The Caretaker
a publication of Christadelphian Aged Care
April 2012
contents 6 10
3
A season of change
11
4
In memoriam: John Pearce
Remembering the early days
12
Ageing well
5
News
13
6
Casa Mia choir
Rename our magazine!
7
Year of Innovation
14-15
Photos: Seniors Week 2012
8
Our staff
Our facilities
9
Pastoral care
16-21 22
Types of care
23
How to apply
10 Ridgeview open day
From the General Manager
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ccreditation is the buzz word at Christadelphian Aged Care in 2012. Ashburn House and Southhaven Nursing Home and Hostel will be working towards three year full accreditation this year. As always, we reach for and maintain the highest standards in all our facilities. Plans are well underway to ensure all CAC processes are in place to assist facilities in their day-to-day working environment. Ridgeview Aged Care has been given a full three years accreditation. CAC purchased Ridgeview at a very sad time in its life. We employed new management and many new staff members who have all worked tirelessly to overcome the issues that faced us. I congratulate Michelle and her team on the fantastic result they have achieved. The new staff carpark at Ridgeview is now open,
Editor and designer: Jenny Pogson
lessening street traffic congestion. Lighting is strategically placed for safety and security during shift changes. The Year of Innovation has commenced! Each facility has a main project on which they are working. Our staff continue to be focused on their projects and are discovering many different ways to deliver personal and innovative care to our residents. Posters are displayed throughout all our facilities and brochures giving more information are also available. Please take one and chat with the staff at your facility about their plans. This is an exciting year for CAC and we are looking forward to the challenges that face us as we deliver exemplary care and service to our residents. Matthew Lamey (General Manager)
Cover photo: Southhaven by Jane Burns
The Caretaker is published by Christadelphian Aged Care, a not-for-profit provider of aged care and retirement services in NSW. Š2012 Christadelphian Aged Care 11 Queensbury Rd, Padstow Heights NSW 2211, P.O. Box 690, Riverwood NSW 2210 Phone: (02) 9782 6000, E: contact@chomes.com.au 2
A season of changes T
he colouring of the leaves as they respond to the coming of autumn are not the only changes happening at Southhaven. A new reception area was officially opened earlier this month that will improve the experience for those who work and visit the aged care facility. When Southhaven was originally designed the main entrance was underneath the building and the reception was located downstairs. The ramp was a side entrance.
and aide Leena. Lesley is eager to set her area up and keep all her equipment together. She recently became an Australian citizen so the first item into the new office was a jar of vegemite! The physiotherapy team treat residents for pain, assess mobility and initiate programs to improve resident well-being.
When the nursing home was extended to include the dementia area, the old side area became the front entrance. There was a linen storage room that was converted to a reception area, which has now outgrown its use.
Lesley is A new reception area passionate was designed by Ken about going Dyer to modernise and beyond just the improve the ambience physical needs of the building, of residents and caring for the whole person. Read more about her work at Southhaven on page 8 of this magazine.
The new reception area was designed by Ken Dyer to modernise and improve the ambience of the building,
The long awaited cafe at Southhaven is nearing completion, and a coffee machine and furniture have been chosen and will be installed shortly.
Southhaven receptionist Leanne is settling in well to the new area and enjoying the positive response to the renovations from families and visitors. She is looking forward to watching the coming seasons – rain falling on the windows, the changing of the leaves and the beautiful foliage of the Loropetalum tree at the entrance.
The dining room is being repainted and new curtains are being chosen. The current sign-in area is to be painted and some comfy chairs purchased to give a warm and homely nook for some quiet time with family and other visitors.
The old reception area has now become the domain of Southhaven physiotherapist Lesley
Southhaven enjoys the services of many volunteers, but is always on the look out for more! If you are interested in volunteering at Southhaven please contact Gillian Pooley on 0435 814 411. 3
In Memoriam
John Pearce: 1944-2012 L
ong-time Christadelphian Aged Care Board member John Pearce passed away in February aged 68. John was originally invited onto the CAC Board by Arthur Russell in 1996. His aim for the organisation was to achieve and maintain a high standard of care for all residents, and a level of professionalism and excellence that would create a strong reputation for quality of care. This would enhance the reputation of the Christadelphians in a way that was relevant to the wider community.
