Business Solutions: transforming trust into value
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JANUARY 2020
Business Solutions: leveraging SAP expertise into customer value
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N T T D ATA B U S I N E S S S O L U T I O N S A PA C
Sharath Burla, CEO of NTT Data Business Solutions APAC, and Geuko Bosker, senior advisor to the CTO of NTT Data Corporation, discuss the importance of helping customers add new value to their business
O
riginally a part of the Nippon Telegraph and Telephone Public Corporation, NTT DATA has been an independent business
since 1988, focused on creating new paradigms 04
and value by transforming technology into meaningful innovation for its clients, helping people build newer, smarter societies around the globe. In 2005, the corporation set its sights on becoming a global IT innovator, embarking on a series of expansions, mergers, and acquisitions; in 2009, it acquired itelligence AG and Extend Technologies Pty Ltd, combining them to form NTT DATA Business Solutions. The past ten years, have seen the Business Solutions group grow to more than 8500 employees in 26 countries, focused specifically on helping enterprises of all sizes gain deeper insights and better outcomes through SAP services and solutions spanning applications, infrastructure, security, and communications. Sharath Burla, CEO of NTT DATA Business Solutions APAC, explains, “the way the company
1989
Year founded
$1bn+ Revenue in US dollars
10,000 Number of employees
05
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N T T D ATA B U S I N E S S S O L U T I O N S A PA C
“ The way the company has grown is through value creation, through a history of selftransformations” — Sharath Burla, CEO, NTT Data Business Solutions APAC 06
has grown is through value creation and a rich history of self-transformations.” NTT DATA is in its 29th year of revenue growth. Since acquiring itelligence in 2009, NTT DATA has grown phenomenally, from 32,000 employees and 80% of business practice being based in Japan to more than 125,000 employees and over 65% of business based outside of Japan. With a strong focus on key client-first, foresight, and teamwork values, NTT DATA embraces its Japanese heritage as a trusted global innovator. As a Platinum SAP partner, Business Solutions is a market leader, delivering S/4 HANA Implementation and Transformation projects globally. “We work closely with SAP not only to deliver SAP solutions, but we also invest significantly more money into R&D and Innovation than any other professional service group.” he adds. Adding value is extremely important to the corporation. Burla brings with him 12 years’ experience in tech, with a focus on growing companies, while Geuko Bosker worked at itelligence for 16 years before entering his current role as senior advisor as the CTO of
CLICK TO WATCH : ‘TRUSTED GLOBAL INNOVATOR “NTT DATA”’ 07 NTT DATA Corporation. “Our tagline is
knowledge is a highly valuable cur-
‘we transform trust into value’,” states
rency at Business Solutions. It aids the
Burla, “Our proven knowledge and
knowledge acquisition path by imple-
expertise, along with our onsite, off-
menting high-end training, tools, and
site, and offshore methodologies and
customer engagement programmes.
execution processes have made us a
“Gone are the days when we pushed
marketplace leader. Success requires
our solutions and products,” says
agility and vision to act decisively.”
Burla. “Now, it’s about taking a step
This is especially important in a world
back, understanding what the client is
driven by digital transformation. “The
going through, their challenges, their
customer drives the change. They rely
desired outcomes and then looking
on our thought leadership to help them
at what added value we can bring. We
define themselves,” explains Burla.
know that every organisation is at a
With customers more informed about
different stage on its digital journey.
their tech needs now more than ever,
When navigating the ever-shifting path w w w.nt tdat a . com
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E XE CU T I VE PRO FI LE
Sharath Burla Sharath Burla is Executive Vice President and CEO of Asia Pacific NTT Data Business Solutions and is based in Singapore. In this role, Sharath is responsible for driving NTT Data Business Solutions APAC market and business growth, creating value for customers, employees and stakeholders while coordinating and leading business activities in the region. Sharath has more than 25 years of business experience including over 18 years of management experience in information technology, business transformations, sales leadership, ERP, CRM, supply chain management and program management. Prior to joining NTT DBS APAC, Sharath held multiple senior management positions in sales, practice and strategy at DXC Technology (HPE). In his last role at DXC, Sharath was responsible for Enterprise Cloud Applications Business P/L across the region. Prior to DXC, Sharath held partner and leadership positions at start-ups and fortune 500 companies. Sharath holds a bachelor’s Degree in Mechanical Engineering from Bangalore University, a master’s in business administration from California State University and a masters in Sales Transformation from London. In addition, Sharath holds multiple industry and professional certifications including PMP from PMI, CSCP from APICS, SAP, Siebel, ITSM, Six Sigma and others.
