Business Review Europe & Middle East - August 2014 by Business Chief Europe

w w w.busine s sreviewe me.e u

THE RESURGENCE of IPOs in 2014 THE RISE OF MOBILE in KSA

MOBILY Moves to Take Pole Position in the Mobile and ICT Market

August 2014

AHMED ELSHRIF IT expert and Kronos Director

edito r â&#x20AC;&#x2122; s comme n t

The month of mobile A u g u s t s e e s u s s t e p into the world of mobile in the Middle East, with a special focus on regional leader, Saudi Arabia. Following a feature on the rise of mobile in the country with expert comment from Ciena, we go behind the scenes of industry behemoth Mobily in our flagship company profile with senior executive, Taher AlDabbagh. Staying in the Middle East networking domain, I discuss with marketing specialists Caliber why business in the region should consider making the most of Arabic web content - an undoubted gap in the market as only two percent of all online material is in the native tongue of one of the worldâ&#x20AC;&#x2122;s wealthiest population groups. Our business leader Ahmed ElShrif is also active in the Middle East as regional director of IT experts Kronos. Back in Europe, the re-emergence of the IPO market in the UK is charted, and finally we run down 10 of the best companies to work for in the continent.

Enjoy the Issue!

Thomas Wadlow Editor thomas.wadlow@wdmgroup.com

Just how committed is your bank? Across Asia, Africa, and the Middle East, we have stayed true to our customers and clients for generations. All this time our purpose has remained the same: to stand by people while finding new ways to promote growth. We ensure customers can bank in accordance with their beliefs, help clients adopt sustainable business practices, and give more communities access to financial services. As we help secure the future of our markets, we aim to shape a better one.

Discover more at standardchartered.com/answers

Contents

FEATURES

This month’s issue focuses on marketing and mobile technology in the Middle East

Q&A: Boss of the Month

Kronos’ Globetrotting Ahmed ElShrif, their Middle East Director

Finance The resurgence of the IPO market in 2014

Marketing Why Arabic content is a must for marketing in the Middle East

30 22

Technology Inside Saudi Arabia’s mobile network boom

Top 10

Companies to work for in Europe 5

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7E MAKE YOUR NET WORK 4ODAYlS SOCIETY IS FAST AND MOBILE 4HATlS WHY COMMUNICATION NETWORKS NEED TO BE POWERFUL AND RELIABLE +APSCH #ARRIER#OM IS AN ADVANCED TECHNOLOGY PARTNER FOR NETWORK CARRIERS OFFERING A COMPLETE END TO END EXPERTISE AND CARRIER GRADE SOLUTIONS &OR MORE THAN YEARS WElVE BEEN SHAPING THE TELECOMMUNICATIONS MARKET ON A GLOBAL SCALE DEVELOPING NEW STANDARDS AND GENERATING BENEFITS FOR OUR CUSTOMERS ALL OVER THE WORLD &IND OUT WHAT WE CAN DO FOR YOU AT WWW KAPSCHCARRIER COM

Contents

180 Colt

Resources

102 CEMEX

194

World Duty Free Group

Emrill Services LLC

142

90 Paltel Group

50 Mobily

company profiles We feature some the best EME companies that the region has to offer - look out for Mobily, page 50 Technology 50 Mobily 90 Paltel Group

Construction 102 CEMEX 128 FP McCann 142 Emrill Services LLC

MINING 154 Association: Euromines 164 Cleveland Potash

180 Colt Resources

Supply Chain 194 W orld Duty Free Group

Food 206 Danya Foods

Energy

164

Cleveland Potash

206 Danya Foods

220 Association: NIA 230 Fosroc

Q&A: Whoâ&#x20AC;&#x2122;s the Boss

Globetrotting Kronos Director is equally at home with books as he is with gadgets Ahmed ElShrif of Kronos Middle East has scoured the world during his illustrious computing career, reinforcing his affirmation that the people side of business comes first W r i t t e n b y : T o m W a d lo w

Ahmed ElShrif is Middle East Director of Workforce Management Solutions specialists Kronos, with experience across the globe from Oceania to Asia and Europe before taking on his current role. We asked the 46-year-old, among other things, what this worldwide adventure has taught him. BR EME: Where were you educated? What subjects did you enjoy or excel at away from IT? AE: I was fortunate to receive a multicultural educational background. I earned a Bachelor of Science in Computer Science and Statistics with a minor in Mathematics from Kuwait University. I also hold a Management Certificate from the Australian Graduate School of Management. Beyond formal classroom education, I followed numerous courses to strengthen and sharpen my sales, presentation, negotiation and communications skills. Although IT was one of my favourite subjects (quite unsurprisingly where I ended up), I very much enjoyed human science 9

Q&A: Who’s the Boss subjects specifically: leadership/ management and history. This allowed me to acquire a comprehensive knowledge of the “human/ people” side of business that has proved decisive in my career. BR EME: What led you into the world of IT and business management software? AE: When I graduated from high school, most of my colleagues wanted to study medicine or engineering as this was the trend then. Nobody was interested in IT. I, on the other

hand, wanted to do something different and actually saw in IT a great way to combine my passion for Management and Sales and apply it to human-related topics – as opposed to traditionally technical ones. That’s a path I’m happy I have taken as it has led me to be working with many visionary organisations in different industries and countries. BR EME: Are you a tech/gadget man in the home? If so, what is your favourite piece of technology you use away from work? AE: My kids are the geeks at home. I like to take a simple yet effective approach to IT just like my clients. It would not come as a surprise to anybody who knows me well that my favourite piece of technology away from work is actually… a book!

“It would not come as a surprise to anybody who knows me well that my favourite piece of technology away from work is actually… a book!” – Ahmed ElShrif of Kronos, Middle East Director

August 2014

A h med E l S h r if of K r o n os , M idd l e E ast D i r ecto r

As Ahmed tracks the progress of his current projects, he mentions how important it is to have a positive work/life balance and that his free time is for his family and their relaxation

BR EME: Mac or PC? AE: Personally, I use PC for formal heavy work such as proposals, presentations, etc. However, I find iPhone/iPad great for mobility purpose as I need to stay on top of my work on-the-move by communicating with my team, partners and clients through emails, chats and others. BR EME: What has working across several continents taught you? AE: Working across several continents and with multinational teams has taught me to assume nothing and

question everything when it comes to business. Any minor assumption can have severe impact on your job, your career and your company. That is why you need to adopt a critical approach to everything without taking things for granted. On a more personal level, my work experience taught me to celebrate differences and embrace the beauty of diversity. You have to be modest in the approach you take when dealing with other people and actually believe that everyone has something to contribute and teach you. Also, having 11

Q&A: Who’s the Boss great listening skills are crucial in building bridges across differences. BR EME: Who or what has been your biggest influence during your career? AE: My career has given me the opportunity to encounter so many different people from different backgrounds, and these have all in some way influenced the person I am today. From business executives, to colleagues and customers, I have learned so much. Another memorable and influential moment in my career was attending a coaching session by Stephen Covey, the author of “The Seven Habits of the Highly Effective People”. Covey’s disciplines truly resonate with me as he has inspired millions of people around the world to achieve their goals by maintaining ethical principles of fairness, integrity, honesty, and human dignity. BR EME: What motivates you? AE: I am a very competitive person by nature and I always aim to do my very best in anything I set out to achieve be it business or personal. My biggest competitive 12

August 2014

edge being that I am always willing to learn and adapt. This really motivates me to excel at what I do. BR EME: What was the best and worst piece of advice you ever received? AE: I would say the best piece of advice I was ever given was to sign-up for the Stephen Covey session which I mentioned earlier. It was a truly inspiring course and I recommend anyone to have a read at his best-seller: “The Seven Habits of Highly Effective People” The worst piece of advice I was ever given was to move to a large IT company which was solid financially and had a great reputation. Doesn’t sound too bad? The issue was that the organisation lacked a true “Sales” culture and was more focused on the technical aspects of the business. As a people person, I did not feel I was in the right environment and didn’t see this company challenging me as an individual. BR EME: What do you do in your free time? AE: I always try to make the most of my free time when it’s available

A h med E l S h r if of K r o n os , M idd l e E ast D i r ecto r

“Covey’s disciplines truly resonate with me as he has inspired millions of people around the world to achieve their goals by maintaining ethical principles of fairness, integrity, honesty, and human dignity” – Ahmed ElShrif of Kronos, Middle East Director

and spend as much of it as possible with my family and reading books – which you will have guessed by now, I enjoy very much. BR EME: What advice would you give to young entrepreneurs in your industry? AE: For any entrepreneur I would give the following advice: 1. Never be afraid to take risks. You’ve got to go out on a limb sometimes because that’s where the fruit is. 2. Empty pockets never held anyone back, only empty heads or empty hearts can do that. I also advise them to take the time to read biographies of great entrepreneurs from all walks of life, not just business. It is a strong moral boost to read the highs and lows of kindred spirits, and to see that the path to success is often paved by many challenges, fears and the lessons learned from the same. Keeping to my simple direct approach, one of my favourites is “The One Minute Entrepreneur” by Ken Blanchard, Don Hutson and Ethan Willis. I highly recommend it: light yet so rich. 13

F IN A NCE

The resurgence of the IPO market in 2014 Justin Cooper, CEO of Shareholder Solutions, Capita Asset Services, details how the Initial Public Offering scene has picked up markedly in the UK since the financial crash and why it is important that this trend continues

August 2014

F IN A NCE The pace may have seen a summer slowdown, but the IPO market has come an awful long way since the financial crash. The first five months of the year saw the highest level of listings since 2007, marking an important turnaround for activity when compared to the doldrums of the recession. In 2009, just £600m was raised on the London Stock Exchange. Nearly ten times this level was raised by April alone in 2014. Following the listing of Royal Mail and Merlin Entertainments last year, high profile names such as AO World, McColls and Just Eat followed suit in early 2014, with Saga listing in May and TSB in June. While activity has calmed following the initial surge at the start of the year, we anticipate it will strengthen again in the remainder of 2014. Picking up Looking at the pipeline of companies considering an IPO, there is still a lot of potential new supply over the next 12 months – and especially so if the FTSE sees a traditional end of year rally. We initially forecast last year that the amount raised by IPOs 16

August 2014

Merlin’s value was listed as £3bn when it launched its IPO would be 50 percent higher in 2014 than it was in 2013, but the underlying strength of the market suggests it could be significantly higher than this by year end. The resurgence of the IPO market in 2014 is welcome news. IPOs perform a vital function, boosting the variety of investment opportunities for both retail and

â&#x20AC;&#x2DC;Following the listing of Royal Mail and Merlin Entertainments last year, high profile names such as AO World, McColls and Just Eat followed suit in early 2014, with Saga listing in May and TSB in Juneâ&#x20AC;&#x2122; institutional investors. Moreover, they replace the companies that fade, merge or get taken over. Capita Asset Servicesâ&#x20AC;&#x2122; research shows that a proportion of companies disappear over time even from relatively recent new issues, with M&A (merger and acquisition) activity accounting for the vast majority of the attrition.

Our analysis of companies that that have undertaken an IPO in the last decade found that an average of 77 percent of firms are still listed on the London Stock Exchange. Of the 23 percent that are no longer listed, around 18 percent have either been acquired or involved in a merger, with the remainder going into administration. 17

F IN A NCE However, it is worth noting that often an acquisition or merger can be as a rescue or means to prevent administration. With this in mind, it’s crucial that companies are continually brought to market, to replenish choice and diversity across the exchange for investors and to give successful entrepreneurs and private equity houses an exit to reinvest their earnings in a new venture. Capital gains The opportunity for capital gains

is a draw for investors, and pricing is a key component new issuers must consider in order to tap into investor demand, on top of clearly communicating the strong underlying fundamentals of the company. Capita Asset Services’ analysis showed that in their first month, new listings outperformed the FTSE All Share by seven percent on average over the last 10 years. The good news for investors doesn’t stop there; after six months listings were 11.5 percent ahead, and after The Royal Mail’s IPO was valued at £3.3bn, significantly less than if its extensive prime property portfolio had also been included

August 2014

T h e r esu r ge n ce of t h e I P O ma r ket i n 2 0 1 4

a year an average listing outpaced the index by 10.5 percent. 2014 is not following the historic trend. With such a pent up supply of companies to list, the sheer volume of companies coming to market has meant fund managers have been spoiled for choice. Although the market is a far cry from where we were in 2009, there is not quite the same golden combination of a bull market and thin supply of issues seen last year which drove very strong initial performance. That’s not to say it won’t return to trend over the longer-term, so long as the companies coming to market are reasonably valued and are able to demonstrate their robust business propositions. Later years Looking at the later years of an IPO, the probability of a company outperforming the wider index inevitably falls, but the gains by those that outperform outweigh the losses. Two years on from listing, 57 percent of companies see slower growth than the index, however as an average, there is still an outperformance of 7.6 percent

‘Looking at the pipeline of companies considering an IPO, there is still a lot of potential new supply over the next 12 months – and especially so if the FTSE sees a traditional end of year rally’

Justin Cooper, CEO of Shareholder Solutions, Capita Asset Services

F IN A NCE

Glencore raised ÂŁ6.1bn when it was initially launched on the LSE meaning a small number are doing disproportionately well. Five years on, companies should be seen as fully fledged listed entities, rather than new issues. At this point, the trend continues with 32 percent of companies outperforming the market. However, on average, outperformance continues; this time at 3.7 percent, even accounting for companies that were bought out or went into administration. 20

August 2014

â&#x20AC;&#x2DC;Not only do they bring fresh blood to market for investors, presenting opportunities to diversify, but they act as a key exit strategy for current owners or as a means to raise new capital for investmentâ&#x20AC;&#x2122;

The opportunity for capital growth is not the only key draw for investors â&#x20AC;&#x201C; many are drawn to the long-term income potential a new listed company may provide. The boom in commodity prices, following the puncturing of the credit bubble, triggered a surge in IPO activity from resources firms, culminating in the listing of Glencore. To give an example, Glencore International listed on the London Stock Exchange in

2011 raising ÂŁ6.1bn, the largest on LSE records. However, since the float, the giant has paid out ÂŁ2.27bn in dividends to investors. The importance of IPOs to both investors and issuers cannot be understated. Not only do they bring fresh blood to market for investors, presenting opportunities to diversify, but they act as a key exit strategy for current owners or as a means to raise new capital for investment.

TECHNOLOGY

Inside Saudi Arabiaâ&#x20AC;&#x2122;s

mobile network boom As mobile continues to explode in the Kingdom and Middle East as a whole, we ask key network and infrastructure provider Ciena about the demands this creates and why the country has experienced such a rapid growth Written by: T o m W a d lo w

August 2014

TECHNOLOGY Mobile is booming in Saudi Arabia. Indeed the entire Middle East is embracing the world of remote connectivity and arsenals of statistics can be used to portray how much of a powerhouse the region is becoming. Take global smartphone penetration rates; the UAE and Saudi Arabia make two of the top three with 73.6 percent and 72.8 percent respectively. Drilling down further, mobile broadband networks account for 63 percent of total mobile connections in Israel, 59 percent in Turkey, 55 percent in the UAE and 54 percent Saudi Arabia. These are higher rates than many so-called developed markets â&#x20AC;&#x201C; Western Europe averages around 50 percent.

Omar Alsaied, Middle East Carriers Sales Director

August 2014

Consumers in the region are becoming more demanding, with companies such as network specialists Ciena and service provider Mobily constantly evolving their offerings to keep pace with the upward industry curve. Culture, demographics and economics The mobile market in Saudi Arabia shows no signs of letting up, especially given the average person owns two mobile phones. They are being used everywhere and for almost everything. According to Googleâ&#x20AC;&#x2122;s My Mobile Planet, 58 percent of Saudi smartphone owners use their devices to window-shop, 47 percent track job offers and applications and even 43 percent use their phone to search for new homes. A massive 95 percent watch videos on their mobile. Ciena is modernising networks across Saudi Arabia and the rest of the region so they can adapt to the pressures attached to this proliferating trend. Omar Alsaied, Middle East Carriers Sales Director, pointed towards three key factors as to why Saudi Arabia is showing itself as a global mobile leader. â&#x20AC;&#x153;The region is very young, the

I n side S audi A r abia ’ s mobi l e n etwo r k boom

“They are all very tech savvy and use social networking, and their expectations of service providers is extremely high” –O mar Alsaied

majority of the population is below 30 years old,” he said. “They are all very tech savvy and use social networking, and their expectations of service providers is extremely high.” In the Middle East as a whole, around 45 percent of people are aged under 20 and part of communities embracing family togetherness. “Culturally, we are a very social society,” Alsaied added. “People treasure family gatherings and face to face interaction which is now supported by social networking. Saudi Arabia has

one of the highest numbers of YouTube and Twitter accounts in the region.” “Thirdly, the region is economically very active with huge projects everywhere forcing the network to continue to adapt and make use of mobile technologies. Individuals here have very high buying power also.” The need for networks The demands of individual consumers and businesses alike presses the need for cutting edge networks and mobile infrastructure. 25

TECHNOLOGY Alsaied said: “The past few years have moved on fast from 2G and 3G to 4G and LTE with 50 percent of the mobile data traffic coming from video downloads such as YouTube on peoples’ handsets. The demand for bandwidth is huge in Saudi Arabia.” Networks to carry such demand must be intelligent and have the ability to allow service providers to create new applications and offerings. Alsaied also noted that these networks must have programmable interfaces which enables its users to adapt to the explosive bandwidth in the region. Ciena has been carrying out important work with Mobily, holder of more than 40 percent of the Saudi Arabia’s mobile market and our flagship company profile in this month’s Business

Ciena and Mobily work together to improve Saudi Arbia’s mobile network

August 2014

“The past few years have moved on fast from 2G and 3G to 4G and LTE with 50 percent of the mobile data traffic coming from video downloads such as YouTube on peoples’ handsets. The demand for bandwidth is huge in Saudi Arabia” – Omar Alsaied

Review Europe and Middle East. Their work together in recent years neatly follows the industry’s gargantuan rise. In December 2013 they teamed up to trial a one terabit network trial in Riyadh for public service and enterprise customers, a tenfold increase on the breakthrough achievement of launching the first 100GB network in 2011. This year Mobily and Ciena have combined to provide Advanced Connectivity Services to businesses. With this financial, government, healthcare, education, information technology and manufacturing sector

I n side S audi A r abia â&#x20AC;&#x2122; s mobi l e n etwo r k boom

The regionâ&#x20AC;&#x2122;s mobile infrastructure has evolved rapidly to provide the best quality service for mobile data traffic 27

TECHNOLOGY clients have access to ‘bandwidthon-demand’ connectivity. By leveraging Ciena’s OPn architecture Mobily is able to adjust network capacity in real time to meet changing business needs more quickly and enable access to cloudbased services with lower latency, enhanced resiliency and lower costs. Commenting in a company release made in February 2014, Alsaied said: “Enterprises and public sector

organisations in the Middle East are hungry for services that are designed to their specific requirements and are easily available and scalable when needed. “Mobily is making this possible, monetising its network to offer marketleading enterprise services with the support of a network that has been purpose-built for the cloud era.” Unrelenting There are no signs that the mobile

Corporate video: Ciena’s OPn Network Architecture

August 2014

I n side S audi A r abia ’ s mobi l e n etwo r k boom

“Construction is massive across Saudi Arabia, UAE, and Qatar, the whole region is building new infrastructure and this will consume more and more mobile data” –

boom will slow up in the near future as the days of the early 2000s where mobile penetration rates sat at around 10 percent feel like light years ago. In the mid to long term, huge-scale infrastructure projects promise to uptake the latest mobile networks. “This will not slow down at all,” Alsaied added. “Construction is massive across Saudi Arabia, UAE, and Qatar, the whole region is building new infrastructure and this will consume more and more mobile data.