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already present in the Christadelphian community – from business and investment, through to medical expertise, operations, emotional wellbeing and pastoral care - and direct it towards a goal that was both scripturally based and spiritually relevant. At CAC John found an opportunity to exercise his unique skills of building and motivating a team of individuals, each with different talents who together could achieve something better. He believed it was essential to have a well-rounded
John believed if CAC was run well At CAC John found an opportunity to exercise his as a business it would not operate unique skills of building and motivating a team of as a drain on our community individuals, each with different talents who together resources, but deliver a profit that could achieve something better. could be reinvested to further improve the level of care or expand team with superior skills and that CAC depended the scope of activities. Easing the financial burden on finding the right people for the right roles. would allow greater support to be given to other He wanted to attract younger, more dynamic, Christadelphian endeavours. experienced and well-trained people to the Board At the same time, he strongly believed that CAC to ensure its effectiveness, sustainability and needed the investment of time and interpersonal longevity. John found a lot of personal reward skills from willing and compassionate volunteers and satisfaction in seeing them starting to work to enhance the lives of residents in the homes and together. support the work of the staff. Everyone at CAC was impacted by John’s John always felt a strong sense of service to the contribution to the organisation, and his Christadelphian community and believed it could absence is deeply felt. He is survived by his be a light for the wider community. He wanted to wife Rosemary, a long-serving Pastoral Care harness the wide variety of expertise he knew was volunteer, his children and grandchildren.
News
Picnic on the Green at Lakefront Village Join residents, families and friends at Lakefront Village in Toukley on the Central Coast for a Picnic on the Green next month. Enjoy a barbecue lunch on the lawn outside the community centre, and browse through the variety of stalls available on the day. There will also be children’s activites including a jumping castle and facepainting. Visitors can go on tours of the retirement village and learn of the range of facilities enjoyed by residents. The picnic is on May 12 between 11am and 2pm at 1 Village Way, Canton Beach (Toukley). For more information contact Julie Olive on (02) 4305 3660.
Upcoming CAC Events Chamberlain Gardens Bridal Fair: Thursday, June 14.
Ridgeview Spring Ball: Wednesday, September 5.
Southhaven Spring Fair: Saturday, October 13.
States gather for aged care conference
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hristadelphian Aged Care providers from around Australia will gather together in Sydney this May to discuss innovations in resident care. The conference is held every two years and this year will be hosted by Ashburn House at Gladesville between May 3 and May 5. The conference will focus on practical aspects of aged care such as human resources, workplace safety and maintenance,
residential aged care trends, accreditation, and resident lifestyle. Volunteers and pastoral carers are also on the agenda. Guest speakers include valuer and industry consultant David Nelson, Accrediation Agency NSW state manager Tracey Clerke, and diversional therapist Aja Goddard. A formal dinner is planned for the Friday night where other states will give presentations about their own practices.
Celebrating Seniors Week Staff and residents celebrated Seniors Week in March with a number of events throughout Christaddelphian Aged Care facilities.
Southhaven had a barbecue lunch and a Hawaii Day (see pages 14-15 for photos). Casa Mia also held a Hen’s Club for women. 5
Casa Mia choir RAO Sue Geddes began asking around for a volunteer piano player. This proved more difficult than she anticipated, until a few days after the Casa Mia Fair when Lorinda Casey – one of the volunteers who worked tirelessly at the fair - dropped by the facility to pick up a cardigan she had left behind.
Giving residents a voice
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isit Casa Mia and you may hear the rousing voices of a dozen or so residents singing together around the piano. The choir was formed last year after a resident monthly meeting
where Bruce Russell expressed his desire to form a singing group. After an enthusiastic response from quite a number of other residents the Recreation Activity Officers agreed to organise the choir, and
Sue found out Lorinda played the piano, and she was more than happy to visit once a week and play for the choir rehersals. The choir was formed and they practiced right up to Christmas, where they performed at the facility Christmas party, where they were a great hit and sang many favourite carols.
