Business in Edmonton - November 2022

TRICO HOMES™

EXEMPLIFIES A COMPANY WITH A CLEAR PURPOSE

Abusiness can thrive with excellent people and products, but a truly great business sets itself apart with a clear sense of purpose and consistent values.

For Wayne Chiu, the founder and CEO of the Trico Group of Companies, that purpose is to provide shelter – in more ways than one. Chiu believes building a community takes more than creating award-winning developments. It takes investing in, and supporting, society. At Trico, the connection between “doing well” and “doing good” has helped shape Trico’s culture and purpose.

Chiu and his wife Eleanor immigrated from Hong Kong to Canada in 1982. His trajectory took him from working for others as an engineer to running a renovation company, before

launching Trico in 1992. Since then, Chiu and his family have used their business success to contribute to educational institutions and health organizations across Calgary.

Celebrating 30 years as one of Calgary’s largest developers, Trico stands for the values that guide everyday operations. Those values are trust, respect, integrity, community, and opportunity. With this as the foundation, the Trico team has built over 11,500 single and multi-family homes and earned their reputation for craftsmanship and excellence in customer care. They are also known for their innovation and commitment to community. Trico is the first and only homebuilder in Western Canada to become a certified B Corp – a designation which identifies companies that meet

ABOVE: WAYNE AND ELEANOR CHIU

high standards of social and environmental performance, accountability, and transparency.

“I have always looked at how a business is able to impact the community and society as a whole. That is part of my drive, to be engaged and see how we tie business and social good together and make sure we are there to help our communities,” Chiu says.

Social entrepreneurship – the intersection between running a successful business and having a positive impact on society – is the foundation of Chiu’s approach. He believes that being a business leader involves empathy and compassion, as well as financial acumen. This is why he is happy he and Eleanor established the Trico Charitable Foundation, and with their involvement in the creation of the Trico Foundation Social Entrepreneurship Centre at the Haskayne School of Business.

“At ATB Financial, we talk a lot about the role of business in society. Wayne and the Trico Group exemplify what we believe that role is about. They lead with compassion and purpose, contributing in a meaningful way to our Alberta economy,” says ATB Financial’s president and CEO Curtis Stange.

“While Wayne and his team at Trico have achieved financial success, his relentless commitment to people over profit is what sets him apart,” adds Myron Feser, senior vice president, ATB Business. “The core values he built his company on are still

the values that successfully guide their organization today. He will continue to do great things for his community.”

“Working with ATB on social entrepreneurship and as a client means being able to share a corporate culture of ‘doing well by doing good.’ We share similar corporate values: they are local, they care about their clients and care about business in Alberta. While ATB offers what a Big Five charter bank does, its focus on Alberta creates a bigger impact,” smiles Chiu before concluding, “We, as leaders, need to listen to people’s concerns and be compassionate about their problems. That is the key to good leadership – the human side.”

His dedication and community commitment have earned Chiu the 2022 Distinguished Business Award for Ethical Leadership from the Calgary Chamber of Commerce. Learn more at tricohomes.com.

ATB is pleased to present a 2022 profile series on the businesses and people who are facing challenges head-on to build a strong Alberta.

ABOVE: THE LAUNCH OF THE TRICO FOUNDATION SOCIAL ENTREPRENEURSHIP CENTRE AT THE HASKAYNE SCHOOL OF BUSINESS, UNIVERSITY OF CALGARY.

At Explore Edmonton, we’re all about connection. Our team has created a unique identity for Edmonton and developed a strong reputation in the eyes of people around the world who are looking for opportunity here. Through the relationships we create with our partners and stakeholders, we showcase our city’s capabilities, strengthen our global connections, and create diverse opportunities for investment in local industries. And we have a lot of fun doing it!

Explore Edmonton energizes the lives of all Edmontonians.

By bringing in major events, we generate tourism dollars that support local businesses, help businesses attract talent by increasing the vibrancy of the city, and create a more compelling argument for improving city infrastructure, which benefits everyone. Our signature events—K-Days, FarmFair International, and the Edmonton Pro Rodeo—bring the community together and are enjoyed by people of all ages, year after year.

We connect people who want to hold events to our award-winning venues.

Our Edmonton Convention Centre was recognized as one of the five best venues in North America and the Edmonton EXPO Centre is the largest venue of its kind in western Canada. The size and versatility of our venues allows for world-class events, unlimited opportunity, and more profitability for our partners.

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Business in Edmonton Inc.

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Brent Trimming brent@businessinedmonton.com

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Nerissa McNaughton

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Jessi Evetts jessi@businessinedmonton.com

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REGULAR CONTRIBUTORS

John Liston Elan MacDonald

THIS ISSUE’S CONTRIBUTORS

Nerissa McNaughton Rechell McDonald Laura Bohnert Debra Ward

PHOTOGRAPHY

Cover photo by Production World

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DynaLIFE Steps up to the Plate to Meet Province’s Health Care Needs

BY CATHERINE BROWNLEE, PRESIDENT, ALBERTA ENTERPRISE GROUP

Diagnostic testing plays a critical role in the early detection, diagnosis and treatment of diseases and conditions, making it one of the most effective tools in keeping Albertans safe and healthy. For more than 60 years, an Alberta-based company has been a leader in the biotechnology and life sciences industry. If you live in Edmonton, chances are you’ve walked through the doors of one of DynaLIFE’s patient care centres in and around the city.

Every day, the company provides diagnostic lab services from Red Deer to Northern Alberta and beyond. DynaLIFE’s 1,300 employees pride themselves on bringing reliable, innovative services to thousands of physicians and perform more than 20 million tests every year.

The company’s success is rooted in its corporate culture. DynaLIFE’s guiding principle is advancing the well-being of fellow Albertans. In its eyes, Albertans aren’t simply patients, but neighbours, friends and family. As DynaLIFE’s employees live and work in the communities they serve, it’s personal for them; and that includes doing everything they could to support the province’s health care system during its greatest time of need.

Like so many other Albertans, DynaLIFE did what it could to meet the challenges posed by COVID-19. Where the virus advanced, so too did its employees. At the height of the pandemic, the company was conducting one third of all COVID-19 tests in the province, providing life-saving support to Alberta Health Services (AHS) and comfort to Albertans during an uncertain and frightening time.

The company will soon be embarking on the next stage of its journey. In 2020, AHS solicited a request for proposals for third parties to provide community lab services across the province. The motivation for doing so was simple; faced

with a growing and ageing population, the province needs to spend public funds more efficiently and effectively. Seeking out innovation and new partnerships in the delivery of lab services is one of the best ways to do so.

After an open international competition, the home team won! So, beginning on December 5, DynaLIFE will begin providing community and non-urgent hospital lab services throughout the entire province, a move that will allow them to bring its world-class testing facilities and patient-centred focus to new communities in Alberta.

Little will change in practical terms for patients. Instead of booking through Alberta Precision Laboratories, patients will do so through DynaLIFE’s user-friendly website. Instead of walking into an Alberta Precision Laboratories facility, patients will go to a DynaLIFE patient care centre, which will often be the same location they’re used to visiting.

As part of its agreement with the provincial government, DynaLIFE will be upgrading and expanding patient care centres in many Alberta cities, meaning even more convenient, efficient services. This opportunity ensures stability, reliability and excellence for the diagnostic industry, paving the way for greater innovation and new industry partnerships.

DynaLIFE represents the very best of Alberta’s business culture – an innovative company guided by its desire to make a real difference in people’s lives. Through its training programs, medical research and the development of new and improved methodologies, DynaLIFE is determined to help build a better, healthier province for generations to come.

ALBERTA ENTERPRISE GROUP (AEG) PUTS ALBERTA BUSINESSES FIRST BY SHARING INFORMATION, ADVOCACY AND BUILDING BRIDGES TO NEW MARKETS. AEG MEMBERS ARE BUSINESS OWNERS, SENIOR EXECUTIVES, INVESTORS AND ENTREPRENEURS REPRESENTING FIRMS IN EVERY MAJOR ALBERTA INDUSTRY. AEG MEMBERS EMPLOY OVER 100,000 ALBERTANS AND GENERATE BILLIONS IN ECONOMIC ACTIVITY EACH YEAR.

Succession Planning –Not Just A Transaction

BY GREGG BECKER, PRESIDENT, PREDICTABLE FUTURES INC

When considering selling or transitioning a business from one owner to the next, there is more to consider than often first appears. This is partly because the experience of most business owners is not in succession, and the path is not well-known to them. Transition can be one of leadership, ownership or both; and the path should not be driven by the transactions that accompany the transition.

Like an iceberg, many transition decisions sit below what is easily visible and known. Fortunately, the way through transition is well established with proven processes that increase the likelihood of reaching all your goals. For most business owners, these extend well beyond financial considerations, including: the well-being of their staff, the health of the family (in the case of family businesses), the value of the business (upon which the needs of retirement or the estate may rest) and their customers.

To make succession transactions work well (including efficiency with lawyers and accountants), thorough planning needs to happen that is upstream of the succession event. This involves considerations such as how to optimize the business for sale (such as leadership needs and business processes), who leads the business going forward, the needs (financial and emotional) of the owner post transition, governance of the business through transition and so on. Best practice is to use a process that raises all the relevant (and sometimes risky) topics early, then resolving them in a healthy way!

A family business often has additional complexity compared to privately-held firms:

• Does the business move to the next generation (Who? How? Readiness?)

• How to ensure equity (a common family value) among the kids if some get involved in the business and others don’t.

• What is the retirement impact for parents if sale value is not optimized by selling to a strategic buyer or is sold over time to the kids?

