18 minute read
Help Can Be a Click or Phone Call Away
Help others – Please notice this comes after asking others for help. Nothing draws us out of our selfpity (yes, that happens to all of us) than to offer to help someone else. Many times, we can be most helpful by doing something very simple - just listen. Many problems can be resolved by allowing someone to talk about their situation. Follow-up a few days later and listen again.
Be kind – In a world where smiles are masked and where those we encounter may be infected – we need a little help to remember to be kind and respectful. Remember the golden rule, “Do unto others as you would have them do unto you.” Don’t forget to say please, thank you, excuse me and I’m sorry.
10. Set Boundaries – Don’t let people bully you and scream and carry on.
The best thing to do when confronted with an angry emotional person is to understand they are fearful. To get them out of their emotional state, explain that you hear their distress, you want to help them, and that you need them to submit their complaint in an email so you can inform those in authority. Don’t get caught up in their anger. It’s not personal.
As managers, we know we can always count on change. COVID-19 is change on steroids. Create a habit of taking care of your mental health throughout every day. Whatever it takes, do it! You are that important!
Holly Smith, CMCA, AMS, has over 20 years of property management experience within Southern California and has been in HOA management the last 4 years. Holly works for Powerstone Property Management. She serves as co-chair of CAI-CV's Legislative Support Committee and serves on the Quorum Committee. She can be reached at (760) 797-7797 or hsmith@powerstonepm.com.
CARES Line, (800) 706-7500: The Community Access, Referral, Evaluation and Support line is available 8 a.m. to 5 p.m. Monday-Friday, with resources in English and Spanish. The phones are answered by Riverside County licensed clinicians who provide support, crisis intervention and connections to outpatient, inpatient and community resources.
Peer Navigation Line, (888) 768-4968: The peer navigation line connects you to someone who is currently recovering from their own mental health issues in Riverside County. They will talk to you about how you’re feeling and direct you to resources that could help.
2-1-1 Community Connect: By dialing 2-1-1, Riverside County residents are connected to a local information hotline for individuals in crisis. Many people are familiar with this resource as a place to be connected with housing, food and income help. Resources advocates are also able to address mental health needs.
National Alliance and Mental Illness, Coachella Valley, (888) 881-6264:
Provides immediate support and behavioral health resource referrals to residents from Palm Springs to the Salton Sea.
Riverside County 24/7 mental health urgent care, Palm Springs,
(442) 268-7000: If you are experiencing troubling thoughts and need immediate help, the clinic is able to instantly connect you to counseling, nursing and provide psychiatric medication, if needed. Everyone is welcome regardless of insurance or ability to pay for services. The clinic is open 24/7 and no appointment is needed, just walk in. 2500 N. Palm Canyon Dr., Ste. A4, Palm Springs.
Crisis Stabilization Unit in Indio, (760) 863-8600: For individuals experiencing troubling thoughts and need immediate help, they can go to the clinic at 47-915 Oasis St., Indio.
National Suicide Prevention Hotline, (800) 273-TALK: The hotline is available 24/7.
Online resources: Go to 7cups.com for a free, online chat for emotional support and counseling in English or Spanish, or fee-for-service online therapy with a licensed mental health professional. Go to 18percent. org for a free, peer-to-peer online support community for people experiencing a range of mental health issues., Go to virusanxiety.com for pandemic-specific mental health support.
More resources: To search for more behavioral health providers and resources in Riverside County go to the county’s resource website at riverside.networkofcare.org/mh/ or to the CARES line website at up2riverside.org/ or the national clinic search at FindTreatment.gov.
Board Member Loni Peterson, PCAM By Jay Jarvis, CMCA, CCAM
Quorum’s profile series of members of the CAI-CV board of directors continues with Loni Peterson, who works for Associa Desert Resort Management.
Loni has a long resume in association management and related fields. She has served as a portfolio manager, an onsite manager, and executive manager in charge of Loni Peterson, PCAM other managers and assistant managers, before assuming her current position as a dedicated general manager for the PGA West II residential association. She worked for a builder for more than seven years as an escrow/ HOA/DRE coordinator. She has helped establish homeowners associations, worked in landscape maintenance, and spent ten years as a community association manager.
