Arun Business Partnership - Annual Review Magazine 2012

THE

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magazine

Annual Review 2012

OFFICIAL

001-059 ABP 2012:Issue 7_Nov 08

Arun Business Partnership

REVIEW 2012

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BUSINESS CORNER

Barratt

at the Heart of the Community

A

people want and addresses any issues they may have at the same time. In turn this allows Barratt to continually improve the design standards of its developments.

Barratt’s community commitment also involves creating local jobs for local people. Working in partnership with a local college Barratt was recently able to offer work experience to six local students at two developments in the region, some of which progressed into apprenticeships.

Working closely with all of its stakeholders and also local planning authorities, Barratt which was recently named Housebuilder of the Year, is dedicated to working with local communities.

A vital part of this work for the five star homebuilder is Barratt’s dedicated community liaison managers who are responsible for establishing and maintaining good relationships with all of its stakeholders. Their role is vital in ensuring Barratt becomes a part of existing communities.

Community liaison managers, accompanied by builder mascot Billy Barratt have also been working closely with local schools to help educate children on building safety and ecology. Building these relationships has led to a number of school outings at developments where children have enjoyed learning about bricks and mortar, planting vegetable patches and also burying time capsules for future generations.

Julian continued, “All of these elements are helping us to engage with local people and ultimately give something back to the communities in which we build.”

If you would like to find out any more information on proposed planning, previous developments or community projects you can now visit Barratt’s new community website at www.barrattsotoncommunity.com

To help support and improve communities Barratt has been involved in a number of local projects and donating funds to charities and local organisations and has pledged to continue this support.

Barratt technical director Julian Jones said, “Working closely with communities is now more important to Barratt than ever.” He continued, “We strive to deliver homes that complement a community and to do that we appreciate the importance of solid relationships with all interested parties.”

To make sure all stakeholders have a voice Barratt holds public consultation meetings from early on in the planning process. It also has a dedicated website for feedback, a combination of communication channels which give local people the opportunity to make sure their voice is heard.

The feedback received is crucial as it helps Barratt understand what local

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

3 THE MAGAZINE

PARTNERSHIP IN ACTION

s one of the nation’s leading home builders, Barratt is dedicated to working within the communities in which it is building.

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Do you have h hav ve an event soon? eve ent soo on?

Based in Mid Middleton-on-Sea, ddleton-on-Sea, W West est Susse Sussex, ex, Rumshac Rumshack k Event Ev ent Manag Management gement specialise in pro providing vidin ng yyou ou with the perf ect solut ion ffor or yyour our w edding par edding, tyy or cor porate perfect solution wedding, party corporate e vents throu ughout Susse x, Surre y an nd Hampshire events throughout Sussex, Surrey and Hampshire..

Off ering an e xtensive rrange ange of ffacilities acilitiess and ser vices Offering extensive services at venues venues of o your your choice such as yyour our garden, bar n, meadow, meado ow, local cr icket g round or o village hall. barn, cricket ground

Alternatively Alternatively e Rumshac Rumshack k can recomme recommended ended a n number umber of locations.. Understanding that the locations they y will w be responsib responsible le ffor or ensuring ensurin ng the success of yyour our speci special al da day, y, Rumshac Rumshack k take tak e pride pride e in providing providing a personal and professional professional service ser vice fro from om concept to completion.

Fully lined d and heated marquees can n be used at an any y time of the e yyear ear with a choice of inter interior io or colours colours,, themes and decor decorations. rations.

Their cate caterers erers are ab able le to off offer er an e extensive x xtensiv e rrange ange of cuisine fr from om ďŹ nger b buffets uffets to la lavish vish h banquets whilst provide drinks their fully licensed bars pro vide a wide e choice of dr inks draught beers.. Rumshac Rumshack have established including dr aught beers k ha ve estab lished excellent musical tastes.. an e xcelle ent line up of bands to suit all a m usical tastes From Swing Rock F rom Swi ing to JJazz, azz, Reggae to Ro ock the choice is Alternatively they have selection yyours! ours! Alter A natively the y ha ve a se election of mobile disco’s available. disco’ sa vailable.

-ARQU -ARQUEES s /UTSIDE "ARS s &ULL #ATERING &ACILITIES UEES s /UTSID DE "ARS s &ULLL #ATERING &ACILITIES (OG 2OASTS s ""1S s ,IVE "ANDS s $ISCOS (OG 2 2OASTS s ""1 1S s ,IVE "AN NDS s $ISCOS For more information i or to arrange arran nge an informal meetin meeting ing please contact con ntact Richard Borrer on o 07887 744567 richard@rumshack.co.uk or email ri ichard@rumshack.co.uk

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Meet your

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Welcome to ‘The Magazine’

Steve Cusack Publisher

Adam Wilkins

Michael Pisko

Editor

Sales manager

Miriam Nicholls on behalf of the Partnership Team.

Josh Domini Web Developer

How to use‘The Magazine’

Publisher: CAM Business Development Solutions www.camcentral.co.uk 01903 500212 Design and Production: Grapevine Print & Marketing Ltd. 01903 531531 Produced on behalf of the Arun Business Partnership

Arun businesses often have a lot to say. Generally that’s great!

In this edition of the magazine you’ve all said so much that we’ve run out of space. Not wanting to cut you short we’ve edited each article and put the rest on our website - brilliant!

Throughout the magazine you will see read more...

Just go to: www.arunbusinesspartnership. co.uk and read more of the story!

Find out more about the team at

www.arunbusinesspartnership.co.uk If you’d like to talk to Miriam call 01903 737845 To talk to the CAM team call 0870 1900 220

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

5 THE MAGAZINE

WELCOME

Miriam Nicholls Arun District Council Editor

BUSINESS PARTNERSHIP

W

elcome to the 2012 edition of your Arun Business Partnership Magazine. The last year has been no less challenging for the majority of our local companies and if we are to believe ‘those in the know’ it’s not going to get any easier any time soon. In these tough times many of you have found the support, ideas and sometimes just a break from the day to day routine that the Arun Business Partnership can provide, useful.

Sometimes you might just see something different or meet up with someone who has met the same challenge as you and Partnership members always seem willing to help each other.

Please make the most of the Partnership, it’s there to support all local businesses large and small and with 15 years behind us we must be doing something right!

Come along and join in the meetings, make the most of the website and the monthly newsletters and enjoy your Magazine.

As ever, if you’ve any thoughts or comments please do get in touch

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The Littlehampton Academy & College

F.A. Holland & Son Your local Funeral Director

Our caring Our caring staff staffare arehere hereto tolisten listenand andadvise adviseyou, you, 24 hours a day, 7 days a week Pre-Payment Plans available available • Pre-Payment

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Littlehampton Littlehampton 01903 713939 713939 01903

Selsey Selsey 01243 602764 602764 01243

Chichester Chichester 01243 782965 782965 301243 Jubilee Road

Rustington Rustington 01903 771010 01903 771010 16 Ash Lane

Worthing East Wittering 01903 248900 01243 10 Station 671396 Parade, Tarring Road

3 Jubilee Road

16 Ash Lane

East Wittering

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Hill Road, Littlehampton BN17 6DQ

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Memorial masonry • Memorial masonry

Pulborough Bognor 01798 827311 873860 01243 Lower Street 795Canada Grove

Academy: 01903 711120 | College: 01903 711149

Floral tributes tributes • Floral

Terminus Road Terminus

New Parade Parade 11New

4 New Parade

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5

BUSINESS PARTNERSHIP

Contents About The Partnership

18 Business Advice 20 Finance and Legal 25 Training 29 Marketing and IT

YOUR PARTNERSHIP

46 Networking 56 Economic Development Bognor Regis 58 Economic Development Arundel 59 Economic Development Littlehampton 60 Sustainability 61 Business Partnership Awards 87 Wine & Dine 93 Motoring

A-Z of Advertisers

Comfort Inn

Mirage Therapy Centre

Ace Car Hire

Concept Audio

MJ Visual

Active Pump Services

Creative Asset Finance

Moore Stephens

Adams Beeny

Cuff Miller

Newbarn Kia

Advance Sales Services

Electair Exports

NL Autos

Allfield Financial Services

F A Holland

Omni Brokers

Ahead to Toe

Ferring Nurseries

Orion Lighting

AJS Labels

Finch & Co

Paul Bros

Aldingbourne Trust

Fontwell Park Racecourse

Portfield Peugeot

Arun Property Services

Frame of Mind

PPL

Arun Well Being

GB Associates

R T Page

Arundel Carpet Company

Guildcare

Razzamataz

Avantguard

Helen Services

RBLI

AVN Petersons

Hendesigns

Redwood TV

Barratt Homes

Highdown Vineyard

Regis IT

Bay Studio

HMP Ford

Rumshack

Beach Road Dry Cleaners

Holidays & Homes

RW Masters

Beachcroft Hotel

I Love Food

Schlich

Bohemian Red

i-fast

South Coast Skips

Bignell

Inspire Leisure

Spirit FM

Black Horse

Intavisual

Spofforths

Botting & Co

Ist Stop Workwear

STS Communications

Butlins

JS Humidifiers

The Fox

C & M Trophies

Just Wood Flooring

The Lock Centre

Cars

Kittiwake Developments

The Spotted Cow

Cartridge World

Krowmark Workwear

University of Chichester

Castle Printers

L Guess Jewellers

URT Group

Chandlers BMW (Worthing)

Landscape 2000

White Swan Hotel

Chichester College

Let's Do Business

Woods Coaches

China Inn

Littlehampton Academy

Worrell Fry

Clear Computing

Look & Sea Centre

WSCC

Cobwebs Cleaning

Memorial Stone Centre

XL Graphics

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

7 THE MAGAZINE

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GraduateOn

Test Drive A Graduate GraduateOn brings together businesses, looking for fresh input, and graduates wanting to put their newly acquired skills into practice.

If your organisation can offer a recent graduate at least 10 week's work, paying a minimum salary of ÂŁ8 per hour, GraduateOn can offer a wage subsidy to you of a ÂŁ1,000. This offer is available to all companies within West Sussex and neighbouring counties (terms and conditions apply).

Employer: Access by Design Clive Loseby Company Director - Access by Design Specialists in creating dynamic websites

I am delighted with the result of the GraduateOn Scheme. After talking about the scheme with one of the GraduateOn team, we decided to take part. The scheme is excellent. Easy to use, well administered and very effective for our needs. From GraduateOn we have recruited and retained two excellent employees. The scheme and graduates have proven to be such a positive experience we currently have another vacancy for a junior web designer with GraduateOn.

For more information please contact our GraduateOn team: 01243 812075 or graduateon@chi.ac.uk

www.graduateon.net

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Developing People, Developing Business

Talent on your Doorstep December saw the relaunch of the University of Chichester’s very successful GraduateOn paid internship programme.

GraduateOn brings together businesses looking for short-term recruits and graduates who are hoping to put their newly acquired skills into practice with a local firm.

Participating employers will have their vacancy widely advertised free of charge on careers websites and at university career departments across the south coast.

People on the scheme are recent graduates from across the UK with a range of transferable skills in marketing, education, sports science, human resources management, business strategy, IT operations, tourism and social care.

Employers can claim a subsidy of £1000 if they pay the graduate at least £8 an hour for a 10 week full time post. There is no commitment to employ the graduate after the internship and longer placements can be negotiated.

Graduate Elisabeth Reynolds was offered a full time role following her GraduateOn placement with specialist recruitment agency James Associates ‘I have been impressed with the number of roles available to graduates and the support provided during my application to my current role. Following on from the 3 day course, and completing 2 months of my placement, I have been offered a permanent role at James Associates which I am thoroughly enjoying.’

Director, Simon Benstead is also pleased with the results of the company’s involvement with GraduateOn. ‘This scheme has proved to be a great success for James Associates and we will continue to use the scheme for our recruitment needs in the future. It is an ideal way for a graduate to find out if they are suited to our industry and vice versa and it is the best way for local businesses to have direct access to the talent that is on their doorsteps.

For more information email graduateon@chi.ac.uk or call the GraduateOn Team on 01243 812075.

Management and Leadership – join the professionals!

If you are thinking of developing your own management skills or members of your management team, from January 2012 the University of Chichester’s School of Enterprise, Leadership & Management (SEMAL) are offering a new range of Chartered Management Institute (CMI) Professional Qualifications.

Dr David Cooper, SEMAL’s Business Development Director says ‘we have listened to what businesses have been telling us about their management development needs and are responding with high quality training delivered by business experienced experts in a first class learning environment’.

CMI Level 5 Management and Leadership provides the opportunity to improve business efficiency and gain a recognised qualification. Covering topics such as Financial Decision Making and Operational Risk Management, successful completion of one unit achieves a CMI Award with a combination of any two giving a CMI Certificate.

They will be delivered evenings to minimise time out of the business and the price per unit is just £350 + VAT. For more information on CMI courses email cmi@chi.ac.uk

www.graduateon.net

EDUCATION & TRAINING

BUSINESS NAME XXXXXXX

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Business leaders shadow

Chichester College Apprentices impressed at the calibre of the apprentice as well as the levels energy and enthusiasm that she brought to the organisation.

s part of National Apprenticeships Week, Chichester College invited businesses to shadow an apprentice. Business leaders from across the South East visited the college to see how apprentices are trained and to get an insight into a day in the life of an apprentice.

A

West Sussex County Council’s Executive Director, Diane Ashby, shadowed a Customer Service Apprentice, Hannah Gillie, at work in Early Childhood Services. Diane was very

Chichester District Council’s Director of Employment and Property, Paul Over, also took part and shadowed IT apprentice, Jack Salter, during his day at the college. Jack demonstrated his skills in computer networking and talked about how the apprenticeship has worked out well both for himself and his employer, Counterpoint MTC Limited. IT apprenticeships are increasing in popularity with employers as they provide the skills, knowledge and competence required to become an IT, Software, Web or Telecoms Professional.

Also in National Apprenticeship Week, Professional Cookery apprentices were observed during their practical session in the college kitchens where they demonstrated their skills to employers, including Butlins, Goodwood Hotel and The Swan Hotel.

Shadowing activities throughout the week proved to be a huge success with businesses of all sizes taking part.

Business events at Chichester College • Apprenticeships Business Breakfast – 8 March – Join us for this free event and find out about apprentices • Bloodhound Project Science Adventure – 21 March – Free event to see Britain’s latest attempt on the world land speed record and meet the Bloodhound Project Team • Bloodhound Project Business Breakfast – 22 March – Enjoy a free business breakfast, get a close look at the Bloodhound Car and meet the team For more details of our free events and to benefit from special offers, training tips and business advice, sign up to the Chichester College e-bulletin email jennifer.mitchell@chichester.ac.uk

LOOK FORWARD… Without a time machine, you can’t know exactly what the future holds for your industry, but you can be prepared with the right skills and staff.

STAY AHEAD OF THE GAME WITH: THE NEXT GENERATION Take on talented new apprentices now for a highly skilled workforce in the future TRAINING AND QUALIFICATIONS Be at the forefront of your industry with the latest skills BESPOKE SUPPORT AND ADVICE Training, recruitment of apprentices and funding, made easy with Chichester College

Connect with Chichester College to find out more and boost your business: WWW.CHICHESTER.AC.UK 0844 288 1135 CHICHESTER_BIZ

To benefit from special offers and free events, sign up to our e-bulletin email: JENNIFER.MITCHELL@CHICHESTER.AC.UK

THE MAGAZINE 10

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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arun business partnership Dates for your Diary 2012 For more information go to www.arunbusinesspartnership.co.uk/abp-events

30th January

Arun Business Partnership – Tasty!

Venue: Highdown Vineyard, Social event 5.00 – 7.00 p.m.

5th March

Quarterly Networking Venue: The White Swan, Arundel. 5.00 – 7.00 p.m.

25th June

Quarterly Networking Venue: Wick Football Club. 5.00 – 7.00 p.m.

September

Teeing off with our Annual Golf Day Further details to follow.

10th September

Quarterly Networking Venue: Ham Manor Golf Club. 5.00 – 7.00 p.m.

17th October

ABP B2B Venue: Middleton Sports Club. Further details to follow.

15th November

Arun Business Partnership Awards Venue: To be confirmed.

10th December

Quarterly networking Venue: The Beachcroft Hotel. 5.00 – 7.00 p.m.

For further details of any event or information about the Arun Business Partnership email miriam.nicholls@arun.gov.uk or call Miriam on 01903 737845

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Don’t leave your insurance requirements to chance, contact us today

Are you feeling let down by your current insurer?

We have been trading in Bognor Regis for over 25 years serving the local community and clients from further afield. We have built up a reputation for providing a friendly, effective service backed up with the expertise to provide the cover required at a competitive premium.

Products available include: PERSONAL:

Cars & Vans, Vehicle Breakdown Home Insurance, Home Emergency Travel, Pets, Caravan

COMMERCIAL:

Shops & Offices, Landlords Guest Houses, Liability Insurance Professional Indemnity, Manufacturing, Motor Trade & Fleet

Worrell Fry & Co Ltd. are authorised and regulated by the Financial Services Authority. Registration No. 308342

Telephone: 08080 700007 • Email: enquiries@worrellfry.co.uk • Web: www.worrellfry.co.uk

JS Humidifiers The UK’s widest range of adiabatic humidifiers.

JetSpray

HumEvap MC3

Humidification & up to 12°C evaporative cooling.

E: sales@jshumidifiers.com T: +44 (0)1903 850200 W: www.jshumidifiers.com

Condair FF2

Condair Dual 2

Y T R E P RO P N U AR ES C I V R SE

We can help you provide fire risk assessments, supply and maintain fire equipment and ancillary equipment such as safety signs. Our core business is fire training and we can also conduct fire drills.

Staff Training Engineer Training Fire Risk Assessments

Property maintenance including domestic, landlord properties, Contract maintenance, insurance and commercial works

Fire Extinguishers Hose Reels Fire Blankets

General building including part finished works

Servicing

All types of Groundworks

Signs

Domestic and commercial work undertaken

First Aid Training

Maintenance • Refurbishment Construction • Extensions

Call us today!

Fort Road East, Littlehampton. BN17 7QZ Tel: 01903 722909 Mob: 07967 699501 Email: arun.info@yahoo.co.uk

Ancillary Equipment Here are a few of our clients: Cuff Miller L Littlehampton Welding L Natures Way L J S Humidifiers L Saywell International L Spinnaker Tower L

Call Ifast on 01243 553868 visit www ifast-online.co.uk or e.mail enquiries@ifast-online.co.uk.

Gary Tompsett can be contacted directly on 07947867621

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Goes With A Swing Bognor Regis Golf Club were again superb hosts laying on coffee and bacon rolls for starters followed by a tremendous three-course meal and a BIG mention must also go to their own members for their curiosity and generosity for supporting our raffle in aid of Chestnut Tree House Children’s Hospice and dizzy.

Back to the Golf action and, after a very tight contest, the final result saw three teams tie for first place HB Sensors, Lombard and Jagos, after checking the scores and going on the count back rule HB Sensors were crowned the victorious champions.

Well done to Roger and his team who have been huge supporters of this event

since we started five years ago. I must put in a special mention to Lombard and David Coles who commented very nicely that they thoroughly enjoyed the day and, although winning is always good, it’s the taking part each year that they look forward to. True sportsmanship.

YOUR PARTNERSHIP

S

eptember saw the 5th Annual Arun Business Partnership Golf Day take place at Bognor Regis Golf Club.

This year we had 28 players taking to the lush fairways and well groomed greens to compete for the prestigious title of the Partnerships golf team of the year.

The final thing left for us to do was draw the raffle and say thank you to all the local business who were kind enough this year to supply us with a prize, and thank you to Nikki at Barclays and her team for running the raffle and also doubling our efforts as usual. This resulted in over £800 being raised this year.

Our last thank you goes to Chandlers BMW who once again sponsored our par 3 win a car prize which still has yet to produce a winner – so to all you golfers, get out and practice.

If you would like to take part this year, please contact Mike Pisko on 0870 1900 220 or email Michael@camcentral.co.uk

Thank You to our Sponsors and raffle supporters: Chandlers BMW Waitrose Drusillas Look and Sea Worthing Golf Club Jagos Hill Barn Golf Inspire Leisure Black Horse Clymping Sussex Golf Academy FA Holland David Lloyd Fitness White Swan, Arundel Butlins Rustington Golf Centre Fontwell Park Racecourse Woods Travel Avisford Hilton The Beachcroft Hotel

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

BUSINESS PARTNERSHIP

5th Annual Golf Day

13 THE MAGAZINE

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Allfield Financial Group are independent, whole of market financial advisers and directly regulated by the Financial Services Authority.

We are proud to be celebrating 30 years in business this year and continue to advise people and businesses on the following areas: • Protection Policies, including Life & Critical Illness, Income Protection, Accident, Sickness & Unemployment, Shareholder Protection, Keyman, Mortgage and Business Loan Protection and the Relevant Life Plans for Limited Companies.

• Retirement Planning, including Personal Pensions, Company Group Pension Schemes and advising Companies on the new National Employers Savings Trust (NEST) requirements that are being introduced this year and Self Invested Pension Plans.

• Investments & Savings Schemes, including ISAs, Investment Bonds, Unit Trusts and Offshore Investment Planning.

• Mortgages for personal and commercial requirements.

• Inheritance Tax and Estate Planning.

• Care Fee Planning for people in Nursing or Residential Care Homes.

g

Whatever your requirements lebratin Ce we have qualified advisers 30 Year available to help you. s of

Bu

Call our Bognor Regis office on 01243 866522 and ask to speak to Gary Longhurst or Martyn Allen to arrange a no obligation appointment. e-mail: garylonghurst@allfieldfg.co.uk

siness

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Our annual Business to Business Event, Getting to Know You, has always been popular and the 2011 event was no exception.

The event was scaled back to one day in response to comments that the twoday event of the previous year was simply too long for people to spend out of their business. We’ve always said that it’s your Business Partnership and where we can we will try to do what suits you all!

YOUR PARTNERSHIP

On a warm October day around 120 businesses gathered at Fontwell Park Racecourse to set out their stalls and sell their goods and services to their business colleagues and visitors.

and we had some great feedback with a number of companies reporting work awarded on the day and many more commenting on how many useful contacts they had made.

The 2012 event is already in the planning so if you want to benefit from a chance to Get to Know lots of other local companies put the date in your diary and get yourself along!

For more details of this and all our other Arun Business Partnership events visit www.arunbusinesspartnership.co.uk

As well as the opportunity to talk with their colleagues, stallholders had the chance to meet with the many visitors that appeared during the course of the day and also to attend their choice of workshops on topics such as Mediation at Work, Company Transport Advice and Better Selling Techniques all provided by local companies or organisations.

As ever the event was free to attend

Getting To Know You Coastal

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

BUSINESS CORNER

Getting to Know You

15 THE MAGAZINE

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UK & European Patent Attorneys Registered Trade Mark Attorneys Design Attorneys

It’s your idea – so keep it that way!

For local expertise on protecting your: • Inventions and products • Brands, logos and company names • Designs and other aesthetic works

n cal attorneys who ca Speak to friendly, lo your ideas. help you to protect

Schlich LLP 34 New Road, Littlehampton, West Sussex BN17 5AT T: 01903 717001 F: 01903 717002 E: mail@schlich.co.uk

www.schlich.co.uk

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Schlich LLP At Schlich LLP we pride ourselves in the service we offer to our clients. Our aim, as a team, is to help our clients protect their Intellectual Property and prevent theft of their ideas. We offer a range of services including assessment of which aspects of our clients’ innovations can and should be protected, filing of patents, trade marks and designs and searches before filing to assess prospects of achieving protection. We offer all our clients advice on how to keep their costs to a minimum and once the Intellectual Property has been protected we continually keep an eye on the best and most cost effective ways to pay renewal fees for continued protection.

Our clients have the peace of mind of knowing that their idea is safe. With our many global contacts and direct communication with the Examiners we can ensure that our clients’ one chance at protecting their idea is the best chance. We have extensive experience, with a proven high degree of success, in attending inter partes patent hearings at the European Patent Office in Munich.

We are fully regulated by CIPA, ITMA and IPREG and have a team of fully qualified attorneys with a wealth of knowledge in all areas of Intellectual Property protection, ready to help you.

Our clients range from individual clients inventing road safety devices, collapsible biodegradable bottles, yoga equipment and paint recycling processes through to major scientific research in stem cells and pharmaceutical companies developing medication for asthma, cancer, high cholesterol and many more diseases.

For more info on what Schlich LLP can offer, call 01903 717001. www.schlich.co.uk

Micro Scooter Bag

Uber Bar Tool

Biottle

Trolley Dolly

Crossafe

The invention that got away Who really did invent the telephone? Hands up all those who said Alexander Graham Bell, a popular belief when it comes to the invention of the telephone. But did he?

Who actually invented the first transmission of sound has been a controversial subject with many trying to claim it was invented in their country. Alexander Graham Bell did get his patent in the United States in 1876 and was widely recognised as the inventor of a device that could transmit the sound of the human voice. Elisha Gray also filed a patent literally hours after Alexander Graham Bell submitted his. Many others claimed to have invented forms of transmitting sound, many were based on improvements to an electrical device made by German inventor Philip Reis in 1861. The Bell Company fought 13 lawsuits of national interest and 5 that were heard by the Supreme Court of Washington D.C.; it also fought 587 other lawsuits and only lost twice.

A little known Italian named Antonio Meucci, born in 1808, studied design and mechanical engineering at the Academy of Fine Arts in Florence, during which time he developed a communication system for his colleagues. In 1830 he moved to Cuba where he discovered, through his work, that sound could travel through copper wire by electrical impulses. Antonio believed this had potential and in 1850 moved near to New York City where he further developed his idea. Meucci’s wife became paralysed and he created a communication system to link their home to his nearby workshop. In 1860 he publically demonstrated his idea which was reported in New York’s Italian language press.

Meucci struggled to get financial backing for his idea. He was forced to make a new telephone prototype after his wife sold the original machine to a second hand shop. This model was more sophisticated with an inductor formed around an iron core in the shape of a cylinder. This method was to be used for many years to come for long distance communication.

