Rotana Hotel Management – Brochure 2018

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A sustainable hotel industry leader DRINKABLE AIR TECHNOLOGIES LLC


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Rotana Hotels: developing a sustainable portfolio for the future WRIT TEN BY

CATHERINE S TURM AN PRODUCED BY

K ARIM M AS SA AD


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Recently recognised as ‘Company of the Year’ at this year’s Gulf Business Awards, Rotana Hotels is on its way to becoming a leading sustainable hospitality company

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ombining a unique understanding of the culture and communities of the Middle East with a collective, international team,

Rotana has acquired extensive experience in the hospitality industry. With the aim to reach a total of 100 properties by 2020, the business is focused on delivering its sustainability objectives as it contin04

ues to develop its diverse portfolio. Launching its sustainability objectives in 2012, Rotana has expanded its vision through its global corporate sustainability platform, Rotana Earth. Not solely placing emphasis on consumer demands, but remaining conscious of its ongoing environmental, economic and social impact, the business wants to enhance communities, whilst placing a unique touch within all hotels under its umbrella. Fully guiding its transition, Head of Sustainability, Christiane Zeidan, works with the company’s corporate sustainability committee, as well as Rotana’s President & Chief Executive Officer to develop policies and strategic goals, in alignment with its core values. “There are Environmental Health and Safety managers in every property at Rotana. I work with the


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“ Customers are more aware and are expecting a lot from the places they stay, particularly in terms of sustainability practices. We have to make sure we meet that expectation” — Christiane Zeidan, Head of Sustainability, Rotana Hotel Management

team, guide and support them to achieve a mature sustainability programme implementation,” says Zeidan. “Hotels report on key-performance indicators (KPIs) and day-to-day operations, while we integrate sustainability in different audits to ensure progress towards the company’s sustainability goals.” Publishing three sustainability reports in 2012, 2014 and 2017, 50% of the company’s portfolio, located in the United Arab Emirates (UAE) has obtained ISO 14001 environmental management certif07

E X E C U T I V E P R OF IL E

Christiane Zeidan Christiane A. Zeidan is an Agro-Industrial Engineer, who received her three M.Sc. degrees in Science & Food Technology, Enterprise management and Quality control from the “Institut National Agronomique Paris-Grignon, Institut Superieur d ‘A gronomie de Beauvais, France and the Lebanese universities. Subsequently she held several positions in management & Quality Control until she joined Rotana Hotel Management Cooperation where she oversees the environment, health & safety management system in the company. Her work experience has gradually raised her personal interest in sustainability issues in general and set in 2012 the company’s sustainability strategy and is leading its implementation.

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“ It’s essential to have a smarter balance, supporting sustainability standards whilst ensuring the guest does not have pay more. This has been a challenge” — Christiane Zeidan, Head of Sustainability,, Rotana Hotel Management

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ication, something which is recognised by guests and suppliers. “Guests are more conscious and their expectations are increasing, particularly in terms of sustainability practices. We have to make sure we meet those expectation,” notes Zeidan. “It’s essential to have a smart balance, that the level of guest’s satisfaction should be maintained while ensuring that destinations continue to be attractive and retain their commercial potential.”

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Undertaking a sustainability materiality assessment to gain a deeper understanding of all material issues, Rotana has sought to track its performance, in order to fully reach


CLICK TO WATCH : ‘ROTANA HOTELS AND RESORTS – TV COMMERCIAL’ 11 its goals, as well as engage all associated stakeholders. “Our stakeholders range from our guests, our investors, our suppliers as well as communities and local governments. When we are expanding into new countries, we look at ways of investing in local economies, whilst placing emphasis on our environmental concerns and social responsibility,” observes Zeidan. “Complexities occur when country-specific sustainability regulations are missing, whether the local community is attracted to sustainability or if the required infrastructure is not in place to support our goals. This is where the challenge of our investor’s economic priority w w w.ro t an a . com


C OMPA N Y FA C T S

• With the aim to reach a total of 100 properties by 2020, Rotana is focused on delivering its sustainability objectives whilst expanding its diverse portfolio

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• Launching its sustainability objectives in 2012, Rotana has expanded its vision through its global corporate sustainability platform, Rotana Earth • 50% of the company’s portfolio, located in the United Arab Emirates (UAE) has obtained ISO 14001 environmental management certification • Rotana has strived to guarantee supplier compliance, where all data is thoroughly integrated into a sustainability assessment, forming its supplier qualification programme


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comes over environmental concerns

From a lack of awareness regarding

and social responsibility which

financial saving, to how sustainability has

requires more efforts from our man-

an impact on driving profit for the com-

agement team to educate and raise

pany, employees feel proud, more eng-

awareness in order to achieve our

aged and wish to continue working for

sustainability objectives.

a company which is keen to reduce its

“The immediate notion is that imple-

impact on the environment.

