TRANSFORMING SECURITY WITH TECHNOLOGY
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PROSEGUR: DIGITAL TRANSFORMATION FOR INTEGRATED SECURITY WRITTEN BY
WILLIAM SMITH PRODUCED BY
KRISTOFER PALMER
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w w w.pro se g u r. com
PROSEGUR
Christian de Suñer, Head of Integrated Technology Security Solutions at Prosegur, reveals the combination of manpower and technology powering a security transformation
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L
ike so many others, the security industry is finding that digital transformation can uncover new solutions to its unique challeng-
es. Multinational private security company Prosegur is spearheading this movement in the industry by implementing a ‘security transformation’. Christian de Suñer is Head of Integrated Technology Security Solutions at Prosegur Singapore. “In 2011, Prosegur started its Asian journey acquiring several local security agencies in Singapore. I helped with the integration of those companies into the Group at that time and now I lead the Integrated Technology Security Solutions department, the main role of which is to transform, with technology, our existing sites and secure new integrated security contracts – meaning manpower and technology together.”
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PROSEGUR
$3.9bn+ Approximate revenue
1976
Year founded
One of the key developments put into practice by Prosegur has been the introduction of offsite ‘Smart Centres’, using technology to offer improved security services at the sites. “In some situations, we can have an operator seated in a control room performing multiple roles at once, such as digitally patrolling via cameras,” says de Suñer.
170,000
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Approximate number of employees
“Instead of a one-hour physical patrol, they can do it in 15 minutes. The idea is to complement and support our physical patrols. We can achieve an increase in productivity and carry out more frequent patrols, while reducing our vulnerability to sick leave or weather problems. For example, we can do two physical tours a shift, and six digital – eight in total, double the four physical patrols from before. This way we maximise the efficiency of our security services, providing higher security with less resources. If needed, smart centre operators can coordinate officers on the ground to respond. If there’s a false alarm, that’s caught at the smart centre.” Beyond serving to expand security officers’ reach, technological solutions are also in place to notice unseen
CLICK TO WATCH : ‘SECURITY - PROSEGUR INTEGRA’ 07 discrepancies. Though cameras have long been part of the security play-
way, it will be flagged to our operator.” When an incident does occur, POPS,
book, artificial intelligence and
the recently introduced Prosegur
machine learning are uncovering new
Operations Platform application,
ways to process the visual data they
provides security officers with a suite
return. “We’re using machine learning
of tools. These include bi-directional
algorithms to automatically learn the
communications between the ground
difference between a normal move-
and command centre, access to
ment pattern and an abnormal one in
operational procedures and reports
a surveillance camera scene,” says de
for the site owner, all of which serve
Suñer. “The differences are detected
to integrate the different parts of the
at a pixel level, and in real time. The
security operation. “One main benefit
technology doesn’t know if it’s a person
is that we can, at any point in time,
or a bird or a car – if the image differs
send alerts to/from the Smart Centre.
from the previous one in a suspicious
If there is a fire two blocks away from w w w.pro se g u r. com
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Once the intrusion has been verified, the system allows remote activation of deterrent devices
Lights
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MORE EFFICIENT STAFF WITH FEWER RESOURCES DAVANTIS specialises in video analytics for perimeter security, developing trusted technology compatible with all security systems on the market. Offering real solutions around the world, the company has over 6,000km of perimeter under surveillance with channels installed in more than 40 countries. An example of DAVANTIS’ work can be found in the Sagrada Familia, a Roman Catholic church in the city of Barcelona designed by architect Antoni Gaudí. The first stone was laid in 1882 and building work continues to this day. The church is Gaudí’s masterpiece, the pinnacle of Catalan Modernist architecture and is one of the most visited monuments in Spain. The monument requires protection to the highest security standards adapted to its unique characteristics and surroundings, since it receives almost five million visitors a year and building work is still ongoing. Sagrada Familia is one of the city’s most important tourist attractions and is protected by stringent security measures. Detection of intruders, abnormal behaviour and loitering in specific areas are among the major issues that require monitoring in this spectacular building. The Sagrada Familia relies on DAVANTIS video analytics systems to protect the site and ensure optimal functioning of the monument at all times. DAVANTIS video analytics systems are fully compatible with all existing hardware and are adapted for use with both thermal and visible technology to control more than 50 critical points on site. The project involved installing more than 50 thermal and visible cameras with DAVANTIS video analytics systems. The company’s highly compatible equipment made it possible to combine existing and new
cameras made by different manufacturers. A combination of compatible, scalable Daview S and Daview LR systems were used. Different security zones were created to automatically alert the person assigned to manage each incident, establish security rules according to the site’s opening and closing times and scale the system to cover the changing needs of the monument and reinforce surveillance points in case of changes to the environment. DAVANTIS' systems benefit installers thanks to the combination of technology and security personnel. This means DAVANTIS can offer a superior, more efficient solution than those of competitors, who often rely on additional investments in resources and more guards per shift. They also provide better margins and profits. Technology sales margins are often greater than those for security staff, making the installation of DAVANTIS systems an opportunity for installers to improve profit margins. End users profit from more reliable, effective security. When it detects an intruder, DAVANTIS video analytics automatically raises the alarm so that security staff can take action instantly. The company’s solution is also less costly because fewer security guards are required to monitor a site. DAVANTIS’ equipment is scalable so that customers make additional investments as their security needs change, with standalone installation tailored to space constraints and IT requirements. www.davantis.com +34 935 868 990
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PROSEGUR
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our site, we can send an alert to all
If there is no response, our Smart
our nearby sites and make them aware.
