NEWCOLD: chilling efficiency in cold chain logistics
MCDONALDS: serving up success through digital innovation
SBM BANK: transforming banking for a seamless future
LUNDIN MINING: digging deeper into Eagle Mine’s operations
ENEMALTA: pioneering Malta’s clean energy future
SHOPRITE SA: transforming food waste into animal nutrition
LONDON | UNITED KINGDOM
MARCH 20-21, 2024
HOWARD BARCLAY Chief Project Director
EMILY SMITH Senior Project Director
EDWARD KAYS Project Director
JAMES HENNESSEY Project Director
Welcome to April’s issue of Business Times Magazine! where we delve into captivating stories, insightful features, and thought-provoking content that aims to inform, inspire, and engage our readers. From exclusive interviews with industry trailblazers to in-depth analysis of current trends and cultural narratives, this issue offers a diverse tapestry of content that reflects our commitment to fostering meaningful conversations and pushing the boundaries of editorial excellence.
In this issue, we explore how different business leaders are pioneering their respective industries - every story is a door to new perspectives and endless possibilities.
We have exclusive digital reports with interviews with Shoprite, Atlas Leisure homes, Enemalta, NewCold, Hapimag AG, Kestrel Coal Resources and many others all involving in-depth discussions with top executives and industry experts.
If you have a business story you wish to share in Business Times Magazine, please contact our Head of Production via production@ business-timesmedia.com
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EMPOWERING CONNECTIONS HOW WHITNEY WOLFE HERD TRANSFORMED BUMBLE
SAUDI ARABIA’S NEOM A $500BN FUTURISTIC SMART CITY EMERGING IN THE DESERT
TECH NEWS BIG MOVE FOR GOOGLE CLOUD WITH LAUNCH OF SECURITY COMMAND CENTER
SHOPRITE SOUTH AFRICA TRANSFORMING FOOD WASTE INTO ANIMAL NUTRITION
ATLAS LEISURE HOMES ELEVATED LIVING
ENEMALTA’S RENEWABLE ENERGY REVOLUTION: PIONEERING MALTA’S CLEAN ENERGY FUTURE.
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HINDUSTAN ZINC, VEDANTA FROM ORE TO MARKET
KESTREL COAL RESOURCES NAVIGATING CHALLENGES
LUNDIN MINING DIGGING DEEPER INTO EAGLE MINE’S OPERATIONS
NEWCOLD CHILLING EFFICIENCY IN COLD CHAIN LOGISTICS
MCDONALD’S NORDIC SERVING UP SUCCESS THROUGH DIGITAL INNOVATIONS
OOREDOO GROUP PIONEERING THE FUTURE OF TELECOMMS WITH AZIZ ALUTHMAN FAKHROO
SBM BANK TRANSFORMING BANKING FOR A SEAMLESS FUTURE
Whitney Wolfe Herd, CEO of Bumble, has emerged as a prominent figure in the tech industry, known for her innovative approach to online dating and commitment to empowering women. Her journey and success with Bumble reflect a combination of entrepreneurial spirit, visionary leadership, and a deep understanding of societal needs. Whitney Wolfe Herd began her career in the tech industry by co-founding Tinder, one of the most popular dating apps globally. Her instrumental role in the initial stages of Tinder’s development helped propel the app to widespread success as a leading player in the online dating market.
After leaving Tinder, Whitney Wolfe Herd co-founded Bumble
Words by: Michelle Duncan
in 2014 with the vision of creating a dating app that empowers women to take control of their romantic lives. The app’s unique feature, where only women can initiate conversations with matches, disrupted traditional gender dynamics in online dating. This approach resonated strongly with users looking for a safer, more respectful online dating experience, and Bumble quickly gained traction in the competitive dating app market. At the core of Bumble’s success is its commitment to empowering women not only in dating but also in other aspects of their lives. Beyond the dating app, Bumble expanded its platform to include Bumble BFF for finding friendships and Bumble Bizz for professional networking.
These extensions reflect Wolfe Herd’s broader vision of creating a social networking platform that prioritises women’s agency, safety, and empowerment across various spheres of life.
Under Wolfe Herd’s leadership and vision has been instrumental in shaping Bumble’s trajectory and success. The company has experienced remarkable success and growth, becoming one of the most popular dating apps in the world.
“Nearly ten years and countless Bumble weddings and babies later, we’re a community of over 100 million across six continents. We’ve celebrated 1.5 billion first moves. And we’re just getting started.”
Her ability to identify market gaps, understand user needs, and innovate solutions has set Bumble apart in the crowded dating app landscape. As CEO, she has fostered a company culture centred on diversity, inclusion, and female empowerment, attracting top talent and driving innovation within the organisation.
Bumble has prioritised safety and accountability on its platform, implementing robust measures to combat harassment, abuse, and inappropriate behaviour. Features like photo verification, block and report options, and in-app content moderation. These measures create a safer and more respectful online environment, particularly for women, contributing to a more positive user experience. The company’s zero-tolerance policy towards harassment and initiative-taking approach to user safety have earned praise from users and industry experts alike, reinforcing Bumble’s reputation as a safe and respectful online community. Moreso, beyond business success, Whitney Wolfe Herd has demonstrated a commitment to social impact and philanthropy. She has used her platform to advocate for gender equality, women’s rights, and social justice issues. Through initiatives such as the Bumble Fund, which invests in female-founded businesses, and the #ChooseToChallenge campaign, Wolfe Herd continues to champion causes that align with Bumble’s values and mission.
In February 2021, Bumble went public, marking a significant milestone for the company and solidifying Whitney Wolfe Herd’s stature as a prominent figure in the tech industry. Under her leadership, Bumble continues to innovate, expand its offerings, and prioritise user well-being and safety in online interactions. Her achievements have not gone unnoticed, with numerous accolades and recognition for her contributions to technology, entrepreneurship, and women’s empowerment. Her impact on reshaping the online dating landscape and advocating for gender equality has inspired a new generation of tech entrepreneurs and empowered individuals seeking connection and relationships in the digital age. As the CEO of Bumble, Whitney Wolfe Herd’s journey and success exemplify the transformative potential of
entrepreneurial leadership and innovation. By disrupting the online dating industry, empowering women, and prioritising safety and accountability, she has not only built a successful business but also sparked meaningful conversations and positive change in society. As Bumble continues to evolve and expand its impact, Wolfe Herd’s visionary leadership will undoubtedly play a pivotal role in shaping the company’s future success and legacy.
“NEARLY TEN YEARS AND COUNTLESS BUMBLE WEDDINGS AND BABIES LATER, WE’RE A COMMUNITY OF OVER 100 MILLION ACROSS SIX CONTINENTS.”
Project by: Malvern Kandemwa
Words by: Michelle Duncan
In the heart of the Arabian desert, an ambitious and groundbreaking project is taking shape as a groundbreaking futuristic city rising from the desert sands. Spearheaded by Crown Prince Mohammed bin Salman, Neom is envisioned as a $500 billion cross-border city that aims to be a global hub for innovation,
sustainability, and technological advancement, redefining the future of urban living. Spanning an expansive area of over 10,000 square miles, Neom is a bold vision for the future, blending cutting-edge technology, sustainable development, and innovative design to create a model city for the 21st century.
Neom, derived from the Greek word “neo,” meaning new, and the first letter of the Arabic word “mustaqbal,” meaning future, encapsulates Saudi Arabia’s aspirations for progress and innovation. Conceived as a cornerstone of the kingdom’s Vision 2030 plan, Neom aims to diversify the Saudi economy, attract foreign investment, and position the country as a global hub for technology, innovation, and sustainable development.
At the heart of Neom’s design philosophy is a commitment to sustainability, connectivity, and quality of life. From flying taxis and AI-driven services to renewable energy sources and vertical farms, Neom promises a utopian vision of urban living where technology, sustainability, and quality of life converge. State-of-the-art infrastructure, including highspeed transportation systems, smart grids, and digital connectivity, will facilitate seamless mobility and communication within the city. The city’s strategic location along the Red Sea coast of-
fers access to pristine beaches, coral reefs, and vibrant ecosystems, creating a unique blend of modernity and natural beauty.
Neom’s strategic location presents a wealth of economic opportunities, with plans to set up key industries such as biotechnology, advanced manufacturing, and digital services. The city’s focus on technological innovation, research, and development is set to attract global talent and foster an ecosystem of creativity and entrepreneurship that propels Neom to the forefront of the global innovation landscape.
Neom looks to foster a vibrant innovation ecosystem, with plans to set up key industries such as biotechnology, advanced manufacturing, and digital services attracting leading tech companies, startups, and research institutions from around the world. The city will be home to cutting-edge research and development facilities, innovation centres, and testbeds for emerging technologies such as artificial intelligence and robotics. This collaborative environment will drive breakthrough discoveries and fuel economic growth in key sectors. Central to Neom’s vision is the promotion of a high quality of life for residents and visitors alike. The city will feature world-class amenities, including luxury hotels, resorts, entertainment venues, and cultural attractions, catering to diverse lifestyles and preferences. Green spaces, parks, and recreational areas will provide opportunities for relaxation and recreation, while sustainable design principles will ensure harmony with the natural environment.
Situated at the crossroads of three continents, with access to major shipping routes and global markets, Neom enjoys a strategic location that positions it as a key player in the global economy. The city’s proximity to key trade routes, coupled with its business-friendly policies and investment incentives, makes it an attractive destination for multinational corporations, investors, and entrepreneurs looking to capitalize on emerging opportunities in the region.
As Neom continues to take shape, it stands as a testament to the transformative power of vision, technology, and innovation in shaping the cities of tomorrow. With its bold ambitions, commitment to sustainability, and promise of economic growth, Neom is poised to redefine urban living and set new benchmarks for smart, sustainable cities in the 21st century and beyond. As Saudi Arabia embarks on this transformative journey, the success of Neom will depend on its ability to harness innovation, foster sustainability, and create a thriving ecosystem that benefits both residents and the broader global community. By embracing the principles of collaboration, openness, and resilience, Neom has the potential to redefine the urban landscape and inspire cities of the future.
Google Cloud unveiled the latest addition to its suite today, launching the Security Command Center Enterprise (SCC Enterprise), the first cloud risk management solution in the sector. This new system integrates the spheres of cloud security and enterprise security oper-
ations, a feat achieved by incorporating the expertise of Mandiant.
SCC Enterprise has been designed to provide a solution to a recurrent issue in current Cloud Native Application and Protection Platform (CNAPP) solutions - their
isolation from the wider capabilities of an organisation’s security operations. The new offering from Google Cloud aims to dismantle these existing silos of data, teams, and tools in order to enable organisations to swiftly identify and rectify cloud security concerns.
In prioritising cloud risk management, SCC Enterprise blends modern SecOps crucial response capabilities with Mandiant’s threat intelligence data. The goal is to enable organisations to pinpoint issues and subsequently drive accountability in securing their
multi-cloud environments. Google Cloud’s latest product offering uses Artificial Intelligence (AI) to simplify various stages of cloud security lifecycles, ranging from the initial identification to understanding intricate security issues and following through with guided remediation.
Unique to Google Cloud’s SCC Enterprise is its continuous risk engine which simulates an advanced and motivated attacker’s tactics. The objective of this feature is to identify the highest risk issues. The system then generates easy-to-understand visual representations of high-risk attack paths. Additionally, the product generates risk scores to assist security practitioners in prioritising the most pressing issues.
