WORLD’S BIGGEST BUSINESS EVENT THE IS COMING TO SINGAPORE 28 & 29 SEPT 2022 SINGAPORE EXPO WEDNESDAY THURSDAY 10AM - 5PM 10AM - 4PM UNLIMITED NETWORKING OPPORTUNITIES EXPAND, EVOLVE & GROW YOUR BUSINESS 1-2-1 BUSINESS ADVICE 200 SPEAKERS LEARN FROM BUSINESS EXPERTS MEET SINGAPORE’S BIGGEST ENTREPRENEURS 300 EXHIBITORS Group Industry Head Omnichannel Verticals (APAC) Founder & CEO Founder & CEO Industry Head (Finance) THE LEADING EVENT FOR ENTREPRENEURS, BUSINESS OWNERS AND STARTUPS SPONSORED BY AIRLINE PARTNER
Don’t miss a seminar with our full schedule available to plan your day and make the most of your two days with us!
Which
do you want to see? Have a look at the list and work out which are a perfect fit for you!
Don’t let the busy show floor overwhelm you! MAke sense of the show with the floorplan. Where will you go first?
HIGHLIGHTS 4 We’ve picked the highlights of the show to help you make sense of the hustle and bustle KEYNOTES 6 Listen and learn from the most influential thoughtleaders and professionals the industry has to offer NETWORKING 10 Our various networking areas enable our visitors to form valuable connections in each designated zone! PARTNERS 12 Meet the organisations that are supporting us for 2022. We’ve been working together to make this edition unbeatable! E-MAG 14 Stay up to date with our monthly e-mag so that you don’t miss out on our top industry picks! SEMINARS 18
WELCOME CONTENTS TO THE BUSINESS SHOW SINGAPORE 2022
EXHIBITORS 22
30
exhibitors
FLOORPLAN
The world’s biggest business event is now coming to Singapore and with the world now returning to normal, attending The Business Show Singapore has never been a better time to reconnect with the industry again and drive your business’ success. Every businessman and woman is desperate to stand out and make their mark on an already incredibly saturated market. So what makes successful businesses stand out? Learning the new trends, thorough preparation and developing business strategies at The Business Show Singapore.
By immersing yourself in Singapore’s greatest business show, you will enter a world in which you can explore our extensive floorplan of exhibitors to find out about the newest developments in technologies, products and services. In addition to this, utilise our networking areas to mingle with and learn from the rising stars of the industry…
From our unparalleled keynote speaking line-up from the likes of Google, Allies of Skin, Meta, Antler, TikTok to name a few, to unmissable seminars, unlimited networking opportunities and more, this is an incredible opportunity to arm yourself with all the tips and tricks that will set you apart from the competition.
And that’s not all… We are delighted to introduce you to our Speed Networking area, giving you the opportunity to meet multiple businesses and entrepreneurs in a matter of minutes, so get ready to make business connections that will last a lifetime.
The Business Show Singapore has everything you could ever need to learn and develop your business, so make sure you use this guide to find out exactly what is available to you and plan your time at the show effectively!
Welcome to The Business Show Singapore 2022! #TBSSingapore @TBSSingapore
HIGHLIGHTS
The Business Show Singapore 2022
At The Business Show Singapore, we have a huge range of valuable content across both days for you to uncover and learn from! To guide you through the features we have available for you, we have given a spotlight on a few of the features that you cannot afford to miss!
Keynote Theatre
We’ve hand-picked a range of keynote speakers who are the greatest and most influential industry experts to share with you their tips and tricks on businesses, success stories and much more! Topics covering all aspects of business that will inspire you and boost your business to the next level.
Business Connections
Get your business card ready! A new way to connect with thousands of new prospects, partnerships and suppliers on just a WALL!
Speed Networking
Our speed networking area presents the perfect opportunity to make new contacts and gain potential clients to your contact list in the most efficient and quickest way. All you need to do is have your 30-second pitch ready to speak to thousands of like-minded professionals.
Over 300 Innovative Exhibitors
Achieve direct contact with exhibitors that are showcasing their incredible products, services and technologies and immerse yourself in the prime hub that will help your business stand out from the crowd!
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EnjoytheShow!
Aspire Networking Area
200 Thought-Provoking Seminars
Get ready to feel inspired and motivated by attending our wide range of seminar sessions from experts across the industry ready to share their insight and knowledge from the dynamic business world.
