INDEX A Abstract conceptualization (AC), 19 Academic dishonesty, 316–17 Acceptance, 90 active listening and, 91 Accommodation, 18, 20 Accountability, 141 creation of, 168 mutual, 259–60 Action plan, 71 implementation, 310–11 Action/reaction, 68, 69 Active experimentation (AE), 19 Active facilitative tactic, 207 Active inhibiting tactic, 208 Active listening, 154 acceptance and, 91 passive versus, 90–91 skills, exhibiting, 366 Adaptability, for leaders, 231–32 Affirmative action, 278 Agenda, meetings, 365 Aggressive behavior, 25, 26 Agreeableness, 27, 28 Agreement, change and, 241 Alcohol abuse, counseling for, 155 Allies, developing, 188 American Assembly of Collegiate Schools of Business, 6 Analysis political diagnostic, 183–86 power, 184 Appraisals, self-performance, 16 Argument, persuasive, 209 Assertive behavior, 25, 26 Assertiveness, 2, 27 in politics, 189 Assertiveness questionnaire, 25–26, 38 interpreting scores on, 25–26 scoring, 25–26 Assimilation, 18, 19, 20 Authority, 2 delegation of, 168 in politics, 189 with subordinates, 205 Autobiography, 14 Avoidance, 325
B Balance, 20–21 in life, 64
Bargaining in politics, 189 strategies, 340–41 zone, staking out, 340 Behavioral checklist, 40 for change, 243 for coaching, counseling, and mentoring, 157 for conflict resolution, 327 for cross-cultural communication, 124–25 for delegation, 172 for diversity, 280 on emotional intelligence, 64 for ethical decision making, 295 for feedback, 110 for goal setting, 51, 142 for interpersonal communication, 80–81 for leadership style, 225 for negotiation, 343 for nonverbal messages, 97 for persuasion, 212 for politicking, 190 for problem solving, 313 for teamwork, 266 Behaviors aggressive, 25, 26 assertive, 25, 26 assessing, 154 describing, 154 of effective managers, 2–4, 4 leadership, 222 maintenance, 262 message-sending, 85–86 negative feedback and, 109 passive, 25, 26 personal, 262 predicting, 154 recommending, 154 relationship, 222 role, 262 task, 262 task-oriented, 222 unacceptable, 248–49 Benchmarks, 311 Bias, confronting, 92–93 Big Five Personality Questionnaire, 27–29, 39 interpretation sheet, 28 interpreting scores on, 27–29 scores, 27 Blanchard, Kenneth H., 223, 293 Blog, 15–16 377