The Enterprise version of the Security Command Centre also incorporates Mandiant Hunt. This expert security service has been designed to proactively seek out threats that may successfully evade conventional detection methods. By implementing this service, Google Cloud aims to improve defence capabilities against constant threats.
In conclusion, Google Cloud’s Security Command Center Enterprise serves as an innovative solution in cloud risk management by bridging the gap between cloud security and enterprise security operations. Through the integration of elements such as advanced AI, a continuous risk engine, and the incorporation of Mandiant Hunt, Google Cloud aims to enhance the protection of multi-cloud environments for organisations worldwide.
Shoprite is a household name in South Africa, one that has been synonymous with convenience and value for over 40 years. The retail company has always prided itself on providing shoppers with the lowest possible prices on groceries, fresh produce, and household items. But it’s not just about low prices. Shoprite has built its success on an unwavering commitment to customer service, quality, and innovation. Under the leadership of its CEO, Pieter Engelbrecht, Shoprite has undergone a significant technology transformation, committed to sustainability, and made strides in renewable energy development within their operations.
Pieter Engelbrecht has been at the helm of Shoprite since 2017. Prior to his appointment as CEO, he held various leadership positions within the company, including that of Chief Operating Officer. Engelbrecht’s leadership style is characterised by his extensive knowledge of the retail industry, his focus on fiscal discipline, and his commitment to customer satisfaction.
Under his leadership, the company has continued to grow rapidly. Shoprite has seen a significant increase in sales over the last few years, thanks to Engelbrecht’s vision and strategic leadership. Engelbrecht values the training and development of his employees, empowering them to take ownership of their roles and contribute meaningfully to the company’s growth. Engelbrecht has also used technology to drive in-
novation, leveraging the power of data analytics to understand customer behaviour and make informed business decisions.
Pieter
CEO, Shoprite SA
He is committed to driving social change through his leadership role, and this is evident in the various initiatives that the company has implemented under his leadership. His leadership style, which is focused on collaboration, has helped to foster a culture of innovation and excellence in the company, which has propelled Shoprite to remain a significant force in the African retail industry.
One of the ways in which Engelbrecht has shown his commitment to Shoprite’s growth is by forging strategic partnerships with various companies, including Mix Telematics. Shoprite has a longstanding partnership with Mix Telematics, a global solutions provider of fleet management technologies. Mix Telematics provides Shoprite with a comprehensive solution that includes fuel management, driver safety, and compliance, among others. The partnership has been instrumental in driving significant improvements in Shoprite’s logistics planning and supply chain operations, resulting in significant cost savings, improved safety for drivers, and increased efficiencies. With Mix Telematics’ platform, Shoprite can monitor, check, and track its vehicles and drivers in real-time, ensuring maximum productivity, fuel efficiency, and safety. The solution also allows the company to monitor driver behaviours, enabling it to identify and address any safety concerns proactively.
Shoprite South Africa has undertaken a proactive approach to addressing food waste by transforming surplus, expired, or damaged food products into animal nutrition. This initiative not only helps to reduce the environmental impact of food waste but also contributes to sustainable practices within the retail industry.
By converting 1 000 tonnes of food waste into animal feed over the past six months, the Shoprite Group is providing enough fodder for up to 3 000 cattle daily as part of its commitment to environmental sustainability and advancing the circular economy. The retailer is repurposing food products – returned from Shoprite and checkers supermarkets to its distribution centres in Brackenfell, Western Cape, and in Centurion, Gauteng – that are no longer fit for human consumption, thereby preventing waste from ending up in landfills.
MiX Telematics is a leading global provider of fleet and mobile asset management solutions delivered as SaaS to more than 1 million global subscribers spanning more than 120 countries. The company’s products and services provide enterprise fleets, small fleets, and consumers with solutions that embrace an integrated approach to telematics, delivering actionable intelligence to solve complex vehicle- and driver-related problems.
Operating at optimum efficiency is critical for supermarket retailers where the safety of the drivers and the efficient delivery of products transported daily is of paramount importance. Various factors can lead to unnecessary costs, reduced efficiency and increased risk during standard journeys.
Supermarket retailers rely on MiX’s solutions to optimise their operations. MiX’s expertise specifically address the complexities faced by fleet managers and operators in the fast-moving consumer goods (FMCG) industry. The company’s innovative telematics technology delivers actionable intelligence to tackle vehicle and driver related challenges, ensuring optimal efficiency.
As a trusted a technology partner to the Shoprite Group, MiX provides an integrated commercial fleet solution built around a web-based software platform and mobile applications, supported by in-vehicle hardware and peripheral accessories.
This includes the Essential and Premium versions of the MiX Fleet Manager solution, in addition to the MiX Talk handsfree in-cab communication units, MiX FreshTrack real-time temperature monitoring for refrigerated vehicles, and our dedicated stolen vehicle recovery service. Shoprite Group leverages these solutions to gain actionable insights, enabling informed decision-making and achieving improvements in vehicle performance, driver safety, fleet security, efficiency, sustainability, and compliance.
www.mixtelematics.com/za fleetsa@mixtelematics.com
Shoprite ensures that the food items repurposed into animal nutrition meet stringent quality and safety standards. By adhering to regulations and guidelines, the company guarantees that the animal feed is safe, nutritious, and free from contaminants that might harm livestock health.
Dried goods such as rice, pasta, maize products, cereal products, flour, chips, snacks, and seeds now supplement hominy chop, a byproduct of maize milling, in the Group’s animal feed formu-
la. This has resulted in maintaining high-quality feed. To reduce food waste, which has significant environmental, social and economic implications, the Group applies a hierarchical approach. The Group does this by reviewing its ordering, replenishment and ranging processes, using technology and data analytics to identify food waste hotspots.
Transforming food waste into animal nutrition not only benefits the company economically but also has a positive environmental impact. By diverting food waste from landfills, Shoprite reduces greenhouse gas emissions asso-
ciated with food decomposition and contributes to overall waste reduction efforts. Shoprite South Africa is aligning with sustainable practices aimed at reducing waste, promoting circular economies, and supporting responsible food production methods. This initiative reflects the company’s commitment to social and environmental sustainability.
It has been at the forefront of technology transformation in the African retail industry. They have massively invested in technology to continually improve their operational efficiencies and customer shopping experience.
TRANSFORMING FOOD WASTE INTO ANIMAL NUTRITION NOT ONLY BENEFITS THE COMPANY ECONOMICALLY BUT ALSO HAS A POSITIVE ENVIRONMENTAL IMPACT.
One of their most significant ventures is the roll-out of mobile money services through their subsidiary, Money Market. This service enables customers to pay for everyday products, send money, and pay their bills using their mobile phone. The service has been game-changing for the underbanked populations of African countries, allowing them to enjoy access to financial services through their mobile phones.
Shoprite has also introduced a shopper app, which is an app that allows customers to browse through products, make online
purchases, and book home deliveries. The app has seen an uptake in usage, particularly in South Africa, where it has been rolled out. The company has invested considerably in its IT infrastructure and data management system, making it easier to track customer behaviour and preferences, which helps in personalising campaigns and promotions.
Shoprite has been involved in renewable energy development, particularly in the use of solar power generation. The company has installed over 19,000 solar panels across over 200 stores
in South Africa, allowing them to generate clean, renewable energy, which has helped to reduce the company’s carbon footprint. Shoprite’s commitment to renewable energy has seen it partner with Sun Exchange, an innovative Cape Town-based company that specialises in solar
THE COMPANY HAS INSTALLED OVER 19,000 SOLAR PANELS ACROSS OVER 200 STORES IN SOUTH AFRICA
power generation solutions. The partnership enables Shoprite to purchase solar power from smallscale solar farms that have been set up in South Africa, which are used to power some of its stores. Shoprite has undergone significant transformation over the years, becoming an industry leader in sustainable practices, renewable energy development, and technology transformation. Their commitment to driving social change and reducing their carbon footprint has enabled them to remain an influential player in the African retail industry. The company’s leadership, under the guidance of Pieter Engelbrecht, has been instrumental in driving these initiatives and propelling Shoprite to scale greater heights.
FIND OUT MORE ABOUT SHOPRITE SA
SHOPRITE.CO.ZA
Project by: Malvern Kandemwa
Words by: Michelle Duncan
ATLAS LEISURE HOMES HAS LONG BEEN AT THE FOREFRONT OF THE LEISURE HOME INDUSTRY, CONTINUALLY EVOLVING ITS OFFERINGS TO MEET THE NEEDS AND PREFERENCES OF MODERN HOMEOWNERS. THROUGH THE INTEGRATION OF MODERN TECHNOLOGIES AND A FOCUS ON ENERGY EFFICIENCY, SMART HOME FEATURES, AND DESIGN INNOVATIONS, ATLAS LEISURE HOMES HAS SOLIDIFIED ITS POSITION AS A PIONEER IN THE INDUSTRY.
Atlas Leisure Homes celebrated its 50th anniversary in 2023 and as part of its year-long celebration, the business hosted numerous events as it celebrated its golden jubilee. The company, with a 500-strong workforce of local people, across two sites in a city Atlas calls home, is committed to grow further, and deliver more to its people and customers alike.
Atlas Leisure Homes’ commitment to quality, innovation, and customer satisfaction stands as a beacon of resilience and transformation in the industry.
The static caravan industry has seen significant changes over the past century, evolving in response to changing consumer demands, technological advancements,
and economic conditions. Atlas Leisure Homes has been at the forefront of revolutionising the static caravan industry, making significant contributions that have reshaped the landscape of leisure living. Some of the key milestones and innovations that mark Atlas Leisure Homes over its 50-year history:
Condor Carpets is proud to be the supplier of floorcoverings to Atlas Leisure Homes
To see our full range, please contact your local carpets retailers
1. Pioneering Designs:
Since its inception, Atlas Leisure Homes has been synonymous with innovative design and innovation. The company introduced revolutionary floor plans, architectural concepts, and interior layouts that redefined the notion of luxury within the static caravan sector.
2. Quality Craftsmanship:
Atlas Leisure Homes has always prioritised quality artisanry, utilising the finest materials and employing skilled artisans to ensure the durability, comfort, and longevity of its products. This commitment to excellence has earned the company a reputation for producing static caravans of unparalleled quality.
3. Sustainability Initiatives:
Recognizing the importance of environmental stewardship, Atlas Leisure Homes has led the industry in implementing sustainable practices and technologies. From utilising eco-friendly materials to incorporating energy-efficient features, the company has been a trailblazer in promoting sustainability within the static caravan industry
4. Technological Advancements:
Atlas Leisure Homes has embraced technological advancements to enhance the functionality, convenience, and comfort of its static caravans. From smart home integration to state-of-theart entertainment systems, the company has continually raised the bar in leveraging technology to enrich the leisure living experience.
5. Customization Options:
Understanding that every individual has unique preferences and needs, Atlas Leisure Homes has offered extensive customization options, allowing customers to personalise their static caravans according to their lifestyle and preferences. This commitment to customization has set the company apart, catering to a diverse range of tastes and requirements.
6. Customer-Centric Approach:
Throughout its history, Atlas Leisure Homes has placed a strong emphasis on customer satisfaction, striving to exceed expectations at every turn. From attentive
customer service to comprehensive warranty programs, the company has cultivated a loyal customer base built on trust, reliability, and integrity.
