CabBerra November Issue 40 by Aerial Capital Group

The Official Newsletter of aerial capital group ltd issue 40 november 2018

UZADIRECT & 13CABS New Partnership Announcement | PG 1

NEW FEATURES For Drivers & Customers | PG 11

MAKING CHANGES | PG 3

CARS JOINING AERIAL Our Offer to you | PG 10

IS YOUR VEHICLE ROADWORTHY? Setup & Overall Conditions Checklist Inside | PG 9

PLEASE LEAVE ME IN THE CAR FOR OTHERS TO READ.

UzaDirect is proud to announce a new partnership with 13cabs, Australiaâ&#x20AC;&#x2122;s leading cab company, to deliver a new service in Canberra. Stay tuned, more details are around the corner.

CONTENTS ISSUE #40 November 2018

For any enquiries regarding the CabBerra magazine, please call 02 6126 1696 or email marketing@aerialcapitalgroup.com.au

CAPITAL GROUP LIMITED

MD’S DESK

FROM THE MD DESK ’s

It has been over two years since Aerial last published a CabBerra magazine. The taxi industry has changed significantly and it is time to bring CabBerra back as one of the many voices. I recently attended the NSW Taxi Industry Association conference and listened to NSW P2P staff talk about the changes made in NSW. Data presented, that I found interesting: • • •

The Point to Point transport market in Australia is about $30B annually; Taxis currently service about 1% of this work; In NSW taxi work has increased by over 4% last year and ridesharing by over 30%. The point being, it is apparent that the recent regulatory change in NSW is growing the pie. Importantly taxis are growing too and customer satisfaction in NSW is now at 86% up from a low of 79% previously. The Commissioner’s view was that this presents an opportunity for growth and that more can be, and needs to be, done to grow taxis share of this pie. I suspect that similar data is being experienced in the ACT. Aerial’s workload data, which we regularly provide to Government, indicates some surprising trends. Aerial’s fleets data shows a wide range in the monthly performance of individual taxis. The best cars, working double shifts are completing over 27 jobs per car per day on average. But over 10% of the fleet report less than 10 jobs per car per day on average. How can this be viable? Does this suggest the complaints about off meter transactions are accurate? Or is it further proof of meter tampering to win an advantage in queue position, as is reported by some drivers? Is the Regulator studying these data? Do they, the game keepers understand what it means? It is clear that some taxi work is being done off the meter. Regulated fares only work when the meter is On. Market share data is only meaningful when reported accurately and timely, by all market participants. It is interesting to read in the Government’s report that “the numbers of drivers for other rideshare services are not known”1. How can this be so if drivers are licensed and market data is accurately reported? Again quoting NSW data, drivers have increased from 23,000 to over 90,000. This issue of CabBerra provides information on the changes made to Aerial’s in-car hardware and our contact centre software systems. This is a bold move given the current state of taxi reforms but one taken to exemplify one issue. Aerial’s scale, that is our size, is a market strength that is a benefit to our customers. Scale and viability are vital if profitability is to support continuing investment in technological innovation. A lack of viability means no investment in technology to facilitate innovation and better services, and a culture of short cuts and poor commitment to service. The market news, for example Twitter and in the US press, frequently reports on the lack of profitability of ridesharing services. At a recent transport seminar in Melbourne I listened to one of the Australian ridesharing CEO’s argue for an increasing need on the part of industry participants to use more collaboration in order to grow or was it just to survive? There are some interesting conflicts evident in our Canberra market. Over supply of rideshare drivers during certain times means good service during those times but poor income for drivers (96% driver turnover cannot be healthy). Over supply means Road congestion and poor access to parking and stop overs. Shoulder periods (non-peak) mean bad or no service for customers and alternatives (the family car) are then vital. This is a bit like deja-vu to transport planners. MARK BRAMSTON,