• What is the parent’s role through transition and how to balance the sharing of power?

Surprisingly, private partnerships can often face similar planning needs as family businesses. While such owners are not usually blood relatives, the dynamic is still highly relational and requires the same kind of thoughtful planning well before the transaction occurs.

So, when considering the sale and transition of your business, plan well ahead and follow a well-established process to reduce risk and increase the likelihood of getting the most out of your succession.

PREDICTABLE FUTURES INC. IS A TRUSTED ADVISORY FIRM ASSISTING OWNERS, FAMILIES, PRI VATELY HELD PARTNERSHIPS AND LEADERS OF PRIVATELY-OWNED BUSINESSES AS THEY PLAN

Your Business Needs Change. Here’s How.

THE CONCLUSION OF OUR MINI-SERIES ON MANAGING CHANGE IN YOUR BUSINESS.

BY ELAN MACDONALD, VP EXTERNAL RELATIONS, U OF A

Iattended a meeting shortly after I stepped into my new role at the University of Alberta. Big changes were taking shape and, as vice-president, external relations, I was forming an entirely new portfolio charged with advancing a unified vision for the university. This was my first time meeting most of the people on the video call. For many, it was also their first time meeting their new teammates – and they had questions.

If we had been in a room together, they almost certainly would have been sitting back in their seats with their arms crossed. The way I handled this meeting would either ease the coming transition or make the next few months even more difficult.

Last month, I shared how Don Cummings, managing partner at National Growth Partners and a trusted advisor of mine, taught me to see change as an opportunity for growth. When Don talks about how to facilitate change, he talks about exactly what I saw that day. According to Don, people don’t resist change, they resist being changed.

“When change is on the horizon, we subconsciously ask ourselves, ‘Is this being done to me, or is this being done with me?’” he says.

It’s a small but mighty difference to keep in mind. You may be setting out to change your organization, but your organization is made up of people. If you want to accomplish your goals, those people need to be included on the journey in an intentional and significant way. Building relationships in your work is especially important during a time of change. Being new in the role with the imminent need to restructure, I didn’t have the luxury of time to build relationships but there were some things I could do:

listen and respond and demonstrate to my team that they were heard, even if I couldn’t implement every suggestion. This builds trust – a key component to good relationships. I could also share a compelling vision and help people see themselves as a part of it.

Sharing a digestible and succinct vision and communicating a sense of urgency as to why changes are needed creates buyin and the momentum for people to get on board. If you help your people understand why change is occurring and make them a part of it, they can do the same for their colleagues and clients across your business. It’s helpful to identify ambassadors of change in and around your organization –and lead your efforts and understanding from within. Use every channel and resource available to you to keep people informed and ensure your choices and behaviour going forward support your messages.

When somebody exercises resistance – because it’s not possible to please every single person – don’t look at it as a failure. One good conversation can honour their feelings and give you the gift of a new perspective.

So, how did my meeting end? After creating space for people to share what they liked about our proposed new structure, offering ideas to make it better and sharing what they feared about the change, it wasn’t long before they started talking about how the new structure could work for them – and that created a path forward.

In that moment, I realized we were going to successfully implement change and we were going to do it together.

ELAN MACDONALD IS PAST CHAIR OF THE EDMONTON CHAMBER OF COMMERCE AND A FOUNDING DIRECTOR WITH EDMONTON GLOBAL. SHE ALSO SITS ON THE BOARDS OF COVENANT HEALTH, ATLAS BIOTECHNOLOGIES AND ALBERTA BALLET. SHE IS THE VICE-PRESIDENT (EXTERNAL RELATIONS) OF THE UNIVERSITY OF ALBERTA. HER COLUMN APPEARS MONTHLY IN BUSINESS IN EDMONTON.

BUY OR RENO?

BY JOHN HARDY

The well-worn stereotype that “a house is the biggest decision people ever make” may not be as true anymore. For many in the Edmonton region, with the spiked house prices, mortgage rate hikes and other real estate market factors, the contemporary biggest decision is to buy or stay put and renovate.

The Edmonton residential real estate market is strong. “Overall, we’ve seen year-over-year increases in total residential sales for the Greater Edmonton Area in 2022,” says Melanie Boles, the incoming chair of the REALTORS® Association of Edmonton (RAE). “Benchmark prices for the composite/all residential categories have increased nearly seven per cent, year over year, by late summer.

“The single-family and duplex/rowhouse markets have seen steady increases in year-over-year prices throughout 2022, and some levelling out month over month. The condo market has also seen some steady growth in 2022 benchmark prices but has also started to decline a bit in recent months. As far as listings are concerned, yearto-date numbers for total residential are sitting around 26,000, about 1,000 more than this time last year and a few thousand more than in 2020, 2019 and 2018.

EDMONTON’S REAL ESTATE MARKET IS NOTORIOUSLY STAT AND DETAIL DRIVEN BUT BOLES IS ENTHUSIASTIC THAT DESPITE THE MARKET SPEEDBUMPS, 2022 HAS BEEN A GOOD YEAR FOR VARIOUS EDMONTON AREAS.

“With another possible rate hike in store from the Bank of Canada, Edmonton buyers and sellers may need to be prepared to adjust to the evolving situation and changing interest rates. There are still a ton of opportunities for people to get into the housing market,” she notes with positivity.

Edmonton’s real estate market is notoriously stat and detail driven but Boles is enthusiastic that despite the market speedbumps, 2022 has been a good year for various Edmonton areas.

We’re growing with Alberta

DynaLIFE has delivered diagnostic medical testing in central and northern Alberta for over 60 years. Our 1,300 employees perform nearly 20 million lab tests annually for thousands of physicians and their patients. Many Albertans already depend on us for reliable and innovative services.

This December, we’re expanding across the province – providing community and non-urgent hospital lab services for even more communities.

We’re excited to grow with Alberta and contribute to a vibrant and healthy future.

wearedynalife.ca

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According to RAE stats, the most growth has happened in the North Central, Southwest, Southeast and Anthony Henday (ring road) areas of the city, including communities like Crystallina Nera, Griesbach, Oxford and Lago Lindo (North Central); and Windermere, Ambleside and Heritage Valley (Southwest and Anthony Henday).

“Although Alberta has always been long regarded as an affordable place to call home, with interest rates and inflation on the rise, housing affordability issues are becoming more prevalent,” Boles says. She notes the practical fact that it costs more for Edmontonians to borrow, and this may affect the ability to afford what potential homeowners originally desired.

It could also impact the types and prices of homes selling, as people may start to be priced out of the market, which isn’t necessarily something they would have been dealing with even a year ago.

“The unfortunate reality is that mortgage rates are not as affordable as they were this time last year or even six months ago,” she points out. “We know purchasing a home is a huge decision and a large financial obligation. So, for now, taking the time to find the right home and making the numbers work may be the key.”

For various reasons, particularly due to mortgage rates, affordability and inflation, there is an Edmonton (and national) trend of homeowners opting to stay put and focus on renovating their existing home.

Appraisers and real estate professionals agree that home reno projects, small and large scale, are beneficial in many ways. One of the most obvious benefits of renovating is increasing the home’s value. It’s been shown that adding space to a home will accentuate the look and value of the house and there are personalising touches and creature comforts in remodeling floors, bathrooms, kitchens or bedrooms.

In Edmonton, the past two-plus years of lockdowns and business disruptions were a big broadside for the reno sector. First it was the COVID commotion and then the reno industry was hit with supply chain issues and delays.

“It wasn’t easy but we managed,” says the enthusiastic James Belovich, owner of Edmonton’s Refine Renovations.

YEAR THE MOMENTUM HAS DEFINITELY PICKED UP AND IT SEEMS EVERYONE WHO WAS THINKING ABOUT DOING A RENO BEFORE IS NOW FINALLY DOING IT. FROM NEW KITCHENS, BATHROOMS AND RENOVATING BASEMENTS TO ALLOW FOR MORE SPACE, PEOPLE ARE WANTING TO MAKE THEIR EXISTING HOMES WORK, VERSUS MOVING,”

SAYS BELOVICH.

“We’ve been steady through the past two years, although profit margins were down. Edmonton was impacted by supply chain problems, specifically with plumbing, flooring and plywood. Quartz countertop material and tile coming from China were delayed from some of our suppliers, causing delays on some jobs. However, this year the momentum has definitely picked up and it seems everyone who was thinking about doing a reno before is now finally doing it. From new kitchens, bathrooms and renovating basements to allow for more space, people are wanting to make their existing homes work, versus moving.”

Belovich notes some reno trend specifics, “Vinyl plank is definitely a hot trend. We are installing more and more on the main floors of homes, in kitchens as well as

ABOVE: JAMES BELOVICH, OWNER OF EDMONTON’S REFINE RENOVATIONS.

“THIS

in basements. The quality of vinyl plank has improved considerably over the last few years and it definitely outperforms the old wood laminate plank of the past.”

Another popular new home and reno trend is technology features. “We have not experienced a lot of smart home renovations,” Belovich says, “though most people are doing wireless speakers as opposed to built-in wired sound systems. No one seems to be installing phone jacks anymore, likely because a lot of homeowners have opted out of conventional, land line phone service.”

Comparing Edmonton’s 2019 reno market to the rebounding 2022 reno market, there have certainly been changes. “With COVID came demand to create spaces that people loved at home,” says the personable Kerry Connelly at Glenora Lumber, the third-generation family business and a respected supplier of all things reno in Edmonton. “This includes things like a backyard oasis and an appreciation for the outdoors, home offices and of course, accommodating home learning, aging in place and generally creating multifunctional spaces that are uplifting and purposeful.”

