Holiday Parks Management Issue 16 November

TELEPHONE: 01432 263219

t n e m e g a n a M s k r a P y a d i Hol psites

arks, and Cam P an av ar C s, k ar P ay Guide For Holid The Ultimate Suppliers November 2014 • Issue 16

m o .c t n e m e g a n a M s k r a www.HolidayP

SPATEX 2015 – The Place To Do Business SPATEX 2015 – the UK’s LEADING AND LARGEST pool, spa and sauna exhibition!

ONLY SPATEX 2015 can boast: • Over 100 exhibitors from the UK and abroad • High calibre of international visitors • Support from ALL the Industry’s key associations • Two free daily seminar/workshop programmes • The largest display of new products in the UK • Industry experts offering free advice • Represents all sectors of the Industry, commercial and domestic • Dedicated ISPE Spa Seminar Day Tues Feb 3rd • Nineteen years of service to the Industry

CENTRAL, EASY TO-GET-TO LOCATION FREE ON-SITE CAR PARKING

GLOBALLY RECOGNISED AS THE UK’S No1 EXCITING NEW PRODUCTS ZONE

NETWORKING PARTY – MONDAY FEB 2ND EXCELLENT DEALS ON HOTELS

FREE registration at www.spatex.co.uk

SUNDAY 1ST TO TUESDAY 3RD FEBRUARY 2015

SP SPATEX2015 ATE T X2015

the pool and sp spa a show show

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SHOW OPENING TIMES: SUNDAY 1ST 09:30 - 17:00 MONDAY 2ND 09:30 - 17:00 TUESDAY 3RD 09:30 - 16:00

COVENTRY, WEST MIDLANDS, CV6 6GE, UK For more information or to register telephone +44 (0) 1264 358558 or visit www.spatex.co.uk

By the Industry, for the Industry

Holiday Parks Management

WHAT’S IN THIS ISSUE FEATURES

Hi, I hope that you have all had a great summer and will have a chance to take a well earned rest.

Flooding – how to get prepared!

Cash Free Holidays

But as you know, there is no rest for the wicked. No sooner does the park quieten down a bit, than you have to start thinking about next season and the changes and upgrades that you want to get finished over the winter. So in this issue we cover some park improvements including new ideas, new companies and new products that you might find useful.

Park Improvements API - High quality Play Areas Spatex Show Guide

However, before we think about next season we have to make sure that that we get through the winter safely. It may seem a long time ago that half the country was under water and we were moving fallen trees and repairing damaged buildings, but the weather is on the turn and forecaster are predicting rain and high winds as the trend for the next few months.

To help you prepare we have a couple of great articles about what you can and should be doing in preparation for the winter.

A good assessment of your park and plan of action should the worst happen is a great start. It also makes sense to get in touch with your insurance company and work with them now rather than wait until you ring them to make a claim. It’s not something we really want to think about but as weather conditions seem to get more extreme it makes a lot of sense to prepare properly.

Hope you enjoy this issue and I look forward to speaking with you or seeing you at the shows coming up over the next few months.

All the best Nina

Produced by Print Plus 01432 272025 www.printplushereford.co.uk Maggie Media Ltd 7378641 Vat Registration 128 6998 57 © Copyright 2014

TELEPHONE: 01432 263219

PLUS GUIDES TO Unpredictable weather and weathering the storm fewer headaches -

NEXT ISSUE FEATURES INCLUDE: Park Preparation Safety First Camping In Luxury Spatex Show Preview

04 - 07

Cash Free Holidays

08 - 11

Park Improvements

12 - 14

API High quality Play Areas

15 - 18

Washrooms, Utilities and Metering

19 - 22

Landscaping

23 - 27

Online Booking and Channel Management

28 - 30

Flooding How to Prepare

31 - 33

Glamping

35 - 38

HPM Directory

39 - 43

www.HolidayParksManagement.com

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Get ahead of the competition…

…and attend SPATEX 2015 (Sunday February 1st to Tuesday 3rd) at Coventry’s Ricoh Arena. As the UK’s leading pool, spa and sauna Exhibition it’s a must attend event for any holiday park which is planning on adding, or currently has, wet leisure facilities.

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f there is one single recreational facility that a customer consistently looks for in a holiday park it is a swimming pool.

Invariably it is the focus for activities and the fun and sense of well being they offer is what holidays are made of.

As competition amongst holiday parks increases it is essential to stay ahead of the game and keep abreast of developments in the water leisure world. Which is why the SPATEX Expo has established itself as a hot attraction for the holiday park owner and operator.

Unique showcase Entering its 19th year and with well over a hundred exhibitors, SPATEX plays host to the UK’s largest annual display of wet leisure equipment. If it’s not at

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SPATEX, it’s not worth seeing!

For 2015, the Exhibition is expanding into halls one and two of Coventry’s Ricoh Arena Jaguar Exhibition Hall so there will be even more to see!

Companies such as Golden Coast will be launching a stunning new Tylö Steam Room called the Panacea. Also taking a stand, is Certikin International, the UK’s largest supplier and manufacturer of wet leisure equipment.

‘Playing with water is a vital part of a child’s development,’ says Certikin’s Commercial Manager, Steve Nelson.

‘Although the primary aim of our play feature equipment is to allow kids to have fun in a safe environment it allows them, at the same time, to learn through play.’ Slides and play structures, in the shape of mermaids, giant taps and pirate ships, are just some of the fun play features that Certikin has to offer.

All the interactive features are very easy to install. There’s no need for additional plumbing because most of the water features have built-in mechanical hand pumps that children operate manually.

www.HolidayParksManagement.com

Reduce your costs Although the dividends are rich, the maintenance of a water leisure facility can be a major expense. A visit to SPATEX will show you all the latest innovations in sustainable energy and good housekeeping.

The pool industry is currently working hard on green issues and great strides are being made in renewable technology. Heat pumps have been an accepted technology for well over 20 years and new generation heat pumps, saving even more energy, are being developed all the time. The Government's target of 15 percent of energy to be derived from re-newables by 2020 assumes significant growth in the use of supporting technologies in order to meet this commitment.

Aside from heat pumps and dehumidifiers, there are other ways to reduce energy consumption such as heat retention covers, enclosures, water circulating pumps, chemical dosing systems – all of which have seen huge energy saving advances in the last few years.

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www.HolidayParksManagement.com

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Upgrade your skill set Focusing on the needs of the commercial sector, the Show is doubling its educational training content by offering two programmes of seminars and workshops throughout the three days of the Exhibition. Many of the Industry’s esteemed associations will be in attendance. For the first time ever, PWTAG, (Pool Water Treatment Advisory Group) and STA (Swimming Teachers’ Association) will both be holding keynote seminars during the Exhibition.

On the Sunday there will be an intense hands-on seminar on the perplexing subject of Leak Detection. Two experts will explore and demonstrate the systematic techniques, tests and specialised equipment required for dealing with leaks. There will also be a talk (organised by Golden Coast) by Marketing Manager, Aren Grimshaw entitled Marketing Business for Growth and Profit using social media. Plus, a seminar by BISHTA (British and Irish Spa and Hot Tub Association) and STA (Swimming Teachers’ Association) on an important pool plant update.

The hugely popular ISPE (Institute of Swimming Pool Engineers) workshops will also return with twenty brand new topics. Whether your interest is in water treatment or testing, commercial pool operation, fitting covers, servicing heat pumps, tiling, construction, servicing or maintenance, SPATEX Workshops offer tips, advice and ideas that will improve your knowledge. There will also be sessions on new Standards and Guidance that affect all in the pool and spa business.

Dedicated Spa Day Do you have a spa or are thinking of adding one? Tuesday February 3rd is a dedicated Spa Sessions Day where all the talks will be based on the installation, maintenance and operation of spas. Top names will give a series of talks on the latest guidance and expert advice on commercial spas.

ALL seminars are FREE and certificates of attendance are available to all attendees. For the fiull programme of workshops and seminars please go to www.spatex.co.uk 6

Water features supplied by Certikin International

SPATEX 2015 The Ricoh Arena, Jaguar Exhibition Halls 1 and 2, Coventry Sunday February 1st to Tuesday 2nd 2015. Register FREE now at www.spatex.co.uk and sign up for news.

The Ricoh Arena offers 2,000 free car parking spaces and is conveniently situated just off Junction 3 of the M6 motorway which makes it less than a two hour drive for 75 per cent of the population.

For further information call Michele or Helen on +44 (0) 1264 358558 or email michele@spatex.co.uk; helen@spatex.co.uk

www.HolidayParksManagement.com

SPATEX 2015 EXHIBITOR INFORMATION MARQUIS ELEVATES THE SWIM SPA EXPERIENCE WITH THEIR NEW AQUATIC Stand B52B

Independence, Ore. – Marquis®, in its fourth decade as an industry leader in hydrodynamic performance products, has developed an innovative new vessel for aquatic activity and enjoyment…introducing the Aquatic Training Vessels™, or ATVs™ from Marquis®.

ATV™s elevate the swim spa experience and are personal workout and health products for daily life.

Complete Equipment For Each Individual Pool Stand B16

The large assortment of high quality and durable swimming pool products and service features offers a variety of new business possibilities. Praher’s research and development over the decades guarantees the highest degree of satisfaction for architects, designers, constructors and all end consumers around the world. see more www.spatex.co.uk

see more www.spatex.co.uk

Plastica Ltd Stand D36

Pure-Spa hot tub System Flush Stand E7

Plastica routinely manufacture pool cover systems for 25m pools, but the project at the Commando Training Centre Royal Marines in Lympstone proved to be the largest single piece cover system in the company’s history.

Plumbing systems must be cleaned regularly to help remove the unseen build up of bathing deposits, body fats, and dirt.

Regular flushing helps to prevent the formation of biofilm which is a breeding ground for bacteria.

