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GOODLAWYER MOVES THE LEGAL PROFESSION FORWARD THROUGH INNOVATION “OUR JOURNEY IS ABOUT ESTABLISHING A NEW PARADIGM IN THE LEGAL INDUSTRY”

by Nerissa McNaughton

G

oodlawyer is a platform that offers businesses the ability to build a tailored fractional legal team. It provides flexible mandates for both operational and projectbased support, with transparent fees and top legal talent.

Goodlawyer began while co-founder and CEO, Brett Colvin, was working as a lawyer at a national firm. He couldn’t help but see the issues within the firm; businesses were often unhappy with the cost, service timelines and the formal nature of engaging with a large law firm. Simultaneously, he observed widespread dissatisfaction among his colleagues who were overworked and undervalued. It became clear that the future he envisioned – using his law degree for the greater good and assisting entrepreneurs with whom he closely identified – was incompatible with the realities of working at a traditional law firm.

To effect meaningful change, he would have to leave and build something better with like-minded individuals. This realization led to Goodlawyer in 2019. Colvin left his job and teamed up with co-founders, Parker Smith, Tom Alvarez and Grant Lahring.

“Goodlawyer is disrupting the corporate legal landscape monopolized by large firms with high costs, an intimidating nature and sluggishness to innovate,” says Colvin. “Our platform is reshaping how legal services are delivered to businesses, from fledgling startups to rapidly expanding enterprises. We seamlessly blend advancements in technology, particularly AI, into our platform, creating a more integrated and efficient environment for everyone. Unlike law firms or legal tech software companies, we control the entire clientlawyer workflow from start to finish. And by building a fresh and unique brand, Goodlawyer is able to secure the demand and supply of legal services, creating an environment that is better for everyone.”

Colvin believes that technology is at the core of Goodlawyer’s business model and strategic plan.

“The platform aims to revolutionize the legal industry by combining human expertise with technological innovation, similar to how Airbnb and Patreon transformed their respective industries. Goodlawyer’s approach is focused on empowering both businesses and lawyers, creating a fair, transparent and efficient model that supplants traditional firm structures. By leveraging technology, the platform has built a network of over 130 lawyers

to date, supported by an agile Goodlawyer team of 20 people, to create an environment that benefits everyone. Our journey is about establishing a new paradigm in the legal industry.”

As with every new, tech-forward idea, the challenge is in reshaping perceptions – especially in an industry as established and traditional as law. Goodlawyer is up for the challenge.

“As newcomers, we not only have to demonstrate the efficacy and value of our platform but also build enduring trust with our clients, lawyers and partners. This trust is essential given the sensitive nature of legal matters. Our mission is to seamlessly blend innovation with dependability, and every step we take is towards reinforcing the confidence our community has in us,” he says.

Goodlawyer’s persistence and adherence to its innovative model has more than paid off.

“Our vision is to empower businesses with a legal function tailored to their needs and enable lawyers to find renewed purpose and integration in today’s dynamic business environment,” Colvin explains. “It has been a privilege to help over 5,000 Canadian businesses by providing a fair and transparent alternative to the traditional law firm.”

“We regularly hear from founders that our growth, especially in a non-traditional startup market in Western Canada, has bolstered their self-belief and inspired them to embark on entrepreneurial ventures. Others tell us they relocated to Alberta because Goodlawyer changed their perception of our province! These stories are evidence that we are changing the narrative for the better and empowering entrepreneurs and talent who will further grow the local and national economy.”

Goodlawyer consistently champions the spirit of entrepreneurship, both locally and nationally. “Whether by demystifying legal processes for thousands of Canadian businesses or acting as a convenor and advocate for our communities, our goal has always been to uplift and unify,” says Colvin. “Our director of communications, Zak Biggs, just returned from Ottawa, where he was part of a delegation of Albertan businesses sharing perspectives with Prime Minister Trudeau and several federal ministers.”

The positive impact of Goodlawyer extends even to the non-profit community. In addition to supporting a variety of interests, Colvin was recently on the committee for the OWN. CANCER campaign, raising money for Calgary’s world-class cancer research and treatment facility.

Every new idea of this nature needs backing from an organizations that believe in its success. For Goodlawyer, that backing came from ATB. “Our relationship with ATB has been about so much more than banking,” Colvin points out. “ATB has been one of Goodlawyer’s most important partners, from being a major supporter of our Alberta @ Collision Yacht Party to ATB Capital Markets being one of our earliest Fractional General Counsel clients. And, of course, they have also been our trusted banking partner. That is how ATB supports us and I am sure they are helping thousands of other businesses in ways that extend far beyond banking.

Furthermore, we appreciate that ATB has Alberta roots and puts an unmatched emphasis on community.”

Although Goodlawyer has only been in operation since 2019, it has grown quickly and achieved high levels of success and recognition. Colvin considers its 2022 Calgary Chamber of Commerce Small Business of the Year win as a memorable highlight.

“The Calgary Chamber of Commerce has been enormously helpful to Goodlawyer beyond the aforementioned award,” he adds, “from supporting our community initiatives to connecting us with other businesses and even inviting me to sit on a panel with Mayor Gondek and Former Minister Schweitzer to discuss the role that businesses play in making our city a vibrant and prosperous place. They have opened ABOVE: TOM ALVAREZ, PARKER SMITH, BRETT COLVIN AND GRANT LAHRING.

doors, made valuable connections and expedited our growth.”

He’s proud of all that Goodlawyer has accomplished to date and looks forward to the future.

“Reaching break-even in 2023 was a monumental milestone, reflecting the traction we’ve gained and giving us greater control over our future. That said, we feel there is still a long way to go. We remain focused on finding new and better ways to delight our clients and empower our lawyers. We’re proud to be Albertan but we have global ambitions. We have the team to build a global, category-defining company. Expansion into the United States and beyond is planned for the coming years.”

He concludes, “Goodlawyer is more than just a legal services platform. We are a revolutionary force in the legal industry offering tailored, transparent and cost-effective legal services that empower both businesses and lawyers. Our multifaceted approach addresses the pain points of businesses and lawyers alike and positions us as a leader in the evolution of the legal industry. We are filling a market gap and can confidently say that our platform is helping remove the legal barriers to entrepreneurship.”

Learn more at goodlawyer.ca and on Facebook, Instagram, X and YouTube. Goodlawyer and Brett Colvin are also very active on LinkedIn.

ATB is pleased to present a 2023 profile series on the businesses and people who are facing challenges head-on to build a strong Alberta.

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Volume 11 | Number 11

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Improving Edmonton’s Recreation Opportunities

By Catherine Brownlee

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Leadership in Succession of Private Companies

By Gregg Becker

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Edmonton Chamber of Commerce Celebrating Edmonton’’s Exceptional Business Leaders

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CONTENTS COVER FEATURE

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2023 Leaders Awards Celebrating Edmonton’s Exceptional Business Leaders

By Nerissa McNaughton

ON OUR COVER: ABOVE: THE 2023 LEADERS AWARDS RECIPIENTS PHOTO SOURCE: PRODUCTION WORLD

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NOVEMBER 2023 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

Shaping the Future of Your Organization is a Team Effort

By Elan Macdonald

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CONTENTS

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COMPANY PROFILES

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FenceLine Rentals Ltd. Celebrates 25 Years

toreWest Group of S Companies

Celebrating Business Excellence

THIS MONTH’S FEATURES

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NOVEMBER 2023 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

Edmonton Housing Start Jitters Skilled labour is the lifeblood of construction

By John Hardy

When Business is Also Personal The owner’s identity is linked to their business

By John Hardy

Mental Illness in the Workplace It gets complicated

By John Hardy

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NOVEMBER 2023 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

IMPROVING EDMONTON’S RECREATION OPPORTUNITIES // CATHERINE BROWNLEE

Improving Edmonton’s Recreation Opportunities

BY CATHERINE BROWNLEE, PRESIDENT OF ALBERTA ENTERPRISE GROUP (AEG), CALGARY AND EDMONTON CHAPTERS

S

ummer has passed, the leaves have changed and winter is just around the corner. Canadians always greet this news with trepidation, and understandably so.

Acceptance, however, follows the initial shock to the system and requisite acclimatization and we marvel at the season’s unique beauty and partake in its many recreational activities.

To transform the project from a vision on blueprints to a bricks-and-mortar reality, however, the club needs partners to step forward and support its vision for a new community hub.

The municipal government has committed $4.8 million, while Ottawa has promised to kick in another $6.7 million. The final piece of the funding puzzle is the province.

Edmontonians have long relied on fresh air and exercise to chase away the seasonal blues during our long, cold, dark winters. Nestled in the heart of the city lies one of the city’s oldest and most popular recreation destinations. For the past 112 years, the Edmonton Ski Club (ESC) has served as a hub for community and outdoor recreation (skiing in the winter and, in recent years, mountain biking in the summer).

In addition to its undeniable health and economic benefits in the immediate term, the Centre will enhance Edmonton’s competitiveness in the long-term. There is a mounting body of research demonstrating how quality-of-life amenities help attract young professionals, skilled workers, and families.

What’s more, the Edmonton Ski Club is a valued partner to several local community organizations that support the vibrancy and social fabric of our city. From the Edmonton Folk Music Festival held annually on ESC’s grounds to the free after-school programming offered in partnership with Free Play for Kids to the subsidized family ski days with the Indigenous Sport Council of Alberta, ESC is genuinely an amenity for all.

Founded in an entrepreneurial spirit and sustained all these years by dedicated volunteers, the organization has managed to deliver a lot with very modest facilities. But in hopes of generating even more opportunities for people to enhance their wellness and pursue their love of athletics and new adventures, ESC’s board and volunteers set their sights on the future. ESC has new plans for a state-of-the-art, sustainably designed outdoor activity centre that will allow it to better serve the community for decades to come.

The benefits of this shovel-read project will be myriad. During construction, the River Valley Outdoor Activity Centre will employ 30 to 35 skilled tradespeople. Once up and running, it will employ over 110 young workers, primarily between the ages of 16 and 30. It will also allow for the delivery of more than 2,000 recreation and instructional opportunities free of charge to vulnerable populations year-round while generating opportunities for Edmonton small businesses through purchasing local goods and services, supporting local art and music and hosting world-class events.

By bolstering the infrastructure of ESC, we directly benefit the essential community-building organizations that gather on the hill 365 days a year.

Providing Albertans with opportunities to improve their mental and physical wellness while creating healthy and lively communities is always a winning proposition. With winter’s frigid embrace, it’s comforting to know we can rely on the Edmonton Ski Club and the city’s other recreation facilities to support us in the coming months.

ALBERTA ENTERPRISE GROUP (AEG) PUTS ALBERTA BUSINESSES FIRST BY SHARING INFORMATION, ADVOCACY AND BUILDING BRIDGES TO NEW MARKETS. AEG MEMBERS ARE BUSINESS OWNERS, SENIOR EXECUTIVES, INVESTORS AND ENTREPRENEURS REPRESENTING FIRMS IN EVERY MAJOR ALBERTA INDUSTRY. AEG MEMBERS EMPLOY OVER 100,000 ALBERTANS AND GENERATE BILLIONS IN ECONOMIC ACTIVITY EACH YEAR.

