Health Service and Community Benefit Report 2013-14
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TABLE OF CONTENTS 10 Chairman’s message 12 Chief Executive’s message 14 Your gifts of support 18 Your care and experience 22 Our services 26 Our people 30 Our stewardship 36 Our performance 38 Our board 44 Our executives 48 Our organisation chart 50 Cabrini supporters 54 Our mission, values and vision
This printed report is an abridged version. For a full copy of the Cabrini Health Service and Community Benefit Report 2013-14 please visit www.cabrini.com.au
Front cover: Cabrini has approximately 1000 accredited medical practitioners. Dr Debra O’Brien is Director of Emergency Medicine Training at Cabrini. She led the pilot emergency department follow-up phone call service introduced in 2013.
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Alice Saunder
Alice viewed physiotherapy as a natural extension of her interest in sport. She has been at Cabrini Rehabilitation for two years.
Helena Hayes
Helena has always wanted a satisfying career. In 2014, she joined Cabrini Brighton as a graduate nurse.
Terence Wong
Jeanette Ward
Terence is a Food Service Assistant delivering high quality meals to the patients at Cabrini Brighton.
Jeanette is enjoying her work as a lifestyle coordinator at Cabrini Residential Aged Care.
Ahmad Gurbaz
Amanda Thompson
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Mirela Radegonde
Mirela started at Cabrini 14 years ago as a cleaner. She is now a personal care attendant at Cabrini Residential Aged Care.
Barbara Summerbell Barbara worked at the City Museum before joining Cabrini’s Gift Shop four years ago.
Ahmad arrived from Afghanistan ten years ago and joined Cabrini Linen Service. Now he works in the dry cleaning area.
Previously a general medical nurse, Amanda joined the team at Cabrini Palliative Care in Prahran one year ago.
Carmel Hussey
Carmel is a newcomer to the organisation, working as a nurse at Cabrini Brighton.
Salvatore Camarta
Sal is from Italy. He has been with Cabrini for 14 years and works in the communications department.
Jacobo Rojas
Previously Chilean Jacobo worked as a fitter and turner. He joined Cabrini six months ago as an instrument technician.
Matthew Snelling
Matthew left an administration role in the corporate sector to join Cabrini Brighton’s patient services department.
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Paige Mercieca
As a theatre nurse for 20 years, Paige enjoys the diversity she experiences at Cabrini Brighton.
Lauren Fraser
Lauren joined Cabrini Rehabilitation as an occupational therapist 12 months ago. She enjoys the variety of settings and people.
Lenuta Pantea
Hailing from Romania, Lenuta has been at Cabrini for 21 years and currently works in the Terrace CafĂŠ.
Sally Atley
Sally has been at Cabrini for eight years. Originally from the Philippines, she has been in Australia for 34 years.
Chamilla Kaderuwewa Chantelle Ruggieri
Charlie Truong
Debbie Lesinskis
Delanie Fernandopulle Michael Castro
Stanley Wachira
Hardick Trivedi
Chamilla trained at the Stokehouse in St Kilda. Two years ago, he joined the Cabrini Terrace CafĂŠ as a chef.
Chantelle joined Cabrini four years ago and works in ambulance bookings.
Charlie works at the IS Helpdesk solving computer problems across the organisation.
A practising myotherapist, Debbie used to operate her own business before joining Cabrini six years ago.
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Having worked in Cabrini’s hotel services department for eight years, Delanie has just qualified as a nurse.
As the Concierge at Cabrini Malvern, Michael helps patients and visitors as they arrive. He was previously at the Park Hyatt.
Stanley from Kenya is a personal care attendant at Cabrini Residential Aged Care.
Currently working in radio frequency identification, Hardick is usually based in the purchasing office.
John Baldry
A keen Richmond supporter, John has been at Cabrini for 11 years and works in waste management.
John Daemen
John (a former truck builder) helps to keep Cabrini’s facilities in good working order.
Juan Mendoza
Juan worked as a stock person for a German company before undertaking a personal care assistant course at TAFE.
Krishan Fernando
Krishan uprooted from Sri Lanka where he worked in hospitality, joining Cabrini 14 years ago to work in the main store.
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Manoj Mallakshy
Manoj works at Cabrini Technology as an HP Bench Technician. He came from AWA, which became part of Cabrini in 2014.
Leesa Horrigan
Leesa is Administration Assistant in Cabrini’s pastoral services team and music coordinator for the Cabrini Choir.
Suet Ting Chong
Suet Ting Chong, an HP Demo Program Administrator, started work at Cabrini Technology in Mount Waverley.
Monty Raval
Monty is a domestic services supervisor and ensures Cabrini Malvern maintains a high level of cleanliness.
Gillian Holden
Gillian is Medical Imaging’s Office Manager, having joined Cabrini four years ago. Previously she was with MIA.
Jack Hollingsworth
Phil Tee
A former security officer, Phil joined Cabrini 28 years ago is now in Cabrini Malvern’s patient services department.
Telani Farmer
Jack is studying education and science at Monash University and joined Cabrini two years ago.
Anitha Jayatilake
Shane Keating
Susan Nixon
Telani started with Chemtronics (part of Cabrini Technology) as Service Engineer in 2008.
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Rodney Hart
Rodney, who works in engineering services, was previously a self-employed plumber.
Anitha trained as a personal care attendant and joined Cabrini Residential Aged Care ten years ago.
A former house builder, Shane joined Cabrini nine years ago. A busy carpenter, he works across Cabrini.
Susan is Patient Flow Coordinator responsible for ensuring a streamlined approach to patient admissions.
Tara D’Aversa
Tara has worked at Cabrini Palliative Care in Prahran for six years where she is a Unit Receptionist. She is studying psychology.
Be Zam
Be is from Myanmar. He has been a member of Cabrini’s housekeeping staff for the past eight years.
Rohana Ubhayarathna
Rohana arrived from Sri Lanka 13 years ago and joined Cabrini Residential Aged Care as a trainee personal care attendant.
Nick Cubar
Nick worked as a packer in a warehouse before joining Cabrini 18 months ago as a theatre orderly.
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Rafx Hamilton
For almost six years, Rafx has worked as Maintenance Manager in Cabrini’s engineering department.
Kristy Bielak
Kristy is our Communications Coordinator. She joined Cabrini five years ago and came from Pacific Brands.
Graeme Ellis
A published poet, Graeme has worked for Cabrini for ten years as a medical imaging diagnostic radiographer.
Genevieve Morrison
A customer service officer, Genevieve started work at Chemtronics (part of Cabrini Technology) in 2008.
Chairman’s message
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This is my final message as Chairman of the Cabrini Health Board of Directors, the body that oversees the strategic direction and governance of Cabrini Health Limited. Naturally, I am sad to be retiring from the Board as it is a role that is both demanding and fulfilling. I remain full of hope and optimism for the organisation’s future – Cabrini Health has an excellent Board, which continues to guide the organisation skilfully together with its talented executive and senior management team. I am extremely grateful to the Cabrini Sisters for my role at Cabrini these past nine years, which has been a time of great professional and personal growth and satisfaction. The Cabrini Board comprises 13 individuals who are committed to the missionary vision of our owners and sponsors, the Cabrini Sisters, and to stewarding the organisation in such a way that honours our heritage and our founders’ legacy. Annually, we review the Board’s composition and performance and undertake vital formation work. For me, this included participation in the 2012 pilgrimage to Codogno, Italy, where Saint Frances Xavier Cabrini founded the Missionary Sisters of the
Sacred Heart of Jesus in 1880. This was a transformative experience that contributed to my personal growth and better equipped me in performing my stewardship role. Progress and performance As a Board, we have been very satisfied with the performance of the organisation in 2013-14. The organisation’s work in the second triennium of our ten-year strategic vision is well advanced: “By 2020, we will provide clinical excellence by learning, researching and continuously improving the quality of our care and having motivated staff committed to our healthcare mission. Our services will be delivered in well designed, modern facilities and using proven modern technology, equipment and clinical practice. We will enhance health and quality of life by treating sickness and working with our patients and their families to anticipate, prevent and ease suffering. We will reach twice as many patients, residents and family members and we will expand our social and community outreach program sixfold.”
Progress against our strategic plan is well advanced. This plan focuses on four key areas: your care and experience, our services, our people and our stewardship. During 2013-14, activity progressed against each initiative identified in the plan. Eighty actions have been initiated and by the end of the financial year, 20 are complete. During the past ten years, there have been many changes for the Cabrini community, locally and internationally. Perhaps one of the most salient changes has been our increased engagement with the wider Cabrini world, particularly with our sister missions in the Stella Maris province: we have increased our practical contributions in Ethiopia and Swaziland. Accolades and achievements During the past year, there have been many achievements at Cabrini in which we can justifiably take pride. I would particularly like to mention the achievements of two Board colleagues: • On 27 May 2014, Sr Barbara Staley MSC was named the ninth Superior General of the Missionary Sisters of the
One of the most salient changes has been our increased engagement with the wider Cabrini world.
Sacred Heart of Jesus at the General Chapter meeting held in San Paulo, Brazil. This required relocation to Rome and given her new responsibilities, to retire from our Board, which she has served on since 2010. Several times each year, Sr Barbara travelled from Swaziland to attend our Board meetings. Born in 1958 in Buffalo, USA, Sr Barbara’s first apostate was in Guatemala. From 1995-2004, she was Director of Program CIELO at St Anthony Hospital Chicago, an agency providing healthcare and social service access for immigrants. For the past decade, Sr Barbara has been Director of Child Care Services and Administrative Services (Finance) at Cabrini Ministries Swaziland, Africa working alongside Sr Diane DellaMolle MSC. • On 8 March 2014, Sr Helen Monkivitch RSM, a Director of the Board since 2008, was recognised for “a lifetime of leadership, generosity and innovation” when named on the 2014 Victorian Honour Roll of Women, announced as part of the International Women’s Day celebrations. Sr Helen was one of 20 recipients honoured for their contributions to fields such as
science, engineering, health, education, arts and community services. As the recipient of many civic and Church honours, Sr Helen is widely recognised for her work, having been named Officer of the General Division of the Order of Australia (AO) in
I acknowledge and thank Chief Executive Dr Michael Walsh for his excellent leadership, as well as members of his executive committee, past and present, for their dedication and commitment.
Council. I especially thank the external members of these
I offer my deep and heartfelt thanks to all involved with Cabrini in Australia, particularly those who care for patients and residents at the bedside – our nurses, doctors, allied health professionals, pharmacists, volunteers and patient services assistants, as well as our hotel and domestic services staff. I also thank the Cabrini Foundation’s generous patrons, benefactors and donors. All of these people contribute to the excellent patient, resident and family experience that we want to provide at Cabrini. My role as Chairman and that of the Board is to facilitate Cabrini senior management and staff in providing excellent healthcare and associated services. In this way, I would like to believe I have contributed to Cabrini’s success. I will continue to follow Cabrini’s progress with interest and wish all involved with this fine organisation, every future success and happiness.
committees who serve Cabrini in a voluntary capacity.