Unfortunately Meucci did not actually file a definitive patent for his talking telegraph and in 1871 filed a one year renewable notice of an impending patent. Three years later he could not even afford the $10 to renew this. He tried to gain the backing of the Western Union Telegraph Company, sending them details of his idea, but he failed to even get a meeting with the executives. When he asked for his materials to be returned in 1874, he was informed they had been lost. Two years later Bell, who had shared a laboratory with Meucci, filed a patent for the telephone and became a celebrity and gained a lucrative deal with Western Union. Meucci sued Bell and was near to victory when he died and the legal action died with him. Meucci was finally recognised as being the father of modern communication in 2002, 113 years after his death. At the House of Representatives in Washington D.C. it was then said “If he had paid the $10 to maintain the caveat after 1874 no patent could have been issued to Bell”.

However, still today if you ask “who invented the telephone” very few will know it was Antonio Meucci.

www.schlich.co.uk

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What’s The Fuss About

By Robert Craven

BUSINESS PARTNERSHIP

BUSINESS ADVICE

Service Firms?

he world is full of independent firms that deliver some form of service to their clients. And many of these ‘service deliverers’ offer some form of expertise, some form of professionalism. They are ‘professional service firms’.

T

Service Firms (SFs) or Professional Service Firms (PSFs) provide professional services to other companies or to the public – essentially they sell time, either on a project-by-project basis, on a one-off basis or on some form of monthly contract and/or retainer - the focus is on people interacting with people and serving the customer rather than transforming physical goods.

The array of SFs is enormous.

Everything from an accountant, an artist, an actors’ coach, an advertising consultant through to a Zen Buddhism teacher or an independent zoo inspector. The list is endless.

For me the term Service Firm or Professional Service Firm loosely

THE MAGAZINE 18

describes these businesses.

While each industry is fiercely defensive about its uniqueness, the extraordinary thing is that the similarities are huge. You can deliver or write a piece for accountants or solicitors or web designers and it can be identical and will be well received as long as you cut and paste the right profession name throughout the piece.

Typically, the independent professional service firm has some common characteristics that give the PSF some unique qualities.

The ‘product’ is a service and is intangible which means that…

• It cannot be stored • It gets consumed at the time that it is delivered so it cannot be re-used • It is almost instantly perishable.

These characteristics mean that any business that is a PSF doesn’t quite conform to the standard product model of producing, storing, selling and

delivering a product. As a result it has many advantages as well as many disadvantages over a standard product.

When you combine the characteristics of the SF with the characteristics of a small or independent business then you create a unique set of circumstances that explains why so many independent PSFs feel that they could be doing so much better.

Do you suffer from any of these traits?

• A passion for the business but few of the essential business skills • A willingness to work all the hours that God made but an ignorance about exactly what is the best thing to do with the time • Spending too much time in the business and not enough time on the business…

You are not alone. These traits are typical of a PSF business.

Common frustrations, pains and hurts include: • Not enough profit.

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

001-059 ABP 2012:Issue 7_Nov 08

Not enough sales/customers.

Business depends too much on owner.

Can't find good people.

Owner doesn't have enough time.

Inconsistent operational performance.

Depending on your business, a list of failings might include some of the following:

So, are there certain things that the high-performing independent PSFs do?

The answer is a big “YES!”

Page 19

A lot of the answer is common to any high-performing businesses but there are some specific activities that relate specifically to the PSF-ness of the firm.

What do the great firms do?

In general terms, all great growing businesses are obsessed with: • Planning while being aware of the outside environment (AKA strategy) • Figuring out how to sell their products and services (AKA marketing) • Understanding how to get on with people (staff, customers and suppliers)(AKA teams).

And what if you’re a small/independent business?

For small and independent businesses there are two additional attributes that separate the sheep from the lambs: • A willingness to let go of management control and share the business ownership (because growing a business is like haemorrhaging cash) • A willingness to let go of management control and take other’s advice (recognising that others can

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

help and may even be able to do a better job).

For the small and independent PSFs you need to have all of the above but over and above that you also need to adopt what we call The Expert! model.

The ability to have a way of doing business that puts you head and shoulders above your competitors. A way of doing business that takes advantage of your enthusiasm and passion for your topic that will give you the economic gains you also seek.

The formula we are talking about is: Professional service + independent, privately-owned + systems and processes,The Expert! system, that mean that it attracts paying customers = a business making sustainable profits.

19 THE MAGAZINE

BUSINESS PARTNERSHIP

• Lack of vision and purpose by the owners • Lack of systems and processes • Lack of financial planning and review • Over-dependence on specific people • Poor marketing/sales strategy • Lack of knowledge of the market/competition • Lack of money • Owners working IN the business rather than ON the business • Fear of letting go of financial control • Fear of letting go of management control • Inability to delegate.

And so on.

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BUSINESS ADVICE

• • • • •

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TRAINING

BUSINESS CORNER

Training and Development

Making Peace at Work I

magine strolling into a stress-free workplace on Monday morning.

Intrigued? Then read on! That workplace is where you and your staff spend most of your lives. A calm working environment is a healthy, productive and enjoyable one.

Think about it: are you going to work your best where it’s positive and calm, or where it’s tetchy and tense? Hmm, I wonder!

Clearly, you can achieve your best work in peaceful conditions. Yet you often find your attention distracted by irritations; colleagues disagreeing, managers and staff failing to get on. And then along comes that really serious dispute that impacts everyone – a bullying complaint, a potential grievance, a capability issue that you just can’t avoid. This can change the atmosphere and the relationships. If not handled well, an incident like this can lead to a huge loss of your time and money, plus the unwanted stress. Of course there are things you can do for yourself (read on for our brief mediation process) and if these don’t work out, you can always call us at Peaceworks for advice on what to do next.

Director Chris Seaton says, “Although mediation hasn’t been used to any great extent in small businesses, Peaceworks have supported people in successfully handling difficult conversations and facilitated short, simple, practical working agreements. Our mediators can support people at work, from the small organisation of two or three people right up to the thousands employed in large companies. Mediation isn’t just about managing conflict. It’s also about achieving high performance and securing successful management. It’s about good quality interpersonal communications and healthy staff relationships. These aren’t always easy to achieve because misunderstandings between people can occur all too quickly.”

mediation as the essential first port of call rather than the last gasp attempt to rescue a tortuous, costly, failing grievance process.

Mediation works best ahead of any grievance processes, is less disruptive to staff and their performance, is confidential and cost effective. For example, a facilitated or 'difficult' conversation can cost as little as £100.

two parties to find their own ideas for solving the problem: ideas that are constructive and realistic

Here’s a taster of what we offer (and it’s something you can try for yourself). We can train you and your managers in a ‘brief mediation process’ that offers you a chance to sort things out in five minutes. Try this next time you have two people who report to you (or even at peer level) arguing about something:

Peaceworks also train people in a range of practical management skills whilst offering resources to improve both the quality and style of communication at work. Our advice lines and online materials are aimed at giving you the simple handson support you are looking for on HR issues, assertiveness, positive communication skills and public speaking.

Intervene – explain you are going to try to help your colleagues to sort this out, not by telling them what to do, but by helping them find their own solutions Listen and summarise – hear both sides of the story and summarise what you’ve heard them say Clarify issues – in neutral language, identify what the main problems are that need to be sorted out, eg ‘so it sounds like the issue here is who is responsible for meeting this deadline, is that right?’

Encourage win/win solutions – get the

Confirm agreements – eg ‘so Jeff, you’re willing to work with Jack on his project this afternoon, and Jack you’ve said you’ll take on one of the jobs that Jeff had lined up for tomorrow morning. Are we all agreed?’

Chris Seaton and Micha Jazz formed Peaceworks 12 years ago. In that time they have trained over 600 people to mediate conflicts and have worked with 77 schools in the South-East to establish peer mediation schemes which create healthier schools.

Now Peaceworks is keen to bring these benefits to your business. Make 2012 your year of the healthy workplace.

Get in touch with Peaceworks now (01243 820604) for a chat about how we might be able to help you.

Changes in Employment Law in 2011 mean that mediation now enjoys a much higher profile. Since the Workplace Disputes green paper saw the light of day in November 2011 it has become clear that the Coalition Government is looking to fasttrack the use of mediation. It sees

THE MAGAZINE 20

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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Page 21

Spofforths Trainee pofforths trainee Hayley Cleaver is celebrating after receiving confirmation that she has won a second prestigious award from the ICAEW - Institute of Chartered Accountants in England and Wales, having achieved the top marks in the country in her taxation exams. The twenty-threeyear-old will collect The Little Prize at an awards ceremony on 26th March 2012.

S

Hayley successfully sat the Professional Stage Taxation Examination in December 2011, alongside four other students from the local accountancy firm. The Little Prize is named after Leo T Little, a former head of the ICAEW and Editor of Accountancy magazine. This prize is given to the student receiving the best marks in their tax papers each year. This is the second time that she has been recognised for her hard work as she received the Watts Prize from the ICAEW last year for gaining the highest marks in an Audit and Assurance paper.

Hayley, who is based at Spofforths Chichester office, commented: “Hearing the news that I am set to receive my second award from the ICAEW feels like a reward for all of my hard work. I dedicated a great deal of time to revising and question practice ahead of the examination. I didn’t cover tax in my university degree so I particularly enjoyed this module. The accountancy team at Spofforths have assisted me along the way with any questions about taxation that I’ve had. It’s great to be training with such a supportive firm, alongside other trainees who are just as focused as I am.”

“The ACA is a mark of exceptional quality, and training as a chartered accountant opens the door to a huge range of exciting opportunities in business and finance, in the UK and internationally.

I congratulate all our successful students and wish them every success in their future careers.”

Hayley Cleaver is notified that she will receive The Little Prize

Malcolm Kimber, President of the South East Society of Chartered Accountants (SESCA) said: “Hayley’s achievement is a credit

exceptional

professional advice for business and individuals s Audit & account preparation s Corporation and personal tax s Payroll services s Company secretarial services s Business start up sales and acquisitions s Estate planning including wills & powers of attorney s Inheritance planning

Offices in Brighton, Chichester, Horsham, Storrington & Worthing

Phone: 01903 828 728 Fax: 01903 828 729 E-mail: worthing@spofforths.co.uk

A2 Yeoman Gate, Yeoman Way WORTHING, West Sussex BN13 3QZ

www.spofforths.co.uk

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

21 THE MAGAZINE

BUSINESS CORNER FINANCIAL & LEGAL

Is To Receive Second Accountancy Award

to herself, her family and her colleagues at Spofforths. We live in an interesting and challenging time for embarking on a career as a chartered accountant. No organisation – whether commercial, public sector, large or small – can ignore the need for professionally trained business experts to help rebuild trust and stability in the world’s economy.

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Helping local owner managed businesses become the most successful and enjoyable to run in the world

Does your accountant regularly call you to see how business is going?

If not, maybe it’s me for a change...

As small, friendly accountants we can offer you the personal contact and a en on to detail that you want and as Cer fied, Chartered Accountants we also have the exper se. Come and see us for free ini al mee ng and see for yourself...

Call us today on 01903 713508 and book in for a free ini al mee ng to discuss your accoun ng needs.

41b Beach Road, Li lehampton, West Sussex, BN17 5JA

www.bo ngandco.co.uk

We provide one hour consultations free of charge and can give fixed price quotes.

We offer traditional accounting and taxation services and much more………. advice on improving cashflow, business diagnostic reviews, benchmarking

Petersons - “Making a difference by being different” Church House, 94 Felpham Road, Felpham, Bognor Regis, West Sussex, PO22 7PG

Tel: 01243 825924 Fax: 01243 837736 email: info@avnpetersons.co.uk Web: www.avnpetersons.co.uk

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ost economic commentators will agree that the UK economy continues to face major challenges as the Government takes action to deal with the Budget deficit and SMEs will inevitably bear more than their fair share of the burden.

M

Business owners should ensure that they receive as much support as possible from their accountants in these difficult times and such proactive support and guidance could include the following: • Diagnostic review and report to

•

•

•

• • •

•

•

identify key options for strengthening cashflow Systems to provide all the information to make better decisions and get better results Understand and manage break even points in order to deal with falls in demand Benchmark analysis against others in the same industry to see where improvements can be made Identify which of the 8 key profit drivers has the greatest potential Review the 43 ways to improve collections from customers Pay no tax on profits from new products and services for 5 to 10 years Legally cut corporation and personal tax liabilities to zero (or close to zero) Create an initial improvement action plan covering all the key areas listed here

Accountants have been proven time and time again to be the most trusted business advisors so ensure you make best use of your accountants and that they provide the support you need.

Author: Peter Rollison FCA, Managing Director of AVN Petersons Ltd, Chartered Accountants and Business Development Specialists

Page 23

Do you like giving money to HMRC? The economic downturn has been difficult for many businesses and you naturally want to keep hold of any hard earned profits. The last thing you want to do is hand them over to the HMRC and this is where tax strategies could play a role in your business development planning.

Botting & Co Chartered Accountants is part of a UK network of tax strategy providers offering tax planning and business advisory solutions. The company’s proactive service is tailored to identify the appropriate tax structure to allow your business to grow and to keep more of your hard earned cash. Contact them today to find out if you qualify for an effective tax strategy to reduce your taxation liabilities.

The following is a summary of areas where tax strategies are available: • Business investment • Remuneration tax planning (profit extraction) • Commercial property capital allowances • Stamp duty land tax

• Capital gains and inheritance tax mitigation • Contractor and Director solutions • Research & Development tax relief Each tax planning strategy must be considered with full knowledge of the risks and implications of embarking on that structure.

Botting & Co’s role as your accountant is to fully explain and educate you on how the structure works and inform you of the potential risks and rewards of the planning.

All strategies entail risks and will most likely result in an HMRC enquiry and consequently it is important that you understand and feel comfortable with the process.

If you would like to talk to Botting & Co about tax saving strategies to ensure you are not paying too much tax, contact them on 01903 713508 and go and see them for a free initial meeting.

Spofforths Encourage Business Development in 2012 As one of the largest firms of chartered accountants and professional advisors in Sussex, Spofforths looks after a variety of companies, partnerships and sole traders.

Throughout 2012, the company firm looks forward to working alongside entrepreneurs in the Arun district as they take the bold step to launch a business venture.

Spofforths advisors encourages businesses to review their activity and think ahead. They believe It is important to have a clear strategy but remain flexible enough to adapt as the business grows. As well as guiding clients through the myriad of accounting and taxation regulations, Spofforths the business advisors will always look at ways to boost productivity, reduce costs, increase turnover and improve profitability.

The firm company is able to provide a

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

complete business support service or look after individual requirements such as payroll, bookkeeping and taxation.

The Private Client Services team It can also assist with a variety of confidential matters including Trusts, Wills, Powers of Attorney and Inheritance Planning.

Spofforths' Financial Planning experts are also on hand to provide unbiased and clear advice and are keen to advise businesses regarding Nest and Autoenrolment.

Clients can benefit from access to the firm’scompany's in-house advisoers who specialise in industry sectors such as solicitors, charities, property, media, doctors, dentists and agriculture. All of our experts work hand-in-hand to deliver a quality, yet cost-effective, service.

01903 828728 worthing@spofforths.co.uk www.spofforths.co.uk www.spofforths.co.uk

23 THE MAGAZINE

BUSINESS CORNER FINANCIAL & LEGAL

AVN Petersons

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Take Control of Your Finances L O O K I N G

F O R

I N S U R A N C E

We can help you!

LOW PREMIUMS FREE IMPARTIAL ADVICE EXCELLENT COVER FRIENDLY PROFESSIONAL SERVICE Business Insurance Motor & Home

Life & Critical Illness Cover

Professional Indemnity

Property

Pensions in Crisis!

SAVINGS RATES LOW! House Prices Falling!

Beat the Economic Downturn Increase Your Wealth • Grow Your Pension Enjoy Low Price Luxury Holidays Holidays and Homes are holding a series of free informational seminars to show how you can grow your pension, make your savings work harder and increase the equity in your home by 10% pa and more!

Open Weekdays 8.30am - 5.00pm

Visit our website for details of the venues and to register your place.

Tel: 01243 864 018 www.omnibrokers.co.uk Omni (Brokers) Limited 32 Sudley Road, Bognor Regis, West Sussex. PO21 1EL Fax: 01243 826833 Email: mail@omnibrokers.co.uk Authorised and Regulated by the Financial Services Authority

BOOK YOUR PLACE NOW! Email: seminar@holidaysandhomes.com Telephone: 01903 733006 or 07509 231957 Submit Form: www.holidaysandhomes.com/seminar

If you have savings, equity in your home or a pension fund This Is For You! These seminars are part of a series of informational presentations arranged by Holidays and Homes, Arundel Road, Littlehampton, West Sussex BN17 7DW. Telephone 01903 733006

Are you feeling deserted by your IT company?

Our services include: b IT Project Delivery b Full Support Services b VOIP b Broadband b Web Development b Software Development b Hardware

At Clear computing we pride ourselves on our customer service levels, but don’t just take our word for it, take a look at our website to view testimonials from some of our clients. We offer a complete service for all your requirements from complete multi-workstation installations to laptops and wireless remote working.

Ask about our 24/7 support packages which won’t leave you stranded!

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...clear talking technology

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Page 25

This past year we have grown from strength to strength, gaining the international accreditation ISO27001 for security, which fewer than 500 businesses in the UK have achieved. We use this to educate on the importance of holding secure data, whether you are a teenager with a mobile phone or a

business with a database. Viruses and hacking are rife and large fines are being imposed for not being secure with data.

We can help you to be compliant and offer business continuity plans.

Our IT support contracts are ‘made to measure’ and reasonably priced, as are our websites, broadband, telephone systems, EPOS tills and VoIP. Whatever your needs, Clear Computing is the IT Solutions Provider for you. For more information, contact 01903 786702 or www.clear-computing.co.uk

Omni Brokers In 2012 it will be more important than ever to ensure your business assets are correctly protected and that you benefit from experienced impartial insurance advice.

quotations to assist you. We work closely with clients to provide premium savings and comprehensive cover in addition to guidance and advice should claims occur.

Having been established for 50 years, with clients throughout the UK, Omni Brokers are the perfect choice to carry out a review of your current commercial insurance without obligation and to provide advice or

Speak to David, Penny or Graham on 01243 864018 to find out how we can help you. Alternatively visit our website www.omnibrokers.co.uk or you can email us at mail@omnibrokers.co.uk

Allfield Financial Group …… 30 Years Old! Allfield Financial Group are independent, whole of market financial advisers and directly regulated by the Financial Services Authority.

• We are proud to be celebrating 30 years in business this year and continue to advise people and businesses on the following areas: • Protection Policies, including Life & Critical Illness, Income Protection, Accident, Sickness & Unemployment, Shareholder Protection, Keyman, Mortgage and Business Loan Protection and the Relevant Life Plans for Limited Companies.

• Retirement Planning, including Personal Pensions, Company Group Pension Schemes and advising Companies on

• • •

the new National Employers Savings Trust (NEST) requirements that are being introduced this year and Self Invested Pension Plans.

Investments & Savings Schemes, including ISAs, Investment Bonds, Unit Trusts and Offshore Investment Planning.

Mortgages for personal and commercial requirements.

Inheritance Tax and Estate Planning.

Care Fee Planning for people in Nursing or Residential Care Homes.

Whatever your requirements we have qualified advisers available to help you.

Call our Bognor Regis office on 01243 866522 and ask to speak to Gary Longhurst or Martyn Allen to arrange a no obligation appointment.

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

olidays and Homes are international property specialists, with offices in Littlehampton and in Spain with villas and apartments for sale in Spain, Cape Verde and Turkey. The company is recruiting more referral agents to sell their properties.

H

A referral agent can be an individual working part time from home, a new business created specifically to market our properties, an existing business looking for an additional income stream, a club or a society. Little or no financial investment is required and the agent only needs to pass the prospective clients’ details to Holidays and Homes for processing. As an agent you will then earn commission from every sale made by Holidays and Homes to a client you have referred.

Full support is available through our Littlehampton office as required including product familiarisation, descriptions and pictures for marketing material and assistance with website design. The properties are in resorts that are attractive to the holidaymaker as well as the investor who wants to see capital growth and/or rental income.

Our 5* star developments in Cape Verde and Turkey include a Lonely Planet Top 3 Worldwide Resort and have an annual projected yield of 10% or more. These properties are fully SIPP compliant so are of interest to those who need to make their savings grow, have a pension that is under performing or have equity in their home that is not increasing.

Share in our success!

Come along to one of our free local seminars and learn about the resorts, the properties and the opportunities available through Holidays and Homes.

Register your interest and reserve your place at www.holidaysandhomes.com/seminar For more information contact Anthony on 01903 733006.

Email: anthony@holidaysandhomes.com www.holidaysandhomes.co.uk

25 THE MAGAZINE

BUSINESS NEWS

For the second year running, Clear Computing has won Business of the Year with MD Barny Hall being awarded Business Person of the Year. We are so grateful to everyone for nominating us.

Become an Agent for Holidays and Homes…

BUSINESS CORNER

Clear Computing Wins Again

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Page 26

ELIMINATE RECRUITMENT COSTS RBLI can provide your business with a pool of candidates for your vacancies with the training, skills and experience you need at no cost.

How do we do this?

Recruitment We offer a free service for employers that eliminates recruitment costs.

We carefully match your business requirements to our candidates.

Follow Up RBLI provides effective follow up to ensure your longer term requirements are met.

Work Placements We can offer candidates on a no-obligation work placement basis.

Training We can offer a diverse range of training courses which can be tailored to your business needs.

Why RBLI? RBLI has been providing this service to businesses for many years. We offer a flexible service, designed to provide you with a happier, healthier workforce whilst balancing your needs as a business. As a social enterprise all profits from our commercial activities are re-invested into our charitable projects to support the rehabilitation and on-going welfare of our armed forces veterans.

To discuss your requirements and reduce your recruitment costs call Polly Boughton: 07824 873437 or email: polly.boughton@rbli.co.uk

Shaping your business for the future We take pride in giving sound advice based on accurate and timely information. So you can make the right decisions, whatever the market conditions.

For a friendly, no obligation meeting, call us today.

Moore Stephens Chartered Accountants City Gates, 2-4 Southgate, Chichester

T 01243 531 600 www.moorestephens.co.uk/south

Working with you, not just your business.

Moore Stephens (South) LLP are registered to carry on audit work and regulated for a range of investment business activities by the Institute of Chartered Accountants in England & Wales.

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Page 27

The RBLI Family

Over the years, however, they have developed and grown into a charitable organisation that does so much more than this. They now have a range of programmes and services designed to support the wider community, irrespective of their service backgrounds.

Whilst they are still passionate about their core values as a service charity, they believe that supporting those in need, and the vulnerable, is an important principle and one that we embrace.

In the Arun area RBLI Employment Solutions provide a wide range of tailored employability services which are available to both individuals and employers.

Whatever your business, one of your greatest assets will be the people you employ. Recruiting, training and

developing a workforce can be one of the largest investments any organisation makes. RBLI can help you protect that investment by working with you to reduce absence levels and retain skilled and knowledgeable staff.

They are also committed to helping those with a social or physical disadvantage into - or back into sustainable employment, and deliver a variety of back-to-work and in-work support programmes funded by government and other sources.

They provide a range of services, which can be delivered as part of an end solution, or in isolation as a specialist service, designed to equip participants with the skills, confidence and tools to find and sustain employment.

RBLI are proud to deliver the Department for Work and Pensions' flagship 'Work Programme' in partnership with G4S. Operating in West Sussex and Kent, this service provides dynamic employability guidance to jobseekers,

BUSINESS NEWS

For almost 100 years they have remained true to this purpose and are still providing treatment, training and support to the armed forces community.

BUSINESS CORNER

Royal British Legion Industries was established in 1919 to provide treatment, training and support to service personnel returning from the Great War.

with ongoing support into employment.

RBLI Work Programme can help with...

• Confidence building • Managing an ongoing health condition • Personalised financial contributions • CV writing and job searching • Applying for a job and improving interview skills • Access to any appropriate financial grants • On-the-job support to help you settle in If you would like more information about the work of RBLI or its products and services please contact them on 01622 795900 or e-mail enquiries@rbli.co.uk

Moore Stephens Chartered Accountants Moore Stephens specialises in providing accountancy services and business advice, with particular expertise in working with local family owned businesses and not for profit organisations.

Each of its friendly Southern based offices in Chichester, Guildford, Isle of Wight, Salisbury and Southampton is small enough to care about making sure you get the basics right when setting up your business, yet large enough to help you grow it until you move on or sell it.

Moore Stephens offers a broad range

of specialist advice, which extends beyond the traditional boundaries of accountancy, audit and tax. By combining local knowledge and experience with the wealth of resources available through the Moore Stephens UK and international networks, the firm can give you access to experts wherever you are doing business.

Working with you, not just your business. For a free, no obligation meeting, contact your local office in Chichester on 01243 531600. www.moorestephens.co.uk/south

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

27 THE MAGAZINE

FINANCIAL & LEGAL

BUSINESS CORNER

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Reduce costs

by outsourcing

n the current economic climate, outsourcing has become a particularly valuable and attractive option as businesses look to improve efficiency and cut costs.

I

“One of the benefits of outsourcing is that it can be tailored to match the needs of a business” says Mike Scott, partner at Moore Stephens South, which offers accountancy services. “While some companies require specific accounting or tax support, perhaps for payroll, VAT or management accounting, others prefer the complete package.

downsizing, service levels can be immediately adjusted. This flexibility frees up Financial Directors from having to worry about when and how to recruit additional book-keeping staff, or let them go, or the enhanced rights of agency workers.

Outsourcing also provides continuity of service. Worrying about staff sickness or extended holidays becomes a thing of the past.

“Another advantage is its flexibility, which means it can be easily adapted to meet requirements as and when they change.”

Quality of accounting and reporting can improve as well because outsourced staff are generally highly trained and use upto-date systems. This gives added peace of mind at a time when HMRC is keen to apply penalties for late filing or payments.

Whether your business is growing or

And as more businesses turn to online

accounting systems, they can still have instant access to their accounting data, even when it is being processed by an external third party.

The cost savings in reducing overheads and improving efficiency can be substantial.

