The Official Newsletter of Aerial Capital Group Ltd ISSUE 39 MAR/APR 2017
Image Credit: Kelsey Drabsch, Canberra Cavalry
CTIA NewS | The Future of the Taxi Industry
pg 5
WILL YOUR TAXI PASS AT INSPECTION?
pg 3
DRIVER OF THE YEAR 2016
pg 11
NEW CABSPOTS
pg 7
PLEASE LEAVE ME IN THE CAR FOR OTHERS TO READ.
King Cabbie’s Tips Ability is what you are capable of doing.
Motivation determines what you do.
attitude determines how well you do it.
@The Airport THERE IS A SHORTAGE OF TAXIS TO SERVICE THE LATE NIGHT ARRIVALS FROM WELLINGTON (SINGAPORE AIRLINES) AND COOLANGATTA.
COOLANGATTA FLIGHTS ARRIVE AT APPROX. 2345 DAILY SINGAPORE AIRLINES FLIGHTS ARRIVE AT APPROX. 2310 MONDAY, WEDNESDAY, FRIDAY AND SUNDAY.
CONTENTS ISSUE #39 MARCH/APRIL 2017
MANAGING DIRECTOR’S WORD
PG |2
HOW TO PASS YOUR TAXI AT FLEET INSPECTIONS
PG | 3
ON THE ACCOUNT OF EXCELLENCE
PG | 4
CTIA NEWS
PG |5
NEW CABSPOTS
PG | 6
HIGHLIGHTED EVENTS
PG | 8
EVENT CALENDAR
PG | 9
COMMENDABLE DRIVERS & DRIVER POINTS
PG | 10
DRIVER OF THE YEAR
PG | 11
For any enquiries regarding the CabBerra magazine, please call 02 6126 1696 or email marketing@aerialcapitalgroup.com.au
CAPITAL GROUP LIMITED
MANAGING DIRECTOR’s word This is the last edition of CabBerra that Aerial will produce in paper format. Going forward, CabBerra will be published quarterly and only distributed electronically. The reason for this change is our shift in focus from - communication of ACT taxi information, to Aerial’s fleets and taxi brands. To explain this shift in communication focus, it may help if I outline my understanding of a trend evident in the taxi industry, in both Australia and NZ. The trend is motivated by the rapid adoption of various ridesharing models and the removal of taxi regulation; or as is commonly spruiked - the standardisation of point to point public passenger transport regulations. Governments are motivated by the ever-present need to create more competition. In theory, a laudable agenda. Ridesharing has been introduced to give a lower price point for customers. That is the claim, but reported impacts from dynamic surge pricing and the analysts’ reporting on Uber’s profitability (or lack of it and the need to double or quadruple the price to achieve sustainable profitability) suggests that the laudable agenda may have gone awry. But this is only background to why Aerial and many other taxi networks are working to focus solely on brand and intellectual property and all that goes with this business strategy. In Australia and NZ dominant brands in the taxi industry are being consolidated and would appear to be evolving into similar quasi-franchise concepts. One that I am very familiar with is the Blue Bubble taxi group in NZ. Similar models are well advanced in Australia and the recent sale of Yellow Cabs Brisbane would appear to support this trend. Time will tell, but my opinion is that the taxi industry has changed markedly both in structure and in the use of technology and the future bodes well, with many opportunities. One standout example is the decision of a major taxi brand in NZ, with Government funding, to introduce electric vehicles to their fleet. They also agreed to work with the support of an electric vehicle recharging station provider to promote electric vehicle use in NZ. The aim here being to build taxi brand and related intellectual property presence in the market. So CabBerra will reappear electronically in June and it will proudly be headlining Canberra Elite and Canberra Silver Service as point to point transport service providers. As a point of clarification, I have intentionally used the phase - point to point transport and not taxi. One other major development for the Aerial Canberra Elite fleet is the on-vehicle (wraps) advertising program that commences rollout in April. This is an exclusive deal that offers Aerial’s operators monthly income for advertising placed on their cars. More information can be obtained from the base. The most important issue here for taxi operators is the 66% higher return (payment and downtime fees) paid monthly. Again, this program is strongly linked to Aerial’s brand and intellectual property. The June edition of CabBerra will expand on these advertising brand themes.
MARK BRAMSTON
02 - CABBERRA THIRTY-nine
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taxi fleet inspection
Fleet inspections can be a time consuming process if your vehicle is not up to an acceptable standard.
