June/July 2018
The bimonthly newsletter of the British Vehicle Rental & Leasing Association ‘Future Mobility’, one of four ‘Grand Challenges’ outlined in the Government’s new Industrial Strategy. He said that policymakers needed to support transport innovators by providing more tax and infrastructure support for electric vehicles, creating a fair marketplace for vehicle data and working with local authorities to take a consistent national approach to rolling out new integrated mobility services.
Meeting the Future Mobility challenge Road transport in the UK will change rapidly with the impact of connected, autonomous and electric vehicles and the government must ensure that the legislative and tax environment keeps pace. This was one of the positions put forward by the BVRLA recently as it joined Transport Minister Jesse Norman and leading experts from the
“The Future Mobility Challenge should not just be about new technology, infrastructure and business models,” said Poston. “The UK can also set the pace by creating a regulatory and fiscal environment that supports this great leap forward.
world of ‘Future Mobility’ in a debate chaired by Lord Willetts and held by the influential Resolution Foundation think-tank.
“If we can get this right, there is huge potential to resolve some of the pollution, congestion and road safety issues blighting our cities.” u
BVRLA Director of Communications & External Relations Toby Poston joined Lucy Yu from autonomous transport specialists FiveAI and George Hazel from MaaS Scotland in a wide-ranging discussion about
The BVRLA will publish its latest Fleet Technology Report, Connected Vehicles and Data, on 5 July. It will be available to download from the research section of the BVRLA website: www.bvrla.co.uk
YOUR ASSOCIATION In the media spotlight… 2 What we’ll be doing this Summer… 3 Welcome to the BVRLA family 4 Nina Bell appointed as Vice-Chair 5 Fair Wear & Tear proposals 6 RESEARCH & INSIGHT Latest leasing sector trends
7
SECURITY Protecting rental from insurance risks 8 Rental sector in terrorism strategy 8 REGULATION & COMPLIANCE Leasing broker inspections Your questions answered
9 9
LEARNING & DEVELOPMENT e-Learning and webinar update List of L&D opportunities
10 10
AIR QUALITY & EMISSIONS Air Quality policy update
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YOUR ASSOCIATION
In the spotlight… During Q2 2018, the BVRLA was mentioned in 243 articles in total: 200 online and 43 in print. Stories focused on the topic of air quality, in particular Clean Air Zones and their impact on HGVs and fleet operators. There was continued coverage of the BVRLA’s expansion plans and reports of Nina Bell’s appointment as the association’s first female Vice-Chair. The majority of coverage came from trade press articles, however the BVRLA and its members were featured in articles promoting the use of BVRLA members, by both the Financial Times and The Telegraph. u
THE BVRLA TEAM Chief Executive: Gerry Keaney Secretary to the Chief Executive: Kate McLaren Management Accountant: Bharti Ladwa Accounts Assistant: Melanie Richardson Director of Communications & External Relations: Toby Poston Public Affairs Manager: Rachael Hewish Research & Insight Manager: Phil Garthside Media Relations & Communications Manager: Andrea Davies Marketing & Communications Executive: Tamsin Stuczynska Director of Member Services: Nora Leggett Events Manager: Fran Hampson Interim Learning & Development Professional: Joelene Knight Member Services Executive: Laura Birdsey Director of Policy & Membership: Jay Parmar Membership Manager: Greg Theaker Senior Compliance Officer: Adam Holt Compliance Officer: Hayleigh Clayton Compliance & Membership Co-ordinator: Diane Alexander CRM Data Manager: Robert Burford Senior Policy Advisor: Patrick Cusworth Jinmi Macaulay Operations Manager: Amanda Brandon Conciliation Service Manager: Sallie Catchpole Conciliation Service Officer: Stephen Dix Sarah Philp Laura Pite Mairead Sullivan