1-2-1 Expert Advice
Unlimited Business Opportunities
From our many networking features we have at the show, to interacting with our range of exhibitors, you can connect with thousands of like-minded professionals also looking to build an extensive range of new contacts.
Sponsored by Aspire, our networking area is the perfect chance to mingle, share knowledge and ultimately collaborate, to ensure you leave with a wealth of invaluable business contacts.
By immersing yourself amongst industry professionals from the second you walk through the door, you will gain an unparalleled understanding of your desired sector within the business sphere.
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KEYNOTE SPEAKERS
SPONSORED BY
With Singapore’s fast-changing business model, it’s vital for you to stay up to date with the latest business trends, patterns and behaviours. We’ve got topics that cover both the internal and external factors to ensure this year’s keynote line-up boasts an incredible range of speakers that bring you a holistic insight into Singapore’s business landscape. Our experienced and inspirational business experts are ready to pass on their insights, guidance and knowledge to you over both days, make sure you check out our full agenda!
ROHAN DHANUKA
Industry Head (Finance)
Digital Decade: 6 Emerging Consumer Trends (and Impact on SMEs)
We see 6 key consumer trends emerging in Singapore that will fundamentally disrupt (and provide opportunities) for SMEs : Emerging virtual communities, Home as the new office, the Non-contact revolution, The new Traveller, Financial volatility navigators and the Stay at Home entertainment. We will examine these trends and what SMEs can do to respond.
Weds | 11.45 | Keynote Theatre 1
NICOLAS TRAVIS
Founder & CEO
How I Built 2 Global Beauty Brands
A discussion on what it takes to take a local homegrown Singaporean beauty brand global.
Nicolas Travis is the Founder & CEO of Allies Group, a beauty company with 2 skincare brands - Allies of Skin and PSA. Allies of Skin and PSA quickly became global cult brands stocked in retailers like Harrods, Sephora, Walmart, Galeries Lafayette, Boots, Liberty, and DOUGLAS.
Weds | 12.30 | Keynote Theatre 1
Both Allies of Skin and PSA can be found in 34 countries and today, are the most widely distributed Singaporean beauty brands with over 50 global beauty awards. In 2017, Nicolas was recognised by Forbes on its 30 Under 30 List.
ANDREA BARONCHELLI
Unlocking the Power of Digital Finance Tools for Business Growth
The growth of SMEs in Southeast Asia is unstoppable, and technology enables this trend. Financial technology can provide efficiency, tracking and real-time data, to help eliminate mundane, repetitive, tedious and timeconsuming work in favour of meaningful, strategic projects that can move the dial. During this session, Andrea will share about digital tools that can uncover powerful insights and automation to help SMEs grow.
Weds | 14.45 | Keynote Theatre 1
CEO & Founder
6
Group Industry Head – Omnichannel Verticals (APAC Region)
Discovery Commerce To Win Over Shoppers on Mega Sale Days
Mega Sale Days are a great time to build your brand, connect with customers, and drive growth. Topics that we will cover a) How Discovery Commerce can help drive demand and grow your business by matching products to people b) How social media tools can influence consumer perception and purchasing habits c) How adopting an omnichannel strategy can expand the consumer journey.
PHILIP TNEE
Thurs | 12:30 | Keynote Theatre 1
and Philippines
Global Business Service, Country Head for Singapore, Malaysia
Why TikTok is Built for Business
Philip will be introducing TikTok for business, how the main 3 pillars brands can leverage to stand out on TikTok in order to create a seamless customer experience.
Philip Tnee is the Global Business Service, Country Head for Singapore, Malaysia and Philippines at Tiktok, a leading destination for short-form mobile video.
MAGNUS GRIMELAND
Founder & CEO
Build to Win - Learning from 100,000++ Founders on Building The Defining Companies of Tomorrow
As serial entrepreneur and the Founder & CEO of Antler Magnus Grimeland knows a thing or two about launching technology startups. Every year, Antler helps build and invests across six continents. Magnus provides insights from a founder’s perspective and shares why he thinks the time to launch a startup is now.