If your taxi fails inspection: • You are required to carry out the work to bring the car up to standard within a one or two week timeframe, then • Re-present the vehicle for inspection. This means extra down time for your taxi and extra work for Aerial staff. • If your taxi has not been repaired within the given timeframe, your taxi may be suspended until the necessary work has been carried out. This is not a satisfactory result for anyone! There is currently a disappointing failure rate of taxis at inspections, this indicates a lack of preparation.
TIPS FOR helping your taxi pass: 1. FIX ANY DAMAGE
4. ENSURE THE FIRST AID KIT IS IN THE TAXI
Any damage should be repaired as soon as possible after the damage occurs. Don’t wait for it to fail the inspection before taking action.
Ensure the first aid kit is in the taxi. It is a requirement under the Work Health and Safety Act that every workplace carries a first aid kit.
2. BE PROACTIVE
5. BE PROMPT IN SORTING OUT ISSUES
Take a note of when you taxi is due for inspection and go over it thoroughly at least two weeks before the inspection and fix anything that needs fixing. The fleet inspection timetable is available on the Aerial website under the Operator/Driver tab.
If your taxi does fail inspection, commence action straight away to fix the problem. If the taxi needs replacement parts, order them early so they arrive in plenty of time to fix the car. Don’t leave everything to the last minute only to run out of time. You may not be granted an extension.
3. KEEP IT CLEAN
6. TAKE RESPONSIBILITY
Before attending the fleet inspection ensure the taxi has been cleaned and polished, vacuumed inside with the door sills and pillars free from dust and grime. A dirty car will be sent away without being inspected.
Finally, the Operator is ultimately responsible for the condition and presentation of the taxi. Don’t rely on your driver to do the work and then blame him if it is not done.
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CABBERRA THIRTY-NINE- 03
ONLINE CUSTOMER DRIVER RATINGS
CONTACT CENTRE
5% 0% 1% 15% 79%
©2015 Canberra Elite
Congratulations drivers! The customer driver ratings for Canberra Elite Taxis’ online bookings have consistently and predominantly been 5 star.
On the Account of Excellence Happy New Year to all the Operators and Drivers out there in the taxi industry. The Aerial Contact Centre is very excited about the year ahead and is looking forward to delivering a high level of customer service. In this year’s first edition of Contact Centre news, we want to focus on all things accounts. Account jobs are your VIP clients. You should give them a phone call, if you can’t find the passenger at the pickup. Please use 6126 1616 from the mobile phone you have registered with the base and you will be automatically connected to the customer on your active booking. Please note this service will only work if the customer has provided a contact number with their booking. Your customer will also appreciate a knock on the door of their house, if it’s a public pickup go into reception. This year we will once again be transporting students for ACT Special Needs Transport. Your service on these bookings means a lot to the families of students struggling to find a convenient way to get to school. These are account bookings like any other and need to be handled with the same level of excellence. There will often be extra information given on many account bookings, to help you successfully pick up and carry out the fare
to the expected standard. Again, if the notes on the job don’t make sense to you or if you have any questions about them, you can always ask your dispatcher. If any driver is interested in taking on a school run on a permanent basis they should contact the Fleet Department on 6126 1519. All drivers are reminded to ensure that when you receive an account job that you are closing the job off correctly on the MtData unit. If it’s a fixed priced account job, please remember to press the red button to indicate pickup and drop-off. On price required account jobs, please remember to enter the correct amount at the end of the fare into the MtData unit. As always, the Contact Centre staff are committed to providing the very best customer service to taxi travelling customers and taxi drivers. We are here to help both sides of the operation and aim to assist in any way we can. We’re looking forward to building positive and helpful relationships with all of the drivers and we are excited to see where 2017 will take us. CONTACT CENTRE
04 - CABBERRA THIRTY-nine
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CTIA NEWS
