Issue 10
Holiday Parks Management Magazine Spring / Summer Issue
Features: API Feature Association Play Industries HPM Events
www.holidayparksmanagement.com
The Ultimate Suppliers Guide For Holiday Parks, Caravan Parks and Campsites
Save the dates The meeting place for the family and visitor attraction community...
Register today (saving £30) at liw.co.uk
2
Leisure Industry Week (LIW) is the UK’s leading exhibition for the entire leisure industry. Join us in September and discover a diverse range of products from inflatable’s to high ropes courses to toy vending, party accessories and so much more. Explore innovative ways to expand your offering and benefit from advice and top tips from industry experts.
About Us Maggie Media Ltd is an energetic business offering a website called Holiday Parks Management and a Magazine, to clients throughout the UK and Europe. The company, which is located in Herefordshire, was set up in 2010 realising the demand for Holiday Parks and Caravan Parks to have a medium in one place to purchase products and services for their businesses. The owner has been in the Leisure Industry for over 14 years and has much experience in this market place.
The magazine has a growing network of advertisers and clients such as ‘Cartoon Network’, ‘Proludic, Sound Leisure,’ ‘Pattersons,’ ‘Tri County Golf,’ ‘Frontier Pitts,’ ‘Re-bound’ etc The Company is owned and run by Nina Blanchard who also owns www.campsitefinderonline.com This website has such park groups as Park Holiiays UK, Park Resorts and independents parks like ‘Holgates Caravan Parks’ and ‘Best of British’ to name but a few.In 2012 they secured the Caravan Club as one of their major clients. Adding 200 parks to the 3500 database of clients.
The professional staff, website and magazine help clients source supplies and products for their Parks & Sites throughout the year, offering four seasonal magazines. Winter - February, Spring - May, Summer- August, Autumn - November. These services are designed to improve performance and help with Holiday Park & Caravan Park Management. Designed and Produced by Print Plus 01432 272025 www.printplushereford.co.uk Maggie Media Ltd 7378641
Vat Registration 128 6998 57
© Copyright 2013
ALL-NEW SALTEX WEBSITE OFFERS VISITORS A YEAR-ROUND INDUSTRY RESOURCE ALTEX (Sports Amenity & Landscape Trade Exhibition) organiser Brintex has announced that the revamped SALTEX website (www.iogsaltex.com) offers visitors to the Windsor event a wealth of information on exhibitors and their products and services.
S
The easy-to-use online resource will enable visitors to access company profiles of the expected 300 exhibitors along with product information, special deals, videos and instant links to companies’ social media. “Event research has told us that visitors need more information in advance of SALTEX in order to better plan their time at the show,” says event director Jon Gibson. “Similarly, a large number of exhibitors have asked us to give them more pre-event opportunities to promote themselves. The new fully-integrated website will satisfy both of those demands and will be a year-round industry resource.” Jon adds that in the coming weeks the website’s Exhibitor Zone will also give exhibitors access to the online Exhibitor Manual, an extensive Press and Publicity Guide, and the Exhibitor Toolkit which provides
downloadable event logos and web banners, as well as easy-to-use templates to create email invitations. Exhibitors will also be able to order free SALTEX tickets overprinted with their own logos. The website will also contain information about the range of special features and attractions being planned, and will be open to visitor registration from May 1. SALTEX (www.iogsaltex.com), the Sports Amenity & Landscape Trade Exhibition organised by the Institute of Groundsmanship (IOG) and managed by Brintex Events, will be held on 3-5 September 2013 at Windsor Racecourse, Berks. Founded in 1938, the exhibition is attended by open space professionals and volunteers who design, construct, manage and maintain the UK's outdoor facilities - from sports grounds of every type to motorway service stations, and from stately homes to local council parks and schools. They visit SALTEX to meet around 300 suppliers of the machinery, tools, vehicles, turf, soils, seeds, aggregates, artificial or natural surfaces, playgrounds, landscaping equipment, street furniture, arboriculture, horticulture, safety, security, training and education services designed to help them do their jobs as effectively as possible.
ykeham Mature plants have been supplying the trade for over 30 years, Wykeham Mature Plants has an extensive range of trees, shrubs, hedging and conifers of up to 20 years old, set in over 100 acres, giving you the freedom to select the correct plants for your project.