Omar Alsaied,

“For example King Abdullah announced 11 new stadiums in 11 cities – all of this will bring next generation connectivity to the users and the businesses. Global events like the Dubai Expo 2020 and Qatar World Cup 2022 will drive massive technology adoption.” With the demand firmly in place, it will be up to companies such as Ciena and Mobily to deliver the vital network infrastructure and services to deliver ever smarter mobile operations. 29

mar k e t i n g

Why Arabic content is a must for marketing in the Middle East 30

August 2014

Accounting for just two percent of online material, Arabic is a massively untapped market and one which SEO specialist Caliber believes should be exploited W r i t t e n b y : T o m W a d lo w 31

mar k e t i n g All available statistics point towards the Arab world as the next centre of internet boom. The past decade has seen a monumental rise in the numbers of Arabic-speaking people getting online, with as many as 413 million expected to be attuned to the World Wide Web by 2015. Set against the two million of 2000, this represents a rise of 20,650 percent. Even in 2011 there were just 65 million Arabic web users. Couple this enormous growth with the realisation that Arabic speakers form one of the world’s wealthiest population segments and it is staggering to realise that only two percent of digital content can be found in their native tongue. This is a massive disparity, compounded by the fact that in 2012 95 percent of Fortune 500 websites did not have an Arabic version.

As the internet and smartphone explosion gathers more and more momentum in the Middle East region, there is no better time to capture the native market and bring the undoubted clout of digital marketing to the screens of the most economically powerful. High-Caliber content Caliber is a specialist in integrated SEO, content and social marketing, and has started working with clients to provide content experience in both English and native Arabic. Ian Humphreys, Regional Director for the Middle East and protagonist of award-winning content marketing campaigns for some of the world’s biggest brands including Ticketmaster, Tesco and TUI, believes now the time is right to maximise website optimisation by making offerings multilingual. “Arabic content is an area of enormous potential in the Middle

‘Arabic… is the native tongue of the wealthiest and most influential segment of the population, yet most companies ignore it and confine their marketing to English’ 32

August 2014

Just two percent of web content is Arabic East,” he said. “It’s the native tongue of the wealthiest and most influential segment of the population, yet most companies ignore it and confine their marketing to English. “Only two percent of digital content is in Arabic and this needs to change. While Arabs can speak and read English, it is always preferable to reach your target demographic in their native tongue.” While the result is preferable for the end user who can surf the web in the own language, it is also viable

for companies concerned with SEO rankings looking to get a step ahead of international competition. Humphreys continued: “Arabic content is a useful approach for website optimisation in this market, primarily by helping your page rank when people search in Arabic. “Google will be much more likely to serve a page in Arabic to a user who searches with those criteria. Currently, the vast majority of searches in the region occur in English, so it isn’t a game-changer but a way to 33

mar k e t i n g gain a small, competitive edge.” Crucial steps Companies looking to extend their internet reach into Arabic, and indeed other languages, need to invest first and foremost in the right people to deliver content in an engaging manner that is accurate in translation and thus primed for SEO. For Humphreys this means finding and developing editors with an appropriate arsenal of language skills. “Companies should invest in excellent multi-lingual editors,” he Multi-Lingual Content Process

August 2014

said. “A superb editor is the heart of any content operation as they set the tone of voice, ensure quality and bring the best out of their writers. “Look at the world of journalism, The New Yorker may employ the best writers but it’s their editors that have made it an institution.” Creating multi-lingual content in a non-English language will sit favourably with SERPs (Search Engine Results Pages) served in that particular dialect, especially if competitors are not doing the same. Getting SEO right from the outset is likely to be crucial

A r abic co n te n t : a must fo r M idd l e E ast ma r keti n g

can cripple them down the road. One hour of SEO before launch is worth five hours of SEO later on.” Caliber has worked with a host of clients with a global presence, helping to optimise their offerings across multiple nationalities. These include Tesco, eBay, HSBC, Expedia, Ticketmaster and TUI.

Ian Humphreys

‘A superb editor is the heart of any content operation as they set the tone of voice, ensure quality and bring the best out of their writers’ when rankings come into fruition. “If you are starting a business it’s crucial to consider SEO from the outset,” Humphreys added. “Companies generally make a litany of small, hard to avoid errors that

Looking ahead As the Middle East continues to invest heavily in becoming a leading light in the technology field, backed politically by Smart Government initiatives in the likes of the UAE, the potential for digital marketing and e-commerce is patently clear. With more and more people discovering the internet via desktops, tablets and smartphones, the scope for Arabic content could not be greater. “Companies that create wellstructured websites, and invest in SEO and content will distinguish themselves from the competition and make a great deal of money in this rapidly emerging market,” Humphreys said. “As we start the run up to Expo 2020, the Middle East is a very exciting place to be.”

TOP 1 0

Top10

Companies to work for in Europe Written by: Tom Wadlow

We look at 10 businesses that routinely appear at the top of surveys conducted by Great Place To Work and detail why their employees are among the most satisfied 37

top 10

DIS Ag Sector: recruitment

One of Germany’s largest recruitment agencies, DIS AG employs 660 people in 175 locations. The DIS Academy, with a high calibre, generous seminar catalogue, is grounded in the concept of “Lifelong Learning”. The company also holds regular gatherings to share information and keep staff in the loop. www.dis-ag.com

August 2014

C ompa n ies to wo r k fo r i n E u r ope

Hygeia Hospital Sector: healthcare

This Greek hospital is the first major private medical service provider in the country, operating for more than 35 years. Hygeia has an extensive rewards programme. Each year it awards nearly 70 individual â&#x201A;Ź1,000 prizes along with a six-monthly competition involving a free holiday to a destination of the winnerâ&#x20AC;&#x2122;s choosing. www.hygeia.gr 39

top 10

W.L Gore & Associates Sector: manufacturing

Experts in technologies for synthetics processing used to make electronics, industrial products, medical goods and textiles, Gore allows every employee to set up a Personal Development Plan upon their arrival. Each worker is assigned a personal sponsor who oversees their development through the company with performance regularly reviewed. www.gore.com 40

August 2014

C ompa n ies to wo r k fo r i n E u r ope

Impact International Sector: management consultancy

This Swedish business is all about promoting a healthy, safe, dynamic, diverse and balanced workplace for its clients, so it is perhaps no surprise its own staff are among the happiest to be found. Impact gives each employee three working days per year to complete community projects. www.impactinternational.com

top 10

Futurice Sector: technology

Number one on the list for small and medium sized workplace for 2012 and 2013, this Finnish web and mobile software solutions company employs more than 150 throughout its network. FutuFridays take place each month at company offices and start with Monthly Anonymous Developer Meetings, where each employee looks at their goals with peers. www.futurice.com

August 2014

G l oba l U ti l ities C ompa n ies 2 0 1 4

EnergiMidt Sector: energy

EnergiMidt is a Danish energy and broadband company employing around 600 people, who they actively encourage to input into new company policy. There is a strong focus on self-management, underlined by the fact the company provided specialised courses, resulting in employees taking extra responsibility across the value chain. www.energimidt.dk 43

top 10

Schoenen Torfs Sector: retail

The Belgian shoe retailer employs 571 people and maintains a strong family ethos whereby happiness is an integral part of coming to work. It also has a proud corporate social responsibility record, with each employee given a child to sponsor as part of the Nepalese Cucina Project. www.torfs.be 44

August 2014

C ompa n ies to wo r k fo r i n E u r ope

NetApp Sector: technology

Data storage specialists NetApp is built around a philosophy of sharing as much information as possible, building a culture of trust. Senior management share news openly with employees and addresses all ranks directly themselves, with important announcements not being filtered through layers of the company. www.netapp.com

top 10

August 2014

C ompa n ies to wo r k fo r i n E u r ope

Admiral Group Sector: insurance

The car insurance provider manages 14 brands in seven different countries, including Italy, Spain and the UK. It has a Ministry of Fun which moves between departments each month, celebrating as many events as possible. The focus at Admiral Group is on four key pillars: communication, equality, reward and recognition, and fun. www.admiral.com 47

top 10

August 2014

Microsoft Sector: technology

The worldâ&#x20AC;&#x2122;s best known technology company has offices in more than 100 countries and employs more than 90,000 people. At Microsoft, people are motivated and inspired by how customers use Microsoft software to find creative solutions to business problems, as well as how employees develop ground breaking ideas and stay connected to whatâ&#x20AC;&#x2122;s most important to them. It has a host of programmes to promote staff wellbeing, and one which received particular acclaim from Great Place To Work is the Working Parent Policy. This covers a range of benefits for those looking to combine active professional work with pregnancy or bringing up children. The policy applies to all employees with children up to the age of 14. Microsoft is listed in Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Norway, Poland, Portugal, Spain, Sweden, Switzerland, The Netherlands, Turkey and the UK. www.microsoft.com 49

Mobily

Moves to Take Pole Position in Mobile and ICT Market Written by: Sheree Hanna Produced by: Kiron Chavda

M o b i ly

One of the Middle East’s biggest success stories continues to unfold as this telecommunications giant transforms itself into an allencompassing technology solutions provider

Al Faisaliah Hotel in Riyadh was the prestigious venue for the launch of the MCPP

August 2014

s Mobily enters its tenth year of operating, Saudi Arabia’s second largest provider of mobile phone services has witnessed phenomenal growth which shows no sign of abating as it gears up to be a major player in ICT solutions and take over as market leader. This year the company has earmarked SAR5 billion for infrastructure investment which includes upgrading high-speed networks, information security and data services. This also features major ‘smart cities’ projects such as King Abdullah Economic City and Yanbu Industrial City, while taking advantage of the Saudi demographics, a population of 27 million and an average age of 22 that can’t get enough of its hi-tech services. It has also become the first in the Middle East and Africa to launch its own Cloud Partnership Program as it moves to take advantage of the burgeoning opportunities to provide ICT solutions to businesses. This award-winning company, which has a list of firsts almost as long as its fibre cable network, has thrived on innovation and putting its customers first by meeting their demands with the very best solutions it can muster. It now serves in excess of 22 million subscribers and saw those figures increase fourfold over a six-year period between 2007 and 2013. From the moment of its conception, the company based in Riyadh, which employs 3,600 people, has enjoyed year-on-year growth,

T ec h n o l ogy

The company serves in excess of 22 million subscribers

boasts a SAR25.1billion ($6.7Bn) revenue for 2013 financial year and has stormed the market with an aggressive expansion policy. On a mission Today, it holds 40 percent of the market share and according to Taher AlDabbagh, Executive General Manager for Alliances and Partnership Development, will continue to strive to fulfil its vision. “We are expanding from our core telco

‘..the company has earmarked SAR5 billion for infrastructure investment which includes upgrading high-speed networks, information security and data services’ w w w. m o b i l y. c o m . s a

supplier profile

AlMaktabah

AlMaktaba is one of the pioneers in Saudi Market for office supplies, office automation, stationary, furniture, office design, and related office/school consumables. The company is making a major foray into the ICT industry by offering both hardware/software products and solutions from major ICT players such as CISCO, HP, Lenovo and telecom providers such as Mobily.

(SME) of Saudi Arabia.

The major ICT hardware side AlMaktaba offer includes PC, laptops, printer and servers on the hardware side following a multi-vendor approach.

Office furniture – chairs, tables, executivesuites; workstations, receptions; etc.

On the ICT solutions, AlMaktaba has partnered with Mobily to drive both telecom services and IT solutions such as reselling the datacenter managed services, active partner and collaborator with Mobily for Cloud solutions especially for the medium and small business segment

On the software solutions side the company is in talks with companies like Kronos of USA for Workforce Management Systems and Empathy of Japan to provide seamless Point of Sale (POS) solutions. We Offer A’amalee EZ access to all that is needed for:

Office Supplies – stationary, consumables and printing services CT Hardware – PC, Laptops, servers, printers, inks & toners ICT Solutions – Email App, Workforce Management System, Cloud solutions, Managed service

Website: www.almaktaba.com.sa

M o b i ly

T ec h n o l ogy

Taher AlDabbagh

business into providing ICT solutions. Not every Telco does this, but we are doing so and we are doing it big time,” he said. “We are focusing on cloud services and today we are a strong provider of both public and private cloud. This is a big area and one that is relatively new for Saudi Arabia. “We have basically created the market around it by having the right alliances and vision to provide such services, which has required huge investments. We have taken a risk but now we are seeing it pay dividends as the market is adapting and learning.” In June, Mobily launched a Cloud Partnership Program aimed at encouraging local entrepreneurs to develop and market their own business application in collaboration with Mobily. The Mobily Cloud Partnership Program (MCPP)

“We are focusing on cloud services and today we are a strong provider of both public and private cloud. This is a big area and one that is relatively new for Saudi Arabia” – Taher AlDabbagh, Executive General Manager for Alliances and Partnership Development

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BUSINESSINNOVATION Innovating the Business

INNOVATING THE BUSINESS Business Innovation is a limited liability corporation headquarters in Riyadh, Saudi Arabia. Our core services encompass Mobility and cloud offerings, Business and systems Integration Covering; ERP/ GRP, SIS, CRM, BI, Web Technologies, ECM, IT Strategy, Operations and Maintenance Services; all supported by best of breed resources with best international work standards experiences and ethics.

www.bi-ict.com

supplier profile

Business Innovation BUSINESSINNOVATION Innovating the Business

Business Innovation is a limited liability corporation headquarters in Riyadh, Saudi Arabia. Our core services encompass Mobility and cloud offerings , Business and systems Integration Covering; ERP/GRP, SIS, CRM, BI, Web Technologies, ECM, IT Strategy, Operations and Maintenance Services; all supported by best of breed resources with best international work standards experiences and ethics, in addition to a solid Project Management Methodology called Business Innovation First Methodology (BIFM), that is amalgamation of best practices and our vast and long local and global experience in program and project management. More importantly, our selective partners which are top tier service providers, allow us to have the perfect fit solutions for our clients. Through our resources, methodologies, partners and local knowledge and know how, we deliver state of the art solutions that meet our client’s business needs. With genuinely local and global experience of our partners and our local leadership we believe that we can draw on best practice, the best talent and deliver the most cost effective service to our clients. Our Values •

Innovation in all aspects

•

Discipline as way of life

•

Developing the society

•

Quality

Website: www.bi-ict.com

T ec h n o l ogy

M o b i ly will act as a framework for collaboration between Mobily and its partners offering a wide range of benefits, training, certification and rewards. It will give partners the opportunity to provide trusted and certified cloud computing services and to be associated with the Mobily commercial brand thus strengthening their position in the Saudi Market. The program is already attracting many leading solution providers and at the launch Mobily had already signed up 14 partners. It is also a timely move by the company given that research by Gartner shows 60 percent of banks worldwide will process the majority of their transactions in the cloud by 2016 and by 2017, 40 percent of utilities with smart metering will use cloud-based big data. To support the MCPP Program Mobily also launched the first Cloud and software as a service Market Place platform in the region to open up its portfolio of Cloud, Networking and Mobility Services. It will allow its new ecosystem partners to develop and deliver their own customised applications and solutions with differentiated value to each customer segment. Participating Partners will have access through this new platform to gain visibility into certain Mobily systems, processes and tools and innovate with Mobily to deliver customised,

60% Percentage of banks worldwide processing transactions using cloud by 2016

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M o b i ly

Mobily and Cisco Sign Joint Marketing and Sales Agreement

“Tier 4 is a very special to achieve and to be the first outside the USA to have IBM’s specific configuration is another major milestone for us” – Taher AlDabbagh

August 2014

finished solutions to business customers. One such key partner is the Intel Corporation with whom it signed an agreement in February at the Mobile World Congress 2014 in Barcelona. Mobily has become the first major cloud services provider in the Middle East and Turkey to be powered by Intel cloud technology. The global processors manufacturer has listed the company on its official internet site as a certified, secure and highly qualified provider of cloud computing services and placed it within an elite group of major international companies providing this service.

T ec h n o l ogy

Certified Data Centres Mobily is also working with other major international IT companies such as SAP, Oracle, IBM, Virtustream, Cisco and Microsoft and has spent hundreds of millions of riyal in building new data centres across Saudi Arabia to transform its ICT dream into a reality. The data centres now number 38 covering 65,000 square metres with a total operating capacity of 162,500 kW. A further 18 are planned over the next three to five years. One of the data centres, the Melgha 2 in Riyadh, has scored a first on two counts. It has been classified and obtained a fourth degree or Tier IV by the UPTIME institute, one of the top global institutions specialised in the evaluation of data

38 The current number of operational data centres

The opening press conference for the Mobily Data Center

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supplier profile

SBm Saudi Business machines We provide our customers with the efficient solution by levering our offering of public cloud, private cloud or a Hybrid cloud. Our cloud services range include business-driven service level agreements that can cover both the IT and delivery to your end-user over our first class global network. Since our inception, Saudi Business machines have strived to provide best of breed computing technology to Saudi Arabian commercial and public sector. SBM has delivered positive returns on investments for our clients since 1947 and we are more focused than ever to provide the most customer centric, innovative and high quality services. We continually seek to lower our customer’s operational costs while provident highest level of availability, reliability and security. Our cloud computing infrastructure coupled with virtualization, migration and support provides you with an unbeatable and unique quality of service kingdom. SBM’s cloud offering free you from making complex IT decisions and staggering recurring cost structures and allow you to focus on your business success. The key to any successful implementation is making an early start. We at SBM ensure our client’s involvement in strategy phase and assist our public and commercial customers in developing the smartest and most cost effective cloud strategies as well as building virtualization and automation solutions.

Through software, hardware and managed service solutions, we at SBM are dedicated to automate and bring to our customers’ businesses to a new dawn of 21st-century productivity through our vast offerings and range of cloud services. Here at SBM our customers are the center of our business and their trust and confidence is our passion. Our expertise is unrivaled and gives our customers the advantage of having over 1000 skilled and minds working collectively to solve all their technology needs. Our bespoke service offering provides you with the 24x7 peace of mind and lets you focus on your business’s success. From being the first company to gain ISO9002 certification, to becoming the most sought after holistic technology resource; we have defined the highest standards of quality and efficiency for our clients and we seek to carry our proud traditions further and provide world class cloud infrastructure and services tailored for your every technology need. Website: www.sbm.sa

M o b i ly

T ec h n o l ogy

Forging strong

40%

partnerships

centres in the world. It also operates the largest Security Operations Management centre in the world outside the USA to serve the business sector in accordance with IBM global standards. AlDabbagh said: â&#x20AC;&#x153;Tier 4 is a very special achievement and to be the first outside the USA to have IBMâ&#x20AC;&#x2122;s specific configuration is another major milestone for us.â&#x20AC;? Forging strong partnerships with both the international players and local providers has Mobily perfectly placed to take advantage of the many opportunities in the market.