7. Industry Leadership and Advocacy:
As a trailblazer in the static caravan industry, Atlas Leisure Homes has not only set the standard for excellence but has also played an active role in shaping industry regulations, standards, and best practices. The company has been a vocal advocate for the advancement of the sector, championing initiatives that promote growth, innovation, and sustainability.
Energy efficiency is a paramount consideration in the design of modern homes, and Atlas Leisure Homes has seamlessly incorporated this into its offerings. The company has made significant strides in utilising sustainable materials and implementing energy-saving technologies to reduce the environmental impact of its homes. From advanced insulation techniques to the integration of solar panels and energy-efficient appliances, Atlas Leisure Homes has
consistently raised the bar when it comes to eco-friendly living spaces.
In addition to energy efficiency, Atlas Leisure Homes has embraced the trend towards smart home features. Through the integration of innovative automation systems, homeowners can control various aspects of their leisure homes with ease. Whether it’s adjusting lighting and climate control or managing security fea-
tures remotely, the incorporation of smart technologies has elevated the convenience and functionality of Atlas homes, reflecting the modern homeowner’s desire for interconnected and intelligent living spaces.
Furthermore, design innovations have been a hallmark of Atlas Leisure Homes’ commitment to meeting the evolving preferences of homeowners. The company has continually introduced new
architectural designs and interior layouts that prioritise both aesthetics and practicality. From open floor plans that maximise natural light and space to the inclusion of versatile multi-purpose areas, Atlas Leisure Homes has demonstrated a keen understanding of contemporary design trends and living arrangements.
Beyond these key aspects, Atlas Leisure Homes has remained at the forefront of the industry through a commitment to integrating other relevant technological advancements. This has included the incorporation of sustainable building materials, advanced construction techniques, and the exploration of off-grid solutions to provide homeowners with more independence and resilience.
Overall, the continued evolution of Atlas Leisure Homes’ offerings to meet the needs and preferences of modern homeowners has been a testament to the company’s dedication to innovation and adaptability. By embracing energy efficiency, smart home features, design innovations, and other relevant technological advancements, Atlas Leisure Homes has established itself as a leader in providing forward-thinking and sustainable leisure home solutions. As the industry continues to progress, one can anticipate that Atlas Leisure Homes will remain at the forefront, setting new standards for modern living.
Enemalta is the national energy company of Malta, responsible for the generation, transmission, distribution, and supply of electricity and water throughout the Maltese Islands. Established in 2012 through the restructuring of the former Malta Electricity Company (MEC), Enemalta plays a vital role in ensuring the availability of reliable and affordable energy resources to support Malta’s economy. Ryan Fava, the chairman of Enemalta, has been instrumental in driving the company’s growth and success through strategic
leadership and innovative initiatives. Under Ryan Fava’s leadership, they have prioritised efficiency and reliability in its day-to-day operations. Through strategic investments in infrastructure upgrades and maintenance initiatives, the company has ensured uninterrupted energy supply to its customers. Moreover, Fava’s emphasis on workforce develop-
...THIS INCLUDES THE ADOPTION OF SMART GRID TECHNOLOGIES, RENEWABLE ENERGY INTEGRATION, AND DIGITAL SOLUTIONS TO ENHANCE SERVICE DELIVERY...
ment and training programs has empowered employees to deliver exceptional service while upholding the highest standards of safety and professionalism.
He also implemented a comprehensive technology transformation strategy to modernise its operations and improve efficiency. This includes the adoption of smart grid technologies, renewable energy integration, and digital solutions to enhance service delivery. Recognizing the transformative potential of digital technologies, spearheaded digital transformation initiatives. By harnessing the power of data analytics, automation, and IoT (Internet of Things) solutions, the company has optimised its oper-
ations, enhanced grid management capabilities, and improved customer service experiences. His visionary leadership in embracing digital innovation has positioned Enemalta as a trailblazer in the energy sector, setting new standards for efficiency and reliability.
Chairman Fava has been a vocal advocate for sustainability, driving its commitment to environmental responsibility and renewable energy integration. Under his leadership, the company has made significant strides towards
reducing carbon emissions, promoting energy efficiency, and expanding its renewable energy portfolio. Through investments in solar, wind, and other clean energy projects, Enemalta is not only mitigating environmental impact but also paving the way for a more sustainable energy future for Malta and beyond.
A cornerstone of his vision has been the enhancement of infrastructure to meet the evolving needs of customers and stakeholders. Through strategic investments in grid modernization,
transmission, and distribution network upgrades, the company has bolstered reliability, resilience, and flexibility in its infrastructure. These improvements not only ensure the stability of energy supply but also lay the foundation for accommodating future growth and technological advancements. They invested significantly in upgrading its facilities and network to ensure reliability and resilience. This includes the construction of new power plants, substations, and transmission lines to meet the growing energy demand of Malta.
ElectroGas has played a pivotal role in transforming Malta’s energy scene, making strides in minimizing reliance on heavy fuel oil, enhancing energy security, and making significant headway in reducing carbon emissions.
In 2013, ElectroGas embarked on an ambitious journey after winning a competitive bidding process. The objective was to plan, construct, and oversee the operations of a 205 MW power station and an LNG terminal for a duration of 18 years. By 2017, the project secured financial support from ten international banks, obtained the necessary Operational Permit, and successfully initiated full Combined Cycle Operation in August 2017. This marked a significant milestone in ElectroGas’s commitment to reshaping Malta’s energy future.
The ElectroGas project signifies a pioneering venture in Malta’s energy sector, holding paramount importance for the nation amid global efforts towards sustainability. Introducing a state-of-the-art power plant fuelled by natural gas , the project aligns with Malta’s objectives of diversifying energy sources and enhancing resilience. Furthermore, it actively contributes to the European Union’s commitment to reducing carbon emissions, positioning ElectroGas as a pivotal player in Malta’s journey towards cleaner energy solutions.
ElectroGas is actively involved in securing LNG and supplying natural gas and electricity to Enemalta, Malta’s exclusive electricity distributor. The strategic storage of LNG takes place in a converted Floating Storage Unit (FSU), anchored at a purpose-built jetty for regasification. The liquid fuel undergoes a meticulous process at the regasification compound, where it is transformed back into natural gas, powering both ElectroGas and Enemalta’s power stations.
Demonstrating a keen sense of responsibility, ElectroGas places a high priority on safety and environmental stewardship, aligning with its Environmental, Social, and Governance (ESG) commitments. From rigorous safety reviews during the project’s design phase to ongoing adherence to international standards, ElectroGas demonstrates a steadfast commitment to safety and regulatory compliance.
In June 2023, ElectroGas successfully accomplished its first Gas Up and Cool Down operation at the Marsaxlokk port in Malta. This procedure is essential for LNG ships undergoing drydock maintenance in preparation for their subsequent LNG cargo. In collaboration with relevant authorities, ElectroGas meticulously planned the operation, prioritizing the highest standards of safety and environmental protection.
During this operation, the LNG carrier Gaslog Sydney docked alongside the FSU Armada LNG Mediterrana and was connected via hoses to initiate the LNG gas-up procedure. Follow-
ing a brief stay at the Delimara Terminal, the LNGC Gaslog Sydney was fully prepared to set sail for its next port, ready to receive its initial LNG cargo post-drydock maintenance.
ElectroGas offers substantial employment opportunities, actively seeking qualified and motivated individuals to enhance its dynamic team. Currently, the company boasts an international workforce representing diverse cultures and expertise, contributing significantly to ElectroGas’ success during its seven years of full operations. This cohesive team has been instrumental in achieving outstanding results.
With confidence and pride, ElectroGas Malta looks forward to the future, aspiring to maintain its status as a proficient and dependable energy supplier of LNG, gas, and electricity, adding substantial value to Malta’s energy sector.
Find out more:
Web: electrogas.com.mt
Phone: 356 2540 1200
LNG carrier Gaslog Sydney docked alongside FSU Armada LNG Mediteranna
Enemalta has been actively involved in several recent projects and initiatives aimed at enhancing energy sustainability and reliability in Malta. Some of the notable projects include:
Renewable Energy Integration: Enemalta has a significant opportunity to further expand its renewable energy portfolio, using Malta’s abundant solar and wind resources. Continued investments in solar photovoltaic arrays, wind farms, and other clean energy projects will contribute to reducing carbon emissions, enhancing energy security, and promoting sustainability. These initiatives aim to reduce the country’s reliance on fossil fuels and mitigate carbon emissions. Furthermore, Enemalta has focused on enhancing its procurement and supply chain management practices to
optimise costs and streamline operations. This includes fostering strategic partnerships with suppliers such as ElectroGas Malta, implementing best practices in procurement, and leveraging technology for better inventory management and logistics. The company has enhanced cost-effectiveness, supplier relationships, and supply chain resilience. Fava’s initiative-taking approach to procurement and supply chain management has strengthened its competitive position and operational efficiency.
Energy Storage and Grid Modernization: With advancements in energy storage technologies, Enemalta will enhance grid flexibility and resilience. Deploying battery storage systems and smart grid solutions shall help optimise energy management, balance supply and demand, and accommodate the increasing penetration of intermittent renewable energy sources. This helps in balancing supply and demand, especially during peak usage periods or when renewable sources are not producing energy. The implementation of smart meters, advanced monitoring systems, and automated controls enhances the management and distribution of energy across the grid.
Electric Vehicle Infrastructure: Malta’s commitment to energy market liberalisation presents opportunities for Enemalta to diversify its revenue streams and foster competition. The company will explore new business models, such as energy trading, demand response services, and electric
vehicle charging infrastructure, to capitalise on emerging market opportunities. By installing charging stations at key locations, the company aims to promote the adoption of electric vehicles and contribute to reducing carbon emissions from transportation. Furthermore, Enemalta has been running energy efficiency programs to educate consumers on ways to reduce energy consumption and adopt sustainable practices. These initiatives include providing energy audits, incentives for energy-saving appliances, and promoting energy conservation behaviours.
The prospects for Enemalta are multifaceted and interconnected with broader trends shaping the global energy landscape. Chairman Ryan Fava is embarking to Strengthen cross-border energy cooperation and infrastructure connectivity which will enhance Malta’s energy security and resilience. They will explore opportunities for interconnection with neighbouring countries, participation in regional energy markets, and collaboration on joint energy projects to diversify energy sources and mitigate supply risks. Moreso, proactively addressing the impacts of climate change, such as rising sea levels, extreme weather events, and changing precipitation patterns, is essential for long-term sustain-
ability. Investments in climate resilience measures, such as flood defences, coastal protection, and infrastructure hardening, will safeguard its critical energy assets and ensure uninterrupted service delivery.
In navigating the opportunities and challenges ahead, Enemalta will keep a strategic focus on innovation, sustainability, and customer-centricity. By embracing technological advancements, fostering collaboration, and adapting to evolving market dynamics. They stand at the forefront of Malta’s energy sector, poised to embrace a future defined by innovation, sustainability, and resilience. As the national energy company, Enemalta plays
a crucial role in ensuring the availability of reliable and affordable energy resources to support Malta’s economic growth and the well-being of its citizens.
FAVA IS EMBARKIN TO STRENGTHEN CROSSBORDER ENERGY COOPERATION AND INFRASTRUCTURE CONNECTIVITY WHICH WILL ENHANCE MALTA’S ENERGY SECURITY AND RESILIENCE.