W
At Wykeham you really can buy time, such as large shrubs for instant effect, large trees, including fruit trees, or instant hedging or screening for privacy and security, giving any garden or planting scheme maturity which would otherwise take years to achieve. A range of pleached trees and trained screens are available, some as general stock ranges, others trained to order to your specifications (time of year and source stock allowing), which complement and supplement the range of trees in sizes heavy standard and above. Advisory and quality planting services are available to both private and commercial clients, to ensure that the plants you purchase have the best possible start. The experienced sales staff
4
are happy to advise you of the ideal plants for your site. Whether you require salttolerant hedging for a seaside caravan park, dense screening to add privacy around holiday lodges, attractive yet robust trees for windbreak planting to shelter a hillside campsite, or hardy shrubs to beautify the garden of a mountainside cottage, Wykeham Mature Plants can guide you to the perfect solution If you are unsure of the conditions on site, or if you would like guidance on designing the planting scheme, or even if you would like the staff at Wykeham to design the scheme for you, site visits are available so that you can discuss your requirements on-site with an experienced horticulturalist. (Site visits are charged at an initial
nominal fee, which can be redeemed later against the final invoice value of a subsequent order of significant value. Geographical/logistical limitations may apply in some cases, depending on site location and the size of the project. Terms and conditions apply.) Alternatively, why not email some photos of the area which needs attention, together with your contact telephone number and the name and postcode of the site, so that one of the team at Wykeham can call you for a chat, without commitment, to discuss your project with you? Set in the Vale of Pickering in North Yorkshire, Wykeham Mature Plants can be found within the Estate walled gardens adjacent to the main house of Wykeham Abbey, signposted from the A170 approximately seven miles west of Scarborough (open Mon – Sat 9.30am to 4.30pm). For further i nformation, call 01723 862406, email enquiries@wykeham.co.uk visit www.wykehammatureplants.co.uk.
9ec[ WdZ c[[j j^[ 9e c [ W d Z c [ [ j j ^ [ C W ] h _ d _ \W c _ b o CW]h_d_ \Wc_bo$$$$ $$CW]h_d_ 8WXo 9^Wd]_d] Kd_ji ii #ONTOURED CONTEMPORARY DESIGN ii %XTRA DEEP SIDES INCREASE SAFETY AND ELIMINATE THE NEED FOR STRAPS ii 7ITHSTANDS STATIC LOADS IN EXCESS OF +GS ii (YGIENIC EASY CLEAN SURFACE ii #HOICE OF COLOUR TO SUIT ANY PROJECT
-( (ORIZONTAL "ABY #HANGING UNIT
-( (ORIZONTAL "ABY #HANGING 5NIT
-6 6ERTICAL "ABY #HANGING 5NIT
-4 #OUNTERTOP "ABY #HANGING 5NIT
-8 3TAY 3AFE "ABY 3EAT
$$CW]h_d_
>_]^ 9^W_h
ii 3TACKS HIGH FOR EASY STORAGE ii &RONT LOAD STACKING ELIMINATES NEED FOR UP OVER LIFTING ii ,IGHT WEIGHT WEIGHS LESS THAN KG ii 0USH UP DESIGN CONSERVES AISLE AREA ii !DJUSTABLE SAFETY STRAP WITH INSTANT
RELEASE BUCKLE
ii $URABLE SOLID MOULDED IN COLOUR
WILL NOT PEEL OR FLAKE
7HITE 'REY
7HITE 2ED
#HARCOAL 2ED
#HARCOAL 'REY
4EL %MAIL SALES MAGRINI CO UK W W W M A G R I N I C O U K 5
Young children always end up smiling when they’ve got SLKIds commercial grade play products to keep them amused. Some kids even try to stay indoors when they’re told not to! SLKids has a wealth of experience supplying robust play products, suitable for use by children aged from 18 months to 8 years old. A wide range of manually manipulated, integrated and interactive touch screen or video systems are available in both free standing or wall mounted options.
For full details, contact us direct:
hello@slkids.co.uk T: +44 (0) 113 232 1700
www.slkids.co.uk A division of Sound Leisure Limited www.soundleisure.com 6
QUALITY PLAY SPACES MAKE HAPPY FAMILIES AT UK HOLIDAY PARKS hen it comes to holiday time, UK holiday parks, caravan and camp sites are teeming with families looking to kick back and enjoy some muchneeded rest and relaxation. However there’s one group of people that aren’t so interested in keeping still and that’s children. Children love to play, especially on holiday – from exploring new places and meeting new friends to letting off steam and trying something adventurous.
W
Holiday park managers know all too well that if children are enjoying themselves and having fun, their parents and families will be happier and relaxed. Chances are that they will spend more money as a result. Savvy managers are investing in play equipment and play spaces, both outdoors and indoors, with many maximizing income by opening their play spaces to non–residents. UK play companies are designing and installing play equipment and play spaces in holiday and leisure settings every day, from indoor soft play barns to outdoor playgrounds. But how can holiday park managers be sure that they are working with a reputable play company that is installing the best quality equipment and operating to the highest standards? Well that’s easy – they can turn to a professional trade body they can trust. The UK play industry is estimated to be worth £125 million and the voice of that industry is the Association of Play Industries (API) www.api-play.org. Founded in 1984, the API represents manufacturers, installers, designers and distributors of outdoor and indoor play equipment and safety surfacing. It campaigns at the highest levels for recognition of the value of investment in active play and champions the role of active play in combating child health problems like obesity. API members abide by a strict Professional Code of Conduct and operate to the highest standards. The API badge is a quality mark and there are clear advantages to choosing a member when specifying a play project. The API urges holiday park buyers to ask their play supplier eight key questions to ensure they select a reputable, experienced and financially secure contractor:
1. Can you provide details of similar projects completed in the last 12 months? Always ask for evidence of recent previous work, case studies and references. This demonstrates competence, commitment, credibility and reassurance that it is the right type of company to deliver on your vision. 2. Can I see third party test certificates for the products you will be using on this project? This demonstrates compliance with BSEN 1176 and other relevant safety standards. 3. Can I have 3 customer references for projects you have delivered recently?
