Candlelight Magazine - June 2017

Candlel ght

Magazine

A publication of Christadelphian Aged Care

Drop by for a coffee & cake at our new cafe Why butterflies have begun appearing around our Homes Virtual reality opens up a world of wonders for residents

June 2017

CONTENTS www.chomes.com.au

June 2017

Highlights Join us on our journey Providing outstanding and consistent care for our residents is at the core of our organisation, along with creating a happy and innovative workplace for our staff.

Christadelphian Aged Care has embarked a three-year journey with Pulse Australasia to create an intentional culture across our whole organisation.

The aim of the program is to create Homes and Villages where both residents and staff thrive.

We invite residents, staff, families and visitors to come along with us on this journey, and let us know when our staff display outstanding behaviour so it can be recognised and celebrated.

With the help of our Heavenly Father we will be able to provide the best possible environment for all in our care.

Graham Cavanagh-Downs Chairman Editor: Jenny Galbraith Photos: Jenny Galbraith, David Henry and CAC staff Cover: Southhaven residents Noreen and Rita at the opening of the new Link Building The Candlelight Magazine is published by Christadelphian Aged Care, a not-for-profit provider of aged care and retirement services in NSW and QLD. Š2017 Christadelphian Aged Care 1 Arab Rd, Padstow NSW 2211 Accommodation enquiries: 1800 246 637 E: admin@chomes.com.au

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CAC News Living and thriving through intentional change World of wonders virtually here In memory of Ernie's legacy Happy Days are here to stay Bookworms love mobile library Staff save money with a click

Our Villages & Homes Aged care guide

Find us on Facebook: facebook.com/christadelphianagedcare

Follow us on Twitter: twitter.com/CACagedcare

Enjoy a coffee among the trees A

stylish cafe with stunning views of the surrounding bushland and creek is part of a significant expansion at Southhaven Aged Care in Padstow Heights.

The Link Building was officially opened in April, and connects the Treetops and Riverside sections of the Home to allow for easier access for residents, staff and visitors.

Southhaven Aged Care's Facility Manager Peter Jessing and Christadelphian Aged Care's Chief Executive Ross Peden cut the ribbon on the building on April 12 in the company of around 60 residents, families, board members, staff and visitors.

The building will now become the main entrance of the Home, with a beautiful reception area, cafe, recreation room and theatre and administration offices.

Ernie's Cafe is open Monday to Saturday, with a large deck area overlooking bushland and Salt Pan Creek.

Chief Executive Ross Peden said Southhaven had played an important role in the history of the organisation.

"In many ways when you look back at the history of the Homes Southhaven has been the spiritual home and the nexus from where everything grew," he said.

Christadelphian Aged Care's Chief Executive Ross Peden and Southhaven's Facility Manager Peter Jessing cutting the ribbon.

Facility Manager Peter Jessing said the new cafe would benefit residents, families and staff.

"This cafe is a really great place for residents and relatives to come and enjoy each other's company while having a coffee, which will be served to you by our friendly staff," he said.

The cafe was named Ernie's Cafe, after a Christadelphian resident who lived at Southhaven. (See page 11 to read Ernie's story.)

"Ernie was very important to us, he left us quite a big legacy when he passed away, and we thought it would be good to recognise that by calling the cafĂŠ after him," Ross said.

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CAC News

Boutique Home receives facelift T

he finishing touches are being made on renovations at Northcourt Aged Care in North Parramatta, which have transformed the Home into a beautiful boutique living environment for 39 residents.

The Vista Residents at The Vista at Courtlands Aged Care in North Parramatta will soon enjoy upgrades to their rooms and living spaces after renovations began in May.

The refurbishment has seen the Home receive a major facelift to create a more modern and comfortable space for residents, including fresh paint in beautiful lavender tones and new flooring and furniture.

Every room will receive new paint and flooring to give the Home a fresh and modern look. The entranceway will be upgraded, along with the administration offices and the lounge areas.

The lounge area has been redesigned and a large outdoor deck with a barbecue area (pictured above) constructed to encourage more residents to spend time outside.

New nursing and security systems have also be implemented to create a safe and modern environment for residents and staff.

More landscaping and hedging is also being worked on around the Home and the front entrance.

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The renovations will be done in stages to reduce the impact on residents, families and staff, and is expected to take six months.

