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2 0 2 2 : I S S U E T W O • T H E P U B L I C AT I O N O F C A I - G R E AT E R I N L A N D E M P I R E
HOW TO BUILD COMMUNITY PRIDE ALSO INSIDE WAT E R H E AT E R L E A K S
C O M M O N , C O ST LY A N D C O N C E R N I N G F O R C O N D O M I N I U M A S S O C I AT I O N S
I S T H E A S P H A LT T O B L A M E ?
W H AT C A U S E S A S P H A LT T O FA I L P R E M AT U R E L Y
BUCK A DOOR CAMPAIGN
Y O U R D O N AT I O N M A K E S A D I F F E R E N C E
LESSONS FROM TR AGEDY THE COLLAPSE OF CHAMPLAIN TOWER S SOUTH IN MIAMI
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MAGAZINE
Connect
A P U B L I C AT I O N O F T H E G R E AT E R I N L A N D E M P I R E O F C A I
W W W. C A I - G R I E . O R G
TABLE OF CONTE NTS 4
Advertiser’s Index
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President’s Message
EXECUTIVE COMMITTEE President Gina Roldan, Bemus Landscape, Inc.
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COVER STORY
How to Build Community Pride
Vice President Robert Riddick, CMCA, Sunnymead Ranch PCA
Mark D. Jones, AMS, PCAM
Treasurer Patrick Gabriele, Estates at Canyon Crest Riverside, Inc. Past-President Nick Mokhlessin, Everthrive Landscape
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COMMUNICATIONS COMMITTEE Committee Co-Chair and Editor in Chief A.J. Jahanian, Esq., Beaumont Tashjian Committee Co-Chair Daniel Heaton, Richardson|Ober|DeNichilo, LLP Committee Members Matthew A. Gardner, Esq., Richardson|Ober|DeNichilo, LLP Mallorie Hall, CMCA, AMS, Associa-PCM, AAMC Kimberly Lilley, CMCA, CIRMS, Berg Insurance Agency Gina Roldan, Bemus Landscape, Inc. Christy Towner-Quesada, CMCA, AMS Eric Zarr, CMCA, AMS, FirstService Residential, AAMC
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CAI-CLAC Legislative Update: May 2022
24
Editor’s Link
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Water Heater Leaks: Common, Costly and Concerning for Condominium Associations Steven Fielding
2022 Supplemental Membership Directory: New and Updated Member Listings
Louie Brown, Jr.
A.J. Jahanian, Esq.
BOARD DIRECTORS Adam Armit, Andre Landscape Service, Inc. Greg Borzilleri, Accurate Termite & Pest Control Mitzi Jimenez, CMCA, AMS, Associa-PCM, AAMC Tim Peckham, CMCA, AMS, PCAM, Powerstone Property Management Betty Roth, CMCA, AMS, LSM, PCAM, Heritage Lake Master Association
NEW
Gina Roldan
President-Elect Ty Jaglowski, Environmental Concepts Landscape Management, Inc.
Secretary Jessica Sedgwick, CMCA, AMS, Associa-PCM, AAMC
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Lessons from Tragedy: The Collapse of Champlain Towers South Kevin Leonard, RS
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Buck A Door Campaign: Your Donation Makes a Difference CAI-CLAC
13
Director’s Message A.J. Keefe
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Is The Asphalt To Blame? What Causes Asphalt to Fail Prematurely Bevan Worsham
CHAPTER STAFF Executive Director AJ Keefe, CAI-Greater Inland Empire Director of Marketing and Magazine Design Sean Floody, CAI-Greater Inland Empire Administrative Assistant Elda Pfitzinger, CAI-Greater Inland Empire All articles and paid advertising represent the opinions of authors and advertisers and not necessarily the opinion of either Connect or the Community Associations Institute–Greater Inland Empire Chapter. Information contained within should not be construed as a recommendation for any course of action regarding financial, legal, accounting or other professional services and should not be relied upon without the consultation of your accountant or attorney. Connect is an official quarterly publication of Greater Inland Empire Chapter of the Community Associations Institute (CAI– GRIE). The CAI–GRIE Chapter encourages submission of news and articles subject to space limitation and editing. Signed letters to the editor are welcome. All articles submitted for publication become the property of the CAI–GRIE Chapter. Reproduction of articles or columns published permitted with the following acknowledgment: “Reprinted with permission from Connect Magazine, a publication of the Greater Inland Empire Chapter of the Community Associations Institute.”
THE RECOGNIZED AUTHORITY IN COMMUNITY ASSOCIATION LAW FioreLaw.com (877) 31-FIORE
> Inland Empire > Orange County > Coachella Valley > San Diego County
Copyright © 1998–2022 CAI-Greater Inland Empire Chapter.
CONTACT Advertising, Articles or Correspondence CAI-GRIE Chapter Headquarters 5029 La Mart Dr, Ste A • Riverside, CA 92507-5978 (951) 784-8613 • info@cai-grie.org CAI-GRIE Chapter CAI-GRIE.org
A Professional Law Corporation ISSUE TWO 2022 • CONNECT MAGAZINE
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Volunteer Today!