This will allow the buyer to talk to a third party about the supplier’s service delivery. 4. What added value can you bring to this project? This will enable the buyer to evaluate if there is something valuable that a supplier can provide in addition to creating your new play space, for example, carrying out a stakeholder consultation. 5. Can you include costs for an independent postinstallation inspection on completion? This will provide peace of mind by checking a site for flaws, fitting problems or safety hazards prior to children using it. Remember all play equipment requires regular inspection and maintenance. 6. What can I do if something goes wrong and I am dissatisfied with your performance? The API offers a free technical dispute mediation service to all clients buying from API member companies. 7. Can I see your annual certificate of API membership? This is the best way to ensure that all of the above issues are addressed. Companies stating that they are 'Founder members of the API' are not necessarily current members. Ask to see their current membership certificate and double check online or call the API office directly for confirmation. 8. Have you been credit-checked? Always undertake a credit check on any potential supplier and explore their trading history. Remember that ratings change over time. This is inexpensive and could save a lot of inconvenience and cost by ensuring a supplier is financially sound. The API monitors its members’ financial stability through rigorous credit checking and regular financial performance monitoring. Download the 2013 Directory of API Members at: http://www.apiplay.org/api-welcome For further information about the API, its members and how it can help support your play project, contact: Deborah Holt, tel: 024 7641 4999 ext. 208, email api@api-play.org www.api-play.org 7
Create a natural & sustainable timber play space with the NEW Orchard Range from Sutcliffe Play.
NEW PRODUCT
For further information (0)1977 call +44 (0) 1977 653 200 .sutcliffeplay.co.uk WEB www www.sutcliffeplay.co.uk EMAIL inf o@sutcliffeplay.co.uk info@sutcliffeplay.co.uk
8
CA A L L I N G A L L CA CA R A AVA VA N PA PA R K S
S AV AV E M O N E Y ! LOWER LO WER YO YOUR YO OU UR COSTS with the Cara
NOW OW
FREE TO JOIN!
FREE
Save Sav Sa ve up to 25%! Wee sav W sa save ve you you Mone Money! y! Money Back! Money Back! “all in”pricing Discounted pac packages kages Apply Appl y
2 minutes
no obligation Membership www.cpobuyinggroup.com www www.cpobuyinggr .cpobuyinggroup.com .cpobuyinggroup.com info@cpobuyinggroup.com info@cpobuyinggr inf o@cpobuyinggroup.com call Member Ser o@cpobuyinggroup.com 0844 822 2615
The Cara Carav van Park Park Owner’ Owner’ss Buying Group Group is managed and operated b by y Hay Hayes Ha yes Pr yes Procur ocurement ocur ement Ltd (Reg: 7813445) , 8 T The he Paddoc Paddoc addock, k, Pr Prestatyn, estatyn, Denbighshir Denbighshire, e, LL19 8NB
Park Owner's save cash with dedicated Buying Group! hether it's a Holiday Home Park in North Wales, a Touring & Tenting Park in Cornwall or a multi site group across the UK, reducing costs is something that all Parks would like to do.
W
Formed to support Park businesses of all types, the Caravan Park Owner's Buying Group (CPO) uses the volume of its Membership to deliver lower supply costs to individual Park businesses across the UK. The CPO Buying Group delivers lower costs on the on-going services Parks need e.g. Electricity/Insurance, negotiates on lower pricing for their new equipment, saving them money and runs audits to recover overcharging on Utilities to secure refunds for Parks. The Group also handles contract changeovers for Members on Electricity & Gas and harmonizes where practical, utilities supply contracts over multiple sites for each Member. The Buying Group has successfully negotiated very competitive "fixed fee" legal services for Members, particularly useful if you are buying or selling a park, along with discounted packages for Members on Accountancy Services. Free to join with no annual fees and a no obligation Membership, the CPO is managed and operated by Hayes Procurement Ltd, specialists in cost reduction and based in North Wales. The company is an Associate Member of both the BH&HPA and the Chartered Institute of Purchasing & Supply and a member of the FSB and West Cheshire & North Wales Chamber of Commerce.
You can apply online to join the CPO in just 2 minutes at
www.cpobuyinggroup.com or to request an application by email contact Member Services at
info@cpobuyinggroup.com or call 0844 822 2615.
