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SERVICES CATALOGUE
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SERVICES CATALOGUE INTRODUCTION
WHAT IS IT
The Services Catalogue of the Italian Chamber of Commerce in Bulgaria is aimed at fostering the creation of relationships between the Chamber and its clients (Companies, Public Administration) in full respect of transparent and clear parameters. The Catalogue defines the activities in support of companies’ and Italian territories’ internationalization describing management and supply principles. Although it is not complete, the Catalogue offers to companies and Public Administration an overview of services and their costs. However, these prices are to be considered as an average reference values and they cannot be a substitute at specific quote which will be provide at the moment of requesting the service.
WHO ARE
The Italian Chamber of Commerce in Bulgaria is a private, independent and non-profit association, registered among the Courthouse of Sofia and recognized by Italian Government with decree of the Ministry of Economic Development in accordance with the law n.518/70 (Re-arrangement of Italian Chambers of Commerce Abroad). It was founded in 2001 under the name of “Italy-Bulgaria Association” thanks to the willingness of some Italian and Bulgarian businessmen, following the increase of commercial interchange between these two Countries and the consequent need of a greater support to companies involved in an important phase of commercial, economic and cultural relations development. With the increase of bilateral relationships, in 2003 the Association changed into the Italian Chamber of Commerce in Bulgaria with the ambition of creating a structure actively fostering and satisfying the needs of associated companies, providing all companies, Associations and entities interested into entering Bulgarian market with services. In 2003 the Italian Chamber of Commerce in Bulgaria entered the worldwide Association of Italian Chambers of Commerce Abroad, Assocamerestero, whose mission is to promote the development of commercial interchanges in the world and being the point of reference for both entrepreneurs and Italian institutions dealing with internationalization. The Italian Chambers of Commerce Abroad (ICCA) are associations, Italians and local companies, composed by entrepreneurs and professionals, born and developed traditionally in the most important Italian places in the world , officially recognized by the Italian Government in accordance with the law of 1.7.1970, n. 518 and they are an integral part of the Chambers of Commerce based in Italy (Legislative Decree n.23 of 15/02/2010). The network nowadays is composed of 78 Chambers, based in 55 Countries with 140 offices and over 18.000 associated companies, 88% of them are local companies that are working or interested into Italian market. Joining in this network allow not only to increase considerably Chamber’s activity but also to exchange information, experiences and opportunities with all system of the Italian Chambers of Commerce and with other ICCA around the world, throughout electronic system Pla.net which create the gathering of all professional and companies belongs to each ICCA into a large international network. Italian Chamber of Commerce in Bulgaria is, therefore, a strategic partner for those who want to face the possibilities of internationalization their own business, not only in the Italian and Bulgarian markets in a safe and efficient way. The strengths of the Italian Chamber of Commerce in Bulgaria, composed of a dynamic and professional trilingual team divided into different areas of specialization (fairs and trade exhibitions, promotional events and communication, specialized consulting and assistance to SME and desk members, European projects and training services) assuring full support requested from companies interested in both markets, are briefly:
Knowledge of the markets Reliability and reputation Presence and visibility
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SERVICES CATALOGUE
The Italian Chamber of Commerce in Bulgaria is located at TZUM Business Center, in the center of Sofia and neighboring the Presidency of the Council of Ministers of the Republic of Bulgaria, 2, Blvd. Knyaginya Maria th Luiza, 5 floor. Tel.: +359 2 846 32 80 - Fax: +359 2 944 08 69 Email: info@camcomit.bg / PEC Email (Certified Electronic Account): ccie-bulgaria@legalmail.it Opening times to the public: Monday-Friday hours 9h30-18h30 The Italian Chamber of Commerce in Bulgaria has a staff of 4 full-time employees and 4 trainees (Italian students) for a three-months period coming from Italian Universities, which are strategic partners in the field of training professional inclusion activities lead by ICCB. Apart from responsibilities and competencies of the Secretary General and the Deputy Secretary-General, each human resource is responsible of the management and coordination of each department. In fact, CCB hosts 4 departments: “Promotion Fairs, Trade Exhibitions and Events” “SMEs Assistance and Consulting, Desk members”, “PR, Marketing and Communication – Social Media & Branding, SEO”, “International Cooperation - Observatory on Structural Funds and European Programs”. ICCB has also two meeting rooms of different sizes available to associates and partners, provided with all the necessary equipment to conduct business meetings within the association. The business community associated with the Chamber of Commerce is mainly composed of Bulgarian companies and Bulgarian-law companies managed and administered by Italian entrepreneurs, Italian companies resident in Italy interested into Bulgarian market and / or already active with local partnerships. Sectors represented by them stretch from footwear to pharmaceuticals, from hospitality to banking, from transportation and logistics to insurance field and whose business activities are related to consulting, production, marketing products.
HOW WE OPERATE
The Italian Chamber of Commerce in Bulgaria keep contacts and institutional relations with the main Italian and Bulgarian Authorities, Institutions and public administration, including Italian Embassy in Sofia, ICE Office in Sofia Agency for Promotion Abroad and Internationalization of Italian Companies, Italian Cultural Institute in Sofia, Ministry of Economy, Energy and Tourism of the Republic of Bulgaria, Governmental Agencies - InvestBulgaria and Bulgarian Small and Medium Enterprises Promotion Agency, Sofia Investment Agency belongs to Sofia Municipality, the Embassy of the Republic of Bulgaria in Rome, the General Consulate of Bulgaria in Milan, Honorary Consulates of Bulgaria in Italy. Moreover ICCB works in close cooperation with the wide network of Italian Chambers of Commerce in Italy, those based in Bulgaria and with the network of Bilateral Chambers of Commerce on Bulgarian territory. In addition, ICCB works with all the private and public entities active in SMEs internationalization field: Regions, Municipalities, Trade Associations, Trade Fairs, Consortia, Cooperatives, Business Networks, Industrial districts, Banks, international organizations. Over the years, cooperation agreements and Memorandum of Understandings were concluded with more local partners (see in “partners” section of ICCB website), including Chamber of Commerce and Industry of Plovdiv and others located in the territory, Governmental Promotion Agency for SMEs, Bulgarian Investment Agency, some Sectorial and Foreign Bi-Nationals Chambers, associations such as the Bulgarian Industrial Association and the Confederation of Employers and Industrialists in Bulgaria. A constant increase of information, resulting from the creation of this huge partners network, allows multiplying contacts and developing new economic and commercial opportunities between companies of both Countries.
