Welcome to Campus1 MTL
Dear Residents,
First and foremost, thank you for choosing Campus1 MTL. Our team is committed to making your experience at Campus1 MTL the best that it can be, and providing a live learn environment where you can truly feel at home.
Campus1 MTL is designed with students in mind. With our amenities for fitness and fun and our resources for academic success, our priority is to always put students first. We understand your challenges and opportunities and we’re here to help!
To our new Residents, we sincerely hope you take the time to become familiar with our building and the amenities. I also hope you take the opportunity to get acquainted with your resident life team.
To our returning Residents, we sincerely thank you for choosing us once again this year, we hope you have a great year!
Should you have any questions or concerns please feel free to reach out to us by visiting our Ground Floor Office or calling us at Campus1 MTL.
We thank you for choosing Campus1 MTL as your premier, destination residence.
Jennifer Donovan General Manager - Campus1 MTL
Introduction
The Resident Handbook answers many commonly asked questions regarding living at Campus1 MTL. In addition, the Resident Handbook describes policies that act as an addendum to the policies laid out in your Lease Agreement. The Lease Agreement and the Resident Handbook are important guides that you should be familiar with throughout your time at Campus1 MTL. You are expected to comply with both the Lease Agreement and Resident Handbook rules and regulations in addition to all applicable municipal, provincial, and/or federal laws.
As a Resident, you are required to read the Resident Handbook in its entirety. Management reserves the right to amend or change the rules and regulations at any time by posting the changes throughout the community.
Important Numbers
Management Office (During Office Hours)
Security (24-hours)
Community Assistant On-Call (9PM – 9AM)
(514) 273-7626
(514) 264-1773
(514) 248-0115
Emergency 911
Montreal Police Non-Emergency Line
Office Hours
(514) 393-1133
Campus1 MTL provides Residents with access to 24-Hour staff members. Staff members are accessible:
Management Office
Monday-Friday, 9AM–5PM
Front Desks
Everyday 9 AM– 9 PM
If you ever need any emergency assistance after office hours, you can call the Community Assistant On-Call on Duty Phone operated by our Student Staff at (514) 248-0115 or Security at (514) 264-1773.
The Team
It is our imperative here at Campus1 MTL, to consistently provide every resident with an environment conducive to healthy living, personal growth, academic achievement, and professional success. The roles below are the driving force behind our success.
General Manager (GM)
The GM is responsible for managing the staff, the business operations, and the Campus1 MTL facilities. The GM has an open-door policy to facilitate open communication, feedback, and discussion. Before utilizing this open-door policy, we encourage residents to approach your assigned Community Assistant when attempting to problem-solve.
Assistant General Manager (AGM)
The Assistant General Manager (AGM) is responsible for assisting the General Manager with the operation of the property and facilitation of Residence Life on the property. The AGM may be responsible for accounts and/or leasing records.
Residence Life Coordinator (RLC)
The RLC is responsible for supervising our Community Assistants and the establishment of a healthy and engaging environment for all residents. The residence life coordinator aims to build community, manage on-going training and projects focused on improving the resident experience for all students.
Senior Community Assistant (SCA)
The Senior Community Assistant (SCA) at Cammpus1 MTL works closely with the RLC and Community Assistant team. Our Senior Community Assistant supports the community assistants and helps facilitate house and building programming. Senior Community Assistants handle administrative tasks and other duties to develop the Campus1 MTL Community.
Community Assistant (CA)
You will see your CA frequently! The Community Assistant is a full-time student living at Campus1 MTL. Your CA acts as your contact for building information, events, programming, lockouts, maintenance issues, roommate issues, neighbour issues, and emergency assistance. The CAs play an integral part in our daily operations. They are charged with responsibility for maintaining community standards and safety, performing administrative tasks, working as a team player, and developing a sense of community.
Additional information about the Community Assistant(s) responsible for your house or community will be placed throughout your House and the property.
Leasing Manager
The LM is responsible for supervising the Leasing Team, and ensuring a positive leasing experience for prospective residents, their parents and/or their guarantors. Any questions regarding your lease can be directed to the Leasing Manager.
Leasing Coordinator | Marketing Assistant
The Leasing Coordinator (LC) is responsible for ensuring the correct process is completed for all signed lease agreements. They also oversee the marketing and social media of the property.
Front Desk Assistant/Receptionist
The front desk is a busy place where you will go to collect packages, sign out equipment and much more. The Front Desk Assistant (FDA) / Receptionist can answer questions, give directions, and connect you with the right people.
Maintenance Manager | Supervisor
The maintenance manager is responsible for supervising the maintenance team and overseeing all maintenance and upkeep of your property.