The market share that Mobily occupies in telecoms industry

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Saudi Arabia | Egypt | Lebanon | Jordan

In this information age where complex issues and challenges of integrating and managing various new and legacy products and customized applications is a key pain point; there is never a better reason to team-up with BTC Networks to ensure that all your requirements are met. Integrated Smart Solutions Turnkey Telecom Service Packages Low Current Solutions Converged Network Solutions & Applications Wireless Solutions Systems Engineering Network Design & Planning Project Management Operations & Maintenance Distribution Channels Tel. +966 2 6918787 | Fax +966 2 6918525 | E-mail info@btc.com.sa

supplier profile

BTC networks

Baud Telecom Company, widely known as â&#x20AC;&#x153;BTC Networksâ&#x20AC;? is a recognized leader in providing technology solutions within Saudi Arabiaâ&#x20AC;&#x2122;s market and Middle East. BTC Networks headquartered in Jeddah since its establishment in 1975 and expanded across the region with branches in Egypt, Lebanon, Jordan and Iraq.

networking and e-business solutions. The company is constantly evolving and is now positioned as trusted System Integrator in the Kingdom as well as to the region. BTC has always been abreast of latest technology innovations, its sales, engineers, and technicians are continually trained and maintain professional certifications With its leadership in providing innovative solutions BTC Networks from industry leaders. is delivering communication and Our service portfolio ranges from information technologies, smart Smart Integrated Solutions to solutions, telecom infrastructure Turnkey Telecom Projects. Today, and system integration services. BTC is considered among its A combination of activities customers and partners as one involving residential, enterprise, of the leading telecom solution corporate and government providers for its commitment, customers has been addressed planning, resources, meeting across different departments deadlines and skilled personals. with highly talented team. BTC has been awarded ISO 90012008 certification for its reputation BTC has adopted the transition for integrity, quality of service, from voice applications into the and excellence in management. futuristic world of converged communications, IP Solutions,

Website: www.btc.com.sa

M o b i ly

T ec h n o l ogy

Pairing priorities “We strive to move up in the value chain of what we are offering,” explained AlDabbagh. “We do partnerships with companies such as WhatsApp and provide packages for the consumer. “We are delivering Firewall and security packages with IBM to the corporate customers and at every step of the way we are looking at what the core offering is to make sure it is meeting the right needs and at the right price. “We then look to further develop that by considering what else the customer might need, so we look to strike a partnership with a company that can add value and synergy with what we are imparting as a telco to ensure we are providing a comprehensive package to our customers.”

Mobily offers comprehensive packages to customers

“On the retail front, it owns or franchises more than 300 outlets and has somewhere between 3,000 and 4,000 resellers” – Taher AlDabbagh

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Hardware and Software, Engineered to Work Together Oracle is eliminating complexity by engineering hardware and software to work togetherâ&#x20AC;&#x201D;in the cloud and in the data center. Servers, storage, database, middleware and applications: each layer comprises best-of-breed products, and is designed, optimized, and engineered to work together. Integrated, industry-specific solutions address complex business processes for a wide range of industries. When IT complexity is removed, enterprises can focus on business innovation. For customers needing modular solutions, Oracleâ&#x20AC;&#x2122;s open architecture and multiple operating-system options also give customers unmatched benefits from best-of-breed products in every layer of the stack, allowing them to build the most optimized infrastructure for their enterprise. Oracle has 390,000 customers in more than 145 countries

Saudi Arabia +966 1 2739246 www.oracle.com/me/index.html

supplier profile

ORACLE More than two-thirds of companies rank innovation as the No. 1 factor in competitiveness. And yet, the biggest chunk of IT spending goes toward keeping the lights on. Mobile, social, and cloud are redefining how business gets done. Immediate access to the latest technologies is essential for you to innovate and thrive. Oracle has invested nearly 7 years and billions of dollars in engineering and strategic acquisitions to provide you with the worldâ&#x20AC;&#x2122;s most comprehensive portfolio of enterprise-grade cloud services. Oracle delivers a full suite of enterprise applications as subscription based software-asa-service, so customers can avoid the data and business process fragmentation that results from using multiple, siloed clouds. No other vendor offers the breadth of application functionality across human capital management, talent management, sales and marketing, customer experience, and enterprise resource planning. Social networks have dramatically changed the way people interact, play, and shop online. They are also changing the way people work,

transforming how employees interact with each other, customers, and partners. Oracle Cloud application services are enriched with modern social capabilities, including social marketing, social engagement and monitoring, and social networking for purposeful collaboration. Oracle Cloud also provides embedded business intelligence and ubiquitous access through mobile devices such as the iPad and iPhone. It also offers developers a simpler way to develop and deploy cross-device mobile applications. With multiple deployment options, customers can choose to use Oracle Cloud services at Oracle data centers or built their own private Cloud using Oracle Cloud solutions. Which give the customers the flexibility to decide where to deploy their Cloud services. With the most enterprise-grade applications, the most complete platform, and the most modern socially enabled technology and applications, Oracle is the comprehensive cloud provider your company needs. Find out how Oracle can tailor cloud computing to the way you need to do business today. Website: www.oracle.com/us/ corporate/story/index.html

M o b i ly

T ec h n o l ogy

Mobily’s corporate business is divided between government entities and large enterprises. It currently provides services to a number of Saudi government departments including the Ministry of Labour and the Ministry of Interior. It has also secured business with many of Saudi’s leading banks and financial institutions such as the Saudi Commercial National Bank and big corporates such as the Saudi Aramco, the nation’s national petroleum and natural gas company, and diversified manufacturing company SABIC. But just how did it all start for this forwardthinking telco? Mobily was first established in 2004 by Etisalat, the United Arab Emirates (UAE) based telecom conglomerate, and is the official brand name of Etihad Etisalat. Licensed to thrill It officially launched on May 25, 2005 after being awarded a 25-year telecommunication mobile license complemented by the purchase of a 3G license. The telco then quickly became the first Saudi company to get an operation licence for third generation services (3G), 4G and LTE services, and beyond. “I was lucky enough to be part of the team who started out in those early days,” said AlDabbagh. “We knew that the market wanted agility and the customer wanted a good experience so we focused on delivering that at all the touch points, be it the retail outlets, the distribution

“we look to strike a partnership with a company that can add value and synergy with what we are imparting as a telco to ensure we are providing a comprehensive package to our customers” – Taher AlDabbagh

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www.edaratgroup.com info@edaratgroup.com

Get Backup-Independent, Managed Recovery of Critical Systems Edarat Group Disaster Recovery as a Service (DRaaS) allows full replication from virtual or physical environments to our regionally deployed cloud infrastructure, guaranteeing business critical application availability. Our Disaster Recovery Service with the 4-hour SLA option replicates your critical systems from your data center to the ironclad cloud in real time as virtual machines (VMs). The VMs are always on, receiving replicated data over the wire. Companies can now rely on our expertise to plan, test, and execute their recovery processes into a virtualized environment hosted in Mobily state of the art datacenters, using EVault速 replication tool with end-toend encryption to ensure your data remains private, satisfying regulatory compliance requirements. Build the right DR solution using Edarat Group market leading technology and balance your risks, objectives and cost targets.

Call us now for a Disaster Recovery as a Service free assessment: +966 11 205 78 37/38

M o b i ly

T ec h n o l ogy

centre or be it the partner or in customer care. â&#x20AC;&#x153;We came with a very strong customer-centric approach and in a very short space of time had sold one million lines and quickly tapped the market to reach our 40 percent share.â&#x20AC;? Delivering first class customer experience is a huge priority and Mobily takes a fourpronged approach to ensure they get it right, the main elements of which are: empowerment, communication, personalisation and making sure the customers get a wow factor. Acquisition made In March 2008, Mobily was granted approval by the Communication and Information Technology Commission (CITC) to acquire Bayanat al-Oula, a licensed Data Service

supplier profile

Mobily products

Edarat group

Industry: Technology Consultants Services: System Design and Integration, Project Management, Testing and Commissioning, Maintenance and Support in Data center facility Management: Mr. Erick Baduy Tel: +966 11 205 78 37 / +966 11 205 78 38 Fax: +966 11 205 78 07 Email: info@edaratgroup.com Website: www.edaratgroup.com

w w w. m o b i l y. c o m . s a

THE

CLOSING THE DE CLOUD

ÂŠ 2013 SAP AG. SAP and the SAP logo are trademarks and registered trademarks of SAP AG in Germany and several other countries.

In the c sales team Learn more

EAL

cloud built for business, you donâ&#x20AC;&#x2122;t have to force your m to use the tools that get the job done. about SAPÂŽCloud for Sales at sap.com/mena/cloud

RUN BETTER.

M o b i ly

Khalid Omar Al Kaf, Mobily CEO and Managing Director

Provider for a price of SAR1.5 billion. Then in November 2008 it also acquired absolute majority stakes in Zajil, the leading Saudi IPS (Internet Service Provider). Mobily also owns a vast majority share in the Saudi National Fibre Network (SNFN) composed of 12,800km of structured fibre cable, panned into seven fully protected rings covering 35 Saudi cities. It also has access to 60 major hub sites for telecommunications prime points of presence, and complimented with 20 intermetropolis fibre loops in major Saudi cities. On the retail front, it owns or franchises more than 300 outlets and has somewhere between 3,000 and 4,000 resellers. Customers are provided with roaming

supplier profile

SAP

SAP Middle East and North Africa (MENA) is recognized as one of the fastest growing markets for SAP globally and is a key investment area for the company. Since established in late 2007 SAP MENA expanded operations and now has 10 offices across the region. Today, the company has more than 1100+ customers and continues to build capacity across the eco system with more than 1400+ qualified SAP consultants and 146 business partners to support the MENA market in 16 countries across the region. Website: www.sap.com

T ec h n o l ogy

services on all continents where there is a GSM operator through 420 interconnections and agreements, as well as allowing customers to call anyone on the face of the earth. Scoring firsts Launched in May 2007, Mobily is one of the few operators in the globe which offers an unlimited mobile broadband data bundle. â&#x20AC;&#x153;We provide a vast range of mobile and data services and that provide different offerings, different value propositions, different segmentations for brands to meet the needs of our growing customer numbers,â&#x20AC;? said AlDabbagh. Innovation is Mobilyâ&#x20AC;&#x2122;s middle name and consequently it has delivered a plethora of technologies which have

Mobily also owns a majority share in the Saudi National Fibre Network (SNFN)

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First Gulf Company for Supplies & Contracting Ltd is a Saudi Company, occupying a distinct position with a unique portfolio of specialized projects in both public and private sectors. FGC Portfolio • Turnkey Communication systems and solutions • TV/RADIO Broadcast systems • Microwave/Wireless transmission Engineering and services • Satellite Uplink and TVRO Data center Solutions

• • • • •

Security Systems , Equipment and Solutions Information Technology , E-business Consultation and Professional services Operations and Managed services Digital Archiving Total Solutions Transmission – Inside/outside Plant services

www.fgcltd.com P.O.Box 25560, Riyadh 11476, Saudi Arabia Tel: +966 1 219 0888 Fax: +966 1 219 1888 info@fgcltd.com

M O B I LY

TECHNOLOGY

scored a myriad of firsts for the kingdom. Here are a few examples: Mobily was the first company in the world to launch an iBG Star, which measures blood sugar through an Apple Store application; it devised a new method to connect subscribersâ&#x20AC;&#x2122; IDs in Twitter with the customer service system CRM. Mobily launched the innovative I-Statement service eradicating the need for paper-billing; the company provided High-Speed connectivity via fibre optics to eight Saudi universities in different regions and it created a new channel to serve customers through SMS, raising the level of customer satisfaction and experience.

Mobily was the first company in the world to launch an iBG Star, which measures blood

Inspirational leader The list goes on, but suffice to say Mobily is not

SUPPLIER PROFILE

sugar through an Apple Store application

FIRST GULF COMPANY

FGC is a Saudi Company operating in both Broadcast Solutions & Projects, and General Contracting Maintaining high-quality workmanship, FGC has set new standards for the industry, building landmark structures and delivering major industrial turn-key projects. Acting with uncompromising integrity and professionalism, FGC employs a team of well qualified engineers and technicians who have rich exposure in their respective fields in big projects execution. Website: www.fgcltd.com

w w w. m o b i l y. c o m . s a

M o b i ly

T ec h n o l ogy

a company that rests on its laurels. Its success over the past nine years has been down to a clear and distinct strategy which has been delivered not only by those at the very top of the company but by all its committed and loyal employees. AlDabbagh said: “I think in general the success of any organisation is first of all having the right vision and the right leader. Definitely our Chief Executive Officer and Managing Director, Khalid Omar Al Kaf, is a distinguished character who has won hundreds of different prizes in the Telco market. “We select talented and committed people and motivate them by providing them with the opportunity to grow and develop their own talents. Having everyone wanting to make a difference is one of the key contributors to our success.”

supplier profile

Anise Arabia

Industry: IT Services Services: Airport Services • Digital Signage • Digital Signature Cloud Computing • Big Data CRM • Loyalty Program Mobile Learning • Fleet Management Management: Eng. Husam Alshawi Tel: + 966 920000402 / + 966 (11) 4024999 Fax: + 966 (11) 4034999 Email: info@anisearabia.com Website: www.anisearabia.com

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Providing defined qualified business solutions ICT Systems was established as system integrator, turnkey strategic business and IT solutions provider. We are engaged in many fields such as ERP, Business Continuity, e-Government, e-Learning, Networking, Security Solutions. Successfully in 2014 Mobily and ICT established a partnership model where we signed an agreement to work together in E-School profile over the cloud infrastructure, where we have earned solid reputation for effective and cost efficient solutions. This business requires extensive knowledge of regulations, standards, and technologies that influence this business. www.ictsystems.com.sa

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e-mail: contact@gtf-freese.de

e-mail: harish@spanglobal.com

M o b i ly

T ec h n o l ogy

Khalid Omar Al Kaf is a computer science graduate who studied at both Boston University and George Washington University in the US, and became the chief executive in July 2005 just over a year after he started with the company as a project manager. He started his professional career in 1986 with Etisalat (Emirates Telecommunications Corporation) working closely with Alcatel and Fujitsu on software development. He has played a definitive role in building the state-of-the-art, 3G mobile network in UAE and is now focused on moving the company forward in line with its ICT aspirations. Talent spotting Mobily offers a wide range of training programmes to nurture its talent including its Brighter Future scheme which allows individuals to study for MBAs while they are working, facilitating time for studies and exams while contributing 50 percent of the costs. Further investments are made in executives who are encouraged to engage with courses in schools and universities across the globe. AlDabbagh explained that his own opportunities included attending courses at the London School of Business and both Harvard and Stanford universities in the USA. There are also specific programmes aimed at graduates such as the new Mobily Elite scheme which aims to attract 50 of the brightest young

50% Mobily allows individuals to study for MBAâ&#x20AC;&#x2122;s while they work, contributing 50 percent of the costs

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M o b i ly

Khalid Omar Al Kaf, Mobily’s CEO, discusses the company’s core values

“What once seemed remarkable is now routine, yet I believe we are only at the early stages of a transformation that will eclipse everything we have seen so far” – Khalid Omar Al Kaf, CEO and Managing Director 88

August 2014

Saudi talents to work within the company. The programme aims to draw national young talents with outstanding capabilities through competency-based selection methods. Furthermore there is encouragement for every single employee to come up with ideas which if successful, are once a year rewarded by having their winning idea implemented. Caring nature The company is also committed to making the right impact with wider stakeholders such as the community it serves and

T ec h n o l ogy

the environment it operates in. It pays particular attention to education and healthcare and has implemented a wide-range of initiatives and programmes aimed at giving back to the community. Ongoing programmes include a project to teach Saudi females smartphone programming and maintenance, which was launched in cooperation with the National Institute for Women’s Training and aims to train 1,000 women over the next three years. There is continued support for the Disabled Children Association in Riyadh which included the first exhibition of inventions serving people with special needs. It has also offered financial support for the Zamzam society by contributing the medical and healthcare costs of more than 820 people. In the company’s 2013 annual report, Managing Director Khalid Omar Al Kaf summed up what he believes will be the future for Mobily. He said: “The pace of change is relentless. What once seemed remarkable is now routine, yet I believe we are only at the early stages of a transformation that will eclipse everything we have seen so far. “From merely providing mobile telecom services, at one time the ultimate in new technology, the future of our industry now lies in cloud computing, information security, IT solutions, and a new wave of high-speed data networks. And as always, Mobily is leading the way.”

Company Information Industry

Telecommunications and ICT solutions headquarters

Riyadh, Saudi Arabia founded

2005 employees

3,600 revenue

SAR25.1billion products/ services

Mobile phone services, telecommunications, ICT Solutions, information security, high-speed netowrks

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Paltel Group achieves

twelve-fold growth in bid to uplift business in Palestine Written by: Tom Wadlow Produced by: Craig Daniels

Pa lt e l G r o u p

The regionâ&#x20AC;&#x2122;s largest private sector employer is also the most active in the CSR space having already spent $50 million to enhance many aspects of peoplesâ&#x20AC;&#x2122; lives

altel Group is becoming a crucial forerunner of Palestinian commerce as it looks to build on remarkable revenue growth which has seen it develop from a $12 million-business in 2000 to a $150 million-regional technology giant. The 2013 figure alone represents an income rise of 12 percent on 2012, and Paltelâ&#x20AC;&#x2122;s stock across its six tech companies represents 31 percent of the total market CAP of the Palestinian Exchange (PEX). Operational excellence across key areas such as mobile, landline and web services has been achieved despite political restrictions,

Reach Contact Center in Ramallah - The first call center in Palestine

August 2014

T ec h n o l ogy

showcasing the company’s ability to adapt and present innovative offerings slightly different to what may be the norm elsewhere. Ammar Aker, Chief Executive Officer, said: “I have been involved at the company since 1999 and am extremely happy about how we have come through and grown, but there is still a lot for us to do.” Paltel’s success has allowed it to invest hugely across a wide section of the Palestinian community, contributing enormously in areas from education and health to sport and female entrepreneurial empowerment.

Key Personnel

Ammar Aker Chief Executive Officer Ammar Aker is the Palestine Telecom Group CEO and a member of Paltel Group’s Board of Directors. Prior to this he was CEO of the Palestine Cellular Communications Co. Ltd., Jawwal, the first private leading cellular operator in Palestine. Mr. Aker holds a Bachelor of Science degree in Accounting from Edinboro University of Pennsylvania and an MSc degree in Accounting from Kent State University, Ohio.

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Pa lt e l G r o u p

Key Personnel

Abdul Majeed Melehem General Manager Appointed in 2010 Abdul Majeed’s vision was to position Paltel as the leader of technological development in Palestine, by investing in stateof-the art network infrastructure. Mr. Melhem has more than sixteen years of professional experience in the telecommunications sector, where he occupied several managerial positions before joining the Paltel family. Prior to that, Mr. Melhem was the Sales Director at Jawwal Company.