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SERVICES CATALOGUE
OUR TARGETS
In general, the Italian Chamber of Commerce in Bulgaria respond to the following objectives: -
Promote and support initiatives aimed to increasing economic, political, social and cultural interchange between Italy and Bulgaria; Support SMEs internationalization and the promotion of Made in Italy in Bulgaria; Promote economic, social, training and technical assistance activities.
Specific objectives are: To help customer throughout free of charge services and charged ones, such as first guide information about a single business, specific support, placement and consolidation strategies into foreign market for Italian companies, as well as support for the local ones who want to cooperate with Italian SMEs. To organize match-making events and activities in order to give the chance of meeting foreign counterparts to introduce production, technology, business cooperation proposals. To promote and value Italian territory excellences, spreading the peculiarities and know-how throughout the realization of trade missions, incoming mission of companies and foreign operators directly in the areas where Italian companies operate. To provide competencies about how to work in the Country, throughout targeted training to single company and/or expert or throughout Internship programs in collaboration with the most important Italian and foreign Universities. To promote a systematic innovation process directs to guarantee that all public and private individuals operating in Bulgaria have an adequate capacity for development and permanent adaptation to the evolutionary dynamism characterizing Structural Funds and other EU Programs, in a view of sustainable development. To provide assistance and advice on European funding and projects throughout a series of services such as: Information and Monitoring on EU Policies and Opportunities, Planning Consultancy (identification of relevant European programs, partner research, drafting of project proposal, delivery of Documentation to the Institution, follow up of the submitted proposals); Project management (project management, relations with the European Commission, managing authorities and project partners); European tenders (information and monitoring, support for participation in European tenders); Representation (participation in events International organizations on behalf of applicants, logistics) and specific services for local authorities, trade associations (organizing local events and seminars on EU issues). For more information about the last point, please refer to the Eurodesk brochure attached.

OUR PRINCIPLES
In order to ensure quality services, we regularly guarantee: competency clearness courtesy privacy impartiality The delivery of our services is based on: satisfaction of requests timeliness transparency of procedures
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SERVICES QUALITY STANDARD
In order to guarantee and improve the single service performance and to assist better and better our Customers, ICCB continuously monitor these services with a customer service satisfaction and, in the principle of maximum care of the customer, a complaint system management.
NOTES
All prices should be considered an average value of reference that cannot substitute a specific quotation which will be provided at the moment of requesting the service At the moment of sending the offer, information about possible applicable charges by law to the relative costs will be provided Services are delivered only upon quote acceptance and upon related down payment, where required, with the exception of public organizations and specific exemptions Note that service not included in this Index could be required to the Chamber who will study feasibility and conditions. It should be, also, noted that times for the implementation of the service depend on the complexity of the required information and they will be defined for each request, upon the fulfillment of a specific form also available at ICCB offices.
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SERVICES CATALOGUE SERVICES CATEGORIES
1. INFORMATION SERVICE 1.a First market orientation Market analysis Country/sector Information about regulations (custom, tax, incentives) Information about fairs and events 1.b Seminar/Country presentation 2. EVENTS AND COMMUNICATION 2.a Events Gala dinner, networking events - Autonomous events (communication, promotional and corporative) 2.b Communication Advertisements on magazines and e-media Press-conference, media relationship Media campaign (companies, launching products) 3. BUSINESS CONTACT Identification and selection partners/counterparts (importers, distributors, suppliers and strategic partners) with/without meeting agenda Incoming-outgoing missions’ organization: workshop with B2B Fairs participation in Italy and Bulgaria 4. ASSISTANCE AND SPECIALIZED CONSULTING SERVICES Interpretation and Translation Business register information Administrative, fiscal and tax assistance Specialized assistance for entry strategy development (targeted sub-sector, product surveys) Setting up companies (representation offices, project offices, branch offices and subsidiaries) Domicile services (tax and / or postal) Virtual office Assistance for participation in EU programs or international bodies Information and monitoring on funding policies and opportunities Planning consultancy Project Management European tenders Information seminars on EU issues Representation Operational support at all stages of the installation (start up, logistical support, personal selection) Representation of Italian company c/o ICCB’s office 5. TRAINING AND EDUCATION SERVICES Management of work experience in Bulgaria for students and graduates Italian language courses for companies and professionals Job Opportunities services
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SERVICES CATALOGUE SERVICES DESCRIPTION
1. INFORMATION SERVICES Market analysis Country/sector Market research Country/sector, statistical surveys to provide a first orientation, useful to evaluate the concrete possibilities of exporting Italian products and services Service contents (unless different agreements with the Customer) Short jointed economic-financial note about the country (max 1 pp.) analysis of demand of interested sector of company (max 1 pp) analysis of the Italian product distribution channel/product category (max 1/2 pp) analysis of competitors (max 1/2 pp) major events and local activities of that sector Delivery procedure The request must be sent to info@camcomit.bg , fax: +359 2 944 08 69, tel: +359 2 846 32 80 Delivery time reply within 3 working days from its receipt send quotation to the customer within 3 working days from the first feedback provide the service to the customer within 10 working days from the quotation acceptance and deposit in the bank with a bank transfer copy sent by e-mail Costs and payment methods Cost ICCA MEMBERS Cost ICCA NON MEMBERS free quote Cost of service calculated on the basis of daily work (Department of “SMEs Discount 20% Starting from 300€ Assistance and Consulting, Desk members”, 150€ / day) 100% upon acceptance of the quote