Peter Matthey
2006 and having received the Sr Maria Cunningham Lifetime Contribution Award from Catholic Health Australia in 2011. Thanks and acknowledgement As I come to the end of my time on the Board, I sincerely thank all my Board colleagues – past and present – for their support. Also, I would like to acknowledge my colleagues on Cabrini’s Board sub-committees for their excellent work: the Audit and Risk Management Committee, Mission and People Committee, the Human Research Ethics Committee, the Patient Experience and Clinical Governance Committee, the Cabrini Foundation Board and the Cabrini Institute
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Chief Executive’s message
It has been a dynamic year for Cabrini in Australia. Our 12
founders, the Cabrini Sisters, are innovators and this is what they expect of us: to continue to develop new and creative forms of charity, respond to the challenges that we face both on a local and human level and involve ourselves in concrete actions and constant discernment of our resources. People For Cabrini, our people are essential and critical to achieving our mission. We aspire to show love and compassion to those in need, so we need people who are committed to this mission. This goal informed a number of actions in 2013-14 related to our people. We undertook a review of our human resource (HR) approach with the help of Deloitte. In doing so, we asked for feedback from managers on the strengths and weaknesses of our systems. With changes in senior management positions, input from our staff via our periodic staff engagement survey and recommendations from Deloitte, we have opportunities to implement changes and improvements,
which will be realised in 2014-15. While it is a loss to the organisation when good leaders and managers depart, it is a tribute to them and Cabrini that their knowledge and experience is sought after and that they are strong candidates for promotional positions. This provides opportunities for our developing managers to grow and step up to new, more senior roles and the organisation is energised through a process of renewal.
Infrastructure development
It was gratifying to see members of Cabrini’s staff and medical community honoured by external awards and accolades – just some of them include: • Dr Felicity Hawker, who was awarded a member (AM) honour in the Queen’s Birthday honours list in June 2014 in recognition of “service and contribution to intensive care medicine and organisations” • Dr Jonathan Reeves, head of intensive care at Cabrini and Anne Zandegu, Director of Nursing at Cabrini Malvern, were both nominated for a SACS leadership award in August 2014 • Marg Gallagher, a Cabrini Medical Imaging nurse, was nominated for a 2014 Pride of Australia Award
Construction, Housing and Regional Building Awards.
In late 2014, we officially opened two new premises: our Patricia Peck Education and Research Precinct in Malvern and our new Cabrini Linen Service in Dandenong South. The expanded service in this latter area of high disadvantage allows us to offer employment to people who need it. The new facility was nominated for two awards in the 2014 Master Builders Excellence in
On 1 May 2014, we acquired the assets, contracts and staff of information technology company AWA Limited, and formed a new division called Cabrini Technology. Already Cabrini operates a number of similar businesses servicing a similar geographic region with a focus on health technology. We are committed to maintaining the AWA brand and are striving to build on existing relationships and services. The acquisition provides an exciting opportunity to expand our biomedical engineering, assistive technology services and facility-management services.
For Cabrini, our people are essential and critical to achieving our mission. We aspire to show love and compassion to those in need, so we need people who are committed to this mission.
Success and recognition In December 2013, Cabrini’s Brighton, Malvern and Prahran hospitals were surveyed against the first three new National Safety and Quality Health Service (NSQHS) standards and five ACHS Evaluation and Quality Improvement Program (EQuIP) standards. We were also surveyed against the recommendations of our previous ACHS accreditation survey (2011). Cabrini met all requirements and was assessed as having ‘met with merit’ 12 actions. Other Cabrini hospitals and services that completed successful accreditation reviews under the relevant authorities included:
Cabrini received recognition for a range of achievements: • Cabrini’s emergency department (ED) follow-up phone call program was a finalist in the Press Ganey Associates 2014 Success Story Contest • Cabrini was a finalist in the Inaugural Minister’s Award for Private Hospital Excellence in the 2013 Victorian Public Healthcare Awards (November 2013) for our neuro-oncology service • Cabrini won the People’s Choice Award in the Victorian
The survey showed one-third of residents (across the six LGAs) have received treatment at Cabrini Malvern, and that satisfaction with the treatment was extremely high. This is valuable information and provides a solid foundation on which we will continue to build in providing the care and services that our communities want and need. Thanks and acknowledgement
• Cabrini Residential Aged Care at Ashwood was surveyed against the Aged Care Standards Accreditation Agency and met all 44 requirements
hospitals and healthcare facilities demonstrated that perceived strengths including our staff, high quality
Cabrini’s reputation, and the care that we are able to provide to our communities both locally and further afield, is made possible because of the quality and commitment of all who work with us: our Board of Directors, our senior managers and our accredited medical practitioners, as well as all our staff, our volunteers and members of the community who serve on committees and help us in myriad ways. I wish to express my sincere thanks to all of them for Cabrini’s achievements over the past year. I especially thank my colleagues on the Cabrini executive committee and Peter Matthey, Chairman of the Board.
• Cabrini Pathology achieved ISO 15189 accreditation
care and services, efficiency and facilities
Dr Michael Walsh
• Cabrini Rehabilitation’s two campuses (Hopetoun Street and Glenhuntly Road) which were surveyed against ISO 9001 and the NSQHS standards one, two and three
Premier’s Sustainability Awards (October 2013) • Cabrini was identified as a leader in reliable excellence in healthcare by private hospital leaders in independent research conducted by Intelog Healthcare Performance Group and Eisenhower Fellowships • An independent survey of community members in the six local government areas (LGA) served by Cabrini’s Cabrini has a strong profile in the local community with
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Your gifts of support
A love built to last
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For every medical challenge they faced, Cabrini was, and continues to be, the couple’s first choice. “You couldn’t possibly get any better treatment. This is like a second home to us. Cabrini is just a part of us now.”
It was 1945 – three years before the Cabrini Sisters arrived in Malvern – when Herb and Rose Birchall first laid eyes on each other across a crowded dance hall. Immediately, they clicked and began a relationship built on a promise to stick together through thick and thin. From dancing all night, to riding motorcycles halfway across the country, to helping each other through various health issues, the couple has stayed together. It’s been almost 70 years, and for nearly half that time, they have been coming to Cabrini whenever either of them needed medical care.
Herb estimates he has been admitted to Cabrini more than 20 times in the past 33 years, for everything from kidney stones and open heart surgery, to treatment for prostate cancer and having a pacemaker inserted to help his heart beat normally. Rose was by his side for every appointment; and waiting just outside during every procedure he had. And when it was her turn for treatment, for skin cancer and a recurring chest problem, Herb too was back at Cabrini, in order to be with her, sharing the bad times with the good, just as they had promised.
Herb and Rose are the first to admit they have some miles on them but one does not dare mention the word ‘frail’. “I ride a bicycle every day, you know,” says Herb. Rose agrees, saying: “He’s a marvel.”
“In 2009, Rose had bowel surgery,” says Herb. “We spent our sixty-fourth wedding anniversary in the hospital ward.” Rose finishes his story: “They put on a special dinner for us. It was wonderful. I was so surprised!”
For every medical challenge they faced, Cabrini was, and continues to be, the couple’s first choice. They just can’t imagine going anywhere else. “The nurses . . . well, you couldn’t fault them,” says Herb. “They’re so nice. Everyone is. I just wouldn’t go anywhere else” Cabrini Malvern is not the Birchalls’ closest hospital. They drive past several others to reach Cabrini. Moreover it takes over an hour by car – this is a journey in itself when aged in your eighties. Why make that effort? “Because I don’t think there’d be anywhere better,” says Herb. “You couldn’t possibly get any better treatment. This is like a second home to us. Cabrini is just a part of us now.” Rose squeezes his hand and nods. “Cabrini’s part of our lives,” she says. “I think we belong here.”
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Your gifts of support
Making a difference 16
The Cabrini Foundation provides an important link
philanthropic trusts and foundations, corporate
between Cabrini, its donors, supporters and the
supporters and business leaders.
community. We actively pursue philanthropic gifts for new programs, lifesaving equipment and technology, funding for major building and redevelopment
The Cabrini Foundation enjoys strong leadership from a dedicated Foundation Board, chaired by Sylvia Falzon. This Board provides leadership for the Foundation’s
projects, clinical and translational research
activities, as well as directly assisting in raising funds to
initiatives, as well as education including professional
support the work of Cabrini.
development scholarships for the next generation of healthcare workers.
Fundraising campaigns
As a Catholic, not-for-profit, private healthcare provider,
The major fundraising campaign conducted during
Cabrini does not receive direct government funding or
2013-14 was to support the building of Cabrini Malvern’s
financial support from the Catholic Church. The Cabrini
new cardiac catheterisation laboratories and the purchase
Foundation’s work is essential in ensuring that Cabrini
of advanced imaging equipment for these laboratories.
can continue to provide a wide range of vital healthcare
We sincerely thank all our generous donors for their
services for the community.
support of this important project.
Cabrini has a reputation for excellence in healthcare,
Two other successful appeals were conducted for
which has been forged with the help of our generous
much needed equipment at Cabrini. The urology
supporters and benefactors including individuals,
department was able to invest in a perineal grid biopsy
system, which is used for men undergoing a biopsy for prostate cancer. The Christmas Wish List appeal was strongly supported and enabled purchase of a number of pieces of equipment for various departments across Cabrini. In particular, the emergency department and the cardiac catheterisation laboratory each received an automated cardiopulmonary resuscitation machine, known as the ‘thumper’, which provides automated compression to the chest of a patient experiencing cardiac arrest. Use of this equipment enables doctors to carry out other life-saving procedures at the same time. The Cabrini Wig Room in Bayside, the Stewardson Charitable Trusts Simulation Centre, our rehabilitation programs and our hospital wards were all grateful recipients of assistance from this appeal. During 2013-14, key items of equipment required in Cabrini Medical Imaging were generously funded by donors, for which we are sincerely grateful. Cabrini Residential Aged Care in Ashwood received strong
From left: Katalin Balint is Manager of the Cabrini Gift Shop, located at Cabrini Malvern; Cabrini Chief Executive Dr Michael Walsh, donor Rose Birchell and Cabrini Foundation Board Chair Sylvia Falzon.
support, which enabled establishment of a new, special care room for residents and their families.
Executive to hear about the latest developments within the organisation.
Support for research
We are sincerely grateful to the following people who have committed to leave a legacy to Cabrini in their Will: Herbert Birchall; Rose Birchall; Donna Bradley-Robinson; Denise Cooney; Betty Elliott; Edith Gordon; Marlene Hannah; Jean & Ern Ireland; Sheila Jenner; Pamela Kucewicz; Gerald W Laver; Darren Lockie; Alison J McElroy; Edward Morris; Sharon & Gregory Paton; Jackie Pelhon; Peter Reilly; Patricia Reilly; Glenister Richards; Sue Riley; Anne Roussac-Hoyne; Neil Roussac; Margaret Savill; June F. M. Smith; Neville A. Smith; Robert John Spooner; Stella Mary Spooner; Brian J Sutton FRCNA; Noel Turner; Bruce Vine; Mioko Wood; Anonymous 21.
