Columbia Business Times April 2018

JENNIFER PECK ON LEADERSHIP Marketing and Communications Director, Missouri Employers Mutual

GROUNDBREAKING LOCAL WOMEN PAGE 80

PYSK

KELLIE ANN COATS PAGE 35

2 APRIL 2018

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14 APRIL 2018

N

ot too long ago, I secured a part-time babysitter. She came highly recommended and with impeccable credentials and experience. Once I met her, I was assured that she is a capable, dependable, good person. Ten years my junior (for the sake of perspective, I’ll disclose that I’m 37), she struck me as a free spirit. Her resume listed her as an accomplished language instructor and a yogi. When I first watched her in practice, she hummed traditional hymns to my son. Everything about her is sweet.

Of course, when you consider trusting someone to care for your child, you’re going to be profiling, making assumptions. So my stereotyping was in full force when I observed her the first day.

Here’s what I assumed: I’ve got a calm, zen personality here. Surely no one who is this chill and kind would ever shake a baby, so she’s hired. Then, just for fun, I wondered more about her background, her opinions. My initial assessment was that, well, we’re looking at a certifiable millennial, so she’s most likely progressive, identifies as feminist; once she finds out my background, I’m probably the one who needs to prepare for questioning.

This particular day, as she was getting to know our baby, she was bouncing him affectionately while perusing the bookshelves in one of the upstairs rooms. I was flattered when she took a keen interest in the subjects —in my mind, a person’s displayed books tell a story about them. She even asked to borrow one. I realized quickly that she was making assumptions of her own (not knowing anything about our family at that point), but what struck me was this question she asked: “Is your husband a lawyer?”

Hmm, I thought to myself. Where did that come from? Immediately I knew: she must have caught a glance at “The Federalist Papers,” or works on political science, or more likely my business law books. “No,” I smiled. “These are my books. My husband’s books are downstairs — he’s more of a World War II buff.”

I’ll be real honest (and risky) as an editor: I’m not sure I entirely like the fact that we have an issue dedicated to women. It’s true: there are fewer women at “the top” in many professions, but in my experience, the ones who are there earned it with no mistake. I’ve been blessed with female mentors and role models who are unquestionably deserving of the accolades and wealth they’ve accumulated. To me, it minimizes our gender to carve out special attention since, in my mind, our claim has been steadily staked throughout history. And we’ve arrived.

BUT! Remember this adorable person standing in my house, holding my baby. Her question surprised me. Why would she assume my husband is a lawyer? Why didn’t she ask if I was a lawyer?

Isn’t this new generation of the workforce supposed to be the most educated, empowered, socially liberal facet of our society? The reason I smiled is because I was reminded of an important lesson that day: we all make assumptions, and they’re too often wrong.

So I concede. Here we are in 2018, 20-some years since my official career began, putting a spotlight on a segment of our society which happens to also be the majority. Isn’t that something?

My hope is that in the coming years, an issue dedicated to one gender won’t seem necessary.

Our readership is fully comprised of both. So let’s all remember to put assumptions aside and recognize our peers and employees on merit, regardless of profile. In the meantime, we’ll continue with our annual Women Issue.

With an open mind,

EDITOR'S PICKS These selections are all by authors who have been pioneers in their respective professions. Yes, they also happen to be women.

THE FORGOTTEN MAN: A NEW HISTORY OF THE GREAT DEPRESSION

by Amity Shlaes

Want to question everything you learned in American history class?

This one’s for you. A lesson in history and economics for anyone who loves to discuss politics and opine about FDR’s “The New Deal.” Consider it your preparation for cocktail parties, family gatherings, or calling in to talk radio shows. Amity graduated from Yale, is a columnist for Forbes, and used to serve on the editorial board of The Wall Street Journal. She’s taught this stuff at NYU since 2008, so there must be something to it. I want to be her when I grow up.

GRIT: THE POWER OF PASSION AND PERSEVERANCE

by Angela Duckworth

This book gives hope to all of us who can attribute our successes to stubborn tenacity rather than natural talent. Dr. Duckworth has studied West Point graduates, students at Chicago Public Schools, and even timeshare salespeople to determine what separates the wheat from the chaff when it comes to attrition.

Spoiler alert: she proves it’s true that hard work pays off.

SETTLE FOR MORE

by Megyn Kelly

I’ll be honest, I expected something a little deeper from Megyn, but I would still give this book 4 out of 5 stars.

Heck, I read it straight through and found a lot of interesting things to take away. Her story is fascinating, and I have to admit I was dying to know her diet regimen.

Breck Dumas, Editor Breck@businesstimescompany.com

/Co l u m b i a B u s i n e ss Ti m e s

@ Co l u m b i a B i z

Co l u m b i a B u s i n e ss Ti m e s .co m

Ed i to r @ B u s i n e ss Ti m e s Co m p a ny.co m COLUMBIABUSINESSTIMES.COM 15

16 APRIL 2018

EDITORIAL Breck Dumas, Editor Breck@BusinessTimesCompany.com Megan Whitehead, Managing Editor MWhitehead@BusinessTimesCompany.com Madison Love, Department Editor Madison@BusinessTimesCompany.com DESIGN/CREATIVE SERVICES Jordan Watts, Senior Designer Jordan@BusinessTimesCompany.com Kate Morrow, Graphic Designer Kate@BusinessTimesCompany.com Cassidy Shearrer, Graphic Designer Cassidy@BusinessTimesCompany.com Sadie Thibodeaux, Graphic Designer Sadie@BusinessTimesCompany.com MARKETING REPRESENTATIVES Deb Valvo, Marketing Consultant Deb@BusinessTimesCompany.com Bonnie Hudson, Marketing Consultant Bonnie@BusinessTimesCompany.com MANAGEMENT Erica Pefferman, President Erica@BusinessTimesCompany.com Renea Sapp, Vice President ReneaS@BusinessTimesCompany.com Amy Ferrari, Operations Manager Amy@BusinessTimesCompany.com Beth Bramstedt, Director of Content Beth@BusinessTimesCompany.com CONTRIBUTING PHOTOGRAPHERS Keith Borgmeyer, Anthony Jinson, Casey Buckman CONTRIBUTING WRITERS Kim Becking, Al Germond, Jodie Jackson Jr., Karen Miller, Kermit Miller, David Morrison, Matt Patston INTERNS Marilyn Haigh, Jordyn Miller, Elizabeth Quinn SUBSCRIPTIONS Subscription rate is $19.95 for 12 issues for 1 year or $34.95 for 24 issues for 2 years.

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CONTACT The Business Times Co., 2001 Corporate Place, Suite 100 Columbia, MO, 65202 (573-499-1830) • columbiabusinesstimes.com

Inside the Issue JENNIFER PECK ON LEADERSHIP

and Marketing tor, tions Direc Communica Mutual Employers

Missouri

GROUNDBREAKI LOCAL WOMEN

AMANDA ANDRADE ON LEADERSHIP

NG

PAGE 80

PYSK

KELL IE

Chief People Officer, Veterans United

ANN COATS

Home Loans

PAGE 35

PYSK

KELLIE ANN COATS PAGE 35

GROUNDBREAKING LOCAL WOMEN PAGE 80

For our second annual Women Issue, we have a lot to celebrate, not only because of the stories we’ve told that recognize many leaders in our community, but because it’s been a record-breaking edition for our publication. We had a lot of fantastic options for our cover and ultimately had a difficult time choosing just one. So, our April issue has two separate covers in print, honoring these phenomenal women: Amanda Andrade and Jennifer Peck.

Photography by Anthony Jinson.

Facebook Love Mallory Franzen reviewed Columbia Business Times Great team and even better content! CBT does a great job of covering local news, highlighting game-changers and celebrating local achievements.

Unbound Book Festival We got a nice write-up in the Columbia Business Times! Thanks to Breck Dumas for writing such a great piece!

Justine Petersen Check out this great article featuring our KC Small Business Counselor Lisa Zimmerman in the Columbia Business Times! WAY TO GO LISA! Thank you for all your work to help others in our community :)

Correction In last month’s “Boxes, Bans, and Hiring on the Books,” the column stated that during the “Nannygate” scandal of 1993, President Bill Clinton’s first two choices to be the nation’s first female attorney general — Zoe Baird and Kimba Wood — had to be withdrawn after revelations that neither had paid their nanny’s payroll taxes. However, Wood did pay her nanny’s payroll taxes and withdrew from consideration for other reasons.

Contributors

Kermit Miller, KRCG 13

David Morrison

Matt Patston

Jodie Jackson Jr.

@DavidCMorrison

@MattPatston

@JJacksonJr

Write to CBT editor Breck Dumas at Breck@BusinessTimesCompany.com COLUMBIABUSINESSTIMES.COM 17

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APRIL 2018 VOL. 24 / ISSUE 10

TA B LE OF CON T EN TS

The Women Issue 15 FROM THE EDITOR 17 INSIDE THE ISSUE 21 CLOSER LOOK 22 BRIEFLY IN THE NEWS 25 BUSINESS UPDATE Bucket Media

28 NONPROFIT SPOTLIGHT The Caring People

30 CELEBRATIONS Central Missouri Auto Body

33 MOVERS & SHAKERS 35 P.Y.S.K. Kellie Ann Coats, Missouri Women’s Council

39 10 QUESTIONS Jessie Yankee, Missouri Women’s Business Center

41 A CAPITOL CONVERSATION The Politics of Cannabis

43 OPINION: AL GERMOND The State of COU

45 OPINION: KAREN MILLER Empowering Women

74

47 OPINION: KIM BECKING The Power of the Ask

Off to a Running Start Anne Tuckley (pictured), Kelly (Kilgore) Bietsch, and Brandi Huebner share their experiences as female business owners.

101 NEW BUSINESS LICENSES 102 DEEDS OF TRUST 103 ECONOMIC INDEX 105 BY THE NUMBERS 106 THIS OR THAT Retired Judge Deborah Daniels, Circuit Court of Boone County

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86

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From the Ground Up

Title IX on Columbia’s Campuses

Executives on Leadership

In Focus: Under the Radar

The stories of four inspirational women who have paved the way in Columbia.

Local Title IX coordinators discuss their programs at Stephens College, Columbia College, and MU.

Three local women executives provide advice for the next generation of leaders.

Where is poverty in Columbia? If you found it, what would it look like?

20 APRIL 2018

BUSINE SS • P EOP L E • VOIC ES • F YI

C LOSER LOOK

Closer Look: Southport Marketplace Southport Marketplace A new shopping center has grown by three since its days when Anne Tuckley Home was its only tenant. The Nest Boutique, owned

by Nikki Burton, joined Anne in January of 2017, doing pop-up shops there once a month. Soon to follow was Sally Turner, owner of Stella + Eden Photography, previously known as Stella Studios.

In October of 2017, The Tin Roof Monogram & Gift, owned by Nicole Morris, came on board, giving the group the final member of its current quartet. Each shop in the Southport Marketplace is individually owned; however, they co-mingle together, each product or service complementing each other. Shopping in Southport is an experience — expect to get a big southern welcome from Nicole Morris and to be treated like you're a friend from all of the Southport ladies. Since their remodel, Southport Marketplace is open Wednesday through Friday from 11 a.m. to 6 p.m. and Saturday from 10 a.m. to 3 p.m.

Address: 108 Corporate Lake Dr. Website: southportmarketplace.com

The Nest Boutique

Stella + Eden

The Tin Roof

The Nest Boutique sells hats, glasses, and jewelry of all sorts: statement necklaces, earrings, bracelets, dainty accessories.

Burton describes her style as everchanging, which reflects her merchandise as well. A staple that can always be found at the Nest is jewelry by Chloe and Isabel.

Sally Turner, of Stella + Eden Photography, specializes in portrait photography and working with children, and she’s also experienced in wedding and engagement photography. She is best known for her black and white images. In her studio, Turner also sells Sseko leather goods, which are made in Uganda; sales from the products benefit Ugandan women’s education.

The Tin Roof Monogram & Gift has a southern flare and a wide range of merchandise from boutique clothing to essential oils to gifts for engagements, weddings, new babies, children, spouses, you name it. Morris’s top brands include Corkcicle, Happy Everything, Mud Pie, Mariposa, Bridgewater Candles, and Rare Essence. Living up to the store’s name, almost any of her products can be personalized with monograms.

Are you an entrepreneur? Are you sprouting a new business? Tell us about it at Editor@BusinessTimesCompany.com COLUMBIABUSINESSTIMES.COM 21

BUSINE SS • P EOP L E • VOIC ES • F YI

Briefly in the News APRIL 2018

E DUC AT ION

2018 MIDWEST CAMPUS CLASH Following the success of their 2017 event, Columbia College will once again host one of the largest eSports and gaming events in the United States, the Midwest Campus Clash and Gaming Expo, on April 7. The event, which is free and open to the public, will bring some of the top collegiate eSports teams in the Midwest together to compete for a $25,000 prize pool playing “League of Legends,” a popular game in eSports leagues.

T EC H NOL O GY

SOCKET EXPANDS TO BOONVILLE Socket will be expanding its fiber broadband network, which offers faster and more reliable internet, to 150 businesses in the Boonville area. With speeds up to one gigabit per second or faster, fiber networks offer the fastest internet connection available. Socket says its large bandwidth capacity will accommodate increased internet usage for decades to come.

“Companies in Boonville have been struggling to compete due to a lack of commercial grade internet services.”

— Jorge Vizcarralogos, owner of ICS, a tech company in Boonville

22 APRIL 2018

BR I EFLY I N T H E N EWS

H EALT H

HEALTHIEST COUNTY IN MO The 2018 County Health Rankings recognized Boone County as the number one county in Missouri for clinical care. The ninth annual study also ranked Boone County ninth out of 115 counties in Missouri in health outcomes and third in Missouri for health factors. The County Health Rankings focus on various health outcomes and health factors to formulate a snapshot of a county's health. The rankings incorporate all of a county’s health care providers in the rankings.

C OM M U N I T Y

WOMAN OF COURAGE Stephens awarded Nanette Ward this year’s Woman of Courage award. The school gives the award to a local woman who “acts locally but thinks globally,” according to the school’s criteria. Ward is a founding member of the Central Missouri Stop Human Trafficking Coalition, which began in 2008 to free victims of all types of modern day slavery in central Missouri.

EDUC AT ION

NEW PROGRAM FOR YOUNG CREATIVES Hoot Design Co. launched a new program called “SPACE Camp,” which stands for Shadowing Program for Artistic Careers and Entrepreneurship. High school students who are interested in art, copywriting, advertising, graphic design, or web design will have an opportunity to see what it’s like to work at a creative agency. Students who apply spend an afternoon exploring future opportunities in artistic careers and entrepreneurship at Hoot Design Co.’s studio in Columbia’s North Village Arts District.

“You don’t always get exposure to what the working world is like.

You might be a perfect fit for an ad agency and not even know it until BUSINESS

SIZE-INCLUSIVE FASHION A new boutique, Free Association, is opening in downtown Columbia with a product line featuring plus-sized fashion for women. Sarah Lockwood and Rebecca Burkholder hope their store will help embolden the “body positive” movement in Columbia. Their merchandise will start at size 16. Styles from Los Angeles and London will be seen in the store.

you come out of college. Hopefully these kids can get a leg up.”

— Kristen Brown, CEO, Hoot Design Co.

COLUMBIABUSINESSTIMES.COM 23

24 APRIL 2018

BUSINE SS • P EOP L E • VOIC ES • F YI

B U SI N ESS U PDAT E

High Fidelity After nearly 12 years in business, Bucket Media keeps a faithful following of clients and employees.

BY MATT PATSTO N | P HOTOG R A P HY BY A N T H O N Y J I N S O N

COLUMBIABUSINESSTIMES.COM 25

BUSINE SS • P EOP L E • VOIC ES • F YI

A BUSINESS THAT, given a shift in their market or their company or the economy in general, can make quick, successful decisions is said to be good at “adapting to change.” But perhaps there’s a richer question there for businesses to explore — how good are you at taking advantage of change? How do you use change to make your business even better?

When Keri Tipton and Jocelyn Kilgore started Bucket Media in October 2006, they started with what they knew. Both were already steeped in careers in media planning and ad buying — essentially, placing clients' advertisements where they’ll be seen by the right people — so that’s what their agency did.

Tipton and Kilgore say they worked almost exclusively with print media at the time, which was probably a sound strategy: digital advertising was still unproven ground. (For example, it would be another 13 months before Facebook launched their first ad targeting software.) They used the relationships they built in the community to provide ad placement solutions for clients with tight budgets and little experience in the marketing world.

“We felt like we wanted to help all the local clients here in Columbia,” Tipton says. “So we went after people we knew and who maybe could use some help.”

But marketing, of course, evolved quickly, and as it did, Bucket Media saw the opportunity to grow. “We pretty much added [new services] as we saw them coming,” Tipton says.

“We pride ourselves on being forward-thinking and always looking for new opportunities to help our clients. So, as we saw the media world evolving, we knew we needed to add digital and social.”

Bucket is now a full-service advertising agency offering multimedia advertising across all platforms, backed by original research and custom client strategies. The business now has locations in Columbia, Kansas City, and Ankeny, Iowa. As they’ve added new lines of service, they’ve also added new employees, but in the past four years, they’ve had exactly one employee leave. Turns out that the key to taking advantage of change is to be consistent to start with.

KEEPING UP WITH THE TIMES One of Bucket’s biggest projects from the last year was a cross-platform campaign for Columbia Regional Airport’s new direct flights to Denver, which included digital dis26 APRIL 2018

play ads, billboards, original photography, videography, a series of content marketing blogs, and a Snapchat geofilter. Quite a far cry from the planning-and-placement-only days.

The company’s early strength was Kilgore and Tipton’s experience and the strength of their relationships, but as the company has grown, they’ve emphasized making smart, strategic hires that expand the company’s skill set. “We know we don’t have [for example] those graphic design skills ourselves, but because we know that, we hire people who have those skills,” Kilgore says. “We need to be experts for our clients, so we went out and found people who are experts.”

“I think that’s one of the amazing things — that we’ve been able to find those right people,” Tipton adds. “The right people for us and the right people for our clients.”

Mid-Missouri remains an important market for Bucket, as well as their base of operations, but expanding their services has also expanded their potential client base. The origins of Bucket’s Iowa office come from the company’s first year, when they began working with a car dealership there. Now, the recently opened Kansas City office will give them a footprint in a major Midwest city.

To ensure stability as they continue growth, Bucket does regular re-evaluations of their “brand values” — things that set them apart and make them successful. One value that has stayed in place since the very beginning is consistency. “Our clients recognize that, acknowledge that, and thank us for that all the time,” Tipton says. “And we have really high client retention too, so it’s been a big part of our success.”

B U SI N ESS U PDAT E

“We have eyes and ears on everything. If we see in our metrics that a campaign is performing really well, we can optimize that really quickly.”

— Jocelyn Kilgore Bucket takes a consistent approach to the client side of their work, but they also keep consistency in mind when building their internal structure and processes. Bucket offers all of its services in-house, meaning they don’t outsource work to another agency before getting it back to their client. It helps keep their billing simpler — no hidden fees to pay for sub-contracted work, for example — and it makes the team more responsive. And both of those things make clients happier.

“We have our eyes and ears on everything,” Kilgore says. “So if we see in our metrics that a campaign is performing really well, we can optimize that really quickly without having to wait for our vendors.”

RELATIONSHIPS ARE KEY About the “only one employee leaving in the past four years” thing: that’s not exactly the entire picture. The employee in question started as an intern at Bucket while she was still in school; the plan was to move to Colorado after graduation. Bucket managed to keep her around full-time for a year and a half before she moved.

Nearly 100 percent employee retention is a fitting endorsement of the company’s relationship-based philosophy. While the market-

ing world around them is changing every day, Bucket stays stable. And that stability, as much as their research or their creative or their writing or their ad buying, is what they’re offering clients. They’re not afraid of commitment.

“We genuinely care about our clients and our clients’ success,” Tipton says. “We’re not a transactional type of business. When we start working with someone, we want to make sure

that not only are we a good fit for them, but they’re a good fit for us as well. We really, really take that relationship seriously.”

CBT

Bucket Media bucketmediaco.com 573-817-2825​ 1123 Wilkes Blvd. Ste. 400 COLUMBIABUSINESSTIMES.COM 27

B USINE SS • P EOP L E • VOIC ES • F YI

Ministering to Single Moms The Caring People provides care groups based out of local churches.

BY JORDY N MILLER

IN 2002, JoDee Herschend, a Springfield resident, had a powerful dream that drove her to start an organization to bring the love of Jesus Christ to those who are struggling. After several trial programs, Herschend formed The Caring People, and she sharpened its mission: to train Christian women to lead Christ-centered care groups for single mothers.

The Caring People now serves single mothers throughout the Midwest in over 30 locations.

In Columbia, there are currently five Caring People chapters based out of local churches.

28 APRIL 2018

Care groups have weekly meetings to help single mothers connect with other women who are going through similar struggles in similar stages of life. “[We] offer support emotionally and spiritually for single moms,” says Cheryl Harrison, Columbia city co-chair.

Each week, care groups, including the children of any members, meet and begin with a meal. After, children and mothers are separated for 45 minutes of specific programming.

“We pray together. Care group leaders need to have a plan, but the needs of the moms might take you someplace completely different,” says

Ava Summers, Columbia’s other city co-chair.

“If there’s a mom who is in a really bad place and needs us to just listen, or to pray with her, the evening might go somewhere different, and that’s OK.”

CREATING CONNECTION Care groups are led by “Caring Women” who have a strong faith and passion for helping others.

“We have wonderful training,” Harrison says.

“We train our Caring Women who are there for the single moms as mentors. They help them through life. We want to establish a very

The Caring People FOUNDED IN 1997

MISSION To bring the unfailing love of Christ to single moms.

GOALS Find volunteers; boost fundraising; organize single mom celebrations

ORGANIZATION Karen Stone (regional director) Ava Summers (regional co-chair) Cheryl Harrison (regional co-chair)

N ON PR OFI T

trusting relationship with single moms and help them create the same relationships with other single moms.”