Informative about regulations (custom, tax, incentives) Informative dossier about main regulations regarding customs, taxation and subsidy for companies “Invest in Bulgaria-Third Edition” Business Guide is available free of charge in hard copy and electronic format in the following ICCB website section - www.camcomit.bg/download. Service contents (unless different agreements with the Customer) short introduction Indication of the reference regulatory framework with indications of the individual references (this doesn’t require the translation of the individual laws) Indication of the main local bodies competent for the individual subjects of interest Delivery procedure The request must be sent to info@camcomit.bg, fax: +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 3 working days from the first feedback provide the service to the customer within 7 working days from the quote acceptance Costs and payment methods Cost ICCA Cost ICCA NON MEMBERS free quote MEMBERS Cost of service calculated on the basis of daily work/man (Department of “SMEs Assistance and Discount 20% Starting from 100-150€ Consulting, Desk members”, 150€ / day) 100% upon acceptance of the estimate
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SERVICES CATALOGUE
Information about fairs and events Information on major fairs and events of national and international relevance to a specific sector. The service can be provided either on 1) the board of the trade fair interested to promote your own event/s on the Bulgarian and Italian territories and on 2) request from companies to have information on the event/s. In case the company requires additional services to realize their participation at the fairs, will be prepared an estimate ad hoc. Service contents (unless different agreements with the Customer) 1) Commissioned service of the Trade Fair to promote their event. Target definition with the Trade Fair Database creation mailing to identified target Promotional material diffusion provided by the customer preparation and diffusion of press releases to local media and through the Chamber's information tools Recall and follow up for interest feedback 1.a Delegation organization in sight – at activities of p.1 are added: Targeted meetings with potential exhibiting companies, chambers of commerce, industry and sector organizations Assistance in compiling the buyer cards and transmission to the Trade Fair Logistics organization of the delegation Assistance in B2B dating efforts, if provided in the program Accompanying a bilingual staff member during the trip and visiting the fair 2) Requests by enterprises Brief introductory note on the exhibition site of the country of reference list of most important fairs and exhibitions with relative description -where available-about previous editions, information about participation procedures, organizers contacts and technical features (total area, raw space cost, standard booth equipment provided by the fair, foreign countries’ exhibitors and eventual restrictions on foreign participation, total exhibitors number (local and foreigners), previous edition exhibitors and visitors number and their nationality (in case of previous editions) Delivery procedure The request must be sent to commerciale@camcomit.bg, fax: +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 5 working days from the first feedback Delivery of the customer service made according to the actual timing and date of the fair Costs and payment methods Cost ICCA Cost ICCA NON free quote MEMBERS MEMBERS Starting from: Cost of service calculated on the basis of daily work/man On p.1- 2.000/3.000 € (Department of “SMEs Assistance and Consulting, Desk On p.2 – 250members”, 200€ / day) Discount 20% 350€/buyer + travel 50% deposit upon acceptance of the estimate expense of an ICCB Final payment 30 days from the date of issuing at the end of delegate the fair
Informative Seminar / Country presentation Organization of informative seminars-country presentation addressed to enterprises or institutions Service contents (unless different agreements with the Customer) Definition content with the Customer contacting speakers/ keynote speaker eventual sponsor research manage press relationship manage guests invitation (mailing-recall)
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organization and coordination of the informative event technical and operational secretariats logistic organization (venue rental, material preparation, hostess and interpreting services, catering) Accompanying the delegation of foreign speakers if the event will take place in Italy follow up of the event (post-event report preparation, report translation in local language) Delivery procedure The request must be sent to segretariogenerale@camcomit.bg, fax: +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 5 working days from the first feedback provide the service to the customer within 10 working days from the quotation acceptance and, anyway, on event definitive date – Otherwise it depends on the timing when requesting a quote Costs and payment methods free of charge quotation service fee calculated on the use of days/working staff basis (Department of “SMEs Assistance and Consulting, Desk members”, 200€ / day) of living organization costs 50% deposit upon acceptance of the estimate Final payment 5 days from the date of issuing at the end of the seminar
Cost ICCA MEMBERS
Cost ICCA NON MEMBERS
Discount 20%
Starting from 1500€
2. EVENTS AND COMMUNICATION Gala dinner-networking events Organization of social events branded by ICCA addressed both to companies and institutions in order to facilitate networking to develop new business contacts and/or increase the membership base. Opportunity to place the event into broader or in specific periods of the year (Italian or local Holidays) Service contents (unless different agreements with the Customer) contents definition with the Customer contacting speakers sponsors research manage press relationship and PR service and communication (direct marketing/advertising campaing,etc) manage guests invitation (mailing-recall) organization and coordination of the social event technical and operational secretariats logistic organization (venue rental, material preparation, hostess and interpreting services, catering) follow up of the event (post-event report preparation, report translation in local language) Delivery procedure The request must be sent to pr@camcomit.bg / segretariogenerale@camcomit.bg, fax: +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time
reply about request within 5 working days from its receipt and information about participation fee service delivery to the customer on the event definitive date
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Costs and payment methods unit cost of participation free of charge quotation 50% deposit upon acceptance of the estimate Final payment 5 days from the date of issuing at the end of the event
Cost ICCA MEMBERS Discount 20%
Cost ICCA NON MEMBERS Starting from 500€ and up to 5.000€ depending on the type of event and the number of participant