Cabrini has a reputation for excellence in nursing and research. We are particularly grateful for the significant support we have received from our donors for new research projects and professional development scholarships for our nursing staff. Throughout the year it has been our pleasure to conduct regular functions, hosted by senior medical staff, to inform our donors of the latest advances within the organisation and to show our supporters the positive impact their giving has facilitated at Cabrini. The Cabrini Foundation’s bequest program, the Cabrini Circle, has grown significantly in the past year as more and more of our supporters have thoughtfully included a gift to Cabrini in their Will. These dedicated people are invited to exclusive events hosted by Cabrini’s Chief
Memorial gifts The Cabrini Foundation has been fortunate to receive many memorial gifts from families who have chosen to
remember the life of their loved one in this special way. These gifts are often directed to a particular Cabrini service in appreciation for the care and support that has been provided to the deceased and their family. Key events We sincerely thank the many corporate organisations that gave their support in sponsoring key events during the year. These events include the Cabrini Cycle Challenge, the Let’s Beat Bowel Cancer Golf Classic, the Nursing Excellence Awards, Cabrini Institute’s Research Day, Foundation 49: Men’s Health’s Business Breakfast and GP Symposium, the Cabrini Malvern and Brighton GP Lecture Series, and the staff wellness program.
Read more at: www.cabrini.com.au/assets/ publications/cbr13-14-gifts.pdf
From left: Two life-saving ‘thumpers’, which provide mechanical cardiopulmonary resuscitation (CPR) to patients in cardiac arrest, were purchased for the Cabrini emergency department and cardiac catheterisation laboratories, thanks to donors’ generosity; The 2014 Cabrini Cycle Challenge raised vital funds for Cabrini’s emergency department.
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Your care and experience
Face-off with fibromyalgia
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“Our highly skilled team has developed this program based on current research and we have used feedback from patients to shape the program, meaning it will continue to evolve.”
Cabrini is helping people who have fibromyalgia to face the future with renewed hope. A chronic condition mainly marked by widespread muscular pain and triggerpoint tenderness, sufferers experience a wide range of symptoms including fatigue, sleep disturbance, thinking/ memory difficulties and headaches.
sleep strategies, relaxation training, optimisation of medication and psychological support.
The cause of fibromyalgia is unknown and no single test identifies it. Multiple factors may be involved in its onset including genetics, neurobiology and environmental triggers such as stress. Altered central nervous system chemical and electrical pain production processes are considered among the neurobiological contributors to the disorder.
Introduced in November 2013, Cabrini Rehabilitation’s fibromyalgia service grew out of its pain-management program. It is provided by an experienced team including a medical specialist, physiotherapist, occupational therapist, exercise physiologist, psychologist and dietitian. During the six-week program, two-hour multidisciplinary sessions are held twice-weekly. Longer term follow-up is provided as needed. People are referred to the program by their general practitioner or medical specialist and then undergo a medical and allied health screening assessment.
Whatever the cause, fibromyalgia sufferers can improve their quality of life by learning effective, self-management techniques. Following an individual medical assessment, the program focuses on gentle exercise, dietary advice,
Camilla Radia-George, Cabrini’s Manager of Subacute Ambulatory Services, is proud of the team providing this service and feedback from patients has been positive. “Our fibromyalgia service responds to an unmet
need within our local community,” said Camilla. “Our highly skilled team has developed this program based on current research and we have used feedback from patients to shape the program, meaning it will continue to evolve – we have received requests for an adolescents’ program.” Since it began, 20 people within a broad age range have participated in the program, which is offered at Cabrini Rehabilitation’s Hopetoun Street hospital. Patients have benefitted in a number of ways, for example returning to aspects of their lifestyle such as work and social activity. “A 2012 study conducted in Melbourne found that patients on average lived with symptoms for ten years before attending a specialist fibromyalgia clinic, and that their use of recognised treatments for fibromyalgia was low,” she said. “We are very pleased to have the clinical expertise to be able to provide this service locally.”
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Your care and experience
Providing excellence Our mission impels us to provide excellence and to 20
display compassion in all of our services and to reach out to meet unmet need. We aspire to provide an exceptional patient and family experience.
• insight into the patient and family experience at Cabrini • advice on patient and family expectations of Cabrini The membership includes five consumers, Dr Beth Wilson
We are committed to improving patient satisfaction,
AM (Victoria’s former Health Services Commissioner
clinical excellence and strengthening coordination of care
Victoria from 1997 to 2012), Cabrini’s Chief Executive and
and integration across our health service. Our patient
other senior managers. Since its inception, consumer
experience strategy provides for a planned approach to
members of the group have provided input on a range
improving patient and family-centred care across Cabrini,
of initiatives at Cabrini including:
which will enhance our patients’ experiences with us.
• Development and launch of content for a set of pages
In 2013, we undertook a review to establish key priorities
on Cabrini’s website ‘Our quality, your safety’
Cabrini is committed to partnering with our patients, residents and families in both the governance and management of our organisation. Consumer members, many of whom are drawn from our Patient and Family Register, participate in a range of committees including: • Patient Experience and Clinical Governance Board Committee • Resident and Family Advisory Committee at Cabrini Residential Aged Care • Patient and Family Experience Management Committee for Palliative Care • Menu Planning Committee
and identify gaps in light of the strategy.
• Project plan for the Patient Experience Strategy
• Emergency Department Management Committee
Under the strategy, we established a Patient, Resident and
• A communication plan to support introduction of
• Heart Failure Working Group
Family Experience Advisory Committee (known as PEAC). Its purpose is to provide: • advice on opportunities to support the integration of patient and family views into all levels of health service operations, planning and policy development
the patient experience strategy • Content and delivery of the patient-centred care education program • The new inpatient quality and safety bedside audit system
Partnering with consumers Partnering with patients and families is the primary focus of standard 2 under the National Safety and Quality Health Service Standards developed by the Australian
Above: The Cabrini Patient, Resident and Family Experience Advisory Committee (also known as the PEAC) is chaired by Natalie Sullivan, Executive Director Brighton and Continuing Care, who has executive responsibility for patient experience (seated, second from left). Consumer representation has increased originally beginning with five consumer members including Dr Beth Wilson AM (back, far left).
Commission on Safety and Quality in Health Care. This standard provides a framework for a patient-focused culture by involving patients and families in the review, design and implementation of services. It requires systems to ensure health service organisations work in partnership with patients and families to facilitate their input into policy and processes that improve safety and quality of care. Standard 2 includes the following criteria: • Patients and families partnership in service
• Patients and families partnership in service measurement and evaluation – patients and families/ carers receive information on the health service organisation’s safety and quality performance and contribute to the ongoing monitoring, measurement and evaluation of performance In December 2013, Cabrini was successfully accredited against all criteria in Standard 2.
planning – clinical leaders and senior managers ensure governance structures are in place to form
Consumer register
partnerships with patients and families and/or carers
Cabrini’s volunteer consumer group, known as our Patient and Family Register (established 2011), demonstrates Cabrini’s desire to work with our patients, residents, carers and community members on all aspects of our service provision, in order to understand their perspectives and improve our services.
• Patients and families partnership in designing care – patients and families/carers are supported by the health service organisation to actively participate in the improvement of the patient experience and patient health outcomes
Essentially, our Patient and Family Register is a group of present and past patients and family members that we call upon to gain formal feedback about Cabrini’s plans and services. Members of the Patient and Family Register volunteer their time to assist Cabrini and they are not paid. Thirty-one people were members at the end of June 2014. Members shared their insights and input in a range of ways over the year, for example: • Attendance at various Cabrini events including the 2013 Cabrini Nursing Excellence Awards • Reviews and consultations about the development of various consumer information guides and brochures • Providing input into research conducted face-to-face, by telephone and online such as focus groups and surveys
Read more at: www.cabrini.com.au/assets/ publications/cbr13-14-care.pdf
From left: Cabrini’s first baby of 2014: Amelia Margaret was born to new parents Kate and Michael Duggan who welcomed their daughter just ten minutes into the New Year; Jan Moore, a member of the Cabrini Patient and Family Register, tries a new item for Cabrini’s inpatient dining menu; Former patient Terri Hirshman poses for a picture at the Cabrini Wig Room at Bayside.
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Our services
Beating the scourge of stroke
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As our population ages, the incidence of stroke in Australia will increase, as will the social costs of this illness: “The burden of stroke goes beyond the financial cost; there’s a huge impact on the individual’s family”.
Judith Maddicks experienced the first signs of a stroke while shopping with her daughter Tracey in October 2014. There were no obvious, physical signs but she “didn’t feel quite right”. Judith became confused: she could neither identify Tracey as her daughter nor understand what Tracey was saying. Judith recalls a sense of standing apart from what was happening. Her daughter realised there was something very wrong and wasted no time getting her mother to Cabrini’s emergency department, where she underwent a CT scan soon after arriving. “At the hospital there seemed to be a lot of people around me. They asked me questions, but I couldn’t answer,” said Judith. Judith’s scan revealed a middle cerebral artery stroke, which is a common kind of stroke. Neurologist Dr Marion Simpson administered a tissue plasminogen
activator (tPA): medicine used to dissolve the blood clot and return blood flow to her brain tissue. When administered within six hours of the onset of stroke symptoms, this medicine limits long-term disability. Judith was lucky to have this rapid treatment, thanks to her quick thinking daughter and Cabrini’s clinicians. The day after her stroke, it was as if nothing had happened. “I expected to have ongoing problems but I was as good as gold,” she said. Judith was transferred from Cabrini’s intensive care unit to the stroke unit, where she underwent a series of physical tests. Suzy Goodman, Cabrini’s Stroke Coordinator, organised necessary support for Judith so that she could return home safely. Suzy expects that as our population ages, the incidence of stroke in Australia will increase, as will the social costs
of this illness. “The burden of stroke goes beyond the financial cost; there’s a huge impact on the individual’s family,” she said. “The quicker a patient is assessed and treated, the better the chance of reducing the effects of stroke that cause disability.” After four days in hospital and armed with new medications, Judith was able to resume her life at home, surrounded by close family. She is not one to sit still: she walks three times a week and recently undertook home renovations. Judith’s advice to others is:“If you don’t feel right, don’t think about it, just go to your nearest hospital emergency department – the prompt attention saved my life.”
23
Our services
Exceptional patient, resident and family care 24
We recognise that to achieve an outstanding patient and family experience and provide excellent clinical services with compassion, our internal processes must be effective and efficient. Effectiveness and efficiency encompass the quality of care, how well it is coordinated and integrated, and the quality of our facilities and equipment. However, being effective and efficient is not enough. To deliver a truly outstanding experience, our services need to be designed in consultation with the patient and family so that we are able to meet the priorities and needs that are most important to them. During 2013-14, we developed a community engagement strategy to provide a framework for strengthening our relationships with local communities. We recognise that we are part of the community in which each of our hospitals/facilities is located and seek to contribute to the development of community networks and services, particularly those that relate to healthcare. Recently
we have prioritised our efforts in Stonnington by responding to gaps in services identified in a community needs analysis. We have entered into a partnership with Bentleigh Bayside Community Health’s TransAccess Community Transport, with the goal of increasing access to community transport over three years. We also established the foundations for a community-based bereavement service that will be launched in early 2015. As Cabrini is part of the Catholic community, we endeavour to contribute to the broader mission of the Church by engaging with other Catholic agencies. In 2013-14, we increased our social and community outreach program partnerships with Catholic agencies. Our top three partners are now Catholic agencies and we invested approximately 40 per cent of our program funds with Catholic partners. Also, we have strengthened relationships with each of the Catholic Parishes in which our hospitals and healthcare facilities are located. Our missionary identity is
reflected in reaching out to communities of disadvantage, both within Australia and overseas. Developments in our clinical care New Cabrini Mother and Baby Centre Maternity is a flagship service for Cabrini supported by Cabrini’s consultant obstetricians, neonatal specialists, midwives, nurses and allied health staff. Currently we are planning a new Cabrini Mother and Baby Centre due to open in 2015. The centre will feature obstetricians’ suites and a range of outpatient services such as women’s specialist ultrasound, lactation consultation, women’s physiotherapy, dietetics and psychology. It will enable more multidisciplinary education and training opportunities designed to enhance the quality of our obstetric service. In 2013-14, we appointed our first Medical Director of Maternity Services, Dr Danielle Wilkins, who is working to develop a more integrated and collaborative model of care for our maternity service.