She adds that today’s reno customer, maybe thanks to online browsing and homework, is much savvier than ever before. “They are more knowledgeable in their selections and often have information in the palm of their hands. Technology has granted access to ideas, trends and comparisons. As a result, the scope of products available has increased with options, such as green products because customers are environment conscious. In the reno business, differentiating ourselves from our competitors with expertise and striving to be service driven enables us to earn business not based solely on price.”

Connelly points out that today’s reno market reflects changes in trends. “Technology and smart home features are in demand and hardware finishes have shifted. Black and satin brass are increasingly popular. Also, door styles such as single panel, barn doors and shiplap are very ‘in.’”

Although the Edmonton reno market is rebounding, she acknowledges that COVID and supply chain issues took their toll. “Some projects were put on hold waiting for a correction in the market. Lumber was at record highs and we were on allocation for many materials. The crunch has subsided but we are not at pre-COVID pricing levels.”

CONNELLY POINTS OUT THAT TODAY’S RENO MARKET REFLECTS CHANGES IN TRENDS. “TECHNOLOGY AND SMART HOME FEATURES ARE IN DEMAND AND HARDWARE FINISHES HAVE SHIFTED. BLACK AND SATIN BRASS ARE INCREASINGLY POPULAR. ALSO, DOOR STYLES SUCH AS SINGLE PANEL, BARN DOORS AND SHIPLAP ARE VERY ‘IN.’”

In Edmonton, to buy or to reno is the question. Either way, Boles is positive and enthusiastic. “Year-over-year trends show that Edmonton has seen immense growth in the last two-and-a-half years and offers a high quality of life for less than many other Canadian areas.”

ABOVE: KERRY CONNELLY AND BROTHER JAMIE EMIN, CO-OWNERS OF EDMONTON’S GLENORA LUMBER.

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2022 Leaders Awards

CELEBRATING EDMONTON’S EXCEPTIONAL BUSINESS LEADERS

It was the late, beloved CEO and visionary Herb Kelleher that said of entrepreneurs, “You must be very patient, very persistent. The world isn’t going to shower gold coins on you just because you have a good idea. You’re going to have to work like crazy to bring that idea to the attention of people.” That is exactly the tenacity, drive and focus shown by this year’s Leaders. Each is a standout in their field and was selected as a Leader for their success in business, creating outstanding workplace cultures and giving back to the community while inspiring the next generation.

It takes a formidable resolve to launch, grow and run a business on any given day – it takes even more to do so in a post pandemic landscape. While the closures are over and the distancing is a thing of the past, the fallout remains.

According to the Canadian Federation of Independent Business (CFIB) 2022 Business Barometer ®, “There’s been a slight ease on small businesses but many challenges, including inflation and labour shortages, are still holding many firms back. Skilled labour and input shortages continue to limit business growth. Additionally, fuel and energy costs, wage costs and insurance costs were the top cost constraints for small businesses in September.”

Labour shortages, shipping delays, gaps in access to raw materials – these are all challenges every one of our Leaders has faced and overcome. Some relied on strong networks built over time. Some pivoted and created new strategies and solutions. Some offered new products and services to meet changing demands.

BY MELANIE DARBYSHIRE THE JUDGES

SUNDBY

All rose to the challenge with grace, leadership and that signature Edmonton entrepreneurial spirit.

Business in Edmonton magazine sponsors and highlights the Leaders event; however, the winners are selected by an independent panel that assesses each nominee across a broad spectrum of criteria. The judges returning for Leaders 2022 are: Dustin Sundby, MNP, managing partner – Edmonton region; Dennis Sheppard, NAIT, dean, JR Shaw School of Business; and Shawn Mevel, ATB Financial, director, sales, business and agriculture.

Each judge helped select among the nominees for Leaders that espouse the following qualities: a focus on their team and on the community, optimistic opportunity seekers that look forward instead of back, curious minds with a can-do attitude, those resilient and adaptive in the face of change and those that bring empathy and understanding to every interaction.

DENNIS SHEPPARD

A repeat judge for several years, Mevel has perfectly summed up what makes a Leader, “Edmonton is full of people with ideas and drive, but it is also a city of mentors. Successful people in Edmonton are willing to give their time and experience to others to give a hand up.”

Congratulations to this year’s Leaders and to all the nominees. Edmonton thrives thanks to their business leadership. As the world keeps turning and changing, it is those that take charge in the interest of their city, teams and communities that deserve to be thanked – and recognized.

Platinum Partner Gold Partners

Official Airline Partner

SHAWN MEVEL

DUSTIN

Dhruv Gupta and Hersh Gupta AKASH GROUP OF COMPANIES

Ahigh value on collaboration and uncomplication makes the Akash Group sought after by developers and homebuyers alike. The Guptas value the opportunity to work with clients that appreciate a humble and steadfast approach, a commitment to quality

“We are fortunate as a business that we get to see every day Canadians living the Canadian home ownership dream by moving into our new homes and communities throughout Alberta. Our greatest inspiration has been being able to work with other successful local entrepreneurs throughout every facet of our organization.”

Photo by Production World

Dennis Kellner, Brent Macklin and Darcy Amendt ARCTIC SPAS

The name Arctic Spa stands for decades of experience and leadership in the luxury hot tub and swim spa market. Arctic is pleased to have introduce several innovations, including the first spa with a fully supported, enclosed base. Kellner, Macklin and Amendt embrace leading by example.

“In 2019, winning and representing Alberta, Saskatchewan and Manitoba as one of five companies competing for Entrepreneur of the Year in all of Canada was one of our defining moments of success. As entrepreneurs, that particular recognition meant a great deal to all three of us.”

Photo by Production World

Sarah Baptiste ARRKANN TRAILER & RV

Representing the third generation of owners in the family business, Baptiste loves helping others connect with nature and restore balance by introducing them to the RV lifestyle. Her collaborative approach to leadership has empowered her team, which she

“Early on my mentor showed me that a person’s path to growth is going to have mistakes. Let’s give ourselves the freedom to miss the mark, go through as many versions as we need to get to the result we want and recognize progress as perfection.”

Photo by Production World

Cadillac Dealership Cadillac Dealership

Maureen Mackay ASPEN SERVICE DOGS INC

Clients depend on Aspen’s high quality service dogs as they help people with disabilities live life to their fullest potential. MacKay has always been an entrepreneur; co-launching Aspen Service Dogs allows her to live an active and driven life full of purpose.

“My greatest inspiration for launching Aspen Service Dogs were my two sisters who have disabilities. Being CEO of a business that helps empower people is my purpose. My defining moment in my jorney to success was meeting my business partner and head service dog trainer, Maria Illes, the service dog whisperer!”

Photo by Production World

Congratulations to this year’s Leaders Awards winners

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Darren Currie CALMONT GROUP

Focusing on a strong management team and a detailed and ongoing analysis of business operations has empowered Calmont Group to reinvent, grow and thrive. Currie demonstrates leadership by being hands-on in the business and holding himself to the same standards he desires from the team.

“In 2012 Calmont went through a 100 per cent change in ownership. I was the president and CEO and had a choice of managing the company through the change as an employee or becoming an owner. I chose ownership! We were faced with many challenges and being an owner with just two other partners, we were able to make the necessary changes to grow the company and create long-term sustainability. The greatest inspiration has been building a company from 90 employees in 2010 to 320 employees across Canada while listening and watching other great business leaders in Edmonton and learning from them.”

Photo by Production

Calmont Group

has been in business for 39 years, with head office in Edmonton and expanding across Canada. The legacy company Calmont Leasing and rentals provides truck and car lease and rentals for all makes and models. We have 5 locations in Alberta, and one in each of Saskatoon and Winnipeg. Calmont has grown to also be the Volvo heavy truck dealer for Alberta, with four locations and a Bobcat construction equipment dealer with 5 locations in Alberta. These high quality dealerships operate in several industries year round. Calmont is also the owner of Carter Car and Truck rentals with 7 locations in Southern Ontario and head office in Hamilton. A well diversified group of companies operating in several industries including Oil & Gas, Government contracts, landscaping, infrastructure, transportation and construction.

As a group our goal is to always provide a high level of Customer service, through quality and integrity. Our team wants to maintain a grass roots culture that we are available to assist with all of our customer’s needs on a daily basis. We pride ourselves on being a one stop shop to cover off all of our customers transportation and equipment needs.

14610 Yellowhead Trail, Edmonton, Alberta, T5L 3C5 | Office: 780-454-0491 | Toll Free: 1-800-363-7819

Visit Our Website at: www.calmont.ca

Charles Wong CAREPROS

The best-in-class objectives of combining people, processes, clinical research and models of care is why CarePros is one of the fastest growing companies of its kind in Canada. Wong’s high standard has empowered faster and better care in a strictly regulated industry.

“Our defining moment at CarePros was when we pivoted to provide child intervention services to high behaviors and high trauma children and youth. This has driven our team to provide traumainformed and culturally responsive care with the ultimate goals of family reunification and supporting the successful transition of complex youth into adulthood.”

Photo by Production

Did you know?

NAIT business grads received a 100% satisfaction rate from employers.

Statistic from the business class of 2020.

business.

A NAIT JR Shaw School of Business education goes beyond textbooks and the classroom. Through real-world projects, co-ops and experiential learning, our students graduate with the in-demand skills to make an impact in the business world.

Whether you have a project, idea or challenge you want to tackle, we will connect you with eager and bright students who are ready to apply their classroom knowledge. Through your partnership our grads will be equipped to lead change, grow community and challenge the norm. You have talent. We have opportunities.