Autonoms events (communication, promotional and corporative) Organization of autonomous promotional events for the promotion of an industry/product/territory Service contents (unless different agreements with the Customer) definition content with the Customer definition of event format (exhibition, show room, tasting, etc) invitation selection PR service and press relationship management (direct marketing/advertising campaign, etc) logistic organization (venue rental, materials preparation, hostess and interpreting services, catering) support for possible products dispatch and custom clearance for exhibition/tasting follow up of the event (post-event report preparation, report translation in local language) Delivery procedure The request must be sent to commerciale@camcomit.bg, fax: +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 5/7 working days from the first feedback delivery of the customer service by the date of the event and, however, at the date defined for the event Costs and payment methods Cost ICCA Cost ICCA NON free of charge quotation MEMBERS MEMBERS Cost of service calculated on the basis of daily work/staff (Senior, 250€ / day) and living costs of organization 50% deposit upon acceptance of the estimate Discount 20% From 500€ and up to Final payment 5 days from the date of issuing at the end 3000€ depending on of the event the type of event and the number of participants
Advertisements on magazines and e-media Publication of promotional and advertising materials on magazines and e-media Service contents (unless different agreements with the Customer) definition of contents with the Customer identification of the most suitable press and media partners for that kind of communication and Customer posting the promotional-advertising message also according to the cultural characteristics of the local target audience Delivery procedure The request must be sent to pr@camcomit.bg , fax: +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 5 working days from the first feedback delivery of the customer service by the date of the event and, however, at the date defined for the event Costs and payment methods Cost ICCA Cost ICCA NON free of charge quotation MEMBER MEMBERS Cost of service calculated on the basis of daily work/staff
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SERVICES CATALOGUE
(Senior, 250€ / day) and living costs of organization 100% deposit upon acceptance of the estimate
Discount 10%
Starting from 200€
Press conferences, media relationship Press conferences organization and managing media contacts in order to promote the presence of a company or to spread news about investment activities and interests in the country Service contents (unless different agreements with the Customer) definition content with the Customer identification of the most suitable press and media partners for that kind of communication and Customer identification of a communication strategy (timing, methods, tools) press conference organization (defining venue, journalists and media invitation and contact) logistic organization (venue rental, material preparation, hostess and interpreting services, catering) press release service Delivery procedure The request must be sent to pr@camcomit.bg, fax:+359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 3 working days from the first feedback delivery of the customer service by the date of the event and, however, at the date defined for the event Costs and payment methods free of charge quotation Cost of service calculated on the basis of daily work/staff (Senior, 250€ / day) and living costs of organization 100% deposit upon acceptance of the estimate
Cost ICCA MEMBERS Discount 20%
Cost ICCA NON MEMBERS Starting from 300€
Media campaigns (companies, launching products) Media campaign elaboration to promote a company or product presence in the country Service contents (unless different agreements with the Customer) contents definition with the Customer identification of the most suitable press and media partners for that kind of communication and Customer identification of a communication strategy (timing, methods, tools) realization of the communication strategy (purchase advertising space on magazines, web and radio, press conference organization) press release service Delivery procedure The request must be sent to pr@camcomit.bg, fax: +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 5 working days from the first feedback provide the service to the customer within 7 days from the quotation acceptance and, anyway, on event definitive date Costs and payment methods Cost ICCA Cost ICCA NON free of charge quotation MEMBERS MEMBERS Cost of service calculated on the basis of daily work/staff (Senior, 250€/day) and living costs of organization Discount 20% Starting from 1500€ 50% deposit upon acceptance of the estimate Final payment 5 days from date issuing invoice
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3. BUSINESS CONTACT Identification and selection of partners / counterparts (importers, distributors, suppliers and strategic partners) with/without meeting agenda Scouting of potential business and strategic partners for investment development activities, JV, technology transfer Service contents (unless different agreements with the Customer) Contents definition with the Customer 1. List of companies (max. 10 companies) *Analysis of request and data provided * Consultation of the most suitable databases for the identification of the operators of the merchandise category requested * Finding a targeted target for contacts * Store / print business data * Transmission of data according to the mode selected * Contact with counterparts and organization of meeting schedules (on request) The business description includes the following information: Company name, Full address, Telephone and fax number, Email address if available, Website if available. The databases are consulted on the basis of the data, if you need clarification, we will of course contact the customer. For some merchandise categories, data availability may be lower than the values specified in the service description. Lists containing a small number of companies are, however, the ones that involve the greatest effort of research. 2. Partners research * Analysis of the company profile and documentation provided by the customer * Assembly of company documentation and / or advertising material and translation into local language (free of charge up to a maximum of 2 pages - 3,600 marks) * Processing the text of the letter of presentation and of any customer response questionnaire * Search and selection of potential partners: Consultation of the most suitable databases for identifying the traders of the required product category and identifying a targeted target of up to 10 addresses. * Sending information material to potentially interested companies * Telephone follow up to verify receipt of material and verify interest * Draft a final report with company information sheet contact us * Transmission to the customer, according to the chosen mode, of the report and any rescue questionnaires * Contact with counterparts and organization of meeting schedules (on request) The description of the enterprises includes the following data: Company name, Full address, Telephone and facsimile number, Email address if available, Website if available, Contact person, Business brochure, catalogs, lists, if any. The consultation of databases is based on the information provided by the applicant, if we need clarification, we will of course contact him. For some merchandise categories, data availability may be lower than the values specified in the service description. However, listings with a small number of companies are the ones that involve the greatest effort of research. Delivery procedure The request must be sent to commerciale@camcomit.bg, fax: +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 2 working days from its receipt send quotation to the customer within 2 working days from the first feedback provide the service to the customer within 15/20 working days from the quotation acceptance Costs and payment methods Cost ICCA Cost ICCA NON free of charge quotation MEMBERS MEMBERS Cost of service calculated on the basis of daily work/staff p.1 - 150 € (Department of “SMEs Assistance and Consulting, Desk Discount 20% p.2 - starting from 300 € members”, 150€ / day) and living costs of organization on p.2 – add 300