Above: Dr Danielle Wilkins, Medical Director of Maternity Services, is providing leadership for Cabrini’s Mother and Baby Centre opening in 2015.
New haematology and oncology precinct The development and maturing of our major oncology and haematology service continued to progress with the creation of a new, integrated consulting precinct, scheduled for completion in April 2015. This will enable co-location of many of our medical and radiation oncologists and access to allied health support. New stroke program In 2014, we launched our stroke program with the goal of ensuring that our patients who present to our health service with this potentially devastating condition receive optimal care in a timely way. This goal has been supported by the appointment of a stroke care coordinator. Improvements in day oncology Cabrini is a busy cancer treatment centre and this is particularly true of our day oncology services. We have worked to improve the patient and family
experience within our day oncology units at Cabrini Brighton and Cabrini Malvern. We worked with Cabrini Pharmacy to reduce waiting times for medication so that patients are not delayed. We implemented education sessions for patients and their families. All new patients who have chemotherapy with us receive a private, 75-minute education session one or two days prior to beginning treatment, which gives them time to consider it and ask questions. Patients whose treatments have changed receive a 30-minute education session on the first day of their new treatment so that we can gain informed consent. Following implementation of this initiative, we surveyed our patients. Three-quarters found the sessions beneficial and that the information was useful. We implemented a trial for a patient-symptom and care-management diary. Twenty-seven patients completed the diary over four months. As a result of feedback from them, we are modifying the
diary and plan to implement it for all patients who attend our day oncology services. Emergency department A unique patient-safety initiative, the follow-up phone call program, was introduced whereby patients who have been discharged home from our emergency department are followed up the next day with a phone call from an emergency department nurse. It was a finalist in the Press Ganey Associates’ Success Story Content announced in May 2014. The citation said: “Your dedication and unique program will contribute significantly to continuous quality improvement in healthcare . . . we recognise that your organisation strives on a daily basis to create a better experience for your customers – patients, residents, doctors and employees”. Read more at: www.cabrini.com.au/assets/ publications/cbr13-14-services.pdf
From left: The team behind Cabrini’s new stroke service; Suzy Goodman is coordinating Cabrini’s new stroke service: she is a vital link between the patient, their family and the care team; Clinical Nurse Consultant Emma Daly speaks with a patient in Cabrini Malvern’s day oncology unit.
25
Our people
Cabrini is proud of Marg Gallagher
26
Speaking on the honour of being nominated for an award in the care and compassion category, Marg says she is very surprised and humbled: “I love helping people, I love having a connection with people”.
Marg Gallagher, a Cabrini Medical Imaging nurse based at Cabrini Brighton, was nominated for a 2014 Pride of Australia award for her efforts in going above and beyond in her call of duty. However, humble Marg says she was just doing her job as any nurse would and believes there are others who may have deserved it more. “It was amazing,” she said. “I do think it is wonderful for a nurse to be recognised in such a public arena and feel I am representing all nurses in this respect.” The Pride of Australia Award recognises and rewards our community’s most outstanding members, leaders, campaigners, carers, volunteers, teachers and everyday Australians whose extraordinary actions set them apart.
© Photo by Derrick Den Hollander courtesy Newspix
Marg has worked at Cabrini for 12 years. She was employed at Brighton Private, which Cabrini took over in 2002 and she stayed on. Cabrini’s philosophy of care and nurturing of patients is aligned with her own approach and she particularly enjoys the camaraderie among her colleagues. “I have been nursing for nearly 45 years and I get a lot out of it,” she said.
having a connection with people,” she said.
Marg’s job involves assisting radiologists with procedures such as biopsies and spinal injections. She enjoys both the technical and general patient care aspects of her role. On weekends, she works in the general medical/surgical ward at Cabrini Brighton.
Medal. According to the organisers, hundreds of
Speaking on the honour of being nominated for an award in the care and compassion category, Marg says she is very surprised and humbled. “I had no idea until the newspaper rang me. I love helping people, I love
ten categories – Outstanding Bravery, Care and
“Trying to make someone’s situation a little better is something I enjoy and while not all the people we see are very ill, often they are daunted and anxious about what they are experiencing.’’ In 2014, organisers News Corporation Australia marked the tenth anniversary of the Pride of Australia nominations were received in recognition of outstanding endeavours: “All were deserving and all helped make Victoria a better place.” The program recognises the extraordinary actions of ordinary Australians across Compassion, Courage, Community Spirit, Environment, Heroism, Fair Go, Inspiration, Young Leader and Child of Courage.
27
Our people
Committed to our mission 28
We best reflect our heritage and identity by demonstrating we are a community of care, reaching out with compassion, integrity, courage and respect to all we serve. We want a positive, vibrant and high performance work culture with highly engaged staff. Our commitment to quality and safety relies on us having the right staff with the right skills, in the right place and at the right time. The people of Cabrini include 4300 staff, 1024 accredited medical practitioners and 210 volunteers, as well as members of the community who volunteer to provide their input in a range of ways. Leadership and governance is provided by a ten-member executive committee and a 13-member Board of Directors. Forming our leaders Formation may be described as a socialisation process, making familiar the language, rituals and other important religious and cultural aspects of our Catholic and Cabrinian identity. The goal of Cabrini’s leadership
formation program is to assist the Board of Directors, executive directors and managers to feel confident and competent to lead Cabrini as a healing ministry of the Catholic Church. Since 2011, we have been working with Mark Davis of the UK-based Shoreline Consultancy, to engage leaders in conversation about our identity. In the past 12 months, this has taken different forms for the various groups. In November 2013, Mr Davis facilitated our Board seminar, helping participants to reflect on different aspects of their governance responsibilities, in order to discern the future. In his consultancies in November 2013 and February 2014, he facilitated conversations for the executive committee in learning more about our Catholic identity. During the same period, Mr Davis facilitated a series of conversations for senior and middle managers, reflecting on the charism expressed by Saint Frances Xavier Cabrini to draw out how this impacts our work and culture today. During the past 12 months, 40 senior and middle managers participated in the program.
For the past three years, we have offered a pilgrimage experience in Codogno, Italy where the Missionary Sisters of the Sacred Heart of Jesus were founded. Eleven leaders participated in the pilgrimage in July 2013. Over the seven days of the program, we make the journey from the life of Saint Frances Xavier Cabrini, through the life of the Institute of the Missionary Sisters of the Sacred Heart of Jesus to the present. The themes of the last two days ‘Authenticity and Integrity’, and ‘Translation and Transformation’ highlight the intent and commitment of the organisation to be a contemporary expression of our history and heritage in the world today. Our doctors Cabrini’s many accredited medical practitioners are integral to our goals of providing excellent clinical
Above: Dr Melita Kenealy specialises in haematology, oncology and geriatric medicine. She was closely involved with improvements to the Cabrini Clinicals system, which our doctors can access anywhere, anytime.
services and an exceptional experience for our patients, residents and their families. During 2013-14, we continued to implement our medical staff engagement strategy, which focuses on commitment, collaboration, communication and collegiality. We aim to strengthen our long and successful collaborations with, and employment of, some of Victoria’s best doctors. We aim to foster long lasting relationships, with a high level of medical staff engagement. We seek to have doctors whose values and commitment to excellence in care align with those of Cabrini. Medicine is increasingly a multidisciplinary activity and much of the change that has occurred in recent times reflects this trend. Organisation development In 2013-14, implementation of our organisation development (OD) strategy was completed with approximately 90 per cent of activities delivered. A new OD strategy is an initiative under the Cabrini
Strategic Plan 2013-2015. The strategy is linked to the goal of fostering a positive, vibrant and high performance work culture. It demonstrates a commitment to organisational learning and personal development. The intent is to build a learning organisation and achieve excellence in the provision of an exceptional patient, resident and family experience. We are adopting three strategic initiatives: organisational excellence; strategic excellence and people excellence. We delivered a human resources review together with Deloitte Australia. The primary objective was to review Cabrini’s human resources capability and identify any required changes within our human resources operating model to support achievement of our strategy. It included a review of current human resources practices; alignment and refinement of people priorities in line with business needs; definition of a new conceptual human resources operating model and development of a roadmap and recommendations to enable change.
A broad range of general OD consulting activities was provided including: team-building sessions, leadership and management coaching sessions, emotional intelligence assessments and seminars. Learning and development In 2013-14, we implemented our leadership and management development program designed in response to priorities identified in our staff engagement survey (2012). Fifty managers participated in the program. Almost all (94 per cent) managers achieved competence in the eight Harvard ManageMentor™ competencies, which the Cabrini executive committee had identified as being critically important.
Read more at: www.cabrini.com.au/assets/ publications/cbr13-14-people.pdf
From left: Ruth Knight, Community Benefit Program Manager, is pictured at crazy sports day at the Children First Foundation farm; Peter Clarke has been a volunteer at Cabrini since 2012. He helps people to find their way to their destination within Cabrini Malvern and works a regular shift in our emergency department where he provides support to patients, their families and staff; Cabrini dietitians Gabby Kohler, Emily Lewis and Alanah Jarvis are pictured at the launch of Wellness@Cabrini introduced in March 2014.
29
Our stewardship
Inspiration and formation
30
Jason found the Sisters inspiring, especially the retired Sisters who were trailblazers in their day, and had made many personal sacrifices to ensure continuation of the Cabrini work and spirit.
The town of Codogno, north of Milan in Italy, where Saint Frances Xavier Cabrini established her congregation is a long way from Cabrini Health in Melbourne. Yet in 2014, a group of eight staff from Melbourne made the pilgrimage to the Centro Di Spiritualita Madre Cabrini (Spirituality Centre) to connect with the Cabrini heritage and culture that resides there.
customers or commodities – we affect people’s lives. Our culture is about empathy and caring. The main focus of the pilgrimage was how to more effectively imbue this in our daily work. We looked at the changes we might make to reinforce Saint Frances Xavier Cabrini’s missionary vision in Melbourne.”
A key formation activity, the pilgrims spent a week exploring the origins of the Cabrini culture and Mother Cabrini’s birthplace – through a robust program that included lectures, readings, discussion, site visits, reflection and writing.
Jason particularly appreciated the educational value of the pilgrimage experience. “We were given a different perspective on what it is to be part of the extended Cabrini organisation,” he says. “This firsthand experience means I can now give real insights into the culture to my colleagues.”