MANAGING DIRECTOR

Page 9 Rideshare – Summary report September 2018

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CAPITAL GROUP LIMITED

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CHANGES AT AERIAL

CUSTOMER SERVICE CHANGES The ACT Government’s Taxi Innovation Review survey reported a poor customer satisfaction score for taxis – i.e. 28.76% dissatisfaction. This is disappointing (71.2% satisfaction) and everyone in the taxi industry needs to address this result. Our goal should be to maintain a satisfaction score of at least 90%. A review of the complaints register in Aerial suggests that there are growing problems with these three areas: 1. Over charging and not using the meter; 2. Rejection of short trips; 3. Poor customer service or rude behaviour on the part of the driver, dirty car or no uniform. These behaviours consistently mean that customers rate the driver with a low score (less than 4.5) and lodge complaints. Aerial will be taking steps to encourage customers to speak out and identify these complaints. Action will be taken to correct this unacceptable behaviour on the part of some drivers. Aerial has a no tolerance policy on fraudulent behaviour and has cancelled driver logons where drivers fraudulently over charge on a taxi fare. These events are referred to the Government and Police. Aerial’s new App – AerialTaxi also has the “message on-create” feature. This feature also asks the customer to rate the driver (1 – 5). Where a driver consistently gets a low customer rating then that driver can expect to be called to account for bad customer service. Consequences will ensue and our objective is to get to a 90% customer satisfaction score. Operators are reminded that they need to instill in their drivers the need to provide good customer service. Operators must aim for a 90% satisfaction score – it is your business cashflow – jobs per day suffer from a low score.

Changes | Smartmove Taxi Dispatch system & Modern Voice The change to new in-vehicle hardware is now completed. Smartmove taxi dispatch is operating in all Aerial taxi fleets. New Mobile Data Terminals (MDT), new dispatch software and a new approach (via video) to driver training are in place. The move to Smartmove is well timed given the recent release of the ACT Governments Innovation Reforms decision. Aerial’s new Smartmove dispatch system has been tailor made for Aerial and includes a number of new features not previously offered to Smartmove users. The Mobile Data Terminals (MDT) are new, having been just released in Australia and are 4G compatible. Moving away from the PMR radio network is a costly exercise but given its recent performance for the fleet appears to be the right decision. There will be some adjustment needed for drivers living without access to the old radio system. But the Smartmove system has many features and options that make this change the better option. See the article on “driver ring back feature” and “message on create” Aerial’s Contact Centre, at the same time as this change to Smartmove, has been upgraded to a new telephony platform that enables “Modern Voice” tools, including Artificial Intelligence (AI) to be developed. Initially we will be using new IVR tools and progressively moving away from the old ASR system. This is a journey and change will be gradual, but Aerial has invested in making the Canberra (Local) contact centre fully responsive to the technology changes that drive the growth in call centres worldwide. Early reports following the change are encouraging and our level of technology automation is growing. facebook.com/AerialCG

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FACING REALITY BY John Mckeough

The notion of security for those in the ACT taxi industry has changed irrevocably during the past twenty-five years. In the 1990’s the government sold taxi licenses at ever increasing prices. Later lease prices paid to government and taxi owners promised a supplementary retirement income for those who had worked long and hard to pay off a taxi license. Uber appeared in the US about eight years ago and demonstrated a fact that in hindsight was abundantly clear many years before. Ensuring compliance in the taxi industry was almost impossible due to the cost in money and time for administrators and, more tellingly, called for serious disruptions of police force priorities, especially during “drinking hours”. So regardless of any sympathy for the taxi industry and regardless of what politician’s half promised, by the time Uber reached Australia, Australian state governments and oppositions were already either accepting they could do nothing to stop it or, like our own government, were actually looking forward to its arrival.

The redefining of taxi work into two categories (i.e. two markets), rank & hail and booked work, laid the way for booked work to be opened to virtually allcomers, as long as minimal requirements were met. So now in 2018, the notion of security in the taxi industry has virtually vanished, but not completely vanished. Rank and hail, which provides slightly over half taxi income, is still exclusive to the taxi industry. So, a not very comforting reality right now is that the ACT taxi industry still has a solid grip on about half of the work it performed prior to Uber’s entry. A far less comforting reality is the proposal to either deregulate or vastly increase the number of taxi licenses. Contrary to what some may think, experience has shown that adopting this proposal would be

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seriously detrimental to the performance and viability of the taxi industry and disastrous with regard to customer service. Apparently, some have said that Aerial and the CTIA did not do enough to support the industry over the past few years. Aerial and the Australian Taxi Industry Association paid $10,000 for advice regarding compensation for taxi owners. The CTIA was effective in preventing the release of thirty taxis last year. Both entities made submissions to the 2015 Taxi Innovation Review, fighting against a predetermined outcome. However, future opposition to the release of unnecessary taxi licenses will also need to come from individuals and groups from all sectors, owners, drivers and operators, those with the most to lose. There are probably only two ways to argue against deregulation- good argument and good service. The CTIA, which is now part of Aerial, is most willing to provide information to any who wish to mount an argument against the release of extra licenses or deregulation. Copies of previous CTIA submissions are available through Aerial. The other, most effective way to fight deregulation is the provision of good service. How does the taxi industry compete in this new world? Competing effectively by the provision of good service ties more obviously into the other reality faced by the taxi industry, that half of its work comes from its presence in a deregulated market, the booked market. Effective efforts in this market do not include waiting for the arrival of the “level playing field” or for Uber drivers to go on strike, or taking comfort from the large turnover of Uber drivers, or warning taxi passengers about surge pricing.

