5 Minutes With... Glo Gordon

Glo Gordon CEO of MATRIXX Software, the global leader in 5G monetisation for telecommunications, on her evolving leadership style

Glo Gordon is a recognised leader with deep experience and expertise in technology management and sales. She has served on MATRIXX’s Board of Directors since 2018 and was most recently the Chief Revenue Officer (CRO) for industrial AI and IoT company Uptake. Prior to Uptake, Gordon was Global Sales Leader for Cisco’s Internet of Things (IoT) Solutions and Services. Before that, she served as CRO at Jasper, the IoT service platform acquired by Cisco for US$1.4 billion. She has also held senior leadership roles at SAP and PeopleSoft.

How would you describe your leadership style?

I’d describe my leadership style as constantly learning and open with accountability. I’m a relatively new CEO, in the role now for three years and leading with clarity on our collective and individual goals has been consistently reinforced as critical to our success. We have three priorities at MATRIXX and these are our ultimate guides for all decisions and measurements of success (Northstar, Raving Fans, Culture).

I also try to bring curiosity to my leadership style. If I don’t know something or don't understand something, then I want to learn. I want to know what employees have to say –that’s why we use data from employee surveys as a factor when we’re refining departments or practices. I firmly believe that a truly successful CEO needs to drill down into the details as much as they have to look at the big picture.

What is the biggest challenge you face as a female CEO in the tech industry?

Being asked this question – my hope for our industry is that this will no longer be a legitimate question.

Do you feel the role of the CEO has changed post pandemic?

Absolutely! I took over as CEO in January 2020, right before the pandemic truly kicked off. Especially after COVID, people have really come to value clear and consistent communication from leadership as well as flexibility and understanding for how hectic life can be, and that all starts with the CEO.

As we have learned to do more in a remote environment, the balance employees and candidates strive for must now be a strong consideration for employer value. This has become a factor in loyalty and employee retention. Happy employees drive a positive culture, and our customers can also feel that. We truly care about our employees’ work/ life balance and regularly monitor leading indicators to ensure we see the necessary measurements of success for the business.

With your knowledge of AI, what question would you ask ChatGPT?

It would be fun to have AI assist with personal tasks, such as having it build the ultimate vacation getaway or offer the best advice for overcoming jet lag. READ THE FULL STORY