Candlel ght Magazine
A publication of Christadelphian Aged Care
December 2015
Contents
Live Life Your Way
03 04 05 06 07 08 10 11 12 14 16
rom humble beginnings more than 65 years ago Christadelphian Aged Care has grown into a signficant aged care organisation, with six Homes across Sydney, the Central Coast and Queensland.
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Bringing the gift of love and time CAC News
Creating a home for our residents Transforming lives through art Enriching body and soul New faces join the family A day at the races The world at our fingertips Our family across the sea Communities around Australia Photo spread: Ashburn House Spring Fair
Editor-in-Chief: Jane Burns
However, at the core of our services are the people who our staff and volunteers strive so hard to care for - the residents. While there are many hundred people who live in our Homes, each person is seen as an individual in our eyes, with unique characteristics, desires, needs and emotional, social and physical requirements.
"You make known to me the path of life; in Your presence there is fullness of joy." (Psalm 16:11) As the year draws to a close we reflect on past events and look forward to the next 12 months. A number of new staff have joined us over the last year, and we warmly welcome them into the CAC family. We acknowledge the hard work of our staff over the year. Our tireless volunteers are the heart of our community, and complement the love and warmth our staff bring to our residents everyday.
We are passionate about providing a person-centred approach for everyone entrusted into our care.
I thank our Heavenly Father for all his blessing this year.
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Staff timing right on target Down memory lane Being there in times of need
Graham Cavanagh-Downs Chairman
Mavis has 102 reasons to smile Our Homes
How to apply
Precious moments of love and loss
Editor and designer: Jenny Galbraith
Cover photo: David Henry
The Candlelight Magazine is published by Christadelphian Aged Care, a not-for-profit provider of aged care and retirement services in NSW and QLD. Š2015 Christadelphian Aged Care 1 Arab Rd, Padstow NSW 2211 Accommodation enquiries: 1800 246 637 E: admin@chomes.com.au
Bringing the gift of love and time
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started working with Christadelphian Aged Care about eight years ago.
The original ladies on the Volunteer Committee, who had been involved since Strathfield Nursing Home first opened, decided they would like to retire (most were in their 70s and 80s!). The committee was originally known as the Dorcas Committee and they were responsible for organising fairs to raise money for the nursing home and sewing the original curtains, sheets, towels and anything else that was needed for the Home. They also arranged concerts and provided little things the residents needed.
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Not only do I love to help make their lives a bit brighter and happier, but I love hearing their personal stories of what life was like when they were young.
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I am also involved in doing Bible devotionals at Treetops Nursing Home and organise and play the piano for the Casa Mia Choir every fortnight.
It was at this time in my life that I had a bit of spare time so I thought I’d give volunteering a go.
I really enjoy volunteering. Not only do I love to help make their lives a bit brighter and happier, but I love hearing their personal stories of what life was like when they were young.
While some of those responsibilities of the committee have changed, the majority hasn’t.
They are always so thankful of the time you can give and this makes me happy.
The new committee is still involved with fundraising, where money raised is used to provide luxuries and gifts for the residents to enjoy, as well as organising concerts.
We all deserve to be loved and looked after respectfully so try and give a little of your time for a worthy cause! Lorinda Casey, Volunteer 3
CAC News
More outdoor areas to wander
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he Maranatha 33 bed extension is well and truly underway.
Included in the plans are extensive lounge and dining areas and a large verandah overlooking the pond where residents and visitors will be able to sit and enjoy the cool of the afternoon. Acacia and B-wing gardens have been completed and many residents are enjoying the freedom to stroll around or relax at one of the garden tables with their morning coffee. A-wing garden is expected to be finished early next year. Gardens, as we know, are never finished as there is always a new flower to plant or weeds to dig up and watering to be done. Work on the Link building at Southhaven has started and we are currently in the preliminary stages of planning major renovations and extensions for Treetops. The intention is to make the majority of rooms single ensuite and create large lounge room areas where residents can join in the activities or settle comfortably with a good book. 4
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Water features, sensory gardens and pathways will create a soothing atmosphere, where residents and families can wander calmly and share stories of yesteryear.
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Plans for the dementia area have been updated and we have been fortunate to be able to extend the back courtyard three times the original size. Water features, sensory gardens and pathways will create a soothing atmosphere, where residents and families can wander calmly and share stories of yesteryear.
We receive regular requests for dementia accommodation so we were very pleased when the council approved our request to remove two supporting columns allowing us to provide two extra beds in this much needed area.
Creating a home for our residents
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CEO Ross Peden explains what’s at the core of CAC’s care.
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hristadelphian Aged Care is a charitable, not-for-profit organisation, which has been operating in the aged care sector since 1948. As a charitable operator this means that while we have to operate commercially to maintain our facilities and the services, which provide a home-like environment for our residents, staff and volunteers, all surplus funds generated by our operations are not directed to shareholders or owners but are fully reinvested back into our Homes. Aged care continues to be predominately funded from government sources, which is directed toward the non-social aspects of care for residents. As a not-for-profit organisation, Christadelphian Aged Care is able to direct some of those surpluses to fund initiatives such as our volunteer and pastoral care program, our annual activity assistant program and Christadelphian scholarships to name a few. These programs provide our residents with a welldeveloped and interactive social life in our Homes.
The pastoral care program may provide support to residents and families at a time when life can be further challenged by the often sudden and traumatic transition into residential aged care.
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As Stuart finds his feet, he will focus on the further development of our volunteer and pastoral care programs, working within our Homes and the broader Christadelphian community. Stuart’s story can be found on page 7. I would like to take this opportunity to wish our residents, staff, volunteers and families a safe and joyful Christmas and New Year.