CAI–GREATER INLAND EMPIRE The CAI–Greater Inland Empire (GRIE) Chapter hosts educational, business and social events that provide the Chapter’s Business Partners various opportunities to promote their companies’ products and services to Community Association owners and managers serving the Community Association Industry. It is expected that all participants in Chapter events – whether they be educational, business or social – will conduct themselves in a professional manner representative of their business or service organization so as not to detract from the experience of others seeking to benefit from their membership in the Chapter. For more information, visit cai-grie.org
Advertisers Listed Alphabetically by Company Company
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Avalon.............................................................................................................................................................................Inside Front Cover AMS Paving Inc........................................................................................................................................................................................13 Bentley Community Management..............................................................................................................................................................9 Berding | Weil............................................................................................................................................................................................6 CAI-CLAC.................................................................................................................................................................................................18 CIT.............................................................................................................................................................................................................8 Community Legal Advisors.........................................................................................................................................................................8 Elias Bros. Contractors, Inc.......................................................................................................................................................................19 Fiore, Racobs & Powers, A PLC..................................................................................................................................................................3 Owens, Moskowitz, and Associates, Inc......................................................................................................................................................4 Sherwin Williams.....................................................................................................................................................................................12 The Management Trust..............................................................................................................................................................................5 Tinnelly Law.............................................................................................................................................................................. Back Cover Weldon L Brown Company, Inc.................................................................................................................................................................12
HAVE YOUR COMMUNITY ASSOCIATION BOARD MEMBERS CHANGED SINCE LAST YEAR?
BE SURE TO UPDATE
your board’s member names, titles (President, Vice President, Treasurer, Secretary, and Board Member), and contact information to ensure your board members receive all the latest CAI member benefits!
UPDATE TODAY:
ONLINE at www.caionline.org EMAIL addresschanges@caionline.org MAIL to CAI, P.O. Box 34793, Alexandria, VA 22334-0793
CAIRenewalBuckslips3.5x8.5_2021.indd 2
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CONNECT MAGAZINE • ISSUE TWO 2022
1/26/21 12:21 PM
Community management. Built differently. We are 100% employeeowned. That means that The Management Trust has an unrivaled 100% vested interest in your success. We are simply motivated to think differently. With a local office in Corona, we’re not too big. Not too small. We’re just right, for you!
PRESIDENT’S MESSAGE GINA ROLDAN
BEMUS L ANDSCAPE, INC.
H
ere we are, already in the second quarter of 2022. It was two years ago when our lives as we knew it were drastically changed. It seems that our conversations these days (either with co-workers, strangers, or family) end up with COVID talk. We were asked to cover our faces, not to visit family, restaurants or schools, and ballgames had all been canceled. The early stages of it all were the most challenging for me; I have a hard time sitting still and waiting. Two years of challenges and lessons, but hopefully some victories too. I took seeing those smiling faces for granted... well, not any more! While I reflect on our recent struggles, I am also looking forward. I appreciate seeing the uncovered smiles and use mine more than ever now! In looking towards the future (after coming off this roller coaster), it’s important that we be intentional with our choices. Consider your mental health, remember to be compassionate (we do not know what the person next to us is dealing with), if you feel uncomfortable with a situation, step away and take a moment to re-center yourself. We can no longer ignore our own wellness. I am excited to announce that CAI-GRIE is being awarded the Best Net Retention (84.22%) award for a large chapter in the 2021 calendar year by CAI-National. AJ Keefe, Sean Floody, and Ty Jaglowski will accept the award in-person at the CAI National Conference in the beginning of May. I am looking forward to the photos and seeing this great award when they return. I want to thank YOU, the membership, for all of your support. For showing up, speaking at education events, setting up exhibit tables, being friendly to the new kids on the block; it does not go un-noticed is the reason why we have an Award-Winning membership retention rate. We are only as good as our members, so keep up the incredible work. We also have some great events coming up and would love for everyone to be involved: • Basic Essentials: Held virtually on Zoom over four days on May 10–11 and May 17–18 from 5:00pm–7:00pm on all four dates. • Country Faire: Held in-person at Longshadow Ranch Winery in Temecula on May 26 at 5:30pm. • Education Expo (California Dreamin’): Held in-person at the Riverside Convention Center in downtown Riverside on June 15 at 11:00am. For updates on upcoming events and other Member focused items, make sure to check out the Chapter website (cai-grie.org) and follow the Chapter’s social media accounts (Facebook, Instagram, Twitter, and Linkdin). Let’s keep those new members coming and don’t forget 2022 is about rising up.
D a mon Ja witz , C MC A, C CA M D i v i s i o n P r e s i de n t damon.jawitz@managementtrust.com 714. 619. 5 736 managementtrust.com
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CONNECT MAGAZINE • ISSUE TWO 2022
HOW TO BUILD COMMUNITY PRIDE BY: MARK D. JONES, AMS, PCAM, THE AVALON MANAGEMENT GROUP, AAMC
C
ommunity pride is fostered over time, with communication and through a series of achievements that bring a sense of belonging to the homeowners. Where there is a high level of community pride, communities will have much more voluntary compliance with the governing documents, so raising the level of pride is critical to a smooth-running community and for reducing administrative costs.
First and foremost, regular, positive communication of the accomplishments that the association completes helps the owners understand what you are doing for them. A good example would be outlining things that were fixed or installed, or where savings was achieved. Members will never know what you don’t tell them, and often have a myopic view of the community. It is the Association’s job to communicate to the Members those accomplishments they would otherwise never know about. Try to avoid turning the communication (email, newsletter, etc.) into a “rule of the month reminder”. Most Members that are breaking the rules know they are, and it is best to reduce communicating negative aspects to the membership, which does the opposite of instilling pride. When I spoke in China about community associations, they had an English TV channel that I called the “Good News Channel”, which was all good news and left me feeling happy (quite a
contrast to watching our evening news). Think “Good News” when communicating with the members. Begin a “Home of the Month” or “Home of the Quarter” award program. Put a sign in the winner’s front yard, put a photo of the home on the website or in the newsletter, send them a $25 gift card to Home Depot. Receiving recognition for doing something that increases the curb appeal within the community and creating a sense of competition inspires Members to improve and builds pride once they receive recognition. Engage Members by asking for their input prior to a change of rules, policies or services. By example, think of the difference for the homeowner: you publish that the Association plans on removing trees whose roots are creating problems CONTINUED ON PAGE 8 and would like everyone’s input at ISSUE TWO 2022 • CONNECT MAGAZINE
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CONTINUED FROM PAGE 7
Expertise. Focus. Solutions. Put the leading bank for community association management companies to work for you.
cit.com/cab the next meeting prior to a decision being made. You have informed the Member of your intention to remove trees, let them know the reason, and asked them for their input. In many communities, the first time a Member finds out about tree removal is when they walk onto their back porch with a cup of coffee and see their favorite tree being chainsawed down. Engagement or at least the offer of engagement does wonders to make a member feel prideful. Arrange volunteers to help with city events, or a charity function, then communicate that to the membership. If possible, make sure the local paper knows about it so the owners can read something positive about their community.