Denture care and maintenance All dentures require ongoing care and maintenance and should be checked regularly by a dental prosthetist or dental professional. Regular checks ensure your denture fits securely for the essential job of breaking down food whilst eating. Regular cleaning is also important to maintain a healthy oral environment. Dentures should be removed after every meal for cleaning with a toothbrush as food trapped under the denture can cause sore spots resulting in ulcers. The dentures should be cleaned with a denture cleaner once a week. In between, brush with normal dishwashing liquid or a denture toothpaste that has been designed as a non-abrasive. Regular toothpaste is an abrasive and can remove the shiny coating of the teeth resulting in food, coffee and tea stains sticking to the denture. 6
Patients with some or all of their own teeth require regular checkups with their dentist to clean any build-up of plaque around teeth and gums and prevent infection. In elderly or frail patients this may cause serious implications on their health. Leaving your teeth out at night gives your mouth a rest and allows air to circulate around your gums and any natural teeth to keep them healthy. Denture Tips • Have your name clearly set in your dentures • Clean and rinse dentures regularly after all meals • Regular check up with a dentist for patients with partial dentures • Periodical professional clean Dr Stephen Browne, Alpha Denture Clinic
Year of Innovation
2012 Year of Innovation in Aged Care This year Christadelphian Aged Care has embarked upon the Year of Innovation in Aged Care project. The aim is to engage staff and give them the confidence to be involved in making changes in the workplace to improve the lives of our residents. Each of our six facilities has a specific project to focus on in 2012. Ashburn House: Our People, Our Home
Lakefront Retirement Village: Healthy Living
This year Ashburn House will be further exploring the concept of person-centred-care: remembering who the person is before prescribing care, rules and requirements for them. How a person is cared for will very much depend on their personality, culture and background, their relationships with others, and on who they are.
A communal vegetable garden has been the focus of attention at Lakefront Village and has produced copious amounts of green leafy vegetables. As we age, we tend not to eat as much, which makes it harder to get critical nutrients. During 2012 staff will explore new strategies to improve nutritional awareness, socialisation, aspects of daily living and community spirit.
Casa Mia: Positive Living in Aged Care Casa Mia will focus on exploring the issues of mental health in aged care. There is a perception that depression is a normal part of ageing, but this is simply incorrect. However, depression is a common part of living in residential aged care. Staff will develop proactive projects to demystify mental health in aged care and remove the stigma, improve outcomes for residents with a mental health condition, and maintain healthy minds that promote resident well-being.
Ridgeview: Better Palliative Care
Chamberlain Gardens: Embracing Technology
Southhaven: Fitting Together
During 2012 Chamberlain Gardens will progressively implement iCare throughout the facility. iCare is a computerised Clinical Care System for recording most of the information about a resident’s care. iCare is designed to make information available to staff instantly, quickly identify changes to resident care needs, and search for information across all residents within wings leading to improved resident outcomes.
This year staff at Southhaven will be developing new programs where fun, laughter, singing and dress-up in the workplace will be used to make the day for our residents a little more exciting and fulflling. The program will look at increasing the well-being of our residents through creating an environment where fun is used to improve socialisation and reduce conditions such as agitation, anxiety or depression.
For many staff, assisting residents through their end of life phase can be a difficult and challenging task. This year Ridgevew will develop proactive projects to address the needs and rights of residents at the end of life, and their preference for care and death. The facility will also develop palliative care skills of individual staff, and improve support for families and caregivers during and after the passing of a loved one.
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Our Staff aged care by working with GPs, care teams and families. RSOs know all there is to know about the aged care facility at which they work, and are there to show prospective permanent and respite residents around. They work closely with all the staff to promote and maintain good work morale, and are involved in the orientation and support of new additions to the team.
Ready with a listening ear
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esident Service Officers are one of the first faces new residents see when they enter Christadelphian Aged Care, and are a continued source of support during their stay. RSOs act as liaisons for residents and families and are a referral point
for any information they wish to know about their new home. Stephen Bradley at Ashburn House, Cassie Furnell at Ridgeview Aged Care and Lisa Petersen at Chamberlain Gardens aim to personalise the experience of new residents as they transition into
RSOs are on hand to listen to the enquiries and concerns of residents and families, and strive to facilitate a supportive, caring environment. They also assist management in the day-to-day operations of the facility’s hotel services. RSOs are always ready answer questions so don’t hesitate to ask them any you may have!