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FACING REALITY

The fact is that many people actually think Uber is great. When discussion of taxis arise, it’s amazing how many bring stories from the past- a rude driver two years ago, a taxi with no brakes five years ago, or missing a plane ten years ago. Unfortunately, these experiences might have also happened last week, but they may equally apply to Uber experiences. Remembering how important it is to fight to keep the rank & hail (taxi) market regulated, those operating and driving taxis in the booked market should check their advantages: • • • • • • • •

They participate in two markets, one is restricted to them They are part of a twenty-four-hour service Their vehicles are fitted with security cameras If part of a network, (a Transport Booking Service, a TBS, like Aerial) they obtain passengers through a variety of booking options Their passengers are provided with a variety of payment options They have access to TSS work There is a very high turnover of rideshare drivers Their passengers enjoy regulated fares

Market advantages do not translate to business success unless customers actually think the service is “great”. That is, unless they are happy to tell their friends how good the service is, how clean the vehicles are, how friendly and considerate the drivers are. Just like Uber.

But is Uber the big worry? Uber is only one competitor in a growing and evolving market. Other providers have eaten into “our” market and more will come in the future. No group owns a market or part of it unless the customers allow it to think so, and they only do that while they are happy. Much of the old taxi market has simply vanished, not through poor service, but through changing needs and demands. There are now people out there who will pay $100 an hour for special services. The advantages available to the taxi industry put it in a unique position to do well in the future, depending on its effort. This comes back to the key word mentioned earlierService, and the key ingredient in the psyche of those wishing to give service is passion. Passion to achieve success drives a person to recognize what needs to be done, what course to set, what commitments to make and what emotional strings to stroke in order to achieve the desired goal. In another item in CabBerra, I will outline what I believe are the roles of a network (Transport Booking Service), an operator, and a driver. A most important word to go with service and passion is unity. No one sector can flourish unless it is united in purpose with the other two. That will be discussed in the other article in CabBerra. John McKeough has had 55 years’ experience in the taxi industry as taxi owner/driver, lessee, and small fleet operator. He has served on the boards of Aerial and the CTIA for over thirty years and the ATIA for 28 years.

Drivers Wanted! UzaDirect is excited to announce that we are partnering with 13CABS and building a fleet of NEW, black Camry Hybrid taxis dressed in 13CABS livery We will have 5 cars on the road by early December and will grow this fleet from February 2019. We will be looking for good drivers who share our passion for providing excellent customer service and who want to be part of this growing fleet. UzaDirect has opportunities for : ◊ taxi ◊ ridesharing ◊ hire car ◊ shuttle and bus drivers. If you are keen to join our team and have a good customer service record and would like to earn above average commision, then contact us via the email below and find out what we can offer you email inquiries to: uzacabs@uzadirect.com.au or call direct on 026126 2855 facebook.com/AerialCG

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FACING REALITY PT 2

AERIAL TAXIS ARE NOT SIMPLY IN A NEW WORLD|THEY ARE AT WAR..We need to fight BY John Mckeough

with unity and passion.