Looking ahead the prospects are promising, with many opportunities for growth and development. By expanding its renewable energy portfolio, enhancing grid flexibility, and promoting energy efficiency will contribute to a cleaner, more sustainable energy future. Embracing digital transformation, fostering cross-border energy cooperation, and strengthening resilience to climate change will be key priorities in navigating the complexities of the evolving energy landscape.
Ultimately, Enemalta’s success lies in its ability to adapt to change, innovate, and prioritise the needs of its customers and stakeholders. With visionary leadership of Ryan Fava, strategic investments, and a commitment to excellence, the company will continue to lead the way towards a brighter, more sustainable future for Malta and its people. FIND OUT MORE ABOUT
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120,000 MEMBERS
5,000 RESIDENCES
57 16 RESORTS IN COUNTRIES
Hapimag AG is a prominent player in the vacation ownership and hospitality industry, offering a diverse portfolio of holiday resorts, residences, and apartments across Europe and other select destinations worldwide. Founded in 1963, Hapimag has established itself as a trusted provider of quality vacation experiences, catering to the needs of discerning travellers seeking comfort, convenience, and flexibility.
Led by CEO Hassan Kadbi, the company thrives on a commitment to excellence and sustainability while delivering exceptional holiday experiences to its guests, blending traditional hospitality values with innovative practices. Most destina-
tions come complete with fully equipped holiday apartments and facilities such as restaurants, pools, tennis courts and wellness areas. Hapimag operates on a vacation ownership model, allowing individuals to buy shares in its properties, entitling them to flexible and affordable holiday accommodation. The company offers a range of membership options, including fixed, floating, and points-based systems, providing members with access to a network of resorts and destinations.
But while Hassan says it often gets mistaken for one, it would be very wrong to call Hapimag a timeshare provider. “That’s a concept that actually came after us,” he
Hassan Kadbi, CEO, Hapimag AGexplains. In fact, the point system that has been adopted by timeshare businesses was something Hapimag pioneered. Rather than buying the right to spend a given period of time at a particular property – the base premise of timeshare – at Hapimag, most of its 125,000 members are actually shareholders. “Which means they have a share of every single resort, every single office – every single thing the company owns,” Hassan says. And, instead of a value system based on days or weeks, every year each shareholder receives points, which can be used to book and go on holiday.
From its first resorts in Italy, the Swiss company now owns and operates 57 resorts in 16 coun-
tries. It boasts a diverse portfolio of holiday resorts, residences, and apartments located in scenic and sought-after destinations across Europe, including Switzerland, Germany, Austria, Spain, Italy, and Turkey. The properties cater to various vacation preferences, from mountain retreats and beachfront getaways to cultural city breaks and countryside escapes. Renowned for its commitment to quality, service excellence, and guest satisfaction. The company upholds high standards in hospitality, offering well-appointed accommodations, attentive service, and a range of amenities and activities tailored to guests’ preferences.
Hapimag offers charming mountain retreats nestled in picturesque alpine settings, providing guests with opportunities for outdoor adventure, relaxation, and breathtaking scenery. Properties in destinations such as Switzerland, Austria, and Germany offer easy access to skiing, snowboarding, hiking, and other mountain activities. For those seeking sun, sand, and sea, beachfront resorts provide idyllic settings for tropical getaways. Properties located in destinations such as Spain, Italy, and Turkey offer pristine beaches, crystal-clear waters, and a variety of water sports and recreational activities. Their properties in major cities offer ideal bases for exploring
cultural attractions, historical landmarks, and vibrant urban centres. Guests can immerse themselves in the rich cultural heritage of cities like Paris, Rome, Vienna, and Barcelona while enjoying comfortable accommodations and convenient access to amenities.
Since its establishment in 2000, PRODYNA has been at the forefront of revolutionizing digital solutions. With commitment to implementing user-centric, technologically innovative solutions, PRODYNA has emerged as a leader in the industry. Our core competencies lie in consulting clients across all project stages, ensuring secure operations and delivering unparalleled digital experiences. We cover the four main drivers of digital transformation such as Customer Experience, Data and AI, Cloud Transformation and Intelligent Business Applications.
With presence in several European economic regions, PRODYNA boasts a diverse team equipped with experience and knowledge across relevant disciplines. Our approach is defined by curiosity towards new technologies, methodologies and holistic user experiences. We continuously evaluate emerging trends to identify opportunities that generate added value for both users and companies. At PRODYNA, partnerships are crucial. We carefully select partners, based on their potential to deliver significant benefits to our clients. This strategy ensures that we collaborate exclusively with established entities offering long-term products and technologies. Through regular training and certifications, we empower our team to assess the advantages of each partnership accurately, providing tailored solutions that surpass expectations.
Our commitment to excellence is apparent by a rich portfolio of certifications and awards. These recognitions serve as a testament to our pursuit of innovation and client satisfaction. Through our dedication to staying ahead of technological advancements and industry trends, PRODYNA continues to drive transformative change, propelling both our clients and ourselves towards unparalleled success.
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lana.lazarevic@prodyna.com
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Hapimag’s countryside escapes offer tranquil retreats away from the hustle and bustle of urban life, surrounded by scenic landscapes and natural beauty. Properties situated in rural areas of France, Germany, and Switzerland provide opportunities for relaxation, outdoor recreation, and immersion in local culture. Historical residences are housed in historic buildings with unique architectural features and cultural significance. Guests can stay in charming residences, castles, or manor houses, experiencing a blend of modern comfort and timeless elegance while exploring the rich history of the property and its surroundings. This diverse portfolio of properties encompasses a wide range of vacation experiences, from mountain retreats and beachfront resorts to cultural city breaks and countryside escapes. With properties located in diverse destinations across Europe and beyond, Hapimag provides its members and guests with unparalleled opportunities to explore, relax, and create lasting memories in some of the world’s most sought-after vacation destinations.
The company also places a strong emphasis on sustainability and responsible tourism practices. They implemented initiatives to mini-
mise its environmental footprint, conserve natural resources, and support local communities in the destinations where it operates. “As businesses, we need to be more responsible in how we treat our world, our environment, our people and our resources.” Sustainability, he continues, is something that goes hand in hand with financial success. And it’s the business leaders of the world who have the chance to make a difference. The company embraces sustainable practices across its operations, from energy-efficient
building designs to waste reduction initiatives. Hassan’s commitment to sustainability extends to partnerships with local communities and initiatives to protect natural resources, ensuring responsible tourism practices that benefit both guests and the environment.
As the hospitality industry evolves, Hapimag AG recognizes the importance of digital transformation in enhancing guest experiences and optimising operational efficiency. The company leverag-
es technology to facilitate online bookings, digital check-ins, guest communications and data analytics, paving the way for enhanced customer experience, streamlined operations offering convenience and flexibility to members and guests. Furthermore, they collaborate with strategic partners and alliances to expand its network of vacation destinations and enhance the value proposition for its members. Partnerships with travel agencies, tour operators, and hospitality industry stakeholders contribute to
the company’s growth and market presence.
Overall, Hapimag AG’s outlook is bright, supported by its diverse portfolio, commitment to quality and service, focus on innovation and sustainability, and strong leadership. As the company continues to evolve and adapt to changing market dynamics and consumer preferences, it is well-positioned to maintain its position as a leader in the vacation ownership and hospitality industry.
$5.6BN
19,000 EMPLOYEES
Arun Misra, CEO & Director, Hindustan Zinc
Hindustan Zinc Limited, a subsidiary of Vedanta Resources Limited, is a leading player in the Indian mining industry, particularly in zinc, lead, and silver production. Led by CEO Arun Misra, Hindustan Zinc’s mining operations encompass a portfolio of world-class mines located in the rich mineral belts of Rajasthan, India. These mines are characterised by their high-grade ore deposits, advanced infrastructure, and adherence to stringent safety and environmental standards. The company has demonstrated a strong commitment to operational excellence, sustainable practices, and technological innovation.
Arun Misra’s leadership at Hindustan Zinc has been instrumental in driving the company’s growth and success in the challenging mining sector. With a focus on strategic decision-making, operational efficiency, and sustainability, Misra has steered Hindustan Zinc towards becoming a key player in the global metals and mining market. The mining company invested significantly in enhancing its infrastructure to support future growth and innovation. The company has modernised its mining and processing facilities, upgraded transportation and logistics networks, and implemented stateof-the-art technologies to im-
LED BY CEO ARUS MISRA, HINDUSTAN ZINC’S MINING OPERATIONS ENCOMPASS A PORTFOLIO OF WORLDCLASS MINES LOCATED IN THE RICH MINERAL BELTS OF RAJASTHAN, INDIA.
prove efficiency and reliability. Arun’s strategic investments in infrastructure have strengthened Hindustan Zinc’s competitive position and operational resilience in an increasingly dynamic market environment.
Hindustan Zinc operates several mines across Rajasthan, including Rampura Agucha, Sindesar Khurd, Rajpura Dariba, and Zawar. Each mine is unique in terms of its mineral composition, geological characteristics, and production capacity, allowing Hindustan Zinc to maintain a diversified portfolio of assets and mitigate operational risks. Its operations involve the exploration, mining, and processing of zinc, lead, and silver ores across these
various locations. The company’s mining activities are conducted with a strong emphasis on safety, environmental stewardship, and community engagement. Through efficient planning and execution, Hindustan Zinc ensures the continuity of its operations while upholding the highest standards of ethical and sustainable mining practices.
The company employs advanced mining techniques, including
open-pit and underground mining methods, tailored to the specific geological conditions of each mine. This allows for efficient extraction of ore while minimising environmental impact and ensuring worker safety. Hindustan Zinc’s mines are known for their high-grade ore reserves, particularly in zinc, lead, and silver. The company’s strategic focus on exploration and resource development has enabled it to continuously replenish its mineral
reserves and extend the lifespan of its mines, ensuring long-term sustainability and profitability. Once ore is extracted from the mines, it undergoes processing at Hindustan Zinc’s modern and technologically advanced facilities. These processing plants utilise innovative metallurgical processes to extract and refine zinc, lead, and silver concentrates to meet the highest quality standards.
Throughout the entire process, rigorous quality control measures are implemented to ensure that the metal bars or ingots meet specified purity, composition, and quality standards. Samples may be taken at various stages of production for analysis and testing to verify compliance with industry regulations and customer requirements. Once the metal bars or ingots have cooled and passed
quality control inspections, they are packaged and prepared for shipment to customers or storage in inventory. Proper packaging and handling procedures are followed to protect the metal from damage during transportation and storage. The transformation of processed ore into high-quality metal bars or ingots ready for use in a wide range of applications, from construction and manufacturing to automotive and electronics industries
Hindustan Zinc relies on a variety of mining equipment to extract ore from its mines efficiently and safely. This equipment plays a crucial role in the company’s mining operations and is essential for achieving production targets while ensuring the well-being of its workforce. The role of partners and suppliers such as Epiroc Mining India Private Limited is crucial
in providing Hindustan Zinc with the necessary equipment, machinery, parts, and consumables required for its mining operations. Epiroc Mining India Private Limited is a leading provider of mining equipment and solutions globally, including in India, where it supports mining operations across various sectors, including metals, minerals, and aggregates. As a supplier to Hindustan Zinc, Epiroc Mining India Private Limited offers a range of specialised equipment and solutions tailored to the unique requirements of zinc and lead mining operations.