Centre can remotely control the location,
We are able to send immediate
cameras and microphone of the mobile
information to make people aware
device to learn what is happening and
of what they need.” By tracking and
assist our security officer.”
distributing information in this manner,
Such innovations require the support
Prosegur can also improve the safety
of partners, and Prosegur selects its
of its security officers. “If an officer
solutions based purely on merit.
feels unsafe while patrolling in a
“Prosegur is brand agnostic. We sell
threatening area, they can make the
customised security solutions. We take
Smart Centre aware and then, every
in all the data and then we understand
two minutes, the Smart Centre will
whatever is best for the client. We don’t
send a signal, to which they need
manufacture anything and we don’t
to respond, to confirm they are OK.
have a stock we need to sell because
it’s out of date. It has to fit the client.”
capital arm, using its security expertise
Bosch Security Systems has been
to invest in promising companies in
a partner for a number of Prosegur’s
the space with an eye on facilitating
projects, de Suñer explains. “We feel
their growth and obtaining a return on
comfortable working with them,
its investment. One beneficiary of this
because their products, such as
investment has been Octopus Systems,
cameras, are of the highest quality
an Israeli company providing a state-of-
and provide our clients a premium
the-art security platform solution.
and long-lasting solution. We are now
“Octopus fits with our security services
collaborating with them in several
fantastically. The way our operators
projects involving high-end condomini-
are managing incidents is fast, efficient,
ums.” With the need for high quality
and has helped us to win one of the
solutions in mind, the Group has
biggest, if not the biggest, integrated
established a technology venture
security contracts in Singapore.”
E XE CU T I VE PRO FI LE
Christian de Suñer Christian de Suñer is a management professional with 19 years of international experience spanning Singapore, China, Spain and Mexico in various industries. Within the security industry, he helped the integration of PROSEGUR GROUP’s first acquisitions in Asia, and established a strong footprint in Singapore. In Shanghai, he first supported a joint venture, and is now leading the technology division in Prosegur Singapore, introducing integrated security solutions (manned guarding and technology) and spearheading the security industry transformation in Singapore. Christian holds two university degrees: a Diploma in Business Administration and a BSc in Actuarial and Financial Sciences by ICADE University, Madrid (Spain). w w w.pro se g u r. com
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PROSEGUR
“ THERE IS NO OTHER WAY THAN THROUGH TECHNOLOGY” — Christian de Suñer, Head, Integrated Technology Security Solutions
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BUILDING TECHNOLOGIES SECURITY
Integrated Solutions for Commercial Buildings 1
Video Systems
2 Access Control Systems
3
Intrusion Alarm Systems
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SAFETY
4 6
4
10
3
Fire Alarm Systems
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8
1 2
5
Public Address
COMMUNICATIONS
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Conference & Discussion
BUILDING MANAGEMENT & APPLICATIONS
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Commercial Audio
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Management Software
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Cloud-based Services
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Professional Services
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4 ANSWERS TO THE MODERN WORKPLACE’S ANNOYANCES When we set out to develop a smart building, a smart city, or even a smart nation, we start with the questions, “what are the current systems in place and how can we help?” Each addresses a different set of challenges. We look at how the current systems interact, and come up with ways to measure and optimize unique problems and their solutions. In offices, security is especially important to keeping every company’s most valuable contributors safe and sound. Below are ways we’ve solved these existing problems.