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Amber Gunderson CHAMCLAD

BY CHAMELEON

Aproud recipient of a sustainability award by BASF Canada, ChamClad by Chameleon provides Alberta-made products, some of which were essential (social distance barriers) during the pandemic. Gunderson’s team appreciates being heard and having their opinions valued, along with the leadership by example.

“The greatest inspiration in my life has been my husband. He has always supported me in all my endeavours as a partner in business and in our family. It has given me the strength, freedom and courage to move forward in my career knowing that decisions I have made are always encouraged and supported. Together we have built two companies that are very different from each other with many challenges. One of the things he has always said to me that I believe is: ”it does not matter what you do, as long as what you do, you do it well.”

Photo by Production World

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Chad Davis COMPLETE SHIPPING SOLUTIONS INC

Davis believes that perfection is unattainable, but the pursuit of perfection creates excellence. He uses this key message to pursue Complete Shipping Solutions’ #1 core value – customer service. The enviable corporate culture is a result of strong

“When you take care of your people, they will in turn take care of your customers. Our relentless dedication to customer excellence began with the focus on our team and employee morale. Investing in their growth with care and respect has directly impacted their engagement in our company’s success. Modeling the way has become one of our key values, creating accountability to each other and our customers.”

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Vikram Dhaliwal and Neet Dhaliwal CRANSTON HOMES LTD

Aflawless approach to home building means coming to each sale with patience, empathy and expertise. Cranston Homes ensures every client feels like family as the team works to exceed expectations. The Dhaliwals have turned this startup into a multi-faceted corporation that includes custom home building, multifamily construction and rental properties.

“Our greatest joy comes from empowering our team. By helping them discover and develop their skills to reach their true potential. Celebrating small wins gives people the confidence to keep moving forward to achieve common goals. We are all capable of doing more and going higher than we believe we can.”

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Rob Jennings FKA

Adaptability, vision and initiating positive changes is how Jennings leads FKA to success. Striking out on his own and taking risks while working hard and being proactive are attributes he infuses into the brand. His ability to adapt means he does not just respond to change – he initiates it.

“We talk a lot about self-awareness and self-improvement at FKA. It’s a high performing team with high expectations of leadership – it challenges me to be a better leader and ultimately a better person.

At the same time we’ve built a culture of support and empathy. We don’t let each other down.”

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LIFTBOSS MATERIALS HANDLING LIFTBOSS MATERIALS HANDLING

The last few years have brought some curve balls to most Alberta businesses. For Liftboss Materials Handling, an Alberta born and raised material handling and JCB equipment dealer, it also brought a long overdue move from their original Edmonton location of 16 years into a completely renovated dealership in the heart of Edmonton’s northwest industrial area. Having outgrown the previous building and yard, they were looking for a space that would allow future growth. They were able to find a large five-acre yard with a building that will allow expansion, as well enough land to incorporate a full acre on-site “proving grounds”. This demo space will allow customers to operate a number of different machines as they would in the field, ensuring they end up with the correct unit for their application.

The owner group worked very closely with JCB corporate through the whole process and were

very proud to find shortly after moving in, that the facility was selected as a Canadian dealer standard for new JCB facilities, meaning that all new JCB dealerships built will be based on the concept of what Liftboss has helped create. As a result, a JCB Canadian Dealer advisory council meeting was held at the facility the last week of July, and the staff were proud to show off their new home to a number of other JCB dealers from across the country.

With that project complete and behind them, expansion of a third facility in Grande Prairie and a similar renovation of the existing Calgary facility are next on the list, both expected to be completed into 2023. If you are in need of new or used equipment, parts, rentals or service on all makes and models reach out to the Liftboss team and they will be happy to help you.

Garrett Vogelaar G.L.V. TRAVELLERS INC

Since 1988, this family business has evolved to excel in a variety of projects including commercial and residential renovation, being a primary contractor for a playground distributor and a general contractor for park construction. After taking control of the company in 2016, Vogelaar completely revamped the brand by implementing new technologies and business practices.

“Your greatest competition is yourself. Appreciate your failures and look forward to your future successes. The moment you’re comfortable, you’re not growing so sprint towards improvement, be humble, and encourage growth in others. Success is meant to be shared. There isn’t a defining moment for me. I perpetually strive to uphold my values in my personal life, work and through leadership. My journey is far from over. I don’t think I’ll ever feel successful as I’m not driven to succeed, I’m driven to enhance the people around me.”

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Dale Monaghan GOODWILL INDUSTRIES OF ALBERTA

Goodwill’s “journey of good” has made an incredible difference for thousands of Albertans. President and CEO since 2012, Monaghan is pleased to help change lives for the better while strengthening communities and families through the power of Goodwill’s work.

“Attaining perfection is impossible, though in pursuing perfection we catch excellence,” Vince Lombardi.

“This quote defines my leadership style, and the culture I seek to develop within organizations I have the privilege of leading. No one is perfect, though working hard to be excellent is within our reach.

I am grateful for having served (and developed) under quality leaders such as Chief Archie Waquan, Pat Vincent and Stan Fisher.”

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Douglas Kinsella

IMPULSE DOWNHOLE TOOLS LTD

After innovating a new vibrational drilling tool in 2015, Impulse went fully commercial by the end of 2016 and grew to hold more than 60 per cent of market share by 2019. Under Kinsella’s leadership, the company has been awarded more than 12 patents in Canada and the United States.

“During my first eight years in business, I migrated from a technical role to managing people as the COO. After the sale of the company, I needed to understand if I could lead a corporation. My defining moment was the number of past employees who joined my new business. From a young age I was always intrigued by business, but my dreams were around design and engineering. My first business partner was an inspiration in developing my business aptitude, employee interactions, and client support. While I have created my own twist over the years, not a week passes that I don’t reflect on his ideas.”

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Congratulations to Doug and all of the 2022 Leaders Awards Winners!

FOCUSED ON IMPROVING THE HORIZONTAL DRILLING PROCESS WITH LEADING EDGE TECHNOLOGY

Impulse Downhole Tools introduced remote activation vibration tools in 2016 launching a new era of drilling longer lateral sections. The addition of the Hex Motor in 2018 created a unique system of multiple vibration tools combined with a High Torque Motor achieving some of the longest horizontal wells in Canada.

Our three main areas of focus are:

Inhouse development of the Impulse fleet of tools. Continued tool evolution to keep pace with demands of ever lengthening lateral sections

Reducing well bore torque through strategic placement of multiple vibration tools. The option to remotely turn on vibration tools allows them to be nested in the drill string eliminating excess trips for placement.

Offering the Hex MotorTM specifically designed with driveline to utilizes todays highest torque rated power sections. The Hex Motor reduces driveline failures and increases ROP in difficult drilling applications.

www.impulsedownhole.com

Sam Pillar JOBBER

In addition to providing a modern, tech-forward solution for small business owners, Jobber prides itself on being an empowering place for employees. Pillar is proud of the many corporate culture and Best Places to Work awards that help define their brand.

“I’m really grateful to our first customer, Graham from a company called Painters Enterprise. He spent countless hours with us helping us understand what an entrepreneur like him goes through, and why it mattered that we were trying to help. That was truly formative and inspired Forrest and I as founders in the early days. Stories from people like Graham are what continue to inspire and motivate the entire company to this day.”

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EDMONTON IS ESTABLISHING ITSELF AS AN INCLUSIVE GLOBAL INNOVATION CAPITAL.

EDMONTON UNLIMITED IS DEDICATED TO EMPOWERING OUR CITY’S INNOVATORS, INCLUDING THE BUSINESS LEADERS FEATURED IN THIS VERY MAGAZINE. TOGETHER, WE CAN SOLVE THE WORLD’S BIGGEST CHALLENGES.

Congratulations to this year’s Leaders Awards winners.

Mickie Poon KARLEN GROUP

Poon encourages his team to grow, learn and better themselves personally and professionally, and he does so by leading by example. Obstacles are reframed as challenges, and solutions are always achieved through teamwork and collaboration. This is what has fueled Karlen’s growth and success for more than 50 years.

“My inspiration comes from personal relationships with who I consider Business Champions. Additionally, I’m surrounded by a team that is constantly pushing and growing beyond what they thought their limits were. They have been a constant reminder that in all facets of business and life, we can continue to grow and better ourselves.”

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Devin Formaniuk ONSITE BLAST

Formaniuk believes there is always a solution, and that nothing is impossible. This outlook, along with the company belief of “do what you do best and hire the right people for the positions they do best,” is the foundation for Onsite Blast’s

“I believe at the root of all success is perseverance. A man once said: Success is not final, failure is not fatal; it is the courage to continue that counts.”

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Todd Bish SOLUTIONS GROUP OF COMPANIES

(SGC)

Bish demonstrates leadership by showing drive, resilience and risk tolerance. He positioned the brand to be synonymous with high quality, excellence, innovation and performance. A clear vision and relentless drive inspire the team to remain

“There isn’t really one single defining moment in my career. It’s more about several moments that turns into a journey. At times things won’t go as expected but with a continuous improvement mindset we continue to turn hardships into learning experiences.”

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Jessica Culo SPECIALIZED RECRUITING GROUP AND EXPRESS EMPLOYMENT PROFESSIONALS

An entrepreneur since her early 20s, Culo’s foresight and willingness to seize opportunities, even in the face of adversity, has earned her respect among business peers. She has pivoted and grown the company as needed, adapting to conditions every step of the way to build the brand to the success it is today.

“I think we are all faced with opportunities and challenges every day. Handling these consistently and intentionally with a combination of logic, empathy, grit and boldness has helped me, and has turned some of the best times, as well as the hardest times, into a series of defining moments for me. In reference to a famous quote from Mr. Jobs... I love to then look back and connect all those dots and I will continue to do that.”