Care groups provide different topics of discussion each week: bible study, book study, self-care classes, parenting classes, budgeting classes, and healthy relationship classes among them. Harrison recognizes that single mothers have a tendency to isolate themselves, so building the trust between members allows for a different kind of growth. “Our whole focus is to get them networked so that they can have somebody to go to,” she says.

To bring a sense of community to the care groups, Caring Women stay in close contact with the group members.

“We’re always in contact with them. Whether it’s phone calls or emails, we want to check on them, especially if they miss a group meeting,” says Harrison.

One of the biggest challenges the organization faces is gaining trust of the single women they serve. Caring Women teach their care group members that all group meetings are confidential and come from a place of genuine kindness and love. Weekly meetings convey a consistent support system for the single moms.

“We are the only nonprofit organization that guarantees consistent meetings once a week throughout the entire year,” Harrison says.

“Sometimes you can get discouraged that you’re not making any headway,” Summers adds, “but when you get to witness the light come on, all of the setbacks are worth it.”

Although the focus of the organization is on single mothers, children can directly benefit from the care groups as well. As a teacher of 30 years, Harrison notices changes in children of single women who benefit from care groups.

“Child behavior issues and acting out are a direct result of the instability of a single household,” she says. “It’s wonderful when we can give a single mom tools to be able to help her children. Their children are their focus.

If they can’t take care of their children, then that is a big issue for them. It trickles down — whatever tools the single mom takes away, she uses them with the children.”

MEETING THE NEED In its initial years, The Caring People found itself growing without much struggle.

"Sometimes you can get discouraged that you’re not making any headway, but when you get to witness the light come on, all of the setbacks are worth it."

“We got the word out through churches,” Harrison says. “A lot of churches don’t really have a support system for single moms. Single moms are very leery about going into churches in fear of being judged or criticized. It’s different with a care group, because it’s something that shows the love of Christ.”

The Caring People now holds an annual fundraiser at one of the Herschend family’s theme parks — Silver Dollar City, in Branson.

In the summer, they also hold a picnic for members and their children. In the winter, Caring members and their children can also attend an MU Women’s Basketball game.

The group designed their event schedule to encourage its single moms to come as they are, even to fundraising events.

“We don’t expect you to dress up or to have anything besides yourself because then we can show you a loving, trusting, and relational environment,” Harrison says.

As the organization expands, goals expand as well. The Caring People hopes to have 10 care groups in Columbia — double the current number — by the end of 2018.

“We want to become known,” Summers says. “We want people to recognize who we are and what we do. I’d like us to be a place where anyone who comes in contact with a single mom who could use support would send them to us.”

As for the single moms, The Caring People hopes to empower them with Christ so that they know that no matter where they are, what they’re doing, or what their circumstances are, they are not alone. CBT COLUMBIABUSINESSTIMES.COM 29

Carol Miller and her team at Central Missouri Auto Body.

1982

2000

2003

2008

Carol and Donnie Miller open the original location of Central Missouri Auto Body in Boonville.

The Miller family moves to Columbia.

Carol and Donnie open a second (the current) location in Columbia.

Carol and Donnie sell the original location to Rick Ball.

30 APRIL 2018

BUSINE SS • P EO P L E • VOIC ES • F YI

C ELEBRAT I ON S

Not Just a Man’s World Carol Miller finds professional and personal success at Central Missouri Auto Body.

BY MEGA N W HIT EHEA D | P HOTOG R A P HY BY A N TH O N Y J I N S O N

IN 1982, CAROL MILLER OPENED Central Missouri Auto Body with her husband. In the ensuing years, Carol found her passion for the automotive repair industry, even through their separation.

“The business had become my passion,” she says. “It had been our livelihood for close to 30 years at the time we were deciding its fate. I knew with the right people in place, we could provide this service to the Mid-Mo area for years to come.”

Central Missouri Auto Body is an independent repair shop that specializes in collision repair (including hail damage). Much of the shop’s business comes from insurance companies recommending them after claims are filed, and client retention and testimonials keep repeat business high.

RECLAIMING A PASSION Initially starting the business in Boonville, Carol began her path to owning Central Missouri Auto Body as a passenger. “I didn’t really grow up with the dream of owning a body shop,” says Carol. “I didn’t know much about body shops prior to meeting my ex-husband. He was working on cars, I was working the front, and we grew from there.”

After her divorce, Carol knew she wanted to continue in the business she helped create.

She began the journey by purchasing the shop from her ex-husband, with a few speedbumps along the way. “After the fact, a friend asked, ‘When the banks kept turning you down, did you ever think of quitting?’” Carol says. “My answer was an emphatic ‘no,’ because it never crossed my mind. . . . This is what I’ve been doing for the past 30 years. My heart, blood, sweat, and tears were already in it. So it was

very exciting to have the opportunity to come back and do what I love.”

While any period of transition can be rocky, Carol never let that deter her, nor did she let it affect the day-to-day operations of the business.

She told her employees that their roles and positions weren’t going to change, so they went about their business providing exceptional service to their clients. “I honestly feel my job is to give you the job, and your job is to do your job,” says Carol. “I don’t micromanage. I let them do their thing.”

When listening to Carol talk about her Central Missouri Auto Body team, her trust and pride in her employees shines through. She knows what makes her company successful.

While everyone has their specific roles, the team’s ability and willingness to help out in all areas helps keep things efficient. “It takes teamwork,” she says. “When we need help, we need help. We are a team that helps each other.”

Her team of 12 includes Jason Long, production manager; Chris Vaughn, shop manager; Ed Eibel, customer service; Kevin Meeks, collision advisor; Randy Shadwick, painter; Scott Tiffany, body tech; Jay March, body tech; Toby Sapp, body tech; Jake Pollard, body tech; Antoine Brown, detail manager; and Jerry Malone, refinish tech. “Every one of them is important,” says Carol. “This place cannot go without every one of them doing their job. You really have to be a family.”

REBUILDING A FOUNDATION “Number one is the customers,” Carol says.

“We work hard to make sure we are satisfied so that our customers are satisfied.”

With that mindset, Carol and her team decided to expand their shop. “When I very

first took over solely in 2014, someone asked me if I ever planned to expand,” she says. At that point, her answer was another emphatic “no.” However, due to her dedicated staff and their growing reputation for quality work, the business (clientele and production) has, in fact, expanded. With more business comes more equipment, resulting in the need for more room.

Now, their goal is to have enough space for 20 to 30 carts of parts to continue being as expedient as possible for their customers. This will mean an expansion of 30-by-100 feet, allowing for not only more space for parts, but also more space to maneuver during production.

“We want to deliver a good product,” Carol says. “Again, number one is customer satisfaction. We stand behind our work, and if you aren’t satisfied, we are going to do what we can to get you satisfied.”

Along with ensuring quality customer service, Carol feels the importance of her business for her family.

“I was telling my soon-to-be ex, when determining the fate of the business, that the shop is our daughters’ legacy,” Carol says.

“Even if they don’t become an active part in the day-to-day business, the real estate will provide rent income for their families for years to come. So, at the time of starting our business two years into our marriage with no children, there was no way of knowing how many, what gender — who our legacy would be handed on to. I hold much pride for all three of my daughters, who have forged their own way in their current careers.”

It’s an extension of the dedicated, familyoriented mindset that keeps Carol Miller and her team at Central Missouri Auto Body at the top of their game with more growth on the horizon. CBT

2011

2014

2018

Donnie becomes sole owner of Central Missouri Auto Body.

Carol buys the business from her ex-husband to become sole owner of the first female owned collision center in Columbia.

Carol and her team begin plans to expand the facility to accommodate increased business with a completion date of fall 2018.

COLUMBIABUSINESSTIMES.COM 31

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32 APRIL 2018

B U SINESS • PEOP LE • VOIC ES • F YI

M OVER S & SH AKER S

Movers & Shakers APRIL 2018

BURLISON

Columbia Public Schools

Robb Woolsey

Jennifer May

Mark BURLISON was recommended to the Columbia Public Schools Board of Education to become the principal at Blue Ridge Elementary School. Burlison will replace current principal Kristen Palmer, who was announced as the new principal at Two Mile Prairie Elementary School. Burlison is currently the assistant principal at Blue Ridge. Before working at Blue Ridge, Burlison was the assistant principal at Mill Creek Elementary School for two years and an elementary school teacher for nine years.

Julia COGGINS will be recommended to the board of education to become the principal at Lee Expressive Arts Elementary School.

Coggins has more than 15 years of experience as a classroom teacher and school administrator. She began her career as a fourth grade teacher at Blue Ridge; she also taught at Grant Elementary School and Centralia Intermediate School.

She has been the assistant principal at Eliot Battle Elementary School for the past three years.

U.S. Cellular has named Woolsey as wireless solutions architect for the Midwest. Woolsey will serve as a technical and solutions design resource to the U.S. Cellular business customers and sales team in Missouri and central and western Illinois. He will be responsible for increasing knowledge and team results with the internet of things and other value-added services.

After a national search, Jennifer May has been selected as the chief compliance officer for MU Health.

In this role, May is responsible for leading the strategies, operations, monitoring, and reporting of MU Health’s corporate compliance plan. Prior to this job, May served as MU Health’s acting chief compliance officer and director of compliance effectiveness. Before joining MU Health, she served in the MU Office of Research, Graduate Studies and Economic Development. May began her compliance career with the MU Intercollegiate Athletics Department, where she was responsible for NCAA rules compliance.

Montana Reno Reno has been promoted to senior commercial lending assistant at Central Bank of Boone County.

Senior commercial lending assistants provide support to commercial lending officers by performing administration duties related to maintaining existing customers’ accounts and monitoring lending policies and bank regulations.

Jennifer Peck Peck has joined the board of directors for The Food Bank for Central & Northeast Missouri. Peck is the vice president of marketing and communications at Missouri Employers Mutual, where she is responsible for developing MEM’s marketing strategy and corporate strategy development. Peck is also a member of the Mid-Missouri chapter of the Public Relations Society of America and has served on that organization’s board of directors.

Debby Cook Debby Cook Interiors has been awarded a “Best Of Houzz” award for customer service. Houzz is one of the largest online platforms for home remodeling and design.

Debby Cook Interiors, a 15-yearold interior design firm, was chosen by the site’s 40 million monthly users. The Best Of Houzz award is determined by a variety of factors, including the number and quality of client reviews a professional received in 2017.

Columbia Apartment Association The Columbia Apartment Association announced its board of directors for 2018. Shawna Neuner, of Columbia Home Rental, will be the board’s president; Matt Hembree, of Mills Properties, will be vice president; and Ben Gakinya will be secretary and treasurer. Other board members include DJ Dometrorch, of Central Columbia Properties; Emmett McNulty, of REM Initium; Mark Stevenson, of REMI; Steven Kempker, of Kempker Properties; and Keith Caldwell, of Caldwell Painting & More. CBT

COGGINS

WOOLSEY

PECK

COOK

MAY

Are you or your employees making waves in the Columbia business community? Send us your news at Editor@BusinessTimesCompany.com COLUMBIABUSINESSTIMES.COM 33

34 APRIL 2018

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P E R S ON YO U SH OU LD KN OW

KELLIE ANN COATS EXECUTIVE DIRECTOR | MISSOURI WOMEN’S COUNCIL | AGE: 42 Job description: I promote and connect women business owners across the state to help them grow their business through state and federal partnerships and resources. I also have the honor of leading dedicated citizen volunteers who serve on the Missouri Women’s Council who are appointed by the Governor and confirmed by the Missouri Senate.

Years lived in Columbia/MidMissouri: 11 years.

Original hometown: Blytheville, Arkansas.

Education: Bachelor’s degree in animal science from MU. Favorite volunteer/community activity: Assistance League of Mid-Missouri is truly an amazing nonprofit that I was honored to be involved with for many years — you should definitely check out Upscale Resale and order some fresh baked cookies to be delivered to any business in town while helping women and children in our community. Next Cookie Connection deadline for ordering cookies is April 10.

Professional background: I spent six years working on research efforts at St. Jude Children’s Hospital in Memphis. I came back to MU in 2006 to work as a professional fundraiser for the MU Thompson Center for Autism and Neurodevelopmental Disorders and MU Health Care, including Women’s and Children’s Hospital and Ellis Fischel Cancer Center. I was appointed to my new role by Governor Eric Greitens and confirmed by the Missouri Senate in January.

A favorite recent project: Participating in REDI’s Entrepreneurship Series, which featured Maxine Clark, founder of the BuildA-Bear Company. What a story, and what a tremendous opportunity to have her caliber of

Photography by Keith Borgmeyer

COLUMBIABUSINESSTIMES.COM 35

B U SINESS • PEOP LE • VOIC ES • F YI

female businesswomen visit with leaders in the Mid-Missouri community. Karen Miller and Carolyn Paris should be commended for being great connectors!

A Columbia businessperson I admire and why: There are so many amazing businesspeople in Columbia, it’s hard to choose. I would say two who stand out are Kat Cunningham and Dave Griggs. Both of them are dedicated to their customers and the community. With that being said, let us not forget Bill Costello!

Why I’m passionate about my job: I love connecting people, and in this case it’s women business owners from across the state. The Missouri Women’s Council is working to help business owners leverage resources and create partnerships with organizations, state departments, and policy makers to enhance the business climate and grow businesses throughout Missouri. In Columbia, I look forward to partnering with the Missouri Women’s Business Center under the leadership of Jessie Yankee. It’s truly an amazing 36 APRIL 2018

P E R S ON YO U SH OU LD KN OW

opportunity to see someone’s dreams become reality through entrepreneurship.

Why I’m passionate about my company: Working for the citizens of the state of Missouri is truly an honor, and I am blessed to work in the dynamic and innovative Department of Economic Development.

Under the leadership of Director Rob Dixon, we are taking a deep dive into transforming DED by building our structure and processes around business and community needs, creating a customer-service culture and breaking down bureaucratic silos. Telling Missouri’s story, developing our state’s talent, and helping our communities grow will be key factors in our success.

If I weren’t doing this for a living, I would: I’d be a full-time volunteer near a white sandy beach.

My next professional goal: I am focused on my task at hand, which is moving the Missouri Women’s Council forward in a positive direction for the betterment of women business owners across the state.

Biggest lesson learned in business: Be kind to everyone. You never know when you might need someone’s help.

Greatest strength: Positivity.

Greatest weakness: I prefer to think of weakness in terms of strengths that I need a little help with, like wearing my heart on my sleeve and having no poker face.

What I do for fun: Fun? With what time?

Family: My husband, Derek Coats, and our son, Carter.

Favorite place(s) in Columbia: Our home.

Accomplishment I’m most proud of: Being a mom to a hilarious and curious 3-year-old.

Most people don’t know that I: Most people don’t know that I was a competitive gymnast throughout junior high and high school. CBT

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1 0 QU EST I ON S

and managing a small business. I have also experienced the power of surrounding yourself with strong female mentors to lean on when you have questions, need support, or simply want to bounce ideas off someone. Leading a program designed to provide this invaluable resource to women right here in our community is incredibly exciting and rewarding!

Q&A JESSIE YANKEE Executive Director, Missouri Women’s Business Center

1. What’s your background? I graduated from MU with a BSBA and followed with an MBA from William Woods. While I was in school, I worked full-time at the Small Business and Technology Development Center's state office where I was first introduced to the world of entrepreneurship.

After five years there, I recognized a need for affordable small business IT services in Columbia, so I started my former business, EasyPC. After seven great years, we merged EasyPC with another local vendor, Midwest Computech. I joined the Midwest team as the director of business sales and marketing until the opportunity to join the MoWBC found me, and it was a calling I couldn’t ignore. I am extremely passionate about our community and entrepreneurship, and this role allows me to combine both into a meaningful career.

2. What experiences inspired you to take on this new role? I understand and have personally experienced many of the challenges women are faced with starting

3. What is your vision for the Women’s Business Center? My dream is for the MoWBC to be well known as the first stop for any woman in Mid-Missouri who wants to start or grow their small business. When someone says “I have this business idea,” I want the first response to be “You have to go visit the MoWBC!” My long-term goal is to have created a program large enough to station a full-time counselor in each of our eight service counties (Audrain, Boone, Callaway, Cole, Cooper, Howard, Moniteau, and Osage).

4. What successes has the MoWBC seen, and how do you look to expand those in the future? The center has been open less than two years, but in that time, the MoWBC has helped launch 15 local businesses, counseled more than 150 entrepreneurs, and provided customized training events and networking opportunities to many more. We are working to gain a strong footing in our more rural communities to match the success we have seen in our larger communities like Columbia and Jefferson City.

I hope to expand those efforts by continuing to build crucial relationships with MoWBC supporters throughout our eight counties.

5. What do you see as the greatest challenges for women in business?

We are all striving to be everything to everyone at all times, and we put incredible pressure on ourselves in the process. We are trying to be a great boss or employee, a great mom, a great friend, spouse, etc., all while having a glutenfree, organic, and farm-fresh meal on the table and a picture-perfect home, and while rocking six-pack abs and perfect hair. It’s just not possible to do it all, and we need to stop beating ourselves (and each other) up for not having it all figured out!

6. What are some resources that would be helpful for a woman just starting out in her own venture? We offer an amazing six-week program called

LaunchU, which guides new or growing entrepreneurs through the intricacies of business planning, market research, legal issues, and much more. It’s a fantastic and extremely affordable program. We also offer free one-on-one counseling, training events, networking opportunities, and other free or low-cost business resources. A client can come to us with absolutely any question about starting and running a business — we may not always know the answer, but we will know who to connect them with to get the right answer.

7. What advice do you have for maintaining a good work–life balance? Only say yes to the things that really matter to you. Make a list of your priorities: work, family, friends, fitness, philanthropy, etc. Put them in the order of importance and build your life around them in a way that fulfills you. Cut the things that don’t. I need to be better about this myself!

8. Are there particular industries where you’re seeing emerging opportunities for women right now?

The opportunities are endless! We definitely have a need for more women in STEM careers, and there’s a lot of initiative happening right now in our community to get our young women engaged in those fields. I think everyone should encourage their daughters to learn and explore as new STEM opportunities arrive in local schools.

9. How can people in the community help you and the Women’s Business Center thrive? First, by encouraging entrepreneurs to reach out to the MoWBC for support and training. Secondly, as a nonprofit, grant-funded center with a match requirement, I have to put in a plug for volunteers, sponsorships, and donations.

Our centers are made possible by community support, and we are actively looking to build relationships with partners who are passionate about small business.

10. What haven’t we asked that you’d like the public to know?

Mid-Missouri has an incredible ecosystem of resources available to any business of any size, and many people have no idea these free resources exist. If you’re struggling with any aspect of business ownership or management, reach out! CBT

Check out past questions and answers online at ColumbiaBusinessTimes.com.

COLUMBIABUSINESSTIMES.COM 39

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B U SINESS • PEOP LE • VOIC ES • F YI

A CA P I TO L CON VER SAT I ON

The Politics of Cannabis

BY KRCG 13’ S K ER M I T M IL L ER

CANNABIS HAS ARRIVED. Missouri is among at least a dozen states looking at medical marijuana legalization in 2018. Twenty-nine states already allow that, with nine having given the thumbs up to recreational use. And despite U.S. Attorney General Jeff Sessions' promise to stamp out pot, a Gallup poll last October found nearly two thirds of Americans support legalization.

In the Show-Me State, an organization called New Approach Missouri has been gathering signatures to get a constitutional amendment to legalize marijuana on the November ballot. Missouri Secretary of State Jay Ashcroft has approved several petitions for circulation. They include calls for access to both medical and recreational pot, with the minimum age for the latter set either at 18 or 21.

The petitions propose state taxation at four or five percent and promise as much as $18 million dollars in new annual tax revenue. One proposal would dedicate the money to medical treatment for veterans. Another would target education. Excitement over the potential for state revenue is stimulated by reports such as one from Arcview Market Research, which has predicted the total economic output from legal cannabis will grow from $16 billion in 2017 to $40 billion by 2021.

Some ballot measures would vacate the sentences and expunge the criminal records of past marijuana possession law violators while prohibiting Missouri from assisting in the enforcement of federal cannabis offenses.

Such proposals promise millions of dollars in annual law enforcement cost savings.

In January, Vermont become the first state to approve marijuana by an act of the legislature rather than an initiative petition, and in Missouri, some lawmakers have followed suit in making legalization proposals. In late February, Kansas City Democrat

Jason Holsman ignited controversy when he offered a 31-page amendment to a bill about opioid abuse. The amendment provided for a medical marijuana system run by the Missouri Department of Health and Senior Services. Lake St. Louis Republican Senator Bob Onder, a medical doctor, accused Holsman of trying to hijack the opioid bill, and the amendment went nowhere.

The medical community at the state capitol does not share a unified opinion on blocking access to cannabis.

But the medical community at the state capitol does not share a unified opinion on blocking access to cannabis. St. Joseph Republican Senator Rob Schaaf, also a doctor, has acknowledged an inevitability in the public taking action, regardless of what lawmakers do or do not do. And somewhere in the middle is the effort to expand access of cannabidiol, or CBD. CBD is an oil extracted from cannabis.

Missouri state law now authorizes it only as a treatment for the seizures triggered by

intractable epilepsy, primarily in children.

Despite legislative approval in 2014, a CBD producer in suburban St. Louis says only about a hundred families have CBD access cards issued by the Missouri Department of Health and Senior services. But the resistance to CBD appears to be legal, not medical. Advocates for the oil say lawyers tell their medical clients they risk lawsuits by prescribing it.

"Our charge a few years ago was to get government out of that equation, because it doesn't belong there," said State Treasurer Eric Schmitt, the father of an epileptic son and the former lawmaker who sponsored the CBD legislation in 2014. "And now, the challenge is to get the lawyers to be a little bit more flexible in allowing neurologists to do what's best for their patients."

Some lawmakers have painted a broader target for CBD. They advocate its use for a host of neurological afflictions, including ALS. House Democrat Donna Baringer of St. Louis wants to allow people on opioid pain medications to substitute CBD. "If you're a recovering addict, you don't want to go back on opiates. But if you have cancer, what do you do?" Barringer asked during an interview. She's joined in the effort by Manchester Republican Jean Evans, who has worked to calm the fears of legalists.