Treating all residents with respect As a physiotherapist I look after the physical aspects of a resident, but it is also an essential part of my care to look after the whole person. All our residents should be treated with dignity and respect by other residents, visitors and staff regardless of their diagnosis. We are all different. We are all adults. Around 250,000 people in Australia have dementia, and people over 85 have a one in four chance of developing it. People with dementia can have symptoms such as alterations in memory, personality and behaviour due to changes in the functioning of the brain. Later stages can affect mobility. People with dementia are not children and should never be treated as such. They have lived a long 8
life and have probably raised a family. Many of them have lived and worked through one or two world wars, perhaps even fought for our country. They may test our patience at times, especially if you are a resident or relative living with someone with dementia. Talk to them about a favourite subject and you may be rewarded by seeing the wonderful person within that is so often hidden by their dementia. Lesley Gosling, Southhaven Physiotherapist
Pastoral Care
Meeting our spiritual needs C
hristadelphian Aged Care recognises everyone involved in aged care has spiritual needs as well as requiring physical care. It is important that residents “feel all right” and their hopes and desires are listened to. Residents who enter aged care are often experiencing great loss: loss of independence, loss of choice about where to live and what to eat, as well as physical losses that prevent them from doing many craft and trade activities they have enjoyed and been talented at all of their lives. To meet this need CAC encourages people to undertake their Pastoral Care training program, which teaches people how to listen to the hopes and concerns residents express.
available throughout the aged care facility to anyone who wants to talk. They listen and “hover” over any words or ideas expressed to see whether that person wants to discuss the feelings and ideas behind their statements.
Acquiring pastoral care skills can benefit everyone as they mix in the community, in their family, or even have conversations in a coffee shop or with their
Pastoral care is enjoyable because as you make your way around the facility you don’t know what will eventuate. Some residents are visited regularly,
“Pastoral care” is not to be confused with “religious care”... [it] is about listening to residents and making them feel they are in a safe place where they can openly express their feelings. neighbours. Society would benefit greatly by everyone learning listening skills. Pastoral carers do not solve the cares residents express, but take the time to listen and share while the resident or anyone else they are listening to discovers for themselves the solution that is best for them. “Pastoral care” is not to be confused with “religious care”. Pastoral carers follow the leads residents provide, which may involve Bible reading, prayer, or talking about religious beliefs. Pastoral care is about listening to residents and making them feel they are in a safe place where they can openly express their feelings. Pastoral carers are available to staff and relatives as well. In fact, a pastoral carer’s day involves “putting on their pastoral care hat” (remembering the skills they have been taught) and making themselves
sometimes groups of residents gather with a pastoral carer or carers who help facilitate talk between residents about situations they have in common. Recently a pastoral carer facilitated a philosophical discussion between two residents who had paused in passing in their wheelchairs in the garden. The subject? “The value of telling lies”! It was a very interesting discussion with many years of experience being drawn upon! What a great privilege it is to listen to others, and a great joy to be listened to. The Pastoral Care Team For more information about pastoral care or to express interest in undergoing the Pastoral Care training program please contact: Jane Burns on (02) 9782 6000. 9
Ridgeview Open Day
A century of history
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n a rich baritone Dick Phelan sings “I’ll Walk Beside You” as he reflects a life filled with wonderful memories of family, friends and others who have walked part of his journey with him. He recently enjoyed a visit by the Illawarra Vintage Car Club on Ridgeview’s Open Day, even though he was older than most cars on display! Dick turns 101-years-old on April 27 this year, and has lived at Ridgeview Dick’s motto has Aged Care always been: for about a when you give month. He something a go, has some good friends everyone around who live in you is very the area and willing to help they visited you. as soon as he moved in, which gave him a sense of coming home. Dick emigrated from Newcastle upon Tyne in 1951 with his wife Barbara and four children, and first lived in Matraville. Together with other immigrants they purchased land in Little Bay where they built temporary garages to live in until 47 houses could be built. Ballots were drawn as to whose house would be built first. Eight years later all 47 houses were completed. Dick’s motto has always been: when you give something a go, everyone around you is very willing to help you.
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Remembering the early years C
hristadelphian Aged Care celebrates its 65th anniversary this year, but memories of the early days are still fresh in the minds of those who were there at the beginning. June Errington and Beverley Russell are pictured above with Betty Gullen, the first resident of “Woodstock” in Strathfield and the reason funds were pooled to create a nursing home.
Bev became involved in the homes through young people’s activities, which often took place at Woodstock because it had a grass tennis court. “Our presence at and around the nursing home helping with domestic duties, as well as playing tennis, was appreciated. Through our time there we became familiar with the routines and workings of the home,” she says. Bev continued her support of the homes when her mother-in-law moved into the new hostel at Padstow in the 1980s.
Betty’s disabilities meant she was in a wheelchair, but this did not stop her from travelling to Melbourne on the train with June to see a performance of the “I have always found everyone to be generous Messiah. When Betty’s needs increased Woodstock was purchased and officially opened on August 30, 1947.
kind-hearted and loving - the Board, the residents, the terrific staff and the amazing volunteers.”