The pastoral care program may provide support to residents and families at a time when life can be further challenged by the often sudden and traumatic transition into residential aged care.
As we enter into a New Year let us remember Our Mission and Our Values – we will enrich the quality of life of the people in our care by nurturing them through our compassion, service and comfortable living environment.
I am very happy to announce the creation of a new role - Manager, Pastoral Care and Community Services.
Ross Peden Chief Executive Officer Christadelphian Aged Care
We have been blessed to welcome Stuart Muir to this role.
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Transforming lives through art
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osé Vervoot is 18 years-old and has spray painted an interactive garden wall at Ridgeview Aged Care. José has been spray painting graffiti since he was 12 -years-old using his brother as a model. At times he chose to paint illegally and was arrested. José was bored at school so he would stay at home drawing, eventually dropping out of school. He decided he needed to make things better so he went around to the various graffiti walls and cleaned them up. He then became involved with the local youth centre in Wollongong looking at other people’s legal graffiti. He was approached by a gentleman who was interested in José's style of artwork. They got chatting and he was offered a painting job – three signs for a shop.
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He has turned the graffiti story and made it into a work of art that has far-reaching benefits.
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Others saw the signs and approached him to paint unique and interesting visuals such as an intricate tribal design and a ute. As José developed his talent he became wellknown in the community. He advertised his service on Gumtree where he was asked to paint children’s bedroom scenes. Michelle Murphy (Facility Manager) saw José's advert and approached him to work at Port Kembla Hospital. Now many offers for work are rolling in. Staff at Ridgeview described to José their vision for the dementia area and he has put it together. Abstract art and funny scenes are favourites for José, but he will turn his hand to whatever is requested. He is slowly building his business and developing his talent. He has turned around the graffiti story and made it into a work of art that has far-reaching benefits. José's mobile is 0402 006 669 if you need a wall painted a little differently.
Enriching the body and soul
Our volunteers and pastoral carers are integral to Christadelphian Aged Care’s mission, and now a new face will guide and mentor our leaders and programs.
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He seeks to promote respect for each individual, and will support the physical, emotional and spiritual wellbeing of residents and staff.
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He and his wife help with an orphanage in India, which they have visited a number of times with their three daughters. Stuart also has a range of interests beyond administration and pastoral care.
He enjoys organic gardening, and grows vegetables in five wicking gardens at home.
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tuart Muir was appointed in November 2015 to the position of Manager, Pastoral and Community Relations with Christadelphian Aged Care. In this role Stuart will support and mentor the six Volunteer and Pastoral Care Coordinators across all the CAC Homes, while ensuring the coordination and administration of these programs is in keeping with the CAC mission and values.
Bromeliads, orchids and roses can also be found in his gardens. There are ducks and chickens down near the back fence, and two small dogs that keep each other company when the rest of the family is out. He thinks the variety, shapes and colours of orchid flowers are one of the wonders of creation. Ethics in leadership and empathetic service are also passions for Stuart.
He will also help to maintain and improve the spiritually supportive, caring environment enjoyed by our residents, families, staff and volunteers.
He seeks to promote respect for each individual, and will support the physical, emotional and spiritual well-being of residents and staff.
Before joining CAC, Stuart worked for over 30 years with TAFE NSW.
He welcomes opportunities for casual contact with residents and staff as he visits each of the CAC Homes.
His most recent position was as a college manager. In this role he oversaw all operational aspects of the college, enrolling over 11,000 students each year. Stuart lives with his wife and daughters in southwestern Sydney.
CAC provides a range of pastoral services, and appreciates the full dimensions of the contributions made by all volunteers.
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New faces join the family
Find out more about the new staff who have joined CAC over the past few months. Michelle Murphy Ridgeview Facility Manager
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ichelle has spent the last 25 years nursing in Australia and the United States, predominantly in Miami and Texas. On her return to Australia, Michelle became the Director of Health for NSW Prison Services, which definitely broadened her experiences. As Director of Nursing at Shell Harbour and Port Kembla Hospitals, Michelle gained a better understanding of the health needs of the people in
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this community and the everyday challenges they face with accessing care and support. Michelle has a love of entertaining and celebrating, and would like to share this with the residents, staff and families at Ridgeview. Next time you visit, keep your eyes open for a batch of freshly iced cupcakes - Michelle’s favourite.
Michelle gained a better understanding of the health needs of the people in this community and the everyday challenges they face.
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Karen Fleming Ridgeview Care Manager
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aren joined Ridgeview in August this year.
With a nursing career spanning over thirty years, the last 17 years have been dedicated to elderly care, including palliative. Karen brings an innovative approach to care, and although her skill set is vast, her greatest expertise lies in the person-centered approach. She feels privileged to be part of the resident journey. Karen’s approach is getting to know the resident as a person – beyond diagnosis – and ensuring the older person and their carers are involved in the day-to-day decision-making, while providing care which is responsive and individualised. Karen is looking forward to working as part of the Ridgeview team and her long term career plan is to
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continue learning and providing the best possible care to the elderly. While Karen’s main passion is nursing, on her days off she is an avid reader and you will probably find her curled up with her nose in a book or taking strolls along the many local beaches.
Karen’s approach is getting to know the resident as a person - beyond diagnosis - and ensuring the older person and their carers are involved in the day-to-day decisionmaking.
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Veronica John Southhaven Care Manager
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y name is Veronica John, and I have been nursing for 24 years now and lived in Australia for the past 13 years. I love Nursing and am still learning the art of caring for people and managing teams.