TECHNICS & APPLICATIONS Stand B2

The Mosiac Company Stand C34

TopMoov combines the comfort of installing an automatic top mounted slatted cover on an existing pool with the freedom of having an open space around your pool.

see more www.spatex.co.uk

Leading pool cover manufacturer Plastica has undertaken its biggest challenge yet, with the installation of a whopping single piece thermal cover at a pool in Devon.

see more www.spatex.co.uk

Belgium based Technics & Applications bvba, manufacturer of high quality fully automatic slatted pool covers‚ AquaTop and safety covers‚ AquaGuard now puts even more focus on their newest developments !

Specially formulated to clean inside the plumbing system of your Hot tub

see more www.spatex.co.uk

Responding to the increasing demand in the market for a fresh approach to the colours and finishes available in the mosaic market, The Mosaic Company is delighted to announce the launch of its URBAN CHIC, TEXTURA and STONE HEX ranges of glass mosaic.

see more www.spatex.co.uk

Tornado Systems Stand F8

Offers a fully-integrated pool house control system, which brings together the management of pool, spa, spa controls, lighting, boiler or other heat source, pool house heating, and domestic hot water. it is a flexible and modular design, that can be readily configured to suit the client’s needs.

see more www.spatex.co.uk

WATER TREATMENT PRODUCTS LTD Stand E32

Shower Head Plus - Water Treatment Products (WTP) are pleased to offer a unique chemistry which offers a 2 stage solution for commercial leisure operators around the world.

Shower Head Plus has a proven efficacy against Legionalla.

The European Legionella Disinfection Test Standard (1995) for Legionella Pneumophila Serogroup 1 (NTCC 11192) gave control at 30 second contact time for 1:3 dilution. see more www.spatex.co.uk

www.HolidayParksManagement.com

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for fewer headaches

Lady’s Mile Holiday Park is a family run business, situated in one of the most beautiful parts of Devon and less than a mile from the ‘Blue Flag’ beaches of Dawlish Warren. It is one of two holiday parks run by the Jeffery family, who have welcomed guests for holidays in the West Country since 1958.

This year, Lady’s Mile introduced the Embed cashless payment system to its park , into its two amusement arcades, the coin-op laundry, full service bar, restaurant and fish and chip shop and even a mobile tablet system which can take orders for refreshments from around the outdoor pool.

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“The driver behind this project was the amusement arcade,” admits Jason Jeffery, one of the park’s owners. “We have always had a lot of kids who use the arcade – sometimes unattended – and we were constantly dealing with problems such as coin jams. Our engineer would spend five or six hours a day dealing with this in high season, it was a complete nightmare.”

In March this year, Embed installed the system, which works using smart cards, which the guests swipe on attractive colour-display units that can be attached onto the machines at the point where the cash mechanism would normally be placed.

The swipers feature full wireless connectivity making them easy and quick to install.

The system also manages all the stock and inventory for the bar and restaurant as well as the redemption and merchandise for the amusement arcade.

www.HolidayParksManagement.com

When a guest checks into Lady’s Mile Holiday Park they can load value onto a card with cash or debit card providing a single card payment solution for the week or weekend.

The Lady’s Mile Rechargeable Fun Card can be purchased and reloaded at any number of Point of Sale Stations and the Self Service Kiosk throughout the facility.

“The installation of the Embed Card System was one of the most organized and professional jobs we have done in a long time. Not only did the team install the system but they coached us on some great options to enhance the guest service experience,” says Jason.

Customers have taken to the new system, which is compulsory to use in the amusement arcade, but which currently co-exists alongside traditional payment methods around the rest of the park .

“We have encouraged our guests to make use of the new system by offering them an extra pound to spend on the amusement machines for every ten pounds they load

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2 3 Find out how Cashless Payments can generate more revenue and unlock possibilities ffor or your facility at www.embedcard.com today!

UK & EUROPE ph. +44 (0) 1225 311 323 salesUK@embedc ard.com salesUK@embedcard.com

MIDDLE EAST ph. +971 (4) 435 6331 salesME@embedc ard.com salesME@embedcard.com

NOR TH & SOUTH AMERIC NORTH AMERICAA ph. +1 469 521 8000 sales@embedc ard.com sales@embedcard.com

www.HolidayParksManagement.com

ASIA PA PPACIFIC ACIFIC ph. +61 (0) 8 9340 0100 salesAP@embedc ard.com salesAP@embedcard.com

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onto the card,” says Jason. “We also offer a system where they get a discount off their next trip with us if they spend over a certain amount.”

The holidaymakers appreciated not having to carry cash around with them all the time – or having to give it to the kids. They did not worry about losing the cards as they could register the cash they had loaded onto them and could get a replacement from reception.

The staff have also taken to using the new system. “It just makes life so much easier for us,” says Shane, working behind the bar at Lady’s Mile. “When you have a queue of people waiting to be served, the last thing you need is to take a debit or credit card payment or to have to count out lots of change. This way, payments are made much more quickly and efficiently.

There was hardly any training necessary for me to learn how to use the system, it is very self-explanatory.”

Shane

The card system has now been in place for one full summer season and Jason feels it has been worth the investment. “We didn’t have a single problem with the amusement arcade all summer. That headache has completely gone,” he says. “It was a significant investment at the time but it has definitely paid for itself and already I would say 98 per cent of the guests love it.”

Less machine downtime, shorter queues and the ability to place and pay for orders while lounging by the pool have all increased sales at the park this summer. There is also anecdotal evidence that the smart cards have inspired more loyalty from customers who prefer to spend the money on their cards in the park rather than spending extra cash outside it.

Jason Jeffery In September, Jason and the team kindly allowed Embed, the supplier of the system, to co-host a two-day event at the park with one of its partners Bandai Namco, manufacturer of amusement machines and supplier of prizes to the arcades. The event attracted around 30 park operators who went to see the system in action.

Embed Systems are a total operating solution for any entertainment facility. Embed Systems allow for admissions control, machine monitoring, cashless operation of games and attractions, retail, food and beverage sales, loyalty systems, full prize redemption management, and integrated event scheduling – for more details visit the web site at www.embedcard.com.

For additional information on the Lady’s Mile Holiday Park , you can visit them on the web at http://www.ladysmile.co.uk/.

Continued

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www.HolidayParksManagement.com

EE-Card -CCaaarrrdd SSystems yysssttteeem mss aar m rree tth hhee ffu uutttuuurrree, w wi iittthh SSemnox eem mnnnoooxx m are the future, with Cashless or tokenless systems are now gaining more popularity compared to the conventional ways of operating an outdoor park . Semnox has worked closely with its client base to get their input and find new ways to help operators leverage the latest technology, which in turn helps them maximize revenues and improves efficiency.

easy to install, operates wirelessly, is able to operate in offline/online mode using advanced RFID technology and provides automatic reconciliation of all purchases.

Also, it provides the flexibility for visitors to manage their tokens through a single interface and view all their activities.

Tokenless systems are easy to install, are cost effective and help outdoor operators manage their day to day operations at their fingertips. Recently, Semnox completed a project with Pleasureland in Southport and welcome them to our rapidly expanding client base.

Pleasureland has implemented an e-token system called Parafait for managing their outdoor park rides. Parafait is

“I originally looked at e-card systems in 1999. Since then technology has moved on and after some research and looking at other systems in use, I decided that the Semnox product was my preferred system,” said Norman Wallis, Owner, Southport Pleasureland. “Having been in test mode for six months and a further six in operational mode, we are very happy to be using this technology and the feedback from our customers has also been very positive. I have found that service levels are extremely high and in addition, Semnox do ensure excellent online support for the service users via their website and remote Team Viewer system. In my view e-card systems are the future as they allow better security, control and analysis.”

JJCA CA SSystems ystems – CCashless ashless sshould hould ccome ome w with ith aann iincentive ncentive The challenge with a holiday park is to keep people on site and maximise revenues.

Loyalty schemes are an obvious step and Cashless is another possibility. With Cashless there is always a debate about whether the customers will accept it - the answer is they will if they either “have to use it” or there is an “incentive to use it”, with the second option being more preferable.

The benefits of cashless are mainly for the site operator in terms of reduced cash handling, reduced cash shrinkage, less

maintenance around coin and note jams and the freeing up of the cash float in hoppers if applied to gaming machines as well as amusements. There are lots of systems that can cater for amusement machines, but few that can address gaming machines.

Loyalty schemes are therefore the key to the success of any cashless installation by making it attractive to the customers.

Extending the loyalty and cashless operation to the over 18 areas helps keep customers on the site. Systems such as the JCA

www.HolidayParksManagement.com

Systems “Site Manager” product range put the emphasis on the loyalty offering with cashless or mixed cash & cashless capability across the full range of amusement and gaming machines. The Site Manager loyalty schemes offer maximum flexibility with “happy hour” extra rewards and full integration with redemption schemes.

Ultimately the site has to make a considered judgement when it comes to cashless; the reasons for going cashless have to be clear and customer focused.

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Park Improvements Excellent Weather Protection from FENSYS UK manufacturer FENSYS, part of the PAL Group, now produces an advanced engineering grade 100% polymer deck board with thermoplastic cap layer giving exceptional weather protection. This PREMIUM EXEL board combines multi colour processing technology and a dual wood grain pattern giving excellent slip resistance and an unparalleled natural appearance.

Leading the way in holiday home decking and veranda design, Fensys new Excel deck board, as well as being rot proof, fade resilient, slip and fire resistant, has been developed with a unique tongue and groove panel connection design.

Fensys’s new decking offers holiday home and static caravan owners a distinctive look with that extra level of quality, durability and a colour range that will complement any holiday home environment.

Take Notice with Earth Anchors Earth Anchors Ltd has now added outdoor notice boards and traffic safety mirrors to its range of outdoor products suitable for holiday parks.

The notice boards come in a large variety of sizes from 2 x A4, wall mounted, anodised aluminium finished, notice board, costing just £103.00, to a colour coated, double sided, notice board (2 x 30 A4), post mounted with a full width sign written header board (eg: Joe Bloggs Holiday Park) costing £1675.00 with many sizes and prices in between.