Improved infrastructure plays a vital role in supporting Hindustan Zinc’s mining operations. Hindustan Zinc has invested significantly in enhancing its infrastructure to support future growth and innovation. The company has modernised its mining and processing
facilities, upgraded transportation and logistics networks, and implemented state-of-the-art technologies to improve efficiency and reliability. Arun’s strategic investments in infrastructure have strengthened Hindustan Zinc’s competitive position and operational resilience. The development and expansion of its mines to increase production capacity and extend mine life. This includes the development of new mining areas, the expansion of existing mines, and the implementation of advanced mining technologies to optimise ore extraction. The company has been upgrading its processing plants and facilities to improve throughput, recovery rates, and product quality. This includes the installation of modern equipment, automation systems, and process optimization technologies to enhance efficiency and reduce environmental im-
Epiroc, as a global productivity and sustainability partner for the mining and construction industries, is poised to revolutionise the future and unlock countless possibilities for a better tomorrow.
At the core of Epiroc’s transformative efforts, lies a relentless pursuit of technological advancement. By harnessing the power of cutting-edge technologies like Fleet Management Solutions (FMS), Epiroc Mining Intelligence (EMI), etc., Epiroc is redefining the efficiency and productivity standards within the mining and construction sectors. Through state-of-the-art machinery and digital solutions, Epiroc is enabling operations to be safer, faster, and more precise, thus enhancing overall performance while minimising environmental impact.
Moreover, Epiroc is deeply committed to sustainability and environmental stewardship. Recognizing the need to address climate change and reduce carbon footprint, Epiroc has embraced sustainable practices throughout its operations. From developing energy-efficient equipment to implementing eco-friendly manufacturing processes, Epiroc is dedicated to minimising its environmental footprint and promoting a greener, more sustainable future.
In addition to technological innovation and sustainability, Epiroc is also dedicated to driving positive social impact. By prioritising the well-being and development of local communities, Epiroc is creating opportunities for economic empowerment and social inclusion. Through community engagement initiatives, education and skills development programs, and support for local infrastructure projects, Epiroc is fostering sustainable growth and prosperity in the regions it serves.
With a commitment to innovation, sustainability, and societal progress, Epiroc is leading the charge towards a future where efficiency, sustainability, and social responsibility go hand in hand, unlocking endless possibilities for a better world.
pact. Furthermore, the construction of new roads, railways, and conveyor systems to streamline transportation and reduce costs. The company has been implementing water management and recycling initiatives to reduce water consumption and minimise environmental impact. This includes the construction of water storage facilities, the implementation of water recycling systems, and the adoption of water-saving technologies to improve efficien-
cy and sustainability.
Hindustan Zinc has been investing in energy infrastructure to reduce energy consumption, improve reliability, and increase the use of renewable energy sources. This includes the installation of energy-efficient equipment, the development of solar power plants, and the implementation of energy management systems to optimise energy usage. The company has been investing in
community infrastructure to support the well-being and development of local communities near its operations. This includes the construction of schools, healthcare facilities, and community centres, as well as the provision of basic amenities such as water supply, sanitation, and electricity.
Procurement and supply chain management are critical aspects of Hindustan Zinc’s business operations. The company collaborates
closely with suppliers, contractors, and partners to ensure the timely delivery of materials, equipment, and services required for its mining activities. By fostering strong relationships, implementing transparent procurement practices, and optimising supply chain processes, Hindustan Zinc enhances its operational resilience and cost-effectiveness. Overall, under the leadership of CEO Arun Misra, Hindustan Zinc continues to uphold its position as a leading play-
er in the mining industry, driven by a focus on strategic leadership. The investments in infrastructure improvement reflects its commitment to sustainable growth, operational excellence, and stakeholder engagement.
FIND OUT MORE ABOUT HINDUSTAN ZINC
HZINDIA.COM
Project
by:
Malvern Kandemwa Wordsby:
Michelle DuncanThe mining sector is witnessing a significant shift in technological advancements, sustainability practices, and leadership strategies. Kestrel Coal Resources, under the guidance of its CEO Shane Hansen, has emerged as a pioneering force in transforming
the industry. By leveraging innovative technologies, optimising the value and supply chain, and prioritising sustainability, Kestrel Coal Resources has solidified its position as a trailblazer within the mining sector.
Under the leadership of Shane Hasen, Kestrel Coal has fostered a culture of innovation and collaboration. His visionary approach has created an environment that encourages employees to chal-
lenge conventional practices and embrace change. By fostering cross-functional teams and promoting diversity, the mining company has been able to attract top talent and infuse fresh perspectives into their operations. The CEO’s emphasis on transparency and effective communication has played a crucial role in aligning the entire workforce towards the common goal of transformation.
Shane Hasen, CEO, Kestrel Coal
Kestrel Coal Resources has embraced innovative technologies for geological mapping, surveying, and exploration. Utilising advanced geophysical tools such as 3D seismic imaging and remote sensing technologies, the mining company has been able to identify and characterise coal reserves with unprecedented accuracy and efficiency. The introduction
of advanced automation systems, robotics, and real-time monitoring has increased operational efficiency, reduced costs and risks. By leveraging artificial intelligence (AI) and machine learning algorithms, Kestrel Coal Resources has empowered its workforce to optimise resource utilisation, improve planning, and ensure smooth operations. Furthermore, the implementation of innovative data analytics tools has enhanced decision-making processes, en-
abling Kestrel Coal to identify opportunities for continuous improvement.
In the realm of coal extraction, technology has further played a transformative role in enhancing efficiency, productivity, and safety. Kestrel Coal Resources has implemented state-of-the-art mining equipment and automation systems, including autonomous haulage trucks, remote-controlled drilling rigs, and advanced monitoring sensors. These technologies have streamlined the extraction process, increased production rates, and reduced operational costs while minimising the exposure of workers to hazardous environments.
Kestrel Coal Resources has also leveraged data analytics and predictive maintenance algorithms to optimise the performance of its equipment and machinery. By continuously monitoring key operational parameters and equipment health metrics in real-time, they can proactively identify potential issues, schedule maintenance activities, and prevent costly downtime. This initiative-taking approach to maintenance has significantly improved equipment reliability, extended asset lifespan, and maximised operational uptime. Technology has played a crucial role in optimising the coordination and supply chain management processes at Kestrel Coal Resources. Advanced software solutions for inventory management, route optimization, and transportation scheduling have enabled the company to streamline its planning operations, minimise transportation
Australian company ABM Contractors (ABM) is strengthening domestic mining operations with its comprehensive range of services, an offering that puts stronger partnerships at the forefront.
Based in Queensland, the company has become well-known for its high-quality project management, supplementary labour, shotcrete services and longwall support, as well as its work in ground consolidation and coal development.
Through the veteran company, clients can access first rate drill and blast services, secondary support, VCD installations, fault driveage, equipment hire and repair as well as major conveyor installations and recovery services.
ABM Director, Jamie Abraham describes his highly experienced team as specialists in fall recovery, drifts, and ground stabilisation, which positions the company as an ideal partner to many operators within the mineral resources sector.
The company is proud of its work at the Kestrel Coal Mine, one of the world’s largest producing underground coking or metallurgical facilities. During this project, a key ingredient of ABM’s successful relationship with Kestrel Coal Mine was its shared commitment to local community support, and
to improve host communities and embracing environmental sustainability goals, meaning it was critical for the company to partner with service providers that had similar vision.
First established in 2000, ABM has gained a nationwide reputation for tackling tough jobs headfirst both on time and on budget. The family-owned business is also poised to start a new venture providing underground specialised shotcreting services, cutting-edge ground consolidation products, and range of ventilation control devices to operators within the coal industry.
Health and safety: During the execution of its projects, ABM takes particular care to ensure that all risk is evaluated and managed effectively.
Social Responsibility: ABM’s vision is to enhance the quality of life for the host communities in which it operates.
Environmental Stewardship: Conservation and the continued health of our planet is everyone’s responsibility, and ABM will continually strive to facilitate the least possible harm during operations.
Quality: ABM’s commitment to quality flows from the fact that long after project completion, its reputation will continue to be influenced by the work and service provided.
People: A core set of values binds ABM together and provides the ethical framework for conducting day to day business.
Integrity: To be honest and reliable, reflecting the highest ethical standards in all business practices.
Respect: To trust and treat people with respect and dignity.
Leadership: To recognise the unique contribution and intrinsic worth of everyone and provide an inclusive environment focussed on consistently delivering value.
Value Creation: To focus on doing the simple things well.
Collaboration – Promote open communication as the key towards influencing and inspiring high-performance outcomes.
For more information, visit www.abmcontractors.com.au
Phone 00 61 (07) 4982 2174
General enquiries email: admin@abmcontractors.com.au
Employment opportunities: careers@abmcontractors.com.au
costs, and ensure timely delivery of coal to customers. Additionally, the implementation of blockchain technology has enhanced transparency, traceability, and security across the supply chain, further strengthening Kestrel Coal Resources’ position as a reliable and trusted partner in the coal market.
Furthermore, Kestrel Coal has revolutionised its value chain by integrating digital technologies, which enable seamless coordination and collaboration between mining operations, coordination, and customers. By optimising the value chain, they can streamline processes, reduce lead times, and enhance customer satisfaction. Kestrel Coal’s supply chain practices prioritise efficiency and
sustainability, ensuring responsible sourcing, reducing waste, and minimising the environmental footprint. By embracing technologies like blockchain, the company ensures transparency and traceability throughout the supply chain, gaining a competitive advantage in the market.
Most importantly, technology has been instrumental in enhancing safety standards and promoting environmental sustainability within Kestrel Coal Resources’ operations. The company has invested in state-of-the-art safety technologies such as real-time monitoring systems, wearable devices, and virtual reality training simulations to mitigate risks and ensure the well-being of its workforce. They implemented
KESTREL COAL HAS REVOLUTIONISED ITS VALUE CHAIN BY INTEGRATING DIGITAL TECHNOLOGIES, WHICH ENABLE SEAMLESS COORDINATION AND COLLABORATION BETWEEN MINING OPERATIONS, COORDINATION AND CUSTOMERS.
a comprehensive sustainability strategy. The Mining company is committed to reducing its environmental impact by investing in renewable energy sources, reducing greenhouse gas emissions, and implementing comprehen-
sive rehabilitation programs. Kestrel Coal actively engages with local communities and stakeholders to ensure the preservation of biodiversity and supports community development initiatives. Furthermore, Kestrel Coal Resources has embraced environmentally friendly practices, including the use of clean energy technologies, water recycling systems, and reclamation initiatives, demonstrating its commitment to responsible mining practices and environmental stewardship.
In its pursuit of continuous improvement, Kestrel Coal has remained at the forefront of innovation. The company has embraced emerging technologies such as Internet of Things (IoT), predictive maintenance, and renewable energy integration. By adopting electrification solutions in its mining operations, Kestrel Coal has significantly reduced its carbon emissions and environmental impact. Furthermore, the company has made strides in leveraging
big data analytics and AI to optimise resource allocation, predict market demand, and develop predictive maintenance models. Kestrel Coal Resources transformation under the leadership of CEO Shane Hansen is a shining example of how the mining sector can embrace technology, redefine operational processes, and prioritise sustainability. By leveraging advanced technologies, optimising the value and supply chain, and spearheading sustainability efforts, Kestrel Coal Resources has set a new benchmark within the industry. As the mining sector adapts to the challenges of the future, Kestrel Coal’s transformation serves as an inspiration for industry players seeking to embrace innovative technologies and sustainable practices.