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SERVICES CATALOGUE €/counterpart confirmed per agenda one-to-one meeting
100% deposit upon acceptance of the estimate
Organization incoming-outgoing missions: workshop with B2B Organization of incoming/outgoing missions and B2B meetings between the Costumer and counterparties to develop business, investment, JV, etc. also workshops involving different operators about the same topic and target. Service contents (unless different agreements with the Customer) contents definition with the Customer counterparties selection contact counterparties for pre-check B2B meetings organization (identification of venue, meeting agenda, interpreter service support) workshop organization (identification of venue, moderator, interpreter service support) follow up Delivery procedure The request must be sent to segretariogenerale@camcomit.bg, fax: +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 2 working days from the first feedback provide the service to the customer within 20 days from the quotation acceptance and, anyway, on event definitive date Costs and payment methods Cost ICCA Cost ICCA NON free of charge quotation MEMBERS MEMBERS Cost of service calculated on the basis of daily work / man (Senior, 250€ / day) and living costs of organization Discount 20% Starting from 80% deposit upon acceptance of the estimate 1500€/2000€ Final payment 5 days from date issuing invoice
Italian companies participation/delegation participation/delegation to Italian Fairs
to
foreign
Fairs
or
foreign
companies
Organization for Italian or foreign single company or delegation to be exhibit at Italian or foreign Fairs. Take part to an exhibition with Chamber booth representing Italian or local enterprises Service contents (unless different agreements with the Customer) Identification of the exhibition with the Costumer and defining the participation way (presence with single booth, collective booth or B2B agenda organization) contact the exhibition organizer and define the participation support service for booking and decorating the booth, shipping sample products and handling custom clearance procedure, arranging B2B meetings, listing on the exhibition list, editing promotional material, interpreter service in case of presence with a Chamber booth representing Italian or local companies: identification and contact with represented companies, information about products and services to promote follow up operational support for incoming-outgoing mission organization (airline ticket, transport, accommodation, visa service) Delivery procedure The request must be sent to commerciale@camcomit.bg, fax: +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 5 working days from the first feedback
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delivery of the customer service by the date of the event and, however, at the date defined for the event Costs and payment methods Cost ICCA Cost ICCA NON free of charge quotation MEMBERS MEMBERS Cost of service calculated on the basis of daily work/staff Starting from (Department of “Promotion Fairs, trade exhibitions and Discount 20% 500 euro fixed + 200 euro Events”, 200€ / day) and living costs of organization / day for each day of 100% deposit upon acceptance of the estimate presence at the fair of 1 bilingual resource
4. ASSISTANCE AND SPECIALIZED CONSULTING SERVICES Interpretation/Translation Service Translations of Bulgarian / Italian / Bulgarian documents Service contents (unless different agreements with the Customer) Prices are for 1 standard page in А4- 1800 characters including spaces. The number of pages will be calculated on the output product. For translations of particular technical nature, the price may be subject to variations that will be agreed in advance for acceptance. For translations of a higher number of pages, the price may be subject to agreement that will be agreed in advance for acceptance. In the case of large orders, discounts will be made on quantities upon request of a personalized quote. Translations should be sent to the customer in paper or electronic format, depending on the customer's request. Possible postal charges are charged by the customer on a quote. Delivery procedure The request must be sent to info@camcomit.bg fax: +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 2 working days from the first feedback delivery of customer service within 3/5 days from accepting a quote for up to 10 pages Costs and payment methods Cost ICCA Cost ICCA NON free of charge quotation MEMBERS MEMBERS Cost of service calculated on the basis of daily work/staff (Department of “SMEs Assistance and Consulting, Desk Discount 20% 13 €/page members”, 150€/day) and living costs of organization 100% deposit upon acceptance of the estimate
Interpretation Service Interpretation in simultaneous or consecutive Bulgarian / Italian / Bulgarian Service contents (unless different agreements with the Customer) For technical meetings or events, the price may be subject to variations that will be agreed in advance for acceptance. Service should be performed by trusted interpreters to the Chamber or from the staff itself (this only in case of consecutive translation). For simultaneous translation services, it is compulsory to use two interpreters for more than 2 hours. The interpreter, event and accommodation expenses for events/meetings/missions outside Sofia are the responsibility of the customer. Delivery procedure
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The request must be sent to info@camcomit.bg, fax: +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 2 working days from the first feedback delivery of customer service within 3/5 days from accepting a quote for up to 10 pages Costs and payment methods Cost ICCA Cost ICCA NON free of charge quotation MEMBERS MEMBERS Cost of service calculated on the basis of daily work/staff 120€/day (until 4h) (Department of “SMEs Assistance and Consulting, Desk Discount 20% 140€/day outside Sofia members”, 150€/day) and living costs of organization (until 4h) 100% deposit upon acceptance of the estimate
Simultaneous 120€/day/per – for ½ day 150€/day/per – for all day
Business register information Release of Chamber of commerce company registration of a Bulgarian or Italian company Service contents (unless different agreements with the Customer) The data sheet includes the following data: company name, number and place of registration at the Register of Companies, location, legal status, activity characteristics, share capital, capital allocation, owner structure, administrator name, any notes. Delivery procedure The request must be sent to info@camcomit.bg fax: a +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 2 working days from the first feedback Delivery of customer service within 7 days. From the acceptance of the estimate Costs and payment methods Cost ICCA Cost ICCA NON free of charge quotation MEMBER MEMBERS Cost of service calculated on the basis of daily work/staff (Department of “SMEs Assistance and Consulting, Desk Discount o20% 50€/company members”, 150€/day) and living costs of organization 100% deposit upon acceptance of the estimate