The boards come with a 5-year manufacturer’s guarantee, are waterproof, lockable, with tamper proof locks and two keys. They are glazed with Plexihoc vandal resistant polycarbonate. Magnets are supplied to pin notices inside.

PREMIUM EXEL is produced in 4 enhanced finishes: Antique Oak, Red Chestnut, Tawny and Driftwood and also available is PREMIUM ECO, which uses a high percentage of recycled PVC and is produced in 2 traditional colours – Cream and Beige.

For latest brochure email sales@fensys.co.uk

Take Glamping to a new level with Alfresco Arch Alfresco Arch has taken glamping to a new level with The Touring Arc. The Touring Arc boasts a unique design allowing super quick installation and the ability to move sites in under an hour.

The Traffic safety mirrors come in a variety of sizes and allow pedestrians, car drivers and other users can see round blind corners either within your site or when entering or leaving the site.

The mirrors come with a 3 or 5-year manufacturers guarantee and use unbreakable lightweight mirrors For more information please click on the following link Earth Anchors Ltd are manufacturers and suppliers of outdoor furniture like litter and dog waste bins, benches and seats, picnic tables Lifebuoy Stations and wheeled bin stations to councils, schools, holiday parks intended for use in public places.

For more details visit http://www.earth-anchors.com

Raising the bar for Glamping accommodation with; n a patented chassis system making it highly mobile n innovative re-set technology for quick and easy installation n spacious accommodation sleeping up to 8 people n total length of 4.8m including a covered porch area n good Return On Investment for busy sites in the first season. The standard Touring Arc package is just £5,150 + vat with an array of optional extras. Based on a customer rate of £60 per night, sites achieving just 50% occupancy would break even on their new Touring Arc. Design Director at Alfresco Arch, Mark Panton, said “ Our research and development has resulted in a beautiful arch shaped shelter specifically designed to provide site owners with happy customers and a healthy profit”. Alfresco Arch have been developing and constructing arch shaped structures since 2001. Mark continues, “Our design principle is ‘function first and let form follow’ and the Touring Arc is a credit to that principle.”

The Touring Arc’s sister product, the Glamping Arc, doesn’t have the rustic look of the Touring Arc but boasts the same functional accommodation for customers. Anita’s Touring Caravan Park in Oxfordshire were one of the first sites to invest in an Arc. Anita said, “Our first season with the Glamping Arc has been a huge success. The Arc is booked every weekend throughout the season.”

Mark and his Touring Arc will begin visiting sites throughout the UK throughout winter 2014. If you want Mark to call at your site email kelly@alfrescoarch.com with your name , camp site name and contact telephone number.

Visit www.AlfrescoArc.com for more details on the Touring Arc.

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Make the Green Choice with Etesia Etesia UK is pleased to announce the appointment of Green Choice Limited, based in Bury St. Edmunds, Suffolk, as their exclusive robotic mower dealer for East Anglia.

The company will supply, service and install the complete range of ETMower robotic mowers as well as other Etesia models from the Green Technology™ range.

A new seamless SureSet pathway guides guests from the recently opened Azteca Hotel to the amazing AMAZU Treetop Adventure and new Temple Bar & Restaurant terrace.

Another high profile installation for SureSet, the UK’s leading manufacturer and installer of high quality residential and commercial permeable resin bound paving.

“This was a great project to work on, and a huge achievement for everyone involved. To develop the outside area of the new Hotel in such a short space of time with such fantastic results is amazing. For us it was less than two months from a phone call in May to installing the 291m² Barley Beach pathway in July.

Despite the quick turnaround we maintained the high level of service people have come to expect from SureSet; several site visits were made to meet with the contractors, Gilbert-Ash, to discuss base build up, the capabilities of SureSet and the installation process.

Green Choice believes there is a ‘technology revolution’ underway in grounds care machinery and this new partnership underlines the company’s eco-friendly philosophy. Using lithium-ion batteries, the ETmower; a range of three robotic mowers that can maintain areas up to 20,000m², is a non-polluting alternative to the typical petrol or diesel powered mower.

Robot mowers reduce the cost of grass maintenance considerably, not only in terms of labour and maintenance costs, but also by cutting energy bills and maintenance costs.

“Green is the future – it’s quiet, it’s safe, has low or nil emissions and of course it’s much more cost-effective which is why we first started looking at the range of Etesia robot mowers. If you look at it, the figures do stack up.

So from a commercial point of view, if it stacks up for us then it stacks up for everyone else and of course with the environmental benefits and noise benefits – it makes perfect sense,” said John McCallum, Director of Green Choice.

Mulch mowing is 100% natural as it does away with the need to gather up, store and dispose of the grass clippings. It also fertilises the soil, helps the grass stand up to drought conditions and because the ETMower can make for an easier life for many groundscare professionals, John insists that it can enable them to concentrate on other areas of their work.

“It’s just another great tool for any groundsman to use. It’s not to replace them; in fact the robot mower allows them to get on with all the important tasks such as soil analysis and scarification. You can leave more of the hard work, so to speak, to the machine!” he said.

Our Technical Team were also involved; testing the concrete additive to be used in the construction of the underlying base to make sure it was compatible with SureSet – we always go that extra mile for our customers!” said Hugh Haines, SureSet Business Development Coordinator Since SureSet was established in 1997 they have worked hard to maintain the highest quality of materials and workmanship, and have successfully established themselves as a brand synonymous with high standards and value for money. This is backed up by SureSet’s unique 15 year guarantee.

Other satisfied SureSet customers include Aston Martin, Butlin’s and Manchester City Football Club.

John believes that their market will predominantly be sports grounds, organisations like the National Trust, schools, hospitals, and large domestic properties and although the robot mower is new to Green Choice, the grounds maintenance specialists have built up a good working relationship with Etesia over recent years.

“We have been using Etesia machines for the last two or three years and we’ve had a great service from them. The back-up we receive is really good and we just like their style. We can trust them, we can work with them and so we thought that if we are going to partner with someone in the UK then we want to partner with someone we trust.”

For further information visit www.etesia.co.uk.

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Park Improvements continued

Make M ake pl pplay laayy a talking talking point point with with SSutcliffe utcliff ffe Play Play Sutcliffe Play is a UK-based employee-owned playground equipment designer and manufacturer.

The company specialises in creating bespoke outdoor play equipment that can turn an empty space or old playground into an exciting playspace for visitors. Sutcliffe Play has experience working with an extensive range of customers, including visitor attractions, leisure attractions, local authorities, schools, architects, housing developers and local communities.

At their factory in Yorkshire, the company designs and manufactures a wide range of play equipment for children of all ages and abilities including: The Pod: an innovative youth shelter that features a unique child-powered Bluetooth music player that allows children to play music through the shelter via their phones. This state-of-the-art unit is powered using a crank handle allowing children to learn about kinetic power.

Customers are able to pre-decide a maximum volume setting before installation.

Find out more here: http://www.sutcliffeplay.co.uk/pod-youth-shelter-about/ Orchard: a range of environmentally friendly play equipment which encourages physical play and social interaction.

Orchard is suitable for a wide range of ages and abilities, and also encourages inclusive play. As well as providing exciting play opportunities for able-bodied children, many of the products incorporate a range of challenges forchildren who have more difficulty accessing play.

Orchard is manufactured in a sustainable, environmentally friendly way. It is constructed from pine logs which are farmed locally from UK forests in a managed process which ensures the forests are consistently replenished. The rubber components are made from latex which is extracted from trees without damaging them.

Orchard’s natural appearance also allows it to blend aesthetically into outdoor play spaces.

Find out more here: http://www.sutcliffeplay.co.uk/wooden-play-equipmentjunior-about/

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Inclusive Oyster Roundabout: The Oyster can be a fast dynamic activity for older children or used as a social meeting point. With its rocking bearing it can also provide a supportive environment for younger and less ablechildren where a more gentle motion can be introduced. The flat platform is advantageous to aiding access in and out of the dish.

Find out more here: http://www.sutcliffeplay.co.uk/equipment/oyster/ Mission: Designed for older juniors, Mission offers physical play opportunities. Focusing on climbing, traversing, and descending in unique ways, Mission invites children to take part in high energy, challenging and invigorating play.

The modular units can be adapted to suit all sites.

Find out more here: http://www.sutcliffeplay.co.uk/productrange/mission/ Water play: Water’s tactile and ever changing qualities, warm or cool, soft or forceful, are irresistible to children, and hold their attention for longer than any other play medium. When mixed with sand it can transform into puddles and sand castles and encourages social interaction and increased cooperation between children.

Sutcliffe Play has an extensive range of water play equipment to make sure your new playground makes a splash with visitors!

Find out more here: http://www.sutcliffeplay.co.uk/productrange/water/

If you’re looking for a playground that will be a talking point on your park contact Sutcliffe Play: t: 01977 653 200 e: info@sutcliffeplay.co.uk w: www.sutcliffeplay.co.uk

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Tempt Family Holidaymakers with High-Quality Play Areas

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ooking to attract more families? A well-designed play area featuring high-quality equipment will deliver great value for years to come.

Play areas are designed for parks of all shapes and sizes with budgets to match. So whether you’re looking to create a brand new play area from scratch, update an existing play area or replace play equipment that has reached the end of its natural life, the Association of Play Industries (API) is here to help. API members are the UK‘s leading manufacturers, installers, designers and distributors of outdoor and indoor play equipment and safety surfacing.

They operate to the highest standards, abide by a strict Professional Code of Conduct, and are credit-checked and monitored regularly for financial stability and security.

Wherever you see the API ‘current member’ badge, you can expect expert advice, high-quality play equipment and high standards, based on many years’ experience working with holiday and caravan park operators across the UK. API member companies work closely with clients to provide recommendations on design, equipment, materials and safety surfacing that meet a brief and budget, and will explain inspection, maintenance and repair, which is essential for any play area.

