From The Roundtable: A Message From The Board

This issue of Vision Magazine is focused on innovation and on what our industry is doing as we move into the next phase of what we believe our future will be.

I think back just a few years ago and consider what the focus was then. At that time what was driving innovation was the improvement of management software systems to better serve our communities. This included the use of electronic payment processing for transparency, cloud storage of association records, streamlining processes, portals and communication platforms, and, of course, the websites.

Today, I feel that innovation is focused on employee engagement and experience. The companies who can adapt to the needs and demands of both the internal and external customers are going to have the keys to be successful.

We have more employees today who are interested in working remotely than ever before, as well as more of our clients that are doing the same. This has given us more to consider than just, ‘this is not how we did business in the past.’ We need to think about what new changes will be needed as we pivot to this option.

Another change is that job share has become a reality as those who left the workforce and are looking to return, but not in a full-time position, can now do so meeting their personal and professional needs. There are recruiting companies that focus on staffing just this type of model as was shared at the recent CACM Executive Leadership Summit.

Companies that operate out of brick-and-mortar buildings with an 8 am to 5 pm model do not have to be the only way to show strength and growth in the market. In fact, those companies who are able to offer flexibility to their high-performing team members will have the ability to retain not only those team members, but also the clients. This, in turn, allows them to focus more resources on the organic growth of the company.

I remember back when employees were only interested in their own personal growth and their paychecks (okay I am showing my age now). That has changed. Now they not only want to be vital in the company they work for, but also its future. They want to know whether they fit in or not. They want to work with companies that truly care about the communities that they are in. They look for companies that give back to the community and want to make the world a better place.

Finding ways to be adaptable to the next new thing will be vital – just as our industry adapted to using Zoomtype platforms during the pandemic, something that has changed many of our business models today.

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Joe Price, CAMEx, CCAM

Joe Price, CAMEx, CCAM

CACM Board Chair

Powerstone Property Management, ACMC