"I've had that looked at by physicians' attorneys and hospital attorneys to protect hospitals, pharmacies, and doctors from any kind of liability," said Evans of her legislation.

A House committee heard testimony on CBD legislation in early March but, as of this writing, has taken no action. CBT

Kermit is an award-winning 45-year veteran journalist and one of the longest serving members of the Missouri Statehouse press corps.

Kermit Miller anchors the 6 and 10 p.m. news for KRCG 13. You can reach Kermit at kmiller@krcg.com COLUMBIABUSINESSTIMES.COM 41

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B USINESS • P EOP L E • VO ICE S • F YI

OP I N I ON : AL GER M ON D

placement of a new passenger terminal, the city has decided to locate the facility south of the existing terminal that was built 50 years ago. Many of us were cheering for a dream facility north of the crosswinds runway with plenty of room for expansion that was south of State Route H. Federal Aviation Agency grants are keyed to the revenue streams Columbia would provide on a matching basis. The city crossed the first hurdle last August 8, when voters assented to a modest increase in lodging taxes that the FAA deemed adequate for the present planned expansion. Our failure to generate additional revenue from parking fees, for example, denied the city the additional funds for the more ambitious north terminal that would have required more concrete and delays incurred by environmental studies.

Many of us have been skeptical about the proposed south terminal and the abridgment

The State of COU

BY A L GERMON D

of a promise last August for one on the north.

Now that we know more, the city may have a winner here.

The city will relocate the hanger south of the present terminal. A $2.5 million MoDOT grant facilitates removal of the FAA Flight Service Building next to this hanger. Next to

175,860 PASSENGERS FLEW out of

Now, Columbia and its airport are play-

Columbia Regional Airport last year on

ing a game of catch-up. Where Springfield

scheduled airliners serving Chicago, Dal-

has two runways 8,000 and 7,000 feet long

las-Fort Worth, and now Denver.

capable of handling virtually anything in the

it, the city-owned building leased to the U.S. Postal Service could be incorporated into the new terminal or eventually demolished. Further south, the privately-owned hangar for the Ozark Airlines reincarnation a few years

That's a far cry from the handful that

air, Columbia, slated at one time for length-

boarded the first Ozark Airlines flights to St.

ening its main concrete runway 4-22 to a

Louis and Springfield from the old Municipal

length of 8,000 feet, has seen that project

aging, even if serious work isn’t slated to

Airport when service began on September

reduced to one 7,450 feet long, thus remov-

begin for another year.

4, 1952. For this year, estimates range from

ing it from certification to handle certain

Our next visit will hone in on necessary

190,000 to 250,000 boardings that will be

aircraft. Meanwhile, the asphalt crosswinds

temporary measures to improve the existing

determined by airliner capacity, additional

runway 13-31 is being lengthened from 4,401

facility, whether or not to charge for parking,

flights, and destinations.

feet to 5,500 feet, which will be adequate,

and the dilemma the region will face if air-

but barely.

port growth expands at some fantastic rate

A raging success story today, but not many years removed from calls by some to close

While we were asleep with our airport,

the airport — a frightening scenario, eco-

Columbia received a total of $28,000,000

nomically, that was rescued by former mayor

in federal grants to improve and enhance its

Dr. Bob McDavid with some savvy advice

non-motorized transportation network.

about revenue guarantees brought on by the late Tom Baumgardner.

Now, three years after consultant Parsons Brinckerhoff advised us on the design and

ago could figure in any future development.

That’s the beginning, and it looks encour-

with larger planes, additional carriers, and a spate of new destinations.

CBT

Al Germond is the host of the Columbia Business Times Sunday Morning Roundtable at 8:15 a.m.

Sundays on KFRU. COLUMBIABUSINESSTIMES.COM 43

44 APRIL 2018

B USINESS • P EOP L E • VO ICE S • F YI

OP I N I ON: KAR EN M I LLER

Empowering Women

BY KAREN MILLE R | Forme r Boon e Cou n t y Co m m i ss i o n e r

AS A COMMUNITY, we are blessed with many women leaders supported by some wonderful men. You don’t have to look far to see elected women leaders on school boards, in city and county government, and in several deanships in university and college leadership. I have always considered myself blessed, both as an elected official and in the restaurant business, to have such support. But for many years, I didn’t do my share to help other women reach their potential — mostly because I didn’t realize the need.

I’m one of those people who, when I put my mind to something, has the self-confidence to believe I will succeed. Maybe it was being raised in a large family, or working on the farm both as a child and wife, or managing an office for several local construction companies owned by four brothers. I just learned to do what needed to be done and didn’t wait for someone to ask.

I opened my own business in 1981 because I was looking for a new challenge — I tried to get a promotion within the Holiday Inn organization only to realize I wasn’t getting anywhere.

So, with a great banker and partner, I used my

connections and skills to open a neighborhood restaurant and bar called The Establishment.

For 10 years, I was content. The first time I decided to run for office was really a fluke. I had no intention to run, but when the former Boone County Commissioner withdrew after filing, several men jumped in, and I thought I could do a better job than all of them. Once I voiced that sentiment out loud, the challenge was on. I filed the very next day and never, ever looked back.

Those connections I had made throughout my life in construction, the restaurant industry, nonprofits, and politics propelled me into office. (Lesson learned: never lose a contact, because you never know when your paths may need to cross again. And never burn a bridge!)

Ten years later, as president of the National Association of Counties (NACo), I had the opportunity to appoint women to leadership positions in the organization. The staff and I developed a formal application process to gather the most qualified members in the organization. A call for applicants went out with a strong, direct request for all kinds of

diversity: rural and urban, geographic, racial, and gender. But when all the applications came in, only white men applied. It was an a-ha moment for me.

So, I set out to try and recruit some diversity by talking to those who had been serving for years as vice-chairs and didn’t apply. I asked them why they held back; they told me they didn’t see themselves as qualified. I took that experience home and started paying attention to candidate applications for boards and commissions, new employees, etc. What I found was that, many times, a woman would choose not to apply if she didn’t have all the preferred skills. Men sometimes applied when they didn’t even have half of the required skills. The bottom line is women are sometimes sabotaging themselves. You must push yourself to the point you have knots in your stomach. Successful women will reach for opportunities when they see a need not being addressed. My favorite saying related to a lack of diversity is “If you’re not at the table, you’re likely on the menu.” Think about it: who is voicing your concerns if you aren’t represented?

One way to become a leader in the community is by paying your dues. Step up and share your skills, whether inside your organization, out in the community, or on a board or commission. But don’t be a resume builder or token board member. Make a difference. Ask questions, use your strengths, and help others realize how valuable you are. Once you create your brand, you may be surprised on how far it can take you. Just be picky when saying yes — you may start getting more requests than you can handle effectively.

Meanwhile, the community has to start creating more opportunities for women to flourish. With the positive culture in Boone County, I believe we’re perfectly positioned to investigate starting a women’s angel investor group to encourage more women entrepreneurs. As a member of the Missouri Women’s Business Center Advisory Committee, I hear from entrepreneurs who struggle to find startup and second stage capital. Most have had to go out of Columbia for that help. We want to keep our entrepreneurs here and help them succeed.

In this community, there are many women, I believe, who are more than capable of contributing to such a fund. I think it’s something that can take us to the next step in homegrown entrepreneurship. What do you say, ladies? CBT COLUMBIABUSINESSTIMES.COM 45

46 APRIL 2018

B USINESS • P EOP L E • VO ICE S • F YI

OP I N I ON : KI M BEC KI N G

taught me the hardest lesson of all. I’m a giver. I hated asking for help. But I needed it.

Asking for second opinions and about other treatment options allowed me to be my own advocate and receive the best care possible.

I also had to ask for help when I was building my business: to a colleague, a mentor, a trusted advisor. The reality is that we are all going to have times in our life where we need help and need to be willing to ask for it, whether at home or at work. And most people genuinely want to help.

The Power of the Ask

BY KIM BECK ING | Le ade rsh ip Coach

HAVE YOU EVER wanted something, whether in your personal or professional life, but never made it happen because you were too afraid to ask? Have you ever wanted to ask for that raise, advice from someone else who has been in your shoes, some extra amenity while staying at that hotel? Ever needed something desperately and been too afraid to ask for it?

I used to be guilty of this in my 20s, but with age and some life altering lessons, I’ve learned that by not making the ask, you’re shortchanging yourself. So why don’t we make the ask? My own informal research with women and men of all backgrounds provided a few common responses: • Fear of rejection.

• Feeling as though we’re putting someone else out, or not wanting to “bother” or “bug” someone.

• Not feeling like we deserve whatever it is we're asking for.

How many times have you not asked for something because of these things? What did it cost you? What I've learned through my breast cancer experience, my divorce, my legal career, my public affairs work, and negotiating with clients through my own businesses over the past two decades is that we can build confidence, overcome our fears, and learn to ask for what we need or want.

Let go of your fear of rejection. In many conversations with women in particular, I’ve found that we don’t make the ask because we are afraid of getting a no instead of a yes — that fear of rejection overshadows the possibility that we might actually get what we want. My question to you: What’s the worst that can happen if you make the ask? Usually, it’s not what you think.

Realize that your ask is not putting someone else out. Asking for help after my breast cancer diagnosis 16 years ago

Believe that you deserve what you’re asking for. Successful people believe that they deserve what they are asking for — and they follow through. They allow their belief in themselves to outweigh any fears that may enter their mind. They ignore their own inner bully and inner critic and make the ask anyway. Those who are unsuccessful in life are often so afraid of failure that they fail to act.

We don’t ask for that raise or that promotion because somehow we feel that we aren’t worthy. Studies show that women are more apt to accept the compensation packages presented to them when they are offered a job.

Men tend to negotiate for — and receive — more money. I was once negotiating with the managing partner of the law firm that wanted to hire me. I had my “figure” in mind. I didn’t think there was any way he would say yes, but I asked anyway. He didn’t blink and said, “Yes, sounds good.” I was blown away (not to mention excited), but I would have never received the yes if I hadn’t had the courage to ask.

Don’t wait for a seat at the table. Never take yourself out of the game. Don’t wait for someone to ask. And don’t let your fears stop you from making the ask. Have a nonprofit board you want to serve on? Ask. Have an idea on how to make something at work better? Don’t wait to be asked; ask if you can share.

Why? Because by not asking, you’re missing opportunities to make an even bigger impact.

But once you’ve asked for a seat at the table, be totally there — at home, at work, and in our community. This is what will separate you from those who let fear stand in their way.

Here’s to your ultimate success gained by asking and getting not only what you need in life, but what you want! CBT COLUMBIABUSINESSTIMES.COM 47

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SPON SOR ED CON TEN T

THE QUESTION ISN’T WHO IS GOING TO LET ME - IT’S WHO I S G O I N G TO STOP ME? Ayn Rand

in BUSINESS WOMEN

We are always inspired by the tenacity, intelligence, and ambition of women in Columbia. Meet some amazing powerhouses in this special section and you’ll soon agree.

COLUMBIABUSINESSTIMES.COM 49

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WOMEN

BUSINESS WHAT IS YOUR AREA OF EXPERTISE?

Primary care, family medicine, and urgent care.

HOW LONG HAVE YOU BEEN WITH THIS COMPANY?

I opened my practice in 2018, although I have been a physician for years. I’m also a physician with Providence Urgent Care.

TO WHAT DO YOU ATTRIBUTE YOUR SUCCESS?

I take great pride in being friendly, compassionate, and sincere, and I like following up with my patients. I’m passionate about what I do and am knowledgeable about many areas of medicine.

HOW HAS YOUR PARTICULAR INDUSTRY BEEN SUPPORTIVE OF WOMEN?

Many women trust me to take care of them as well as their entire family.

Cherry Hill Clinic

50 APRIL 2018

HOW HAVE OTHER WOMEN IMPACTED YOU PROFESSIONALLY?

WHAT WOMAN INSPIRES YOU AND WHY?

WHAT STRENGTHS DO YOU BRING TO THOSE AROUND YOU?

My grandmother. She was courageous, talented, compassionate, knowledgeable, and always helped people in need.

She would help people, even when not expected to. She never expected anything in return. She was always happy and pleasant, even when sick herself.

I have a positive energy and a true passion to be around others.

I’m respectful and hold oldschool values.

People trust me, even when they

......Caring for Your Entire Family

Becoming a medical physician.

If I had to choose a profession all over again, I would choose the same! Being in the medical field, I have experienced so much.

It’s the emotions of my patients and experiencing the outcomes that makes my job worth every second. I go home every night happy, knowing I helped someone in need.

Take care of others with love, respect, and grace. The 3 P’s Persistence, Perseverance, and Passion.

WHAT IS AN ACCOMPLISHMENT YOU ARE MOST PROUD OF?

Cherry H ill Clinic

WHAT IS THE BEST PROFESSIONAL DECISION YOU’VE EVER MADE?

I have been able to meet several women with so much courage and strength. They achieved great accomplishments while fighting the odds of culture.

They are so strong yet so delicate at the same time.

WHAT’S YOUR OWN PERSONAL MANTRA?

Dr. Sheena Jose

don’t trust anyone else. I am a good listener! I can relate many patients’ situations to my past experiences and other patients’ experiences. I am a problem solver and work hard to put the pieces of the puzzle together. I send my patients home with best possible solution for their health needs.

1905 Cherry Hill Dr., Suite 202, Columbia 573 447 6564 | www.cherryhillclinic.org

WHAT ADVICE WOULD YOU GIVE TO A YOUNGER VERSION OF YOU?

When things get tough in your schooling, career, or home life, keep pushing through.

The end results are the best achievements made. Work hard and be kind!

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WOMEN

BUSINESS

My Sister’s Circus Celeste Hardnock, Stella Hardnock, Snugs WHAT IS YOUR AREA OF EXPERTISE?

Celeste: We both have a good eye for merchandise. This carries over in the relationships with our customers as we guide them with their own personal style.

Stella: Not to brag, but I excel at customer service. I love working with clients of all ages and style.

HOW LONG HAVE YOU BEEN IN BUSINESS?

CH: Over 40 years! I opened the store in 1977 and Stella joined me about 20 years later.

TO WHAT DO YOU ATTRIBUTES YOUR SUCCESS?

CH: Customer service is a definite priority with us, followed with honesty and a winning formula of attitude and expertise. Also, I think it matters that the owners are present every day.

WHAT INSPIRES YOU PROFESSIONALLY?

CH: We are constantly inspired by the positive feedback we receive from our community.

SH: The fact that we love what we do and how we challenge each other in different aspects.

WHAT’S YOUR OWN PERSONAL MANTRA?

CH: “If you can’t stand the heat, get out of the kitchen.”

SH: “Never let anyone or anything dull your sparkle” WHAT’S AN ACCOMPLISHMENT YOU’RE MOST PROUD OF?

CH: Opening and maintaining a business that has become a mainstay on Broadway. Retail is a tough business in this day and age.

WHAT IS THE BEST PROFESSIONAL DECISION YOU’VE EVER MADE?

CH: I have to believe it was to have Stella join me at the “circus.” You’re on a good ride when you look forward to doing what you love, and an even better one when you get to do it with your daughter!

WHAT STRENGTHS DO YOU BRING TO THOSE AROUND YOU?

CH: We both have a strong work ethic and believe in supporting our community in any way we can. Both of those characteristics can only have a positive impact not just on the business, but in our lives as well.

WHAT ADVICE WOULD YOU GIVE TO A YOUNGER VERSION OF YOU?

CH: Listen to what others in your field say. Pay attention to the pros and cons of their experiences. Observe and pay attention to how businesses similar to yours are run.

1110 E. Broadway, Columbia 573-443-5618 COLUMBIABUSINESSTIMES.COM 51

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WOMEN

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Andrea Paul Sales Manager, GFI Digital, Inc. WHAT IS YOUR AREA OF EXPERTISE?

Designing and implementing technology solutions that allow businesses to operate more efficiently and securely while saving money.

TO WHAT DO YOU ATTRIBUTE YOUR SUCCESS?

Being passionate about helping customers, listening to and understanding others (customers, coworkers, and friends), thinking outside the box to offer solutions, and always putting the customer first.

HOW HAS YOUR PARTICULAR INDUSTRY BEEN SUPPORTIVE OF WOMEN?

It’s no secret that there is a gender gap in the technology industry. We need more women in technology, and we need to ensure they are paid what they are worth. Working for GFI Digital, I’ve had the honor of meeting other women in the technology field and love seeing how they support and empower one another.

WHAT INSPIRES YOU PROFESSIONALLY?

Being the best at my craft is

what inspires me to continually grow and improve. When organizations in Columbia and surrounding communities need help with technology, whether it is print management, document workflow, data center refresh, or security solutions, I want them to automatically think of GFI Digital and of me.

WHAT IS THE BEST PROFESSIONAL DECISION YOU’VE EVER MADE?

Leaving state government to become part of the GFI Digital team. It was the scariest and most rewarding decision of

my professional career. I have learned so much about business, sales, and taking care of employees and customers.

WHAT DO YOU THINK IS THE MOST SIGNIFICANT BARRIER TO FEMALE LEADERSHIP OR WOMEN OWNED BUSINESSES?

Self-doubt and negative attitude.

I’m lucky that my parents were always supportive, positive, and motivational. Because of the way they raised me, I truly believe I can accomplish anything, if it is my intent.

HOW HAVE OTHER WOMEN IMPACTED YOU PROFESSIONALLY?

My mom has impacted me the most professionally. Beyond being my biggest fan, supporter, and mentor, her personal story inspires me. When I was three, she was hired by Hallie Gibbs at Modern Business Systems.

She started by answering the phone at the front desk. Without a college degree, she worked her way up to Vice President of Marketing and Operations.

I saw the way she motivated and supported every person on her team. I emulate that management style with my team at GFI Digital.

WHAT STRENGTHS DO YOU BRING TO THOSE AROUND YOU?

Specific to my team, I think the biggest strengths I bring are positive motivation, continual development, personal and professional support, and having fun. Without doubt, I am their biggest supporter.

4210 Phillips Farm Rd., Columbia | 573-424-1864 | www.gfidigital.com 52 APRIL 2018

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WOMEN

BUSINESS

Sarah E. Dubbert, CTP Executive Vice President, Commercial Banking Division Manager, Central & Eastern Missouri Region WHAT IS YOUR AREA OF EXPERTISE?

WHAT’S YOUR OWN PERSONAL MANTRA?

All aspects of banking a business would utilize — treasury services, cash management, commercial lending, international, payment systems, and more.

Be sincere, candid and transparent — but also have ingenuity!

TO WHAT DO YOU ATTRIBUTE YOUR SUCCESS?

Women have a tendency to think that there must be someone better qualified than them for the position they want. But the more we start to recognize the value we add, the more confident we can all feel about going for that position.

I listen to what’s being said, look for what’s being left unsaid, and then have a candid conversation about ways to solve for the particular issue being brought forward.

HOW HAS YOUR PARTICULAR INDUSTRY BEEN SUPPORTIVE OF WOMEN?

Honestly, the financial industry has historically not been particularly supportive of women. You see a lot of that changing now, and the industry has made efforts to be more inclusive of female employees. It has brought forward products and solutions that cater specifically to women, and focused on fostering an understanding of personal finances to promote independence and greater financial literacy equality.

WHAT INSPIRES YOU PROFESSIONALLY?

I want to instill confidence in others, help them believe they can achieve their goals, and then help them develop a plan to get there.

WHAT DO YOU THINK IS THE MOST SIGNIFICANT BARRIER TO FEMALE LEADERSHIP OR WOMEN OWNED BUSINESSES?

WHAT WOMAN INSPIRES YOU AND WHY?

I am a bit of a math geek, so it’s Margaret Heafield. She did all the mathematical computations for NASA by hand back in the ’60s, before computers, and is essentially why the Apollo program was a success. NASA actually kept her on after they moved to computers so that she could double check the computer’s calculations!

WHAT STRENGTHS DO YOU BRING TO THOSE AROUND YOU?

I help people focus on their strengths while remaining selfaware. No one is superwoman, and sometimes you need someone to remind you of that. But you also need someone to tell you it’s OK that you’re not perfect because you’re perfectly you, and that is how you add value.

901 East Broadway, Columbia 573-886-5262 | commercebank.com COLUMBIABUSINESSTIMES.COM 53

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WOMEN

BUSINESS TERESA: My supportive family, who helps me see perspectives I miss along the way.

TINA: Positivity and teamwork. I also am very lucky to have some fantastic mentors during my career.

MARSHA: Working hard and being

fortunate enough to meet people along the way who believed in me.

HOW HAS YOUR PARTICULAR INDUSTRY BEEN SUPPORTIVE OF WOMEN? TINA: Shelter began a women’s

advocacy group focusing on professional development, networking, mentoring, community service, and personal achievement, to which I serve as sponsor. My hope is to someday have the group meet up with similar other groups in the community to learn from others outside of Shelter.

Shelter Insurance Companies

®

Randa Rawlins ........... Executive Vice President & Corporate Secretary Teresa Magruder ..................... Executive Vice President & Treasurer Marsha Carter ............... Vice President & General Manager Shelter Life Insurance Company

Tina Workman ...... Vice President of Accounting & Assistant Treasurer WHAT IS YOUR AREA OF EXPERTISE?

HOW LONG HAVE YOU BEEN WITH THIS COMPANY?

RANDA: Executive Vice

RANDA: 16 ½ years.

President; former General

TERESA: 35 years.

Counsel.

TINA: 25 years.

TERESA: Executive Vice

MARSHA: 20 years.

President; property and casualty and life insurance operations

TO WHAT DO YOU ATTRIBUTE YOUR SUCCESS?

and financials.

RANDA: I grew up on a small

TINA: Accountant

extraordinaire.

MARSHA: Marketing and life

insurance.

dairy farm and acquired my work ethic from my parents. Growing up in a small town gives you a great foundation for whatever you face in life.

1817 W. Broadway, Columbia | www.shelterinsurance.com 54 APRIL 2018

WHAT INSPIRES YOU PROFESSIONALLY? RANDA: Helping others.

TERESA: Employees are the

greatest asset for a company — the people are your brand, your product, your service. Take care of your employees and they will take care of the business.

TINA: Clean audits! Beyond that, finance technology is really exciting right now and has advanced considerably since green ledger paper.