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CREATING SPACES. TRANSFORMING LIVES. C E L E B R AT I N G WA R M , DY N A M I C A N D V I B R A N T S PAC E S

S

uccess often depends on our surroundings. Creating a welcoming, warm, dynamic and vibrant space is key to helping us thrive, whether it’s an office, healthcare or educational space. Our surroundings shape and reflect important parts of ourselves, impacting our performance and well-being.

comes from its people-first approach. Managing projects from start to finish, CDI’s team of experts brings decades of experience and knowledge of which designs, products and installation techniques work best in a space and the people utilizing it.

The team at CDI Spaces knows that firsthand, this year celebrating its 40th anniversary of helping its customers create tailor-fit furniture solutions for all their needs. Over the years CDI has come to understand that our surroundings are crucial and, when thoughtfully designed, can transform lives.

TRANSFORMING LIVES

CDI Spaces began as a small cabinet-making business. Its founder, Kelvin Devenish, had been laid off during the collapse of oil prices in the early 1980s and, with the entrepreneurial spirit many Albertans possess, decided to go out on his own. Starting the company from a single-car garage, the business grew from building kitchens for friends and families to primarily focusing on furniture sales and distribution.

Eventually, in 1989, the company secured exclusive rights to sell and distribute Virco school furnishings in northern Alberta.

“It was a transformative moment for our company that allowed us to scale. It required me to adopt a completely different mindset. Starting as a tradesman, I quickly learned the business the hard way, and in doing so we were able to bring many more benefits to the market we serve,” says Devenish.

This model helped CDI scale and transform, and the business has since evolved to help its customers custom design and furnish their interior spaces, not just in the educational sector, but government, healthcare and the private sector. Whether updating existing furnishings, achieving a new look and feel for an office, or completely redesigning a space from the ground up, CDI Spaces helps its clients create efficient, stylish workplaces that inspire employees, spur innovation and impress visitors. The company’s biggest strength

“Along the way, we’ve learned that our surroundings matter. Each time we helped a client successfully design their interior space, we saw the difference it made,” says Devenish. “We came to realize that through our work, we were transforming people’s lives.” In the past decade, companies and organizations have placed a greater emphasis on finding and building a great purpose for being in business, and for good reason: it promotes teamwork, productivity and overall success.

CDI helps its clients understand that a beautiful space is key to fostering and maintaining an excellent culture. One of the things a company needs to do well is to help people be excited to come to work – to be able to thrive in and enjoy a space. “We’ve been privileged to not only help companies understand that but to bring it to life in a way that makes sense for their unique needs,” Devenish adds.

The way we work and learn is constantly evolving, he notes. Over the past 40 years, office spaces and classrooms have undergone significant transformations. The rise of open-concept layouts has gained popularity offering flexible and interactive environments that foster collaboration and productivity. As companies urge employees to return to the office by providing new and innovative environments, educational institutions aim to provide students with conducive spaces for effective learning and interaction.

Every business is different, and one of CDI’s strengths is taking the time to understand those differences, and how to build a space that will serve an organi-

zation’s goals successfully, whether that’s fostering learning, team collaboration or inspiring creativity.

“We pride ourselves on a customer-centric approach that digs into who our clients are, uncovers their needs and helps them design a space that will work for them – all while maintaining project timelines and budgets,” says Devenish.

ment. Over the years we’ve been fortunate enough to support school groups and local charities and community organizations,” says Devenish. “It’s just another way we can help transform lives through our work.”

BUILDING STRONG TEAMS AND COMMUNITIES

Being in business for 40 years requires a company to be flexible, responsive and in tune with industry trends. For Devenish that means fostering a leadership culture that is open, vulnerable and listens to new ideas, out-of-the-box thinking, and the latest innovations and business approaches – even if that means taking a few risks along the way.

CDI’s commitment to helping transform lives isn’t just limited to the support and guidance it brings to its clients. For Devenish, it has always been important to ensure that the CDI family feels supported and empowered. “It starts right here at home, with our own CDI staff. It is incredibly rewarding to watch our team grow, to cultivate and nurture their potential, and help them earn a great living that can support a family and transform their personal lives. It’s important as we build our company that we are also building up our team,” he says. “Just as a chair is only as strong and sturdy as each of its four legs, our team is only as strong as each individual member.”

Beyond that, Devenish says the company has been privileged to grow and thrive as a company over the past four decades because of the support and strength of its community and is committed to returning that support. One of the core values at CDI is to continuously give back and ensure as a company it is contributing to the strength and health of the community it calls home. CDI is proud to partner with Variety Alberta to support their work empowering children to learn and grow in a supportive environ-

STAYING RELEVANT IN A CHANGING INDUSTRY

Devenish attributes part of the company’s success to its willingness to stay open-minded. That has translated into becoming thought leaders within the space. CDI Spaces has a strong understanding of how education trends and learning have evolved over the years. From student-centred classroom designs that accommodate diverse learning styles to flexible learning commons that modernize traditional libraries, CDI knows how to create spaces that support student success. “It’s so much more than chairs and desks and blackboards – it’s a commitment to creating intuitive spaces, and helping our clients understand what they need to best support a healthy and thriving learning environment,” Devenish notes. Achieving that means transforming the lives of students and educators, and creating an environment where everyone is happy to exist and interact.

“A well-designed space, fitted with the right furnishings, is powerful,” says Devenish, noting it can help limit disruptions, improve student performance, and support physical and mental health.

Maintaining a strong commitment to customer-centric service, going the extra mile and always persevering has been key to ensuring CDI Spaces remains an industry leader helping companies design beautiful, practical and welcoming spaces. “Our success stems from valuing our customers above all. We’re dedicated to exceeding their expectations and consistently creating high-performance spaces that transform how people work and learn,” Devenish says. That approach, in turn, has brought longevity to CDI Spaces.

“We have had ups and downs along the way, but we’ve managed to persevere through the peaks and valleys,” says Devenish. “It’s been an incredible 40 years and we hope to continue to thrive, and help our clients thrive, for 40 more.”

CDISPACES.CA

LEADERSHIP IN SUCCESSION OF PRIVATE COMPANIES // GREGG BECKER

Leadership in Succession of Private Companies

BY GREGG BECKER, PRESIDENT, PREDICTABLE FUTURES INC

S

enior leadership and ownership successions are two of the toughest challenges that business leaders need to prepare for in advance. These leaders have generally spent years working in the business and are comfortable leading change inside the business – but preparation for transitioning to the next top leader (or new ownership) often brings new challenges unlike those they have faced before. Naturally, these challenges come up while the usual operational headwinds are still blowing, making it hard to devote the time and energy that transitions of this magnitude require. Given the lack of time and unfamiliarity with the issues, is it any wonder leaders procrastinate on preparing for transitions of these types?

It can also be a lonely time for leaders. In the case of familybased businesses, their families are enmeshed in the challenge.

Talking about it with internal teams can be fraught with difficulty, as the changes often affect the staff directly. Even raising the topic brings some risk. External advisors, such as lawyers and accountants – while excellent sources of technical advice in their respective areas – usually do not have deep operational or transition experience themselves. So, what are some key steps in the process of how to transition well and how can business leaders get started?

Strategy first. Deciding how to proceed with succession should be based on the goals for the transition. Like deciding to drive to Calgary, both the destination and goals for the trip need to be clear before choosing the road. Selling a company seems straightforward but much depends on the intent of the sale. Is it an internal sale or external? Should the business stay in the family and is that feasible? Is the payment from the sale expected over time, or is a compressed payout important?

Building a strategy first allows the execution plan to be more

efficient and increases the likelihood that the main goals will be achieved. Use a good planning framework to design a vision for the transition and then set out the key strategies to achieve that vision.

Start early. Leadership and ownership transitions take time. Crashing them through often has predictable results in underperforming new leadership, sub-optimal value achieved in a sale (or no sale) as well as conflict with the team and other owners. Allowing time to work through the process well and engaging the right people at the right time are key ingredients in successful transition.

Follow an established process. Figuring it out it for yourself is great for something you can find on YouTube.

Transitioning leadership or ownership is a lot more involved and not the core skill set of most business leaders. “You don’t know what you don’t know” is a reality that too many business owners encounter through the process.

Using a process that is tested and proven to get results is critical. Understanding in advance where the “icebergs” lie in charting the course forward reduces risk and increases the likelihood of maximizing value, as well as smooth transitioning of leadership and ownership. So, find a wellestablished process with a good track record to follow in designing the tactical steps of the transition.

Businesses can successfully change leadership and can be transitioned to new ownership. Doing it right is not an impossible task. While the challenges are real, tackling them is immensely rewarding for leaders when they move the company forward, positioning it for the next leg of the journey.

PREDICTABLE FUTURES INC. IS A TRUSTED ADVISORY FIRM ASSISTING OWNERS, FAMILIES, PRIVATELY HELD PARTNERSHIPS AND LEADERS OF PRIVATELY-OWNED BUSINESSES AS THEY PLAN THE TRANSITION TO HAND OVER TO THE NEXT GENERATION OR EXIT ALTOGETHER. WE TACKLE THE MOST SENSITIVE AND CHALLENGING ISSUES, HITTING THE SWEET-SPOT BETWEEN LEADING THE BUSINESS, TRANSITIONING OWNERSHIP AND WORKING THROUGH THE RELATIONAL DYNAMICS TO BUILD A SECURE FUTURE AND MAINTAIN HARMONIOUS RELATIONSHIPS.

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NOVEMBER 2023 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

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EDMONTON HOUSING START JITTERS // CONSTRUCTION

EDMONTON HOUSING START JITTERS SKILLED LABOUR IS THE LIFEBLOOD OF CONSTRUCTION

BY JOHN HARDY

A

ll things considered, Edmonton has a positive housing market but, in some ways, it is also a quirky and conflicted housing market.

Unlike other major markets like Vancouver, Toronto and parts of Calgary, Edmonton has a solid, steady and affordable housing market. Benchmark house prices have increased only 19 per cent over the past 15 years, while Edmonton’s official inflation numbers for the same period were about 38 per cent.

The late summer Edmonton housing market stats showed that: • The average price of a home in the Edmonton area was $397,811; a 7.1 per cent year/year increase.

• Detached home average prices increased 5.4 per cent, year/year.

• Townhouse average prices increased 3.6 per cent, year/year.

• Condo apartment average prices increased half a per cent, year/year to $192,815.

Not only in Alberta, but throughout Canada, realtors, analysts and economists warn about a housing crunch while most areas are acknowledging the urgent need for new build growth.

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NOVEMBER 2023 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

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EDMONTON HOUSING START JITTERS // CONSTRUCTION

“EDMONTON’S CONSTRUCTION SECTOR IS WORKING DILIGENTLY TO KEEP UP WITH THE DEMAND FOR HOUSING BUT HAS BEEN HAVING TROUBLE FINDING SKILLED WORKERS,” SAYS BRUNO.

The Canada Mortgage and Housing Corporation (CMHC) forecasts a need for 3.5 million more homes by 2030 than the country is currently on track to build and points out that the actual number of new builds has been in decline, from just over 271,000 in 2021 to 260,000 in 2022.