If you’re considering outsourcing or would like some more information, ring Mike Scott, Moore Stephens, on 01243 531600 or email michael.scott@moorestephens.co.uk www.moorestephens.co.uk/south

Energy Saving And Remote Control using Monitor Hawk It Is an easy to set and use remote M2M Control System Smart Phone & Computer Access 24 Inputs -- 10 Relay Outputs Internet or GPRS connected Can Monitor & Control Temperature - Pressure - Flow - Machines - Holliday Homes Factory Equipment - Churches - Remote Buildings & Schools Central Heating -Irrigation - Farm Equipment - Swimming Pools Send Alarms Text or e mail Chart inputs and outputs Gives Major Energy Saving on Wide Range of equipment

www.monitorhawk.co.uk www.electair.co.uk Designed and Manufactured & Installed by Electair Exports Ltd 5 Arun Business Park Bognor Regis PO22 9SX 01243-842888

THE MAGAZINE 28

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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Social Media for Business Whether you are selling products or services, social media marketing is a potent method that will over time make your website more profitable and can complement any other advertising campaign you are running and it doesn’t interfere with other methods of getting traffic to your website.

Depending on your goals you can see the success of your social media investment (whether you are investing time or money) in direct traffic to your website, online brand mentions, leads and customer satisfaction.

Your primary website is the tool that will tie all of your social media activity

together; it is the place where you can engage your prospects in an education-based campaign that helps them understand that you have the solutions they are seeking.

Think of your social media activity as a way to create awareness and an initial level of trust substantial enough for someone to want to know more.

But there are a few things you’ll need to know to help you get the most out of social media as well as your online presence in its entirety.

Build a social media presence/profile; create a Facebook page, LinkedIn Group and Twitter Account Feature links to your social media profiles in your email signature, on your business cards, in your ads, and as a standard block of copy in your weekly HTML email newsletter.

In addition, make sure that links to your website content are featured prominently in your social media profiles and that Facebook fan page visitors and blog subscribers are offered the opportunity to subscribe to your newsletter and attend your online and offline events.

Don’t treat your social media activity as something separate from your other marketing initiatives.

One of the hang-ups from people just trying to get started in social media marketing is the paralysis formed when they stare blankly at Twitter, wondering what in the world to say. The pressure

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

MARKETING & IT

When used properly, social media can be a great tool to help your business reach untapped, potential customers and stay connected to current ones.

BUSINESS CORNER

Making Use of

By Kat Neal

to fill the silence can be so overwhelming they eventually succumb and tweet what they had for lunch.

You don’t have to say anything to get tremendous benefit from social media participation. If you did nothing more than listen and occasionally respond when directly engaged, you would derive tremendous benefit from that level of participation. In fact, if you are just getting started, this is what you should do before you ever open your 140character mouth.

Set up an RSS reader and subscribe to blogs, visit social bookmarking sites, create custom Twitter searches for your brand, your competitors, and your industry, and closely follow people on Twitter who have a reputation for putting out great content. And then just listen and learn.

If you do only this, you will be much smarter about your business and industry than most and you may eventually gain the knowledge and confidence to tap the full range of what’s possible in the wild and wacky world of social media marketing.

Kat Neal Head of Emerging Solutions IDG Communications www.linkedin.com/in/KatNeal Twitter @Tarakin

29 THE MAGAZINE

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Computer Systems for Small Businesses

Do you currently use 8ft T12 Lamps?

Are you aware that 8ft T12 Lamps can no longer be manufactured or imported to the EU as of 1st April 2012?

In these uncertain times there is a need to ensure that the administrative functions of your business are efficient and easy to use with the minimum of input time from you and your staff.

At GB Associates we specialise in providing Access based solutions that are inexpensive but enable you to provide an improved service to your customers leaving you to concentrate on developing your business.

In addition, we can provide support to enhance any existing Access based systems.

We work with many local companies and our fields of expertise include: • • • • • • •

Hendesigns Ltd Unit S5 Rudford Industrial Estate Ford Road, Ford, Arundel, BN18 0BD

Sales order processing and invoicing Purchasing Stock control Manufacturing, Bills of Materials etc Travel Agency Horticulture Interface to Sage Accounts

Existing T12 stocks will run out rapidly, and prices are already rising, Converting to T5 lamps is simple.

T5 adapters and lamps are available in 8ft, 6ft, 5ft, 4ft, 3ft and 2ft, or if you prefer you can replace your complete light fittings with new T5 high output fittings, or even LED tubes.

Our services include: • Specialist supply and installation of Energy Efficient Lighting Solutions • Free Lighting Energy Surveys • Detailed Energy calculations showing energy savings and payback • Competitively priced products We can supply energy efficient alternatives for the majority of existing lighting, including a full range of the latest LED products, including GU10, 2D LED and more Contact us today for a FREE Lighting Energy Survey

We would welcome the opportunity of meeting with you to discuss your requirements and to offer a solution.

GB ASSOCIATES

01243 585 615 0771 863 4378

Call 01903 723005 or email sales@hendesigns.co.uk For testimonials and case studies visit www.hendesigns.co.uk

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Concept Audio Ltd

Their dedicated team of in-house engineers are highly skilled and are

Concept Audio’s professionalism and expertise is clear to see from their client list and a quick look at the events they have worked on this year should leave you in no doubt that you’re dealing with a truly professional company.

BUSINESS NEWS

Concept Audio is best known for their High Fidelity sound systems but over the years has diversified into offering a full bespoke service to the events industry by providing, Lighting, Staging, audio/visual systems and power solutions too.

constantly updating their knowledge & skills to enable them to deliver a first rate production each and every time!

Enhance your event and call one of Concept Audio's team today on 01243 827915. Visit www.conceptaudio.co.uk or email Info@conceptaudio.co.uk

ith the demise of the T12 8ft tube, many organisations are going to have to look at long term solutions to replace any existing 8ft lighting. To convert existing fittings to T5 is often easy and cost effective offering instant savings of 50% at least.

W

Or replacement 5ft high output T5 fittings can be an excellent long term investment, especially in areas where sensors would be advantageous, these can be built into the light fittings and can enhance savings dramatically.

GB Associates

GB Associates provides bespoke database solutions to companies ranging from one-man businesses through to medium sized well known organisations. GB Associates believe that a computer software solution should be designed with the company's specific requirements in mind rather than the company changing its procedures to suit the software.

They have developed systems for a wide range of applications including: • Order processing and invoicing • Stock control

• • • •

Manufacturing and Production Meals on Wheels Travel Kitchen worktops order processing and production planning • Planning and monitoring of plant maintenance engineers jobs • Wholesale Plant Nursery order processing.

• Vehicle loading and scheduling

If you are considering computerising your day to day business functions please telephone Garry on 01243 585615 who will be pleased to discuss your needs and arrange to meet with you.

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

BUSINESS CORNER

With small party packages to full concert production, Concept Audio are your one stop shop in technical Production.

The demise of the T12 fluorescent tube

LED Lighting At last LED lighting technologies are coming into their own, better light output and affordability make this technology a good investment, with savings of 80% or more possible.

Now it is possible to replace not only Halogen and Dichroic spotlights with LED, some good 2D replacements and T8 tube replacements are also available, but buyer beware, not all LEDs are the same, always ensure you purchase from a reliable source, not only for value, reliability and functionality but for safety reasons as well. A product that is not CE marked can be hazardous.

There are now energy efficient alternatives available for the majority of existing lighting, just ask the professionals.

For more information, contact Hendesigns on 01903 723005 or www.hendesigns.co.uk

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Interactive & Touch Screens Video & Telephone Conferencing PA & HD Projection Systems Digital Signage Control Systems Display & Exhibition Equipment

Hire

Sales

Installation

Servicing & Repairs

Digital Signage

Control Systems

Creative Audio Visual Presentation Systems T: 01243 780816 E: sales@mjvisual.co.uk W: www.mjvisual.co.uk MJ Visual, Unit 1, New Bury Park, Easthampnett, Chichester, West Sussex PO18 0JY

Approved Supplier

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Since then he has worked on numerous productions in Broadcast TV such as Location, Location, Location, Property Ladder, Food & Drink, Watchdog and numerous consumer magazine style programmes. He has also done considerable work in the corporate arena for companies of all sizes.

As a result of his experience Chris, and his company Redwood Films, based in Arundel, West Sussex, can help you produce films that will do justice to your business.

Chris will always give you the best quality production he can for your budget; well produced films, however simple the idea.

So if you’ve a presentation to give, a service to explain, a product to sell, staff to train or an event to cover, Redwood Films can produce a cost effective answer to your requirements.

See what Redwood Films can do to promote your business. Give Chris a call on 01903 884441 or 07831 604338 or visit www.redwoodfilms.co.uk to see examples of his work.

Contact Andrew or Juli in the sales office for further information or to arrange a visit.

01243 780816 sales@mjvisual.co.uk www.mjvisual.co.uk

MJ Visual prides itself on giving impartial advice on the best equipment and technology available. With over 30 years of experience within the AV and presentation industry, you can be confident they will supply the right solution for your requirements. Services include full equipment installation, bespoke digital signage, control system

XL Graphics

XL Graphics are dynamic sign makers and large format printers covering the Arun and Chichester area. The company caters for all sizes of business, large and small, and has over 30 years experience, operating as sign makers and large format printers.

Services XL Graphics can offer include vehicle graphics, window graphics, exterior signage, exhibition graphics, trailer graphics, road signs, safety signage, interior signage, banners, posters, large format printing, stickers, canvases and business cards‌ to name just a few!

XL Graphics realise how important it is for any business to get its message and image across, and the range of products it offers can help you do exactly that.

Image is

everything Vehicle photography, pop band promo videos, modelling assignments, room set shoots, TV advertising, training videos and catalogue product shots big and small - all can be accommodated in the PhotoShedSouth drive-in studio. Situated just off the A27, mid-way between Brighton and Portsmouth, the studio has free parking, experienced cameramen, lighting technicians, makeup artists, and room-set builders ready to turn your ideas into cutting edge images.

And if items are just too big or time restraints too tight, we can bring our studio to you! Our stock-in-trade includes cars, kitchens, bathrooms, commercial equipment and industrial plant, modelling and corporate portraits for exhibitions, point-of-sale, print media and web sites. Take a look at our portfolio on www.photoshedsouth.com read more...

For more information, contact 01243 641768 or visit www.xlgraphics.co.uk

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

33 THE MAGAZINE

BUSINESS NEWS

Chris Evans has been working in the TV industry for many years, firstly with the BBC and then at Granada TV before going freelance some 25 years ago.

J Visual is an independent, family-owned business based outside Chichester. The company specialises in the supply, installation and hire of audio visual equipment to many diverse organisations such as schools and universities, manufacturing and corporate businesses, hotels, leisure centres, as well as hire equipment for events and private social functions.

programming, servicing and repair, aftersales support and, most importantly, the knowledge that they will supply to you the most suitable system for your organisation.

BUSINESS CORNER

MJ Visual Redwood Television M

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Ask the e perts Elena Edwards

Do you have any questions about how to look after commercial properties? Then ask the experts at any time, from the comfort of your desk for FREE.

Post your questions on our wall at facebook.com/helen.services

Here we are in the 21st Century, everything has to be done faster than ever before so much so that our brain is forced to think faster and ultimately we have to make decisions on a spur of the moment.

If you are working in a busy commercial/public environment you must have probably noticed that the floor coverings are changing constantly. The vinyl flooring materials have advanced dramatically over the recent years as have our needs to have great looking floors that are not too expensive, come in a huge design range and are easy to look after and if possible to last in as “new” as possible condition for as long as possible.

Hard Floors Most people think that mopping of a hard floor only every now and again is enough. If you think that way, please stop doing it that way.

We are all busy- right, we don’t have time to follow all the manufacturer instructions that say that we should sweep or vacuum the floor before mopping. But this is the key. A vinyl floor that is not swept/ vacuumed before mopping will lose its appearance very fast.

And it is not just the appearance but also the floors would stay dirty for a long time or at least until they are mechanically cleaned.

Carpets To have clean carpets all the time they must be mechanically cleaned on a regular basis.

Live person on www.helenservices.co.uk

You clean your carpets at home, why would you thing that the ones at work shouldn’t be treated in the same way?

Wet-cleaning systems are the first choice for many of us and naturally require longer drying time. To balance the need for rapid drying and the need to remove the most soil without disturbing a working environment and within a fixed budget you need a professional in.

Ask Elena on twitter.com/Elena_Edwards

how much would cost you to look after that floor, in the years to come.

If you are not sure how to take care of your new floors, then give us a call.

Don’t get locked in! Stay FREE !

Are you offered SPECIAL OFFERS and FREE DISPENSERS ?

It comes to our attention more and more often that many of our newer customers are locked into long term contracts with their cleaning suppliers.

Low moisture carpet cleaning technologies are a better option for the commercial market.

Better still, the carpet cleaning machines that have the facility to dry the carpet while cleaning it are the best – faster drying time, lower noise, safer, can be used during office hours, less working time, lower budgets.

You are now most probably wondering which method is the best: wet cleaning or dry cleaning? And does it matter?

In a commercial environment, everything matter: people, access times, health and safety, budgets!

So what floor coverings should you choose?

Well, give us a call and we will help you decide which floor best suits your premises. Whatever you choose, please make sure you get hold of all the information from the manufacturer about how to take good care of them.

If you are the decision maker and you are not quite sure which floors to choose, please take into account not just the price tag but also

There are numerous types of hand paper, toilet paper and soap dispensers on the market.

Some manufacturers have come up with the idea of designing their own sizes and you would only be able to refill the dispensers with their supplies because no one else makes paper/soap cartridges the same size as they make. Once you have accepted these dispensers YOU ARE LOCKED IN and the company can charge whatever they like for their refills. Same like with the printing machines.

Virtually every supplier stocks the industry standard sizes and that means that when you chose to change supplier you do not have to change your dispensers and carry out decoration works on your walls. If you are not sure what to buy, give us a call. Don’t get locked in! Stay FREE!

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Helen Services Ltd • Sussex based business • Independent • Down to earth people • Reliable • Experts in the Commercial Cleaning Industry • Passionate about the quality of our work • Honest • Approachable • Always striving to be the very best in everything we undertake • Protective of our Environment • Personal - we make you feel you are our only customer • Helping the local community • We are pleased to say that we have been offering a complete professional cleaning service to many premises in Sussex for the past 12 years, from a small office on a High Street to industrial units and everything in between, such as schools, nurseries, sport clubs, churches, surgeries, NHS hospitals etc.

We have been carrying out specialized cleaning works for NHS hospitals since 2008. In 2011, we have been selected to participate in all West Sussex Trust wide Deep Cleaning programmes over the next two years, following a public bid.

“ It is a pleasure to deal with a company such as yours that enable us to maintain and provide a clean and pleasant hospital for patrons and staff alike. 100% professional service has been provided on each occasion when we engaged your services. We look forward to working with you again in the near future” Mike Clarke WSPCT Hospital Facilities Manager

• Daily cleaning of any commercial premises • Regular cleaning of communal ways in blocks of flats • Deep cleaning and decontamination in surgeries and NHS hospitals from patient wards to operating theatres • Regular cleaning of communal ways in blocks of flats • Hard floor mechanical cleaning • Hard floor strip and polish • Dry fusion carpet cleaning • Dry steam cleaning of any surface • We offer janitorial supplies

Farlignton School has been cleaned by Helen Services for the past few years. In that time they have provided a cleaning service second to none in a very demanding environment.

Their staff are always polite, smart and cheerful and nothing is too much trouble for them. They are always punctual and sickness rates have been non-existent. I constantly receive complimentary remarks about the standard of cleaning and the pleasantness of the staff and this has made my job so much easier.

Adrian Trewhella – Facilities Manager Farlington School

Helen Services has been with us for over 10 years and never missed a beat when it comes to attendance and quality of work. Their staff are professional and committed to high standards of quality always putting the customer first. We operate in a busy environment and Helen Services are an extension of our workforce. We couldn’t recommend Elena’s company high enough.

Joe Martello – MD Roscomac

Helen Services Ltd Commercial Cleaning Services 2 Carisbrooke Drive, Worthing, West Sussex, BN13 3QT www.helenservices.co.uk elena@helenservices.co.uk Tel. 01903 691811 Mob. 07799116828

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Advance Sales Services UK Ltd Parcels & Freight – UK and world wide distribution Looking for a specialist in International & UK parcel and freight distribution?

• The NO CHORE Radio Store • • One call does it all! •

• Licence free PMR446 radios • Low cost licensed radios – complete packages supplied

With help and guidance to established & new businesses.

Need to export to the E.U. & the rest of the world?

Look no further!

We have the knowledge, expertise and a pricing policy to help you succeed!

• All major manufacturers supported • Lone Worker • Free advice and coverage surveys • Special event radio hire – extra radios for sports day etc.

• 27 years of experience

Our Services Include: Worldwide Express & Economy Courier UK Parcel and Freight Distribution Worldwide Air Cargo Worldwide Sea Cargo European Road Freight

Phone: 01903 713074 Fax: 01903 726069 Email: sales@stscomms.co.uk www.stscomms.co.uk

T: 01243-583913 E: advancesalesuk@aol.com F: 01243-585662 1 Felpham Gardens. Bognor Regis. West Sussex PO22 8QS

www.advancesalesuk.com

Logistic Thinking Here at RT Page we follow a different approach to warehousing and distribution, one that recognises that in providing logistic support to your organisation we are part of the entire process of delivering satisfaction to your customer.

We know that to deliver the service you need we must understand your business, objectives, ethos and systems. Only then can we bring our 50 years of experience, knowledge and expertise to produce the most effective solutions. In conjunction with our strategic partners we will deliver a service that will reduce costs, improve the efficiency of your supply chain and contribute to your profitability.

Comprehensive Service From our purpose built warehouses at Ford in Sussex, in conjunction with our strategic partners, we offer our customers a smooth, efficient service that integrates easily with their operations whether they are seeking:• Total Supply Chain Management • Warehousing • Transport • Distribution • Pick and Pack • or any of the other services we offer We believe that success is based on real collaboration, trained, motivated staff who regard customers as colleagues, backed by an effective IT system – to give you visibility and control over your stock – and, above all, a commitment to deliver! In short whatever you want to store, wherever you want to move it, by land, sea or air we can help.

Smoothly Securely Safely Tel: +44 (0) 1903 736300 | Email: info@rtpage.co.uk www.rtpage.co.uk

Trusted and Reliable Security Services Keyholding Alarm Response Security Patrols Security Guards

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Helping you

Storage Solutions

H

• A potentially very dangerous situation with the risk of disturbing intruders • Corporate Manslaughter Act – owners, directors and managers duty of care responsibilities • Health and safety of employees whilst alone on site at night • Lone worker compliance • Untrained and vulnerable staff • The work place looks and feels very different at night • Holiday and sickness cover, who else can you rely on?

• Using own vehicle • Vehicle must be road legal and fully maintained • Drink driving risk • Driving whilst tired or half asleep and rushing to respond as quickly as possible • Reliance on taxis and public transport • Missing the alarm call • Next day fatigued, unproductive and potentially dangerous in charge of machinery • Extra pay or time off in lieu for being on-call • Late for work the following morning or possibly an emergency day off • A disturbance to work/life balance at nights, over weekends and on holidays • Arranging an emergency child minder

R

You or your staff need never lose a night’s sleep because your alarm has activated, whether it be a false alarm or a genuine intruder. Our licensed and experienced Response Officers will attend, carry out a full inspection and ensure your premises are safe and secure before resetting your alarm.

If you would like more information on Avantguard’s Keyholding & Alarm Response Service, or any of our other security services, please call 01903 784885 or take a look at our website www.avantguardsecurity.co.uk

Quality, Tradition, Innovation If you’d like a well established family run firm looking after the logistics side of your business then look no further than Advance Sales Services UK Ltd. The father and son team at Advance are so good that some of their customers refer to them as “their logistics department!”

Advance Sales Services has been established for 14 years and continues to grow. But they’re still small enough to give the personal touch to all your shipping and parcel needs. When you

call the company you’ll talk to a real person, someone who is interested in your business – the team all believe that “customers make paydays possible”.

Over the past year the company has established themselves in the business of moving cremated remains around the world – a highly specialised and sensitive service which surely makes your day to day needs fairly simple!

To find out more about Advance Sales Services, call them on 01243 583913 or www.advancesalesuk.com

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

Look & Sea Littlehampton’s Look and Sea Centre offers a variety of options for corporate events and conferences. All or part of the Centre can be hired for product launches, meetings, personal celebrations or promotions. Our 360 degree Viewing Tower, Conference Room or Restaurant are all stunning venues guaranteed to impress your clients and with the best of catering from our Harbour Lights Cafe and Dining you can be assured of a top quality event. With hire prices from only £100 per day we can promise the very best value for money, call us today to discuss your requirements.

37 THE MAGAZINE

BUSINESS NEWS

ave you ever considered the risks involved when your intruder alarm activates and you or your nominated staff member has to attend? Most people think only of the obvious risk: what if there is someone in the building?

Here are some issues you may not have considered:

T Page is a family run warehousing and transportation company with over 50 years experience.

Established in 1955 by the father of the current directors, the company has a wealth of valuable knowledge and expertise. So what can RT Page offer your company?

Storing your own goods takes up space that you could be using for something more profitable.

Sometimes your warehouse is half empty, sometimes it’s overflowing.

Sometimes you have enough staff, sometimes too few. You could do with a manager but it’s not really a full time job. What you need is an elastic warehouse, purpose built, run by experienced staff backed by effective software. But they don’t make elastic warehouses and the rest costs money.

RT Page offers a number of services to solve the problem...

An entire warehouse staffed and managed by us, to shared space that expands and contracts as required backed up by trained, experienced staff operating modern software.

The result? No long term leases. No capital expenditure. No staff problems. Valuable space released and your goods – safe and secure!

BUSINESS CORNER

sleep better at night

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BUSINESS CORNER

BUSINESS NEWS

C&M Trophies

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JS Humidifiers A Thirty Year Success Story

Trophy winning will make headline news in this Olympic year and, to help celebrate the UK's hosting of the games, C&M Trophies is running a special offer for Olympic corporate events with trophies priced at just 85p each!

Of course, the usual range of trophies is also still available, along with C&M's glass engraving service.

For more information on what the company can offer, call 01903 717766.

S was started by Steve Verney in 1981 operating from his garage where the first manufactured JS low energy humidifier was produced.

Intavisual J Serving Sussex for nearly 25 years, Intavisual Services continues to provide high quality audio-visual, presentation and display equipment to businesses, health and local authorities, churches, associations and clubs around the county.

New to Intavisual's hire fleet is the DVON Conference Discussion System. For round the table meetings the 'Push to Talk' microphones mean each delegate can hear the proceedings and be heard when it's their turn to speak! Combine this with a simple PA system and an audience can hear as well! At £220 (plus VAT) for 20 microphone units for a days hire everyone can take part in the discussion.

For more information, contact 01903 770774 or www.intavisual.co.uk

The company has steadily grown over the years by adding different types of humidifiers to the range allowing a continually widening JS customer base in the UK and overseas.

JS started exporting its low energy humidifiers in 1985 to Holland and now covers over 80 countries across the globe; representing 25% of the company’s turnover.

One of the company’s best decisions was moving down from London to Rustington with our 30 staff in 1994 which has allowed our turnover to steadily rise to over £9million by 2011 with 65 staff operating from a 25000 sq ft site in Rustington.

AJS Labels spent 2011 investing he last 12 months have been a time of investment for Andrew and Jayne Scrimgeour, owners of AJS Labels. They acquired the business in 2009 inheriting debts of £334,000 from the previous year.

Within the first year, fortunes began to turn & the company broke even.

Throughout 2010, AJS sought to consolidate its position through engagement of staff, customers and suppliers.

digital printing and press equipment means AJS Labels is able to respond more quickly to customers’ needs.

With no plates or screens needed, it’s a more agile & cost effective process.

Further efficiency benefits have been brought by a new management information system.

By 2011, they had the confidence to reinvest in the business. £1m worth of

More information is available on 01903 731212 or www.ajslabels.com

T

THE MAGAZINE 38

All businesses face a tough year ahead, but AJS feels it’s in the right position to ride out the storm!

In 2000 we started our Air Curtain division to reduce heat loss from buildings and in 2002 we started The Air and Water Centre, an entirely internet based division selling all types of product to improve the environment, of course including humidifiers.

Over the years working closely with our vision of continuous improvement we attained Investors in People (IiP), ISO9001 quality management standard, ISO14001 environmental standard and OHSAS 18001 health and safety standard.

In 2011 we became part of the Walter Meier group, which has already helped JS in adding a further £1million to our turnover in 2011. Being part of a global humidification group will give us the opportunity in the future to further expand our local manufacturing base by selling our products throughout the group over the coming years, which is good for the JS team and the local economy.

What makes a company successful for over 30 years? Steve Verney’s top tips: • Strive to exceed your customers’ expectations in all areas.

• Your staff are your best asset – always look after them.

• Increase prices by at least inflation annually.

• Continually work on your business to make it better, strive for perfection.

• Enjoy what you do!

You can find out more about JS Humidifiers on 01903 850200 or at www.jshumidifiers.com

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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recent survey by The Fire Industry Association highlighted how employers trying to save money are putting employees lives at risk by cutting back on fire safety.

A

It also established that 1 in 5 companies had experienced a fire in their workplace and that almost a third of the staff surveyed said they wouldn’t know what to do in the event of a fire at work. Almost 40% wouldn’t know where to find an extinguisher (let alone the correct one) in an emergency.

Fire and Rescue services throughout the UK are now prosecuting organisations and individuals for breaches of current fire regulations which at the very least call for a ‘suitable and fit for purpose’ fire risk assessment.

In respect of fire safety training the assessment asks who has been trained, when and to what level eg: basic/fire awareness/fire warden/fire safety management. If the findings of the risk assessment are recorded and reviewed regularly and acted upon an organisation should have no reason to fear a fire inspection or an incident.

Cartridge World If you're looking to save money on printer consumables (and who isn't?), sourcing your ink and toner cartridges from Cartridge World makes sense.

Cartridge World aims to save its customers up to 50% compared with original manufacturers' cartridges.

The Littlehampton branch of Cartridge World has been trading now for nine years. In that time, it has built a reputation for a great product not to mention the great service. With a large stock of cartridges in store meaning that it's often not necessary to wait for a refill - although customers can save money by bringing in their old cartridges for exchange.

BUSINESS NEWS

The survey of employers and employees found that in the current economic climate almost 1 in 5 UK companies had made cutbacks such as avoiding the implementation/review of fire risk assessments, maintenance of fire safety equipment, reducing/not having staff fire safety training and fire drills.

Page 39

BUSINESS CORNER

Fire Safety & Cost-Cutting

09:39

As well as cutting customers' costs, refilling cartridges reduce the environmental impact, and they all come with full money back guarantee.