MARSHA: The opportunity to make a difference, whether that’s in the lives of our customers or members of the organization.

WHAT’S YOUR OWN PERSONAL MANTRA? RANDA: Do the right thing.

TERESA: Don’t forget to breathe.

TINA: Get ‘er done!

MARSHA: Always be asking ‘What am I not seeing?’

WHAT IS AN ACCOMPLISHMENT YOU ARE MOST PROUD OF? TINA: Serving on the Board of Directors for Job Point. It was extremely rewarding.

MARSHA: Entering the professional workforce after seven years of staying home to be with my three children.

WHAT DO YOU THINK IS THE MOST SIGNIFICANT BARRIER TO FEMALE LEADERSHIP OR WOMEN OWNED BUSINESSES? RANDA: A lack of confidence that

we can compete on any level.

TINA: Unconscious bias. Either a female doesn’t think she has the right stuff or a male thinks a female doesn’t have potential.

WHAT WOMAN INSPIRES YOU AND WHY? TERESA: Teresa Maledy. Her confidence and passion is so well-directed.

TINA: Carolyn Paris. Carolyn is an

excellent consultant and I admire her for starting her own business.

WHAT ADVICE WOULD YOU GIVE TO A YOUNGER VERSION OF YOU? RANDA: Make sure your career is something that makes you happy every day. If not, don’t be afraid to step back and make a change.

TERESA: Be patient and be the best at what you are today.

TINA: Don’t be so darn hard

on yourself. It’s OK to make mistakes every once in a while.

MARSHA: Be authentic and don’t be afraid to take the big leaps.

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WOMEN

BUSINESS

Cathy Young President/CEO Columbia EDP Center, Inc. WHAT IS YOUR AREA OF EXPERTISE?

WHAT IS AN ACCOMPLISHMENT YOU ARE MOST PROUD OF?

My degree is, and the majority of my working career has been, in software development and project management.

Running a marathon! The training and the race took more physical and mental strength than anything else I have ever attempted. It taught me I could overcome limits I had placed on myself.

HOW LONG HAVE YOU BEEN WITH THIS COMPANY?

Since my father is the founder of Columbia EDP, it’s been a part of my life since I was 2 years old. I have worked off and on for Columbia EDP for about 20 years.

TO WHAT DO YOU ATTRIBUTE YOUR SUCCESS?

Faith, family, and the desire to learn something new each day.

HOW HAS YOUR PARTICULAR INDUSTRY BEEN SUPPORTIVE OF WOMEN?

I have been fortunate most of my life to not face many inequalities women sometimes face. Although software development and management used to be primarily male-dominated fields, there has been a great deal of progress and success for women in these areas over the past decade.

WHAT INSPIRES YOU PROFESSIONALLY?

I love to learn, so I get a lot of inspiration from books, speakers, podcasts, and conferences. I try to surround myself with opportunities to grow personally.

WHAT WOMAN INSPIRES YOU AND WHY?

My mother! She is a woman of incredible strength and beauty.

She is smart, compassionate, nurturing, and selfless.

WHAT IS THE BEST PROFESSIONAL DECISION YOU’VE EVER MADE?

The decision to work a few years in “corporate America” at a much larger company. Those few years taught me a lot. I was then able to find my true passion and no longer ask myself “what if.”

WHAT DO YOU THINK IS THE MOST SIGNIFICANT BARRIER TO FEMALE LEADERSHIP OR WOMEN-OWNED BUSINESSES?

Comparing ourselves to others and believing in limits we place on ourselves.

HOW HAVE OTHER WOMEN IMPACTED YOU PROFESSIONALLY?

Early in my career, I was fortunate to work with another female software developer who was incredibly smart and very good at what she did. Our work together helped me to see my own potential.

WHAT STRENGTHS DO YOU BRING TO THOSE AROUND YOU?

I’m an optimist who likes to see the glass half full! I focus on the solution, not the problem, and believe there are always two sides to a situation.

WHAT ADVICE WOULD YOU GIVE TO A YOUNGER VERSION OF YOU?

Change the things you can, but to let go of those things out of your control.

1816 Vandiver Dr., Columbia 573-474-8431 | Columbiaedp.com COLUMBIABUSINESSTIMES.COM 55

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WOMEN

BUSINESS WHAT IS YOUR AREA OF EXPERTISE?

WHAT IS THE BEST PROFESSIONAL DECISION YOU’VE EVER MADE?

Although the vast majority of my time is spent helping clients buy and sell single-family homes, my lifelong involvement with horses as an owner, exhibitor, breeder, and investor has led to a unique specialization in rural and equestrian properties. It’s a niche market that requires a different level of understanding, and it’s one that’s very near and dear to me.

To pursue a career in real estate.

It’s been the “perfect storm” for me, combining a 25-plus year marketing career, more than two decades of entrepreneurism, and a vast network of friends and associates in Mid-Missouri. I’m very, very fortunate.

TO WHAT DO YOU ATTRIBUTE YOUR SUCCESS?

I’ve learned to not only make peace with risk, but to actually embrace it. Out of sheer necessity, I’ve also developed an unrelenting work ethic. I jokingly tell people, “I may not be the smartest person in the room, but I’ll definitely outwork the others!”

WHAT INSPIRES YOU PROFESSIONALLY?

Betsy Woodruff Woodruff Group / House of Brokers Realty

Just about the time I think I’ve obtained a certain level of proficiency with something, I unintentionally raise the bar I’ve set for myself. I’m never content with what I know or what I am able to do. I can always, always get better.

WHAT IS AN ACCOMPLISHMENT YOU ARE MOST PROUD OF?

Becoming one of the highest producing REALTORS at House of Brokers within just one year of obtaining my license. I’m very proud of having also retained this recognition each year since then.

573-823-5680 (cell) | 573-446-6767 (office) 1515 Chapel Hill Rd., Columbia woodruff-group.com | midmissourihorseproperties.com

56 APRIL 2018

WHAT DO YOU THINK IS THE MOST SIGNIFICANT BARRIER TO FEMALE LEADERSHIP OR WOMEN OWNED BUSINESSES?

Self-doubt, lack of confidence, and a failure to act represent significant barriers to achievement for women.

We have way more power to design our lives than we think.

WHAT WOMAN INSPIRES YOU AND WHY?

My two daughters. They’ve grown up to be such smart, savvy, independent young women and I’ve told each of them, on more than one occasion, “I want to be like you when I grow up!”

HOW HAVE OTHER WOMEN IMPACTED YOU PROFESSIONALLY?

I’m in absolute awe of the accomplishments of and leadership demonstrated

by Jackie Bulgin, Bev Curtis, Wanda Northway, and Carol Denninghoff at House of Brokers.

WHAT ADVICE WOULD YOU GIVE TO A YOUNGER VERSION OF YOU?

Don’t wait. Act. It’s okay to make a mistake — you’ll learn and get better. Surround yourself with people you trust — then be trustworthy in return.

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WHAT IS YOUR AREA OF EXPERTISE?

I am a certified Master Groomer with the National Dog Groomers Association with a singular career in management.

HOW LONG HAVE YOU BEEN WITH THIS COMPANY?

I started at the Pet Fair in 1993, so 25 years!

WHAT IS AN ACCOMPLISHMENT YOU ARE MOST PROUD OF?

Other than my family, continuing the growth of The Pet Fair. Successfully in business for 45 years now!

Josie Mickey

WHAT DO YOU THINK IS THE MOST SIGNIFICANT BARRIER TO FEMALE LEADERSHIP OR WOMEN OWNED BUSINESSES?

The Pet Fair Resort and Grooming Spa

I see it as a double-edged sword — if you’re too

and The Pet Fair Mobile Spa

nice and caring, you may be seen as a weak leader but if you’re really strong and a perfectionist,

1706 I-70 DR. S.W., COLUMBIA

you are considered a b****. We seem to always

573-445-7783 | THEPETFAIR.COM

have to walk the tight rope in between.

WHAT WOMAN INSPIRES YOU?

I am inspired by any woman who pushes the boundaries of what she does, no matter what the profession — those who stand tall and power through no matter how hard the road is ahead.

WHAT ADVICE WOULD YOU GIVE TO A YOUNGER VERSION OF YOU?

Making mistakes and having failures is OK. Just learn from them the first time.

Most importantly, don’t let those young mean girls get to you! You are fine just the way you are.

WHAT IS THE BEST PROFESSIONAL DECISION YOU’VE EVER MADE?

July will be one year.

Joining the Missouri Women’s Business Center staff.

We empower women with the confidence, knowledge, and resources to open or grow their business. Women are opening businesses at a higher rate than men right now. We’re here to help them.

Missouri Women’s Business Center

Attaining the status of Master Groomer was time consuming and not easy, but it makes me proud to be one of the few.

HOW LONG HAVE YOU BEEN WITH THIS COMPANY?

HOW HAS YOUR PARTICULAR INDUSTRY BEEN SUPPORTIVE OF WOMEN?

Sherry Major

WHAT IS THE BEST PROFESSIONAL DECISION YOU’VE EVER MADE?

WHAT INSPIRES YOU PROFESSIONALLY?

Helping others reach their goals, continuous learning, and knowing what I do makes a difference to someone.

WHAT DO YOU THINK IS THE MOST SIGNIFICANT BARRIER TO FEMALE LEADERSHIP OR WOMEN OWNED BUSINESSES?

Ourselves. I believe there is no barrier we can’t overcome if we want it bad enough and are willing to work hard enough to get it.

Maybe I’m naïve, or my positive attitude is shining through.

WHAT STRENGTHS DO YOU BRING TO THOSE AROUND YOU?

Positivity, connecting people, and experience.

WHAT IS YOUR AREA OF EXPERTISE?

Business coaching; teaching Launch U, a 36-course class to help build a business plan; networking; and developing workshops for our clients. Basically, a jack of all trades, master of none business.

WHAT’S YOUR OWN PERSONAL MANTRA?

I have many! Do your best. Treat others as you want to be treated. Learn from your mistakes and move on. Stick to your values.

Have integrity. And be grateful!

WHAT ADVICE WOULD YOU GIVE TO A YOUNGER VERSION OF YOU?

Know your strengths and grow with them, and start saving for retirement now! Also, travel and experience different cultures.

800 N. PROVIDENCE STE. 210, COLUMBIA | 573-777-5243 | WWW.MOWBC.ORG COLUMBIABUSINESSTIMES.COM 57

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Lindsay Young Lopez The Food Bank for Central & Northeast Missouri WHAT IS YOUR AREA OF EXPERTISE?

Nonprofit leadership and higher education advancement.

HOW LONG HAVE YOU BEEN WITH THIS COMPANY?

Three years.

TO WHAT DO YOU ATTRIBUTE YOUR SUCCESS?

My work ethic, integrity, and unfailing kindness.

HOW HAS YOUR PARTICULAR INDUSTRY BEEN SUPPORTIVE OF WOMEN?

Food banks support women at all levels, from those needing a hand up during tough times to those

who want to use their professional talents to make a difference.

WHAT INSPIRES YOU PROFESSIONALLY?

Working on behalf of an organization and mission in which I believe and being fulfilled by a sense of purpose in my role.

WHAT’S YOUR OWN PERSONAL MANTRA?

Tomorrow is not promised to any of us, so celebrate each day you are given and find joy wherever and whenever you can.

Have faith, no matter what. And when something is really funny, laugh until your sides hurt.

WHAT IS AN ACCOMPLISHMENT YOU ARE MOST PROUD OF?

I am proud that The Food Bank is able to serve 100,000 people across 32 counties every month.

And I am proud to be leading efforts to improve the nutritional quality of the food we distribute.

In 2017, 61 percent of the 29.8 million pounds of food The Food Bank distributed was in the form of foods that encourage healthy lifestyles — produce, protein, dairy and whole grains.

WHAT IS THE BEST PROFESSIONAL DECISION YOU’VE EVER MADE?

Accepting this position.

WHAT DO YOU THINK IS THE MOST SIGNIFICANT BARRIER TO FEMALE LEADERSHIP OR WOMEN-OWNED BUSINESSES?

The lack of women in leadership roles who are then able to mentor and inspire other women.

WHAT WOMAN INSPIRES YOU AND WHY?

There are so many! I am inspired by my female friends, all leaders in different ways and fields, and the way in which we support one another. I am inspired by all of the fearless women, sometimes rule breakers, who refuse to conform to societal norms and want to make a difference.

HOW HAVE OTHER WOMEN IMPACTED YOU PROFESSIONALLY?

I have been fortunate to have many women who have served as role models for me along the way. I carry a piece of each of them with me.

WHAT STRENGTHS DO YOU BRING TO THOSE AROUND YOU?

Positivity with a realistic outlook, a strong collaborative approach, and the ability to put things in perspective.

WHAT ADVICE WOULD YOU GIVE TO A YOUNGER VERSION OF YOU?

There is a quote by author R.S. Grey that says it all: “She believed she could, so she did.”

It took me a while to figure that out as an adult, but now I live by those words every day.

2101 Vandiver Dr. Columbia, MO | 573-474-1020 | www.sharefoodbringhope.org 58 APRIL 2018

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Stacey Cole Brand Director, Joe Machens Dealerships WHAT IS YOUR AREA OF EXPERTISE?

Brand development, marketing and sales, business development, public relations, and reputation management.

HOW LONG HAVE YOU BEEN WITH THIS COMPANY?

Almost a year.

TO WHAT DO YOU ATTRIBUTE YOUR SUCCESS?

I surround myself with really great people — leaders in the business community and in different industries with such a wide range of skill sets. Great leaders surround themselves with people far better than themselves. I want to be a great leader, so I mirror that philosophy.

things I can’t control, and I work really hard not to get worked up over the little things.

WHAT IS AN ACCOMPLISHMENT YOU ARE MOST PROUD OF?

I was recently selected to participate in Leadership Columbia 2018. What an honor and privilege to be surrounded by such a great group of individuals! I’m having so much fun and learning so much about Columbia. I am so grateful to Machens for providing me this opportunity, the Chamber staff, and all of the awesome volunteers throughout the community who have made this class such a great experience.

WHAT STRENGTHS DO YOU BRING TO THOSE AROUND YOU?

Being better today than I was yesterday. I always strive to beat my best, and I apply that in all areas of my life, both personally and professionally.

I have a positive attitude and am optimistic about the future!

I believe if you set a goal, are determined, and have a great work ethic, you can accomplish anything! I have a passion for people and love building authentic relationships.

WHAT’S YOUR OWN PERSONAL MANTRA?

WHAT ADVICE WOULD YOU GIVE TO A YOUNGER VERSION OF YOU?

“It’s not worth getting worked up over!” As I’ve gotten older, I’ve learned not to stress over

Go ahead and eat the brownie; it really won’t make that much difference!

WHAT INSPIRES YOU PROFESSIONALLY?

scole@machens.com www.machens.com COLUMBIABUSINESSTIMES.COM 59

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WOMEN WHAT IS YOUR AREA OF EXPERTISE?

I am an attorney who exclusively practices family law. My focus areas are divorce, custody, child support, paternity, modifications, enforcements, adoptions, guardianships, name changes, and estate planning.

HOW LONG HAVE YOU BEEN WITH THIS COMPANY?

I have been in the legal profession for 15 years. I have been an attorney in Boone County for eight years and just opened my own law firm in October 2017.

Tana Benner Benner Law

TO WHAT DO YOU ATTRIBUTE YOUR SUCCESS?

I’ve been divorced, and I understand that divorce is not just a legal event, it is a life

BUSINESS event. I meet my clients when they are confused and afraid, and I show them how to get to a better place.

WHAT INSPIRES YOU PROFESSIONALLY?

When I meet my clients, they often feel as though they are about to lose everything. I am inspired by those clients who have been willing to share their journey with me and trust me to help them move on with their new lives.

WHAT’S YOUR OWN PERSONAL MANTRA?

There is a crack in everything.

That’s how the light gets in.

WHAT IS AN ACCOMPLISHMENT YOU ARE MOST PROUD OF?

Opening my own law firm.

WHAT DO YOU THINK IS THE MOST SIGNIFICANT BARRIER TO FEMALE LEADERSHIP OR WOMEN OWNED BUSINESSES?

Women are still told they need to separate their work life and home life. It took me a long time to understand that wasn’t true.

We should all feel the freedom and flexibility to be a mother, a wife, a daughter, and a businessowner at the same time. That is why I opened Benner Family Law. Now when my 8-year-old has a snow day, he comes to the office with me.

WHAT ADVICE WOULD YOU GIVE TO A YOUNGER VERSION OF YOU?

Don’t be so afraid of tomorrow, that you forget to be inspired about next year.

29 S. 9TH STREET, SUITE 211, COLUMBIA | 573-990-8911 | WWW.BENNERFAMILYLAW.COM

TO WHAT DO YOU ATTRIBUTE YOUR SUCCESS?

The ability to relate to customers is key to our success!

We not only want to understand where they are now, but also where they would like to be in the future with respect to their financial situation.

WHAT’S YOUR OWN PERSONAL MANTRA? KRISTEN: “You learn something

coworkers that support one another, it helps inspire everyone to work to their full potential.

WHAT DO YOU THINK IS THE MOST SIGNIFICANT BARRIER TO FEMALE LEADERSHIP OR WOMENOWNED BUSINESSES?

While we’ve come a long way, there is occasionally a stigma in some industries that women aren’t capable of running a successful business. However, over the years, there have been more women in leadership roles, including owning their own businesses, that

new every day as long as your mind is open to the possibility.”

LOUISE: “Don’t sweat the small stuff.”

prove that stigma is incorrect.

Personal Banker, and

WHAT INSPIRES YOU PROFESSIONALLY?

Don’t be in a hurry and don’t be a know-itall. Learn from other women in business, as

Banking Center Manager

Success and having a great team to work with. When you have a leadership team and

Kristen Deken, Louise Beasley,

WHAT ADVICE WOULD YOU GIVE TO A YOUNGER VERSION OF YOU?

they’ve been down the road you’re traveling.

GREAT SOUTHERN BANK 3200 S. PROVIDENCE RD., COLUMBIA | 573-256-0048 | GREATSOUTHERNBANK.COM 60 APRIL 2018

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BUSINESS WHAT INSPIRES YOU PROFESSIONALLY? ANNE: I am inspired by

everything! Design is a visual industry, so inspiration comes from everywhere.

HOW HAS COLUMBIA BEEN SUPPORTIVE OF WOMEN?

Anne Tuckley Home Anne Tuckley, owner | 573-639-1989

The Nest Boutique

AT: The work–mom balance is by

far the most significant barrier.

Juggling a family, networking events, and meetings inevitably leads to feelings of guilt.

NIKKI: There are so many

NB: A woman who thinks she has

resources available, such as REDI, Women’s Business Center, and even Women’s Network, to help incubate women-owned businesses.

a barrier.

WHAT WOMAN INSPIRES YOU?

who are open and honest with

NICOLE: Honestly, Ellen DeGeneres! She is herself and owns it. She works hard, gives back, and has fun while doing it — all while not having to wear uncomfortable clothes!

me. They constantly challenge

WHAT IS YOUR OWN PERSONAL MANTRA?

Southport Marketplace

WHAT DO YOU THINK IS THE MOST SIGNIFICANT BARRIER TO WOMEN OWNED BUSINESSES?

HOW HAVE OTHER WOMEN IMPACTED YOU PROFESSIONALLY? AT: The women in my life are

confident and direct women

my ideas but also support and encourage me.

NM: The women I surround

myself with impact me significantly, and I find ways to use what I learn from them to help me grow personally and

AT: An Elsie de Wolfe quote: “I

professionally. Whether it’s a

am going to make everything around me beautiful and that will be my life.” Beauty is found in design, art, love, nature, kindness, and relationships, to name a few places.

girl’s night out or a business

NB: Be your own kind of

Don’t be afraid to fail, but learn

beautiful. Women are their own worst critics. It’s important to remind ourselves to be proud of who we are.

from it.

meeting, I find both to be very beneficial.

WHAT ADVICE WOULD YOU GIVE TO A YOUNGER VERSION OF YOU? NM: Dream big and don’t stop.

NB: Stop. Take a deep breath.

Learn to let go.

NM: From Sara Blakely, who

WHAT ELSE?

created Spanx: “Don’t be intimidated by what you don’t know. That could be your greatest strength and ensure you do things differently than anyone else.”

AT: My advice for women

wanting to start their own business is to stay humble.

Success comes from learning from others and having them believe in you.

Nikki Burton, owner | 573-999-1482

The Tin Roof Monogram & Gifts Nicole Morris, owner | 573-443-4438

108 Corporate Lake Drive, Columbia SouthportMarketplace.com COLUMBIABUSINESSTIMES.COM 61

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BUSINESS WHAT IS YOUR AREA OF EXPERTISE?

WHAT IS THE BEST PROFESSIONAL DECISION YOU’VE EVER MADE?

Taking care of your One Thing (or multiple things) that are most important to you. Protect your home, family, and future before it’s too late.

Being brave enough to take a risk!

I was scared, but willing, to leave a very comfortable, well-paying job within State Farm corporate to take a position with an individual agent. This ended up setting the stage for me to eventually become an agent myself.

HOW LONG HAVE YOU BEEN WITH THIS COMPANY?

I’ve been with State Farm for 16 years and have been an agent for 10 years.

TO WHAT DO YOU ATTRIBUTE YOUR SUCCESS?

I strive to know and understand the needs of our clients. People come to me to protect the things in their lives they value most. I work hard to connect with them on a personal level and understand their hopes for the future so we can offer them security.

HOW HAS YOUR PARTICULAR INDUSTRY BEEN SUPPORTIVE OF WOMEN?

I found State Farm to be supportive of women because it just wasn’t an issue. The insurance industry certainly has a reputation of being a boy’s club, but my experience was very positive. State Farm showed me successful women who acted as inspiration and role models.

WHAT INSPIRES YOU PROFESSIONALLY?

Stephanie Wilmsmeyer Stephanie Wilmsmeyer – State Farm Insurance Agent

2609 E. Broadway, Ste. 214, Columbia 573-445-5774 | InsureCoMo.com 62 APRIL 2018

Working together with someone to see the world through their perspective inspires me 100 percent.