menting sustainable practices will increase operational cost, which is

SUSTAINABLE PROCUREMENT

completely the opposite. We try to

Through the Rotana Earth platform,

show how much we’re going to save on

the business has sought to introduce

operational cost and by how much we

sustainable procurement, resulting in

can drive business by adopting these

a greater understanding of its supply

sustainability practices,� she adds.

chain capabilities. Creating value-


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“ We have implemented the Rotana Code of Responsible Purchasing. Through this framework we are educating our suppliers and challenging them to become more sustainable” — Christiane Zeidan, Head of Sustainability, Rotana Hotel Management

based suppliers, the business has worked to address all ethical and social issues, such as child labour within the supply chain, whilst supporting local families and its guests. “A thorough understanding of our supply chain enables us to create value for suppliers and our community at large. Wherever we source products, we believe the workers that have produced them, the communities living near the sourcing locations and the environment around it should not be negatively impacted. We want to w w w.ro t an a . com


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ensure that there is no link between our business activities and adverse environmental and social impacts through our suppliers business relationships,” reflects Zeidan. “We take a holistic approach to managing these supply chain risks. This includes the development and implementation of the Rotana Code of Responsible Purchasing and continuous monitoring to evaluate compliance and manage foreseeable risks and social impact from our supply chains. A sustainability assessment criterion incorporated within our supplier qualification programme and procurement survey.” Whilst a large number of products remain imported, the company has strived to guarantee supplier compliance, where all data is thoroughly integrated into a sustainability assessment, which forms part of the company’s supplier qualification programme. “We have integrated sustainability criteria in our supplier’s audits which includes community contribution, environmental sustainability, the employees’ management of those suppliers, their labour practices and their compliance, etc. “This will help us cutting long term procurement costs, averting sustainability risks, reducing operating costs, building a marketable image of Rotana brand, benefitting to society and suppliers and minimising or reducing harm to the environment.

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SUSTAINABLE ACTIVITIES Focusing on two key goals, poverty and hunger, Rotana has looked at ways to reduce food waste. Signing an agree-

1992

Year founded

ment with Winnow Solutions, 26 hotels in the UAE will monitor all products by size and weight, enabling all hotels to adjust menus accordingly. It will also promote the hotels to reuse food waste as much as possible and reduce its impact on the environment.

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11,772

Approximate number of employees


end of this year with the aim of eliminating plastic water bottles.” “Among other achievements, 20 of our UAE hotels are ISO 14001 certified on the environmental management system, accounting for approximately 45 % of Rotana’s total operating hotels, we have reduced our energy consumption (kwH/guest) by 8.5 % and water (cbm/guest) by 21.5% per guest from 2013 baseline, while in the kitchens we recycled 97,490 litres of cooking oil to biodiesel. Similarly, we have reduced general Waste (kg/guest) by “We’re also doing a lot in terms of plastic reduction. From November,

21 % from 2012. “With workplace diversity and equal

we’re going to stop serving plastic

opportunities being among Rotana

straws in all Rotana facilities unless

most integral values, it proudly employs

requested by guests and gradually

11,772 colleagues from 107 nationali-

replacing it with more eco straws. We

ties. “To date, our colleagues have

are also stopping the use of plastic

participated in 1,352 community engag-

bottles in all our colleagues dining

ement activities since 2012, with

areas, collecting around 97,000 litres

78,531 volunteering hours to the

of frying oil and converting this to

community. 2,740 colleagues have

biodiesel” states Zeidan.

donated 812 litres of blood during 74

“Additionally, we are also working

blood donations campaigns 64.4 %

with Drinkable Air, where we challenged

of our activities have supported health

them to prepare a unit prototype prod-

& well-being causes, 20.4 % environ-

ucing drinkable water form air. We will

mental causes and 7 % supporting

be putting these in guest rooms at the

human rights issues.” w w w.ro t an a . com

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LONG-TERM EXPANSION With several properties planned and new projects in the pipeline across the Middle East, Africa and Turkey, the business is on its way to becoming one of the most sustainable hospitality businesses worldwide. Recently recognised as ‘Company of the Year’ at this year’s Gulf Business Awards, Rotana Hotels aims to further deepen and consolidate its leadership position, with its strategy to establish 100 properties by 2020 and double this to over 200 by 2030. “As we expand into various cities and countries, we will ensure this is done responsibly. We want to make sure that the people in the region come to our hotels, that they will love it and respect our brand,” concludes Zeidan. “It’s essential that companies realise the total true value of their business and focus not just solely on making a profit. That’s our understanding and belief at Rotana. We believe in the enforcement of creating value for our stakeholders and to society at large. It’s really important as it will help us with our long-term strategies and maintain our sustainable vision.”

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P.O. Box 95100 Abu Dhabi U.A.E. T +971 (0) 2 699 4444 www.rotana.com


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