EDGE CLOUD COMPUTING EXPECTED TO PROLIFERATE

This will drive adoption of market places, connectivity to multi-cloud platforms, and enable new consumption models to evolve, including Network-as-a-Service.

In 2023 many IT groups will start to put more effort into cloud-based contact centres and tech support. Ciena recently implemented a ticketless help desk experience for their employees. This has improved efficiencies by eliminating more than 50% of their tickets and cutting wait times from 10-15 minutes down to 2 minutes or less.

It is also expected that enterprise customers will start to explore the possibility of using gaming technology via VR and AR to transform remote work, training, technical support, customer engagements and more.

Energy-efficient and sustainable networks are critical. Ciena will continue working on decreasing carbon emissions while also meeting surging bandwidth demands.

Edge cloud computing will proliferate rapidly, and this will demand the real-time correlation of network, services, and application resources. It is also expected to see increased adoption of market places, driving key elements of connectivity to MultiCloud platforms. This will enable new business and consumption models to evolve, including Networkas-a-Service.

The industry will see massive growth in the number of 5G users, humans and machines. Operators will become increasingly active in rolling out managed Private 5G services. n

J Rgen

Key Takeaways

l Ciena recently implemented a ticketless help desk experience for their employees.

l Ciena will continue working on decreasing carbon emissions while also meeting surging bandwidth demands.

l Energy-efficient and sustainable networks are critical.

l The industry will see growth in the number of 5G users, humans and machines.

l Operators will become active in rolling out managed private 5G services.