WHAT IS AN ACCOMPLISHMENT YOU ARE MOST PROUD OF?

I’m most proud of raising three amazing children in a happy family while running and growing my business.

WHAT DO YOU THINK IS THE MOST SIGNIFICANT BARRIER TO FEMALE LEADERSHIP OR WOMEN OWNED BUSINESSES?

It’s challenging being a mom and a business owner.

My husband is extremely supportive, but I still have responsibilities at home.

Finding a workable balance is difficult.

HOW HAVE OTHER WOMEN IMPACTED YOU PROFESSIONALLY?

Watching my mother’s example of how to thrive under stress has impacted me greatly. Seeing other successful women — women who balance their professional and personal lives well — is inspirational. I credit a woman for hiring me as an agent and giving me the opportunity to spread my wings.

WHAT STRENGTHS DO YOU BRING TO THOSE AROUND YOU?

I am a cheerleader! If you are a member of my team or someone within my circle of influence, I’ll be there to cheer you on.

WHAT ADVICE WOULD YOU GIVE TO A YOUNGER VERSION OF YOU?

Don’t hesitate early on to ask for help from experts in their fields.

I should have hired a bookkeeper earlier, a coach earlier, a marketing consultant earlier.

You don’t have to do it all.

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BUSINESS JENNIFER ARCHULETA: Jennifer recruited me in 2006 to join the credit union.

No. 1 goal is to protect and serve our members.

WHAT IS THE BEST PROFESSIONAL DECISION YOU’VE EVER MADE?

TO WHAT DO YOU ATTRIBUTE YOUR SUCCESS?

JH:Leaving corporate banking and joining the credit union movement.

JA:The best professional decision I have made was to listen to Jennifer Heath and join the credit union movement. She would tell me how great it was and how satisfying it was to see what you could do for the members. I did not believe her until I joined the credit union in 2006.

JH: My parents are my role

models and at a young age gave me the opportunity to establish a strong work ethic. They taught me that if you want something, then you are going to have to work for it — no one is just going to hand it to you.

JA: I attribute my success to my mentor, Jennifer Heath, and my family. Jennifer has been a great leader and helped guide me to be more confident in myself and is always pushing me to become a stronger leader to others.

WHAT WOMAN INSPIRES YOU AND WHY? JH: I have a lot of amazing

women in my life that continue to inspire me daily. My mother was probably the greatest influence over my life. She worked hard for her successes, was always there for me, supported me in my crazy endeavors, and is the best Nana in the world to my kids. My aunts also inspire me as they are all very successful, strong women. And I can’t forget my best friend, she has the biggest heart and inspires me to be a better person.

JA: All that I am or hope to be is because of my mother

HOW HAS YOUR PARTICULAR INDUSTRY BEEN SUPPORTIVE OF WOMEN?

The credit union movement has been very supportive of women.

Women make up about 70 percent of the credit union workforce.

Credit Unions even have a higher percentage of women CEOs than other industries.

WHAT INSPIRES YOU PROFESSIONALLY?

Columbia Credit Union Jennifer Heath, President Jen Archuleta, Operations Manager WHAT IS YOUR AREA OF EXPERTISE?

HOW LONG HAVE YOU BEEN WITH THIS COMPANY?

Finding financial solutions that meet our member’s needs.

JENNIFER HEATH: I joined the credit union in 2004.

JH:Turning crisis into an opportunity. Exposure to tough problems stimulates the creative mind, and being able to solve those issues by inspiring others and helping them recognize their potential and strengths gives me a great boost when they become ready to take on more challenging roles.

JA: Our members inspire me. Everything that we do at Columbia Credit Union is based around our membership. Our

WHAT ADVICE WOULD YOU GIVE TO A YOUNGER VERSION OF YOU? JH:Make sure you can say I chose this life and that you never settled for anything less than you deserve.

JA:To be confident in yourself and know you can better someone’s life.

310 E Walnut St, Columbia 573-256-2500 | comomoneypeople.com COLUMBIABUSINESSTIMES.COM 63

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BUSINESS WHAT IS AN ACCOMPLISHMENT YOU ARE MOST PROUD OF?

I’m most proud of my almost 25year career in local government, all of this time spent in the city manager’s office.

WHAT WOMAN INSPIRES YOU AND WHY?

The woman that most inspires me and who has shaped the person I am today is my mom. I have a strong work ethic, and she is responsible for teaching me that if you work hard, it can pay huge dividends.

HOW HAVE OTHER WOMEN IMPACTED YOU PROFESSIONALLY?

Carol Rhodes Assistant City Manager, City of Columbia WHAT IS YOUR AREA OF EXPERTISE?

HOW LONG HAVE YOU BEEN WITH THIS COMPANY?

I serve as one of four members of the executive leadership team in the city manager’s office. I lead the city’s strategic planning efforts and oversee special events, the Missouri Quality Award, legislative affairs, the Quality Squad, and the Journey to Excellence Committee.

My focus is geared toward supporting the long-term goals and initiatives that fulfill our vision to make Columbia the best place for everyone to live, work, learn, and play.

24 years.

TO WHAT DO YOU ATTRIBUTE YOUR SUCCESS?

I have had the pleasure of working for three city managers.

I attribute my success to the simple fact that they each had the confidence in my ability to do my job and gave me the freedom to use my talents to grow professionally.

HOW HAS YOUR PARTICULAR INDUSTRY BEEN SUPPORTIVE OF WOMEN?

I work in a male-dominated

701 E. Broadway, Columbia | 573.874.CITY | www.CoMo.gov 64 APRIL 2018

field; however, over time, I’ve seen more women ascend to leadership and supervisory roles within city government.

The success of women in local government is due to culture shifts and also more organizations, such as the International City Manager’s Association, being supportive of women in leadership.

I have the pleasure of working with some phenomenal female city leaders who inspire me every day. We gather regularly for breakfast to offer support to one another. It’s an opportunity to meet outside of work to learn about one another and be there for each other.

WHAT STRENGTHS DO YOU BRING TO THOSE AROUND YOU?

Achiever, organizer, focus, calmness, and discipline.

WHAT ADVICE WOULD YOU GIVE TO A YOUNGER VERSION OF YOU?

College education is a major asset; it provides an education for life. Invest in yourself.

WHAT INSPIRES YOU PROFESSIONALLY?

ANYTHING ELSE?

I believe in a servant–leader philosophy where the purpose of the servant–leader is contribution — to make a difference and to give back. I am inspired professionally knowing that the work I do every day impacts the lives of others in the community.

I earned a Bachelor of Science degree in Business Administration from Southeast Missouri State University in 1989. My husband Jon and I have been married for 25 years and are the proud parents of our canine daughter Zoe.

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WHAT IS YOUR AREA OF EXPERTISE?

WHAT INSPIRES YOU PROFESSIONALLY?

JobFinders discovers what a company’s staffing needs are, recruits and screens applicants, and places the candidates in the right jobs for temporary placement or direct hire recruitment.

Today, the people who are up-and-coming in my own business inspire me. It is my job to answer their questions, teach them, and mentor them.

We do more than just find jobs at JobFinders. We build rewarding careers, one at a time.

HOW LONG HAVE YOU BEEN WITH THIS COMPANY?

Since its inception in 1986.

TO WHAT DO YOU ATTRIBUTE YOUR SUCCESS?

Sticking to my core values, which are to be honest, have integrity, be professional, continue to learn, and be a good member of the community. And, of course, not giving up and having a couple of do-overs never hurt.

Providing cost effective staffing solutions for temporary and HAS YOUR INDUSTRY BEEN SUPPORTIVE permanent placements. HOW Anne Willliams OF WOMEN? JobFinders Employment Services

The staffing industry has evolved from its early days as a male-driven industry in the early ’70s to a much more even split today.

WHAT WOMAN INSPIRES YOU AND WHY?

My grandma inspired me to do what you had to do for your family and to do what you wanted to do for yourself. She showed me that it pays off if you do it with integrity.

HOW HAVE OTHER WOMEN IMPACTED YOU PROFESSIONALLY?

Everyday women impact my world. When I first began my career, I don’t think that I was nearly as confident as the women starting in business today.

WHAT ADVICE WOULD YOU GIVE TO A YOUNGER VERSION OF YOU?

I’d tell myself to take risks earlier. I waited until 2009 (23 years in) to really start growing the business.

COLUMBIA, JEFFERSON CITY, MEXICO AND SEDALIA, MO CORPORATE OFFICE: 573-446-4250 | JOBFINDERSUSA.COM

JobFindersusa.com 1729 West Broadway #4 Broadway Shopping Center Columbia, MO 65203 Phone - 573.446.4250 With offices in Jefferson City, Mexico, Sedalia and Columbia.

WHAT IS YOUR AREA OF EXPERTISE?

Management of sales and operations for Huebert Builders, an expert in commercial, institutional and educational construction services in mid-Missouri.

TO WHAT DO YOU ATTRIBUTE YOUR SUCCESS?

I believe it is my ability to forge productive relationships with many different types of individuals in our community. In addition, at Huebert, we pride ourselves on paying attention to the small details, which can make a very big difference on a construction project!

WHAT’S YOUR OWN PERSONAL MANTRA?

Susan Hart

Have the heart of a servant. I am very involved in Rotary, both locally and state level, and their motto is “Service above Self.”

I truly believe in living my life according to this motto.

WHAT DO YOU THINK IS THE MOST SIGNIFICANT BARRIER TO FEMALE LEADERSHIP OR WOMEN OWNED BUSINESSES?

Women underestimating their abilities to succeed in leadership roles, or owning a business. Many women have unnecessary doubts about belonging in these key roles.

I recently learned about the “imposter syndrome,” and believe it’s a real issue for so many perfectly capable women. We must work together to support each other in these important positions.

WHAT ADVICE WOULD YOU GIVE TO A YOUNGER VERSION OF YOU?

Immediately eliminate anyone or anything in your life that does not lift you up or support you.

Huebert Builders, Inc. 3407 BERRYWOOD DRIVE SUITE 201 573 449 4996 | HUEBERTBUILDERS.COM COLUMBIABUSINESSTIMES.COM 65

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Achieve Balance Chiropractic Dr. Arminta Phelps

An undying passion for what I do every day, persistence, a commitment to excellence, and the ability to learn from my mistakes.

home when your child is in infancy and the only one to keep the business going is you. There are tough decisions to be made at those times.

WHAT INSPIRES YOU PROFESSIONALLY?

WHAT WOMAN INSPIRES YOU AND WHY?

Watching the health of my clients transform with chiropractic care and lifestyle coaching! I get to see people become more aware of how their bodies function and how to give their bodies what they need so they can thrive and do what they love. Empowering and inspiring people while watching them be healthier and happier is the best part of my work.

My mom. She has strength of a warrior and a peaceful tongue.

She is the strongest person I know and, without a doubt, tries to show up every day better than the next all while being a gentle, loving soul. She thinks I’m her rock, but in truth, she is mine.

TO WHAT DO YOU ATTRIBUTE YOUR SUCCESS?

WHAT’S YOUR OWN PERSONAL MANTRA?

How you do one thing is how you do everything.

WHAT IS AN ACCOMPLISHMENT YOU ARE MOST PROUD OF?

Opening my practice. It was the largest leap of faith I have ever taken, and it’s been an amazing ride.

WHAT IS THE BEST PROFESSIONAL DECISION YOU’VE EVER MADE?

Hiring a coach! I’ve had many amazing coaches over the years and that’s one of the most critical things one can do as a business owner and a high performer.

WHAT DO YOU THINK IS THE MOST SIGNIFICANT BARRIER TO FEMALE LEADERSHIP OR WOMEN-OWNED BUSINESSES?

The balance between work and

1000 W. Nifong Blvd., Bldg. 8, Ste. 100 573-442-5520 AchieveBalanceChiropractic.com 66 APRIL 2018

HOW HAVE OTHER WOMEN IMPACTED YOU PROFESSIONALLY?

I have an amazing tribe of chiropractic women that I have been friends with for years. We bounce ideas off of one another and use each other for resources.

They all inspire me in so many ways. It’s great to have other professional women you can be friends with that work in the same industry, own their own clinics, and hold one another accountable to grow and succeed.

WHAT STRENGTHS DO YOU BRING TO THOSE AROUND YOU?

I am great at leading and helping others find their strengths to make a collective effort for success.

WHAT ADVICE WOULD YOU GIVE TO A YOUNGER VERSION OF YOU?

Enjoy the journey.

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BUSINESS HOW LONG HAVE YOU BEEN WITH THIS COMPANY?

We bought into the franchise in October 2016 and opened our first EFG in April 2017.

TO WHAT DO YOU ATTRIBUTE YOUR SUCCESS?

My success is the accumulation of people I choose to surround myself with.

HOW HAS YOUR PARTICULAR INDUSTRY BEEN SUPPORTIVE OF WOMEN?

Women are most often managers of the home while many times also working outside the home.

Our industry of healthy eating, coupled with the convenience of grab and go, provides support to women who are juggling work and family while trying to make healthy choices for them and their kids.

WHAT INSPIRES YOU PROFESSIONALLY?

My desire to give back. If I do well professionally, I am able to do more personally.

WHAT’S YOUR OWN PERSONAL MANTRA?

Be the change you want to see in the world.

WHAT IS THE BEST PROFESSIONAL DECISION YOU’VE EVER MADE?

First was leaving corporate America to stay home and raise my son. Second was making the decision to go back to work and do something that makes a difference, something I could be proud of.

WHAT DO YOU THINK IS THE MOST SIGNIFICANT BARRIER TO FEMALE LEADERSHIP OR WOMEN OWNED BUSINESSES?

Honestly, I don’t feel I had any barriers in opening my business due to being a female, nor do I have any while running it. I believe if you want to accomplish something, you set your mind to it, and don’t let demographics stand in your way.

WHAT WOMAN INSPIRES YOU AND WHY?

My sister. She was the only one in our family to go to college, and she did it later in life while raising her children all on her own. She remains dedicated to her family and has climbed her way to the top of the corporate world and still strives for more!

HOW HAVE OTHER WOMEN IMPACTED YOU PROFESSIONALLY?

As a new business owner, especially in Columbia, I feel like I have joined a great network of women who welcome and support one another. This has given me the momentum I need to have a successful first year.

WHAT STRENGTHS DO YOU BRING TO THOSE AROUND YOU?

I provide many opportunities for others to practice patience and grace!

WHAT ADVICE WOULD YOU GIVE TO A YOUNGER VERSION OF YOU?

Take time to learn who you are and what you can do to make a difference before having to make too many life commitments. In other words: don’t try to grow up so fast!

Brandi Huebner Owner, Eat Fit Go 1101 Grindstone Pkwy #106, Columbia (573) 449-3344 | eatfitgo.com COLUMBIABUSINESSTIMES.COM 67

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WHAT IS YOUR AREA OF EXPERTISE?

of our voice, or afraid of being called names

Workers’ compensation and social security disability law.

for being strong and assertive.

WHAT’S YOUR OWN PERSONAL MANTRA?

A friend told me: “You have to be singleminded about things. Deflect, deflect, deflect!” This has helped me stay focused, to ward off things that keep me from moving forward.

WHAT IS AN ACCOMPLISHMENT YOU ARE MOST PROUD OF?

Christine Kiefer Kiefer Law Office

I went to law school at night while working a full- time job with two small children at home. I have never been more driven than I was during those years.

WHAT DO YOU THINK IS THE MOST SIGNIFICANT BARRIER TO FEMALE LEADERSHIP OR WOMEN OWNED BUSINESSES?

Being apologetic for our opinions, ashamed

WHAT WOMAN INSPIRES YOU AND WHY?

My daughter, Leta. She is only 21 years old and has such solid conviction and integrity.

She embodies what it means to live your true self, to reject all stereotypes, and to be a strong woman and feminist.

HOW HAVE OTHER WOMEN IMPACTED YOU PROFESSIONALLY?

Working in the legal field, I am in an adversarial system. I have been influenced by watching other women handle conflict with assertiveness and authority and without being intimidated when they were in situations as a minority. I believe I learned the trick of graceful discourse.

3610 BUTTONWOOD, SUITE 200, COLUMBIA | 573-886-8939 | KIEFERLAWOFFICE.NET

WHAT IS YOUR AREA OF EXPERTISE?

Online education and serving adult learners.

HOW LONG HAVE YOU BEEN WITH THIS COMPANY?

Three years.

TO WHAT DO YOU ATTRIBUTE YOUR SUCCESS?

Having a clear vision and an amazing team who believed in that vision.

WHAT INSPIRES YOU PROFESSIONALLY?

I know what it’s like to do work I love for a cause in which I truly believe. The educational opportunities I had are a big reason that I have been able to get to that place. I love the idea of being able to help other people also access education and skills that can bring them to work they love.

Piyusha Singh, Ph.D. Columbia College Vice President and Chief of Staff, Online Education 68 APRIL 2018

WHAT’S YOUR OWN PERSONAL MANTRA?

Don’t take things personally. Get the work done; worry about credit later.

WHAT IS THE BEST PROFESSIONAL DECISION YOU’VE EVER MADE?

Deciding to follow my interest in online education, even though most colleges looked down on it at the time.

WHAT DO YOU THINK IS THE MOST SIGNIFICANT BARRIER TO FEMALE LEADERSHIP OR WOMEN OWNED BUSINESSES?

A mix of structural and personal factors.

WHAT WOMAN INSPIRES YOU AND WHY?

Indra Nooyi, CEO of Pepsi. I’m intrigued to see a high-achieving leader from a similar cultural background as mine. (Though I’m unimpressed by “Lady Doritos.”)

WHAT STRENGTHS DO YOU BRING TO THOSE AROUND YOU?

I can be very analytical and enjoy building processes, but I also understand people and enjoy the messiness of human emotions. I think this combination surprises people but also brings a different perspective to my team.

608 CHERRY ST., FEDERAL HALL 101, COLUMBIA | 573-875-7240 | CCIS.EDU

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WOMEN Barbara Ramsey Executive Director Masonic Home of Missouri

Jodi Blake Director of Finance & Development Masonic Home of Missouri

BUSINESS WHAT IS YOUR AREA OF EXPERTISE? BARBARA: Outreach — the charitable assistance programs we run through the Masonic Home.

JODI: I oversee the finance, fundraising, and human resources aspects of the organization.

TO WHAT DO YOU ATTRIBUTE YOUR SUCCESS? BR: I think my education, hard

work, and a passion for the mission of the organization has contributed to my success at the Masonic Home.

JB: I have a strong work ethic and sense of compassion that came from my parents. Both traits are important in the nonprofit sector. I also have had the benefit of working for both supportive leaders and disagreeable managers over the years.

WHAT INSPIRES YOU PROFESSIONALLY? BR: I am inspired by people

who have a desire to try new things, make things better, and a determination to see things through to completion even when it is most difficult.

JB: I am inspired by our clients and our donors. It takes courage to ask for help, and the generosity of those who support the Masonic Home is truly inspiring.

WHAT’S YOUR OWN PERSONAL MANTRA? BR: “You are braver than you

believe, stronger than you seem, and smarter than you think” – Christopher Robin WHAT IS AN ACCOMPLISHMENT YOU ARE MOST PROUD OF? BR: I am very proud to have

started our Creating-APartnership Program, a program

that helps children in need statewide. Since starting this program in 2003, we have assisted an estimated 65,000plus children. Last year alone, we provided $237,546.83 in direct assistance for children in need.

WHAT IS THE BEST PROFESSIONAL DECISION YOU’VE EVER MADE? BR: To build a team of talented,

professional, caring, and hardworking people. I have learned a lot from them, and they all bring things to this organization that has helped it grow and evolve.

WHAT STRENGTHS DO YOU BRING TO THOSE AROUND YOU? JB: I think that I bring a rational

perspective to various situations.

I am able to look at the situation from all sides and can provide logical input to help make decisions and solve problems.

HOW HAVE OTHER WOMEN IMPACTED YOU PROFESSIONALLY? BR: I work with an office full

of professional women in a charitable organization, and I have the privilege of seeing them work to change the lives of people for the better every single day.

JB: The women I have worked with and the women that I know in the community have also helped shape the woman I am now. I have attempted to emulate the behaviors of those I respect.

WHAT ADVICE WOULD YOU GIVE TO A YOUNGER VERSION OF YOU? JB: I would advise her to be careful

not to base her decisions on the advice of people who don’t have to deal with the consequences I would also advise her to remember this quote “The trouble is you think you have time,” attributed to the Buddha.

6033 Masonic Drive, Suite A, Columbia (573) 814-4663 | (800) 434-9804 | www.mohome.org COLUMBIABUSINESSTIMES.COM 69

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SPON SOR ED CON TEN T

WOMEN

BUSINESS WHAT IS YOUR AREA OF EXPERTISE?

Advertising through the creative use of logos, graphics, and custombranded merchandise — otherwise known as promotional products or advertising specialty items.

HOW LONG HAVE YOU BEEN WITH THIS COMPANY?

26-plus years. The business was originally Teter Design, which solely focused on graphic design.

Printing was added in 2005, the same time we changed our name to White Dog Promotions, LLC. TO WHAT DO YOU ATTRIBUTE YOUR SUCCESS?

A commitment to excellence, hard work, and a wonderful support staff.

HOW HAS YOUR PARTICULAR INDUSTRY BEEN SUPPORTIVE OF WOMEN?

Many advertising buyers are women, and most advertising campaigns are targeted to women, so this industry is inherently supportive of women.

WHAT INSPIRES YOU PROFESSIONALLY?

Since advertising is virtually everywhere, I’m constantly inspired by observing and learning. Most people see street signs, but I see Helvetica Condensed Bold with a green background. That same street sign may later inspire an eye-catching motif on a notepad layout.

Kammie Teter Owner, White Dog Promotions, LLC

WHAT’S YOUR OWN PERSONAL MANTRA?

Early to bed, early to rise . . . work like a dog and advertise!

WHAT IS THE BEST PROFESSIONAL DECISION YOU’VE EVER MADE?

Changing the business name to White Dog Promotions and

developing an online ordering website before others were doing the same.

WHAT IS AN ACCOMPLISHMENT YOU ARE MOST PROUD OF?

Family: I am blessed with a supportive husband and three wonderful sons.

