some support for the local existing businesses. These folks have borne a huge amount of stress through repeatedly opening and closing, financial pressure and emotional exhaustion as they have

done everything they could to take care of their employees. As the title of the book by Simon Sinek suggests: “Leaders Eat Last.” These folks were lying awake at night trying to figure out how to handle payroll, workloads, customer demands, COVID protocols; then trying to cover rent and ever rising cost for utilities, taxes and supply chain issues and expenses. Those battles scars hurt a lot more when you see that some eat first. More than 528,000 federal and provincial government employees received a pay raise during the pandemic, while no government reduced employee pay according to a report by the Canadian Taxpayers Federation (CTF). “We’re not all in this together,” says Franco Terrazzano, federal director with the CTF. “We’ve seen a tale of two pandemics: one full of private sector pain and the other full of financial gain for bureaucrats and politicians. Many Canadians outside of government took a pay cut, lost their job or business, and it’s not fair to ask them to pay higher taxes so bureaucrats and politicians can collect bigger paycheques. Politicians and bureaucrats need to help shoulder some of the burden by reversing these pandemic pay hikes.” Some serious introspection by our provincial leaders on what the voter thought they were getting when they elected a conservative government in 2019 should be in order. Premier Jason Kenney and team have done some great work and made some missteps based on what was expected of a fiscally conservative government. If indeed the clouds are parting and there is sunshine on its way, supporting our battle-weary businesses would be welcome news. ALBERTA ENTERPRISE GROUP (AEG) PUTS ALBERTA BUSINESSES FIRST BY SHARING INFORMATION, ADVOCACY AND BUILDING BRIDGES TO NEW MARKETS. AEG MEMBERS ARE BUSINESS OWNERS, SENIOR EXECUTIVES, INVESTORS AND ENTREPRENEURS REPRESENTING FIRMS IN EVERY MAJOR ALBERTA INDUSTRY. AEG MEMBERS EMPLOY OVER 100,000 ALBERTANS AND GENERATE BILLIONS IN ECONOMIC ACTIVITY EACH YEAR.

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // MARCH 2022

LINE 5 PIPELINE DISPUTE AN UNWELCOME DISTRACTION // DAVID MACLEAN

Line 5 Pipeline Dispute an Unwelcome Distraction BY DAVID MACLEAN

t’s the latest in a seemingly endless series of challenges against Canada’s energy and petrochemical industries.

For various reasons we’ve witnessed several energy infrastructure projects abandoned, delayed or cancelled. Energy East? Toast. Keystone XL to the Golf Coast? Mired in legal squabbles, then scrapped. TMX to Vancouver was bogged down in legal challenges before being purchased by the federal government. Fingers crossed that TMX is built as soon as possible. And now we see the State of Michigan is threatening to shut down Enbridge’s Line 5 – a line that has been in operation since 1953. Perhaps this threat will finally grab the attention of our friends in downtown Canada. Line 5 is a 1,038-kilometre pipeline measuring 30 inches in diameter that carries up to 540,000 barrels a day of synthetic crude, natural gas liquids and sour crude. Crude from Western Canada and elsewhere enters Line 5 in Superior, Wisconsin and carries on through Michigan and on to Sarnia’s petrochemical cluster in Ontario and beyond to Quebec via Enbridge’s Line 9. Along the way it provides feedstock to various refineries in Michigan. Line 5 delivers 53 per cent of Ontario’s crude oil supply and basically all of the propane needs of Ontario. It also transports two-thirds of the crude consumed in Quebec. At issue is the pipelines crossing under the environmentally sensitive Straits of Mackinac, even though the line has never failed there. Michigan is rightfully concerned about the prospect of a spill, having experienced considerable damage from a pipeline leak in the Kalamazoo River in 2010. Since that time, the industry has responded with increased safety systems and monitoring.

Regardless, Enbridge has come to the table with a proposal (at their own expense) to bore a tunnel through rock deep below the Straits lakebed. In fact, they’ve already invested $100 million on permitting, engineering and design. Once the tunnel is successfully built, Enbridge would shut down the old line and render a mishap with a ship anchor basically impossible. Now, you’d think the benefits of this pipe would be apparent to everyone and we’d all be on the same page in working together to making the existing line safer. After all, shutting down the line would knock out half of Michigan’s propane supply – commonly used for home heating in that state. The energy delivered to Sarnia, Quebec and several U.S. locations would need to be replaced by offshore energy delivered by tanker, which has its own environmental risks and cost implications. Huge chunks of Canada’s manufacturing supply chain would be disrupted. You’d also think that, having experienced challenges around global supply chains for the past several years, politicians on both sides of the Canada-U.S. border would be laser-focused on finding a solution that ensures safety while keeping this critical piece of infrastructure running. Instead, the future of Line 5 is tangled up in court and it’s difficult to say when we might see some resolution. Right now, Canada’s energy and manufacturing industries need to focus on recovery. The Line 5 dispute is a senseless and totally avoidable distraction.

CANADIAN MANUFACTURERS & EXPORTERS (CME) IS THE VOICE OF CANADIAN MANUFACTURING. CME REPRESENTS MORE THAN 2,500 COMPANIES WHO ACCOUNT FOR AN ESTIMATED 82 PER CENT OF MANUFACTURING OUTPUT AND 90 PER CENT OF CANADA’S EXPORTS.

MARCH 2022 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

LEASING | DEVELOPMENT | PROPERTY MANAGEMENT | ASSET MANAGEMENT

WE’VE REBRANDED!

For decades, Qualico Commercial and Rancho Realty have served commercial tenants across Western Canada. As we come together as Qualico Properties, we will share ideas across regions, pool resources between offices, and provide a streamlined experience. While we continue to create spaces that connect, we’ll now do it with the support of our entire commercial team. That’s a future we can all look forward to.

Enjoy our new online experience at qualicoproperties.com

DIVERSITY IN THE WORKPLACE IS KEY TO MOVING FORWARD // ELAN MACDONALD

Diversity in the Workplace is Key to Moving Forward BY ELAN MACDONALD, VP EXTERNAL RELATIONS, U OF A

s we look towards the end of the pandemic, hiring is ramping up across the Edmonton region and the province. Alberta is adding jobs faster than most provinces; its employment rate remains the highest in the country and our net migration is on the increase once again. Despite this good news, many firms have been struggling to find talent. A survey late last summer by the Alberta Chambers of Commerce and Business Council of Alberta found that almost half of firms are experiencing moderate to significant staffing shortages. The competition is fierce, but we can dramatically widen the pool of talent by bringing in policies that embrace diversity, including gender diversity. The payoff can be huge. Studies show that female-friendly firms experience increased collaboration, retention and, according to management consulting firm McKinsey & Company, profits. While Canadian men are taking on more and more parenting, women continue to shoulder the majority of those duties – an average of 2.6 hours a day versus two hours for fathers. Parenting and work can often intersect, and certainly many of us felt this during the COVID pandemic. I have heard many stories of people rethinking their careers and I believe this will translate into greater demand for more family-friendly workplaces as people return to physical workplaces. As a mom of three, creating a family-friendly environment this was top of mind as I built my public affairs firm. My employee’s kids were welcome in the office, time off was provided for daytime plays and dance recitals, and meeting schedules and work-from-home options were available

to meet family demands. My employees appreciated the flexibility and showed loyalty and commitment to always get the work done in return. But workplace policies are only part of the puzzle. We must do more to increase the participation of women in fields traditionally dominated by men, and especially STEM – science, technology, engineering and math. Although women are more likely than men to enrol in university, Statistics Canada shows that only one-third of STEM grads are women. Turning the tide means reaching girls as early as elementary school to get them excited about science. Tactics like these have made the University of Alberta’s Women in Scholarship, Engineering, Science & Technology program a pioneer. WISEST, which turns 40 this year, has reached more than 55,000 students, teachers and young STEM professionals, with an incredible 85 per cent of program alumni – women and people from other underrepresented groups – pursuing STEM degrees. Diverse graduates will bring the diversity of ideas we need to solve our world’s increasingly complex problems, like climate change, rising inequality and rapid globalization. The Edmonton region is emerging as a world leader in industries that will address these challenges, through advances like alternative energy and artificial intelligence. The opportunities are there for a diverse group of young leaders to do meaningful and innovative work – provided we give them equal access to those opportunities.

ELAN MACDONALD IS PAST CHAIR OF THE EDMONTON CHAMBER OF COMMERCE AND A FOUNDING DIRECTOR WITH EDMONTON GLOBAL. SHE ALSO SITS ON THE BOARDS OF COVENANT HEALTH, ATLAS BIOTECHNOLOGIES AND ALBERTA BALLET. SHE IS THE VICE-PRESIDENT (EXTERNAL RELATIONS) OF THE UNIVERSITY OF ALBERTA.

MARCH 2022 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

MAKE A LASTING CONNECTION

At Edmonton City Club our top priority is to ensure that all who join create a lifetime of lasting memories and special traditions. Whether dining, working or socializing, Edmonton City Club is here for you. We are your place to connect. •

Start your day by hosting colleagues for breakfast

•

Hold your next meeting in one of our workspaces or meeting rooms

•

Enjoy coffee or lunch while catching up with an old friend

•

Impress your clients with dinner at our chef’s table and wine from your private wine locker

•

Celebrate special family occasions while indulging in Edmonton’s finest cuisine

•

Rest easy at one of our affiliated clubs around the world

•

Relax between meetings in our top-tier business centre

•

Connect with your professional community at our member-led discussion groups and speaker events

Expand your business connections at one of our networking events, tailored to the needs and wants of our Members

•

Wind down your day with a quiet dinner for two

•

Stop by for a drink before the game, concert or play

FIND OUT HOW EDMONTON CITY CLUB IS YOUR PLACE TO MAKE A CONNECTION EdmontonCityClub.com | 780.474.3411 | membership@edmontoncityclub.com

OFF

THE

JEN COL Construction Welcomes New Partners to the Ownership Group & Collects Two Business Awards of Distinction It’s an exciting start to the new year for JEN COL as they celebrate six new partners invited to the ownership group. They each model JEN COL’s core values daily and provide support and mentorship within the firm; while their hard work, commitment and contribution is shown by the impact they have made on clients, colleagues and communities they operate in. It is with great pride that they announce the newest owners: · Falko Bittner, Superintendent · Ben Jorgenson, Project Manager · George Legault, IT Manager · Ed Mah, Marketing Manager · Darryl Podlosky, Project Director · Matt Udholm, Superintendent The first step towards becoming an employee-owned construction services firm began in 2013 with the transfer of ownership from Ron and Yvonne Jodoin to Cory Jodoin (president & CEO), then again with the addition of five new owners in 2019. This addition to the ownership group further strengthens JEN COL’s commitment to their internal partners by preserving employee-centric culture and by moving towards the goal of being an employee-owned, board-run company. Shared ownership promotes a positive organizational culture that will lead to the ongoing success of JEN COL by ensuring they continue to serve clients in the best way possible while supporting the sustainability of the company. In other exciting news, JEN COL was honored to accept not one, but two Business Awards of Distinction from the Greater Parkland Regional Chamber. JEN COL received awards for 2021 Business of the Year and 2021 Large Business Award of Excellence. These awards acknowledge not just business excellence but have a particular emphasis on an organization’s community involvement and their environmental, social and governance

(ESG) performance. JEN COL was recognized for its Corporate Social Responsibility (CSR) which focuses on three pillars: education, waste reduction and mental health. As a prominent builder of education facilities and learning institutions, JEN COL regularly provides scholarship dollars to schools they have built as a thank-you to the community. From a waste reduction perspective, JEN COL takes the proper steps to ensure they are minimizing their carbon footprint on all their sites by using appropriately sized equipment to help reduce air pollution, diverting as much construction debris from landfills as possible and choosing sustainable materials. But they also look at waste reduction and sustainability from a community involvement perspective by partnering with organizations like Edmonton’s CapitalCare Foundation on resident engagement and fundraising projects using recycled materials. JEN COL’s third CSR initiative involves mental health, where the company’s staff have helped raise awareness and dollars throughout the year by actively participating in and supporting mental health initiatives such as Bell Let’s Talk Day, Mental Health Week, Rotary Run for Life, Mental Illness Awareness Week and Movember. It is important to note that all initiatives are employee led, and it is this passion for CSR that permeates throughout the organization that is a true testament to the culture of giving back to the communities at JEN COL.

SOURCE: PROVIDED BY JEN COL CONSTRUCTION

MARCH 2022 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

22_0342_Business_In_EDM_MAR_CN Mod: February 1, 2022 8:41 AM Print: 02/01/22 9:37:19 AM page 1 v7

π A HANDS-OFF APPROACH TOWEL DISPENSERS

TRASH CANS

SOAP DISPENSERS

ORDER BY 6 PM FOR SAME DAY SHIPPING

COMPLETE CATALOG

1-800-295-5510

uline.ca

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // MARCH 2022

OFF

THE

Innovate Edmonton Introduces Edmonton’s Newest Innovation Destination Innovate Edmonton has a bold vision to position Edmonton as a global innovation capital by supporting Edmonton-made solutions to global challenges. As part of this vision, and to accelerate homegrown innovation and attract strategic investment, Innovate Edmonton is announcing a new public space for operations, program delivery, co-working and events. Edmonton’s newest innovation destination is scheduled to open downtown in fall 2022 as the first home of Innovate Edmonton. Innovate Edmonton is leasing the street-level, loft-style space located at 10107 Jasper Avenue, which will provide a highly visible and accessible home for Edmonton’s diverse and growing innovation communities. Once renovated, the 18,000+ square footprint will provide ample room for Innovate Edmonton’s operations and three program divisions, startup community members, world-class accelerators and the city’s innovation communities. “Sustainable development, accessibility, downtown revitalization and innovation placemaking were all key considerations in selecting this new space,” said Innovate Edmonton CEO Catherine Warren. “Edmonton’s newest innovation destination aims to be an inclusive and welcoming environment for innovators in every sector, at all stages of growth, across every demographic and will reflect Edmonton’s innovation success and diversity.” The destination will provide opportunities for art installations and flexible spaces, including open collaboration workplaces, a 100-seat programming room, production studio and pitch gallery to invite the collision of ideas and collaborative partnerships. It will host events for international startups, multinationals and enlightened investors interested in all that Edmonton has to offer. “Innovate Edmonton was created by City council with a mandate of innovation and ecosystem building,” said Edmonton City Mayor Amarjeet Sohi. “They play a key role in delivering on the City’s Economic Action Plan (EAP) and recovery from the COVID-19 pandemic. The destination will create a space for innovators to grow, create jobs, attract investment and strengthen Edmonton’s economy.”

With its inviting street-level location, Innovate Edmonton also aims to put innovation in the public realm and create a flagship for Edmonton’s global innovation brand. Innovate Edmonton’s first home will be purpose-built to spotlight, support and convene home-grown innovators as they finance and market solutions for the world’s biggest challenges, including the climate emergency, food security, public health, digital divide, social justice and reconciliation.