According to the API, key considerations to bear in mind when planning a play area are: Capacity: the number of children likely to be playing in a play area at any one time is key. Play equipment standards are based on minimum user numbers rather than a large number of children playing at the same time, so the design of your play area should be based on peak, high-season numbers. There is no set formula for this but an API member will factor this into the design.

Surfacing: safety surfacing absorbs impact, protecting children against critical head injury if they fall while playing. API members advise on the best surfacing options.

Location: consider the safety and accessibility of the proposed site for your play area. Think about how children will get to it and consider any traffic hazards, busy thoroughfares, blind spots, deep or lying water and overhead cables. Use fencing only if required for safety reasons, for instance, as additional security for a toddler play area.

Comfort: plan to create a comfortable experience for children and families. Remember to include seating or picnic facilities, shade and shelter, and litter bins.

Age-appropriate: make your play area as appealing as possible by providing a range of equipment to attract different age ranges.

Separate toddler play areas from older children’s equipment to minimise the risk of accidents.

Risk: risk assessments needn’t restrict children’s enjoyment so consider installing equipment that provides a real sense of adventure.. Children enjoy a degree of risk when playing and actively benefit from it, so provide some challenging play equipment for added excitement and fun.

Before opening any new play area to the public, the API recommends that a Post-Installation Inspection takes place.

This is undertaken by a registered, certificated Register of Play Inspectors International (RPII) inspector and is commissioned by the play company or park operator.

Once this Inspection is completed and satisfactory, responsibility for safety passes to the park operator to put in place an inspection regime, as set out in BS EN 1176, the standard for play equipment. According to the RPII, best practice is to adopt a three-tier inspection regime incorporating RPII training for staff which covers: 1. Routine visual inspection Observation of the play space by a trained staff member looking for obvious hazards like missing or broken parts, broken glass or vandalism. This should take place weekly in low season and daily in high season.

2. Operational inspection A more detailed structural examination of wear, tear and stability of equipment by a trained staff member. This should take place every three months in low season and once a month in high season.

3. Annual main inspection An annual inspection by a qualified external RPII annual outdoor inspector to ensure compliance with standards and overall safety.

A well-designed, well-maintained, fun play area with top quality equipment will ensure that families return to your holiday or caravan park time after time. So for peace of mind, choose a respected, trustworthy API member company.

For further information about the benefits of using an API member and how the API can help holiday park, caravan and campsite operators, contact: Deborah Holt, tel: 024 7641 4999 ext. 208, email api@api-play.org www.api-play.org

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play and sports equipment specialists

contact us for any guidance or funding support. email: MARKETING@PROLUDIC.CO.UK WWW.PROLUDIC.CO.UK 0115 982 3980

Sovereign completes Five Star Holiday Park installation

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overeign has completed a £30,000 woodland play area refurbishment for one of Britain’s top holiday parks.

Visitors at Darwin Forest Country Park can now enjoy a range of physically challenging play equipment for children of all ages. Andy McKay, Area Manager at Sovereign commented: “The Park wanted to create a wow-factor for visitors upon arrival. Its new facilities include a large adventure play tower, play train and a jumbo climbing frame. The area was 18

completed with colourful slip resistant surfacing and heavy duty seating for parents.”

“Given our forest setting, we wanted a company with green credentials whose products were in keeping with our natural environment. Sovereign ticked all the boxes,” concluded Lyndsey Grayson, Parks Director.

For more information visit www.sovereignplayequipment.co.uk.

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A Money Spinning Solution for Guests Dirty Laundry

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ccording to a recent report by Barclays*, the UK’s hospitality and leisure sectors are set to see significant growth over the next few years. The report reveals annual expenditure from domestic tourists is expected to surge by 25% to over £108 billion by 2017, and indicates that many consumers will continue to opt to bypass overseas travel in favour of domestic locations. * Barclays report available from http://www.newsroom.barclays.com/Press-releases/Staycation-Nation-domestic-tourists-will-contribute-108-billion-to-the-UK-economy-by-2017-b69.aspx

With increasing numbers of tourists looking to choose a UK based holiday, sites with a clearly targeted strategy of both promotion and investment in facilities are set to benefit, so it’s key to understand the wants and needs of the customer base.

Customers expect to find a similar standard of facilities on the site, as they’d have in their own home (if not better in many cases), and this includes the laundry facilities. Despite the fact your guests are there to 'get away from it all', many will still need to do their holiday laundry. For families that make up a large percentage of the staycation market, good laundry facilities are a must, as dirty laundry can quickly mount up, especially with exciting days spent exploring the great (and often mucky) outdoors!

Providing easy to use, clean and attractive guest launderette facilities can be beneficial in a number of ways, not least because it can provide you with an additional source of revenue generation. Stackable washers and dryers enable you to put both a washer and dryer in a single machines footprint, so you may be surprised at how many machines you can fit into a relatively small space, maximising both your space and revenue generation.

PHS Laundryserv, are one of the UK’s leading providers of commercial laundry equipment, and provide numerous holiday sites from Scotland to Cornwall with easy to use,

reliable washers and dryers backed up with a five star service.

Victoria Davies, PHS Laundryserv Marketing Manager, explains “We provide a range of launderette options that are ideal for holiday parks – from coin operated machines to cashless laundry facilities that use tokens or smartcards.”

“Unfortunately an all too common problem with coin operated launderettes is that they can become a magnet for theft related vandalism, especially as they are often located in nonstaffed, fairly out of the way areas. To overcome this, PHS Laundryserv provide a Smart Laundry System which removes the potential for theft by providing user financed washers and dryers, but without the need for money to collect in unsecure areas.”

“The system utilises smart cards and non-laundry located pay stations and wireless technology. Customers purchase (or are provided with) a laundry card of which there are a number of options including reusable or disposable cards or fobs, which are then credited using a pay station. This can be located anywhere on site which is both accessible and secure, for example the site reception or shop, so removing the need for money to collect in the machines in the launderette. To use the launderette facilities, users simply scan their card at smart stations in the laundry, which debits the card and starts the laundry equipment.” continued

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For service and support, our washing line is open 24/7.

As one of the UK’s leading laundry equipment providers, we help you to keep your services running 7 days a week.

Our team combine expertise with a commitment to quality and a can-do attitude.

• Responsive 5 or 7 day service support packages • Customer support line available 24/7 • 95% first time fix rate • Equipment rental or purchase options • Equipment rental includes all maintenance and repairs

To keep your laundry services running smoothly,

www.laundryserv.co.uk w ww.laundryserv.co.uk or call us on 0800 7311 399 visit

quoting rref ef S1895 20

www.HolidayParksManagement.com

continued “This means there’s no money collecting in the laundrette, so site managers don’t have to worry about staff emptying money from the machines or carrying large, heavy amounts of coins around site. It also removes the hassle of customers needing change for the laundry and as the system is both secure against fraud and misuse and is easy to use, it’s a welcome solution from both the users and managers perspective” PHS Laundryserv provide the complete solution for your launderette facilities from guidance on the numbers and capacity of machines, through to installation and crucially - an ongoing maintenance support service from our team of inhouse engineers. We provide 24/7 customer support to all customers and a choice of support packages including a 7 day call out option.

All equipment is available on either a purchase or service rental option, with the benefits of the latter including no initial capital outlay, as the cost is spread over the lifetime of the equipment. For one all-inclusive monthly payment, all servicing & repairs (including all parts & labour) are covered, providing you with peace of mind that there are no hidden costs. It also allows for ease of equipment upgrade should your requirements change in the future. So whatever the size of your launderette and whatever your budget, we’ve got a solution for your business.

For more information, contact us on 0800 7311 399 or visit www.laundryserv.co.uk

Rise in Demand for Relcross Waterless Urinals he waterless urinal is one of those rare products that save money and time while conserving natural resources.

and the same standard clean up associated with traditional urinals. No flush means no stuck or broken valves and since no hard water runs through the sewage lines they remain free of calcification.

Firstly, there is no flushing mechanism.

This reduces the purchase price and also makes them cheaper to install.

Secondly, no water means you save 100% in water charges and enjoy reduced sewage charges – both of which are on the rise. Thirdly, maintenance for a Relcross Waterless urinal amounts to periodic changing of the touch free waterless urinal cartridge

There are hygiene benefits too. Without flushing water, there are no bacteria spreading flush plumes. This means that the area around waterless urinals and the entire washroom is cleaner and more hygienic.

T

Finally Relcross waterless urinals also reduce washroom odours by locking urine into the waterless patented urinal

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cartridge. The cartridge's airtight seal combined with the liquid sealant is estimated to be 500-times more effective than conventional P-traps.

It’s hard to see why anyone would plan to install a system that requires a mains water feed and waste drain, with flushing mechanisms and controls just to use vast quantities of water that has to be paid for, when you can use a system that costs less to buy, only needs a waste drain and uses no water at all!

For more information call 01380 729600 or visit www.waterlesscartridges.co.uk 21

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More than just a mower...

Salt/Sand Spreader

Sweeper

“

Trailer Snow Plough

”

We’re absolutely delighted with the versatility of our Etesia mower attachments and how they perform for us.

Malcolm Taylor, Maintenance & Ground Service Manager at Birmingham’s Botanical Gardens & Glasshouse

With a range of accessories available, Etesia ride-on models are adaptable for a variety of tasks, giving users a versatile workhorse – all year round.

25 Years of Innovation

Greenway House • Sugarswell Business Park • Shenington • Oxon OX15 6HW Tel: 01295 680120 • email: sales@etesia.co.uk

www.etesia.co.uk

Seeing is believing

Etesia UK

@EtesiaUK

EtesiaUK

Don’t lose weed control after the Indian Summer

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his year we have been treated to an exceptional weather run, with in effect three Springs – with dry spells interspersed with periods of wet weather. The result has been exceptional growing conditions – not only for grass but also, unfortunately, for weeds.

