C h ristade lph ia n A g e d C a re
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W I N T E R
N E W S L E T T E R
RIDGEVIEW Address: 95 Daintree Drive, Albion Park NSW 2527
Winter is the time for comfort, for good food and
WARMTH for the touch of a friendly hand and a talk beside the fire: it is the time for
HOME - Edith Sitwell
Phone: (02) 4235 7600 Email: admin@chomes.com.au
Manager’s Message Welcome to Ridgeview I would firstly like to thank all the residents and family members for their support over the past three months while we have dealt with the recent lightning strike affecting many aspects of the operations at Ridgeview. We should have the majority of repairs attended, including the Cal system and telephones. We do encourage you to provide us feedback and appreciate your patience through this difficult time. In line with feedback provided by one of our residents’ family members, we will be placing feedback forms at each care station to allow ready access to forms to provide us feedback. We have had quite a lot of feedback over the past few months from residents and their families and this has allowed us to refine what we are doing to ensure we are meeting the needs of our residents and families. We are excited to have Katie Dalton, our new Care Manager, start at the Home. Katie comes with a wealth of experience both in management and education. We have put a profile in the newsletter so you can learn more about her. Katie has been working closely with the staff at the Home to refine roles and responsibilities so they are more aligned with the organisations goals and so the staff are feeling well supported. This will flow onto the care provision for residents at the Home. In an endeavour to address the behaviours of staff in the workplace, we have implemented a number of strategies including the recent development of the Pulse culture program. Christadelphian Aged Care has taken the step to focus on creating a specific culture with our staff. Our aim is to continue to improve our service and quality of care and are committed to developing a staff culture that delivers success in all areas of our business. We have partnered with Pulse Australasia to lead us in building a culture based around our “signature behaviours”. Pulse will support us to promote and actively demonstrate the desired behaviours. To make sure we are progressing staff complete a survey three times a year to monitor the change in our culture. The program is designed to transform the culture of our organisation and improve both the experiences and productivity of staff while at work and therefore our business performance. CEO Ross Peden launched the program and our signature behaviours on April 26 this year. continued over page