Background • Since launching operations in December 2020, Innovate Edmonton has not had a physical location and staff have mainly been working from home. This innovation destination is the first home of Innovate Edmonton and will play an important role in downtown revitalization and urban placemaking. • With the launch of Innovate Edmonton, Startup Edmonton’s current lease expiring at the Mercer Building, the recent expansion of Scaleup Edmonton, and Accelerate Edmonton’s programs and fund, the timing was right to consider other spaces that would accommodate Edmonton’s diverse and growing innovation communities. • Occupancy is planned for fall 2022 and Innovate Edmonton’s team will continue mainly working from home as they have done since the organization’s inception in 2020. Startup Edmonton’s current lease at the Mercer is extended until October 2022 and will continue to offer co-working space to members and the startup community. • Innovate Edmonton has offered to work with the owners of the Mercer Building to support a smooth transition, including through referrals to prospective tenants and joint activations that lead to downtown vibrancy, entrepreneurship, and innovation placemaking. • Innovate Edmonton looks forward to continuing to engage Edmontonians as final plans for the new space come together.

SOURCE: PROVIDED BY INNOVATE EDMONTON

MARCH 2022 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

WE WORK

WHERE YOU WORK EPIC Photography Is aN ALBERTA BASED full service photo agency, SPECIALIZING IN advertising, editorial, portrait, sports, food or arts PHOTOGRAPHY AND VIDEOGRAPHY. epicphotography.ca // @alwaysepicphotos

BETTER SAFE THAN SORRY // CYBER SECURITY

BETTER SAFE THAN SORRY HOW TO PROTECT YOUR BUSINESS IN A DIGITAL WORLD WHEN CYBERSECURITY BREACHES ARE ON THE RISE

BY NATALIE NOBLE

ue to the pandemic, opportunities opened up through remote work and digital collaboration tools look to be the future. It’s a transformation experts say was a decade ahead of its expected time, with digital solutions rolled out quickly – for better or worse. “We’ve been forced to learn to use these features quickly,” says Blair Toblan, director of Advanced Solutions at SysGen Solutions Group. “Even when people return to the office, we’ll continue to see them heavily leveraged. The genie is not going back in the bottle as far as using these services, but we also learn there can be some pitfalls to this rapid adoption.”

MARCH 2022 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

Rapid is the key word. As businesses scrambled to remain operational, transitioning quickly to remote capabilities, security often fell to the wayside. “This accelerated remote work infrastructure setup that prioritized speed inadvertently led to a lot of breaches in 2020 and early 2021,” says Vivek Gupta, National Cybersecurity and Digital Forensics partner with BDO Canada.

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // MARCH 2022

BETTER SAFE THAN SORRY // CYBER SECURITY

HOW DO ORGANIZATIONS ADDRESS THE SECURING OF DEVICES AND QUESTIONS AROUND DATA OWNERSHIP TODAY? BECAUSE, GUPTA WARNS, “IF YOU’RE ALLOWING EMPLOYEES TO WORK FROM HOME USING THEIR PERSONAL MACHINES WITHOUT IMPLEMENTING APPROPRIATE SECURITY MEASURES, YOU ARE WAITING FOR A DISASTER TO HAPPEN.” The use of home networks and remote-teleworking trends have made cyberthreats a current top-five business risk. Confidentiality, integrity and availability of key business data and information systems have become increasingly vulnerable. “We’ve seen an increasing threat environment with more people actively trying to take advantage of insecurities or poorly deployed services,” says Toblan. How do organizations address the securing of devices and questions around data ownership today? Because, Gupta warns, “If you’re allowing employees to work from home using their personal machines without implementing appropriate security measures, you are waiting for a disaster to happen.” Organizations pondering this dilemma likely lack appropriate protection. For instance, “What level of access is provided on the device? When people log into the work network and other resources on their personal device, are they able to save data on that local machine?” asks Gupta. “Because if they are, there’s an issue of data leakage. Your proprietary data, customer data and other personally identifiable information (PII) are all now potentially outside the bounds of what you can protect.” The risk to the business is not typically caused intentionally by the employee. “The massive increase in people doing things online has led to an increase in potential targets and people taking advantage of that,” says Toblan. “When modern

security mechanisms present a barrier to hackers, they target the user. It’s generally easier than hacking a firewall.” With these common “fishing” tactics, hackers can imitate a legitimate representative – the CEO, HR or a payment processor – to gain access to information, compel an employee to click on a link or to share credentials. “In doing this, they effectively bypass all the technology controls and prey on the individual,” says Toblan. Once a user’s account has been invaded, the hacker is connected to the company’s entire email system and recognized as a legitimate user. “Now, they can download the address book and all the historical mail of the user whose device has been compromised,” says Toblan. “They can then use that to build extremely sophisticated targeted email attacks against other users in the company.” Fortunately, there are many controls and solutions out there. “If an organization is prepared and has the right controls up front, recovery can happen much faster and limit the damage otherwise caused,” says Gupta.

An ounce of prevention The level and types of cybersecurity measures an organization needs are unique to each business. The first step is to thoroughly consider key assets requiring protection, or,

ABOVE: VIVEK GUPTA, NATIONAL CYBERSECURITY AND DIGITAL FORENSICS PARTNER, BDO CANADA.

MARCH 2022 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

which lost data would render the business inoperable if not recovered, including regulatory requirements and proprietary information. “If proprietary information were to be lost or stolen, it’s likely your business will be at its knees as competition comes to market and you’ve lost your edge,” says Gupta. Next, consider where these valuable assets are located. Are they on the server, in the cloud, accessible through a third-party system, who can modify them and who are they shared with? “Understanding this, placing effective controls becomes much easier,” says Gupta. One of the strongest risk management controls used today is multi-factor authentication (MFA), better ensuring users prove their identity. Toblan says it’s not uncommon for a persistent hacker to go on guessing for months until they break a password, even if the account is locked after so many guesses. MFA counters this activity by requiring multiple confirmations within three categories: something you know, like a password or code; something you have, say a key or card; and something you are, such as a fingerprint or retinal scan. An early example is the bank card, a combination of something you have, your card, and that you know, your PIN. More recent is the code the CRA texts the user’s smart phone to allow a log-in. “MFA is one of the big things we encourage all our clients to use,” says Toblan. “Making sure people are who

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // MARCH 2022

BETTER SAFE THAN SORRY // CYBER SECURITY

THAT PEOPLE PIECE OF THE PROTECTION EQUATION CAN BE THE MOST CHALLENGING, BUT ALSO MAKE THE MOST IMPACT. “WE CAN MAKE PEOPLE AWARE OF THREATENING FRAUDULENT ACTIVITY AND COMMUNICATIONS, AS WELL AS PROVIDE TRAINING AND TESTING MATERIALS TO IDENTIFY WHERE REMEDIAL TRAINING CAN HELP,” SAYS TOBLAN.

they say they are is one of the strongest technical defenses you can have over people trying to break in now that everything is accessible from everywhere. It’s become a cornerstone of modern security.” Most major business platforms have an MFA feature included as a no-cost option. Setup can be somewhat complex, but the biggest challenge often lies in training people and overcoming their reluctance to install security applications on their personal devices. That people piece of the protection equation can be the most challenging, but also make the most impact. “We can make people aware of threatening fraudulent activity and communications, as well as provide training and testing materials to identify where remedial training can help,” says Toblan. One of the most important steps is to mandate a policy around the use of personal devices for work. The policy may require workers install the company’s antivirus or device management software, allow the organization’s internal IT team administrative access to the device and may restrict company information from being saved locally to the device. “In the event a device is stolen or lost, it can be remotely wiped to prevent data leakage,” says Gupta.

Policy should also make clear which corporate resources employees should and should not access remotely, as well as where and where not to access them. “If I’m suddenly trying to log in from Guadalajara or the nearest cyber café, security controls can prohibit me from logging in, or layer on additional controls,” says Toblan. Here’s another common faux pas. In the early days of the pandemic, Gupta was at home on a work conference call when his Google Home Assistant began participating in his group conversation. “These digital assistants do listen and can store data. In many cases, that’s against privacy regulations,” says Gupta. “These devices are not difficult for hackers to break into. When working from home, be sure to disable them.”

Worth a pound of the cure If people think consulting with an IT expert to create a customized cybersecurity strategy is too expensive, imagine reaching out for help when it’s too late. In the IT world, the common adage is, “it’s not ‘if’ you’ll be breached; it’s ‘when’.” “We’ve seen people send in excess of $50,000 to fraudulent

ABOVE: BLAIR TOBLAN, DIRECTOR OF ADVANCED SOLUTIONS, SYSGEN SOLUTIONS GROUP.

MARCH 2022 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

// CYBER SECURITY

and non-existing company accounts that are promptly then cleaned out and shut down before law enforcement could take action,” says Toblan. Cybersecurity’s costs increase, however, when it’s not done right or not implemented at all. “Chances are you’ve already been breached and don’t even know it yet,” says Gupta. “Research shows it takes four to six months for an organization to realize they’ve been hacked or had unauthorized access within their systems. If you do end up with a breach, you’re going to end up paying a lot more money to recover your data and potentially paying ransom if you didn’t have any backups. The cost of protection and recovery becomes much more expensive at that point.” A good consultation can bring awareness around the concerns, the data that might attract a hacker, the controls needed to identify a breach and the best protective solution to put in place that meets a business’ budget. “When planning up-front preventative care, you don’t have to buy a Ferrari where a Honda Civic will do,” says Gupta.

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // MARCH 2022

FINDING THE SOLUTIONS // COVER

MARCH 2022 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

FINDING THE SOLUTIONS // COVER

FINDING THE SOLUTIONS TODD BISH ALWAYS FINDS THE BEST PATH FORWARD

BY NERISSA MCNAUGHTON

olutions Business Interiors, a preferred Haworth Dealer, believes in creating spaces that empower people to work, heal and discover in new and exciting ways. Todd Bish, CEO and founder, launched the company in 1995, growing it from servicing Edmonton to providing for clients across Canada. During the pandemic, Solutions continued to grow and expand its footprint. How? Well, simply put, Bish never found a challenge he couldn’t turn into a solution. “You can accomplish anything you want to accomplish but you have to have the tenacity to see it through,” is Bish’s philosophy. “It takes persistence. You have to have trust in yourself. I love learning. I love taking risks. All of that is part of my best life and I wholeheartedly lean into it. You just need to keep your foot on the gas pedal.” That gas pedal once had him driving in a very different direction. “My stepfather was in the interior furnishings business,” he explains, “At 15 I swore I would never follow that path but at 22 I started working for him and the business became a

passion for me. I wound up working with my stepfather as a manufacturer agent for eight years. At 30, I wanted to set out on my own.” Bish had a true talent for matching clients with the products they needed. “That’s where the wins came in,” he smiles. “Then more wins as we transitioned into building spaces.” Another milestone was when Solutions started dealing for Haworth, a global contract office furniture manufacturer and design leader. Haworth’s history stretches back to the 1940s; it is among the largest manufacturer of its kind in the world with an outstanding reputation to match. Within nine months of carrying the Haworth line, Solutions earned preferred dealer status. “That was lightning fast, to be preferred in such a short period of time,” says Bish with pride. Solutions is a key supplier to the provincial and federal governments as well as Alberta Health Services. This results in the best available prices, with substantial savings for the highest quality of products on today’s market.

LEFT: TODD BISH, CEO AND FOUNDER, SOLUTIONS BUSINESS INTERIORS. PHOTO SOURCE: EPIC PHOTOGRAPHY INC.

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // MARCH 2022

FINDING THE SOLUTIONS // COVER

But the wins didn’t stop there. In 2019, Solutions completed its first acquisition. In 2021, two more followed, pushing the energetic brand into interior construction and flooring. That year, 2021, was also when Solutions merged into a group of companies. Included are: Solutions Business Interiors, NorLab Laboratory Services, Richking Interiors for tenant improvement construction and Division Nine Flooring. With this group of companies, anything you need to make an interior space special, be it commercial office, laboratory, healthcare, industrial or warehouse, one call to Solutions Group does it all. “It’s exciting!” Bish’s enthusiasm is contagious. “We took advantage of COVID and the opportunities that came from cross selling in a post-COVID world.” He references how Solutions is poised to reinvent workspaces to accommodate hybrid models to better adapt to the future work environment. He continues, “At the start of the project we can deliver innovative thought leadership and project guidance. We provide tenant improvements, flooring solutions, modular walls and all your workplace furnishings. Solutions Group delivers the complete process for all our clients.” Being a one-stop shop for every client’s needs is just one part of why Solutions is so successful. Bish’s

vision of how to run a company internally, and the care he gives each employee, is notable. Especially since not all of the employees are human. What? For 14 years Solutions has supported a director of First Impressions. Her name is Jazzie. She’s a dog. It is very hard to resist her puppy dog eyes and impossible not to smile when she greets you. Jazzie isn’t the only four-legged team member, although the second one joined kind of by accident. You see, Solutions is a pet-friendly office. Team members and clients are welcome to bring their well-behaved pets to the office. This is probably why a stray mouse felt right at home and moved onto the executive floor. Every effort was made to catch and remove him humanely, but the wily mouse evades capture at every turn. With an “if you can’t beat them, join them,” attitude, the mouse was adopted. His name is Gus. TOP: CHASING STARS ON MOUNT KILIMANJARO IN SUPPORT OF THE STOLLERY CHILDREN’S HOSPITAL FOUNDATION. BOTTOM: JAZZIE, DIRECTOR OF FIRST IMPRESSIONS.

MARCH 2022 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

New world, new insights and solutions The world has changed and so has the real estate and construction sector. Set yourself apart with innovative business strategies, efficient operations and a tax plan that takes you from where you are to where you want to be.

Ian MacDonald, CPA, CA | 780.969.1423 | ian.macdonald@mnp.ca MNP.ca

FINDING THE SOLUTIONS // COVER

“We weren’t planning on being pet friendly to Gus, but we just can’t catch him. So, he’s part of the team now,” Bish says dryly. As he reflects over the years of growth and change, Bish points to a project that really helped define the DNA of the company. “With Rogers Place there were a lot of products, a lot of challenges, and a lot of logistics. All those factors came together and to be part of such an iconic project for the city was fun and rewarding. We are proud to have been a small part of a generational project in Edmonton’s downtown core.” The wins he celebrates are not always related to projects and acquisitions. “When you are an entrepreneur, you always worry about staying relevant. I’m proud to say we have continued to reinvent ourselves. Recently we added an advisory board for oversight. This was a very good, strategic move. Sometimes, as a business owner, you get in your own way. An advisory board helps with accountability and clarity. Here at Solutions Group we just look at things differently. We see challenges as opportunity. Our greatest challenge would be facing a lack of opportunity.” For Bish, to build all this in Edmonton is as humbling as it is rewarding. “I treasure the relationships we have in the business community and am very fortunate to have met and been inspired by so many business leaders. Those leaders are now personal friends. Edmonton is a great place to do business.” He continues, “Solutions provides the team with a culture of learning, continuous improvement and support. We live our five corporate values: PMA (always showing up with a positive mental attitude); excellence (in business and personal life); tenacity (lean into everything with all we have); inspiring (our team, staff and other companies); and challenge the status quo (daring to do things differently). We constantly push those values in our town hall meetings and we accomplish our success by working together.” He adds slyly, “Also we bribe the team with Dairy Queen Blizzards.” In reality, the Dairy Queen treats are part of fundraising for the Stollery Children’s Hospital Foundation.

