September 25 & 26, 2024 • DoubleTree by Hilton Calgary North, Calgary, Alberta
2nd Annual Canadian Congress on
REAL TIME
CRIME CENTER OPERATIONS & TECH INTEGRATION
The Only Comprehensive Conference of Its Kind in Canada for Chiefs, Superintendents, IT Professionals, Analysts and Frontline Officers.
2024 Conference Co-Chairs
C/Supt. Larry Montgomery
D/CROPS, Specialized Investigative & Operational Police Services E Division HQ, RCMP
R.W. (Robbie) Patterson M.O.M., C.D. Inspector, Real Time Operations Center Calgary Police Service
Meet and Learn from the Experts, Including:
• Calgary Police Service
• Edmonton Police Service
• RCMP
• Regina Police Service
• Vancouver Police Department
• Ville de Québec
• York Regional Police
The only conference in Canada discussing how to address high stakes, practical challenges including:
CHEVRON-RIGHT Harnessing Big Data and Tech: How to Enhance Operational Decision-Making and Critical Incident Management Capabilities
CHEVRON-RIGHT Validating Intelligence to Support Frontline Officers and Leveraging Database Queries CHEVRON-RIGHT Leveraging AI Being for Real-Time Operations and Law Enforcement CHEVRON-RIGHT Staffing and Burnout: New Lessons for Scheduling, Training and Support
Check NETWORK with law enforcement colleagues and leading solutions providers
Check TOUR an active Real Time Operations Center to see functionality and workflow
Check HEAR practical discussions addressing key challenges
Check SEE DEMOS of cutting-edge technology solutions and integration strategies
The Only Practical & Comprehensive Conference of its Kind in Canada!
Whether your police service is still in the concept phase, or in the process of boosting your center’s operational and technology efficiency, this conference offers practical know-how – from tech integration to achieving your mandate.
Real Time Crime Centers are the future of policing. Police are operating under increased public demand for accountability and quicker response times. How can demand be met amid stretched resources?
The need for a real-time crime center is widely regarded as the next key step from reactive to pro-active policing.
Case Studies and More Highlights for 2024:
CHEVRON-RIGHT Leveraging Camera Access and Data Processing within Privacy Law Limits
CHEVRON-RIGHT CASE STUDY: Harnessing Big Data and Technology to Enhance Operational Decision-Making and Critical Incident Management Capabilities
CHEVRON-RIGHT CASE STUDY: Responding to a Large-Scale Event – How a Tactical Operations Center Becomes Active – from a Planned Stampede Parade to the Emergency NWT Evacuation
CHEVRON-RIGHT Optimizing an RTCC for Responding to a Protracted Event: Lessons from Recent Protest Responses and More
CHEVRON-RIGHT Your Sneak Peek at U.S. Tech Solutions Coming to Canada Soon!
CHEVRON-RIGHT CASE STUDY: Responding to a Critical Incident in Real Time – From Purse Snatchers and B&Es to an Active Shooter
Distinguished Faculty
CONFERENCE CO-CHAIRS
C/Supt. Larry Montgomery
D/CROPS, Specialized Investigative & Operational Police Services E Division HQ, RCMP
R.W. (Robbie) Patterson
M.O.M., C.D. Inspector, Real Time Operations Center Calgary Police Service
DISTINGUISHED
SPEAKERS
Sgt. Darren Abar Calgary Police Service
Inspector Corey Blize Officer in Charge, “K” Division Air Services Alberta – RCMP
Capitaine Julien Boivin
Centre de Vigie et de Soutien Opérationnel, Direction adjointe de la surveillance du territoire, Service de police Ville de Québec
Superintendent Joe Brar
Operational Support Division, Bureau of Community Policing Calgary Police Service
Sergeant Jason Brend Watch Commander – "C" Watch, Real Time Intelligence Centre (RTIC-BC)
RCMP
Kimani Cameron-Perry
Project Coordinator The Policing Lab
Mike Chiocca
Customer Success Manager RTCC Genetec
A/S/SGT Sean Convey Command Centre, Directed Operations Ottawa Police Service
Joseph Del Duca Fusus Account Executive Axon
Lieutenant Brian Donohue Crime Center Section Orlando Police Department
Staff Sgt. Kevin Dyrgas
Tactical Unit
Calgary Police Service
Ryan Evans
Senior Account Executive Software Motorola Solutions
Daryl Goetz Deputy Chief Guelph Police Service
Jonathan Green IT Director
Guelph Police Service
Mike Grigsby Director of Business Development Ubicquia, Inc.