Gerry’s note: We’re not all going on a Summer holiday As we enter July, many policymakers are preparing for their holidays and MPs are looking forward to their long Summer break. Here at the BVRLA we will be making sure that they have plenty to think about while they are away from the office. Early in July I will be joining my counterparts from the FTA, RHA and NFDA in meeting ministers from the Department for Transport and the Department for Environment, Food and Rural Affairs (DEFRA). We will be making the case for HGV operators to be given special consideration and assistance in any plans to roll-out Clean Air Zones (CAZs). Later in the month we will be holding our first ever Summer Parliamentary Reception, where we plan to bring a range of BVRLA members, politicians, policymakers and other transport sector ‘influencers’ together to share our vision for the fleet sector. We will be unveiling our new report on the economic impact of the vehicle
rental and leasing sector and explaining how our members can play a vital role in meeting the ‘Clean Growth’ and ‘Future Mobility’ challenges outlined in the Government’s new Industrial Strategy. In addition to talking about the billions of pounds our members already spend in supporting the UK automotive industry, we will be making a bold pledge to lead the way in delivering the transition to zero-emission motoring – with the right government support, of course! If you would like to join us at the House of Commons on Monday 16 July, please email us at events@bvrla.co.uk. u
Gerry Keaney, BVRLA Chief Executive
British Vehicle Rental & Leasing Association River Lodge, Badminton Court Amersham, Buckinghamshire HP7 0DD Tel 01494 434747 Fax 01494 434499 Email info@bvrla.co.uk Web www.bvrla.co.uk © COPYRIGHT BVRLA 2018
BVRLA News articles may be used copyright free by members provided that an acknowledgement is given. Chairman Matt Dyer Vice-Chair Nina Bell Honorary Treasurer Brian Back | June/July 2018
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YOUR ASSOCIATION
Welcome to the BVRLA family Since the previous edition of BVRLA News was published, the association has welcomed 15 Corporate members, six Leasing brokers members and one Associate member.
Corporate members
Akito Services Charing Alex Creasy London Ashby Auto Finance Bromsgrove Beechwood Leasing Sidcup BNA Car Hire London Circle Leasing Bury Drover London Fleet Services Direct Cambridge Goldcar Rental UK Leicester Kardi Vehicles Milton Keynes Manimal Investments Wokingham Prestige Contract Rental London Richards Cars Colchester Sky Van Hire Ilford Thomas’s Group (Birmingham) Birmingham
Leasing broker members Active Fleet Management Autolease247 Lakeland Fleet Management Motor Select Octopus Electric Vehicles Vehicles 4 Business
Masternaut Leeds www.masternaut.com As a pioneer of the telematics market since 1996, Masternaut has evolved to become a UK market leading, enterprise-grade SaaS provider, delivering data-driven fleet insights to your desktop, smartphone or IT systems via its open API, whilst adhering to the highest EU standards for security and data privacy.
BVRLA movers and shakers… BVRLA Chief Executive Gerry Keaney is delighted to announce two internal staff promotions:
Manchester Blackburn Carlisle Blackburn London Bolton
New membership category
The BVRLA is introducing a new membership category in January 2019 that will welcome ‘Fleet Operators’ to the association. Any members who are happy to introduce their fleet operator customers should contact BVRLA Membership Manager Greg Theaker. 4
Associate member
“Amanda Brandon has been promoted to the newly created role of Operations Manager. Reporting to Jay Parmar, Director of Policy Membership, Amanda will be responsible for leading the activities of the compliance and conciliation functions. We are already providing industry-leading standards of service and governance and I am confident that with Amanda’s
leadership the BVRLA will continue to drive forward our performance in these vitally important areas. “In addition, Adam Holt is promoted to Senior Compliance Officer, reflecting his role in the success and growth of the compliance service. I am sure that you will join with me in congratulating Amanda and Adam and wishing them every success in their new roles.” u