About the Sponsor
Weds | 13.15 | Keynote Theatre 1
Weds | 14.00
Thurs | 14.00
Keynote Theatre 1
Employment Hero is the world’s leading HR, payroll and benefits platform. The award-winning employment software helps launch businesses on the path to success by powering more productivity every day. Employment Hero services over 80,000 businesses, collectively managing over 750,000 employees. Its core platform reduces admin time by up to 48 per cent.
NITIN GARG
7
Sun
FERGUSSON CEO & Co-founder
Tzu’s Art of War: The Science of Disruptive Tech
SMEs face an unforgiving business battleground against industry heavyweights with their entrenched positions. Business leaders need to compete in innovative and unconventional ways. Sun Tzu’s timeless Art of War is the secret manual for David to formulate winning tactics to not only survive but also thrive against Goliath.
Thurs | 11.45 | Keynote Theatre 1
Thurs | 14.00 | Keynote Theatre 1
Digital Transformation or Optimization: How To Deliver Best Customer Experience
Recent global supply chain crisis generated a wave of investment towards digital transformation across various industries. While the intent is noble, the key issues of integration and customer centricity are generally missed. How do we decide whether to focus on existing asset optimization to deliver best customer experience or invest further to create a state of the art operating ecosystem?
KENNETH SIOW
Regional Director General Manager
Capitalising on Growth Opportunities in SEA’s Growing Digital Economy
SEAsia is at the forefront of an amazing tech revolution where many companies large and small want to tap onto the next wave of digital transformation . Tencent Cloud is pleased to share some perspective on how Tencent’s ToB division is taking the best of our experience to help companies to run faster and be more agile, and also tap into the huge market which ASEAN-China offers.
Thurs | 11.00 | Keynote Theatre 1
MAGDALENE CHAN
Co-founder - Her Velvet Vase
Branding a Small Business in the Modern Age
As a teen who co-founded and sustained a fashion label through nearly two decades, Magdalene shares insights from a small business owner’’s perspective on how build an enduring brand by leveraging on vibrant, empathetic storytelling and design, disciplined innovation and creative strategy.
Thurs | 12.30 | Keynote Theatre 1
FARZANA SHUBARNA
Global Director
SEA
DAVID
8
Head of Marketing
Building a Sustainable Marketing Growth System
Marketing does not necessarily need to be expensive. By building a sustainable growth system, companies can better allocate their budget and better align their marketing strategies with their key performance indicators.
MISSING
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LOGO
MISSING LOGO missing missing Wed | 11.45 | Keynote Theatre 1 Wed | 11.45 | Keynote Theatre 1 For the most updated line-up, please check our website SingaporeBusinessShow.com
YEAP MING FENG Wed | 11.00 | Keynote Theatre 1
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NETWORKING AREA
With Singapore’s fast-changing business model, it’s vital for you to stay up to date with the latest business trends, patterns and behaviours. We’ve got topics that cover both the internal and external factors to ensure this year’s keynote line-up boasts an incredible range of speakers that bring you a holistic insight into Singapore’s business landscape.
Our experienced and inspirational business experts are ready to pass on their insights, guidance and knowledge to you over both days, make sure you check out our full agenda!
BE PREPARED
ASK QUESTIONS
The best way to engage with people is to make real connections, so take the time to ask their opinions on the topics that matter - you’ll quickly find some common ground and build rapport.
UPDATE YOUR BUSINESS CARD
How often have you been just about to hand over your card to a potential client when you realise your number - or job title - has changed? Get your cards updated now and have a seamless handover at the event.
If there’s somebody you’d love to meet at the show, don’t just hope to bump into them! Of course, you never know who you could meet in the networking area, but if you’re serious about meeting face to face with someone, why not invite them to meet up beforehand?
TOP TIPS WHEN IT COMES TO
SUCCESSFUL NETWORKING
GET STUCK IN
The only way you can make new contacts is to be fearless and set about introducing yourself, whether that’s in the networking area, or on someone’s stand. And remember - a smile is a great way to start a conversation!
About Aspire
BE SPECIFIC
The power of networking lies in building meaningful connections, so it’s better to have fewer, quality conversations with the right people than spread yourself too thinly and make little impact. Think about who you really want to meet first - checking out the exhibitor listings in the showguide is a great place to start!
TAKE IT SERIOUSLY
We all know the benefits of networking, but many of us struggle to make the most of the opportunity offered to us at a trade show. Make a plan: who do you want to talk to? How are you going to build a connection? Even write notes on their business cards so you can remember what you discussed when it comes to following up later.