Administrative, fiscal and tax assistance Business creation consultancy, business start-up, interchanges of goods / services. “Invest in Bulgaria-Third Edition” Business Guide is available free of charge in hard copy and electronic format in the following ICCB website section - www.camcomit.bg/download. Service contents (unless different agreements with the Customer) contents definition with the Customer Contact with partners associated with ICCB Sofia Service proposal by the partners contacted: Processing, through a customized dossier according to the type of activity that is to be undertaken in the areas covered by the ICCB Sofia, containing information on the tax arrangements and the ways and timing for the opening of an activities. Administrative, fiscal and tax consultation Verification and support for VIES registration: specific verification service for VAT Intercommunity tax registration of the companies throughout the European Union (on request) Delivery procedure The request must be sent to info@camcomit.bg fax: a +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time
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reply about request within 3 working days from its receipt send quotation to the customer within 2 working days from the first feedback Delivery of customer service within 7 days. From the acceptance of the estimate
Costs and payment methods free of charge quotation Cost of service calculated on the basis of daily work/staff (Department of “SMEs Assistance and Consulting, Desk members”, 150€/day) and living costs of organization 100% deposit upon acceptance of the estimate
Cost ICCA MEMBERS
Cost ICCA NON MEMBERS
Free
Starting from 250€
Specialized assistance for development of entry strategies (targeted sub-sector, product surveys) First orientation to evaluate the possibility of entering own products into the Bulgarian market Service contents (unless different agreements with the Customer) contents definition with the Customer Development of a personalized study for the sector/product of interest study, consisting of different levels of research: demand analysis, competitive study, pricing analysis, distribution channels, consumer opinions (depending on the request) Principals events of the sector in the territory Delivery procedure The request must be sent to info@camcomit.bg fax: a +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 2 working days from the first feedback Delivery of customer service within 20 days from the acceptance of the estimate Costs and payment methods free of charge quotation Cost of service calculated on the basis of daily work/staff (Department of “SMEs Assistance and Consulting, Desk members”, 150€/day) and living costs of organization 100% deposit upon acceptance of the estimate
Cost ICCA MEMBER
Cost ICCA NON MEMBERS
Discount of 20%
Starting from 750€
Setting up companies (representation offices, project offices, branch offices and subsidiaries) Assistance for establishing a company on Bulgarian market by Italian enterprises interested to presence rooted the territory. “Invest in Bulgaria-Third Edition” Business Guide is available free of charge in hard copy and electronic format in the following ICCB website section - www.camcomit.bg/download. Service contents (unless different agreements with the Customer) Contents definition with the Customer Sectorial indications on the Bulgarian market Contact with partners associated with ICCB Proposal of service by partners contacted Assistance by partner selected Delivery procedure The request must be sent to info@camcomit.bg fax: +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 2 working days from the first feedback Delivery of customer service within 40 days from accepting the quote from receipt of the documentation necessary to start the practice Costs and payment methods Cost ICCA Cost ICCA NON free of charge quotation MEMBERS MEMBERS Cost of service calculated on the basis of daily work/staff (Senior, 150€ / day) and living costs of organization Discount 20% Starting from
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100% deposit upon acceptance of the estimate
800€
Declaration of domicile service Domiciliation service allows you to use the address of the headquarters of the Italian Chamber of Commerce in Bulgaria to receive post and envelope and to send them while in case of legal domiciliation is added the communication of the address of the ICCB to the Register of Companies Bulstat Office and other competent authorities for the registration of a company or representative office. Service contents (unless different agreements with the Customer) DECLARATION OF POSTAL DOMICILE The reception staff receives the letters and the recommended and every communication in general, records the reception date and stores it at the customer's arrangement. The received material may be sent to another civic address by express courier* or Bulgarian or stored in archive for the agreed time. It is always possible to keep upto-date on stock for mail through the CCIB contactor requesting the forwarding of information by fax or e-mail. Mail can be pick-up daily from Monday to Friday on opening hours, Saturdays and closing times after appointment. DECLARATION OF FISCAL DOMICILE Declaration of fiscal domicile, compared with declaration of postal domicile allows the communication of the civic address at Register of Companies, at Bulstat office and other competent authorities for the enrollment of society or representation office. In the same way will can to choose the headquarters of chamber as legal headquarters of society/representation and, beyond commercial communications, can be received invoices and fiscal documents. By activating postal domiciliation and legal domiciliation, the confidentiality and professionalism are guaranteed by the Chamber's staff. Services are available for short periods or for half-year and annual periods. *All possible shipping costs (by mail or courier) are excluded. Delivery procedure The request must be sent to info@camcomit.bg fax: +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 2 working days from the first feedback Delivery of customer service within 7 days from the acceptance of the estimate Costs and payment methods Cost ICCA Cost ICCA NON free of charge quotation MEMBERS MEMBERS Cost of service calculated on the basis of daily work/staff (Department of “SMEs Assistance and Consulting, Desk Discount 20% 50€/month (postal) members”, 150€/day) and living costs of organization 200€/year (legal) 100% deposit upon acceptance of the estimate
Virtual office The virtual office service provides businesses, professionals, private individuals and associations with a virtual office at the Italian Chamber of Commerce. Service contents (unless different agreements with the Customer) Virtual office represent the ideal solution for people who want to open a new headquarters in Bulgaria, or beginning an activity without restriction and fixed cost which traditionally involves. Qualified and professional staff, from Monday to Friday with open all day from 9.30 to 18.30, which supports you to development of yours job, makes available: a telephone line with own direct telephone number, fax service and postal/legal domiciliation service, a meeting room inside the headquarters of ICCA. On the telephone line is provide a personalize answer service with the operator and with the possibility to send with fax or e-mail of the received messages.