Expanding the BVRLA team The BVRLA is delighted to welcome Jinmi Macaulay, who joins the association as a Senior Policy Advisor working on motor finance, taxation and consumerrelated policy areas. Jinmi’s appointment is part of the association’s plans to boost its lobbying capabilities, enhancing the range of skills and experience within its in-house policy team. Jinmi brings with him a wealth of experience. He joins the BVRLA from the Financial Ombudsman Service (FOS), where he was policy and communications manager, working with the CEO’s office to provide support to the board and executive. He also led on identifying strategic engagement opportunities for the CEO and wider executive to promote the work of FOS. Prior to that he worked as an associate at the Bank of England, a senior policy analyst at Odgers Berndtson and a parliamentary researcher, working with Iain Stewart MP at the House of Commons. Jinmi has a Masters Degree in Globalisation and International Policy Analysis. u June/July 2018 |
YOUR ASSOCIATION
Nina Bell is appointed the BVRLA’s Vice-Chair The Committee of Management, which is the BVRLA board, welcomed Nina Bell as the new Vice-Chair of the association at the recent AGM in May. Nina, who has replaced Simon Oliphant, will support current Chairman Matt Dyer for a year before taking up a two-year tenure as the association’s first ever female Chair. Nina has been a member of the Committee of Management since August 2015. Introducing Nina as the new Vice-Chair, Matt Dyer said: “Nina has made a significant
contribution to the rental sector in her role as Managing Director of Avis Budget UK and as a member of the BVRLA board since 2015. We are delighted to announce her as our first ever female Vice-Chair.” Nina added: “I am delighted to have the opportunity to play a more active role within the BVRLA and give back to the industry I have worked in for over 20 years. I am especially proud to be the first female Vice-Chair; we are seeing increasing numbers of women across the industry, and
| June/July 2018
member of the Committee of Management. Speaking on her appointment, Margaret said: “I am excited and honoured to be joining industry colleagues on the BVRLA Committee of Management, and I am grateful for the warm welcome received at the association’s recent AGM. “I am delighted to be appointed as the new Chair of the BVRLA Rental Committee and feel proud to be
Other Committee moves include: New Vice-Chairs:
Margaret Speirs is the new Rental Committee Chair The AGM also saw the welcoming of Arnold Clark’s Operations Manager, Margaret Speirs, who is the new BVRLA Rental Committee Chair, replacing Brian Swallow from Enterprise, who steps down after completion of his two-year term. In her role as Chair, Margaret joins the association’s board, becoming a
I believe that my appointment underlines the association’s commitment to ensure representation of our very broad and diverse member base.” u
Antony Martin Vice-Chair of the Residual Value and Remarketing Committee representing the voice of the UK rental sector. Having sat on the Rental Committee since 2012, I have witnessed first-hand the good work done by the BVRLA, its committees and its members to help drive standards and professionalism across the sector. In my role as Chair, I look forward to working closely with industry colleagues as we continue the good work already underway to protect the interests of all UK rental operators.” u
Louisa Bell Vice-Chair of the Rental Committee Neal Francis Vice-Chair of the Leasing & Fleet Management Committee Nigel Martin Vice-Chair of the CV Committee
New to the Leasing & Fleet Management Committee: David Cooper from Arnold Clark Graham Hale from SG Fleet Lesley Slater from LeasePlan UK 5
YOUR ASSOCIATION
Updating the Car Fair Wear & Tear Standard BVRLA Director of Member Services Nora Leggett is leading a review of the Fair Wear & Tear Standard for cars. She would welcome members’ views on proposed amendments relating to nine areas that have been identified by the review panel as needing improvement.
What needs to be addressed?
Possible solutions:
Customers are not aware of their responsibilities for maintaining the vehicle and the condition of the vehicle when returned.
› Provide an app, more web content and advice. › Provide more self-appraisal tools, eg measure tool. › Provide clear and transparent communications throughout the supply chain, plain language and clear explanations about the type of contract and why we have end-of-lease charges.
The review panel includes representatives from ACFO, ALD Automotive, Lex Autolease, Arval, Hitachi, Tusker, VWFS, JCT 600, PSA Finance, Mercedes Benz Financial Services, LeasePlan, Avis Budget, Zenith, Wessex Fleet, The AA, the RAC, BCA, Manheim, Hudson Kapel, VRA, RMIF. u
Customers have no idea about repair costs and often dispute end-of-lease charges.