Maintenance Technicians
These roles support the cleanliness of the public areas and/or assists the Maintenance Manager/Supervisor with regular repairs and preventative maintenance.
PERKS AND REC
AMENITIES ACCESS
Campus1 MTL Management reserves the right to close or adjust the hours of operation of all amenity spaces. Residents are responsible for any damages they or their guests cause in the amenities spaces. Guests are not permitted in any amenity space without being escorted by a resident. Residents and guests must ensure they are abiding by all community policies, posted rules and signage.
AMENITIES BY FLOOR
RC – Dining Hall, Mini Market, Arcade Lounge, Social Lounge, Study Spaces, Management Offices
M – Laundry Room, Fitness Centre
3 – Study Space
5 – Video Game Room
7 – Study Space
AMENITIES SPACE GROUP BOOKING
9 – Movie Room
11 – Study Space
15 – Inspiration Lounge (Lego Room)
17 – Study Space
19 – Common Kitchen, Chalet, SkyLounge, Conference Room
Some communal area amenities and study rooms may be reserved at the office for a maximum of 3 hours. For bookings, please connect with the management office.
BIKE STORAGE
Residents may store their bikes, scooters and or electric scooters on the bike rack located in the Parking. Residents must provide their own locks and ensure that bikes are placed appropriately on the storage racks. Campus1 MTL is not responsible for any stolen or damaged property.
Campus1 MTL NEWSLETTER
Every month residents will receive an electronic monthly newsletter detailing important building information and programming updates. There will also be opportunities to be involved.
COMMON KITCHEN
There is a Common kitchen available on Floor 19. Residents must responsibly use the facility and clean up after themselves. Dirty pots, pans and dishes will be disposed of after 24 hours. Residents should never leave their cooking or baking food unattended. All food placed in common refrigerators must be labelled with the resident’s name, unit number and the expiration date. Items that have decomposed or present themselves biohazardous, have otherwise expired or are left unlabelled will be thrown out.
When cooking, residents must abide by all appropriate safety protocols, including but not limited to attending cooking food, using proper ventilation, etc. Common Kitchens are a shared spaced and the property of others should be respected. The storing of personal cooking items in the common kitchens is at your own risk. Campus1 MTL is not responsible for any lost or stolen items, food and or supplies.
EQUIPMENT SIGN OUTS
Campus1 MTL has a variety of items available to sign out at the front desk with an approved ID. These include various video game consoles, video games, board games, gym equipment and more. These items are available at first-come first-served basis between 9:00 am to 11:00 pm. Equipment is signed out for a 2-hour period, renewable if another resident isn’t waiting. All equipment must be returned to the front desk before 1:00 am.
Residents are responsible for loss or damage (other than wear and tear) for the contents of their sign-out equipment kit. Failure to comply with signed-out guidelines, abuse of equipment or failure to return signed-out equipment will result in immediate loss of equipment sign out privileges and or rectification costs. Campus1 MTL does not accept passports, credit cards or health cards as an approved form of ID for equipment sign out. National identification cards, Drivers licenses, or student cards are accepted.
FLOOR LOUNGES
There is a common area on every odd-number floor. These areas will contain either a communal kitchen, a study lounge, a meditation, a gaming room, a movie room, or a Lego room
GROCERY/FOOD DELIVERY
Campus1 MTL offers a 24/7 grocery & food reception. Food & Grocery Deliveries are left at the Front Desk by the Delivery Companies.
• Delivery Staff are not permitted to go upstairs.
• All food deliveries are placed on the counter surrounding the Front Desk.
• Campus1 MTL is not responsible for the food delivery pick up.
• Residents are encouraged to track the delivery estimated time of arrival and pick it up as soon as possible.
• At no point will Campus1 MTL Staff notify residents regarding these deliveries.
• Campus1 MTL is not responsible for any aspect of the Grocery / Food Delivery Services. This includes but is not limited to any missing deliveries, quality of food, tracking of delivery etc...
HOUSES
Campus1 MTL is divided into 3-4 houses for Residence Life purposes. Each of these houses represents a group of floors and has 2-4 Community Assistants in charge of creating a community and supporting the residents living in those specific floors. Your house Community Assistant information is available on your floor’s information bulletin board.
LAUNDRY
Campus1 MTL features a card & app-operated laundry facility, located on the Mezzanine (M) floor. All residents share in keeping the laundry facilities clean and operational by following all posted instructions. These instructions are outlined to prevent overflow, loss, and damages. When utilizing the washers using Pods, residents must ensure to place pods directly in the washer’s drum. The washing solution drawer is only for liquids. Please leave washer door open to air dry after each cycle. When utilizing the dryers, residents must ensure to remove the lint, from the lint trap located at the bottom of the dryer door.