In Facing Reality (P1..), the catchwords service, passion and unity were cited as vital components of a mindset directed to succeed, particularly in the new world (of war) in which the taxi industry now finds itself. Below are personal perceptions of how the roles of the various sectors associated with the Aerial Capital Group might be played. Each sector is dependent on the other two, but it is probably appropriate to start with the perceived role of Aerial. Others may have different perceptions. Calm debate is good. Aerial’s Role: Aerial’s role in the transport booking market is primarily to provide passengers for drivers and to continually strive to meet or anticipate the changing demands of its clients. Passion to succeed should drive Aerial to engage effective marketing people, to provide the best available (and affordable) communication and dispatch systems for its passengers and operators, to provide its passengers with the best available payment options, and set dispatch rules that ensure the most efficient dispatch of booked work. In other words, it should strive to provide the best service possible to its passengers, operators and drivers. Passion to succeed should encourage Aerial to do its best by its associated operators. This would include setting appropriate standards for driver training and presentation, making it easier for the operator to instill a team culture that benefits all associated with the company. It should include an accounting system that facilitates a rapid payments régime. It should include a continuation of assistance with regard to buying vehicles and arranging payment plans for various insurances. It should include helping to inform operators of their responsibilities as taxi operators, and continuing with the CTIA to pursue taxi fare reviews and other day-to-day taxi matters. The passion to succeed should dictate appropriate training for drivers, including their interaction with passengers. It would dictate high dress standards and high vehicle standards that seek to differentiate its fleets from those of its opponents, make association with Aerial a desirable goal, and make Aerial a worthy team to join. It should provide drivers with incentives to obtain extra work and encourage them to become operators in their own right. [The passion to serve its affiliated cars and drivers should drive Aerial to adapt technology to facilitate better services for rank and hail work] The Operator’s Role in a successful taxi and booked hire business is to supply one (or more) roadworthy and wellpresented vehicle driven by a properly trained presentable driver. A passion to succeed should reveal the need to ensure drivers are properly qualified. It should also lead the operator to be fully in touch with all the regulatory requirements applicable to his or her business (Aerial can assist here). Operators are in the middle between Aerial and their bailees. They are in a position where they can assist in building team spirit. The Driver’s Role is most important in the taxi industry’s fight to succeed. A well-presented car arriving after a twominute wait might indicate good service delivery but the driver determines how the service is delivered. His/her performance is critical. The driver is in the frontline. The provision of top class communication and dispatch equipment and a top class vehicle go a long way to impress a driver and build a team spirit. His/her effort represents the endplay of all the efforts of the network (TBS) and the operators to impress and hold passengers. So, the “vibes” of passion from Aerial through the operator must be transmitted to the driver; but the driver is hindered if either Aerial or the operator falls down in their roles. In other words, unless a sense of unity pervades the whole operation, the good name of Aerial, its associated operators and drivers suffer. Drivers are among those who come forward to operators and to Aerial with the best ideas for improving service and are encouraged to continue to do so. 06 - CABBERRA FORTY

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FARE UPDATES

It has been said that since the introduction of ridehail, the taxi industry is in a new world and therefore needs to adapt, “shake itself down, and start all over again”. This is only partly true. A new world is a thing of wonder. If Aerial, its operators and drivers look around, they will see a scene of damage. Less work, lower profits, and relentless chipping away by competitors in the booked work market. This means we are at war. To win a war in business means to determine where we have fallen down, to determine who is the enemy, to determine which part each of our units must play if we are to win, and to move ahead in unity. Our enemies are any group or groups of people who seek to lessen our market share. This might include ourselves.

Delayed Fare Increase

A separate item in this magazine mentioned that success in the future would heavily depend on co-operation between all sectors of the taxi industry. Since the 1950’s responsibility for presenting requests for taxi fare variations has been the role of the CTIA. For the past fifteen years an annual review has been conducted with reference to what has been called the Taxi Composite Costs Index, the TCCI. The CTIA and the Government have discussed the possibility of a review of the relevance of the various cost components in the index, but have agreed to stick to the formula “for the time being”, saving both time and effort. For the past two years the index has indicated that no increase in fares was required. In 2018, the index indicated an increase of 2.5% was appropriate and the CTIA put forward this submission on 6th April 2018. After a follow up, a response was provided to the CTIA on 15th May to say that the Fare Review was ‘not being considered at this time’. In July 2018, Road Transport Regulation wrote to the CTIA, and we believe other taxi organisations, requesting submissions on whether to support an increase of 2.5% to be implemented on September 1 based on the “CPI increase.” The below correspondence was received: As you would be aware the ACT Government through its Regulatory Reform Team is currently undertaking an evaluation of the 2015-16 policy reforms to the ACT on-demand transport industry. The Minister for Road Safety, Minister Rattenbury, who is responsible for regulating maximum taxi fares in the ACT, has requested that separate to this process, we contact you to obtain your feedback on whether you would support a CPI increase (2.5%) to the current maximum regulated fares. Should any increase be supported by industry we would be looking at commencing any increase from 1 September 2018. This increase is outside the current evaluation process. The fact is, 2.5% was the TCCI recommendation, not the CPI variation. The CTIA provided a submission supporting the increase, but was advised on 9th October of the following; Apologies for the delay in responding to your email. On 18 September 2018, the Evaluation Report into the on-demand transport industry (in particular, the impacts of the 2015-16 reforms) and a further consultation paper on taxi licences and fares was released. Following the consultation currently under away a decision will be made in respect to maximum taxi fares. Information about the evaluation and the consultation paper are available from https://yoursay.act.gov.au/on-demand-transport-reform. Any questions about the consultation paper should be directed to: Review of Taxi Licences and Fares Policy and Cabinet, CMTEDD ACT Government, GPO Box 158 CANBERRA ACT 2601 regulatoryreform@act.gov.au