Call Cartridge World on 01903 71 44 44.

Arun Property Services Arun Property Services was established in 2000 and has grown to offer a wide range of property building a maintenance services.

The company can tackle both commercial and domestic projects.

Maintenance and repair jobs include electrical, plumbing, drainage, guttering, roofing, soffits and fascias, brick and block work, plastering and internal and external decoration. Need a larger kitchen or a bigger bedroom? Arun Property Services can do the work.

In addition, the company also offers plant and equipment hire. Options include operator hire and a delivery and collection service.

All jobs are carried out to an agreed estimate and timescale, and customers are kept up to date with progress and any potential problems.

For more information, pleasecall 01903 722909, email arun.info@yahoo.co.uk or visit www.arunproperyservices.co.uk

If you believe your company/organisation could benefit from one of the services listed below that local company IFAST (with many years of industry experience and qualified staff) can offer then please make contact with Gary Tompsett. It could cost you lees than you think as IFAST are offering a 20% DISCOUNT to ALL Arun Business Partnership Magazine readers/members on any business placed as a reference to this article. 01243 553868 or 07947 867621 gary@ifast-online.co.uk www.ifastonline.co.uk

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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Working with HMP Ford Opportunities to work with HMP Ford including business and non-commercial work. Current workshops including injection moulding, laundry, horticulture, and waste management. Also employment and work experience placements for offenders who are seeking to prepare for release back into the community.

For more information about our forthcoming employers’ days, please call

Tel: 01903 663 027 - business. 01903 663 000 - placements.

crtford@hmps.gsi.gov.uk

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Landscape 2000 LTD is a Company based in Littlehampton, West Sussex, providing grounds maintenance and landscaping, from private and domestic Customers to large PL Companies I would like to thank all of my Customers, Suppliers and Staff for their dedication and support through the last 30 years of successful business.

This being my 30th year of trading, I am proud to actively support and take part in the Charity Road trip 2012 in aid of WellChild.

Spot our specially sign written van around Worthing and the local area and show your support at our fundraising events throughout 2012

Tel: 01903 722292

info@landscape2000.co.uk

Supporting

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BUSINESS CORNER

BUSINESS NEWS

Working with HMP Ford HMP Ford is always seeking opportunities to work alongside the commercial and charitable sectors to provide realistic work experience to offenders. We value our customers more so because they enable us to train offenders and develop work skills in the closest we can get to a real work environment within a prison.

Part of the business community Prisons, where appropriate, are encouraged to generate income to offset the cost to the tax payer of keeping offenders in custody. The purpose being, to promote law-abiding behaviour, we do this by developing a work ethic whilst in custody, and preparing offenders for resettlement back into the community.

established and operating workshops within Ford. The work includes machinery refurbishment, recycling, warehousing and distribution. We are currently looking for ways to develop this area further.

Ford Prison also has the biggest horticultural unit in the prison service contract growing bedding plants, trees, shrubs and producing vegetables for numerous prison kitchens. We also have on site a commercial laundry, a welding

and fabrication workshop, and a plastic injection moulding workshop.

Charitable work is also important to Ford. We help local groups with numerous work opportunities. This is done within our workshops with the expertise of Instructional Officers and Offenders. Another area we are looking to develop and grow.

read more...

HMP Ford runs a number of industrial workshops that complete a range of activities both for the prison service and also under contract. We also work alongside a number of commercial partners in various activities. This work allows offenders to gain realistic work skills and experiences whilst serving a custodial sentence.

Partnership working is a key part of the regime with three commercial companies

Local, state-of-the art waste recycling Times are hard for many businesses and there’s never been a greater need to reduce cost and improve efficiencies. At Arun-based SCS Waste Management we know this only too well, and are no different to many of the businesses throughout the district.

Our company looks to support the regional economy wherever possible, by employing our staff and purchasing/procuring supplies at a local level in the hope that it will help sustain other local businesses. Most of our major competitors are foreign owned, which means that your money leaves the region and is not reinvested back into the local economy.

We offer the full range of dry waste

THE MAGAZINE 42

collection services including Skip, Roll On-Roll Off, Wheelie Bin, Rear End Loader (Mobile Compaction) and waste recycling services.

All waste is transported to our treatment/recycling facility located just outside Littlehampton, where it is processed through our state-of-the-art waste plant for maximum recycling/re-use.

You don’t need to segregate waste on your site – we do it at ours. This means you don’t need multiple or variable containers on your premises for waste segregation, and can be assured that your company will meet its obligations under

the pre-treatment of waste regulations imposed on the 31st of October last year. read more...

We offer some of the most competitive rates for our services, and don’t tie our clients into long-winded, hard to get out of contracts. For more information and/or a no obligation quotation, please contact our sales office on 01903 734056 or email: sales@southcoastskips.co.uk.

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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URT: composites and manufacturing URT is based around four key principles: quality, skills, speed, and reinvestment. We demand the highest quality of work from our staff and we pride ourselves on a highly skilled, wellmanaged workforce. We have over a

decade of experience working in fast paced, zero tolerance industries and are able to turn around jobs faster and better than our competitors. Above all we believe strongly in reinvestment – we see this reinvestment as a statement of intent – we are not just thinking about what the industry is doing today, but tomorrow and the day after that.

Each of the separate arms of URT supports the other; having a full range of services in house not only allows the

URT IS CHANGING:

DEFENCE, MOTORSPORT, AUTOMOTIVE AEROSPACE, LEISURE AND THE WAY OUR CLIENTS THINK At URT we are a Group. We are able to manage programmes from the design process through to final assembly, inclusive of engineering and machining. We have the flexibility to offer our clients a full range of composite-related services — allowing us to maintain the levels of confidentiality and quality control we have built our reputation on.

CAll US +44 (0)1243 829 126 EMAIL US info@urtgroupltd.com VISIT OUR NEW WEBSITE www.urtgroupltd.com

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

43 THE MAGAZINE

BUSINESS NEWS

The Group is split into three parts; Composites, Machining and Production.

The Composites arm focuses specifically on lower volume, bespoke projects which are technically challenging and engineering-based. Machining is involved in the technical machining of composite and metallic parts.

Production is specific to projects with larger volumes, utilising the composite manufacturing techniques and equipment that the Group has to offer, whilst offering consistent supply of thousands of parts.

group to maintain rigorous quality control standards, but also to maintain complete confidentiality.

BUSINESS CORNER

URT Group is a composites and manufacturing company, offering a technology focused service. Founded in 2001, the company has enjoyed 11 years of growth and now offers a range of services to clients from the defence, motorsport, aerospace, automotive, leisure and marine industries.

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Get me outaĘź here!

Cobwebs Quality Cleaning and laundry and ironing service.

Supplying the workforce and sports teams

Why not spend your weekend relaxing, you deserve it, we’ll take care of everything. Cobwebs is a very successful Cleaning Company, we have been established since 1999, and have recently relocated to West Sussex and still maintain in Kent. We will bring the sparkle back in your home or your office.

Spring clean fortnightly, weekly or a 1 off super clean. We will create a fully customisable cleaning programme specially tailored to your personal requirements.

Laundry & Ironing 24/48 hour service. Don’t want to be washing and ironing all weekend? Work shirts, work uniform, school uniform, let cobwebs take it away Friday and bring it back Sunday washed, ironed, folded and smelling wonderful, all ready for Monday morning.

Nurses Uniforms, Chefs Whites, Hi-Vis, Safety Footwear & Much more All personalised with your logo Call, email or pop into our shop 88 London Rd, Bognor Regis, PO21 1DD T: 01243 867838 E: shop@1ststopworkwear.co.uk

www.1ststopworkwear.co.uk

• Office cleaning • Domestic cleaning • Carpet cleaning • Upholstery cleaning • Window cleaning • Moving in/ moving out

• Driveways cleaning • End of tenancy clean • Builders cleans • Wheelie bin clean • Insurance claims • Emergency cleaning

All our staff are carefully selected Trustworthy, Professional and Efficient.

All materials and equipment are supplied.

Staff are all CRB checked and fully trained.

We are also fully insured.

All our staff work in teams of two as this cuts down on time in your homes.

Please contact Caroline or one of our staff on:

07736 446361 or 08455 190502

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001-059 ABP 2012:Issue 7_Nov 08

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Just Wood

Finch and Co inch and Co is a unisex hair salon based in East Preston. In the five years it has been established, it has grown a loyal customer base thanks to its friendly atmosphere. “Too many salons are just concerned with image,” says Ali Finch. “While we realise it’s important that the salon looks nice, we’re much more focused on identifying with each customer as an individual.”

F

workmanship, commitment and years of experience make them one of the best choices for your hardwood floor.

Just Wood prioritises quality and customer care, and uses independent third party Checkatrade to evaluate its work and customer service. On completion of a job, the client is asked to fill in a form and the results of these surveys are posted on the Checkatrade website. Just Wood now has well over 960 testimonials on Checkatrade, with 100% of clients saying they would recommend them. read more...

For more information contact Just Wood Flooring on 01243 827 888 or visit: www.justwood.co.uk

The result is a salon that many customers return to over and over. The company has built great relationships and rapport with its clients. Finch and Co’s great attention to customer service was recognised when it was awarded the Arun Business Partnership’s Customer Care Award.

Call for more information on 01903 770737. You can also follow Finch and Co Hair Group on Facebook at www.facebook.com/FinchAndCoHairGroup or on Twitter @Finch_And_Co

Get into gear Whether it's everyday workwear, activity club outfits or uniforms for all your staff, 1st Stop Workwear will have something for you. From nurses to chefs, engineers to beauticians, even fire retardant high visibility clothing, struggling to find the right uniform is a thing of the past. And with personalisation and embroidery on each piece an options, why go anywhere else?

With over 36 years' experience in retail, together Sharon and Mike have created a friendly environment with a personal service that is few and far between. A spacious shop and a dedicated fitting room area allows 1st Stop Workwear to give customers the satisfaction of knowing exactly what they're purchasing, without worrying about size and comfort.

Whatever you do, don't forget the Cobwebs

BUSINESS NEWS

Just Wood Flooring specialises in all aspects of hardwood flooring, from renovation and refurbishment of old floors to fitting new, state-of-the-art floors. Just Wood’s extremely high standards of skilled

Page 45

BUSINESS CORNER

Flooring

09:40

With two years of trading behind them, 1st Stop Workwear are ever expanding and becoming increasingly known to many local businesses and members of the public. They are dedicated to providing the best possible service along with high quality garments which are always well stocked within the shop. With the facility to order in any specific items using a prompt delivery service, from larger sizes to the more unusual items, no workwear is out of reach for 1st Stop Workwear.

For more information, please contact Sharon or Mike on 01243 867838, shop@1ststopworkwear.co.uk or alternatively go in store to see what 1st Stop Workwear could do for you.

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

e will bring the sparkle back into your home or office weekly, fortnightly or a one-off super clean. We will create a fully customised cleaning programme specially tailored to your personal requirements.

We have many years of experience and attention to detail is of paramount importance. We like to stand out from the rest and a quick flick and hoover is not on our agenda - you either want it cleaned or not! We are thorough and on the initial clean could take a bit longer as furniture has to be pulled out and under beds where possible need to be cleaned.

All materials hoovers and mops are supplied and this takes the worry out for you to have the right cleaning products in the cupboard. We take care of everything.

W

We can even offer you a laundry and ironing service. We can pick up your laundry Friday evening and have it washed, ironed folded and smelling wonderful ready for us to deliver back to your door Saturday or Sunday! Spend your weekend relaxing, and not having to do laundry, ironing and housework. You deserve it, we'll take care of everything.

• • • • • • • • • •

Office Cleaning • Domestic Cleaning End of tenancy Clean Moving in out Clean • Hoarder Cleans Showrooms • Shops • Nurseries Gyms • Garages • Builder Cleans Carpet Cleaning Window/Conservatories Communal Staircases Ovens/Microwaves Fridges/Chest Freezers

The answer is 'YES'...

What was the question?

45 THE MAGAZINE

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NETWORKING

BUSINESS CORNER

24 Networking Tips

Produced with kind permission of James Clear – www.passivepanda.com

that actually work There are lots of ways to network, via LinkedIn, Facebook, Twitter, email, phone or even face to face! It’s what we’ve been doing at The Arun Business Partnership for 15 years and we’re still convinced it works. But, for many it’s terrifying! James Clear unravels the mystery.

The idea of networking makes many people uncomfortable… or confused. It’s easy to see why. When most people think about networking it seems insincere at best — and selfish at worst. This, of course, is the complete opposite of what networking is supposed to be — friendly, useful, and genuine.

It’s easy for most of us to be friendly and useful with people we know. However, because networking is a 'business activity' it’s easy to think that we need to act in a different way.

Unfortunately, most networking strategies come across as pushy, needy, or selfserving — even though the people using them rarely act that way in day-to-day life.

Don’t worry, there are definitely genuine ways to self-promote. So, in the spirit of helping everyone become a better networker, here are 24 networking tips which, from my experience, actually work.

The real goal of networking 1. The goal of networking should be to

help other people. Yes, it would be nice if they helped you out as well, but networking is a two-way street. And your side of the street is all about helping others, not asking them to help you.

2. It’s far more important to understand their needs before you tell them about your needs. Your goals should not be on the forefront of your mind. You’re trying to develop a relationship with someone, which means you should be thinking about them. It’s your job to understand the people in your network, where they are coming from, and what’s important to them.

Setting expectations 3. You don’t need to know the most people, just the right people. There is no need to shotgun your business cards across the industry or to pepper everyone with emails. Instead, focus on finding people that are relevant to you. As time goes on, you can decide if the interests that you share with someone are worth pursuing further. It’s better to have five people willing to help you out than it is to have 500 that simply know your name.

4. Don’t expect anything. The fact that you reached out and made contact with someone does not put them in your debt.

No one is required to 'pay you back.'

Instead of approaching networking with the goal of gaining favours, try reaching out

with curiosity.

5. Don’t leave networking to chance. Take some time and define what you are looking for in your network. Every once in a while you’ll stumble across someone amazing by accident, but it’s a lot easier to find who you’re looking for if you know who they are in the first place.

6. Go beyond your industry. Connect with people on a variety of levels from a wide range of areas. By growing your network outside of the usual areas you will be more valuable to people that are in your immediate industry. The people you work with have personalities and multiple interests, right? With a broad network you can be the person that connects people across industries.

7. Don’t dismiss anyone as irrelevant.

Maybe you don’t think a local blogger would be a good contact because you work at a medical practice. However, when you open a new branch and you want to let people know about it, you’ll be glad you reached out to someone with an audience.

How to reach out to someone new 8. Quantify how much time you’re going to take. People are busy and when someone new starts talking to them, the first thing that comes to their mind is “How long is this person going to talk to me?” or “How much time is this going to take?”

Address those concerns from the start by saying something like, “Hi. I have one item that I’d like to briefly discuss with you. It should only take two minutes. Do you have time now?” Asking questions like this not only shows that you respect their time, it also gives you the option of speaking with them later if they are too busy now.

9. Start by offering praise, not requesting help. Unless you have a mutual contact that is putting you in touch for a specific reason, it’s best to avoid asking for anything when you meet for the first time.

Don’t ask for favours, for promotion, for advice, or even to meet up for lunch or

THE MAGAZINE 46

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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coffee. Simply start by offering a short compliment. After they respond to this initial contact, you can begin moving things towards a more lengthy meeting.

How to build the relationship 12. Try to provide as much value as you possibly can. The more value you create, the more it will come back to you many times over. Focus all of your networking efforts on helping the people you contact.

13. Start by focusing on being friendly and helpful. This is the number one tactic you can use to build your network. Simply spread information in a friendly and helpful way. Did you read a book that someone in your network will enjoy? Tell them about it or send them a copy. Are you using something that would help a friend with a project they are working on? Email it to them. Building your network is the same as building friends. Be interested in what they are doing and offer friendly suggestions when you can.

14. Develop the habit of introducing people. Connecting like-minded people is a powerful way to enhance your network.

The idea of doing this seems foreign to many people, but it is actually quite easy.

Do you know two people who enjoy reading the same type of books? Or like the same sports teams? Or love reading about history? Or work in the same industry? You get the point. Don’t make it hard, just introduce the two of them by sharing their common interest. They can decide if they want to pursue the relationship further.

15. Ask if people want to be connected.

If you’re apprehensive about connecting two people, then ask one of them if they want to be connected. “I know another person that’s doing Y. Would you like for me to introduce you sometime?” Even if they aren’t interested, they will appreciate the offer.

16. Nurture your current network. Most people think of networking as reaching out to new people, but don’t forget about the network that you already have. (Hint: You probably call them your friends and coworkers). There is no need to wait to meet new people to start connecting others or sharing useful information.

Making networking a habit 17. Try to contact one person per day. If you reach out to five new people every week, that would be about 250 per year.

Sending an email or making a quick call will only take about five minutes of your day.

Not everyone is going to get back to you, but if you contact that many new people, then you’re bound to make significant progress.

18. Don’t take “No,” personally. Everyone is busy. For most people, it’s simply a matter of timing. If you catch them on a good day, then they will happily talk or meet with you. If they’re swamped, however, then a simple “No” might be all that you get. Don’t take it to heart. In most cases, it’s not a reflection of you or what you said.

19. Make it a point to follow up. One or two days after meeting someone for the first time, follow up with a brief email or note. This is an opportunity to develop the relationship by bringing up a topic that you discussed before or making a comment on an interesting topic. Following up with relevant conversation helps to anchor your previous interaction in their mind and displays more personality than just sending a message that says, “Thanks for talking!”

20. Did you fail? Try reaching out in a different way. You don’t want to pester anyone, but if you give them a few weeks and don’t hear a response, then there is nothing wrong with being persistent. For example, dropping in to talk face to face

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

NETWORKING

11. If you must ask for a favour, then ask for permission to continue. There are some situations where you need to ask for something, but don’t have the luxury of time to get to know them. Most situations don’t fall under this category, but if you must ask for something, then weave in requests for permission before you make an offer.

Page 47

BUSINESS CORNER

10. Keep your emails short. If your first contact is via email, then split the message into smaller segments. Instead of reaching out to someone new with a long-winded, five paragraph explanation of why you are contacting them, use that first email to focus on a small bit of praise. You can send further details to them after they reply. Keep that first message friendly and short.

09:40

has resulted in great conversations with people that previously ignored my emails.

Sometimes switching it up is all you need to do.

Things to remember 21. Network with the intention of helping other people, not yourself. People enjoy doing business with those that they trust and like. The only way to build that trust is to engage with others in a helpful way.

Yes, trust takes a long time to build, but insincerity takes even longer to overcome.

22. Networking is more about listening to what people say than saying the right things. Take the time to listen to people’s stories. You can only provide something of value to them if you listen to who they are and what they do.

23. Sometimes the best networking opportunities involve real work. Volunteer for events, committees, or projects that will have interesting people at them — or better — working for them. Working on a project or task with someone is one of the best ways to develop a relationship.

24. Email is easy to send… and ignore.

Yes, email is quick, simple, and can be sent to anyone, anywhere. It’s also very easy to be filtered out and ignored. If you really want to meet someone, then don’t be afraid to pick up the phone, propose a video chat, or arrange a face-to-face meeting. These communication channels are usually less crowded and more personal, which means that your message will be more memorable. Email can be a great tool, but don’t be afraid to mix it up.

Well there’s the 24 tips! Why not try some out at the next Arun Business Partnership networking event. For dates and venues visit www.arunbusinesspartnership.co.uk

47 THE MAGAZINE

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Market-leading Maarket-leading Innovations in Condition Monitoring Global Experts in Predictive Global Predictive Maintenance Ma aintenance In--Service Oil & Fuel Analysis In-Service Solutions So olutions Kittiwake Developments: 3-6 Thorgate Road, Littlehamtpon, West Sussex, BN17 7LU Tel: +44 (0)1903 731470 Email: marketing@kittiwake.com marketing@kittiwake com www.kittiwake.com

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During the past year Paul Bros have expanded their premises and installed their own MOT bay so that they can provide a complete service and MOT package to all their customers.

capital equipment. At Kittiwake, we pride ourselves on providing our customers with the right blend of technology, expertise and information, enabling them to manage risk, reduce downtime, optimise efficiencies and maximize profit.

T

While, to many in West Sussex, the exhibitions remain the public persona of LDBG, this leading business support agency is equally successful and proficient in providing a range of other services to businesses in the county.

In 2011 LDBG won the government contract to oversee the delivery of the New Enterprise Allowance scheme throughout Sussex and the wider southern region.

The pioneering project, which has gone live across West Sussex, gives extra support to people who have been out of work for at least six months but who are keen to start their own business.

Graham Marley, Chief Executive of

Whilst they specialise in MG, Rover and Land Rover their computer diagnostics is set up to allow them to work with any make of car. They also fit and service air conditioning and can supply tyres and exhausts.

A free collection and delivery service is also available.

Next time your car needs looking at why not give Alan or David a call on 01243 868555.

Contact 01903 731470 www.kittiwake.com

Supporting Business in West Sussex he Let’s Do Business Group (LDBG) is quickly becoming a growing influence in business enterprise right across Sussex. Formerly known as Ten Sixty Six Enterprise, the organisation offers everything from bespoke business advice and loan finance to leadership training and apprenticeship support.

However, they are perhaps best known for the hugely successful Let’s Do Business exhibitions.

Paul Bros is your local family run garage based in Bognor Regis who between us have over 50 years experience!

Let’s Do Business Group, said: “This is a life changing opportunity for people who want to be their own boss and run a successful business with their name above the door. We are all really excited by the potential this scheme offers ambitious business-minded people in West Sussex.”

More volunteer business mentors are needed as the scheme is proving very popular and anyone interested should contact Kaye Crittell on 0844 415 2272.

With Business Link now only providing To stay in touch with all the news from the Let’s Do Business Group why don’t you try scanning this QR code with your smartphone.

read more...

Alternatively contact us on 0844 415 2272 or visit www.letsdobusinessgroup.co.uk for full details on our services. We look forward to helping you develop and grow your business.

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

Krowmark

Workwear Krowmark Workwear offers a range of work related clothing suitable for all professions, clubs, societies and sports teams. For those looking to create a uniform for staff, the company offers packages of matching sets (Manpacks), making it quick, easy and affordable to kit out your staff in matching clothing. These packages use the most popular garments hand-picked by Krowmark’s experienced team.

All garments can be supplied with company logos either embroidered or printed on, and the company even supplies T-shirts for hen and stag nights.

As well as clothing, the company also offers footwear (such as steel capped boots for builders), meaning your staff can be dressed top to toe in one stop.

Krowmark Workwear supplies companies nationwide, and has recently provided the kit for the Great British Ladies Hockey Team and also for a forthcoming Channel 4 gameshow called the Renovation Game.

For more information on what Krowmark can offer, call 0845 257 2520 or visit www.krowmark.com

49 THE MAGAZINE

BUSINESS NEWS

At Kittiwake we’re not just experts in machinery condition monitoring and fuel and lube oil analysis, we’re pioneers in the research and development of technology solutions that make a real difference to our customers’ operations.

Based in Littlehampton, West Sussex, with two further group companies elsewhere in the UK, Kittiwake also has offices in Germany, USA, Malaysia and India. We don’t adopt the ‘pioneer’ label lightly; acting as long-term consultants, partners and technology providers to worldwide industry, Kittiwake is dedicated to validating and cementing this term. Kittiwake's test kits and test equipment effectively measure, monitor and manage the quality of essential fluids used to maintain and operate

Paul Bros BUSINESS CORNER

Pioneers for worldwide industry

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For All Your Security Requirements FREE Estimates and Security Surveys Security Alarm Systems Fire Alarm Systems Digital CCTV Door Entry Systems Automated Gates / Access Control Steel Grilles, Gates and Doors Garage Roller Doors and Shutters Locksmith Service Safes and Locks Key Cutting Service Finance Available for Business and Household Customers (subject to status)

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Tel: 01243 829427

www.thelockcentre.com The Old Fire Station, 8 The High Street, Bognor Regis, West Sussex, PO21 1SR

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Let the Wellbeing team

make your business healthier

engineers and office staff who bring additional expertise and knowledge in to the business.

The Lock Centre is celebrating over 25 years of trading within the area and is going from strength to strength. Sean Maginnis, proprietor of The Lock Centre, has grown the business over the years to now be the only NSI Gold standard installer within the Arun district. Providing everything you require from a security expert. The company has taken on new

The services offered by The Lock Centre include Intruder Alarms, Fire Alarms, CCTV systems, Access Control systems and analytical security solutions. read more...

To contact Darren or Sean please call 01243 829 427 or check out the website www.thelockcentre.co.uk

Compost for a Better Tomorrow etter Tomorrows CIC on behalf of West Sussex County Council is offering you a chance to snap up a bargain priced compost unit for only £2 plus £4.49 delivery, this offer is until 31st March.

B

It’s important to have a good mixture of materials (you don’t want too much of any one thing) if you want to make a good quality compost. As well as green garden waste, you can compost fruit and vegetable peelings, egg shells, tea bags, pet hair, and even shredded paper.

Try to aim for a 50/50 mix of ‘greens’ (vegetable peelings, old flowers, grass cuttings, spent bedding plants) and ‘browns’ (garden pruning’s, coffee grounds, tissues and paper napkins, cardboard, vacuum cleaner dust).

If you have too many leaves for your compost bin, just put the excess into a

bin bag, make a few holes in it, and leave in a secluded spot to rot down. It will be a great soil conditioner in a few months' time. Another good tip is to use your lawnmower to collect up leaves: this shreds the leaves and helps to speed the composting process.

If you get it right, this autumn’s compost will provide a free supply of nutritious soil conditioner that will enrich your spring planting, producing an abundance of flowers, fruit and vegetables next year.

To order your compost bin call 0844 571 4444 or visit online at www.getcomposting.com A variety of sizes and composting accessories are also available at special offer prices exclusive to your council.

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

I can come and visit to have a chat and talk you through these ideas or any other ideas you may have.

The Arundel Carpet Company

T

he Arundel Carpet Company was established in 1995 an has grown from a single unit to three shops in a row at the sleepy end of Tarrant Street in Arundel. After ten years, Graham Denyer, who started the business, felt the commercial side would make a pleasant change from the contract side of the business he was involved with before. He hasn’t looked back since making the decision to deal directly with the end user. The business has gradually moved into the better quality and more unusual end of floorcoverings. specialising in natural products including Sisal, Seagrass, fine quality wool, bespoke wood and natural stone.