To avoid leaving or forgetting about personal items in the laundry room, residents must ensure to place a timer for each cycle. Personal items left in the washers, dryers or anywhere within the laundry facilities will be disposed of within 48 hrs.
If you are unsure how to operate the laundry machines or need helps navigating the reload machine, please do not hesitate to contact the front desk, office, or community assistant for assistance.
At move-in, all residents are provided with a laundry card. This card can be reloaded with cash, debit, or credit cards at the Mezzanine laundry room. If the card is damage, lost or stolen, the resident will be responsible for the replacement cost. Residents will also be able to sign-up for our laundry app powered by Coinamatic. This app allows residents to pay and reload their laundry funds, find an available washer and dryer, and receive notifications once the load cycle has been completed.
Campus1 MTL is not responsible for loss, theft, or misplacement of personal items in the laundry facilities. Residents are responsible to attend to their laundry loads after each cycle and keep the laundry facility clear of personal items after each use. For any issues or concerns that may arise with our laundry facilities, please contact the office.
MAILROOM
The mailboxes are located on the Ground Floor, by the entrance. When oversized mail/packages arrive, Campus1 MTL staff will sign for the item and contact the recipient for pick-up at the front desk. Oversized mail/packages will be stored for five business days before they are sent back.
Resident Name
Unit Number and Bedroom Letter
All mail should be addressed to:
420 Sherbrooke Street West
Montreal QC H3A 1B2
An email notification will be sent to the resident when courier packages have arrived for them. Courier packages will be processed at the Service Desk in the Lobby.
MINI MARKET
Campus1 MTL Mini Market is located on the Ground floor and operates 24/7. Features beverages, snacks, toiletries, fresh coffee, and more. The Mini Market is unattended. Residents are not permitted to remove items from the Grab N’ Go Market without first paying for the item at the Check-Out Station. Security cameras protect against theft. These premises are monitored 24/7 by CCTV and violators of this policy may face legal consequences from local authorities, in addition to Residence Fines and Sanctions.
RESIDENCE LIFE PROGRAMS
The Residence Life team plan a variety of residence life programs throughout the year, which help create a community conducive to healthy living, personal growth, academic achievement, and personal success here at Campus1 MTL.
We endeavour to provide a diverse programming model to engage our residents in topics surrounding health and wellness, employability, financial literacy, Mental health Awareness, inclusion, diversity, awareness, academic support, and community engagement.
Each month, be on the lookout for information about our floor and building-wide programming, such as:
▪ House Competitions (Pumpkin Carving, Gingerbread House Decorating)
▪ Community Service (Clothing Drives, Shoe Box for Shelters, Operation Christmas Child)
▪ Off-Site Trips (Ski & Hiking Trips, Cinema Movie Nights)
▪ Fitness Opportunities & Workshop (Yoga, Cycle, etc.)
▪ Welcome Week (BBQ, Scavenger Hunt, Bingo)
▪ General Yearly Programming (Dances, Educational Sessions, Socials)
▪ Inter-residential Competitions (K-CUP, Sherbrooke Cup)
Please let your Community Assistant (CA), Senior CA or the Residence Life Coordinator know if there are any program you would like to see offered.
WELLNESS FACILITIES
Residents will be able to maintain a healthy and active lifestyle by accessing our wellness facilities:
Fitness Centre:
Located on the Mezzanine (M) floor, the Fitness Centre is Campus1 MTL’s biggest wellness amenity. The Fitness Centre is equipped with strength training and cardio equipment. The Fitness Centre is also home to two other wellness studios and the Basketball Court.
Cardio Room:
The cardio room is located on the upper floor of the Fitness Centre and is home to our treadmills and elliptical machines
Yoga & Fitness Studio:
The Yoga and Fitness studio is also located on the upper floor of the Fitness Centre and is a perfect spot to unwind and meditate. The studio is equipped with mats and mirrors for you to have the perfect yoga or fitness session.
Basketball Court:
Located next to our weight area on the lower floor of the Fitness Centre, the Half Basketball Court provides an excellent space to exercise and practice your basketball skills.
Proper attire must be always worn while using the wellness facilities, including the use of closed-toed shoes.
Campus101
AUDIO VISUAL RECORDINGS
The use of Campus1 MTL facilities as a venue for audio visual recordings for personal, academic or professional purposes is prohibited without management approval. To request approval please visit the management office.
FUMIGATION & PEST CONTROL
Furniture, furnishings, and personal effects of the Resident brought to the premises/leased premises are subject to inspection by Campus1 MTL and may require Resident to fumigate some or all these items. If you notice a pest issue, you must report it to the office immediately so that we may help to remedy the situation. Residents must also comply with recommendations from the pest control company and prepare for treatments as required. Treatments cannot be refused. Some pests are attracted to rotting garbage, open food, and unclean environment. We encourage everyone to take care of their living space to avoid unplanned pest habitation. Residents will be responsible for any associated fees.