June was heavily involved in Dorcas – a Christadelphian women’s group named after a disciple mentioned in Acts 9 who was known for helping the poor and making clothing and other items. Women in the Dorcas group made all the bedspreads, curtains, washers, towels and kitchen items Woodstock needed. June also worked for CAC as a secretary in the office, and soon became indispensible to the running of the organisation.
Because of her long association with CAC she had no hesitation accepting a nomination to become a Board member in the early 1990s, Bev says. “I enjoyed my time in that position and was impressed with the professionalism of the Board and their ongoing efforts to improve the care of the residents in the facilities,” she says. “I have always found everyone to be generous kindhearted and loving - the Board, the residents, the terrific staff and the amazing volunteers,” Bev says. 11
Ageing well On commencing the hourly session residents are guided through a series of deep breathing exercises, progressive movements and relaxation practices in the surrounds of a peaceful atmosphere that is enhanced with soft music and sounds of the trickling water fountain in the facility’s courtyard.
Giving balance to exercise
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ncreasing the well-being of residents and meeting their social development needs is what a caring aged care facility is all about. At Ridgeview Aged Care we have nurtured this practice and are gaining continuing beneficial rewards through introducing Tai Chi into our daily exercise program.
Ridgeview’s Tai Chi class has been developed as an “all inclusive” structured program that is well paced to enhance each participating resident’s posture, balance, breathing, relaxation, strength development and eyetracking movements. This class is strongly linked to our progressive Falls Prevention Program.
Instructing this practice alongside our RAO Team gives me the most rewarding achievement each day, knowing our residents cherish this exercise program. Up to 30 residents attend daily and the program has adapted to the everchanging needs and participation levels. Tai Chi is so successful even family and friends of our Ridgeview residents attend and volunteer. Tai Chi is held daily in the Sunshine Courtyard at 10.45am-11.45am. Meagan Higgins Physiotherapy Assistant
Bringing colour to life Ivy Halliburton flicks through her folder and points out the Monets, Van Goughs and Da Vincis. These are not pictures of the originals but copies of the famous paintings Ivy has coloured in after carefully studying the artworks and trying to match the exact colours used by the artists. The Casa Mia resident colours in as a form of relaxation, along
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with crossword puzzles and reading. “I use my imagination and mix the colours with the pencils I was given,” Ivy says. She immediately took to the pastime after being given a set of coloured pencils by some of the pastoral carers who visit the aged care facility. The former ballet dancer says she is always keen to learn new hobbies.
Ivy was always interested in drawing at school, and enjoyed visiting the art galleries in Sydney. Her family also appreciates her colouring, including her three children, grandchildren and greatgrandchildren.
Feeling creative?
Give our magazine a new name! We are renaming The Caretaker and want your ideas! The competition is open to staff, residents and resident family members. If your name is chosen you WIN a Myer gift voucher to the value of $250. To enter go to www.chomes.com.au/rename-caretaker and fill out the form, or send your entries including contact details to PO Box 690, Riverwood NSW 2210. Competition closes 5:00pm July 31, 2012. No late entries will be accepted. The winner will be contacted within 10 business days of the competition close. Judges are the Christadelphian Age Care Chairman of the Board, CEO, CFO and Marketing Manager (relatives of the judges are ineligible to enter). Judges’ decision is final. Copyright to the use of the competition winning name will pass to CAC. The winnng name will appear on the next issue of this magazine and will also be published on our website once announced. Personal information provided will only be used in conjuction with this competition and will not be provided to any third-party.