Aspire is the #1 All-in-one financial operating platform for businesses in Southeast Asia, with a mission to reinvent finance for a new generation of entrepreneurs and businesses. We serve over 10,000 businesses across the region, partnering with leading financial firms like Visa and Wise to power our solutions. To date, the company has raised over US $200 Million in funding with the support of world-class investors and has been recognised as a Technology Pioneer by the World Economic Forum.
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SPEED NETWORKING
We are bringing you the most exciting connecting feature, Speed Networking!
Whether you’re an ambitious entrepreneur looking to kickstart a new business or an established firm seeking contacts to help your business expand or explore a new area of operation, this is an unmissable opportunity.
The quickest and most efficient way for you to expand your contact list is by Speed Networking. Taking part in this super fast-paced networking opportunity gives your business the most timeefficient chance to grow. It’s a networking session designed to give you the maximum amount of new contacts in the minimum amount of time. All you need to do is sit down and try to impress your new potential client, or business partner in 30 seconds, and vice versa. After one minute, you move on and start again and again!
By the end of the session, you will have connected with numerous new contacts and started new and long-lasting relationships that will provide your business venture with a greater chance of success.
Speed Networking is all about maximising your connection in a minimum amount of time, so get your 30 seconds speech ready NOW!
A series of one minute mini-meetings
Take your seat opposite another business person
Explain your business in 30 seconds
Listen to your partner’s 30 second pitch
Exchange contact details
Move one seat along and start again
HOW DOES IT WORK! WHAT YOU NEED TO DO!
1 2 3
Register pre-show for a slot on our website: (Warning! These slots run out really quick so book one now!)
Arrive to your pre-booked slot nice and early
SCAN ME!
Make dozens of valuable business connections in just minutes! 11
PARTNERS
The Business Show Singapore is delighted to be supported by our incredible partners at the heart of the industry. We would like to express our gratitude to our partners who have supported us in the lead up to the event and inviting their audiences to our show to form the ultimate hub for Singapore’s business community.
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E-MAG
Subscribe to The Business Show Monthly Insider
With the most comprehensive seminar schedule sweeping over the show this year, we understand that it may be hard to keep up! That’s why we’re making sure we’re keeping updated through our absolutely awesome e-magazine!
The Business Show Monthly Insider is the all encompassing e-magazine created specifically for business owners, that is not only filled to the brim with exclusive show offers, but also the very latest from the entrepreneurial world!
ME! Scan the QR code to register or visit Singaporebusinessshow.com/e-magazine 14
SCAN
FOLLOW THE SHOW
#TBSSINGAPORE
Live show updates right at your fingertips!
Afraid you’ll miss out with so many incredible things happening at the show this year? Don’t worry! We’ve got you covered to keep track of all of your favourite features.
Follow #TBSSingapore and you’ll receive up-todate information about everything happening from one end of the Singapore Expo to the other!
Get live alerts for seminars you’ve been waiting for all year
Be the first to know when and where the latest product launches will be taking place on the show floor
Receive unmissable notifications on exclusive show offers
Share the love and let everyone know what a great time you’re having at the show
Find and connect with people who are also at the show
@TBSSingapore
#TBSSingapore
15
BUSINESS CONNECTIONS
CONNECT WITH THOUSANDS OF NEW PROSPECTS, PARTNERSHIPS AND SUPPLIERS
The incredible feature opens up visitors to a revolutionary networking experience, on a scale so large that you won’t find this opportunity at any other trade show.
Whilst the show floor does provide you unlimited networking opportunities, over the two days you may have only connected with a fraction of potential contacts. What if there is something simple you could do to ensure that thousands of potential business contacts have the opportunity to access your contact details?
That’s where the ‘Business Connections’ comes in!
We have come out with a new way for you to connect to over 5,000 visitors attending the event. The idea of the Business Connection is simple:
If you are looking for a specific kind of connection, express it - and potential partners may write their contact details on it. Don’t forget to scan the wall for people searching for what you can offer and respond by writing your details on their request, picking up some extra clients in the process!
Write your request on the wall for all visitors to see.
HOW DOES IT WORK?