August 2014

Outside of Palestine, the company is intent on careful yet not insignificant expansion into neighboring territories after seeing promising signs from small-scale operations in Iraq and Jordan. Stepping up The company began operations in 1997 and provides state of the art services to the Palestinian end user, including local and international fixed telephony services, internet, data communications, mobile services and next generation services. Its revenue growth is reflective of achievements operationally. For example, it has doubled fixed broadband speeds for the past few years and is on course to deliver 3.7 megabits a second, seven times the 0.5 speed once common across Palestine. “We now have 2.6 million mobile customers and 400,000 landline customers, and want our customers to get used to using higher speed services,” Aker added. “We also want to take our offerings to outside users.” Paltel’s achievements have come despite tough challenges presented by political restrictions on business, the most significant being the absence of available 3G and equipment import/export limitations. “Data is the future and we are only allowed to use data for our fixed network which limits our growth potential,” Aker said. “The West Bank is a

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Jawwal management meeting taking place, Al-Bireh

divided area so it is not easy to provide coverage in all areas, and all operators face the challenge of Israeli competition too.” This said, the company is continuing to innovate new services based on technology available to them thanks to its dedicated creative team, made up of personnel across all company departments, and fruitful partnerships with household names including Ericsson, Alcatel-Lucent, Ciena and Cisco. Investing in Palestine Paltel is also addressing challenges beyond those seen at business level through admirable input into Palestinian society via a number of initiatives across many spans of life. This area of work is one of Aker’s proudest and

“We now have 2.6 million mobile and 400,000 landline customers, and want them to get used to using higher speed services” – Ammar Aker, Chief Executive Officer

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Subsea Positioning

ins/dvl

USBL transponder

Synthetic LBL

Spool piece metrology system

Synthetic LBL

The Palestinian Company for Integrated Security Solutions (PalSafe) is the leader provider of security solution in Palestine.

Inertial Navigation System

STRONG EXPERTISE & TURN-KEY PRODUCTS Providing a unique range of innovative, high quality marine positioning and navigation products and systems, which deliver outstanding performance in the most demanding conditions. www.palsafe.ps

T: +65 6747 4912 www.ixblue.com

00970 22415168

ICoC A m em ber

Pa lt e l g r o u p

T ec h n o l ogy

Working in the community

biggest motivators to succeed commercially, with the independently-managed Paltel Group Foundation emblematic of the CEO’s pledge to uplift the region’s people. He said: “Visiting the local communities and seeing the benefit from our impact fills me with huge pride – it makes me proud of being a company which makes a difference to peoples’ lives. “Last year we spent $10 million in Palestine, which represents around five percent of our net income, and when we have the budget to increase this we certainly will. Since this began in 2008, we have spent $50 million.” In education, Paltel has sponsored 400 scholarships for students to exercise their

“Visiting the local communities and seeing the benefit from our impact fills me with huge pride – it makes me proud of being a company which makes a difference to peoples’ lives” – Ammar Aker

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Paltel showroom in the West Bank city of Nablus

â&#x20AC;&#x2DC;Providing more than 3,000 jobs and being Palestineâ&#x20AC;&#x2122;s most important private employer is another aspect which fills Aker with immense pride and passionâ&#x20AC;&#x2122; 98

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academic potential at universities in the West Bank and Gaza when otherwise they would not be able to afford it. It is also spearheading a scheme to connect all public schools to the internet as well as a digitisation of the school syllabus. The company is actively supplying remote areas with vital medical equipment and encouraging healthy lifestyles by promoting all kinds of sport and sponsoring leagues. On top of this, it is helping women develop entrepreneurial skills and run their own small businesses through training in IT skills among other things.

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Key Personnel

Maen Melhem General Manager, Jawwal

Putting people in work Providing more than 3,000 jobs and being Palestine’s most important private employer is another aspect of doing business which fills Aker with immense pride and passion. All employees across the Group’s six subsidiaries, executives and front line workers, are given personalised training whether this be at the company’s dedicated facility in Jericho or abroad in Jordan, Dubai or even Europe and the US. The six subsidiaries include Palestine Telecommunications Company (Paltel), Palestine

Began as a Marketing Researcher at Paltel Mother Company of The Palestinian Paltel Group. In 1999 he joined Jawwal as a Sales Coordinator. He holds a BA degree in Accounting and Finance and has also completed The Executive Commercial Marketing Strategy Program from Northwestern University - Kellogg School of Management. Appointed as General Manager in 2012, Maen is responsible for formulating and supervising company’s commercial strategies.

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Pa lt e l G r o u p

Main headquarters of Jawwal and Paltel Group in Al-Bireh

“I believe in Palestine and we will do everything we can to make it a hub for creative ideas technically and from a business point of view”

Cellular Communications Company (Jawwal), Hadara (Internet Service Provider), Reach (Contact Center), Palmedia (media services) and Hulul (IT arm). “This is about investing in Palestine and building the future of the Palestinian people,” Aker said. “I believe in Palestine and we will do everything we can to make it a hub for creative ideas technically and from a business point of view.”

– Ammar Aker

Further afield To maintain growth and enable continued investment into Palestinian society, Paltel is looking to build on its early-stage work in the likes of Iraq and Jordan. The company manages and owns 25 percent

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Company Information Industry

Technology and Telecommunications headquarters

Al-Bireh, Palestine founded

Hadara headquarters, the Group’s data service provider, Al-Bireh

of Dubai-based Vtel, which has been active in the fixed line internet space in Iraq. Though it may not represent a huge proportion of Paltel’s bottom line, the success of the venture to date demonstrates that this direction is a viable one for the future. Aker added: “To grow we have to think about of some expansion outside of Palestine, but we have to make sure this is profitable. We have seen many experiences where operators expand and suffer more losses because of it. “Each country has its own investment challenges whether it be market conditions, political situations or customer demands, but we are increasing our investment in Iraq. Our challenges here in Palestine have no doubt helped us prepare for these situations.”

1995 (operations began in 1997) employees

3,000+ revenue

$150 million products/ services

Local and international fixed telephony, internet, data communications and mobile services

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Cemex

Builds On its Core Strengths to ensure it Delivers to all Stakeholders Written by: Sheree Hanna Produced by: Glen White

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CEMEX celebrates ‘helping to build a greater Britain’

One of the biggest building material suppliers in the UK has a clear strategy for its future growth and sustainable development which is simply to be the BEST

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uilding materials’ company CEMEX has a vision to become the best for all of its stakeholders and has a strategy in place aimed at delivering just that. In the UK CEMEX supplies concrete, cement and aggregates, as well as asphalt, building products and mortar. Its Paving Solutions business specialises in constructing roads using both asphalt and cementitious materials. The business generates £775 million in annual sales, employs a total of 3,000 people in the UK and is part of the global group CEMEX which is headquartered in Mexico. CEMEX gained its foothold in the UK when it acquired RMC in 2005. Lex Russell is Vice-President of Aggregates

C o n st r uctio n

and Asphalt in the UK responsible for 1,040 employees serving in the region of 2,000 customers and currently producing some 20 million tonnes of aggregates and 2 million tones of asphalt a year. The recent economic crisis and continuing tough economic climate has had an impact on the UK business with the decline in the construction industry meaning less demand for CEMEX products. â&#x20AC;&#x153;Times have been very hard for us. In 2007 we were selling 26 million tonnes of aggregates, but that dropped by around 30 percent; but now we are starting to climb back up with current sales of 20 million tonnes,â&#x20AC;? explained Russell.

Lex Russell is VicePresident of Aggregates and Asphalt in the UK

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Applied C and fire p years we alongside sectors in Energy, w

To date, ACT other industr epoxy coatin

Our commitm with our con results and p the tradesme deliver value training facili workers. It is time, and in a

In recent yea free zone. T to add furthe of the busine keeps ACT a anti-corrosio

Ultimately, ou

APPLIED CORROSION TECHNOLOGY

Class ACT

Corrosion Technology (ACT) is the leading supplier of anti-corrosion protection services within the United Arab Emirates. For over 25 e have been on the front-line in the fight against corrosion, working e many of the leading players in the Middle-East oil & gas and marine ncluding Rowan, Noble, Ensco, Saipem and most notably Lamprell with whom we have forged a solid partnership over the past 25 years.

T has successfully completed both new build and refurbishment projects on hundreds of rigs and rial and marine structures, and we are considered experts in the fields of abrasive blasting and ng, Passive Fire Protection (PFP) and Thermal Spray Application (TSA).

ment to hiring only the most qualified project managers, engineers and corrosion experts, along ntinuous investment in the best available equipment in the market, allows us to deliver top quality provide unparalleled value to our clients. Moreover, we recognize that our most valuable assets are en working on our multiple sites on a daily basis. Our operatives are the individuals that directly e to our clients, and as such, we have invested heavily in the development of a state of the art ity where our full time training specialists provide the highest quality technical training to our site s our investment in our people and equipment that enables us to consistently deliver projects on accordance with the highest safety and quality standards.

ars, we have diversified our activities and developed our own fabrication facility in the Hamriyah This has enabled us to increase the range of services we are able to offer to our clients; allowing us er value. Looking ahead to the future; our mission is one of continuous improvement, in all areas ess. We believe that it is this ongoing quest to achieve the highest levels of service delivery that at the forefront of the industry; ensuring that our valued clients continually return to ACT for their on requirements.

ur goal is not merely to meet the expectations of our clients; we aim to exceed them.

Tel: +971 4 3699 666 Fax: +971 4 4314 700

P.O.Box: 50946 Dubai - UAE

Email: act_uae@eim.ae www.actuae.ae

CE M EX

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A question of costs CEMEX is also striving to reduce operating costs in order to improve its returns. In a bid to counteract the economic conditions CEMEX has placed a strong focus on continuous improvement and its quest of becoming the most efficient aggregates operator in the industry, but estimates it is currently undervaluing its products by 30 percent in the market. Russell said: â&#x20AC;&#x153;The last couple of years we have been concentrating on reducing our costs, but it is getting to the point where we need to increase our selling price in order to recover our costs and be able to invest in the future. We are committed to giving our customers the best quality products with the best customer service. We strive to create value for our customers. But this can

30% Amount estimated it is currently undervaluing its products

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Energy & Cost Saving Solutions

ayley Group Plc are a key supplier to the Cemex Group, looking after their MRO, Inventory Management and energy cost saving solutions. One of the biggest challenges facing businesses today is remaining competitive when energy and other costs are rising. Investment in Drivetrain related improvements offer one of the most effective solutions to this problem with fast returns. Hayley offer the complete Drivetrain with products being offered separately or as a complete integrated turnkey solution bespoke for its customer’s applications.

Gearboxes & Electric Motors

Hayley are unique in stocking the Siemens FZG industrial gearbox range in various sizes, which can be built on a 2-day lead-time. These products are stocked at its 25,000 sq. ft. engineering facility, which also offers the refurbishment and repair of any type and size of industrial gearboxes. Completing the Drivetrain Hayley can provide advice and support on a range of Variable Speed Drive applications including energy savings and optimising process control.

We also stock both IE2 and IE3 Electric Motors up to 315kw with off the shelf availability, as well as Geared Motors up to 37kw input power, again, available to be built to meet customer requirements on very short lead times.

Pumps & Dewatering

One of the issues in all quarries is keeping them dry. Pumps are therefore a major part of this process. There are several methods being used, most of which are very expensive and inefficient to run. Hayley Group has brought new pump technology into the industry to drastically reduce cost and save energy. This has also enabled Cemex to adopt a Best Practice for pump replacement through its RMC sites. The objective was to provide a standardisation, more efficient alternative to the pumps being used. Hayley also stock the pumps so they can offer either a same day or next day replacement service anywhere in the UK.

Smartvend®

Another concern that faces many customers is the amount of inventory carried in order to lessen downtime as well as 24/7 access to health and safety products for their workforce. Hayley Group Plc have identified a solution that can reduce the inventory, transaction costs, downtime costs and the supply of health and safety products.

This solution is the introduction of Smartvend®, a simple, affordable, industrial vending machine programme that provides a lean, controlled flow of products to the point of use. This technology enables customers to monitor and track usage of product, allowing a reduction in inventory and the ability to manage assets and access health and safety products 24/7.

The machines are Internet appliances and do not need expensive and complicated software installed, this means they are easy to install and maintain, both done by trained Hayley staff. Customers who have taken onboard the Smartvend® solution have enjoyed benefits such as reduced consumption by 25% or more, immediate product availability, asset control and automated ordering. This has added to the success of Hayley Group Plc in increasing its offer to Cemex and the marketplace through inventory management solutions.

For more information please contact your local Hayley branch

0121 504 4292

marketing@hayley-group.co.uk

www.hayley-group.co.uk

CE M EX

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only be achieved by investment in reserves and modern production plant and equipment for the future.” To this end, the award-winning company has launched initiatives aimed at improving standards in just about everything it does. It has five major stakeholder groups where the company is primarily focused, namely: families, customers, employees, communities and shareholders. Best for families Families, referring to CEMEX’s workforce, is a particular area of pride for the company. “Being the best for families is about health and safety and the wellbeing of our people and ensuring everyone goes home safely each night,” Russell said. “Work related incidents are without a doubt

supplier profile

“The award recognised our strong performance in health and safety including the initiatives we have launched and the culture we have established in the business” – Lex Russell, Vice-President of Aggregates and Asphalt in the UK

Hayley Group Plc

Industry: MRO Solutions Provider Services: Provider of engineering and maintenance products. Total inventory management and energy efficiency solutions, offering best practice. Management: Lee Willitts and Bernie Noakes Website: www.hayley-group.co.uk

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If it can go by rail we will find the way. For more information please contact: Tel | 01302 575338 Email | sales.rail.uk@dbschenker.com

www.rail.dbschenker.co.uk

CE M EX

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preventable; our aim is to achieve zero lost time to injuries and we are confident that this can be achieved.” Probably the highlight of last year was winning the MPA Health & Safety Award, the John Crabbe Memorial trophy for outstanding excellence in health and safety. “It was a very proud moment for me when our Country President, Jesus Gonzalez, went forward to accept this trophy on behalf of CEMEX UK,” said Russell. “We have won many awards in the past, but I think this award recognised the progress that we have made and our strong performance in health and safety including the initiatives we have launched and the culture we have established in the business.”

supplier profile

Current holders of the John Crabbe Memorial trophy, the industry’s most prestigious health and safety award

DB Schenker Rail Ltd

DB Schenker Rail (UK) Ltd is an established major provider of a range of rail services in Britain. We are backed with commitment to expand, enhance and grow our services. For commitment and good quality, welcome to DB Schenker. Website: www.rail.dbschenker.co.uk

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SOUTH EAST ARC WELDING COMPANY LIMITED

Providing mechanical engineering solutions for a diverse range of clients and industries. We offer a partnership approach to all our customers, working in collaboration to gain an understanding of the needs of their business and providing the best possible service and workmanship to meet the exacting standards we aim to achieve for all our clients. www.southeastarc.com enquiries@southeastarc.co.uk +44 (0) 1474 355245

CE M EX

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Each year the company runs its own health and safety workshops which every employee is encouraged to attend, along with the Health and Safety Executive (HSE), competitors, customers and contractors. The most recent campaign was the most comprehensive training programme undertaken so far, with a focus on educating employees to take responsibility not only for themselves but for colleagues, contractors and visitors and also not walking past and ignoring unsafe practices or potential hazards, but acting on them. Russell said: “The programme consisted of 17 day-sessions and involved theatre-style presentations with actors imitating unsafe practices within the workplace, starting with a situation as the attendees walked in to the event.

supplier profile

“The programme consisted of 17 day-sessions and involved theatrestyle presentations with actors imitating unsafe practices within the workplace, starting with a situation as the attendees walked in to the event” – Lex Russell

South East Arc Welding

Our facilities include two fabricating workshops and one fitting & turning workshop. There is ample storage space in our yard which, together with our offices, covers a total of more than three-quaters-ofan-acre. Both fabricating workshops are fully equipped and operate independently. Each comprises: 10 Ton Overhead Crane • 3m Guillotine • 250 Ton Brake Press • Set of Rolls • Asquith 4’-6” Radial Drill • Band Saw • Welding and Cutting equipment • Air Cooled Plasma Cutting Machine • (capable of cutting stainless steel, aluminium, and hardfaced materials of up to 25mm thick). Website: www.southeastarc.com

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Cemex

Exchanging Places held with London

It provided a great starting point and made for really strong interactive sessions.”

Metropolitan police to educate cyclists about the dangers around large vehicles

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Comprehensive network CEMEX operates a comprehensive national supply network to ensure that quality materials and services are available to customers locally, and maintains a significant logistics fleet of aggregate tippers, cement tankers and concrete mixers. Safety on the roads is a big issue and one that is taken very seriously by the company, in particular making sure its drivers are aware of vulnerable road users such as cyclists. Russell said: “We have been doing a lot of work to make our own vehicles safer by fitting additional safety features such as mirrors,

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Cyclist in the cab of a Cemex vehicle learning about what the driver can see

proximity sensors and cameras, as well as working alongside the police and cycling groups to educate cyclists about the potential dangers around large vehicles.” Best for customers The aggregates business supplies all the major construction companies and many smaller businesses throughout the UK, and Russell is keen to point out that after health and safety it is the firm’s number one priority. He said: “Customer service has gone through a transformation as it is something we are all very passionate about improving. The customer service promise issued to all our customers underpins our aims. Firstly it says that ‘if we can’t deal with your enquiry immediately, then we will

Cemex UK leads the sector in cyclist safety

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Cemex

24 The customer service team responds to any enquiry within 24 hours

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get back to you within 24 hours latest.’ This is not just about responsiveness, it’s about the manner in which we respond and understanding our customers’ requirements. “One hundred percent of our products meet or exceed relevant quality standards: we continually invest in developing our services and solutions to deliver optimum performance. If our quality checks highlight any deviations we will contact our customers in advance. “We always aim to deliver within the agreed timeframe – and if there is a problem we will call you. We realise how important on-time deliveries are to our customers, we set ourselves high targets but when issues occur then timely communication is key. “One hundred percent of issues or complaints will be dealt with within 24 hours. Of course, nobody wants problems but when they occur we try to resolve them swiftly, accurately and comprehensively.” The company measures its customer service performance weekly and it is discussed at all levels in the business. “If you can’t measure it you can’t manage it,” said Russell. “Every Monday the UK management team meet with our Country President to discuss how we have performed in the previous week and what we need to do to improve going forward.” To ensure customer service is part of CEMEX DNA, there are some 200 advocates

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I NEVER MADE A SPLASH WITH THE SWIMMING TEAM… I always got the butterflies. Fortunately I’m never out of my depth when it comes to dealing with your enquiries. At CEMEX we understand that your needs are different, can change, and the unexpected can happen. It’s our job to be responsive and flexible, making sure that everything runs smoothly and that no one’s left floundering. We’ll do everything we can, and at a stroke, to keep Britain building. It’s what we do, day-in day-out. It’s our passion. Team CEMEX. First for customer service. www.cemex.co.uk

HELPING TO BUILD A GREATER BRITAIN

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Providing HV/LV Electrical Power Engineering Solutions nationwide, supplying to the Rail, Manufacturing, Utilities and Petrochemical industries. ISS Ltd are a HV/LV Power Engineering company operating nationwide, undertaking Turnkey Electrical Distribution Projects and Site Service activities, including installation, commissioning, pre-commissioning, final commissioning, HV/LV switching, maintenance, repairs, refurbishment of HV/LV AC & DC Switchgear, Power transformers, SCADA systems, control panels, HV/LV cabling and associated ancillary equipment. We manufacture low and high voltage switchgear, protection cubicles, LV generator changeover panels, marshalling cabinets and bespoke protection and control equipment.

www.iss-services.co.uk Tel: 0161 344 1117

Industrial Switchgear Services Ltd

HDPE Ltiti Rtititixtitititititititititititititititititititititititi

Ltiti Rtititixtitititititititititititititititititititititititi Aptitititititi 5, Mtitigti titi Gtititijti 3061-905 Atiรงti Ctitimbtiti Ptititiugtiti tititi.ftiptitictititi.pti

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CE M EX

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taken from all different levels of the business who meet regularly to identify ways of making improvements, implementing them and ensuring they are passed on to every employee. “Everyone in the company serves a ‘customer’; they may be internal colleagues but we should all offer the same standard of high customer service,” Russell explained. Best for employees CEMEX employs a wide variety of skills including electrical and mechanical engineers, geologists, quarry managers, commercial sales specialists and drivers. Many of those loyal workers have been with the company for years, but that in itself has posed something of a challenge for the company where the average age of an employee is now 48 years old, which is reflective of the industry as a whole.