One of the most interesting things for me is getting to know the residents, their adventures, their love and their accomplishments. I always am finding ways to support them and their families wherever they are in their life’s journey.
While my nursing career revolved around hands-on clinical settings, I also taught nursing in universities in Sydney for a number of years.
I love to see the aspiring confidence in staff who can accomplish much with a little help and guidance, and the smile on the residents as they appreciate a helping hand from us!
A couple of years ago I changed my stream to aged care nursing. I try to make the most of my knowledge and skills in supporting staff in resident care and comfort. I have great interest in palliative care nursing and education.
I do enjoy sports and also like to read, travel and try out new cooking recipes. I volunteer for women’s support group in the community and enjoy my time getting to know them and their vocation. I am excited to have joined Christadelphian Aged Care. 9
A day at the races A
ll across Australia excitement built as Melbourne Cup day drew near.
But none were more excited than the residents and staff at Casa Mia. Horses were chosen - do you have the grey? No, I have the favourite. Mine is still running from last year. Everyone knew which bright colours they would be cheering for. As at any special event, great care was taken when deciding what to wear. The men were sporting brightly coloured hats and highly polished shoes, with not a button missing. The ladies with flowers or hats in their hair, surrounded by wisps of delicate perfume, all were ready to enjoy the feast the kitchen had prepared for afternoon tea.
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There were hot pies of all different kinds - lamb, curry, steak and quiches - and delicious drinks to wash it all down.
Tom (who is blind) was not convinced Scarlet was a real horse until he touched her ears.
And then, in walks Scarlet, a real little Welsh pony. What a surprise! A real horse at Casa Mia. Scarlet wandered from room to room enjoying the special attention she was receiving from everybody. Tom (who is blind) was not convinced Scarlet was a real horse until he touched her ears. “She is alive!”, he said excitedly. The horses bolted from the barrier, residents cheered them on and the race was over for another year. The winners collecting their prizes, shaking hands with others, and you can guess where my horse was... enjoying the grass on the side of the track!
The world at our fingertips
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y mother has lived at Ridgeview for the past five years and I had brought my iPad in to show her some photos and video of her great granddaughter dancing. I also showed her a game that Lili loved to play and the music grabbed the attention of other residents, so a few of them had a play. I then downloaded some more games and we would play together. At one of the Resident Meetings I attended it was mentioned that the computer ‘person’ was no longer able to come and so I volunteered, as I’ve had some previous experience in teaching computers to seniors. I’ve had such fun as I am learning a lot as well. I spend Wednesday afternoon upstairs in the Internet Cafe and Thursday mornings in Sunshine using the iPads. Thursday morning is about interacting with the residents in Sunshine, laughing over snakes and ladders or tic tac toe, playing pairs and other activities which enhance and encourage thought processes or are just fun! Wednesday afternoon was firstly about learning how to turn the computer on and how it all works, how to move around and open up programs.
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There are loads of laughs watching funny YouTube videos or using Google Maps to re-visit places from the past.
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Now it’s about emailing family and friends, receiving and sending photos through email, Facetime conversation with family, conquering the golf course or winning at solitaire. There are loads of laughs watching funny YouTube videos or using Google Maps to re-visit places from the past. Some residents have now purchased iPads or tablets of their own so it’s about learning how to use them and finding and downloading activities and games they enjoy, as well as checking and replying to emails. While we laugh together, I learn about their family and friends, surprising and exciting stories about the residents’ adventures, activities, and history – so it’s a win/win activity in my opinion. Angela Shelton, Ridgeview Volunteer 11
Our family across the sea E
den House is the UK's Christadelphian Care Homes’ new venture in the east of Coventry, which opened in November 2014.
It is a humble understanding of the compassion of Christ and the ubiquitous love of God that drives this culture.
It is home to 71 residents living together as one community in individual rooms or two/three bedroomed apartments.
This understanding means we strive to see the person and not the infirmity.
Eden House is a multi-disciplined care environment, providing independent living, residential, dementia and palliative care across all living platforms. The concept at Eden House is to create a community that recognises the holistic needs of each individual person living there. At the heart of this culture is our faith, and this is reflected in the ethos and living environment.
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Each indivdual's life before the move to Eden House was full of purpose, meaning, compassion, charity and love... we believe this should continue.
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We look first at the intrinsic strength and not the weakness of each person. We celebrate what each individual can achieve in each moment, rather than what they cannot; promoting life, opportunity, inclusion and joy. This requires us to plan for spontaneity, to think carefully about meaningful occupation through the facilitation of a comprehensive well-being activity program. But most importantly, Eden House is an environment that provides the opportunity for each person to continue to ‘give’. We recognise that everyone living at Eden House has a varied, rich and valuable life experience – our residents are mothers, fathers, grandparents, brothers, sisters, friends… teachers, nurses, mechanics, accountants, train drivers, concert pianist, farmers… artists, gardeners, tennis players, railway enthusiasts, musicians and bakers.
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Eden House, as encapsulated in its name, is an environment that promotes life and new beginnings.
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Each individual’s life before the move to Eden House was full of purpose, meaning, compassion, charity and love, with the opportunity to care for others. We believe this should continue at Eden House. To this end our motivation at Eden House is to promote natural family relationships and friendships, provide the opportunity to be involved, to feel valued and to provide the occasion to give. At the heart of this approach is the inclusion and promotion of the ‘living’. Our own animals - Levi the dog, Rio the Amazonian parrot, our two cats Sooty and Tassels, and multiple fish provide companionship. Our gardens and outdoor spaces are intrinsically valuable because they promote occupation, sensory stimulation and achievement. Children and young people fill the lounges, coffee shop and corridors with laughter, spontaneity, joy and noise! They create the opportunity for our residents to give, care and love.