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Mike Schoenberger SUNCO COMMUNICATION & INSTALLATION LTD

For more than 20 years, Sunco has focused on providing quality and experience to clients. This foundation, along with the leadership of Schoenberger, has seen Sunco grow from a basement startup to a recent expansion into British Columbia.

“Since inception 22 years ago, Sunco has been focused on making business communication easier for our clients by providing VOIP/Internet/System integrations, managed services and now managed IT. I am extremely grateful and proud to lead a family-oriented company with a strong focus on our values, vision and culture.”

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Hubert Lau TRUSTBIX INC.

Lau’s core values are focused on collaborative economics that create measurable opportunities and win-win situations. Proven and commercialized technologies for Gate to Plate® solutions empowers TrustBIX to work with some of the largest food companies in Canada and around the world.

“Being an entrepreneur is not easy. When monthly payroll exceeded $30,000, I realized I was not only responsible for my family but also five other families’ livelihood. When my CFO stole money, I went from debt-free to near bankrupt overnight. Surviving then striving from these make entrepreneurship exciting and rewarding!”

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The Vandenbergs experience is like no other in the jewellery industry. Our store has to be seen to be believed. With perhaps the finest inventory of fine Gemstone and Diamond jewellery on display, to the state of the art factory behind floor to ceiling class. With our no commission no pressure approach and the fact that everyone at Vandenbergs is an expert in their field. Talk with any of our Gemologists, designers, CAD specialists and Goldsmiths about your creation.

We believe in our clients being part of the process.

Named one of Instore magazines coolest jewellery stores in north america for 2020.

Vandenbergs, making dreams reality for over 45 years, downtown, Manulife place #210, 10180 – 101 Street, Edmonton, Alberta Canada, T5J 3S4 Ph: 780 423-0890 /concierge@vandenbergsjewellers.com vandenbergsjewellers.com

EXPERTISE TO PROPEL YOU FORWARD.

Even the best are driven to be be er

Leadership is about staying ahead. It’s defined by the ability to anticipate and adapt to change — to improve, refine and keep moving forward, challenging your team, and business to be better everyday.

MNP proudly congratulates the Business in Edmonton 2022 Leaders. As an entrepreneurial firm built by entrepreneurs, we commend your achievements and commitment to community.

Sundby, Regional Managing Partner | 780.451.4406 | dustin.sundby@mnp.ca

Dustin

HELLO? IS IT ME YOU’RE LOOKING FOR?

BY NERISSA MCNAUGHTON

Alberta Chambers of Commerce’s summer 2022 survey paints a pained picture for local employers. Survey results indicate “the majority of Alberta businesses continue to experience staff shortages; four out of 10 employers anticipate their workforce needs will increase in the next six months and nearly 50 per cent say they are considering hiring outside of the province to meet labour shortage needs.” Yet, at the same time, a Statistics Canada labour force survey (April) points out that 32.9 per cent of Albertans in the survey are struggling through long-term unemployment – a rate far above the Canadian average of 20.9 per cent. Further, Statistics Canada’s August labour force survey reveals, “the unemployment rate rose to 5.4 per cent.”

We have employers desperate for labour and we have workers looking for employers – and yet there is a labour shortage. What’s going on?

Shannon Neighbour and Chantelle Svensen-Lewis, partners at Svensen Neighbour Recruiting, share their thoughts.

“With workers seeking more flexible work arrangements and having more control over their time, there has been a movement into entrepreneurship and others working in the gig

ABOVE: SHANNON NEIGHBOUR AND CHANTELLE SVENSEN-LEWIS, PARTNERS AT SVENSEN NEIGHBOUR RECRUITING.

Much has been said about the current labour shortage and the unemployment rate. Where is everyone?

“WITH WORKERS SEEKING MORE FLEXIBLE WORK ARRANGEMENTS AND HAVING MORE CONTROL OVER THEIR TIME, THERE HAS BEEN A MOVEMENT INTO ENTREPRENEURSHIP AND OTHERS WORKING IN THE GIG ECONOMY,” SAYS NEIGHBOUR.

economy,” says Neighbour. “Certain sectors are struggling more than others such as hospitality, travel and tourism. This is because at the beginning of COVID, these industries and workers were unable to work; therefore causing these workers to move into other industries. They have since not returned and likely will not return due to lower wages and lack of flexibility in the work arrangements.”

Svensen-Lewis adds, “Candidates are being much more selective with their roles. Over the past two-and-half-years, preferences have changed. Candidates are looking for roles that align with those preferences such as flexible work environments or the ability to work remotely.”

Both agree that in order to fill staffing roles, employers must become more flexible.

Neighbour says, “Employers need to start looking at other ways to recruit, not just posting an ad on the same job site they always use. It is important to use a variety of recruitment methods in your search – your website, posting on job search websites, referrals, recruiters, post-secondary institutes, associations and perhaps working with nonprofits that help assist those to get into the labour market (Gateway Association, AdaptAbilities, EmployAbilities, etc.).

That’s not all. Svensen-Lewis explains that employers need to actively engage their teams and potential hires to see how the workplace can best serve changing needs.

“Companies must talk to their staff and find out what is meaningful to them. Accommodating all employee requests isn’t always possible or reasonable, but employers must understand the motivation and needs of those who work for them – there is no need to guess! Just ask.”

Does that mean opening up to work from home (WFH) across the board?

“Not all organizations can accommodate WFH and not all jobs can be done from a virtual environment either, but it is worth looking into how it may be possible because it not only opens up the candidate pool locally, it may also give employers access to talent outside of the market where their business is located,” Svensen-Lewis shares. “There is a lot of technology that can assist with WFH as well as help with communication. Additionally, having WFH/hybrid policies

are important so all parties have a clear understanding of the expectations. Focus more on the job outcomes and less on sitting at a desk between traditional office hours. Consider flexible schedules. Again, focus on job outcomes – don’t focus on ‘office hours.’”

Employees need to be proactive as well. According to Neighbour, “Employees should understand what is important to them – salary, benefits, WFH/hybrid, advancement, etc. and seek organizations that are in alignment with these needs. If WFH is important to the candidate, they should understand if WFH is temporary or if a policy has been created to allow for long-term remote working.”

Both advise employees to be open to recruitment and when looking at the requirements in the job posting, apply even if all the skills are not a direct match. Employers will consider transferable skills and a willingness to train and learn.

Svensen Neighbour Recruiting is happy to help both employers and employees by matching workers with companies that share goals and values. For employers, the firm:

• Crafts comprehensive and inclusive job postings.

• Helps identify candidates with transferable skills and a willingness to train.

• Audits the recruitment and election process, and provide an evaluation for better strategies.

• Helps seek out passive candidates by leveraging a variety of sourcing techniques.

• Provides a candidate assessment tool that helps employers understand communication style, motivators and competencies so managers can be more effective in onboarding and performance management.

• Performs a skills audit to discover what might be missing from the current team.

“We offer several different services to help with as much or as little of the recruitment process that our clients require. We tailor our approach to ensure we are being responsive to each organization’s unique needs,” Neighbour concludes.

One major employer, and outstanding Alberta success story, demonstrates how their commitment to providing

an exceptional place to work has empowered the company and its many employees. That company is PCL who is, once again, celebrating awards from Canada’s Top 100 Employers and Alberta’s Top Employers.

“This nationally recognized award showcases to potential candidates around the world that PCL has a dynamic community of employee-owners who care as much about each other and giving back to our communities as we do about the projects themselves,” says Harmony Carter, vice president, people and culture. It proves that PCL is a leader in our industry and is committed to building people and growing careers. This recognition gives us an avenue to connect with candidates and proves that we have one of the best workplaces in Alberta and across Canada.”

Is PCL facing the same labour shortages as so many other employers in the region?

Carter admits, “With 116 years in operations and 1,000+ active projects across North America, we are in a position to offer a plethora of opportunities and experiences to anyone joining our PCL team. PCL’s reputation of iconic projects that can change the trajectory of communities puts us on potential candidates’ radar, but we are still suffering the growing pains of post pandemic demand for labour that far exceeds the supply across the construction industry.”

PCL is being proactive on this front. Carter explains, “We mitigate the skilled worker shortage by developing from within. Our internal training and programs help us to develop and retain our workforce. PCL partners with educational institutions for a collaborative approach to our student program where we have 500+ student placements companywide. We also partner with educational institutions by sponsoring scholarships and awards, which strengthen the skilled-labour pipeline in our communities. PCL also has a robust mobility program that allows our employees to gain experience on projects across North America and Australia.”

PCL has always had methodology in place to attract and retain top talent.

“PCL is a 100 per cent employee-owned company,” Carter says. “This ownership model allows employees to benefit directly from the success of the business and it motivates us to do our best work, drive our development, and create value

BEYOND THE STATUS QUO.”

for customers, partners and other stakeholders. This sets the tone for an innovative and collaborative culture. PCL goes above and beyond to support employee growth by offering education, exposure and experience that enhance skills, increase knowledge and improves overall career satisfaction.”

It’s a model that any company can benefit from when it comes to finding and keeping employees.

Carter concludes, “Culture is the heartbeat of your organization and inspires employees to achieve success and reach beyond the status quo. In times of change our purpose of build better futures, together guides our culture and supports our employees with flexibility and resources to manage their lives.”

In the disconnect between labour shortages and unemployment, the key is managing expectations and a paradigm shift on both sides. Employees want a new kind of workplace that provides more work/life balance, as the pandemic demonstrated that WFH and hybrid models are possible in some situations. However, employees are also responsible for identifying their own needs and values, then doing the work to find employers with similar goals and workplaces that are an ideal fit. With great places to work, like PCL, and help for employers and employees, with firms like Svensen Neighbour Recruiting, both sides can meet their goals.