WRITE DOWN WHAT YOUR BUSINESS IS LOOKING FOR (YOUR REQUEST)
PIN IT TO THE BUSINESS CONNECTION WALL, ALONG WITH YOUR BUSINESS CARD
COME BACK AT THE END OF THE DAY TO COLLECT ALL THE RELEVANT BUSINESS CARDS PINNED TO YOURS
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PLAN YOUR DAY
Planning your day will help you get the most out of the show.
We have been working hard over the past year to bring you the must-attend event of the year! From emerging consumer trends and their impact on SMEs, capitalising on growth opportunities and successful journeys from competent entrepreneurs, as well as our hand picked exhibitors, the show will serve a range of informative knowledge for you to divulge in.
Do you know which session you want to listen to?
Do you have a list of exhibitors you would like to visit?
Have you booked your hotel?
Getting to Singapore Expo
Situated at the doorstep of the Changi Business Park, Singapore EXPO is the largest and safest purpose-built MICE venue in the country. You can get to us easily via many modes of transportation.
By Shuttle Bus
By Bus
By Train / MRT
By Car By Taxi By Private-Hire Car
For full information please visit our website at www.singaporebusinessshow.com
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KEYNOTE THEATRE 1 AGENDA
Building a Sustainable Marketing Growth System
TENCENT
BY
Capitalising on Growth Opportunities in SEA’s Growing Digital Economy
14.00
How I Built 2 Global Beauty Brands
TNEE
13.15
Discovery Commerce To Win Over Shoppers on Mega Sale Days
HER VELVET VASE
MAGDALENE CHAN
UNILEVER
14.00
ASPIRE ANDREA BARONCHELLI
14.45
HUGOSAVE
15.30
ANTLER
Build to Win - Learnings from 100,000+ Founders on Building the Defining Companies of Tomorrow
HUGOSAVE (ATLAS CONSOLIDATED PTE LTD)
14.45
SPENMO
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SEEDLY WEDNESDAY
YEAP MING FUNG 11.00
28TH SEPTEMBER
CLOUD
KENNETH SIOW 11.00
GOOGLE ROHAN DHANUKA 11.45
THURSDAY 29TH SEPTEMBER
Digital Decade: 6 Emerging Consumer Trends (and Impact on SMEs)
NITIN GARG 11.45
META
ALLIES
NICOLAS
12.30
OF SKIN
TRAVIS
Branding a Small Business in the Modern Age 12.30
TIKTOK PHILIP
13.15
Why TikTok is Built for Business
Digital Transformation or Optimization: How To Deliver Best Customer Experience
FARZANAH SHUBARNA
ANTLER
Build to Win - Learnings from 100,000+ Founders on Building the Defining Companies of Tomorrow
MAGNUS GRIMELAND
MAGNUS GRIMELAND
Unlocking The Power of Digital Finance Tools for Business Growth
Sun Tzu’s Art of War: The Science of Disruptive Tech
DAVID FERGUSSON
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JOACHIM WALLER
15.30 SPONSORED
18
JOACHIM WALLER
SEMINAR THEATRE 2 AGENDA
WEDNESDAY 28TH SEPTEMBER
THURSDAY 29TH SEPTEMBER
Scaling a Cross Border Business with The Right Technology and Tools
Navigating Hardship by Building Strategic Partnerships
How To Expand Your Business Globally
Do Accounting Again
ZOHO CORPORATION PTE LTD
How SMEs in Singapore Can Benefit from GoBusiness
SPENMO KEVIN FITZGERALD 13.15
ASHLEY TAY 13.15
Futureproof Your Business: Upskilling Employees to Drive Digital Transformation
JON
CHUA
The Future of Music & Entertainment in Singapore & How It Applies to You
WEB3X
14.45
INFT
15.30
14.45
HENRY
LIEW
XAP 24/7
Business Scalability: The World as Your New Office
GOVTECH
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15.30 19
YOUTRIP
KELVIN LAM 11.45
ASPIRE
EELEN LIM 11.00
AIRWALLEX HOLLY FANG 11.45 Never
OSOME VICTOR LYSENKO 11.45
GOVTECH
SIMON ANG 12.30
SINGAPORE
The Future of Hyrid Work Powered by Zoho KHOO CHIA CHING 12.30
Gain Comfort, Control and Visibility over All Business Expenses with Accounts Payable Automation
SMARTCADEMY
14.00
ZENDEYLL MUSIC AGENCY
Business Scalability: The World as Your New Office
14.00
BIPO SERVICE
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JOACHIM WALLER
JOACHIM WALLER
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JOACHIM WALLER
JOACHIM WALLER
SEMINAR THEATRE 3 AGENDA
WEDNESDAY 28TH SEPTEMBER
ZENDESK
JENNY CHOO
From Survival to Revival: Adapting To The New Normal
PEAKFLO
SAURABH CHAUHAN
Streaming Finance Processes to Power Through These Uncertain Times
LYRECO SINGAPORE PATRICK LIN 12.30
Creating “Best Place to Work” Employee Experience
INSTAREM YOGESH SANGLE 13.15
Navigating Your Business in Tumultuous Times
CYBERVAULT INNOVATION & TECHNOLOGIES
RAJ BABU GUNASEELAN
The SME Landscape in the Post Pandemic Period.