MARCH 2022 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

“Solutions is a great place to watch the employees flourish and meet their personal and professional goals. I’m proud of each one of them.” Recently, Bish got a taste of that pride from the other side. “My son (Dylan) said he was proud of me and the company that was being built! That took me by surprise and a tear hit my cheek. I smiled and said, ‘thank you.’ When a son says that, it really hits home and it really feels special. When someone so important to you says something as important as that, you can look back over the journey and know it was worth it. It was so worth it.” As a business leader, Bish has some advice for the new generation of entrepreneurs in the capital city. “When you support Edmonton, Edmonton will support you. That is what I have discovered. Business leaders support each other in a way that is unique to Edmonton. Don’t get me wrong – it is competitive. But it is a great place to start and grow a business.” He stresses the need for entrepreneurs to be flexible, adaptable and to turn crises into opportunities. “For us, the pandemic did affect our business, so how does one overcome such a challenge? We adapted to the home office environment. We ensured our staff had the proper tools. That was the first thing. Then we used the pandemic as a springboard to diversify. We bought two companies and changed up our business model. As hard as it was, we kept our eyes on the silver lining. With this way of thinking, some of our best decisions have been borne through crises. That being said, we make allowances to fail. This is difficult but we recognize that failure is how to grow personally and professionally. We don’t say ‘no’ to opportunities, challenges or customer requests. ‘No’ and ‘can’t’ just aren’t in our DNA.” Supporting the community is very important to everyone at Solutions Group. As a team they support many local causes. Personally, Bish sits on the board of the Stollery Children’s Hospital Foundation. With 11 other awesome humans, Bish went to Africa to summit Mount Kilimanjaro as part of a fundraising mission. Together they raised more than $1 million for the Stollery.

FINDING THE SOLUTIONS // COVER

Bish and Solutions’ accomplishments have been recognized many times over the years. While he treasures each one, the awards from Young Presidents’ Organization (YPO) are especially meaningful. “YPO has some of the best business leaders in the province. I was honoured to chair events for YPO, and later become the Education Chair and Chapter Chair for Alberta. Any entrepreneur should consider joining YPO or Entrepreneurs’ Organization (EO). I can’t stress enough the positive influence YPO has had on my personal and professional life. This is why the awards from them matter so much.” So, where does it all go from here? Bish muses as he reflects on the company he built and the future of Solutions Group of Companies – as well as his own future as an entrepreneur. “This thing called leadership, it’s unique. I used it to take the company to new heights but now it’s time to pass on the things I have learned and enter a mentorship role. I’m transitioning from being all-in to being an ambassador. My style has always been about continuous evolution and my journey is focused on

continuing to learn. I love the journey. It’s worth it. It’s worth leaning into it with everything you have. “Solutions has many moving parts and we never stand still. Next on the horizon is geographical expansion across Canada. We are currently involved in exciting projects that validate our move to expand. Just watch what we do next! “I’d like to thank everyone that has been a key supporter on this journey. My mother for her unconditional love and support. My staff for believing in our mission. Haworth for allowing us to be a dealer in this province, our clients and vendors and YPO for the experiences that helped me grow personally and professionally.” Bish concludes, “If you want to start a business in Edmonton - do it, but it takes a lot of grit. You have to really dig in. It’s been an incredible journey with lots of ups and downs and plenty of plot twists. But I’ve lived my best life through sheer determination. I wanted to start a business. Twenty-seven years later, here we are.” Learn more by visiting www.solutionsgc.ca online and Solutions Group of Companies on LinkedIn.

LEFT: TODD BISH, CEO AND FOUNDER, SOLUTIONS BUSINESS INTERIORS. PHOTO SOURCE: EPIC PHOTOGRAPHY INC.

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // MARCH 2022

SERIOUS PROTECTION FROM ONE OF CANADA’S BEST EMPLOYERS

ince 1998, Paladin Security has provided safety services in Edmonton. The company’s 800 employees are at the forefront of protection and peace of mind, leading many local businesses to turn to Paladin to secure their facilities and staff. From security guards to loss prevention and mobile patrols, Paladin offers wide-ranging services. Not only does Paladin provide manpower, but it also consults with businesses on emergency and disaster management — in addition to crime prevention. Countermeasures, surveillance and monitoring are all within Paladin’s toolbox. No matter what service Paladin is providing, adapting to changing circumstances is part of the job. During the COVID-19 pandemic, for example, shuttered businesses have left Paladin’s staff busier than ever. According to Paladin’s director of operations Damian Radcliffe, the demand for security increased massively once COVID-19 emptied out many Edmonton buildings and employees began working from home. “Especially with the downtown core being relatively empty right now without the day workers down there, it has changed enormously,” Radcliffe says. “There’s been extra requirements for buildings that usually have people in them, going from anywhere from doing mobile patrols where we have cars stop by and doing quick checks, to actually having more full-time guards to the site. It has been a huge difference.”

SECURING A NHL BUBBLE

Although the pandemic brought new challenges for Paladin, it also provided an opportunity to show the prowess of its security staff, thanks to the opportunity to provide security at one of the NHL’s bubbles. Edmonton, along with Toronto, was chosen to host the NHL’s hockey teams in order to salvage the league’s 2019/20 season. Twelve Western Conference teams headed to Alberta’s capital and sheltered within two hotels and Rogers Place. “When we went through the NHL bubble process, the pandemic had changed the industry completely. For 20 years, a lot of the standard practice around security planning was done around counterterrorism, but when we went through the process of setting up the bubble, none of those principles were applied; it was only worrying about the transmission of COVID-19,” Radcliffe says.

MARCH 2022 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

Damian Radcliffe

Radcliffe says, “There’s been extra requirements for buildings that usually have people in them, going from anywhere from doing mobile patrols where we have cars stop by and doing quick checks, to actually having more full-time guards to the site. It has been a huge difference.” Tensions were high. Given relatively short notice for an unprecedented event, Radcliffe was aware that a single positive COVID case within the bubble could disrupt the NHL’s plans. With a security team consisting of around 60 staff a day within ICE District, every game played in Edmonton from Aug. 1 to Sept. 28 occurred without a single breach.

SPRING CLEANING

SERVICES

BACK TO WORK

READINESS & SPRING CLEANING P REPA RING YOU R SPACE FO R A C LE A N & S A FE R E T U R N

LIST OF SER VICES OFFERED INCLUDE: S A N I T I Z AT I O N S P E C I A L I S T P R O G R A M TOTA L D I S I N F E C T I O N P R O G R A M E L E C T R O S TAT I C D I S I N F E C T I O N S P R AY

info@gdi.com

780.428.9508

GDI.com

“There was a lot of pressure on at that period of time. The NBA already had a couple of breaches where players left or brought people in and things like that. So, there was already some precedent set.

Maybe it was just a perception, but I did definitely feel like the world was watching to see what we were doing … but it went off without a hitch,” Radcliffe says.

REJUVENATING DOWNTOWN

KEEPING YOUR FACILITIES CLEAN AND SAFE

CLEANING FOR HEALTH

1.888.985.7141 | WWW.SERVANTAGE.CA

MARCH 2022 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

Given Paladin’s unique, on-the-ground perspective of the city’s core, it was a no-brainer it would be involved in Edmonton’s Downtown Vibrancy Strategy. Radcliffe says historically there wasn’t a lot of data kept on the cost low-level criminal activity had on property owners, and with Paladin being able to help collect and supply quantifiable data, it enabled the downtown area and its stakeholders to see the full picture. Once the City of Edmonton saw the data collection, Radcliffe says the City found it to be in line with the vibrancy initiatives they were pushing. “It was really encouraging to see the City jump on board, help take ownership and push the project to where it needs to be,” Radcliffe says. The new leadership in place at City Hall is set to be a catalyst for opportunity and change in downtown Edmonton, according to Radcliffe, who says the groups behind the push for a rejuvenated downtown are building momentum to bring about that transformation.

TRAINING STAFF DIFFERENTLY

Security is not immune to the winds of change. Evolving social values have meant Paladin’s staff are becoming more involved with the community. Meeting the change head-on, staff have

been trained in what Radcliffe describes as “empathy-led security.” The training has enabled Paladin’s frontline staff to understand issues such as generational trauma, addictions and mental health and to humanize people with high-risk lifestyles. Treating members of the community with empathy and kindness leads to more positive interactions. “I know that often people from outside the industry view (our) staff with the sort of the Paul Blart [Mall Cop] lens and that, to me, is very diminishing of what we do,” Radcliffe says. “These are the people that are working every day, in the downtown core and on health care and security sites … they’re dealing with trauma care, they’re dealing with overdoses, they’re dealing with advanced mental illness and the side effects of advanced mental illness, advanced addictions and the side effects of addictions.” What sets Paladin apart from other security companies is its professional integrity. “We’re not going to tell you what you want to hear,” says Radcliffe. “We’re making sure that we’re matching services with what’s needed, not just what’s best for pocketbooks.” Paladin highly values its employees, which has led to the company being named one of Canada’s Best Employers in 2022 by Forbes, for the third year in a row. Employee satisfaction is paramount to the company, Radcliffe says. “All companies say that they’re a family type deal, but (Paladin) actually really lives it. Our own leader, Ashley Cooper; these are values that he truly believes in and it kind of resonates to the whole organization.”

Pace Technologies Inc. provides a complete portfolio of electrical testing and inspection services required to install and maintain safe, reliable power systems. Our goal is to provide our customers and business partners with a condition-based service strategy that increases the safety for your equipment, plant, and most importantly, your people. • Commissioning & Start-up

• Infrared Thermal Scanning

• Partial Discharge Testing

• Acceptance Testing

• Corona Detection

• Cable Terminating & Testing

• Gas Leak Detection

• High Voltage T&D Commissioning

• Upgrades & Retrofits • Predictive Maintenance Testing • Emergency Response Services

• Equipment Testing

• Insulating Fluid Analysis

• Equipment Repairs

• Fault Locating

• Onsite Electrical PPE Recertification

• Harmonic & Power Quality Analysis • Arc Flash Solutions

PACE TECHNOLOGIES INC. 24HR 1-877-HI-VOLTS (1-877-448-6587) Edmonton: 780-450-0404 9604 41 Avenue, Edmonton, AB T6E 6G9 NETA Accredited Company

www.pacetechnologies.com

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // MARCH 2022

EXPLORING ALBERTA’S YEAR AHEAD WITH ANGUS WATT O

n January 18, BOMA Edmonton hosted an educational and enlightening chat with Angus Watt, Senior Wealth Advisor with National Bank Financial Wealth Management. Watt’s presentation, “The Birth of Alberta 2022”, covered such topics as COVID-19, inflation, employment, population growth and housing prices, and tied all this into attracting both people and investors to Alberta. Overall, Watt stated that there is much to look forward to in the year ahead.

A PANDEMIC, NOT A RECESSION

Framed in the context of the increasing cases of the Omicron variant, Watt kicked off his talk with COVID’s impact on the economy over the last two years. “There are many negative impacts from COVID. Along with the physical impacts, you have mental health struggles as well,” Watt said. “It has impacted marriages and relationships and delayed the starting of families, which affects our population rates. “There are impacts on where and how we work, and the demands for those jobs. Canada has a strong immigration program, aiming to attract younger welleducated people. And last, but not least housing — by adding 400,000 people a year into Canada, the demand for housing in major cities has exploded, increasing housing prices across the country.” Watt also assured the audience that Canada and Alberta have not been in a recession. “It’s a pandemic, but not a recession, and there is a difference,” he said. “When you look at stimulus as a percentage of GDP, our government has given corporations and individuals a ton of money, and that’s leaving consumers with disposable income, which is flowing back into the economy. “We’re seeing high retail sales and people investing money into energy and financial stocks. In terms of how trends go, in the last four months, we were actually ahead of the forecasted recovery timelines, and as the price of oil goes up, the industry will make money. Valuations today are very reasonable in energy stocks. As well, on a historical basis, financial stocks are inexpensive when it comes to trading.”

WHAT’S TO COME

While inflation has risen to 4.6 per cent in Canada, Watt believes this increase is only temporary, but will likely get worse before it gets better.

MARCH 2022 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

Angus Watt “This is mostly due to supply disruption,” he said. “Before we were importing products from China more and more all the time, which kept inflation in check. But inflation has risen because of supply disruptions, as well as increases in housing prices, labour costs, rent and the costs of new and used cars. “Over the next six to nine months [we] will start to have more supplies coming through as disruptions work themselves out and real estate and car sales stabilize. Our firm is looking for inflation to hit around three per cent by the end of this year and certainly into 2023.”

EMPLOYMENT AND POPULATION GROWTH

While some industries, such as manufacturing, have stayed strong, the hospitality and service industry has been devastated “and that represents about 15 per cent of our economy and 40 per cent of our unemployed here in Alberta,” he said. Despite this, more people are getting higher paying jobs. “We have actually more than recovered from an employment standpoint in Canada since the start of the pandemic,” Watt said. “We recovered within 19 months, and we now have more people working than before the pandemic started.” When it comes to the labour pool, Watt said Canada is well placed, with a high pool of available workers between 25- to 54-years old and a participation rate of 83 per cent. In all of Canada, Alberta has the largest working pro rata age population among those aged 15- to 45-years old.

ronto, for example, you need to earn around $205,000 per year to buy a home, compared to just $88,000 per year to get a home in Edmonton and $105,000 for a home in Calgary.” In addition, Alberta has low personal and corporate taxes and affordable commercial and industrial real estate. “These factors, combined with our large talented workforce, makes us a great choice for investors too,” Watt said. When it comes to marketing our province, we need to do better. Watt suggests it isn’t the role of the provincial government alone. “I think corporations, organizations and institutions like the University of Alberta and University of Calgary all need be part of the efforts to market Alberta to immigrants and investors,” he said. To learn more about Angus Watt and his team, visit https://www.nbfwm.ca/advisor/angus-watt-advisorygroup.html

Looking at population growth, Canada continues to have strong growth in population overall, but numbers are dropping in Ontario and British Columbia due to lower growth in immigration and the high cost of living along with a low-to-zero natural birth rate growth. Meanwhile, Alberta’s natural birth rate remains fair, although the province has recently seen a rise in Albertans leaving to other provinces. “Historically, in the last eight to 10 years Canada had a target of bringing in 400,000 to 500,000 immigrants per year. Historicalisn’t just a catch phrase, it’s been our reason for existing since 200 . ly, these immigrants are higher skilled and younger,” Watt said. However, Watt said the vast majority of these new Canadians come to the country’s biggest cities — Toronto, Montreal and Vancouver — and surveys indicate approximately 89 per cent stay in Courtesy of Lenovo™ the place they first migrate to. “We need to do a better job of having immigrants choose to time and resources on IT so you can focus on what you come to Edmonton over these big love… growing your business. cities, because once they move to those cities they don’t generally With leading partners like Ranchlands is well come here,” Watt said.

“Enterprise-based solutions for your growing business”

SHARING THE ALBERTA ADVANTAGE

There are some key selling points to Alberta that may be useful in swaying newcomers to stay. “Alberta’s average income is high and our real estate prices are still very reasonable,” Watt said. “In To-

positioned to provide you the right technology choices and the best buying decisions to gain maximum value from your IT investments .

We l ook for ward to dis c u s s ing yo u r needs ! 780.809.2999 service@ranchlandsgroup.com www.ranchlandsgroup.com

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // MARCH 2022

2022 Board of Directors

Federal Budget 2022: Responsibilities and Opportunities

Board Executive

Chair: Dennis R. Schmidt Principal, ALTURA Legal Advisory Vice-Chair: Haydar Al Dahhan President and CEO, Design Works Engineering Secretary-Treasurer: Jason Pincock CEO, DynaLIFE Medical Labs Past Chair: Elan MacDonald Vice President (External Relations), University of Alberta Jeffrey Sundquist President & CEO, Edmonton Chamber and World Trade Centre Edmonton

Board Directors Nicole Bird Owner, Rsvp Design Inc.