LeaseCo advises its customers how charges are derived, eg industry standards, such as Audatex, Glassmatics, Thatcham – this adds authenticity.
Increasing number of customer-maintained contracts means that contact with the customer can be non-existent. Customers are motivated by price.
Missed services, particularly with software downloads, can affect the vehicle’s performance and the re-sale value. Customers MUST provide evidence that the vehicle has been maintained.
The concept of ‘age and mileage’ in relation to the end-of-lease standard is a difficult one. More BVRLA members are remarketing ex-lease cars.
‘Age and mileage’ is already a difficult concept. We don’t need separate guidelines for older vehicles but need to ensure vehicles are inspected and have a condition report before re-sale.
Customers may have been advised very thoroughly at the start of their contract, but they forget or don’t allow sufficient time to rectify any damage as the end of lease approaches.
Leasing companies should have more frequent, structured contact with drivers throughout the lease period, explaining and anticipating issues such as end-of-lease procedures.
Clocking: Press reports of increased incidents of clocking fraud.
Customers must self-declare their odometer reading at return and be advised of consequences of fraud.
Paintwork: Small areas of chipping, including door edge chipping, are acceptable. If the areas of chipping require the entire panel, bumper or trim to be repaired or repainted, the damage is not acceptable.
Greater clarity required. It was proposed to replace with “chips up to 3mm in diameter are acceptable provided they are not rusted”. 8 chips for each forward-facing panel, 2 for all other panels.
Dents on the roof or swage line on any panels are not acceptable.
Remove as now easy to repair.
Windows & Glass:
Need to take panoramic glass roofs into scope – working party to check repair methods, replacement costs, etc.
The BVRLA would like to hear the views of as many members as possible, so please share your thoughts and suggestions with Nora Leggett before Tuesday 31 July 2018.
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June/July 2018 |
Q1 2018 QUARTERLY LEASIN SUMMARY
RESEARCH & INSIGHT
Latest Leasing Survey indicates market decline
TREND
122.5g/km
1,329,000 (-1.2%)
BVRLA total car fleet
HYBRID
PURE EV
CO2 EMISSION COMPARISON
PCP
CH Q1 2018
123.0 g/km
CAR & LCV CONTRACT DURATION
Mean contract duration
No noticeable year-on-year change
TREND
NO CHANGE
11%
17%
Executive
NO CHANGE
*MVRIS Motor Vehicle Registration Information System.
©Copyright BVRLA 2018
* includes HP, Contract purchase, PCP, ECOS The new registration substitution is from diesel to petrol, which is up from 31.7% in Q4 2017 to 35.6% in Q1 2018.
5.4% 0.3% TREND
TREND
PURE EV
HYBRID
BUSINESS CONFIDENCE Members confidence about the economy has not changed quarter on quarter. On balance, members remain positive about the outlook over the next six months, depsite progessive declines in sentiment about fleet sizes.
AVERAGE EMISSIONS BVRLA CAR FLEET
New registrations
Whole fleet
CAR & LCV CONTRACT MILEAGE
Mean contract mileage
7/10 contracts are under 20,000 miles 16,000 MILES
112.6 g/km
Established in 1967, the British Vehicle Rental & Leasing Association (BVRLA) is the UK trade body for companies engaged in vehicle rental and leasing. Its 900+ members operate a combined fleet of almost 5 million cars, vans and trucks. BVRLA members buy nearly half of all new vehicles sold in the UK, supporting around 317,000 jobs and contributing nearly £25bn to the economy each year. By consulting with government and maintaining industry standards, the BVRLA helps its members deliver safe, sustainable and affordable road transport to millions of consumers and businesses.
