DHL EXPRESS SOUTH AFRICA
DIGITAL REPORT 2020
DHL EXPRESS: DRIVING FINTECH INNOVATION IN AFRICA IN ASSOCIATION WITH
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DHL EXPRESS: DRIVING FINTECH INNOVATION IN AFRICA
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DHL EXPRESS SOUTH AFRICA
BUSINESS CHIEF EMEA/FINTECH MAGAZINE LOOKS AT THE FINTECH LANDSCAPE IN SOUTH AFRICA AND HOW DHL IS CONTRIBUTING TO THE INDUSTRY’S INNOVATION ACROSS THE AFRICAN CONTINENT THE HISTORY OF DHL Founded in 1969, by Adrian Dalsey, Larry Hillblom and Robert Lynn, DHL began operating one of the first international door-to-door express delivery services, not long after Neil Armstrong became 04
the first man to step on the moon. The three men’s business idea, ‘altered the global economy’, forming ‘the cornerstone for global operating enterprises’. The founding of DHL represented the creation of the international air express service industry, which rapidly transported documents and cargo papers by plane. In 2002, DHL became a wholly owned subsidiary of Deutsche Post.
STRATEGY 2025: DELIVERING EXCELLENCE IN A DIGITAL WORLD For many years, DHL has been successful in deploying and achieving its business strategies. Following the end of its ‘Strategy 2020’, the company has established its latest iteration – Strategy 2025: deliver excellence in a digital world.
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DHL EXPRESS SOUTH AFRICA
“ WE NEED NOT REINVENT OURSELVES, WE WILL DIGITALISE OURSELVE” — Frank Appel, CEO, Deutsche Post DHL Group
to embrace the fast-paced world of changing technologies. While DHL continues to innovate within the logistics, supply chain and manufacturing sectors, one area that DHL is delving into is the fintech industry. With many large organisations in South Africa focused on digitalisation as a strategic goal to ensure sustainable and efficient businesses for the future, DHL is committed to continuous improvements. To navigate the fintech industry in South Africa, organ-
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“Deutsche Post DHL Group has
isations must therefore understand
never been in better shape. We are
the large focus on digitalisation and
convinced that future growth will come
automation to drive efficiency, accu-
from a consistent focus on our profit-
racy, quality and compliance within
able core logistics businesses – and
the industry.
digitalisation will become the greatest lever,” said Frank Appel, CEO of Deutsche Post DHL Group, “we need not reinvent ourselves. We will digitalise ourselves.” Accompanying this innovative mindset, are DHL’s innovation centers in Germany, Singapore and America. At these centres, the company is continuously focused on exploring new concepts, technologies and methodologies in order to allow countries
DHL e-commerce: Mall for Africa CLICK TO WATCH
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THE BENEFITS OF FINTECH FOR THE SUPPLY CHAIN INDUSTRY
suppliers may provide discounts such
Innovations in financial services
as cost of capital which can help
technology can bring several benefits
to fund growth and expansion into
to the supply chain, including:
new markets.
1. Extending accounts payable
2. Inventory orders and resupply
Typically, fintechs have relationships
In exchange for using fintechs,
Using fintechs can also provide an
with multiple banks and financial insti-
easier way of reordering inventory
tutions. As a result they can act like a
quicker, reducing manual and sporadic
broker for finance for supply chains,
reorders. Rather than reaching out to
financing the transaction between the
individual suppliers, fintech solutions
buyer and the supplier, allowing more
can allow supply chains to schedule
time to make a payment.
and streamline operations. w w w.d h l. com
DHL EXPRESS SOUTH AFRICA
1969
Year founded
HQ
Bonn Germany
760+ 08
Number of employees
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“ CONSUMERS WILL FINALLY HAVE AN ALTERNATIVE THAT GIVES THEM PEACE OF MIND BY ENSURING THAT THEY ONLY PAY FOR GOODS AFTER THEY HAVE RECEIVED THEM” — Hosam Arab, Co-founder and CEO, Tabby
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3. Faster payments, consistency
DHL’S FINTECH INNOVATION
and ease for the supplier
Breaking into the fintech space, DHL – in the last few months – has been
Adopting fintech solutions as a sup-
partnering with leading fintech com-
plier allows for quicker and cheaper
panies to provide innovative payment
methods of acquiring payments, as
solutions to its customers.
well as faster reorders allowing for improved scheduling and being more
DHL AND PAYFORT
accessible and visible to buyers.