Let’s get started. Brendan Concannon VP, Regional Account Executive 619.261.6643 | Brendan.Concannon@cit.com Jolen Zeroski, CMCA VP, Regional Account Executive 213.604.1746 | Jolen.Zeroski@cit.com © 2022 First-Citizens Bank & Trust Company. All rights reserved. CIT and the CIT logo are registered trademarks of First-Citizens Bank & Trust Company. MM#10908
Community Legal Advisors Inc.
Send out “thank you” letters. If the Association inspects the community for violations, send thank you letters to those Members that have improved their home or are properly maintaining their homes. If the only time the Member hears from the association it is bad news (as in the case of a violation letter), it will be harder for that Member to feel prideful about their community.
COMMUNITY ASSOCIATION ATTORNEYS
There are hundreds of other small changes you can make, but these are the top ones. Mark D. Jones, AMS, PCAM, has over thirty eight years experience managing Common Interest Developments (CIDs). Mr. Jones is the founding owner of The Avalon Management Group, AAMC, founding member of CAI-GRIE, founding member of the California Association of Community Managers, founding member of the Innovia Community Management Cooperative, and currently serves on CAI’s Foundation for Community Association Research Board and can be reached at: Mjones@AvalonWeb.com
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CONNECT MAGAZINE • ISSUE TWO 2022
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EDITOR’S LINK A.J. JAHANIAN, ESQ. BEAUMONT TASH JIAN
ummer is fast approaching (yet again) and there’s no doubt that community leaders are “feeling the heat”. Our CAI-GRIE chapter has been busier than ever in 2022, and the summer sun will surely bring on more challenges, as well as opportunities for collaboration and growth. No challenge is too great for our chapter, as I hope we can show, through the insights and expertise of our Connect Magazine contributors. This issue of Connect touches on the value of community pride, and how our community leaders can rise up to cultivate a spirit of collaboration and positivity. We also provide lessons from the tragic Champlain Towers collapse in Surfside, Florida, and what tools our associations here in the Greater Inland Empire can implement to protect themselves. With that said, I continue to be humbled to have the opportunity to serve as your Connect Editor and am excited for what’s to come. Thank you. A.J. Jahanian, Esq. is an associate attorney with Beaumont Tashjian who devotes his career to serving common interest developments. He can be reached at ajahanian@HOAattorneys.com
visit cai-grie.org
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WATER HEATER LEAKS
COMMON, COSTLY AND CONCERNING FOR CONDOMINIUM ASSOCIATIONS BY: STEVEN FIELDING, AQUAGUARD, LLC
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he governing boards of condominium associations worry about many things. Reserves, rules enforcement, insurance costs, maintenance, pets, parking and COVID are on a long list of things that keep trustees and association managers up at night. Water heaters probably are not always on that lis—but they should be. Here are a few hard – or soggy – facts: • Water damage is one of the two leading property damage risks faced by homeowners, representing nearly one-third of all homeowner claims filed annually, exceeded only by wind and hail damage. • One in every 50 insured homeowners files a water damage claim every year; the average claim cost is about $7,000, adding up to more than $2.5 billion in insured losses annually, according to the Insurance Information Institute. • There are no statistics on how many of those claims are attributable to water heaters but 75 percent of all water heaters will fail – usually without warning – within 12 years of their purchase. So it is probably safe to assume that a sizable percentage of those water damage claims result from water heaters that leak or fail entirely. It is also safe to assume that if a water heater leaks in a condominium building with attached units, the damage won’t be confined to the unit in which the offending heater is located; the water and the damage will spread to adjacent units and common areas. So multiply that average $7,000 claim by 10 or 20 units; add the potential damage to common areas; consider the risk of mold (a byproduct of water damage), the cost of remediating it, and the potential legal liability for the association if mold sickens some residents. Insurance industry analysts report that water damage claims in excess of $500,000 have doubled since 2015; claims exceeding $1million have tripled in that time period. Also consider that associations dealing with common area damage will be paying a large deductible and may be filing an insurance claim, which could increase the association’s premium costs. And now, perhaps, you begin
to understand why water heaters should be on that list of association concerns. PREVENTING DAMAGE Why do water heaters fail? Age is the primary culprit. Water heaters have an average useful life of about 12 years. But the operative word here is “average.” Some water heaters fail well before that 12-year mark; others perform like champs for much longer. The problem is – you can’t predict when any given water heater is going to fail. There is no equivalent of a car’s ‘check engine’ light to alert you to an issue you must address; you don’t usually know a water heater is failing until it has dumped 80 gallons of water in your basement or your garage or your kitchen. As early warning systems go, this isn’t terribly effective. Fortunately, there are some alternatives. • Automatic shut-off valves. These units typically consist of a high quality valve installed directly into the plumbing line, and moisture sensors that send a ’shut-off’ signal to an electric control box. Some use a spring mechanism wrapped with a water soluble sensor element that is placed in a drip pan under the heater. When water hits the sensor, it weakens, releasing the highpressure spring and shutting the heater off after no more than one inch of water has accumulated in the pan. • Water leak alarms. These units also use sensors that sound an alarm when water is detected, but owners must remember to turn the alarm on (they don’t always) and someone has to be around to hear the alarm and able to act quickly, by turning off the water supply. A lot of water can leak and cause a lot of damage in a very short period of time. EFFECTIVE MAINTENANCE Shut-off valves and alarms can prevent damage – or reduce it – if a water heater leaks. Maintaining the heaters can go a long way toward preventing those leaks. Plumbers suggest that owners have their water heaters inspected – and drained – annually. Drainage will eliminate sediment that can build up inside a heater, reducing its effectiveness and possibly making the interior of the tank rust. Regular inspections can also assess the condition of the temperature and pressure valve and monitor the condition of the anode