In consultation with residents and their families those in affected rooms will be moved to nearby rooms for around two weeks while the works are being completed, and then moved back into their original, upgraded rooms.

Strict measures are in place to ensure the safety of everyone at the Home.

The entranceway of the Home will also be redesigned with a new portico area and refurbishment of the central courtyard.

Works at the Home are expected to commence in the latter half of the year.

Southhaven The Link Building was officially opened in May, including a new cafe, reception area, administration offices and theatre.

Engineers and consultants examine the stripped out area in The Terrace.

The Terrace All rooms on Level 2 of The Terrace at Courtlands Aged Care have been stripped back to concrete as part of the major renovations of the Home.

The renovations will result in modern and elegantly decorated rooms and common areas for our residents, and will allow them to remain in place as their care needs change.

Engineers and consultants are assessing the underlying structure of the area, and building plans are being finalised.

Building works are expected to commence in three months.

Courtlands Village Five available apartments at Courtlands Village in North Parramatta will undergo renovations in the next month.

New kitchens will be installed, along with new carpet, paint and bathrooms in some of the units.

A new carpark is being planned for the Home for the convenience of staff, families and visitors, along with a ramp from the carpark to the entrance.

The entranceway from the new Link Building to Treetops will be beautified with a clearer walkway through the activity room.

Rooms in Treetops will also receive new furniture and bedspreads.

Maranatha Construction of four brand new Independent Living Units at Maranatha Village in Kallangur Queensland is well underway, along with the renovations of 11 existing units.

Due to the popularity of the Sunshine Cafe at Maranatha Aged Care the area will be extended, with some of the outdoor area enclosed and airconditioned to create a more practical space for residents, staff and visitors.

A second pergola is also being built overlooking the croquet lawn near the lagoon, to allow spectators to comfortably watch games.

The builders will work on two units at a time, with each one expected to take around six weeks.

Ashburn House Plans are being finalised to create larger rooms and more practical spaces for Ashburn House in Gladesville as part of a major renovation project.

Bay windows will be built in some of the rooms to create more space, and dining and lounge areas will be extended.

Renovations and construction of Independent Living Units at Maranatha is well underway.

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Living and thriving through intentional change Christadelphian Aged Care has embarked on a three-year journey to create a culture of positivity and action.

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hen butterfly stickers started appearing around our Homes, Villages and offices, staff began to wonder what was in store for Christadelphian Aged Care in 2017.

All was revealed on April 26, when simultaneous launches were held across all our sites in NSW and Queensland, and staff were introduced to four "signature behaviours" that would become the backbone of a three-year cultural change program.

Christadelphian Aged Care's Chief Executive Ross Peden said while workplace cultures usually developed over time, working towards an intentional culture would create a better environment for staff and residents.

"When I walk into one of our Homes or Villages, the first thing I notice is the feeling, or 'vibe'. It comes from seeing how our staff interact with residents, families and each other," he said.

"It is our staff who provide the heart of our organisation. We want to build on that and create a consistent attitude towards care across all our Homes and Villages."

Christadelphian Aged Care has partnered with Pulse Australasia to help lead the organisation through this journey of change.

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"When I walk into one of our Homes or Villages, the first thing I notice is the feeling, or 'vibe'. It comes from seeing how our staff interact with residents, families and each other."

"Our aim is to continue to improve our service and quality of care, and a staff culture that supports this aim is vital to our success."

To make sure the program produces real results, staff complete a survey three times a year to monitor the progress and change in our culture.

Every single staff member is involved in the program, including the Executive Management and the Board.

Volunteers, families and visitors can be involved by pointing out when staff have displayed one of the behaviours.

Giant butterflies with signature behaviour icons are on display around our Homes, Villages and offices, and staff can write examples and stick this on the wings.

Jacob Morgan, Manager, Risk and Culture, is leading the roll out of the program, and said Pulse would support the organisation as it worked to promote and actively demonstrate the desired behaviours.

After staff consciously worked to display the behaviours everyday they would soon become second-nature, Ross said.

"The program is very positive and fun, and all staff can contribute through recognising when their peers do the right thing," he said.

Visit facebook.com/christadelphianagedcare to see a video of the launch!

"The end result will be environments where both staff and residents thrive."