Q1 2018
112.0 g/km
NO CHANGE
www.bvrla.co.uk
CAR FLEET EM The BVRLAAVERAGE has begun to NEW REGISTRATION monitor the type of fuel used by vans: 99.1% of the LCV fleet was U BVRLA fleet diesel in Q1 2018. 98.5% Q1 of 2018 new registrations were diesel. TREND
48 MONTHS
Dual purpose
DIESEL
TREND
Upper medium
71.7%
15,000 MILES
MARKET SHARE BY VEHICLE TYPE *
20%
PETROL
Q4 2017 - Q1 2018
87% of car fleets are Euro 6 compliant
36 MONTHS
22.2%
381,000 +6.5%
112.0g/km
New deliveries of electric vehicles increased in Q1 2018 from 9.0% in Q4 2017 to 9.6%. A small change, but up from 5.6% in Q1 2017. u
1
PETROL
TREND
TREND
Average CO2 for the BVRLA lease car fleet has now remained static for the third quarter in a row, at 112.6g/km CO2 . This reflects the growing market FUEL TYPE FUEL TYPE Members can access the Quarterly Leasing Survey share of petrol and personal contract cars, both Q1 2018 on the BVRLA website: www.bvrla.co.uk than car registrations of which have higher average CO2 emissions BVRLA total car fle BVRLA fleet new diesel vehicles. The next BVRLA research to be published will be the0.2% findings from the 2018 Fleet Technology 35.6% 54.9% 8.8% 22.2% 71.7% 5.4% BVRLA members’ average CO2 emissions from Survey, which will be unveiled at the association’s TREND TREND TREND new registrations fell to 112g/km CO2 , which is 9% Fleet Technology Congress on 5 July. TREND
TREND
TREND
TREND
DIESEL
8.8% 0.2%
TREND
TREND
PETROL
54.9%
TREND
BVRLA fleet new car registrations
35.6%
948,000 -3.9%
FUEL TYPE
FUEL TYPE
TREND
112.0g/km
Year-on-year change
TREND
TREND
112.0 g/km
UK fleet
Q1 2018
BVRLA Business fleet leasing
The proportionQ1-2018 of diesel MARKET cars TREN on fleet continues to decline. Less than three-quarters All BVRLA of car leasing u the total BVRLA fleet is now This yr-on-yr growth comp diesel (71.7%) – a year-on-year decline +14% of 3.9%. 54.9% of new -4% car registrations –a Personal are dieselBusiness year-on-year fall of 12.1%.fleet leasing contracts TREND
TREND
TREND
Other*
NO CHANGE
The Light Commercial Vehicle (LCV) market continues to grow year-on-year, but the pace of growth has slowed from 15.3% in Q1 2017 to around 6.5% in Q1 2018. With regard to emissions, the BVRLA car fleet remains substantially cleaner than national averages. Average emissions for the BVRLA total fleet are 112.6g/km CO2 , representing a yearon-year fall of 0.5g/km across the car fleet.
| June/July 2018
BVRLA fleet TREND
Q1 2018
-7%
AVERAGE CAR FLEET EMISSIONS NEW REGISTRATIONS
New registrations
112.6 g/km
Personal contracts
-4%
Business fleet leasing
* includes HP, Contract purchase, PCP, ECOS & salary sacrifice
AVERAGE EMISSIONS BVRLA CAR FLEET
Whole fleet
+14%
TREND
381,000 +6.5%
948,000 -3.9%
TREND
Personal Contract Hire (PCH) grew by 14% in Q1 2018, but the growth rate continues to decline. The growth rate for PCH in the same period last year was 42%.
This yr-on-yr growth comprised:
Year-on-year change
1,329,000 (-1.2%)
Q1-2018 MARKET ESTIMATE
All BVRLA car leasing down 1%
BVRLA Business fleet leasing
112.0 g/km
Total car leasing (all leasing types) fell by 1% year-on-year compared with a growth of 2% in Q4 2017 and a growth of 11% in Q1 2017.