rods (some units have one, others have two) that protect the tank from hard water minerals. As these rods erode over time, the protection diminishes, reducing the water heater’s life and increasing the risk that it will fail prematurely. Replacing the rods when necessary can extend a water heater’s life. WHAT HOAS CAN DO Condominium boards should deal with hot water heaters the same way they deal with other risks affecting the health and safety of residents or the community’s property values and finances: By providing information that encourages responsible behavior by owners and adopting association policies that require it. A few specific suggestions: 1. Educate homeowners. Explain the damage leaking water heaters can cause to individual units and common areas. 2. Encourage owners to have their water heaters inspected at least annually by a qualified plumber. 3. Consider making annual inspections mandatory, for the same reason that many associations require annual inspections of fireplaces – because poor maintenance of the equipment poses a potential risk to other residents and the entire community. 4. Encourage – or require- owners to install automatic shut-off valves or water sensor alarms on their water heaters. 5. Require owners to replace water heaters older than 11 years, with an exception for those who install automatic shut-off valves. Units with these devices can operate safely until they fail. 6. Consider making the purchase and/or installation of shut-off valves an association expense. Leaks pose risks to other units and common areas–risks that owners have a shared interest in mitigating. 7. Consult your insurance agent. Some insurance companies require leak prevention devices on water heaters or strongly encourage them. Ask if your association’s insurer is one of them. Installing shut-off valves community-wide may not reduce the association’s insurance premium, CONTINUED ON PAGE 12
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although it would give your agent a strong argument for requesting a discount. But proactive risk management policies like this will improve the association’s overall risk profile, which may help you secure a favorable premium rate. Preventing water heater leaks will also avoid the costly damage claims that can increase your premium and may make it more difficult to obtain the coverage the association needs. About the Author: Steven Fielding is president of AQUAGUARD, LLC, which manufactures the WAGS Valve—a product he discovered as a consumer and liked so much, he bought the company that produces it. He is now on his third water heater with a WAGS valve. When the previous two heaters (operated long past their estimated useful life) failed, the valves worked perfectly, protecting his finished basement from water.
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CONNECT MAGAZINE • ISSUE TWO 2022
DIRECTOR’S MESSAGE A.J. KEEFE
CA I -G R E ATER I NL A ND EM PI R E C H A P TER
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ongratulations to all of you in the Greater Inland Empire Chapter for winning the award of Best Net Retention in the nation for Large Chapters! It is your continued investment in our chapter that allows for us to continue to push the envelope with new events and experiment with new ways of doing things. This was very evident at the last education luncheon held at the Temecula Creek Inn, where there wasn’t an open seat in the house! We are very excited to keep the momentum rolling with our upcoming events like Country Faire in Temecula, the California Dreamin’ Education Expo at the Riverside Convention Center, and the NEW Cars & Coffee. Coming off the 2022 CAI-National Conference in Orlando, FL, we have a few exciting announcements for everyone! First, CAI–National introduced that the all-new National Community Association Managers Day will be celebrated annually on June 13th. More information will be announced soon but get ready to break out the bubbly! They also announced that next year’s CAI–National Conference will be held at the Hilton Anatole in Dallas on May 17–20, 2023, so mark your calendars. With so many big things ahead, we are motivated more than ever with a renewed “spring” in our step to keep Rising Up in the second quarter of 2022!
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IS THE ASPHALT TO BLAME? BY: BEVAN WORSHAM, AMS PAVING
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e have high expectations when it comes to the life of our asphalt pavement. It is almost always the most expensive asset to replace. The Reserve Study often states this major common area component has a 30-year lifespan. We may ask what happened when asphalt does not live up to this expectation? Is the quality of the asphalt to blame? With modern asphalt mix designs and increased quality control the reliability of paving materials has greatly improved. While in rare instances there can be issues with the asphalt mix itself the cause of failure usually lies elsewhere. So, if the asphalt itself is not to blame what is the cause of the failure?
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Let’s start by realizing that asphalt is designed to have a useful life. Over time there will be wear and deterioration. All pavements eventually wear out and require replacement. The goal is to allow for the pavement to wear out on time and not fail prematurely. There are multiple possible reasons why asphalt pavements fail prematurely, some of the most common causes are: 1. Subgrade or base failure. The National Association of County Engineers states “Roads wear out from the top down, but they fall apart from the bottom up”. Asphalt pavement is a strong flexible product, but it is only as strong as the base supporting it. Sandy soils provide little strength and allow for movement of the asphalt. Clay soils hold moisture damaging the support structure for the asphalt pavement. Once the subgrade has lost its strength the asphalt pavement above will fail. Installing a section of base material or in some cases geotextile grid, can help create a stable base structure to support new asphalt pavement. 2. Traffic load design. Community associations are not designed to handle the same traffic load as city streets or highways. The average weight of a compact car is about 2,979 pounds and a large SUV weighs an average of 4,366 pounds. This is the traffic load that the pavement is typically designed to handle during initial design and construction. During the life of the asphalt much heavier vehicles will often use these
streets for deliveries, emergencies, moving, construction, property maintenance and refuse disposal. Titan Recycling states that trash and recycling trucks typically weigh between 40,000 pounds to 64,000 pounds fully loaded. One loaded dump truck creates the same damage to asphalt paving as approximately 9,300 cars. It is common to see the first signs of pavement failure near trash enclosures. Some refuse companies offer lighter vehicles that may help deter these damages. Concrete pads at trash enclosures or a stronger pavement section may be required to prevent future damages. 3. Earthquakes and ground movement. California is a state in motion. There are over 140 fault lines in Southern California alone. According to earthquaketrack. com as of January 6th, 2022, Southern California experienced 4,622 earthquakes in the past 365 days. This shifting of the earth can and will cause cracks to appear allowing for water to penetrate and leading to premature pavement failure. There is not much that can be done to mitigate the damages caused by earthquakes. They are a part of the geographical landscape we call home.