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The fax service allows receiving fax on one the telephone lines of the ICCA. The service of Virtual Office is completed with the management of the mail and the envelopes incoming in the headquarters of the Chamber*. The telephone number, fax and the civil address may be indicated on your business cards, on your letterhead and on your communications in general. The Virtual Office service may be actives for a minimum period of 12 months. The Virtual Office package has a cheaper fare than the separate purchase of the three services it is part of. In summary service: telephone line + fax service + postal / legal domicile + business center * All possible shipping costs (by mail or courier) are excluded. Delivery procedure The request must be sent to info@camcomit.bg fax: +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 2 working days from the first feedback Delivery of customer service within 7 days from the acceptance of the estimate Costs and payment methods free of charge quotation Deposit of a month on the acceptance of the estimate Final payment 30 days invoice date
Cost ICCA MEMBERS
Cost ICCA NON MEMBERS
Discount 20%
Starting from 250€/month
Information and monitoring on funding policies and opportunities The service allows all individual concerned (businesses, bodies, associations and institutions) to access on opportunities from the European Union throughout ICCA Department “International Cooperation - Structural Funds and EU Programs”. The programs funding provided for by EU and the Structural Funds for Bulgaria are an important tool to support the innovation and internationalization processes of SMES, freelancers, associations non-profit, associations, public and private bodies. “Eurodesk” brochure is available free of charge in hard copy and electronic format, on www.camcomit.bg/download. Service contents (unless different agreements with the Customer) Introduction to the regulatory and legislative framework (EU Institutions, Regulatory Framework, Community Guidelines) Brief Introduction of Operational Programs and Direct Management Programs Indication of applicant's program of interest Indication of the main local competent bodies Managing contacts with Institutions and Entities for information and appointment requests Delivery procedure The request must be sent to europa@camcomit.bg fax: +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 2 working days from the first feedback Delivery of customer service within 7 days from the acceptance of the estimate Costs and payment methods Cost ICCA Cost ICCA NON Free quote MEMBERS MEMBERS Cost of service calculated on the basis of daily work/staff (Department “International Cooperation - Structural Free Starting from 400€ Funds and EU Programs”, 250€ / day) 100% upon acceptance of the estimate
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Planning consultancy The service allows all individual concerned (businesses, bodies, associations and institutions) to access on opportunities from the European Union through the Department of International Cooperation - Observatory Structural Funds and Community Programs of ICCA Sofia. “Eurodesk” brochure is available free of charge in hard copy and electronic format, on www.camcomit.bg/download. Service contents (unless different agreements with the Customer) The design consultancy service consists of the following phases and services: 1. Analysis and evaluation of the design package Technical presentation of the financing program Identify the appropriate funding line for project development Identifying opportunities and solutions Analysis of the eligibility of the applicant for the purpose of defining the objectives of the investment 2. Search of the international partners for participation in European projects Demonstration of the design package Assembling the documentation provided by the applicant and translation in local / English (free up to a maximum of 2 pages - 3,600 bars) Searching and selecting potential partners: Consultation of the most suitable databases to identify the required partner Sending the material to the potential partner / partner Follow up telephone to verify receipt of material and verify interest Transmission to the applicant according to the mode chosen for the result of the identification of the partner Taking contact with the counterparts and organizing meeting schedules (on request) for insights on the opportunities of partnership. 3. Drafting the project proposal for access to funding for the Structural Funds and direct funds of the European Commission Compiling Application Form, upon receipt of the detailed design idea Preparation of the necessary documentation required by the notice of interest Delivery of documentation to the competent institution Follow up of the evaluation of the proposed design proposal Final communication to the applicant regarding the outcomes Delivery procedure The request must be sent to europa@camcomit.bg fax: +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 2 working days from the first feedback Delivery of customer service within 7 days from the acceptance of the estimate (pt.1), 15 days (pt.2) and within 30 days (pt.3) Costs and payment methods Cost ICCA MEMBERS Cost ICCA NON Free quote MEMBERS Cost of service calculated on the basis of daily on pt. 1 -200€ work/staff (Department “International Cooperation on pt. 2 – 400€ on pt. 1 - 500€ Structural Funds and EU Programs”, 250€/day) on pt. 3 –starting on pt. 2 - 600€ from 1500€ on pt. 3 - 2000€
Project Management The service allows all individual concerned (businesses, bodies, associations and institutions) to access on opportunities from the European Union through the Department of International Cooperation - Observatory Structural Funds and Community Programs of ICCA Sofia. “Eurodesk” brochure is available free of charge in hard copy and electronic format, on
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www.camcomit.bg/download. Service contents (unless different agreements with the Customer) Funded project management Reporting, balance sheet Relations with the European Commission, Managing Authorities (Competent Offices) and Project Partners Internal and external communication Delivery procedure The request must be sent to europa@camcomit.bg fax: +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time Reply about request within 3 working days from its receipt Send quotation to the customer within 2 days from the first feedback Delivery of customer service within 40 days from the acceptance of the estimate or in any case within the terms established by the specified service, upon agreement with the Customer. Costs and payment methods Cost ICCA MEMBERS Cost ICCA NON Free quote MEMBERS Cost of service calculated on the basis of daily work/staff (Department “International Cooperation Upon offer Upon offer Structural Funds and EU Programs”, 250€/day)
European tenders The service allows all interested parties to receive information and monitoring, support for participation in European tenders. “Eurodesk” brochure is available free of charge in hard copy and electronic format, on www.camcomit.bg/download. Service contents (unless different agreements with the Customer) Pre-feasibility study Requirement of the specifications for the submission of the application Technical and administrative support for the preparation and submission of tender documents Managing contacts with the European reference institution Delivery procedure The request must be sent to europa@camcomit.bg fax: a +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 2 working days from the first feedback Delivery of customer service within 7 days from the acceptance of the estimate Costs and payment methods Cost ICCA MEMBERS Cost ICCA NON Free quote MEMBERS Cost of service calculated on the basis of daily work/staff (Department “International Cooperation Starting from a Starting from 1.000€ Structural Funds and EU Programs”, 250€/day) discount 20% 50% deposit upon acceptance of the estimate Final payment 5 days from date issue invoice
Information seminars on EU issues Organization of events and information seminars addressed to Local Authorities and Associations of category on European themes and provision of services for SMEs in the territory Service contents (unless different agreements with the Customer) Contents definition with Body/Associations Contacts with speakers / keynote speakers; any sponsor search Managing print reports