Aziz Bootwala Managing Principal, Edmonton, Vice President, Business Development, Kasian Architecture Interior Design and Planning Ltd. Nathan Carter Vice President, Projects and Construction, ATCO Energy Solutions Jonathan Gallo Managing Partner, Gallo LLP Chartered Professional Accountants Sandy Jacobson Vice President, Richardson Executive Search Sam Kemble Chief Operating Officer, Workforce Delivery Inc. Annemarie Petrov President and CEO, Francis Winspear Centre for Music Amir Shami President and CEO, Rotaflow Celia Wanderley Chief Customer Officer and Head of AltaML Invent, AltaML

Edmonton Chamber Executive

Scott Channon Director, Marketing and Communications Christen Rumbles Director, Finance Amin Samji Director, Member Services

Contact

Edmonton Chamber of Commerce #600 World Trade Centre 9990 Jasper Ave, Edmonton, AB T5J 1P7 T: 780.426.4620 | F: 780.424.7946 edmontonchamber.com

What do you want to see in Budget 2022? Share your perspective at policy@edmontonchamber.com

Jeffrey Sundquist, President & CEO

he Government of Canada concluded its consultations last month, and now we await Budget 2022. It comes in an environment of rising interest rates and inflation, ongoing pandemic costs, and a projected $144.5 billion deficit. Yet, businesses on the ground continue to need support, solutions to labour shortages and supply chain issues, and greater certainty to prepare for economic recovery. A new budget also gives an opportunity to reimagine our future. The broad measures necessary to protect Canadians and our economy were costly. Our country’s debt is nearing 50% of GDP and the 2021 Economic and Fiscal Update in December shows Canada accumulating about $500 billion in additional debt since the start of the pandemic. According to the Canadian Institute for Health Information, our country is expected to spend a record $308 billion on health care alone in 2021. The implications are enormous. The increased debt and deficit will challenge government budgets for years to come. That is one reason the Edmonton and Calgary Chambers of Commerce united to advocate for finance and taxation recommendations in our federal election platform, From Challenge to Change. In summary, it includes critically examining government spending and focusing on long-term fiscal planning and key fiscal guardrails; a comprehensive, pan-Canadian independent review of the taxation system to strengthen global competitiveness; and reviewing and revising the system of fiscal transfers. Further, the federal government did not release a budget in 2020 and a one-year gap in which $300 billion in additional spending was committed should be examined. Both the business community and governments are navigating a confluence of factors such as supply chain issues and 4.8% CPI accelerated inflation rate, the highest in 30 years. The Bank of Canada is moving off its 0.25% COVID interest rate with markets anticipating several hikes this year. Businesses that survived the last two years under stress may not have enough capacity left to weather these conditions, particularly small and medium size businesses. With so many facets to consider, I want to highlight one that might seem off the usual business track. We have asked government to support economic recovery through inclusive economic growth to gain a host of benefits. Removing systemic barriers that prevent vulnerable and marginalized individuals from accessing economic opportunities enriches and expands the opportunities available in our labour force. This enables more people to participate in the labour market. As one example, Labour Force Survey research uncovered profound effects on workers with young children compared to workers without children, regardless of gender. Taking an inclusive approach to recovery leads to better socioeconomic outcomes like quality of life, access to healthcare and housing, and educational attainment. We asked all orders of government to invest in affordable and quality childcare, a grant program for early learning and childcare centres, business incentives to incorporate social procurement efforts, and to increase support for early childhood educators and training programs. It is encouraging to see governments taking steps that will ultimately improve the health and vitality of our economy and society.

MARCH 2022 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

SYC Brewing Edmonton, Alberta

Here for the passionate and dedicated. As a member, you have a range of resources, discounts, and networking opportunities to help you do what you love.

Discover for yourself at edmontonchamber.com

HR Admin Consulting Member Profile Sunanda Bhattacharya, Founder & Owner www.hradmin.ca What’s your story? People are complex, which means there isn’t a one-size-fits-all approach to human resources. At HR Admin Consulting, we offer down-toearth services that are tailored to fit your business, industry and team. We’ll help you find and retain talent, create effective teams, and manage it all with less stress. I have worked in various countries, industries, and roles in my extensive career as an HR professional. I faced challenges with a lot of optimism, often surprising others as I work attentively and calmly to transform chaos into structured systems. Always intentional in my path, I earned my Chartered Professional in Human Resources

Sunanda Bhattacharya

(CPHR) designation and an MBA in HR. As I gained experience in HR and business management, I gained a broad range of expertise in HR operations, technology and administration. I have had the opportunity to work on large-scale change management projects, including mergers and acquisitions. My achievements have earned me awards and accolades, as well as a diverse range of experience which I now apply to small and medium-sized businesses in Edmonton. Continuing education is an important component of my personal and professional growth goals. In this pursuit, I have taken specialized courses presented by Harvard

TAP INTO NEW MARKETS. GO GLOBAL. The Trade Accelerator Program connects your business with top export advisors, mentoring and coaching you to develop and execute a personalized market-entry export plan so you can grow globally.

REALIZE THE EXPORT POTENTIAL OF YOUR BUSINESS. Learn more & apply at edmontonchamber.com/TAP

TAP EDMONTON PARTNERS

NATIONAL FOUNDING PARTNERS

NATIONAL LOGISTICS PARTNER

The Trade Accelerator Program is supported by the ‘Mobilizing SMEs to Export’ initiative to assist in delivering Canada’s Export Diversification Strategy.

ADVISORY PARTNERS

NATIONAL NATIONAL LOGISTICS ADVISORY PARTNER PARTNER

MARCH 2022 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

PROGRAM CREATORS

NATIONAL ADVISORY PARTNER

PROGRAM CREATORS

University, the University of Toronto and the University of Alberta. I am also a presenter and attendee at various workshops and industry conferences in Canada and internationally. In my spare time, I like to volunteer my time, mentorship, and expertise to various organizations in Alberta, including The Today Centre, CPHR Alberta, SAIT Calgary, University of Alberta Human Resource Management Association and WECAN Food Basket Society of Edmonton. What do you enjoy most about being a member of the Edmonton Chamber of Commerce? Access to the network of other business owners and opportunities to participate and network through different events offered by the Edmonton Chamber. What is one thing people are surprised to learn about your business? I charge my clients at an hourly rate based on my actual engagement. Engaging me to do the work is as cost-efficient as paying an HR Employee minus the commitment of full-time

hours. Clients will pay me for as and when they need my involvement. Who is your ideal client? Start-up companies hiring people to grow, small business owners or medium-sized companies. What has been your biggest challenge in business, and how did you overcome it? Earning trust from new clients can be challenging but once they work with me, they experience the quality of my services and I earn their trust. What is your favourite thing to do in Edmonton? To explore all the events and new features the city offers. My husband and I also picked up bird photography as a new hobby during the pandemic. We explore parks in and around Edmonton in search of a nice shot. If you could make one substantial improvement to Edmonton’s business environment, what would it be? Bring in more technology companies to Edmonton.

Your Local Branded Merchandise Specialists BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // MARCH 2022

GETTING ON THE PROPERTY LADDER AS A YOUNG PROFESSIONAL // REAL ESTATE

GETTING ON THE PROPERTY LADDER AS A YOUNG PROFESSIONAL HOPE FOR THOSE STARING AT THE FIRST RUNG OF THE LADDER BY WILL PORTER

MARCH 2022 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

GETTING ON THE PROPERTY LADDER AS A YOUNG PROFESSIONAL // REAL ESTATE

wning property and their own home is a dream for many people, and despite some ebb and waning in the real estate markets, there are always opportunities available for those looking. Young professionals that have started to secure their finances may decide to jump on the property ladder and purchase their first home, and with the proper professional advice, they can learn to invest responsibly. In order to get an insightful look at the real estate market in Edmonton recently, REALTORS® Association of Edmonton representative, Paul Gravelle, 2022 chair of the Board of Directors, provided us with some valuable information. “As far as the Greater Edmonton Area (GEA), the REALTORS® Association of Edmonton recently presented our Annual Housing Forecast for 2022. We expect overall residential sales to slow in comparison to 2021, however we still anticipate strong demand in the Edmonton region for the coming year.” Continuing, he notes, “We know that the Edmonton area is one of the best places in Canada when it comes to affordability and opportunity for young families. Our unemployment rates have continued to drop post-pandemic, and the region boasts a strong, competitive job market in need of talent. Our population in the GEA also has a demographic advantage for real estate, with many residents ranging between 26 to 46 years of age. The concept of home ownership and raising a family is more affordable here than many other Canadian cities.” Gravelle mentions, “According to a report by Edison Financial1, Edmonton is the #1 hotspot in Canada for Millennials when it comes to homeownership opportunities. This market has a combined total of 51 per cent of homeowners between the ages of 20 to 39. Edmonton has the third highest overall number of mortgages per consumer and one of the highest rates of homeownership amongst older Millennials, roughly 1.6 times more than Toronto and Vancouver.” Understanding the real estate market and having the best chance of discovering what they truly need, a young professional should be seeking professional advice. Gravelle gives strong reasons for seeking a Realtor. “Particularly for busy young professionals, having an experienced professional to navigate the process is always recommended.

REALTORS® can offer advice and knowledge while assisting in finding the right first home. It is also critical for young or first-time home buyers to work with a financial or mortgage specialist to assist in planning, budgeting and understanding the financial implications of homeownership.” Gravelle explains further, “When consumers are making one of, if not the largest investment of their lives, I think it’s always best to have someone experienced by your side. REALTORS® are licensed professionals and are regulated through every province in Canada. As professionals, we are obligated to provide our fiduciary duties to all our clients. We also have a deep understanding of the regional market, and this knowledge is key to being able to negotiate a deal for our clients.” Realtors are trained to understand needs, Gravelle reiterates. “Having someone who understands client needs is also a huge factor in navigating a first-time purchase. For example, does your home need to give you access to public transportation, or do you need easy access to health care facilities? Do you plan to have children, and have you considered schools? What about your commute – is the length of your commute a factor? Negotiation is also another vital skill that Realtors are experienced in and can offer counsel on how to navigate a deal in high stakes situations.” Financial security is important to any young professional when it comes to preparing for their first property. We spoke with First Foundation, an Alberta based financial, insurance and mortgage planning firm with goals that include helping clients own property, grow wealth and protect what’s most important to them. Speaking on their behalf was Tyler Pfeiffer, CPF. Pfeiffer provides some information for young professionals when it comes to investing in their first home. “Be prepared. Make sure that your finances are in order and you are prepared for a home purchase. Get a mortgage pre-approval so that you know the amount of mortgage you can qualify for and have a mortgage ready to go. In a competitive purchasing environment, this will allow you to have a very strong offer since you know that your financing is in place. Have a buffer; allow for extra costs for the home purchase like utilities hookups, taxes, legal and other closing costs.” Pfeiffer also gives us information on programs available to all potential property buyers. “The RRSP First Time Home

HOMEOWNERSHIP STUDY: CANADIAN CITIES WITH HIGHEST AND LOWEST MILLENNIAL

HOMEOWNERSHIP, EDISON FINANCIAL: HTTPS://EDISONFINANCIAL.CA/MILLENNIAL-HOMEOWNERSHIP-CANADA/, ARTICLE DATE: SEPTEMBER 16,2021, GRABBED: JANUARY 28, 2022.

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // MARCH 2022

GETTING ON THE PROPERTY LADDER AS A YOUNG PROFESSIONAL // REAL ESTATE

ABOVE: GRAPHS ABOVE PROVIDED BY PAUL GRAVELLE, 2022 CHAIR OF THE BOARD OF DIRECTORS - REALTORS® ASSOCIATION OF EDMONTON.

MARCH 2022 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

GETTING ON THE PROPERTY LADDER AS A YOUNG PROFESSIONAL // REAL ESTATE

Buyer’s Program (HBP) may be helpful. This allows you to withdraw up to $35,000 from your RRSP for a first time home purchase. You don’t have to justify the use of these funds so they can be used for anything that you need. If you are buying a property with a partner, you can each use the program. The funds need to be recontributed to your RRSP over the 15 years after you utilize the program. Another great way to build funds for a purchase is a Tax Free Savings Account (TFSA). “ Before and after securing a first home, solid financial planning is key. Pfeiffer explains options available. “Many people are choosing to keep their first home as a rental property and purchasing a second home. This requires enough cash flow to support both mortgages and adds more risk. Another big decision is what type of mortgage to choose, variable interest rate or locked-in. A great mortgage broker can help you with this. Buying a home is great but it should be a part of a long-term wealth building plan. We encourage people to have wealth in several different asset classes to take advantage of various wealth building strategies.” Buying habits change over time, and with the recent COVID-19 pandemic, work-from-home became popular amongst young professionals in particular; and that changed what they were looking for in their first home. Gravelle provides additional information. “Over the last several years there has certainly been a push on certain styles of homes in which buyers are interested. Many buyers have been looking for that extra bedroom or office – a designated space that could be flexible for various uses or needs (remote learning, work from home, a recreation or exercise space, etc.).” Pfeiffer also mentions habits that include choosing communities just outside of Edmonton. “People are looking for space, value, proximity for all family needs and are definitely looking at exterior communities as it has it all right there. And now with hybrid office/home or full home work opportunities it’s happening in real time right now. Of course, we don’t know how long the “working from home” stage will last but I’m hearing a lot of companies planning on continuing the practice once we are through the pandemic. Employees are preferring the option and many companies are going to stick with it, or at least a hybrid system of a limited number of days in the office.”

“BE PREPARED. MAKE SURE THAT YOUR FINANCES ARE IN ORDER AND YOU ARE PREPARED FOR A HOME PURCHASE. GET A MORTGAGE PREAPPROVAL SO THAT YOU KNOW THE AMOUNT OF MORTGAGE YOU CAN QUALIFY FOR AND HAVE A MORTGAGE READY TO GO,” SAYS PFEIFFER. Gravelle concludes, “There are plenty of options out there, and experienced professionals that are truly invested in helping you navigate each step of the process! Whatever the case, our members of the REALTORS® Association of Edmonton are well versed in our clients’ needs and we recommend finding an expert you trust to help you through your largest investment.”

ABOVE: TYLER PFEIFFER, CERTIFIED FINANCIAL PLANNER, FIRST FOUNDATION.

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // MARCH 2022

GOOD NEWS FOR EDMONTON GOLF // GOLF

GOOD NEWS FOR EDMONTON GOLF “PLAYING THROUGH” THE PANDEMIC BY JOHN HARDY

fter two years of masks, lockdowns, social distancing, pandemic scrambling and a typically blustery and frigid Edmonton winter, Edmonton is over-ready fore pleasant, enjoyable and relaxing golf-2022! Locally, and throughout Canada and the U.S., golfers golfing were among the very few good news aspects of the unprecedented two years of disrupted lives. Surprisingly, the pandemic speedbumps seemed to have boosted the popularity of golf. Although there isn’t a shred of anything positive about the past two COVID years, Robert Rousselle, executive director of the Professsional Golfers’ Association of Alberta (PGAA), highlights an ironic fact about golfers “playing through” the good riddance, topsy turvey two years: demographics. Contrary to gloom and doom warnings about aging golfers and golf’s generational dilemma with younger people wanting a faster pace than the four hours it takes to play 18 holes of golf, there is an unexpected shift in trends. Millenials and Gen Xers are embraciing the game. Lo and behold, analysts in the the business of golf point out that the average age of golfers has dropped by as much as three years. “The total number of golfers and rounds played is up, and the average age of today’s golfer has dropped by three years. It’s very good news for golf,” the PGAA’s Rousselle says with positivity. “Before crazy season kicked-in, late 2018, the game was flat. It seemed one new golfer was introduced just as one was leaving the sport.”