Photos
Hawaiian Day at Southhaven
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for Seniors Week 2012
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Southhaven
Enjoy a peaceful life in a bush setting
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outhhaven Nursing Home and Hostel emerges from the bushland of Salt Pan Reserve, on the banks of Salt Pan Creek in Padstow Heights. This stunning natural setting creates a living environment residents feel comfortable to call their home. As an integrated care facility, the Southhaven site hosts both a nursing home for high dependency residents and a hostel for those who need a lower level of care. This design allows an easy transition as the needs of our residents change over time. Accommodation Southhaven provides accommodation for those who are physically-dependent or frail-aged who need high dependency full-time nursing care. The hostel also offers low dependency care for residents who require some assistance with daily activities but still maintain a certain level of independence. Facilities The bushland setting is important to Southhaven, from the native gum trees that surround the village, to the exotic palms that provide shade in the summer. Residents enjoy the outdoor gardens on their own or
with family and friends while taking advantage of the barbecue facilities. The facility was built with the welfare of our residents in mind, and includes subtle features to assist in orientation and sense stimulation. Various lounges and communal areas around the facility are designed for indoor games or for the residents to enjoy quiet times conversing with friends and family. Services Residents at Southhaven enjoy a busy calendar of events designed to promote an active and healthy lifestyle and encourage social interaction. These include: • • • • • • •
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Regular outings in the facility bus Entertainment and activities Onsite hairdresser Multi-denominational church services Volunteer programs Indoor games Pastoral care services available offering emotional and spiritual support to residents and their families. Internet access
As part of its commitment to providing excellent and personalised care all Christadelphian facilities encourage feedback from residents and families through regular consultation sessions, surveys and a suggestion form. 16
Casa Mia
There’s no place like home
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asa Mia Aged Care is located close to the banks of Salt Pan Creek in a quiet neighbourhood in Padstow. The facility offers residents an exceptional level of care that comes from dedicated and caring staff and a commitment to enriching the lives of all our residents. Meaning “My House”, Casa Mia is a place residents are comfortable to call their home. Professional nursing staff are on duty 24 hours a day to care for our residents in a supportive environment and encourage them to take advantage of all facilities and services so they can enjoy their life to the full at Casa Mia.
These include: • • • •
Regular bus outings Onsite hairdresser Entertainment and activity programs Multi-denominational church services
Residents are free to choose their own doctor or we can advise them of visiting doctors. Along with 24hour nursing care Casa Mia also offers a variety of allied health services including: • • • •
Podiatry Physiotherapy Optometry Dental
Facilities Casa Mia opens out to an expansive lawn and garden with a covered entertainment area. Residents and their families can take advantage of the barbecue facilities or just enjoy the outdoors with their loved ones in a corner of the garden. Services To complement the 24-hour nursing care at Casa Mia the entertainment and activities are designed to enhance the quality of life of all our residents and maximise their mental and physical well being. We understand that companionship is important to our residents and seek to offer activities that fulfil their social needs.
Financial information Centrelink or the Department of Veteran’s Affairs determine whether you are required to pay an Income Tested Fee. It can apply to both pensioners and nonpensioners and measures your income outside of the pension e.g. income from shares, trusts or property. Centrelink will notify the Department of Health and Ageing, who inform the facility of the fees required. Please contact Centrelink or your financial advisor for further information. 17
Ashburn House
A little bit of extra care
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shburn House is a modern facility designed to create a living environment that not only encourages a healthy and active lifestyle, but one that feels like home. The facility is located in the Sydney northern suburb of Gladesville, close to Looking Glass Bay and Banjo Patterson Park. Ashburn House incorporates the latest innovative design concepts and modern technologies to provide personalised care within a peaceful and secure environment. The facility has also implemented resource and energy efficient initiatives including solar hot water and rainwater storage for gardens. Accommodation Ashburn House offers a range of accommodation and care services to meet the various needs of those seeking assisted living. All rooms are stylishly furnished and fitted with modern inclusions such as air-conditioning, wireless internet access and LCD televisions. Facilities Surrounded by landscaped gardens and wellappointed courtyards, there is plenty of space for residents to stroll the grounds or enjoy a barbecue with family and friends.
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Inside there is a choice of several comfortable lounge areas furnished with quality decor and modern fittings. Residents can choose to socialise with family or friends or take advantage of the numerous other amenities which include: • • • • •
Theatre and function area Cafe and outdoor dining area A well stocked library Hairdressing salon Craft and exercise room
Services To complement the 24-hour nursing care at Ashburn House the entertainment and activities are designed to enhance the quality of life of all our residents and maximise their mental and physical well being. We understand that companionship is important to our residents and seek to offer activities that fulfill their social needs. These include: • • • • •
Regular bus outings Indoor games Entertainment and activity programs including singing and music Volunteer program Multi-denominational church services
Chamberlain Gardens
Dedicated care on the Central Coast
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hamberlain Gardens Aged Care is located at Wyoming on the Central Coast. This modern facility backing onto Niagara Park Reserve is in a private and secure location and enjoys attractive views of the Australian bush. The facility has 24-hour professional nursing care and provides care services tailored to the specific needs of each resident. Facilities This modern facility also features: • • • • • •
Landscaped gardens and courtyards Well-appointed lounges and quiet areas with modern decor A well-stocked library Hairdresser on site A chapel with multi-denominational services Facility bus with wheelchair access
Services To complement the 24-hour nursing care at Chamberlain Gardens the entertainment and activities are designed to enhance the quality of life of all our residents and maximise their mental and physical well being. We understand that companionship is
important to our residents and seek to offer activities that fulfil their social needs. These include: • • • • •
Regular bus outings Allied health services such as dental, physiotherapy and podiatry Diversional therapy, entertainment and activity programs Volunteer program Pastoral care services offering emotional and spiritual support to residents and their families
Chamberlain Gardens encourages regular consultation and feedback from residents and their families.