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World of wonders virtually here Virtual reality technology is paving the way for older people to continue to explore the world around them.

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magine swimming idly through the ocean surrounded by a myriad of fish and sealife, or racing down a mountain on skis as snow swirls around you - all from the comfort of your home.

Christadelphian Aged Care introduced virtual reality into its Gladesville Home this year to open up residents to new experiences or relive ones from their past.

Recreation staff from Ashburn House gave residents the opportunity to use virtual reality as part of their lifestyle program.

Lifestyle Coordinator Tara Plaisance said research had shown virtual reality could reduce social isolation, anxiety, wandering and depression in some older residents.

"Many of our residents no longer have the freedom to go on one of our resident bus trips, let alone go on a holiday to Bali," she said.

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"The virtual reality experience brings all these opportunities back and more."

"Many of our residents no longer have the freedom to go on one of our resident bus trips, let alone go on a holiday to Bali. The virtual reality experience brings all these opportunities back and more."

Virtual reality goggles are fitted onto the residents, which transports them into a live action and sound 360 degree experience previously out of their reach.

The residents experienced scuba diving, skiing, canoeing, a Bali holiday, an orchestra and circus.

"Residents who were introduced to virtual reality reacted wonderfully with gasps of delight, and pointed out fish in the ocean or were surprised by tricks during the cirque de Soleil experience," Tara said.

Diversity a reason to celebrate This year residents and staff from our Padstow Home are discovering more about those who live and work around them.

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very month residents and staff from Casa Mia in Padstow celebrate a different culture from around the world with food, music, dancing and costumes.

Around 30 per cent of the Home's residents were born overseas, as well as 90 per cent of its staff.

Volunteer and Pastoral Care Coordinator Cathy Strachan said the celebrations were an opportunity for residents and staff to connect with the culture they identify with, and appreciate the cultures of those around them.

So far this year they have celebrated

Australian, Italian, Chinese, Indian, Irish and Greek cultures.

"It helps to better understand people you are living or working with. That's the whole point of cultural education, so you can get on better with your neighbour," Cathy said.

The Home is also planning a cultural garden walk, where there will be stations with plants, artefacts, music and flags representing different cultures of their residents.

"We want to capitalise on our garden and our residents love being outside, so we will use the garden to celebrate our diversity," Cathy said.

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New staff Manager, Risk and Culture - Jacob Morgan

Jacob joined Christadelphian Aged Care earlier this year to help staff understand health and safety risks, and work on practical solutions to improve and measure the way we handle risk within the organisation. He is also leading our cultural change program, which will support the focus to have employees fully engaged with the work we do.

Maranatha Facility Manager - Suzette Robertson

Suzette began as Facility Manager at Maranatha in Kallangur Queensland late last year, after working in the aged care industry for more than 20 years. Her philosophy to aged care is choice and quality, and where possible to work with families and residents to provide choice on how residents would like to live their lives.

Technology Project Manager - Sam Rose Technology is always changing, and it is now the role of Sam to implement new technology into the organisation, and assist Head of Technology Ben Dailey to roll out future improvements to benefit staff and residents. In his spare time he races cars on tracks around the country.

Technology Service Manager - Alex Young Who do staff call when their computer just won't do what it's supposed to? Alex of course! His role is to support the IT infrastructure for the organisation, as well as provide support for users. When he's not solving IT problems he loves to spend his time dirt-bike riding.

Volunteer & Pastoral Care Coordinator - Mark Vickers When Mark was a wheelchair technician he realised how much he loved helping people, so it was a natural transition into the Volunteer and Pastoral Care Coordinator role at Chamberlain Gardens in Wyoming. Every door he opens into a room is another person's life, and if he can help them in any way he feels like he's made a difference.

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In memory of Ernie's legacy A lifelong bachelor, Ernie Erwin had a passion for milkshakes, music, cars and the Bible, and now his legacy is remembered at our new cafe.

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alk into the new cafe at Southhaven Aged Care in Padstow Heights and you will immediately notice “Ernie’s Cafe” scrawled above the doorway.

Ernie (Howard) Erwin, a resident of our Padstow Heights Home before he passed away in 2015, grew up on the family farm in Peakhurst, with his parents and sister Valerie.