Last year the company became the single stockist in West Sussex for Roger Oates stair runners, and is an Approved Retailer for Amtico. All of these materials require specialist fitters. Graham has built a team which provides a complete and professional service. As with all small businesses, customer satisfaction is paramount. Looking to the future they are constantly hunting down new products to offer their clients something a little different. In such a fragile marketplace this, they hope, will give them the edge over their competitors.

For more information, contact 01903 884559 or www.arundelcarpetcompany.com

51 THE MAGAZINE

BUSINESS NEWS

The Lock Centre Expands and Grows

read more...

If you are interested in any of these opportunities, please contact Vicki Reynolds on 01903 737865 or vicki.reynolds@arun.gov.uk

BUSINESS CORNER

“The economic costs of sickness absence and worklessness associated with working age ill-health are over £100 billion a year […] around 175 million working days were lost to illness in 2006” – (“Working for a Healthier Tomorrow”, Dame Carol Black.)

Businesses across Arun are encouraged to make healthy changes to improve the wellbeing of their staff. The Arun Wellbeing team, funded by the NHS, can offer help and support in increasing exercise of employees, help with stopping smoking and reducing weight, tackling alcohol issues, reducing stress and increasing the general wellbeing of staff. We know that there is a direct link between healthy employees and happy, motivated employees, where management and employee relations are better and sickness and absenteeism levels are less, and where staff turnover decreases as do business insurance costs. It's a win, win situation.

Healthy employees simply make great business sense.

Here is how Arun Wellbeing Team can help you: FREE: Wellbeing adviser service (for support on healthy weight, giving up smoking, reducing alcohol harm, or promoting emotional wellbeing); FREE: Cook and eat workshop to demonstrate healthy lunch alternatives; FREE: One of the following: start up money for a health at work idea (eg pilot session for exercise class) or entry to a work place tournament if it is your first time.

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C & M Trophies 5 Arundel Road, Littlehampton, West Sussex BN17 7BY T: 01903 717766

Adams Beeny Chartered Certified Accountants Chartered Tax Advisors

• Wide selection of Crystal availble for engraving • Engraveable gifts in stock including pens, key rings and photo frames Silver and pewter items • A selection of unusual gifts also available includes wine presentation box and accessory set and boxed compass

Are you...

– Starting out in business?

– Struggling with your tax return?

– Looking for a competitively priced firm of accountants who'll take an interest in your business?

We are a firm of Chartered Certified Accountants and Chartered Tax Advisers with offices in Bognor Regis and Hayling Island.

From our South Coast offices, we offer accountancy, taxation, payroll, business advisory and support services to a wide range of businesses and individuals.

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Book an Appointment and receive 10% if mentioning that you have seen this Advert, quote Arun Business Awards Magazine for your discount.

Hair and Beauty Salon with combined trade experience of over 70 years 3B East Street, Littlehampton BN17 6AU Mobile: 07920 055884 Tel: 01903 731474 and 01903 731475 e-mail: aheadtotoe@googlemail.com website: www.aheadtotoe.co.uk

We’ve got it covered

www.adamsbeeny.co.uk

001-059 ABP 2012:Issue 7_Nov 08

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These small changes have saved 20% already on costly fuel bills. The whole team has adopted the green pratices and policies and the company is sharing our ethos, with our clients and fellow traders...

Call 01903 731475 or text for an appointment on 07920 055884.

Adams Beeny In these times of economic privation, it should be remembered that it takes fewer muscles to smile that it does to frown. So please take a few moments to scan these ‘Christmas Cracker’ type accountant jokes and save a little energy in the process.

• There are just three types of accountants. Those who can count and those who can't.

• Where do homeless accountants live? In a tax shelter.

• What is the definition of an accountant? Someone who solves a problem you did not know you had in a way you don't understand.

Mirage Health and Well-Being Mirage in Bognor Regis is a place where you’ll find mainstream, professional health treatment. It’s run by the husband and wife team of Ian and Jane Ford, with Ian having a BA Honours in Humanistic Counselling, plus Diploma in Hypnotherapy, and Jane being a state registered Chiropodist/Podiatrist with the Health Profession Council. The third team member

• What's an extroverted accountant?

One who looks at your shoes while he is talking to you instead of his own.

• What is an auditor? Someone who arrives after the battle and bayonets the wounded.

• What do accountants suffer from that ordinary people don't?

Depreciation.

• If an accountant's wife cannot sleep what does she say? “Darling, tell me about your work.”

• What is the difference between tax avoidance and tax evasion? Jail.

To talk to your friendly accountants at Adams Beeny Limited get in touch at www.adamsbeeny.co.uk or call them now on: 01243 841100.

is Bernie, who has a BSc in Chiropractic and is Vice President of the McTimoney Society.

Additionally, Mirage Therapy Centre offers Acupuncture, Beauty, Massage, Chiropody, Podiatry, McTimoney Chiropractic, Reflexology, Psychotherapy, Hypnotherapy and Reiki. The treatments are ideal for sports injuries or just the general aches of everyday life.

For more information, call 01243 820330 or visit www.mirage-bognor.co.uk

Worrell Fry makes it their business to cover yours At Worrell Fry, they believe insurance should offer value for money as well as peace of mind.

It would therefore seem sensible to ensure that you are paying a competitive premium, and more importantly, being reassured that your policy provides the correct cover in the event of a claim.

The cost of insurance is always a significant factor in a business budget therefore in view of the present economic climate, this may be a good time to carry out a review of your current arrangements.

The purpose of Worrell Fry's free review exercise is to: • Report on the adequacy of your

existing arrangements • Consider improvements to your overall insurance programme • Explore premium savings • Explain where cover may not be necessary and where self insurance could be beneficial Also, unlike many other brokers or insurers, your designated account handler will continue to take care of your ongoing requirements and provide claims assistance should the worst happen to your business.

To request a free review or quotation for your business, call 01243 841710, email enquiries@worrellfry.co.uk or visit www.worrellfry.co.uk

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

Ink4print is one of the UK’s leading suppliers of laser toner, ink cartridges and refill kits. The company's staff have extensive ink cartridge & laser toner knowledge and are always happy to give advice over the phone.

The company will also gladly recommend printer models that are cheap to print with and we never compromise on quality. Ink4print currently supplies inks and toners for thousands of printers for individuals, businesses, schools, local authorities and trusts, helping them to keep costs low and quality high.

0808 168 1468. www.ink4print.co.uk

53 THE MAGAZINE

BUSINESS NEWS

At Ahead to Toe, Hair and Beauty Salon, they realised that they could do more towards helping our environment and cut costs. As a micro business, they decided that they would make every effort to ensure that all the work that they carry out has a minimum carbon footprint.

• Their products are mainly UK based and ammonia free • Their loft is now insulated • Their windows re-sealed • Their lights turned off when not in use and are low energy • Recycle as much as possible. Use a washing up bowl and never leave taps dripping or running • Obtained water-flow bags for the toilet system • Thermostats and timed heating and temperature monitors in most rooms.

Page 53

BUSINESS CORNER

Ahead to Toe protects the environment and saves money

09:40

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Since 1997, Mirage, Bognor Regis provides a range of therapies, enabling the body to be considered in its entirety.

McTimoney Chiropractor | Western Reflexology Massages | Reiki | Thai Reflexology | Ear Candles Beauty | Chiropody | Podiatry

Stunning individual floral arrangements for every occasion, created with a Scandinavian touch.

Call now on 01243 820919

Committed to professional service, we take time to care Mirage Beauty & Therapy Centre 11 Linden Road | Bognor Regis | West Sussex | PO21 2AL T: 01243 820330 | W: www.mirage-bognor.co.uk

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001-059 ABP 2012:Issue 7_Nov 08

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L.Guess Jewellers

Castle Printers C

ombining over 35 years of experience and skills, Castle Printers offers a full service from design to print, to ensure a creative print solution. Established in 1975, they are a family run printers, now on their third generation, situated in the coastal village of East Wittering.

The company caters for all your printing needs whether it’s personal, business or even trade. They are a digital based printer and use the latest state of the art Konica Minolta digital press. They also offer lithographic printing, letter press printing, thermography and hot foil printing.

They use the latest graphics software to offer a full design service, or they can simply handle your supplied printready artwork. They can accept a wide range of file types from various software such as Acrobat, Indesign, Photoshop, Illustrator, Word, PowerPoint, Publisher, Freehand, Corel, Quark and Open Office.

Castle Printers Ltd, 34 Shore Road, East Wittering PO208DZ 01243 673058 sales@castleprinters.co.uk

BUSINESS NEWS

At the Rustington store, you’ll find on trend brands such as Lovelinks, Ti

Sento, Hot Diamonds and Skagen Watches. There’s also a fine selection of pre-owned prestige watches, from names such as Rolex, Cartier, Omega and Breitling to name a few. The website is normally kept up to date with current stock or to register any enquiries you may have.

At both stores, L.Guess pays top cash prices for your old gold, silver, gold coins and prestige watches. With current soaring metal prices, it’s a great time to sell. Quotations are free with no obligation to sell.

L.Guess is a member of the National Association of Goldsmiths and are Registered Valuers.

Bohemian Red Florist Bohemian Red is an independent florist that creates stunning individual bouquets and arrangements for all occasions. The company is run by Anna Liisa Dyne who is always happy to advise on flower choice, colour and design at a price to suit. From contemporary or traditional arrangements for weddings to tasteful tributes for funerals, there's a floral display for you.

Call 01243 820919 email b.red@tiscali.co.uk or visit www.bohemianred.co.uk

Active Pump Services ctive Pump Services Ltd has been trading for 17 years and has considerable experience in the supply, installation, servicing and repair of the following: sewage pump systems; hot and cold water booster pumps and systems; swimming pool pumps; sewage treatment plants; borehole pumps and submersible pumps.

A

Active Pump Services also has a civils department that specialises in the installation of underground sewage pump chambers, treatment plants, septic tanks and all associated pipe work. The company even digs, locates and repairs leaking mains water pipes and sewers. The testing of fire hydrants and sanitising of water tanks can also be undertaken.

The company has its own sewage tanker for the emptying of effluent from septic tanks, treatment plants and grease traps. There is also a fully equipped high pressure jet wash vehicle for the unblocking and cleaning of sewers and drainage systems, along with a CCTV camera for pipe surveys.

Active Pump Services offers a professional and considerate approach to all of its customers, whether they are government, multi-national company, local industry, agricultural or the general public.

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

BUSINESS CORNER

L.Guess Jewellers is a family run business that was established in 1940.

In 2011, the company opened a second store in Rustington to complement the existing Littlehampton branch. In the Littlehampton Store, you’ll find jewellery brands such as Chamilia, Citizen Watches and Elements Silver as well as a beautiful range of new & pre-owned Diamond Jewellery. They also have on-site workshops specialising in the repair and restoration of watches, clocks and jewellery. Estimates and advice are always free of charge.

More information is available at www.lguess.co.uk or why not follow them on Facebook for up to date promotions, competitions, exclusive customer events and new brand arrivals.

More information is available on 01903 734030 or www.activepumpservices.co.uk

55 THE MAGAZINE

BOGNOR REGIS

ECONOMIC DEVELOPMENT

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Bognor Regis Regeneration The future continues to look brighter for Bognor Regis.

Despite one of the worst economic backdrops in decades, there’s plenty of good news to report, with significant investment on the horizon and change happening on the ground.

The old LEC factory has now gone and is ready for a new Sainsbury’s development that will bring more than 400 jobs to the town when it opens later this year.

The development has also secured funding of almost £1m, of which half will be spent directly on improvements to the

town centre, and both businesses and the public are being consulted about the best way to spend this money. The groundbreaking Developer and Partner Charter launched in 2009 is going from strength to strength. The Charter was established to generate additional and multiple benefits from the regeneration programme in the Town beyond ‘just’ physical development and change.

Investors and existing partners have both signed up to ensure local companies are encouraged to bid for contracts and supplies, and made commitments to provide training opportunities for local people.

Sainsbury’s has signed up and will be inviting local firms to tender for work, offering accredited staff training and assuring apprenticeships to increase the skills of local people employed there.

Berkeley Homes is one of

THE MAGAZINE 56

the developers working to deliver 1350 homes to the north and east of the town and is also a Charter member. The company held an evening inviting local businesses to pitch to them and several local businesses secured contracts as a result.

Bognor Regis Community College has morphed into The Regis Academy (picture) and is housed in modern up-tothe-minute buildings, and it’s really pleasing to see that the GCSE results showed major (c 10%) improvements in 2011. The fabulous Phoenix Centre provides advice and support for young people around lifestyle and careers, and offers performance, arts and sports facilities and clubs.

The University of Chichester campus has seen major investment, with a strong emphasis on supporting local enterprise and entrepreneurialism, and providing new facilities for the public as well as students.

The Dome Business School provides

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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ECONOMIC DEVELOPMENT BOGNOR REGIS

meeting rooms and serviced business space for hire, and is the temporary home for 12 incubator units for start-up businesses – they will move into their permanent home on campus later in the summer. The new low-carbon Learning Resource Centre (Library) opened to students and the public in January and offers a huge range of learning materials and interactive facilities housed in an amazing building. Main contractor Volker Fitzpatrick also signed up to the Charter and a number of local companies were successful in gaining work on this contract.

Butlin’s is booming and investing more in Bognor Regis than any other of its resorts. Inspired by celebrity chef Brian Turner, the new Turners restaurant opened on site and has been warmly welcomed by guests and the public alike. To add to the successful Shoreline and Ocean Spa Hotels, the new £25m Wave Hotel is opening in June 2012.

Houses are being built in both Felpham and Bersted by Barratt Homes, Berkeley Homes and Charles Church, with around 200 homes now occupied, of which around 100 are for affordable rent, helping to address the pressing housing needs in the district.

As we know, new houses need new jobs for their occupiers, and this is where

Enterprise@BognorRegis comes in. It’s a plan looking at the delivery of employment sites covering Oldlands Farm, the Salt Box and the former LEC Airfield. In many cases, the barrier to development is the cost of necessary infrastructure like roads and services.

Bognor Regis has been awarded £600,000 from the County Council’s Development Fund and Arun District Council will be exploring with partners how best to use this award. The aim is to boost the quality of commercial units available to encourage businesses to locate and grow in the town, bringing much-needed employment. In this market it is no easy task, but our aspiration is buck national trends.

Anthony Everitt, Arun’s Senior Economic Regeneration Officer, said: “The future is equally exciting. There is progress on the development of the two key sites at the Regis Centre and Hothamton by St Modwens which is really good news as many regeneration projects elsewhere on this scale have been sidelined by the recession. The commitment from all partners involved in regenerating Bognor Regis is stronger than ever.”

The new Leisure and Culture Strategy for Arun, prepared by consultants, is progressing. It sets out an innovative and ambitious £25 million leisure and culture package for the district, including a

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

'cultural-café quarter' around the Station.

Arun District Council’s new Concessions Strategy will set out how to build on the quality of the various businesses run as concessions, and how to encourage and support other street activity such as entertainers and markets to bring vibrancy into Bognor Regis town centre. The opportunity for a destination restaurant in Hotham Park is being marketed, and there is a range of town centre improvement initiatives coming forward to enhance the town centre for both residents and visitors.

Anthony added: “Partnership is alive and well in Bognor Regis, and underpins many of the regeneration initiatives, and adds value for residents. It sounds simple, but is deceptively hard to achieve, with everyone’s attention currently being so focused on the bottom line. A good example is joint working between Butlin’s and the University of Chichester to offer Butlins’ renowned customer care training to local school children – real, tangible benefits for local residents. We are always eager to hear what you could do to help. If you’re interested in working with us and becoming a part of this exciting programme of change, we want to hear from you.”

For further information visit www.arun.gov.uk/bognorregis or phone or email Caroline Gosford on 01903 737854 or caroline.gosford@arun.gov.uk

57 THE MAGAZINE

ARUNDEL

ECONOMIC DEVELOPMENT

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Page 58

Regeneration and economic development in

Arundel in 2012 2012 will be an important year for Arundel, not least because we will see the Olympic Torch relay on 16 July, with all the celebrations and spin-off events that this will generate and the Queen’s Diamond Jubilee will no doubt be the impetus for more than one street party.

In addition, we have major two large regeneration projects to complete this year: Arundel’s new Museum development in Mill Road and the Arun Riverlife project at the WWT Arundel Wetlands Centre.

investigated before new works can commence.

The Arundel Museum Society took possession of their site in October 2011, and £1.4m works start in early 2012 to build the new centre completing in December 2012. Fundraising for this project has been on going for a number of years and the main sources are the Heritage Lottery Fund, Arun District Council; local fundraising efforts raising over £40k.

The site adjacent to the old Black Friars ancient monument (the ruins of which can still be seen in Jubilee Gardens) has “high archaeological potential” and so will need to be

The final building, designed by Potter Associates, will also house the Visitor Information Centre, and so will be the centre of tourism activity for the town.

Being on the flat river plain it will be accessible to all.

The Arun Riverlife project offers fantastic long-term benefits to both wildlife and visitors at WWT Arundel Wetland Centre. They are currently seeking the necessary permissions to carry out different phases of the project.

Work on one of the initial stages commenced last week with fish being netted from the lake in anticipation of draining the lake in August this year. The

vision of the project is to create a new landscape, a snapshot of the Arun valley where the visitor feels like they are sat on a meander of the river Arun.

The project will showcase different types of wetlands and improved interpretation will help communicate to our visitors the value of different habitats in our reserve and throughout the Arun Valley. The design includes features such as a kingfisher bank, discovery hide with optics and remote CCTV and islands for nesting terns.

The project offers opportunities to develop local partnerships and WWT Arundel are delighted to be working with the South Downs National Park, who are supporting the project with £30,000 from their Sustainable Communities Fund.

News N Ne ws ws Trees

WORKING FOR WETLANDS

Arun Aru A n Riverlife R Riv ive verlif rliffe The Th e Arun n Riv Riverlife verlife p pr project oject w oject will rrestore e tore th es the e main ma ain lagoon ag n in fr front ront of o the th vis visit visitor tor ccentre, entr , entre landscape floodplain rrecreating eccre eating a ating the th he la landsc ndsc ds ape ap o a of the he Arun r floo odplain n which wh ich c his historically torric icall lly dom dominated minat ina ed d th the he site. sit It will w ll create cr reat e e outstanding outssta tanding nding views vie ie ews ffor or vis or vvisitors sittors and da rrich ich h mosaic sa c of priority pr ori y habit habitats abi ats including c g open water wa ter and and fen fen en to to attract a attract native nativ a e wetland wetland species s waders dragonflies, – from frrom m wildfowl wildfowl and wader w a e s tto o dragonflie dr es, bats water bank bat ts and w wat ter e vvoles. oles. A ssteep teep artificial artifi ba ank will wil wi w ill also pr provide rovide a nes nesting sting tii g ch cham chamber mber er ffor or kingfishers. k kin n ngfis ngfisher ers. At the same sam me e time t we we will bu build uild a ‘Discovery the habitats ‘Dis D scovery e hide’ hide’ overlooking overlooking o the new new hab bitats space where new visitors – a welcoming wel e comin ng spac e wher w e ne ew w visit ors and optical equipment ffamilies amilies am mi ccan an use optic cal equipm ipment and d llearn earn basic bas assic wildlif wildlife e wat watching ching skills. skills

View from visitor centre with scopes and screens

Dragonfly habitat Shingle

Discovery hide elevated above the water with full-length windows

Water vole habitat Lake

Shingle islands to attract waders

Man made bank to encourage nesting kingfishers

Latest news

Wet Fen plant communities

Prefabricated naturalistic panels Nest holes created with clay pipe

Infil suitable for nest burrowing

Ground graded to top of bank

Scrub Existing ground

Sheet piling

We would like to thank the following who have kindly funded this project to date: The Banister Charitable Trust Marion Davis The Estate of the late Rosemary Pryse Mr and Mrs L Ralph

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These two projects and our new pontoon on the river Arun opened in Arundel, complement Arundel’s position as an important market town and tourism centre for the Arun Valley and Sussex generally as both a gateway to the South Downs and the Sea, connected by the River Arun.

Wet Fen plant communities

The above projects reflect collaborative efforts of the various local groups involved including Arundel Castle, WWT Arundel Wetlands Centre, Arundel Town Council, Arun District Council, Arundel Community Partnership and the Arundel Chamber of Commerce.

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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St. Martin’s Car Park This Council owned site is set aside to change the face of retailing in Littlehampton. A number of exercises to ascertain developer interest have been undertaken over the past 18 months with pleasing results. There are still a number of reputable developers that have an interest in this Littlehampton site. The arrival of Waitrose in Littlehampton Town Centre was a very welcome vote of confidence in the town but meant that it was back to the drawing board for St. Martin’s since the possibility of attracting another supermarket to ‘anchor’ the development was remote. However, all sorts of other uses, including leisure, are now being considered for the site and it looks likely that the position will be clearer towards the middle of 2012 – so watch this space!

The Seafront The Littlehampton Waterfront Strategy was produced by world renowned architect Terry Farrell in 2009. The Strategy gives lots of ideas how this already lovely area might be enhanced.

The Long Bench continues to attract worldwide publicity and with people still wanting to buy inscribed slats that doesn’t

look like changing. The newest and most exciting project to be taken forward from the Strategy is the creation of a performance space at the south end of Banjo Road.

This will be a space that can be used by the community for concerts, plays and all types of performance whilst doubling up as a shelter from the elements when necessary.

The East Bank A massive investment of around £13 million is being made on the East Bank of the river, an area which includes Pier Road. As part of the works a new flood wall will be built in front of the existing defence and the promenade behind raised in height by up to 1.5 metres. The footpath in Pier Road will be widened to form an open pedestrian walkway, enhancing the experience for visitors and strengthening the East Bank as a key pedestrian route between the town and beach. The flood defence work is anticipated to start around autumn 2012 and take approximately 12 months to complete.

West Bank Consultants have recently been appointed by a consortium of the landowners and Arun District Council to look in more detail at the financial and physical feasibility of developing this sensitive area. The previous outline study showed the potential for the area and now this will be tested further.

Littlehampton Academy The building of the new Littlehampton

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

Academy is expected to finish shortly. The new buildings are due to be handed over to the School during the summer of 2012 ready for occupation by students in September.

New Retailers, Commercial Space and Homes Littlehampton and the surrounding area seems to be the place for new developments with plans for a new Morrison’s supermarket and Enterprise Centre on the former Body Shop site at Wick having recently been approved as well as plans for the rebuilding of Sainsbury’s store at Rustington being announced and work on the new Asda store at Ferring expected to start any day.

In addition to this planning permission for new homes at Courtwick has been granted and outline permission for development at North Littlehampton, to include housing, open spaces, new medical facilities and commercial space has also been agreed.

Exciting times in Littlehampton! To keep up to date with what’s happening visit www.arun.gov.uk or call Miriam Nicholls on 01903 737845.

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LITTLEHAMPTON

e’ve all heard that regeneration projects around the country are being scaled back or wound down due to lack of interest or funding, but in Littlehampton that’s certainly not the case. Work on the full range of projects outlined in The Littlehampton Vision continues whilst new opportunities are being seized wherever possible.

Here’s a very brief roundup of what’s happening.

ECONOMIC DEVELOPMENT

Littlehampton Regeneration

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BUSINESS CORNER

SUSTAINABILITY

Energy efficiency funding for businesses that have escaped austerity measures. sides from the recently headline hitting Feed-in-Tariffs, there are still a number of funding and support schemes available to businesses keen to improve their energy efficiency, which goes hand in hand with cost savings. For the time strapped business it is about knowing where to look!

A

Renewable Heat Incentives are payments for organisations that generate heat for their premises and hot water through their own renewable energy system (Feed-in-Tariffs are payment for renewable electricity generation).

Payments are per metered kWh of heat generated and eligible technologies include biomass boilers, solar thermal panels and ground source heat pumps. www.decc.gov.uk/rhi Enhanced capital allowances are a form of tax relief for investment in energy (or water) efficient equipment. Businesses are able to write off the full purchase and installation cost against their taxable profit in the financial year they made the

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investment. Loss making companies can also claim a payment from the government. A list of eligible technologies, which includes boilers, lighting and pipework insulation, can be found at http://etl.decc.gov.uk.

Sustainable Routes is a European funded project which provides grants of 33%, up to ÂŁ1,000, of the cost of projects that reduce transport related CO2 emissions. Video conferencing equipment, bike shelters and vehicles conversions are all eligible. www.sustainableroutes.co.uk To promote the uptake of electric and low carbon vehicles the government has introduced a 20% grant, up to ÂŁ8,000, for businesses purchasing a van with ultra-low emissions. Eligible vehicles will be announced shortly. www.dft.gov.uk/topics/sustainable/olev/p lug-in-van-grant Though Low Carbon Essentials, also European funded, businesses can take

advantage of a free energy audit of their premises or a feasibility study to see if their site is suitable for renewable energy, or attend a UTILISE Workshop.

UTILISE helps businesses understand their bills and find areas for savings at their premises through energy, waste and water management. A workshop is being held at The Body Shop headquarters in Littlehampton on the 10th July 2012. www.utilise.org.uk STEM is an environmental management system (EMS) accreditation scheme. An EMS is a documented approach to identifying and improving environmental performance. STEM is free for small and medium sized businesses until end 2012 and achieving Blue, Silver or Gold accreditation is a great way to demonstrate environmental commitment, for such as public sector tenders. http://tinyurl.com/STEM-EMS Rowan Wallis, West Sussex Sustainable Business Partnership CIC www.sustainablebusiness.org.uk

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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Introduction

W

ith the biggest crowd ever I don't think it would be too much of an exaggeration to say that the 2011 Business of the Year Awards was a resounding success!

Our hosts, Butlins, provided a great venue as well as a fabulous three course dinner during which the 18 awards were presented.

As ever, even the judging panel, made up from the category sponsors, weren't aware who had won each award which only added to the surprise and delight as each winner was announced. What was equally delightful was the amazement of a number of nominees in the Employee of the Year category who weren't aware they had been nominated!

Arun companies are finding new ways to survive and in a number of cases even flourish and grow.

As each Award was presented it was good to see the suspense and friendly rivalry but also the generous applause for those that had been judged winners in each category.