As Local Authority budgets have been slashed, weed control budgets have been a target for cuts as it is often viewed as nonessential. However, the strong growth of weeds such as buddleia may eventually lead to even more costly damage to infrastructure.

This year has put good weed control into sharp perspective and underlined the need for targeted pesticide applications as the preferred method to keep our country's hard surfaces in good condition and save large expenses in repairs to infrastructure.

Park operators must be careful not to miss the window for treating Japanese Knotweed, as it seems to be shutting down early. Any knotweed that requires treatment should be undertaken in the next couple of weeks, before the onset of winter frosts.

There is bound to be a period of wet weather soon and this will bring the worm population to the top of our playing surfaces. What will remain unseen is the leatherjacket population that has undoubtedly been growing exponentially year on year.

All the Complete Weed Control franchisees are able to undertake the above applications at a reasonable cost, taking all the Health and Safety worries away from customers. All empty containers would be taken away and a record of application left with clients.

For more information, please contact Complete Weed Control’s National office on 01325 324 277 or visit www.completeweedcontrol.co.uk

www.HolidayParksManagement.com

23

Decking without compromise Holiday Home Decking & Skirting Systems Designed to enhance the outdoor lifestyle of todays modern Holiday Homes & Static Caravans, leading UK manufacturer FENSYS supply the very highest quality & specification, low maintenance UPVC Decking and Skirting systems.

Contact us today and here’s what you will get: Expertise...

Expert advice and products from a blue chip company doubled with professional care and attention provided by our extensive network of qualified sales and installation service providers.

Experience...

A British company with over 30 years experience in manufacturing. Our team of technical advisors, market specialists and customer service staff are on hand to help and advise.

Quality...

Superior market leading products, Fensys manufacture the very highest specification low maintenance decking and balustrade products.

Engineered to last...

Professionally fitted and exceptionally strong Fensys even offer a galvanised metal sub-frame up grade to further extend the products life.

Designed to please...

Slip resistant and bare foot friendly our natural tone deck board colour options are designed to give years of untroubled enjoyment.

Made to match...

Choose from 8 balustrade colour options to match or contrast your holiday home. White, cream, beige as well as 4 window matching wood grains are all available.

Your ideas welcomed...

Fensys offer standard as well as bespoke veranda designs, let our team of professional advisors help turn your dream into a reality.

Customised by you...

Accessorise with our hand rail style options ‘Madison or Georgian’, bowed spindles, glass panels, post lights, gates, ramps, solid and ranch style skirting.

Local coverage...

We have the largest network of professional sales and installation service providers. Covering the whole of the U.K.

Verandas now available with premium polymer deck-board – Email for new brochure

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s ales@ffensys.co.uk sales ensys.co.uk

0 0121 121 5 526 26 4 4048 04 8

w www.fensys.co.uk w w.fensys.co.uk

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M Made ade iin n tthe he U UK K

cutting edge PERFORMANCE

F90 SERIES OUT FRONT MOWERS 27.4HP - 37.3HP Powerful, out front mowers upgraded for maximum productivity, precision and efficiency.

Q

Choice of 3 models: F2890E 2WD 27.4HP F3090 4WD 30.6HP / F3890 4WD 37.3HP

Q

Auto assist 4wd for greater turning efficiency and less turf wear (4wd models only)

Q

Powerful & economic Kubota diesel engines for high torque with low vibration, noise and emissions

Q

Designed for simple and quick maintenance for minimum down time

Q

HST Transmission for quick response and increased productivity

Q

Large operator deck, deluxe seat and ergonomically positioned levers for enhanced comfort

Q Q

Hydrostatic power steering

54” - 100”* professional mower decks available, optional grass collector and enclosure cab *100” deck only available on the F3890

For more information call: 01844 268 000 or visit www.kubota.co.uk www.HolidayParksManagement.com

Follow us:

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Grass care Leaf and debris clearance

Distributed in the UK exclusively by STM For more information or to arrange a demonstration call 01789 488450 or e-mail info@st-mach.com www.st-mach.com

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27

THE NO. 1 STRATEGY FOR IMPROVING YOUR PARKS BOOKINGS Accepting bookings from guests using a mobile or tablet!

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ith 44% of travellers researching and booking using a mobile (and 49% of people with 2 children) using tablets or mobiles, your park needs to be easy to book on a small screen. This should be the top action you should take to help your park get more bookings.

So how can you make sure you meet your customer needs, and of course, your own at the same time.

The answer is in two parts, your website and your booking system.

“Just making your website mobile enabled is not enough”

NEARLY 50% USE A MOBILE OR TABLET TO BOOK

It is important that you change your website to be mobile friendly and this is best done using a responsive design so that it is able to display properly on a range of screen sizes. Don’t underestimate how important this is and remember almost half of your audience is using a mobile or tablet.

YOUR ONLINE BOOKING SYSTEM MUST BE RESPONSIVE AND FAST Your online booking engine must be responsive, so the booking can be completed easily and quickly. So assuming you are on-board with this, the next point to consider is what the consumer is looking for. Things have changed in recent times with people looking for deals first, then choosing the type of accommodation. An example of this is a ‘weekend saver break’ (the deal) followed by the the type of accommodation, standard or superior /large or small (the accommodation).

When you think about it, this makes

sense, as people are thinking (searching) for a ‘weekend break’ not for a ‘double room’. Booking engines that can present deals, rather than rooms/pitches only, make it easier for people to find what they want. A really impressive example of this concept implemented in a hotel chain can be seen at www.heritagehotels.co.nz, just explore the booking process on their site.

A booking engine should have good promotions capability.

Booking engines are often misunderstood when it comes to the difference a good one can make. The ability to use promotional codes, set up conditions around promotions, and feature ‘Hot Deals’ really means you can increase bookings. Add to this some clever use of packages and you can now promote your different rooms based on deals not just on a single price or room type. Connections to TripAdvisor and FaceBook are essential of course.

Channel Management If you were a hotel you would already be familiar with this term. Channels are routes you use to sell your park. Your website is a channel, a travel agent is a channel, PitchUp, Booking.com are channels.

A successful marketing strategy will use several routes/channels but by having 28

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several, it means you have to manage availability and rates across them.

Done manually this is almost impossible to do efficiently and to get the best result.

Typically parks will allocate lodges/pitches to a channel, but then what happens is the successful channel use their allocation and have zero availability, yet there are unsold lodges/pitches in other channels. So sales are lost until you manually intervene to reallocate.

A channel manager is software service that does this for you saving you time and ensuring that as bookings come in, say from your website, availability is adjusted automatically in the other channels.

If you need to change rates then you make the change in the channel manager and this is automatically updated to the connected channels.

Historically parks have not had any channels that can be managed in this way but this is changing with the world’s biggest channel Booking.com now taking on parks with lodges,

chalets, statics and pods. PitchUp too generate a lot of bookings for parks.

As a final thought in this article I should mention payment processing. The trend is for real time online payment – it’s how the internet generally works and how people expect to pay. It improves your cash flow as well as reducing the time to manual process payments. Of course you should only use a booking engine and channel manager that is PCI certified – if doesn’t have a certificate then walk away from it.

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For more information about the STAAH booking engine contact Almeira on 01269 860150 or solutions@almeira.co.uk

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Padstow park will use award to boost needy families scheme

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Padstow holiday park honoured in the 2014 Cornwall Tourism Awards says it will use the publicity to help spread awareness of its free holidays scheme for needy families.

Mother Ivey's Bay Holiday Park, which scooped a Silver accolade in the November awards, hopes to encourage other holiday parks in the UK to adopt its charity project.

This year, business owner Patrick Langmaid offered free week-long stays in luxury caravan holiday homes to 14 families identified by supporting charities.

Now he hopes that his initiative will also be adopted by others among the UK's 3000-plus parks as part of a national effort to provide holidays to families in crisis.

It was the second year for the scheme which was started in 2013 with the help of TV presenter Fern Britton who visited Mother Ivey's Bay to help with its launch.

Mother Ivey's provides 230 caravan holiday homes, both privately owned and for hire, plus 120 pitches for touring guests, and a field which opens in summer for campers.

Patrick pledged to give away a week's holiday to a needy family for every hundred bookings his park takes, and says he has been delighted at the response.

Patrick, whose family has owned the business for over 25 years, today runs the beachside park with the help of his wife Margaret.

The Impactful Reception At Anytime Booking we work with many parks around the UK to streamline the check-in process; the diversity of reception facilities is fascinating. From offering innovative welcome packs, to uber-cool tent tags and basic self check-in systems (we’ve seen a piece of paper pegged to the gatepost with a highlighter pen!), there are so many different approaches to receiving guests.

Stepping outside of the physical reception space, ‘Reception’ also comes to mean the feelings instilled in your guests when they find your website or listing; the involvement they have when they make their booking; the continuous communication they’ll have before they arrive.

They like to feel the welcome, the warmth and the support from the start.

Picture: Trewan Hall Park, Cornwall

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here is a buzz in the air about the park reception. It is a changing and challenging environment. ‘Reception’ is no longer solely a physical space, it has stepped into the realms of the virtual. A park now begins to receive its guests long before they physically walk through its doors.

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We would love to hear about your reception! ‘The Reception’ is also a hot topic at our Anytime Booking Conference on Thursday 5th February 2015. There are still delegate spaces for our free one-day event.

For more information about Anytime Booking, call 01326 574660, visit our website www.anytimebooking.co.uk or email info@anytimebooking.co.uk

www.HolidayParksManagement.com

Risk assessment

how to get prepared Who can forget the images of the floods at the beginning of this year? Villages stranded from the rest of the country, livestock being moved to safety and livelihoods and homes wrecked.

Get a flood plan Every park should have a flood plan that is known to all members of staff. This will outline the action that everyone will take if a flood situation should arise. There should be a trigger point at which time the flood plan is put into operation. Ensure that the park has some alarm equipment such as a bell, siren, or megaphones, instructions on how to operate it should be available and known to staff.

