Bridging the Generational Gap

HOW ONE MANAGER BROUGHT A CREATIVE AND INNOVATIVE PROGRAM TO A COMMUNITY HE SERVES

By Ryan Kwon, Communications Manager

Cody House, CCAM

As technology advances, it seems we sometimes get left behind with every update. Occasionally, accessing necessary new technology could be challenging and frustrating because it’s on the other side of a paywall. Through his innovative program, The Intergenerational Tech Program, Cody House, CCAM, smashes this wall that separates us from an opportunity of understanding and being in the now.

How long have you been in the industry, and how did you start as a manager?

I have been in the industry since March 2020. I started my career in community management as a Community Design Coordinator, which led to becoming an Assistant Community Manager. After a short time in the role, I obtained a Community Manager role in November 2020. Since then, I have been working as a manager learning and developing skills to manage associations, build solid relationships with homeowners and board members, and interface with different departments and agencies.

What is the Intergenerational Tech Program, and what inspired you to launch this program?

Growing up was tough for me, because I didn’t have internet or let alone a computer. I had limited access to technology and most of my school work required the use of internet and tech devices. Since the world was becoming more dependent on technology, I found this to be such a difficult obstacle.

Since opportunities and resources were limited, I had an epiphany of wanting to help others who may not have had the same access or knowledge of navigating technology as I did through giving them opportunities to learn. Then, working in community services allowed me to give back to my community and successfully launch the Intergenerational Tech Program.

This program was created as a means of bridging the technological gap between generations. High school youth were given opportunities to serve their community and obtain community service hours by volunteering at the local senior center and answering a wide range of seniors’ questions about their iPads, phones, computers, etc.

As we led the program every month, we noticed the need and desire for it increased significantly as well as the feeling of fulfillment of the youth that volunteered. They gained a deeper understanding and appreciation for this service.

Did the program reach the outcome that you wanted it to reach?

The program did more than reach a desired outcome. At first, I thought that there would only be a handful of participants that wanted the help. Then, shortly after inception, there were dozens of seniors that reached out wanting to sign up. The program’s participation rate increased by 117% in the first month, and it paved the way for other organizations to launch a similar service for their communities.

Have you made other programs for other communities?

My background comes from leading and coordinating programs for intergenerational and marginalized populations. These programs include an Intergenerational Culinary Program, Community Health Fair, Intergenerational Horticulture Program, and so on. These programs have fostered tremendous community value and participation.

Your passion is helping and building community. Could you give us insight on how your passion came to be and what fuels it?

My inspiration for giving back to the community comes from a disadvantaged background where obtaining resources and support was a daily struggle. My hope is that continued services like these will light a fiery passion in someone else to implement other programs, services, and events that will leave a legacy for generations to come.

Are there any additional comments you would like to add?

I am thankful to work in this rewarding industry and appreciate the different organizations, companies and people that have equipped me with the knowledge and tools to be successful.

Ryan Kwon, Communications Manager, CACM