NEWS Co-operation between sectors of the industry is more important than ever. who is in the best position to manage it? 2017- Who is the Taxi Industry? Since October 2015, the ACT taxi industry has been subjected to competition from what, until then was regarded as illegal taxi operations. Industry fears that the new competitor, Uber, would decimate the taxi industry have so far been unfounded. Lease fees have remained steady, license values have dropped, but not as much as they did when a certain Minister released fifty unnecessary licenses nine years ago. What lies ahead? It has been said before that interesting times lie ahead, but for the Canberra taxi industry it can be pretty well guaranteed that more change lies ahead. We in the taxi industry have been deposited into a brand new world, a world in which new opportunities are presented to those who are prepared to adapt and I believe it can be argued that we are in a very good position to survive and prosper. As long as the rank and hail work is defined exclusively as taxi work, and that is the expectation, the Canberra taxi industry will retain 50% of its pre-ridehail work. So does that mean that the industry needs to defend only 50% of its current market if it is to survive? No it does not. It means that the taxi industry is in a position to maintain and expand its dominant position in the booked transport market, as well as improve its rank and hail business. Future changes will involve not only booking and dispatch systems, but payment systems too. And believe it or not, many beneficial changes will be made by the industry itself, now less hindered by government regulations. Yellow Cabs in Brisbane has already introduced a fixed payment option for passengers, something that has been discussed for several years in Canberra. The aim of industry-initiated change should be focused on benefits for the industry and should be based on the philosophy that what is good for the passenger is good for the industry. In some parts of the US, Uber has decimated the taxi industry. In one city the ratio of Uber work to taxi work has gone from 18/82 to 82/18. (In others it has risen to 60/40 and more, but we need to remember that taxi services in the US were very poor in many cities). In Canberra, Uber does not have a poor taxi service to decimate. It has a strong competitor, and that competitor will remain strong if it continues to provide the services that customers want. Industry representation Another area to ponder is industry representation. Whom does an industry body represent? The CTIA, the various state associations, and the ATIA were initially established to promote the interests of taxi owners. That was a time when the industry mainly consisted of owner-drivers who were mostly easily motivated to be customer focused, if not only to protect the value of their licenses. The generally conservative outlook of many owners did not foster change, but industry leaders and the state and territory associations pursued changes that greatly benefitted both passengers and industry participants.
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Up until the nineteen eighties, it could be said that in most areas the taxi owner-driver was the face of the industry. It could be said that taxi owners owned the industry. But since the nineteen eighties when the trend to lease taxis accelerated, the taxi owner-driver in larger cities has become almost extinct, and certainly not a driving force in the day-to-day activities of the taxi industry. So those who have leased out and retired or bought with the intention of leasing are now simply investors whose interest lies in being attached to an industry that pays a decent return. To retain credibility, CTIA and other state taxi associations, interested in the overall well-being of the industry have needed to refocus their attention onto matters more relevant to today’s taxi industry; but this has been difficult as other sectors of the industry, drivers, operators and networks operate in different spheres. The overall effect of structural changes in the taxi industry and the entrance of Uber have been to bring networks to the fore as the face of the industry particularly as to some people, the effectiveness of their apps has become a measure of their service. It is the networks that will decide the future direction of the industry. It will be the networks that take the risk to reputation associated with innovation. It will be the networks that introduce payment options and set fleet and vehicle standards as they seek to build customer loyalty, their customers being passengers, operators and drivers. The upshot could be that taxi associations could morph into loose associations of taxi networks, state and national. What about the taxi plate owners? In a way, taxi plate owners as a group are now dependent on the performance of taxi networks for a good return on their investment. They are not the face of, or owners of the industry. They simply have money invested in it. As mentioned above, many more changes will be inflicted on the industry, and probably most of them will be selfinflicted by progressive companies. Association with a progressive taxi network should have a value of its own. The CTIA has a long record of dedicated service to the Canberra taxi industry and the Aerial Capital Group, its only member, has been around since 1957. Aerial has been to the fore of many innovations in the industry in Canberra and nationally. All the perpetual licenses have been part of Aerial for all or most of their existence. All involved, passengers, drivers, operators, networks and owners could be said to own the industry. But the face of the industry in Canberra is Aerial. Owners are urged to ignore antiAerial comments made by one of their number because Aerial is the strength, and is dedicated to increasing the value of taxi licenses.