Once you have completed your flood plan, the next step is to test it with staff.

Carry out a simulated flooding event. This will test if communication links are set up and telephone numbers are correct. You could carry out this test when the site is closed to visitors.

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Protecting your property The British Holiday & Homes Parks Association (BH&HPA) and National Caravan Council (NCC) have published ‘Guidelines of good practice for the transportation, movement, siting, de-siting and commissioning of single unit caravan holiday homes’. The guidelines provide essential advice for owners of caravans and holiday homes to help minimise damage. You can email info@thencc.org.uk to obtain a copy of the guide.

Practical ways of minimising the impacts of flooding include raising static caravans using axle stands to a level of about half a meter above ground level. This will reduce the risk of floodwater reaching the underside of the floor. If floodwater reaches floor level or above, many insurance companies will not allow the caravan to be reoccupied and it will need to be replaced.

Other considerations should include anchors or tethering as some caravans can float away in just two feet of water. It may also be practical to fit flotation devices to static caravans.

The devices are attached to the bottom of the caravans and, once inflated, allow the caravan to be lifted during flooding and lowered as flood waters subside.

Touring caravans and tents

Other considerations: I I I

I

I

I

*Data is from 2009 Quarter 4 of the Environment Agency’s National Flood Risk Assessment (NaFRA).

Information taken from Flooding Minimising the Risk http://nationalfloodforum.org.uk/wp-content/uploads/ FloodingMinimisingTheRisk_v2.pdf Continued 32

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Continued

A Park Operator’s Guide to weathering the storm by Omar Insurance Compass can guide park owners through unpredictable weather

Top tips for site owners and operators

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Presented by

BAC T A Representing the British Amusement Industry

EAG International and the Visitor Attraction Expo – the perfect duo for the Holiday Park industry

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n 13th 15th January 2015, ExCel London will open its doors to two exciting shows, both perfect for operators of holiday parks, campsites and visitor attractions. Both events will showcase the latest products to thrill and excite your guests, whilst rewarding you with new income streams.

Free to enter and open to the entire leisure industry, VAE could be the event at which you find that ‘killer’ product to transform your business!

EAG International is the definitive UK amusements and coin-op event and is now an established favourite with many parks and attractions operators who attend to see the latest game and

product releases from over 180 manufacturers.

VAE is a completely new event, focused on indoor and outdoor play, animal attractions, holiday parks and leisure destinations. VAE will be the show with the products that keep your guests on site and encourage them to return, year after year.

Expect to see the very latest in: admission and crowd control systems, air hockey, amusement rides, AV systems, battery powered cars, buying and procurement solutions, carpeting, cash handling technology, change machines, cotton candy, cranes, dodgem cars, financial services, gaming machines, go-karts, indoor play, inflatables, kiddie rides, laser games, licensed and generic plush, music programming, photo booths, pool, play buses, playground and outdoor play equipment, purchasing solutions, pushers, redemption and

loyalty systems, 6D motion theatre, shooting galleries, simulators, ticketing and couponing solutions, vending, video games and much, much more.

The two events will feature a joint programme of seminars and educational sessions, presented by BALPPA, free to attend, and open to all. Attend to learn about real issues affecting the Holiday Parks industry, and to network with like-minded business owners.

ExCel is conveniently located just off London’s M25 orbital motorway and has a large amount of reasonably priced parking. Rail access is via the London Underground (Jubilee Line) and Docklands Light Railway.

The timing of VAE and EAG International, right at the start of the New Year is perfect for considering those all-important investments for the coming season.

To receive your free entry pass to these unamicable events, delivered direct to your door, register online at www.attractionsexpo.co.uk or www.eagexpo.com

CLEAR SKY SAFARI TENTS

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lear Sky Safari Tents are quickly becoming the 'go to' company for safari tents and bell tents with new customers of all types and sizes coming on board every day. As well as major holiday park operators such as Haven Holidays, Away Resorts and John Fowler Holidays, Glamping sites wishing to expand and farmers setting up for the first time, we are also delighted to welcome John Lewis as one of our latest clients. Renowned for quality, John Lewis researched the market before deciding to purchase our Woody tents for their Leckford Estate.

It's easy to see why we are gaining so many new clients, our tents are of the highest quality to comply with British Standards, they are made for year round usage with a lifespan of around 10 years. The options, designs and flexibility our tents offer, mean they can be adapted to suit all requirements - and really importantly our prices are 30-40% cheaper than our competitors.

The Clear Sky team can advise you on any aspect of your Glamping needs, as well as having over 20 years experience

in the UK Holiday industry, we also own and run our own Glamping site in Kent. From planning permission and choosing the right tent to marketing and building a website, we have done it all and we're happy to share our knowledge!

For friendly advice give us a call on 0845 299 6484 or visit our website at www.safaritents.net.

www.HolidayParksManagement.com

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Introducing THE NEW CHALET POD WITH BUILT-IN EN-SUITE

T: 01257 453 791 F: 01257 453 780 E: ask@greenecoliving.co.uk W: www.greenecoliving.co.uk

NEW BOUTIQUE HOTEL ROOMS

4.8m x 3.0m (15’8”ft x 9’8”ft)

Don't let guests book into another park down the road When you could have one of our stylish lodge boutique Rooms or our New Chalet Pod (with en-suite) Kitchenette (optional) • Built to last 15 year Guarantee • Comprising of the highest Structural Insulated panels (SIPS) • Sleeps a family of four comfortably • Rental incomes of £65.00 upwards per night • Unit comes fully built with en-suite and all Electrics • Kitchenette (optional) Oven.2 Ring Hob.Sink. Fridge/Freezer An eco-friendly investment opportunity for business with a great return potential.

OWNER BENEFITS • Relatively low investment with the potential for an excellent return.

• Planning Permissions are very favourable with Local Planning Authorities as they recognise that ecoPODs encourage sustainable tourism • Rental incomes of en-suite pods £65 upwards per night will return most of your investment in year one.

• Capitalise on all-year-round camping because of the high thermal values of our camping ecoPODs. • Generate income due to the latest high specification of our ecoPODs. SUSTAINABLE BY DESIGN

Green Eco Living specialises in eco friendly, energy efficient rooms and have designed a premium guest space.

• Bespoke lodge Rooms standard 4.8m (15' 8" ft) x 3.0m (9' 8" ft) with en-suite included.

• SIPS Panel design (Structural Insulated Panel) Low energy lighting and UPVC Double Glazed windows.

• Introduce a New Leisure Accommodation attached to your existing Park, Land, Hotel or Pub. • Rental Incomes of £65.00 pounds upwards • Individual sizes and lay-outs available to suit your needs • Delivered and installed by quality professionals, working to achieve maximum customer satisfaction.

The new en-suite boutique rooms create premium guest Space.

Why let guests book into another park down the road when you could have a stylish rental building on the grounds of your premises?

Eco Green Living installs across the UK and can help you plan and design your bespoke boutique lodge room or even a new-style, bigger camping pod that comes complete with kitchenette and en-suite facilities.

As a leading supplier of outdoor rooms Green Eco Living has developed the most thermally efficient process in the UK through its unique SIPS Panel design (Structural Insulated Panel), an injected foam insulated 70mm thick wall section - equivalent to two layers of standard fibreglass loft insulation.

Further insulation is fitted to the roof and floor space and under floor heating, low energy lighting and lockable double-glazed windows and doors create a warm and inviting outdoor space.

Call Green Eco Living for details on 01257 453 791 or 07894541638 or email for our latest brochure and price list. or visit the website www.greenecoliving.co.uk COME AND SEE OUR NEW CHALET POD NOW! 36

www.HolidayParksManagement.com

All Teifi Valley Camping Huts are made to the highest standards, sourced from sustainable woodlands INCLUDED IN POD Double glazed doors Lockable Windows & doors 2 internal lights 1 external light Smoke detector

49% of holidays occur outside of the peak times, giving your park all year revenue.

Call 01239 652800 info@teifivalleycampingpods.co.uk www.teifivalleycampingpods.co.uk

Let's talk about yurts...

18ft for Glamping (sleeps 2-5 in luxury) 24ft for Small events (up to 70 seated) 30ft for Large events (up to 100 seated) Ready for 2015 season secure your order before Christmas.

Other sizes available on request.

Call us on 01803 762 370 Email us on sales@yurtsforlife.com www.HolidayParksManagement.com

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t h g i n r e v O The Sensation A choice of Models • The Standard • The Mega Pod

• The Family Pod • The MegaPod-S

Premium materials and refined construction throughout International Distribution Over 80,000 Pod stays in 2013 Over 600 pods operational or for hire/rental market Over 150 sites Delivered to your door ready to pitch T: 07776 203490 E:sales@newfoundland-lodges.co.uk www.thepod.info

Advertise with HPM for great results Offers include Target marketing to a live database of Holiday Parks, Caravan Parks, Campsites and many operators of the leisure industries Magazine Advertising Website Advertising Newsletter inclusion Featured News Articles Tel 01432 263219/ 07799430327 email info@holidayparksmanagement.com Web www.holidayparksmanagement

Glittering year sees Cornish family's park showered in gold

T

rethem Mill Touring Park has taken the top gold accolade in the 2014 Cornwall Tourism Awards, completing a hat-trick of glittering honours won this year by the business.

the third golden prize to be scooped this year by the park which is nestled in 12 acres of peaceful Cornish countryside on the Roseland Peninsula.

The Akeroyd family, owners of the top-rated St Just-inRoseland park, received the overall Camping and Caravanning Park of the Year title at November's Cornwall Tourism Awards.

In spring, Trethem Mill was one of just a handful of caravan and camping parks in the UK chosen to receive the prestigious gold award given out

by VisitEngland to its highest rated parks.

It is the eighth occasion in the 13 years of the event that Trethem Mill has taken a Gold award.

The national tourist board says the gold standard can only be achieved if a park demonstrates exceptional quality standards during its annual grading inspection.