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N T T D ATA B U S I N E S S S O L U T I O N S A PA C
C O M PA N Y FACT S
• NTT Data has grown from 32,000 employees and 80% of business practice being based in Japan in 2009 to over 125,000 employees with over 65% of business based outside of Japan today • NTT Data is in its 29th year of revenue growth
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toward a digital enterprise, you need a
to have a project manager focussed
trusted partner to help you make sense
on a specific budget and deadline,”
of everything. We help our clients stay
says Bosker, “Now, we’re looking into
ahead of what’s coming next to avoid
continuous programme management
the minefield of new challenges that
with smaller Agile sprints rather than
emerging technologies unearth.”
project-based management.” Tech
Digital transformation has forced
plays a role as well. NTT DATA’s
Business Solutions to re-evaluate inter-
DevOps platform, Altemista, and its
nal processes. Projects that previously
low-code, no-code solution CAD (com-
took two years from blueprint to imple-
puter-aided design) helps developers
mentation are being broken up into
execute projects efficiently. Meanwhile,
smaller pieces through design thinking
its research and development (R&D)
and Agile methodology. “We used
team is looking into increasing both
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workflow efficiency and customer
up to speed, despite all of our invest-
experience through Digital Managed
ments, continues to be a challenge.”
Service solutions. Business practices
Burla says, “It’s not easy to form that
are constantly updated in line with
cohesive, collaborative, innovative,
customer expectation. “People are
high-performing team we are looking
important. Across the group, we have
for.” To combat this, Business Solutions
over 15,000 SAP consultants in 35
provides methodologies, guidelines,
countries. They cement the binding of
and training that are mandatory across
what we want to do moving forward,”
the board. Currently, NTT DATA is
affirms Burla. Establishing governance
also rolling out NTT DATA Knowler, a
in the face of global expansion is one
knowledge platform based around
of the most difficult tasks for a multi-
ontologies, neuro-linguistic program-
national company. “Bringing everyone
ming (NLP), artificial intelligence (AI). w w w.nt tdat a . com
Connecting All Parts of Your Business to
The Best Run Automation and AI are an important
our own processes and enhance our
tech avenue for the company. “People
workforce to ensure we actually have
are still looking for the right angles
enough resources to keep up with the
in the pursuit of AI,” says Bosker. “You
work our growth is developing. This
need to either train people or actu-
guarantees we can create the highest
ally find the right talent to implement
value for our customers, ensuring on-
it successfully.” Bosker sees this as
demand support for every single one
an opportunity. As a global company,
of them in the future.”
NTT DATA can attract a talent pool
According to Bosker, digital trans-
that most of its customers can’t. “Some
formation has encouraged companies
of the R&D assets we are currently
to reconsider employee relationships.
focusing on are to be deployed inter-
The focus, he says, is on finding the
nally first,” states Bosker. “Although
right employees and keeping them
we intend to sell these solutions in
in-house. Business Solutions uses a
the future, it’s important to digitalize
design-thinking model to be able to
deliver on customer demands. The
R&D level as well, from virtual reality
implementation of this model is aided
meeting rooms that have real-time
both by cross-training employees
language translation capabilities to
across the company and through its
the worldwide implementation of
leadership choices. “This is what we
SuccessFactors, which supports HRM
call a digital workplace,” says Bosker.
processes around employee retention
“It’s about making all the knowledge
and long-life learning concepts.
we have available to our people and
Looking to the future, NTT DATA
ensuring everyone can collaborate
Business Solutions continues to expe-
and communicate with each other,
rience significant growth in the APAC
anytime, anywhere.” This is something
region, having completed acquisitions
NTT DATA is embarking on from an
in Indonesia and Thailand as part of 13
E XE CU T I VE PRO FI LE
Geuko Bosker Geuko Bosker is senior specialist in Technology & Innovation General HQ of NTT Data in Tokyo and acting as senior advisor to the CTO of NTT Data Corporation. His primary focus is global technology & innovation management & Strategy. As part of his role, he is co-leading the SAP innovations team in NTT Data globally and is a member of the digital focus area leadership team for Internet of Things. Before he came to Tokyo he was director for managed services and innovations at itelligence Benelux, leading a team that was focused on combining the strength of long term customer relationships with introducing and implementing the latest innovations and technologies of the SAP product portfolio.
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N T T D ATA B U S I N E S S S O L U T I O N S A PA C
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“ It’s about taking a step back, understanding what the client is going through, their challenges, their desired outcomes and then looking at our solutions to determine what added value we can bring” — Sharath Burla, CEO, NTT Data Business Solutions APAC
AMLAD, the digital archive service developed by NTT DATA to preserve priceless cultural records for the Vatican Apostolic Library
its plan to scale into the Indochina market. By industrialising its industry templates, best practices, and repeatable solutions, the company minimises the risk traditionally associated with transformative processes. Business Solutions’ five focal points are customer experience and intelligence, employee experience and intelligence, financial intelligence, business intelligence, and systems intelligence. Its 2020 global plan outlines goals to help it expand its marketplace footprint. One of these is increasing workplace diversity and inclusion, ensuring the world within the company looks like the world without and championing female leaders. “We want to cross-pollinate our systems, our leadership and our talent,” affirms Burla. As a market leader in utilising SAP portfolios to help customers achieve intelligent enterprise, Business Solutions’ sights are firmly set on achieving continuous growth over the next few years, both for itself and for its customers.
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NTT Data Business Solutions APAC 24 Sin Ming Lane Midview City #02-103 Singapore T +65 6659 0123 www.nttdata.com