So it's a huge round of applause to each and every one of our winners and also to every company that was nominated because that is an achievement in itself.

If you weren't there you missed a fantastic evening. I hope that the following pages give you just a flavour of the evening.

Miriam Nicholls

Each year we hear many stories about the achievements of local companies and this year was no exception. In what are clearly difficult times for many businesses

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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BUSINESS AWARDS

Partnership Awards

WINNERS & SPONSORS

The Business

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BUSINESS AWARDS

WINNERS & SPONSORS

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Awards

BUSINESS PARTNERSHIP AWARDS

Small Business of the Year Awards Under 5 employees Under 10 employees Over 10 employees mall businesses are the backbone of the UK’s commercial activities.

Collectively, the country’s small business owners add more than £1billion to the country’s economy every year. The natural by-products of that activity are employment, production of goods, provision of services and the generation of wealth.

Of course, there are pros and cons to deciding to go it alone and set up your own business. Owners of such companies tend to work long hours, yet for many the appeal of being your own boss compensates for the added personal and professional commitment.

During poor economic conditions, it can be harder still for small businesses. Areas that should remain in sharp focus are training, marketing and innovation.

Enthusiastic and committed staff are key to success in any business, and

S

Under 5 employees

Winner: NL Autos “I feel that winning this award is a recognition of all the hard work that’s been put in over the years. It also sets us aside from the cowboys in this industry. You don’t just win an award because you’re a nice garage – you win it because of the way you do business.”

Nigel Lester NL Autos 01243 841964 www.nlautos.co.uk

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keeping them motivated and providing training will aid their productivity. Training will also help them achieve their ambitions.

It’s always tempting to cut marketing budgets during tough times, but it’s vital that customer awareness of your activities is maintained. When the downturn ends, it’s those companies that

have continued to promote their brand and carve a market share that will be best placed to benefit from new growth.

Innovation and adapting to new technology can save time and money, increasing efficiency and helping during times of recession. Smart thinking is key to riding out the recession and being fitter when the better times return.

Sponsor: Botting and Co

“

Small businesses not only represent the backbone of UK industry, they also lead the way in innovation. We feel it’s very important to support small business and encourage the drive and enthusiasm of those who own such enterprises. That’s why we chose to sponsor the Small Business Awards.

Simon Wilkinson Botting and Co 01903 713508 www.bottingandco.uk

”

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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”

Chichester College 01243 786321 www.chichester.ac.uk

Under 10 employees

Winner: Clear Computing “We at Clear Computing are delighted to have again won Business of the Year.

Being an IT solutions provider means that we are constantly moving forward.

As well as holding an international accreditation for our business management, we now have added an ISO for security management allowing us to assist our clients in not losing data and to make sure they are compliant with the Data Protection Act 1998. Our clients range across the board from schools to elderly residential homes and corporate to home users, all of which provide us with glowing testimonials as can be seen on our website. We support many local charities and clubs and enjoy working with local businesses. Thank you to the Arun Business Partnership and everyone who nominated Clear Computing.

Sheila Hall Clear Computing 01903 786702 www.clear-computing.co.uk

Sponsor: Over 10 employees Moore Stephens Winner: URT Group

“

Moore Stevens Chartered Accountants has sponsored the award for best business with over 10 employees for a number of years because we understand how incredibly difficult it is to make a success of a small business and the sacrifices that entrepreneurs have to make and we strongly believe they should be supported in every way possible.

”

Mike Scott Chairman Moore Stephens 01243 531600

“We at URT Group were overwhelmed by the awards won, and would like to thank the Arun Business Partnership and the judging panel. We were genuinely surprised and flattered to win the awards – Kevin Emmett more so because he didn’t know he was nominated until he arrived and read the programme. We are a company that isn’t used to the limelight and were a little embarrassed (and very proud) in winning three awards.”

Darren Weston URT Group 01243 829126 www.urtgroupltd.com

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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BUSINESS AWARDS

“

Chichester College’s Corporate Training Team are happy to celebrate the success of small businesses in this challenging economic climate – from little acorns bigger businesses grow.

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WINNERS & SPONSORS

Sponsor: Chichester College

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Awards

BUSINESS PARTNERSHIP AWARDS

New Business of the Year Award tatistics show that one in four UK adults think about having their own business at some point or another in their lifetime. Reading this magazine probably means you have thought about it or are already running your own business.

S

BUSINESS AWARDS

WINNERS & SPONSORS

the

Here are my five top tips for starting a new business: 1. Do your market research.

Prove that you are fulfilling a need in your customers. Do they want what you are offering?

2. Do your competitor research.

See who else is doing this and how you can improve on what they do and find out what will make you different.

Winner: Shake and Bake “Despite times being hard, there’s still plenty of opportunities out there for those willing to find them,” says the 22-year old owner of Shake and Bake. “If you’ve got something worth selling, people will buy it. We all still want to spend our money, we’re just a bit wiser with it.

It’s the perfect time for young people to be making a life for themselves, and I think they’re smarter than they’re often told they are.” His other piece of advice to to reinvest, rather than being complacent and believing you’ve done what you need to do.

3. Plan your finances carefully.

Work out all your costs to start up, the costs for running your business and the amount of sales you are hoping for. Do the numbers work out to show you will make a profit?

4. Write a business plan.

This will help you think about and plan for all aspects of your business and will include what you have done in points 13 as well as information on marketing your product or service and what you want to achieve with the business.

5. Get support from a mentor.

Research shows that writing a business plan and finding a mentor to support you as you develop your business can really make a difference to you succeeding in your business.

For information and downloads go to www.arunbusinesspartnership.co.uk Editorial kindly supplied by Gareth Sear.

Sponsor: The Best Western Beachcroft Hotel

“

The Best Western Beachcroft Hotel is pleased to support new businesses in the local area. The Arun Business Partnership has been inspirational in creating new business opportunities through networking. We are very proud to sponsor a category that celebrates the success of upcoming new businesses and business personalities!

”

Phill Roberts The Best Western Beachcroft Hotel 01243 827142 www.beachcroft-hotel.co.uk

Alex Mills, Shake and Bake, Bognor Regis

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WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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WINNERS & SPONSORS

Business, Marketing and Promotion Award

What’s the Problem? What’s the Hurt?

For many of us the problem with marketing is that it just doesn’t seem to be working as well as it could. Typically our clients say things like: • “We don't have a clear view of the future...”

• “Our pricing is easily matched/ bettered by our competitors who seem to surpass and outflank us…”

• “Too much time and money is spent on sales promotion and we don't know how effective it is...”

• “Our so-called ‘innovative’ projects often don't look much different from those of our competitors...”

• “A lot is being given away...”

What is to be done?

1.Throw away the textbooks.

Sponsor: JS Humidifiers

“

JS Humidifiers is pleased to be involved in the Arun Business Awards because, as a local firm, we’d like other local businesses to be successful. Lots of local organisations offer great products or services, but if they can’t communicate what they do successfully with potential customers, they are unlikely to thrive. We believe that success comes from getting the message across to potential customers effectively.

2. Dig deep to understand why people should bother to buy from you. If you are the same as the competition then there is no reason why they should buy from you… so what makes you different from the rest?

3. Talk to your customers: a. What do they love about you? b. What do they hate? c. What do you need to get more business?

4. Don’t tolerate contented or satisfied customers – they will leave you. Seek to get customers who love what you do – what would ‘raving fans’ look like for your business?

5. Categorise your clients by profitability – 80% of profits come from 20% of your clients (the law of the vital few)… where can you find more clients with the characteristics of the top 20%? What would happen if you sacked, say, the bottom 20

BUSINESS AWARDS

R

obert Craven from the Directors Centre is an entrepreneurship guru who helps companies face the challenges of growth and develop and implement strategies that improve profitability.

or 30% of your clients?

6. Create a focus on client benefits – tell them what they will get if they buy from you and tell them about the benefits (how will it make them feel happier or better off?).

Editorial kindly supplied

by Robert Craven

Winner: dizzy “Both myself and the team ay dizzy are delighted that our direct marketing not only highlights dizzy but also diabetes on a local, regional and national level.”

”

Rik Prowen Operations Director JS Humidifiers plc 01903 850200 sverney@jshumidifiers.com www.jshumidifiers.com

Jools Chaffer dizzy 01903 868924 www.dizzy.org.uk

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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BUSINESS AWARDS

WINNERS & SPONSORS

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Green Business of the Year Award Green Stamp of Approval o, you've implemented some great environmental initiatives at your business.

You've reduced your energy usage, your staff keenly recycle and you're well on the road to becoming the paperless office. But does anyone know of your achievements? Are you using them to win new customers and impress existing ones?

There are a number of ways to show off your green credentials, from a certified Environmental Management System (EMS) to creating your own publicity through the local press or your website. What's right for your business depends on the result you are looking for, the customers you are trying to impress and also your budget.

An EMS is a framework to help a business assess and manage its environmental impacts. It promotes continuous improvement and is similar in structure to quality management systems common in many organisations.

Many larger companies and local

S

authorities now demand that their suppliers have an EMS and include this requirement when tendering contracts.

Gaining external certification for your EMS, such as the internationally recognised ISO 14001 or the British Standard BS 8555 designed for smaller businesses, provides an impartial stamp of approval that your organisation is on the right track.

Another high profile endorsement is to apply for an environmental standard, such as that run by the Carbon Trust for energy efficiency. Again a cost is involved, but the external recognition might just win over a deliberating potential customer.

Likewise, entering (and winning!) a green award, such as the Arun Business Partnership Green Business of the Year Award, can be a great profile raiser.

Ensure you let everyone know of your achievement; contact the local press and publish the story online.

Your website is a great tool to keep customers updated with your initiatives.

As well as highlighting the environmental benefits of your products

Winner: Ahead to Toe “Winning the Green Business Award for a small Hair and Beauty business with the Arun Business Partnership , was a huge surprise for us all. To be up with past winners such as Butlins and Garden Innovations, it is a true accolade and achievement for my whole team and has continued to give us a true sense of pride.”

Celia Thomson Ahead to Toe 01903 731475 aheadtotoe@googlemail.co.uk www.aheadtotoe.co.uk

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and services, let them know what's going on in house. Upload photos of your new bike rack and staff conservation day.

So what are you waiting for? You have done the hard work, let the world know!

For more top tips and free services contact the WSSBP on 01243 777348, sbp@westsussex.gov.uk or visit www.westsussexsbp.org.uk.

Sponsor: Garden Innovations

“

We’re one of the UK’s leading environmentally friendly garden centres and we’re pleased to sponsor the award presented to Ahead to Toe. We’re delighted that so many companies in the Arun district are trying to be green and environmentally friendly.

”

Peter Field Garden Innovations 01903 859100 www.garden-innovations.co.uk

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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service. These features should be at the heart of your business.

Putting your customers first should be part of your brand values and should be at the forefront of everything you do.

• Ask your customers for their opinions and respond to their feedback.

• Set out a clear complaints handling procedure.

Remember: • The key to good customer care is to treat your customers as you yourself would wish to be treated.

• Train your staff in customer care and make sure they understand its importance.

• Display a customer care charter and measure your performance against it.

Sponsor: Winner: Finch & Co Hair Group L Guess Jewellers

“

As a local family run business, we feel customer care and service is an essential element to the success of any business. That’s why we chose to sponsor this award.

”

Sophie Guess L Guess Jewellers 01903 724392 www.lguess.com

“Like anybody who is passionate about their business, when they win something it is the best feeling. We as a team have been involved in the Arun Business Partnership for the last few years. My team and I enjoy taking part and receiving feedback we get from all the forms that get completed. It is a useful tool to us as our clients are what make our salon stand out from the rest. The feedback makes us look at how we can improve our standard of customer service. With the trophies in the salon it makes us feel proud and gives a sense of direction to achieve more.”

Alison Finch Finch & Co Hair Group 01903 770737

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

67 THE MAGAZINE

BUSINESS AWARDS

I

t is well known throughout the world of commerce that satisfied customers will come back for more, but unhappy customer will never return. Worse still, whereas happy customers will recommend you to a few family and friends, unhappy customers will spread their dissatisfaction to a far wider audience. In this new social media age, with online feedback and ratings becoming ever more important, a bad review or negative feedback could seriously harm your business.

Alongside this, it is also well known that it is harder and more expensive to find new customers than to continue serving existing customers, particularly in these tough economic times. An established, loyal customer base can be the key to survival.

We can all recognise bad customer service: off-hand or disinterested sales staff, late deliveries, receiving the wrong order, being left on hold when phoning.

Good customer service always stands out: polite and friendly staff, clear information, and a prompt and reliable

WINNERS & SPONSORS

Customer Care Award

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BUSINESS AWARDS

WINNERS & SPONSORS

the

Awards

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Website of the Year Award Ten tips for website success 1. Do your own Search Engine Optimisation SEO isn’t magic. Search engines match sites to search terms by looking for key words and phrases in page titles, headings and in well-written, fluent text. They reward sites for accessibility and download speeds and penalise others for cramming key words.

2. So, create content for your visitors, not for search engines Your content should be for the benefit of your visitors, not for the convenience of search engines. Know your audience, write in a voice that suits them, anticipate their questions and answer them.

3. Keep your content and design fresh Your visitors need a reason to come back to your site. Add new content, update your offering, refresh the site’s look and feel.

4. Every page must have a call to action Make it easy for your visitors. You’ve gained their attention, sparked their interest, so always give them a simple way to take action – get a quote, buy something, call you, share your site etc.

5. Integrate your website with your social media presence Nowadays, a website isn’t always enough. You need to attract attention to your website and brand by blogging, tweeting, on Facebook, etc.

6. Manage your Content Nowadays, Content Management Systems (CMS) are very affordable so it makes sense to use one. CMSs allow you to create and update pages and content online, using simple text editors so you don’t need any knowledge of web programming or see any of the oily parts of your site.

7. Conform to conventions and regulations Your visitors will want to see About Us and Contact Us pages; they’ll assume your header logo takes them to the Home page and they’ll

expect compliance with the Disability Discrimination Act, W3C and UK regulations on Data Protection and Company addresses.

8. Internet Explorer is not the only kid in town.

There was a time when the only browsers you had to consider were IE and Netscape. Now, there’s Firefox, Chrome, Safari and Opera to consider on the PC alone. There are also new viewing platforms– Playstations, smartphones, tablets, netbooks – all with different browsers and screen sizes. Test your site with the popular browsers.

9. Know why you have a site That might seem like a daft question, but unless you’re clear on the site’s purpose and objectives, how can you judge its success?

10. Get the whole process right There are three key stages in which a visitor interacts with you online.

First, you have to make them aware of your site and herd them towards it. Then your visitor has to enjoy the experience and find what they were looking for quickly and efficiently. Finally, you must keep your promises – deliver what they order, answer their questions, fulfil their requirements.

Get all three right and earn the ultimate visitor accolade – a bookmark.

© LWS Creative Ltd, 2010

Winner: Just Wood Flooring “We’re pleased to win this first award for the website after its recent change. We’re particularly pleased with the virtual showroom, and have been told that it is easy to navigate. As people use online searches more and more to make their purchases, it will become ever more important to have a professional website.”

Alistair Smythe and Gary Greene Just Wood Flooring 01243 827888 www.justwood.co.uk

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Sponsor: Clear Computing

“

Your website is the map of your company and one of the most important facets of your business, communicating your message to the world. We at Clear Computing are delighted to sponsor the category of Website of the Year.

Congratulations to Just Wood Flooring for winning this award.

”

Sheila Hall Clear Computing 01903 786702 www.clear-computing.co.uk

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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WINNERS & SPONSORS

Disability Awareness Award

BUSINESS AWARDS

D

isabled people contribute to success.

In a small business, there is nowhere to hide. More than half a million disabled workers currently work for successful small businesses. Nine out of 10 SME employers believed that disabled employees are just as productive as nondisabled staff. At DisabledGo we have disabled and non disabled employees and everyone adds value to our organisation bringing personal experience and knowledge.

As a business it is crucial that you are employing the most talented people who can help your business grow. There is often a misconception regarding disabled people and employment. There are approximately 3.4 million people with a disability or long-term health condition working in the UK and over 1.3 million disabled people want to join them! So to attract the most talent to your organisation it is important that everyone is seeing your vacancies and feels their application will be welcome.

Making reasonable adjustments so that a disabled person can bring their talents to your organisation costs a lot less than most people think. On average

costs are less than £76. Many disabled people work alongside their nondisabled colleagues without any, or with very few, adjustments being made. Any necessary adjustments are usually low cost and many are free. There's help available too from Access to Work which will help pay for equipment, travel and other forms of support. The Access to Work grant is up to 100 per cent of the approved costs for someone who is starting a job with you.

If you don't employ disabled people, your workforce is not reflecting your customer base. One in four people in the UK are either disabled or have a direct link to disability. 5 By having a diverse workforce, which includes disabled people you are better placed to know your customers and therefore achieve success.

Editorial kindly supplied by Anna Borthwick, Head of Business Development, DisabledGo

Sponsor: Winner: Enable Me Project FA Holland & Son F A Holland & Son feel very privileged to be sponsoring the Disability Awareness Award again. We realise how important it is that everyone has equal opportunities in life and are glad that those who help those with disabilities to lead as normal a life as possible, are recognised. We are an important part of the local community and feel that of all the awards, this is the most important and the one which we wanted to sponsor.

“All the trustees, staff and volunteers at the Enable Me Project were delighted to receive for a second time the Arun Business Partnership Disability Awareness Award. It is always a great feeling of pride for our disabled volunteers to be recognised for the work they do in schools, youth projects and in the community.”

Cherry Ward F A Holland & Son 01243 827311 cherry.ward@letsco-operate.com

Ann Stimpson, Enable Me Project.

01903 734400 office@enablemeproject.org.uk www.enablemeproject.org.uk

“

”

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Business Person of the Year Award

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or the Business Person of the Year Award, the Arun Business Partnership is looking for someone who has made strides in driving their business forward.

With his very obvious determination and drive, Barny Hall at Clear Computing lead a team which constantly keeps pace with advances in technology within the IT field and continually striving to improve service and efficiency.

With a broad range of customers, from commercial to domestic, Clear Computing is able to serve wide-ranging needs. A deserving winner of this award.

Winner: Barny Hall from Clear Computing “I am honoured to have won this award, although a great deal of credit must go to my team who has supported me throughout, and our customers who have been so loyal. Clear Computing is constantly evolving with added accreditations and accolades and it is a very exciting company to lead.”

Barny Hall Clear Computing 01903 786702 www.clear-computing.co.uk

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Sponsor: LWS Creative/ BriceAmery Capital

“

Successful businesses are a function of good quality leaders who are driven by passion and the desire to maximise value for their stakeholders.

Briceamery recognised this in LWS Creative and wanted to recognize with LWS other emerging business leaders in the Arun District.

”

Claire Love and Mike Escott LWS Creative/BriceAmery Capital 01903 785568 claire@lws-uk.com

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Sponsor: Arun Business Partnership

“

With the amount of effort that local businesses and individuals put into the Arun Business Partnership choosing the winner of this category is always so very difficult. This year alone the list of possible recipients was huge but eventually whittled down to one very deserving winner.

Miriam Nicholls Arun Business Partnership

”

BUSINESS AWARDS

uring its fifteen years the Arun Business Partnership has seen a wide range of support from many different people. As with everything people help in different ways, some provide us with venues, some give their time, some are happy to put their hands in their business pocket and usually because they understand how the Partnership works and are happy to give something without expectation. We often find that their efforts are rewarded many times over.

Your Partnership couldn’t run without these people, which is why each year we choose someone who has gone out of their way to make a noticeable contribution to the Partnership.

WINNERS & SPONSORS

Commitment to the Business Partnership Award

Winner: Jacqui Scerri from Scerri Solutions “What a surprise! I was literally speechless. I've always believed in the benefits of being part of the partnership and go to the networking events because l enjoy them not because l feel l should. It’s lovely to know that the little bit l do to support the ABP is so well thought of.

Thank you so much“.

Jacqui Scerri Scerri Solutions

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Business in Education Award ringint together business and education isn’t always easy; it requires an investment of time and energy by those businesses involved but, as many realise, it’s effort well spent.

As well as the obvious benefits of helping build and economic and commercial future, young people can bring a fresh perspective and renewed energy and enthusiasm into the business environment. Employers also have the opportunity to directly influence the workforce of the future.

There are less obvious benefits, too.

Those business owners providing educational support raise their profile within the community via the associated free marketing the comes with such projects. Many have also commented that they have enjoyed the process of getting involved, as it has given them the opportunity to nurture skills in young people that they wish they’d had as a teenager. Characteristics such as risk-taking, teamwork and leadership – all essential in running a business, and most easily developed in a commercial environments.

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Businesses can get involved in a range of ways to suit their interests and availability.

These include hosting student and teacher industry visits, providing problem solving challenges and creative projects, providing

support and advice for mock interviews, hosting work experience students, becoming e-mentors, helping teachers plan vocational courses and even developing business based resources for the classroom.

Winner: The Look and Sea Centre Sponsor: University of Chichester “The Look and Sea Centre is delighted to have received the Education in Business Award for 2011. It has acknowledged the work of the whole team in attracting groups both young and older and telling them about Littlehampton’s rich harbour and seaside heritage.”

“

The University of Chichester aspires to be excellent in everything we do and in the services we offer, and we are proud to support other education businesses that contribute to the excellent education offer in our region.

Julia Macfarlane University of Chichester 01243 812135 www.chi.ac.uk

”

Gerry Carver Look and Sea Centre 01903 718984 www.lookandsea.co.uk

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Sponsor: Northbrook College

“

Northbrook College is passionate about training and development, working closely with small businesses to encourage growth and success. We are delighted to support these awards once again.

”

Paul Trew Business Trainer Northbrook College 01903 607223 www.northbrook.ac.uk/businesssolutions

Performance is also improved. Learning fuels innovation, and new ways of working and the adoption of new technology increase efficiency for any company. Studies show that training has

a positive impact on productivity.

Investing in training and development has clear benefits, and is something that should be encouraged for the good of a company and its staff.

Winner: URT Group “URT Group was overwhelmed by the awards won, and would like to thank the Arun Business Partnership and the judging panel,” said the company’s Darren Weston.

When URT moved from to its new building, the company went from having 35 staff to 125. Because it’s difficult to recruit trained people in such numbers, URT set up a training and development centre specifically to give the new recruits the necessary skills.

URT Group 01243 829126 www.urtgroupltd.com

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he promotion of a learning culture within a company can result in increased productivity, greater efficiency and improved morale. While many industries have mandatory training, there are optional areas of staff development that can have equally important benefits. Areas such as IT, customer service and leadership can all be improved through continual development and training.

Research as shown that staff morale is improved by training.

They feel valued when given the opportunity to improve their skills. In fact, some recruits rate investment in their training as more important than salary and may even choose jobs which provide training and career development above those that pay more.

This boost in morale also increases job satisfaction, resulting in less stress, fewer sick days and less staff turnover.

WINNERS & SPONSORS

Training and Development Award

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Sussex by the Sea Tourism Award espite the British weather, the many tourism attractions of the south coast continued to draw in visitors last summer. The ‘staycation’ effect benefitted many tourism businesses across the UK. Statistics gathered by Tourism South East directly from businesses across the region show that visitor attractions, camping/caravanning and self catering businesses all benefitted from cost conscious households holidaying at home, with many businesses enjoying a

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record breaking season over the summer. The weekend domestic leisure market was also bolstered by the staycation trend.

Camping and caravanning were particularly popular amongst cash strapped Brits with higher levels of bookings reported across the South East. Visitor attractions across the region also reported brisk trade over the summer months. Admission numbers rose considerable for some attractions.

Behind these headlines, however, lies a rather mixed picture of business trends for the tourism industry. For many visitor attractions across the region an increase in admissions hasn’t necessarily led to a like for like increase in profits. Price sensitivity among customers has necessitated promotions and offers. Nearly all

Winner: The Best Western Beachcroft Hotel “The Best Western Beachcroft Hotel is extremely proud to win the Sussex by the Sea Tourism Award. We are pleased that we are able to support tourism in the Arun area and constantly strive to achieve growth and excellent customer service.”

report that ancillary spend in gift shops and catering is down. For some, increased volume has been achieved at reduced levels of profitability.

However, there is much to be optimistic about and with so many attractions to lure holidaymakers, the tourism industry in the south east can look forward to 2012.

Editorial kindly supplied by Tourism South East www.industry.visitsoutheastengland.com

Sponsor: Stagecoach

“

Stagecoach is delighted to support these awards that recognise the important role these businesses play in providing a great experience for visitors to the area. In particular, we congratulate The Beachcroft Hotel on winning the Sussex by the Sea Tourism award.

”

Adam Keen Operations Manager, Chichester Stagecoach South www.stagecoachbus.com Robert Warham Proprietor Best Western Beachcroft Hotel 01243 827142 www.beachcroft-hotel.co.uk

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WINNERS & SPONSORS

Healthy Workplace Award • Workplace health and safety: ensure compliance with the Health and Safety at Work Act. • Recruitment policy and sickness absence management: assess the costs of sickness absence in your business, develop a sickness management policy and provide return to work support.

• Work-related stress and mental wellbeing: assess work-related stress and take action to address problem areas.

• Musculoskeletal disorders (back pain and joint injuries): do risk assessments of work processes and review methods of working.

• Stop-smoking support: provide information about local stop-smoking services.

• Alcohol and substance misuse policies: provide information and access to support and counselling.

• Physical activity: encourage staff to walk or cycle to work and consider negotiating discounted gym memberships.

• Healthy eating: provide healthy options in the work canteen.

BUSINESS AWARDS

Healthy Workplaces The workplace is a key determinant of people’s health and wellbeing. Poor workplace health can have major costs for individual employees and employers leading to high levels of sickness absence, whilst a healthy workplace can increase productivity making staff more motivated and committed.

The figures are compelling: 29.3 million working days were lost overall in 2008-09 due to ill health (that equates to 1.24 days per worker). 24.6 million days were due to work-related ill health and 4.7 million to workplace injury (source: Health and Safety Executive). In the South East alone, there were an estimated 4.9 million working days (full-day equivalent) lost due to workplace injury and work-related ill health.

These levels of absence have huge costs to industry and hit small businesses particularly hard. You can use the HSE IllHealth Costs Ready Reckoner to find out what employee ill health is costing your business: www.hse.gov.uk/costs/index.asp It is in everyone’s interests to promote a healthy workplace. Here are a number of key areas employers should consider:

Above all, employers need to develop a culture of good health to safeguard and promote employee wellbeing. In this way, staff absence can be reduced and staff who are unwell can feel supported to return to work.