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Host invitations management (mailing-recall) Organization and coordination of the information event; technical and operational secretariats Logistics organization (venue rental, technical services, hostess service and interpreting service, catering) Follow up event (report post-event report preparation, report translation in local language) Delivery procedure The request must be sent to europa@camcomit.bg, fax: +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 5 days from the first feedback delivery of customer service within 10 days from the acceptance of the quote and, at any rate, to the date defined for the event - or depending on the timing at the time of request for the quote. Costs and payment methods Cost ICCA Cost ICCA NON Free quote MEMBERS MEMBERS Cost of service calculated on the basis of daily work/staff (Department “International Cooperation - Structural Funds and EU Programs”, 250€/day) and living costs of Discount 20% Starting from 2.000€ organization 50% deposit upon acceptance of the estimate Final payment 5 days from date issuing invoice
Representation Participation of an ICCA delegate at international events on behalf of the applicant (enterprise / body / association) for the development of partnerships and contacts with the subjects / Authorities managing the funding programs. “Eurodesk” brochure is available free of charge in hard copy and electronic format, on www.camcomit.bg/download. Service contents (unless different agreements with the Customer) Definition of content with the Authority / Association Follow up of the results Delivery procedure The request must be sent to europa@camcomit.bg, fax: +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 5 working days from the first feedback delivery of customer service within 10 days from the acceptance of the quote and, at any rate, to the date defined for the event - or depending on the timing at the time of request for the quote. Costs and payment methods Cost ICCA Cost ICCA NON Free quote MEMBERS MEMBERS Cost of service calculated on the basis of daily work/staff (Department “International Cooperation - Structural Funds and EU Programs” 250€/day) Discount 20% Starting from 750€ 50% deposit upon acceptance of the estimate Final payment 5 days from date issuing invoice
Operational support at all stages of the installation (start up, logistical support, personal selection) Full assistance provided to Italian companies interested in settling on the Bulgarian market. Service contents (unless different agreements with the Customer) Defining Content with Customer Contact with partners associated with CCIE Sofia Service proposal by the partners contacted
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Assistance from the selected partner Delivery procedure The request must be sent to info@camcomit.bg, fax: a +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 5 working days from the first feedback delivery of customer service within 10 days from the acceptance of the quote Costs and payment methods Cost ICCA Cost ICCA NON Free quote MEMBERS MEMBERS Cost of service calculated on the basis of daily work/staff (Department “International Cooperation - Structural Discount 20% Starting from Funds and EU Programs”, 150€/day) 400€ 50% deposit upon acceptance of the estimate Final payment 5 days from date issuing invoice
Italian representation service or Italian Institution c/o ICCA Sofia (Desk) The service intends to offer support to Italian companies or to the Italian Entity through the creation of a representation office at the premises of ICCB for the purpose of carrying out specific promotional activities of national importance and the realization of projects aimed at favoring the internationalization of small and medium enterprises. For the provision of the content of the service an internal manager may be employed (upon request) Service contents (unless different agreements with the Customer) Institutional promotion Information support Partner information and search services for businesses Fairs and business missions Specialist assistance Investment Attractions Delivery procedure The request must be sent to info@camcomit.bg, fax: a +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 5 working days from the first feedback delivery of customer service within 10 working days from the acceptance of the quote and or, at any time, on the date defined for the use of the service Costs and payment methods Cost ICCA Cost ICCA NON Free quote MEMBERS MEMBERS 50% deposit upon acceptance of the estimate Final payment 5 days from date issuing invoice Discount 20% Upon offer
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4. TRAINING AND EDUCATION SERVICES Work experience management in Bulgaria for students and graduates Complete management of projects for the realization of multi-sector work experience in partner companies Service contents (unless different agreements with the Customer) Defining Content with Customer Identification of hosting companies among the partners associated with ICCA Complete logistics management of the project (Transport, board and lodging) Assistance and tutoring during the entire duration of the project Follow up for final evaluation experience Delivery procedure The request must be sent to info@camcomit.bg fax: +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 2 working days from its receipt send quotation to the customer within 5 working days from the first feedback delivery of customer service within 60 days from the acceptance of the quote and or, at any time, on the date defined for its realization Costs and payment methods Cost ICCA Cost ICCA NON Free quote MEMBERS MEMBERS Cost of service calculated on the basis of daily work/staff (150,00€/day) Discount 10% Upon offer 50% deposit upon acceptance of the estimate Final payment 30 days from date issuing invoice
Italian language courses for companies and professionals Basic Italian language courses and basic, intermediate and advanced business Service contents (unless different agreements with the Customer) Defining Content with Customer Proposed formative elaboration Acquiring Memberships Realization of course in “in company” mode or at the headquarters of ICCA Sofia. Delivery procedure The request must be sent to info@camcomit.bg fax: +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 2 working days from the first feedback delivery of customer service within 10 days from the acceptance of the quote and or, at any time, on the date defined for the beginning of course. Costs and payment methods Cost ICCA Cost ICCA NON Free quote MEMBERS MEMBERS 50% deposit upon acceptance of the estimate Final payment 5 days from date issuing invoice Discount 15% Starting from 450€
Job Opportunities services Question and job supply management for businesses and operators interested in the market Service contents (unless different agreements with the Customer) 1. Question management Inserting the CV into the database managed by ICCB with the possibility to be considered in the selections required by the associated companies
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2. Offer management CV selection from the database managed by ICCB, based on the customer's specific requirements Job Offer Publication within the “Job Opportunities” section on the Chamber web site. Delivery procedure The request must be sent to info@camcomit.bg fax: +359 2 944 08 69, tel: +359 2 846 32 80. Delivery time reply about request within 3 working days from its receipt send quotation to the customer within 2 working days from the first feedback delivery of customer service within 5 days from the acceptance of the quote and or, at any time, on the date defined for the beginning of course. Costi e modalità di pagamento Cost ICCA Cost ICCA NON Free quote MEMBERS MEMBERS Cost of service calculated on the basis of daily work/staff (Department of “SMEs Assistance and Consulting, Desk Free 1. free members”, € 150.00 / day) and living costs for the 2. starting from realization of the service 50€ 100% upon acceptance of the estimate
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