Too often aged care is a picture of isolation, loneliness and boredom. Eden House, as encapsulated in its name, is an environment that promotes life and new beginnings.
Communities around Australia Our sister homes across the country all share the same core values that sparked the need to create aged care facilities so many years ago.
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ethsalem Care, located at Happy Valley in Adelaide’s southern suburbs, is widely recognised as a provider of high quality residential aged care. Bethsalem continues the tradition of more than 60 years of personalised quality care to the local and Christadelphian communities. As a home “where life matters”, this House of Peace that celebrated 11 years in its current location during 2015, has a vision to be recognised by our residents and their families, our employees and our industry peers as a provider of the highest quality aged care services possible. Christadelphian Care Services (SA) also provides boutique retirement living in GreenBriars Village, a special place for the Christadelphian community to reside in a secure, well-maintained and peaceful environment where the support of aged care is close by. The co-location of these two facilities ensures care and support is available when it is needed most. We are ever grateful for the team of volunteers who make themselves so freely available to support the activities and programs of the Home and the Village. This makes it possible to have a very enviable leisure and lifestyle program with a strong focus on meaningful activities to improve the spiritual and physical well-being of everybody at Bethsalem Care and in GreenBriars Village. During 2015 we were pleased to welcome Adrian Farren into the Pastoral Care team, and together
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Sail Cafe is rarely boring or quiet, as residents, family, visitors and staff mingle together, and as such has come to represent the wonderful environment at Bethsalem.
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with Erin Cowley they both provide important spiritual and emotional support to all of our residents. Sails Cafe continues to be a hub of activity, and is a delightful place to share quality coffee and good food. Sails Cafe is rarely boring or quiet, as residents, family, visitors and staff mingle together and as such has come to represent the wonderful environment at Bethsalem. With continued blessings from our Heavenly Father, we intend to continue the good work of past generations, and working in conjunction with the government agencies to meet the increasing needs of our residents. Planning is underway for our Annual Autumn Fair in early April 2016, God willing, and we will welcome any and all visitors to this exciting day of friendship, fellowship and fun. If ever you are in Adelaide, and would like a tour of the site, or would like more information, please get in touch by phone or email and we would be pleased to share our home with you.
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ermon Village is located in the foothills of the Darling Scarp, Perth, Western Australia. The Christadelphian Welfare Association felt the need to provide affordable retirement living accommodation for the aged and needy, primarily within Chrisdadelphia, and to that end, Hermon Village was born. As with all such projects, small but confident steps were taken and the first 10 Independent Living Units were completed. The Village has now grown to comprise 20 units and a community centre. God willing two more units are planned for construction in the New Year.
The community centre is the hub of the Village, where many enjoyable activities take place such as film nights, school children’s concerts, morning teas and board game challenges. Just recently we had fun on a bus trip to Whiteman Park, where we had morning tea, a delicious lunch and a ride on the train that topped off the day. Bible class/readings are held on the first Tuesday of the month and all are welcome to the discussions that take place centered on God’s Word. If you are ever visiting Perth or thinking of relocating, drop by and say g'day. I can be reached on 0437 054 370 or chrisnrae@ webshield.net.au.
Over the past 25 years we have developed an active and successful residential respite program, as we saw an unmet need for carers to have a long break.
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livet in Melbourne has been caring for the elderly within our Christadelphian and local communities for the past 55 years. We have been blessed with those who had a vision to see a five-roomed house turn into the community we have today, where 150 elderly live and a further 20 visit daily through our bus pick-up service for day respite. The name of our care facility is derived from the Mount of Olives, which overlooks Jerusalem with a valley in between, and was a favoured place for Christ to meet with his disciples to pray and rest. We have beautiful gardens and green spaces. One of our larger gardens is dedicated to stimulating our senses, where paved and deck areas meander through plantings that feel, taste, smell and look beautiful. There are many birds and the occasional kangaroo that come up from the Mullum Mullum Valley to share in our garden.
We have carers and family tell us they feel at home, and that they sense that we are community-minded. Many come to Olivet because they know we are a Christian organisation. We have cared for mums and dads and then their children. We care for neighbours, friends and doctors of previous residents. We care also for the parents and grandparents of our own staff. We are blessed with continuity of staff, have a very low staff turnover rate and our key management staff have all given between 10–30 years of service. As staff, we revisit our mission on each study day and strive to uphold our values. We are reminded the most important person is the resident and that we are guests in their home. As a Christian organisation we uphold the teachings of Christ, which we have summarised in our theme of Kindness, Compassion and Respect. 15
Ashburn House Country Fair
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Staff timing right on target C
hristadelphian Aged Care is at its heart a person-centric business.
We aim to look after our residents with as much dignity and care as we can and this is only possible through the tireless efforts of our staff. For some time now CAC has utilised systems that aid us in the care of our residents, but up until recently, we didn’t have the same for our staff. We have now introduced a Workforce Management System called TimeTarget. TimeTarget enables us to manage our staffing requirements to ensure we are providing the best level of care to our residents. It facilitates rostering, leave and availability planning, staff replacement, award interpretation and payroll. It also enables communication with staff via e-mail and SMS. TimeTarget also enforces compliance – it ensures that our staff are current with their qualifications and police checks. 18
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TimeTarget features an advanced biometric authentication mechanism based on finger vein scanning.
