Overhauling Connectivity In The Channel Islands
Project Partners:
JT Group:
Overhauling Connectivity In The Channel Islands Written By: Nye Longman Produced By: Danielle Harris
JT GROUP
The small telco has used a unique strategy to secure investment to deliver the latest technology to its customers
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T is a full service communications provider that has strategically deployed technology and partnered with global experts in order to offer its B2B and BTC customers innovative, competitively priced products and services. It has supported these efforts in recent years by continually investing tens of millions of pounds on upgrading and innovating infrastructure in the Channel Islands. Notably focussing on two large-scale programmes: Rolling out a 4G LTE/A network and converting every broadband line on the island of Jersey to superfast fibre, through a project known as ‘Gigabit Isles’. This programme has attracted worldwide attention for JT and has placed Jersey 4th in the world for fibre connectivity per head of households connected.
JT provides the Channel Islands with a range of broadband, mobile and fixed telephony services for both personal and business customers
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Operations JT provides the Channel Islands with a range of broadband, mobile and fixed telephony services for both personal and business customers. It also delivers global roaming services on a wholesale basis, as well as enterprise solutions for companies of all sizes, spanning the full range of business verticals. The company now employs over 500 people spread across 11 offices around the world, serving nearly 1 million subscribers globally. The company has combined shrewd foresight, with a structure that has enabled it to continuously reinvest in the business, in order to provide its modest customer-base with state-of-the art technology and fulfil its vision of being the partner of choice for global telecoms innovation. A key factor in achieving this has been JT’s commitment to and its nurturing of its strategic partnerships. The result is that JT today has the type of global reach normally only seen in much larger global telecoms companies and services large multinational organisations. Through being lean, agile and forward thinking, JT offers a flexible and bespoke approach to communications solutions. Gigabit Isles Currently the company has made significant progress in rolling out its Gigabit Isles fibre-tothe-home project, which will see all broadband lines for consumers and businesses in Jersey and a number in Guernsey gain access to superfast
Key Personnel
Graeme Millar Chief Executive Officer Graeme Millar has a strong track record heading up commercial and marketing across a variety of global and local roles in Western and Central Europe, Russia and the USA. He joined JT in late 2009 as its CEO after a two year stint as Chief Commercial Officer of MTC Russia. He holds a BSc and MSc in Natural Sciences from Magdalen College, Cambridge as well as a postgraduate certificate in Design, Manufacture and Management from Cambridge University’s Engineering Department.
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ZTE is a globally-leading provider of telecommunications equipment and network solutions, with operations in 160 countries. Founded in 1985, ZTE is listed on both the Hong Kong and Shenzhen Stock Exchanges and is China’s largest listed telecoms equipment company.
http://wwwen.zte.com.cn/en/
ZTE initiated M-ICT Strategy in 2014, highlighting "Connects Everything; Reshapes the World". It includes four areas, Ubiquitous Access, Network Foundation, Services Innovation and Monetizing Business. The key focus is to help our customers to create strategic advantages.
SUPPLIER PROFILE
ZTE CORPORATION ZTE Corporation is a globally-leading provider of telecommunications equipment and network solutions. With operations in 160 countries, the company is a leader in technology innovation, delivering superior products and business solutions to clients all over the world. Founded in 1985, ZTE is listed on both the Hong Kong and Shenzhen Stock Exchanges and is China’s largest listed telecoms equipment company. ZTE’s operating revenue for 2014 amounted to GBP 8.1 billion. Offering the industry’s most comprehensive product range and end-to-end solutions, ZTE delivers cuttingedge technology to telecommunications clients in wireless, access & bearer, value-added services, terminals, managed network services, and ICT solutions for enterprises and government agencies. ZTE’s expertise and flexibility in these areas enables our customers globally to achieve business objectives and attain increased competitiveness.