Versatility at work
BX2350 SUB COMPACT TRACTOR AT WORK
B30 SERIES COMPACT TRACTORS
ZD ZERO TURN MOWER
G SERIES MOWERS
For demanding daily use, Kubota ubota o offers ffers F or d emanding d aily u se, K powerful and versatile choice. ap owerful a nd v ersatile c hoice. The Kubota Kubota range range o roundcare m achinery d elivers outstanding outstanding The off g groundcare machinery delivers performance, simple simple o peration a nd legendary legendary reliability. reliability. performance, operation and F rom p owerful a nd v ersatile ttractors ractors tto oh igh p erformance mowers, mowers, From powerful and versatile high performance rofessionals. fi nd o ut w hy K ubota iis s tthe he p ractical c hoice ffor or p find out why Kubota practical choice professionals. C ontact y our local local dealer dealer to to b ook a ttest est drive drive today. today. Contact your book
FFor or fur further ther information information or to find your local dealer: dealer:
w www.kubota.co.uk ww.kubota.co.uk T el: 0 1844 2 68 0 00 Tel: 01844 268 000 10
2 YEAR YEAR WARRANTY W ARRANTY A AS S STANDARD* STANDARD* *Conditions apply to 2nd year see dealer for details.
11
Park News Park holiday homes open door to downsizing
Empty-nesters wanting to downsize and buy a dream holiday home, but who are grounded by the stagnant property market, are now being offered an instant get-out plan. It comes from major leisure group Park Holidays UK which can help couples part-exchange their house for a holiday lodge or caravan - with a guaranteed sum left to fund a new smaller home. The scheme, believes the group, will help spell an end to the frustration felt by many who have had to put their downsizing dreams on hold in the current slow-moving marketplace. Now such property owners can choose a holiday home from one of Park Holiday UK's 23 parks in Southern England with the certainty that their existing house will find a buyer. The purchaser will be one of the UK's largest house buying companies which will use valuations from local estate agents to establish a price which they will guarantee to pay. The homeowners can then set about finding a new smaller permanent house in addition to their holiday home, sure in the knowledge that the sale is secure and will not fall through. "Many couples tell us that they have found an ideal holiday home on one of our parks, but can't proceed until their property sells," said Park Holidays UK director Tony Clish. "Often their stories involve long frustrating months of unsuccessful marketing, even after the house has been reduced in price at least once. "This scheme entirely removes estate agents from the frame, and does away with the need to show people around your home as well as the
hassle of negotiating on lower offers. "Instead, a price is agreed and the completion date set for whatever suits the sellers best. They then take possession of two perfect properties in exchange for one major headache!" said Mr Clish. The price achieved for the home, he said, was typically around 90% of estate agents' estimates. However, added Mr Clish, such valuations are often considerably overoptimistic in order to win the instructions, and frequently bear little resemblance to the finally agreed selling price. Neither will sellers have to factor in thousands of pounds' worth of estate agents' fees - and can also avoid conveyancing costs by using the legal services provided free by purchasing company. The equity in many people's homes, says Mr Clish, allows amble latitude for buying a caravan holiday home or lodge as well as a more suitably sized bricks-and-mortar property. At Park Holidays UK, brand new two and three bedroom holiday homes start at under ÂŁ20,000. They are also fully equipped and furnished, removing another potential major expense. "Swapping a family house for a smaller home and a luxurious holiday bolt-hole on the coast can usher in a lifestyle that many people would envy," said Mr Clish. "With this scheme, it becomes an instant possibility - and means that couples will never again be rushing around with a vacuum and duster every time the estate agent calls!" he said. More information about the guaranteed property sales programme is available on the company's website at www.ParkHolidaysUK.com - or call 0843 178 7065.
Green grafters produce 400 trees from one branch! The equivalent of a small woodland has been planted by central England park owners in order to balance the books on carbon produced by their cars when attending branch meetings.
"That is the equivalent of seven years' worth of branch meetings!" said Mr Lloyd Jones, owner of Lickhill Manor Caravan Park in Stourport-on-Severn, Worcestershire.
More than 400 saplings are now flourishing on parks belonging to members of the Heart of England branch of the British Holiday and Home Parks Association.
Lickhill Manor is the holder of a number of top environmental awards, and has been praised by David Bellamy for the many wildlife-friendly initiatives in its 55 acres of grounds.
With each tree calculated to have a carbon offset value of around 255 miles, members are able to attend branch get-togethers knowing that their journeys have actually benefitted the environment.
The 423 trees planted under the scheme, said Mr Lloyd Jones, were in addition to the 1800 specimens planted by branch members in 2012 as part of their scheduled horticultural activity.
Inspiration for the scheme came last year after green issues were on the agenda at one of the branch's quarterly meetings, explained branch chairman Denis Lloyd Jones:
Species planted as part of the offset project include oak trees which, throughout their lifetime, will remove up to eight tons of carbon dioxide from the atmosphere.
"Many parks in the branch already hold the David Bellamy Conservation Award, and we all have taken measures to help protect the natural world in one way or another," he said.
Mr Lloyd Jones also points out that trees support a wide variety of wildlife, and are home to many small mammals, mosses, lichens, and also insects which are a food source for birds.
"It seemed logical, therefore, to find a way to ensure that our travel to meetings - and the journeys of our guest speakers - were not in any small way undoing our members' good work.
To mark the 400 tree landmark, a commemorative planting ceremony was organised recently by the branch at Woodside Lodges in Ledbury, Herefordshire with park owners Ken and Janet Davies.
"There was unanimous support for the idea of planting indigenous trees to counter our cars' carbon emissions, and in under a year we have offset more than a hundred thousand miles.