‘CEMEX employs a wide variety of skills including electrical and mechanical engineers, geologists, quarry managers, commercial sales specialists and drivers’

Cemex is working with the RSPB to increase the biodiversity on its sites

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Cemex

Cecil Roberts and Callum McPhilips 2014 Leaders in Development with Jesus Gonzalez, CEMEX UK Country President

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“It is great that we have that kind of loyalty and engagement however we do need to attract younger people into CEMEX as well as developing the talents of our younger colleagues,” said Russell. The recently introduced Leaders in Development programme seeks out talent from within and puts candidates through a year’s training which enables them to experience all areas of the business, after which they are offered a position within the company.” CEMEX had an impressive 18,000 training interventions last year, amounting to an average of six training sessions per employee. The

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Gravesend training

company aims to train and develop all staff, with Operational Managers and Supervisors taught the principles of continuous improvement. Every commercial employee experiences the CEMEX Commercial Academy, fostering industry knowledge and a desire to always build on success. “It is important that we have sales people who understand the true value of our products and can effectively communicate this to our customers. All of our operators are trained to a level of competence and we are about to commence our weighbridge development program,” said Russell.

‘The Leaders in Development programme seeks out talent from within and puts candidates through a year’s training... to experience all areas of the business’

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Recording an Early Neolithic house. Cemex has spent ÂŁ10m on archaelogical digs at its Kingsmead Quarry resulting in finds of national significance

Cemex

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Visitor Centre, Attenborough Nature Reserve

Being the best for communities With some 56 quarries located around the UK, CEMEX plays a leading role in working closely with the communities and environments that it operates in. “We do a lot of excellent quarry restorations; when we have finished operating quarries the finished site is restored to a better environment than when we started,” said Russell. The company has created many bio-diverse environments including a nature reserve in Nottinghamshire which has been endorsed by broadcaster and naturalist David Attenborough and won many awards. CEMEX Rugeley Quarry was the first ever winner of the Natural England Biodiversity Award for its restoration and creation of 80 hectares of wildlife habitat at the site The Company’s ‘Lend a Hand’ Project also

David Attenborough, English broadcaster and naturalist

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Cemex UK’s largest quarry, Dove Holes in Derbyshire

£10m Amount spent on archaeology unearthing important historical artefacts at one of its quarries 126

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encourages employees to roll up their sleeves and get involved with their own communities in myriad charitable projects. Senior management have also recently been involved in cleaning up in the community of Ferriby that was devasted by flood damage. Prior to this they visited a children’s hospice and carried out building and maintenance work All these valuable experiences not only positively support the local communities, but provide a good team building experience for staff. Best for shareholders Last, but by no means least of the stakeholders, is the shareholders, who Russell says deserve to reap the benefits of their patience. “The truth is that we do not give them an acceptable return on

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their investment,” he said. “The UK aggregates industry is essential to the economy and our way of life. Our products are what builds roads, houses, schools and hospitals and are essential in the construction of generating facilities for energy and management of water. We need to have a sustainable aggregates industry to safeguard this valuable resource for future generations.” CEMEX spends millions of pounds on all manner of things such as £10m on archaeology unearthing important historical artefacts and £150,000 on protecting a newt colony. Planning fees alone were £1.5million last year just to maintain their current reserves. The cost of restoration is frightening on an annual basis. Russell explained CEMEX’s strategy to become more profitable: “We have analysed every one of our quarries in the UK and we know where our prices need to be to achieve our full cost recovery,” he said. “We have a price roadmap in place setting out where we need to be and how we will get there. “The geology of the UK dictates that not all areas or quarries are the same, but generally we are under valuing our product by around 30 percent. I have been in this industry for nearly 30 years and I feel responsible, but I am fully committed in the coming years to supporting our customers, ensuring their competitiveness, and ultimately achieving prices which will allow us to sustain and grow our business.”

Company Information Industry

Construction headquarters

United Kingdom founded

1906 employees

3,000 (UK) revenue

£775 million sales products/ services

Aggregates, Cement, Concrete, Mortar Products, Asphalt, Landscaping products, Rail products, Masonry products, Admixtures

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FP McCann

achieves industry excellenc through innovation and exp

The family business has expanded rapidly in recent years with precast concrete now a major focus in the UK Written by: FP McCann Produced by: Richard Durrant

ce pertise

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FP McCann Precast Concrete Easi Base 1200

he beginnings of FP McCann Ltd were formed in Northern Ireland in the 1950s on the back of a small quarry and asphalt surfacing operation. This family run business, established by Francis Patrick McCann and now managed by son Eoin McCann (MD) and his five brothers and one sister, has grown over the years into a leading Northern Ireland civil engineering and asphalt surfacing company. From roads and bridges, rail, sports complexes, public realm, landfill sites, and renewable energy projects, FP McCann has a wealth of experience in constructing and managing projects. In precast concrete, from a standing start in 2000 at Knockloughrim in Northern Ireland, the acquisition of Hepworth Concrete Products in 2005 saw FP McCann spread across the water to see rapid growth on the UK mainland. Helped further by the acquisition of Ennstone Concrete Products in 2009, and more latterly the former Tarmac Topfloor business, Charconâ&#x20AC;&#x2122;s specialist precast facility in Cambridgeshire and in early 2014, the precast interests of the Eleco group, Bell & Webster and Milbury Systems. A market leader With significant added investment in plant and machinery at a number of its production facilities, precast concrete now forms the core of FP McCannâ&#x20AC;&#x2122;s business. This rapid growth, enhanced by many years

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of knowledge, skills and experience brought onboard via the acquisitions has seen FP McCann become one of the UK’s market leaders in the manufacture, supply and delivery of precast concrete products. Products are manufactured and delivered through FP McCann’s series of modern manufacturing plants located nationwide. This geographical spread gives the company an unrivalled ability to serve the construction industry throughout the UK and Ireland. The operating divisions of the precast arm of FP McCann include: Drainage & Water Management; Railway; Power & Infrastructure; Shafts and Tunnels; Walling; Rooms Fencing; Flooring; Specialist Bespoke and Agriculture.

“In terms of shaft build, we are the UK’s market leading provider with a full range of segmental shafts from 3.6 metres up to 25 metres in diameter” – Stuart Carson, Tunnelling Manager

Precast concrete shafts sections

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FP M c C a n n

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Innovative team In shafts and tunnels, within the last five years FP McCann has significantly developed its range and manufacturing capabilities and is now one of the sector’s main suppliers. The company’s design and engineering team have developed its own concrete moulds which meet the latest British Tunnelling Society’s specification. As a result, FP McCann is supplying shaft and tunnel segmental linings to J Murphy and Sons at New Cross, London, manufactured at its Cadeby production facility in Warwickshire. FP McCann’s Tunnelling Manager Stuart Carson said: “In terms of shaft build, we are the UK’s market leading provider with a full range of segmental shafts from 3.6 metres up to 25 metres

supplier profile

‘Our focus is on product modularisation across all our precast divisions. Standardisation of design has greatly assisted our contractors, aiding the speed of on-site installations in a safe and cost efficient manner” – Andy Cooper, General Manager

Howard Lloyd

VIP polymers Xxxxxxxxxxxxx

Established since 1923, we are a UK based, world-class manufacturer of high-performance pipe seals for the pressurised and nonpressurised water industries. Today, we are proud to be the preferred seal supplier to a number of leading global pipe manufacturers operating in the ductile iron, clay, plastic and concrete pipeline market sectors. The company manufactures over 3,000 products, and has introduced many new proprietary products for pipeline applications, notably Viptyte, Viploc and Vipsleeve. Website: www.vip-polymers.com

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3x3 Pop-Up Display_Layout 1 21/03/2014 12:25 Page 1

www.ttcltd.org

Manufacturers and suppliers of quality assured segment accessories worldwide dowelock • Connection • alignment • shear

bolting systems • Connection bolts • straight bolts & sockets • curved bolts

Grout/Lifting Sockets and Accessories • • • •

grout plugs Non Return Valves Hydrophilic Seals extension tubes

segment packers and complementary products • • • •

Alignment Dowels Guide rods hole formers segment spacers

Bespoke Solutions • In house design • Computer simulation • 3D modelling

FP M c C a n n

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in diameter. “All shaft segments are pre-fitted with ethylene propylene diene monomer rubber (EPDM) gaskets, which is the preferred choice of the miners in the UK.” “Tunnel segments to New Cross are manufactured to the latest BTS specification, with no relaxation on the design. Independent testing is being carried out on tolerances and dimensions. “We’re quite unique because our competitors tend to have to go out to steel mould suppliers which obviously increases costs and lead times.”

‘We’re quite unique because our competitors tend to have to go out to steel mould suppliers which obviously increases costs and lead times” – Stuart Carson

Staff Expertise FP McCann has industry-recognised experts in all its precast divisions, and despite only being

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We are a welding & industrial supply company covering Shropshire, the West Midlands and mid Wales offering over 60,000 products suitable for use in all industries from engineering, construction, electrical, wood-work, automotive, decorating & gardening. CBL has an experienced sales force on hand just waiting to take your call: 01952 5818721AT

www.cblsupplies.co.uk Branches in Telford TF7 4PL and Coleshill B46 1AT

Tyler Bros would like to wish FP McCann every future success. We look forward to our continued relationship over various future projects. info@tybro.co.uk

www.tybro.co.uk

At Tyler Bros (Sutton-in-Ashfield) Ltd, we offer a comprehensive range of services. Our expertise extends across all our operations, from milling and turning to fabrication and assembly. We also work with a trusted network of associates to provide additional services such as anodising, plating, heat treatment and painting - with the benefit of single source responsibility.

FP M c C a n n

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Key Personnel

Andy Cooper General Manager

Stuart Carson Tunneling Manager

Knockloughrim Quarry, Magherafelt

involved the tunnelling industry for the past five years, the company boasts a wealth of knowledge and skills. Some of the people working for the company have more than 30 yearsâ&#x20AC;&#x2122; experience in the industry including, Tunnelling Engineer Lesley Parker, Tunnelling Contracts Manager Howard Lloyd, Tunnelling Estimator Colin Timmins and Precast Group Quality & Materials Manager Colin Richards.

Lesley Parker Tunnel Engineer

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National Theatre, Kingdom of Bahrain

Simple solutions, beautiful results info@cybroc.com.bh T: +973 (0)172 75787 â&#x20AC;˘ F: +973 (0)172 62744 Cyprus Building & Road Construction Co. WLL PO Box 15954, Manama, Kingdom of Bahrain

Steel Stockists Reinforcing Coil Reinforcing Bar Threaded Bar Reinforcing Mesh Drawn Wire

CYPRUS BUILDING & ROAD CONSTRUCTION

Other Services 2D/3D Bending Scaffold Guards

Bar Reinforcement High Tensile Steel Mild Steel Stainless Steel Galvanised Wire Cut and Bent Service

Fabrication Pre-fabrication Mesh fabrication Section Welding

CONCRETE ADMIXTURES CONSTRUCTION FIBRES REPAIR COMPOUNDS

For more information contact: Welding Mig Welding Arc Welding Tig Welding Spot Welding Multi Welding Butt Welding

Surface Finishes Hot Dipped Galvanizing Electroplating Hot dipped Plastic Coating Sherardizing

Oscrete Construction Products, Rutland St., Bradford, UK. Tel: 01274 393286. Email: info@oscrete.co.uk

Budden Road, Coseley, West Midlands WV14 8JZ Web: www.hickmanandlove.co.uk email: sales@hickmanandlove.co.uk Tel: 0121 557 2191 Fax: 0121 520 3020

www.oscrete.co.uk

FP M c C a n n

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Continuing with staff development, the company has embarked on apprenticeship programmes and the offer of student gap year placements to further their training and knowledge within the industry. FP McCann has adopted a philosophy of encouraging people to develop their skills and in turn, nurture them through to senior positions, which is perfectly illustrated today by many of its current management staff.

FP McCann is the UKâ&#x20AC;&#x2122;s market leader in the manufacture, supply and delivery of precast concrete drainage products

Competitive Edge What underpins FP McCann as a market leader is its extensive stock holding of core products across all its precast divisions. The ability to w w w. f p m c c a n n . c o . u k

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Aerial view of facility

“Precast concrete works because it is modular in nature and by design. You simply take it to the site and plug it in...” -Andy Cooper

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service its customers’ demands while ensuring consistency and speed of delivery. The pioneering precast concrete solutions provider is continually developing new and innovative off-site products that are safer, quicker to install and offer a higher quality finish to traditional construction methods. A good example of this can be seen in its proprietary Easi-Base precast concrete manhole system. All water authorities have now adopted this with its inclusion within ‘Sewers for Adoption seventh edition’. Speaking of the future, and the challenges that lie ahead, FP McCann’s General Manager Andy Cooper said: “We will always come up against companies with a variety of materials competing against concrete.

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Company Information Industry

Construction, civil engineering, precast concrete products Precast concrete tunnels

headquarters

“Our main challenge is to try and keep concrete very much at the forefront in terms of durability, proven performance, cheaper installation costs and extensive design life. “Precast concrete works because it is modular in nature and by design. You simply take it to the site and plug it in, you don’t have to do a lot of formation work on site with associated wet trades. “Our focus is on product modularisation across all our precast divisions. Standardisation of design has greatly assisted our contractors, aiding the speed of on-site installations in a safe and cost-efficient manner.” Precast concrete can offer significant carbon reductions compared with traditional build methods: It is very durable with a proven in service life in excess of 100 years; uses recycled aggregate and is highly recyclable; can be quickly installed in a safe and efficient manner and is cost-effective compared with other materials and traditional methods of construction.

Knockloughrim, Northern Ireland founded

1950s employees

810 revenue

£100m products/ services

Precast concrete solutions, shaft & tunnel segments; drainage; water management

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LOGO FOR LIGHT BACKGROUND

LOGO FOR DARK BACKGROUND

Emrill Services LLC soars to the summit of Middle East facilities management Re-inventing the dynamics of the FM industry through client-focused technical innovation driven by securing key contracts and being named the region’s best for two years running underlines Emrill’s success Written by: Tom Wadlow Produced by: Rosie Rowe

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“It’s great for customers and employees who can see we are being recognised... people want to work with us and for us” – Jason Ruehland, Managing Director

70 percent Amount of growth experienced by the company after winning a brace of awards 144

August 2014

he Middle East’s leading facilities management (FM) company for 2013 and 2014 is putting customer experience at the forefront of its technical innovation as it looks to transform the modus operandi of the industry. Emrill has won a brace of awards during a threeyear period, which has seen it grow 70 percent and deliver services to some of the most prestigious projects in the country with sites across many sectors, both residential and commercial. It has become a reliable go-to for all things related to building maintenance, with projects spanning from international airline Etihad Airways to the sustainable Masdar City in Abu Dhabi. As well as customer experience, technological advancement at the company is driven by the desire to impart sustainable practices across the UAE, demonstrated by it’s recent launch of the ground breaking ‘Business Smart’ model which combines the use of mobile maintenance teams, mobility solution and wireless monitoring. The advantage of deploying user-friendly technology is not only beneficial to clients in terms of response times and cost savings but also to staff, who are trained in new methods to stay upto-date with the latest technology and provided development opportunities thanks to Emrill’s Centre of Excellence. Best in the business Only last month did Emrill’s Managing Director Jason Ruehland see the company reclaim its

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Tallest Residential Towers Cluster in Dubai Marina

Emrill delivers services to some of the most prestigious projects in the country w w w. e m r i l l . c o m

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Em r i l l S e r v i c e s LLC

Emrill Security Mobile Patrol

“We won the award for constantly improving ourselves and raising the bar in an extremely competitive industry and being recognised as a market leader” – Jason Ruehland

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accolade as the region’s best at the Facilities Management Middle East (FMME) Awards in Dubai for a second year in a row. “We won the award for constantly improving ourselves and raising the bar in an extremely competitive industry and being recognised as a market leader,” he said. “We don’t operate in the status quo and always work to advance the industry. “It means a multitude of things. It’s great for customers and employees who can see we are being recognised where people want to work with us and for us.” The European CEO magazine also awarded Emrill best FM Company in the Middle East, sitting alongside other FMME recognitions from

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Emrill Energy Solar Panels

recent years including Health and Safety Initiative of the Year and Innovative Use of IT in FM. Central to this success are three core pillars comprising people, quality and technology. “Everything we do relates to these aspects; everybody knows what we stand for and that has been the cornerstone of our success,” Ruehland added. The full works Having been established in 2002, Emrill’s initial work comprised of looking after the premises of key shareholder Emaar Properties and has since evolved to provide and serve a number of industries such as retail, hospitality, education and leisure. Emrill offers their clients, hard services, which

Key Personnel

Jason Ruehland Managing Director Central to our success are three core pillars comprising people, quality and technology

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(Deerfields Town Square Mall) YAS Island Operative Villages

Operation & Maintenance Electrical Installations, LV & HV Installations Design, Testing & Commissioning

Electrical Infrastructure Networks

Baynunah Academic Complex

PO Box 36054 Abu Dhabi Tel: +971 2 622 64 26 Fax: +971 2 635 0392 Email: mesecoad@eim.ae Web: www.anece.ae

“Energy Efficient Solutions in LIGHTING”

Building & Roofing Contractor Get in touch today

Authorized Distributors of....