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TimeTarget features an advanced biometric authentication mechanism based on finger vein scanning. This is far more reliable than fingerprint scanning and doesn’t require any cards or pin codes that can be easily forgotten or misplaced. We have seen a significant reduction in pay enquiries as a result of TimeTarget introduction and have received a lot of positive feedback from our staff. TimeTarget is enabling us to better manage our staff which allows us to better care for our residents.
“Down Memory Lane” by Milton Taylor
He stands at the doorway and try though he might, He cannot recall should he turn left or right Puzzled, he pauses, alone in the hall And wonders why ever he sits there at all. ‘til a nurse comes to free him from further despair, Gently, she leads him to sit in his chair. It’s happened before and will do so again, He’s taking wrong turnings down memory lane. He’s restlessly combing the files of his mind For details he seeks that his brain cannot find. Angrily cursing with muttered frustration, Finding no answers to salve his vexation Speaking a language that none comprehend While suffering from damage no doctor can mend And I watch him and think it’s a horrible shame That he’s taking wrong turnings down memory lane. I sit myself down in a chair by his side And hope he can’t see how I’m hurting inside, And praying that this time, somehow he might see His visitor clearly and recognise me. He frowns as he searches for the time or the place To give him a clue as he looks at my face, Then, he smiles as he tries to remember my name, He’s fumbling and stumbling down memory lane. I think of old times, the good times we had, When I wasn’t a stranger and he was my Dad I blink back my tears as my heart churns with pain Watching him struggle, then lapsing again. It’s an ongoing battle he fights every day Searching for signposts to show him the way, But those signposts are smudged out and covered with stain, And they’re pointing the wrong way down memory lane. When my visit is over I kiss him goodbye, Resenting that lost, haunted stare in his eye As he looks for the road home he won’t find today With dead ends and cul-de-sacs blocking his way So I call on the memories I have as a kid, Reviving the joys of the good things we did, And I’m thankful that my path is clear-cut and plain And I don’t take wrong turnings down memory lane.
Being there in times of need
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hristadelphian Aged Care is committed to supporting residents in every aspect of their well-being, not only their clinical and physical requirements, but also social, emotional and spiritual needs. We see our Pastoral Care Program is an important component of care. Pastoral Carers are trained and committed to providing non-denominational, confidential and compassionate support to people facing difficult times such as illness, anxiety, bereavement, insecurity, painful memories or loss of independence. We endeavour to bring grace and peace to residents, families and friends. Pastoral Care is not to be confused with “religious care”. Pastoral carers follow the leads residents provide, which may involve Bible reading, prayer or talking about religious beliefs. Pastoral care is about listening to residents and giving reassurance they are in a safe place where they can openly express their feelings. 20
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Pastoral Carers are trained and committed to providing non-denominational, confidential and compassionate support to people facing difficult times.
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If you would like to see one of our Pastoral Carers please ask a Registered Nurse, Care Manager or Facility Manager at your facility who will contact one of the Pastoral Care Team. Our Pastoral Care Team: Ashburn House: Sherene Noble Casa Mia: Cathy Strachan Chamberlain Gardens: Liz McKay Maranatha: Anne Forster Ridgeview: Michelle Bonner Southhaven: Wendy Gould
Precious moments of love and loss A
few weeks ago after lunch, I felt prompted to check on a resident and her daughter who had come to my office earlier in the day quite distressed by the circumstances of the past few days, which now left her mum dying. She had sat by her mum’s bed all night and decided to duck home for a shower and to get some fresh supplies for the time ahead. She left her daughter, the resident’s granddaughter, at her side. As I knocked and entered, I was also greeted by the resident’s niece who had spontaneously dropped in. As I was chatting to them, I noticed the change in breathing of the resident. The granddaughter became teary and asked shakily if she could ring her mum and tell her to come back. As she dialled her mobile, she held her nanna’s hand as she quietly took her last breath. I could hear her mum’s disbelief as I held her daughter’s shoulders that held her mother on the phone in one hand and her nanna in the other. I witnessed her heartbreak and torment at missing her mother’s last moments, when she returned to her mother’s side.
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I could feel the tangible emotion of the granddaughter, who was honoured to have been the one with nanna, but also torn up by her mother’s angst at not being there.
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The daughter motioned that we should all hold hands over her mum.
I can’t remember what was prayed, but I do remember the heartfelt hugs and thanks for “just being there” that I received.
Pastoral care comes in many shapes and forms. It is being invited into the intimate inner rooms of both life and death and being present for those who need extra care during these times. A few days later the daughter rang me and asked if I would say two prayers at her mother’s funeral. She said how my prayer had brought her a sense of peace and that she and the family would very much like someone who knew their mum to be involved in the funeral.
I could feel the tangible emotion of the granddaughter, who was honoured to have been the one with nanna, but also torn up by her mother’s angst at not being there. The family and extended family spent many hours processing what had just taken place. Many tears fell and questions asked, and the granddaughter was asked to recount her nanna's last moments, and everyone tried to piece together all that was taking place. At one point I asked would they like me to say a prayer for them all. 21
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porting new earrings, a sparkly outfit and a huge smile, Mavis Downer welcomed her family and friends to Ashburn House to help celebrate her 102nd birthday in December. Staff joined in the celebration and presented Mavis with flowers and a chocolate and strawberry birthday cake. Mavis Evelyn Russell was born on December 3, 1913 to Ivy and Harold Russell in Marrickville. Her siblings were Alva, Peggy and Lloyd. Mavis was called on to help with the family as Lloyd was an asthmatic and Ivy needed to devote all of her time taking care of him and saved his life many times. Lloyd went on to become a robust man and a veteran of 25 City2Surf runs! Mavis liked the movies and so did her cousin Errol Flynn (the real Errol Flynn). Errol often went ice skating with Mavis and Ivy.