One of the pilgrims, Jason Aquilina, Financial Controller, found the experience inspiring and unforgettable. “I have spent most of my working life in cut-throat, commercial environments,” he says. “Cabrini’s culture isn’t about
The pilgrims were drawn from diverse parts and different levels of the organisation. Jason found that with such a composition, each member brought something different to the journey, enriching the whole experience.
On the final day of the pilgrimage, the pilgrims were addressed by Cabrini’s Superior General, Sr Barbara Staley MSC, and other members of the General Council. Sr Barbara said the Cabrini Sisters have always welcomed laypeople into their organisations. She reminded the group that the organisation is a Catholic one and that outward expressions of Catholic culture such as prayers before meetings must be retained. Jason relished the experience of pilgrimage, from exploring Codogno and meeting its welcoming inhabitants, to visiting where Saint Frances Xavier Cabrini grew up and worked. He found the Sisters inspiring, especially the retired Sisters who were trailblazers in their day, and had made many personal sacrifices to ensure continuation of the Cabrini work and spirit.
31
Our stewardship
Creating the future 32
We recognise that we are stewards of the resources entrusted to us. We need to continue our focus on operating efficiently and effectively to maintain our financial viability, thereby enabling continuing investment in high quality facilities and services. Our mission commits us to providing excellence in all our services and requires that we reach out with compassion, integrity, courage and respect to all we serve. To support Cabrini in providing an excellent patient and family experience, there are governance and leadership structures including a strategic plan in place that help us to develop our services, as well as provide responsible stewardship, accountability and controls in line with our risk profile. Strengthening our Catholic identity At Cabrini, we are stewards of 2000 years of history and have been entrusted to lead the organisation and deliver services according to the social teaching, ethical
principles and values that exemplify the Catholic tradition. There are four main programs of work directed towards strengthening our understanding and enacting our stewardship role. They are: • Forming our leaders (which is covered in the ‘Our People’ chapter of this report) • Ensuring ethical integrity • Delivering benefits to the community • Celebrating our identity (which is covered in the ‘Our People’ chapter of this report) Ensuring ethical integrity The ethical integrity program has five components: • A framework of policies, protocols and guidelines to support staff to do the right thing • Education to help staff develop skills in identifying and reasoning through everyday ethical issues • An advisory service to provide an expert opinion when required
• An ethical risk-assessment program to identify and control ethical risks • A committee structure to provide oversight, and review and direct the work During 2013-14, the following activities took place: • Policies/guidelines were either reviewed or developed on surrogacy, consent, advanced care planning, end-of-life care, restricted patient access, competition and purchasing • Learning packages were developed on consent, advanced care planning and consumers partnering with Cabrini • Ethics-related education sessions were incorporated into the Harvard ManageMentor™ program, the leadership program for medical leaders and the graduate nurse program • Expert ethical advice was provided for 20 separate issues and a clinical ethics consultation service was piloted in intensive care and palliative care
Above: The laneway entrance to the Centro di Spiritualita Madre Cabrini in Codogno, northern Italy where Mother Cabrini established the Missionary Sisters of the Sacred Heart of Jesus in 1880.
33
Delivering benefits to the community Our mission commits us to providing excellence in all of our services and continuing to reach out to meet unmet needs in our community. While all of our services are
Due to our investment in environmental sustainability measures across all our clinical sites, we have been able to contain or reduce our energy consumption, carbon emissions and generation of waste year on year.
designed to deliver benefits to the community, we have
Per bed day
developed a community benefit framework designed to • Ethics risk assessments were conducted in seven clinical areas where all identified risks were found to be well controlled • Ethical integrity reports were presented to the Mission and People Committee (a Board Committee which is responsible for ethical governance) on a six-monthly basis • A clinical ethics network was established to support and resource ethics champions, and provide a reference group to identify needs of the care team and strategies to address them
demonstrate our commitment to being a good corporate citizen beyond the general expectation of a private health care service. We aim to demonstrate transparency and accountability with respect to the concessions we receive as a charitable institution by assessing the value of our activity against this framework annually.
2011-12 2012-13 Electricity (kilowatt hours) Gas (Gj)
79.91
78.52
75.57
0.2743
0.2693
0.2569
Water (kL)
0.4700
0.500
0.5010
Waste (tonnes) (Malvern)
0.0070 0.0070
0.0068
Carbon emissions (tonnes)
0.1081
0.0942
0.1126
An assessment of the value of Cabrini’s community and staff benefits for 2013-14 demonstrates a 40 per cent increase on 2012-13. This increase may be attributed mainly to environmental investment in our new Cabrini Linen Services facilities in Dandenong South.
2013-14
Read more at: www.cabrini.com.au/assets/ publications/cbr13-14-stewardship.pdf
From left: An increase in community benefit is attributed to our environmental investment in the new Cabrini Linen Services facilities in Dandenong South, which has helped to contain or reduce our energy consumption, carbon emissions and generation of waste; Judith Day, Executive Director, Commercial Services and Business Systems and Deputy Chief Executive, serves lunch at the annual staff Christmas luncheon; Sr Joan McGlinchey MSC and Cath Garner (Executive Director, Mission and Strategy) lead the annual Cabrini pilgrimage which is a key formation activity.
34
Our performance, governance and leadership
35
Our performance 90000
2200
85000
2000
80000
1800
75000
1600
More episodes of inpatient care
24000 23500 23000
Number of babies delivered
70000
Number 22500 of emergency attendances
1400
During 2013-14, a record 86,208 episodes of inpatient 65000 care were2009-10 provided at2010-11 Cabrini, an2011-12 increase of2012-13 3537 on last year.
In 2013-14, we helped to deliver 1881 babies in our
1200 2013-14 2010-11 2011-12 2012-13 maternity2009-10 service at Cabrini Malvern; 117 fewer than
In 2013-14, Cabrini received 23,490 presentations at our
22000 2013-14 2009-10 2010-11 2012-13 emergency department located2011-12 at Cabrini Malvern,
2013-14
the previous year which was a record high.
152 fewer than the previous year which was a record high.
90,000
2200
24,000
85,000
2000
80,000
1800
75,000
1600
70,000
1400
23,500 23,000
36
65,000 14000
2009-10
2010-11
2011-12
2012-13
2013-14
22,500
1200 2009-10 47000
2010-11
2011-12
2012-13
2013-14
22,000 2009-10 48000
2010-11
2011-12
2012-13
2013-14
46000
12000
45000
10000
43000
More 8000emergency admissions
More 41000surgical operations provided
44000 42000
More day cases 40000
In 2013-14, the number of patients admitted to Cabrini In 2013-14, 46,543 people underwent surgical operations In 2013-14, the number of day cases at Cabrini was the 6000 39000 38000 2011-12 2013-14 2009-10 2010-11 2011-12 to2012-13 2013-14 2012-13 from our2009-10 emergency2010-11 department at Cabrini2012-13 Malvern was at Cabrini’s acute hospitals in comparison the previous highest in2009-10 five years, 2010-11 with a total 2011-12 of 47,578 day-case 11,421, which is a record high and 582 more than last year. year, which is 1296 more than last year and a record high. patients, which was 3256 more than last year. 14,000
47,000
12,000
45,000
10,000
43,000
8000
41,000
2013-14
48,000 46,000 44,000 42,000
6000
2009-10
2010-11
2011-12
2012-13
2013-14
39,000
40,000 2009-10
2010-11
2011-12
2012-13
2013-14
38,000
2009-10
2010-11
2011-12
2012-13
2013-14
27000
150000
25000 140000
23000 21000
130000
More medical imaging procedures
More day oncology patient treatments
19000
In 2013-14, record 139,584 medical imaging During 2013-14, 26,192 patients received day oncology 120000 2009-10 2010-11 2011-12 2012-13 2013-14 2009-10 2010-11at Cabrini, 2011-12 2012-13 were performed which was treatments at Cabrini, which was 2682 more than last year procedures 929 more than last year and a record high. and a record high.
17000
27,000
2013-14
150,000
25,000 140,000
23,000 21,000
130,000
37
19,000 17,000 2009-10 270000
2010-11
2011-12
2012-13
2013-14
120,000 24000
2009-10
2010-11
2011-12
2012-13
2013-14
260000
20000
250000
16000
Number of pathology episodes 240000
More 12000patient bed days in Cabrini Rehabilitation
In 2013-14, 250,280 pathology episodes of care 2009-10 2010-11 2012-13 were provided at Cabrini, which2011-12 was 6456 fewer than last year.
230000
During 2013-14, we provided a combined 23,023 inpatient
8000 2013-14 2010-11 2011-12 hospitals, 2012-13 which 2013-14 bed days2009-10 at our two Cabrini Rehabilitation
was 420 more than last year and a record high.
270,000
24,000
260,000
20,000
250,000
16,000
240,000
12,000
230,000
2009-10
2010-11
2011-12
2012-13
2013-14
8000
2009-10
2010-11
2011-12
2012-13
2013-14
Our board A Board of Directors, appointed by the Missionary Sisters of the Sacred Heart of Jesus, governs Cabrini Health Limited. Our Directors brings a broad range of experience to the Board’s governance role.
38
Peter Matthey Member since July 2005, Chair since September 2010 Peter is a retired chartered accountant with 38 years of experience in public accounting. He was previously a partner at KPMG and a Director of KPMG Transaction Services. His primary industry focus was financial services with significant sector experience in health, energy and natural resources, infrastructure and transportation and market-traded products. He worked extensively throughout the Asia-Pacific region. Peter is a director of Church Resources and Catholic Network Australia Limited and contracts privately in his areas of specialisation. He is a Fellow of the Institute of Chartered Accountants in Australia and a Member of the Australian Institute of Company Directors. Peter is Chair of the Cabrini Mission and People Committee and a member of both the Cabrini Foundation Board and the Board Executive.
Bruce H Barraclough AO Member since December 2009 Bruce is Board Chair of the Australian E-Health Research Centre and a Board member of the Macquarie University Hospital in Sydney. He is Chair of the Expert Advisory Committee for the CSIRO’s Digital Productivity and Services Flagship. He serves on working parties for the World Health Organization and is Past President of the International Society for Quality in Health Care. He was Associate Dean (Clinical Strategy) at the University of Western Sydney Medical School 2006-10. The title of Emeritus Professor and the award of Doctor of Science have been conferred on him by the University of Western Sydney. Bruce is Chair of the Cabrini Patient Experience and Clinical Governance Committee.
Peter Black Member since September 2012 Peter Black has a broad range of corporate experience, having held senior roles at the international company Amcor Ltd including ten years as Group General Manger Internal Audit. During this time, the audit department expanded to five countries. For more than a decade, he has served as a member of the Province Finance Advisory Committee for the IBVM Loreto Sisters’ Australian Province, providing commercial advice to the Sisters, covering oversight of their schools across Australia and their Australian and international community projects. Peter holds a degree in commerce from Canterbury University in New Zealand and he is a Member of the Institute of Chartered Accountants of New Zealand. Peter is a member of the Audit and Risk Management Committee.
Sister Sharon Casey MSC Member since August 2008 Born in USA, Sister Sharon is a Missionary Sister of the Sacred Heart of Jesus (Cabrini Sister) and has served two terms as a Provincial Councillor for the Stella Maris Province prior to her role at Cabrini in Australia. Her background is in education and she holds a Master Degree in Religion and Spirituality from New York’s Fordham University. Sister Sharon has served as Executive Board Committee Member for Cabrini High School in New Orleans and the Cabrini Centre for Nursing and Rehabilitation in New York.