The family attended the Christadelphian ecclesia at Central for many years, before joining Shaftesbury Rd in Burwood and then Riverwood.

Ernie taught himself the keyboard and could play by ear. He composed his own music and was known as a talented musician.

He owned quite a few cars, and loved going on roadtrips, including up to Queensland.

On one such trip became lost, and because there were no street lights back then, drove all night until he found some lights in a town.

He had ended up Cairns, and stayed there for a few months because it was so warm.

"We had a very close relationship as neither of us married, but we spent our lives doing nearly everything together and caring for one another."

Ernie never married, but didn't have any regrets, as he relayed in a story on his life before he passed away.

"I never really felt sad about not getting married and having children," he said.

"I used to get on well with my sister Val. We had a very close relationship as neither of us married but we spent our lives doing nearly everything together and caring for one another."

Ernie's favourite morning tea was a milkshake and cupcake, and after leaving Christadelphian Aged Care a substantial legacy, he has been remembered in the name of the new cafe at Southhaven.

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'Odd couple' forge friendship Renovations at Northcourt Aged Care has sparked an unexpected friendship between two very different residents.

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hey describe themselves as "chalk and cheese", but roommates John and Jim from Northcourt Aged Care in North Parramatta have forged an unexpected friendship.

Jim has lived at Northcourt for around six years, and was living in a single room for much of that time.

During renovations residents were moved to Courtlands Aged Care just up the road, where Jim moved into shared room.

When John heard they were moving into shared rooms he looked around for his ideal roommate.

"Virtually all I'd done with Jim was play a couple of games of dominoes, and I always used to wave if his door was open because he was right next door to me," John said.

"It's turned out good since then, as we decided we actually liked each other and got on well together."

John describes his roommate as an "old-style 12

"As far as I'm concerned I'm very happy here. We like all sorts of sports, we both like the bedroom door wide open at night, and we both hate the cold." gentleman", while he is more outspoken and makes sure Jim's needs are met.

When the renovations were finished and they were moving back to Northcourt, Jim decided he would prefer to continue sharing with John rather than going back to his single room.

"As far as I'm concerned I'm very happy here. We like all sorts of sports, we both like the bedroom door wide open at night, and we both hate the cold," Jim said.

"I admire the activities that John has had in his life, and I'm always interested to hear his stories."

Happy Days are here to stay A vintage 1950s-themed cafe complete with a jukebox and air hockey table has become a social hotspot at Ridgeview Aged Care.

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alk into the new cafe area at Ridgeview in Albion Park and you'll be forgiven if you think you've just walked onto the set of the old TV show Happy Days.

The space is being used by residents, families and visitors as a place to chat, enjoy a tea and coffee while enjoying the views and listening to music on the jukebox box.

A guitar hangs on the wall next to old records and retro posters of Marilyn Monroe and Elvis Presley, while a colourful jukebox box lights up as it plays classic tunes.

Vintage table and chairs have now been sourced, and the current kiosk will expand into the area to sell cafe-style tea, coffee, cakes and toasted sandwiches.

When a resident suggested the need for an extra sitting room for residents and families, staff and volunteers ran with the idea, and began scouring local op shops for decorations.

"We wanted to achieve an authentic 1950s cafe feel with true vintage items for the space," said Volunteer and Pastoral Care Coordinator Michelle Chate.

"Residents, families, staff and volunteers are absolutely delighted with the space. The residents officially voted and named the space Happy Days Cafe."

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Bookworms love mobile library Every two weeks the Bookmobile visits our Wyoming Home on the Central Coast to cater for lovers of the written word.

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rips to the local library are always enjoyable for those who love getting their teeth into a new book.

Recreation Officer Sharon Mesic said the mobile library reduced social isolation and kept the residents stimulated.

But for those residents at Chamberlain Gardens in Wyoming who find it difficult to make the trip as they grow older there is a service that brings the books to them.

"Residents also engage in conversation about the books they are reading talking to staff about the book when asked," she said.

The Bookmobile is run by the local council and visits nursing homes, schools and community centres to ensure everyone has access to good literature.

Books and other materials are rotated on the Bookmobile to ensure regular circulation of titles.

The colourful van visits Chamberlain once a fortnight so residents can return books and select new ones to borrow.

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"The library will also try to source a book at a residents request. It’s an excellent service."