INSURANCE
Before moving in, all residents must provide proof of renters insurance. Keys will not be provided until proof is obtained.
MOVE-IN/MOVE-OUT
The resident is required to follow the move-in schedule as established by Campus1 MTL. Once moved in, the resident should complete the Unit Condition Form online as directed in their move-in package. Failure to submit this report will result in Campus1 MTL assuming the lease premises are in perfect condition.
Residents will vacate the premises by noon on the final day of the tenancy. The leased premises should be left in a clean, undamaged condition with all personal effects and trash removed. Should Campus1 MTL be required to clean or repair the premises because of a resident’s failure to comply, charges may ensue. Additionally, if the resident’s failure to comply delays a new occupant from moving in, the Resident shall be liable for charges associated with the new occupant staying elsewhere in the interim.
RENT INSTALLMENTS
Rent should be paid in the form of pre-authorized payment on or before the 1st day of every month. Authorized forms of payment include personal cheque, money order, cashier’s cheque. Credit Card and Debit card payment can be made monthly or set up automatically through Let.us. Amounts must be paid in Canadian Dollars. Please note that Let.us adds a service fee for each payment. For safety reasons, cash is not an authorized method of payment.
SECURITY CAMERAS
Security is a priority at Campus1 MTL. There are numerous security cameras around and inside the building’s common spaces, including, but not limited to: corridors, common areas, stairwells, and elevators. At no time will a resident be granted access to view security camera footage.
UNIT ENTRY
With reasonable notice (typically 24 hours), Campus1 MTL has the right to enter the premises/leased premises for the purpose of performing health and safety inspections, preventative maintenance, completion of work orders or other necessary work. Entry is typically made during the hours of 8 am – 6 pm.
Repairs made that are found to be the responsibility of the residents (see “Work Orders”), or cleanliness issues noted may be charged to your account. In cases of emergency, Campus1 MTL may immediately enter the leased premises at any time without notice.
UTILITIES
The following utilities are included in your lease agreement: water (hot/cold), electricity, heat, A/C, and wi-fi. Internet access will be provided through a third-party provider. Any issues with Internet access must be addressed through the third-party provider, Pavlov Media which may be contacted directly at (888) 472-8568
WORK ORDERS
In the event of needed repair, residents are required to inform the office immediately via phone, visiting the office, or submitting a Work Order online at campus1mtl.ca. Work Orders are completed in priority sequence. Failure to report items in need of repair may result in the resident being held financially responsible for the necessary repairs and/or subsequent damages. After-hours emergency repairs (i.e., leaks) must be reported immediately to the duty staff and/or security. Please note that work orders submitted after 3:00 pm will not be addressed until the next business day.
Except for normal wear and tear, residents are responsible for all repairs/replacements in the premises/leased premises. Residents are responsible for all repairs/replacements in the common areas of the premises/leased premises. Should a resident cause damage to another resident’s belongings (knowingly or unknowingly), the perpetrator will be held responsible. Prior to arranging any repairs, you must obtain approval from Campus1 MTL. Repairs will be made by Campus1 MTL or by a Campus1 MTL approved and/or selected tradesperson. When vacating the premises/leased premises, you shall leave it in good, clean condition.
Community Standards
Community Standards are necessary for the smooth functioning of any community. Campus1 MTL, believes that Residents have the right to an environment in which they can excel academically, personally, socially, and live comfortably. There are three basic principles involved in achieving this:
• Demonstrate care for yourself.
• Demonstrate care and consideration for others.
• Respect others and community property
Take time to familiarize yourself with the rules and regulations as both you and your guests are responsible for following them.
Understanding the Discipline Process
Resident Action or Behaviour in Violation of Community Standards (including Behaviours of Guests)
Community Assistant Interaction/Engagem ent with Student at Initial Stage
Residence Life Coordinator (RLC) Meeting & Decision
Warning (Verbal)
Undocumented; intended to deliver feedback and information to Resident (or guest) in timely manner.
Warning (Written)
Documented; intended to provide written and fair notice to Resident that can be referred to if problematic behaviours continue.
Sanction (Disciplinary Action)
Documented, letter of disciplinary decision as per the Community Standards Section in the Residence Handbook.
Fee and Charges (Varies)
Documented; applied to Resident’s account as per the Community Standards Section in the Residence Handbook.
Residence Life Coordinator and General Manager Repeat Infractions and Possible Eviction
Alcohol
Consumption of alcohol must comply with all federal, provincial, and municipal legislation. Alcohol is only permitted in a Resident’s personal living space. Alcohol is not allowed in the common areas of the community in any form or container.