Bridget Hamlin
Intelligence Analyst, Real Time Intelligence Centre – BC (RTIC-BC)
RCMP
Detective Yamil Herrera Miami Police Department
Salina Ho
Data Scientist, Hub, Federal, Investigative Services and Organized Crime (FISOC)
RCMP
Janet Johnston
Analyst Supervisor, Real Time Intelligence Centre – BC (RTIC-BC)
RCMP
Ryan Kao
Director, Crime Strategies Division San Francisco Police Department
Sgt. Daniel Kim
Emergency Management Unit, Major Events & Emergency Management Calgary Police Service
Sara Lee
Senior Crime Analyst, Organized Crime Unit, Asset Forfeiture Team Vancouver Police Department
S/Sgt Michel Ling
NCO i/c Operations NCO, Real Time Intelligence Centre – BC (RTIC-BC)
RCMP
Nicholas Lowe
Intelligence Analyst, Real Time Intelligence Centre – BC (RTIC-BC) RCMP
Stephen Maguire, Ph.D.
Executive Director, Centre on Values and Ethics Carleton University
Norman Mendoza Director, Application Services Branch, Information Technology Division
Edmonton Police Service
Anthony Odoardi
Deputy Chief, Innovation & Technology Command Peel Regional Police
Laide Olorunleke
Manager, Information Technology Services, Corporate Services Regina Police Service
Gregory Pang Legal Counsel
Edmonton Police Service
Kyana Pollas
Project Coordinator The Policing Lab
Sharon Polsky President Privacy and Access Council of Canada
Dr. Ryan Prox O.O.M.
S/Constable in Charge, Crime Analytics Advisory & Development Unit (CAADU) Vancouver Police Department
Staff Sergeant
Scott Rotherham
Education and Training Unit –Support Services Division Vancouver Police Department
Insp. Tim Skinner
Real Time Operations Centre York Regional Police
Dalton Webb
Director of Real Time Strategy
FlockSafety
Tuesday, September 24, 2024
Complimentary with Your Registration!
Tour Calgary Police Services Real Time Tactical Operations Centre
Led by:
Staff Sgt. Kevin Dyrgas Tactical Unit Calgary Police Service
Sgt. Darren Abar Calgary Police Service
Location: Calgary Police Head Quarters (Transportation not included)
First Tour: 10:00 a.m. – 11:00 a.m.
Second Tour: 11:30 a.m. – 12:30 p.m.
Cost: Included in registration
During the tour you will learn about:
Check Meeting the mandate to manage risk, and coordinate frontline and investigative resources
Check Leveraging technology to support and enhance field operations
Check Roles and responsibilities of staff
Limited space available. Register for the conference by September 6 to ensure your space for this pre-event tour.
See Terms & Conditions
DAY ONE Wednesday, September 25, 2024
8:45 Opening Remarks from the Co-Chairs
C/Supt. Larry Montgomery
D/CROPS, Specialized Investigative & Operational Police Services
E Division HQ, RCMP
9:00
Inspector R.W. (Robbie) Patterson M.O.M.
C.D., Real Time Operations Center Calgary Police Service
Effective Models for a Real Time Operation – and How They Differ from Other Centers
This session will explore the different models for a real time operation center from a community-based model to a cyber fusion center. What does real-time operational support for front line officers look like within each model?
• Analyzing the differences between an RTCC and other communication, information, command and dispatch centers
• Reactive vs. proactive vs. predictive
• Tactical resources
• Communicating your vision throughout your organization
• How to stay on course when leadership changes
• Balancing competing interests within the organization
• How is the center’s mission/mandate improving public safety and officer efficiency
9:45
S/Sgt Michel Ling NCO i/c Operations NCO, Real Time Intelligence Centre –BC (RTIC-BC) RCMP
Staff Sergeant Scott Rotherham Education and Training Unit – Support Services Division Vancouver Police Department
Anthony Odoardi Deputy Chief, Innovation & Technology Command Peel Regional Police
Dalton Webb Director of Real Time Strategy FlockSafety
Gap Analysis and Lessons Learned from the Mass Casualty Report-from Critical Incident Response, Logging Software, Operational Plans and Beyond
This session will delve into how to conduct a gap analysis for implementing the recommendations from the Mass Casualty Commission, published March 2023.
• Implementing five principles of effective critical incident response
• Ensuring emergency operational plans are current and utilized throughout all divisions.
• Determining supervision during a critical incident response
• Clarifying the roles and responsibilities during a critical incident response
Superintendent Joe Brar Operational Support Division, Bureau of Community Policing Calgary Police Service
• Commissioning an external expert review of its initial critical incident response training for front-line supervisors
• Packing a critical incident commander “ready go duty bag”
• Ensuring command is assumed as soon as possible after a critical incident begins
• Granting staff access to 911 call recordings at their desk
• Reviewing incident logging software to ensure that it allows call-takers and dispatchers to capture all information, and follow standard operating procedures
10:30 Networking Break
10:45
CASE STUDY: Harnessing Big Data and Technology to Enhance Operational Decision-Making and Critical Incident Management Capabilities
In this session, we will explore how the Vancouver Police Department is leveraging Big Data to enhance operational decision-making and critical incident management capabilities. Dr. Ryan Prox, an expert in crime analytics, will discuss the following key points:
Streamlining Data from Multiple Databases:
• Addressing the challenge of integrating data from various sources
• Developing action-based intelligence through data analysis
Dr. Ryan Prox O.O.M.