WHAT WOMAN INSPIRES YOU AND WHY?

My mom, Sallie Millen — she taught me to know and love Jesus, and she shares my creative interests.

WHAT STRENGTHS DO YOU BRING TO THOSE AROUND YOU?

I strive to put the interests of others above my own, in business and life. For business, that means I respect customer budgets and try to help them use the budget wisely, rather than oversell. White Dog has never had a sales staff and, thus, no sales calls or commissions.

WHAT ADVICE WOULD YOU GIVE TO A YOUNGER VERSION OF YOU?

Build a business that is able to function in your absence so that you can more easily relax and take vacations.

ANYTHING ELSE?

As you can see in the picture, there really is a white dog at White Dog Promotions! Meet Addy, the ADDY-vertising dog.

She is the second generation White Dog, preceded by our family pet, Doc. The name White Dog Promotions came about in 2005, when Doc and I were working from my home office and all of the Teter boys were in school. It was now “just” the dog and I at work, and I was ready to add printing and promotions to the business.

4603 John Garry Dr, Suite 2, Columbia 573-875-1144 | Toll Free 877-875-1144 | www.WhiteDogPromos.com 70 APRIL 2018

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SPON SOR ED CON TEN T

WOMEN

BUSINESS WHAT IS YOUR AREA OF EXPERTISE?

As a Chiropractic Physician I am thrilled to be able to provide better care and have a greater impact on health and wellness in my community. I provide general chiropractic care for anyone with migraines, low back pain, nutritional needs, pregnant women, athletes, men and children of any age, and more!

TO WHAT DO YOU ATTRIBUTE YOUR SUCCESS?

To my family and to my patients at Compass Chiropractic. My family has been by my side every step of the way, and they continue to encourage me to be a better person and Physician.

My patients have supported me from the beginning of my career and continue to do so daily. I couldn’t love my job more!

HOW HAS YOUR PARTICULAR INDUSTRY BEEN SUPPORTIVE OF WOMEN?

Dr. Ashley Emel DC, MBA, BS, CACCP Compass Chiropractic & Wellness

Women make up nearly 50% of the chiropractic field. It continues to grow and support women in our industry. Some of the top Chiropractic Physicians are women.

WHAT INSPIRES YOU PROFESSIONALLY?

When I meet new patients in the office, some have almost given up on finding relief, being pain free, being able to sleep, or even console their colicky baby. I am inspired by their drive to not give up & to find the answers of relief. The patients in our office

are our family. I love hearing about their day, kids, grandkids and that they are feeling healthy and well.

WHAT’S YOUR OWN PERSONAL MANTRA?

“It is Well with My Soul” and “Tell me I can’t and I will show you how I will” WHAT IS AN ACCOMPLISHMENT YOU ARE MOST PROUD OF?

My Family! They are everything to me. I am proud of my daughters, Finley 6, and Charley 2. They have so much eagerness and excitement in life. They are smart, loving and sweet. I am also very proud of my husband, and the daily sacrifices he makes for our family.

WHAT WOMAN INSPIRES YOU AND WHY?

Dr. Jeanne Ohm. She is so passionate about Chiropractic care and most importantly Chiropractic care for children.

She strives to be better each day, and to teach as many about our profession as possible.

WHAT STRENGTHS DO YOU BRING TO THOSE AROUND YOU?

I bring love, empathy, healing, and compassion to those around me. I also bring a very optimistic heart!

WHAT ADVICE WOULD YOU GIVE TO A YOUNGER VERSION OF YOU?

Don’t let others tell you that you can’t. Show them how you can and will. Don’t be afraid of the future as it holds much greater things than the past. Each day brings a wiser YOU.

2516 Forum Blvd. Suite 102, Columbia (573) 445-4444 Compass-Chiropractic.com COLUMBIABUSINESSTIMES.COM 71

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SPON SOR ED CON TEN T

WOMEN

BUSINESS WHAT’S YOUR OWN PERSONAL MANTRA? BS: What can I do today to make

things better for me, for my community, and for the world?

WS: Persevere. Work hard, stay

positive, finish what you start and help others along the way.

WHAT DO YOU THINK IS THE MOST SIGNIFICANT BARRIER TO FEMALE LEADERSHIP OR WOMEN OWNED BUSINESSES? JS: I think a big one is owning

our accomplishments and not being afraid to promote our capabilities and successes.

WHAT STRENGTHS DO YOU BRING TO THOSE AROUND YOU?

Columbia Chamber of Commerce

PK: I like to be the “we will TO WHAT DO YOU ATTRIBUTE YOUR SUCCESS? PK: A willingness to learn and

listening to others.

JS: I feel that my success

Jolyn Sattizahn

to date has resulted from a

Vice President of Community Affairs

combination of a willingness

Penny Kuhns-Knarr

to go the extra mile in my work and listen to the guidance of

Director of Administration

trusted advisors.

Lakeela Mings

WHITNEY: Integrity.

Information Specialist

Brandi Spurling

Engaging Business

figure this out” person. I try to help others see the positive side of things.

BS: My ability to creatively

solve problems or bring a fresh take to a seasoned process or idea has been a strength I have carried in each of my roles.

WS: I bring calm collectedness

to our team during stressful situations.

Director of Women’s Network

for Community Excellence

HOW HAS YOUR PARTICULAR INDUSTRY BEEN SUPPORTIVE OF WOMEN?

Whitney Schieber

working with our community

JS: The Chamber is the voice of

partners and producing

the business community, and one

WHAT IS YOUR AREA

a variety of issue-based

of the things we are particularly

WHAT ADVICE WOULD YOU GIVE TO A YOUNGER VERSION OF YOU?

OF EXPERTISE?

educational and leadership

good at is creating opportunities

PK: Don’t be afraid. You are

development opportunities for

for women and all people to

enough.

Director of Membership Engagement

PENNY: I think everyone wears

many hats in small businesses.

I would call myself a business database specialist and

LM: My ability to sympathize

and relate and my positive attitude and energy.

our members.

connect from various businesses,

BS: No matter what the

BRANDI: As a true millennial, my

organizations, and industries.

situation, show up with love

focus has been in so many areas.

LAKEELA: Women are recognized

first. You’ll have a much

If I had to choose one, I would

as business women of the year

brighter perspective and

financial officer.

say my overarching focus and

with Athena awards. We also have

outlook in both your personal

JOLYN: I am responsible for

strength would be on people.

a Women’s Network division.

and professional relationships.

300 S Providence, Columbia | 573-874-1132 | ColumbiaMOChamber.com 72 APRIL 2018

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COLUMBIABUSINESSTIMES.COM 73

OFF TO A RUNNING

START

Three female business owners.

One entrepreneurial spirit.

PHOTOGRAPHY BY KEITH BORGMEYER

The Passionate Newcomer BRANDI HUEBNER Owner, Eat Fit Go

By Madison Love Brandi Huebner brought the franchise Eat Fit Go to Columbia in April of 2017 after working part-time as an aesthetician at Pela Cura Laser & Medical Spa. Eat Fit Go came into Huebner’s life just when she needed it most.

While suffering for 20 years with undiagnosed Hashimoto’s disease, an auto-immune disorder that is triggered by eating gluten, Huebner’s extreme fatigue became a daily obstacle. It was the late Dr. William Trumbower, a specialist in obstetrics and gynecology at Pela Cura, who was able to explain her illness after taking the time to do extensive bloodwork.

One year after her diagnosis, Huebner found herself struggling to keep up with maintaining her health. “I was a busy, on-the-go mom and at 2:00 in the afternoon would realize I hadn’t eaten yet,” Huebner says. “You can’t just stop and get something quick that’s healthy — you don’t know what has gluten and what doesn’t.”

74 APRIL 2018

COLUMBIABUSINESSTIMES.COM 75

While visiting her hometown of Omaha, Nebraska, with her husband, Jeff, Heubner stopped by an Eat Fit Go on the suggestion of a friend. “Well, I don’t even know what this is, but I have to have it,” Huebner says, explaining her reaction upon walking in. After hearing more about Eat Fit Go’s mission to provide healthy, delicious options for people, well, on the go, Heubner was determined to bring the franchise to Columbia.

One year later, the doors of Columbia’s first Eat Fit Go opened, recording one of the most successful opening days on any Eat Fit Go franchise. Huebner attributes the store’s success to the marketing and meal delivery she did before the doors officially opened.

“I drove to our distribution center in Kansas City once a week to pick up orders for interested customers and businesses,” Huebner explains. “Each week my sales nearly doubled, and by the time our doors were open, we had a nice customer base and many more who couldn't wait to try it.”

Building off of this success, Huebner and Tiffany Wild, her business partner and best friend, opened a second location in O’Fallon in early 2018.

As the business expanded, Huebner saw that the need for an easy place to get healthy food went beyond just those with dietary restric76 APRIL 2018

tions. “I knew there were a lot of other people struggling with the same issues I was. Beyond allergens and weight loss, it helps busy moms and elderly people who don’t want to cook for themselves,” she says.

Through Eat Fit Go, Huebner hopes to share her knowledge on healthy eating with the community of Columbia. “I have hopes to get into schools to do talks about healthy eating with kids, maybe making it an option to bring in meals,” says Huebner.

In 2018, she wants to educate more customers about what Eat Fit Go offers: catering, delivering, in-store options. In time, Huebner hopes to open a second location in Columbia, but she’s happy focusing on giving back and spreading awareness on what Eat Fit Go has to offer now.

“The gratefulness of our customers that come in telling their success stories makes me feel like we did the right thing,” Huebner says.

After suffering for two decades, Huebner was ready to take back her life. Now, she’s ready to use Eat Fit Go as a platform to change the way Columbia thinks about eating.

The Enterprising Educator

KELLY (KILGORE) BIETSCH Owner, Kilgore Respiratory

By Jordyn Miller Kelly (Kilgore) Bietsch, owner of Kilgore’s Respiratory Services, has always been motivated by her passion for helping others. “All my life, I’ve always wanted to do more,” she says.

Bietsch's business dreams became reality after she put her house on the market and moved to Columbia to start her practice in 2003.

Kilgore’s Respiratory Services treats sleep apnea and other respiratory conditions and provides ventilators, oxygen tanks, and nebulizers to its patients.

Bietsch and her husband, Fred, opened their business in the back closet of the building that they're now in.

By 2007, they had around 100 patients. By 2018, that number had grown to 12,000 in three locations.

Photo by Casey Buckman

COLUMBIABUSINESSTIMES.COM 77

“I knew I was doing something that no one else was. I was going to be the education company,” Bietsch says. “There are plenty of big, strong, national companies that are more organized that I knew I couldn’t fight. But once I grabbed that education niche, it was like a fever, and I just wanted to help.”

As the owner of the practice, Bietsch is able to spread herself out and oversee all of the business’s many different moving parts.

Bietsch works in her clinical capacity as a respiratory therapist multiple times a week. She also does educational lunches with doctors to teach them about different respiratory issues. “A day here is awesome,” she says. “It’s busy and it’s never the same day. I get to educate and motivate, and I try my best to lead by example.”

The company prides itself on their consistent follow-ups with patients after treatments. “We’re one of the very few companies in the country that has a preemptive follow-up program,” says Bietsch.

Employees will call patients to check up on them regularly just to ensure satisfaction.

Bietsch’s drive to help has led the company to donate different medical equipment to patients who need it but can’t necessarily afford it. “I am so lucky to have a job that literally changes people’s lives,” she says.

Bietsch is now looking to find new towns that have the need for their practice — she still wants to expand the number of people they can help.

“When we go into those areas, we do really well because they’re just shocked that somebody cares,” Bietsch says. “People are really happy that someone is going to take care of them.”

And that’s her goal: to be the company that always has its patients’ backs.

78 APRIL 2018

The Visionary Retailer ANNE TUCKLEY

Owner, Anne Tuckley Home

By Elizabeth Quinn “When you think of interior design, I want you to think Anne Tuckley: globally-inspired, locally-designed,” says Anne Tuckley, owner of Anne Tuckley Home.

However, one title doesn’t suffice for Tuckley, interior designer, home stager, shop owner, event planner, and business owner.

Before Tuckley became the go-to Columbia interior designer for proms, galas, or real estate, she was an 18-year-old from a small town who decided to break out of that environment and move to the most fast-paced place in America: New York City.

From being a flight attendant to selling Chanel bags to modeling, Tuckley experienced it all. When she moved to Columbia, she started as a faux painter for Inside Outlet, a home décor store. From there, people began asking her to decorate their homes. By 2004, Tuckley had formally become an interior designer and ventured into retail.

Anne Tuckley Home, located at Southport Marketplace, began in an old office building.

At first, the store was only open one weekend a month. After the last of the other businesses moved out of the building, she was ready to expand the store with more retail options and more employees. “I am one person with my own set of skills, and there are only so many hours in a day that I can invest in each of my endeavors,” Tuckley says. “I was holding back the business by not expanding. Bringing on a team of retailers improves both the quantity and quality of services and products provided.”

The black-and-white-branded store is now home to four woman-owned lines that range from clothing to reusable bottles to home décor. Her newest addition to the store is Annie Sloan Chalk Paint, which was added in February of this year.

Being an interior designer is not quite as straightforward as it might seem. HGTV makes it look easy because you only see a fraction of what goes into the projects, Tuckley

jokes. Lots of clients aren't sure what they need. “I have to be a mind reader so that I can create a space that is truly their own,” she says.

The projects don’t come easy either. “Each project is physically, emotionally, and intellectually draining,” Tuckley says. “I put all of my energy into each project. I would love to have 10 clones.”

A big drive in Tuckley’s business is her repeat customers — her first client has had Tuckley redecorate her home three times. “What I do is very personal because one's home and business is personal,” Tuckley says. “As a result, I end up becoming a friend, a confidant, a mentor, a marriage counselor, and a therapist.”

Although Tuckley gets inspiration from Pinterest or other interior designers on Instagram, sometimes she finds herself ahead of the trends — part of being a designer means being able to predict the changes, Tuckley says. “It is incredibly rewarding when I flip through a magazine boasting the latest style and realize I've already implemented it in my work,” she adds.

Everything in life has the potential to be an inspiration, Tuckley says. Her store, which is newly renovated, is one of the places where clients can start to envision their projects. “I want the store to be a source of inspiration,” Tuckley says. “I want people to walk in and be excited about designing and decorating their spaces.” CBT COLUMBIABUSINESSTIMES.COM 79

FR OM TH E

Ground Up Inspirational women who have paved the way in Columbia.

BY DAVID MORRISON PHOTOGRAPHY BY KEITH BORGMEYER

80 APRIL 2018

Mary Anne McCollum: Columbia's first (and still only) female mayor.

COLUMBIABUSINESSTIMES.COM 81

WHEN ANN COVINGTON BEGAN practicing law in Columbia in the late 1970s, she often heard her profession preceded by her gender: woman lawyer.

She didn’t mind the adjective all that much. She had heard worse. But she also didn’t believe it was necessary.

“I wanted to be perceived as a lawyer.

Not as a woman lawyer,” Covington says.

“But we were unusual enough that the adjective was used. I wanted to be perceived as a very, very good lawyer and, if necessary, then as one who happens to be a woman.”

The history of Columbia is full of women who blazed their own trails and fought to command the same respect that was so easily afforded to their male counterparts — women such as Covington, who became the first female chief justice of the Missouri Supreme Court. And Betty Anne McCaskill, the first woman elected to the Columbia city council. And Mary Anne McCollum, the first woman to serve as mayor of Columbia. And Susan Stanley, nee Wooderson, the first female officer in the Columbia Police Department.

These are the stories of four groundbreaking women from Columbia’s past.

Happy Accidents Ann Covington never imagined herself on the bench. She had earned her bachelor’s degree in English literature from Duke University and, after moving to Columbia in 1968, wanted to enroll at MU to earn her Ph.D. and set herself up for a professorial post.

As time passed, though, law school became a more attractive option. Covington graduated with her JD in 1977 and went to work in the state attorney general’s office. Within the office, she and the other female attorneys were treated as equals.

But in trial settings . . . experiences varied.

“I did experience some surprise: the ‘You’re a lawyer?’ kind of reaction,” Covington says. “There were so few of us — in my class, fewer than 10 percent were female and there were very few women practicing at that point. We were, in the great sense, an oddity and were treated by some with great respect, by others with curiosity, and by others with less than respect.

82 APRIL 2018

“Which is not to suggest that one did not have a chance to prove oneself.

Because one did.”

After two years as an assistant attorney general, Covington opened her own practice in Columbia. In the mid1980s, the St. Louis and Kansas City chapters of the Women’s Bar Association started pushing for more female representation among the judiciary.

Covington, through connections she had made in her law career, earned an appointment to the Missouri Court of Appeals in 1987. She was the first woman to hold that distinction.

“I have described my career, and my life, in fact, as being a series of what I call ‘happy accidents,’” she says. “I had never dreamed of being a judge until not long before I applied. It was not a goal at all. But the impetus was a suggestion from some others, and I considered it.”

Covington was appointed to the Missouri Supreme Court in 1989 and served on it until 2001, rising to the level of chief justice from 1993 to 1995. She was also the first woman to fill both of those roles, and during that time — more than 12 years — Covington remained the only female Missouri Supreme Court judge.

Now, there are three women on the seven-judge panel.

“The number of female law students is equal (to male) and that, of course, has a ripple effect as the profession grows and the river runs out. Opportunities for women have continued to grow,” Covington says. “Women suffer some different treatment from time to time still. We cannot pretend that’s not true. But in a relatively short time, I think things have progressed remarkably well.”

AN N

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Leaving a Legacy The swearing in of Betty Anne McCaskill would not be business as usual. McCaskill, who became the first woman elected to the Columbia city council in 1971, brought a brown paper bag filled with props for the occasion.

First, she pulled out a family photo and placed it in front of the chair that would be hers on the dais. Then, she pulled out a vase of flowers. Then an apron, which she tied around her waist.

BETT Y

ANNE

McCA SKIL L

Her children were mortified.

“She was making a statement, visually, which I understand the power of that now,” says her daughter, U.S. Senator Claire McCaskill. “But at the time, it was, ‘Oh lord, save me! Could I be any more embarrassed? My mother is making this spectacle.’

“When you say, ‘shaking up the status quo,’ mom was that kind of city council member. She kind of shook things up.”

To say that Claire grew up in a politically active environment would be an understatement. Her mother majored in political science at MU, and her father, Bill, served as the Missouri State Insurance Commissioner. Betty Anne used their house in Columbia as a veritable “Grand Central Station” to campaign for causes near and dear to her, “I was always surprised that other children weren’t required to sit around the kitchen table with sponges and seal envelopes,” she says. “I didn’t realize how unusual it was that mom and dad had me say, ‘Trick or treat and vote for JFK,’ when I was 7 years old. We were raised in a household where we were taught that people from both parties were honorable people. My perspective was certainly molded by that, that public service was an honorable thing.”

Verna Laboy has been channeling the spirit of Anna Fisher for the past two decades.

Laboy is a health educator with Columbia/Boone County Public Health and Human Services as well as a community activist. Fisher, who lived from 1867 to 1938, was an entrepreneur and the first black woman to own a restaurant and catering business in Columbia.

Laboy played Fisher on the occasion of Fisher’s induction into the Boone County Hall of Fame in the 1990s. In her free time, Laboy presents Fisher’s life story — in Fisher’s voice and dressed entirely in period-specific garb — to groups around Boone County, such as the Mary Paxton Keeley Elementary School fifth-graders she entertained on a Wednesday morning in February.

“I’m the most famous chef to ever live in Boone County,” Laboyas-Fisher told the students. “There wasn’t a wedding, a ball, a reception of any status in this town that I didn’t have something to do with.”

To inhabit the role of Fisher, Laboy had to do a lot of research — there wasn’t much in the written record. So she would go to the grocery stores and churches in her neighborhood, find the oldest person there, and ask if they knew about Anna Fisher.

The stories she heard were remarkable. Fisher worked from a young age for the prominent Lenoir family to help support her own family. She learned how to cook from the kitchen staff, then she branched out into her own catering business.

Her beaten biscuits and country ham sandwiches were nationally known. Her food won a medal at the St. Louis World’s Fair in 1904. She served President William Howard Taft when he visited the state fair in Sedalia in 1911.

All, Laboy is quick to point out to students, with only a third-grade education.

“They would line up for my biscuits. I perfected what I was passionate about, and no one could do it better,” Laboy-as-Fisher said. “What do you want in your heart? What do you want for yourself? It’s time to dream, and dream big.”

Fisher’s story is also one of segregation. She opened her own fine-dining restaurant on land she owned, Fair Oaks, which served high-class white patrons in Mid-Missouri. Black customers were not permitted to sit in the dining room. They had to take their meals to-go from the back door.

“The spirit of Annie Fisher, her story, is one of overcoming, success, being resilient, rising above. I couldn’t resist telling her story,” Laboy says.

“I do this to keep Annie Fisher alive, the gift of her life alive, to be able to pour that into you today,” she told the class at Keeley. “I plant a seed in your souls today, and I hope something takes root and grows.”

COLUMBIABUSINESSTIMES.COM 83

McCaskill, who was in high school at the time Betty Anne took her seat on the city council, said she would hear grumblings here and there from her mother about the obstacles she faced, but she mostly struck a tone of determination. Betty Anne never met a stranger who she wouldn’t engage in conversation. Five minutes later, she’d know their life story. And as Claire’s political career blossomed, her mother campaigned tirelessly for her.

Betty Anne passed away in 2012 at the age of 84. Her daughter continues to live by the example she set.

“I now realize how much I learned from her, in terms of her willingness to step out of her comfort zone and hug strangers,” McCaskill says. “I’m proud of how easily that comes to me, and I think she’s largely responsible for that.”

missioner with the Columbia Housing Authority for 20 years.

“From the time I got on the city council, I knew we could do better with public housing,” McCollum says. “As mayor, I stayed very involved and interested in the direction. I worked to appoint commissioners that I knew would help redefine public housing for our city.”

Her favorite part of the job was always interacting with the constituents.

“It’s because of the citizens that Columbia continues to grow, prosper, and always be at the forefront, or on the cutting edge, of doing things

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E D

O O

Mary Anne McCollum followed the issues that interested her all the way to city hall.