ZTE (UK) LTD, 2nd Floor, Landmark Place, Windsor Road, Slough, SL1 1JL, London, UK Tel: +44(0) 20 3428 2000 Fax: +44(0) 17 5320 6740 Email: zteuk@zte.com.cn
JT GROUP fibre-optic broadband coverage. The project presented the company with a challenge; Dave Newbold, Chief Operations and Technology Officer said: “Every premise and business on these islands is different, which means the configuration is also slightly different. “The customer may well have built a new drive, or covered up the joint box, or hidden the point of entry into the house or business through remodelling or extension. These solutions need to be designed cost effectively and in a customer friendly way; each installation has effectively become its own little project.” The project has already won many major awards, attracting UK and global recognition; for example it was named FTTH Operator of the Year in 2013. Newbold is proud of the role his company and its partners have played since rollout began in 2012, he said: “Our partner Tilgin provides us with the end Wi-Fi router and the accompanying management system; this has proven to be a very valuable partnership to date. “Copper wires were not designed for broadband, they are less reliable and where a fibre network enables broadband speeds of 1000 megabits per second, a copper-based network would limit speeds to just 25Mb/s. “Our Gigabit Isles programme means that we are now in a position to deliver fibre as a standard broadband product, meaning our customers can enjoy a far superior service at the same price. Furthermore, we have injected
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Key Personnel
Dave Newbold Chief Operations and Technology Officer Dave Newbold’s position within JT encompasses a wide range of roles since his knowledge and experience are both equally broad. He has worked in a variety of jobs in companies such as BT, Nortel and LIME, not to mention Energis Communications.
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SUPPLIER PROFILE
TAYANA SOFTWARE SOLUTIONS Established in 1999 and headquartered in India’s IT capital Bengaluru. Tayana Software Solutions (TSS) prides itself in continually developing and delivering software products & solutions for Communication Service Providers globally, while building lasting relationship with all clients who have expressed faith through repeat orders on a sustained basis over years. Forging partnerships with clients through enhanced quality of experience! Wide Range of Products TSS enables clients to maximize ROI, improve subscriber retention and enhance offerings seamlessly in the ever-changing technology environment with off-the-shelf and customized products. With a wide range of over 30+ products and solutions including Unified Policy Control and Charging, Mobile Financial Services/Mobile Money, Consolidated Messaging - SMSC, USSD Gateway, OBD, Call Management, Roamers Steering, Telco data BI & Analytics and more. Global Experience A customer focused, dedicated and technically competent team of engineers, over fifteen years of experience working across geographies and cultures in Africa, Middle East, APAC, Europe, SAARC, has all played a crucial role in a unique, reliable, flexible, cost effective and on-time project management and execution in client’s multi-vendor environment.
JT GROUP
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some smart future-proofing into the network, because all we need to do to up the capacity and throughput is to change the boxes either end of the fibre. In principle we will never need to touch it again; it has a lifespan of over 50 years.” 4G Rollout In 2015 JT was the first network provider in the Channel Islands to deliver live, islandwide 4G coverage across both Jersey and Guernsey. Working in partnership with ZTE, one of the world’s largest telecoms equipment and systems manufacturers, the company has faced the dual challenge of ripping out the old network and subsequently
“Currently the company has made significant progress in rolling out its Gigabit Isles fibre-to-the-home project, which will see all broadband lines for consumers and businesses in Jersey and a number in Guernsey gain access to superfast fibreoptic broadband coverage” – Graeme Millar, CEO
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Ahead of the Market, Behind the Deal. NET(net) is a category expert for cost reduction, optimization, and supplier performance management specializing in Information Technology. NET(net) has helped over 2,000 global clients capture in excess of $200 Billion of incremental value since 2002.
W www.netnetweb.com
E info@netnetweb.com
T @ITNegotiator
JT GROUP
TECHNOLOGY
replacing it with the new infrastructure. Newbold said: “The result is we have a brand new state of the art network, right from the tower antennae and cabling, down to the equipment below the tower and everything back to the exchange, across 180 cell sites in the Channel Islands. Thanks to our choice of partner ZTE, and our £12 million investment we delivered superfast LTE across the islands, ahead of any other local operator, on time and on budget in less than six months from inception to delivery.” ZTE’s contribution to the rollout cannot be understated, since it actually proved to save the company money, Newbold said: “Interestingly there is a connection between the projects allowing us to make huge cost savings by using the same equipment for both the 4G
SUPPLIER PROFILE
NET GLOBAL
As a Global IT Optimisation leader, NET(net) has the information, tools, and capabilities you need to stay ahead of the market, by working with us behind the deal. NET(net) maximises the economic and strategic value in your technology agreements, investments, and relationships. Our team of seasoned professionals averages over 24 years of experience and has both client and supply side expertise in technology, finance, operations, procurement, legal and contract management. We have hundreds of clients around the world in virtually every industry, and we have professionally managed thousands of engagements in the field, resulting in billions of savings and benefits.