ABOVE: HARMONY CARTER, VICE PRESIDENT, PEOPLE AND CULTURE, PCL.

CARTER CONCLUDES, “CULTURE IS THE HEARTBEAT OF YOUR ORGANIZATION AND INSPIRES EMPLOYEES TO ACHIEVE SUCCESS AND REACH

SUCCESSION PLANNING IS CRITICAL

FAILING TO PLAN IS PLANNING TO FAIL

BY JOHN HARDY

In Edmonton, and throughout Canada, there is a strange business contradiction. While a majority of business leaders agree about the importance of a succession plan, fewer than half actually have one and among those who do, only eight per cent have a detailed, formal succession plan in writing.

There are many reasons to back-burner a succession plan; mostly business related but also some simple flukes of human nature. Things like crisis management and putting out fires, day-to-day operations, strategizing for success and some good ole’ procrastination.

Stats and number-crunching underscore that succession planning is not only vital for a business’ success but are important aspects of Canada’s competitiveness and economic prosperity.

“Succession planning is absolutely critical, not just for corporations, but also for farms and small businesses,” says Nicole Osolinsky, partner, Tax, at KPMG in Edmonton.

“The key word in succession planning is PLAN. It requires intention. Failing to plan is planning to fail. Making no plan is still a decision. Without thoughtful intention around succession, there is a much greater chance of not being successful.

“But there are common reasons why some business owners procrastinate and hesitate. Some of the most significant reasons are a lack of capacity, as business owners are too busy working in the business to work on the business. Another is a lack of clarity on how to make progress and where to find the right support to help work through the succession process. There may also be some fear of the process since it’s such a crucial decision.”

She adds, “Business owners are fantastic operators and entrepreneurs, but that does not mean they automatically are comfortable with the skills required to work through a succession or leadership transition.”

While business leaders agree about the importance of eventually transitioning the business and a sound succession plan, only a minority are doing something about it. According to the Canadian Federation of Independent Business (CFIB), “The approaching retirement of the baby boomer generation means that the business landscape is poised for a dramatic shift. Some 72 per cent of business owners intend to exit their business within the next decade, with over $1.5 trillion worth of business assets to be transferred to a new generation of business owners.”

Recent KPMG polling shows that 37 per cent of 500 small and medium-sized business leaders plan to retire in the next five years. CFIB research also notes that 72 per cent of owners plan to exit their businesses within the next 10 years, transferring the businesses to a new generation of owners.

“Succession planning often falls to the bottom of a business owner’s to-do list,” Osolinsky points out. “While we all know the importance of having a plan in place, the details and execution cause many to procrastinate. The real cost of failing to plan is more than financial. There is usually a relationship cost driven by frustration among family members and generations and there is an energy cost as financial and relationship tension is stressful, versus an intentional and well-planned succession process, which can be energizing. And, there is the cost of employee anxiety. Employees can be caught in the middle of tension and left unsure who is in charge.”

Despite the consequences, many businesses still procrastinate about succession planning,” she says. “First, an

entrepreneur’s passion leads them to work in the business, not on the business. Planning does not make it to the top of the to-do list. Second, there is the intimidation about how to start and fear of opening up conflict or difficult conversations that they may not know how to navigate. That is where a professional can help – to facilitate the process and facilitate those important conversations.”

According to CFIB research findings, it’s undisputed. Whether business owners decide to exit or transfer ownership of their business, having a succession plan is critical for a smooth transition. CFIB notes, “Succession planning is the process by which a business owner chooses the best exit strategy for them to successfully transition into the next stage of their life. Succession plans can be informal or formal in nature. A formal succession plan sets out the process and schedule for a business owners’ exit. An informal plan is more ad-hoc.”

The business owner’s initial big decision, of course, is whether to sell the business to family, to employees or an outside buyer. CFIB stats show that more than 48 per cent of business owners plan to sell the business to buyer(s) unrelated to their family. About 25 per cent intend to sell the business to employees and 25 per cent plan to sell to family.

Legacy and other human nature/family reasons very much impact the succession planning and the transition of a business. Succession planning advisors resoundingly agree. Two of the most important considerations of a succession plan are preparing the business to prosper without the founder having to control things or even be in the office; and, family aspects of succession can get tricky.

Osolinsky cautions that the family needs to consider their definition of success and what that looks like. “Success could mean maintaining a business which supports their community with employment and their product or service, and providing career opportunities for their family members. The family may also see more opportunities for economic gain than liquidating and dividing up the proceeds. These can be some of the other reasons to retain the family business, beyond financial or legacy reasons,” she says. “Generally, family harmony is desired, but if it could disrupt family harmony, it should be a factor to consider. A transparent process of assessing the roles that require succession (like

the CEO, board chair, owner or other roles) and the skillsets of possible candidates can alleviate this. All the parties may not like the answer that comes from the process, but evidence of a process is often appreciated.”

CFIB stats and trends point out that seven in 10 business owners agree that the two-plus years of pandemic disruptions have changed their thinking about continuity, succession planning and how they plan to retire or exit their business. The CFIB survey documents the new, post-pandemic business reality that 42 per cent of business owners will retire later because of the COVID fallout and 57 per cent estimate that the value of their business has dropped. Many business owners are delaying their succession and retirement plans. A majority feel that the value of their business has gone down because of COVID broadsides.

However, various contemporary factors translate out to positivity about succession planning.

“Perhaps it’s a factor of age and demographics and also a ripple effect of COVID, since many took time to self-reflect,” Osolinsky adds. “A recent report by KPMG Enterprise and the STEP Project Global Consortium detailed the regenerative power of family businesses. It outlined that potential next-generation successors are currently being educated on how to take calculated and responsible risks in order to keep the founder’s entrepreneurial spirit alive. They are key elements to the success of family businesses.

“Many next-generation family members are voluntarily coming forward to be involved in the business – they have a strong desire to be connected with the business and to continue its legacy.”

Predictable Futures specializes in assisting private companies map their way through the challenges that come with transition. We provide a proven framework and process that covers off the issues of leadership, ownership, business and family that can come up along the way.

For over 35 years, we have been guiding business owners safely and successfully through transitions, preserving and enhancing the profitability of their companies while protecting their families and other stakeholders on the journey. It’s what we love to do.

Succession. Governance. Strategy.

Phone: 587-990-8898 www.predictablefutures.com

WHAT’S THE BENEFIT OF… BENEFITS?

BY NERISSA MCNAUGHTON

Workplace benefits make your company more attractive to employees, but those benefits come at a cost. Is the payoff worth it? Business in Edmonton magazine took a closer look and talked to two experts. Spoiler alert, the answer is a resounding yes. Offering benefits can be a gamechanger for your company and your team.

Dean Chapman, director, Frontline Benefits, explains, “I think the most universal impact is that benefits suddenly make your company more inclusive and accessible. Let’s say you’re hiring for a key position; you’re offering a competitive wage, have a great culture and flexible work hours, but that perfect candidate happens to have ADHD and their medication is nearly $3,000 per year. It becomes an issue if

the employee cannot afford to work for you. So, I feel that it’s important that companies don’t lose out on great candidates due to not having benefits in place.”

Frontline’s slogan is “setting the bar for benefits” and they achieve this by getting to know the company’s goals and the type of employees that thrive there before crafting a customized solution that takes into account seamless plan administration, liability reduction and protection for key persons. For Chapman and his team, all these steps are important to help the company reach its long-term goals.

“A well-structured and properly communicated benefit program is a demonstration of a company’s commitment to its staff. My experience is that when a company demonstrates

WORKPLACE BENEFITS HAVE LONG BEEN TOUTED AS NECESSARY FOR HIRING AND RETAINING A GOOD TEAM. TWO EXPERTS EXPLAIN WHY AND HOW TO AFFORD A CUSTOMIZED PLAN.

an investment in their team, their team wants to reciprocate. However, if you put a benefit plan in place but employees have difficulty making claims, getting service or the coverage limits are too low, it could have the opposite effect.”

Frontline also helps companies work with their benefit plans when proactive emergency response planning is necessary.

“When the first wave of lockdowns was announced in March of 2020, everyone felt an immediate panic,” says Chapman. “Our team felt it was prudent to be able to research and provide the benefits marketplace with resources to best navigate the uncertainty. We conducted webinars that were very well attended by not only our clients but the business community at large. These webinars covered topics such as how to continue benefits if massive layoffs were to occur; will you need to cancel your benefit plan; and what resources are available in the way of remote health care, counseling and relief so that your staff isn’t losing sleep. I was very proud of how our team responded during this time of uncertainty and it turned out we were able to maintain over 90 per cent of our existing accounts throughout the lockdowns.”

Even with help at hand to customize affordable benefit plans, many smaller companies still shy away, thinking this

“A WELL-STRUCTURED AND PROPERLY COMMUNICATED BENEFIT PROGRAM IS A DEMONSTRATION OF A COMPANY’S COMMITMENT TO ITS STAFF. MY EXPERIENCE IS THAT WHEN A COMPANY DEMONSTRATES AN INVESTMENT IN THEIR TEAM, THEIR TEAM WANTS TO RECIPROCATE. HOWEVER, IF YOU PUT A BENEFIT PLAN IN PLACE BUT EMPLOYEES HAVE DIFFICULTY MAKING CLAIMS, GETTING SERVICE OR THE COVERAGE LIMITS ARE TOO LOW, IT COULD HAVE THE OPPOSITE EFFECT,” SAYS CHAPMAN.

is an expense they simply cannot afford; but, as Chapman points out, there are options.