More information Health and Safety Executive: www.hse.gov.uk Department of Health: www.dh.gov.uk

Sponsor: Arun Wellbeing Winner: Frame of Mind Team

“

Arun Wellbeing is delighted to sponsor the Healthy Workplace award and to help Arun businesses who want to encourage their employees to live healthy lifestyles. The award to Frame of Mind was well deserved and recognises their commitment to the health of their workforce.

“Being a community interested company which was founded specifically to help improve local people’s health and wellbeing has made winning this award particularly special.

Winning this award has given a tremendous boost to all the trainees and staff at Frame of Mind.”

”

For more information about the Arun Wellbeing team visit: www.arun.gov.uk/wellbeing Ian Bates Frame of Mind 01243 828066 www.frameofmind.uk.com

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Business in the Community Award Investing time and resources in your local community can have many benefits for your organisation and the way it is perceived by staff, customers and suppliers. It will pay dividends to demonstrate your commitment to the community through responsible business practice. This award is to recognise those who companies which make the effort to enhance the communities they work in.

These are some of the ways in which you can have a positive effect on the local area and its people.

Support local charities Businesses can support local charities by enabling staff to donate through payroll giving, or by sponsoring events, matchfunding money raised by staff, giving staff time off to help with projects such as decorating and landscaping, or donating items of furniture or IT equipment.

Employee engagement This involves seconding your staff to work as volunteers with local charities and social care organisations. Employee engagement is a great way for your company to share its skills and expertise with others. At the same time, your staff can learn new skills, such as leading teams and project management.

Sponsor: Kittiwake

Provide work placements With unemployment rising fast amongst young people, the need for training and work experience opportunities has never been greater.

Your company can help by working in partnership with local colleges to provide work placements for young people entering the workforce.

Go green Introduce green policies on recycling, responsible energy use, environmentally friendly products and green travel to reduce the impact of your organisation on the environment. For example, you could provide secure bike shelters so staff can cycle to work, or use video conferencing to reduce travel to meetings. You could also encourage the use of Fair Trade products in your company canteen.

Promote a healthy workforce Stress is a major cause of time lost from the workplace, so encourage your staff to achieve a healthy work-life balance. Make sure staff have access to information about healthy eating, exercise and other health issues.

Winner: FA Holland

“

Kittiwake places great importance on supporting and encouraging local enterprises, commending companies who are striving to improve their business communities – economically, socially and environmentally.

Catharine Western Kittiwake www.kittiwake.com

”

“FA Holland has won the Business in the Community several times before, and it has deservingly clinched the prize again! “We’re very glad to be involved in the local community,” said the company’s Torquil Morgan, “and the award is proudly on display in our local office. We like to get involved with local schools, churches, youth groups, and also support Arun Business Partnership events. It’s very important to us to be an active part of the local community.”

FA Holland 01903 713939 cherry.ward@letsco-operate.com

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Employee of the Year Award

BUSINESS AWARDS

he team at URTGroup was delighted when their colleague Kevin Emmett won Employee of the Year. Kevin has been with the

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Sponsor: Littlehampton Academy

“

We had some fabulous nominations this year with companies showing how enormously they valued the hard work and committment of their staff, whether new or long-serving.

Very well done to Kevin from URT for having such a positive impact on the business.

”

Sara Hopkins Community Liaison Manager The Littlehampton Academy 01903 714361 www.tla.woodard.co.uk

company since its beginning, some eleven years in total, and holds the position of Technical Director. He also runs the company’s training activities, which has

been a big undertaking since the company expanded into new premises and took on a lot of new recruits, all of whom needed full training.

Winner: Kevin Emmett from URT Group “Kevin Emmett has been with URT Group for eleven years. He went along to the awards ceremony knowing that URT Group was nominated in two other categories... but had no idea he was up for Employee of the Year! It was only when he was reading through the catalogue on the evening that he found out that he had been nominated. “I was very surprised,” says Kevin. “It’s a great honour to have won this award.”

URT Group.

01243 829126 www.urt.co.uk

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Overall Business of the Year Award

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L Autos is a company that’s seen consistent and significant growth since being established in 1995. Nigel Lester has steered the

company to increase staff, utilise bigger premises and increase the number of services it can offer its customers.

The company is highly deserving of

Winner: NL Autos “Having already won one award I was amazed when our company was announced as Business of the Year. It’s wonderful to be acknowledged by other business people.”

Nigel Lester NL Autos 01243 841964 www.nlautos.co.uk THE MAGAZINE 78

winning the Overall Business of the Year Award, an accolade that reflects the many years’ worth of hard work that have been invested in making the company the success it is today..

Sponsor: AJS Labels

“

AJS Labels was introduced to the Arun Business Partnership in 2010 and encouraged to enter the business awards. We were thrilled with the success we achieved which was definitely a catalyst to winning further business and recognition in our industry sector. We were therefore delighted to sponsor the Overall Business of the Year Award and would like to congratulate NL Autos on a much deserved success.

Jayne Scrimgeour AJS Labels 01903 731212 www.ajslabels.com

”

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Building a Home to Remember

The organisation recently announced plans for a purpose built dementia and end-of-life care home as part of a proposed new development at Northbrook. The home will address the serious lack of high quality, affordable accommodation for people with dementia and at the end of their lives.

Guild Care

The new home will also offer an in-house dedicated community space to allow Guild Care to expand its respite care services for people with dementia, including respite day care for up to 40 people, a restaurant, assisted bathing, hairdressing salon and physiotherapy facilities.

Guild Care’s services include the Healthy Living Centre for older people and carers; Time Out for Carers – for people with dementia; Home Care – personal and dementia care at home; the Ashdown Centre for children, young people and young adults with special needs; outreach services in the community as well as a host of small yet very valuable services supporting carers, isolated older people and couples as well as people with dementia.

Broadwater, Goring-by-Sea, Rustington and a large charity superstore in Meadow Road, East Worthing. Every year, over 50% of the money it raises in appeals comes from the local community as the services provided would not exist without the support of local businesses.

If you would like to run an event to help raise funds, please contact Rachael Duke, Fundraising Manager on 01903 528630. Other information can be found on their website at www.guildcare.org or ring 01903 528600.

The charity has six shops in Worthing,

www.guildcare.org 01903 528600

Working for older people and carers

Quality Care Homes with Nursing Home Care (from Littlehampton to Shoreham) Sheltered Accommodation We run innovative caring services for • • • •

older people and carers people with dementia children with special needs young adults (18-30) with special needs

plus community outreach services for older people Donations of good quality goods and furniture are always welcome at our five charity shops or the Greenhouse Furniture Warehouse Help support our local services through volunteering or organise a fundraising event through your business. For details please phone or email fundraising@guildcare.org Registered charity 1044658 established in 1933

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Guild Care, established in 1933, provides innovative solutions to the care needs of local older people and unpaid carers living in Worthing and the surrounding areas. The charity is proud of its work supporting some of the community’s most vulnerable people and currently operates four care homes with nursing for private and state-funded residents and a wide range of community services.

BUSINESS CORNER

New dementia and end of life care home for Worthing

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Fully Equipped Conference and Function Rooms

Keeping YOU in control of your life!

Are you meeting your Corporate Social Responsibility?

We have a variety of fully equipped rooms for hire within the Bognor Regis and Chichester area, whether your need is for training, conferences, meetings, group outings, lunch parties, exhibitions, special occasions, evening activities or a wedding reception.

Support Workers Direct is a separate trading arm of the Aldingbourne Trust, a local charity based in Chichester supporting adults with learning disabilities to live independently and access employment in the community.

WorkAid - a project within the Aldingbourne Trust, welcomes the opportunity to work in partnership with you; to support you to make a difference, open doorways, and recruit reliable, enthusiastic staff. We will help you be creative, consider the advantages of job carving, and enable you to lead the way in your community by employing hard working, talented and reliable staff.

When hiring a room, you will have full use of a modern, easily accessible venue in a choice of great locations. We are able to provide a choice of freshly made food and refreshments at very competitive prices and what's more, your money will be going towards supporting adults with learning disabilities to train towards gaining employment as we are a non-profit making social enterprise.

Support Workers Direct enhance peoples lives and our team of qualified staff are available for all providers in West Sussex who support adults with learning disabilities and individuals themselves to access. During our current financial climate and with the recent reassessment of Social Care needs and the Government emphasis on personalization of needs it is even more important to spend money wisely. Support Workers Direct can provide qualified staff for people with learning disabilities to access the support they may need to help with every day life at competitive prices and with the peace of mind that they will receive a high level of care.

We will set up your desired room from a choice of layouts and can provide use of Data Projector, OHP, Flipchart, DVD, Whiteboard. Internet access and a Hearing Loop. In addition we have a variety of games which can be hired out, such as giant jenga, pick up sticks, snakes and ladders, croquet, bowles and noughts and crosses to add to any team building activity or children's party.

Flexible packages can be tailor made for each individual so YOU stay in control of your life.

Support in the home, financial budgeting, healthy lifestyle, personal and emotional support. Social inclusion in your community or respite support, such as a reliable sitting service, holiday respite, buddy service, waking nights and overnight support.

Our newest meeting room is an Eco Build Grass Roof Bothy, situated in the Woodland Walk which was designed and built by Ben Law who featured on Channel 4's Grand Designs; all made from locally sourced wood, which is an ideal venue for small business meetings and children's parties.

For further information, please contact Jen Spencer, Registered Manager. Tel: 01243 838537 or jens@aldingbournetrust.co.uk www.aldingbournetrust.co.uk

If booking one of our rooms at the Aldingbourne Country Centre, your delegates can relax and enjoy our Open Farm featuring pigs, goats, alpacas, rabbits, ducks, chickens and a pony; a gift shop; woodland walk and delightful cafe.

Aldingbourne really do have a tranquil venue for all your needs.

The Aldingbourne Country Centre is open to members of the public seven days a week, 10-4, why not visit and enjoy a great family day out.

For more details and how to book please contact conferences@aldingbournetrust.co.uk or call 01243 542075 or visit our website www.aldingbournetrust.co.uk

WorkAid successfully gained the West Sussex County Council Supported Employment contract for adults with learning disabilities in April 2010, and has successfully placed 174 individuals with learning disabilities into employment, as well as gaining Matrix Accreditation for Support, Information and Guidance.

WorkAid provides a FREE service to employers, matching candidates skills to your business needs, supporting employees and employers through the recruitment and induction processes. An employment consultant from WorkAid will learn a job role and then support the individual to gain the skills and knowledge to carry out the job tasks independently.

One successful candidate is Owen, who is in paid employment at Poundland. Poundland Management described Owen as "Well mannered, hard working, with a positive work attitude. Owen has an excellent approach with customers, good organisational skills, a great sense of humour and is a valued member of staff".

WorkAid would welcome the opportunity to meet you, to discuss your vacancies and ways we can work together in making your business more productive, healthier and diverse.

For more information please contact Rachel Smither on 01243 546035 or workaid@aldingbournetrust.co.uk

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By joining now, as a Corporate Partner of the Aldingbourne Trust you will be part of this exciting journey from the start. Companies will receive a number of unique benefits such as tailor-made packages which include use of the Conference Facilities at the Aldingbourne Country Centre, near Chichester; corporate team building event programmes with full use of our facilities; training for your staff on equality and diversity issues delivered by Powerful Trainers who all have a learning disability themselves to name a few.

The Conference Facilities, one of the Aldingbourne Trust’s Social Enterprises, are due to be expanded to accommodate up to 150 delegates. Chief Executive, Sue Livett, commented that “our social enterprises, which provide real-world training and job opportunities for people with learning disabilities, include such services as carwashing, horticulture, a cafe and wood recycling. We would be thrilled to offer our Corporate Partners use of our services with some services, such as carwashing, coming to their offices”.

Companies could encourage their employees to become more involved in fundraising for the Trust. JustGiving has introduced Company Fundraising tools to its site as it recognises that employees already raise millions of pounds in a personal capacity.

Companies are now being offered

BUSINESS NEWS

he Aldingbourne Trust, a West Sussex charity supporting adults with learning disabilities to develop skills to live independently and gain employment, is currently seeking Corporate Partners. The Trust plans to launch a £4 million Appeal with an Open Day planned for 7th April 2012 at the Aldingbourne Country Centre. This is to raise the funding required for the expansion of its facilities which, through its social enterprises, should produce an income to fill the anticipated 30% fall in Government Funding over the next few years.

BUSINESS CORNER

£4 Million call to Business

company fundraising pages to showcase all business employee fundraising activities with a running total of all donations. There is also the facility for employees to form teams and compete against each other with leader boards.

“We recognise that this is a fantastic opportunity for companies to become more involved with very little effort in charity fundraising. We would be delighted if companies, recognising their employees’ effort, Match Fund the amounts raised”, says Michelle McKinley Bell, Enterprise and Development Manager. Match Funding is becoming an increasingly popular way of companies demonstrating their Corporate Social Responsibility with companies often capping the amount at £500 per employee per annum.

For more information on becoming a corporate partner or details of our future fundraising events, please contact michellem@aldingbournetrust.co.uk or visit www.aldingbournetrust.co.uk

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on finding the right cruise for each individual. As a small independent family company the Sussex Cruise Club really cares about each individual they book and always like to go the extra mile (or nautical mile!).

BUSINESS NEWS

he Sussex Cruise Club launched in 2007 and has grown from strength to strength. It has been successfully selling cruises for 25 years under the name of Woods Holidays, before deciding they needed a new name to increase awareness of the range of cruises and high level of service and experience offered. Their cruise specialists have over 60 years experience and pride themselves

Cruising is now the biggest growing sector of the travel industry and offers an excellent holiday choice for all. This year promises to offer more ships and more destinations than ever before. Our recommendation is to book early if you want to ensure the exact ship, itinerary and cabin. Also, booking early ensures you get the best prices and extra benefits.

The Sussex Cruise Club is free to join and offers a host of benefits including free door to door taxi transfers*, where we collect you from your home and take you to your port/airport of choice and collect you again on the return journey. We feel this really gives you the best possible start and end to your holiday. Other benefits include exclusive invitations to cruise events and promotional days, additional discounts

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

BUSINESS CORNER

Sussex Cruise Club

and exclusive visits to see ships in Southampton and Dover.

To join the Sussex Cruise Club, call on 01243 871664 or email at info@sussexcruiseclub.co.uk *Only for passengers residing in SCC pick up area.

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DRAMA,SINGING and DANCE LESSONS!

The Black Horse Inn Climping

We are the ideal place for boys and girls aged 4-18, with an interest in the performing arts, to learn about

THE BLACK HORSE INN, formely a smugglers Inn, is a traditional pub and restaurant dating back to the 18th century. Situated in the quaint village of Climping the pub offers a variety of fresh dishes and quality wines, available lunchtimes and evenings seven days a week.

Pop Singing, Street Dance, Musical Theatre Song & Dance, Drama and Physical Theatre

COME AND JOIN US!

We also cater for special occasions, anniversaries, birthdays, weddings or business meetings. For large groups we close off one of the main seating areas for a more intimate venue, which can be decorated for the occasion.

ung for budding yo artists aged 4-5 years!

Give us a call to discuss your requirements

Call Jeanette on 07872620907

Climping Street | Climping | Littlehampton | West Sussex BN17 5RL PA150H439

T: 01903 715715

at the Littlehampton Academy, Hill Road, Littlehampton For more information or to book your place, please contact us today!

web: www.razzamataz.co.uk email: littlehampton@razzamataz.co.uk

The

WHITE SWAN Hotel

The White Swan offers designated beautiful and fully equipped Suites for different events from Exhibitions, Private Functions, Conferences and Training Sessions to a simple Boardroom Meeting.

Our huge stock ranges from small shrubs to magnificent fully mature specimens that will create an instant result, and all are available to buy or to hire.

Plant displays can be specially designed and prepared and are available for short and long term hire for exhibitions, open days, sporting and corporate events, showrooms and display areas. Delivery and collection is included in the package and detailed quotations are available on request.

Littlehampton Road, Worthing, West Sussex BN12 6PN Tel: 01903 241122 E: plants@ferringnurseries.co.uk

www.ferringnurseries.co.uk Please contact The White Swan on 01903 882677 or email: thewhiteswan.arundel@pebblehotels.com and for more information please visit our website www.pebblehotels.com The White Swan | 16 Chichester Road | Arundel | West Sussex | BN18 0AD

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The White Swan in Arundel is renowned for its relaxed, informal surroundings and great food. It’s easy

to find, situated on the A27, and has restaurant, hotel and meeting room facilities.

Ferring Nurseries Ferring Nurseries, easily found on the A259 in Ferring, has a huge stock of plants, ranging from small shrubs to magnificent trees. They’ll create an instant result and are available to hire and buy. The displays can be specially designed and are available for long and short term hire for all manner of events, including open days, sporting events, exhibitions, showrooms and so on. Delivery and collection can be included in the package.

Aside from its regular day-to-day business, Ferring Nurseries supports Rustington’s entry into the ‘In Bloom’ competitions.

Having entered local and national competitions, things are stepping up a gear for 2012 when Rustington will be entering the Europe-wide Entente Florale competition. We wish them luck!

More information on what Ferring Nurseries can offer is available by telephone on 01903 241122. email: plants@ferringnurseries.co.uk or www.ferringnurseries.co.uk

User Pam506’s account was this: “Lovely hotel, not too far from Chichester and the surrounding area.

You can walk into Arundel in about 20 minutes. The rooms were good, clean and comfortable. The restaurant and bar were great, good food and helpful staff. Just what we were looking for.

Will definitely be going back.”

The White Swan Hotel 01903 882677 www.pebblehotels.com thewhiteswan.arundel@pebblehotels.com

Black Horse Inn, Climping The Black Horse Inn, Climping, is a family run pub that always offers a warm welcome - both metaphorically and literally thanks to its log fire. As well as being somewhere for a drink and even a game of skittles, it's also an excellent place to dine.

The lunchtime and a la carte menus offer a range of home cooked food made using

fresh produce which, where possible, is locally sourced.

The Black Horse also has a function room that can be hired for a range of events, including weddings, funerals and parties.

Call now on 01903 715175 or visit www.blackhorseinnclimping.co.uk

Free Dance, Drama, & Singing Session with

Dragons’ Den Theatre Schools! ans of the TV Show Dragons' Den may well remember Razzamataz Theatre Schools. The fledgling business became one of the few companies to successfully secure funding from the dreaded Dragons. Sussex is now proud to be the home of Razzamataz Littlehampton, one of the first to have opened in 2007. Razzamataz offers ‘fast and funky’classes involving street, hip hop and commercial styles of dance, popsinging, film and television styles of acting as well as musical Theatre.

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school. For instance, 17 ex-students are in the West End, touring or on cruise ships. In our exciting year ahead, Razzamataz will be in the local Carnival, Town Show and choosing 15 performers aged 11 and over to appear at Her Majesty’s Theatre, London, in November 2012.

To reserve your FREE taster session please contact: Littlehampton – call Jeanette on 01903 715249 or email littlehampton@razzamataz.co.uk

The School's Principal has had a knack of seeing in others the strengths they have. Many students keep in touch after leaving the

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

85 THE MAGAZINE

NUSINESS NEWS

At the time of going to press, the two most recent reviews on the Trip Advisor website gave The White Swan glowing appraisals.

Samantha F posted: “Stayed here for a friend’s wedding reception. The room we stayed in was lovely and the bed was super comfy! The staff

were nice and the standard of the rooms, food and general service were high. The breakfast offered was superb, had a lovely time here, hotel was very easy to find… would love to visit again!”

BUSINESS CORNER

The White Swan Hotel

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BUSINESS CORNER

BUSINESS NEWS

Comfort Inn he Comfort Inn is well known for its accommodation facilities, but did you know it also has conference rooms? The rooms are suitable for between two and 35 delegates. The Arundel branch is ideally located for local businesses to hold meetings, while its proximity to the A259 and M27 gives its

T

coastal venue easy links with the City of London and Gatwick Airport. It’s also well situated for venues like Fontwell, Goodwood and all the other local amenities we know so well. A large, freeto-use car park is situated right outside hotel.

The Comfort Inn can also cater for wedding and birthday parties, and has a 24-hour bar.

There’s also an on-site restaurant.

Where possible, locally sourced produce is used on the menu. With 53 en-suite bedrooms, including some specifically built for disabled guests, the hotel has a generous capacity. The rooms have free wireless internet access, a TV and tea and coffee making facilities. Many also offer terrific views of Arundel and the Sussex countryside.

For more information on the services the Comfort Inn Arundel can offer you for both business and leisure, call 01903 840840 or visit www.comfortinnarundel.com

The Comfort Inn Arundel provides the perfect location for any business meeting or conference.

A very warm welcome awaits you and your delegates to our meeting and conference rooms.

Hotel amenities include: ➣ Four air conditioned conference and meetings rooms

➣ In room tea & coffee making facilities

➣ A fully licensed restaurant & Bar

➣ Direct Dial telephone

➣ 53 ensuite bedrooms

➣ Hairdryer

➣ Non-smoking rooms

➣ Wireless Internet

➣ Easy access rooms for wheelchair

➣ Ample free car parking

Contact our reservation and conference booking team now to reserve your conference and let us look after you.

Call us now on: 01903 840840 THE MAGAZINE 86

➣ Television with Sky

Junction A27/A284, Lyminster Road, Crossbush, Arundel, West Sussex, BN17 7QQ T: 01903 840840 F: 01903 849849 E: reservations@comfortinnarundel.co.uk

www.comfortinnarundel.com

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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Highdown Vineyard A

BUSINESS CORNER

However, Highdown does more than produce award-winning wines. It also has an excellent restaurant in a spacious barn style building with beautiful views over the vineyard and South Downs. The restaurant is open to the public every day except Monday from 10am to 5pm. Serving home cooked locally produced food, the restaurant in a delightful place to have lunch – perhaps enjoying a glass of wine from the vineyard that it overlooks.

A new addition to the Highdown is ‘The Bacchus Suite’, an elegant private room, with the same beautiful views as the restaurant. This room can be used for corporate meetings and private social gatherings and parties. Highdown is a unique venue for Weddings, Christenings, Birthday and Anniversary parties which offers it customers that extra ‘something special’ as well as excellent service.

Throughout the year we have regular vineyard tours and wine tastings for both individuals or groups. Group tours can be tailor made to include meals if required and work well for corporate hospitality, hen parties and charity fund raising to name a few.

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

WINE & DINE

ly and Paul Englefield at Highdown Vineyard believe that good wine is made in the vineyard as much as in the winery. Growing grapes in marginal regions like the UK requires the best possible sites. Nestling on the south facing slopes of the South Downs Highdown has all the attributes one could wish for in a great site. Each year a range of still and sparkling wines are produced depending on the ripeness, sugar levels and acidity of each of the seven varieties grown. The aim is to always make the best possible wines in a given year with each wine showing true expression of the varietal’s characteristics.

The vineyard shop sells Highdown’s own wines, which are always available for tastings. In addition there is other local produce including other wines, cider, cheeses, chocolates, jams and chutneys to name a few. Our hamper boxes filled with local produce are very popular as corporate gifts or as a thoughtful gift.

Easy access, disabled facilities and free car parking. Highdown Vineyard, Littlehampton Road, Ferring, Worthing, West Sussex BN12 6PG. Tel. 01903 500663 Email. info@highdown-vineyard.co.uk Website. www.highdownvineyard.co.uk

87 THE MAGAZINE

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IS RK R PA TE L ES EL CH T W HI N .C FO NR

LOOK&SEA Conference Facilities With a View

Heritage Exhibition • Visitor Centre • Conference Facilities Harbour Lights Cafe/Restaurant • Stunning views along the River Arun All areas available for private hire: Meetings • Anniversaries • Conferences • Training • Receptions Etc. Conference room capacity 50 • Restaurant capacity 100 Full catering available • In-house sound system & DJ Ideal for working breakfasts or lunches Why not come along to see what we can offer you

Please contact us for further information or come in and have a look.

Look and Sea, 65 Surrey Street, Littlehampton info@lookandsea.co.uk

01903 718984

www.lookandsea.co.uk

We deliver restaurant quality food, ready to cook, to your door.

Perfect for busy people who like quality food but without the fuss of endless preparation.

Wide range including: Fish Chicken Turkey Duck Lamb Beef Vegetarian Food Desserts All our food is covered by our 100% taste guarantee. If you try any product that you don’t like we will take back the unused portions on our next delivery and credit you with 100% of the entire product against your next order.

A new local service - we’ve been running for 15 years in the south west but have recently relocated so that we can bring this service to you!

Call Mark on 0787 018 5073 for more details or email ilovefood@dsw.co.uk for a brochure

PARTIES WEDDINGS BANQUETING FONTWELL MEETINGS CONFERENCES TEAM BUILDING HORSERACING EXHIBITIONS EVENTS OUTDOORS Whether you are looking for an exciting day at the races with family and friends, a memorable venue to host your wedding or a unique location to hold parties, meetings and conferences, Fontwell Park caters for your every occasion.

www.fontwellpark.co.uk 01243 543335 | info@fontwellpark.co.uk

Winner

Racecourse of the Year

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Food Youâ&#x20AC;&#x2122;ll Love

At this yearâ&#x20AC;&#x2122;s International Confex at ExCel London, 6-8 March, Butlins will be promoting its corporate conference and events facilities at their Bognor Regis resort.

â&#x20AC;&#x201C; Direct to Your Door

Having just celebrated 75 years in business and currently seeing a 10% lift in 2012 sales, the award-winning Butlins

Open the year round, Butlins Bognor Regisâ&#x20AC;&#x2122; conference facilities include seven venues hosting from 10 to 1600 delegates, a purpose built conference centre and over 600 premium resort hotel rooms providing the perfect base for any corporate event, and when paired with on-resort team building facilities including a new climbing wall and high ropes course, zip-wire, archery, go-karting, pool facilities and a contemporary spa with its own ice cave no less, proves that Butlins is one of the most practical as well as unique venues available in the UK. read more...

For a quote on your next event, large or small, visit the Butlins stand, no B320, at Confex to see what they can offer your business visit www.internationalconfex.com.uk to book an appointment with Butlins at Confex, email events@butlinsevents.com or call one of our friendly team on 0845 070 4773 for more details about events at Butlins.