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Creation is Everlasting Vitality
Genew Technologies Co. Ltd, established in 2005, is a Next-Generation Network products and total solutions provider, headquartered China with branched offices in the Philippines, Europe (Spain, Ireland, Italy) and the Middle East. Genew is a innovative provider of communications, access and wireless solutions with a wide range of IMS Core Voice, Messaging, IPPBX, ADSL, GPON, WiFi and Surveillance solutions focus on Telco Companies and also with a complete portfolio for industrial environments as mining and power grid and military applications.
T +86 755 36988868 F +86 755 26619963 francisco.prieto@genew.cn • www.genew.cn F-3, Dazu Creative Building C, NO. 9018, Beihuan Ave, Nanshan, Shenzhen, China. P.R. 518057
JT GROUP
TECHNOLOGY
and the fibre implementation programmes. So building a network not just to deliver 4G now, but to serve our islands for many years to come as new technologies emerge. Customer Focus It is no accident that JT has been able to maintain its dominance of the telecoms market in the Channel Islands. Alongside this sharp focus on innovation and superior technology, is a clear focus on placing customers’ needs and their experience at the heart of the business. It is this combination which has allowed the group to grow and prosper both on and off island. JT is a wholly owned entity of the States of Jersey, therefore its shareholder is in fact the Island’s residents themselves. CEO, Graeme
SUPPLIER PROFILE
JT Group’s core network has capacity for up to three million customers, so we have a wholesale business that looks at exploiting our connectivity and capacity alongside our domestic market
GENEW TECHNOLOGIES CO. LTD
Genew Technologies Co., Ltd is a Next-Generation Network products and total solutions provider. Its solutions cover IMS Core Voice Emergency Dispatching, Unified Communication, Optical Networking, xDSL and WiFi Access Video Surveillance, etc. Genew provides OEM and ODM services for partners of world-class telecommunication equipment, as Genew OEM to Huawei, ZTE, Datang Mobile UTStrcom, Nokia-Siemens Networks, Fiberhome etc., and offers turnkey communication solution for Telco Carriers and industrial clients mainly in Mining, National Grid and Military. Genew Dispatch solution is NO. 1 in mining industry in China.
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HAUD’s Intelligent Management Suite (IMS) provides network-filtering mechanisms for SS7 firewall protection and A2P SMS revenue assurance. It is a scalable solution providing a lineLorem ipsum dolorthat sit simplify amet, monitoring consectetur adipiscing up of software Modules and provide control elit. over Suspendisse the mobile network for both incoming outgoing Through the IMS HAUD supports mobile operator placerat luctus and turpis vitaetraffic. sagittis. Vestibulum ante ipsum primis in in maximising A2P SMS posuere while ensuring that fraud and Sed spam nec is eliminated. faucibus orcirevenues luctusfrom et ultrices cubilia Curae. nibh
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Contact HAUD for a free Demo or request a Network Profiling Service to gain insight on the SS7 activity within your network with consultation on how the IMS can benefit your business.
info@haud.com
Lorem ipsum dolor Singapore: sit amet, +65 consectetur adipiscing elit. haud.com 6836 6995 Malta: +356 9994 2342
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JT GROUP
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Millar explained the importance of a return to the shareholder: “The revenues we bring back to the Channel Islands from our efforts off island, allow us to fund our continued investment in making sure that the most advanced technologies are provided to this very small, yet important market. “When growing a global business, whether it’s wholesale or enterprise, we also have to look after the needs of our local customers first. We continue to listen to them to understand how we can deliver the best possible service in order to meet and exceed their expectations. “Furthermore, to our advantage, our core network has capacity for up to three million customers, so we have a wholesale business that looks at exploiting our connectivity and capacity alongside our domestic market. Through
SUPPLIER PROFILE
JT continues to listen to their customers first, to understand how they can deliver the best possible service in order to meet and exceed their expectations
HAUD
HAUD focuses on securing communication pathways for mobile network operators, mobile virtual network operators UD supports mobile operators in maximising r and mobile virtual network enablers. expertise ough timely and Its intuitive contis threefold and centres on fraud detection, d centr revenue assurance and spam filtering. By applying HAUD’s proprietary systems, which have been developed and are maintained by our in-house development specialists, mobile network operators will have the tools to stop leakages, increase revenues from telecommunications traffic and enhance network security. Headquartered in Malta and with an office in Singapore, HAUD offers free system trials as well as capex free pricing models. Visit www.haud. com for further information.