In May of this year, the annual pace of national housing starts dropped 23 per cent month over month, leading CMHC to predict that just fewer than 220,000 new homes will be built by the end of the year. While CMHC blames the sluggishness on various factors such as the economy, mortgage rates and consumer confidence, it is also beating the drums about labour shortages hindering construction and housing starts.

The bottom line is, Edmonton developers and homebuilders are sounding the alarm. The Edmonton housing market’s quirky dilemma is that, despite steady demand for new builds and lots of available work, there are simply – and urgently – not enough workers!

It is not only an Edmonton situation, but a Canada-wide problem. The residential construction industry is short tens of thousands of workers. With Canada already millions of homes behind what is needed to reach housing affordability in this decade, experts warn that a coming tsunami of retirements could make the problem even worse.

A recent CIBC report pointed out that the job vacancy rate in construction is at a record high with around 80,000 vacancies.

“Edmonton’s construction sector is working diligently to keep up with the demand for housing but has been having

trouble finding skilled workers,” says a concerned Laura Bruno, chief executive officer of Canadian Homebuilders’ Association-Edmonton (CHBA-ER). “The provincial job vacancy rate of 6.5 per cent, or 12,295 openings, reflects this and we are experiencing much of this in Edmonton.

“There are several factors contributing to Edmonton’s labour shortages; mainly retirement and limited replacement.

During the pandemic, the residential construction industry saw unprecedented market demand and the demand exacerbated the existing skilled labour shortages in our region, making it very difficult to build a home. The Edmonton skilled trade shortage has been a trend for many years in the making and the pandemic made it worse.”

She specifies a shortage of nearly every skilled trade in the residential construction sector, from drywallers, carpenters and roofers to plumbing and HVAC. According to Edmonton homebuilder stats, experienced and qualified framers are particularly difficult to find.

Edmonton’s new homebuilders echo the concerns of most Alberta developers and national trends. Canada’s construction industry, in general, is confronting a construction labour crunch, caused by a looming wave of retirements that will see roughly 20 per cent of construction workers retire within the next 10 years or so.

As skilled trade workers ready for retirement, builders and developers worry about filling the gap. A recent BuildForce Canada report acknowledged that construction labour shortages vary from province to province and often make for regional differences.

Some even suggest that the construction labour crunch is

ABOVE: LAURA BRUNO, CHIEF EXECUTIVE OFFICER OF CHBA – ER (CANADIAN HOMEBUILDERS ASSOCIATION - EDMONTON).

18

NOVEMBER 2023 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

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Workforce

Development Program

More Than Job Skills are a lot of different reasons why someone might be having A Different Way to There trouble finding a job, but employment agencies typically don’t try understand why some people experience barriers in employHelp People Find toment.

Even fewer work to mitigate and overcome those barriers.

Their Frontline & This is what makes Bissell Workforce Development different when frontline and entry-level positions. It’s about so much more Entry-Level Work filling than the skills to get the job done – Workforce Development looks at the whole person and shows them how to lean on their strengths so they can contribute to something bigger.

The program itself comes at no cost to participants, and Bissell Centre subsidizes placements with employer partners with funding from the Government of Alberta. It consists of three parts: in-class, work placement with bi-weekly check-ins, and finally long-term and meaningful employment. Program participants are individuals highly motivated to find permanent work where they can make an impact.

The Benefits of a Partnership with Workforce Development “The process was very easy,” says Corey Wong, Site Supervisor with Emcee Construction. “It was great that candidates had already taken courses related to the work. It was straight to work because they already understood the safe work practices.

They took to the construction environment very quickly.”

“The wage-subsidy helped us help someone who just needed an opportunity to shine,” says Dakota Ward, Vice-President, and Partner at LD Filtration.

In addition to the subsidy to employers, program participants continue to receive wraparound services to help ensure each day they go to work, they can put forward their best selves. For employer partners, ensuring their new team members have a support network in place means their skills in the workplace can flourish.

with Lux Architectural Products.

“It’s perplexing that there’s a labour shortage while capable people only require a second chance at work.”

“There can be a negative connotation hiring folks who are re-entering the workforce, which is problematic itself,” adds Ward. “This program linked us with a great individual “This program has been a hid- who has shown great interest in den gem that we have shared further career advancement.” with business contacts,” says Myles Richter, General Manager

Motivated Individuals Ready to Make an Impact With frontline and entry-level positions difficult to fill, employers need to be more creative when it comes to where they’re sourcing new talent.

Giving people re-entering the workforce their opportunity to excel not only benefits the individual and the business but can have a ripple effect on an entire community.

“We can hire capable, reliable people with real life experience and work ethic,” continues Richter. “The program provides training courses relevant to their work, such as CPR/First Aid certification and forklift training at no charge. We can hire quality people who are willing and ready to work, and who deserve a second chance in the workforce.”

“The program continues to be a resource for our business and, most importantly, is the right thing to do.”

The bevy of talent ready to be recruited from Workforce Development is unmatched. With new skills ready at hand and additional supports in place, new talent from Workforce Development is ready to make an impact on your business – and your community.

Myles Richter GENERAL MANAGER AT LUX ARCHITECTURAL PRODUCTS

“Because we are a smaller construction company, we have few opportunities for hiring,” says Wong. “To be able to give that opportunity to someone who has in past struggled to find work, is very gratifying.”

EDMONTON HOUSING START JITTERS // CONSTRUCTION

“THERE ARE MANY REASONS, INCLUDING THE PRACTICAL REALITY THAT INCREASED ACTIVITY IN THE INDUSTRIAL AND COMMERCIAL MARKETS ARE DRAWING TRADESPEOPLE AWAY FROM THE RESIDENTIAL SECTOR,” SAYS PARKER.

a bit of an east vs. west dilemma, with prairie populations like Alberta skewing younger than Ontario, and being more advantageous – but in no way a cinch – for recruiting construction labour.

“At the moment, the Alberta housing construction labour supply is tight,” says Terry Parker, executive director of the Building Trades of Alberta (BTA), an organization who coordinates and promotes the interests of 18 Alberta local trade unions whose 60,000 members work in the residential, commercial, industrial construction, maintenance and fabrication industries.

“There are many reasons, including the practical reality that increased activity in the industrial and commercial markets are drawing tradespeople away from the residential sector. In Edmonton, as well as Calgary, more and more contractors are utilizing foreign workers for many of their projects. Changing and improving this situation will require a combined effort of contractors, various levels of government and unions working to attract more individuals towards careers in the skilled trades,” he notes. “Our industry must focus on both recruiting and retaining youth and under-represented groups into the trades.”

Bruno agrees about what it will take to ease the Edmonton construction labour crunch. She suggests, at least for the immediate future, Edmonton may have to “build smarter” and change things up a bit.

“Many new projects are shifting from single-family to multifamily housing, improving the number of houses per unit of labour, by using labour more efficiently. This will reduce the

demand for labour and help with the current labour shortage.

In the long-term, recruitment efforts for trade schools, expanding enrollment and encouraging more qualified and educated tradespeople to move to Edmonton can alleviate the pressures we are facing. There are also many scholarships available to help drive recruitment and enrollment, such as the BILD Alberta Scholarships for Construction Careers and the Edmonton Region Homebuilders Charity.”

Many construction experts and builders agree that, while it may seem vague and superficial, a blue collar vs. white collar/gig economy job perception and image change about construction trades is also long overdue.

Parker emphasizes the importance of being proactive.

“We are confident that 2024 will bring increased activity in all sectors of the construction market. If handled correctly, we will have a new generation of tradespeople entering the industry.

But it is important to show both tradespeople and the general public that a trade is not just a job, but a career. We hope to see a parity of esteem that exists in many European countries.”

In Edmonton, as in most major Canadian housing markets, skilled labour is the lifeblood of construction and the future of Edmonton housing starts.

“We are excited to celebrate 70 years as an association next year,” Bruno adds. “The City of Edmonton Zoning Bylaw Renewal moved to Public Hearing last month and we are eagerly waiting to see how this will impact our industry.

“With our population increasing, affordable, high-quality housing will continue to be in demand. We could see interest rates decline, driving a solid year for the residential construction industry. We remain committed to keeping our economic advantage as one of the most affordable cities across Canada.”

ABOVE: TERRY PARKER, EXECUTIVE DIRECTOR OF THE BUILDING TRADES OF ALBERTA (BTA).

22

NOVEMBER 2023 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

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Gold Partners

23

WE POWER IT’S NEVER BEEN DONE BEFORE. Talk to us about financial solutions for business that go beyond the ordinary.

2023 Leaders Awards CELEBRATING EDMONTON’S EXCEPTIONAL BUSINESS LEADERS

BY NERISSA MCNAUGHTON

“I

f your actions inspire others to dream more, learn more, do more and become more, you are a leader,” said John Quincy Adams. This small quote has a big meaning behind it.

Business leaders inspire their team, their communities and other entrepreneurs.

THE JUDGES

Business in Edmonton magazine sponsors and highlights the Leaders event and gala.

The winners, which are selected across a wide spectrum of criteria, are chosen by an independent panel.

This year’s judges are Dustin Sundby, MNP, managing partner - Edmonton region; Dennis Sheppard, dean, NAIT School of Applied Sciences and Technology; and Shawn Mevel, managing director, Diversified Industries and Energy Services.

DUSTIN SUNDBY

“Edmonton has always been a community that supports private enterprise and entrepreneurs,” he continues. “From the construction industry, to health sciences, to natural resources and most recently our technology industry, we have countless local success stories and that is because the people in this community support from both a capital as well as mentoring perspective. Can we do more? Of course we can! But an excellent foundation is here and we need to continue supporting entrepreneurs in the future.”

DENNIS SHEPPARD

SHAWN MEVEL

Sheppard notes, “Patrick Lencioni describes in his book, The Ideal Team Player, three characteristics which embody the spirit of those privileged

Platinum Partner

He adds about how Edmonton fosters a spirit of success for entrepreneurs, “Our city is networked and future focused. Like-minded community leaders consistently and enthusiastically support one another to thrive together. The success of Edmonton businesses is a result of the collective lift.”

Mevel agrees, saying, “The ideal business leader is the right mix of visionary, coach, mentor and conductor. The mix is entirely dependent on the stage and situation of the company.

The judges select Leaders who exhibit the characteristics of being teamfocused and community-oriented, optimistic opportunity seekers, curious with a can-do attitude, resilient and adaptive to change and empathetic and understanding in every interaction.

“The ideal business leader is one who is curious, collaborative and supportive,” says Sundby.

to be part of a high functioning team: hungry, humble, and smart. An ideal business leader needs to not only possess those same characteristics but also possess the ability to nurture them across all members of their team. An ideal business leader builds a strong team then empowers their staff to do whatever it is they do best.”

Gold Partners

“When talking to leaders who have spent the majority of their business careers in Edmonton, a common theme emerges. Edmonton is a big, little city. The business community in Edmonton is highly collaborative and businesspeople cross paths often and freely. The spirit of collaboration shows prominently when a need arises to support a large event or support neighbouring communities through unfortunate circumstances. Those types of events prominently show the collaborative spirit. The reason these get done so well is because quietly, the collaboration network has been set with Edmonton business leaders connecting or collaborating to share ideas or come up with new solutions to challenges.”