David Curtain QC Member since March 2007 David is a barrister who practises in a wide variety of areas including medical and other professional negligence, commercial litigation, civil juries and personal injuries. He was appointed Queen’s Counsel in 1993. David is a former Chairman of the Victorian Bar Council, a former President of the Australian Bar Association and the former President of the Medico-Legal Society of Victoria.
Sylvia Falzon Member since March 2010 Sylvia has worked in the financial services industry for almost three decades. Her roles have included Head of Business Development at Aviva Investors Australia, an equity partner at Alpha Investment Management and Chief Manager International Sales and Service at National Mutual Funds Management/AXA. Sylvia is currently a non-executive director of Perpetual Limited, SAI Global and Regis Healthcare. She is also a non-executive director of Museums Board of Victoria. Sylvia holds a Master of Industrial Relations and Human Resource Management (Hons) from the University of Sydney and a Bachelor of Business degree from the University of Western Sydney. She is a senior fellow of the Financial Services Institute of Australasia and holds a graduate diploma from the Australian Institute of Company Directors. Sylvia is Chair of the Cabrini Foundation Board and a member of the Cabrini Nominations Committee.
39
Our board
40
Peter Mahon Member since March 2009 Peter is the CEO of corporate advisory firm Royce. He has extensive communications experience in the corporate, government and not-for-profit sectors. Peter’s experience includes the Commonwealth Department of Health and Ageing, Therapeutic Goods Administration, Victorian and Commonwealth Departments of Human Services, Medicare Australia, GMHBA, Royal Children’s Hospital, Mercy Hospital for Women, St Vincent’s Health, Affinity Health, Villa Maria Society, Freemasons Hospital and the Catholic Archdiocese of Melbourne. Peter is a former member of the Xavier College School Council, Chairman of the Xavier Foundation and the Sacre Coeur Foundation. Peter is a member of the Salvation Army Board of Advice.
Fr Laurence McNamara CM Member since September 2012 Fr McNamara, a Vincentian priest and moral theologian, is parish priest of St Joseph’s Malvern and Senior Lecturer in the Department of Moral and Practical Theology at Catholic Theological College, MCD University of Divinity, Melbourne. He has lectured at St Francis Xavier Seminary, Adelaide College of Divinity, Flinders University and the Catholic Institute of Sydney. Fr McNamara is a graduate of the Gregorian University, Rome, and Oxford University and he has a doctorate from the University of Adelaide. He was Deputy President of the Catholic Institute of Sydney and President of the Catholic Moral Theology Association of Australia and New Zealand and has served as a member of human research ethics committees for health and public sector organisations.
Sister Helen Monkivitch RSM Member since July 2008 Sr Helen is a member of Mercy Health’s executive team. She is responsible for the group’s leadership development and mission. Sr Helen was CEO and Sister Administrator of the Mercy Hospital for Women 1984-95 and CEO 1986-88. She holds a Master of Health Planning from the University of New South Wales, a Bachelor of Arts from Swinburne Institute of Technology and a Diploma of Nursing Administration from Lincoln Institute of Health Sciences. Sr Helen was a member of the congregational leadership team of the Sisters of Mercy Melbourne 1994-2000 and a member of several Boards of Governance. Sr Helen was awarded the 2012 Catholic Health Australia Maria Cunningham Award for Outstanding Service. Sr Helen is a member of the Cabrini Patient Experience and Clinical Governance Committee.
Professor Robyn O’Hehir Member since September 2010 Robyn is Professor and Director of Allergy, Immunology and Respiratory Medicine, The Alfred and Central Clinical School, Monash University, Melbourne. She is current Deputy Head (Clinical), Central Clinical School, Monash University and Deputy Head of Research at Alfred Health. She is a consultant physician, educator and researcher in allergy and anti-inflammatory therapies and has won substantial grant support from the National Health and Medical Research Council and as Director of the Cooperative Research Centre for Asthma, Monash University node (1999-2012). She is editor of the international journal Clinical and Experimental Allergy, a former Director of the Menzies Foundation and the Asthma Foundation of Victoria. Robyn is Life Governor of Asthma Victoria and a member of Council of the Sir Robert Menzies Memorial Foundation.
Richard Rogers Member since June 2007, Vice Chairman since October 2009 Richard’s professional experience is in retail, property development and business advisory. Richard was co-owner and joint Managing Director of Roger David. He undertakes property development, is Deputy Chair of Gandel Philanthropy and sits as an advisor on company boards. Richard is a mentor to a number of young people in start-up businesses. He has been heavily involved in community activities and is a former President of a number of Jewish community organisations.
Sr Barbara Staley MSC Member since June 2010 Born in USA, Sister Barbara holds a Master in Social Work and a Bachelor in Science Education. She studied theology in Rome. Since 2004, Sister Barbara has been Director of Child Care Services and Administrative Services (Finance) at Cabrini Ministries in Swaziland, Africa. From 19952004, she was Director of Programa CIELO at St Anthony Hospital Chicago, an agency providing healthcare and social service access for immigrants. She also worked as a therapist in the outpatient psychiatric unit at the hospital. Sister Barbara has worked in pastoral care in Guatemala.
41
Our board
42
Robert Zahara Member since July 2005 Robert has had wide experience in manufacturing and currently provides mentoring support to a number of CEOs of national manufacturing businesses. He has been the CEO of both publicly and privately owned businesses with strong links to the building industry. Robert is Treasurer of Melbourne University Boat Club and Vice-President of the Head of the Schoolgirls Regatta Committee. He holds degrees in chemical engineering and arts, as well as a Master of Business Administration. Robert is a Fellow of the Institute of Engineers.
Dr Michael Walsh Secretary since December 2008 Michael has more than 25 years’ experience in hospital and health administration in Victoria, Western Australia, the UK and the Middle East. He is a medical graduate of Monash University and holds a Master’s Degree in Public Administration from the Kennedy School of Government, Harvard University. Michael is a Fellow and current Vice President of the Royal Australasian College of Medical Administrators. He is a Fellow of the Australasian College of Health Service Managers. Michael is a member of the Catholic Health Australia Stewardship Board and he chairs the Health Policy Sub-Committee. In 2012, Michael was appointed by the Federal Government to Australia’s Independent Hospital Pricing Authority Board.
Special note The Board positions contained in this report are current for the 2013-14 financial year ended 30 June 2014. In October 2014, several changes to the Board occurred with the retirement of four Directors and appointment of two new Directors. They are as follows: • Richard Rogers was appointed Chairman of the Board • Peter Matthey retired after nine years on the Board including four as Chairman • Professor Bruce Barraclough AO retired after four years on the Board • Sr Helen Monkivitch RSM AO retired after six years on the Board • Sr Barbara Staley MSC, who was elected Superior General of the Missionary Sisters of the Sacred Heart of Jesus, retired from the Board after four years • Robert Zahara retired after nine years on the Board • Dr Paul Nisselle AM was appointed as Director and Chair of the Patient Experience and Clinical Governance Committee. • Sneza Pelusi was appointed as a Director A current, complete list of Board members is available on the Cabrini website www.cabrini.com.au
Board committees The Board of Directors was supported by six Board Committees during 2013-14. Cabrini Audit and Risk Management Committee Chair: Robert Zahara (retires October 2014) The Audit and Risk Management Committee is appointed by the Board to assist it in fulfilling its governance responsibilities in relation to the financial management of Cabrini. Cabrini Human Research Ethics Committee Chair: Dr Margaret Staples The Cabrini Human Research Ethics Committee reports to the Board and is responsible for reviewing and approving research projects that involve human participants and are being conducted at Cabrini. It ensures that the research affirms the mission and values of Cabrini and the Catholic Church. It also ensures that ethical standards are maintained in research projects to protect the interests of the research participants, the investigator and Cabrini. Cabrini Foundation Board Chair: Sylvia Falzon The Cabrini Foundation Board is appointed by the Board to assist it in fulfilling its governance and oversight responsibilities relating to fundraising. This Board oversees and guides all fundraising activities for, on behalf of or under the auspices of Cabrini. Cabrini Institute Council Chair: Professor Lawry St Ledger (retires June 2014) The purpose of the Institute Council is to develop, support and promote the clinical education and research activities of Cabrini. It acts as the principal advisor on Cabrini’s education, research and health promotion strategies.
Board and Board Committee Attendance 2013-14 Cabrini Health Research Ethics
Foundation
Institute Council
Mission and People
Patient Experience and Clinical Governance
6
5
6
9
Cabrini Health Board
Audit and Risk Management
Number of meetings
11
10
Bruce Barraclough
10
Peter Black
8
Sr Sharon Casey MSC
10
David Curtain
8
Sylvia Falzon
11
6
Peter Mahon
10
6
Peter Matthey
11
4
Laurie McNamara CM
11
Sr Helen Monkivitch RSM
11
Robyn O’Hehir
9
Richard Rogers
11
Sr Barbara Staley MSC
5
Robert Zahara
8
9
7 7 5 6
6
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7 4 10
4
4/4 3
8
Cabrini Mission and People Committee Chair: Peter Matthey (retires October 2014) The Mission and People Committee is appointed by the Board to assist it in fulfilling its governance and oversight responsibilities relating to Cabrini’s identity and purpose including organisation culture, ethical practice, community benefit and community partnerships.
Cabrini Patient Experience and Clinical Governance Committee Chair: Bruce Barraclough AO (retires October 2014) The Patient Experience and Clinical Governance Committee is appointed by the Board to assist it in fulfilling its governance and oversight responsibilities relating to the key principles of clinical governance and to ensure governance systems are in place that maintain and improve the reliability and quality of patient care, as well as improve patient outcomes.
Our executives Cabrini has an executive committee which supports the Chief Executive in performing his duties, including leadership of our mission and implementation of our strategic plan.
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Dr Michael Walsh Chief Executive Michael has more than 25 years’ experience in hospital and health administration in Victoria, Western Australia, the UK and the Middle East. He is a medical graduate of Monash University and holds a Master’s Degree in Public Administration from the Kennedy School of Government, Harvard University. Michael is a Fellow and current Vice President of the Royal Australasian College of Medical Administrators. Also, he is a Fellow of the Australasian College of Health Service Managers. Michael is a member of the Catholic Health Australia Stewardship Board and he chairs the Health Policy Sub-Committee. In 2012, Michael was appointed by the Federal Government to Australia’s Independent Hospital Pricing Authority Board.
Kris Botha Executive Director, Human Resources Kris joined the organisation in 1993 as Director of Human Resources. She worked in clinical nursing before pursuing a career in nursing administration and management at Epworth HealthCare, Sacred Heart /John Fawkner Hospital and Ballarat Health Services. Kris holds a Bachelor of Applied Science in Advanced Nursing (Nursing Administration) and a Master of Business (Human Resources/Industrial Relations). She is a member of the Community Services and Health Industry Training Board and the Archbishop’s Standing Committee of Catholic Church Employers. She has been a member of the Board of Governance of Sacred Heart Mission since 2002. Kris is a member of the Mission and People Committee.