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Mavis has 102 reasons to smile
Mavis liked the movies, and so did her cousin Errol Flynn (the real Errol Flynn)... the girls couldn’t leave him alone.
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Mavis learned piano and by 17 had graduated with her cap and gown from London School of Music at the Sydney Conservatorium in July 1930.
Tennis was also high on Mavis’ agenda and with her friend Minnie teamed up to play regularly. In 1932 Mavis was on a float with girls from Sydney Girls High crossing the Harbour Bridge on its opening.
“Such a nice boy and so handsome, the girls couldn’t leave him alone – he just didn’t stand a chance,” Mavis said.
By the mid-1930s an A Grade tennis player, Alan Downer was playing the banjo mandolin in Miss Porter’s Band and Mavis was asked to play piano at a do with them. The story goes that one evening after practice Miss Porter told Alan to please see Mavis safely home. In 1938 Mavis and Alan married.
Mavis was about 16 at this time and had a boyfriend who owned a sports car, and she used to meet him down at the station – her mother never found out!
Mavis was a Sunday school teacher at Hurlstone Park church where lasting friendships with Mavis Hazzard and Joan Field began. Recitals were in
fashion and Alan Downer played the “Sentimental Bloke”. Mavis and Alan were keen ballroom dancers and were seen as well on the way to ruin by the older folk of the church! Separated from Alan by the war, Mavis took a job in the bank and spent evenings working soup kitchens for the troops. Alan thankfully came home safely from the war. The next phase in Mavis’ life was the move to Canberra with the bank and she received a warm welcome from more to be life-long friends. Alan and Mavis were soon immersed in the church with Mavis running girls gymnastics classes. Canberra was a great life of bonfires, church camps, endless parties and fun. The children were disappointed when the family moved back to Sydney, settling in Cheltenham where the Downers were welcomed into the community. Mavis supported her children’s education through high school and university. Later, Alan and Mavis travelled the world together visiting South Africa, Europe and the USA where they had relatives. After Alan passed away Mavis
travelled to the USA on her own at the age of 74 to stay with Lloyd. Mavis appreciates her privileged life and turned 102 on December 3 this year. She says the key to good health and a long life is to keep busy, which she does as a resident of Ashburn House, where she continues to direct her needs and wishes for activity. Staff often enjoys a reminiscent chat with Mavis Downer - a woman who has endured living through many eras of our Australian and world history and can still relate many of her life stories.
Ashburn House
A little bit of extra care A shburn House is a modern facility designed to create a living environment that not only encourages a healthy and active lifestyle, but one that feels like home. The facility is located in the Sydney northern suburb of Gladesville, close to Looking Glass Bay and Banjo Patterson Park.
Ashburn House incorporates the latest innovative design concepts and modern technologies to provide personalised care within a peaceful and secure environment. The facility has also implemented resource and energy efficient initiatives including solar hot water and rainwater storage for gardens. Accommodation Ashburn House offers a range of accommodation and care services to meet the various needs of those seeking assisted living. All rooms are stylishly furnished and fitted with modern inclusions. 24
Facilities
Surrounded by landscaped gardens and well-appointed courtyards, there is plenty of space for residents to stroll the grounds or enjoy a barbecue with family and friends. Inside there is a choice of several comfortable lounge areas furnished with quality decor and modern fittings. Residents can choose to socialise with family or friends or take advantage of the numerous other amenities which include: • Theatre and function area • Cafe and outdoor dining area • A well stocked library • Hairdressing salon • Craft and exercise room Services To complement the 24-hour nursing care at Ashburn House the entertainment and activities are designed to enhance the quality of life of all our residents and maximise their mental and physical well being. We understand that companionship
is important to our residents and seek to offer activities that fulfill their social needs.
“
I would like to thank the staff at Ashburn House for the professional and dedicated care of my husband during his two-week respite. It was a pleasure to visit Ashburn House and meet with staff, who always had a cheerful disposition and were very helpful to me, which gave me confidence knowing that my husband was receiving excellent care. I also noticed the level of excellent care that was shown by the staff to all other residents at Ashburn House. – Gloria Ingram
Casa Mia
There’s no place like home Thank goodness for C Casa Mia – you are
asa Mia Aged Care is located close to the banks of Salt Pan Creek in a quiet neighbourhood in Padstow. The facility offers residents an exceptional level of care that comes from dedicated and caring staff and a commitment to enriching the lives of all our residents. Meaning “My House”, Casa Mia is a place residents are comfortable to call their home.
Professional nursing staff are on duty 24 hours a day to care for our residents in a supportive environment and encourage them to take advantage of all facilities and services so they can enjoy their life to the full at Casa Mia. Facilities Casa Mia opens out to an expansive lawn and garden with a covered entertainment area. Residents and their families can take advantage of the barbecue facilities or just enjoy the
outdoors with their loved ones in a corner of the garden. Services
To complement the 24-hour nursing care at Casa Mia the entertainment and activities are designed to enhance the quality of life of all our residents and maximise their mental and physical well being. We understand that companionship is important to our residents and seek to offer activities that fulfil their social needs. These include: • • • •
Regular bus outings Onsite hairdresser Entertainment and activity programs Multi-denominational church services
Residents are free to choose their own doctor or we can advise them of visiting doctors. Along with 24-hour nursing care, Casa Mia also offers a variety of allied health services.