Eagle Mine is owned by Lundin Mining, a diversified Canadian base metals mining company with operations and projects in Argentina, Brazil, Chile, Portugal, Sweden, and the United States of America, primarily producing copper, zinc, gold, and nickel. Its Eagle Mine operation is led by Managing Director Darby Stacey and stands as a significant player in the mining industry, focusing on the production of nickel and copper. Under his leadership at Eagle Mine has been instrumental in ensuring operational excellence, sustainability, and continuous improvement in the challenging mining sector.
The Eagle Mine is located in Michigan’s Upper Peninsula, a modern underground mine host to a high-grade nickel/copper deposit operated by Lundin Mining Corporation. The mine is situated in Marquette County near the town of Big Bay. The ore body consists of high-grade sulphide minerals, including chalcopyrite and pentlandite, which are extracted through underground mining methods. The extracted ore from the underground mine is transported to the surface processing facility, where it undergoes primary crushing and grinding. After crushing and grinding, the ore is mixed with water and chemicals in flotation tanks. Air is then introduced into the mixture, causing the valuable minerals, such as nickel and copper sulphides, to attach to air bubbles and rise to the surface as froth. The froth is skimmed
off, containing the concentrated minerals, while the waste material sinks to the bottom as tailings.
The froth containing the concentrated minerals is further processed through a series of dewatering steps to remove excess water and create a thickened concentrate. This concentrate is then filtered and dried to reduce moisture content, making it suitable for transportation and further processing. The dried concentrate is transported to a smelter, where it undergoes smelting to extract the nickel and copper metals. Smelting involves heating the concentrate to elevated temperatures in a furnace, causing the sulphide minerals to decompose and release the metal content. The molten metal is collected and cast into ingots or other forms for transportation to refineries or customers. The
nickel and copper metals obtained from smelting may undergo further refining processes to purify them and remove impurities. Refining techniques may include electrolysis, solvent extraction, or other chemical processes to achieve the desired metal purity levels. Once the nickel and copper concentrates are processed and refined, they are packaged into containers or
bulk shipments for transportation to customers worldwide.
Darby Stacey’s strategic operational planning aims to ensure efficiency, safety, and environmental responsibility throughout the mining process. Stringent quality control measures are implemented to ensure that the final products meet or exceed industry specifications and customer
Darby Stacey, Managing Director, Eagle Mine
requirements. Environmental management practices are also integrated into the processing operations to minimise environmental impact and ensure compliance with regulatory standards. By following these steps, Eagle Mine can efficiently process ore, produce high-quality nickel, and copper concentrates for the global market.
Improved infrastructure plays a crucial role in supporting Eagle Mine’s operational activities. He oversees infrastructure development projects to enhance operational efficiency, safety standards, and logistical capabilities.
By investing in modernising facilities, upgrading equipment, and maintaining a reliable infrastructure network, Eagle Mine ensures the seamless operation of its mining activities while prioritising the safety and well-being of its workforce. They invested in improving access roads and transportation networks to facilitate the movement of personnel, equipment, and materials to and from the mine site. Upgrades to roads, bridges, and railway connections have enhanced planning and re-
duced transportation costs.
Furthermore, significant investments have been made in upgrading and expanding the processing facilities at Eagle Mine. Modernization of crushing, grinding, and flotation circuits has increased throughput capacity and improved recovery rates, leading to higher production efficiency and profitability. They implemented advanced water management systems and infrastructure to minimise water consumption, mitigate environmental impact, and comply with regulatory requirements. This includes the construction of water storage facilities, water treatment plants, and tailings management facilities to ensure responsible water stewardship. To reduce its
environmental footprint and dependence on fossil fuels, Eagle Mine has invested in energy infrastructure upgrades and renewable energy solutions. This includes the installation of energy-efficient equipment, the development of solar power projects, and the implementation of energy management systems to optimise energy usage and reduce greenhouse gas emissions.
XPS is an industry leader, collaborating with clients in delivering industry relevant solutions to improve process performance, asset integrity and environmental sustainability.
We provide expertise in:
• Geometallurgy & Mineral Science
• Mineral Processing
• Hydrometallurgy
• Pyrometallurgy & Furnace Integrity
• Process Modelling & Simulation
• Process Control & Automation
• Materials Technology & Asset Integrity
Main services offered to clients:
• Orebody characterisation
• Process & flowsheet development
• Operational support & continuous improvement
• Process Control strategies & optimization
• Asset Integrity assessment
• Metals recycling & refining
• Decarbonization & SO2 Abatement
• Effluent treatment & arsenic stabilization
Eagle Mine’s technology transformation has been instrumental in its success on several fronts. Under Darby Stacey’s guidance, the mine has integrated digital solutions to optimise processes, enhance data-driven decision-making, and drive operational efficiency. By adopting automation, data analytics, and remote monitoring technologies, it has optimised mining processes, increased productivity, and reduced operational costs, enhancing overall efficiency. Implementation of innovative safety technologies and environmental monitoring systems has
ensured regulatory compliance and minimise risks to personnel and the environment. The adoption of innovative technologies has given Eagle Mine a competitive edge in the mining industry, enabling it to adapt to changing market dynamics and maintain its position as a leading mining operation.
Sustainability is a core focus area for Eagle Mine, reflecting Darby’s commitment to environmental stewardship and community engagement. The mine implements sustainable mining practices, resource conservation initiatives, and community development programs to minimise environmental impact and
create shared value for stakeholders. The mine implements water recycling and reuse initiatives to minimise freshwater consumption and reduce the discharge of wastewater into the environment. Additionally, Eagle Mine invests in water treatment technologies to ensure that water discharged from the mine meets regulatory standards and does not harm local ecosystems. By adhering to stringent environmental standards, managing water resources responsibly, and prioritising biodiversity conservation, Eagle Mine contributes to a sustainable future for the mining industry.
Eagle Mine collaborates closely with suppliers, contractors, and partners to ensure the prompt delivery of equipment, materials, and services needed for mining activities such Expert Process Solutions (XPS). Many suppliers offer technical support and services to aid Eagle Mine in optimising equipment performance, troubleshooting issues, and implementing best practices. These services include training programs, on-site support, and access to engineering expertise to address complex challenges and improve operational efficiency.
Safety is a top priority at Eagle Mine, and suppliers of safety equipment play a critical role in ensuring the health and safety of the mine’s workforce. These sup-
pliers offer a wide range of safety gear and personal protective equipment, including helmets, gloves, safety glasses, respirators, and safety harnesses, helping to prevent accidents and injuries in the workplace. By promoting a culture of safety and accountability, Eagle Mine aims to prevent accidents, injuries, and occupational illnesses, thereby safeguarding the well-being of its workforce.
By fostering strong relationships, Eagle Mine strengthens its operational resilience, cost-effectiveness, and overall sustainability. Under the leadership of Managing Director Darby Staacey, Eagle Mine continues to uphold its position as a responsible and successful mining operation within Lundin Mining. FIND OUT MORE ABOUT LUNDIN MINING
Bram Hage, Founder, New Cold
Project by: Malvern
KandemwaWhen it comes to cold storage and supply chain logistics, NewCold is a name that stands out from the rest. This is a company that specialises in automated cold storage and cold chain logistics, offering innovative solutions for frozen food producers and distributors around the world. Founded in 2012 by Bram Hage, NewCold has grown into one of the largest
Words by: Michelle
Duncanand fastest growing companies in its sector, with 15 locations across three continents, over 1,600 employees, and more than 1.1 million pallet positions. With a global presence and a commitment to sustainability, this innovative company has revolutionised the industry with its ultramodern facilities, innovative technology, and forward-thinking partnerships.
At the helm of this success story is Abhy Maharaj, who joined NewCold as its global chief commercial officer and chief operating officer in July 2019. Maharaj is responsible for driving the company’s growth strategy, customer relationships, operational excellence, and innovation across all markets.
Maharaj brings with him a wealth of experience and expertise in various sectors, including aviation, dairy, and technology. He started his career as a manager of investor relations at Air New Zealand, where he helped to communicate the airline’s strategy and performance to shareholders and analysts. He then moved to Fonterra, the world’s largest dairy exporter, where he held several senior roles, including group general manager of investor relations, global
head of digital transformation, and managing director of global ingredients.
Maharaj says he was attracted to NewCold by its unique business model, which combines innovative technology with customer-centricity and sustainability. “When I looked at NewCold, I was blown away by the vision and ambition of its founder, Bram Hage, who had a clear idea of how to disrupt the cold storage industry with automation and data,” he says. “I also saw a great opportunity to leverage my experience in digital transformation and customer service to help NewCold grow and scale globally.”
Today, NewCold operates 10 stateof-the-art facilities across Europe, Australia, and North America, serving customers in various sectors such as food manufacturing, retail, and foodservice.
Under his leadership, NewCold has received many awards and recognition for its innovative and sustainable approach to the cold chain industry. In 2020, NewCold won the International Association of Refrigerated Warehouses (IARW) Global Cold Chain Alliance (GCCA) Innovation Award for its automated pallet handling system.
Abhy Maharaj, Global Chief Commercial Officer, New Cold
Another core pillar of NewCold’s strategy is sustainability, which Maharaj says is embedded in everything the company does. “Sustainability is not just a buzzword for us, it’s a responsibility and an opportunity,” he says. “We believe that by being sustainable, we can create positive impacts for our customers, our employees, our communities, and our planet.”
One of the ways that NewCold demonstrates its commitment to sustainability is by reducing its environmental footprint through energy efficiency and renewable energy sources. The company designs its warehouses to minimise heat loss and maximise natural light, as well as to use advanced insulation materials and refrigeration systems that reduce energy consumption by up to 50% compared to conventional cold storage facilities.
The company’s automated storage and retrieval systems (ASRS) are designed to minimise energy consumption and reduce the carbon footprint of its operations. NewCold is committed to reducing its environmental impact and has implemented several initiatives to achieve this goal. One of the ways
they are doing this is through their facilities, which are designed to be energy-efficient and sustainable. For example, they use natural refrigerants, LED lighting, and advanced insulation systems to reduce energy consumption and greenhouse gas emissions. Additionally, their automated systems and robotic technology help to minimise waste and reduce the need for human labour.
Another way that NewCold is promoting sustainability is through their partnerships with like-minded companies. They collaborate closely with their customers to develop sustainable supply chain solutions, such as reducing transportation miles and using renewable energy sources. They also partner with technology providers to develop innovative solutions that help reduce waste and improve efficiency.
NewCold also invests in solar panels and wind turbines to generate clean energy for its operations. For example, its warehouse in Wakefield, UK, has a rooftop solar farm that can produce up to 1.5 megawatts of electricity per year, enough to power 400 homes. The warehouse also has a wind turbine that can generate up to 2 megawatts of electricity.
Based in the Pacific Northwest, Fisher Construction Group, Inc. is a closely held construction services company, designing and building commercial and industrial projects throughout the US and Canada. Fisher’s team of builders, architects, structural engineers, and food processing experts are known for building innovative facilities that are highly efficient and deliver on investment.