14.00
TRIDENT DIGITAL
JOACHIM WALLER 14.45
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ZOHO
JOACHIM WALLER
15.30
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THURSDAY 29TH SEPTEMBER
MONGODB SINGAPORE PTE LTD
WILLIAM TAN
Building a Scalable and Reliable Developer Data Platform with MongoDB
NOW COMMS ASIA CAMILA CHEN
Grow Your Business Through PerformanceBased Marketing
LOOP MARKETING
CHRISTINE LIM
Getting Started with Email Marketing and Maximising its ROI
CROWE SINGAPORE ALVIN NEO
Cybersecurity and Web 3.0
WE THE SPECTRUM
ELENA HARITH
Screw the Table
DOCUSIGN
JOACHIM WALLER
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SHANDI GLOBAL
JOACHIM WALLER
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11.00
11.00
11.45
11.45
12.30
13.15
14.00
14.45
15.30 20
THEATRE 4 AGENDA
The Future of Customer Support - Moving
Riding the Omnichannel Wave in Indonesia
We Don’t Sell Product, We Sell Value
LPA
Easy Billing Thanks to Banqup and Invoicenow
Start Up and MNCs: Navigating in The Legal Environment
15-Minute City
GRID COMMUNICATIONS PTE LTD
TOO
JOACHIM WALLER 14.45
Modern Ways of Offshoring
RAVIKUMAR
David vs. Goliath: Standing Out From The Competition JENNY CHOO 14.45
nisi ut aliquip ex ea commodo consequat.
exercitation ullamco laboris
ANDRA MCKEOWN 15.30
SEMINAR
Towards a Modern CX INEXTLABS
MURUGAPPAN
11.00
WEDNESDAY 28TH SEPTEMBER
M
SIRCLO
MULIADI JEO 11.00
THURSDAY 29TH SEPTEMBER
DELAPRO JOSEPH WONG 11.45
SOCIAL ENTERPRISE, RAISE HO YEN YEE 11.45
Becoming a #BusinessForGood - What Does It Take? SINGAPORE CENTRE FOR
BANQUP CHRISTOPHE VANHOUTTE 12.30
12.30
INTERNATIONAL
DARREN ROGERS 13.15
SINGAPORE ARNAUD BOURRUT-LACOUTURE
WORKPLACE GROUP
BENNIESON CO 13.15
COBENN BUSINESS CONSULTANCY SERVICES
TERENCE
Why You Need Technology To Improve Driving Behaviour 14.00
SUJAY
Set Yourself Free: Get Your Business Flying With Modern Business Banking 14.00
AIRWALLEX
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quis
nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure SHANDI GLOBAL
ZENDESK
LOGCHAIN
Duis aute irure RAISE JOACHIM WALLER 15.30 21
Supply Chain Digitisation vs. Digitalisation – Understanding the Difference and Importance
SINGAPORE
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28 & 29 SEPT 2022 SINGAPORE EXPO WEDNESDAY THURSDAY 10AM - 5PM 10AM - 4PM 653 100 102 104 109 108 110 112 118 122 124 126 128 132 133 135 234 127 117 138 140 134 146 142 238 242 139 141 101 113 212 220 123 218 VIP LOUNGE SPONSORED BY SALES OFFICE THEATRE 2 THEATRE 3 22
FLOOR PLAN 2022
ENTRANCE/EXIT 400 301 402 303 305 310 512 409 412 410 311 317 719 535 334 330 235 427 533 634 733 727 211 312 314 308 517 617 413 417 626 426 18 433 723 725 717 302 203 300 201 205 609 509 713 709 711 739 747 627 726 633 734 635 239 438 440 341 339 639 643 538 441 439 551 738 740 247 442 343 540 443 646 153 323 243 543 342 642 622 223 225 18 415 516 325 9 209 315 416 514 515 511 616 619 714 547 542 331 332 333 213 227 18 527 628 528 215 316 217 313 414 345 444 623 327 9 523 309 408 405 233 750 506 504 728 730 347 640 553 638 502 500 401 403 340 KEYNOTE THEATRE 1 SPONSORED BY BUSINESS CONNECTIONS NETWORKING AREA SPONSORED BY THEATRE 4 23
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The Zendesk Suite
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END USER Carry the conversation
Let customers reach you in whichever way is best for them—web, mobile app, email, voice, or chat—and easily continue the dialogue across every channel.