“
all amazing. We are always inspired by the caring, happy and dignified approach from all the staff. The love and attention given to all the residents is very special. We constantly sing the praises of Casa Mia and hope our words will ensure the staff realise that we think they are all angels. - Betty, Silverdale
” “ ” A big thank you to all the daytime staff. I appreciate the care you are taking with the “love of my life”. – Richard
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Chamberlain Gardens
Dedicated care on the Central Coast Two weeks ago, just C by chance when
hamberlain Gardens Aged Care is located at Wyoming on the Central Coast. This modern facility backing onto Niagara Park Reserve is in a private and secure location and enjoys attractive views of the Australian bush. The facility has 24-hour professional nursing care and provides care services tailored to the specific needs of each resident. Facilities
This modern facility also features: • •
• • •
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Landscaped gardens and courtyards Well-appointed lounges and quiet areas with modern decor A well-stocked library Hairdresser on site A chapel with multidenominational services
Services
To complement the 24-hour nursing care at Chamberlain Gardens the entertainment and activities are designed to enhance the quality of life of all our residents and maximise their mental and physical well being. We understand that companionship is important to our residents and seek to offer activities that fulfil their social needs. These include: • •
• •
Regular bus outings Diversional therapy, entertainment and activity programs Volunteer program Pastoral care services offering emotional and spiritual support to residents and their families.
Allied health services such as dental and podiatry visit regularly or as required.
“
looking for care options for our father and sister, we came across Chamberlain Gardens. We went in without an appointment and you made time to see us. You were friendly and caring and explained our options clearly. Both are now settled and very happy. You and the staff have been extremely helpful and supportive along the way and for that we are very grateful. - Cheryl and Winton Gale
”
Maranatha Aged Care
Enjoy the golden years in Queensland M
aranatha is nestled among neatly maintained gardens in the northern Brisbane suburb of Kallangur in Queensland.
The integrated care site hosts a 52 unit village and 91 bed Home. This design allows for an easy transition as the dependency needs of our residents change over time. Professional nursing staff are on duty 24 hours a day, and provide care services tailored to meet the needs of each individual resident with compassion and dignity. Facilities Along with the attractive gardens located within the village, Maranatha also has a productive orchard, vegetable and herb gardens and a delightful sensory garden. Many residents take the time to stroll, relax and enjoy the scents and colours, which help stimulate memories and senses.
Outdoor functions such as barbecues and birthday parties are regularly held in the screened rotundas, and the delicious aroma of freshly brewed coffee at the Sunflower Cafe draws a steady stream of residents and visitors to enjoy its light refreshments. Services Volunteers and pastoral carers provide companionship and help with many of the activities, which contributes to Maranatha’s friendly atmosphere. The entertainment and activities that complement the nursing care are designed to enhance the quality of life of all our residents and maximise their mental and physical well-being. These include: • •
Allied health services Hairdresser
• • •
Bus outings with wheelchair access Multi-denominational church services Diverse activity programs
We understand that companionship is important to our residents and seek to offer activities that fulfil their social needs.
“
I am very grateful for the numerous educational training sessions I have been able to participate in and the opportunity to use this knowledge in helping the residents. - Pauline, Maranatha volunteer
”
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Ridgeview
Mountain views in the Illawarra R A very special thank
idgeview Aged Care is located at Albion Park in the Illawarra region. This modern facility is situated in the foothills of Budderoo National Park in a quiet residential community and enjoys attractive mountain views. The facility has 24-hour professional nursing care and provides services tailored to the specific needs of each resident with compassion and dignity. Facilities
This modern facility also features: •
• • • • • • •
28
Landscaped gardens and delightful courtyards with barbecue facilities Well-appointed lounges and quiet areas Private function area Well-stocked library Internet cafe In-house resident laundry Hairdresser onsite Chapel with multidenominational services
Services
To complement the 24-hour nursing care at Ridgeview, the entertainment and activities are designed to enhance the quality of life of all of our residents and maximise their mental and physical well-being. We understand that companionship is important to our residents and seek to offer activities that fulfill their social needs. These include: • •
•
Regular bus outings that include wheelchair access Diversional therapy, entertainment and activity programs Volunteer program offering activities and social support for our residents
Allied health services such as dental and podiatry also visit regularly or as required.
“
you to all the staff at Ridgeview. A very special thanks to RN Rebecca, AINs Adel and Kath who stayed with my mother at the last stages of her life. It was so comforting to know they were there. Also a very special thankyou to Karlene for the help in transitioning my mother there. I would gladly recommend Ridgeview to any of my family and friends as to a lovely place to go at their time of need. – Petra Medcalf, Albion Park
”
Southhaven
Enjoy a peaceful life in a bush setting face-to-face during T Dad’s respite month reetops and Riverside (formerly Nursing Home and Hostel) emerge from the bushland of Salt Pan Reserve, on the banks of Salt Pan Creek in Padstow Heights. This stunning natural setting creates a living environment residents feel comfortable to call their home. Southhaven offers an extensive range of accommodation and care services to meet the various needs of those seeking assisted living. Treetops Cafe is an ideal place to enjoy the natural bush canopy where kookaburras chortle and galahs congregate. Communal areas are designed for indoor games and entertainment and the various lounges for residents to enjoy quiet times conversing with family and friends.
Services
Residents at Southhaven enjoy a busy calendar of events designed to promote an active and healthy lifestyle and encourage social interaction.