Judith Day Chief Financial Officer and Chief Information Officer Judith has worked at Cabrini for eight years. She is a Certified Practising Accountant and has completed a Master of Business Administration from the University of Adelaide. Judith has 17 years’ experience in the health sector. Previously, she was Director of Finance and Administration at St Andrew’s Hospital in Adelaide. Prior to that, she worked in various roles at Faulding Healthcare, Flinders Medical Centre and Ashford Community Hospital. Her responsibilities include finance, payroll, information technology and health information services.
Geoff Fazakerley Executive Director, Diagnostic Services and Infrastructure Geoff began working for Cabrini in 1985 and in 1990 became Director of Support Services until 1997, when he was made Director of Building and Business Development. In 2009, Geoff was appointed to the position of Executive Director, Diagnostic Services and Infrastructure. Geoff has played an integral part in overseeing the development and expansion of Cabrini, including our premises at Ashwood, Brighton, Elsternwick, Hawthorn, Malvern and Prahran.
Cath Garner Executive Director, Mission and Strategy Cath has worked at Cabrini for a total of 25 years. She has a background in nursing and education and in 2002, she was appointed as Mission Integration Officer, joining the Executive Committee in 2007. She has worked in Australian healthcare for almost three decades in a wide range of key clinical, staff development and management roles. She holds postgraduate degrees in education, information systems, innovation/service management and theology. She oversees Cabrini’s social and community outreach program.
Associate Professor Peter Lowthian Executive Director, Cabrini Institute and Clinical Governance Since 2002, Peter has been Executive Director of the Cabrini Institute and in 2013 he also gained executive responsibility for clinical governance at Cabrini. Peter is a rheumatologist and a graduate of Monash University. He is a Fellow of the Royal Australasian College of Physicians, of the Australian Faculty of Rehabilitation Medicine, of the Royal College of Physicians London and of the Royal Australian College of Medical Administrators.
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Our executives
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Adjunct Professor Susan O’Neill Executive Director of Nursing Susan holds the dual role of Executive Director of Nursing for Cabrini and Director of Nursing for Cabrini Malvern. Previously she was Executive Director, Nursing, Midwifery and Redesigning Care, Southern Adelaide Health Service. Susan’s clinical background is in cancer nursing and she has presented both nationally and internationally in the areas of antiemetic management and acute cancer pain control. Susan’s focus is on improving professional clinical nursing practice and she has extensive experience in applying lean thinking to healthcare.
Ralf Pelz Executive Director, Hospitality and Retail Services Ralf joined Cabrini in 1994 and has worked in various senior management roles and on the Cabrini executive committee. He has afforded employment opportunities for many disenfranchised people to positions in Cabrini’s food services, domestic services and Cabrini Linen Service. Prior to joining Cabrini, Ralf worked in premium hotels, resorts and cruise liners. Ralf holds Master degrees in Business Administration and Health Administration. He is an Associate Fellow at the Australian College of Health Service Executives.
Natalie Sullivan Executive Director of Continuing Care and Patient Experience Natalie joined Cabrini in 2010 and oversees services at Ashwood, Elsternwick and Prahran. She is responsible for service development in the areas of allied health and community integration. In 2012, Natalie took on executive leadership and responsibility for implementation of Cabrini’s patient and family experience strategy. Her background is in allied health as a prosthetist/orthotist and she holds a Master of Health Administration. Previously, Natalie worked at Eastern Health where she was Chief Allied Health Officer and General Manager of Angliss Hospital, Healesville & District Hospital, Yarra Ranges Health and Yarra Valley Community Health.
Dr Simon Woods Executive Director, Medical Services Simon has worked at Cabrini Malvern since 1988 as a general surgeon specialising in upper-gastrointestinal surgery. He was elected Chair of Medical Staff from 2006-07. In 2007, he was appointed Cabrini’s Medical Director. He has presided over significant changes in the accreditation of medical practitioners to ensure that we appoint the best doctors available and that we can offer them a realistic opportunity to establish a significant practice within our organisation.
Special note The executive positions contained in this report are current for the 2013-14 financial year ended 30 June 2014. In August 2014, several changes to the executive committee occurred as follows: • Associate Professor Lee Boyd was appointed Executive Director of Nursing and the Cabrini Institute • Judith Day was appointed Executive Director, Commercial Services and Business Systems, with the addition of health fund contracts to this portfolio and responsibility for deputising for the Chief Executive • Geoff Fazakerley was appointed Executive Director, Diagnostics, Major Projects and Infrastructure, with the addition of hotel services to this portfolio • Mary-Anne Gallagher was appointed Executive Director, People and Culture • Dr Peter Lowthian was appointed Executive Director, Medical Services and retained responsibility for clinical governance
• Natalie Sullivan was appointed Executive Director, Brighton and Continuing Care, thereby accepting executive responsibility for Cabrini Brighton, in addition to her responsibilities for Cabrini’s facilities at Ashwood, Elsternwick and Prahran; she retained executive responsibility for patient experience • Dr Simon Woods was appointed Executive Director, Cabrini Malvern, creating a single point of accountability for the hospital • Adjunct Professor Sue O’Neill, formerly Cabrini Executive Director of Nursing, was appointed Chief Executive at Albury Wodonga Health • Kris Botha, formerly Executive Director of Human Resources, was appointed Director of Human Resources and Employee Relations; she continued to report to the Chief Executive until her retirement in December 2014 • Ralf Pelz, formerly Executive Director, Hospitality and Retail Services, was appointed Managing Director of Cabrini Linen reporting to the Chief Executive A current, complete list of executive directors is available on the Cabrini website www.cabrini.com.au
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Our organisation chart Missionary Sisters of the Sacred Heart of Jesus, Provincial Superior, Stella Maris Province Cabrini Board of Directors
Michael Walsh Chief Executive Corporate Executive
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David Nowell General Manager, Cabrini Brighton and Health Fund Contracts
Kris Botha Executive Director Human Resources
Staff development, human resources, occupational health and safety, security services, WorkCover
Tim Staker National General Manager Chemtronics and Hospitech
Judith Day Chief Financial Officer
Performance Monitoring and Improvement Unit, financial services, health information services, information services, PAS Support Unit, payroll services
Christine Elmer Director Marketing and Community Relations
Cath Garner Executive Director Mission and Strategy
Mission integration, strategic planning, pastoral services, volunteer services, corporate social responsibility
Sue James Director Cabrini Foundation
Geoff Fazakerley Executive Director Diagnostic Services and Infrastructure
Infrastructureprojects, cardiac diagnostics, telecommunications, engineering services, logistics, medical imaging services, pathology services, procurement
Judy Nancarrow Manager Board and Executive Business
Ralf Pelz Executive Director Hospitality and Retail Services
Administrative services, hotel services, linen services, patient services, retail services
Mary Anne Gallagher Principal Consultant Organisation Development Neil Christensen Inhouse Legal Counsel
Clinical Executive Peter Lowthian Executive Director Cabrini Institute and Clinical Governance
Clinical governance, Cabrini Institute, clinical education
Susan O’Neill Executive Director Nursing
Cabrini Malvern: nursing services, Cabrini: nursing professional aspects, Co-Director – Clinical Services Malvern
Natalie Sullivan Executive Director Continuing Care and Patient Experience
Patient and family experience, palliative care services, rehabilitation services, residential aged-care services, home and community services, allied healthcare services, Co-Director – Clinical Services Malvern
Simon Woods Executive Director Medical Services
Medical staff relations, medical administration, emergency department, pharmacy services, Co-Director – Clinical Services Malvern
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CABRINI SUPPORTERS
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Mr John Gandel AO & Mrs Pauline Gandel
Marc & Bev Fookes
Mr Ian & Mrs Linda Gandel
Charles Holckner & Family – In Memory of Lily
Ms Michelle Gandel
HD & KM Johnston
Founding Institute Donors
Mr Tony & Mrs Helen Gandel
Jreissati Foundation
Cabrini Hospital
Heartbeat Cabrini Inc.