The new saplings at Woodside Lodges will join more than 600 indigenous hardwood trees planted at the park over the past two years by its family owners. Lickhill Manor
12
Trade News Fine pruning with ARS and Sorbus International
Somerset based Sorbus International Ltd. are the appointed exclusive UK distributors of the Japanese ARS range of high quality pruning equipment. Established in 1876, ARS produce high quality saws, secateurs, telescopic pruners, shears and loppers with the emphasis on the highest standard of steel production. “In the many years we have been supplying arboriculture and grounds maintenance equipment,” says Phil Wade, Sorbus’ Managing Director, “this is the first complete range of pruning tools we have come across that offers such high quality, coupled with ergonomic design and superb cutting ability. Yet it’s economic and durable and one we are proud to distribute in the UK.” The secret lies in a combination of impulse hardening techniques that create a remarkable hardness for the cutting blades, and hard chrome plating for rust proofing and durability. The smooth surface is designed to prevent
resin from sticking and accumulating on the blades. There are also products for fruit harvesting, flower arranging and handycraft uses. Sorbus International is a leading supplier of specialist and hi-tech equipment to the arboricultural, forestry, landscaping, utility, ground maintenance and environmental care sectors in the UK and worldwide. The company began with hi-tech decay detection products for trees and timber structures and has developed to encompass a wide range of products for landscaping, tree care, climbing, bracing, lowering equipment, as well as safety, hi-viz, corporate and wet weather clothing. Sorbus have recently expanded and welcome dealer and distributor enquiries for the ARS range and the opportunity to supply equipment on a contract basis. Enquiries to sales@sorbus-intl.co.uk 01373 475540 www.sorbusintl.co.uk
New appointments at John Deere Limited Two new Langar-based appointments have been announced by John Deere Limited, effective from 1st May 2013. Chris Meacock becomes the new turf division sales manager for the UK and Ireland, and will return to the UK from his current position in Germany at the beginning of June. He replaces Joedy Ibbotson, who takes over from Paul Leathem as agricultural division sales manager for southern England and Wales. Chris Meacock joined John Deere Limited in 1989 as an area service manager, having previously worked for a John Deere dealership in southern Scotland. He moved on to become a territory manager in 1995 and product manager for sprayers, seeding and tillage equipment in 1998, before taking on the role of agricultural marketing manager in February 2004. In 2011, Chris relocated to the company’s regional sales & marketing centre in Mannheim, Germany as tactical marketing manager, small ag within John Deere’s new regional organisation, overseeing the marketing for product lines including hay & forage equipment, and mid-size and utility tractors.
Joedy Ibbotson began his career with John Deere Limited in 1999 as a commercial & consumer equipment (C&CE) area service manager, before going on to become an agricultural area manager product support (AMPS) and then a C&CE territory manager for the Midlands in 2001. In 2006 he was promoted to the new role of manager, national accounts for the UK and Irish turf business, and in 2009 he moved to Mannheim as commercial segment manager, supporting the growth of John Deere’s commercial turf business across the region, before returning to Langar in 2011 as turf division sales manager for the UK and Ireland. Paul Leathem has been appointed manager, Region 2 parts & services marketing, and will be based in Bruchsal, Germany. He joined John Deere in 1998 as a product & market planning analyst in Mannheim, and moved to the marketing department there in 2000 before transferring in 2001 to John Deere’s North American agricultural marketing centre in Lenexa, Kansas. He returned to Mannheim in 2002 to become manager of the John Deere Advertising Agency, and was promoted to manager, tactical marketing for Europe, Africa and the Middle East (EAME) in March 2008, before being appointed division sales manager at Langar in 2009.
Ideal for the unpredictable British weather allowing you to make the most of your terrace, deck, patio, courtyard or any other outdoor space around your Campsite or Park. • Watertight when closed • Heat, light and ventilation when open • Simple and easy to use • Available in a wide range of colours, as well as translucent • Simple to clean and maintain • Can be fitted to a new or existing pergola/canopy • Gives privacy from being overlooked from above • No permanent loss of light to interior • No annoying drips when opened after a rain shower • Supplied in any size and to fit most outdoor areas • Totally adjustable from vertical to horizontal • Louvre’s supplied in aluminium or For a free survey or no-obligation chat polycarbonate Tel: 0239 2527 273 / 07811 034 809 • Engineered mechanism E: andypack@gilkicker.org.uk for long durability W: www.lightnshade.co.uk
Light ‘n’ Shade
14
Thursday 24th October 2013 Moorland Garden Hotel, Near Plymouth THE HPM LIVE is a brand new event launched specially to bring buyers and suppliers together in unique and luxurious business environment. Buyers and suppliers pre-select the people they want to meet and a personal schedule of appointments is made for each attendee. Face to face meetings ensure the best possible use of time with people most relevant to your business needs. In addition attendees can also enjoy a range of social and networking activities making HPM Live a valuable and enjoyable way to do business.