Save money with a click A new reward and recognition program is helping Christadelphian Aged Care staff save money every day.

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t's always a buzz to get a discount at the supermarket or your favourite stores, and now staff at Christadelphian Aged Care have hundreds of dollars worth of savings at their fingertips.

"Employees are loving the regular savings from a variety of retailers, be it groceries, luxury items, and the weekly offers."

This year Christadelphian Aged Care launched a reward and recognition program to show appreciation to all staff and allow managers to easily thank their teams for all their hard work.

"With Ignite, we hope to further increase the morale and work satisfaction of our staff across all our Homes."

Ignite - Recognising Excellence is an online platform where all employees can access discounts from hundreds of different retailers everyday, and potentially save hundreds of dollars a year.

Managers can also use the platform to send their staff certificates and cards to thank them for excellent work.

Human Resources Officer, Joshua Harris, worked on the rollout of the program, and said the program aimed to recognise the work of Christadelphian Aged Care employees and increase morale.

"By creating an expanded and structured reward and recognition program accessible by all employees, our managers will be able to more effectively recognise and reward the excellent work exhibited by our staff members," he said,

All staff have access to Ignite by visiting www.cac.rewardgateway.com.au and using their email addresses and payroll number to get started.

If staff members don’t have access to an email addresses, there is a 24-hour customer service hotline on standby to assist.

"The Ignite program has received great feedback from both managers and our employees," Joshua said.

"Managers are excited by the simple and easy to use functionality of the program to recognise and reward their staff.

"Employees are also loving the regular savings from a variety of retailers, be it groceries, luxury items, and the weekly offers," he said.

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Launch Day! The Pulse cultural change program was launched on April 26 across all our Homes, Villages and offices.

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Our Homes & Villages

Homes and Villages

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Courtlands Village (North Parramatta)

Independent living at its best C

ourtlands Village is set among magnificent landscaped grounds and carefully manicured gardens, and combines independence with membership to an active community.

Residents can embrace a lifestyle that is as active or relaxed as they like. The Village is located close to shops and medical facilities and only 4km from the heart of Parramatta.

Amenities Courtlands Village facilities include lounge rooms, meeting rooms, a bar and barbecue area. There are also billiards and games rooms, arts and crafts rooms, a library and theatrette. The Village also has its own chapel, hair salon and computer room with internet access.

Courtlands Village offers the highest levels of care and service with 24-hour onsite support.

Along with the self-care apartments the Village also offers higher levels of care, including a nursing home, which allows a smooth transition for residents as their care needs change.

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Maranatha Village (Kallangur)

Enjoy the golden years in Queensland S

pend time at Maranatha and it won't take long before you begin to appreciate the strong bonds of friendship and support between the residents who have made the Village their home.

The community is located in the northern Brisbane suburb of Kallangur and features ground-floor units with secure garages surrounded by beautiful gardens for those looking to retire in comfort among friends.

Our residents continue to pursue their passions and interests, whether it be travel,

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quilting, snooker or weekly lunches in the Sunshine Cafe.

The large recreation room features a library, snooker table, comfortable couches, an entertainment unit, kitchenette and plenty of space for activities and functions.

There are also barbecue facilities and outdoor areas to enjoy the sunshine with family and friends.

The care facility located within the Village offers peace of mind that support will always be close by.

Westcourt Village (Westmead)

There’s no place like home Join a close-knit community W

estcourt Village is a small retirement community in Westmead that offers modern self-care accommodation with access to extra care services if required.

The Village is located near Westmead Private Hospital and provides independence to residents in a safe and secure environment.

Amenities There are a range of facilities for residents to enjoy in the nearby Courtlands Village, including a hair salon, gym, bar and recreation rooms. The Village bus is available to transport residents to Courtlands Village.

Westcourt residents have access to the full lifestyle program at Courtlands Village, including social activities.

Accommodation Westcourt consists of six two-bedroom villas and four two-bedroom apartments which include: • Either a balcony or a courtyard area • A smoke alarm, security and intercom system • A modern kitchen • Modern bathrooms • Personal laundry • Quality wool carpet • Air conditioning • An emergency call pendant for personal use

Services Residents of Westcourt can enjoy weekly shopping trips, luncheons and other day trips out of the Village. Other services such as cleaning can also be arranged upon request.