The Cornwall Tourism Award is 38

www.HolidayParksManagement.com

HPM DIRECTORY ENTERTAINMENT

ENTERTAINMENT

From our World Of Rides premises in County Durham we supply major shopping centres, retailers, visitor attractions, fun farms, holiday parks, garden centres, family entertainment centres with coin operated cars and battery operated cars.

PARAGON ENTERTAINMENT

Paragon Entertainment has developed a portfolio of branded attraction concepts to license to owners and operators of holiday parks, visitor attractions, family entertainment centres (FEC’s) and play centres.

Paragon has the pedigree to attract world-class brand partners and the ability to develop those brands into instantly recognisable and universally appealing attraction concepts.

WORLD OF RIDES

T: 0191 49 20 999 E: info@worldofrides.com

www.worldofrides.com

T: 01904 608020 E: J.beevers@paragonent.com

ENTERTAINMENT

PARK MANAGEMENT

The company has recently been working with one of the leaders in the UK leisure business, Bourne Leisure, which operates three of the industry’s most successful brands – Haven Holidays, Warner Leisure Hotels and Butlins.

The leisure group has invested in technical upgrades across its 51 UK venues, and Illuminate Design has handled every aspect of the project.

ARRONBROOK LEISURE HOMES

www.paragonleisure.com

Arronbrook Leisure Homes is an award-winning manufacturer of bespoke holiday homes that are enjoyed by holiday-makers across the UK and Europe. The family-run firm has been successfully trading for more than 25 years and puts its popularity down to the fact that each caravan is handmade and can be created bespoke to a customer’s taste.

ILLUMINATE DESIGN

T: 01223 969694 E: info@illuminatedesign.co.uk

T: 01482 210327 E: info@arronbrookcaravans.co.uk

www.illuminatedesign.co.uk

www.arronbrookcaravams.co.uk PARK MANAGEMENT MAXXTON BOOKING MANAGEMENT SOFTWARE

PARK MANAGEMENT

At Anytime Booking we work with many parks around the UK to streamline the check-in process; the diversity of reception facilities is fascinating. From offering innovative welcome packs, to uber-cool tent tags and basic self check-in systems (we’ve seen a piece of paper pegged to the gatepost with a highlighter pen!), there are so many different approaches to receiving guests.

Maxxton is a multinational software company which has been providing cutting edge IT solutions and services since 1987 to the holiday and tourism market. Working in close partnership with their clients, They serves a variety of organisations of all sizes: holiday parks, multi-property groups, campsites & RV parks, independent hotels, serviced apartments, tour operators and vacation rental organizations.

Maxxton was the first company in Europe to launch a fully integrated, cloud based Enterprise Resource Planning system specifically for the hospitality industry: Newyse ERP.

T: 01326 574660 E: info@anytimebooking.co.uk

www.anytimebooking.co.uk

T: 0121 122 5125 E: europe@maxxton.com

www.maxxton.com PARK MANAGEMENT

PARK MANAGEMENT

NEWBOOK PMS

NewBook is a state-of-the-art new platform specialized for holiday parks and Caravan Parks. Built using more than a decade’s worth of feedback and experience from experts, NewBook is browserbased, intuitive, highly responsive and incredibly flexible. It streamlines accommodation and reservation tasks so everything can be managed from one place, whether in the office, at home, on-site or on the move.

OMAR PARK DEVELOPMENT SERVICES

T: 01732 409 999 E: Chris Petty info@newbookpms.co.uk

Contact Richard Sigsworth E: RSigsworth@omar.co.uk www.omarpds.co.uk T: 07841 917859

www.newbookpms.co.uk

OPDS can project manage a development, help with sales and marketing of homes or offer rental advice, in fact we can help with any development or operational issue a holiday or residential park might face. We can also help own landers, farmers who would like to site a lodge or residential home on their own land our garden space, we can advise on planning and manage the hard standing construction and home delivery and siting stages, through to completion.

www.HolidayParksManagement.com

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HPM DIRECTORY PARK MANAGEMENT

LANDSCAPING

RMS RESERVATION AND ONLINE BOOKING SYSTEM

RMS is an Australian software company producing and supporting Front Office Systems to the world’s hospitality industry.

RMS has been at the forefront of development of property management and reservations systems for nearly 30 years for the Caravan Park Industry.

TRIMAX MOWING SYSTEMS UK

The RMS property management system is now complimented with seamless, real time online booking functionality to receive bookings from a property’s website, the global distribution system and a broad range of third party travel websites.

T: (sales/admin): +44 (0) 1933 652235 T: (parts): +44 (0) 1933 652246 E: info@trimaxmowers.co.uk

E: bl@rms.com.au

www.rms.com.au

Trimax mowers now groom highly manicured sports grounds, turf farms, Holiday Parks, golf courses, rough roadsides and those difficult to mow places.

Trimax is now a market leading brand and we take pride in knowing and supporting our customers and dealer networks.

www.trimaxmowers.co.uk

LANDSCAPING

LANDSCAPING

Etesia UK is a company that specialises in building high quality grass cutting machinery for both the professional and domestic market. Started in 1995 with only one walk- behind and one ride-on machine Etesia UK have grown rapidly and now offer a wide range of products that include a variety of walk-behind, ride-on mowers and the awesome Attila range of brush cutters.

HUSQVARNA GARDEN & LANDSCAPE MACHINERY

ESTESIA UK

T: 01295 680120 E: sales@etesia.co.uk

Husqvarna has been delivering reliable machines to professional landscape users around the globe for more than 50 years. It all started with ground-breaking chainsaws which featured smart, unique solutions combining high productivity with superb ergonomics.

These qualities and innovative spirit have been retained over time as Husqvarna has continued to create a range of ground-breaking commercial landscaping products using cutting edge technologys.

E: joe.bell@husqvarna.co.uk

www.etesia.co.uk

www.husqvarna.com/uk/landscape-andgroundcare/home

LANDSCAPING

LANDSCAPING

Frontier Pitts can provide a complete range of services including design, site surveys, manufacture, installation, civil and electrical services, maintenance, spares, repair or refurbishment and full project management. Our products include manual equipment, automatic rising arm barriers, sliding gates, hinged gates, bi-folding speed gates, rising bollards, static bollards, pedestrian gates and turnstiles.

GRILLO

FRONTIER PITTS

T: 01293 422801 E: marketing@frontierpitts.com

www.frontierpitts.com

We have a range of out-front collecting mowers which are widely acknowledged as having performance second to non in wet UK conditions. Our machines are hydro 4 wd with Yanmar diesel engines, 12 or 900 ltr hi- tip collection boxes and cutter deck sizes of 132 or 155cm depending on model.

Grillo machines are used by many park operators and local authorities.

T: 0773 4497726 | 01889 569149 Steve Gadesby E: stevegadsby@grilloagrigarden.co.uk

www.grilloagrigarden.co.uk

LANDSCAPING

LANDSCAPING

Tiger Turf was founded in 2000, the Worcestershire-based manufacturer designs and manufactures artificial grass for sport, landscape and leisure applications. They select the most advanced yarns from leading suppliers and specialist producers to create a full range of artificial grass for a wealth of sports, education, and leisure facilities.

JACKSONS FENCING

TIGER TURF

Jacksons Fencing is a family run company that has been trading for 65 Years. With fencing centres in Ashford, Bath and Chester it enables nationwide coverage, delivery and installation. Jacksons offer a comprehensive range of sturdy, decorative and long lasting timber and steel fencing and gates, including bespoke solutions.

T: 0800 41 43 43 E: sales@jacksons-fencing.co.uk

www.Jacksons-fencing.co.uk

T: (0)1299 253966 E: e.smith@tigerturf.co.uk

www.tigerturf.com/uk 40

www.HolidayParksManagement.com

HPM DIRECTORY LANDSCAPING

LANDSCAPING

SureSet permeable resin bound paving is the ideal solution for pedestrian and vehicular areas of any size that require a hardwearing, low maintenance surface that also looks amazing. Offering an exciting alternative to concrete, tarmac, gravel and paving slabs, SureSet is perfect for car parks, playgrounds, swimming pool surrounds, tree pits and paths.

INSTARMAC BUILDING PRODUCTS

T: 01985 841195

T: 01827 871871

SURESET

E: marketing@sureset.co.uk

Instarmac is home to the Ultracrete, Ultrascape, Ultra Tile, Ultra Floor and Wondertex brands – all names synonymous with repair and refurbishment solutions for all Holiday Park and Leisure establishments. The portfolio of products for pothole repair, car park maintenance, paving, tiling, floor levelling, drylining and decorative texturing are materials that have been proven and successfully used for over 35 years by local authorities, contractors and utilities nationwide. These products are available for you for your own maintenance needs.

E: enquiries@instarmac.co.uk

www.sureset.co.uk

www.instarmac.co.uk.

LANDSCAPING

LANDSCAPING

FENSYS – DECKING BOARDS

KUBOTA

UK manufacturer FENSYS, part of the PAL Group, now produce an advanced engineering grade 100% polymer deck board with thermoplastic cap layer giving exceptional weatherability. This PREMIUM EXEL board combines multi colour processing technology and a dual wood grain pattern giving excellent slip resistance and an unparalleled natural appearance.

Kubota is a market-leading manufacturer of groundcare, construction and agricultural machinery and equipment.

Offering an array of high performance mowers and RTVs, holiday park managers will find it straightforward to find a machine to suit their needs. Kubota is proud to offer solutions that have been manufactured to the highest standards and specifications.

www.fensys.co.uk

www.kubota.co.uk/product-range/groundcare www.kubota.co.uk/product-range/utilityvehicles/rtv

LANDSCAPING

GLAMPING

Tri County Golf Cars Limited has been formed as an independent distributor for golf, transportation and utility vehicles from Club Car the world’s largest manufacturer of these products, offering Sales, Servicing and Parts as well as competitive finance packages.

We have the expertise to offer advice and finance solutions for 1 100 vehicles.