Mr David & Mrs Barbara MacDonald
Cabrini Hospital Medical Staff
Mr Alan Jackson AO & Mrs Esme Jackson
The McMurrick Family
Cabrini Pharmacy
Alan Jackson Nursing Research Fellow
Mr & Mrs Mark Newman
Construction Engineering (Aust) Pty Ltd
Mr John Laidlaw OAM & Mrs Betty Laidlaw
Richard & Dorothea Nossbaum
Corrs Chambers Westgarth
Mr David Mandie AM OBE
Ostomy Association of Melbourne Inc
CWB Australia Ltd
Pfizer Australia Pty Ltd
Nigel Peck AM & Patricia Peck
The Gandel Charitable Trust
The Moniek Sambor Family Memorial Research Fund
Alan, Ahda & Evi Selwyn Family
Dr Romayne Holmes
The Sambor Family
The Lording Family
The Simonds Family
Melbourne Pathology
The Stewardson Charitable Trusts
Dr Frank Panetta Mr Denzil & Mrs Sylvia Pinto
Mr George & Mrs Mira Szalmuk – Szalmuk Family Department of Medical Oncology
The Polglase Family
Mrs Simone Singer-Szalmuk
Radclin Medical Imaging
Mr Geoff Szalmuk
Safetell International
Mrs Anne Wollach-Szalmuk
Schering Australia Pty Ltd
Dr David & Mrs Lisa Thurin
Tattersall’s, The Estate of the Late George Adams
Dr Charles William (Bill) Edgar Wilson
Drs Victor & Karen Wayne
Windermere Foundation
In Memory of Sir Edward Hughes
Cheryl M Windsor
In Memory of Mavis Lord
Frőhlich West Joseph & Frőhlich West Helena
In Memory of Esther Barouh
Frőhlich West Chair of Surgery
The Judy Reddoch Breast Cancer Fund
Fellows Associated Retailers Limited The Bachrach Charitable Trust In Memory of Jan Bucknall The Michael & Andrew Buxton Foundation Charter Security Group The Fryer Family Mr & Mrs Higgins Mrs Kerrie Hunter & Family Susan Kavals Memorial Mrs Dinah Krongold & Family Dr Laurence LeWinn Foundation Angus Mackay Mr Louis Managan AO & Cecile Mangan
Partners
Peter Meese Cancer Nursing Fund
Companions
Cabrini Medical Staff
Kylie Minogue OBE
AMP Foundation
Bensons Group of Companies
Richard & Susan Mizgala
Aventis Pharma Pty Ltd
Construction Engineering (Aust) Pty Ltd
Frank O’Shea OAM
The Family of Duncan Powers
Helen Macpherson Smith Trust
Spooner Family
In Memory of Marlene Regan
Mr Colin & Mrs Jannene Madden
G & K Stansen
The Sasse Family
The Matthey Family
Mr Brian J Sutton FRCNA
Signorino Family
Alison McElroy
Tattersall’s, The Estate of The Late George Adams
Victor Smorgon Charitable Fund
Ron & Valerie McLaughlan
Mr Stewart & Mrs Ingrid Webster
David & Chasya Tamir
Merrin Foundation
Yarra Valley Travel
Michael & Donna Tricarico & Family
MIA Victoria Doris Mohl OAM
Benefactors Amgen Australia Pty Ltd AON Risk Services Australia Beaconsfield & de Winter Families Bib Stillwell BMW W & G Bradshaw Trust Chris Chadwick Collier Charitable Fund Commonwealth Bank of Australia – Corporate Financial Services Vic & Tas
John Allison Monkhouse Mr Hugh Morgan AC & Mrs Elizabeth Morgan Mr Patrick Nalty The O’Donohue Family Pharmacia Australia Pty Limited Prostate Cancer Foundation of Australia Elinor Rabinov Gary Richardson Roche Products Pty Ltd Irvin Rockman CBE
The De Luca Family
In Memory of Mrs Bella Rogers
David & Kristene Deague
Rotary Club of Brighton
The Alfred & Jean Dickson Foundation
Rotary Club of Malvern
Mr Andrew C Facey
The Sanford Partnership
Mr Geoff & Mrs Lesley Freeman
Sanofi-Sythelabo Australia Pty Ltd
Mr John Grossi
The Late John Saunders AO
Herschel Asset Management Limited
Margaret Savill
Mr Russell Hutchinson
Mr & Mrs P Selzer & Family
Des & Cheri Jackson
Smith & Nephew Pty Limited
Jack & Sheila Jenner
The Brian Smith Endowment
Kay & Burton Pty Ltd
June F.M. Smith
Eleanor Keamy & George Tate
Margery E Snowball
Mrs Judith Lang & The Gideon Lang Foundation
Sotheby’s Australia
Patrons Advanced Biomedical Pty Ltd Dr Ron & Mrs Elizabeth Alder ANZ Charitable Trusts Aquanita Racing Eric Ormond Baker Charitable Fund Anthony & May Barry Ron Bunker & Evelyn Abaya Reginald & Audrey Campbell Caravan Industry Australia Victoria Trades Division Estate of Mrs Margaret Cochrane OAM Naja David & Family Dr Bruce & Mrs Pat Davis Downie Family Mr & Mrs Wal Edgar & Family Fried & Sable Families The Marian & E H Flack Trust Mr W & Mrs M Frost Mr Michael & Mrs Helen Gannon Brian Goddard In Memory of Margaret Goddard Eli & Kerry Goldfinger Grenda Foundation Dorothy Haines
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In Memory of Jade Howell
Mr & Mrs Anthony Reeves
Mrs Maureen Coomber
The Hall Family
John Reeves
Mrs Margaret Coningsby
The Geoff & Helen Handbury Foundation
Mr Benedict J Roche
In Memory of Graham Coningsby
The George Hicks Foundation
Denis Roche
In Memory of Ron & Joan Davies
The Irvine Club Inc
Drs Sue & Phil Ronaldson
Barbara Dicker
Jacobs Thomas & Associates
Rotary Club of Chadstone/East Malvern
In Memory of Nereo Dizane
Dr Sharon Keeling
Rotary Club of Brighton Charitable Foundation
Mary Drenen
Mr Doug Kefford AO
Peter & Barbara Shearer
Mrs Susie Edwards & Family
Langton’s Pty Ltd
Mrs Maggie Christin Shipp
Sylvia Falzon
Lynette & Kevin Lee
Mr John Sircom & Mrs Helen Sircom
Dr James Gardiner
Mrs Barbara J Lewis
Alexander Slade
John Graham
The Lochtenberg Family
In Memory of Marjorie Smith
Mr & Mrs Geoffrey A Grant
Jeff Loewenstein
Mr Daryl Somers OAM & Mrs Julie Somers OAM
Ken & Margaret Grenda
Lord Mayor’s Charitable Fund
In Memory of Margaret Roff Sutton
P & M Harbig (Holdings) Pty Ltd
The Lowthian Family
Mrs Valma Truin
Edward Hauser OBE
The Valda Klaric Foundation
Barbara Tucker
John Higgins
Andy Lyas
The Wallis Family
Jean & Ern Ireland - Sea Bee Pty Ltd
Christopher Marriott
Marie & John Warnock
Jack & Karen Joel & Family
In Memory of Mr Chor-Kim Ng
In Memory of Suzanne Vass
The Jonson Family
Medtronic Australasia Pty Ltd
Pat Wilkinson
Mr Andrew Lindsay
The Mezo Family Barry & Beatrice Moignard Charitable Trust Montague Group Moore Stephens Melbourne Pty Ltd Paul Mullaly QC Novartis Pharmaceuticals Pty Ltd Richard (Frederick) O’Brien Bruce Parncutt & Robin Campbell Paulusz Family Foundation Proclaim Management Solutions Pty Ltd Ramler Family
Joan Loton Associates Mr Phillip Allan Pat & Sheril Aughterson Mr Nick & Miss Angela Baldi Bluey Day Foundation Mr & Mrs G & J Brown John Christopherson In Memory of Ignatius Paul Cini Cobram Barooga Golf Club Veterans Club
Mr & Mrs Simon & June Lubansky Douglas Mackenzie In Memory of Stewart Maxted Ron & Fay Malouf In Memory of Leigh Masel Desmond W Milner In Memory of Judtih Moir Richard Mole R M Morgan AM E. Morris
In Memory of Brian O’Sullivan
Rino Della Bosca
The Estate of Anthony Carmel Saccasan
In Memory of Maxwell Charles Parsons
Estate of Nance Nevasa Buchanan
Estate of Grace Saunders
Pellicano Group
Roger John Cleary
Mrs E C Seccull
In Memory of Ann Ryan
Estate of Barbara Feil
Estate of Leslie Alfred Shapland
Mrs Irene Reich
Estate of John Robert Edwards
Estate of Maria (Lina) Concetta Sinelli
Ralph & Ruth Renard
Estate of Harold Francis
Bella Taft
Richard & Ros Rogers
Estate of U M Frawley
Estate of Hugh L Wallace
William Sexton
Estate of Dorothy Cecelia Garbutt
Estate of Wilma Elsa White
Yvonne Spencer
Estate of John Sutherland Hamling
Estate of Betty Geddes Wood
The Springwaters Foundation
Estate of Pamela Mary Harper
The Estate of Vica Vitea Yavitch
Jean St Leger Educational Scholarship
Estate of Noel Arthur Hatherly
Mr & Mrs Frank & Heather Stewart
Estate of Mary Kathleen Hauser
The Strachan Family
Estate of Doris Mary Hawkless
Mr Bernard Sweeney
The Estate of Rita Mae Hunt
Geoffrey H Thomas
Estate of Valda Irene Keil
Leonie Thompson
Estate of Irene Kozica
Joan Roderick Thomson
Estate of Otto Kraus
B & A Wain
Estate of Robert Mackey
Peter Wain & Family
In Memory of Mrs Katherine Jane Mactier
Mr Max Walters
Rita Anversa Magris
Mr Choo Keng Wee & Mrs Beverley Anne Wee
Estate of Brian Charles Mander
In Memory of Mr John Whitbread
Estate of Katherine Mander Estate of June Masson
Bequests In Memory of Claire Abrahams Estate of Ellen M Balderstone Estate of Carmel Mary Blanton Mrs Ann Brewer Estate of Rosina Violet Brown Estate of Annie Marjorie May Clarke The Estate of David Roy Cross
In Memory of Hubert Frances & Margaret Mary McCarthy Estate of Marjorie May Murdoch Estate of Rex Oxnam Estate of Leslie Charles Parkinson
In Memorials Christopher Bedelis Patricia Boxall John William Clapham Kevin Elias Walter Lyle Fish Amelia Fuller Kerrie Hunter Patricia Janes Stephen Kelly Dr Angela Marks Christine Potts Joyce Reed In Memory of Richard John Savill Kevin & Patricia Speer
Estate of Russell Pitt
In Memory of George & Mira Szalmuk – The Szalmuk Family
Estate of Lindsay G Quinn
Charlotte Tait
Estate of William Clifford (Peter) Rawlins
Geoffrey Robin Westacott
Estate of Alexander Graeme Robertson
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OUR MISSION
OUR VISION
OUR HERITAGE STORY
Who we are: We are a Catholic healthcare service inspired by the spirit and vision of Saint Frances Xavier Cabrini and the Missionary Sisters of the Sacred Heart of Jesus.
Cabrini fulfils the commitment of the Missionary Sisters of the Sacred Heart of Jesus to the healing mission of the Catholic Church. We serve people across all stages of life encompassing spiritual, physical, emotional and social care. The wellbeing and happiness of our patients and their families is central to what we do. We seek to understand and better meet the needs of our community.
Francesca Cabrini was born in northern Italy in 1850. Inspired by her deep faith in Jesus Christ, she was a woman of great compassion and courage. She saw her life as a mission to relieve suffering and serve those in need – particularly the poor and excluded. She established health, education and care centres in the USA and Latin America, in Europe and in England, becoming an inspiration to all whose lives she touched. She was the first American citizen to be canonised a saint.
What we believe: We are a community of care, reaching out with compassion, integrity, courage and respect to all we serve. What we do: We provide excellence in all of our services and work to identify and meet unmet needs. OUR VALUES
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Our values form the base of our mission, are built around what we believe and drive how we act. They are drawn from Saint Frances Xavier Cabrini’s life and reflect her heart, her spirit, her conviction and her approach. Compassion: Our drive to care is not just a professional duty to provide excellent quality care but is born of a heartfelt compassion for those in need, motivated by God’s love for all people. Integrity: We believe in the power of hope to transform people’s lives and remain faithful to the bold healing mission and legacy of Saint Frances Xavier Cabrini. Courage: We have the strength, determination, vision and conviction to continue the work of Saint Frances Xavier Cabrini and the Cabrini Sisters. Respect: We believe that every person is worthy of the utmost respect and the best possible healthcare. We know that our resources are entrusted to us to use for the benefit of others.
By 2020, we will provide clinical service excellence by learning, researching and continuously improving the quality of our care and having motivated staff committed to our healthcare mission. Our services will be delivered in well designed, modern facilities and using proven modern technology, equipment and clinical practice. We will enhance health and quality of life by treating sickness and by working with our patients and their families to anticipate, prevent and ease suffering. We will reach twice as many patients, residents and family members, and we will expand our social outreach and community benefit program sixfold. To achieve this growth, we will need to deliver an outstanding patient and family experience. This will enable us to maintain profitability and thereby continue investment in high quality services that respond to community need.
At age 30, she founded the Missionary Sisters of the Sacred Heart of Jesus to show God’s love for people through their compassionate action in the world. Today their mission reaches around the world, and includes Cabrini Health in Australia. Our Cabrini story started in 1948, when ten Cabrini Sisters arrived in Melbourne to take over St Benedict’s, a small hospital in Malvern. The journey from Italy took ten days as the plane could only fly during daylight hours. The Sisters thought they were taking over a fully functioning hospital but unfortunately, this was not so. Without losing spirit, they worked hard to equip and make the place presentable so that they could re-open the facility. At the time, Melbourne was not the multicultural city that we know today. People were cautious of these Italian Sisters who dressed and spoke differently to the Australian religious of the time. Despite their best efforts, in the first few months there were many complaints about their strange ways. However, the Sisters recognised there were people in need and, with courage and determination; they laid the foundation for the comprehensive healthcare service we have become today.
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CABRINI 56
ph (03) 9508 3553 feedback@cabrini.com.au www.cabrini.com.au