Loni joined CAI-CV in 2006. She describes herself as “passionate about the education of HOA practitioners - assistants, managers, board members and business partners.” She made use of that education to reach her greatest professional achievement — receiving her Professional Community Association Manager (PCAM) designation in February 2014.
Loni considers herself a hands-on manager. She explains that she is on her property daily because, “I want to know what is going on at all times.” She is quick to credit her employees for her success, noting, “I have an amazing team that works hard for me and the association.”
Loni tells us that her best qualities are her patience, caring, and compassion. In addition to these qualities, she considers herself loyal “to a fault,” hard-working, and full of energy. The occasional pat on the back helps motivate Loni, but she gets annoyed by micromanagers and “people who try to contain or hinder the way I do my job.”
When Quorum asked Loni what makes her unique, she said, “I am a friend to everyone and truly care about others’ wellbeing.” Devoted to her family, including her 24-year-old special-needs son, her 22-year-old son, who is in the Navy and stationed in Crete, and her three-year-old dog, Kona, Loni loves working out, running and hiking. However, she can’t completely
escape her professional obligations even after hours; Loni serves as the president of her own community’s association, Aliante Indio, Inc.
Her goals for her tenure on the CAI-CV board are to “continue to grow the chapter and continue to serve the organization” to the best of her ability. She also would like to get members to volunteer and join a committee. She wants to convince HOAs to support CAI-CV’s legislative projects. She says, “All associations should support our Legislative Action committee and contribute $1 or $2 a door.”
In addition to her business-oriented abilities and accomplishments, Loni has something else to offer the CAI-CV board: She tells us, “I am a shoulder to lean or cry on.” In the high-stress field of HOA management, she undoubtedly finds that to be a helpful talent.
E.J. (Jay) Jarvis II, CMCA, CCAM is community manager with HOA Office, Inc., Past President, Lafayette Village Homeowners Association, Past President and On-site manger Portola Palms Homeowners Association. Jay can be reached at jay@HOAOffice.net.
Security Program Efficacy The ABC’s & The 123’s
By Jamie Ridenhour
What is the secret to great security? The uniforms? The post orders? The coffee machine?
What are the simple ingredients that drastically impact security program efficiency and outcome from a top down perspective?
Many impactful security programs, as well as ineffective security programs, have common threads that tend to separate the two categories from each other:
INEFFECTIVE SECURITY PROGRAMS
The program “exists” and employees and management are aware that security is a thing but is often relegated to the last thought of employees and management until something adverse happens.
A – APATHETIC
Indifference towards the program. Lack of interest by management. Loss of interest and disconnect between work and security culture.
B – BUDGETARY
Lowest bid always. Not open to discussion and exploration of quality over cost. Short-term monetary goals take precedent over long-term security goals.
C – COMPLACENT
“It’s always been like this.” No interest in innovation or improvement. Satisfaction with status quo even if below expectations or abilities. IMPACTFUL SECURITY PROGRAMS
The program "exists" and employees and management are aware that security is a thing, but it's often relegated to their last thought until something adverse happens.
A – ATTITUDE
1. 2. 3.
Engaged and involved attitude toward the program. Management is proactive in supporting security goals. Integration and fostering a security culture is a part of work culture. (We should all want to keep each other safe right?)
B – BUY-IN
1.
2.
3.
Key stakeholders understand budget impacts and money spent. Open exploration of return on investment (ROI) whether tangible or intangible in regards to the program. (How do you put a money value on someone NOT getting hurt?) Evaluating what decisions are best for the overall program while not always defaulting to the lowest denominator.
C – COMPREHENSIVE
1. 2.
3.
Holistic approach to overall security. Keeping in mind all variables involving security, safety, asset protection, and liability. Staying up to date and not being afraid to strive toward best practices.
While this is by no means an exhaustive list or a “how to” guide to manage a security program, it is a resource for understanding mindsets and variables that can drastically change your security program worth and outcomes.
Whether taking on a new program, or needing to improve a current security program's start by gauging your ABC’s then work on your 123’s!
Jamie Ridenhour is a Security Taining & Compliance Manager for DSI Security Services. She can be reached at (909) 236-3827 or by email at jamie@dsisecurity.com.
