DELIVERING REAL-TIME SERVICE INSIGHTS FOR ELEVATORS

A connected solution in the era of smart cities requires not only sensors and data to provide analysis, but also an ecosystem that is able to interoperate with external systems.

Otis will be launching this year in Gulf countries, the Otis ONE IoT-enabled solution, a new set of digital and connected services. Otis ONE solution combines the latest cloud, machine learning and IoT technologies to deliver real-time actionable maintenance insights for elevators.

Paired with remote intervention and apps for mechanics, Otis is turning data into actions to minimise disruption in users’ daily lives and to bring real time transparent information to customers through a dedicated platform, the Otis ONE Real Time Service platform.

Additionally, building managers can import the data collected by Otis ONE to their existing building management systems via APIs available to customers on the Otis Developer Portal. In addition to real-time information about their equipment, building managers also receive monthly reports about their elevator equipment health.

Otis ONE also powers the eView display, an in-car screen that can share information such as news and building updates with passengers. In the event of an emergency, it can turn into an innovative, two-way video connection between the elevator car and OTISLINE customer centre.

Otis ONE architecture consists of three tiers, edge, platform, and enterprise. The edge tier is made up of controllers, gateways and sensors that send data packages to the cloud. Otis hosts a cloud native application platform, meaning all components are built in the cloud. So, it can

Key Takeaways

l Otis ONE solution combines cloud, machine learning, IoT technologies to deliver real-time actionable insights for elevators.

l Otis is turning data into actions to minimise disruption in users’ daily lives and to bring real time information to customers.

l Users can import the data collected by Otis ONE to their existing building management systems via APIs.

l In addition to real-time information about equipment, building managers also receive monthly reports about their elevator equipment health.

l Otis ONE also powers the eView display, an in-car screen that can share information with passengers.

l Otis ONE architecture consists of three tiers, edge, platform, and enterprise.

l Otis hosts a cloud native application platform, meaning all components are built in the cloud.

dynamically scale up and scale down the technologies we use through cloud services like IoT Hub, event hub, and stream analytics services.

With the enterprise tier, Otis serves disparate web and mobile applications that use the information and insights from the edge and platform tiers to present integrated elevator service data in a 360-degree realtime view.

This can be accessed by customers via a customer portal and app, by service technicians and remote technical experts, and OTISLINE customer service experts.

An impactful deployment of any connected solution in the era of smart cities requires not only sensors and a significant volume of data to provide accurate analysis, but a complete ecosystem that is able to interoperate with external systems.

With over 30 years of experience in remote monitoring, Otis has developed a set of service applications for technicians, equipped with smartphones. Otis uses APIs to connect elevator data to any building management system. Otis has more than 2.1 million units in its global service portfolio and Otis ONE leverages data from approximately one-third of those that are already connected to create predictive insights and scenarios.

Smart cities need smart mobility. Wherever they are installed, elevators and escalators generate millions of data points whose value can goes far beyond the physical hoistway. Today, as in many other sectors of the economy, transparent, responsive and immediate service is expected in all circumstances. This is the challenge to address with Otis ONE solution.

In addition to innovating smarter, Otis is focused on improving sustainability across its operations. The solutions offer faster and more targeted interventions, and remotely, thanks to pre-diagnosis, live alerts, and assistance tools available to technicians and experts. By avoiding interventions by technicians, CO2 emissions linked to their travel is reduced.

Otis ONE solution can be retrofitted on existing elevators, bringing the same benefits to better manage carbon emissions. It can be installed on any existing Otis or non-Otis units. Indeed, modernising an elevator that is more than 25 years old can reduce its energy consumption by up to 65%. n