KEVIN J BUCKLEY

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P.O Box: 85348, Dubai-U.A.E Tel. +971 4 2693 404 • Fax: +971 4 2693 405 admin@powercontroluae.biz

Mob: 07512 771773 T: 01484 663543 info@gardendepot.ae Email: kevin@kevinjbuckley.co.uk www.gardendepot.ae

Em r i l l S e r v i c e s LLC

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include mechanical and electrical maintenance, while providing soft services such as security, cleaning and concierge. Emrill has two divisions, one focused and specialising in energy management and engineering while their other specialist division focuses on providing home maintenance services. Showcasing the armory of quality services provided is the five-year IFM (Integrated Facilities Management) contract with international airline operator Etihad Airways, a deal secured about a year ago. “This is an important international client of ours,” Ruehland added. “We manage a whole array of their sites in the UAE including their headquarters, training premises, staff accommodation, airside facilities for customer services and retail outlets.” Emrill’s client range spans from airlines, corporates and residential to the very unique Masdar City, believed to be one of the most sustainable communities on the planet just southeast of Abu Dhabi and designed to be a hub for clean-tech energy businesses. The city, designed by Norman Foster, demonstrates the cutting edge in low carbon buildings and transport systems, with Emrill providing facilities management services on all key sites from offices and apartments to the new university. This work highlights the company’s commitment to sustainability as a key part of its

“We retrofit systems to save energy in buildings which makes money for us and saves money for clients so everybody wins. If a client lacks the capital to invest in this we can offer them a finance deal as an incentive for our energy performance contract” – Jason Ruehland

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Mardar Institute in Masdar City Abu Dhabi-Emrill

“I’ve always had a passion for innovation and technology that enables change to business models and this has accelerated over the past few years” –Jason Ruehland

CSR (Corporate Social Responsibility) strategy. “We are able to turn sustainability into a business,” Ruehland said. “We retrofit systems to save energy in buildings which makes money for us and saves money for clients so everybody wins. If a client lacks the capital to invest in this we can offer them a finance deal as an incentive for our energy performance contract.” Emrill has teamed up with Crowley Carbon, Ireland, to deliver solutions that quickly assess what can be done to improve energy efficiency by up to 40 percent which creates considerable savings for clients on their energy bills that can rack up into the millions. Exploring change through technology Departing from traditional modes of operation via innovative technology that enables end users to grasp their operations and utilise the

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Emrill staff pay attention to detail

conveniences of ecommerce has played a large part in the company’s recent recognition. “I’ve always had a passion for innovation and technology that enables change to business models and this has accelerated over the past few years,” Ruehland said. “I believe you can try a lot of different things out for little money and you know most won’t work, but the one that does can be a real game changer. It is about asking the right questions and not accepting the way things have been done is not always the right way. “What I have noticed is that the industry all around the world has been constrained by old school technology, stuff that’s for engineers by engineers, yet the industry is about servicing customers.” With this in mind, Emrill partnered with technology company Urbanise to develop

6,000 The size of Emrill’s workforce

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Em r i l l S e r v i c e s LLC

Emrill employs workers from 21 nations

“These guys are really important to the quality of service we deliver. Their engagement and enthusiasm is what drives our business so it is important we look after them” –Jason Ruehland

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service solutions designed for customers, including ecommerce platforms for FM services and remote monitoring of assets that enables business critical maintenance, like vibration, temperature and flood detection, removing the need to have staff measuring on site. As well as offering ease of use to customers, the new technologies invested in are also easily passed on to the 6000-strong workforce and not reliant on arduous training. Peoples’ business Emrill’s employees, on top of being tuned to the latest techniques, actively input into the culture of innovating at the company, central to which is the Centre of Excellence, a body, which has seen ramped up investment in the past few years. At least 1000 employees pass through the

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centre each year, making the most of the dedicated training rooms for both hard and soft skills. “It is not just about the technical hard skills,” Ruehland said. “Equally if not more important is the soft skills right through the ranks like leadership and how to deal with difficult conversations. This runs right through the business.” Staff are also looked after to ensure life and work balance with good residential and recreational facilties. Emrill has accommodations across the UAE and invests huge resources into keeping staff healthy and entertained while they are away from home. The Annual Emrill Carnival runs across the residential communities for four months of the year and involves a range of cultural and sporting events, culminating in a large party dedicated to prize giving and celebrating achievements. Diversity is a key part of the company’s beliefs proven by the fact that it employs workers from 21 nations across the Asian subcontinent, Africa and the Middle East. Ruehland said: “These guys are really important to the quality of service we deliver. Their engagement and enthusiasm is what drives our business so it is important we look after them.” By continuing to invest in staff and industrychanging techniques focused on customer experience, Emrill looks well-placed to defend its 2014 title of Overall FM Company of the Year in the Middle East.

Company Information Industry

Facilities Management headquarters

Dubai founded

2002 employees

6,000+ revenue

Not disclosed products/ services

Full spectrum of FM services, from hard electrical maintenance to soft services like security

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European Association of Metal Ores & Industrial M

Self-promotion helps Euromi capitalise on continental prom Written by: Matthew Staff Produced by: James Pepper

f Mining Industries, Minerals

ines mise

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Euromines

Conference field trip, Aitik mine, Sweden

â&#x20AC;&#x153;We should be doing exploration and mining and processing and supplying to the people that need those raw materialsâ&#x20AC;? â&#x20AC;&#x201C; Mark Rachovides, President

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nder the Presidency of Mark Rachovides, The European Association of Mining Industries, Metal Ores & Industrial Minerals (Euromines) is striving to lay to bed assertions of the past to encourage its members about the potential of the future. Mining in Europe, and indeed across the world, has often come in for criticism but through a strong focus on external industry collaboration and internal optimism, the association is well on its way to changing industry standards and consequently, public perceptions. Existing as a not-for-profit organisation in its current form since 1996, Euromines represents more than 40 different metals and minerals, more than 100 companies and about 350,000 jobs across its member states, and

Mining

Key Personnel

Mark Rachovides President

Rachovides is positive that Europe can become a partner of choice within the mining industry. “The important thing through what we do is to point out where mining fits in the value chain and to get away from those old stereotypes,” he said. “We need a balanced, responsible approach to keep the value chains in the EU because it won’t contribute to our renaissance or our future if part of the value chain is being sourced outside when we have the ability to do it here. “We should be doing exploration and mining and processing and supplying to the people that need those raw materials. We can do the whole thing and that should make us the partner of choice because we should be showing ourselves as the leaders in terms of sustainable use of our resources.

Mark Rachovides is a consultant to Eldorado Gold Corporation and until recently was Chairman of Deva Gold, Eldorado’s subsidiary in Romania. He was formerly an Executive Director of European Goldfields which was acquired by Eldorado in early 2012. Rachovides is a well-known specialist in South East Europe and Chairman of the Euromines Gold Group.

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Euromines

Vykleky quarry in the Czech Republic after rehabilitation

“Europe is surprisingly underexplored and underinvested for exploration” – Mark Rachovides

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“That’s what we want to achieve; to set the standard that’s higher than everyone else.” Present virtues Manufacturing in Europe currently accounts for 75 percent of the EU’s exports and many of these manufactured products depend on raw materials. It is figures like these which the Association aims to make clearer to the business world moving forward.

Mining

“Europe is surprisingly underexplored and underinvested for exploration, but in terms of technology, we’re very advanced, so we are increasingly developing the ability to mine more complex deposits and have more automated machinery,” Rachovides said. “We ultimately look to a future of stateof-the-art modern mining in Europe.” The Association is therefore striving, through affiliations with organisations and

Europe is rich in natural resources w w w. e u r o m i n e s . o r g

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Wealth Creation by Mineral Extraction in Europe, organised by Euromines on 3rd December 2013 in Brussels

Xxxxxxxxxx Vykleky quarry in the Czech Republic before rehabilitation

Euromines

Mining

conferences at high profile events, to start getting that positive industry message across. This can only come with a collaborative and integrated drive among its members too though, and Rachovides is adamant that all are responsible in that push and none are burying their heads in the sand. “Most of our members need and do talk more about our good stewardship and the added value that we bring across the spectrum of our activities,” he added. “A lot of the criticisms are the sins of our past and we need to talk more about the virtues of our present and our future. “Our performance today in Europe speaks for itself. We have excellent health and safety records, very low numbers of fatalities and rank very highly in terms of productivity. We invent a lot of technologies used worldwide because we are constructive, responsible, intelligent people.” Globally competitive Structured through a series of committees, comprising a decision-making steering committee, a think-tank policy committee, and some more specialised sector committees – environment, health and safety, emission training standards, communication, gold mining and magnesia production – Euromines is set up to be the recognised representative for mining in Europe; a voice and point of reference in relation to the European institutions, and a sounding board for members regarding

Key Personnel

Corina Hebestreit Director Dr. Hebestreit is the Director of Euromines. She has 20 years of experience in the mining sector, from primary raw materials to marketing of end products. Over the years she has built an extensive network in the industry and academia.

Johannes Dreilsma Deputy Director of Euromines

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Euromines

Wealth Creation by Mineral Extraction in Europe

EU mining sector can boast a wealth of deposit opportunities

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policy matters and technical issues. The main goal as a consequence of these ongoing discussions, forums, collaborations with global organisations and monitoring of international trends, is to ensure that the EU maintains and builds upon its position as a responsible and balanced source of minerals. Complementing the effective stewardship, innovation and people that the EU mining sector can boast is also a wealth of deposit opportunities where the industry can expand its footprint, and this is what Euromines will be smoothing the pathway towards

Mining

Association Information ASSOCIATION TYPE

Mining LOCATION

Brussels founded

1996 N o. of M e mbe rs

N/A

over the coming months and years. “There is certainly a lot of money in Europe and we also have a tremendous amount of intellectual capital and industrial capital in terms of making and inventing things,” Rachovides concluded. “If you look at our competitive positioning, we are heavily regulated, have a large population, not a lot of land mass, but still manage to compete in an international market on a company-by-company basis successfully. “We’ve dealt with the questions of the past and can now be innovative and adopt competitive solutions to problems of the future.” w w w. e u r o m i n e s . o r g

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Cleveland Potash remain at forefront of the mining industry Pioneering work with an extremely rare mineral and sustained investment in resources have seen the UK-based company thrive Written by: Sam Jermy Produced by: James Pepper

Photo credit [link]: Michael Jagger

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Pioneering work with an extremely rare mineral and sustained investment in resources have seen the UK-based company thrive

Boulby mine

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leveland Potash, the world’s first commercial producers of the rare evaporate mineral, polyhalite, is currently undergoing a £250 million investment in a revamping its facilities, which has created new jobs. The 80-acre Boulby mine, in North Yorkshire, England, is currently two year’s into a five-year project which will include the upgrade of existing underground machinery fleet such as larger continuous miners, drills, bolters, conveyors and shuttle cars. A proportion of the investment will go towards strengthening mine infrastructure to support the polyhalite extraction. It is reopening old roadways

Mining

Main plant

and widening out existing roadways as well as commissioning, building and augmentation of underground bunkers. The firm, which is a subsidiary of Israel Chemicals (ICL), has undertook numerous improvement works at the surface too; everything from the ÂŁ16m rock shaft head tower renewal to improve hoisting and capacity potential to 5.3 million tonnes, to logistical improvements at its Tees Port facility. Significant investment is also planned to improve the efficiency of the surface potash process plant. Phil Baines, Managing Director and General Manager of Cleveland Potash, said: â&#x20AC;&#x153;We are very

Arches at Boulby

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AMCO is a specialist contractor providing sustainable, multi-disciplinary solutions to the Infrastructure, Environmental and Energy sectors. Within Infrastructure we operate in the specialist areas of mining services and moving structures, such as lock gates and swing bridges. Our Environmental business is focused upon flood defence. In the Energy sector our clients include all the major utilities such as E.ON, SSE and Magnox; for whom we create and maintain assets in nuclear, coal, gas, hydro and wind. With over 1,000 in-house staff we deliver nationally but are organised regionally.

â&#x20AC;&#x2DC;We add value by combining innovation with commercial awarenessâ&#x20AC;&#x2122;

www.amco-construction.co.uk

C l e v e l a n d P o ta s h

Mining

much improving all facets of the company and the site. Part of our plan was to specifically increase the workforce underground. “This facilitates four potash mining teams to work at any one time and independently deploy salt mining crews to push out the strategic roadways. “We’ve actually completed that employment programme now and it has grown the workforce by about 120 over the past 18 months, bringing our underground workforce to more than700, with nearly 1,200 employees in total.” The company’s under-

World leaders A significant development of Cleveland Potash is the polyhalite seam, which sits beneath the potash. The North York Moors coastline is home

supplier profile

ground workforce has increased to more than 700, with an overall total of just under 1,200

Amco

Amalgamated Construction (AMCO) provides a diverse range of specialist construction and engineering services. We create and maintain assets for both public and private sector customers in the specialist sectors of rail and engineering. AMCO has evolved through a combination of structured acquisition and organic growth into a ‘contractor of choice’. Our business relationships are based on trust, mutual respect, best value, whole life costs and continuous improvement. Website: www.amco-construction.co.uk

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Saltmine

“With any emerging, new product you have to prove that this new product is just as effective, safe and is generally okay compared to more established brands” – Phil Baines, Managing Director & General Manager

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to a previously unheard amount of polyhalite deposit, and is something which makes the organisation unique. It is the only one in the entire world mining the rare material used as a speciality fertilizers. Part of the five-year plan is to ramp up the annual polyhalite production tonnage to 600,000 by 2017. Borehole information on the mine dates as far back as the 1930’s. Planning permission was granted in a joint venture between Chartered Consolidated and ICI Chemicals which started shaft sinking in 1969. The first potash were hoisted in 1973, fullproduction came about in 1975 but it was not until recently that polyhalite started to be extracted commercially. Baines said: “We put two drifts down from the current salt horizon within the mine, in the central area, about three years ago now. “There’s millions of tonnes of it and at this stage, its looks relatively stable and strong, and we have proved you can machine cut it and support the infrastructure very well. “The compressive strength can be up to 150mpa compared 30mpa for the potash so it is significantly stronger but we have been working on it for two years now, and the mine has stood as firm as an office. “We also have a third mineral called carnallite so we have multiple options that take different processes which gives us much more flexibility

Mining

Key Personnel Ronnie Shushan Chairman Phil Baines General Manager and Managing Director Steven Degen Director Rainer Marx Director

Sea view of mining operation at Boulby

Howard Clark Sales & Marketing Director

with our business plan.â&#x20AC;? The potassium chloride chemical, known as muriate of potash (MoP), is a product that typically contains 60 percent potash and is the most widely used form. This fertiliser aids in the formulation of vegetative matter and root production so international markets are quite comfortable as a result as this. Polyhalite on the other hand, is a more complex equation as there is no previous market or trading values to go by. Baines said: â&#x20AC;&#x153;With any emerging new product you have to prove that this new product is just as w w w. c l e v e l a n d p o t a s h . c o . u k

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We have the experience, knowledge, expertise and capability to deliver turnkey cost effective solutions for a multitude of applications. With over 150 years of experience Qualter Hall is known worldwide for their engineering support to the mining industry, providing consultancy, design, manufacture, installation, commissioning and service support for a multitude of applications including mine shaft systems, mine winders, haulages and underground transportation systems.

www.qualterhall.co.uk | admin@qualterhall.co.uk | +44 (0) 1226 205761.

C l e v e l a n d P o ta s h

Mining

effective, safe and is generally okay compared to more established brands. “So it’s just the same with this polyhalite, we have the potential to mine it and up the tonnage and slowly we have got to develop the market. “It’s not going to be straightforward and it is a different product as although it is a fertiliser, polyhalite has got different constituents and has different uses so it is going to be steady and a waiting game. “Over the last seven to 10 years, we have done agronomic trials with the polyhalite and it’s fair to say that every single pot test and trial it has not shown any detriment to any crop.” Polyhalite contains magnesium and calcium sulphate too and lighter, lumpier soil is where it has optimum effectiveness. It has excellent

1 Million tonnes of rock salt mined by the company

Face cleaned up ready for drilling - Polyhalite w w w. c l e v e l a n d p o t a s h . c o . u k

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‘The (Polyhalite) compressive strength can be up to 150mpa compared 30mpa for the potash so it is significantly stronger…but the mine has stood as firm as an office’ – Phil Baines

potential as an organic fertiliser, as well as a sulphate, which could work to Cleveland Potash’s benefit as UK and European soil tends to be sulphur deficient. The firm’s main product is 2-4mm granular potash made from a compaction process, and fertilizers are very much the core product. It can also mine anything between 500,000 and one million tonnes of rock salt, helping to de-ice UK and US roads in winter time. Company development New technology and equipment such as the flexible conveyor train, which helps to mine a much greater tonnage, enables Cleveland Potash to achieve improved efficiency. The underground diesel fleet is 150 vehicles strong and there is an onsite diesel vehicle workshop. Once it goes underground, nothing

The company has invested in new equipment

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MINING

Clearing up face ready for drilling

comes to the surface for services. In co-ordination with parent company ICL, Cleveland Potash has garnered major international clients such as GrowHow, Yara International and Roullier Groupe and sells to clients as far away as Brazil. It does not ordinarily sell to Asia because its sister mine Iber Potash does this. When Baines joined the organisation a decade ago it was on the back of the closure of the Selby coalfield and he soon capitilised on the skillset readily available. He said: â&#x20AC;&#x153;Some were doing schooling on their

Operations Inside Boulby mine

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Engineered to Increase Productivity Deep underground, in mines around the world, our machines are hard at work. Joy Globalâ&#x20AC;&#x2122;s proven solutions for performance, reliability and direct service are a few of the reasons why our customers achieve record-setting production and efficiency that reach beyond their expectations.

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C l e v e l a n d P o ta s h

Mining

own and doing degrees in engineering. It was evident to me there were people who had been here 30 years who were really good, practical guys. “I really set about trying to formalise this. I’m now President of the Midland Institute of Mining Engineers and through this, I promote best practice and strive to develop people. “Through the Institute and HM Inspectorate of Mines, we looked at competence and leadership in particular. In the past five years staff have been sponsored to go to Camborne School of Mines to do Msc in Mining Engineering, and various staff such as geologists, surveyors, mechanical and electrical

“A massive strategic advantage from a logistics sense is being just 30 kilometres away from the deepwater Tees Port in Middlesbrough” – Phil Baines

Staff have been sponsored to go to Camborne School of Mines to do Msc in Mining Engineering

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Loading facilities at Tees dock

engineers have been supported to broaden their knowledge by undertaking postgraduate study. Every workman has the NEBOSH working safely qualification and has a minimum two training days a year, and the avenue to go from workman to supervisor and middle-management all the way up to the upper echelons of Cleveland Potash is quite fluid. Most people live within a 20 mile radius and many businesses on its vendors list are firms from within Cleveland. It donates funds to local football, rugby and cricket clubs, as well as the RNLI and Air Ambulance charitiesâ&#x20AC;&#x2122; illustrating how ingrained Cleveland Potash is in the local community. Looking forward Every company has its business and operational

178 August 2014

Mining

Company Information Industry

Mining headquarters

Cleveland, UK founded

Planning permission granted in 1968 employees

challenges and for Cleveland Potash it is going to be its cost per tonne, as it is a big mine with extensive facilities and expensive running costs. World commodity, global prices affects it too of course but Baines has faith in its business plan. He added: “A massive strategic advantage from a logistics sense is being just 30 kilometres away from the deep-water Port in Middlesbrough, as it can load anything from 1,100 tonne to 65,000 tonne Panamax vessels at Tees dock. It makes us accessible to a wide range of clients. “Going forward Cleveland Potash will be developing the market for polyhalite, maintaining the level of potash production and looking into carnallite more. Further exploration and maintaining its reserve base is of paramount importance.”