GURALNICK & GILLILAND
Corporate Counsel
•
Legal Opinions
Assessment Lien and Foreclosure •
• Fees Paid by Delinquent Homeowner • Detailed Monthly Status Reports
40004 Cook St. Suite 3 Palm Desert, Ca www.gghoalaw.com Phone: (760) 340-1515 Fax: (760) 568-3053 For a Copy of our Legal Update Contact Melissap@gghoalaw.com PWLC II, INC LANDCARE MANAGEMENT
PWLC II, INC. has been providing quality landscape and golf course maintenane for our clients in Southern California since 1977. Our Palm Springs office employs more than 100 landscape professionals. PWLC specializes in "High End Landscape and Golf Course Maintenance Services". In addition to our maintenance services, PWLC II, INC has a Commercial Tree Division and a Landscape Enhancement Division. We are fully licensed and insured with a $2 Million Liability Insurance. PWLC II, INC licenses include a C27 Landscape Contractors License, California Pest Control License and a "Certified Arborist" on staff. For more information please contact us at (760) 323-9341 or email conniea@pwlc2.com
CREATIVE | BRAND | CONSULTING
Proud to be a part of the award winning CAI-CV team!
(714) 293-3749 BissellDesign.com
Recognizing Tree Risk
By the International Society of Arboriculture Submitted By Griselda Corona, FC Landscape
Learn to identify common tree defects that may indicate tree risk and understand how tree risk can be managed.
Trees provide significant benefits to our homes and cities, but when trees fall and injure people or damage property, they are liabilities. Understanding and addressing the risks associated with trees makes your property safer and prolongs the life of the tree.
Trees are an important part of our world. They offer a wide range of benefits to the environment and provide tremendous beauty.
However, trees may be dangerous. Trees or parts of trees may fall and cause injury to people or damage to property. It is important to assess trees for risk. While every tree has the potential to fall, only a small number actually hit something or someone — a target. There is no such thing as a completely “safe” tree.
It is an owner’s responsibility to provide for the safety of trees on his or her property. This article provides some tips for identifying the common defects associated with tree risk. However, evaluating the seriousness of these defects is best done by a professional arborist. Regular tree care will help identify trees with unacceptable levels of risk. Once the risk is identified, steps may be taken to reduce the likelihood of the tree falling and injuring someone.
TREES AND UTILITY LINES
Trees that fall into utility lines have additional serious consequences. Not only can they injure people or property near the line, but hitting a line may cause power outages or surges, fires, and other damage. Downed lines still conducting electricity are especially dangerous. A tree with a potential to fall into a utility line is a very serious situation. TREE RISK CHECKLIST
Consider these questions: • Are there large, dead branches in the tree? Are there detached branches hanging in the tree? Does the tree have cavities or rotten wood along the trunk or in major branches? Are mushrooms present at the base of the tree? Are there cracks or splits in the trunk or where branches are attached? Have any branches fallen from the tree? Have adjacent trees fallen over or died? Has the trunk developed a strong lean? Do many of the major branches arise from one point on the trunk? Have the roots been broken off, injured, or damaged by lowering the soil level, installing pavement, repairing sidewalks, or digging trenches? Has the site recently been changed by construction, raising the soil level, or installing lawns? Have the leaves prematurely developed an unusual color or size? Have trees in adjacent wooded areas been removed? Has the tree been topped or otherwise heavily pruned?
DEFECTS IN URBAN TREES
The following are defects or signs of possible defects in urban trees (see figure): 1. Regrowth from topping, line clearance, or other pruning 2. Electrical line adjacent to tree 3. Broken or partially attached branches 4. Open cavity in trunk or branch 5. Dead or dying branches 6. Branches arising from a single point on the trunk 7. Decay and rot present in old wounds 8. Recent change in grade or soil level, or other construction
DEFECTS IN RURAL TREES
The following are indicators or signs of possible defects in rural trees (see figure):
1.
2.