Congratulations to this year’s Leaders and all the nominees who contribute to Edmonton’s thriving business community.

It is their focus on their city, teams and communities that make Edmonton a vibrant and growing place.

2023

Dave Reid ACTION FLOORING & DESIGN ABILITIES

A

ction Flooring is a renowned flooring and design hub in Edmonton, boasting more than 45 years of experience in the industry.

It houses the city’s most extensive collection of flooring products, featuring a wide variety of brands globally recognized for their quality. Their team of product and design experts is supported by top-tier customer care processes. The company is confident in the quality of its products and installation services, offering industry-leading guarantees and warranties.

“Action Flooring is a family-based company. We are blessed with the people that work for us. Many long term employees . We take pride in designing beautiful spaces for our customers with quality products. We are very fortunate to have many returning customers.“

COMPANY SNAPSHOT Photo by Production World

51 EMPLOYEES 40 YEARS IN BUSINESS CONSUMER PRODUCTS INDUSTRY SECTOR

Platinum Partner

Gold Partners

2023

Phil Strong AGIO INVESTMENTS LTD.

T

he largest taxi transportation provider in Edmonton boasts a longstanding history of exceptional customer service that dates back to its inception in 1945. The organization has proven its resilience over time. This longevity can be attributed to their commitment to professional driver training and meticulous fleet maintenance through their expansive, state-of-the-art service centre. Their dedication to the Edmonton community has fostered many long-lasting partnerships and cemented their reputation for excellent taxi cab service.

“From my youth, I’ve been driven by an entrepreneurial spirit. Today, I’m the proud owner of several businesses, three of which are iconic Edmonton brands. My guiding principles are clear: Do right by people, hold onto the power of a handshake, and always be a man of my word.”

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965 EMPLOYEES 78 YEARS IN BUSINESS TRANSPORTATION INDUSTRY SECTOR

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Gold Partners

We’re all in this together!

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Four Brands.

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At TappCONNECT Inc., we make it our responsibility to meet your transportation needs.

Our commitment is to consistently exceed expectations and embrace change to drive continuous improvement. We strive to stay connected to ensure our actions reflect our values and we find the balance between work enjoyment and goal achievement, all while nurturing a thriving community in the Greater Edmonton area.

2023

Sean Lavin AIRCOM INSTRUMENTATION LTD.

F

ounded in 1964, Aircom originated as an aircraft repair company before transitioning into general repairs and the manufacturing of chemical sample cylinders post its sale in 1976.

After evolving again in 1990, the firm shifted its focus to products and welding services for the oil and gas industry. By 1997, Aircom had expanded into the manufacturing and distribution of temperature instrumentation. The business saw steady growth and success every step of the way.

“In 2010 I took a big risk alongside my two amazing business partners, Corey Winkelmann, and Rick Hays.

We were fuelled by a vision of what Aircom could be, and I am grateful for the trust we have created with our staff, customers and one another.”

COMPANY SNAPSHOT Photo by Production World

29 EMPLOYEES 59 YEARS IN BUSINESS MANUFACTURING INDUSTRY SECTOR

Platinum Partner

Gold Partners

Did you know?

NAIT business grads received a 100% satisfaction rate from employers.

Statistic from recent grad survey

to business.

A NAIT JR Shaw School of Business education goes beyond textbooks and the classroom.

Through real-world projects, co-ops and experiential learning, our students graduate with the in-demand skills to make an impact in the business world.

Whether you have a project, idea or challenge you want to tackle, we will connect you with eager and bright students who are ready to apply their classroom knowledge. Through your partnership our grads will be equipped to lead change, grow community and challenge the norm.

You have drive. We have direction.

Start connecting. nait.ca/bizconnect

2023

J Angus Watt ANGUS WATT ADVISORY GROUP | NATIONAL BANK FINANCIAL WEALTH MANAGEMENT

P

artnering with Canadian families to help ensure bright futures. Founder Angus Watt, a respected leader in the industry, leads a team of experts who are dedicated to helping clients achieve their financial goals. The firm also takes pride in its community involvement, including raising $30 million for the Cross Cancer Institute.

“Being recognized for my business contributions is both thrilling and humbling. I am grateful and very proud to be identified as a leader in the business world in Edmonton. Leadership has been a lifetime development, and it’s a great feeling to be included!”

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16 EMPLOYEES 46 YEARS IN BUSINESS WEALTH MANAGEMENT INDUSTRY SECTOR

Platinum Partner

Gold Partners

Congratulations are clearly in order.

Hats off to this year’s Leaders Awards winners, from all of us at Crystal Glass.

Crystal Glass has had the honour of creating custom glass solutions for businesses just like yours for decades. Whether you’re repairing or replacing old glass, or adding something new, Crystal Glass is here to help. Armed with an unbeatable inventory selection, our team of experts is ready to enhance the look, energy efficiency, and security of your business, today.

The clear choice for all your commercial glass needs.

2023

Dwayne Sample ARGUS

A

rgus Machine Co. Ltd is a leading manufacturer of pipeline products and energy solutions. They also have an engineering department and a THINKtank for innovation. Argus is known for its precision, commitment to quality, and the collective experience of their skilled and knowledgeable staff. Their multicultural team can handle any project size, from concept to implementation, with their fully equipped machining, engineering and design facilities.

“I am very proud to lead the team at Argus. Work is not work - it is truly a passion. We embrace diversity and inclusion with employees from over 23 countries with equal opportunity to be shareholders and key team members. “

COMPANY SNAPSHOT Photo by Production World

212 EMPLOYEES 65 YEARS IN BUSINESS OIL & GAS

INDUSTRY SECTOR

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Gold Partners

MANUFACTURING INTELLIGENT SOLUTIONS In the Heart of Edmonton

Visit us today for machining, threading & product solutions.

780.434.9451 argusinnovates.com

2023

Daryl Blanchett & Taylor Blanchett-O’Donnell BLANCHETT NEON LIMITED

B

lanchett, a family-owned signage provider established in 1947 and based in Edmonton, serves the western Canadian region. They offer turnkey solutions for maximum customer satisfaction. Blanchett prides itself on its industryleading safety program, which has earned them COR status. Clients have peace of mind knowing that this full-service signage company supports them throughout the entire lifespan of their high-quality signage displays. “‘A Legacy of Excellence’ perfectly encompasses the standard our founder, George Blanchett, expected in every aspect of his operations, and we not only share this mindset but live it out in our day-to-day management of the organization.”

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45 EMPLOYEES 76 YEARS IN BUSINESS CUSTOM SIGNAGE MANUFACTURING INDUSTRY SECTOR

Platinum Partner

Gold Partners

Evan Siddall, Chief Executive Officer Alberta Investment Management Corporation (AIMCo)

2023

Brett Ireland, Alex Derksen & Socrates Korogonas CAMPIO BREWING CO.

E

stablished in 2018, Campio Brewing Co. is a unique blend of Edmonton’s blue-collar spirit and artistic creativity. It offers an array of quality products characterized by whimsical and diverse offerings. Located in the heart of the city’s ICE District, patrons can enjoy 16 rotating craft beers on draft, authentic Detroit-style deep-dish pizza, and Alberta-inspired cuisine. Campio is the fourth establishment under the Bearhill family umbrella.

Brett: “Showcasing communities we love through our products and experiences means everything to us. We are humbled by this award in recognition of the pride our brand has earned.”

Alex: “We are very grateful of the team that we have in Campio. Our Management, kitchen staff, front house staff, and brewing team are the very reason for the success of Campio.”

Socrates: “If you empower your staff, they will surprise you and make you look good.”

COMPANY SNAPSHOT Photo by Production World

60 EMPLOYEES 4 YEARS IN BUSINESS BREWERY/RESTAURANT INDUSTRY SECTOR

Platinum Partner

Gold Partners

2023

Herve Faucher G.M.S AGGREGATES INC.

G

MS Aggregates caters to residential, commercial and industrial clients’ gravel requirements and offers additional services such as farm clearing, radon rock provision and winter safety sand. The company’s founder, Herve Faucher, is actively engaged in leading his team and contributes his time to various boards and associations. As the chair of the Alberta Enterprise Group, he promotes investment in Alberta both nationally and internationally.

“The legacy you leave is the people you helped and influenced along the way.”

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15-25 EMPLOYEES 17 YEARS IN BUSINESS AGGREGATE, SAND & GRAVEL INDUSTRY SECTOR

Platinum Partner

Gold Partners

2023

Cory Jodoin JEN COL CONSTRUCTION

J

EN COL is committed to building a better future by focusing on continuous improvement in all endeavors. This goes beyond construction; it involves creating superior infrastructure and buildings that instill pride. By leveraging their skills, they contribute to strengthening communities, educating children, fostering excellent careers, nurturing enduring relationships and aiding client success. Their collective passion is dedicated daily towards achieving this vision of a thriving future.

“Our core purpose is to Build a Better Future which has little to do with the structures we build and more to do with people we work with and for. The most rewarding aspect of JEN COL’s culture is helping people and businesses grow and achieve their full potential so they can build a better future for themselves and their families.”

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100 EMPLOYEES 45 YEARS IN BUSINESS CONSTRUCTION INDUSTRY SECTOR

Platinum Partner

Gold Partners

2023

Daniel Hildebrandt KARLEN-KADA INTEGRATION INC.

K

arlen-Kada Integration holds a COR certification and offers services and installations to a wide array of clientele, including recreational, educational, institutional, industrial, government and commercial facilities, as well as apartment and condominium complexes.

They have undertaken significant projects such as the Edmonton International Airport, the Royal Alexandra Hospital, The New Edmonton Remand Center and the Petro Canada Refinery. The company’s expertise lies in construction, electrical, and mechanical services, enabling them to offer a comprehensive range of products and services.

“As my career evolved into taking on leadership positons, I learned quickly that consistency was key to being successful. As a business owner applying this lesson, it has allowed me to continue growing and building a team of like-minded individuals, focused on the customer experience, with consistency in all we do.”

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60+ EMPLOYEES 11 YEARS IN BUSINESS COMMERCIAL SERVICES INDUSTRY SECTOR

Platinum Partner

Gold Partners

www.karlengroup.ca

Committed to providing a peace of mind one stop service for all your building needs! ▫ ▫ ▫ ▫ ▫ ▫ ▫

Life Safety Inspections & Upgrades Electrical Service Suppression Service CCTV & More!

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Your Construction & Building Envelope Specialist New Construction

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780-453-1362

inquiries@karlengroup.ca

2023

Jake Kubiski & Adam Yereniuk KUBY RENEWABLE ENERGY LTD.

K

uby Renewable Energy develops innovative, efficient and eco-friendly solar energy solutions. Expert electricians and solar specialists collaborate with clients to reduce carbon footprints and generate revenue from their properties. As a professional solar installer, the company ensures high-quality products and exceptional client experience, with a commitment to continuous improvement and customer satisfaction.

The vision is stress free, simple and effective solar solutions for a cleaner world.