Fisher’s unique approach offers design flexibility and the ability to meet tight schedules and budgets without compromising quality. Owners benefit from a single point of accountability–eliminating the need for excessive change orders; early determination of costs–establishing a project budget that is workable and firm; value engineering–identifying cost-saving measures without compromising quality.
NewCold’s success is in part due to its strong partnerships with companies across the supply chain. They collaborate closely with their customers to develop customised solutions that meet their unique needs. This includes everything from managing inventory to perfecting transport routes. They also partner with logistics providers to ensure that goods are transported in the most efficient and sustainable way possible.
They have set up strong relationships with some of the world’s leading frozen food companies, such as McCain, Unilever, Froneri, Lamb Weston Meijer, and General Mills. These companies trust NewCold to store and distribute their products with the highest standards of quality and efficiency.
Also partnering with other indus-
try players to support its growth and innovation. For example, NewCold has a long-term partnership with Westport Capital Partners, a private real estate investment firm that supplies capital and strategic guidance to NewCold. NewCold also recently formed a joint venture with Global Metal Construction (GMC), a warehousing specialist based in China, to expand its presence in the Asian market.
In addition to partnerships with customers and logistics providers, NewCold also collaborates with technology companies. They are always looking for innovative solutions to improve their operations and better serve their customers. For example, they use automation and robotics to increase efficiency and reduce errors. They also use data analytics and artificial intelligence to optimise inventory management and transport routes.
One of the key differentiators of NewCold is its use of technology to optimise every aspect of its operations, from warehouse design and construction to inventory management and transport planning. The company uses warehouse management software (WMS) developed by Davanti Warehousing, which delivers a cloud-based solution that integrates seamlessly with NewCold’s automated systems and equipment.
The WMS enables NewCold to achieve prominent levels of efficiency, accuracy, safety, and traceability in its warehouses, which are 80-90% automated and can store up to 200,000 pallets at temperatures as low as -23°C. The WMS also allows NewCold to supply real-time visibility and control to its customers, who can access their inventory data anytime and anywhere via a web portal or mobile app.
Maharaj says that technology is at the heart of NewCold’s value proposition and competitive advantage. “Technology is not just a tool for us, it’s a way of thinking and doing business,” he says. “We use technology to deliver solutions that meet our customers’ needs and expectations, as well as our own goals of operational excellence and innovation.”
He adds that technology also enables NewCold to adapt quickly to changing market conditions and customer demands. “We are
constantly looking for ways to improve our processes and systems, as well as to explore new opportunities and technologies that can add value to our customers and our business,” he says. “We have a culture of learning and experimentation that allows us to evaluate new ideas and scale them up if they work.”
The company uses telematics technology to track the location and temperature of its trucks in real-time, ensuring that products are transported at the right temperature and arrive at their destination on time. NewCold’s trucks are also equipped with the latest safety features, such as lane departure warnings and collision avoidance systems.
Another way that NewCold is using technology to improve their operations is through data analytics and artificial intelligence. They collect data on everything from inventory levels to transport routes and use this data to optimise their operations. This allows them to make informed decisions about everything from inventory management to transport routes. FIND
McDonald’s Nordic region of Sweden has long been a staple of the country’s fast-food landscape, known for its iconic golden arches and beloved menu offerings. Under the leadership of Chief Information Officer Mats Munkhammar, the company has embarked on a transformative journey, leveraging technology, sustainability initiatives, and strategic management practices to enhance its operations and customer experience. In the same sense, as a business leader, he is a firm believer in the importance of staying true to the brand’s roots and core offerings at the same time as evolving.
At the heart of McDonald’s Nordic’s success are its seamless dayto-day operations, ensuring that customers receive high-quality food and service consistently. From kitchen operations to customer service, meticulous attention to detail and efficient processes drives the company’s operations, supported by robust training programs and employee engagement initiatives. Mats Munkhammar’s leadership emphasises the importance of operational excellence, continuously refining processes to meet evolving consumer expectations and industry standards.
“The next generation is so reliant on digitalisation, which is also influencing our business, with us working on things like mobile orders and payment, so that guests can have a seamlessly conve-
nient experience from right in their pocket. It’s about being authentic and sticking to the core of our business, in combination with evolving our variety of menu items and approach.”
His visionary leadership has propelled McDonald’s into the digital age, embracing technology to enhance customer engagement and streamline operations. The company has invested in digital ordering platforms, mobile apps, and self-service kiosks, offering customers convenient ways to order and customise their meals. Through data analytics and personalised marketing initiatives, McDonald’s leverages digital insights to drive innovation and enhance the customer experience further.
McDonald’s offers customers the convenience of ordering food through mobile apps. Customers can browse the menu, customise their orders, and pay electronically, reducing wait times and enhancing order accuracy. They accept mobile payments and various forms of contactless payment methods like Apple Pay, Google Pay, and contactless credit cards. This streamlined payment process reduces transaction times and enhances convenience for customers.
Many McDonald’s locations have self-service kiosks that allow customers to place their orders independently. These kiosks offer customization options, suggestions for upselling, and provide a faster, more efficient ordering process.
McDonald’s uses digital menu boards in their restaurants to display dynamic content, update prices in real-time, and promote new menu items or promotions. This digital signage provides flexibility and allows McDonald’s to adjust offerings quickly. Also high-speed internet connectivity and reliable network systems for seamless integration of digital technologies into restaurant operations. They have also integrated cloud-based systems to enable centralised data storage, real-time synchronisation of information, and efficient communication between different restaurant locations and headquarters.
McDonald’s has integrated delivery services and mobile ordering through partnerships with third-party delivery platforms. The Integrated digital systems facilitate the seamless processing of delivery orders, ensuring accuracy and timeliness in delivery fulfilment. Customers can order McDonald’s food for delivery through apps like Uber Eats, DoorDash, or Grubhub.
McDonald’s has implemented digital technology in drive-thru operations which have digital signage for menu displays, and remote order taking to speed up service. This includes features such as predictive ordering, where the system anticipates a customer’s order based on past preferences, and licence plate recognition to streamline the payment process. These integrated systems ensure accuracy in order taking, payment processing, and order fulfilment, improving efficiency and customer satisfaction.
By embracing digital technology across various aspects of its operations, McDonald’s aims to create a seamless, convenient, and personalised experience for its customers while improving operational efficiency and adapting to changing consumer preferences in the digital age. They also utilise digital technology to engage with customers through loyalty programs, personalised offers, and targeted marketing campaigns. By collecting and analysing customer data, McDonald’s can tailor promotions to individual preferences. Furthermore, by leveraging data analytics tools to track sales trends, monitor customer behaviours, and optimise operations. Insights gained from data analysis help McDonald’s make informed decisions to improve efficiency and enhance customer satisfaction.
A robust infrastructure is essential to accommodate its growing digital footprint and enhance the customer experience and ensure operational efficiency. McDonald’s has invested in state-of-theart kitchen equipment, restaurant technology systems, and digital infrastructure to enhance efficiency and reliability. At the heart of the operation within the kitchens, uses Kitchen Display Systems (KDS) to streamline food preparation processes. KDS optimises order flow, reduces errors, and ensures prompt preparation and delivery of orders to customers. These improvements enable McDonald’s Sweden to meet the demands of a dynamic marketplace while keeping high standards of quality and service.
McDonald’s relies on a sophisticated supply chain infrastructure to procure ingredients, raw materials, and packaging materials from suppliers worldwide. Efficient coordination networks ensure prompt delivery of supplies to restaurants while minimising transportation costs and environmental impact. They have implemented advanced inventory management systems to help optimise stock levels, reduce waste, and ensure freshness of ingredients. Initiatives such as waste reduction, energy efficiency improvements, and sustainable sourcing practices are integral to the company’s commitment to environmental responsibility. Efficient procurement and supply chain management are vital components of McDonald’s op-
erations. They closely collaborate with their suppliers to ensure high-quality ingredients, maintain supply chain resilience, and uphold food safety standards. By fostering strong supplier relationships and implementing effective procurement strategies, the company ensures a reliable and sustainable source of products.
“Those relationships are incredibly important,” he says. “That’s the legacy of the company on a global, as well as a local level. At a Nordic level, we believe that long-lasting partnerships with suppliers gives us the best, both in terms of day-to-day stability within our supply chain set-up, and also in terms of making sure that suppliers are innovating on behalf of us and creating niche solutions that ultimately gives us the competitive advantage in the market.”
McDonald’s Nordic stands at the forefront of innovation, sustainability, and operational excellence. By embracing digital transformation, sustainability initiatives, maintaining infrastructure, and optimising procurement and supply chain management, the company continues to enhance its offerings, deliver exceptional customer experiences, and solidify its position as a leader in the fast-food industry.
Project by:
Malvern KandemwaWords by:
Michelle DuncanOoredoo Group, a global telecommunications leader, continues to redefine connectivity and innovation in the digital age under the visionary leadership of Group Managing Director and CEO, Aziz Aluthman Fakhroo. With a strong commitment to digital transfor-
mation, sustainability, and operational excellence, Ooredoo Group sets the standard for the telecommunications industry worldwide. His strategic vision and leadership have been instrumental in driving Ooredoo Group’s growth and success in a rapidly evolving industry landscape. With a focus on innovation, customer-centric solutions, and sustainable business practices, has positioned Ooredoo Group as a leading player in the telecommunications sector.
Aziz Aluthman Fakhroo, CEO, Ooredoo Group
Aziz Aluthman Fakhroo has been leading Qatar’s largest telecom company since November 2020, where he has been a board member since 2011. Previously, he served as Deputy Under Secretary for Budget, Treasury and Financial affairs at the Ministry of Finance. Prior to that, he was the Co-head of Mergers and Acquisitions at Qatar Investment Authority. He is also a Board Member at Accor SA since 2015. In March 2021, he was appointed as Board member of KATARA Hospitality and member of the Board of Trustees of Qatar Museums. In December 2021, he was appointed to the Board of Commissioners of Indosat.
Under Fakhroo’s leadership, Ooredoo Group has embraced digital transformation to meet the evolving needs of customers and stakeholders. Through investments in innovative technologies, such as 5G networks, IoT, digital platforms and AI, have enabled Ooredoo Group to deliver innovative solutions and personalised experiences to its customers. Qatar is leading the way with global 5G and Internet of Things (IoT) innovation, delivering new levels of business success and a new network milestone, with 22 5G network towers now live, covering areas such as the Pearl, Hamad International Airport, West Bay, Rawdah and more. Some of
Qatar’s busiest areas are now 5G ready, meaning more people will be able to access the network technology. Through strategic investments in network expansion, data centres, and advanced technology solutions, Fakhroo has strengthened Ooredoo Group’s infrastructure to ensure reliable and high-performance telecommunications services.
Now, Ooredoo is leveraging 5G to drive IoT innovation with two key technology elements: network traffic prioritisation based on the priority of the industry vertical, and lower latency for critical applications such as smart and connected transportation, retail, energy, healthcare, education, and entertainment.
“Our industry-leading 5G and IoT solutions, and channel partner ecosystem, are guiding Qatar’s organisations in their digital transformation journeys to seize market share and transform daily lives across the country.”
Ooredoo expects the ultra-fast 5G networks to serve as the foundation for the IoT to make a major impact in the following verticals: Transportation – Autonomous vehicles can use 5G’s broadband and low latency to navigate complex city streets, and for ambulances to coordinate on green light signalling. Connected metros and trams can leverage 5G broadband and GPS technology for real-time tracking that can reduce headways, enhance safety, and provide real-time passenger information.