“The biggest misunderstanding is how a consumer’s or potential consumer’s rates will be calculated. If the marketplace understood how experience or pooled rates were calculated, they would feel much more empowered to make the best decision for their company. A well-structured and properly communicated benefit plan, in most cases, is more preferred and cost effective than a $1/hour pay raise. Keep in mind, however, that the most expensive plan is the one that doesn’t work. Determine what is important to you and don’t be swayed by price. I’ve seen far too many poorly structured plans be a real detriment to hiring efforts.”

Another firm that helps companies of all sizes afford benefit plans for employees is HFI Benefits Inc.

Phil D. Jones, president and employee benefits specialist, leads this company that specializes in benefit plan review and design, Admin Services Only (ASO), partial self-

ABOVE: DEAN CHAPMAN, DIRECTOR, FRONTLINE BENEFITS.

insurance claims funding through group insurers, Health Spending Accounts (HSA) and Wellness Spending Accounts (WSA), in addition to traditional options. HFI has a combined 70 years of group insurer and advisory experience to help businesses with as few as 10 employees and corporations up to 500 employees and more.

Jones notes, “If you’re looking to improve your benefit plan, and/or looking to reduce the cost of your current plan, we can help. We have helped our clients get control of the costs of their benefit plans, improve their offerings and save significant annual dollars, which can then be utilized to either improve the overall benefit plan offerings or put them elsewhere within the business. We have a sound technicallybased understanding of employee benefits stemming from years of experience and we know how to ensure your plan is progressive and affordable, year over year, to give you the best benefit plan for your money.”

One way HFI achieves this is to blend core insurance (traditional life, disability, health and dental, etc.) with a combined flex spending account (HSA and WSA), which many times includes ASO as part of the solution.

For example, by using HFI’s QubeFlex 2.0 flex spending account, which combines the HSA and WSA and is administered through a web-based app, employees can allocate flex credits towards the health benefits they want. This frees them up from things like not being able to get a massage, for example, because the company plan does not include that; or, gain the ability to allocate more credits towards medication or dental needs. Even better is the vast range of coverages available under an HSA or WSA – a range that goes outside of traditional health and dental benefit plans.

The HSA can cover healthcare, dental care, vision care and health plan premiums, etc. The WSA can be used for gym memberships, exercise equipment, domestic assistance such as house cleaning and snow removal, volunteerism benefits, registered educational and/or retirement savings plans or childcare, etc., as the employer has a lot more control of choice while still working within the liberal CRA parameters (for WSA spending accounts in particular).

The bottom line is this: benefits help companies of all sizes thrive. Happy employees that feel the company cares invest in their employers, and therefore drive productivity. Benefits are not static – they are not simply “choose plan A, B or C.” There are a variety of ways to structure plans to meet needs and to provide customize coverage that matters to your team. While some employees need robust dental to take care of their child’s braces, others may need help around the house due to mental or mobility concerns. Your plan can accommodate both. Benefits can be used for emergency planning too, by protecting interests in the death or disablement of key employees or by supporting your team through sudden upsets like a pandemic. Costs can be controlled by an ASO plan, employee buy-in and other options. The investment on all fronts provides a high ROI across every department.

No matter how you look at it, workplace benefit plans have plenty of benefits – for the owners, for the team, for their families. Healthy companies have healthy teams. Healthy teams are more productive at work, at home and in the community. The benefit of benefits is far reaching, so invest in your team today.

Want to learn more about these and other plans? Contact our interview subjects at www.frontlinebenefits.com and hfi-benefits.ca.

ABOVE: PHIL AND THE STAFF AT HFI BENEFITS.

2022 Board of Directors

Board Executive

Chair: Dennis R. Schmidt Principal, ALTURA Legal Advisory

Vice-Chair: Haydar Al Dahhan President and CEO, Design Works Engineering

Secretary-Treasurer: Jason Pincock CEO, DynaLIFE Medical Labs

Past Chair: Elan MacDonald Vice President (External Relations), University of Alberta

Jeffrey Sundquist

President & CEO, Edmonton Chamber and World Trade Centre Edmonton

Board Directors

Nicole Bird

Owner, Rsvp Design Inc.

Aziz Bootwala

Managing Principal, Edmonton, Vice President, Business Development, Kasian Architecture Interior Design and Planning Ltd.

Nathan Carter

Vice President, Projects and Construction, ATCO Energy Solutions

Jonathan Gallo

Managing Partner, Gallo LLP Chartered Professional Accountants

Sandy Jacobson

Vice President, Richardson Executive Search

Sam Kemble

Chief Operating Officer, Workforce Delivery Inc.

Annemarie Petrov

President and CEO, Francis Winspear Centre for Music

Amir Shami President and CEO, Rotaflow

Celia Wanderley

Chief Customer Officer and Head of AltaML Invent, AltaML

Edmonton Chamber Executive Cadence Bergman Director, Policy

Alexandra Hryciw Director, Strategy and External Affairs

Bobbi Elliott

Executive Director, Finance and Operations

Amin Samji Director, Member Services

Contact Edmonton Chamber of Commerce #600 World Trade Centre 9990 Jasper Ave, Edmonton, AB T5J 1P7 T: 780.426.4620 | F: 780.424.7946

edmontonchamber.com

Share your thoughts on business issues with the Edmonton Chamber at policy@edmontonchamber.com

Tis the season for planning holiday parties

2020 was a year of adapting to the constant changes, reinventing the wheel, and getting creative with solutions. Most businesses shifted into a remotework lifestyle and for over two years, hosted their meetings, events, and holiday parties over a Zoom call. While teleconferencing has proved useful, there is a special aspect to having everyone, physically, in the same room.

For many, the two-year response to COVID-19 has felt like an eternity, and people are now ready to return to a “normal life” again. Enforced distancing measures not only changed our work, family, and travel routines, but they have also changed how we interact with others. Bottom line, we are social beings and getting together is important. Though businesses in the Edmonton Region have mostly resumed back to normal, there is still a real need to rebuild social connectivity.

As we enter the first holiday season that is not enforcing social distancing measures, we are looking forward to being together again, only this time, for your corporate holiday events. Our highly regarded and dedicated events team, the same team behind our wildly popular event, Chamber Ball, is ready to bring your vision to life. From the planning phase to the tear-down after the event is done, our team will work with you to create an unforgettable experience for your entire team. You can trust our food and beverage team to deliver a festive culinary experience with a holiday menu, seasonally inspired cocktails and festive desserts provided by culinary members of the Chamber. If your event requires lighting, audio visual, décor, or music, the Chamber is proud to provide in-house AV with the option to partner with one of our members to provide the remaining services to ensure your event is exactly what you are looking for.

Situated in the heart of downtown Edmonton in the World Trade Centre on Jasper Avenue, we offer comfortable and convenient meeting rooms, conference space, event space, and medium-sized offices in a beautiful designated historical building. Located on the 6th floor of the WTCE (World Trade Centre Edmonton), we provide a friendly and professional atmosphere that will be sure to meet all your professional needs. The World Trade Centre of Edmonton is a part of a network of 320 locations across 92 Countries, that serves as an international eco-system of global connections.

No matter which type of corporate event you are leaning towards, it is good to remember that this is everyone’s busy season and venues, service providers and entertainment can get booked as far months in advance. So, the earlier you book, the better.

To book your holiday party today, contact booking@edmontonchamber.com today!

Jeffrey Sundquist, President & CEO

Book your event today!

The Conference Centre at the World Trade Centre can accommodate your events, big or small. We o er you one-of-a-kind support in event planning, catering, AV needs and others.

Quickfire Mortgage Solutions

Member Profile

What’s your story?

YEG is homebase. I was born and raised here, educated here, and launched my career here! After pursing my Bachelor of Arts in Political Science, I began working in the field specializing in running campaigns. I have always loved working in politics – and will always keep a foot in that world. I started when I was 16 and have been campaigning and consulting on and off for a decade, but at the end of the day I felt like there was something missing.

In 2016 I became licensed in residential and commercial real estate and began working with the number one Century 21 team in Canada. It was an amazing learning opportunity and gave me a firm foundation to advance as a REALTOR®. After one year of educating myself as much as possible, I left the team and launched Hamelin Realty under RE/MAX Elite. I was able to create a successful brand based on exceptional customer service and expert advice. Having focused my minor in Economics, I have always had a numbers driven brain and thus through my love of real estate became curious about mortgage brokering. Roughly around this time I was introduced to my now good friend and mentor, Stefan Cherwoniak.

Stefan showed me the behind the scenes of brokering and suddenly everything fell into

place for me. There was the networking, relationship building, client service, and literal real estate that I initially fell in love with working as a REALTOR® combined with the numbers, finance, and problem solving that made my brain tick. After a discussion, and quickly working towards my brokers license, I decided to transfer from real estate to mortgages and join forces with Stefan and the Quickfire Mortgage Solutions Team!

What do you enjoy most about being a member of the Edmonton Chamber of Commerce?

The ability to network and be even more involved in our community.

What is one thing people are surprised to learn about your business?

Rate is not the most important thing! Mortgages are complex and multifaceted, from term and payout penalty to prepayment and porting each factor could have a massive impact on your financial future. Making sure you fully understand your mortgage and that we have selected the right mortgage for you is the most important – this is why we say our job is to do, “99% education and 1% funding.”

Who is your ideal client?

We don’t have an ideal client, we truly are happy to and experienced aiding everyone. First time buyers, investors, multifam projects, new builds, those wanting to pull out equity (HELOC) for investment, debt repayment, renovations, etc. We are also licensed across Canada with the exception of Quebec.