Recent site construction, grading and tree removal, clearing of forests for development Previous tree failures in the local area 3. Tree leaning near a target 4. Forked trunk; branches and stems equal in size 5. Wet areas with shallow soil MANAGING TREE RISK
An arborist can help you manage the trees on your property and can provide treatments that may help reduce the risk associated with certain trees. An arborist familiar with tree risk assessment may suggest one or more of the following: • Remove the target. While a home or a nearby power line cannot be moved, it is possible to move picnic tables, cars, landscape features, or other possible targets to prevent them from being hit by a falling tree Prune the tree. Remove the defective branches of the tree. Because inappropriate pruning may weaken a tree, pruning work is best done by an ISA Certified Arborist. Cable and brace the tree. Provide physical support for weak branches and stems to increase their strength and stability. Such supports are not guarantees against failure. Provide routine care. Mature trees need routine care in the form of water, nutrients (in some cases), mulch, and pruning as dictated by the season and their structure. Remove the tree. Some trees with unacceptable levels of risk are best removed. If possible, plant a new tree in an appropriate place as a replacement.
Recognizing and reducing tree risk not only increases the safety of your property and that of your neighbors, but also improves the tree’s health and may increase its longevity!
ENSURING QUALITY CARE FOR YOUR TREE
Trees are assets to your home and community and deserve the best possible care. If you answered “yes” to any of the questions in the tree risk checklist or see any of the defects contained in the illustrations, your tree should be examined by an ISA Certified Arborist.
For a list of ISA Certified Arborists in your area, please visit www.treesaregood.org. If your tree is located near a power line, contact your local electrical utility.
©2011 (1998, 2004) International Society of Arboriculture.
Developed by the International Society of Arboriculture (ISA), a non-profit organization supporting tree care research around the world and is dedicated to the care and preservation of shade and ornamental trees. For further information, contact: ISA, P.O. Box 3129, Champaign, IL 61826-3129, USA.
E-mail inquiries: isa@isa-arbor.com
FEATURE YOUR COMPANY ON THE COVER $4.95
JANUARY 2020 JANUARY 2020
EVERY COVER HAS A STORY. TELL US YOURS!
CONTACT THE CAI-CV OFFICE
FEATURING
10 Laguna de la Paz Homeowners Association 16 Speed Bumps 24 HOA Earthquake Insurance Dispelling the Myths and Understanding the Risks 34 The Financial Risks of Not Obtaining A Reserve Study MUST BE CAI-CV MEMBER
IN GOOD STANDING
( 760 ) 341 - 0559 admin@cai-cv.org
A PROFESSIONAL LAW CORPORATION
A FULL-SERVICE LAW FIRM DEDICATED TO THE SUCCESS OF COMMUNITY ASSOCIATIONS SINCE 1973
> Legal Opinions > Enforcement > Governing Document Amendments > Contract Review > Assessment Collections > Litigation > Elections/Annual Meetings > General Legal Services
THE RECOGNIZED AUTHORITY IN COMMUNITY ASSOCIATION LAW FioreLaw.com / 760-776-6511
Join the HOA Leaders Idea Exchange
www.DesertCitiesHOACouncil.com CLICK HERE AND JOIN TODAY!
75410 Gerald Ford Drive, Suite 102 Palm Desert, CA 92211
BLACK IS FOR LOCAL EVENTS CAI-CV UPCOMING EVENTS SIGN UP FOR LOCAL EVENTS AT CAI-CV.ORG AND FOR CAI NATIONAL EVENTS AT CAIONLINE.ORG
JULY
CAI-CV’s Assistant Manager on the Run (for assistant managers)
WHEN: FRIDAY, JULY 10, 2020, 8:30 A.M. WHERE: Virtual via Webex
CAI-CV’s Manager Summer Sizzler (for managers and assistant managers)
WHEN: FRIDAY, JULY 10, 2020, 5:00 P.M. WHERE: La Fe Wine Bar, Palm Desert
NEW – COVID-19 UPDATE - ASK THE ATTORNEY (for all members)