Q1-2018 MARKET TRENDS
Q1-2018 MARKET ESTIMATE
TREND
The fleet leasing market for cars (Contract Hire and Finance Lease only) continues to shrink, down by 4% year-on-year. It now stands at 948,000.
below the national average for all new cars, which rose to 122.5g/km.
Q1 2018 QUARTERLY LEASING SURVEY SUMMARY
TREND
The BVRLA has published its latest Quarterly Leasing Survey results, showing that the car leasing market has shrunk for the first time since the survey began in 2014. It reveals that the total fleet leasing sector for cars and vans fell to 1.329 million – down 16,000 on the same period last year.
DIESEL
HYBRID
PURE EV
PETROL
DIESEL
7
HYBRID
SECURITY
Vehicle rental appears in counter-terrorism strategy The Government has published an update of its National Counter-Terrorism Strategy, known as the CONTEST Strategy, outlining priorities and plans to ensure that the UK is best placed to respond to the heightened threat of terrorism in the years ahead. The 100-page strategy is based around ‘the four Ps’: › Prevent: to stop people becoming terrorists or supporting terrorism › Pursue: to stop terrorist attacks
› Protect: to strengthen our protection against a terrorist attack › Prepare: to mitigate the impact of a terrorist attack
Did you know? All BVRLA counter-terrorism-related training and guidance is available for FREE to anybody in the sector, including non-members. The BVRLA has been accredited by the National Counter Terrorism Security Office (NaCTSO) to deliver specialist terrorism awareness training, Project Griffin. The BVRLA has developed a suite of bespoke counter-terrorism resource and guidance tailored to the vehicle rental sector. It includes a security checklist, videos, slide deck, and facilitator notes to enable in-house delivery by local branch management. The BVRLA has worked with the International Centre for the Study of Radicalisation (ICSR) to co-author a 32-page report, Vehicles as weapons: a threat and policy assessment for the UK vehicle rental sector. The BVRLA has produced a one-page Vehicle Terrorism Position Paper providing an update on the association’s activities in this policy area. 8
One of the objectives under the ‘Protect’ strand is to reduce the risk to and improve the resilience of global aviation, other transport sectors and critical national infrastructure most at risk to terror attack. Since 2017 we have seen a spate of terrorist attacks using vehicles as weapons, including HGVs and rental vehicles. In response, the UK Government has outlined its intention to work with the vehicle rental sector and haulage industry to help mitigate the threat. The CONTEST Strategy states: The Department for Transport, the Police, CPNI and the Home Office are further enhancing protection against this threat, including […] work with the vehicle hire and haulage industries on measures to improve counter-terrorism security awareness through training and best practice guidance… u The CONTEST Strategy can be read in full via the Gov.uk website. Help us to keep you informed on important security-related matters by sending the details of your designated security contact to security@bvrla.co.uk.
Protecting the rental sector from insurance risks The BVRLA has written to the Chancellor of the Exchequer ahead of a planned vote being taken by the directors of the Motor Insurance Bureau (MIB) that will determine whether to support a “mutualisation” of risk across the motor insurance industry to cover claims arising from terrorist attacks involving motor vehicles. Without the agreed mutualisation, vehicle providers, including rental companies, could be made liable for personal injury claims resulting from terrorist attacks should their vehicles be used as a weapon. In addition to asking the Chancellor to support the proposed mutualisation, the BVRLA is asking rental members to contact their Members of Parliament, asking them to also lobby the Chancellor. At present, over 40 MPs have been contacted, with many agreeing to contact the Chancellor asking him to support the case for mutualisation. u
June/July 2018 |
REGULATION & COMPLIANCE
A member’s view of the new leasing broker inspection programme
Your questions answered…
The enhanced leasing broker inspection programme, which has been piloted during the past few months, has received positive feedback from members.
Q: What timescales do brokers have to act on your recommendations for RED areas?
Rod Lloyd, Managing Director of Low Cost Vans, reviewed the new BVRLA inspection programme:
A: Due dates will be given for each action point identified and presented in the member’s action plan.