The following list provides further guidelines for alcohol consumption on Campus1 MTL property:
• Mass Consumption and Drinking Paraphernalia
o Possession and/or consumption of 'common source' alcohol (e.g., kegs, mini kegs, beer balls, 'swish barrels' and other large containers of alcohol, etc.) and/or the participation in activities to promote mass consumption of alcohol/drinking games (e.g., funnels, beer bongs, century club, beer pong, etc.) are not permitted.
• Alcohol Quantity
o Keg cooling devices and alcohol containers larger than two litres are not permitted.
• Age of Consumption
o No persons under the age of 18 may consume alcohol on Campus1 MTL property.
VIOLATION OUTCOME:
• Warning Letter
• All Costs Associated with Rectification
CAFETERIA USE ETIQUETTE
Residents are to always follow the cafeteria policies which states clearly that the food is NOT to be taken outside the cafeteria premises except for ‘lunch to go’ and fruit during the specified Lunch-To-Go Hours of operation. Failure to comply with this policy will result in the resident being charged the cost of a meal at the time of the incident. Exchange cards are provided during move-in and are required to utilize the lunch to-go program, if you lose your exchange card a new card can be purchased in the cafeteria for $6, no student should have more than one exchange card. Loss of sustainer container will result in a charge.
Residents are responsible for the actions of their guests at all times. A guest is defined as any non-Campus1 MTL resident. All guests are required to pay a “guest meal fee” prior to entry to the cafeteria to enjoy services. A guest who does not pay will cause the charge to be passed to the tenant that they are visiting; guest privileges would also be revoked indefinitely.
VIOLATION OUTCOME:
• Warning Letter.
• Guest Meal Charge.
• Changes to guest privileges
Cannabis
Consumption of Cannabis must comply with all federal, provincial, and municipal legislation. Cannabis is only permitted in a Resident’s personal living space. Cannabis is not allowed in the common areas of the community in any form or container.
The following list provides further guidelines for cannabis consumption on Campus1 MTL property:
• Mass Consumption and Cannabis Paraphernalia
o Possession and/or consumption of 'common source' cannabis (e.g., bongs, grinders, pipes, etc.) and/or the participation in activities to promote mass consumption of cannabis.
o Cannabis left behind exposed in common areas will be disposed in the garbage of the room located.
• Age of Consumption
o No persons under the age of 21 may consume cannabis.
The use of this substance (Including but not limited to smoking, vaping, spraying, baking) is prohibited inside of Campus1 MTL. Residents storing cannabis (in any form) in their units must do so by using an odour absorbing container.
Cleanliness and Trash Removal
All garbage, refuse and other types of waste must be disposed of inside the assigned bins in the garbage room on each floor. No trash or other waste may be disposed of or stored on the grounds of the property, kept by an entrance door/hallway, or placed in improper containers anywhere in the community. Trash should be disposed of promptly and properly. Oversized refuse will require a work order.
Each Resident is responsible for cleaning and keeping the assigned unit and all furnishings in a clean, safe, and sanitary condition always. If excessive garbage or unsanitary conditions are found during unit inspections (i.e., move out, room transfer, quarterly), Residents will be notified and given time to rectify the issue. If the issue remains, Residents will be charged an excessive garbage removal fee.
VIOLATION OUTCOME:
• Warning Letter
• $100 + QST/GST Garbage Removal Fee + All Costs Associated with Rectification
• $250 + QST/GST Deep Cleaning Fee + All Costs Associated with Rectification
• $50 (incl. tax) Garbage Removal Fee for each bag of garbage that must be removed from the resident’s unit.
Cooking Appliances
Cooking appliances are NOT permitted in residents’ units, cooking appliances provided by Campus1 MTL may be utilized from the common kitchen 24/7 The following items are allowed in unit rooms:
• Kettles/Coffee Makers with automatic shutoffs
• Mini Fridges (under 700 watts)
VIOLATION OUTCOME:
• Warning Letter
• Removal of Item
• All Costs Associated with Rectification
Damage to Property
Campus1 MTL property is to be respected. Residents will be held responsible for any costs associated with intentional or unintentional damage of unit/ hallways/ common areas because of their actions.
Stickers, adhesive tape, nails, screws, or hooks may not be used on floors, walls, woodwork, or doors. Thumbtacks, pushpins, and non-marking adhesive materials are permitted in moderation. Vandalism is defined as the wilful or malicious destruction of Campus1 MTL property. Tampering with Security cameras, fire safety systems, and life-saving equipment is strictly prohibited. Any vandalism directed towards an individual or individuals may also constitute harassment.