Jeremy Hamelin, Mortgage Broker www.quickfiremortgages.com

Quickfire Mortgage Solutions Team

What has been your biggest challenge in business, and how did you overcome it?

I would have to say the mental transition from self-employed to business owner/entrepreneur. There is a true mental difference between them and consciously making the shift is not easy. The self-employed mindset is along the lines of “I don’t have to work this morning if I don’t want to,” and “I can just use the business account for this.” On the other hand, thinking as an entrepreneur and business owner sounds more like “I get to work towards growing my business today,” and “I’ll pay myself a little less this month to invest into the business.” At the end of the day, the entrepreneur mindset is one of gratitude and enduring hustle – I think these are two key ingredients in any successful business.

What is your favourite thing to do in Edmonton?

The FOOD! Edmonton has such an amazing and under-valued food scene. Truly in all

my travels I have to say Edmonton really does stand up. Our local restaurants, bars, and food trucks are to die for! Some of my personal favorites are Bodega, the Marc, Workshop Eatery, Nomiya, Julio’s, the list goes on and on!

If you could make one substantial improvement to Edmonton’s business environment, what would it be?

I would have there be more collaboration and opportunity for young entrepreneurs to pursue their passions more easily. The only way to ensure we have a vibrant tomorrow full of prospering businesses and a growing economy is to make sure we engage the youth today. With that though, the business leaders of today must be willing to put forth their time and effort through mentorship to best prepare the next generation. I consider myself extremely blessed to have found that mentor in Stefan Cherwonaik.

'Tis The Season

For planning holiday parties

The Conference Centre at the World Trade Centre can accommodate your events, big or small. We offer you one-of-a-kind support in event planning, catering, AV needs and more

DRIVEN BY A STRONG CUSTOMER FOCUS

By Nerissa McNaughton

In 1992, Peter Moolyk transformed an electrical contracting company into a general contracting company to meet the growing demands of its clients. The paradigm shift was the right move; Peter J’s General Contracting is now celebrating 30 years of meeting – exceeding – their customers’ needs. Today the company completes projects all over Western Canada, from Winnipeg to Kelowna.

Darin Brindle, owner and general manager, discusses the company’s history. “Peter J’s has been serving clients in the local area and across Western Canada since the early ‘90s. In 2013, with the intent of succession planning, I was brought on board as the first full-time employee outside of the original owners to take the company in a growth trajectory and to continue to serve the demands of our repeat clientele.”

In 2017 Brindle took the company into a new combined office and warehouse space to accommodate the brand’s growth in clients and talent. In October 2020, Moolyk officially retired.

Even with the change in ownership and rapid growth, the vision has never changed. Brindle explains, “Peter J’s General Contracting is a small family-owned business with a goal of assisting our clients and employees in opportunities of support, growth and learning. Much of our work is with repeat and referral-based clients, which I feel speaks to the care, attention and understanding of which we approach our projects.”

Those projects are varied, ranging from painting small interiors to managing 25,000 square foot interior buildouts. Peter J’s main scopes of work are

interior commercial construction and renovation, commercial modifications for property owners/ property managers and installations of retail fixtures and millwork directly or as a subtrade. Testimonials from Peter J’s clients show why the company enjoys its high level of success.

Brindle says, “Clients have told us they appreciate our cost value. We continue to work behind the scenes to ensure the projects are successful, high quality and the client’s needs are always top of mind. We are also known for

Peter J’s General Contracting Celebrates 30 years

Peter J’s General Contracting Celebrating 30 years

Darin Brindle

our integrity and transparency; we’re in it for the long haul, not a short-term win. Our approach is consistent, with respect and a customerfirst accountability and mindset. Clients further appreciate our reliability and responsiveness. We do what we say and when we say it, consistently. We always intend to understand the dynamics of our clients’ needs from their perspective. Client needs are varied; we know that quick actions are sometimes required.”

He continues, “We commit ourselves to a common goal of a successful project. The success of everyone involved from the client down to our

According to Brindle, “A highlight was a quick growth opportunity and project success with our first project build over the $1 million dollar mark. This happened in the summer of 2016 with the work we did completing Winners in the Edmonton Brewery District. I’m also very proud of our resilience and our ability to pivot during the last two years with the implications of the recent health pandemic on our industry. It’s been a ride

While “ensuring that we have a great employee base for our representation, quality of work and the people who interact every day on our site with clients,” can be a challenge in the current labour market, Brindle also notes, “the ability to foster a supportive, safe and comfortable environment so that people within our organization can achieve resilience and growth,” to be a consistent highlight, in addition to, “being able to connect with people at a much deeper level than transactional through business. Everything we do is about people and relationships, even though everything we work on is about construction materials, and buildings.”

The team at Peter J’s is very community minded and giving back is part of the corporate culture. Brindle says, “I love how the business community is working so cohesively together. Networking is now made up of more like-minded individuals offering collaboration and assistance regardless of if they are in a competing industry.”

He adds with a laugh, “In addition to the other ways Peter J’s gives back, we’ve been happy to construct and install the Crime Stoppers jail for their annual fundraisers at Southgate Centre. We are proud to assist in putting all those business leaders and local celebrities ‘behind bars,’ at least until they’ve paid their fundraising bail!”

Peter J’s General Contracting thanks their clients, vendors, team, founder and supporters for a great 30 years. They also thank TJX Canada, who helped open the doors to growth and opportunities for the brand. “Going forward, we intend to continue to reinforce the foundation of our company and the people within it, as we look to meet the growing needs of our clients and the new opportunities that allow us to tackle future challenges and further growth,” Brindle concludes.

Back

Front

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FAMILY BUSINESS FAMILY VALUES BIG GROWTH

ASK GLOBAL Corp. celebrates rapid growth and an expanding footprint

ASK GLOBAL Corp. is an Edmonton-based family owned and operated business providing complete distribution services of food and medical supplies. ASK does it all: picking, packing, storing and delivering products across Western Canada. In addition to hot shot delivery and delivery of produce, dairy, pharmaceuticals and fresh and frozen foods, ASK offers inventory management, warehouse storage and other solutions to a growing client base.

“My father started ASK GLOBAL in 2014,” says Dennis Krishna, Chief Operating Officer and business tycoon. “After working for a major linen company for 30 years, he was ready to branch out into entrepreneurship. He said, ‘I’m just going to start,’ and he did!”

ASK launched with the dream of one entrepreneur, one truck and the main services of distribution, logistics and warehousing. It didn’t take long for

By Nerissa McNaughton with photos by Rebecca Lippiatt

row (L to R:): Dhruvika Patel, Mazim Shaikh, Corallie Nelson, Paul Beaulieu, Ashilta Singh Krishna, Dennis Krishna, John Meyer, Pooja Sharma and Ronil Kumar.

row

to R): Ahaana Tashani Krishna, Shashi Devi, Arohi Thanvi Krishna and David Rakesh.

the brand to grow. Today, ASK is pleased to offer a wide variety of solutions with a fleet of 23 five-ton trucks, 17 trailers, 9 tractors and a team of 25.

“Our first warehouse was 3,500 square feet,” Krishna continues “Now we are at 16,500 square feet in Edmonton and 8,000 square feet in Calgary. During COVID we got even busier thanks to an increase in grocery store deliveries; and, since some businesses closed during the pandemic, we were able to pivot and use our resources to offer reaper services as well.”

Krishna is proud to report more than 1,000 per cent growth over the last year. He credits, in part, the customer service, which is a priority for the brand.

“Our service level is top notch. There are always delays and surprise issues in transportation, but our experience, solutions and communication are always there – and that is what the customer needs. That experience includes more than 45 years combined, just between me and my dad.”

He continues, “Until recently we didn’t advertise. ASK grew organically by word of mouth.”

It is precisely that growth that has ASK rising to an industry challenge: staffing.

Krishna admits, “We have growing pains due to growing so quickly. It can be hard to find team members and drivers. However, we continue to meet and overcome challenges while never losing sight of our family business’ culture or the family values we have instilled along the way.”

With warehouses in both Edmonton and Calgary, Krishna shares what he feels makes both cities special.

“Edmonton is a blue-collar city and I love the fact that Edmonton has that diversity and uniqueness with all the different cultures coming together as one. Edmonton has a lot of ethnicity and ethnic food groups. We deal with everything from south African foods to Philippines foods to East Indian, Chinese and more. It is so nice to see so many people want to bring their food culture from abroad to Edmonton and share it with others. Calgary has a lot of the same diversity and drive as Edmonton, but it is unique in that it is a major hub. A lot of goods go directly to Calgary and are disbursed from there.”

In both cities, ASK looks forward to continuing to grow a community presence by sponsoring minor sports teams and engaging with local charities.

Looking forward, “Krishna says, “ASK is headed to the global market in the near future. We recently opened a branch in Vancouver with plans to include a 3PL cross dock. We are transporting more pharmaceuticals and are moving into the pet food market. Once we are fully established in Vancouver, we plan to expand into the United States.”

On behalf of ASK, Krishna thanks the clients, especially those that have been with the company since day one. He further thanks the team, suppliers, vendors and supporters that facilitate ASK’s continued growth.

He concludes, “ASK GLOBAL will always be a family business with our family culture ingrained in all we do. Our level of customer service, our values and our ambition will take us though our short-term growth plan over the next five years, and then far into the future.” (780)

David

WOODS TRANSIT CENTRE

BUILDING CONNECTIONS

As Alberta’s Capital Region evolves, we’re here to support growth and development in healthcare, sporting facilities and how citizens move throughout the region. PCL supports our community by delivering an exceptional construction experience.

MILL

Edmonton, AB