Smart Carpark A carpark is often a visitor’s first point of contact with any building. Picture your businesses visitors or colleagues driving around several tight corners, keeping an eager eye out for one free spot. One of our solutions makes it possible for visitors to check on parking availability before they arrive. We use video-based analytics to recognize and count empty lots in an open-air car park; the analytics are run from a single camera mounted onto the roof, eliminating the need to embed sensors in each parking lot. The system is also able to recognize if a car is illegally parked, take note of the license plate details and location, and notify facilities management team to investigate.
Smart Zoning Once past the gate, people want to get to their office floor on Monday morning – the elevator has room for once, and then someone pushes a cargo trolley in instead of using the goods lift. Our smart building detects this and triggers an announcement, directing that person to use the appropriate lift. Smart cameras are trained to recognise objects and apply rules to determine what kinds of objects are allowed or disallowed within a certain zone. The cameras are integrated with the public address system. When they detect a violation, targeted announcements can be sent to the affected zone to address security, safety or usage issues.
Touchless Access Now imagine someone then enters the building with a coffee in one hand and phone in the other. They walk up to the gate, smile, and keep walking. Our intelligent entry solution makes use of touchless access; a smart video camera captures the facial details of a visitor and matches it to their registered facial details. The gantry automatically opens for an authorized visitor or staff, and reversely keeps the gate shut for those who are not registered or allowed.
Smart EVAC In cases of emergency, our AVIOTEC cameras detect fire before smoke can even be discerned by humans. This is very important because early detection of fire is important in curtailing its perilous spread. The integration of these cameras with the public announcement system allows for the zoning of evacuation messages so that people are directed to the best evacuation routes, and the access doors will automatically be unlocked for them to exit.
To find out more, contact us at: apr.buildingtechnologies@bosch.com
PROSEGUR
“ TECHNOLOGY DETECTS, MANPOWER REACTS” — Christian de Suñer, Head, Integrated Technology Security Solutions
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De Suñer is clear that it’s never a matter of bringing technology to a site for the sake of it. Instead, it must always be appropriate for the customer. “Every time we want to transform a site, we need to do a proper survey – usually quite a few. We need to understand the culture of the site. Then we can start the security solution brainstorming stage.” Indeed, culture is a big focus for Prosegur, internally as much as in its sites. Motivating the digital transformation of security has been manpower issues stemming, in part, from an unfavourable view of working in the security industry. The government of Singapore is seeking to address this issue in the near future, mandating a maximum eight-hour shift and increasing pay. These moves should help the integration of technology with manpower, and de Suñer welcomes them. “The government is pushing the industry into more technology-based solutions, because only with the help of technology can we perform the same duties with the available manpower without compromising the security of the site. Training is a very important part of this. The industry, w w w.pro se g u r. com
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PROSEGUR
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“ WE NEED TO UNDERSTAND THE CULTURE OF THE SITE FIRST” — Christian de Suñer, Head, Integrated Technology Security Solutions
for instance, is bringing in virtual reality training, and on our side we’re trying to simplify jobs and redesign their tasks. Initially, officers often fear things will be more complicated, but they soon understand it’s actually going to get easier. Technology detects, manpower reacts.” One clear example of this axiom is the video analytics from Davantis Technologies, a world-class solution for perimeter intrusion detection using CCTV images. Their technology is very easy to install (with machine learning
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capabilities) and even easier to operate,
two or three years it’s going to be
facilitating a very quick response from
massive. Security agencies who aren’t
our security officers.”
adopting this technology approach
The future for Prosegur Singapore
are going to struggle. We need to move
heralds an increase in the number of
fast because service buyers are not
integrated security sites, with the
going to greatly increase their security
company aiming for them to make up
budgets. There is no other way than
50% of its total in the near future.
through technology.”
De Suñer views this transformation as truly existential, and has worked to ensure that Prosegur is fit to face the future. “We see the coming wave. It’s small right now, but in the next w w w.pro se g u r. com
11 Lorong 3 Toa Payoh Jackson Square – Block B #03-26/27/28 Singapore 319579 www.prosegur.com