VIOLATION OUTCOME:
• Warning Letter
• All Costs Associated with Rectification charged to the Resident Account
• Possible Eviction
Fire Safety
Students are not to use fire exits or in any way tamper with fire doors except in an emergency. This includes the propping open of floor entrance doors. Do not discharge, tamper with, or operate any fire equipment (e.g., Sprinklers, Fire Extinguishers) or detection equipment for any purpose other than in the case of a fire.
DO NOT use sprinklers/sprinkler heads to hang any item. It is important to know that covering your smoke detector in your unit or removing the batteries puts everyone’s life at risk, and if reported to the Fire Department, could result in fines of up to $5000.00 or possible imprisonment. Always leave any Residence facility during an evacuation (this includes but is not limited to fire alarms and/or drills) Personal living spaces should be kept in such a manner that escape during an emergency is always possible (i.e., doorways/exit pathways should remain clear).
In all cases of fire alarms Management Reserves the right to investigate the cause. Should the investigation result in finding that Resident(s) triggered / caused the fire alarm, the City of Montréal Fire Services Invoice will be charged to the resident(s) responsible.
VIOLATION OUTCOME:
• Final Warning Letter
• Possible Eviction
• All Costs Associated with Rectification
• $575.00 Smoke Alarm Tamper penalty + QST/GST and Guarantor Notification
Furniture Misplacement
Amenities:
Campus1 MTL Amenities are equipped with premium furniture for all resident’s enjoyment. This furniture that includes but is not limited to tables, couches, bean bags, weights, yoga mats and chairs must remain in its original lounge and at no point residents are able take it into their personal units.
Unit:
Unit furniture must remain within the unit. If you would like a furniture piece removed, residents must request approval from management, tenants should not place suite furniture in common areas, doing so will result in replacement charges at the end of the year, as the furniture will be considered lost.
VIOLATION OUTCOME:
• Warning Letter + 12 hours to return the furniture back to the lounge.
• Failure to return the furniture will result in full cost of replacing or returning the item.
• Possible Eviction.
Guests
Residents are responsible for the behaviour of their guests at all times. A guest is any non-Campus1 MTL Resident. Failure of a guest to comply with the Community Standard will result in the host Resident being held fully responsible for any infraction. It is the host's responsibility to inform their guests of Campus1 MTL’s Community Standards.
• Guest Access
o Residents must always sign in their guests.
o Residents must always escort their guests
• Guests Limit
o Residents can have a maximum of 5 guests at a time and must notice previously their roommates in case of planning to be in the common areas of the Unit. All roommates must be comfortable with the visitors inside the Unit.
• Long-Term Guests
o Guests can stay overnight for a maximum of five nights (three nights in a row) per month, in mutual agreement with their roommate(s). For Residents planning on having a guest longer than the previously stated maximum, the Residence Life Coordinator must approve the extended stay.
Per the lease, “only you can live in the Premises. You may not permit another person to live in the Premises or in the Apartment.” Management will evict any Resident who persists in violating the limitations on the visitation policy.
Campus1 MTL reserves the right of banning Unauthorized Long-Term Occupants breaking the Guest Policy or any other guest that does not follow the Community Standards and is identified as a disruption to the community.
VIOLATION OUTCOME:
• Warning Letter
• Adjustment of Guest Privileges
• All Costs Associated with Rectification
• Guest Ban
• Possible Eviction
Illegal Drugs and Substances
Residents are prohibited from being involved with possessing, using, manufacturing, and trafficking any illegal drugs anywhere on the Campus1 MTL property. Students will be documented for any smells, residue, and/or paraphernalia associated with the use of illegal drugs. We will immediately contact the authorities if any student found in possession of, manufacturing, or trafficking illegal drugs.
VIOLATION OUTCOME:
• Warning Letter
• Educational Sanction
• All Costs Associated with Rectification
• Possible Eviction
Inappropriate Behaviour
Residents are required to always conduct themselves in a respectful manner. The following will be considered inappropriate behaviour infractions (Note: This list is not exhaustive):
• Rude or aggressive behaviour towards Campus1 MTL staff, other Residents, and property.
• Misuse of Campus1 MTL amenities and equipment. This will result in the adjustment of Resident’s privileges/access to the property’s amenities and equipment.
• Gambling
• Unauthorized sports/physical activities (i.e., football, ultimate Frisbee, hockey, skating, soccer) in common areas outside of fitness amenities
• Creation and dissemination of obscene content
• Running a business or solicitation on Campus1 MTL property.
• Throwing/launching projectiles from any part of the Campus1 MTL property.
• Nudity or lack of footwear. Residents are expected to wear appropriate clothing (ex. top, bottoms, and shoes) when in common areas of the building.