“I was a vocal critic of the original BVRLA inspection programme so when I was given the opportunity to take part in a trial for a new inspection regime earlier this year, I was more than happy to do so. I instructed my compliance team to ‘audit the auditors’ and we were extremely surprised by what we experienced.
“My advice to any leasing broker is to embrace the BVRLA inspection.”
The new inspection programme is streets ahead of where it was before. For me, the previous regime lacked teeth and didn’t feel fit-for-purpose, whereas this new inspection went into real depth and felt like a true audit. It was testing, yes, but was a good process to go through that I believe will help rather than hinder any leasing broker’s business. The inspectors did a lot of work upfront, asking for documents and reviewing our website. They even spotted things on our site that we didn’t realise were there, such as an outdated reference to us being an Appointed Representative. When the inspectors came to visit they were incredibly professional, extremely helpful and very thorough. They spoke to staff, delved into paperwork, checked our processes and procedures and spent over two hours interviewing me
| June/July 2018
– which gave me the opportunity to talk about one of my greatest passions: my company. They appeared to leave no stone unturned and it was very reassuring afterwards to have real peace of mind knowing that our processes are up-to-scratch and in line with requirements.
The BVRLA don’t make the Financial Conduct Authority (FCA) regulations, but we need to adhere to them and by having this programme in place I believe that the BVRLA are really looking out for our wellbeing, making sure that we are doing everything right. Where any improvement could be made, advice was offered, and guidance given on what steps to take to ensure that we come up to the mark in accordance with FCA requirements and industry best practice. My advice to any leasing broker is to embrace the BVRLA inspection, learn from it and use it to fill any knowledge gaps on understanding what is required from us, as regulated businesses – which undoubtedly links to successful customer outcomes and helps to build a thriving business.” u
As RED areas are a breach of FCA rules and/or our Code of Conduct, we would expect these to be addressed urgently and would require a response from the member within one week to detail their action plan/completion of the item. Q: What happens if I arrange a date for my inspection and then need to cancel? A: It is important that members ensure that the date they agree for an inspection to take place is suitable as any cancellations within seven days prior to the visit will incur a charge of £500. Members are invited to submit any questions relating to BVRLA inspections to Compliance Executive Adam Holt. 9
LEARNING & DEVELOPMENT
Leasing brokers urged to e-Learn The BVRLA e-Learning Platform continues to sign-up members, with over 530 individuals currently subscribed. This puts the association on track to meet its ambition of having 1,000 users by the end of September. Just under 10% of leasing broker members are using the platform. Both the BVRLA and funders are actively encouraging more leasing broker members to join up.
The system is easy to use, and the content is of a high quality. Staff say they like the interactive questions and specific examples that are used throughout the modules.
Compliance Officer Siobhan Connolly, from Fleet Alliance, was amongst the first to sign-up to the platform. She shared her views:
From a management perspective, locking users out after three attempts to complete a module is a good way to ensure that they absorb the content and pass within two tries. The admin section is useful as it provides all managers with oversight of their team’s performance.
“It provides effective training content that is tailored to our industry, which is generally not available with any other off-the-shelf training packages. This ensures a deeper understanding of the content across our users.