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Ashburn House (Gladesville)

That special touch of care A

shburn House is a modern aged care Home designed to create a living environment that not only encourages a healthy and active lifestyle, but one that feels like home. The Home is located in the Sydney northern suburb of Gladesville, close to Looking Glass Bay and Banjo Patterson Park.

Ashburn House incorporates the latest innovative design concepts and modern technologies to provide personalised care within a peaceful and secure environment.

Accommodation Ashburn House offers private and companion rooms with ensuites to meet the various needs of those seeking assisted living. All rooms are stylishly furnished and fitted with modern inclusions. We also offer Extra Services packages for those seeking a premium aged care experience.

Amenities The Home is surrounded by landscaped gardens and well-appointed courtyards, and there is plenty of space for residents to 22

stroll the grounds or enjoy a barbecue with family and friends.

We also have a cafe that services coffee, drinks and light lunches with inside and alfresco dining options.

Services To complement the 24-hour nursing care at Ashburn House the entertainment and activities are designed to enhance the quality of life of all our residents and maximise their mental and physical well-being.

We understand that companionship is important to our residents and seek to offer activities that fulfill their social needs.

Casa Mia (Padstow)

There’s no place like home There's no place like home C asa Mia Aged Care is located close to the banks of Salt Pan Creek in a quiet neighbourhood in Padstow. The Home offers residents an exceptional level of care that comes from dedicated and caring staff and a commitment to enriching the lives of all our residents.

Meaning “My House”, Casa Mia is a place residents are comfortable to call their home.

Professional nursing staff are on duty 24 hours a day to care for our residents in a supportive environment and encourage them to take advantage of all facilities and services so they can enjoy their life to the full.

Amenities Casa Mia opens out to an expansive lawn and garden with a covered entertainment area.

Residents and their families can take advantage of the barbecue facilities or enjoy the outdoors with their loved ones in a corner of the garden.

Services Casa Mia has a busy social calendar run by the lifestyle team and our volunteers to encourage social interaction between residents and have fun.

Other services include: • • • • •

Regular bus outings Visiting hairdresser Entertainment and activity programs Multi-denominational church services Special events and celebrations

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Chamberlain Gardens (Wyoming)

Dedicated care on the coast C hamberlain Gardens Aged Care backs onto Niagara Park Reserve in a private and secure location in Wyoming on the Central Coast.

The Home has 24-hour professional nursing care and provides care services tailored to the specific needs of each resident.

Amenities This modern Home also features: • Landscaped gardens and courtyards • Well-appointed lounges and quiet areas with modern decor • A well-stocked library • Hair salon • A chapel with multi-denominational services Services Our lifestyle team runs a busy social calendar to foster friendships and promote social inclusion.

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Services include: • Regular bus outings • Diversional therapy, entertainment and activity programs • Volunteer program • Pastoral care services offering emotional and spiritual support to residents and their families.

“

On arrival at this facility my wife and I felt instantly welcomed as well as well as being impressed by our surroundings. The staff were also friendly and the interactions with residents that we witnessed was comforting.

Courtlands Aged Care (North Parramatta)

Complete care in Sydney's west C ourtlands Aged Care in North Parramatta is located within the larger retirement Village, and is surrounded by beautiful gardens and landscaping.

extensive gardens and Lake Parramatta Reserve. There is also specialised secure care for those with dementia and other cognitive difficulties.

The Home offers a number of different levels of 24-hour nursing care to cater for a range of needs.

For those seeking a premium aged care experience we also offer Extra Services packages, which feature superior furnishings, menu choices and other extras.

Aged care residents can enjoy the amenities within the Village including a hair salon, recreation rooms, library and kiosk.

There is also a barbecue area and outdoor picnic tables covered by shade sails.

The extensive lifestyle programs for each section of the Home includes regular outings, lunches, bingo and other social activities.

Accommodation Courtlands offers private and companion rooms with many bedrooms overlooking the

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Maranatha Aged Care (Kallangur, Qld)

Home with a heart M

aranatha Aged Care is surrounded by beautifully landscaped gardens in the northern Brisbane suburb of Kallangur in Queensland.

The integrated site offers 24-hour nursing care for residents within Maranatha Village.

