KPMG Canada August 2019

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DIGITALLY TRANSFORMING SMEs’ CYBERSECURITY SOLUTIONS


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KPMG: PRAGMATIC CYBERSECURITY SOLUTIONS FOR SMEs WRITTEN BY

AMBER DONOVAN-STEVENS PRODUCED BY

JAKE MEGEARY


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KPMG CANADA

LEADING CYBER STRATEGY AND TRANSFORMATION PROGRAMS FOR KPMG, DARREN JONES DISCUSSES HIS EXPERIENCE AS BOTH A CLIENT AND CONSULTANT IN THE CYBERSECURITY INDUSTRY, AND HOW THE GLOBAL CONSULTANCY OFFERS PRAGMATIC AND SUSTAINABLE SOLUTIONS

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O

ne is always dealing with several clients at any time, assisting them with the different challenges or opportuni-

ties that they may be dealing with,” says Darren Jones, in leading Cyber Strategy and Transformation programs for KPMG’s clients. One of the key factors that make Darren Jones such a successful consultant for KPMG’s clients is his desire to empower those around him, combined with an empathetic understanding of a client’s experience. Before taking on the role of Director in the Cybersecurity consulting practice at KPMG, Jones had been a client of the firm. He was pleased with the professionalism and level of service provided by the firm, and now that he is with KPMG he shares that this background can be a surprise to those he works with: “I’ve been the person who’s either been working


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KPMG CANADA

“ ONE IS ALWAYS DEALING WITH SEVERAL CLIENTS AT ANY TIME, ASSISTING THEM WITH THE DIFFERENT CHALLENGES OR OPPORTUNITIES THAT THEY MAY BE DEALING WITH 06

— Darren Jones Director, Cyber Security Services, KPMG Canada

together with consultants at implementing a solution, and occasionally the one accountable for the budget that the different consulting teams are working within.” He continues: “Having been ‘on the other side’ as a client of consulting services, I am wary of recommending or implementing solutions that don’t have a pragmatic, lasting value for the client.” This experience helps enable Jones and KPMG to deliver a focused and cost effective solution for all organizations, but especially SMEs. Jones’s 20-plus years of work within consultancy allows him to draw upon previous experiences to create new cybersecurity solutions for his clients, as well as using his broad existing network to widen KPMG’s clientele. For Jones, much of his personal sense of achievement has derived from supporting his clients in their technological journeys. He references working relationships that span decades with some of the most innovative creators and thought leaders in cybersecurity the world over. “That degree of intellectual engagement has always been an


CLICK TO WATCH : ‘KPMG CANADA: LET’S DO THIS’ 07 exciting aspect of working in this field,”

targets a larger scale organization like

he remarks.

a bank or a government department that’s had access to millions of dollars

BECOMING CYBER AWARE

to build their cybersecurity, there are

When it comes to cyber awareness,

instant response protocols typically

unfortunately some of Jones’s clients

in place. For SMEs and NPOs, how-

have come to him only after they have

ever, security management can be

encountered a threat. “One particularly

either minimal or non-existent in some

worrying detail in the uptick in instanc-

cases.” These themes around cyber-

es of ransomware in recent months,”

security readiness were also borne

says Jones, “is the focus toward mid-

out in KPMG’s recently published

sized and small municipalities, mid-

CEO Outlook Survey. To help encour-

sized and even small hospitals, and

age preventative measures in place

some not-for-profit organizations such

of reactive ones, Jones shares that

as charities. When ransomware

KPMG consultants offer a 15-point tip w w w.k p m g . ca


KPMG CANADA

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and question sheet to SME clients to

the cyber strategy needs to be comm-

help to get them started on the journey.

unicated across all levels of a company.

With the rise of attention that

As an example, Jones recently delivered

cybersecurity receives, the demands

an awareness talk entitled ‘Cybersecu-

on Jones’s team have only grown. Yet

rity: How You Can Help’ which was pre-

he notes that there has also been a

sented to staff at one of KPMG’s long

growing feeling of “cyber fatigue” from

term municipality clients.