“
The McCluskey and Grubmier families would like to personally thank you for helping Mum and Dad through this most difficult and life changing time. The many nursing home facilities Steve, Mum and I have been to over this last year did not provide us with all the helpful information in relation to respite care and permanent care as you did at our meetings. Your support over matters of concern to us over the phone and
helped us through this experience. The family are also very grateful to you and Peter for permanent placement for Dad into Southhaven Nursing Home, thank you so much. It would be thoughtless of us not to mention we have found all the staff are all very kind and considerate in the care they provide to all the residents. Veronica in particular is understanding and very supportive in helping us manage the issues Dad has experienced during his time at Southhaven. – Steve and Maureen Grubmier, Revesby
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Aged Care Changes
Living Longer, Living Better Government regulated aged care reforms became effective on July 1, 2014. Residents who enter into Christadelphian Aged Care will have a choice of paying a Refundable Accommodation Deposit (RAD), a Daily Accommodation Payment (DAP) or a combination of both. Residents have 28 days after entry to decide their choice of payment. CAC, as per Government requirements, has advertised on our website, the maximum amount to be charged for each group of rooms at each Home. RADs are completely negotiable. We suggest you compare similar aged care services within the locality suitable for your needs, and contact us to discuss your options.
Refundable Accomodation Payment (RAD) A refundable accommodation payment is an amount of money payable as an entry fee or rather, a purchase of your new Home. The balance of the RAD (after agreed deductions have been drawn down) will be refunded to the resident (or estate) upon the termination of the resident agreement. If any amounts are drawn down, the daily accommodation payment will be increased by an amount that compensates for the impact of receiving lower earnings due to the decreasing refundable accommodation payment balance.
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Daily Accommodation Payment (DAP)
Maximum Permissible Interest Rate (MPIR)
A daily accommodation payment is the amount calculated by converting the RAD into a daily charge using the maximum permissible interest rate (MPIR) that applied on the price agreement day, or rather, your daily hotel type services.
Interest rates are determined by the Australian Government and updated quarterly. Currently set at 6.14% (1/10/15 – 31/12/15). To calculate the DAP, multiply the RAD for a room by 6.14% and divide by 365. For example, a RAD of $300,000 becomes a DAP of $50.46 per day.
How to apply for a placement with CAC From July 1, 2014 the distinction between permanent High and Low Care was removed.
1
An Aged Care Client Record (ACCR) is required by all those applying for care and accommodation. Aged Care Assessment teams are now contactable through the My Aged Care website at www.myagedcare.gov.au.
2
Complete a Request for a Combined Assets and Income Assessment, available from www.humanservices.gov.au, and lodge with Centrelink. (By visiting My Aged Care: www.myagedcare.gov.au/feeestimator/residential-care you will be able to complete and print your Residential Care
Fee Estimator. Your estimate will give you the basic daily fee, the means-tested care fee and the accommodation payment)
3 4
Complete a CAC application form. These are available by calling by calling us on 1800 246 637 or from our website www.chomes.com.au. Submit these documents, and if applicable, a copy of enduring power of attorney and/or guardianship documents, to the facility manager who will discuss your needs and current availability of accommodation.
Government accommodation supplement – Means Tested Care Fee The Government will continue to pay a supplement to CAC for residents who they have assessed as being eligible for an accommodation supplement. Eligibility for residents entering care after July 1, 2014 will be determined under new means testing arrangements involving a combined income and asset test. The Government will either pay the maximum accommodation High Dependency supplement or a part Care accommodation
supplement, depending on the resident’s assessed financial circumstances. This is currently set at $25,731.05 (indexed) per annum (including Income Tested Fee for Home Care) during the year or currently $61,754.55 (indexed) over a lifetime (including Income Tested Fee paid for Home Care). This is charged on top of Daily Accommodation Payment (DAP) and reset each financial year.
Respite and Special Care Units
receive residential respite care you will need an ACAT approval. Low-level and highlevel care categories continue to apply for approvals for residential respite care after July 1, 2014. Booked accommodation at CAC Homes is available for those seeking short term care.
Respite care is a form of support for carers. It gives people a break from their caring role. If the person who cares for you on a day-to-day basis needs a break, a short stay in an aged care home can be arranged for you. This is called ‘residential respite care’, and can happen on a planned or emergency basis. You will return home after your short stay in the aged care home. To
Special care units are designed to give residents the best quality of life supporting those with various forms of dementia in a safe and secure environment. 31
Photo by Michael Travers: kitchenninja1@bigpond.com
Christadelphian Aged Care 1 Arab Rd, Padstow NSW 2211 Phone: (02) 9782 6080 Fax: 9782 6081 Accommodation enquiries: 1800 246 637 E: admin@chomes.com.au
Ashburn House
Casa Mia
20-34 Ashburn Place, Gladesville NSW 2111 Ph: (02) 8876 9200 Fax: (02) 8876 9210 E: admin@chomes.com.au
28 Alma Rd, Padstow NSW 2211 Ph: (02) 8707 6010 Fax: (02) 8707 6052 E: admin@chomes.com.au
Chamberlain Gardens
Maranatha
53-67 Chamberlain Rd, Wyoming NSW 2250 Ph: (02) 4329 8000 Fax: (02) 4329 8001 E: admin@chomes.com.au
1582 Anzac Ave, Kallangur QLD 4503 Ph: (07) 3482 5333 Fax: (07) 3886 3889 E: admin@chomes.com.au
Ridgeview Aged Care
Southhaven
95 Daintree Drive, Albion Park NSW 2527 Ph: (02) 4235 7600 Fax: (02) 4235 7650 E: admin@chomes.com.au
11 Queensbury Rd, Padstow Heights NSW 2211 (Treetops) Ph: (02) 9782 6010 Fax: (02) 9782 6011 (Riverside) Ph: (02) 9782 6030 Fax: (02) 9782 6031 E: admin@chomes.com.au
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