McCollum started her career in Columbia politics on a stormwater task force. When the Second Ward city council position came open in 1985, McCollum threw her hat into the ring. She ran on a platform of diversifying the city’s economy, providing for continued growth, and improving the city’s public housing system.

She won the seat. Then she won re-election. Then, following considerable encouragement from her friends, she decided to run for mayor.

“I know at the time, going through that election in 1989, there were people that said a woman cannot be elected mayor, especially a woman my age,” McCollum says. “At that point, I was 39 years old. I didn’t consider myself exactly young.”

McCollum served as the first — and still only — female mayor of Columbia from 1989 to 1994.

During her time in city government, McCollum was part of the group that founded the local business development group Regional Economic Development Inc. — REDI — in 1988. In 1993, she presided over the inaugural Columbia Values Diversity breakfast, which celebrated its 25th anniversary in February.

Among other projects, McCollum took up the cause of affordable public housing as mayor, and after her term ended, she served as a com-

ON

A Passion for People

College and her master’s in education from MU. Her only professional experience had been a year as guidance counselor and teacher in the Warren County school district.

But her brother-in-law was a police officer in Kansas City, and he was always telling the family about all the exciting things he got to do.

“It sounded like more fun than working in a small school,” she says.

She was one of only eight female applicants out of 100 total. She took a written test and then went through an in-person interview with a three-person panel that included Chief Paul Cheavens. Then she waited to hear back.

A few weeks later, she got the news. In November 1973, Susan Wooderson became the first female police officer in the city of Columbia.

“My colleagues had a 'wait and see' attitude,” says Wooderson, who now goes by her married name, Susan Stanley. “The citizens were somewhat more resistant, especially male traffic violators. But no one enjoys getting a ticket.”

Stanley served on the force for 21 years, working traffic for her first year and then spending four years in the juvenile bureau before settling in as a detective for 16. Although she was the first, Stanley is quick to point out fellow female officers that followed over the next few years: Bobbie Arnold, Susan Stolz, Robin Laughlin, Fontella Ford, Becky Covington, and Laura Smith among them. By the time Stanley retired from the force in 1994, she estimates the Columbia Police Department employed around 15 female officers.

“I worked as part of a team in a competent law enforcement agency with the CPD, very professional men and women working hard to make Columbia a safe community,” Stanley says. “Law enforcement today seems much more difficult and dangerous for men and women. The number of officers killed in the line of duty is staggering. I feel fortunate to have lived and worked in a less violent era.

“Columbia was not exactly Mayberry in the ’70s and ’80s. We had our share of crime. But the men and women in police work today have a huge challenge. One, though difficult, I believe they are equipped to handle.” CBT

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right,” McCollum says. “The most enjoyable part of it was meeting people and working together with the citizens to make things happen. When people ask, I say that, after two decades, you forget about the long hours and all of that. As I look back on it, the thing I’d have to say I miss is that interaction with our citizens.”

First on the Force It was a newspaper ad that first called out to Susan Wooderson: a hiring call for Columbia Police Department officers.

At the time she saw that ad, she had her bachelor’s degree in psychology from Missouri Valley

24 TH A N N UA L

International Awards Banquet THURSDAY, M AY 24 , 2018 Stephens College • Kimball Ballroom 5:30-6:00pm Cocktails & Networking

6:00-7:30pm Dinner & Program

Register online by May 17, 2018

Colu m bi a M OC ha m be r.com $30 p e r p e r so n | $ 5 00 p e r tab l e Presenting Sponsor: Drewing Automotive • Gold: Cumulus Broadcasting, Dave Griggs Flooring America, Veterans United Home Loans • Awards: Stephens College • Decorations: A-1 Rental • Silver: RE/MAX Boone Realty – Elizabeth Mendenhall • Location: Stephens College • Catering: Fresh Ideas Food Service Beverages: Les Bourgeois Vineyards • Design: The Business Times Company Print Services: Shelter Insurance Companies – Main Office • Video Production: KOMU 8 & Mid Missouri CW • Media: The Business Times Company PRESENTED BY:

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COLUMBIABUSINESSTIMES.COM 85

TITLE IX Local Title IX Coordinators discuss their programs.

BY BRECK DUMAS

TITLE IX is a short and simple federal law. It reads, “No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any educational program or activity receiving Federal financial assistance.”

But the interpretation of the law and guidance from the Department of Education has varied over the years, often being swayed by either landmark cases or initiatives from different presidential administrations. For much of the law’s history, Title IX was interpreted in a mostly athletic context, spurring schools to develop female sports programs equal to their men’s teams. But in the last decade, schools have also turned to Title IX to adjudicate sexual assault, harassment, and other gender discrimination on campus. To remain in compliance, institutions have bolstered their training and resources for Title IX over the years.

Stephens College, Columbia College, and MU all have robust training programs for faculty, staff, students, and counselors.

With each school being unique, their Title IX coordinators are able to provide individual insight about how they address enforcement on their respective campuses.

86 APRIL 2018

Columbia College Mark Falkowski is Columbia College’s first general counsel. Since he arrived at the school in 2016, he’s built the office from the ground up. When it comes to Title IX, Falkowski says it’s “something everyone wants to get right and handle appropriately.”

Given his prior work at another Midwest college system and extensive experience as an attorney for a high-profile firm representing higher-ed clients, Falkowski is able to discuss not only Title IX’s history, but its evolution.

“Twenty years ago, a lot of schools may not have had an in-house attorney,” Falkowski says. But as regulations and liability have grown in the realm of higher education over the years, it’s become critical for schools to focus on compliance.

Not long ago, many schools weren’t equipped to conduct Title IX investigations, which have no statute of limitations, and of late, cases of respondents (those accused) suing colleges for unwarranted disciplinary action have hit the news. In light of this, Falkowski says, there’s an industry-wide focus for respondent’s rights — ensuring fair due process for all parties in an investigation.

Columbia College is proactive with their Title IX program and in following federal guidance, Falkowski says, but he talks about recent national changes from a broad sense. “Schools can find themselves in a tough spot,” he says. Title IX investigations are conducted with a burden of proof based on a “preponderance of the evidence” — or in other words, “more likely than not” — which is different than the burden in criminal cases, where there is a much higher standard for determining guilt.

The set-up of Columbia College is unique compared to other schools. While more than 2,500 students attend the main campus in Columbia, Missouri, the majority of its students attend the college’s network of locations nationwide. More than 400 students live on its traditional day campus in Columbia, for whom they focus on bystander intervention through their Step Up! Program, which introduces the idea of positive and appropriate intervention in possible crises situations.

The school’s Title IX coordinator, Molly Borgmeyer, says she’s most excited about an ongoing conversation series on campus called “Cougar Conversations.” Their upcoming discussion on April 4 will be called “#MeToo and Aziz Ansari: A Conversation on Communication and Consent.” Borgmeyer says their hope is that “through the different lenses of collaborators we will be able to provoke thought around [these questions]: what is the #MeToo movement? How are perceptions of consent so different? How do we balance expectations and communication without violating boundaries?”

Ultimately, Borgmeyer’s focus is on working consistently to create and maintain a safe and caring community on campus, and she believes it can be done through “ongoing collaboration and education.”

Mark Falkowski is Columbia College’s first general counsel.

Since he arrived at the school in 2016, he’s built the office from the ground up. When it comes to Title IX, Falkowski says it’s “something everyone wants to get right and handle appropriately.”

COLUMBIABUSINESSTIMES.COM 87

Stephens College So are things different at a school where all the undergrads are women?

Shannon Walls, the Title IX coordinator for Stephens College, first brings up the common knowledge in Title IX cases: men tend to be the offenders against women. “But anyone can experience it from anybody,” she says.

“It’s not really nuanced here,” Walls adds. “We may have less of it than other institutions that comingle men and women, but we certainly experience our share of it.”

Since Stephens is a women’s college, they don’t have to deal with the athletics portion of Title IX, which has historically gotten the most attention. But the school does pay particular care to equity in their graduate programs, which do allow men.

“While we are very women-focused, we’re very open and accessible to men and we would be held responsible [under Title IX] for addressing anything that might turn men away or prohibit men . . . any obstacles that might [keep them from] being able to fully participate.”

Shannon Walls, the Title IX coordinator for Stephens College, first brings up the common knowledge in Title IX cases: men tend to be the offenders against women. “But anyone can experience it from anybody,” she says.

Walls also raised the point that Title IX investigations, while thorough, are vastly different than criminal cases. “People confuse our process with those of the legal system. But our sanctions are related to the participation within our community and within our institution. They’re not charging criminal behavior, they’re not sentencing jail time — the criminal court system is very different than what we handle with our community and our code of conduct and our standards within our community.”

Sanctions range from a verbal warning to expulsion when a respondent is found “responsible.”

Ultimately, the core of Stephens’ focus in their Title IX program is to stop, prevent, and remedy when presented with a reported offense against a student or employee. Due process is critically important to their program, but providing resources to victims is paramount. “It’s helping that person have the counseling and support and the pieces to move forward with their lives,” Walls says.

88 APRIL 2018

University of Missouri The university is using the findings to develop and implement action steps in response to the survey. Improving the campus climate to prevent instances of discrimination is part of the key focus.

While large institutions like MU face different challenges in addressing Title IX compliance, they’re also able to dedicate significant resources to their program.

MU participated in a climate survey on sexual assault and sexual misconduct in 2015 in conjunction with the Association of American Universities, the elite group of schools of which MU is a member. The survey gathered data on the instances of sexual assault and misconduct on the campuses of AAU member institutions in order to get schools to implement or modify policies to prevent and respond to such instances.

The report highlighted MU’s bystander intervention program, GreenDot, as one of the best in the country.

MU further conducted a comprehensive campus climate survey in the fall of 2016, part of a broader effort to “develop a better understanding of the learning, living, and working environment on campus” according to the school’s report. Nearly 10,000 members of the campus community participated, including students, faculty, and staff.

Findings from the survey were consistent with figures from other institutions of

higher education, as reported by Rankin & Associates Consulting, whom MU contracted to assist in the initiative. Similar surveys from other parts of the country found 20 to 25 percent of participants said they had personally experienced “exclusionary, intimidating, offensive and/ or hostile conduct” on their campuses.

Nineteen percent of survey respondents reported experiencing such conduct at MU, and 26 percent of those said the conduct was related to their gender or gender identity.

The university is using the findings to develop and implement action steps in response to the survey. Improving the campus climate to prevent instances of discrimination is part of the key focus.

Former Boone County prosecutor Andy Hayes is the interim assistant vice chancellor for civil rights and Title IX at the university. She took over the role last year.

Hayes says the office receives reports of many types of harassment and discrimination, and she explains that they aren’t all from students. “We take reports from anyone — students, employees, visitors, or any witness to an alleged incident,” she says. “Some reports come from off-campus or big events, like football games, and we may not know the names of those involved. I think that’s where a lot of confusion lies: our reports might be for things that we can’t fully investigate due to insufficient information or parties associated with the university.

Despite some of these limitations, we follow up on each report to the extent possible and do what we can to resolve concerns, with our goals of maintaining an inclusive and safe campus in mind.”

Title IX investigations by schools don’t carry the same authority as law enforcement. They can’t force a respondent to participate, and might not even be able find them — especially if they’re not a part of the campus community.

To help, the Civil Rights & Title IX Office maintains a working relationship with the University of Missouri Police Department.

MUPD is in close communication with the office and assists when needed, but that communication isn’t a two-way street — for

privacy reasons, the Office for Civil Rights & Title IX is restricted in its ability to share information outside of their investigations.

In fact, they cannot confirm or deny to third parties whether any particular investigation is going on.

That confidentiality provides an added level of trust for individuals who wish to file reports. Along with the heightened public awareness brought about by initiatives like the #MeToo movement, schools even receive reports of incidents that occurred years prior.

“We may get a report in 2018 of an incident that occurred when someone was in high school or during their childhood.

But that report will be counted as part of this reporting year,” says Hayes, “It just shows that people have a comfort coming to us, and we are able to document the information they are willing to share.”

What’s also important is that, once a report is filed, the Office for Civil Rights & Title IX is able to provide referrals for campus and community resources to all individuals — whether they have the ability to conduct a full investigation or not.

BRINGING IT ALL TOGETHER While Title IX also applies to K-12 institutions that receive federal education funding, much of the public focus has been on higher education: particularly athletics, the field that gets far more complaints than any other.

But according to the Department of Education’s Office for Civil Rights, the second most reported complaints are related to sexual harassment or sexual violence.

When it comes to the complexities and significance in compliance with Title IX, Falkowski says it best: “It’s about so much more than athletics.” CBT

RESOURCES https://www2.ed.gov/about/reports/annual/ ocr/report-to-president-and-secretary-ofeducation-2016.pdf https://www.aau.edu/key-issues/aau-climatesurvey-sexual-assault-and-sexual-misconduct-2015 https://rsvp.missouri.edu/green-dot/ COLUMBIABUSINESSTIMES.COM 89

Executives on

Leadership We hear a lot about the challenges women face when working toward positions of leadership, but we hear less about how those challenges are being met on the local level.

Here, three female leaders in Columbia’s corporate world — Dr. Amanda Andrade, chief people officer for Veterans United Home Loans; Jennifer Peck, marketing and communications director for Missouri Employers Mutual; and Randa Rawlins, executive vice president for Shelter Insurance — share their opinions and advice.

BY M EG A N W H I TEH EA D P H OTOS BY A N TH ON Y J I N SON

90 APRIL 2018

Jennifer Peck

COLUMBIABUSINESSTIMES.COM 91

Lead by Example Leaving Legacies

What legacy do you hope to leave for future female business leaders?

“It’s no longer a point of discussion.

How fabulous would it be if we didn’t have to talk about the differences between people and how much harder it is for a woman? The reality is that we are all different from one another in any number of ways.

What if all we were looking for is a way to respect peoples’ differences and use their strengths to move forward instead of having to solve problems? I hope, over time, it’s not about your title, your gender, or your functional role, but whether or not your ideas or your accomplishments have merit.”

—Jennifer Peck

92 APRIL 2018

when you’re interested in what they have to say and what they’ve done and how they might approach something.”

There are many different types of leaders. But whether you are an introvert or extrovert, creative or logical, or anything in between, there are a few commonalities that can be found.

When discussing the challenges women tend to face Randa Rawlins, executive vice president at Shelin the workplace, all three executive women voiced ter Insurance, pushes hard for collaboration in all similar points of view. No matter what challenges situations. “I am very much a person who wants you may face, no matter who you are, the way to get to listen and make sure I understand what all the through is to work hard and be confident. issues are before I make a decision,” she says. “At “I think my experience has been about busting it the same time, I want to make sure that the peoout to do the work that needs to be done, embracple who are working with me have confidence that ing personal and professional risks, taking care of I know what I’m doing and can make a decision to the role that I was entrusted with while continumove forward. We may disagree, but they have had ing to work at building a personal capacity and suptheir input. I spend a fair amount of my day visiting porting others as they also built their capacity.” with employees. I like to go sit in their offices, make says Andrade. “There was a chapter in my career them feel comfortable, when I was the youngest and make sure they’re female on an executive comfortable coming to team. I felt like it was too me. I think it’s worked for easy for some of the oththe most part.” ers to dismiss me or cut Dr. Amanda Andrade, me off for their own gain. I Veterans United Home addressed it by asking my Loans’ chief people offileader to help coach me cer, agrees. She says: “[I through it and also give have] such a strong interme feedback when he saw nal pull to assist peoit happening. He did, and ple in figuring out where I will be forever grateful. they want to be with . . . Embrace the possibilregard to business deciities in your life. Stay true sions, projects, work, to honing your craft and career, life, relationships, your career will head you etc. It drives me to adapt to where you’re needed to each scenario based on — and work at a company the needs and objectives or in a profession that you of the person or teams —Randa Rawlins truly love.”

I’m supporting. I want to Rawlins also found conshow up for them in whatfidence through mentors ever way is most effective at a young age. “I was very fortunate to work in a law for their specific situation so I can help and not be firm in Kansas City when I was younger that had a a hindrance.” couple of senior partners that really loved having Getting to know the people you work closwomen in the firm. They saw the opportunity for the est with, figuring out how they work together the firm to develop from a diversity perspective,” she most effectively, and being open to changing your says. “That gave me a lot of confidence to never be perspective for the good of the team or of clients intimidated by the situation. . . . When I transitioned seems to make for a successful leader. to Shelter, having that confidence allowed me to “Knowing that you don’t know it all, knowing know that I can do whatever was put in front of me.” that you ought to listen to others and learn from Peck maintains a similar attitude. “There have them, and working your tail off to be exposed to as been challenges along the way, but I’m the kind of much as you can benefits your team in a number of person who does not like to be told I can’t do someways,” says Jennifer Peck, marketing and commuthing,” she says. “Just tell me I can’t and I’m going to. nications manager for Missouri Employers Mutual.

I think I assumed, for the better part of my career, “It makes you more approachable as a leader. Also, that the barriers I ran into were the same for everyit helps those you work with rise up and be leaders one. I don’t think I wanted to admit that there were themselves when they know you’ll stop and listen, barriers that were unique to me as a woman, but I

Break Barriers

“Whatever it is, it’s okay to be yourself. You just need to have the confidence to stand up and say ‘I can do this.’”

Randa Rawlins

Leaving Legacies

What legacy do you hope to leave for future female business leaders?

“I want them to understand that it’s OK to be certainly have recognized those over time. . . . I made up my mind not to accept them. I acknowledged them for what they were, recognized what was happening, and, with as much intention as I could, tried to give people a different set of experiences.”

Find Inspiration To gain the confidence and develop the work ethic it takes to become a success in the business world, it’s important to learn from those who came before you and those you work with closely. It isn’t just about learning from others’ mistakes or successes; it’s about watching, listening, and discerning what works best for you. Letting your mentors, co-workers, family, friends, etc. help build you up and teach you is crucial.

Rawlins specifically saw a leadership style she admired from a former president of Truman State University, Charles McClain. “He was a leader in higher education his entire life,” she says. “He was a very humble and quiet

leader, and I think there’s something to be learned there.

It was never about him — it was about others and what he could do for them. There are a lot of people, too, who you don’t necessarily think of as leaders. There’s a wonderful, sweet lady I go to church with who has just been a real leader in a lot of areas you wouldn’t anticipate in terms of making sure our church has an open-door policy.”

Both Andrade and Peck find leadership inspiration in broader terms. “It was the first teacher who saw potential in me when I hadn’t yet witnessed it in myself,” says Andrade. “It’s our ‘soccer daughters whom we have watched grow up to become strong, young professional women in their own right. It’s my teammates and all of the hard work they put in and the sincere belly laughing they do together.”

“I find inspiration in the everyday leaders around me and my team, who have a unique set of challenges and opportunities every day,” says Peck. “There’s always something I learn from them.”

female. It’s OK to be compassionate.

It’s OK to say, ‘Hey, I have to leave this meeting to go pick up my children.’

Whatever it is, it’s OK to be yourself. You just need to have the confidence to stand up and say ‘I can do this.’”

—Randa Rawlins

COLUMBIABUSINESSTIMES.COM 93

Amanda Andrade

Leaving Legacies

What legacy do you hope to leave for future female business leaders?

“I hope I leave behind the same thing that my grandma Kingsbury left for me: a lifetime of doing the hard things in order to get to a place where I have the ability to help others on their path of working hard and becoming who they want to be. I am extremely encouraged by the intelligent, capable, loving women I work with on a daily basis, and I see in them all the attributes needed to continue to make our businesses, families, and communities better.”

— Amanda Andrade 94 APRIL 2018

All three executives offer sound advice for future female business leaders. Andrade says: “If you want to take on a leadership role so you can help people grow and be successful and you can steadfastly deal with all of the awesome and terrible that comes with that responsibility, I would say be strong of mind, consistent, and kind. Learn as much as you can from others. Don’t take the inevitable occasions when you feel like a fraud as anything other than your brain being in the wrong space for a moment. To the absolute best of your ability, always seek to do the right thing. Leadership is a privilege, an opportunity, and a responsibility to constantly work toward a greater good.”

“Work hard and work smart,” Rawlins says. “A lot of people think they don’t have the same opportunities because they have children, or they can’t travel, or many other reasons. You can be smart about that and have the same opportunities. Don’t slack and don’t make excuses. Just prove you can work hard.”

“The best advice I could give is to be intentional,” Peck says. “Really spend time thinking about what you want, what’s important to you, and how to go and get it. There is this huge set of expectations for women, and sometimes those expectations conflict. There’s a lot of judgement, too, when you don’t fit those expectations. Just be as intentional as you can about what’s important to you. Don’t let them stop you.” CBT

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96 APRIL 2018

IN FOCUS

UNDER THE RADAR

Breaking down the sweep of poverty in Columbia.

BY JODIE JACKSON JR. COLUMBIABUSINESSTIMES.COM 97

IN FOCUS

W

here is poverty in Columbia? If you looked, where would you find it? What would it look like? What about the poverty factors that aren’t easily visible?

A community assessment report completed for the Heart of Missouri United Way in late 2011 found that 40 percent of Boone County residents said they had little or no awareness of people who live in poverty.

Steve Hollis, the human services manager for the Columbia/Boone County Department of Public Health and Human Services, remembers the 40 percent figure, but he was also alarmed that a high percentage of Columbia residents did not identify a lack of public transportation, little access to healthy foods, or a significant disparity in health outcomes between black and white residents as factors in the poverty equation.

Hollis says he and his peers knew those were factors in the poverty picture. But, he says, battling poverty in Boone County is still as much about changing public perception as it is about changing public policy.

The poverty and income figures Hollis cites are among the reports and charts on the Boone Indicators Dashboard, an interactive, web-based platform that allows users to access Columbia’s socioeconomic, health, education, and housing data. Boone Impact Group — a group made up of the county, the City of Columbia, and the United Way — can use the dashboard to align their programs and measure their progress.

In 2010, the overall poverty rate for Columbia and Boone County was a shade over 18 percent. From 2000 to 2010, the county’s population grew by 20 percent while the number of children age 18 and under in poverty increased by 49 percent; in 1980, only 13 percent of Columbia’s residents lived in poverty.