CHAIRMAN CANBERRA TAXI INDUSTRY ASSOCIATION CABBERRA THIRTY-NINE- 05
CAPITAL GROUP LIMITED
CUSTOMER CALLBACK NOW AVAILABLE WHO CAN USE THE CALLBACK FEATURE: Drivers in the Silver Service Canberra, Canberra Elite and Qe Fleets are now able to phone customers without having to query the base. Designed initially for the Silver Service fleet, this privilege has been extended to all fleets within Aerial Capital Group. WHEN: This new function is available now to all drivers on the Aerial network. HOW: From your own personal mobile phone, call (02) 6126 1616. This will connect you via the Base to the phone number attached to the job that you have on your MTData screen. KEY STEPS TO SUCCESS • Drivers should have an active job on their MTData screen. • Driver’s mobile phone number must be the same number registered on the driver’s record. If you have recently changed your phone number and not advised the Base you will need to do so before you can use this feature. • Drivers will need to call (02) 6126 1616 from their registered mobile phone number. • If no number is listed on the job then the call will not connect and you will receive a message that there is no phone number listed. WILL I EVER SEE THE CUSTOMER’S PHONE NUMBER? No, you will always ring (02) 6126 1616 WILL THE CUSTOMER SEE MY PHONE NUMBER? No, only the switch number will show up on the customer’s phone TAXI
®
CALL (02) 6126 1616 TO CONNECT WITH YOUR CUSTOMER 06 - CABBERRA THIRTY-nine
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CAPITAL GROUP LIMITED
WHAT DO I DO IF THE CUSTOMER DOESN’T ANSWER THE PHONE? There may be a number of reasons why the customer does not answer the phone. You cannot assume the customer no longer requires the taxi. If the customer does not answer you must follow the current procedure of going to the pickup point and waiting the required time before signaling a “no show”. THE RULES: Please be aware that all calls will be recorded and may be retrieved if any customer complaint is received. The following rules will apply: 1) When you call the customer, always identify yourself as the taxi driver assigned to the customer’s job. E.g. “Hello I’m the driver of taxi TX000 and I’m waiting outside now” 2) If you call and the customer informs you that the taxi is no longer required, your response should be a polite “Thankyou I will cancel the job”. Do not lecture the customer or add any further comment. 3) No verbal abuse of customers including foul language at any time 4) No inappropriate topics of conversation 5) No falsely reporting to the base that you have called the customer when you haven’t 6) If there is no customer number attached to the job, the Call Centre Supervisor cannot help you contact the customer. 7) If you do not have a mobile phone, or your mobile phone is not registered against your driver profile, the Call Centre will not contact the customer on your behalf. WHAT HAPPENS IF I BREAK THE RULES? • Your phone number will be blocked for a minimum period of three months. This means you will be unable to contact customers directly from your mobile phone. Further breaches will result in permanent loss of this privilege. • Should you have any questions please contact our Fleet Department at feedback@aerialcapitalgroup.com.au TAXI
®
CALL (02) 6126 1616 TO CONNECT WITH YOUR CUSTOMER facebook.com/AerialCG
CABBERRA THIRTY-NINE- 07
driver instructions CANBERRA ELITE APP CUSTOMER PAYMENTS Once the customer books they can see where taxis are nearby, The App updates in real time. When you accept the job - the App will update the pax with your TX number. When the Meter is engaged, the App updates to PICKED UP
re
Canberra Elite App Bookings are dispatched to the Mobile Booker fleet. If the customer is paying via the App, the MTData terminal will send the driver a message
1.
Select PAY on the CabCharge Eftpos Terminal
2.
3.
Enter the meter fare & confirm
Select App
4. The CabCharge Eftpos Terminal and the customers mobile phone will sync. The CabCharge Terminal will update when details are confirmed and a receipt will be printed
The customers mobile will show the transaction is completed with a booking summary. A tax invoice will also be emailed to their account.
Customer’s can pay through the app for hail jobs: Drivers will need to select PAY on the CabCharge EFTPOS Terminal; Enter the Meter Fare & Confirm; Select APP and wait for the Terminal to Sync with the customers mobile phone. The CabCharge Eftpos terminal will confirm the transaction is complete and print a receipt. The App will also produce a receipt for the customer. A customer can select Pay Driver on the Home Screen of the Mobile App. They will be asked to enter the TX number of the car. This is the same number that is displayed on the front guard of the taxi - The TX number is always 3 digits. For example: TX001; TX011; TX100.
08 - CABBERRA THIRTY-nine
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NEW ONLINE PAYMENT FOR CANBERRA ELITE CUSTOMERS
Aerial Capital Group has activated online payments for customers who would like to pay for their travel when booking via Canberra Elite mobile and desktop website www.canberraelite.com.au. Customers will have the following options: • Pay to Driver (cash or card), • Prepay Fixed Fare at the time of booking, or • Automatically be charged the metered fare at the end of the journey. AS A DRIVER WHAT WILL I NEED TO DO? Prepay Fixed Fare At The Time Of Booking Do not process any manual dockets. Remember to include the amount in your end of shift summary. Automatically Be Charged The Meter Fare At The Completion Of The Journey When a passenger chooses to pay online at the completion of the journey you will be required to engage the meter as normal. You will have to follow the prompts to manually enter the total amount into MTData at the end of the journey. The customer’s credit card will automatically be charged. It is important that you enter the correct fare into the MtData unit. If not, the customer will be incorrectly charged. Any customer complaints will be will be investigated in accordance with Aerial’s By-Laws.