In efforts to provide a safe and secure environment to all our Residents, Campus1 MTL will reserve the right to contact authorities and law enforcement should the misconduct require. Campus1 MTL reserves the right to determine what constitutes inappropriate behaviour within reason. In some cases, Campus1 MTL reserves the right to evict based on the severity of one infraction, especially if the inappropriate behaviour interferes with another Resident’s reasonable enjoyment of the premises.
VIOLATION
OUTCOME:
• Warning Letter
• All Costs Associated with Rectification
Keys/Access Cards and Locks
Residents are to always keep their access card/FOB/bedroom key in their possession. Access cards//FOB/keys are not to be in anyone else’s possession. If a person other than the Resident is in possession of the Resident’s access card/FOB/key, it will be confiscated. Residents shall not alter the locking system on any door giving entry to the premises/leased premises, during the term of the lease. In the event Campus1 MTL believes Resident safety is compromised, a lock change may be completed immediately. Residents are not permitted to make copies of keys to the premises/leased premises or to lend their keys to any other person.
All keys issued at move-in shall be returned to Campus1 MTL upon lease termination: Key Card/FOB, Bedroom Key, Mailbox Key. Residents will be held responsible for the cost of all replacement keys/cards/FOB including bedroom keys, mailbox keys, laundry cards, and/or access cards. Access cards/FOB/keys should not be altered in anyway (i.e., Please do not punch a hole in the access card).
LOST OR DAMAGED FEES:
• $34.49 includes QST/GST for Replacement Fee for Bedroom Key / Mailbox Key / Access Card / FOB
• $11 50 includes QST/GST for Replacement Fee for Laundry Card / Lunch-to-go Card
LOCKOUTS:
If a Resident gets locked out of their Unit/Bedroom, they can request support from the Front Desk to open their Unit/Bedroom. A piece of official ID will be required to confirm the Resident identity The room entry is intended to be a support services and should not be an ongoing concern. Always care for your unit key(s)
Noise
To facilitate an environment conducive to academic growth, Campus1 MTL has a 24-hour courtesy policy. Any behaviour or noise that may be disturbing to another Resident must cease upon the request of other Residents or any member of the Campus1 MTL staff. Specific Sound Equipment Regulations:
• Subwoofers are not permitted.
• Amps are permitted with the use of headphones. These policies apply to all areas of Campus1 MTL, including, but not limited to, hallways, elevators, stairwells, laundry room, storage rooms, common areas, apartments, and townhouses.
Quiet Hours
• Sunday - Thursday: 11 pm - 8 am
• Friday - Saturday: 1 am - 9 am
Exam Quiet Hours
• December: 24-hour Quiet Hours
• April: 24-hour Quiet Hours
Any Resident or Resident’s guest found violating these policies must immediately conform to them. Repeat violations will result in disciplinary action by Management.
VIOLATION OUTCOME:
• Warning Letter
• Possible Eviction
Noxious & Offensive Odor Policy
A noxious odor is ANY smell of such an intensity that it becomes apparent and/or offensive to others. Any odor can become noxious or offensive when it is too strong. Some examples are cigarette, cigar, or pipe smoke; incense; perfume; poor personal hygiene; air freshening spray; excess amounts of garbage; large amounts of dirty laundry and cannabis smell. Furthermore, because incense and candles present themselves as a fire hazard as well as a source of potentially noxious odor, it is prohibited always at Campus1 MTL
VIOLATION OUTCOME:
• Warning Letter
• Educational Sanction
• All Costs Associated with Rectification
• Possible Eviction
Parking
There are no parking facilities at Campus1 MTL. Residents may not park anywhere on Campus1 MTL property. Should Residents require parking, they should contact their respective university/college for further information. Underground Parking is available below the building for public use and is operated by a third-party provider; any resident interested in the use of that parking should contact TargetPark directly.
Pets
Campus1 MTL does not allow any pets on property, except for service/therapy animals. Service/therapy animals will require appropriate documentation and approval by Campus1 MTL. Please speak to the Residence Life Coordinator for more information regarding service/therapy animals.
Prohibited Items
The following items are prohibited on Campus1 MTL property, including but not limited to:
• Cooking Appliances not listed in Cooking Appliance section.
• Wi-fi routers
• Subwoofers and amps
• Any items used to grow cannabis.
• Hazardous Materials
• External Used Furniture
o Mattresses, Couches, Recliners, Upholstered Furniture
• Open Flame
o Candles, sparklers, gas/oil lanterns, incense, lit matches, lit lighters
• Heaters
o Gas, Electric, and Oil Heaters
• Weapons
o Firearms and any other weapon or item that is created/intended to cause harm, or could be seen as intimidating, are strictly prohibited. Examples include but are not limited to: Restricted weapons, knives with blades longer than six inches (kitchen knives excepted), paint ball guns, bb guns (including soft air, or replicas), sling shots, bows/arrows, machetes, axes, hatchets, ceremonial or decorative swords, toy weapons (water guns, plastic bows/arrows), or any item that resembles a weapon or firearm etc.