PARK OWNERS & OPERATIONAL MANAGER’S ARE PERSONALLY INVITED, “FREE OF CHARGE” AND WILL ENJOY:
SUPPLIERS ARE CAREFULLY SELECTED AND ASSURED A UNIQUE BUSINESS OPPORTUNITY:
A luxury venue Free meals and refreshments throughout
No time wasters High quality meetings - the buyers we
the event
Planned meetings with selected suppliers Unparalleled networking opportunities A relaxed businesslike environment An event where you are in charge % TVSJIWWMSREP XMQI WEZMRK [E] XS ¿RH product, service and solution providers
A ‘no hassle, no hard sell’ environment nt -Live Eve M P H E d H T cient an is an effi e way to e stress-fr new in the ’s t a h see w y and make industr ontacts and le c profitab tionships. rela
invite will be Directors and Senior Managers who have purchasing authority, budget and are actively looking to invest
One on one meetings with buyers who want to meet you
A personalised itinerary based upon your client’s choices
No time wasted waiting for prospects to ¿RH ]SYV WXERH
Limited competition No hidden costs – the attendance fee
for all suppliers includes all meals and refreshments throughout the event and your personalised itinerary
For more information contact: Tel: 01432 263219 or 07799430327 Email: info@holidayparksmanagement.com
www.holidayparksmanagement.com
wimming pools are expensive and valuable assets, it makes sense to enable them to be used earlier and later in the season or throughout the year.
S
The fact that the “Great British Summer” has failed to make an appearance for the last few years makes putting them under cover them even more important. A pool is undoubtedly the campsites major attraction and is even more so if the pool is enclosed. When it comes to booking one of the questions most often asked of campsites is whether or not they have a covered pool. For camping enthusiasts who are naturally more inclined to put up with the vagaries of the weather, it’s reassuring to choose an establishment with a covered pool. It means guaranteed swimming 16
whatever the weather. It’s even more important for families, for whom it’s essential to have activities to keep the children occupied. A pool enclosure is also a strong argument in favour of offseason holidays. For any holiday park or campsite, a covered pool is a major source of attracting new customers and encouraging them to return in future years. With an enclosure an average 20% + increase in the occupancy rate was recorded by a French campsite survey. Lower financial investment less than 20% of a brick and mortar building Very importantly a pool building will- Take control of the weather – wind, rain and cold. - Ensure no cancellations due to bad weather. - Guarantee your daily timetable. - Provide safety. Access to the pool is controlled. It is inaccessible outside of opening and supervision times. - Reduce costs of heating, Even on dull days solar gain through the roof will provide free heat to the interior. - Reduce costs of cleaning, chemical usage and general maintenance
Although Arch enclosures supplies enclosures from 5m wide we are known for our larger enclosures up to 25m wide
(16ft – 82ft) and any length. To accommodate these larger widths we have five different structural arch designs. A great feature of an Arch enclosure is the special side panel between the arches which are sliding windows. These windows give you three opening and ventilation options; fully open 2m x 2m, half open 2m x 1m or a ventilation slot (in the middle) of 10cm x 2m wide. The windows are made up in two sections. This allows the top half to be opened separately to assist ventilation whilst keeping the lower half in situ to ensure small children and pets are kept away from the water. When both sections of the side panels are opened up, they slide open to a height of 2 meters, allowing easy access to the surrounding areas. The factory 10 year guarantee underpins its reliability and resistance to external constraints (wind, snow...). www.archenclosures.co.uk estellemichaels@gmail.com 01444 411 411
The logical Solution
Putting a pool under cover is a realistic and affordable solution to coping with unpredictable weather in all seasons. The product is factually better and more advanced than any other on the market; it offers more features and more flexibility of design. We offer a fixed price package: custom design, manufacture, construction and installation by factory engineers. The buildings have a ten-year factory guarantee.
For more information or a brochure please telephone us on Tel: 01444 411411 Email: enquiries@archenclosures.co.uk
Web: www.archenclosures.co.uk
17
2014 Park & Leisure Homes Show STONELEIGH PARK, WARWICKSHIRE, CV8 2LZ
Image courtesy of Birch’s Park Homes
THE WORLD OF PARK & LEISURE HOMES SHOW RETURNS TO STONELEIGH PARK, WARWICKSHIRE JUNE 2014
DON’T MISS IT! Keep up-to-date with us so you never miss a thing through: Facebook: www.facebook.com/parkandleisurehomesshow Twitter: www.twitter.com/WorldPLHomeShow ALL ENQUIRIES:
www.parkhomeandleisure.co.uk or call 01789 491451 18
BRAND NEW TO THE HOLIDAY PARK INDUSTRY The Gothic mobile tent now available in 8 colours Prices from £1,650 2/3’s the price of the ‘Wooden Gothic Pod’ and greater income for your business An affordable alternative to our standard ‘Log Pods’. The Gothic Tent is Mobile (with quick fit wheels) and in planning it is classed as a Tent. It is Easy to assemble and dismantle Two sizes 2.9m and 4.8m all 8’2” wide Plywood floor so as not to damage your grass and great in the wet weather as no mud or flooding. Made from ‘Tried and Tested’ Waterproof Breathable acrylic canvas which is resistant to mold and rot it has been tried and tested on everything from boats caravan covers tents. We can make bespoke requirements if needed i.e. awnings, or other covers if required the tent is also ideal for the hot countries. It is Quick and easy to fit room partitions in both sizes its supplied with ‘heavy duty’ guide ropes and porch poles. All timbers are treated for all types of weather. LOG PODS
All of our Pods have been designed to suit all types of budget, They come with their own chassis and electrics and can be moved on the road by car trailer or around your property by small tractor/ car/4x4. We have recently supplied to owners of small woods, Offices, Fisheries, campsites, B&B, second accommodation, hotels, riding center’s. ‘Log Pod Cabins’ are temporary structures on wheels. JUNE - SPECIAL OFFER
£500 off per Pod ordered Please have a look at the log pod websites and if you have any further questions please do not hesitate to contact me.