Photo Courtesy of AMS Paving
4. Temperature and weather. Extreme heat and cold create expansion and contraction in the pavement. You will often see cracks extend form concrete manhole covers or water valves because these concrete structures have a different expansion rate than the asphalt pavement. Water freezing beneath the surface
will cause the subgrade to expand and heave creating cracks in the asphalt pavement. Intense heat will accelerate the deterioration of the oils in the pavement making the asphalt brittle and susceptible to cracking. Proper maintenance will help deter the damaging effects of the weather. 5. Reflective Cracking. If a new layer of asphalt is installed over existing cracks there is little or no support for the new pavement provided by the cracks below. The result is called reflective cracking. These cracks are inevitable and may appear within the first month after an asphalt overlay is completed. Remember “roads fall apart from the bottom up”. The failure below needs to be addressed to prevent future cracking. Reflective cracks will also allow water to penetrate the pavement structure causing further damages.Whenever possible,cracked and broken asphalt should be removed and replaced with new asphalt pavement on top of a solid foundation. 6. Excessive water. Water is the number one cause of asphalt failure. That is usually due to subgrade material becoming saturated and unstable. In some geographical locations, underground springs or rising water tables Bevan Worsham’s main focus at AMS Paving is Business Development. He has 20 years of experience in the asphalt paving industry in Southern California and can be reached at bevan@amspaving.com
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CONNECT MAGAZINE • ISSUE TWO 2022
2022 SUPPLEMENTAL MEMBERSHIP DIRECTORY NEW & UPDATED MEMBER LISTINGS LISTING DATES DECEMBER 1, 2021–APRIL 31, 2022
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he Membassador Committee and the Chapter office are constantly reevaluating the ways to get member contact information in front of the people that need it in the most efficient and effective ways possible. Unfortunately, the Membership Directory is printed only once a year and the information has the potential to become outdated as soon as we press print. Regardless of that, our Membership list constantly grows and evolves, so it is crucial that we find a way to publish that information more than just once a year... so that’s exactly what we’ve done! Starting in this issue of Connect Magazine, we are now publishing a Supplemental Membership Directory each quarter that will feature all of our new and updated member listings (since the last publication date). As always, our online/digital directory (cai-grie.org/directory) will continue to be updated and published in real-time. So, if you or someone you know needs updates to directory listings, just email the Chapter office at info@cai-grie.org.
Business Partners (BY COMPANY NAME)
Business Partners CONTINUED
Business Partners CONTINUED
Axela Technologies Assessment Collection Services
Flanagan Law, APC Attorneys
LiftMaster - Chamberlain Group Garage Doors
Alisher Sabirov 1401 Brickell Ave, Ste 320 Miami, FL 33131 (323) 356-6889 alisher@axela-tech.com axela-tech.com
Tim Flanagan, Esq. 6050 Santo Rd, Ste 60 San Diego, CA 92124 (619) 431-4468 tim@flanaganhoalaw.com flanaganhoalaw.com
Rob Smits 21021 Erwin St Woodland Hills, CA 91367 (331) 264-0532 roberts.smits@liftmaster.com liftmaster.com
BEHR & KILZ Paints & Primers Paint Suppliers/Manufacturers
GAF Roofing Material Manufacturer Roofing
Payne Pest Management Pest Control
DISH Fiber Internet, Cable & Fiber Consulting
Hughes Reserves & Asset Management Reserve Studies
Reconstruction Experts General Contractor
Bridget Nigh 1801 E. St. Andrew Pl Santa Ana, Ca 92705 (714) 365-7427 bnigh@behr.com behrpro.com
Beth Allen 205 Satellite Blvd NE, Ste 500 Suwanee, Ga 30024 (678) 438-7494 beth.allen@dish.com dish.com/fiber
AJ Steele 12506 Misty Lake Ct Midlothian, VA 23114 (804) 248-9763 aj.steele@gaf.com gaf.com
Norfleet Hughes Jr., RS 27636 Ynez Rd, Ste L7 224 Temecula, CA 92591 (480) 431-3113 Buddy@HughesReserves.com HughesReserves.com
Marcus Payne 43460 Ridge Park Dr, Ste 250 Temecula, Ca 92590 (877) 202-0123 mpayne@paynepestmgmt.com paynepestmgmt.com
Susan Kirby 1120 Princeton Dr, Ste 6 Marina Del Rey, Ca 90292 (310) 648-8653 susan.kirby@reconexp.com reconexp.com CONTINUED ON PAGE 18 ISSUE TWO 2022 • CONNECT MAGAZINE
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SUPPLEMENTAL MEMBERSHIP DIRECTORY CONTINUED
CAI Board Leader Certificate
Business Partners CONTINUED Site Consulting Specialists Project Consulting
Lloyd Barnard 18124 Wedge Pkwy, Ste 1076 Reno, NV 89511 (714) 719-0134 lloyd@siteconsultingspecialists.com siteconsultingspecialists.com
Stay Green, Inc. Landscape Maintenance/Design Sharon Wandler 26415 Summit Cir Santa Clarita, CA 91350 (661) 291-2800 Swandler@staygreen.com staygreen.com
TLG Paving Company, Inc Asphalt/Seal Coat/Concrete Maintenance
Training and Recognition for Your Board Complete the CAI Board Leader Certificate Course to receive your certificate and be recognized in your community and on the CAI website. Learn more www.caionline.org/ BoardLeaderCertificate
Mike Guillette 230 Helicopter Cir Corona, CA 92878 (951) 735-7200 mike@tlgpaving.com tlgpaving.com
TWS Facility Services Facility Services
Robert Besanson 42217 Rio Nedo, Ste 205A Temecula, Ca 92590 (888) 883-1915 x71 rbesanson@twsfs.com twsfs.com