“Success isn’t owned, it’s rented. And rent is due everyday.“

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110 EMPLOYEES 8 YEARS IN BUSINESS RENEWABLE ENERGY INDUSTRY SECTOR

Platinum Partner

Gold Partners

2023

Dan Gallagher MIKISEW GROUP OF COMPANIES

M

ikisew Group of Companies is a leading Indigenous-owned organization with over 30 years of experience in the oil sands industry.

With a workforce of 650 skilled trades professionals and several majority-owned partnerships, Mikisew Group strives for true, hands-on partnerships to meet the evolving needs of their clients. They prioritize safety, transparency, and accountability, aiming to positively impact the growth and prosperity of the Mikisew Cree First Nation.

“The success of any organization is equally driven by those in professional positions as well as the worker in coveralls and work boots. A true leader knows that it takes more than a great purpose and vision to drive success; inspiration, trust and accountability are key elements in building an organization that pulls the best out of its people.”

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700+ EMPLOYEES 32 YEARS IN BUSINESS INDUSTRIAL MAITENANCE INDUSTRY SECTOR

Platinum Partner

Gold Partners

Is your business struggling with HR issues such as: 3 Employee Engagement 3 Company Culture 3 Strategic HR 3 Workplace Health 3 Diversity and Inclusion

3 Succession Planning 3 Compensation & Benefits 3 Recruitment and Retention 3 Hybrid Work 3 Team Conflict

If so, Gameplan HR™ can help. We offer a customized, people-first suite of tools and strategies to help companies create strong, sustainable HR solutions.

Congratulations to our clients from Mikisew Group, Agio Investments Ltd., Aircom Instrumentation, and Waste Logic and to all the other 2023 Leaders Awards winners!

Start creating your HR Gameplan

www.gameplanhr.ca

2023

Heather MacCallum NCSG CRANE & HEAVY HAUL

N

CSG Crane & Heavy Haul offers turnkey solutions to customers in various industries, providing cranes, rentals, heavy hauling, transportation, technical services, logistics coordination and much more. With a commitment to inclusion and Indigenous partnerships, NCSG actively supports the advancement of employees and businesses in the areas where they operate. NCSG is also proud to be a supporter of Women Building Futures, an organization that helps women explore and connect with career opportunities in traditionally underrepresented fields.

“Transitioning from CFO to CEO, my journey at NCSG has been marked by an unwavering commitment to upholding high standards. We’ve redefined our team and business, setting new benchmarks internally and externally. Our performance during challenging periods underscores our dedication to long-term sustainability, all while fostering and empowering our people.”

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400 EMPLOYEES 36 YEARS IN BUSINESS INDUSTRIAL OIL & GAS INDUSTRY SECTOR

Platinum Partner

Gold Partners

2023

Delly McEwan NEXGEN TRANSPORTATION

N

exGen Transportation is a comprehensive service provider specializing in heavy haul transportation and rigging since 2015. The company boasts a well-maintained and frequently updated fleet of specialized equipment, including self propelled modular transporter trailers, hydraulic platform trailers, multi-axle equipment trailers, and specialized wind trailers. NexGen Transportation’s primary aim is to provide its customers with a diverse range of options and peace of mind when undertaking projects.

“Success is achieved through collaboration within all levels of our business. Our amazing coworkers and partners are the key and leadership is impossible without them.”

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45 EMPLOYEES 7 YEARS IN BUSINESS OIL & GAS, HEAVY HAUL TRANSPORTATION INDUSTRY SECTOR

Platinum Partner

Gold Partners

THANK YOU!

TO ALL OF OUR TEAM AT NEXGEN AND THE ENTIRE MYSHAK GROUP FOR THEIR COMMITMENT TO PROVIDING OUR CUSTOMERS WITH THE SAFEST AND MOST RELIABLE SERVICE IN THE INDUSTRY. YOUR COMMITMENT AND TEAMWORK IS PARAMOUNT TO A PROVEN TRACK RECORD OF SUPPORTING OUR CLIENTS WITH SAFE AND SUCCESSFUL PROJECT DELIVERIES.

WWW.NEXGENTRANSPORTATION.COM

2023

Sam Jenkins PUNCHCARD SYSTEMS

P

unchcard Systems Inc. is a leading digital transformation agency that helps businesses stay ahead of the competition by creating exceptional digital experiences for customers, fostering collaborative and productive team environments, and promoting innovation within organizations. With expertise in mobile apps, web applications, ERP integration and data dashboards, Punchcard offers a range of services to meet the evolving needs of businesses. With a unique discovery process, multidisciplinary teams, and rapid development approach, Punchcard ensures efficient and effective project delivery.

Culture is everything. At Punchcard, we’re not just building software – we’re building a team. The best outcomes happen when people who work together really love working together.

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42 EMPLOYEES 8 YEARS IN BUSINESS TECHNOLOGY

INDUSTRY SECTOR

Platinum Partner

Gold Partners

2023

Ling Y. Huang TECHNOLOGY NORTH CORPORATION

T

echnology North Corporation is a leading company that specializes in digital transformation. With a commitment to innovation in inclusion, Technology North actively supports the empowerment and inclusion of individuals on the autism spectrum by providing them with meaningful employment opportunities.

This dedication to inclusivity has created an exceptional work environment where employees can thrive and contribute to something worthwhile.

This company’s services not only help organizations transition to the digital era but also foster a more inclusive society. “‘The best way to predict the future is to invent it,’ said Alan Kay. Technology North is creating a bright future for individuals like my son Brian with autism, pioneering a ‘Made in Edmonton’ assistive tech and inclusive employment program, transforming family from despair to hope, as well as championing innovation in inclusion.”

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30 EMPLOYEES 25 YEARS IN BUSINESS TECHNOLOGY

INDUSTRY SECTOR

Platinum Partner

Gold Partners

2023

Lillian Bowdring THE BRIDAL BOUTIQUE CANADA

T

he team at The Bridal Boutique is passionate about what they do. This passion is reflected in the service they offer, aiming to provide each bride the best shopping experience and helping them feel like the best version of themselves for their big day. What sets The Bridal Boutique apart from others is the combined expertise of Lillian, who has over 30 years of experience in the industry, and the fresh, innovative ideas brought in by her daughter Lyia.

“My daughters and I are building a lasting bridal family legacy by creating a one of a kind client experience for every bride, no matter what their needs might be. At The Bridal Boutique, our aspiration is to support our brides from the moment they walk through our doors until they walk down the aisle, every step of the way and to most importantly show kindness while doing it.”

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45 EMPLOYEES 14 YEARS IN BUSINESS RETAIL/BRIDAL INDUSTRY SECTOR

Platinum Partner

Gold Partners

Today’s leaders, with the next generation of The Bridal Boutique

Come find the one.. the dress of your dreams

THE BRIDAL BOUTIQUE Find us in Edmonton, Calgary, Regina, Saskatoon Book your appointment now at www.thebridalboutique.ca

2023

Ben Horne WASTE LOGIC INC.

S

ince 1992, Waste Logic has been dedicated to finding cost-effective solutions for solid waste and recyclable materials disposal for its clients.

They handle all elements of waste and recycling programs, from scheduling and service frequencies to temporary bins. Their client base is diverse, including nationwide grocery chains, restaurant groups, retail, property management, manufacturing and industrial sectors, as well as the oil and gas industry.

“Surround yourself with family, friends and colleagues that constantly challenge you to be better and achieve higher goals. Listen, learn and be prepared to grow. Ensure your teams values align closely with yours and don’t forget to have some FUN!!!”

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20 EMPLOYEES 31 YEARS IN BUSINESS WASTE MANAGEMENT INDUSTRY SECTOR

Platinum Partner

Gold Partners

2023

Chris Kallal WILD + PINE

W

ild + Pine harnesses the power of advanced technologies to promote sustainability in the present and future. The firm enables leaders across Canada to contribute to global climate action and the net-zero solution. With an impactful business model, Wild + Pine is devoted to creating positive change in the world. As a Certified B Corporation, the company ensures a balance between purpose and profit within its operations.

“Chances are that whatever I decide to do or the direction that I take, will be wrong. What I do know – is what we’re trying to accomplish. If I lead with intention and curiosity, our team will find the creative solutions needed to address today’s greatest challenges.”

COMPANY SNAPSHOT Photo by Production World

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“My father started in the automotive business 50 years ago. He taught me the values of trust, respect, and the importance of taking care of those around you. His influence endures to this day, and my family and I continue to uphold these values in every facet of our lives.”

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LEADERS ALUMNI “THEN AND NOW”

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en years after celebrating the first Leaders Awards, our Leaders Alumni continue to play a vital role in making Edmonton’s business community an outstanding place to work and have fun. Their business ethics and contributions to the community are as strong today as they were in the year they won the award.

Successful Leaders always look for opportunity to challenge the process and go beyond normal thinking; they look for ways to improve their organization through innovation and forward thinking. In the process, they find opportunities to serve their industry, moving it forward to create a stronger community for all Edmontonians.

Business in Edmonton magazine is proud of our Alumni Leaders – encompassing 180 members in this exclusive club to date. They are the Leaders in our community and their philanthropic efforts are part of their makeup – giving back to the community is part of who they are. They are growing and in the process are continuously improving contributions to support the many charities and not-forprofit organizations located in every corner of our city. They are – and remain – our Leaders.

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iftboss Materials Handling congratulates all this year’s nominations for Business in Edmonton and Business inCalgary Leaders. As one of our principles had the honor of receiving the Leader of Tomorrow award in 2013, we recognize all the nominees.

They contribute greatly to our communities and should be recognized for their personal integrity, values, business initiatives, community involvement, innovation and philanthropy. Congratulations to you all.

Liftboss Inc. was established in May 2006 by four partners to be a one-stop shop dealership for all material handling needs. Having worked in the industry before, the four partners pooled all their resources and experience together and designed a new business model to fill the much-needed service focused niche. Liftboss Inc. is an Alberta owned and operated dealership, offering new and used material handling and construction equipment sales, a total parts department, equipment rentals, operator training, trained and certified mechanics to perform repairs in shop and service vehicles to handle on site repairs.

Liftboss Inc. prides itself on quick response time to customer’s breakdowns.

Recent volatility in our economy have definitely presented some challenges,

EDMONTON BRANCH 18420 118A Ave NW Edmonton, AB (780) 474-9900

CALGARY BRANCH 8010 40 Street SE Calgary, AB (403) 301-0041

but has also proven how amazing our staff are, and shown the strengths in our team and processes. Material handling and forklifts were, and continue to be, a huge part of what Liftboss Inc. has grown from, but welcoming the JCB construction line has only further strengthened the company. Having settled into our new Edmonton location on the NW side, we are looking forward to opening two satellite branches to reach all corners of Alberta.

Having an established and well-respected construction line has solidified the fact that Liftboss Inc. is here for the long haul and ready to compete.

Whether you are looking for a new machine, a rental, service or parts on an existing unit, or simply want a second option on something, give us a call and we will be happy to point you in the right direction. As a group, Liftboss Inc. is based on four core values: do what you say you will in a timely manner; be open and honest; do whatever it takes; and service the customer above all else. As each department grows, each team member is held accountable to those principles providing everyone opportunity to continually grow within the company. Our focus is to be a quality company that people are proud to work for.