www.thelogpod.co.uk Tel : Trevor 01269 850005 e-mail: trevor@thelogpod.co.uk 19
Parks group urges industry to adopt new buyers charter
ark Holidays UK is urging other operators to join it in supporting a new national accreditation scheme for parks which sell caravan holiday homes and lodges.
P
Under the scheme, an official National Caravan Council (NCC) kitemark is awarded to parks which adopt a stringent new code of practice for treating customers fairly. The 23-strong group was among the first in Britain to qualify for NCC Approved Holiday Park status when the new official standard was announced this February. Now the park's director, Tony Clish, says he hopes that all UK parks selling caravan holiday homes will strive to gain similar recognition for their commitment to customer care. Park Holidays UK has been one of the principal champions of the accreditation scheme since it was first put forward as a way of providing extra assurances and safeguards to customers. The company also played an active part in drawing up its workings as a charter for fair play. To receive Approved Holidays Parks recognition, park businesses must agree to adopt a Consumer Code of Practice which is modelled on code guidelines from the Office of Fair Trading. The code spells out the ways in which parks will adhere to the principles of best practice both during the sale of a holiday home, and throughout the lifetime of a customer's ownership. One of its chief aims is to ensure that buyers of caravan holiday homes are able to make fully informed decisions 20
with which they will continue for be satisfied for years to come. The code also builds in additional safeguards for customers which go beyond the levels of consumer protection set out in law, and lays down new dispute resolution procedures. Administering the scheme is the NCC, the representative body of caravan manufacturers, which will also ensure parks' compliance with the code through an independent inspection process. Tony Clish says he hopes that the adoption of the scheme by major groups such as his will act as a clarion call for all members of the holiday home parks industry: "For the first time, this accreditation allows holiday home buyers to tell at a glance if a park has committed itself to the highest standards for dealing fairly with customers." he said. "We are delighted to be founder-members of the scheme, and have been working with the NCC to ensure that it offers an attractive set of undertakings for our customers. "Potential holiday home buyers will have the assurance that an approved park has been independently audited to a high level, and works to rigorous standards of customer service. "I am sure customers will welcome this development which we see as a very positive step to further strengthen the future of Britain's successful holiday home industry. "I am personally pleased to see this scheme being adopted as I have long been an advocate for a code of practice which all professional operators would be keen to embrace," added Tony.
Are you sick of enquiries that are stopping you from getting on with your daily tasks, Do you miss bookings because you're not in the office when the phone rings?
www.campsitefinderonline.com has the perfect solution We ARE offering you a great opportunity to catch all potential customers whatever you are doing Your Park, Campsite, Caravan Park should be adding ONLINE BOOKING as a priority for this years seasons. Whether you have your own booking management system or not we can accommodate all your needs.
ONLINE BOOKING Your park would receive a Free Premium Listing and you only pay when a booking is made through our website We take a commission priced at 10% + VAT on that booking SIMPLE There are is no other costs or fees, Campsite Finder Online is offering you a chance to fill pitches at no risk or wasted adverting fee. There are no yearly subscription you can leave when you wish. The Premium Listing also qualifies you to add your Park or Site to the Late Availability Calendar. Many visitors are tired of trolling through websites and making phone calls for available sites especially in the in the busier seasons. This is a great way of letting potential visitors know you have space and availability. The Calendar can be filled out as a Last minute Pitch or simply add your available dates. Ideal for Lodges, Statics and Pods How does this all work for you. If you have ever booked a Hotel online through Late Rooms.com then this is just the same but for holiday parks and campsites. 1/Owner / Manager specifies pitch availability statics, grass, hard standing any type of unit or combination you may have. 2/The visitor presses the BOOKONLINE Button on www.campsitefinderonline.com chooses the Pitch/Accommodation and how many days and any special requirements 3/We take the booking through an online booking page using our new booking partner The Camping Network Service (Camping Ninja’s booking system) We take a 10% non refundable deposit for the total of the booking That’s it their holiday at your park is booked 4/It is then up to you how you collect the remaining payment whether its on arrival or via a call from yourselves. You can specify your own cancellation and payment policies on your online booking page through Camping Network.
We will be taking this live at the end of June but we are taking pre-orders and adding the Full Premium Listings on now. If this is of interest to your Holiday Parks, Caravan Park or Campsite please email Nina at info@campsitefinderonline.com Or call 01432 263219 The cost for a link to your own booking system along with a Premium Listing is £50 + vat for the year. 21
Active Break in Newquay f you are looking for somewhere to stay with plenty of activities for the whole family, then Hendra Holiday Park, in Newquay Cornwall, is a great option.