Turn On Green Apps/Software/Technology
Isaac Stanley Thompson 17854 La Lima Ln Fountain Valley, CA 92708 (714) 884-9125 Ithompson@turnongreen.com turnongreen.com
Vista Paint Corporation Paint Suppliers/Manufacturers Brian Clark 414 Redlands Blvd San Bernardino, CA 92408 (951) 616-7994 bclark@vistapaint.com vistapaint.com
Vantaca, LLC Apps/Software/Technology
© COMMUNITY ASSOCIATIONS INSTITUTE
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CONNECT MAGAZINE • ISSUE TWO 2022
Adam O’Halloran 7040 Wrightsville Ave Wilmington, NC 28403 (480) 720-9518 Adam.ohalloran@vantaca.com vantaca.com
Business Partners CONTINUED Whitney | Petchul Dirk Petchul 114 Pacifica, Ste 340 Irvine, CA 92618 (714) 932-3475 dpetchul@whitneypetchul.com whitneypetchul.com
Homeowner Leaders (BY COMMUNITY NAME) Richard Lo Auburn At College Park
6973 Edinboro St Chino, CA 91710 (800) 400-2284
Tom Almquist Canyon Tree Homeowners Association 801 Via Sierra Nevada Riverside, CA 92507 (909) 747-0258
Janet Anderson Canyon Tree Homeowners Association 846 Via Sierra Nevada Riverside, CA 92507 (951) 683-3687
Jim Judge Canyon Tree Homeowners Association 852 Via Sierra Nevada Riverside, CA 92507 (909) 747-0258
Kevin J Lewis, PCAM Canyon Tree Homeowners Association PO Box 7429 Redlands, CA 92375 (909) 253-3756
Frances Salyer Canyon Tree Homeowners Association 5452 Via Del Tecolote Riverside, CA 92507 (909) 747-0258
Eric Callendar Creekside Community Master Association 3925 Merced River Rd Ontario, CA 91761 (909) 648-4609
Irene Chisholm Creekside Community Master Association 1235 E Francis St, Ste E Ontario, CA 91761
Cumberland Covington Creekside Community Master Association 2705 Acornglen Pl Ontario, CA 91761 (909) 947-5024
SUPPLEMENTAL MEMBERSHIP DIRECTORY CONTINUED Homeowner Leaders CONTINUED
Homeowner Leaders CONTINUED
Homeowner Leaders CONTINUED
Jean Gambill Creekside Community Master Association
Dottie Lane Lynwood Owners’ Association, Inc.
Ryann Lauckner Pan American Loft Community Association
1235 E Francis St, Ste E Ontario, CA 91761
Isaac Molen Creekside Community Master Association 2848 Boise Creek Pl Ontario, CA 91761
John Rocha Creekside Community Master Association 1235 E Francis St, Ste E Ontario, CA 91761 (909) 923-2924
John Thompson Creekside Community Master Association 3639 Foxglen Loop Ontario, CA 91761 (909) 730-8116
Jose Cisneros Lynwood Owners’ Association, Inc. 2035 Ashwood Ct San Bernardino, CA 92404 (909) 645-5937
2050 Tamarind Ct San Bernardino, CA 92404 (909) 241-7662
Denise Price Lynwood Owners’ Association, Inc. 2156 Basswood Ct San Bernardino, CA 92404 (909) 565-0858
Darla, Stern Lynwood Owners’ Association, Inc. 2175 Aspenwood Ct San Bernardino, CA 92404 (909) 953-7766
Linda Cordeiro Pan American Loft Community Association 253 S Broadway, Apt 309 Los Angeles, CA 90012-3634
Jason Garibay-Roach Pan American Loft Community Association 253 S Broadway, Apt 208 Los Angeles, CA 90012-3621
253 S Broadway, Apt 206 Los Angeles, CA 90012-3621
Eva Fisher Riverside Canyon Crest Villas, Inc. 5520 Via Dos Cerros Riverside, CA 92507 (951) 640-3869
Harriet Monier Bloom Riverside Canyon Crest Villas, Inc. 620 Via Zapata Riverside, CA 92507 (951) 313-8991
David Gilford Solera at Apple Valley Community Association 1615 Fairway Dr Beaumont, CA 92223-8700
Willie Hill Solera at Apple Valley Community Association 1615 Fairway Dr Beaumont, CA 92223
CONTINUED ON PAGE 20
ISSUE TWO 2022 • CONNECT MAGAZINE
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SUPPLEMENTAL MEMBERSHIP DIRECTORY CONTINUED Homeowner Leaders CONTINUED
Homeowner Leaders CONTINUED
Community Managers CONTINUED
Peggy J. Lisberg Solera at Apple Valley Community Association
Suzie Hunt Sun City Civic Association
Elizabeth Rose Wood Individual Manager
19311 Jess Ranch Pkwy Apple Valley, CA 92308
26850 Sun City Blvd Sun City, CA 92586
Boyd Barrett Sun City Civic Association
Norman Tancrator Sun City Civic Association
June Conant Sun City Civic Association
Nancy Thompson Sun City Civic Association
John Corlett Sun City Civic Association
Bruce Dalfonso The Colony at California Oaks Homeowners Association
26850 Sun City Blvd Sun City, CA 92586
26850 Sun City Blvd Sun City, CA 92586
26850 Sun City Blvd Sun City, CA 92586
Brian Holley Sun City Civic Association 26850 Sun City Blvd Sun City, CA 92586
26850 Sun City Blvd Sun City, CA 92586
26850 Sun City Blvd Sun City, CA 92586
40710 Avenida Florita Murrieta, CA 92562
Community Managers (BY COMPANY NAME) Ms. Terry Kammes, CMCA Individual Manager
35300 Frederick St Wildomar, CA 92595 (951) 553-4048 terrykammes29@gmail.com
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CONNECT MAGAZINE • ISSUE TWO 2022
26858 Eagle Run St Corona, CA 92883 (909) 261-0634 woodnotaryservice@verizon.net
Jordan Brooks Action Property Management, Inc. 2603 Main St, Ste 500 Irvine, CA 92614 (910) 228-9200 jordanbrooks@actionlife.com
Anthony Edwards Action Property Management, Inc. 1250 Corona Pointe Ct, Ste 404 Corona, CA 92879 (951) 433-0944 aaedwards@actionlife.com
Valerie Raboin Action Property Management, Inc. 1250 Corona Pointe Ct, Ste 404 Corona, CA 92879 (657) 464-7491 vraboin@actionlife.com
SUPPLEMENTAL MEMBERSHIP DIRECTORY CONTINUED Community Managers CONTINUED
Community Managers CONTINUED
Community Managers CONTINUED
Jeffrey G Anderson, CMCA Anderson HOA Management
Eric Zarr, CMCA, AMS FirstService Residential, AAMC
Madison Wearp Seabreeze Management Company, Inc.