The fact is, that at a time when operators and drivers are feeling a good deal of pain, failure to implement this fare increase is denying the average taxi around $75 per week, and doubled shifted taxis closer to $100 per week. It is past the time to sit and wait. It is time the separate industry sectors demanded to know from Mr Rattenbury why the acceptance of his offer has apparently been forgotten.

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Fleet News Since the temporary suspension of fleet inspections there has been a noticeable decline in both car and driver presentation. Some vehicles have been in such poor condition that, when sighted, they have been immediately suspended until brought up to an acceptable standard. Customer complaints have also increased about dirty cars and drivers out of uniform. They have also complained about the poor hygiene of some drivers. In a climate of strong competition from other Transport Booking Services it is disappointing to see such disregard for standards by a number of drivers. Both operators and drivers must take responsibility for maintaining appropriate standards of presentation and are now on notice that random and more regular inspections are about to commence to enforce these standards. Elsewhere in this magazine the CEO talks about the low feedback ratings from customers and the issues causing the greatest concern to customers such as poor customer service, overcharging and refusal of short jobs. There is change coming where drivers who fail to provide a satisfactory level of customer service will find themselves restricted from certain types of work. It is a pity that the good service provided by our professional and courteous drivers is being spoilt by the actions of other inconsiderate drivers. It is now time to reflect on how you are perceived by customers and begin to take some pride in your presentation and quality of service. Customers are paying for your service and if you fail to provide that service they will seek it elsewhere.

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Vehicle Roadworthiness, Setup & Overall Conditions

An unsafe vehicle can lead to traffic accidents due to reduced control over the performance of the car. Each taxi operator must ensure that the car is serviced regularly and drivers have an obligation to perform a pre-vehicle inspection before commencing a shift. Before commencing a shift, you must check the taxi to ensure that it is roadworthy, all the equipment is operational and the car is clean and presentable. The following is a checklist that will assist you with this task.

Exterior • • • • • •

Check tyre tread (minimum 1.5mm deep) Inspect for panel damage Check operation of brake lights, tail lights, headlights and indicators Ensure that the car is clean and presentable Check under car for oil or coolant leaks Check condition of wiper blades

Luggage Compartment • • • •

Check spare tyre (inflated and legal tread depth) Check location of car jack and wheel brace Check for safety triangle (optional) Ensure any loose items are safely stowed

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Interior • • • • • •

Ensure security camera is operational (indicator light) Ensure the dispatch and EFTPOS systems are operational Check for first aid kit and safety vest Check seatbelts and child harness (not frayed) Check for clean and undamaged upholstery Ensure any extra equipment (e.g. GPS) is appropriately placed for safety and unhindered visibility

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AERIALS OFFER

New Cars Joining Aerial Our Offer | November 2018 going forward JOIN Aerial’s Canberra Elite fleet! We are happy to talk about a range of incentives to join Aerial to help ease the upfront costs of starting your own business. We can also provide advice on how best to manage and achieve greater success in your business. More information can be obtained from Aerial’s Fleet department.

The offer applies only to suitable applicants and Aerial reserves the right to conduct credit and reference checks and decline any applicant without explanation.

Taxi Plate Leasing Management

Aerial is announcing a major change to the scope of Taxi Leased plate management services offered to taxi perpetual plate owners and taxi operators. As a result of the ACT Government’s decision to release more Government leased plates Aerial has decided to scale back activities in management of taxi leases. Aerial staff will be talking with the Perpetual Plate Owners currently under management agreements with Aerial about these changes. Scaling back does not mean that services will be discontinued but we do see a need to streamline and strengthen the controls around Agency to ensure the market functions effectively in this expanding leasing market. Aerial proposes introducing a web page to display current market information thereby improving market information and lessening the administrative overhead placed on Aerial staff. Aerial has long standing relationships with perpetual plates owners and in making these necessary market changes we are mindful of the assistance offered to help retired and elderly owners that are not active in the taxi market. These changes will be introduced with detailed communication with our plate owners. 10 - CABBERRA FORTY