1,200 revenue

£162 million (2012) products/ services

Potash fertilizers for agriculture

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Colt Resources is on course to revive Portugalâ&#x20AC;&#x2122;s gold and tungsten mining With exploration in advanced stages at two flagship projects the company can look to generate important cash flow in the next few years to drive further activity in the country and across the world Written by: Tom Wadlow Produced by: James Pepper 181

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C Managers inspect the Boa Fé site

“I want to have both of our mines producing so we can then generate cash flow and invest in our other projects. We want to spread our activities through Europe and the Middle East, and other locations all over the world” – Luis Martins, Business Development Manager 182

August 2014

olt Resources has already invested €60 million in its plan to begin gold and tungsten mining at two sites in Portugal which once under construction will deliver hundreds of jobs for local people, thus helping to boost the country’s economic recovery. The exploration expert expects to spend another €100-130 million to get both projects off the ground which will ultimately require 150 permanent staff when production is underway. Once the flagship exploration projects at Boa Fé and Tabuaço are in production, the incoming cash flow will allow Colt to upscale activity at other Portuguese gold and tungsten sites, as well as abroad. Business Development Manager Luis Martins said: “I want to have both of our mines producing so we can then generate cash flow and invest in our other projects. We want to spread our activities through Europe and the Middle East, and other locations all over the world.” This includes a venture in Pakistan currently being explored by Colt Middle East, where copper mining could also bring in money to boost funds for the projects in Portugal. Founded in Canada in 2007, Colt quickly moved to the Iberian nation on receipt of data from previous operators and the Portuguese government, with whom it shares a highly constructive relationship and vision to turn around economic fortunes.

MIning

Drill hole with Scheelite by UV light Tabuaço project

Boa Fé and Tabuaço The open-pit gold resources at Boa Fé, 95 kilometres east of Lisbon, and underground tungsten supplies at Tabuaço, in the north, represent the springboard for Colt Resources to emerge as a key mining player both in Portugal and elsewhere. Boa Fé hosts several gold deposits such as Banhos, Casas Novas, Chaminé, Ligeiro and Braços, and according to preliminary economic assessments contains reported

Visible gold

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www.t eix eir aduar t e.p t ger al@t eix eir aduarte.p t

“Teixeira Duarte – Engenharia e Construções, S.A.” is a Portuguese company that started operating in 1921 in the fields of Geotechnical and Foundation Engineering, which gradually extended to other fields of engineering, such as Buildings, Infrastructures, Metalworks, as well as underground, mining, railway and maritime works. Always maintaining the imprint of a true Engineering Company, with recognized expertise in the design, innovation, construction and management of major projects and developments, it has been operating in the field of underground and mining works since 1981, mainly through its subsidiary EPOS, S.A., which, with its acknowledged experience, still has the most advanced technology and equipment for the performance of this type of works, remaining continuously active for more than 30 years in major mining projects, in the fields of prospecting and survey, infrastructure construction and exploration. True to its performance values, Teixeira Duarte has achieved a steady and sustained growth that has allowed it to build a strong business capacity, detaining means and resources, namely human, which have enabled it to undergo multiple internationalization processes and broaden its areas of expertise. Having achieved a turnover of more than EUR 1,500 million in 2013,

Teixeira Duarte Group currently has around 12,500 employees operating in 16 countries, in 4 continents, working in 7 different sectors, notably in Construction, Concessions and Services, Real Estate, Hotel Services, Distribution, Energy and Automotive Industry. Teixeira Duarte has been listed on the stock exchange market since 1998, but it maintains a stable shareholder structure, mostly dominated by the Teixeira Duarte family, which, along with its history and the operational capacity of its teams and resources, gives it the confidence and responsibility to be able to continue to fulfill its mission: Execute, contributing towards the construction of a better world.

Christensen CS14 C drilling rig – Indicative graph of the drilling capacity in meters, at diameters BQ, NQ, HQ and PQ

Gold prospecting for COLT RESOURCES in Escoural, South of Portugal

supplier profile

Teixeira Duarte

Employees: Teixeira Duarte Group currently has more than 12,000 employees operating in 14 countries on 4 continents and doing business in seven different sectors. Established: 1921 Industry: Teixeira Duarte is now leading one of the largest Portuguese Economic Groups. Services: We are doing business in seven different sectors such as Construction, Concessions and Services, Real Estate, Hotel Services, Distribution, Energy, Automobile. Today, Teixeira Duarte takes responsibility for the image created by a company with great value and pioneer in the building, where their teams and structures are interconnected to one end result of recognized ability in design, innovation, building and managing large projects and ventures. Since large-scale infrastructure such as bridges, dams, hospitals, roads and other public works, the large buildings that mark our history, to speak at Teixeira Duarte is now talking a great know-how and constant presence in our day- to-day. Ongoing Projects: The development of the company will surely be enhanced by the synergy of different sectors and countries that Teixeira Duarte has established itself allows the confidence and responsibility to continue performing its mission: Execute, contributing towards the construction of a better world. Website: www.teixeiraduarte.pt

C o lt R e s o u r c e s

MIning

Since 2007 Colt has carried out extensive outcrop sampling work

indicated resources of 340,310oz and inferred resources of 84,200oz of gold. It has an estimated 11 kilometres of gold mineralisation. Initial metallurgical test work has demonstrated that the gold at Boa FĂŠ is readily recoverable using a combination of conventional methods such as gravity, flotation and cyanide technologies, with Colt looking to start production by the end of 2015. The TabuaĂ§o Experimental Mining Licence (EML) in North-Eastern Portugal covers a total area of 45.13 square kilometres. Since 2007 Colt has carried out extensive outcrop sampling work, and then embarked on an exploration and evaluation diamond drilling program which to date involved in excess of 100 drill w w w. c o l t r e s o u r c e s . c o m

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C o lt R e s o u r c e s

MIning

holes, totalling more than 11,400 metres. Martins outlined the importance of impending bankable feasibility studies to the progress of both projects. “We are looking to conclude this by early next year,” he said. “We are developing a resource estimation update and are pretty sure there is huge potential, the bank feasibility study will prove this and encourage investment. The strategy is to start production as soon as possible and generate some cash flow.” “We are open to many avenues of construction and production and for example have had conversations with potential German and Chinese partners about mining at Tabuaço.” Investing in Portugal Several factors combine to explain Colt’s decision to develop the gold and tungsten mining sectors in Portugal. The country has a mining legacy stretching 2,000 years back to Roman times and Martins points to a continuing enthusiasm and acknowledgement of the industry’s importance to the nation’s economic recovery. “In 2012 the government published a new strategy about mineral resources that gives clear political support to the mining sector,” he said. “We have a great relationship with them, and also have a beautiful infrastructure, a very good motorway network and our properties are nearby along with ports and prime rail connections.”

Workers on site

Country Properties Portugal

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C o lt R e s o u r c e s

Drilling works are well underway

‘The country has a mining legacy stretching 2,000 years back to Roman times and Martins points to a continuing enthusiasm and acknowledgement of the industry’s importance to the nation’s economic recovery’

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Colt has also been able to draw vital investment from a number of Portuguese sources, part of a batch of investors including a Canadian pension fund and several institutions and individuals from Germany, Switzerland, China and Hong Kong. Construction company Teixeira Duarte is a key partner. “They are a big construction group working not only here but in Brazil and Angola,” Martins added. “They have a mining division which is developing several works for Portugal’s main copper mine Neves-Corvo and can help us to develop our projects. All our investors share our view and strategy and feel that they will see a good reward on their investment.” So far investment into the two projects has exceeded €60 million with Martins predicting another €100-130 million be needed before both sites become operational, making

MIning

Colt is working closely with the government

the banking feasibility studies of utmost importance in order to secure the remaining funds and deliver new jobs for locals. Colt’s current 25 staff and 50 sub-contracted exploration workers benefit from the years of expertise in the company through internal training. It also has fruitful relations with several Portuguese universities such as the University if Lisbon and University of Évora and Aveiro located near Boa Fé and Tabuaço. “This is about building local partnerships in an academic and vocational point of view as well,” Martins said. “We are already conceptualising the hiring of more people for the construction and production with our subcontractors.” Into the Middle East Away from Boa Fé and Tabuaço Colt has several other promising exploration works

Staff are key to success

Key Personnel

Luis Martins Business Development Manager Luis Martins is a geologist with 30 years of experience in the exploration and mining sector.

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Exploration work

“This is about building local partnerships in an academic and vocational point of view as well” – Luis Martins

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August 2014

progressing both in Portugal and in Pakistan. In Portugal, the company is exploring for gold at Santo António, Montemor, Cercal and Cedovim, while finding reserves of gold and copper in a joint venture with junior British company Star Mining at Borba in the east. It has also established Colt Middle East, for which it owns a majority share of 38 percent. This is a unit dedicated to exploring copper potential in Pakistan near the world-renowned supply at Reko Diq, one of the biggest porphyry copper deposits in the world. Colt Middle East has entered an agreement with Australian-based company Lake Resources, and is working closely with local communities and the government of Balochistan to develop

MIning

C o lt R e s o u r c e s

Company Information Industry

Mining - mineral exploration headquarters

Canada founded

2007 employees

what it hopes will become a world class asset in the Chagai Hills copper and gold district. revenue Martins said: “If successful this could Not disclosed completely change the dimension of the company and could provide important products/ services funding for our projects in Portugal. “There are political and social issues but still Gold and Tungsten we are working with the local communities mining to obtain the social license and I think the people will take care of us and we will return a safe and secure investment.” With promising signs to be seen both in Portugal https://twitter.com/ColtResources and in Pakistan, Martins believes the company can look further afield in the future. “We can bring https://www.linkedin.com/company/548157 benefits to our shareholders and the people in the areas we look to operate in,” he concluded. w w w. c o l t r e s o u r c e s . c o m

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World Duty Free Group Revolutionises

its Supply Chain to Meet its Global Needs

To become established in the relatively young travel retail industry requires a comprehensive and flexible supply chain operation which this global company continues to expand and master Written by: Matthew Staff Produced by: Craig Daniels

195

World Duty Free Group

Madrid Duty Free

MĂĄlaga-Costa del Sol Airport, Spain 196

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orld Duty Free Group has extended its global reach over the past eight years through its ever-strengthening industry reputation and some strategic acquisitions, and is now looking to capitalise on recent successes through equally global developments of its supply chain. As a consequence, World Duty Free Group is in a better position than ever to continue its expansion through the tendering of new airport and terminal duty free stores moving forward, and with a logistics and distribution strategy more than capable of keeping up with the growth. Justin Suter, Global Head of Supply Chain and Logistics at World Duty Free Group, said: â&#x20AC;&#x153;When bidding for airports, the whole supply chain and

S upp l y c h ai n

Express Duty Free, Queen Alia International, Amman, Jordan

logistics operation is becoming more and more important because the authorities have really recognised the key role that an efficient system plays in the complex travel retail sector. “They look at how good your supply chain will be and whether you’ll be able to get great onshelf availability and get new products to market quicker than others. “The fact that we’ve got a good supply chain and have received a number of awards over recent years for the quality of our operation is becoming increasingly important.”

“The fact that we’ve got a good supply chain and have received a number of awards over recent years for the quality of our supply chain is becoming increasingly important”

Distribution strategy Distribution has been a key area of interest for World Duty Free Group in adapting to this growing

– Justin Suter, Global Head of Supply Chain and Logistics

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World Duty Free Group

Retail in Madrid

Food Society, Adolfo Suárez Madrid-Barajas Airport, Spain

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trend, with the company striving for consistent best practice, supply times and operational excellence, despite its widespread international presence. “We’ve put in place our new strategy which is really focused around looking at the end-toend supply chain, from supplier to shelf, based on an analysis of the business, where our brand partners are, and where our airports are,” Suter said. With 85 percent of all goods in its shops manufactured across Europe, the construction and development of a brand new distribution centre in Barcelona represents phase one of the three pronged approach that the company now takes towards its global distribution chain. Suter continued: “Over the past 18 months, we have been investing in our new global distribution centre which is a significantly bigger operation than our previous one. This gives us the capacity we need to cater for our ever growing business, as well as the option to talk to our suppliers about using any of these channels without any logistics constraints. “There will also be some instances where our brand partners will already have a distribution network set up, so it makes sense to continue to deliver directly in those cases. Conversely, where brand partners have a less developed supply chain or it makes sense for us to carry one point of stock, our global distribution centre allows our suppliers to scan and deliver everything into there

S upp l yc h ai n

“..we have been investing in our new global distribution centre which is a significantly bigger operation than our previous one, giving us the capacity for the growth of the business…” – Justin Suter

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R dâ&#x20AC;&#x2122;H uba on n ne ur

20 13 /1 4

World Duty Free Group

Madrid-Barajas Airport, Spain

“...you need to be able to order the right stock to be delivered into the country, but you also need quick replenishment from the distribution centre into the shops. Our target is to respond within 24 hours for all large airports” – Justin Suter

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and we will then deliver it to our stores around the world.” Another development, as part of World Duty Free Group’s commitment to be as flexible and collaborative as possible, involves the establishment of consolidation platforms. These do not carry any stock, but provide the option of bringing numerous suppliers’ goods together and grouping them into full containers to further reduce costs and enhance efficiency. Brand partnerships The diversity and complexities involved in travel retail differ vastly from traditional high street retail practices, with three different stakeholders pivotal to the business, in the form of the stores’ customers, the airport owners, and the brand partners looking to showcase their goods in the shops.

World Duty Free Group

This makes a consistent global model all the more important, especially considering that a large number of World Duty Free Group’s suppliers, or brand partners, are similarly global, and are often bigger than the travel retailer itself. “Typically our big suppliers are the likes of Diageo, L’Oreal, Estée Lauder Companies, Chanel etc, who often have their own travel retail sector within their business,” Suter said. “These kinds of partners see travel retailers like us as the window to their ideal customer market. “So in the case of Chanel for example, a typically affluent demographic who can afford to travel frequently represents exactly the audience they want to have a conversation with through our shops.” With more than 120,000 SKUs, the company is now a pivotal cog in its brand partners’ marketing

S upp l yc h ai n

Vancouver Airport, Canada

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World Duty Free Group

strategies, especially in the beauty industry where the industry particularly thrives. To cater for the diversity in goods, cultural differences in product trends and the different timeframes needed to transport goods to its stores, World Duty Free Group has paid special attention to honing its forecasting and replenishment (F&R) system. Suter explained: â&#x20AC;&#x153;We have invested a lot into a leading class F&R system because you need to be able to order the right stock to be delivered into the country, but you also need quick replenishment from the distribution centre into the shops. Our target is to respond within 24 hours for all large airports.â&#x20AC;? Retail in Madrid 204

August 2014

S upp l yc h ai n

Company Information Industry

Travel Retail headquarters

Madrid founded

1955 employees

8,500

Global expansion To set itself apart in this dymanic industry requires not just a world class service and accompanying supply chain strategy, but the right personnel too and this is something that World Duty Free Group has been very focused on over the years. The ability to work, think and act globally is a very specific skill that is required to ensure that the same best practices are experienced across all operating continents, where, theoretically, a local supply chain manager could be moved from Helsinki to Vancouver and implement the same strategy and model from the outset. In turn, this core consistency and high standard of expertise will make the inevitable future expansion all the more viable and successful.

revenue

â&#x201A;Ź2.078 million products/ services

Not disclosed

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Danya Foods

driving growth through supply chain professionalisation The Middle Eastern subsidiary of dairy co-operative Arla Foods is committed to total supply chain efficiency, and in turn providing increased value for money Written by: Sam Jermy Produced by: Craig Daniels

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D a n ya F o o d s

Surveying the new site ready for the new equipment facilities

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August 2014

anya Foods Co. Ltd is enjoying considerable progress within the Middle East and North Africa regions, and is planning substantial investment to enhance its success in the dairy products industry. Based in Northern Europe, the global dairy giant Arla Foods, producer of the recognizable Lurpak butter, is the parent company of Danya Foods. There is DKK 35 Million worth of investment earmarked for more automation in the production processes, as well as warehouse capacity expansions and automation. Further investments were approved last year to specifically invest in training, systems, process optimisation and production capacity, and the company envisages investments to at least remain the same going forward. Thomas Nordholt, Regional Supply Chain Director at Danya Foods, explained how the company has adopted new technology to help the firm become more efficient. He said: â&#x20AC;&#x153;In the last 12 months Danya has gone from manually operated to almost fully automated production. Part of our main investment is purely being able to produce more processed cheese. â&#x20AC;&#x153;Another part of it is to automate existing production facilities to reduce conversion costs. For instance, where the company had manual labourers empty pallets, wash glasses before the filling lines, fill boxes and cartons, then pack them onto pallets it now has robotic machinery for all of this.â&#x20AC;?

S upp l y C h ai n / food

A conveyor belt now brings finished items from production to the distribution part of the site, and there are robots which not only bring pallets into the warehouse but even shrink-wraps the finished products being loaded for distribution. “It has been a fantastic journey. In this coming year our focus will be to increase capacity even more while reducing time and cost to market.” added Nordholt.

“What sets us apart here is we have this team spirit; it encompasses the entire organisation” – Thomas Nordholt, Regional Supply Chain Director at Danya Foods

Progressiveness Danya prides itself on having achieved a doubling in production volume at the same time as reducing costs. Apart from the worldwide Lurpak butter from Arla, one of the big brands in the Middle East is called Puck. This brand offers processed cheese, cheese triangles and slices, Construction of the new production building

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WE KNOW THE MARKET WANTS WHITE JAR AND TRIANGLE CHEESE Burt Lewis, with offices in Dubai, Denmark, Canada and the US, is a global supplier of US raw materials such as White Butter, White Cheddar, White Milk Powder, perfect for Jar and Triangle Cheese. doris@burtlewis.me www.burtlewisingredients.com www.mammencheese.dk +45 30 58 62 12 +971 56 741 2102

D a n ya F o o d s

S upp l y C h ai n / food

cheddar, processed cheddar, processed garlic cheese, cream cheese, thick cream, sterilised cream and condensed milk. It also imports 20kg blocks of cheese from Europe, mainly Denmark. Then it is shredded and sold as shredded Mozzarella under the Three Cows and Puck brands. Saudi Arabia counts for about 50% of Danya business in the Middle East. There is also a vast market in Africa, but it is more skewed towards products such as the Dano milk powder brand. It is a widespread market too; in North, East and West Africa. Operations were established in Saudi Arabia in 1977 and Danya now has 13 depots, 3 warehouses, and 420 vehicles which is a mix of sales vans, trailers and smaller vehicles. The company head office is in Dubai, and

supplier profile

Preparations to install the new equipment

burt lewis

Burt Lewis Ingredients is a subsidiary of Burt Lewis International which was established in 1976 and has now gone on to become one of the leading ingredient suppliers to many large and well known multinationals around the world. At Burt Lewis Ingredients we pride ourselves on delivering the highest quality dairy ingredients at the most competitive cost utilizing the most efficient supply chain. Burt Lewis Ingredients provides a wide range of services to meet customer needs. These services range from logistics and documentation services to price risk management. Website: www.burtlewisingredients.com

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SPX - OVER 100 YEARS IN THE DAIRY INDUSTRY With a focus on innovation and process development, we continue to expand our product portfolio in order to provide our customers with more choices and more solutions. From engineered to customised systems and components, SPX helps you process dairy products your way. Contact us today to find out how our newly launched solutions and industry leading brands can help you meet your most critical processing challenges. www.spx.com ft.enquiries@spx.com ft.dubai.sales@spx.com EVAPORATORS • DRYERS • HOMOGENIZERS • HEAT EXCHANGERS MIXERS • SEPERATORS • VALVES • PROCESS SYSTEMS • PUMPS

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S upp l y C h ai n / food

Riyadh is the location of the production site for both Danya and a selection of Arla items sold within the Middle East and Africa. Rationalising of its local transportation to, from and between depots within Saudi Arabia and abroad and using third party logistics solutions are avenues the company are exploring. Nordholt said: â&#x20AC;&#x153;Because of the sales growth of our main products there is a never ending demand especially for industrial size processed cheese, thatâ&#x20AC;&#x2122;s why we are investing heavily to help reduce cost per kilo and increase capacity.â&#x20AC;? The dairy producer knows there is a direct correlation between volume output to the costs of materials, man-power and the effort that goes into a finished product. Therefore everything is geared towards making the whole business process gain more fluidity.