LiftBossJCB.com

Even the best are driven to be better Leadership is about staying ahead. It’s defined by the ability to anticipate and adapt to change — to improve, refine and keep moving forward, challenging your team, and business to be better everyday.

MNP proudly congratulates the Business in Edmonton 2023 Leaders. As an entrepreneurial firm built by entrepreneurs, we commend your achievements and commitment to community.

Dustin Sundby, Managing Partner - Edmonton Region | 780.451.4406 | dustin.sundby@mnp.ca MNP.ca

WHEN BUSINESS IS ALSO PERSONAL // SUCCESSION PLANNING

WHEN BUSINESS IS ALSO PERSONAL THE OWNER’S IDENTITY IS LINKED TO THEIR BUSINESS

BY JOHN HADRY

“I

t’s not personal. It’s just business!”

As the new wave and dynamics of business evolution embrace business growth and transitions, many Edmonton businesses deal with the essential needs for effective succession planning. They are creating the detailed business plans, projecting revenue growth and future success, and they are also redefining one of the most frequently used (and abused) business cliches.

As many transitioning businesses and advance planning business owners are finding out, once the volumes of hardcore business i’s are dotted and t’s are crossed, the best of succession plans are inevitably personal.

Edmonton advisors, financial planners and business strategists echo a unanimous warning and urge that business is business, succession planning is the ultimate risk management and failing to plan is tantamount to planning to fail.

Beware! It can have severe consequences. Such as the owner miscalculating the full value of their business, alienating potential successors like existing and deserving senior management or family, damaging client and partnership relationships, uncertainty for staff and a potential of low morale and increased difficulty securing long-term financing due to lender concerns about inadequate business planning.

There are many repercussions about not having a plan.

Expert financial planners and advisors warn that a business’

financial risk increases exponentially without the buffer of a succession plan. Without effective planning, the sudden departure of the leader, for whatever unexpected reason, causes considerable financial uncertainty and damage, suspends initiatives, disrupts third-party and partner relationships, triggers loss of revenue and more.

“Having a plan is critical and it’s an absolute must!” says Samuel Chinniah, senior vice president at CWB Wealth Management. “Sometimes it may not be an easy decision because, for some entrepreneurs, their business is a lifelong passion and it feels more comfortable to stay the course and procrastinate. But a succession plan unlocks the value of a company and effectively addresses all possible needs – business and personal. Communicating the plan to all stakeholders is also very important.”

While experience and case studies underscore the uncertainty and turbulence caused by the sudden vacancy of a key position within an organisation, contrary to the stereotype, the blame for not pursuing a succession plan is not always on a stubborn, preoccupied or in denial business owner. Recent business surveys illustrate the failure or lack of succession planning as also caused by boards of directors and stakeholders failing to make it an advance planning agenda priority.

There are also day-to-day business challenges: the lack of clarity and a structured process, ambiguity of accountability for succession planning, decision-making based on gut feel over objective data and other factors.

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WHEN BUSINESS IS ALSO PERSONAL // SUCCESSION PLANNING

Chinniah says, “The cost and complexity of a succession plan can be significant heavy lifting for smaller, private businesses. But it is a critical and an absolute must.”

The unvarnished, basic facts and trends expose a puzzling reality about Canadian business. Stats show that, for one reason or another, about 76 per cent of Canada’s business owners plan to exit their business within the next decade, with a potential of more than $2 trillion worth of business assets changing hands. Despite that ominous forecast, Canadian business trending also warns that only 1 in 10 (fewer than nine per cent) of business owners actually have a formal business succession plan in place to ensure a smooth transition of their business.

According to a recent Business Succession Planning Survey done by the Canadian Federation of Independent Business (CFIB), Canada’s champion of small business (SMBs) with over 97,000 members, small business owners are notorious for getting personal and procrastinating.

The Survey tracked that 75 per cent of owners will leave their business for retirement, while 22 per cent will leave because of stress and 21 per cent opt to step back from their responsibilities as owners.

The CFIB Survey also highlighted the common consensus among many business owners that, given the magnitude and complexity of the succession planning process, many owners insisted they are too busy running their business to take the time needed for succession planning.

But when the planning decision is eventually made and sleeves get rolled up, the professional planners and advisors work closely with the owner and senior leadership team to map out the facts and figures and details of the business’ targeted succession plan, in varying degrees, it does inevitably get personal.

“There’s no denying that an individual’s identity is linked to that of their business,” says Stacey Boychuk Cooper, principal with Edmonton’s Baker Tilly RSG, one of Canada’s largest associations of chartered professional accounting firms.

“Just like people do not want to think of their death and they delay preparing their will and other estate documents, owners tend to still focus on the immediate management

BOYCHUK ALSO UNDERSCORES THE SOMETIMES INTANGIBLE PERSONALS ABOUT SUCCESSION PLANNING, CONFIRMING THAT LEGACY AND FAMILY FEELINGS ARE SIGNIFICANT ASPECTS TO CONSIDER. and strategic planning of the business, more than thinking about things like a future sale.

“Bringing in an external advisor for the succession planning stages is worthwhile to help navigate the roadmap ahead, as well as deal with the psychology of having that business – the ‘baby’ that they helped grow and nurture – transition to a new ‘parent.’”

She acknowledges the business art and science of revenue streams, cash flows, growth, and other vital components of the succession business plan. She also underscores the sometimes intangible personals about succession planning, confirming that legacy and family feelings are significant aspects to consider.

“It’s very important. There really isn’t a one-size-fits-all approach when it comes to succession planning. The psychology and emotional elements, as well as the family history of the people involved, are very complex and need to be unraveled to find a good middle ground that fits for everyone.”

ABOVE: STACEY BOYCHUK COOPER, PRINCIPAL AT EDMONTON’S BAKER TILLY RSG.

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NOVEMBER 2023 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

WHEN BUSINESS IS ALSO PERSONAL // SUCCESSION PLANNING

Chinniah points out that, “Of course, treating everyone equitably is important, but reality is that sometimes it is not so practical or possible. Business owners have a strong emotional attachment to their business. It is their reputation. In many cases, they started something from nothing. But the succession plan is ultimately a critical business plan, and the priority is how to maximize and unlock the value of the business, not just hand it over.

Despite emotions and family issues, the key is to groom the next generation to take it to the next level.”

Regardless how business focused or allowing for the touchy maneuvering of succession speedbumps like family, emotions and personal feelings, the intricate and carefully strategized details of an effective succession plan eventually empower the transitioning business owner to juggle the

RISK

EXECUTION

EXIT

personals and prioritize the vital needs of the business.

The CFIB Survey showed that an overwhelming 49 per cent of owners will exit their business by selling to an unrelated buyer, and only 24 per cent plan to sell to a family member.

Cooper points out that, once the business details are in place, the succession plan is very important to provide the owner with enough runway for success to occur with new ownership and dealing with new realities.

“An effective succession plan lays it all out about what it will take for the business to continue operating successfully. For the owner, it also helps determine ‘what’s next?’ and helps with emotional readiness. With a solid succession plan, rather than lamenting the loss of the business, the owner can embrace the transition.”

Predictable Futures specializes in assisting private companies map their way through the challenges that come with transition. We provide a proven framework and process that covers off the issues of leadership, ownership, business and family that can come up along the way.

For over 35 years, we have been guiding business owners safely and successfully through transitions, preserving and enhancing the profitability of their companies while protecting their families and other stakeholders on the journey. It’s what we love to do.

Succession. Governance. Strategy.

Phone: 587-990-8898 www.predictablefutures.com

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // NOVEMBER 2023

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MENTAL ILLNESS IN THE WORKPLACE // HUMAN RESOURCES

MENTAL ILLNESS IN THE WORKPLACE I T G E T S C O M P L I C AT E D

BY JOHN HARDY

F

or employees and employers, dealing with mental health issues in the workplace can get challenging, delicate and tricky.

The formal legalities are succinct and clear cut. The Alberta Human Rights Act (AHR Act) prohibits discrimination based on physical and mental disability. Federally, the Duty to Accommodate is a legal duty imposed on employers, since the Supreme Court of Canada ruled that an employer has a legal duty to take reasonable steps, in policies or conditions of work, to accommodate an employee’s individual needs, which include mental disability.

However, as Edmonton employers, employees and employment lawyers point out, it can get complicated. Doctors, clinicians

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NOVEMBER 2023 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

and researchers emphasize a strong link between mental health issues and the contemporary workplace.

According to the Canadian Mental Health Association Alberta (CMHA Alberta), because work is so important to well-being, in addition to the income it brings, it can be a big part of people’s identity; so, mental illness can have a big impact on the way people work. CMHA Alberta also emphasizes the importance of understanding that mental illnesses are real illnesses, like diabetes or asthma and others.

The workplace connection and impact can get difficult to manage, but there is broad workplace agreement that mental illnesses are health problems that unarguably affect the way people think about themselves, relate to others and interact

// HUMAN RESOURCES

CREDIT INSTITUTE OF CANADA EDMONTON CHAPTER

SCOTT ADDS THAT

EST. 1928

IT IS ESSENTIAL

PROVIDING

FOR EMPLOYERS TO BE AWARE OF THE DUTY TO

PROFESSIONAL

INQUIRE AND RECOGNIZE SIGNS

DEVELOPMENT

OF A POTENTIAL DISABILITY IN AN EMPLOYEE.

THE CREDIT INDUSTRY VOICE

with the workplace. Mental illnesses are proven to affect thoughts, feelings, abilities and behaviours.

In the workplace, as in life in general, depression and anxiety disorders are the most common mental illnesses. Research shows that mental illnesses are more likely to come up during times of stress or uncertainty, which are often subtle or routine parts of many people’s jobs. The experts point out that life stress outside of work can also affect mental health, which may then affect a person at work.

For employees and employers, one of the trickiest and most glaring complications is that most mental illnesses are episodic. Employees have periods when they are well and productive and also periods when they are unwell and their overall work functioning is low. Workers who experience a mental illness may doubt their abilities or appear less confident, may have a hard time concentrating, learning and making decisions. Experts also caution that a worker who can’t concentrate may also feel that they can’t do their job well or worry about losing their job.

According to Edmonton lawyer Chelsea Scott with Taylor Janis LLP, “Some of the key aspects of Alberta employment laws about mental health in the workplace are whether the mental health concern is an injury that occurred at work and whether the mental health concern requires specific accommodation from the employer.

“If an employee has a mental health concern that affects their work, it is important to seek medical attention in order to determine whether a diagnosis can be made. If the legitimate mental health concern is disclosed to the employer with some supporting evidence, the employee is entitled to accommodation of their mental health concern.”

Scott adds that it is essential for employers to be aware of the duty to inquire and recognize signs of a potential disability in an employee. If an employer notices that an employee is performing differently and suspects that it may be

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BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // NOVEMBER 2023

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MENTAL ILLNESS IN THE WORKPLACE // HUMAN RESOURCES

due to a mental health concern, it is important to act on that suspicion and request information and provide support to the employee, particularly if it is about the employee’s negative performance.