When considering poverty numbers, it’s important to take Columbia’s college population into account.

Official poverty reporting was changed in 1990 to include college students — who typically only work part-time or not at all — which swelled Columbia’s current poverty rate to 24.9 percent, according to the 2011 to 2015 American Community Survey 5-Year Estimates from the U.S. Census Bureau. Narrowing the figure to include only children under age 18 shows Columbia’s poverty rate at 17.6 percent, which is actually lower than the 21.7 percent state and national rates.

Hollis says local social service agencies and leaders closely monitor the child poverty numbers as “an important standalone indicator” that mitigates the effect of college students on the local poverty rate. But it's easy to get lost in the numbers.

“That’s better than state and national rates,” he says. “But let’s remember this means nearly 4,000 kids are below the poverty line in Columbia.”

2017 FEDERAL POVERTY LEVELS The U.S. Department of Health and Human Services issues federal poverty level income thresholds each year. The figures are used to calculate eligibility for Medicaid, the Children’s Health Insurance Program, and other programs and benefits. The 2017 FPL numbers were:

$12,060

for an individual.

$16,240

for a family of two.

$20,420

for a family of three.

$24,600

for a family of four.

$28,780

for a family of five.

$32,960

for a family of six.

$37,140

for a family of seven.

$41,320

for a family of eight.

98 APRIL 2018

Co l u m b i a P ove r t y S co re b o a rd a n d S n a p s h ot

POVERTY SNAPSHOT Here’s a quick picture of what poverty in Columbia looks like: • Poverty rates are typically highest among families with young children. In Columbia, more than 22 percent of children under age 5 live below the poverty level. And considering the bevy of research that indicates kids in poverty are less prepared for school, there’s a strong focus among social service workers to advocate for early childhood education programs to offset the effects of poverty at a young age.

• Poverty among female householder families with children under 18 is 44 percent in Columbia, slightly higher than state and national rates.

• Columbia’s 2016 “Point in Time” count identified 220 persons that were homeless — sheltered or unsheltered. The number was down from a high of 281 in 2013.

Columbia Public Schools reported that 243 students were homeless.

• Many programs use 200 percent of the federal poverty level as a qualification for services, which mirrors the eligibility guidelines for many federal programs such as SNAP, free and reduced-price school lunches, the WIC program, and more, which are intended to allow people who are often referred to as the “working poor” to access services.

• Using the Census’ American Community Survey 5-Year Estimates, 39 percent of Columbia residents are in households with incomes at or below 200 percent of the federal poverty level.

• Including college students, the city’s poverty rate is 21.7 percent for whites and 34.2 percent for blacks. For families, the poverty rate among blacks is 28.9 percent while only 7 percent of white families fall below the federal poverty level. The racial divide is even more glaring in the child poverty numbers: 16 percent of Columbia’s kids under 18 live in poverty, but the number is only 4.8 percent for whites — and 37.3 percent for blacks.

• Black residents continue to experience disproportionately high rates of poverty, unemployment, illness and disease, and

death along with disproportionately low rates of income, home ownership, educational attainment, and life expectancy.

• Some more on Columbia’s racial divide in poverty: the rate of death by diabetes is more than three times higher for black residents than their white peers. A greater percentage of black students are not ready to begin kindergarten and fall behind in reading by the third grade. The disparity continues with high school graduation and post-high school education, resulting in a difference in earning ability. For every dollar that white households in Columbia earn, black households earn only 64 cents.

Battling poverty in Boone County is still as much about changing

• Households spending more than 30 percent of their income on housing are described as “housing cost burdened.” In Columbia, 23 percent of homeowners and 51 percent of renters fall into this category.

In response to that disparity, the City of Columbia recently established a task force to address affordable housing.

PRECARIOUS PREDICAMENT It can be hard to square Columbia’s poverty numbers with its otherwise strong economic indicators — our December unemployment rate, for example, was 2.7 percent. But poverty is there, even when some citizens can’t see it.

Nick Foster sees poverty on a daily basis.

As executive director of Voluntary Action Center, an organization that provides services and referrals for low-income families, people with disabilities, and other disadvantaged people. (VAC clients must be at or below 200 percent of the federal poverty income guidelines.)

VAC saw a stark reminder of the prevalence of poverty in January, when Foster says they received “an amazing spike” in requests for services. It was the most intense period of demand Foster has seen in his six and a half years at VAC.

public perception as it is about changing public policy.

“We don’t really know the reasons for that,” he says, noting that needs were “across the board” among VAC’s services. “We’re still crunching the numbers. That’s one of the answers we’re going to try to figure out.”

Foster and Hollis both point to the precarious position of low-income earners who are just getting by — and what it means for the city as a whole.

Hollis suggests the middle class is “dying.”

“The magic [to changing public perception] is getting the middle class to see they’re much closer to poor folks,” he says.

Foster says a “livable wage” is still a major factor missing from the city’s economic landscape.

“There are a lot of people in our community who are working, but they are not making the kind of money it takes to meet their ongoing needs,” he says. “Few of us recognize how vulnerable we are.” An unexpected car repair, for example, or a hospitalization coupled with a lack of sick leave benefits or health insurance can be financially devastating. Foster adds, “There are a lot of people that just live on the edge and under the radar.”

“It’s so easy to live in Columbia and be unaware of poverty, inequity, and segregation,” Hollis says. “Just acknowledging and talking about the issues is the first important step in addressing them.” CBT

COLUMBIABUSINESSTIMES.COM 99

olumbia Region al A

by C irp red or we o t P

TOP

CBT’s

OF THE

TOWN 2017

TOP PLACE TO WORK – 1-25 EMPLOYEES

TOP ARCHITECT

TOP ADVERTISING AGENCY

TOP ACCOUNTING SERVICE

1st Place: Columbia Eye Consultants 2nd Place: Caledon Virtual

1st Place: Simon Oswald Architecture 2nd Place: PWArchitects

TOP PLACE TO WORK - 26-50 EMPLOYEES

TOP HR FIRM

1st Place: True Media 2nd Place: Visionworks Marketing Group

1st Place: Williams-Keepers LLC 2005 W. Broadway, Columbia 573-442-6171, williamskeepers.com

1st Place: Woodruff 2nd Place: Century 21 Advantage

1st Place: Moresource, Inc. 2nd Place: Accounting Plus 1604 Business Loop 70 W. B, Columbia 573-445-3805, accountingplusinc.com

TOP PLACE TO WORK - 51+ EMPLOYEES 1st Place: Veterans United Home Loans 2nd Place: Central Bank of Boone County

TOP EMERGING PROFESSIONAL 1st Place: Amanda Quick, The Hatchery 2nd Place: Brandon Banks, Modern Media Concepts

TOP SEASONED PRO 1st Place: Eric Morrison, Providence Bank 2nd Place: Gina Gervino, Columbia Insurance Group

TOP COMMERCIAL REALTOR 1st Place: Paul Land, Plaza Commercial Realty 2501 Bernadette Dr, Columbia 573-445-1020, paulland.com

TOP SALESPERSON 1st Place: Brooke Berkey, Central Bank of Boone County 2nd Place: Danny Gingerich, Joe Machens Toyota-Scion

TOP CHAMBER VOLUNTEER 1st Place: Tom Trabue, McClure Engineering Co. 2nd Place: Sherry Major, Columbia EDP

TOP CEO 1st Place: Steve Erdel, Central Bank of Boone County 2nd Place: Gary Thompson, Columbia Insurance Group

TOP BANK 1st Place: Central Bank of Boone County 2nd Place: Landmark Bank

2nd Place: Gina Rende, Maly Commercial Realty

TOP COMMERCIAL LENDER

1st Place: Coil Construction 2nd Place: Little Dixie Construction

1st Place: Chris Widmer, Landmark Bank 2nd Place: Chris Rosskopf, Central Bank of Boone County

TOP REAL ESTATE DEVELOPER

TOP BUSINESS INSURANCE

1st Place: Mike Tompkins, Tompkins Homes & Development 2nd Place: Jay Lindner, Forum Development Group

1st Place: Stephanie Wilmsmeyer, State Farm 2609 E. Broadway, Columbia 573-445-5774, insurecomo.com

TOP COMMERCIAL BUILDER

TOP PLACE TO CLOSE A DEAL 1st Place: 44 Stone 2nd Place: Boone-Central Title Co.

TOP STAFFING COMPANY 1st Place: JobFinders Employment Services 1729 W. Broadway #4, Columbia, 573-446-4250, jobfindersusa.com

2nd Place: Kelly Services

TOP JANITORIAL SERVICES 1st Place: Atkins, Inc. 2nd Place: Safi Sana

TOP HAPPY HOUR 1st Place: Logboat Brewing Co. 2nd Place: The Roof

TOP IT COMPANY 1st Place: Midwest Computech 311 Bernadette Dr., Ste. A, Columbia 573-499-6928, midwestcomputech.com

1st Place: Fresh Ideas Food Service Management 2nd Place: Missouri Employers Mutual

1st Place: LG Patterson 2nd Place: Casey Buckman

TOP COMMERCIAL VIDEOGRAPHER 1st Place: The Evoke Group 2nd Place: Cosmic Sauce

TOP EVENT LOCATION 1st Place: Logboat Brewing Co. 2nd Place: Stoney Creek Hotel & Conference Center

TOP PLACE FOR BUSINESS LUNCH 1st Place: Addison’s 2nd Place: D. Rowe’s

TOP COFFEE MEETING LOCATION 1st Place: Kaldi’s Coffee 2nd Place: The Grind Coffee House 2nd Place: EasyPC IT & Computer Repair

TOP NATIONAL PRESENCE 1st Place: True/False Film Fest 2nd Place: Veterans United Home Loans

TOP CATERER 1st Place: Bleu Events 2nd Place: Hoss’s Market 1010 Club Village Dr., Columbia 573-815-9711, hosssmarket.com

TOP WEB DEVELOPER 1st Place: Hoot Design Co. 2nd Place: Delta Systems

TOP B2B PRODUCT OR SERVICE

1st Place: Crockett Engineering 2nd Place: McClure Engineering Co.

1st Place: GFI Digital 2nd Place: CoMo Connection Exchange

2nd Place: Columbia Insurance Group

TOP OFFICE DIGS

TOP COMMERCIAL PHOTOGRAPHER

TOP ENGINEER 100 APRIL 2018

2nd Place: Accounting Plus

TOP LOCAL TEAM-BUILDING EXPERIENCE 1st Place: Breakout CoMo 2nd Place: Escape Plan

BU SI N ESS • P EO P L E • VOIC ES • FY I

N E W BUS I N E SS L I C E N S E S

New Business Licenses APRIL 2018

MidMoTix.com

Beauty Supply

Essentially You

Jennie Lea, LLC

Xpress

5307 Silver Mill Dr.

518 E. Broadway

705 E. Business

573-397-4559

573-442-2332

Loop 70

Sale of sugar scrubs

573-239-7386

Hair salon booth rental

Retail hair and

The Bank of Missouri

beauty supply

4840 Range Line St.

Kayla’s

573-547-6541 Cassie Liu Tax &

Bank

Cleaning Service

4504 Oak View Dr.

Accounting Services

337-346-2358

4705 Silver Cliff Dr.

Hardcore Excavating

573-202-0954

107 W. Leslie Ln.

Residential and

Tax and

573-355-2258

commercial

accounting services

Excavating

leaning service

construction Cherry Hill Travel

Libertas Physical

2012 Cherry

Home Care

Hill Dr.

Partners of Missouri

573-446-0880

40 E. Honey Ln.

Selling Disney cruises

314-498-8532

2214 Ridgefield Rd. 816-449-0962 Physical therapy

home care The Whitley Co.

Sawing Repair

MidMoTix is your local option for conveniently selling and purchasing tickets to events in the Mid-Missouri area.

Therapy

Facilitator for Daniel’s

You’re on the guest list.

4000 Snow

908 Rain

Jennifer Self

Forest Pkwy.

Photography

573-999-3114

6802 Scott Blvd .

518-618-9383

Sewing and embroidery

512-964-0403

Residential interior

machine repair

Service photography

design

Leopard Dr.

midmo TIX FOLLOW US: Interested in learning more? Contact us at info@MidMoTix.com

CBT COLUMBIABUSINESSTIMES.COM 101

B U S I N E SS • P E O P L E • VO I C E S • F Y I

Clients often comment that the process was

more seamless and easier to understand than they ever expected.

DEEDS OF T R U ST

Deeds of Trust WORTH MORE THAN $548,775

$2,700,000

$1,030,000

$800,000

R2M2 LLC

Shindler, Phillip A

Timber Ridge Builders Inc.

First State Community

& Jeri Lou

Mid America Bank

Central Bank of Boone

LT 133 Willow Falls Plat

County

No 1

Bank LT 1 Wyndham Commercial Corner

LT 5B J R Keene Subdivision Plat 1

$675,000

Luther Senior Services $1,763,750

Boone Bottom Farm LLC Central Bank of Boone County

$900,000

Grindstone Village

U M B Bank LT 1 Lenoir Sub

Properties LLC First State Community Bank

STR 9-46-13 FF Except LT 1-B Grindstone Village

$660,000

Christian Chapel Assemblies of God Church Assemblies of God Loan

$1,423,750

I can do the same for you, as well.

Wills & Trusts Business Law

Plat 1-B

Fund LT 1 Christian Chapel Sub

SKSJ Properties LLC. $888,000

First Midwest Bank of Tompkins, Michael D. Poplar Bluff LT 286 PT Columbia

Landmark Bank

$548,775

Bach, Christopher and

LT 28 PT Southfork Lake

Tracy

Sub

Landmark Bank

$1,350,000

LT 244 Copperstone Plat 2 Westward Home

303 N. Stadium Blvd. Suite 200 Columbia | 573-874-1122 NathanJonesLaw.com The choice of a lawyer is an important decision and should not be based solely upon advertisements.

102 APRIL 2018

$848,220

Builders LLC

Trevor Lee Robinson LLC

United State Bank

Hawthorn Bank

362 deeds of trust

STR 1-48-12 /E/E SUR

LT 10 PT BL 2 FF Tandys

were issued between

BK/PG: 639/864 AC 38

ADD

2/7 and 3/2 CBT

BU SINESS • P EOP L E • VOIC ES • FY I

Economic Index LABOR United States

HOUSING January 2018

Labor force: 159,880,000 Employment: 153,602,000

Total single-family home

Unemployment: 6,278,000

sales: 106

Rate: 3.9 percent

Existing single-family home sales: 96

Missouri

New construction single-

Labor force: 2,985,425

family home sales: 10

Employment: 2,885,019 Unemployment: 100,406 Rate: 3.4 percent Boone County

Labor force: 94,284 Employment: 91,571 Unemployment: 2,713 Rate: 2.9 percent

Single-family homes active on the market: 630 Single-family homes average sold price: $222,561 Single-family homes median sold price: $196,000 Single-family homes average days on market: 68

Columbia

Single-family homes

Labor force: 64,355

pending listings on market:

Employment: 62,573

152

Unemployment: 1,782 Rate: 2.8 percent

UTILITIES CONSTRUCTION February 2018

Residential building permits: 44 Value of residential building permits: $4,275,555 Commercial building permits: 3 Value of commercial building permits: $195,000 Commercial additions and alterations: 14 Value of commercial alterations: $1,522,948

Water

February 2018: 49,112 February 2017: 48,562 Change #: 550 Change %: 1.133

Electric

February 2018: 50,221 February 2017: 49,574 Change #: 647 Change %: 1.305 CBT COLUMBIABUSINESSTIMES.COM 103

ADVERTISER INDEX ACCOUNTING PLUS...................................................................................................107 ACHIEVE BALANCE.................................................................................................... 66 ANGELIQUE PHOTOGRAPHY.................................................................................. 44 ANTHONY JINSON PHOTOGRAPHY......................................................................13 AOS....................................................................................................................................40 ATHENA............................................................................................................................ 85 ATKINS, INC..................................................................................................................... 10 BENNER FAMILY LAW................................................................................................60 BMW OF COLUMBIA......................................................................................................9 CENTRAL MISSOURI COMMUNITY ACTION.......................................................57 CHERRY HILL CLINIC.................................................................................................. 50 CITY OF COLUMBIA - CITY MANAGER'S OFFICE........................................... 64 CITY OF COLUMBIA WATER & LIGHT....................................................................12 COLUMBIA ART LEAGUE.......................................................................................... 24 COLUMBIA CHAMBER OF COMMERCE.................................................... 46 & 72 COLUMBIA COLLEGE................................................................................................. 68 COLUMBIA CREDIT UNION...................................................................................... 63 COLUMBIA EDP..............................................................................................................55 COLUMBIA MARKETING GROUP............................................................................73 COMMERCE BANK............................................................................................. 37 & 53 COMPASS CHIROPRACTIC.........................................................................................71 D & M SOUND..................................................................................................................32 DOWNTOWN APPLIANCE........................................................................................ 95 EAT FIT GO.......................................................................................................................67 EDWARD JONES - KATHY LOU NEALE.............................................................. 42 EDWARD JONES - MARK RICHARDSON............................................................. 18 ESI COMMUNICATIONS.............................................................................................. 34 FIRST MIDWEST BANK.............................................................................................103 FIRST STATE COMMUNITY BANK.......................................................................... 96 FOOD BANK FOR CENTRAL & NORTHEAST MISSOURI.............................. 58 GAINES CAR DETAILING............................................................................................32 GFI DIGITAL.............................................................................................................3 & 52 GREAT SOUTHERN BANK........................................................................................60 HAWTHORN BANK.....................................................................................................108 HEART OF MISSOURI UNITED WAY................................................................ 6 & 7

104 APRIL 2018

HUEBERT BUILDERS, INC......................................................................................... 65 JOBFINDERS.................................................................................................................. 65 JOE MACHENS DEALERSHIPS................................................................................ 59 KIEFER LAW................................................................................................................... 68 LANDMARK BANK.......................................................................................................... 2 MASONIC HOME OF MISSOURI.............................................................................. 69 MEDIACOM....................................................................................................................... 14 MERCEDES OF COLUMBIA..........................................................................................4 MIDMOTIX........................................................................................................................101 MIDWAY GOLF & GAMES.......................................................................................... 42 MIDWEST COMPUTECH................................................................................................8 MISSOURI EMPLOYERS MUTUAL............................................................................ 16 MY SISTER'S CIRCUS....................................................................................................51 NATHAN JONES LAW................................................................................................102 NAUGHT NAUGHT INSURANCE AGENCY.......................................................... 96 PERSONAL TOUCH CLEANING SERVICE........................................................... 95 REALTY EXECUTIVES- HEATH HIGGINS................................................................ 5 RESTORATION EYECARE.........................................................................................40 SHELTER INSURANCE COMPANIES...................................................................... 54 SILVERBALL.......................................................................................................................11 SOCKET............................................................................................................................ 20 SOUTHPORT MARKETPLACE.................................................................................. 61 STANGE LAW FIRM.................................................................................................... 104 STATE FARM INSURANCE - STEPHANIE WILMSMEYER.............................. 62 STUDIO HOME............................................................................................................... 96 SUPERIOR GARDEN CENTER/ROST LANDSCAPE......................................... 18 THE BROADWAY HOTEL........................................................................................... 44 THE PET FAIR..................................................................................................................57 TIGERS COMMUNITY CREDIT UNION.................................................................. 24 UNIVERSITY CLUB....................................................................................................... 48 VAN MATRE, HARRISON, HOLLIS, TAYLOR, AND BACON, P.C...................37 WHITE DOG PROMOTIONS...................................................................................... 70 WILSON'S FITNESS..................................................................................................... 38 WOODRUFF GROUP................................................................................................... 56

B U SINESS • P EOP L E • VOIC ES • FY I

BY T H E N U M BER S

171

$2,063

33.7%

Women-owned businesses in Columbia

Annual pay gap between men and women in Columbia

Source: como.gov

Source: Data USA

The largest demographic living in poverty in Columbia are females between the ages of 18 to 24 Source: Data USA

991

7,687

1

Female veterans in Boone County

Female city council member in Columbia

Source: U.S. Department of

Females graduated from institutions in Columbia in 2015

Veterans Affairs

Source: Data USA

Source: como.gov

COLUMBIABUSINESSTIMES.COM 105

B U SINESS • P EOP L E • VOIC ES • FY I

T H I S OR T H AT

DEBORAH DANIELS Retired Associate Circuit Judge, Division XI Circuit Court of Boone County

Mac Details

Big Picture

Cursive

Print

Early Bird Cinema Michael Jackson Firefox 9-5 Learn At Your Desk

In a Meeting

Planner Traditional Certain Country

Summer

Winter

Car Ocean Optimistic

106 APRIL 2018

Teach

Spend

Cat

7. I enjoy both and use both professionally and personally.

8. I am a mixed introvert.

9. I wish I were a minimalist.

10. I believe that it is impossible to execute a vision without a concept.

11. In retirement, I hope to have more time to call rather than text.

Flexibility

Save

Passenger

also is attributable to my legal training.

Chrome

Cake

City

5. I would have to add “responsibly.”

6. I would be most comfortable saying I’m a realistic optimist. This

The Beatles

Pie

Skeptical

adopt this attitude in my private life.

Netflix

Beer

Modern

1.The details give you the big picture.

2. I spend more time with Netflix than I do at the movies.

3. I have never found that an eight-hour day works for me.

4. I think most lawyers are trained to be skeptical, but I hope I don’t

Night Owl

Wine

Improviser

A M E N DME N TS A N D CONDI TI ONS

PC

Business

Dog Driver Plane Mountains Realistic Casual

Solo

Team

For Here

To Go

Books

Magazines

Reading

Writing

Creative

Analytical

Introvert

Extrovert

Podcast Cluttered Card Game Concept Fiction Text Soup

Playlist Minimalist Board Game Execute Non-fiction Call Sandwich

WE KNOW

TAXES Tax season or tax law changes, let us help!

www.AccountingPlusInc.com — Schedule online!

573.445.3805 | 1604B Business Loop 70W, Columbia, MO Right across from Cosmo Park!

Leave it all to us!

Come see us for your Business Accounting & Tax needs!

COLUMBIABUSINESSTIMES.COM 107

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