WHEN: Friday, July 17, 2020, 11:30 A.M. TO 1:00 P.M. WHERE: Virtual via Zoom
CAI’s M-100 Essentials of Community Management (for all members)
WHEN: Thursday - Saturday, July 23-25, 2020 WHERE: Moved to Online
NEW – COVID-19 UPDATE - ASK THE ATTORNEY (for all members)
WHEN: Friday, July 31, 2020, 11:30 A.M. TO 1:00 P.M. WHERE: Virtual via Zoom
AUGUST
CAI-CV’s Manager on the Run (for managers)
WHEN: FRIDAY, August 7, 2020, 8:30 A.M. WHERE: Virtual via Zoom
NEW – COVID-19 UPDATE - ASK THE ATTORNEY (for all members)
WHEN: Friday, August 14, 2020, 11:30 a.m. – 1:00 p.m. WHERE: Virtual via Zoom
COVID-19 UPDATE - ASK THE ATTORNEY (for all members)
NEW DATE: Friday, August 28, 2020, 11:30 a.m. – 1:00 p.m. WHERE: Virtual via Zoom
OTHER CALENDAR CHANGES SEPTEMBER
NEW – CAI’s Legal Forum: California
WHEN: Tuesday-Thursday, September 15-17, 2020
(Live event previously scheduled for October 15-16)
WHERE: Virtual via Zoom
OCTOBER
CAI-CV’s Board Member Workshop (for all members) (Originally March 27th)
NEW DATE: FRIDAY, OCTOBER 2, 2020 3:30 P.M. TO 5:30 P.M. WHERE: Shields Date Garden, Indio
CAI-CV’s Corks for CLAC Wine Tasting (for all members) (Originally March 27th)
NEW DATE: FRIDAY, OCTOBER 2, 2020 5:30 P.M. TO 8:00 P.M. WHERE: Shields Date Garden, Indio
CAI-CV’s Annual Bowling Tournament (for all members)
NEW DATE: FRIDAY, October 9, 2020, 5:30 P.M.
(Originally Scheduled on June 26th)
WHERE: Palm Springs Lanes, Cathedral City
CAI-CV’s Spooktoberfest (for all members)
FRIDAY, October 30th, 2020, 5:30 P.M. WHERE: Sunshine Landscape, Thousand Palms
DECEMBER
CAI-CV’s Annual Spring HOLIDAY Golf Tournament (for all members) (Moved from April 26th)
NEW DATE: FRIDAY, DECEMBER 4, 2020 WHERE: Desert Princess Country Club, Cathedral City
Due to the COVID-19 crisis, dates, times and venues may change. Please watch for email updates or visit CAI-CV.ORG. You may also call the CAI-CV office at 760-341-0559 for calendar updates.
2020 CORPORATE SPONSORS
TITANIUM_______
AMS Paving, Inc. Associa Desert Resort Management Bissell Design Studios, Inc. Cartwright Termite & Pest Control, Inc. Conserve LandCare Fiore Racobs & Powers, A PLC Gardner Outdoor and Pool Remodeling Prendiville Insurance Agency Roof Asset Management Signarama Vantage Point Construction, Inc. Western Pacific Roofing
PLATINUM_______
Asphalt MD's C. L. Sigler & Associates, Inc. NPG Asphalt Pacific Western Bank Sherwin-Williams Paint Company
SILVER___________
Automation Pride CIT Cooper Coatings INC Delphi Law Group, LLP Diversified Asphalt Products Dunn-Edwards Corporation DWI Frazier Pest Control, Inc. Guralnick & Gilliland, LLP LaBarre/Oksnee Insurance Agency, Inc. Powerstone Property Management Sunshine Landscape Superior Roofing Three Phase Electric Tinnelly Law Group
GOLD___________________________________________________
Alliance Association Bank BRS Roofing Inc. Flood Response Green Bryant & French, LLP Powerful Pest Management Pro Landscaping, Inc. DSI Security Services Horizon Lighting Inc. Roseman Law, APC EmpireWorks Reconstruction and Painting Nissho of California, Inc. Seacoast Commerce Bank Epsten, APC Patrol Masters, Inc. UgMo Technologies
Adams Stirling, PLC ET Water RealManage Advanced Reserve Solutions, Inc. FC Landscape Rey Insurance Services, Inc. Alan Smith Pool Plastering Fenton, Grant, Mayfield, Kaneda & Litt, LLP S. B. S. Lien Services Allied Universal FirstService Residential SCT Reserve Consultants, Inc. Animal Pest Management Services, Inc. MeterNet Sunstates Security Beaumont Tashjian NLB Consulting The Naumann Law Firm, PC Ben's Asphalt & Seal Coating O'Connell Landscape Maintenance TXT2Vote Brabo & Carlsen, LLP Patio Shoppers, Inc. Union Bank Community Legal Advisors Inc. Popular Association Bank Vista Paint Corporation Desert Concepts Construction, Inc. PrimeCo