He cites the National Golf Course Owners Association’s (NGCOA) Economic Impact of Golf in Canada “We Are Golf” study tracking that, prior to the pandemic the provincial average of rounds played per course was 25,038. The NGCOA numbers show that, last year, Alberta’s average was 30,060 rounds per course, more than 25 per cent higher than the five-year average from 2016 to 2020.” The ultimate indicator of the pandemic’s impact on Edmonton golf were the rounds played on the fairways and greens from Jagare Ridge, Dragons Head and Raven Crest, to the City’s three 18-hole golf courses and a driving range. “Our public courses have been extremely busy!” says the upbeat Angie Blades, recreation officer with the City of Edmonton. “Last year, we saw so many new golfers out on the course and more families playing together. It has really touched on our motto: golf is for everyone! “All of our courses – Riverside, Rundle and Victoria – have seen about a 15 per cent increase in rounds played since 2019. Victoria has been busier than ever, with over 40,000 rounds being played there in 2021. We have been lucky to have some great weather, fantastic course conditions and a team that is supportive of making golf accessible to all.” Tyler Rumpel, PGA of Canada Head Professional at Edmonton’s popular Jagare Ridge Golf Club, points to spring 2020 when lockdowns were in place, travel was not recommended, group activities were banned and the golf season was delayed. He

ABOVE: THE #3 HOLE AT EDMONTON’S JAGARE RIDGE GOLF COURSE.

MARCH 2022 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

GOOD NEWS FOR EDMONTON GOLF // GOLF

enthusiastically adds that, “Once we were allowed to open, the game flourished. New golfers took up the game, junior golf is booming and the game is fun again.” Rousselle underscores that golf is big business in Alberta. There are a total of 308 courses. “Annually, the golf industry proudly generates $2.8 billion to the Alberta economy, employing over 34,000 people. We have been optimistic that golf can be part of the solution moving forward and be good for physical health, mental health and the economy. “Year-to-date, revenues are showing an increase over 2020, which exceeds the growth in rounds. The likely contributors are increased ancillary product sales over last year and improved average rates due to the maximization of tee sheets,” he says. “Our love of the game or the game has not changed. Some of the new challenges due to the demand will be reflected by busy tee sheets. Golf course demand is high and the respect of COVID rules to protect each guest at the course will be key.”

of the trickiest parts is a little out of our control, which is the weather. This winter has been a year of extremes, from very cold with snow to warm and rain. This could wreak havoc on course conditions in the spring. We do many preventative things in the fall and winter to ensure we have great conditions in the spring to keep our golfers happy.”

While Edmonton golfers anxiously ready fore the season, these are the busiest and most demanding workdays and schedules for the hard-working crews that get Edmonton’s golf courses ready.

Some things never change. It won’t be long until Edmonton golfers get back to good-natured grumbling about sweltering heat and crammed tee sheets. And they will rave about the #9 hole on Riverside and the spectacular views of downtown, perfect for a sunset round of Edmonton golf. Or the #13 hole on Victoria, even though it’s a challenging uphill battle to the top of the green and putting on top of the world, overlooking Edmonton’s iconic river valley. And the Jagare Ridge signature hole, “…like the popular #15, with the beautiful waterfall in front of an island green, recognized as one of the prettiest and most difficult holes in the province,” Rumpel grins with pride. “We like to think that we have a ‘mountain’ golf course in the city. Golfers enjoy the cart rides between the valley holes (#3-14, 18) and enjoy the strategy and elevation changes they provide.”

“It’s one of the busiest times for our staff,” Blades says. “They’re going full tilt removing tarps and poles, cleaning up debris, putting out all the fun course accessories such as ropes, stakes, bunker rakes and ball washers. Depending on how the winter has been, this dictates the level of overseeding and other course maintenance practices that need to be done. We plan for an April 15 opening but we always strive to open even earlier, if the weather cooperates.”

Despite the predictable and unpredictable speedbumps of the golf season, Rousselle is upbeat and optimistic. “The game and our love of the game has not changed. Some of the new challenges due to the demand will be reflected by busy tee sheets, but golf course demand is high and the respect of health rules to protect each guest at the course will be key. The biggest wild card facing our industry in the near future will be the progression of COVID and any variants.

The Jagare Ridge crews are ready! “All our staff have been in the business for years, so we have a pretty good handle on the transition from winter to summer,” Rumpel says. “One

“We’re optimistic that the summers ahead will see a similar increase in introducing more golfers to the game and more will enjoy and play the game they love.”

According to NGCOA trends and numbers, Alberta is above average when it comes to the growing populairty of golf. “The 2021 data show an unprecedented increase in the popularity of rounds played nationally,” notes Rousselle. “There is a 9.1 per cent national increase from what was a record-breaking 2020. Alberta recorded an 11 per cent increase in rounds played, while Quebec was the highest increase at 22.9 per cent.”

ABOVE: THE POPULAR #18 HOLE ON EDMONTON’S VICTORIA COURSE.

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // MARCH 2022

THE RECOVERY OF MANUFACTURING IN EDMONTON // MANUFACTURING

THE RECOVERY OF MANUFACTURING IN EDMONTON BY WILL PORTER

he manufacturing industry is the lifeblood of Alberta, and Canada as a whole. The COVID-19 pandemic era has resulted in multiple upsets within the manufacturing industry, from labour shortages and supply chain issues, to general supply chain logistics troubles. However, manufacturers are resilient, able to rise to the challenge and adjust as they need to in order to survive, recover and thrive in the future. In order to gain insight on the struggles of manufacturers in Edmonton and their recovery efforts from the pandemic, we spoke with Chris Carr, owner and director of Edmonton operated Steeltex, about how his company fared.

MARCH 2022 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

“Numbers throughout the entire manufacturing sector are down due to COVID, but Steeltex Mfg. has managed to survive. We have a great team of people at Steeltex and our main focus has been to avoid any layoffs or wage rollbacks,” says Carr. He elaborates, “Profit margins were already thin in a highly competitive market and those margins had to shrink even more in order to win bids and keep employees occupied on a day-to-day basis. We’ve taken advantage of government programs (CERS, CEWS), shortened working hours each week and allowed more time off when requested. In order to keep our work force occupied, time was spent

THE RECOVERY OF MANUFACTURING IN EDMONTON // MANUFACTURING

enhancing our safety program, taking care of maintenance projects and streamlining our manufacturing thorough shop cleaning and clearing of any unnecessary equipment or items. This was also done in order to prepare for an expected surge in projects, which we have seen in the past few months.” Manufacturers had to deal with extra mandates and requirements that continually evolved throughout the pandemic, but Steeltex already had the infrastructure in place to handle the changes easily, Carr says. “There was little change required. Our office space is already laid out in such a way that distancing wasn’t an issue and the supply chain in place required ordering via phone or email. Deliveries required the drivers to follow COVID restrictions at that time, and our employees to do the same.” Steeltex also had to look at their manufacturing process and seek innovations in order to bring in more projects to keep up the workflow through the pandemic and avoid layoffs. Carr explains how they were able to boost their usefulness for current clients, bring in new clients and even find a use for previously waste materials.

“WHILE LABOUR AND SKILLS SHORTAGES MAY NOT BE A MAJOR ISSUE NOW, THEY ARE EXPECTED TO INTENSIFY IN THE COMING YEARS AS THE ECONOMY REBOUNDS AND AS LARGE NUMBERS OF BABY BOOMERS EXIT THE WORKFORCE,” SAYS MACLEAN.

“In order to bring in additional projects, we had to look at our current client list and put together a list of new services or products that we could offer to them, and to clients that we had not approached in the past. With tight budgets and spending at a minimum, this meant we had to look at the equipment we had on hand and determine how it could be used to manufacture products for within and without the heavy industrial sector. We identified items we could make that would appeal on more of a commercial level, utilizing leftover materials from past projects. This was quite successful, and our previously growing piles of crop material are now being put to use as manufactured products.” While Steeltex was able to avoid labour losses during the pandemic, not every company was able to do the same, and the issue of labour shortages are only going to get worse as the economy recovers. At Canadian Manufacturers & Exporters (CME), an organization that helps advocate for and represent Canadian-based manufacturers and exporters, David MacLean, vice president, Alberta and Saskatchewan, had this to say in a recent column. “While labour and skills

ABOVE: DAVID MACLEAN - VICE PRESIDENT, CME ALBERTA AND SASKATCHEWAN.

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // MARCH 2022

THE RECOVERY OF MANUFACTURING IN EDMONTON // MANUFACTURING

AS THE PANDEMIC IS NEARING ITS END, THE MANUFACTURING INDUSTRY IS LOOKING FORWARD TO THE FUTURE, AND ADJUSTING STRATEGIES TO ENSURE FUTURE STABILITY, WHETHER THEY BE FURTHER GOVERNMENT INVESTMENT IN THE INDUSTRY, OR PROMOTING MORE LOCALIZED SUPPLY CHAINS. shortages may not be a major issue now, they are expected to intensify in the coming years as the economy rebounds and as large numbers of Baby Boomers exit the workforce. And, although businesses have some ability to mitigate labour and skills shortages, there is only so much they can do. Instead, the nature of this problem requires governments to take the lead on this economy-wide issue. When asked what policymakers should do to address this looming challenge, respondents said they are looking for governments to offer stronger incentives for companies to invest in automation, find better ways to attract people to smaller communities, provide tax incentives to hire new workers, offer financial support to help cover worker training expenses and help to promote manufacturing jobs to youth.” Continuing, MacLean notes, “A skilled and diverse workforce is essential for future manufacturing growth. Manufacturers need to up their game when it comes to recruitment and training – including attracting workers from non-traditional areas. Governments also play a role and can help with some creative policies including introducing a worker training tax credit and tweaking post secondary education to expose more young people to manufacturing careers.” As the pandemic is nearing its end, the manufacturing industry is looking forward to the future, and adjusting strategies to ensure future stability, whether they be further government investment in the industry, or promoting more localized supply chains. MacLean delves into the challenges, saying, “The Alberta government is building a manufacturing strategy. In the 2021 budget, the Alberta government committed to developing a sector strategy for manufacturing – something we at Canadian Manufacturers & Exporters have been seeking for years. An Alberta manufacturing strategy must look at ways to de-risk investment in equipment and technology and diversifying markets. We’ll be making some suggestions.

MARCH 2022 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

“Global supply chains are still wobbly. Container shortages and rising shipping costs hit manufacturers hard. Shortages of microchips, semiconductors and a range of other key products have even forced some manufacturers to temporarily shut down. How soon can we expect a return to normal for our once-reliable supply chains? Again, this unique phenomenon underlines the importance of local supply chains. Perhaps the pandemic brings lasting change.” Climate change targets are another topic on the minds of many manufacturers right now. MacLean has stated, “The titans of Canadian industry and are responding to demands from policy makers (including the Alberta Government), shareholders, employees and the communities in which they operate. Inevitably, they will turn to their suppliers for similar actions and that’s why small and medium-sized companies need to follow closely.” MacLean describes net zero, “For the overall sector, net zero does not mean the full elimination of all emissions. The goal is to, through a wide range of actions, both reduce and offset the GHG emissions of the sector through measures such as tree planting or employing technologies that can capture carbon before it is released into the air. Manufacturers have been moving in the right direction for decades. The sector’s emissions intensity, defined as the volume of emissions per unit of real GDP, has also been improving, especially over the last 10 years, declining at an average annual rate of 2.1 per cent between 2009 to 2019. Both these trends will need to continue if we are going to hit our targets.” Manufacturing in Canada has always been a robust, agile and capable industry able to handle any situation. While the pandemic has highlighted some of the weaknesses in supply chains and processes, manufacturers have stepped up to the challenge, and will come out of the pandemic with strong strategies that should see the industry thrive once again and become more resilient than ever.

MEET THREE WOMEN OF INFLUENCE // WOMEN OF INFLUENCE

MEET THREE

Women of Influence WOMEN ACROSS INDUSTRIES ARE SHAPING THE CITY THROUGH HARD WORK, VISION AND AGILITY

BY NATALIE NOBLE

A few years later, her Canadian husband expressed a desire to move home and Williams, always up for an adventure, moved west, only to discover her law degree was not recognized here. “If life gives me lemons, I make lemonade,” says Williams. “I enjoyed the startup experience but realized I was lacking in business knowledge. I was not going to redo law school, so I pursued my MBA.”

Kristina Williams, President and CEO, Alberta Enterprise Corporation Kristina Williams, president and CEO with Alberta Enterprise Corporation (Alberta Enterprise), describes her career journey as a tendency to say “yes” when opportunity knocks. “It’s a combination of hard work, taking opportunities and appreciating the people I’ve met along the way,” she says. “My thinking has always been, ‘if you’re given an interesting opportunity, why not?’” Born in Sweden, Williams had just earned her master’s in law when she ran into a friend who offered her a job driving VIP conference attendees around Stockholm. Replying, “Sure, why not?” she soon met two passengers launching a biotech life science startup with venture capital funding. Presented a role, Williams pivoted straight into the world of entrepreneurial finance.

Next was a marketing role with an agri-food startup spun off from the University of Alberta, later acquired by a European company. Her CEO there then invited Williams over to Alberta Enterprise as director of investment in 2009. “I didn’t know much about venture capital investment, but again, I said, ‘sure, why not?’” she says. Formed and mandated to create access to venture capital for Alberta-based tech companies, Alberta Enterprise supports keeping that talent here and growing where historically they had to move to scale up. “We create access to capital, but also to the expertise venture capitalists have in terms of operational experience in the same field these companies are working within, including mentorship, management and talent,” says Williams. “These startups create economic diversification and high value jobs in our city.” By 2014, Williams moved into the CEO role with a strong team of seven. She engages daily with many people – San Francisco venture capitalists she’s trying to attract to the province, Edmonton entrepreneurs, all levels of government, support organizations and the entrepreneurs. “

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // MARCH 2022

MEET THREE WOMEN OF INFLUENCE // WOMEN OF INFLUENCE

There are some very smart people with some cool ideas here,” says Williams. “I know the trials and tribulations in this business and I have full respect for these individuals who take on that challenge. I love meeting them.” A mother of two navigating a highly male-dominated industry, Williams has attended conferences with 10 women and 500 men. Now she is seeing up to 20 per cent female representation. “There are still not enough women in finance and the investment space. We’re working on that,” she says. “I’d never thought about this in Sweden, only about who is best qualified for the job.” Williams mentors female MBA students and is involved in Board Ready Women, a networking organization supporting women to achieve greater board representation across the province. “If I can inspire one young female professional to take that step, that’s my goal,” says Williams.