“When an employee’s mental health condition qualifies as a disability, rendering them unable to perform their normal workplace duties for a prolonged period of time, Alberta’s Human Rights Act steps in,” explains Halley Auger, employment lawyer and Associate with Samfiru Tumarkin LLP.

For the employer, there is a critical postscript.

“It compels employers to make reasonable accommodations to ensure that employees can remain active participants in the workforce. This may involve adjusting existing rules, policies, or practices to support their continued engagement.”

“When asking for a doctor’s note,” Auger says, “the employer is not entitled to know what an employee’s specific diagnosis is, since that information falls within privacy rights. Employers may ask about the expected duration of the illness or injury, whether the absence is temporary or permanent and any work restrictions or accommodations that can assist the employee with a successful return to work.”

There is definitely a trend, showing that mental health issues at work are more common in the past five or so years.

The law spells out the employer’s obligations to investigate and verify.

“Our firm has observed a notable uptick in the frequency of medical leaves, short-term disability cases and even longterm disability claims over the past five years. The stressors of the global pandemic, including personal and family health challenges, financial concerns and the pervasive feeling of isolation have played a role.”

“When an employer suspects that an employee’s workplace performance is being impacted by a mental illness, they can – and are legally mandated – to make inquiries about the situation before considering disciplinary action or termination.”

The experts agree that the once-taboo topic of mental health struggles is now emerging from the shadows, leading more individuals to openly acknowledge their challenges instead of quitting or abandoning their careers.

While the private sides of disclosing mental illness issues at work can range from stigma, workplace perceptions and embarrassment about what people may think, to worries about chronic absenteeism, demotion or getting fired, employment laws are definite. The Alberta workplace facts confirm and caution that it is illegal for an employer to fire an employee because of a mental health condition and it is unlawful for a company to discriminate against a physical disability or mental health condition.

For employers (and HR departments) mental illness must not be treated differently than any other illness. In cases where an employee’s medical condition requires an extended leave of absence, employers are entitled to ask the employee to produce a doctor’s note.

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For the employer, it is crucial to handle the request with sensitivity, mindful of the employee’s right to privacy.

When an employee is on long-term illness and injury leave, the employee must provide their employer with a medical certificate stating the estimated duration of their absence.

NOVEMBER 2023 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

She points out that, after the inquiry, if the employer determines that a mental illness is at least a contributing factor, they are obligated to consider whether accommodating the disability is possible without reaching the point of undue hardship.

With genuine respect and consideration for the private and personal aspects of mental health issues and prioritizing employee health, properly and fairly dealing with the legalities and corporate policy aspects of workplace mental health issues can and do get tricky for the employer.

According to Alberta law, if an employer is not clear why an accommodation is being requested from an employee, the employer has the right to request medical documentation.

“An employer has a duty to inquire into the disability in order to provide a suitable accommodation,” Scott points out. “It is not always possible to provide a suitable accommodation without medical evidence to support it.

Requesting a doctor’s note for any temporary or permanent accommodation due to a claim of stress and anxiety, is a best practice for all employers.”

2023 Board of Directors

Host your unforgettable corporate holiday event at World Trade Centre Edmonton’s newly renovated event space

Board Executive Doug Griffiths President and CEO

Chair: Haydar Al Dahhan Design Works Engineering Vice-Chair: Aziz Bootwala Managing Principal, Edmonton, Vice President, Business Development, Kasian Architecture Interior Design and Planning Ltd. Secretary-Treasurer: Jason Pincock CEO, DynaLIFE Medical Labs Past Chair: Dennis R. Schmidt Principal, ALTURA Legal Advisory

Doug Griffiths, President & CEO

T

he holiday season is just around the corner and the joy of the season is amplified when shared with colleagues and peers. What better way to celebrate than within a freshly renovated event space? The Edmonton Chamber of Commerce invites you to be among the first to experience the newly revamped venue, offering sophistication, professionalism and festive cheer.

Board Directors Nicole Bird Owner, Rsvp Design Inc.

Nathan Carter Vice President, Projects and Construction, ATCO Energy Solutions Jonathan Gallo Managing Partner, Gallo LLP Chartered Professional Accountants Sandy Jacobson Vice President, Richardson Executive Search Sam Kemble Chief Operating Officer, Workforce Delivery Inc. Annemarie Petrov President and CEO, Francis Winspear Centre for Music Amir Shami President and CEO, Rotaflow Randy Allaire Chief Risk Officer, Servus Credit Union

Edmonton Chamber Executive Cadence Bergman Director, Policy

Amin Samji Director, Member Services Melissa Johnson Director, Events Drew Sveinson Director Finance and Operations

Contact

Edmonton Chamber of Commerce #600 World Trade Centre 9990 Jasper Ave, Edmonton, AB T5J 1P7 T: 780.426.4620 | F: 780.424.7946 edmontonchamber.com

Conveniently situated in the heart of downtown Edmonton at the historic World Trade Centre on Jasper Avenue, our location offers not only a stunning event space but also comfortable and well-equipped meeting rooms, conference facilities, and medium-sized offices – all within a beautiful designated historical building. Located on the 6th floor, our venue provides a friendly and professional atmosphere that caters to all your corporate needs.

Share your thoughts on business issues with the Edmonton Chamber at policy@edmontonchamber.com

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // NOVEMBER 2023

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We offer a broad range of audiovisual support and if your event requires additional services, we can also connect you with our trusted partner members to ensure every aspect of your event is tailored to your needs.

Don’t miss the opportunity to host an exceptional corporate holiday event at Edmonton Chamber’s newly renovated event space. To secure your spot and make your holiday party truly special, contact us at booking@edmontonchamber.com today.

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NOVEMBER 2023 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

For more information and to explore our event spaces, visit:

ESSENTIAL SERVICE BEHIND THE SCENES Rob Sherrard, Jasen Robalo, Harry Lohstroh, Matthew Williams and Scott Leavell.

FenceLine Celebrates 25 Years

By Nerissa McNaughton | Photos by Rebecca Lippiatt FenceLine Rentals Ltd. | Celebrating 25 Years 75

O

n the fence about where to rent the best temporary fences, toilets, waste bins and handwashing stations for your construction site or outdoor event? The answer is FenceLine Rentals Ltd. Since 1998, this agile company has been growing to serve the needs of Alberta’s construction companies, residential homes and outdoor event planners.

“FenceLine is centred around an amazing team of people that work very hard to surpass the customers’ expectations, and that is what differentiates us from our competitors,” says Jasen Robalo, founder and CEO. “We built our company around a set of core values that informs our proactive decision making. We provide our main services to as far a range as we are competitive; we have bins and toilets offered within a two-hour radius of Edmonton and fence on rent all across Alberta. We have sold fence products all across Canada.

Our mission is to be employee focused and customer centric; our long-term vision is to be the company recognized for providing the best customer experience of any business throughout Canada.”

The brand is certainly achieving those goals.

From the early days of the start up to 25 years later, the team has grown to 44 employees and increasingly notable projects.

Jasen describes one of the milestone projects, saying, “In 2022 we were on site for the Pope’s visit. During our busiest summer to date, dealing with post COVID supply chain issues and low inventory, we secured, set up and removed over 50,000 linear feet of temporary fence at three locations across Alberta to support the Pope’s visit. This involved having all hands on deck, multiple third party partners helping us out, as well as me happily rolling up my sleeves and setting up fences alongside the team.”

“We are proud,” he continues, “to have been a part of many iconic construction projects in the Edmonton area, including Amazon warehouses, the Valley Line LRT, the Fort Edmonton Park renovation, the ongoing Hawrelak Park renovations and many of the recent additions to the Edmonton skyline in the form of high-rise towers downtown and in the University and Whyte Ave areas. Recently, we had the privilege of helping the Canadian Armed Forces as they housed evacuees from the fires in the Northwest Territories.”

Another notable event was Do North Events’ Canadian Road Cycling Championships.

FenceLine Rentals Ltd. | Celebrating 25 Years | 2

“It is easy to provide great customer service when you are a small company; the bigger you get the harder it becomes.

However, our entire team is dedicated to maintaining ‘small company’ customer service, no matter how big we get. Pride and accountability are at our core.”

Jasen explains, “The Cycle Championships consisted of four consecutive days and thousands of linear feet of fence, with crews starting work Friday night at 12:00 a.m. and ending with a crew of 15 starting at Monday night at 11:00 p.m. to take down 4,250 linear feet within a one-hour window on one of Edmonton’s busiest streets. We received great reviews from this customer.”

He adds, “It is easy to provide great customer service when you are a small company; the bigger you get the harder it becomes. However, our entire team is dedicated to maintaining ‘small company’ customer service, no matter how big we get. Pride and accountability are at our core. We pride ourselves on the jobs we do, and we hold ourselves accountable through consistent customer feedback.”

When COVID hit Alberta, hand hygiene took centre focus.

FenceLine reacted by adding to its fleet of sinks, including

multiple sizes of sinks for many different applications.

FenceLine also expanded its customer base, helping out from construction sites to Edmonton Public Schools.

“We are happy to see that hand hygiene has stayed a priority for our industry since and we have taken steps to add sinks to several versions of our portable toilets at the request of our customers,” Jasen adds.

“Being an entrepreneur,” he continues, “provides great challenges and the opportunity for great successes. It’s a lot of hard work but we have built a well-respected organization with great people. The growth we have had in the past 10 years is an achievement and I am proud that our staff and leadership team get the credit for building the business. We have so many long-term staff that bring years of experience and dedication. We also see our staff leveling up and growing each day/month to further their careers and skills.”

CONGRATULATIONS JASEN ROBALO & TEAM CELEBRATING 25 YEARS

Driven By Passion.

FenceLine Rentals Ltd. | Celebrating 25 Years | 3

FLEET WEBSITE

FenceLine Rentals Ltd. Congratulations on reaching this incredible milestone of 25 years in business!

www.emworkscorp.com

Jasen and his team could not be happier to be achieving this level of success with the Capital City as the home base.

“Edmonton is our home. We are from here and we love to support the community as a whole. Our business is built around helping our customers succeed and we love it when we can be successful with this. To this end, we support the Zebra Child & Youth Advocacy Centre (through the RunWild Marathon) each year. We also support many non-profit organizations’ events behind the scenes with fence and toilet rentals so those charities can keep their costs down.

Examples include Kids with Cancer events, Terry Fox runs and many more.”

FenceLine Rentals Ltd. on your 25th Anniversary

Jasen took the company from conception to the success it is today, but he didn’t do it alone. He thanks many people who have been instrumental in the journey every step of the way. This includes the leadership team, the staff, clients, vendors, suppliers and “Rob Sherrard with his dedication to customer centricity and employee focus, along with Matthew Williams leading our sales team and really growing the business in a tough market.”

22643-113 Avenue NW Edmonton, Alberta T5S 2S3 780.488.0777 • www.advancedcoolant.com

He reflects on the journey, noting that FenceLine started as a snow removal company that pivoted into fence fabrication.

The first temporary fences were built in Jasen’s garage. Today the company is pleased to be, increasingly, a leading supplier of its kind for rentals and wholesale across Canada.