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FAT testing kit

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D a n ya F o o d s

S upp l y C h ai n / food

Laying equipment’s foundation

The group supplies products to all Middle Eastern countries and as an importer of Arla Foods finished goods from manufacturing sites in Europe, Danya is also a distribution centre for its parent company in Saudi Arabia to the region. There are several distribution set ups in other Gulf countries but it has a presence in every country in the region. Strategic Vision and Team Spirit Minimising disruption in the supply chain and maximising profitability, without compromising excellent value for money to the end customer has not been the sole focus for Danya. A key feature is its multifunctional, multinational

“Simply by delivering results it immediately gets noticed at the top end of the organisation. It’s those people we are willing to invest in hard and fast.” – Thomas Nordholt

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D a n ya F o o d s

Installation

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group of employees who are all working towards the company’s long-term strategy of increasing volume by at least 20% per year by 2020 while at the same time continuing to reduce the cost base. The growth will be a mixture of organic growth, adding new products to the line and may also include mergers and acquisitions if such opportunities surface. Nordholt said: “Last month we again broke our volume and cost production record for the 12th consecutive month and immediately I took the team out to celebrate. “There are always rewards and what is unique in my opinion is that we give high achievers an opportunity but also those hardworking people who may not come with a very

“There is a never ending demand especially for industrial size processed cheese, that’s why we are investing heavily to help reduce cost per kilo and increase capacity” – Thomas Nordholt

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D a n ya F o o d s

Staff outing: The Supply Chain SWAT team

“It has been a fantastic journey. In this coming year our focus will be to increase capacity even more while reducing time and cost to market” – Thomas Nordholt

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August 2014

high end education or a very fancy looking resume in terms of their work experience.” This inclusiveness in encouraging the careers of all people no matter what background, education or background is a focal point of staff recruitment and retention. One prominent example includes one gentleman who started working at Danya as a receptionist one year ago; today he is in charge of all direct deliveries to all the main supermarkets in Saudi Arabia. “Simply by delivering results it immediately gets noticed at the top end of the organisation. It’s those people we are willing to invest in hard and fast. We give them opportunities

S upp l y C h ai n / food

to succeed and we value their ideas and contributions.” commented Nordholt. He explained: “What sets us apart here is we have this team spirit; it encompasses the entire organisation and that means if a labourer from the warehouse really believes he has a good idea or suggestion, he is not afraid to walk into the general manager’s office proposing his idea because he knows we will be very receptive.” There is a government programme called Saudization to employ at least 20% local people in companies such as Danya, and Danya has been quick to support the government on this. Increasing automation created a need for more highly-skilled employees with Nordholt recognising many Saudi’s have a high skillset in robot technology and programming, therefore naturally increasing demand for those people. Asked what sets Danya aside from competitors, Nordholt said: “Our agility in the supply chain is incomparable. Objectively we are fairly small compared to some of our competitors here but they are very heavy organisations whereas we are extremely good at getting everyone to buy into a project instantly and delivering the results in a short time.” A perfect illustration of this operational overhaul is the fact Danya now saves 97% of the total packaging material used for its industrial cheese whilst it can also fit 15% more volume on the reusable pallets; another pleasing milestone in the company’s long-term, progressive vision.

Company Information Industry

Dairy foods headquarters

Dubai founded

1977 key people

Thomas Staerk Nordholt, Regional Supply Chain Director employees

900 revenue

+800 mio SAR products/ services

Dairy foods, processed cheese, cheese blocks, triangles, cheddar, mozzarella, condensed milk

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Nuclear Industry Association prepares for challenges within its sec Written by: Keith Parker, NIA Chief Executive

r ctor 221

Euromines

ITER Fusion Reactor

“The Nuclear Industry Association is the trade association and representative voice of Britain’s civil nuclear industry” – Keith Parker, Chief Executive

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he Nuclear Industry Association is gearing up to meet major changes within the sector as the UK launches a rebuild programme to meet the requirements of the nation’s power generation supply. In this special Q&A from Keith Parker, Chief Executive of the Nuclear Association, he discusses what the association is all about and what role it will play in the challenges that lie ahead. Q: Tell us a little about the role and goals of the Nuclear Industry Association (NIA)? A: The Nuclear Industry Association is the trade

E n e r gy

Key Personnel

Keith Parker Chief Executive

association and representative voice of Britainâ&#x20AC;&#x2122;s civil nuclear industry. It represents more than 270 companies including nuclear power station operators, those engaged in decommissioning, waste management, nuclear liabilities management and all aspects of the nuclear fuel cycle, nuclear equipment suppliers, engineering and construction firms, nuclear research organisations, and legal, financial and consultancy companies. We have two main roles: acting as the voice of the nuclear industry making the case for nuclear to a range of influential audiences

Keith has been Chief Executive since September 2003. Keith joined the Nuclear Industry Association in December 1995 from the DTI and in March 1997 became Head of Corporate Communications, accountable for the strategic direction of the Associations communications, public affairs, media relations and issue management programmes.

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N u c l e a r i n d u s t r y a s s o c i at i o n

The UK Electricity Mix

Nuclear 19%

Renewables 9.8% Hydro 1.5% Other 1.6%

Coal 39% Gas 28%

Oil 0.9%

Source: DECC, 2013 Digest of UK Energy S

Nuclear Industry Association is a company limited by guarantee registered in England No. 2804518. Registered Office: Carlton House, 22a St James’s Square, London SW1Y 4JH

“ In the next 10 years or so all the UK’s current nuclear power stations will be at the end of their life” – Keith Parker

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WWW.NIAUK.ORG

including Government, Parliament and the media; and supporting the commercial interests of our members at home and abroad.

Q: With all current power stations due to be shut down in the mid-2020s, what is industry doing to prepare for this? A: In the next 10 years or so all the UK’s current nuclear power stations will be at the end of their life. This will have a significant impact on power generation and is why the new build programme

is so important. The State Aid application for the first of these stations, Hinkley Point C, is currently before the EU Commission. We believe this will reach its conclusion by the autumn. The way will then be clear for the project to get fully underway following EDF’s Final Investment Decision. Two further new build consortia are key to the UK’s new build programme; Horizon who will develop reactors at Oldbury and Wylfa; and NuGen at Moorside. The nuclear new build programme will be a major engine for growth for the UK nuclear supply chain and the economy more generally. It will open up many opportunities for small and medium-sized companies (SME) in the nuclear supply chain. We’re looking for our larger member companies to help mentor these SMEs. There are also opportunities through Statistics decommissioning, with the Nuclear G Decommissioning Authority (NDA) also looking at how to pair small firms who want to work on upcoming projects around the country with industry professionals. The NDA has set itself the challenge of increasing its SME content from 11 percent to 20 percent and is making good progress already. Ensuring there are people with the right skills coming into the industry is imperative – not only to deal with decommissioning, but in addition we will need 25,000 people for the new build project at Hinkley Point C.

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Mini submarine ROV

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Cooling towers

Nia The NIA has recently launched re:generation, a project to increase young people’s knowledge of the nuclear sector so they are aware of the breadth of opportunities available. Q: What is the scale of the challenge for the nuclear industry in regards to perception and meeting low carbon energy targets? A: Nuclear has a vital role to play in meeting the UK’s energy and climate change obligations. Around 20-25 percent of the energy used to power homes and businesses comes from nuclear power. Together with renewables and clean coal it can reduce UK carbon emissions as part of a diverse energy mix. The UK needs 60GW of new electricity generating capacity, and the infrastructure to run this, by 2025 – just under a quarter of this (16GW) will come from nuclear.

E n e r gy

“ Around 20-25 percent of the energy used to power homes and businesses comes from nuclear power. Together with renewables and clean coal it can reduce UK carbon emissions as part of a diverse energy mix” – Keith Parker

Q: How will technology help UK power stations become more effective? A: Most current plant technology is Gen I or Gen II. The reactors going through the GDA process for Oldbury and Wylfa are Gen III which make more use of passive and advanced safety features. The AP1000 reactors which NuGen want to use at the Moorside plant are Gen III+. The advantage of newer reactor designs is that they can make use of modern design construction techniques, allowing tasks traditionally w w w. n i a u k . o r g

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Euromines

Researching

performed in sequence to be done in parallel. This approach cuts the time it takes to build, reducing both cost and minimising risk. Looking beyond the current nuclear new build programme it is crucial to keep a wide range of technological options open so the UK can build more nuclear plants should increases in demand require it. Nuclear station

Q: Itâ&#x20AC;&#x2122;s an exciting time for the UK civil nuclear sector, how will this benefit UKplc? A: A major nuclear new build programme will lead 228

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E n e r gy

Association Information ASSOCIATION TYPE

Trade Association LOCATION

London founded

Not disclosed N o. of M e mbe rs

270+ Helping to guide the careers of young people in the industry

to both industrial and employment benefits. Not only in the supply chain as I’ve already mentioned, but also through manufacturing and construction. The programme will give the economy a major boost with the think tank IPPR suggesting new nuclear could boost the economy by £5 billion. Once the projects get underway each one is expected to create around 25,000 new jobs. Through our re:generation project we’re talking to young people working in the nuclear industry. We want to speak to people faced with the challenge of where to take their careers and give them a career path they may not have considered. w w w. n i a u k . o r g

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Fosroc enjoys global recognition through local focus

The British Heritage construction materials organisation has always had a keen eye for capitalising on emerging markets and has subsequently become a leading solutions provider of choice on an international scale Written by: Matthew Staff and Produced by: James Pepper 231

Fosroc

osroc has made a name for itself over the past 60 years in bringing the most innovative and tailored constructive solutions to the architect, design and construction sectors, and continues to find differentiators through its dynamism and flexibility. The ability to act locally despite being an international player in the market is a facet that the company has worked hard on since being established in the UK initially, and since being bought by holding company, JMH Group in 2003 and the organisation’s relocation of its head office to Dubai, Fosroc’s global influence and entrepreneurial flair has taken on new dimensions once again. Chief Executive Officer, André Ladurelli explained: “In contrast to our competition, we don’t tie ourselves down to bulk chemicals

Warehouse racking

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upstream and trying to find a home for one specific material. We’re free to recommend the best technology rather than being driven by one particular response.” Fosroc is now in a position to liaise and evaluate with its customers the most appropriate solution for what they’re trying to achieve, agnostic to the base chemicals behind it. “We just want to deliver what is best to the customer and that’s what sets us apart from some of our peers,” Ladurelli continued. “We provide expertise in the little corners of what our customers are trying to do, providing peer-topeer basis solutions for engineering problems to ultimately find a number of ways to create value for different partners throughout the chain.” Locals run the show A key aspect of Fosroc’s customer-focused strategy has revolved around international saturation and subsequent proximity to its clients, both current and prospective. This is summed up the company’s ethos, ‘the locals run the show’, ensuring that varying climatic conditions and regional trends are prepared and accounted for. “A lot of the success in the industry is about proximity to the customer and we’re very entrepreneurial in that respect,” Ladurelli said. “Different conditions call for different cements, aggregates and climatic considerations because it varies the way that

Key Personnel

André Ladurelli CEO

“We just want to deliver what is best to the customer and that’s what sets us apart from some of our peers” – André Ladurelli

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Fosroc

“A lot of the success in the industry is about proximity to the customer and we’re very entrepreneurial in that respect” – André Ladurelli, CEO

different materials are going to perform. “Our expertise is in delivering consistency of performance in these different circumstances.” Manufacturing locally is core to the success of this ethos and has seen Fosroc expand over the years through the Middle East, into Asia and further into emerging markets, culminating in its headquarters in Dubai. Overall, Fosroc now has a presence across 20 countries with the Middle East and India proving especially fruitful at present where the quality and technologies behind the company’s products have been very well received.

Featured project: Wynn Palace Fosroc’s US$2.5 billion Wynn Palace Project on the Cotai Strip in Macau will comprise a luxury 2,000-room hotel and a mixed-use area used for gaming, dining, retail, convention facilities, a nightclub, and specialist attractions across 210,000 square metres of construction. The key to the complex’s success will be the use of Fosroc’s complete basement solution, Proofex Engage, which will include the joints, pile cap and pile head waterproofing. The client will subsequently benefit not only from the quality of installation synonymous with Fosroc, but by the versatility of the product which will lend itself to fast and easy application throughout the construction process.

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High profile projects

The company already has a keen eye on potential areas of further expansion though as Ladurelli explained: “We’ve got an active pipeline of new territories so we opened new operating companies last year in Vietnam and in Iraq. I was also in Myanmar recently where we’re looking to become the first British firm and the first construction chemicals company to manufacture there. “Beyond that we’re looking very seriously around Central Asia, the Caspian region and Sub-Saharan Africa as the next ports of call. “We act both locally and globally, in a joined up way, because contractors are operating the same way and that’s what our customers expect from us.”

Waterproofing

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A PROUD PARTNER O

As an aspiring leader in distribution businesses, DIA33 is committed to deliver the best products to it’s valued customers. As an aspiring leader in distribution businesses, DIA33 is committed to continue as a responsible corporate citizen with a sincere focus on safety, health, environment, and sustainability.

5 Continents 26 Countries 12 Offices

FOSROC “We support Fosroc in their current and future endeavors, assisting them closely in developing newer enviromentally friendly low VOC products to enhance the living conditions of the community.“

We source and

market products from more than 70 producers worldwide and offer more than 800 different kinds of products, including the leading global chemical manufacturers.

...always at your ser vice

supplier profile

dia33

Today DIA33 is proud to serve more than 230 customers in more than 26 countries, representing nearly every major industry and a highly diverse set of end markets with its team of over 40 professionals and effective sales force of over 20 highly motivated chemical engineers and technocrats, who constantly deliver to the cause of our customers and suppliers In addition to our fast growing product offering, we provide important value-added services for our customers and supply chain partner, which includes: · Handling and managing bulk shipments. · Customized blending and repackaging solutions. · Global logistics solutions. · Supply chain and warehousing solutions. · Technical consultancy. Our scale, geographic reach, diversified distribution channels, industry expertise and comprehensive product portfolio enable us to develop strong, long-term relationships with our suppliers and to provide one stop solution for our valued customers. Website: www.dia33.com

Fosroc

E n e r gy

High profile projects Excelling in its work around the lifecycle of concrete, environmental considerations, the characteristics of its products and the technological complexities of fusing engineering and chemistry has subsequently led to Fosroc receiving numerous large scale projects in recent years. This has included beating numerous international competitors to the high profile job of delivering strong concrete to the Worli high rise tower project, being built by Samsung in Mumbai. Comprising both residential and commercial entities, a specific set of performance characteristics were required, and as Fosroc has proved time and time again, it is these niche specifications which the company thrives on.

Fusing engineering and chemistry

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速

The Experts in Quality Manufacturer of modified bituminous roofing and waterproofing membranes Protection boards Acoustical panels and waterproofing liquids

OYD'S REGI LL

O9001

SURANCE AS

DWI, DERMABIT WATERPROOFING INDUSTRIES COMPANY LIMITED

U ER Q ALIT ST

UKAS

QUALITY MANAGEMENT

001

速 WATERPROOFING IND.

E-Mail: dermabit@dermabit.com.sa Website: www.dermabit.net

GREEN ADVANCED TECHNOLOGY The most Environment-oriented Chemicals l Construction Chemicals for Admixtures l UV Monomers/Oligomers l Metal Coating Chemicals for Automobile l Chemical Additives for Industries l Performance Chemicals www.gat.or.kr

Fosroc

E n e r gy

“If you take the Burj El Arab Hotel in Dubai for example, it is built in the sea and has three layers of basement under water level,” Ladurelli said. “We gave them a waterproofing solution for that underground structure which after 10 years is still in perfect condition. “We also provide specialty coatings for structures like car park decking systems as well as providing a range of sealants which you’re likely to see in numerous airports at present.” The scale of the projects being entrusted with Fosroc are epitomised by a $1.2 billion hotel resort and enormous casino being built in Macau, which has similarly required an extensive waterproofing job covering the size of several football pitches. Another feather in the company’s cap has been

“..typically our specification engineers will be sitting with designers working over the plans and how to adapt and solve problems simultaneously” – André Ladurelli

Work behind the scenes

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Knowledge@detecon:

Support from strategy through to implementation

We make ICT strategies work

www.detecon.com info@detecon.com

Fosroc

E n e r gy

providing concrete and waterproofing solutions for an underground tunnel, providing the largest pre-cast element in Asia which has recently been sunk into the bottom of the Hong Kong bay. Consistent quality While the industry success of Fosroc is all too clear to see, it is the work going on behind the scenes which Ladurelli makes special commendation to, primarily regarding business relationships; both with partners and especially employees. “We are very flexible in terms of the way we design our solutions; typically our specification engineers will be sitting with designers working over the plans and how to adapt and solve

“When things do become challenging or go wrong for our customers, we also then have the depth of competence knowhow to solve the problem” – André Ladurelli

On-site inspection

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National Distribution centre

“There are a number of sectors where we’ll become increasingly active and it’s our focus to behave in these sectors in a consistent manner so that you get one Fosroc, everywhere” – André Ladurelli

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problems simultaneously,” the CEO said. “When things do become challenging or go wrong for our customers, we also then have the depth of competence knowhow to solve the problem with our extensive repair range as we go along and then address new or emerging requirements on the construction site. Employees are hired with an expertise and expectancy to be able to engage with clients on a peer-to-peer basis and are given specific training and international experience to ensure that they reach their potential with a sense of pride and determination that is exemplified by the company’s aptly named Warrior Programme reserved for sales personnel. All of this internal ability is complemented by the pivotal external customers partnerships though, as Ladurelli said: “In any given structure

E n e r gy

Company Information Industry

Construction chemicals headquarters

Dubai founded

1969 employees

there’s a huge amount of detail required and it’s impossible for one individual to know it all. What you need is trusted partners who are experts in their given field and who understand what you’re trying to achieve in order to quickly and easily give you workable, sensible, quality solution to what you’re doing. “Over the next five years, we have the opportunity to build on these customer partnerships to increase our strength across Asia and our entire existing footprint, while there’s also a big opportunity to test ourselves as sectorial specialists. “There are a number of sectors where we’ll become increasingly active and it’s our focus to behave in these sectors in a consistent manner so that you get one Fosroc, everywhere.”

1,700 revenue

N/A products/ services

Constructive solutions, construction chemicals, cement and concrete technology, waterproofing, fireproofing, sealants

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