I going to write about besides complaints and frustration? That’s not where my energy and demographic exist.” Within months, Toms envisioned bigger things for her publication. Established to promote local event listings, it had quickly grown by demand into a robust arts, culture and entertainment magazine. “I didn’t want to give up on what we had built,” says Toms. “I realized if there was ever a time artists needed promotion, it was at that moment.” A lifelong artist with promotional marketing roots, Toms’ passion for publicizing independent artists in the Muse began close to home but is quickly expanding. “Edmonton has always inspired me with the incredible amount of talent residing here,” she says. “When I was creating the Edmonton Muse, it seemed a lot of people didn’t recognize this.” She sees Edmonton as an up-and-coming music and arts city. “All the genres – film, art and music – are constantly growing,” says Toms. “The issue lies in why it’s not growing further and that artists feel they have to move away to advance their careers. Maybe we can change that.” Working on Edmonton Muse, Toms and her busy team of 23 were extremely active in the local arts scenes. Monthly issues of the magazine were constantly growing while promoting hundreds of artists and events to over 36,000 viewers each month. When they hit the COVID wall, she decided it was time to take that momentum across Canada.

Jessi Toms, CEO & Founder, Muse Canada

“If we could do what we did for Edmonton, why not create more across Canada?” says Toms. “We could revitalize what we had lost by gathering all the artists from coast to coast into one spot, help each other grow, create new ways of communicating and promote people from east to west.”

When pandemic restrictions left the Edmonton Muse short on local entertainment stories and event sponsors, Jessi Toms, founder and CEO, didn’t give up. She got creative.

In Muse Canada, Toms and her team created a platform maintaining their media base, and included business-enhancing tools. A $5 monthly membership gives artists access to grants and branding information. A listing directory includes corporate partners offering legal advice or tech support.

“People had no idea when their events would be back on and all the artists were stuck at home,” says Toms. “What was

“We’re increasing understanding in how to bridge the gap between being an artist and a business,” says Toms.

MARCH 2022 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

MEET THREE WOMEN OF INFLUENCE // WOMEN OF INFLUENCE

“Working together to bring everyone forward instead of competing against each other, we create so much more opportunity.” In an industry where an estimated three per cent of decision makers are women, it can be a tad intimidating for this 4’8” CEO invoking change, but Toms rolls with the punches. “Coming in as a decision maker, I’ve had a few issues,” she says. “I think it’s all part of the growth and change we need to experience to create equity within the industry. My stubbornness wins me over and I keep my eye on our ultimate goal. I buckle up my stilettos and keep walking.”

Without a doubt, librarianship was the career for her. That decsion continues to positively influence library customers and the community. With Martinez at the helm, EPL remains the first and only library outside of the U.S. to win the Library of the Year Award by Library Journal and Gale Cengage Learning. “I’m so proud to have played a role in winning this award,” says Martinez. “It really is about our customer service and innovation. We’re constantly trying to meet community needs.” Under Martinez’s leadership EPL boasts a number of firsts. For instance, they were the first to bring in an Indigenous services librarian and their epl2go Literacy Vans have been a model for other communities. The award-winning progress at EPL is driven by her joy in working with her team, staff, EPL’s board, the City and the community. “It’s wonderful to work for a community-led organization with passionate staff committed to serving our customers,” says Martinez. “Seeing the difference we make for Edmontonians is very gratifying.” On any given day, Martinez is reviewing financial statements and reports, engaging in board meetings, aligning the library’s direction with the City’s Strategic Plan, fundraising and more.

Pilar Martinez, Chief Executive Officer, Edmonton Public Library When Pilar Martinez, CEO at Edmonton Public Library (EPL), met Acadia University librarian Mr. Mercer while working on her thesis, he made a lasting impact that continues to shape her mission today. “I didn’t even think of librarianship as a career until then,” says Martinez. “Mr. Mercer was the kindest, most helpful individual. If you asked him a question, the whole library would know. He’d answer in his big booming voice, ‘come this way, follow me.’ That connection to information and solving problems really resonated with me and piqued my interest.” That appeal intensified when Martinez connected with another fantastic librarian at the University of Lethbridge.

“We appreciate the many viewpoints that bring diversity of opinion and feedback so we can always do better,” says Martinez. “We celebrate the accomplishments of our team and it’s a joyous part of my job to support people and remove barriers to their continued success.” That commitment to fostering success in those around her is recognized through Martinez’s achievement of the Canadian Library Association/Ken Haycock Award amongst many accolades. “I love building connections and relationships while solving problems,” she says. “That’s what drew me into librarianship – helping people, the detective work we do to help them find information and knowledge, all with the end goal of making a difference to the communities we serve, and to our city overall.”

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // MARCH 2022

Panda South Trail 4307 130 Ave, SE, #37 Calgary, AB T2Z 3V8

Panda Crowfoot 205- 150 Crowfoot Crescent NW Calgary, AB T3G 2W1

Panda Sunridge 3184 Sunridge Blvd NE Calgary, AB T1Y 7G6

Panda Cochrane Bay 4, 505 4 Ave W, Cochrane, AB T4C 1A8

Panda Sherwood Park 550 Baseline Rd, Suite #200, Sherwood Park, AB T8H 2G8

Panda Terra Losa 9772 170 St NW, Edmonton, AB T5T 5L9

1-877-776-7220

403-816-7220

www.pandaflowers.ca

Panda Flowers, keeping it personal since 1999

SALES SERVICE & SUCCESS Screen Savers Inc. celebrates 15 years By Nerissa McNaughton

or 15 years Screen Savers Inc. has helped homeowners let fresh air in while keeping insects and pests out. It’s all thanks to the sturdy, reliable, retractable, professionally installed screens that add value and functionality to the home. “Screen Savers Inc. opened in 2007 and joined Mosaic Home Services group of companies in 2016,” says Steven Knight, partner. “The company started with two technicians doing a few doors a day but over time grew to be one of Alberta’s largest screen window and door providers. Mosaic provided the infrastructure, systems and processes needed to facilitate that growth. The seasonal style of business fits well with the Mosaic model, and the value they deliver to their customers is second to none in the industry. They are an exciting business primed to continue to grow into new markets.” In addition to screen windows and doors, Screen Savers Inc. was also Edmonton’s first mobile screen repair service. The company stands out thanks to using products from Canadian suppliers, custom fitting each order and providing an outstanding customer experience. “Believe it or not, every doorway and window is different; there is no standard door,” says Knight of why custom fitting is so important. “Doorways and windows have slight bends, variations in height, or slopes based on the grading of a home, even on brand new builds. As a result, our team measures each doorway and custom builds each door or window to within 1/16” of the opening to ensure a perfect, long lasting fit every time.”

Screen Savers Inc. • Celebrating 15 years

Being local in every aspect is important to the brand. The call center team and installation technicians are located and trained in Edmonton. “In 2017 the Screen Savers Inc. team had their biggest trade show performance at the Edmonton Home & Garden Show,” says Knight as he reminisces about some of the journey’s highlights. “Thanks to joining the Mosaic Group and having an influx of new resources, the Screen Savers Inc. team were able to shatter all of their previous trade show records, serving over 180 clients as a result of the show!”

Investment • Growth • Mentorship 1-780-910-6688 • www.getmosaic.ca

Congratulations Screen Savers on 15 Years! Congratulations Screen Savers on 15 years of accomplishments and many more to come! Other highlights include securing a series of Edmonton Area Costco locations as points of sale and sponsoring the Edmonton Singing Christmas Tree, produced by the John Cameron Changing Lives Foundation – an event that raised tens of thousands of dollars for children’s educational programs and for Santa’s Anonymous. Although Screen Savers Inc. started as a seasonal business, growth and cold-weather training/gear now mean the company can operate year-round. While it can be challenging to install screens at -15 and lower, Knight admits, “We love the look on the face of a homeowner who has just gotten a new window or door and can now open their home to fresh air!”

The World’s Smoothest Retractable Screens 1 (855) 488-7655 | info@miragescreensystems.com | miragescreensystems.com

Over its 15-year history, Screen Savers Inc. has taken on notable projects outside the scope of residential installs. Knight explains, “In 2020 our team was proud to install a series of screen wall systems on overhead doors at an oil and gas plant in Fort Saskatchewan. Thanks to the support of the Mosaic team, Screen Savers Inc. was able to adhere to all the stringent safety requirements of working at a live plant, while also installing a made-to-measure product that helped get fresh air into the working environment. It was an incredible project.”

He continues, “From 2018 through 2021, Screen Savers Inc. has been working with seniors and extended care facilities to develop and install new lines of security screen windows that are cut proof, bash proof, and tamper proof. These screens can be installed in any window but are most commonly used on first floor residential suites that are prone to break-and-enter. Our screens are manufactured from a stainless-steel mesh that allows residents to have peace of mind if they leave their screened windows and doors open.” In 2020 and 2021, Screen Savers Inc. was recognized by the Consumer Choice Awards – Northern Alberta, and last year was honoured as Costco’s top dealer of the year across Canada. “A big thanks goes out to all of our manufacturing partners for creating such outstanding products and supporting our success,” smiles Knight. He concludes, “When in the screen market, it is important for consumers to understand that the service you receive is just as important as the product you purchase. There are plenty of DIY products for windows and doors and there are many people in our industry who operate a side hustle offering screens and installs. Understand that when you deal with Screen Savers you are getting something made-to-measure for your home that’s manufactured in Canada, that comes with a warranty, and that we spent the 15 years perfecting for you.” “Edmonton is just the beginning,” says Knight. “Screen Savers has a model that is perfect for an entrepreneur who wants to be in control of their own business, set their own hours, and build a legacy for their family.” Screen Savers Inc. is expanding into new markets by franchising their proven model of success. They are training franchisees on how to own and operate their own location, bringing their great service coast to coast. They are currently recruiting in Calgary, Red Deer, Regina, Saskatoon and Fort McMurray. Learn more about this opportunity and about the company by visiting screensaversplus.com online, or connecting on Instagram, Facebook or LinkedIn.

Screen Savers on celebrating 15 years in business!

Thank you for being an Authorized Talius Dealer and for including us in your journey to success.

Custom-made Rollshutters and Habitat Screens™

Secure

against would-be intruders and deter vandalism with Talius Rollshutters

Reduce

energy use with either Talius Rollshutters or Habitat Screens™

Save

on your energy bills and lower your carbon footprint

Innovative solutions to mitigate climate change and protect your property.

Visit us at

TALIUS.COM 1511 160th street Unit F NW, Edmonton, AB T5M 3V9 Call 780-910-6688 www.screen-savers-plus.com

Vancouver, B.C.

1-800-665-5550

Screen Savers Inc. • Celebrating 15 years

CHAMPIONS LUNCHEON

FRIDAY, APRIL 22 ND

Edmonton Convention Centre, Hall A – 9797 – Jasper Avenue Doors 11:30 AM • Luncheon 12:00 PM – 2:00 PM

Presented by

ROAD TO THE HALL

WITH SPECIAL GUESTS

KEVIN LOWE & DOUG GILMOUR

Lowe was the first player ever selected by the Edmonton Oilers in the NHL Draft and played more regular-season games (1,037) and Stanley Cup Playoff games (172) with them than anyone else. He played on six Stanley Cup-winning teams, five with the Oilers and one with the New York Rangers a team that included six of his teammates from his days with Edmonton. Lowe was named captain of the Oilers for the 1991-92 season after Mark Messier was traded to the New York Rangers, then joined Messier in New York when the Oilers traded him to the Rangers on Dec. 11, 1992. Lowe played four seasons with the Rangers before returning to Edmonton as a free agent on Sept. 28, 1996. He retired after the 1997-98 season with 431 points (84 goals, 347 assists) in 1,254 NHL games, as well as 58 points (10 goals, 48 assists) in 214 Stanley Cup Playoff games. After retiring, Lowe has remained with the Oilers in a variety of positions, including stints as coach and general manager and most currently, Alternate Governor. He joined a host of his former Edmonton teammates when he was elected to the Hall of Fame, 22 years after his playing career ended.

Doug Gilmour (nicknamed “Killer”) played 20 seasons in the League (NHL) for seven different teams. Gilmour was a seventh round selection, 134th overall, of the St. Louis Blues at the 1982 NHL Entry Draft and recorded 1,414 points in 1,474 games in the NHL between 1983 and 2003. A two-time All-Star, he was a member of Calgary’s 1989 Stanley Cup championship team and won the Frank J. Selke Trophy as the NHL’s best defensive forward in 1992–93. Internationally, he represented Canada three times and was a member of the nation’s 1987 Canada Cup championship team. Gilmour was inducted into the Hockey Hall of Fame and the Ontario Sports Hall of Fame in 2011 and his uniform number 93 is retired by the Toronto Maple Leafs.

ALZHEIMER’S FACE OFF PRO-AM | APRIL 22-24, 2022 | EDMONTON, AB

alzheimersfaceoff.ca

INDUSTRY LEADING MECHANICAL – BY DESIGN ICON Industrial Contractors Celebrates 25 Years By Nerissa McNaughton ICON Industrial Contractors | Celebrating 25 Years

NAIT Productivity and Innovation Centre.

CON Industrial Contractors provides mechanical contracting, plumbing, heating services and design build services in Alberta.

This is a company that celebrates its foundation and its strengths, while being a visionary and always looking to the future. The team is cohesive on every level, and the blend of warmth, humour and empowerment that inspires a dedicated team environment is evident in each successful project. The mixture of experience, creativity, calculated risk taking and active problem solving has helped ICON bring some of Edmonton’s most exciting projects to life, including the NAIT Productivity and Innovation Centre and the Gilead Pharmaceuticals Campus. “ICON was founded by Dave Darichuk after many years at Industrial Power/Newland Contracting,” says Rob Nespliak, P.Eng, President. “He believed there was a better way to deliver high quality mechanical system installations through a focused and streamlined delivery model where the roles of project manager, estimator, procurement and contract administration were performed by the same highly skilled team member from project inception to completion. So, along with Phil Dowler and Tony Langlois, ICON commenced operations in 1997.” It was the years previously invested in developing relationships that helped ICON begin when they started serving Edmonton and area. Those same relationships are in place and strong today, along

NAIT Productivity and Innovation Centre

ICON Industrial Contractors | Celebrating 25 Years | 2

with the many new ones they have worked hard to foster. ICON focused on health care and institutional work initially, and as its reputation for successfully performing grew, the team had to grow as well. Field staff were added, and the office team was looking at the future, seeing a need for business continuity as key team members inched closer to retirement. Nespliak was one of the office team members ICON had been actively seeking. He joined in 2003 as the Operations Manager and further grew the company by adding key team members strategically over the years. In 2011 Nespliak took full ownership of the business and continues to grow the brand in all aspects: the team, the projects ICON takes on and its presence in the community.

Gilead Pharmaceuticals Campus.

Congratulations ICON Industrial! We wish you many more years of continued success.

Quality products. Excellent service. PRODUCT DESIGN

Design assistance is available from our Engineering and Drafting department. Our design team will assemble a complete package including panel layout and structure, outputs and pressure drops, as well as details and specifications. We are always looking for ways to build a better product. Input from engineers, architects and contractors, as well as years of manufacturing experience, have helped bring our product to where it is today.

SHOP DRAWINGS

We provide full-size colour shop drawings. These drawings clearly show the panels and connection locations, as well as important details necessary to make installation of the panels as quick and easy as possible. The drawings are to be read in conjunction with the attached schedule which indicates sizes and outputs.