With Qatar’s connected malls growing, smart retailers can move beyond 4G geolocation-based services, to a 5G world with augmented and virtual reality providing immersive experiences from virtually trying on clothes to gyms with simulated races.
Smart grids can combine with 5G networks to monitor and predict rapid increases in demand, enable smart street lighting with LED lamps, and overall provide real-time and dynamic utilities pricing to enhance costs, efficiency, and safety.
In the era beyond digital patient records and self-care apps, 5G’s fast speeds and low latency could enable robotic surgery, new levels of monitoring wearable devices such as heart monitors, and Big Data analytics that could analyse massive patient data sets for predicting treatments and identifying regional or global healthcare trends.
In schools and universities, 5G combined with mobile devices, from tablets to wearables, can transform the learning experience. Students, educators, and administrators can foster enhanced digital collaboration, immersive virtual reality field trips, and new levels of automated campus safety and security.
Theme parks, concerts, and video games are being transformed by 5G and IoT. By connecting sensors on people with mobile devices, customers can design bespoke itineraries, experience virtual reality concerts, and gain new levels of immersive gameplay.
Our success is facilitated by our ongoing digital transformation, which not only contributes to our resilience but also empowers us to capitalise on market opportunities and position ourselves for long-term sustainable growth. Our adaptability in navigating a dynamic market landscape ensures sustained success and attractive returns. Ooredoo remains committed to its strategy based on five fundamental pillars: delivering exceptional customer experience, empowering our people, and nurturing talent, driving innovation as a smart telco, continuously evolving and fortifying our core operations, and maintaining a value-focused portfolio. Under the leadership of Group Managing Director and CEO Aziz Aluthman Fakhroo, Ooredoo Group continues to demonstrate a strong commitment to digital transformation, sustainability, infrastructure development, and operational excellence in the telecommunications industry. By embracing innovation, sustainability, and strategic leadership, Ooredoo Group is driving the future of telecommunications and shaping a connected world for customers and communities around the globe.
SBM Bank is a financial institution headquartered in Mauritius currently the second largest bank in the country with a 25% market share, part of the SBM Group and significantly growing its international presence.
In terms of global operations, SBM Bank has a presence in
several countries, including Seychelles, Madagascar, and India. The bank has also established a representative office in South Africa. The bank’s global operations have enabled it to expand its reach and offer its services to a wider customer base.
SBM Bank has made several acquisitions to expand its reach and offerings. In 2019, the bank acquired the Indian operations of the Royal Bank of Scotland. The acquisition enabled SBM Bank to expand its presence in India and
offer a wider range of services to its customers. In 2020, the bank acquired the African operations of the Bank of China. The acquisition enabled SBM Bank to expand its reach in Africa and offer its services to a wider customer base. SBM Group acquired a majority stake in Kenya’s Fidelity Commercial Bank Limited followed by further acquisition of selected assets and liabilities of Chase Bank (in receivership), which has positioned SBM Bank on the Kenyan market.
In Kenya, SMB Bank has made significant inroads by aligning its services with the evolving financial landscape of the region. The bank’s operations in Kenya have remained marked by a commitment to financial inclusion, providing accessible banking solutions to both urban and rural populations. Through strategic partnerships and a keen understanding of the local market, SBM Bank has been able to navigate the regulatory environment and establish itself as a trusted banking institution in Kenya. By establishing a footprint in these regions, SBM Bank aims to leverage unique opportunities and cater to the diverse financial needs of customers across different geographical locations.
In India, SBM Bank has strategically positioned itself to tap into
one of the world’s fastest-growing economies. By offering a range of banking services tailored to the needs of Indian consumers and businesses, the bank has been able to carve out a notable presence in the country’s financial landscape. With a focus on digital innovation and personalised customer experiences, SMB Bank has been able to resonate with the tech-savvy and rapidly expanding customer base in India. It is also the first foreign bank in the world to have obtained a wholly Owned Subsidiary Licence from the Reserve Bank of India to operate as a fullfledged wholly owned subsidiary on the Indian market.
Furthermore, in Mauritius SBM Bank has capitalised on the island nation’s reputation as an international financial hub. By
offering a comprehensive suite of corporate and private banking services, the institution has catered to the needs of diverse clients, including global businesses, high-net-worth individuals, and offshore investors. SMB Bank’s operations in Mauritius have been characterised by a focus on wealth management, international trade finance, and cross-border investment opportunities.
THE BANK’S OPERATIONS IN KENYA HAVE REMAINED MARKED BY A COMMITMENT TO FINANCIAL INCLUSION, PROVIDING ACCESSIBLE BANKING SOLUTIONS TO BOTH URBAN AND RURAL POPULATIONS.
Nucleus Software was founded with a vision to making financial services access easy and enriching worldwide. Today, we deliver disruptive Fintech solutions to over 200 Financial Institutions across 50 countries facilitating more than 26 million transactions each day, managing over US$500 billion of loans and enabling more than 500,000 users to log in daily. We focus on product innovation to deliver world-class Robust future-proofed fintech products and solutions. Our Flagship Products FinnOne NeoTM and FinnAxiaTM are powered by AI and a sophisticated API ecosystem. Unique Product features based on 3 decades of BFSI domain expertise enable revenue growth, reliability and efficiency for our customers. Our products enable our customers with Proactive product development capability aligned to market dynamics and help digitise the complete lending lifecycle with smarter & faster credit decisions providing for faster compliance with seamless integrations and accurate Risk Tracking to strengthen risk management capabilities of lenders.
Nucleus Software provides leading-edge technology platforms that are continuously upgraded across a Service Oriented Architecture driven by an APICenter comprising 520+ APIs for creating personalised and multiple customer experiences. FarEdge, our AI powered platform, helps our product lines build intelligent solutions to automate, improve user experience and take informed, intelligent decisions. Our technology platforms provide inherent resiliency, are fully scalable & have a secure architecture across Cloud and On-premise, supported by best-in-class strategic technology partnerships. Nucleus Software Exports Ltd. is a publicly traded software product company with a multicultural global team of 1800 people led by BFSI industry veterans.
Nucleus Software Flagship Products –Powered by AI and a sophisticated API ecosystem
FinnOne NeoTM: Globally acclaimed Robust Digital Lending Platform for Retail, Corporate, Microfinance and Islamic Finance having Specialised Product Capabilities across multiple Lines of Businesses. Supports end-to-end digitization across the lending lifecycle of origination, servicing & collections. Has sophisticated Content and Collateral Management modules with Mobility and Channel Modules that enable Financial Institutions to offer seamless digital lending via agent facing and end customer offerings.
With FinnOne NeoTM Financial Institutions can accelerate Go-To-Market, Float innovative customercentric products swiftly with easy configurability of business & credit policies. Unparalleled Omni channel experience; helps end customers self-service loans via web, mobile app, WhatsApp, Google home, wearable devices and voice instantly and smoothly enhancing the end user experience.
FinnAxiaTM - is our Global Integrated Transaction Banking Suite, delivering end-to-end solutions that manage Receivables, Payments, Liquidity, Financial Supply Chains and Corporate Trade Optimally. Financial Institutions can Achieve operational excellence by digitising processes enabling total transparency, faster time to market, and Straight Through Processing with the corporate customer front end. Obtain a 360 degree account position view across multiple currencies and jurisdictions to optimise working capital management with FinnAxiaTM
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PaySeTM - Our Financial Inclusion product makes small ticket loans possible and profitable. PaySeTM is an offline and online digital cash solution with a goal to make financial services easily accessible in remote geographies over a secure and reliable platform. PaySeTM helps Financial Institutions achieve cost optimization by digitising and automating their end-to-end business processes.
Overall, SBM Bank’s global acquisition and operations in India, Kenya, and Mauritius reflect its commitment to embracing diverse markets, understanding local nuances, and delivering tailored financial solutions that align with the unique requirements of each region. Through these strategic endeavours, SMB Bank continues to solidify its position as a prominent player in the global banking landscape.
The Chief Information Officer at SBM Bank Mauritius, Ashwin Ramphul is responsible for overseeing the bank’s digital transformation initiatives. With over
20 years of experience in IT, under his leadership, the bank has been able to leverage technology to improve customer experience, streamline operations, and enhance security. He has been instrumental in the implementation and management of core banking systems and digital solutions for several financial institutions across Africa, Mauritius, and the Indian Ocean. The Bank has undertaken several digital transformation initiatives to improve customer experience, streamline operations, and enhance security. Some of these initiatives include:
Upgrade of the internet banking and SBM’s new mobile banking platform and inner workings of bank itself.
Mobile-based credit cards: SBM Bank India has collaborated with OneCard to extend mobile-based credit cards to its customers.
Data and information model transformation: SBM Offshore’s digital transformation program covers five areas, including transforming the company’s data and information model by streamlining it.
Blockchain implementation:
SBM and IBM are working together to help organisations implement various technology and business solutions, where blockchain is one of the cornerstones of the transformation process.
A crucial aspect of SBM Bank’s digital transformation has been its embrace of the latest technology developments. Utilising artificial intelligence and machine learning, the bank has enhanced its fraud detection and risk management capabilities, ensuring the security of customer accounts. Moreover, the implementation of chatbots and
virtual assistants has allowed for more efficient customer support, providing clients with instant and personalised assistance.
In addition, SBM Bank’s seamless integration of mobile banking applications has empowered its customers with convenient access to their accounts, enabling transactions, bill payments, and account management on the go. The bank has also tapped into data analytics to gain valuable insights into customer behaviour and preferences, enabling the tailoring of services to better suit individual needs.
The incorporation of blockchain technology has further bolstered SBM Bank’s operations, improved the efficiency of transactions and enhanced security measures. By leveraging blockchain, the bank has been able to expedite cross-border payments, reduce transaction costs, and ensure greater transparency in financial dealings. Furthermore, SBM Bank’s foray into open banking has facilitated the collaboration with third-party financial service providers, fostering a more extensive range of financial products and services for its customer base.
SBM Bank has partnered with several technology companies to drive its digital transformation initiatives. One of its key technology partners is Infosys Finacle, Nucleus Software Exports Ltd and IBM. SBM Bank is leveraging Infosys Finacle’s industry-leading technology platform to provide the best possible customer experience in a digital world, as well as improve its operations from within. ‘’We’re present in countries where innovations and digital solutions have really hit the roof. India is a vital market for digital solutions, and Kenya has the highest digital penetration point in the whole of Africa. Our technology partners such as Infosys Finacle and Nucleus Software have tremendous experience in these markets, and we are constantly leveraging their expertise.”
In addition, SBM Bank has collaborated with OneCard to extend mobile-based credit cards to its customers. They also part-
nered with Open Financial Technologies to offer no/low code and API-based embedded finance solutions. Already SBM has launched a plethora of digital solutions and the bank’s digital transformation journey is still ongoing. It has been vital to keep staff onboard with all the new developments and implement proper change management with full ongoing training to all front-end staff.
Moving forward, SBM has a global presence with operations in several countries. The bank has also made several acquisitions to expand its reach and offerings. They will look to synergise its digital solutions across its key markets to grow in a sustainable and successful way. These initiatives have enabled the bank to expand its reach and offer its services to a wider customer base.