221 Exeter Way Corona, CA 92882 (815) 353-7846 jeff@ahoamgt.com
11270 Harmon Hts Beaumont, CA 92223 (909) 991-8337 eric.zarr@fsresidential.com
26541 Trumble Rd Sun City, CA 92585 (951) 751-9874 madisonwearp@aol.com
Timothy Michael McLean, Jr., CMCA, AMS Elite Community Management, AAMC
Nicole Diggs Incline Consultants Association Management
Ryan Sowers The Management Trust, Desert Region
38760 Sky Canyon Dr, Ste C Murrieta, CA 92563 (951) 837-0787 tj@elitemanagement.com
Douglas Cheley Equity Management & Realty Services-Temecula 42430 Winchester Rd Temecula, CA 92590 (951) 296-5610 dcheley@equitymgt.com
Danisha Little Equity Management & Realty Services-Temecula PO Box 313 Wildomar, CA 92595 (951) 296-5640 dlittle@equitymgt.com
Jose Eduardo Orozco Carreon, CMCA FirstService Residential, AAMC 15675 Las Posas Dr Moreno valley, CA 92551 (951) 846-7244 Jose.orozco@fsresidential.com
Suzanne Green, CMCA FirstService Residential, AAMC
5016 Windhill Dr Riverside, CA 92507 (951) 505-6600 suzanne.green@fsresidential.com
Alissa Jaffe FirstService Residential, AAMC 25240 Hancock Ave, Ste 400 Murrieta, CA 92562 (951) 565-0489 alissa.jaffe@fsresidential.com
Janet Macias FirstService Residential, AAMC 8735 Fairport Ct, Ste 110 Riverside, CA 92503 (909) 579-6551 janet.macias@fsresidential.com
Sara Ryan FirstService Residential, AAMC 13775 San Antonio Ave Chino, CA 91710 (909) 527-9767 sarachristine124@gmail.com
12345 Mountain Avenue N-239 Chino, CA 91710 (909) 590-5951 x1007 info@inclineconsultants.com
Michelle Liese Incline Consultants Association Management 13425 Mountain Ave, Ste N239 Chino, CA 91710 (909) 590-5951 Officemanager@inclineconsultants.com
Serina Marie Washington, CMCA, AMS Optimum Professional Property Management, Inc. (ACMF) 270 Cuckoo Dr San Jacinto, CA 92582 (951) 317-0418 bwichedsw@gmail.com
Dawn A Ivey Prime Association Services 30689 Adobe Ridge Court Menifee, CA 92584 (800) 706-7838 x1160 dawnivey@theprimeas.com
7136 Club View Dr Highland, CA 92346 (909) 425-8076 ryan.sowers@managementtrust.com
Candyce Elena Bustos Walters Management, AAMC
32628 Leena Way Temecula, CA 92584 (951) 302-3212 paseodirector@waltersmanagement.com
George Gallanes, CMCA, AMS Weldon L. Brown Company 5029 La Mart Dr, Ste C Riverside, CA 92507 (951) 682-5454 x102 george@weldonbrown.com
Raquel Hooper Wheeler Steffen Property Management 8224 Sherborn Ave Hesperia, CA 92345 (760) 553-8322 rbhooper@outlook.com
Elizabeth Ruiz Prime Association Services
27290 Madison Ave, Ste 300 Temecula, CA 92590 (800) 706-7838 elizabethruiz@theprimeas.com
Jennifer Caitlyn Cano Seabreeze Management Company, Inc. 391 N Main St, Ste 203 Corona, CA 92878 (949) 671-9030 jennifer.cano@seabreezemgmt.com
Grace Marin Seabreeze Management Company, Inc., AAMC 10337 Silverberry Apple Valley, CA 92308 (760) 220-2951 Grace.Marin@seabreezemgmt.com
If you or someone you know is an new and unlisted Member or an existing Member that needs updates to a directory listing, just email the Chapter office at info@cai-grie.org. ISSUE TWO 2022 • CONNECT MAGAZINE
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CAI-CLAC
LEGISLATIVE Update MAY 2022 BY: MR. LOUIE BROWN, JR. CAI-CLAC’S LEGISLATIVE ADVOCATE
Visit CAI-GRIE.org/Legislative to download a copy of this Legislative update and more!