S/Constable in Charge, Crime Analytics Advisory & Development Unit (CAADU)
Vancouver Police Department
Technology and Real-Time Crime Centers (RTCC) / Operations Command Centers (OCC):
• Examining the tools used by RTCCs and OCCs
• Enhancing front-line situational awareness
• Coordinating resources for supporting community safety
11:30 CASE STUDY: Optimizing an
RTCC for Responding to a Protracted Event: Lessons from Recent Protest Responses and More
During this session, speakers will discuss the strategies employed when responding to a protracted incident such as a protest, kidnapping or person in crisis.
• Examining the responses and approaches used during protracted events
• Analyzing how the incident was resolved and what worked/fell short
• Pointers for planning to execution, including who gets involved and when
• Scaling up and scaling down from different units and command, transitions and when it happens
• Planning for a demonstration that could escalate, while maintaining service to the rest of the city/region
• Addressing public perception and pressures
and
• Why we exist: The Center’s mandate and establishing Key Performance Indicators
• What we are doing now: Logging services and measuring data
• On track or off: Auditing efficiencies and service gaps
• Supporting our collaborators through change
Sergeant Jason Brend Watch Commander – "C" Watch, Real Time Intelligence Centre (RTIC-BC)
RCMP
A/S/SGT Sean Convey Command Centre, Directed Operations
Ottawa Police Service
Ryan Evans
Senior Account Executive Software
Motorola Solutions
Capitaine Julien Boivin
Centre de Vigie et de Soutien Opérationnel, Direction adjointe de la surveillance du territoire, Service de police
Ville de Québec
2:30
CASE STUDY: Guelph Police Service’s Unique RTOC for Small and Mid-Sized Departments –Blending A Video Streaming Model with Calls for Service Model
Join this session to hear about Guelph Police Service’s innovative approach to its new Community Safety Operations Centre (CSOC). Find out how the department used its $200k provincial guns and gangs grant to create a community-oriented centre, which amalgamates a call diversion model with a downtown-approved video streaming feeds, while employing accommodated officers. Session topics will include:
• Increasing public transparency through modified hours of service for the building to be open to the public
• Opportunity to embrace uniform officers requiring accommodation
• Modifying staff hours and responsibility to allow for greater call intake
• increase of video evidence from store thefts being sent to our CSOC
• Mapping and registering private camera locations
• Examining what can and cannot be done regarding privacy parameters 3:15
Daryl Goetz Deputy Chief Guelph Police Service
Jonathan Green IT Director Guelph Police Service
• Assessing when you do and do not have jurisdiction
• Determining if your operation is overt vs. covert
• What needs to be done for the operation – when you can and can’t act outside of jurisdiction
• Implementing drone technology into initial response
• Creating more efficiency
Inspector Corey Blize Officer in Charge, “K” Division Air Services
Alberta – RCMP
4:15 CASE STUDY: RTCC in Action: Streamlining Crime Response and Community Safety
• Communication and coordination
• Case Studies and real-life examples
• Challenges and solutions
• Community interaction and information sharing
• Overview of BJA RTCC Toolkit
Kimani Cameron-Perry Project Coordinator The Policing Lab
Kyana Pollas Project Coordinator The Policing Lab
Detective
Yamil Herrera
Miami Police Department
Lieutenant Brian Donohue
Crime Center Section Orlando Police Department
Ryan Kao
Director, Crime Strategies
Division
San Francisco Police Department
Global Sponsorship Opportunities
DAY TWO Thursday, September 26, 2024
7:45 Remarks from the Co-Chairs
8:00 Early Riser Interactive Meet-Up: Staffing and Training for Real-Time Crime Centers
Your opportunity to drive the conversation! During this interactive session, delegates are invited to join a small group discussion table of their choice to unpack real-world instances of staffing and training challenges from a variety of perspectives. Delegates are encouraged to bring their experiences to the table for a constructive, "closed-doors" conversation. Delegates will have the option to rotate tables at intervals.
