covered:On completion of this unit a learner should: * Know the retail travel environment * Know...show more content...
You should develop information provided in P1. Youneed to consider why these links exist and why relationships are formed, explaining how they affect the organisations concerned. E.g. * Why organisations have the agency agreement in place and how this benefits both organisations and the customer.
Task 3 (provides evidence for P2)
You need to describe retail operational practices, you must discuss: 1. Working practices * Front and back office systems e.g. CRS, viewdata * Procedures and documentation for selling travel services * Merchandising and displays * Racking policies and preferred operators * Commission levels * Sales targets * Switch selling 2. Technology * Using technology e.g. training staff, up to date hardware and software, current applications * Impacts of technology e.g. on traditional operational practices for selling travel services, issuing e–tickets, offering dynamic packaging 3. Legislation * EU Package Travel Regulations * Data Protection * Consumer Protection * Contract Law 4. Trade associations and licensing * The Association of British Travel Agents (ABTA) * Civil Aviation Authority– Air Travel Organisers Licence (ATOL) * Association of Train Operating Companies (ATOC) * International Air Transport Association (IATA)
Task 4 (provides evidence for M2)
You need to compare the effectiveness of the operational practices in two different types of retail agent. Get
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According to the ICCA there are two main types of tourism, leisure tourism and business tourism; the IMEX defines tourism as 'the provision of facilities and services to the millions of delegates who annually attend meetings, congresses, exhibitions, business events, incentive travel and corporate hospitality"[1] however there is no commonly used definition for business tourism as there are many different aspects to the terms of the meeting industry. Davidson 2003 and Swarbrooke 2001 state that 'business tourism is concerned with people travelling for purposes which are related to their work. As such it represents one of the oldest forms of tourism, man having travelled for the purpose of trade since very early times.' [2]
Trends have a...show more content...
Each of these has a considerable affect on the business tourism industry and could help improve the ? for shugborough.
Conferencing is one of the largest sectors of business tourism according to the British conference market trends survey 2001 estimated to be worth ВЈ7.3 billion. There has been an increasing investment into global conferences industry infrastructure since the 1960's, which shows how important business tourism in terms of the economy adding to the existing leisure tourism developments and prestige associated with high profile conferences. As it is situated in Milford it is easily accessible from the M6 it makes it an ideal location to hold conferences, this would be possible through the use of The Saloon situated in the mansion house, The Lichfield suite would also be suitable for smaller business events. Shugrbough halls facilities has the ability to hold such things as business meetings for example team meetings, annual meetings, and company award ceremonies.
The second of the main types of business tourism is exhibitions. An exhibition is 'a professionally organized event that facilitates the meeting of buyers and sellers in a cost effective manner' (business tourism partnership) [5]. Exhibitions are the 5th largest marketing medium
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Tourism is a major economic and social significant that has been recognized in both developed and developing countries. Tourism is the temporary movement of people to destinations outside their normal places of work and residence. The activities undertaken during their stay in these destinations by facilities are meant to cater the needs of the consumer. The act of traveling for pleasure is a luxury. Until recently only a restricted few had the time and money to travel. Increasing leisure, higher incomes and greatly enhanced mobility have combined to enable more people to partake in travel. The concept of wide–scale travel away from home is a relatively new phenomenon. In the past few people enjoyed free time, and any was usually ...show more content...
It is necessary to know what people consider a need so that we can discover how these can be fulfilled. These can include: physiological needs (ex. hunger, thirst, sleep...), safety needs (ex. freedom from threat of danger), love/social needs (ex. feeling of belonging, affection, friendship...), esteem needs (ex. self–respect, achievement, self confidence, reputation...), and self –actualization needs (ex. self–fulfillment and realizing one's potential). People are motivated to travel t leave behind the personal or interpersonal problems of their environment and to obtain personal or interpersonal rewards. The personal rewards are mainly sense of competence, challenge, learning, exploration and relaxation. The interpersonal rewards surface from social interaction. There has probably never been a more exciting time for the study of tourism geography than the present. Both as an industry and as a social phenomenon, tourism is renowned for the speed and scale of change. But at the dawn of the twenty–first century, the challenges of change seem more daunting than ever. These are especially evident in terms of globalization, the new consumer, and the democratic challenge. Globalization represents the intensification of the linkages between places, which increasingly shape the global as well as being shaped by it. Above all it signifies the deepening of competition in the tourism industry, as both the reach of transnational
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Running Head: TRAVEL AND TOURISM
Travel and Tourism [Name of the writer]
[Name of the institution]
Abstract
This study aims tРѕ explore thРµ motivations fРѕr tourists' choice Рѕf diverse tourism environments С–n Р° Third 'World country, Nigeria. Results obtained from Р° questionnaire survey Рѕf 376 tourists randomly sampled from seven tourism destinations С–n Nigeria show that thРµ most prominent motivations fРѕr tourist destination choice are self–actualization С–n an appreciative, educational or cultural context Р°nd leisure /recreational pursuits. Attractiveness Рѕf destination, quality services, facilities/amenities, favourable location Р°nd accessibility Рѕf centres also emerged Р°s important considerations С–n tourist destination choice. Table Рѕf...show more content...
Studies designed tРѕ examine thРµ motivation fРѕr travel by visitors have long attracted attention С–n Western environments. Sadly, thРµ situation С–n thРµ Third World, especially С–n tropical Africa, has rarely been addressed (Chokor 1993; Awaritefe 2000). Empirical studies on thРµ motivation Рѕf visitors tРѕ tropical Africa are lacking. There С–s Р° dearth Рѕf studies tРѕ shed light on why Africans themselves travel tРѕ tourism destinations within tropical Africa Р°nd whether iting when compared tРѕ foreign groups. The reasons, motivation Р°nd values that underlie thРµ choice Рѕf various types Рѕf destinations by both domestic Р°nd foreign visitor groups tРѕ tropical Africa are still unclear (Ojo etal. 1979; Chokor 1993). Notwithstanding this area Рѕf neglect, Lee (1993) Р°nd Chokor (1993), both outstanding scholars С–n Third World tourism studies, observed that individual or group variations С–n tourism values Р°nd motivations fРѕr travel are still not fully understood С–n thРµ tourism literature, generally. The research presented here aims tРѕ make an empirical contribution tРѕ tourism motivation studies from diverse destination environments С–n Р° Third World African country– Nigeria. As Р° kind Рѕf pioneering effort С–n thРµ much neglected field Рѕf tourism motivation studies С–n thРµ Third World, thРµ aims Рѕf thРµ study include Р° number Рѕf