the constant fear mongering from

Discussing his experience working

companies and media over the last

with clients on change management,

decade. For this reason, Jones says,

which is vital in introducing any new

KPMG has focused on promoting prag-

strategy, Jones comments: “It’s impor-

matism in cybersecurity and cost

tant to build structures and measures

effective, sustainable solutions. To

to ensure the implementation will

ensure that a solution is sustainable,

proceed with proper acknowledge-


ment of governance; to ensure the

feels positive about the future result-

ongoing vitality of measuring success;

ing from the solution: “It’s using that

and to have a whole strategy wrapped

frame as a way of helping the client

around that implementation.” He notes

to not only see a positive future, but

that putting these elements in place is

visualize what’s positive about the

key to helping to ensure dialogue with

future for them.” This is particularly

clients moves beyond empathy into the

important, he says, as KPMG does

practical implementation of solutions.

not operate solutions for its clients,

Jones emphasizes the importance of

so it is imperative that they are

not only creating solutions that are

pleased with and are ready to take

cost effective, but also ensuring a client

ownership of the result.

E XE CU T I VE PRO FI LE

Darren Jones

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Darren is an accomplished IT leader with over 25 years of experience both in industry and as a consultant. With demonstrated abilities in motivating and leading technical personnel, project managers and consultants, Darren has worked in a diversity of roles — as Director of the CIO Solutions consulting function at a large consulting firm, a senior executive and investor in fintech start-ups, leading the Security & Critical Infrastructure Solutions function at a major stock exchange, the VP of Information Security Solutions for one of the world’s first integrated managed solutions providers, and as the Senior Manager and lead for eSecurity Architecture Solutions practice area at a big 4 firm. This breadth and depth of experience provides Darren’s clients with a perspective that is at once strategic and pragmatic.

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KPMG CANADA

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“ KPMG AS A FIRM CERTAINLY RECOGNIZES THAT IT WILL HAVE SUBSTANTIAL NEEDS FOR TECHNOLOGY AND AI-DRIVEN SOLUTIONS TO SUPPORT THE LOCAL COMMUNITY AND BUILD SMART CITIES.” — Darren Jones Director, Cyber Security Services, KPMG Canada


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“ HERE WITHIN KPMG WE ARE DEVELOPING A CENTRE OF EXCELLENCE FOR CYBERSECURITY IN MUNICIPALITIES” — Darren Jones Director, Cyber Security Services, KPMG Canada

focused on cybersecurity fundamentals, and the other on offering an advanced certificate in cybersecurity.” Four years on from the program’s conceptualization, Jones shares that KPMG has hired one graduate who has come through the program, Frances MacTaggart, who affirms the benefits of the course: “I couldn’t more strongly recommend the combination of certificates (Fundamentals and Advanced) to those who are new to the field,

EDUCATING ON CYBERSECURITY

wishing to make a career change or

To encourage this approach to cyber-

those who are wanting to further

security in consultants and to sustain

prepare for the CISSP designation.

knowledge development in the industry,

York University’s Cybersecurity

Darren has been working with York

Certificates are an outstanding way

University to provide mentorship to

to increase your knowledge and depth

students and graduates. Jones started

of understanding.”

working as a curriculum advisor to York University at the beginning of his tenure

LOOKING AHEAD

with KPMG. “This certificate program

A well implemented cybersecurity

is offered to undergraduate students

solution ensures that a company can

who wish to augment their existing

look forward with confidence at

studies by pursuing the specific

opportunities to innovate, instead of

certificates being offered, and it was

focusing on previous errors. As KPMG

also being introduced as something

looks ahead to the future, Jones

for postgraduate or working profession-

shares that the firm will assist in the

als to participate in. We have divided

creation of the security foundations of

our curriculum into two segments: one

smart cities. “KPMG as a firm certainly w w w.k p m g . ca

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KPMG CANADA

CA$1.5mn Approximate revenue in 2018

1869

Year founded

6,500

14

Approximate number of employees


recognizes that it will have substantial needs for technology and AI-driven solutions to support the local community and build smart cities.” Jones urges that, as larger cities enlist private and public sector partnerships to build and operate smart city solutions, they be cognizant of the risks. While they will have their own specific concerns regarding cybersecurity as individual organizations, they need to be aligned by a single, overall strategy that can manage the public’s expectations and ensure citizen engagement and trust. “Here within KPMG in Canada, we are developing a centre of excellence for cybersecurity in municipalities,” says Jones, and with KPMG’s impressive collection of awards and its pragmatic focus, the firm is set to cement itself as a cornerstone in implementing these cybersecurity strategies.

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KPMG Canada Bay Adelaide Centre 333 Bay St 4600 Toronto ON M5H 2S5 T +1 416 777 8500 www.kpmg.ca


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