TABLE ONE: Top challenges for uniformed officers
TABLE TWO: Top challenges for analysts
Sgt. Daniel Kim
Emergency Management Unit, Major Events & Emergency Management Section
Chairperson, Patrol Advisory Committee Calgary Police Service
Sara Lee
Senior Crime Analyst, Organized Crime Unit, Asset Forfeiture Team
Vancouver Police Department
9:05 Insights from Real-Time Intelligence Analysts: Validating Intelligence to Support Frontline Officers and Leveraging Database Queries
• Exploring enterprise search tools and streamlined applications
• Forensic practice of processing, clarifying and comparison of digital video files for the investigation and prosecution
• Addressing common issues and errors that can lead to an inaccurate interpretation of evidence
• Practical know-how for using reactive and predictive tools
• Capturing a greater amount of relevant data from more streamlined systems
• Sharing information from databases and records systems from other services
• Gaining database information from non-police services, such as municipal and provincial databases
• Delivering actionable validated intelligence to support frontline officers in real time
• Balancing the length of time needed to validate information with the need to respond immediately to active situations
9:45 AI ROUNDTABLE: How is Artificial Intelligence Being Used
This panel will address the current and future capabilities of AI, its limitations and how best to leverage it for effective policing:
• Examining what AI can do broadly
• Exploring the functionality of AI in a crime center
• Utilizing AI and Machine Learning for predictive and preventative crime fighting
• Analyzing the ramifications and legal impactions for citizen privacy, governance and equality
• Considerations for Machine Learning and how “teachable” software may learn embedded biases
• Debating what is good data, and whether historical data is a benefit to current and future policing initiatives
Bridget Hamlin
Intelligence Analyst, Real Time Intelligence Centre – BC (RTIC-BC) RCMP
Nicholas Lowe
Intelligence Analyst, Real Time Intelligence Centre – BC (RTIC-BC) RCMP
C/Supt. Larry Montgomery D/CROPS, Specialized Investigative & Operational Police Services
E Division HQ, RCMP
Salina Ho
Data Scientist, Hub, Federal, Investigative Services and Organized Crime (FISOC) RCMP
Jonathan Green IT Director Guelph Police Service
Joseph Del Duca Fusus Account Executive Axon
Stephen Maguire, Ph.D.
Executive Director, Centre on Values and Ethics
Carleton University
10:45 Networking Break
• Overcoming scheduling challenges when staffing a 24/7 center with
• Operating on a skeleton staff and adding staff during an incident
• Tips and tricks for scaling up and down
• Hiring, training and retaining staff, including combinations of civilian and sworn members, and “walking warriors”
• Managing employees who are balancing instances of too much downtime between high-stress situations
• Mitigating challenges associated with a high-trauma work environment
Analyst
Senior
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• Mapping
• Analyzing how situational awareness is assisting frontline officers in
• Clarifying who has strategic command and when
• Capturing and disclosing intelligence: Closing the loop on how intelligence
synopsis/casefile
• Accessing and sharing
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DAY TWO Thursday, September 26, 2024
3:15 CASE STUDY: Responding to a Large-Scale Event: How a Tactical Operations Center Becomes Active – from a Planned Stampede Parade to the Emergency NWT Evacuation
Hear from multiple law enforcement agencies and partners and how they come together to use one center to respond to an event. During this session, speakers will discuss how a real time crime center or operation center can be scaled up to a major event and emergency management.
• Accessing resources, what is available, to whom and when
• Assessing operational strategies
• Collaborating with partner organizations
• Sharing data between agencies and the legal implications
4:00 Closing Remarks from the Co-Chairs Conference Concludes
Emergency Management Unit,
Major Events & Emergency Management
Calgary Police Service
UPCOMING EVENTS
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For over 40 years, C5 Group has provided the opportunities that bring together business leaders, professionals and international experts from around the world to learn, meet, network and make the contacts that create the opportunities. Our conferences and related products connect the power of people with the power of information, a powerful combination for business growth and success.
Sgt. Daniel Kim
November 6 – 7, 2024 Burnaby, BC
Spring 2025 Toronto, ON
May 2025 Toronto, ON
The Canadian Institute is pleased to offer our delegates a limited number of hotel rooms at a negotiated rate. To take advantage of these rates, please contact the hotel directly and quote “CI’s Real Time Crime Center Conference.”
Please note that the guest room block cut-off date is September 6, 2024. After that date OR when the room block fills, guestroom availability and rate can no longer be guaranteed.
Book with Confidence!
Register and pay to lock in your early rate and be eligible for a full refund until September 13, 2024 If you are unable to attend for any reason, you will have the following options:
y A full credit note for you, or a colleague to attend another event.
y A full refund.
All cancellations and changes must be submitted to CustomerService@CanadianInstitute.com by September 13, 2024.
Looking to Register?
Contact our Customer Service Representatives: Mark Parrish Canadian Institute
M.Parrish@CanadianInstitute.com 877 927 0718 x7207
Use Registration Code: B00-999-MPH25
D.Correia@CanadianInstitute.com 877 927 0718 x7535
Use Registration Code: B00-999-DCA25