I
At Hendra there is a range of activities from Segwaying* to Archery*! Segwaying is a unique experience likened to gliding on a magic carpet. Take a tour around the Hendra grounds, with a route that goes on mixed terrain with some obstacles – great fun for everyone! Archery is brand new for 2013, where you can test your skill against the family and you may find you have a new sporting talent! For more outdoor active fun try the Outdoor Fitness equipment, and get in shape, or just have a play around! All children will have fun at our Skate and Scooter Park, where there is a quarter pipe, flat bank, jump box/driveway, half pyramid, grind bench and fly off ramp. For smaller children there is the new for 2013 Play Park and Traversing Wall, and for Tiny Tots there is a soft play area!
Nobody is going to get bored at Hendra! And don’t forget the Oasis Pool* with three water flumes – glide down the gentle green slide, bounce down the blue one on a rubber ring and roar down the red one super fast! There is also a geyser, waterfall, toddlers’ area and slide. Hendra is an Award Winning Family Park in Newquay, Cornwall. It has a range of holiday home five star accommodation, glamping Pods, and camping and touring. Hendra is located just outside of Newquay, with its golden beaches and beautiful coastline. The Park is perfectly positioned for exploring all of Cornwall, with its central location on the North coast, and attractions like the Eden Project less than half an hour away. Hendra also offers discounted activities all around Cornwall such as surfing, deep sea fishing, theme parks and more for guests! Prices are from: £115 for a short break and £205 for a week break in a holiday home. £12.55 for a camping/touring pitch. £25.75 for a camping Pod. * charges apply – please see website www.hendra-holidays.com
R.E.X Building and Maintenance Ltd is a family run professional business established for over 30 yrs. Wayne has held contracts with Bourne Leisure, Parkdean, and have also been fitting disabled washrooms in properties throughout the country. R.E.X Building and Maintenance Ltd undertake all aspects of building work which include:Plastering Painting Decking Washroom Building Work & Maintenance Extensions Alterations Renovation & Conversions Roofing Services Brickwork Carpentry
Call
22
07917858566
Handy web Directory Electrical: CPES : Caravan Park Electrical Services Limited are market leaders in the design, manufacture and installation of electrical distribution systems on holiday, park home and touring parks throughout the United Kingdom. http://www.cpes.co.uk Demon International Power Washers : Demon International are manufacturers of high pressure cleaning equipment, working closely with Holidays and Leisure Parks across the UK. Demon offer a comprehensive range of UK built hot, cold, petrol, diesel and electric pressure washers. www.demon-pressure-washers.co.uk
Shows Saltex 3rd 4th 5th Sept Windsor Race Course http://www.iog.org/shows-and-events/iog-saltex Playfair 2013 Windsor Race Course 3-5th September http://www.playfairuk.com LIW Show 24th - 26th September 2013 NEC Birmingham http://www.liw.co.uk The Lawns The Caravan Extravaganza 7th - 8th September 2013 http://www.lawnsandbeaulieushows.com Beaulieu Show 27th - 29th September 2013 Hides Field, Beaulieu, Brockenhurst, Hants http://www.lawnsandbeaulieushows.com THE HPM LIVE 24th - 25th October 2013 is a brand new event designed to bring together carefully selected suppliers and buyers from the holiday and leisure parks industry in a great business environment http://www.holidayparksmanagement.com/hpmlive-holiday-parks-management-live/ EAG International 2014 Amusement Show Excel London 21st - 24th 2014 http://www.holidayparksmanagement.com/eaginternational-expo-2014/
Landscape/ Machinery Products Services Arch Enclosures : The joy of this flexible swimming pool enclosure system is in its ability to retain an outdoor option for those sumptuous summer days when everyone will want to enjoy their outdoor swimming pool. http://www.archenclosures.co.uk
Fencing/ Security Frontier Pitts: as the acknowledged leader in perimeter security equipment, can offer a complete range of products, including gates and barriers. http://www.frontierpitts.com Jacksons Fencing: Jacksons Fencing is a family run company that has been trading for 65 Years. With fencing centres in Ashford, Bath and Chester it enables nationwide coverage, delivery and installation. http://www.jacksons-fencing.co.uk
Play Equipment/ Manufacturers/ Installers SL Kids: Our wall mounted and free standing play systems add an extra splash of colour and fun to any area. When used in conjunction with our extensive range of play modules and play wheels these unique solutions create a focused environment for children to freely explore the play activities available. http://www.slkids.co.uk Play & Leisure Ltd : Having been established for over 22 years we offer a full turn-key package in regards to planning, installation and maintenance of play equipment, safety surfacing and street furniture. We understand the challenges and responsibilities faced by clients and have many resources to call upon, including, RoSPA and the Association of Play Industries. http://www.playandleisureservices.net Re-bound Safety Play Surfaces : AN innovative alternative to traditional bark is helping holiday park owners create safe, long-lasting play areas all year long. www.re-bound.co.uk
23
enquiries@holidayparksmanagement.com www.holidayparksmanagement.com
Holiday Parks Management Magazine Tel : 01432 263219 The Ultimate Suppliers Guide For Holiday Parks, Caravan Parks and Campsites