CLEAR SKY SAFARI TENTS

T: 0121526 4048

E: sales@fensys.co.uk

TRI COUNTY GOLF CARS

T: 01233 750111 Mobile 07854 389 604 E: paul@tricountygolfcars.co.uk

specialise in supplying the very highest quality safari tents at the lowest possible cost. Our safari tents are manufactured to British standards, designed for year round usage with a life of up to 10 years and cost from as little as £2990 (Exc Vat.)

T: 0845 299 6484 E: tracey.sibun@safaritents.net

www.tricountygolfcars.co.uk

www.safaritents.net

GLAMPING

GLAMPING

Teifi Valley camping Huts | Pods are finished to the highest standards and are fitted with double glazed, lockable windows and doors, 2 internal lights, 1 external light, smoke alarm and double socket with hook up point to your supply. The wood to manufacture the pods is sourced from sustainable woodlands. Prices start from around £6,000, purchase finance can be arranged.

ALFRESCO ARCH

The Touring Arc is an innovative and highly practical Glamping solution for UK campsites. The Touring Arc is completely mobile, built on a removable chassis making moving site simple and super quick. The Touring Arc provides comfortable Glamping accommodation for up to 8 people and includes a covered porch area for cooking, extra accommodation, muddy boots etc.

TEIFI VALLEY CAMPING HUTS

T: 01239 652800 E:info@teifivalleycampingpods.co.uk

www.teifivalleycampingpods.co.uk

T: Mark 07860 250 212 E: enquiries@alfrescoarch.com

www.alfrescoarch.com

www.HolidayParksManagement.com

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HPM DIRECTORY GLAMPING

GLAMPING

NEWFOUNDLD LODGES LTD

UK HIDEAWAYS

E: admin@newfoundland-lodges.co.uk

www.thepod.info

T: 0791 727 6061 John Baxter E: info@campingpods.eu

GLAMPING

GLAMPING

LOG POD ARCH - THE GOTHIC POD!

GREEN ECO LIVING

A monocoque structure camping pod is like an aeroplane wing construction where you have a rib structure and an outer skin attached to give an unrivalled strength and this also means that our buildings do not need any internal walls in order to support the roof.

Newfoundland Lodges Ltd. are the company who created the Pod camping hut nearly ten years ago with the first units being supplied to the Camping & Caravanning Club site in Eskdale in the English Lake District back in 2008.

www.campingpods.eu/?Camping_Pods

Tel 07875 620091 E: trevor@thelogpod.co.uk

Glamping comes to the Caravan Club!

Green Eco Living is proud to welcome the Caravan Club as a customer! Established in 1907, the Caravan Club has been the No. 1 choice for many campers and caravanners for over a century. With their recent order of 6 of Green Eco Living’s eco-friendly Camping Pods, the Caravan Club are providing their customers with another camping option to tents and caravans; an option that combines the best of both. We are certain that the Camping Pods will be very popular with the Caravan Club’s members and holiday-makers.

www.thelogpod.co.uk

T: 01257 453791

Raising the standard of Camping Huts and Pods. It's fair to say that many people looking at Camping Huts or Pods tend to think of an "arched" shape, hence our development of the 2014 Log Pod Arch or "Gothic Pod".

E: ask@greenecoliving.co.uk

www.greenecoliving.co.uk

GLAMPING

SWIMMING POOL & SPAS

ALBION CANVAS

Albion Canvas has pioneered a uniquely designed range of Safari-style tents with a central pole, a separate PVC outer flysheet and a complete canvas inner tent, which gives good thermal insulation in hot and cold weather, as well as sound proofing, making it useable all year round. The Grand Tsavo, the largest of Albion’s four Tsavo models, has interior space of 12 metres x 5 metres,

ARCH ENCLOSURES

T: 01823 665849 E: enquiries@albioncanvas.co.uk

T: 01444 411 411

A Swimming pool is an expensive but valuable assets, it makes sense to enable them to be used earlier and later in the season or throughout the year.

The fact that the “Great British Summer” has failed to make an appearance for the last few years makes putting them under cover them even more important.

A pool is undoubtedly the campsites major attraction and is even more so if the pool is enclosed. When it comes to booking one of the questions most often asked of campsites is whether or not they have a covered pool.

E: estellemichaels@gmail.com

www.archenclosures.co.uk

www.albioncanvas.co.uk OUTSIDE

OUTSIDE

DEMON INTERNATIONAL POWER WASHERS

OUTSIDE STRUCTURE

Tel: 01752 690690 E:david@demon-pressurewashers.com

Solutions specialise in the supply of outdoor covered areas to a wide range of different sectors.

The canopies are as varied as the applications and can be mounted to buildings or entirely free-standing. Our retractable canopies ensure that you can enjoy the sun’s rays for one minute and have protection from the rain in the next! All these retractable canopies are designed to be robust and to meet the rigours of our British weather.

www.demon-pressure-washers.co.uk

Tel 0844 561 7679 E: info@outsidestructures.co.uk

The latest version of the Hurricane Combi flat surface cleaning pressure washer is proving particular popular and can now been seen in action in a multitude of companies. Holiday and leisure facilities across the UK are enjoying the benefits of cleaning communal areas such as paths, walkways, decked and block paved areas and general facility cleaning and maintenance. They are able to clean more areas in less time with greater efficiency with the Hurricane Combi.

www.outsidestructures.co.uk 42

www.HolidayParksManagement.com

HPM DIRECTORY WASHROOMS | TOILETS

WASHROOMS

MAGRINI BABY CHANGING UNIT

PHS LAUNDREY SERV

A wide range of baby changing units are on offer, ideally placed to meet all your commercial needs. Our units are suited for pubs, restaurants, cafes, retail centres and other commercial areas, and allow an easy and hygienic way of baby changing. Magrini baby changing units combine innovative design and safety features, which will enhance any washroom whilst providing the ultimate in durability.

PHS Laundryserv, are one of the UK’s leading providers of commercial laundry equipment, and provide numerous holiday sites from Scotland to Cornwall with easy to use, reliable washers and dryers backed up with a five star service. PHS Laundryserv provide a Smart Laundry System which removes the potential for theft by providing user financed washers and dryers, but without the need for money to collect in unsecure areas

E: sales@magrini.co.uk

T 0800 7311 399 E : lynnevanes@phs.co.uk

www.magrini.co.uk

www.laundryserv.co.uk ENERGY SAVING

RESTAURANT The Breeze high chair is the latest addition to the range of commercial childcare products.

This stylish, light-weight chair combines classic good looks with the durability of HDPE material.

The high chairs stack up to eight high for easy storage and the front-load stacking design eliminates the need for up and over lifting. The Breeze high chair pushes up to the table to enable your smallest guests to join the meal as well as conserving valuable aisle space. At Magrini safety is our main concern and the Breeze features a permanent T-bar for intrinsic safety as well as an adjustable, instant-release buckle. The chair is designed and manufactured in the U.K. and is available in a choice of colours.

MAGRINI – HIGH CHAIRS

E: sales@magrini.co.uk

T : 0845 230 4535

E : sales@energycontrols.co.uk

www.econtrols.co.uk

www.magrini.co.uk

ENERGY SAVING

WATER ATTRACTIONS

Digicard Systems ltd – Pre Payment Cards

DigiCard Systems Ltd is a world leader in the design and manufacture of prepayment, card-operated electricity meters. With more than 30 years’ experience at the forefront of the industry, our metering products have become synonymous with accuracy, reliability and ease of use. Our flagship product for many years, the Electrocard CPM Card Meter, has become a familiar sight to thousands of clients and consumers at holiday parks, marinas, local authorities and housing associations across the UK and Europe.

T : 0845 230 4535

Energy Controls provide a fully managed metering service, from initial discussion and product evaluation to installation & training services that can be tailored to meet your specific requirements. We also provide secure data hosting, as well as complete management and aggregation of energy data for our customers from our specialist IT centre in Warwickshire.

ENERGY CONTROLS - METERING

E : sales@energycontrols.co.uk

Range of fun water attractions add the perfect family activities and enhances your resort's leisure offering for 2015.

INNOVATIVE LEISURE'S

We've been supplying our Stationary, Mobile and Custom Climbing Walls and our Water Wars games to holiday parks and resorts for over a decade.

We introduce the newest product to this sector with Downpour Derby; manufactured in Minnesota by our long standing partners at Water Wars.

We currently have stock of both single and double models of the Inflatable Water Wars available at a special winter discounts.

www.econtrols.co.uk

T: 0116 271 3095

PLAY EQUIPMENT

BOOKING AGENTS

www.innovativeleisure.co.uk

Are you suffering from empty pitches?

Do you have offers or discounts you would like to promote?

Would you like to Receive the Park Operators Bi Monthly Magazine free?

Why not join our increasing network of parks and sites that are happy with our service Add your Holiday Park, Caravan Park or Campsite Free of charge or opt in to promote your park with a premium listing at a minimal cost

HUCK NETS UK

CAMPSITE FINDER ONLINE

T ; 01308 425100

T: 01432 263219 E: info@campsitefinderonline.com

To make your play scheme a real adventure, as well as supplying the equipment, we will design and install new playgrounds. Our dedicated team will work with you from concept, design through to installation. They will design a playground to suit any size, environment, age group and budget.

Utilising Huck Play’s full range of playground equipment, any area can be converted in to an innovative and challenging play environment designed to meet your needs.

E : sales@hucknetting.co.uk

www.huck-net.co.uk/playground/

www.campsitefinderonline.com

www.HolidayParksManagement.com

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REGISTER NOW!

THE AMUSEMENT & LEISURE SHOW

13 – 15 JANUARY 2015 ExCeL London www.eagexpo.com Presented by

cing u d o r t n I a new ng ouri neighb w sho

B AC T A Representing the British Amusement Industry

Presented by

www.attractionsexpo.co.uk

See T W O GREAT SHOWS one vis in it!