Towards the end of 2019, DHL
Other benefits for the supply chain
announced a new partnership
industry include finance opportuni-
between DHL Express (North Africa)
ties for equipment and inventory.
and Amazon’s PAYFORT, to provide
Within logistics and supply chain
its customers in the region the abil-
there is a consistent need for inven-
ity to complete shipment solutions
tory and equipment, however the
online and in their local currencies,
procurement process comes with
while protecting them against fraud
challenges. With fintech evolving at a
and other security concerns.
fast pace the procurement process is expected to become easier and more productive. While buyers and suppliers can benefit from fast and easier payment methods, so can drivers. Fintech solutions can provide the capability for digital check deposits and digital payment transfers to pay drivers. Finally, supply chains and logistics can benefit from the digitalisation of the manual billing process and invoicing services that fintechs can provide. w w w.d h l. com
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DHL EXPRESS SOUTH AFRICA
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AUGUST 2020
“ THE ERA OF DIGITALISATION AND ECOMMERCE IS ON THE RISE AND IS TRANSFORMING TODAY’S WORLD INTO A CASHLESS SOCIETY” — Ali Thabet, Regional Director-eCommerce MENA, DHL Express
The partnership aligned with PAYFORT’s mission to build robust payment experiences in the MENA region, as well as simplify the process for thousands of customers that trust DHL to deliver their time-sensitive shipments. It covered eight countries including Egypt, Jordan, Lebanon, Kuwait, Oman, Qatar, Saudi Arabia, and the UAE “The era of digitalisation and ecommerce is on the rise and is transforming today’s world into a cashless society. At DHL Express MENA, we provide different online solutions that facilitate shipping and logistics for both businesses and individuals,” w w w.c o mpa nywwe w w.d bsite. h l. com
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DHL EXPRESS SOUTH AFRICA
“ CONSUMERS WILL FINALLY HAVE AN ALTERNATIVE THAT GIVES THEM PEACE OF MIND BY ENSURING THAT THEY ONLY PAY FOR GOODS AFTER THEY HAVE RECEIVED THEM” 14
— Hosam Arab, Co-founder and CEO, Tabby
commented Ali Thabet, Regional
of its most recent partnerships in the
Director-eCommerce MENA at DHL
fintech industry, with Dubai-based
Express. “Cashless payments provide
fintech Tabby to provide customers
more security and faster transac-
with an alternative to cash on delivery
tion time for businesses and offer
(COD).
consumers more convenience and
Ecommerce businesses which use
flexibility when sending and or receiv-
DHL’s services can provide customers
ing shipments.”
with Tabby’s ‘Pay Later’ option, allowing customers to checkout without
DHL AND TABBY
providing a credit card when making a
In June 2020, DHL announced one
purchase. “Consumers will finally have
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an alternative that gives them peace of
proprietary decision engine will help
mind by ensuring that they only pay for
our customers capture business
goods after they have received them,”
opportunities that they may have
commented Hosam Arab, company’s
otherwise lost,” added Geoff Walsh,
co-founder and CEO at Tabby.
UAE Country Manager at DHL Express,
“Our partnership with Tabby demon-
commenting on the occasion.
strates DHL’s continued commitment to delivering value to our e-commerce customers, as they are currently operating in a challenging and volatile business environment. Tabby’s w w w.d h l. com
DHL EXPRESS SOUTH AFRICA DHL HOUSE CNR VANACHT & FABRIEK STREET ISANDO GAUTENG 1619 SOUTH AFRICA T +27 11 921 37 7 1 www.dhl.com
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