TRAINING SESSIONS AND SEMINARS

We offer tours and seminars for small groups at our facility in Nisku, Alberta. Our facility is equipped with all types of operational radiant panels both for heating and for cooling. On a tour of our facility you can see for yourself the development of our panels from concept to fabrication.

1201 - 4th Street, Nisku, Alberta, Canada T9E 7L3 Email: info@twapanels.ca • Phone: (780) 955-8757 • Fax: (780) 955-8696 www.twapanels.ca

ICON Industrial Contractors | Celebrating 25 Years | 3

Kris Kropp, Vice President has been with ICON since its launch in 1997. Kropp transitioned from the field to the office in 2013. His time in the field provided the hands-on experience he leverages every day to help oversee projects from both the administrative and the construction side. ICON’s management team also includes John Mryglod, who moved from the field where he ran numerous major projects, to the office in 2019 in the role of Field Operations Manager; and Cody Parent, who joined ICON in 2017, assuming responsibilities in the role of Director of Finance.

115 Madison Crescent, Spruce Grove, AB | 780-966-0668 | www.3dcraneandrigging.com

CONGRATULATIONS

ICON Industrial on 25 Years!

FIRE TECH FIRE PROTECTION INC 29 years in Sprinkler System Construction We offer: 24/7 service and 5 years warranty on all workmanship, Engineerdesigned sprinkler systems in 3D Revit and SprinkCad, Computerized fabrication, Annual inspections and maintenance of Life Safety Systems: fire alarm, EML, fire extinguishers, fire pumps. We serve: All Western Canada 7402-33 Street, Leduc, AB T9E 1J8 phone # 780-400-3473 • info@firetechfireprotection.com

www.firetechfireprotection.com

Alberta Commercial & Industrial Mechanical Insulation

Congrats ICON Industrial on 25 Years!

www.hallbookenterprises.ca

ICON Management Team. Photo by Rebecca Lippiatt.

“It has been our conscious plan to support and grow our team organically, where possible, and supplement the team externally as needs are determined,” explains Kropp. “ICON started out with three employees and today has over 100 tradespeople in the field. The majority of our employees are long-term with many between 10 and 20 years of service.” This strategic approach applies not just to building the team but building up the way they work as well. According to Kropp, “ICON commenced working with the Integrated Project Delivery (IPD) model in 2017 through our involvement with Edmonton Public Schools on new school projects. It now includes an IPD arrangement with the City of Edmonton to redevelop the original Agricom portion of the EXPO Centre.” The continued success of the company is due to a number of factors across all departments. Nespliak and Kropp say, “Our wealth of experience in all types of facilities while understanding our clients’ operational needs after we finish our work is just one of the reasons ICON has been successful for 25 years. Additionally, we credit our team. Thanks to our team we are able to take on challenging projects knowing that as a team, we can solve problems as they arise and, in many cases, can proactively address anticipated challenges. Our team’s dedication to workmanship ensures that we turn over projects of high quality.”

ICON Industrial Contractors | Celebrating 25 Years | 4

They cite a continued dedication to building and maintaining relationships with subcontractors, suppliers and clients and the recent IPD experience as additional driving factors. As they reflect on the long journey behind them, a few moments stand out. “It is hard to pick one or two without doing a disservice to so many others over the past 25 years,” admits Nespliak, “but a successful ownership transition in 2011 would be a highlight. Also, pick any of the healthcare projects where we have helped build spaces that saved or improved someone’s life… they would all be in the top five!” When challenges arise, ICON turns them into opportunities. “Today’s greatest challenge is the impact of the pandemic on the wellbeing of our employees,” says Kropp. “Market conditions related to material and equipment supply, generally related to the global pandemic, runs a close second. All of our suppliers and subtrades are facing unprecedented global supply pressure and as industry partners we work together to try to minimize the impact to our projects in order to continue seeing the success we have in the past.”

ENGINEERING CONFIDENCE INTO EVERY BUILD Our systems, services and mechanical joining methods put people to work faster while increasing job safety, ensuring reliability and maximizing efficiency. Congratulations to ICON Industrial Contractors on your 25th anniversary! We look forward to our continued partnership. © 2022 VICTAULIC COMPANY. ALL RIGHTS RESERVED.

ICON Industrial Contractors | Celebrating 25 Years | 5

Congratulations ICON on 25 Years! 18220-102 Ave Edmonton, Alberta T5S 1S7 (780) 448-9152 | info@escautomation.com www.escautomation.com

Custom Metal Fabrication

Congratulations ICON Industrial on your 25th anniversary! 11402 – 120 Street, Edmonton, Alberta T5G 2Y2 Phone: 780-451-5313 • Toll Free: 1-888-376-5335 E-mail: mckinley@mck-t.com • www.mck-t.com

ICON Project Management Team. Photo by Rebecca Lippiatt.

Congratulations ICON Industrial on your 25th Anniversary! We are proud to be a part of your success.

5445-97 Street NW, Edmonton AB T6E 3H8 Order Desk / Rentals: 780-989-2662 • Equipment Sales: 780-267-5308 www.legacyequipment.ca

Congratulations ICON Industrial Contractors Inc. Kinetic BMS Inc. is proud to play a part in your success! Your most reliable Building Controls and Building Management Contracting Company

www.kbms.ca

ICON has completed complex projects all over Alberta, including the Edmonton Federal Building, the Gilead Pharmaceutical Campus, numerous operating rooms and ICU projects, MRI and CT diagnostic imaging suites, and campus research facilities. The Gilead ULC laboratory project included a large sophisticated pharmaceutical research laboratory in east Edmonton. ICON performed phase two of the project, which doubled the size of the research labs. Next they worked on the Gilead’s Process Tower and Maintenance Facility. ICON was involved with the client and project team from inception as a collaborative construction manager. Kropp explains, “We worked with the design team as mechanical construction manager for these projects spanning four years. These project included a variety of lab grade sanitary systems, stainless welded ductwork and piping systems, and many intricate control systems which were implemented based on our recommendations. The collaboration between ICON, Gilead and the consultant team is still going strong today.” NAIT’s Productivity and Innovation Centre is another project of note. ICON had the opportunity to construct a number of NAIT’s new buildings over the past 25 years and was privileged to be involved as mechanical construction manager in this fast tracked, $15 million

ICON Industrial Contractors | Celebrating 25 Years | 6

environment that was conducive to achieving the goals of the project while on a fast tracked schedule. The company’s creative suggestions for developing a multitrade hanging system resulted in a time saving solution to a challenging installation. When they are not physically building communities around the province, you’ll find ICON building up communities philanthropically. The company is happy to give back to numerous local causes where they operate, and they give back in a variety of ways (donations, volunteering, partnerships).

project. ICON was selected to join the project team in January 2017 at the 20 per cent design stage for a new four-storey, 200,000-square-foot teaching and research facility that had to be complete and occupied by April 2018. ICON worked collaboratively with the owner, the construction manager, the project consultant team and trade partners to facilitate a design and construction

Nespliak and Kropp say a big thank you to the team and all the partners they have been fortunate to work with over the years and across a variety of projects. They are particularly grateful to work with Edmonton’s community of general contractors. “Without their support we would not be celebrating this anniversary,” smiles Kropp. To their many clients, they say, “Thank-you for trusting us to be your mechanical contractor of choice, we will continue to evolve our team to meet the needs of your teams for many years to come.”

Congratulations to ICON Industrial Contractors on 25 years of Business Excellence!

2703-121 Avenue NE Edmonton, Alberta, T6S 1B2 T: 780.988.6997 • TF: 1.800.338.8485 • F: 1.888.693.0054

www.hatchcompany.ca ICON Industrial Contractors | Celebrating 25 Years | 7

“Our motto is ‘we are only as good as our last project,’ and that is the lens through which we view ourselves that keeps us continually improving.”

Rob Nespliak, P.Eng, President. Photo by Rebecca Lippiatt.

Kris Kropp, Vice President. Photo by Rebecca Lippiatt.

What’s next for ICON? Nespliak is happy to share, “We are currently taking time to look back, assess where we’ve come from and are actively reaching out to our

markets to see how we are currently perceived, where the opportunities lie, and what we need to work on improving. We are strategically planning our future while sharing our excitement for the great opportunities we see coming our way. We look forward to many more decades of successfully working with the tremendous group of companies and individuals that have supported us in our first 25 years.” “Edmonton has a ‘Can-Do’ attitude. As obstacles arise, the community comes together to do what it takes to make the city special place to live and work. We look forward to future interactions with industry stakeholders moving forward.”

CONGRATULATIONS ICON Industrial Contractors on CONGRATULATIONS ICON25Industrial on 25 Years of Years ofContractors Business Excellence! Business Excellence! It’s been a pleasure to work alongside your team and looking It's been a pleasure to work alongside your team forward to the next 25! and looking forward to the next 25!

Kropp and Nespliak conclude, “ICON, as a full service mechanical prime contractor, has had tremendous success as a relationship-focused contractor in the Alberta region. We have excelled at technically challenging projects and developed a reputation for succeeding where others have been challenged. Our motto is ‘we are only as good as our last project,’ and that is the lens through which we view ourselves that keeps us continually improving.” Learn more about ICON online at iconindustrial.net. The company is also active on LinkedIn.

8303 Roper Road, Edmonton, Alberta, Canada T6E 6S4 Tel: 780.465.7591 | Fax: 780.469.1821 | www.territorial-electric.com

12849 141 St NW, Edmonton, AB T5L 4N1 780.455.2299 iconindustrial.net

ICON Industrial Contractors | Celebrating 25 Years | 8

Safety is our By Nerissa McNaughton

Passion

Air Extreme Celebrates 20 years

ir Extreme Inc. is a local, independent, family owned and operated business providing safety training courses (online and in person), safety equipment (for rent or purchase) and custom-built breathing air trailers and carts. The company was founded 20 years ago by Chris Parsons and family.

Air Extreme | 20 years 65

“It began as a chance result of requests by companies in the oil patch for SCBA (self contained breathing apparatus) maintenance and supplies,” says Bonnie Alexander, Safety Manager. “It grew because some of our customers also required training and wanted Air Extreme to provide it.”

“Safety is our passion because we know there is no second chance when safety is compromised,” adds Leslie Hollas, General Manager.

Air Extreme’s 2 2002 Air Extreme is incorporated. It is one bay with equipment for serving SCBA.

2004 Melanie Clarke Parsons (Owner) becomes certified to instruct St. John Ambulance First Aid courses, and also, with ACSA, to instruct TDG and WHMIS.

2008 Air Extreme becomes a member of the ACSA. “Safety is our passion because we know there is no second chance when safety is compromised,” adds Leslie Hollas, General Manager. “Air Extreme is an ever-evolving business that strives to be a one-stop-shop for our customers. We hire the best instructors and staff in order to make this happen. We are constantly improving our business, which shows with our multitude of five-star reviews.” Being a local, family-owned business allows Air Extreme to be agile in decision making and flexible when the unexpected occurs; the pandemic is a great example of this. When COVID-19 affected small businesses across the province, Air Extreme was in a great position to support customers and staff. The company also provided mask fit testing for essential workers such as doctors, anaesthesiologists, nurses, dentists and paramedics.

2009 Company expansion necessitates a move to a larger facility. The site is renovated to include four classrooms.

2010 Instructor Dwayne Jenkins joins the company providing Energy Safety Canada courses.

2011 Clarke Parsons gains NCSO certification.

2013 Instructor Charlie Salisbury joins the company and heads the training for Corrections Canada.

2014

“When COVID-19 hit, we made sure to have noncontact thermometers, gloves, masks, etc. available for sale as supplies permitted,” explains Alexander. “We have also, for the last year, been doing COVID-19 rapid tests for anyone that needs them.”

Leslie Hollas is brought on board with over 10 years experience in the safety industry to grow safety sales and rentals and also to streamline the business.

There have been many highlights over the company’s 20-year history (see the timeline) and the flexibility over the past two years has shown great promise for the future. For the company, each moment of this journey has been special, but a few moments stand out.

Instructor Daniel Chavez joins the company. He is able to instruct every course offered at Air Extreme.

“In 2014 we moved to a large, modern facility. A decision was made in 2019 to include in-house publishing. In 2020 while most businesses were struggling, we were able to offer additional

Air Extreme | 20 years | 2

2014

Air Extreme moves to a full 16,000 square foot facility with eight classrooms. Lucas Parsons joins the company in a warehouse position, completing safety checks and maintaining high quality control standards.

0 Year Timeline 2016 Bonnie Alexander is brought on board to grow the occupational testing and safety certification portion of the business. She had many years experience with Wellpoint and Cala Safety. Air Extreme joins Complyworks and ISNetworld.

2017 Instructor Kathryn Sander joins the company allowing additional first aid instruction. Nancy Jones is hired to assist in business development and customer relations. She has many years of experience in the training industry.

2018 Air Extreme receives their first COR certification. Instructor Aaron Andronyk joins the company. Aaron has years of experience with confined space entry and monitoring.

2020 Paul Rushleau is brought on board to expand the safety sales, rentals and safety inspections. He has over 30 years of experience in the safety business from manufacturing to purchasing and beyond. Instructor Wendell Allen joins the company, instructing ESC H2S Alive, fall protection and confined space. He also instructs ABCGA Global Ground Disturbance. Lisa Drew joins the company to expand their administration capacity.

2021 Instructors Kirby Lummerding and Jason Faichney join the company. Their addition allows Air Extreme to offer extra and varied courses due to high enrollment. Air Extreme brings Haley Parsons to join the team to ensure high quality standards for sanitization. Air Extreme achieves three-year COR certification with a mark of 100%.

services, notably a fall protection and inspection service,” says Alexander.” Hollas states, “One of our greatest challenges is making sure to keep up with the times. We have reduced our carbon footprint significantly by shifting our student resources online and tracking all records digitally. We have successfully reduced our paper waste by 80 per cent. When the pandemic hit, we had to change our methods, but that has only spurred on the digital revolution at Air Extreme.” Alexander points out the value of being an early adopter of online programming, long before the pandemic. “Our online courses quadrupled since 2020. The courses that must be completed in person require us to ensure all government COVID-19 protocols are followed stringently.” She is happy to add, “As such we ensure our class sizes are small, we require our students and staff to wear masks and daily temperature checks are completed, along with a pre-screening form. Also, our facility is sanitized daily.” Both explain what they love about working in the family business.

“I truly enjoy the people as well as the companies that we deal with,” says Alexander.

“I truly enjoy the people as well as the companies that we deal with,” says Alexander. “I really believe that our staff and management want everyone who walks through our doors to leave with a sense of accomplishment and be excited about the possibilities that they can achieve in the future.” Hollas agrees, adding, “The most rewarding thing about Air Extreme is the people. From the staff to our customers – some of whom I have known for 20 years in the safety industry – they are universally great to deal with. I enjoy being part of a local family-owned company. When needed the family helps out with getting things done.”

Air Extreme | 20 years | 3

It may be a local family business, but the level of services and products provided are on par with that of much larger companies. “Air Extreme is able to accomplish amazing things with a tightly knit group of staff,” Hollas confirms. “We do training, of course, but we also service and fill SCBAs; we have a full rental fleet of gas monitors, fall protection equipment, confined space equipment and air trailers, plus staff to assist in the operation with everything we sell. We also are able to service and inspect gas monitors, fire extinguishers and fall protection equipment. In addition, all occupational testing is available including fit testing for any type of mask, drug and alcohol testing and audiometric testing. We are able to provide the above at our location and remotely.” Everyone at Air Extreme cares about the community as much as they care about the team members and their many customers. This is why it’s common to see staff volunteering at healing ceremonies at Kâkesimokamik (Healing Garden) in St. Albert; at the Silver Skate festival; donating to The Mustard Seed and routinely working with Edmonton’s Food Bank, Edmonton Gleaners Association, Norquest Alberta Indigenous Construction Career Centre and the Bissell Centre.