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I Love Food has a 15 year history of delivering restaurant quality, frozen food directly to the homes of their many customers. And those customers range from busy professional families to individuals.

They carefully select from the finest suppliers a range of food products that are normally available only to hotels, pubs and restaurants and offer them for sale in convenient household sized packs.

If you appreciate plain fish, meat, poultry and vegetarian products of outstanding quality as well as delicious and original prepared food for those times when you are too tired or short of time at the end of a hard day, then I Love Food are just what you need. read more...

For more information call Mark on 07870 185 073 or for a brochure email ilovefood@dsw.co.uk

Great Conference Facilities at The Beachcroft he Beachcroft Hotelâ&#x20AC;&#x2122;s quiet location, coupled with good conference facilities make it an ideal choice for a meeting, conference, seminar or exhibition.

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The Award winning team at The Beachcroft Hotel are able to look after all your business needs be it a small meeting or a large conference of up to 80 delegates. Their extensive facilities mean whether itâ&#x20AC;&#x2122;s catering or wifi they can easily and quickly deal with your request. With their totally revamped car park, the Beachcroft Hotel car parks front and back can now easily provide 35 free car parking spaces In addition to full conference facilites, of course, the hotel boasts fabulously upgraded accommodation which, with its amazing sea views is the perfect place to relax after your meeting. If you have business visitors why not put them up at the Beachcroft Hotel and arrive there for a breakfast meeting or finish your days negotition with a first class dining experience.

Simply give the team a call on 01243 827142 and theyâ&#x20AC;&#x2122;ll be happy to discuss how they can help you. Or visit www.beachcroft-hotel.co.uk

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

89 THE MAGAZINE

WINE & DINE

And although Butlins Events Team have been hosting large and small corporate events for well over 6 years, for clients including Tesco and Ernst & Young, this summerâ&#x20AC;&#x2122;s arrival of Butlins third 21st century hotel, the ÂŁ25m Wave Hotel, at its premier south coast resort, means the timeâ&#x20AC;&#x2122;s right to let the events world know more about its full service corporate product offering.

business, as we know it today, proves that staying in the UK is still top priority on the nationâ&#x20AC;&#x2122;s agenda.

BUSINESS CORNER

Butlins takes care of business at Confex!

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As a Community Interest Company we are run on a not for profit basis. All proceeds from framing and printing sales are reinvested in providing training and work experience places for local adults with mental health issues or learning disabilities

For all your: Framing Photo Printing Canvas Printing Posters Mounting Laminating

We deliver restaurant quality food, ready to cook, to your door.

Perfect for busy people who like quality food but without the fuss of endless preparation.

Wide range including: Fish Chicken Turkey Duck Lamb Beef Vegetarian Food Desserts All our food is covered by our 100% taste guarantee. If you try any product that you donâ&#x20AC;&#x2122;t like we will take back the unused portions on our next delivery and credit you with 100% of the entire product against your next order.

Frame of Mind (Voca onal Training) Community Interest Company 23 Arun Business Park, Shripney Road Bognor Regis, West Sussex PO22 9SX T: 01243 828066 | E: theresab@frameofmind.uk.com

www.frameofmind.uk.com

A new local service - weâ&#x20AC;&#x2122;ve been running for 15 years in the south west but have recently relocated so that we can bring this service to you!

Call Mark on 0787 018 5073 for more details or email ilovefood@dsw.co.uk for a brochure

The Fox

at Patching

Arundel Road Patching West Sussex BN13 3UJ

Tel:

01903 871299

www.thefoxpatching.co.uk

The Spotted Cow

Restaurant, Take-Away & Accommodation Sunday Lunch Buffet ~ Eat As Much As You Like Menu (Tues - Thur) Open 6 days a week, closed Monday Special Events Including: Christmas, New Year & Chinese New Year 10 En-Suite Bedrooms ~ Ideal for Parties

China Inn, The Perfect Place To Escape & Relax!!

1 The High Street Angmering West Sussex BN16 4AW Tel: 01903 783919 www.spottedcowangmering.co.uk

Felpham, Bognor Regis: 01243 855526 www.chinainnrestaurant.co.uk

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and domestic customers. Again, you can be assured of a friendly and efficient service from a long-established local company.

For more details of Ace Vehicle Hire call on 01903 713208 and for the Courier Service on 01903 725875 or you can visit www.acecarhire.com

Ace Car Hire now has a fleet of over 20 vans and 25 cars. They are still a family run business and are well known for their friendly service. They maintain all their vehicles in house and are happy to arrange for one-way vehicle hire.

Racing and Events Fontwell Park has developed into one of the most popular sporting, wedding, conference and event venues on the South Coast.

As well as holding jump racing throughout the year, the venue is now the perfect location for a wide range of events. This expansion in the business has been made possible by the development of the 888sport Premier Grandstand which opened in August 2010.

conferences/meetings, weddings, parties, dinners, exhibitions and trade shows/fairs. The investment in the new stand takes overall spending on the facilities to almost £9m since 2003.

There is also a restaurant and hotel complex on the site.

For more information contact us on 01243 543335 or email events@fontwellpark.co.uk

This state of the art facility, built at a cost of £6.5m, offers superb suites for

Frame of Mind Frame Of Mind, the award winning Bognor Regis based Community Interest Company, provides employment, training and work experience for local adults with mental health issues/learning disabilities in a real business environment.

Despite a challenging year in the current economic climate, Frame Of Mind has achieved the following:

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Not only can you enjoy unlimited use of all facilities but for those businesses with a real competitive streak, or for those who enjoy team building exercises, Inspire also promote an Active and Healthy workplace and through the course of the year offer local businesses a chance to get involved in fun, sport based activities.

As well as vehicle hire, Ace also provides nationwide courier services for both trade

Fontwell Park

orking out is a great way to relieve stress and anxiety. Those who exercise regularly are likely to have higher levels of energy and endurance for everyday life. Inspire can help your company reduce levels of sickness, improve motivation and increase productivity with their corporate memberships. Their corporate membership packages include unlimited use of the Health and Fitness Suite, fitness classes and swimming during all public sessions all at a discounted price.

Arun Business Partnership Healthy Workplace Award Overall Civic Award in Bognor in Bloom for the Community Garden which we created from wasteland next to their site.

Awarded the printing and framing contract for the new Butlins Wave Hotel opening in 2012. read more...

For more information, call 01243 828066 or visit www.frameofmind.uk.com

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

Evidence proves that there are multiple business benefits to be gained through focusing more attention on employee health and well-being. "A workplace environment that fosters physical activity and good health can contribute to the health and well-being of all employees and presents a positive image both to the outside world and to employees." (British Heart Foundation).

So what are you waiting for? Thanks to its funders, Active Sussex, Inspire Leisure is continuing from last year’s success and running more Healthy and Active Workplace Tournaments! They are hosting a series of sports competitions in 2012.

Whether it’s for team building or a networking opportunity, come along and have some competitive fun against other local businesses. Make sure your business is ahead of the game in the lead up to the 2012 London Olympics!

If your business is interested in being placed on the mailing list or you would like any further information then please do not hesitate to contact Charlotte Anning on 01903 890316 or email charlotte.anning@inspireleisure.co.uk For information on corporate memberships please call Inspire Felpham on 01243 826612 or Inspire Littlehampton on 01903 725451 and speak to a membership advisor today.

91 THE MAGAZINE

BUSINESS NEWS

In 1969 two young and enthusiastic entrepreneurs decided to fill the winter gap in their small gardening business by purchasing two Ford Zephyrs and running them as a taxi service under the name Ace Car Hire. Subsequently, they purchased one of the largest independent licensed Hackney Carriage companies in the area and today they are still going strong!

BUSINESS CORNER

Ace Car Hire

Corporate memberships and Active & Healthy Workplace Tournaments

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COMPELLING BENEFITS.

BMW | MINI #VTJOFTT 1BSUOFSTIJQ

*G ZPV NBOBHF B тАл╫ктАмFFU PG MFTT UIBO DPNQBOZ DBST UIF #.8 .*/* #VTJOFTT 1BSUOFSTIJQ IBT CFFO EFTJHOFE TQFDJтАл╫йтАмDBMMZ GPS ZPV " EFEJDBUFE MPDBM CVTJOFTT NBOBHFS DBO MFBE ZPV UISPVHI UIF SBOHF PG NPEFMT SFHVMBUJPOT ESJWFS SFRVJSFNFOUT BOE WFIJDMF TQFDJтАл╫йтАмDBUJPOT IFMQJOH ZPV TFMFDU UIF NPTU DPTU FGGFDUJWF QBDLBHF GPS ZPVS CVTJOFTT -FBWJOH ZPV GSFF UP HFU PO XJUI ZPVS PUIFS XPSL

YOUR COMPANY BENEFITS.

EVEN MORE COMPELLING OFFERS. THE NEW BMW 116d SPORT ┬г270 PER MONTH (PLUS DEPOSIT)*. ┼П H LN $0 2 ┼П #*, ┼П NQH DPNCJOFE

┼П Complimentary Driver comfort package.

118d SPORT

62.8mpg 143 hp

For more information, please visit www.bmwbusinesspartnership.co.uk or call Andy Belton on 01903 784147.

Chandlers Worthing 8BUFS -BOF "OHNFSJOH 8FTU 4VTTFY #/ &) 0GGJDJBM GVFM FDPOPNZ GJHVSFT GPS UIF OFX #.8 4FSJFT 4QPSUT )BUDI 6SCBO NQH M LN &YUSB 6SCBO NQH M LN

$PNCJOFE NQH M LN $02 FNJTTJPOT H LN *Offers available to business users only, GJHVSFT FYDMVEF 7"5 1BSUJDJQBUJOH EFBMFST POMZ /PU BWBJMBCMF JO DPOKVODUJPO XJUI BOZ PUIFS PGGFS 'JHVSFT JODMVEF TFSWJDF NBJOUFOBODF BOE SFQBJS GPS UIF EVSBUJPO PG UIF DPOUSBDU )JSJOH FYBNQMFT BSF CBTFE PO NPOUI #.8 $PSQPSBUF 'JOBODF BHSFFNFOUT GPS UIF NPEFM TIPXO B #.8 E 4QPSU B EFQPTJU PG c GPMMPXFE CZ NPOUIMZ SFOUBMT PG c NJMFBHF DIBSHF JO FYDFTT PG DPOUSBDU NJMFBHF Q QFS NJMF "MM BHSFFNFOUT BSF CBTFE PO B DPOUSBDU NJMFBHF PG NJMFT BOE BSF JODMVTJWF PG NFUBMMJD QBJOUXPSL 7FIJDMF DPOEJUJPO DIBSHFT NBZ BQQMZ BU UIF FOE PG ZPVS BHSFFNFOU 'JHVSFT BSF DPSSFDU BU UJNF PG QVCMJTIJOH BOE BSF TVCKFDU UP DIBOHF XJUIPVU OPUJDF "MM IJSJOH JT TVCKFDU UP TUBUVT BOE BWBJMBCMF UP PWFS T JO UIF 6, POMZ FYDMVEJOH UIF $IBOOFM *TMBOET (VBSBOUFFT BOE JOEFNOJUJFT NBZ CF SFRVJSFE )JSJOH GBDJMJUJFT QSPWJEFE CZ #.8 'JOBODJBM 4FSWJDFT &VSPQF )PVTF #BSUMFZ 8BZ )PPL )BNQTIJSF 3( 6' #.8 &GGJDJFOU%ZOBNJDT SFEVDFT #.8 FNJTTJPOT XJUIPVU DPNQSPNJTJOH QFSGPSNBODF EFWFMPQNFOUT BOE JT TUBOEBSE BDSPTT UIF NPEFM SBOHF

Unit A1, Riverside Ind Est, Bridge Road, Littlehampton SPECIALIST SPRAYERS & ACCIDENT REPAIR SPECIALIST

HIGH QUALITY REPAIRS at Affordable Prices Tel: 01903

715598

Mob: 07973

695737

24hr BREAKDOWN SERVICE Chosen sprayers & repairers to A1 GP racing & BTCC touring Cars

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For small fleets with big needs

There’s no commitment, no fee and no obligation to buy. We simply want to keep you up to date with our latest products and services so we can help you make the right decisions for your business.

f your company runs between 1 and 50 company cars, the BMW/MINI Business Partnership has been designed specifically for you. The full range of BMW and MINI vehicles is available to order, offering compelling contract hire rates as well as

I

complimentary specification upgrades on most models.

To find out how the BMW/MINI Business Partnership can help you manage your fleet, contact Andy Belton, Local Business Manager at Chandlers Worthing on 01903 784147 or email abelton@chandlers-bmw.co.uk

RW Masters

“When it returned, we could see what a fantastic job everyone had done to put this race winning car back to its former looks. Really this is a thank you to everyone involved with this project and to Mike Earle for letting us loose on it!

More of that work is coming RW Masters’ way. The paintshop will soon welcome the 1970 Porsche 917 that

Well, another year has passed us very quickly,” says Mark Porter, who took over RW Masters in October 2010. “It has been quite eventful, really!”

RW Masters is a paintshop with a difference: the variety of jobs that passes through its workshop is immense... aircraft, motorcycles, race cars and normal vehicles all receive the same service. “Looking back, the one job that sticks in my mind is the Audi R8 Le Mans 24-hour car,” says Mark. Arena International Motorsport requested that the paintwork on this vehicle was brought back to its former glory. Restoring the famous baby blue and orange Gulf livery was time-consuming job. This car is capable of well over 200mph and had the battle scars to prove it, from the usual stonechips to bits missing. After 350 hours of time-consuming, intricate work it was completed.

Choosing any model in the BMW Group range as a Business Partnership customer delivers more; from complimentary electric folding mirrors, to integrated

Steve McQueen used in the film Le Mans. No doubt we’ll hear about that next year!

A big thank you to all our customers over the past year and hope to see you again this year too!

To find out more phone 01903 715598.

“It left our workshops and went to Bay Studios on the same estate to have the vinyl livery put on.

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

93 THE MAGAZINE

MOTORING

The Business Partnership programme also provides a dedicated Local Business Manager to help you through all aspects of fleet management; including weighing up the options and choosing the vehicles that make sense for you and your business. This leaves you free to get on with your other work. What’s more, you’ll be the first to know of new model launches and receive exclusive Corporate Sales event invitations at your local dealership, Chandlers Worthing.

BUSINESS CORNER

Bluetooth telephone preparation and driver comfort packages, that won’t cost your business a penny more. Extra features that make driving your BMW/MINI even more of a pleasure – even when on business.

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AUTOMOBILE REPAIR SERVICE CARS COMPLETE Martin Bailey I

Martin Bailey, owner , trained locally with main dealers and fully qualified as a technician before starting CARS, a family run business in Littlehampton 20 years ago and are now situated by the River adjacent to a very busy body shop.

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With good customer base in the local and surrounding areas stretching from Chichester, Brighton to Horsham (Collection and delivery service available).

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We do not specialise in any make of cars as we have great knowledge after so many years on all models.

I

Strive to give a personal touch, understanding the need of each individual that enter our garage to all our customers individual or contractors.

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All our customers can rest assure that all quotations will be very competitive and fair.

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Services include: General maintenance to manufacturersâ&#x20AC;&#x2122; specs.

I I I I I I I

Local agent for brake servicing (Ferodo) Clutch replacement.

All aspect of air conditioning services.

Engine Management diagnostic.

Breakdown facilities.

MOT. All works comes with 12 months parts warranty.

47 River Road, Littlehampton

Tel: 01903 732200

WE ACCEPT THE FOLLOWING:

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fter 16 years of working for Auto Care (or Slated Barn Garage as it was known as in the later years) and gaining relevant qualifications and a vast amount of experience, in 1995 Nigel Lester decided to go it alone and created NL Autos, originally starting off as a oneman band in a small workshop at the back of MBS Coachworks.

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The business seemed to take off and it wasn’t long before Nigel had to take on a member of staff to help with the work

As the years passed and the business continued to grow, NL Autos relocated to larger premises in Chichester Road in 2007, where they are today and were able to create another two jobs in order to offer a greater number of services to customers. read more...

01243 865775 www.nlautos.co.uk

Focus on Success ith 10 million sales since it was launched in 1998, Ford has taken no chances with this latest incarnation of its huge selling and commercially important Focus family hatch. Building on traditional strengths, this model is safer, looks better, has lower emissions, better fuel economy and is even more comfortable.

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Add up all the points when it comes to buying a Family Hatchback and it’s long been hard to escape the conclusion that a Ford Focus might well be your best bet.

For Ford, the problem is that most potential buyers don’t add up all the points. They’re swayed by rivals that are better looking, have higher-tech engines, offer more equipment or record more frugal fuel figures in some variants. So Ford went back to the drawing board and brought us the third generation Focus model we’re looking at here.

and 2.0 litre Duratorq TDCI units. The smaller diesel comes in 95 and 115PS guises, with a revamped combustion system, smarter fuel injection and a turbocharger. The 115PS diesel features a handy overboost, taking peak torque from 270 to 285Nm for effective overtaking and harder acceleration. The 2.0-litre Duratorq TDCI comes in two variants, offering 140 and 163PS and there’s the option on these engines of a clever dual-clutch automatic. read more...

Why not call into Cuff Miller and take a look at the fantastic new Ford Focus? You can find them on Horsham Road, Littlehampton, West Sussex, BN17 6BX or, for further information, telephone them on 01903 714367. You can also visit their website at www.cuffmiller.co.uk

From the 207 Van to the Boxer, Peugeot offers an extensive range of light commercial vehicles to suit every business need. The Professional models have been specifically designed for business use with Bluetooth, air conditioning and bulkhead as standard.

The Peugeot range of vans are not only fuel efficient and have low CO2 emissions (starting from 109 g/km), they are highly regarded in the business world as evidenced by the awards they have won in the last few years.

Versatile and advanced Voted What Van? ‘Small Panel Van of the Year’ 2010, the Expert van is market leading. It boasts low CO2 emissions and high MPG compared to the competition in its segment. It also leads its class in width between wheel arches and load height. No wonder it won the What Van? ‘Small Panel Van’ award in 2010 and the International Van of the Year in 2008. It’s not just functional either - this is a van that offers levels of comfort usually found in a luxury car.

With Intelligent features that include • Payload 1,000Kg – 1,200Kg • Load length 2.26m – 2.59m • Cubic capacity 5m3 – 7m3 • Remote central locking • Deadlocks • 2 sliding side doors • Radio/CD Player And Practical options including • Range of bulkheads • Alarm • Cruise control • Bluetooth • Rear parking aid At Portfield Peugeot we realise how important it is for small businesses to have the right vehicles, at an affordable price without the decision taking up too much time. read more...

Low emission variants are the highlight of the Focus engine range, starting with the 1.6-litre EcoBoost all-aluminium petrol engine available in a 150PS version.

Other petrol variants include the 105 and 125PS 1.6-litre Duratec Ti-VCT, while the diesel offerings feature the updated 1.6

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

Chris Brown, Local Business Development Manager, call 01243 782163. Keep up to date with our tax guide for small businesses email chris.brown@cmgrp.co.uk

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NL Autos

Expansion Having taken on a member of staff, NL Autos out grew the workshop and relocated to a larger building in Hawthorn Road, where the business continued to grow, resulting in taking on another employee. This time, Nigel felt he needed to give someone a chance, like he was given back in 1979, and took on an apprentice, who is still with NL Autos today and is Nigel’s right hand man.

Professional Van Range - from Portfield Peugeot BUSINESS CORNER

load, as well as move into a larger workshop. The intervening years have seen the business grow to offer the range of services it does today.

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Established in 1972

We are part of Practical Car And Van Rental, the fourth largest vehicle rental company in the UK. We have a large and varied fleet of modern vehicles including...

A wide range of cars up to and including 7-seat MPVs with aircon Cars and vans available with toe hitches One-way rentals available 17-seat minibuses Vans from small combo to 7.5ton trucks Luton vans with tail lifts

Call: 01903 234220

COURIER SERVICE We have a fleet of vans and trucks available to get your goods to where you need them to be. Our service includes...

Daily London courier service Same day to and from any UK location No job too small or big, from a single envelope to 3000kg!

All our vans are GPS tracked

Call: 01903 725875

PA144H15H

CAR & VAN HIRE

Specialist in MG/Rover and Land Rover

Servicing MOT’s Timing Belts Full Diagnostics Tuning Suspension/Steering Brakes Tyres/4 Wheel Alignment All Makes and Models Exhausts Service and MOT’s Repaired Air Con Servicing 76-80 Spencer Street, Bognor Regis PO21 1AN

We have offices at: 31 Beach Road, Littlehampton 34 Railway Approach, Worthing

01243 868555

cars@acecarhire.com

www.acecarhire.com

In business you don’t need u unexpected nexpected bills bills.. That’s why new P Peugeot e eugeot Pr Professional ofessional vans ccome ome with fix fixed ed payments and 0% int interest erest ffor or 3 years years.. Each P Peugeot eugeot Pr Professional ofessional van also uses one of our lat latest est Eur Euro o 5 st standard and dard HDi F FAP AP engines engines,, so they’r they’re e quiet q quieter, err, more e ec economical onomical and envir onmentally friendly tha n ever r. It’s the worry-fr ee way tto ok e your business moving. eep environmentally than ever. worry-free keep T o find out mor e, or arr ange e a test drive ontact us to oday oday.

To more, arrange drive,, simply ccontact today.

PEUGEOT PEUGEO T PROFESSIO PROFESSIONAL ONAL

RANGE

PROFESSIONAL

PORTFIELD Quarry Lane Lane,, Chichest Chichester, er, PO19 8NX er Tel: T e el: 01243 782163 www.peugeot.co.uk/portfield-peugeot www .peugeot .co.uk/po ortfield-peugeot Terms T erms and cconditions e onditions apply: *0% APR av available ailable (but subject tto o st status) atus) on all new P Peugeot euge eot vans funded on P Passport assport Pr Pro o fr from om 1st Dec December ember 2011 until such time they ar are e withdr withdrawn aw wn

by P eugeot Mot or C ompany PL C . Over 18 8s only, guar antee may be rrequired, equired, business user u only, Peugeot Motor Company PLC. 18s guarantee writt en quot ations available on rrequest equest fr o P om eugeot Financial Servic es, Quadr ant Hou use , Princ ess W ay, R edhill RH1 1QA articipating dealers only. written quotations from Peugeot Services, Quadrant House, Princess Way, Redhill 1QA.. P Participating

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New Flagship

T

that is among the most advanced currently produced by any car manufacturer.

capacity is 505 litres and the 60:40 split folding rear seats allow longer loads to be transported.

The interior is youthful and sporty, giving the driver a hands-on, totally engaged feel. The fascia, tilted towards the driver at an angle of almost 10 degrees, has been designed on aircraft principles so that all the major controls are within the driver's sight-line for best visibility and ease of use. The boot

There are large disc brakes on all four wheels, ventilated at the front, with read more...

To experience the new Kia Optima contact Newbarn Kia, 65 Aldwick Road, Bognor Regis – Telephone 01243 841200.

The Optima offers a long list of desirable features including a high-end Infinity audio system. It delivers 550W of high-fidelity sound through 12 speakers in eight different locations throughout the car, including a boot-mounted subwoofer.

Self-parking with reverse parking camera, heated and cool-ventilated seats, cornering lights, panoramic sunroof, reverse parking camera and an automatic cabin defogging system are also available, as is a six-speed automatic transmission

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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The Optima has been configured to appeal to the business community. Sold with a new 134bhp version of Kia's smooth and efficient 1.7-litre CRDi ‘U2' turbo-diesel powered engine, all four specification options contain every essential for the business user.

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BUSINESS NEWS

he Kia Optima, launched in February this year, is the all-new flagship saloon and the latest model in Kia's design-led product offensive, bringing fantastic design, high levels of standard specification and low running costs to the D-segment, from just £19,595 on-the-road.

11:33

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in Pictures

The Arun Business Partnership Awards 2011 at Butlins Conference Centre Pictures kindly supplied by Graham Franks â&#x20AC;&#x201C; www.grahamfrankspics.co.uk

YOUR PARTNERSHIP

IN PICTURES

Arun Business Partnership

THE MAGAZINE 98

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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Cele Celebrating ebrating 15 years of g reat loca great locall radio for West We t S W Sus sex Sussex.

BIGGER A BIGGER AND ND BE BETTER ETTER T THAN HAN EVE EVER… R… AND HAVE THE TO PROVE A ND WE W H AVE V T HE FFIGURES IGURES T OP ROVE V IIT. T. The latestt listening Þgures a The latest listening Þgures are out and Spirit FM has more people tuning in than g g are out and Sp pirit FM has more peo p p ple tuning in than e g ever before befo ore and is the most listened to commercial comme ercial radio radio station in West West Sussex.

Plus acco according rding to the Sunda Sunday y Times we’ re al also so Number 1, part of the Best Company to work for 2011. part of th he Best Company to o work for 2011.

There really rea ally couldn’ t be a be better etter time to advertise advertise with us –call the sales team m on 01243 773600 for f more info information. ormation.

Spirit FM is p proud roud to be part of the UKRD G Group, roup, voted the Number 1 Medium Sized Company to work for by The Sunday Times in 2011

SPIRIT SP I R I T FFM M – IIT’S T ’ S HOW TR TRUE U E LLOCAL O C A L RADIO RADIO S SHOULD H O U L D BE B E – PROUDLY P R O U D LY S SERVING ERVING W WEST EST S SUSSEX USSEX

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Let us take care of your business…

You might be surprised to know that it’s not all about holidays at Butlins. At Butlins Bognor Regis, you can really get away and allow people to connect without any distractions.

So, if you’re planning a meeting, conference, exhibition, gala dinner, awards ceremony or team-building event why not consider Butlins for your next event?

With a bespoke Conference Centre, and facilities hosting from ten to sixteen hundred delegates there is everything you need conveniently in one place. There’s also a range of accommodation including the Shoreline and Ocean Hotels and another, the £25m Wave Hotel and Apartments due to open in summer 2012.

For a quote for your next event, large or small, why not get in touch with one of our friendly Events Team.

For more information please contact one of our dedicated conference team

Call

Visit

Email

0845 070 4773 butlinsevents.com events@butlinsevents.com The maximum call charge is 2p per minute from a BT landline. Calls from other networks may vary. Butlins Skyline Limited, 1 Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL. Registered in England No. 04011665.