CONGRATUL ATIONS

Proud supplier of FenceLine Rentals Ltd. 10+ years.

“FenceLine is focussed on becoming a scalable business, taking what we do best and figuring out how to do it in more places for more customers,” Jasen concludes.

“We have immediate expansion plans to open a facility in Calgary and would like to expand our geographical coverage of our base services across Western Canada. It’s an honour, it’s a privilege and it’s a huge responsibility. Our customers rely on us to have what they need when they need it, and we expect ourselves to come through for them.”

www.vacutrux.com

CONGRATULATIONS

FenceLine Rentals Ltd. on 25 Years!

#112, 9871-279 Street, Acheson, AB T7X 6J4 Local: 780 720 6300 | Toll Free: +1 866 922 7368 #120 11441 261 Street, Acheson (780) 953-8473

fenceline.ca Follow us on LinkedIn, Facebook and Instagram.

FenceLine Rentals Ltd. | Celebrating 25 Years | 4

Buffalo Run, Tsuut’ina.

THE SELF-STORAGE

REVOLUTION

C O M E S

T O

C A N A D A

StoreWest Group of Companies 79

Esandar Drive, Toronto

I

t was a sunny day in late June and a large crowd had gathered for a ribbon cutting in southwest Calgary. On one level, it was a pretty ordinary Grand Opening event.

A new retail store was opening in The Shops at Buffalo Run, a vibrant new commercial centre anchored by Calgary’s newest and busiest Costco. The crowd was made up of members of the Calgary’s business community, and friends and family of the owners.

Looking deeper, however, this event was anything but ordinary. The Shops at Buffalo Run is located on First Nations land, part of the innovative new Taza development, a 1,200-acre mixed-use project owned by the Tsuut’ina Nation. The ribbon cutting ceremony was attended by Tsuut’ina Elders, who led the opening with a blessing ceremony. The building was also unusual in that it contained not one, but two businesses. In addition to the primary retail space, the building had a fully-integrated express car wash built into it, something never before done in Calgary. Most importantly however, instead of a store or a bank or a restaurant, the primary retail business was a self-storage facility.

The team had a clear vision.

They wanted to bring self-storage in Canada into the 21st Century.

StoreWest Group of Companies • 2

Buffalo Run grand opening

FROM HUMBLE BEGINNINGS For the team at StoreWest, this opening in many ways represented the culmination of seven years of hard work.

The journey began in 2016 with a single property in Chestermere, Alberta. As Roland Schatz, president of the StoreWest Group of Companies, notes, “We literally started from nothing. Our first office was a combination between my dining room and a nearby Starbucks.” The team did, however, have a clear vision. They wanted to bring selfstorage in Canada into the 21st Century.

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When most people think of self-storage, they tend to think of ugly, corrugated steel buildings and barb-wired fences, buried off in some remote industrial park. “Selfstorage has always been seen as an industrial use,” explains Schatz, “visually unappealing and best hidden away.” The team at StoreWest felt it was time to challenge this view. They believed they could build high-quality facilities located closer to, or even within, the residential communities that used them.

Despite Alberta being mired in recession at the time, the team was able to secure financial backing from Meckelborg Financial Group (MFG), a Saskatchewanbased portfolio management group, for their first two projects. MFG had a long history of success with alternative assets, and saw storage as an excellent complement to their existing investments in student housing. “We knew members of the StoreWest team very well,” explains Mark Meckelborg, president of MFG, “and we bought into their vision for this asset class, and the opportunity it represented for our investors.”

The team believed they could build high-quality facilities located closer to, or even within, the residential communities that used them.

StoreWest Group of Companies • 4

The Nest, South Sheridan Way, Mississauga

With MFG’s support, between 2016 and 2020, StoreWest built two self-storage facilities in the Calgary area – Chestermere and Dufferin – along with a state-of-the-art car wash facility at Dufferin.

StoreWest first encountered Bluebird in late 2019, while looking for new third-party management for their two storage facilities. Originally out of the U.S., the founders of Bluebird – Jamie Bennett and Reade DeCurtins – had been active building storage facilities in the GTA for almost 20 years. In 2016, they launched the Bluebird brand in Canada, and began building Class ‘A’ facilities in the GTA under the new brand.

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Meckelborg Financial Group is proud to work alongside our partners Bluebird, StoreWest, and ICM Asset Management in the rollout of the ICM Bluebird Partners Trust.

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Cityview Boulevard, Woodbridge What started as a management contract with Bluebird’s newly formed management company quickly blossomed into a deeper relationship, consolidating in late 2022 with the founding of StoreWest Bluebird Partners Ltd, a joint venture between the companies to centralize all development across Canada under one roof. StoreWest and its partner Bluebird have four projects currently under construction in Calgary, Montreal and the GTA, with six more set to begin between in four different provinces, representing roughly $200M in new development between Q3 of 2023 and Q2 of 2024.

CHANGING THE FACE OF STORAGE IN CANADA What is notable about the StoreWest Bluebird partnership is not simply the scale of it, but also the approach. It is as much about ‘how’ and especially ‘where’ to build selfstorage, and what this means for how the asset class is viewed going forward. Take the new Buffalo Run facility as a trend-setting example. It is not located in an industrial park, but instead right in the middle of retail/commercial hub, just down the street from a Costco. Its sister project, due to open

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StoreWest Group of Companies • 6

We believe the future of selfstorage is to be part of mixed-use communities. It needs to be part of the community, not set away from it. later this year, is similarly located right in the middle of one of the most affluent communities in SE Calgary – Mahogany – across the street from a Sobeys and surrounded by multifamily housing. Both facilities more closely resemble retail shops or office buildings than they do self-storage facilities. “We believe the future of self-storage is to be part of mixed-use communities,” notes DeCurtins from Bluebird.

“It needs to be part of the community, not set away from it. If you are going have people living in 600-square-foot apartments, having affordable extra storage space nearby makes sense to everyone.”

As part of changing the nature of storage, StoreWest/ Bluebird are not only evolving where and what they build, but also how. The team partnered with Alberta-based Eagle Builders on Buffalo Run to build their first 100 per cent pre-cast storage facility. “Eagle’s state-of-the-art process allowed us to complete the facility in roughly nine months,” explains Scott Morrison, chief development officer for StoreWest. “That’s three to four months quicker than a typical build process, which is a game changer for selfstorage development.”

In January of this year the Bluebird/StoreWest group announced the next and perhaps most important step in their journey to change the face of storage in Canada.

Together with long-time partners Meckelborg Financial Group, and Calgary-based fund manager ICM Asset Management, they launched the ICM Bluebird Canadian Self-Storage Fund. The goal of the Fund is to aggregate Canada’s first and only coast-to-coast Class ‘A’ selfstorage portfolio.

Jane Street, Concord

FULL CIRCLE On an Autumn night in early October, the StoreWest team attended the E&Y Entrepreneur of the Year dinner in Calgary. They were one of the finalists for the Prairie Region, and will find out at the dinner if they’ve won.

“Obviously winning would be great,” notes Schatz, “but even being at the table is not something we would ever have thought possible when we started this journey.”

Schatz goes on to explain that, as part of the E&Y process they had to reflect on their growth as a company, and contemplate where they are today. “We’ve gone from a few guys meeting at Starbucks with a vision to build a couple of self-storage facilities, to $200M in development across Canada, and co-founders of a Storage Fund,” he notes with a shake of his head. But the journey is far from over.

The team is already mapping out expansion in at least five major Canadian cities from 2024 and beyond, where the original vision of revolutionizing self-storage across Canada will soon be realized.

www.storewest.ca I CM B L U EB I RD CA N A D I A N SEL F ST O RA GE L P

Acquiring t he best in market self storage facilit ies across Canada.

The Fund was formed as a strategic partnership between four organizations: Bluebird Self Storage, StoreWest Developments, Meckelborg Financial Group and ICM Asset Management to acquire and consolidate Class A self storage assets and operate them under the prestigious Bluebird brand.

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StoreWest Group of Companies • 7

SHAPING THE FUTURE OF YOUR ORGANIZATION IS A TEAM EFFORT // ELAN MACDONALD

Shaping the Future of Your Organization is a Team Effort

BY ELAN MACDONALD, VP EXTERNAL RELATIONS, U OF A

T

his autumn, I had the privilege of taking part in the launch of the University of Alberta’s Shape: The University Strategic Plan 2023-2033. The 10-year plan builds on the U of A’s success over its 115-year history and charts a course for action across the three pillars of our mission: education, research and community engagement.

I know strategic plans are not the most exciting topic, but they can have a real impact – and not just on your bottom line.

A strategic plan is not the icing on a stale, bureaucratic cake. When it’s done right, it’s the unifying foundation of an organization. It sets the vision and tone for an optimistic future and gets people on board and contributing to that future.

For the U of A, Shape doesn’t uproot or take the university in a totally novel direction. Rather, it leverages our strengths and sharpens our focus for the next 10 years. Based on widespread consultation, we emphasized the things that are most important to us, including the prioritization of people, the focus on the impact and goals of our work, and making a real difference in the lives of Albertans and people around the world. As a result, Shape reflects the university’s values and its path forward.

Wondering how you can do the same for your organization?

As I reflect on my recent experience at the U of A, I see a few key ingredients to a successful strategic plan.

• Take the time to plan and get the process right. It is more important to do good work than to do quick work.

• Create a plan using inclusive and consultative practices.

You may choose to consult on the consultation process itself. Test it, adapt it and make sure it works for everyone in your community.

AT THE U OF A, SHAPE DOESN’T JUST HELP RAISE GENERAL AWARENESS OF WHAT WE’RE DOING, IT HELPS OTHERS – OUR PARTNERS, POTENTIAL PARTNERS AND FELLOW COMMUNITY MEMBERS – SEE OUR PRIORITIES AND WHERE THEY MIGHT ALIGN BEST WITH US. • Create opportunities for participants to contribute in a way that works best for them. Not everybody is comfortable in a town hall meeting, so creating multiple opportunities for written submissions, online surveys and interviews is important. Even more important is listening when people contribute. As a result, they will see themselves in your strategic plan, giving them a good reason to invest in it alongside you.

At the U of A, Shape doesn’t just help raise general awareness of what we’re doing, it helps others – our partners, potential partners and fellow community members – see our priorities and where they might align best with us.

The opportunity I had to observe, contribute to, and learn from the University of Alberta’s strategic planning process proved the value of a strong, unified vision for our institution – and for any organization. If you are bold and aspirational and put stakes in the ground to position your organization, your community will have the confidence and clarity to engage, learn and grow with you for many years to come.

ELAN MACDONALD IS PAST CHAIR OF THE EDMONTON CHAMBER OF COMMERCE AND A FOUNDING DIRECTOR WITH EDMONTON GLOBAL. SHE ALSO SITS ON THE BOARDS OF COVENANT HEALTH, ATLAS BIOTECHNOLOGIES AND ALBERTA BALLET. SHE IS THE VICE-PRESIDENT (EXTERNAL RELATIONS) OF THE UNIVERSITY OF ALBERTA. HER COLUMN APPEARS MONTHLY IN BUSINESS IN EDMONTON.

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NOVEMBER 2023 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

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