Meals We believe the quality of food is important to our residents’ health and well-being and we provide meals that are nutritious and delicious freshly prepared by our own chefs at each facility. Our menus are regularly monitored and updated by a qualified nutritionist. Residents’ individual dietary requirements are catered for. 19
Ridgeview
Mountain views in the Illawarra
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idgeview Aged Care is located at Albion Park in the Illawarra region. This modern facility is situated in the foothills of Budderoo National Park in a quiet residential community and enjoys attractive mountain views.
We understand that companionship is important to our residents and seek to offer activities that fulfill their social needs. These include:
The facility has 24-hour professional nursing care and provides services tailored to the specific needs of each resident with compassion and dignity.
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Facilities This modern facility also features: • • • • • • • •
Landscaped gardens and delightful courtyards with barbecue facilities Well-appointed lounges and quiet areas Private function area Well-stocked library Internet cafe In-house resident laundry Hairdresser onsite Chapel with multi-denominational services
Services To complement the 24-hour nursing care at Ridgeview, the entertainment and activities are designed to enhance the quality of life of all of our residents and maximise their mental and physical well-being.
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•
• •
Regular bus outings that include wheelchair access Allied health services such as dental, physiotherapy and podiatry Diversional therapy, entertainment and activity programs Volunteer program offering activities and social support
National Information Line On July 1st 2011, the Federal Government announced the introduction of a single, national information line for aged care: 1800 200 422. “This new national phone number will consolidate the range of existing 1800 numbers, and act as the new single point of entry for people seeking information and access to aged care services,” Minister for Mental Health and Ageing, Mark Butler said. Improvements have also been made to the aged care website (www.agedcareaustralia. gov.au) to ensure better, more comprehensive and up-to-date information is available.
Lakefront Retirement Village
A relaxing lifestyle by the water
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ituated on the shores of Tuggerah Lake Lakefront Retirement Village in Canton Beach is one of the most sought after retirement locations on the Central Coast The stunning natural surrounds provide an ideal environment for a stimulating and active lifestyle, with plenty of opportunities for fishing, boating, picnics, barbecues and walks through the surrounding national park. Only minutes from Toukley and Lake Haven Shopping centres, residents at Lakefront Village have all the nearby conveniences one could need, along with the exceptional facilities on offer in the village itself. Residents enjoy the covered heated pool and a modern community centre that is the central hub of activity in the village. The comfort and safety of residents is paramount at Lakefront Village. The manager is onsite and with caretakers on call 24 hours a day residents have peace of mind knowing highly experienced staff are taking care of their needs. Lakefront Village offers you recently renovated twobedroom self-care independent living units for couples or singles. These units have modern inclusions needed for a comfortable and leisurely lifestyle. One of the special features includes a spacious lounge and dining area looking out onto a private garden courtyard or bushland view.
Each apartment is equipped with a 24 hour emergency call system should any problems arise. The comfort and safety of residents at Lakefront Village is a priority at all times. Lakefront village has a caretaker who resides on-site and is on call 24 hours per day. Knowing that assistance for any matter is near at hand provides our residents with peace of mind. Garages or carports are either beneath the units or within easy walking distance. Lifts are in place, giving easy access to the upper and lower levels of independent living units (no use of stairs are necessary). Many residents avail themselves of the housekeeping and meal services which are available on a permanent or casual basis. Assistance with shopping can also be provided. The village manager would be happy to provide further information about charges for these services and discuss your individual needs. Residents of the serviced apartments are provided with three meals per day, weekly cleaning of their units and linen laundering. Residents also have the peace of mind that staff is on call 24 hours a day should any problems arise. All apartments have access to the emergency call system.