Driver Instructions: Customer Automatically Charged Meter Fare At The Completion Of The Journey 1. Any job which has a price on completion condition will require drivers to enter the metered fare into MtData. Drivers will not be able to plot into any area and get any radio work until this is done. The condition will appear on the job details.
2. price to be entered. The driver will then need to enter the final price on the job. The final price should be the price that is displayed on the meter at the end of the fare. *Please ensure that any extra charges (Airport Toll/Commissionaire Fee) are added to the meter total so the customer is aware of the final price. If you enter the wrong amount, use the delete key and start again
3. Please press ok after entering the price
4. Press finalise to complete the job. You will now be able to plot and accept work. Once you have completed the job by pressing the finalise button the customer will automatically receive an email with the all the job details including final price on the job.
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CABBERRA THIRTY-NINE- 09
NEW
Kangara Waters Lifestyle Community
s
2 Joy Cummings Pl Belconnen Please make yourself familiar with the location of each sign. 74
71
73
72
CabSpot 71 Located outside the Cafe Birigai, to the left of Reception.
10 - CABBERRA THIRTY-nine
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CabSpot 72 Located at the Communal BBQ area.
CabSpot 73 Located outside Reception.
CabSpot 74 Located outside Block 5 on Bus Shelter.
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CABBERRA THIRTY-NINE- 11
EVENTS
Canberra District Wine Harvest Festival 8th - 9th April @ Various Venues
Image Credit: Visit Canberra
Relax and celebrate the new vintage with cool climate wines, entertainment and great food at the Canberra District Wine Harvest Festival. Local wineries offer a variety of tasting adventures, music, artwork, delicious food and the opportunity to enjoy a great day out in the country.
Anzac Day
25th April, 05.30 @ The Australian War Memorial
Image Credit: Visit Canberra
Attend the Dawn Service commemmorating the 102nd Anniversary of the Australian and New Zealand forces in the First World War at the War Memorial Readings start from 4.30am, the Dawn Service commences at 5.30am. National Ceremony and RSL veteran’s march commences 10.30am. Last Post Ceremony at 4.45pm in the Commemorative Area.
12 - CABBERRA THIRTY-nine
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EVENTS
march - april 2017 EVENT
DATE AND TIME
LOCATION
The Ultimate Museum Experience
24/08/16 - 01/04/17
National Museum of Australia
Iconic Australian Houses | Gallery Tours
29/11/16 - 02/03/17
National Archives of Australia
Mathamazing & Byte Wise
02/12/16 - 01/03/17 @ 09.00
Questacon
David Attenborough’s Virtual Reality Experiences
26/12/16 - 30/06/17
National Museum of Australia
Suzie Quatro: Leather Forever Encore Tour
23/02/17 - 23/02/17 @ 19.00
Canberra Theatre
Actewagl Royal Canberra Show
24/02/17 - 25/02/17 @ 08.30
Exhibition Park
The Canberra Times Good Food Month
01/03/15 - 31/03/17
Various Venues in Canberra
Canberra Balloon Spectacular
11/03/17 - 19/03/17 @ 06.15
Lawns of Old Parliament House
National Multicultural Festival
17/02/17 - 19/02/17
Various Venues in the City
Canberra Craft Beer & Cider Festival
18/03/17 @ 11.00 to 18.00
Mercure Canberra
NAB AFLW | Giants Vs Western Bulldogs
18/03/17 @ 19.10
Manuka Oval
The Best Medicine | Canberra
18/03/17 @ 20.00
Canberra Theatre
Canberra Outlet Centre Charity Race Day
18/03/17 @ 11.00
Thoroughbred Park
Canberra Comedy Festival
19/03/17 - 26/03/17
Various Venues in Canberra
Melanoma March Canberra
19/03/17 @ 09.00
Weston Park
Canberra Raiders Vs Tigers
19/03/17 @ 16.00
GIO Stadium
Jimeoin | Renonsense Man
23/03/17 - 24/03/17 @ 20.30