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In today’s era of rising customer expectations, rapid technology advancements and intensified competition, operators need a multidimensional view of customer experience in order to succeed. With Amdocs, you can differentiate and achieve competitive advantage by: •
Inspiring your customers with innovative services in the hyper-connected world
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© 2015 Amdocs. All Rights Reserved.
Service delivery and subscriber management made easy (and profitable) Tilgin´s HGA is a complete and highly flexible gateway software solution for operators and CPE brand owners. Straight out of the box – or customized to match specific needs – HGA comes with all the features, functions and tools you will need to satisfy both residential and small business customer segments.
tGem is a comprehensive device management platform for multi-vendor device deployment. Much more than just a device provisioning software, tGem offers simplified and intelligent mass management, helpdesk and support as well as proactive and reactive monitoring tools. tGem can seamlessly interface with your OSS/BSS and CRM systems, radically reducing operational cost and boosting revenues.
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JT GROUP the work of our wholesale team our roaming agreements alone (currently exceeding 500) puts us on par with the really big companies. “We already sell to a number of other large telcos and smaller aggregators for the likes of IOT and M2M services. We pride ourselves on being responsive and our long-standing approach to nurturing and growing our strategic partnerships is central to our evolution.” For example, partnering with Indian software provider Tayana Software Solutions, has enabled JT to design and build a bespoke SRI platform upon which the success of its wholesale business is based. Partners like these share a flexible and adaptive approach which has been vital to JT in developing innovative products and services to take to market. The company’s dedication to its customers alongside their input has been built directly
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“We already sell to a number of other large telcos and smaller aggregators for the likes of IOT and M2M services. We pride ourselves on being responsive and our long-standing approach to nurturing and growing our strategic partnerships is central to our evolution” – Graeme Millar, CEO
JT GROUP
“Partnering with Indian software provider Tayana Software Solutions, has enabled JT to design and build a bespoke SRI platform”
• • • • • • •
into its business, starting with its IT technology supported by its close partnership with supply chain analysts NetNet. Millar said: “There are fundamental things NetNet bring as a partner which are hard to buy-in. It would be very unlikely to find a single individual with the skillset that we need, so working together with an organisation like NetNet, means we have access to in-depth knowledge and cost savings through benchmarking the deals we make. “One example of these benefits is that we have worked with them to deploy a new worldclass billing and CRM system. Overhauling an ageing system with the introduction of
Stand by generators UPS uninterrupted power supplies DC power systems Battery services Load bank testing and hire BMS environmental monitoring Gas drenching systems
• • • • • • •
Fire alarms Intruder alarms CCTV Fire extinguishers and signage Room integrity testing Emergency lighting Door access
Delivering a comprehensive service to Channel Island businesses since 1989. JERSEY
(01534) 857700 GUERNSEY
(01481) 200427 cpsenquiries@computerprotec.co.je
Total protection - complete security www.computerprotec.co.je
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the Comverse system and thanks to our partnership with Amdocs, means we now match much bigger global telcos in terms of functionality of operations, including access to business critical analytics and MI.” Another example of JT’s lean and innovative approach is the fact it has developed its own bespoke billing App for customers, developed and created locally in the Channel Islands. This Apple approved App is an advanced tool for customers providing unrivalled functionality and control for viewing bills, making changes to their account and monitoring real-time usage. In addition to the partners highlighted, JT’s group of other carefully chosen broad strategic
JT has its own bespoke billing App for customers, developed and created locally in
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JT GROUP
partners remains central to them growing their business and marks a fundamental business choice. Their suite of partners includes leading organisations across key areas like Property Services (using CPS), networks working with Genew as their Fixed Voice Network Provider and the key area of revenue assurance and fraud thanks to their relationship with Haud. Overall JT’s strategic approach to reinvesting 26
October 2015
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Company Information INDUSTRY
Telecommunications HEADQUARTERS
St Helier, Jersey FOUNDED
1888 EMPLOYEES
500 REVENUE
Not disclosed PRODUCTS/ SERVICES
global revenues to fund local projects and leveraging partnerships to deliver them is clearly working. It has undertaken two wide-ranging but necessary projects which will bring massive benefits to the inhabitants and businesses of its main market; the company’s past work has already done so much for its customers; its ongoing and future work has the potential to do so much more. So it seems JT is one to watch.
JT Group provides the Channel Islands with a variety of telecoms and broadband services and also sells spare capacity wholesale to a roster of global customers.
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JT GROUP Address: St Helier Jersey PO BOX 53 Tel. 01534 882882 www.jtglobal.com