Let customers reach you in whichever way is best for them—web, mobile app, email, voice, or chat—and easily continue the dialogue across every channel.
Integrated customer support
Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.
SUPPORT Integrated customer support
GUIDE
Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.
GUIDE
Knowledge base and smart self-service
Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.
Knowledge base and smart self-service
GUIDE
GUIDE
Knowledge base and smart self-service
Zendesk Guide is a knowledge base for smart self-service. It helps companies increase customer and agent satisfaction, while also reducing support costs.
Zendesk Guide is a knowledge base for smart self-service. It helps companies increase customer and agent satisfaction, while also reducing support costs.
Knowledge base and smart self-service
Zendesk Guide is a knowledge base for smart self-service. It helps companies increase customer and agent satisfaction, while also reducing support costs.
CHAT Live chat and messaging
Zendesk Guide is a knowledge base for smart self-service. It helps companies increase customer and agent satisfaction, while also reducing support costs.
CHAT Live chat and messaging
CHAT Live chat and messaging
With Zendesk Chat and Message you can proactively engage customers— in real-time and in context—so time sensitive problems get the attention they deserve.
With Zendesk Chat and Message you can proactively engage customers— in real-time and in context—so time sensitive problems get the attention they deserve.
CHAT Live chat and messaging
With Zendesk Chat and Message you can proactively engage customers— in real-time and in context—so time sensitive problems get the attention they deserve.
TALK Call center software
With Zendesk Chat and Message you can proactively engage customers— in real-time and in context—so time sensitive problems get the attention they deserve.
TALK Call center software
Zendesk Talk makes it easy and efficient for agents to help customers over the phone as part of a seamless omnichannel support experience.
TALK Call center software
Zendesk Talk makes it easy and efficient for agents to help customers over the phone as part of a seamless omnichannel support experience.
TALK Call center software
Zendesk Talk makes it easy and efficient for agents to help customers over the phone as part of a seamless omnichannel support experience.
Zendesk Talk makes it easy and efficient for agents to help customers over the phone as part of a seamless omnichannel support experience.
AGENT Work. Flow.
AGENT Work. Flow.
ADMIN
Take control
ADMIN Take control
AGENT Work. Flow.
An integrated interface means better context, smoother interactions, and less repetition. That means happier agents— and happier customers.
An integrated interface means better context, smoother interactions, and less repetition. That means happier agents— and happier customers.
AGENT Work. Flow.
An integrated interface means better context, smoother interactions, and less repetition. That means happier agents— and happier customers.
An integrated interface means better context, smoother interactions, and less repetition. That means happier agents— and happier customers.
zendesk.com | support@zendesk.com | Follow us @zendesk
zendesk.com | support@zendesk.com | Follow us @zendesk
zendesk.com | support@zendesk.com | Follow us @zendesk
ADMIN Take control
Reporting is consolidated, so it’s easy to manage and monitor all of your channels from one place.
Reporting is consolidated, so it’s easy to manage and monitor all of your channels from one place.
ADMIN Take control
Reporting is consolidated, so it’s easy to manage and monitor all of your channels from one place.
Reporting is consolidated, so it’s easy to manage and monitor all of your channels from one place. zendesk.com |
The Zendesk Suite
The Zendesk Suite
The Zendesk Suite
support@zendesk.com
| Follow us @zendesk