Alexander and Hollas conclude, “We are always growing and changing. We listen to our customers needs and requests and we adapt our business to provide the services they need. We strive to be a one-stop shop!” Caring about the community, team and clients is always top of mind for Air Extreme. The company is very proud of achieving 100 per cent COR certification in 2021 and is a proud member of ACSA (Alberta Construction Association), ESC (Energy Safety Canada), Complyworks and ISNetworld. Alexander and Hollas conclude, “We are always growing and changing. We listen to our customers needs and requests and we adapt our business to provide the services they need. We strive to be a one-stop shop!”

FIRST IN SAFETY 780.439.3362 www.airextreme.ca www.edmontonsafetysupplies.com Follow us on

Special thanks to all our loyal Customers!

Air Extreme | 20 years | 4

60 YEARS

Photo by Rebecca Lippiatt.

Fabco Plastics: Your One Stop “Buy Direct” Wholesaler By Nerissa McNaughton

FABCO PLASTICS

CELEBRATING 60 YEARS

n 1962, Meinhard “Mickey” Kehren started a business called Fabricated Plastics Limited in his garage. Today, the family business, now run by the second generation, is best known for its PVC pipes and fittings. The original location has grown to an 80,000-square-foot, world-renowned facility with five Canadian branches. The PVC pipes and fittings are a core part of the company’s identity and are its most in-demand products. And what further defines the brand is its inventory, people and customer service. As the largest wholesaler of industrial and commercial plastics in Canada, Fabco Plastics provides, in addition to PVC pipes and fittings, pure water, institutional and lab piping; valves and automation; plastic sheets and rods; liquid monitoring; pumps and filtration; tanks and accessories; flexible tube, hosing and fittings; ventilation; fibre reinforced plastic (FRP); and a variety of tools. Recently the company formed multiple partnerships with local machine shops in various cities to offer custom CNC solutions. Thanks to fully stocked locations and a very reliable supply chain, shipping is typically same or next-day. All this makes Fabco Plastics the one-stop shop for the home repair guy looking for a few select fittings, the large mechanical contractor ordering by truckload volume, and everyone in between.

einhard “Mickey” Kehren was born in Langenfeld, Germany in 1932. His humble beginnings were marked by devastating loss during the destruction of WWII. In 1955, with just $43 in his pocket and a resolve of steel, Mickey immigrated to Canada. He was 23 years old. In 1962 Mickey opened Fabricated Plastics Limited in his garage. The rest, as they say, is history. “My father always had the philosophy of owning his own buildings and having the companies he built in those buildings,” his son, Bill Kehren, President, says. It’s a practice the family business still continues today.

Tyler Reil, Branch Manager, and Mark Strauss, Sales Manager, operate the Fabco Plastics Western Limited location, a new 30,000-square-foot facility with three acres of paved pipe yard in Acheson, Parkland County. This Edmonton-based team’s combined experience spans over 100 years.

“When my father was ready to retire, he got out of the fabrication business and gave an opportunity to some of the key team members to become owners. He allowed them to buy shares so they would have some skin in the game. They were good employees that had grown the business with my father.” In the early 2000s Mickey retired completely and sold the Maple location to Bill, while putting the Alberta and British Columbia locations in a trust for his sons with 50/50 ownership.

Tyler Reil, Branch Manager, and Mark Strauss, Sales Manager, operate the Fabco Plastics Western Limited location, a new 30,000-squarefoot facility with three acres of paved pipe yard in Acheson, Parkland County. This Edmonton-based team’s combined experience spans over 100 years. Strauss, Reil and their team are proud to be a part of an ever-growing list of projects in the province.

FABCO PLASTICS

Remembering Mickey Kehren: September 4, 1932 - Sept 8, 2020

“My father was a pioneer in plastic technology and brought specialized plastic tech here from Germany. We were always considered leaders in plastic. We lead, we don’t follow. Dad was a tough cookie but received, and deserved, a lot of respect. He was the one that gave us the opportunities we all have today. Without the employees we have in all our locations, we wouldn’t be who we are today. Just as much as the team thinks I’m the leader… that is great; but I learned how to lead from my father.”

CELEBRATING 60 YEARS

Strauss says, for example, “In 2021 Fabco Plastics was a key supplier for nearly 30 four-six storey wood frame concrete parkade multi-family walk-up buildings within Alberta and B.C. Our PVC/CPVC piping systems for potable water and drainage were utilized in place of traditional metallic piping systems for cost savings, ease of installation and longevity. “Additionally our daily industrial and commercial business is very focused on being a one-stop-shop for our daily contractors whom rely on us for support on municipal water and waste water treatment projects, mining and process water treatments – everything from chemical piping systems, pumps, tanks, instrumentation, fibreglass grating, fans, ducting and custom fabricated products.” Strauss and Reil are just as passionate about giving back to the local community as they are about suppling it with the best PVC pipes and fittings on the market. Last Christmas they worked collaboratively with the Acheson Business Association and others to raise about $18,000 and over 1,000 toys for families in need in the Parkland region. “We are a family-focused business and we look forward to our continued involvement with local charities and organizations” says Reil. The Edmonton location is the newest facility, but the company continues to grow. Plans are underway to open Fabco Plastics Maritimes Inc. within the next two years. This final location will provide Fabco’s signature service inventory, and PVC pipes and fittings coast to coast.

small contractor and DIY home enthusiast to the largest corporate contractors in Canada.

Wherever the journey takes the company, the team goes together, all with the same goal in mind – being a one-stop location for everyone, from the

FABCO PLASTICS

Strauss and Reil are just as passionate about giving back to the local community as they are about suppling it with the best PVC pipes and fittings on the market. Last Christmas they worked collaboratively with the Acheson Business Association and others to raise about $18,000 and over 1,000 toys for families in need in the Parkland region.

Reil speaks to how the team operates as a cohesive unit among the branches and to the continued

CELEBRATING 60 YEARS

NAPCO_FABCO_Half-Page-Ad_Sch40-80_NAPSYS_Jan2022_TOL.indd 1

1/26/2022 1:12:17 PM

STAY AHEAD OF THE PACK WHEN TIMES GET TOUGH, HOW DO YOU PERSEVERE? TRUE GRIT AND DETERMINATION. You’ll see this commitment to performance in big ways in our TBH Series True Union Ball Valves. Able to handle the widest range of flow control needs – with options up to 6-inches in diameter. Featuring a direct-mount ISO flange, integrated standard lock plate and bolt eyelet mounting foot pad, whatever your demands, the TBH Series delivers rugged performance with exceptional safety and operation. Ready to learn more? Visit haywardflowcontrol.com to view our complete lineup of American-made products.

FABCO PLASTICS

CELEBRATING 60 YEARS

CONGRATULATIONS Fabco Plastics on this milestone. We are proud to be a part of your success!

DIP PIPES

PIPING SYSTEMS

STRAINERS

FLUOR-O-FLO® PTFE and PVDF product lines for your most corrosive applications

expansion. “From our ownership group, senior leaders, management team and all of our staff, we share a common objective of immediate supply and next-level customer service. There is so much respect for the ownership team. We look to them for guidance, but they look to us to run the business. We are all very lucky to work for such an empowering owner.”

MICROMOLD PRODUCTS

Made in USA since 1950 914-969-2850 | mpi@micromold.com www.micromold.com

Owner Bill Kehren feels the same and couldn’t be happier with the team, the leadership in each location and the enthusiasm for the shared goals. Owner Bill Kehren feels the same and couldn’t be happier with the team, the leadership in each location and the enthusiasm for the shared goals. “If we didn’t have people like Mark and Tyler, it would be a lot more difficult to run the business,” says Kehren. “We are lucky to have very loyal, dedicated key people that have been with us for a long time. That includes British Columbia’s Wes Stewart, Jeff Groot in Ontario, Martin Gjerek in Montreal, and Matthew Martin in Saskatchewan. Here at the Maple location we have a solid team with Sean Yong as the National Sales and Business Manager.”

www.procoproducts.com

Ph: 209.943.6088 Toll-Free: 800.344.3246

FABCO PLASTICS

Kehren continues, “When Sean came in, he took a lot off my plate. He brought in new energy and new ideas while creating a great atmosphere for the teams at every location. He brought all the locations together and is instrumental in hiring and keeping people that are all focused and after the same objectives. I’m happy to have

CELEBRATING 60 YEARS

Photo by Rebecca Lippiatt.

Congratulations to Fabco Plastics on their 60th anniversary!

Precisioneering designs and manufactures corrosion resistant engineered proprietary fiberglass equipment. Our standard products include fiberglass tanks, brine makers, pollution control scrubber systems, fans, ducting, stacks, grating, platforms, walkways and ladders. Many custom fiberglass products are also available.

www.precisioneering.com FABCO PLASTICS

CELEBRATING 60 YEARS

Congratulations to

for 60 Years in Business!

the support from management at each location, but it goes both ways. Without the key people we wouldn’t be where we are today. Without our people, we are nobody.”

Fluid Metering Solutions Made Simple™ www.blue-white.com • 714-893-8529

Congratulations

Fabco Plastics on your 60th Anniversary!

Leading North American manufacturer of rotationallymolded industrial storage tanks, specialty tanks, transportation tanks, material handling units & more! Tel: 905-683-8222 • Toll Free: 800-542-9942

www.acotainers.com Follow us on LinkedIn

FABCO PLASTICS

“The market is ever-changing. We are ahead of the curve and will stay ahead of the curve,” says Strauss. “We have aligned ourselves with major manufactures that share our vision of service and growth, leaving us with industry-leading technology and the highest quality products available. Diversity, dedication and partnership have always been pillars of our business.”

CELEBRATING 60 YEARS

YOUR COMPOSITES MANUFACTURING LEADER SINCE 1980

CONGRATS Fabco Plastics! 60 Years is just the start. Here’s to 60 more!

204.233.0671 carlsoncomposites.com

Over the past 60 years, Fabco has grown from a small startup in the garage of a man that had come from Germany in his 20s after suffering huge personal losses in WWII, to a thriving corporation servicing Canada with the best PVC pipes, fittings and more. Customers, from single buyers to national chains, rely on Fabco Plastic’s inventory, people and customer service. It has been six wonderful decades, but that was just the first chapter. The story continues and growth is on the horizon. “The market is ever-changing. We are ahead of the curve and will stay ahead of the curve,” says Strauss. “We have aligned ourselves with major manufactures that share our vision of service and growth, leaving us with industry-leading technology and the highest quality products available. Diversity, dedication and partnership have always been pillars of our business.”

Drader Manufacturing is proud to partner with Fabco Plastics

Innovation and quality since 1947

“We are here for everyone, from the smallest to the largest OEM consumers. If it is engineered plastic, we have access to it,” Reil confirms. “We have the inventory, we have the supply lines, we have the right people in place and we continue to build relationships in the industry and in communities throughout Alberta. This is what truly sets us apart.”

FABCO PLASTICS

CONGRATULATIONS FABCO PLASTICS ON YOUR 60TH ANNIVERSARY

With plants in Edmonton, AB and Brampton, ON we manufacture a wide variety of plastic products

www.drader.com

CELEBRATING 60 YEARS

Congratulation Fabco Plastics on 60 Years! We wish you many more years of continued Success. 11721 Bevington Rd, Acheson, AB T7X 6C1 1 888-899-PIPE

One Source for Your Materials

Products Delivered PRODUCTS Quickly to DELIVERED Your Door: •QUICKLY AcrylicsTO YOUR DOOR •• Polycarbonates Acrylics • Graphics Materials • Polycarbonates • UHMW, LDPE, HDPE Graphics Materials •• Nylons •• Acetals UHMW, LDPE, HDPE • Nylons Fabrication For Your • Acetals Customization Needs: •• Cut-to-size Fiberglass reinforced • Drilling panels (FRP) • Heat Bending PVC wall and ceiling panels •• Routing •• Edge AlumFinishing Composite panels • Plastic Welding

935 28St NE Calgary ABWay T2C Unit 7X1104 4300 Chefs Louisville, KY 40218 800–667–9298

CONGRATULATIONS ON 60 YEARS

Laird Plastics® is a registered trademark owned by Laird Technologies, Inc. and is used herein pursuant to a license.

calgary@lairdplastics.com 866-491-1400 louisville@lairdplastics.com

Laird Plastics® is a registered trademark owned by Laird Technologies, Inc. and is used herein pursuant to a license.

AD LairdKYHlfPg.indd 1

10/21/20 3:22 PM

We supply you, our valued customer, with the highest quality products at the most competitive prices.

The first 60 years set the stage for a vibrant future. Kehren concludes, “We have always been leaders in this industry, and that explains the past, present and the future of Fabco.”

CONGRATULATIONS

Fabco Plastics on 60 years!

M M P L A S T I C ( M F G . ) C O M PA N Y I N C . 1301 Blundell Road, Mississauga, Ontario L4Y 1M6 Tel. (905) 277-5514 Fax: (905) 277-3060

www.mmplastics.com

Congratulations Fabco Plastics on 60 years of Business Excellence! www.norwescocanada.com FABCO PLASTICS

The first 60 years set the stage for a vibrant future. Kehren concludes, “We have always been leaders in this industry, and that explains the past, present and the future of Fabco.”

Get your PVC pipes, fittings and more from Fabco Plastics. If it is plastic, they have it or can access it. Your projects are our business and whatever you need is in stock right now. Learn more on the company website, which is accessible at: www.fabcoplastics.com.

24790 - 117 Avenue, Acheson, AB (Edmonton) Edmonton, Alberta T7X 6C2, Canada Telephone: (780) 451-0238, (800) 661-7926 Email: edmonton@fabcoplastics.com

www.fabcoplastics.com CELEBRATING 60 YEARS

Small town dealership located 30 minutes south of Edmonton in Wetaskawin where cars and trucks really do cost less! Experience outstanding customer service when buying, selling or servicing your vehicle. Call Brentridge Ford at (780) 352-6048 or visit

www.brentridge.com

ProZone Ltd. 2022 SERVICES Asphalt Construction

Complete paving & repairs Crack sealing & seal coating Manhole & catch basin repairs

Concrete Construction

Sidewalk, curb & gutter Slabs, patios, stairs & driveways Stamped & coloured finishes

Base Construction

Subgrade prep Geotech fabrics & grids Soil cement

Excavation & Removal

Asphalt & concrete removal Site grading, swale & profiling Utility trenching

Rubber Paving

Environmentally friendly option 100% recycled material Asphalt & concrete refresher

StreetBond & Thermoplastic Unique & visually appealing Safe & effective

Landscaping & Supplies

Landscaping construction & maintenance Landscaping Supplies Center

Full Service Snow Removal

Parking lot & sidewalk clearing Sanding & de-icing Snow hauling

Additional Services

Sweeping & detail cleaning Line & symbol painting Parking curb installation Eco-friendly graffiti removal via sandblasting

www.prozoneltd.ca (780) 452 -9777 services@prozoneltd.ca

EST. 2009