W
ell, we did it! We had another very successful Virtual Lobby Week at the Capitol made possible by the nearly 300 people across the State that participated. Thank you!
that process because the Legislature is required to pass a balanced budget no later than June 15. This year, according to reports, the State is expecting a surplus of nearly $70 billion! May is also the House of Origin deadline. The final week of the month will be focused on moving legislation to the second house, including AB 2450 by Assembly Member Valladares, dealing with insurance and wildfires which CAI-CLAC supports. As always, please follow, like and share are CAI-CLAC social media posts on Twitter, Facebook and LinkedIn. This helps to spread our message and show the strength of our community.
Let’s keep the momentum going by coordinating Chapter Local Lobby Week and by inviting legislators and staff to CAI meetings, lunches, seminars in every part of the State. The more they are involved with the more, the more they will understand our issues and be willing to work with us. The CAI-CLAC Advocacy Team stands ready to assist you in all of this. Just let us know what you need. May in the Capitol is primarily focused on the Budget. The Governor issues the May Revision to the Budget which starts the final stretch of ISSUE TWO 2022 • CONNECT MAGAZINE
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LESSONS FROM TRAGEDY
THE COLLAPSE OF CHAMPLAIN TOWERS SOUTH BY: KEVIN LEONARD, RS, ASSOCIATION RESERVES
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ISSUE • ISSUE TWO TWO 2022 2022
W
e were shocked, along with the rest of the world, by the collapse of our client property, Champlain Towers South Condominium Association, in Surfside, FL on June 24, 2021. Our hearts broke for the families and friends of the 98 people who lost their lives in this unprecedented disaster. Although the underlying causes of the tragedy have yet to be determined, we know, based on our March 2020 Reserve Study, that the towers were 40 years old and the Association was significantly “underfunded”. Owners were facing a huge “Special Assessment” for repairs & replacements which would have been predictable decades in advance of the collapse. Champlain Towers South was an extremely serious, and thankfully rare, example of the short-sighted decisions Board members and Owners are capable of making. Sadly, there were clues all along the way. We owe it to those who lost their lives, and their homes, to learn the important lessons that will prevent such a tragedy from ever happening again. Adequate Reserve Funding can be portrayed as an ongoing race between two opposing forces, where the pace of setting aside funds for repairs & replacements (financial health) should match the pace of deterioration (physical health). If an Association is not keeping up financially, they will fall behind physically. That is because the natural result of underfunding reserves is deferred maintenance additional expenses, unsettling & unfair special assessments, and lagging property values. Until Champlain Towers South, adding “tragedy” to the list of negative consequences was not something anyone ever imagined.
What are the lessons? 1: Get a Reserve Study and update it regularly 2: Fund Reserves as recommended 3: Spend Reserves as recommended 4: Have your infrastructure inspected regularly by a qualified architect or engineer, and make sure those results are incorporated into your Reserve plan A Reserve Study is the only way to link the financial health of the Association with the physical health of the property. Absent a Reserve Study, Boards have no way of knowing where the Association is at financially or physically, and where to go from there. The Champlain Towers South collapse revealed physical deterioration as a real, expensive, worthy, and tireless opponent. Failing to take this opponent seriously by offsetting predictable and ongoing deterioration with properly-sized Reserve contributions and spending the funds as recommended, can be expensive and disruptive at best and tragic at worst. Clearly, the task of overseeing the physical and financial health of an Association should be undertaken with care and diligence. But Boards need not go it alone. They can rely on Reserve Studies and other outside experts to help them steward their communities confidently and successfully into the future. Kevin Leonard, RS is the President of Association Reserves – Inland Empire and is the author of “Understanding Reserves: A Guide to Your Reserve Fund & Reserve Study”
Aerial photo of the collapsed Champlain Towers South site in 2021 By Felix Mizioznikov ISSUE TWO 2022 • CONNECT MAGAZINE
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BUCK A DOOR CAMPAIGN YOUR DONATION MAKES A DIFFERENCE
C
Ai’s California Legislative Action Committee (CAI-CLAC) is a nonprofit volunteer committee consisting of homeowners and professionals serving community associations. Over the past decade, the funds raised through the Buck A Door Campaign have continued to enable us to create positive relationships with state legislators on behalf of approximately 50,000 community associations in California. Through these relationships, we create open channels of communication regarding legislation that affects residents in these communities. WHAT WE DO We safeguard and improve the community association lifestyle and your property values. The legislation we monitor, support, or oppose has a direct impact on the communities you live in, work with or manage. The Buck A Door Campaign allows community association residents to have a voice at the State Capitol. WHY WE NEED YOUR HELP In any given year, there are several pieces of legislation introduced that impact California community associations. This year, there are many poorly written bills being considered by legislators that will worsen the statewide housing affordability crisis by: • Making elections more expensive • Increasing the likelihood of lawsuits • Prohibiting local control 26 |
CONNECT MAGAZINE • ISSUE TWO 2022
We need your help now to continue to educate legislators and build positive relationships on your behalf. Last year we were successful in defeating S.B. 1265 (Wieckowski), and we must do the same for S.B. 323. In order to maintain our success, we rely on your support. Your donation makes our legislative advocacy and outreach efforts possible. Please consider donating a $1 per door (or more) so we can represent your community voice at the Capitol. Giving is easy, simply donate online today at CAICLAC.com or mail back your Buck A Door Pledge Form which can also be downloaded at CAICLAC.com.
YOUR CLAC DONATION MAKES A DIFFERENCE
Serving approximately 13,000,000 homeowners living in over 50,000 California community associations.
WAN DISP T TO LAY? LET KNO US W! CAR SHOW COFFEE | FOOD MUSIC | FAMILY FUN EVENT AT CAI-GRIE CHAPTER OFFICE 5029 LA MART DR, RIVERSIDE, CA 92507
REGISTER AT CAI-GRIE.ORG/CARS ISSUE TWO 2022 • CONNECT MAGAZINE
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5029 La Mart Dr, Ste A Riverside, CA 92507-5978 info@CAI-GRIE.org www.CAI-GRIE.org
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