HOW TO PUT THE HAPPY IN YOUR HOA
By Carl Weise, CAMEx, CCAM-HR.AA and Grace Paluck, CAMEx, CCAM
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s community managers, we provide a wide array of management services and leadership to our communities and boards of directors. As CCAMs, we are well educated in many aspects of the CID industry. This, along with experience and work ethic, individually and collectively, allow us to provide a great, professional service to our homeowners. So why is there a relatively high level of homeowners who have a negative view of their homeowners association? Why is there a relatively high level of contempt or disregard for community managers? Could it be that most managers are extremely limited in the time that they can spend with each community? Could it also be that managers are limited in what their boards may want them to communicate to the membership? This leads us to another question, “How do you put the happy in your HOA, and what are the benefits to this?” Let’s start with the second part of that question. If the board and homeowners are “happier” about their HOA experience, how does that help? It’s clear that we all enjoy everything more if the people we encounter are more polite, respectful, open minded and friendly. Don’t we all want peace in our lives?
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Vision Fall 2021 | cacm.org
The temperature of our communities has increased and therefore, we have been on the receiving end of some less than desirable attitudes from the members.