Driver Wanted Permanent or Casual Drivers for Day Or night shifts Availability on the North and South Side

Please Contact: Malwa group Pty Ltd P | 0402921140 (Navdeep) To advertise for drivers in the CabBerra, please send your details to Marketing@aerialcapitalgroup.com.au

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NEW FEATURES

Driver Ring Back (DRB) feature This Feature Is Going Now Active For Our Canberra Elite, Silver Service And Queanbeyan Elite Fleets How it works: Background; A customer makes a booking through the Data Centre (phone, web, app, webchat etc) for dispatch to one of Aerial’s taxi. The customer’s mobile phone number, where provided, is recorded against the booking in our system. This booking is dispatched to a car and the car accepts the job. On the job information given to the car in Smartmove the Driver Ring Back (DRB) feature will be “active” – i.e. messaging used. The driver, once the job has been accepted, can now call the customer directly. This feature remains active until the job is completed. The customer’s mobile phone number remains private and is NOT given to the driver (Privacy is maintained). The number that drivers, using their mobile phones, must call is 02 5100 0120

Driver process: Once the driver has accepted the job and sees the active DRB feature then he can call the allocated number (above) and our system will connect the drivers’ mobile phone with the customer. The customer’s mobile number is not given to the driver. The driver and customer speak via mobile phone but use our network voice system to communicate with complete privacy. The conversation is recorded. This recording can be made available to the Fleet Management team and used for training and customer complaint management. Drivers are reminded that any misuse of the DRB will result in a suspension of the privilege. facebook.com/AerialCG

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Message On Create (MoC) feature This Feature Is Significantly Enhanced With The Addition Of Sms Texting And Driver Ratings And It Will Now Be Given Major Focus As Part Of Our Taxi Marketing Work. How It Works: Background; A customer makes a booking and the mobile phone number is recorded, where provided, against the booking in our system. This booking is dispatched to a car and the car accepts the job. A taxi ID number is allocated to the job and immediately a message (SMS text and email) is sent to the customer. The customer clicks a hyperlink embedded in the text and a google map will open on the customers phone and show the taxis number and its progress on the map to the pickup point. A ring back feature is provided on the map for the customer to raise a query with the call centre about the taxis progress and timeliness. If a driver mobile phone number is recorded in our database and assigned to the job then the customer can ring this number and talk to the driver. The drivers number is not given to the passenger, it remains private. The DRB feature works in reverse with the feature.

Driver Process: The MoC feature will be active on all bookings where a customer mobile phone is recorded in our database. Drivers will not see this feature specifically identified on each job BUT if the customer responds to the SMS (Text) then the customer will see the assigned car on google maps and can watch the cars progress to the pickup destination. Drivers can choose not to receive calls from customers by notifying the call centre that this feature should be deactivated. It is active unless we receive this notice from each driver.

What is important: Every job, where we have a recorded customer mobile number, has the MoC feature active. So, drivers need to understand that once a job is accepted in the Smartmove system then the customer can see and respond to the taxis progress to the pickup destination. The customer can also rate the driver (out of 5) at the end of the trip. The MoC feature is a very powerful customer service tool that helps our customers understand the status and timeliness of their taxi booking. It is better than an App because it is available on all jobs and does not need the customer to download an App onto their phones.

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Events in canberra BEER DAY OUT @ THOROUGHBRED PARK Saturday 1st December 12pm To 7pm Showcasing Australian And National Craft Beer Breweries. Enjoy A Range Of Bevereges, Street Food And Lots More. This Event Is 18+ Only

CANBERRA CHRISTMAS MARKETS @EXHIBITION PARK Saturday 8Th December - Sunday 9th 9am To 3pm

Visit Eventbrite For More Information

One Of Canberras Biggest And Best Christmas Markets. Find Wonderful Gifts, Specialty Items, Gourmet Foods You Wouldn’t Find In Any Other Store. Entry Is Free

CAROLS BY CANDLELIGHT 2018

NEW YEARS IN THE CITY

Carols By Candlelight Is In Its 74th Year In Canberra. Come Enjoy Food And Drink With The Family And Get Into The Festive Spirit With Christmas Carols And Maybe Even A Special Guest.

Ring In The New Year And Celebrate The Start Of 2019 With Family Friendly Celebrations Including Music, Food, Entertainment And More In The Nation’s Capital. Firework Displays At 9pm & Midnight.

@ Stage 88, Commonwealth Park Wednesday 19th December 7pm To 930pm

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@ Civic Square Monday 31st December 7pm To Midnight

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