It’s a very useful induction tool to introduce new employees to the various topics they must comply with throughout their
employment, and it’s easy to have new users set up. It is also a good training tool for remote staff, who often miss out on inhouse training sessions. As with any new system, there have been some teething issues, however the BVRLA training team offered excellent support and have worked with us to ensure that our issues are resolved quickly and don’t impact on the user experience. It takes away a lot of the administration time that used to be spent on our previous platform as the BVRLA provide this support for us.” u To find out more about the leasing broker e-Learning Platform, email training@bvrla.co.uk
Webinars provide flexible learning The BVRLA recently hosted a webinar explaining more about the new enhanced leasing broker inspection programme. The fourth in a series of webinars, the event was chaired by the BVRLA’s Compliance & 10
Governance Executive, Adam Holt, and presented by Nathan Cornish, Client Partner at CCAS. The webinar reviewed the key changes to the inspection process and what members can expect from their visits, followed
by a question and answer session. More about the leasing broker inspection regime on Page 9. u Slides from the webinar can be viewed on the BVRLA YouTube channel. June/July 2018 |
FORUMS
LEASING BROKER FORUM 24 October, Venue TBC TECHNICAL AND OPERATIONAL MANAGEMENT FORUM 8 November, Oxford RESIDUAL VALUE AND REMARKETING FORUM 15 November, Donington Park
CONFERENCE
INDUSTRY OUTLOOK CONFERENCE 29 November, Venue TBC
WEBINARS
KEY FCA FINDINGS ON COMMISSIONS AND REMUNERATIONS 11 September FCA MOTOR FINANCE REVIEW 6 December
COURSES
PROFESSIONAL FLEET CONSULTANT DEVELOPMENT PROGRAMME 19, MODULE 2 31 July – 1 August, Amersham BVRLA FAIR WEAR & TEAR TRAINING 15 August, Sutton Coldfield INTRODUCTION TO THE DAILY RENTAL INDUSTRY 2-3 October, Amersham SELLING REGULATION & COMPLIANCE FOR LEASING BROKERS 4 October, Amersham SELLING CONTRACT HIRE 10-11 October, Chesham For more information email training@bvrla.co.uk
AIR QUALITY & EMISSIONS
Policy update: Air Quality National Clean Air Day on 21 June shed a media spotlight on the issue of air quality, with organisations, schools and communities across the UK taking part in a range of activities to raise awareness of, and galvanise support for, initiatives to improve air quality. For the BVRLA, the issue of air quality is in the spotlight every day, as it is a key policy area forming an important part of the association’s work. BVRLA members are determined to be part of the solution in improving air quality and as an association we are working with Government and local authorities to ensure that future Clean Air Zones are implemented in a way that does not punish drivers unfairly or damage small businesses and the local economy. We have been hosting a series of air quality roundtables in five cities earmarked for Clean Air Zones, bringing together members, policymakers and others operating across the sector. The recent announcement from Leeds City Council, which has revised its CAZ plans in order to lessen the impact on business, is evidence that our voice is being heard. We have also been proactive with our engagement with Government, responding to consultations, writing to secretaries of state and meeting with ministers and senior officials to make sure that our concerns and recommendations are known. By working together effectively, we can realise Government’s air quality ambitions, so we are calling for:
| June/July 2018
BVRLA’s Toby Poston presents at the Leeds roundtable
› The introduction of Mobility Credits › A more joined-up approach from Government when it comes to taxation and environmental policies › A tax regime that encourages, not discourages, the uptake of cleaner vehicles › Restricted use of CAZ, introducing them only where necessary › Consistent approach to signage, charging and enforcement › A ‘sunset clause’ for SMEs to give them sufficient time to adapt › Flexibility and support for businesses that rely on diesel-fuelled vans and trucks Our members invest significant sums each year into purchasing new vehicles and are keen to use this power to rapidly increase the number of Ultra Low Emission Vehicles on the UK’s roads. Electric vehicles and hybrids are responsible for almost 10% of new lease cars registered by our members, and our latest Leasing Survey shows that average CO2 emissions of
members’ new car registrations stood at 112g/km: 9% lower than the national average for all new cars. Most of these vehicles are company cars and the Government can support the vital contribution from this sector by aligning the tax regime more closely with its environmental policies. The Company Car Tax system is crucial to incentivising the right vehicle choice and we continue to call upon the Chancellor to accelerate the introduction of the 2% band for zero-emission vehicles. The current tax band for these cars is currently scheduled to increase to 16% in 2019/20, before dropping to 2% the year after. This doesn’t offer any incentive at all for people looking to choose an electric vehicle this year or next. u Members are encouraged to read our Clean Air Zones and HGVs Factsheet, published in partnership with the RHA, FTA and NFDA. The four-page document provides an overview of what we want policymakers to consider and our proposed way forward. 11
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