Professional nursing, lifestyle and therapy staff provide care services tailored to meet the needs of each individual resident with compassion and dignity.

Accommodation Maranatha offers a range of living environments including single and double rooms with private ensuites. Many of the rooms have views of the beautiful gardens, and open out onto small courtyards.

Amenities A large lagoon forms part of extensive landscaping and is lined by a wooden boardwalk that leads to a pergola and a giant chess board. There is also a croquet lawn and plenty of room for residents and families to enjoy the outdoors.

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Outdoor functions such as barbecues and birthday parties are regularly held in the screened rotundas, and the delicious aroma of freshly brewed coffee at the Sunflower Cafe draws a steady stream of residents and visitors to enjoy its light refreshments.

Services Volunteers and pastoral carers provide companionship and help our lifestyle team with many of the activities, which contribute to Maranatha’s friendly atmosphere.

Northcourt (North Parramatta)

Personal care and comfort N

orthcourt Aged Care is located in North Parramatta and provides 24-hour care services for 39 residents.

The staff of Northcourt provides an excellent standard of care in a small, home-like and friendly environment.

Services • 24-hour Registered Nurse on duty • Rotating summer and winter menus • Morning, afternoon tea and supper served each day • Excellent individualised support and nursing care • 24-hour assistance along with emotional and rehabilitation support • Pastoral Carers who provide spiritual and emotional support • Access to community facilities, outings, and social programs run by our lifestyle team • Picturesque landscaped gardens

The residents of Northcourt also have access to the nearby Courtlands Village facilities, including a hair salon, library and recreation rooms.

There are newly renovated private and companion rooms to cater for the different needs of residents.

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Ridgeview (Albion Park)

Mountain views in the Illawarra R

idgeview Aged Care is situated in the foothills of Budderoo National Park in a quiet residential community in Albion Park, and enjoys attractive mountain views.

The Home has 24-hour professional nursing care and provides services tailored to the specific needs of each resident with compassion and dignity.

Facilities This modern Home also features: • Single and double rooms with ensuites • Landscaped gardens and delightful courtyards with barbecue facilities • Well-appointed lounges and quiet areas • Private function area • Well-stocked library • Internet cafe • In-house resident laundry • Hairdresser onsite • Chapel with multi-denominational services • Spa with massage services

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Services To complement the 24-hour nursing care at Ridgeview, the entertainment and activities are designed to enhance the quality of life of all of our residents and maximise their mental and physical wellbeing.

“

Thank you so much for the excellent care you are giving to my mother-in-law. It's a comfort to know she is well looked after.

Southhaven (Padstow Heights)

Find peace in the bushland S outhhaven Aged Care emerges from the bushland of Salt Pan Reserve, on the banks of Salt Pan Creek in Padstow Heights.

We understand that companionship is important to our residents and seek to offer activities that fulfill their social needs.

This stunning natural setting creates a living environment residents feel comfortable to call their home.

Southhaven offers an extensive range of accommodation and care services to meet the various needs of those seeking assisted living.

Our new cafe provides a perfect place for residents and families to gather and spend some quality time together.

Communal areas are designed for indoor games and entertainment and the various lounges for residents to enjoy quiet times conversing with family and friends.

Services Residents at Southhaven enjoy a busy calendar of events designed to promote an active and healthy lifestyle and encourage social interaction.

“

The staff were absolutely wonderful - great care, consideration and dignity were given to Laurel and ourselves. Laurel adored the setting of Southhaven. She loved the bark on the trees, the tree leaves swaying in the breeze, together with the birds.

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Your guide to aged care

What are the costs?

A ca us th yo

Ma Int

Residents who enter aged care in Australia are required to pay:

Care fees + accommodation fees + optional extras

Care fees These fees are determined by the Government and cover the cost of nursing care, meals and housekeeping services. They include:

Basic daily fee This is 85% of the pension, currently:

$49.07

*

+

Means tested care fee

This is an additional daily care fee based on a resident’s assets and income.

The Means Tested Care Fee is indexed and capped annually ($26,380.51), and over the lifetime of a resident ($63,313.28)*. *Correct to September 20, 2017

Accommodation fees This will differ depending on the type of room you choose. Prices are advertised on our website. You can pay in three different ways:

1

Refundable Accommodation Deposit (RAD)

Refundable Accommodation Deposit (RAD)

This is a lump sum, and the balance is refunded when the resident leaves our care, minus any agreed deductions.

