4 LESSONS THE HOA INDUSTRY LEARNED DURING THE PANDEMIC By Tyler Gill
THE HOA INDUSTRY HAS BEEN THROUGH A YEAR LIKE NO OTHER AND LEARNED SEVERAL LESSONS OVER THE LAST 12 MONTHS.
The industry learned news ways to adapt quickly and dramatically to changing business conditions. It learned about the benefits of remote work and found out how vital businessto-business communication is and will continue to be. To better understand the shifting landscape, AvidXchange surveyed more than 400 HOA board members and property management professionals. Our findings, supported by data and qualitative insights, revealed four stark lessons learned by the HOA industry since the onset of the COVID-19 pandemic. Continues on page 56
cacm.org | Vision Summer 2021
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