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Types of care
Low care Low care caters for residents who require some assistance with activities of daily living and still maintain a certain level of independence. Nursing care is on hand if required. All meals and laundry services are provided and staff are available 24 hours a day. You must be assessed by the Aged Care Assessment Team (ACAT) and be deemed to require this level of care in order to be eligible for accommodation. In certain circumstances, care can be increased allowing for resident “ageing in place�.
High care High care caters for those who require full-time nursing care. Qualified nursing staff are available 24 hours a day. Eligibility for entry into all of our residential aged care facilities is determined by the facility manager, following an ACAT assessment, being deemed to require this level of care in order to be eligible for accommodation. Ashburn House also offers a number of high care extra service places for those seeking a premium, assisted living experience.
Special care units Special care units are designed to give residents the best quality of life, supporting those with various forms of dementia in a safe and secure environment.
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Respite care Booked accommodation at all CAC facilities is available for those seeking short-term respite care for both high and low care. You must be assessed by ACAT and be deemed to require respite care in order to be eligible for accommodation.
How to apply for low or high care placement 1. Aged Care Assessment Teams can be
contacted through most public hospitals. An Aged Care Client Record (form 3020) is required by all those applying for care and accommodation. www.agedcareaustralia.gov.au
2. Complete a Christadelphian Aged Care
Application form. These are available by calling 9782 6000 or download a copy from the website www.chomes.com.au
3. Complete an Aged Care Assets Assessment
from Centrelink www.centrelink.gov.au or Department of Veterans’ Affairs www.dva.gov.au
4. If applicable, a copy of enduring power of
attorney and/or guardianship documents.
5. Submit these documents to the facility
manager who will discuss your needs and current availability of accommodation.
Independent living Living in one of our independent living units is just like living in your own home, except you can forget about mowing the lawn, collecting the mail or worrying about maintenance problems - we do it all for you. This is just one reason why residents have chosen to enjoy the best years of their life in such a relaxing location. Residents of our serviced apartments enjoy all the facilities Lakefront Village has to offer, maintaining an independent lifestyle without the hassle of household chores. An ACAT assessment is not required for independent living.
High Dependency Care Independent living loan and license arrangements CAC operates under a loan/license agreement which permits you to occupy the premises, but you do not own the premises. New residents are granted a 99 year lease which is registered at the Land Titles Office. You pay an ingoing contribution in the form of an interest free loan. You also pay recurrent levy on a fortnightly basis. Recurrent levies are 30% of the single aged pension rate for singles and 35% for couples.
The recurrent levy covers all expenses and services of the village including maintenance of lawns, gardens, pathways and trees, exterior maintenance and upkeep of the village property, electricity to common areas, full replacement fire insurance policy, normal use of the emergency call system, public liability and workers compensation insurance, all council rates and charges, village bus and administration of the village. 23
Christadelphian Aged Care 11 Queensbury Rd, Padstow Heights NSW 2211 P.O. Box 690, Riverwood NSW 2210 Phone: (02) 9782 6000 Fax: 9782 6001 E: contact@chomes.com.au
Ashburn House
Casa Mia
20-34 Ashburn Place, Gladesville NSW 2111 Ph: (02) 8876 9200 Fax: (02) 8876 9210 E: ashburnhouse@chomes.com.au
28 Alma Rd, Padstow NSW 2211 Ph: (02) 8707 6010 Fax: (02) 8707 6052 E: casamia@chomes.com.au
Chamberlain Gardens
Ridgeview Aged Care
53-67 Chamberlain Rd, Wyoming NSW 2250 Ph: (02) 4329 8000 Fax: (02) 4329 8099 E: chamberlain@chomes.com.au
95 Daintree Drive, Albion Park NSW 2527 Ph: (02) 4235 7600 Fax: (02) 4235 7650 E: ridgeview@chomes.com.au
Southhaven Nursing Home and Hostel
Lakefront Retirement Village
11 Queensbury Rd, Padstow Heights NSW 2211 (NH) Ph: (02) 9782 6010 Fax: (02) 9782 6011 E: southhavennursing@chomes.com.au (Hostel) Ph: (02) 9782 6030 Fax: (02) 9782 6031 E: southhavenhostel@chomes.com.au
1 Village Way, Canton Beach NSW 2263 Ph: (02) 4396 4288 Mob: 0410 613 280 Fax: (02) 4396 3778 E: lakefrontvillage@chomes.com.au
www.chomes.com.au