EXAM PROCTORING

Tablets, Smartphones, and Chromebooks

While our courses were not originally designed for mobile devices or Chromebooks, advances in technology have made it possible for some devices to access our courses. If parts of a course don’t work on your specific device, they can still be accessed from a computer. All students are expected to have access to a laptop or desktop computer to complete exams, which do NOT work on mobile devices.

REQUIRED SKILLS

Students enrolled in online courses must be able to access the internet and use the keyboard and/or mouse for basic navigation in order to interact with quizzes and media. Basic familiarity with browsers, email, and word processing programs may also be required to successfully complete an online course.

Some online courses may require a variety of additional skills. Some instructors require students to make and submit audio or video files. Some courses require students to take an image of a project and submit it to be graded. Many courses require the students to understand how to create and upload a document such as a DOCX or an RTF file. Therefore, a basic understanding of computer programs such as spreadsheets, presentation programs, audio or video creation or editing software, image editing software, and so forth, is also very helpful. Not all courses will require a knowledge of all these types of programs. If you are concerned about the technical demands for a particular course, please review the syllabus for that course to determine what is required.

CONTACTING INSTRUCTORS

For questions about course content or grading, contact your instructor using the email listed in your course. Customer support and tutoring contact information are also listed in the course. Instructors are expected to respond to student inquiries within 2–3 business days.

CUSTOMER SUPPORT

Our excellent customer service representatives are ready to help! Office hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. MT; closed on holidays. J 1-800-914-8931 (toll-free) 801-422-2868 (local) 801-422-0102 (fax) J indstudy@byu.edu J is.byu.edu (chat)