BUSINESS RELATIONSHIPS

Page 63

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Part 1 • Self-Awareness

MANAGERS’ APPLICATION TIPS Most Type A individuals are unaware of or refuse to acknowledge their problems, or their need to change. Many attribute their past successes to Type A behaviors and others they fear that seeking help to change their behavior will be viewed as a sign of weakness. If extreme Type A’s continue in this manner, their behavior could become a major social problem. Since hostility and anger are the most “toxic” contributors to coronary heart disease for both men and women, Type A managers need to be open to feedback that they are hostile, and then do something to improve. Suggestions include reducing cynical mistrust of the motives of others; reducing the frequency and intensity of their anger, frustration, and rage; and learning to treat others with kindness and consideration.

SUMMARIZING YOUR SELF-AWARENESS PROFILE You now have calculated your scores for learning style, interpersonal needs, assertiveness, the Big Five personality factors, and cognitive style. Together they make up your Self-Awareness Profile. The interpretation sections for each characteristic have allowed you to analyze your scores and interpret what they say about you. Summarize your self-assessment profile in the spaces in the following table for future class discussion. Learning Style Scores from page 18: Learning Style _________________________ Concrete Experience ____________________ Reflective Observation __________________ Abstract Conceptualization ______________ Active Experimentation __________________

Interpersonal Needs Scores from Table 2.1 on page 23: Total interpersonal needs score: ____________. Enter your scores from Table 2.1 on page 23: Need

Expressed

Wanted

Inclusion

________

______

Control

________

______

Affection

________

______

Assertiveness Scores from page 25: Passive ______________ Aggressive ___________ Assertive _____________


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Index

15min
pages 402-411

Appendix: Exercise Guidelines and Materials

14min
pages 396-401

Principles for Ethical Decision Making

2min
page 318

Action Plan Implementation

2min
page 335

Ethical Screening

2min
page 317

When Might Resistance to Change Be Helpful?

27min
pages 267-281

Applying Ethical Guideposts to Decisions

2min
page 316

Strategies to Overcome the Resistance to Change

2min
page 266

Stages of Team Development

15min
pages 289-299

Skills for Promoting Change

4min
pages 263-264

Applying Persuasive Skills in Formal Presentations

14min
pages 235-244

Improving Your Persuasive Skills

5min
pages 233-234

Persuasion Tactics

2min
page 232

Persuasion Strategies

2min
page 231

Considering the Cost–Benefit Equation

33min
pages 214-228

General Guidelines for Political Action

5min
pages 211-212

Specific Political Strategies

3min
page 213

Political Diagnostic Analysis

9min
pages 208-210

Delegation Skills

20min
pages 195-205

Coaching to Improve Performance

2min
page 179

Obtaining Goal Commitment

20min
pages 165-175

How to Set Goals

3min
page 164

Image Communication

15min
pages 121-130

What We Know about Providing Feedback

22min
pages 133-144

What We Know About Effective Listening

6min
pages 116-117

What Skills Are Required to Send Messages Effectively?

25min
pages 102-113

What Can You Do To Apply EI?

27min
pages 87-99

What Research Tells Us about EI

2min
page 86

Self-Awareness Questionnaires (SAQ

42min
pages 42-62

How to Increase Your Self-Awareness

11min
pages 38-41

Planning for Implementation

14min
pages 75-82

Guidelines for Participating in Chapter Exercises

2min
page 33

Summarizing Your Self-Awareness Profile

13min
pages 63-70

Chapter 1 Skills: An Introduction

1min
page 26

Defining the Key Interpersonal Skills

2min
page 29

How Do You Teach Skills?

4min
pages 31-32
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