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OR

2

Daily Accommodation OR Payment (DAP)

Daily Accommodation Payment (DAP)

Instead of paying a lump sum you can pay a daily fee based on the RAD, charged at theMaximum Permissible Interest Rate.

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Any combination of both

Maximum Permissible Interest Rate (MPIR)

Interest rates are determined by the Australian Government and updated quarterly.

Currently set at 5.78% (April 1- June 30, 2017)

Optional extras Depending on the Home the resident may have to pay extra for services such as telephone, internet, hair appointments and allied health services such as dental, podiatry etc.

By visiting My Aged Care: www.myagedcare.gov.au/fee-estimator/residential-care you will be able to complete and print your Residential Care Fee Estimator. Your estimate will give you the basic daily fee, the means-tested care fee and the accommodation payment.

How to apply for a placement with CAC

A daily accommodation payment is the amount alculated by converting the RAD into a daily charge sing the maximum permissible interest rate (MPIR) hat is applied on the price agreement day, or rather, our daily hotel type services.

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aximum Permissible Contact us on 1800 246 637 or visit our terest Rate (MPIR) website to book in a tour at one of our Homes, and receive an enquiry pack.

All aged care residents require an Aged Care Client Record (ACCR), which can be arranged through Aged Care Assessment Teams (ACAT). For more information on your local ACATs visit www.myagedcare.gov.au. A Request for a Combined Assets and Income Assessment also needs to be lodged with Centrelink.

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Complete a CAC application form, available on our website or enquiry packs.

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Submit these documents, and if applicable, a copy of enduring power of attorney and/or guardianship documents, to the Resident Services Officer who will discuss your needs and current availability of accommodation.

Respite and Special Care Units

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espite care is a form of support for carers. It gives people a break from their caring role, and allows older people to experience aged care services.

A short stay in our Homes can be arranged on a planned or emergency basis. To receive residential respite care an ACAT approval is required.

Booked accommodation at CAC Homes is available for those seeking short term care.

Special care units are designed to give residents the best quality of life supporting those with various forms of dementia in a safe and secure environment.

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Beautiful flowers bloom at Courtlands Village in North Parramatta.

Christadelphian Aged Care 1 Arab Rd, Padstow NSW 2211 Phone: (02) 9782 6080 Fax: (02) 9782 6081 Accommodation enquiries: 1800 246 637 E: admin@chomes.com.au

Ashburn House

Casa Mia

20-34 Ashburn Place, Gladesville NSW 2111 Ph: (02) 8876 9200 Fax: (02) 8876 9210 E: admin@chomes.com.au

28 Alma Rd, Padstow NSW 2211 Ph: (02) 8707 6010 Fax: (02) 8707 6052 E: admin@chomes.com.au

Chamberlain Gardens

Courtlands Village

53-67 Chamberlain Rd, Wyoming NSW 2250 Ph: (02) 4329 8000 Fax: (02) 4329 8001 E: admin@chomes.com.au

15 Gloucester Ave, North Parramatta NSW 2151 Ph: (02) 9683 8000 E: admin@chomes.com.au

Maranatha

Northcourt

1582 Anzac Ave, Kallangur QLD 4503 Ph: (07) 3482 5333 Fax: (07) 3886 3889 E: admin@chomes.com.au

Ridgeview Aged Care 95 Daintree Drive, Albion Park NSW 2527 Ph: (02) 4235 7600 Fax: (02) 4235 7650 E: admin@chomes.com.au

Westcourt 21 Darcy Rd, Westmead 2145 Ph: (02) 9683 8000 E: admin@chomes.com.au

7 Saunders St, North Parramatta 2151 Ph: (02) 9683 8000 E: admin@chomes.com.au

Southhaven

11 Queensbury Rd, Padstow Heights NSW 2211 (Treetops) Ph: (02) 9782 6010 Fax: (02) 9782 6011 (Riverside) Ph: (02) 9782 6030 Fax: (02) 9782 6031 E: admin@chomes.com.au Find us on Facebook: facebook.com/christadelphianagedcare Follow us on Twitter: twitter.com/CACagedcare

www.chomes.com.au