The Playhouse, Canberra Theatre
Yass Show
25/03/17 - 26/03/17
Yass Showgrounds
The Earth Festival
25/03/17 - 26/03/17
Exhibition Park
Connect and Participate Expo
25/03/17 @ 11.00 to 16.00
Old Bus Deptot Markets
Paw Patrol Live! Race to the Rescue
31/03/17 - 02/04/17
Playhouse Theatre, Canberra Theatre Centre
Canberra Raiders Vs Eels
01/04/17 @ 17.30
GIO Stadium
Canberra Walking Festival
01/04/17 - 02/04/17 @ 07.00
Charles Sturt University
Apple Day at Loriendale Orchard
02/04/17 @ 13.30 to 17.00
Loriendale Orchard
Tidbinbilla Open Day
02/04/17 @ 10.00 to 15.00
Tidbinbilla Nature Reserve
Auto Italia Canbera
02/04/17 @ 08.00 to 15.00
Old Parliament House
4XSangiovese Dinner
06/04/17 @ 18.00 to 21.00
Four Winds Vineyard, Murrumbateman
Autumn School Holidays | Cartooning MasterClass
06/04/17 - 14/04/17 @ 10.00 to 11.30
Old Parliament House
Kowen Forest | Dirt Bike Rally
08/04/17 - 09/04/17 @ 09.00
Kowen Forest
Jessica Mauboy | All The Hits Live
08/04/17 @ 19.30
Royal Theatre, Canberra Convention Centre
Brace 49
08/04/17 @ 19.00
AIS Arena
Plus500 Brumbies Vs Reds
08/04/17 @ 19.45
GIO Stadium
National Folk Festival
13/04/17 - 17/04/17
Exhibition Park
Canberra Raiders Vs Warriors
15/04/17 @ 17.30
GIO Stadium
Giants Vs Port Adelaide
15/04/17 @ 16.35
Manuka Oval
Make Your Own Glass Easter Egg
15/04/17 - 16/04/17 @ 10.00 to 16.00
Canberra Glassworks
Billy Bragg & Joe Henry | Shine A Light Tour
20/04/17 @ 20.00
Canberra Theatre
Canberra Raiders Vs Eagles
21/04/2017 @ 18.00
GIO Stadium
Giants Vs Western Bulldogs
28/04/17 @ 19.50
Manuka Oval
Ignite Walk Canberra
28/04/17 @ 18.00
Patrick White Lawns, Parkes
Commendable
AMBASSADOR DRIVERS & DRIVER POINTS
Drivers
March - April
dushan sedoglavich After arriving at the Airport, a Canberra Elite customer realised that he had left his mobile phone in the taxi. He spoke with Dushan, the commissionaire on duty at the time whom attempted to locate the driver before the customers flight was departing. Sadly, he was unable to do so in that timeframe, however Dushan did not stop trying to locate the phone. This customer deeply appreciated the effort that went into locating his property and felt Dushan was very compassionate and caring. Thank you very much Dushan for your dedication.
maherjit singh Maherjit completed a job that he initially thought was quite straight forward. He collected missing luggage from the Airport and delivered it to the owner’s hotel. Upon arriving he discovered that he had been given the incorrect luggage by the airline. He assisted the owner of the missing luggage to return to the airport to resolve the issue and then returned him to the hotel. This was a very stressful time for the luggage owner and his family. Maherjit did an outstanding job and the customer was very thankful for his assistance.
driver points winners How to earn points? Pickup within 6 minutes = 1 Point | Reject a Job = Minus 1 Point | Recall a Job = Minus 1 Point SURENDER KUMAR
HUU QUANG LY
GURTAJ SINGH
RASHID MEHMOOD
RAJVINDER SINGH SIDHU
DHEERAJ KUMAR
RAVNEET SINGH
BING WEI
ABDULLAH AL MAHBUB
SAN DIEP
KULTAR SINGH
14 - CABBERRA THIRTY-nine
ARIF HUSSAIN HUSSAINI
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AERIAL CAPITAL GROUP
driver of the
year 2016
Gurtaj singh Awarded for consistent and exceptional response times and customer service.
Gurtaj has won dinner to the value of $150 at a Chefs Hat awarded restaurant in Canberra
CAPITAL GROUP LIMITED
OUT
16 - CABBERRA THIRTY-nine
& facebook.com/AerialCG
ABOUT
@ The Airport
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CABBERRA THIRTY-NINE- 17
YOU COULD HAVE THE MISSING PIECE OF INFORMATION ABOUT A CRIME IN OUR COMMUNITY Go online, report anonymously and you could be rewarded (up to $1000) for your information. CONNECT WITH CRIMESTOPPERS
crimestoppers.com.au 1800 333 000
SEE, HEAR, SAY SOMETHING