• Explosives
o Explosives or flammable accelerants are not permitted in Campus1 MTL. This may include but is not limited to firecrackers, dynamite, propane tanks, camp stove fuel, naphtha, gasoline, diesel, etc.
VIOLATION OUTCOME:
• Warning Letter
• Removal of Item
• All Costs Associated with Rectification
• Possible Eviction
Restricted Areas
Residents are prohibited from attempting to access or be in restricted areas. These include, but are not limited to:
• Management Office After Hours
• Rooftops
• Emergency Exits during non-emergencies.
• Food Services Kitchen Areas
• Retail Areas after hours of operation
• Behind Service/Security Desks
If a Resident sees any suspicious persons around the property, please contact the Campus1 MTL staff, call Security at (514) 264-1773 or call 911.
VIOLATION OUTCOME:
• Warning Letter
• All Costs Associated with Rectification
Social Gatherings
If the number of people in one unit is larger than 10 additional people in the unit, Campus1 MTL staff reserves the right to disperse the group.
*At all times fire code regulations must be adhered to.
VIOLATION OUTCOME:
• Warning Letter
• Adjustment of Guest Privileges
• All Costs Associated with Rectification
Smoking
Campus1 MTL is a smoke-free facility. Smoking inside is strictly prohibited anywhere on the Campus1 MTL property and within a nine-meter radius of all entrances/exits. This includes, but not limited to, cigarettes, vape pens, ecigarettes, marijuana, and hookahs. All activities related to cannabis handling are forbidden in common areas.
VIOLATION OUTCOME:
• Warning Letter
• $250 + QST/GST Deep Cleaning Fee + All Costs Associated with Rectification
• Possible Eviction
Use of Amenities
Campus1 MTL’s amenities located through the Ground to the 19th floor are open 24/7 for the resident’s enjoyment. Each resident is responsible for:
• Cleaning after themselves (trash must be disposed in the garbage can)
• Taking all personal belongings back to their Units
• The furniture in common areas is for all to enjoy. Please respect the furniture placement, it is strictly prohibited to take furniture into a personal unit.
Campus1 MTL reserves the right to investigate miss-use of any amenity space. This includes excessive garbage, missing furniture, damage, graffiti, inappropriate images, or miss-use of the amenity of any kind.
VIOLATION OUTCOME:
• Warning Letter
• Removal of Item
• All Costs Associated with Rectification
• Possible Eviction
Violence and Harassment
Every individual has the right to an environment characterized by mutual respect. Every individual has the responsibility to treat all members of the Campus1 MTL community with respect and without harassment or discrimination. Inappropriate comments or behaviour relating to a person’s race, religion, sexual orientation, age, sex, gender identity, nationality, ability, and all other prohibited grounds as outlined by Ontario Human Rights Code will not be tolerated.
Violence, acts of aggression, or threats will not be tolerated. Physical aggression is defined as violent or physically aggressive behaviour. These behaviours of assault include but are not limited to hitting, punching, slapping, kicking, biting, pushing, pulling, fighting, spitting, bullying, or sexual in nature, etc.
Communicative violence is defined as any form of communication which is violent in nature which includes but is not limited to verbal, written, electronic (telephone, texting, computer, social media, videos, pictures, etc.). Harassment is defined as any attention or conduct, whether it be oral, written, graphic or physical or sexual in nature by an individual or group who knows or ought to reasonably know that such attention or conduct is unwelcome, unwanted, offensive, or intimidating.
In efforts to provide a safe and secure environment to all our Residents, Campus1 MTL will reserve the right to contact authorities and law enforcement should the misconduct require. In some cases, Campus1 MTL reserves the right to evict based on the severity of one infraction.
VIOLATION OUTCOME:
• Warning Letter
• Educational Sessions
• Possible Eviction
Fees and Charges
Fees are due within 5 business days of notification from the management office for an infraction that has occurred. Residents may appeal fee decisions with the management team before they are due. If the appeal is approved, any fee payments will be deferred until the appeals process is completed. Outstanding fees will result in further action from property staff.
Fee charges are subject to change. All fees and charges are subject to federal and provincial tax charges. Campus1 MTL reserves the right to assign fees and charges within reason for infractions not listed in the above Violation Outcomes. For any infraction that breaches the community standards, Campus1 MTL reserves the right to contact the Guarantor to notify them of a breach to the lease agreement and the steps that have been taken to rectify the situation.
Frequent documentation of infractions may result in eviction. In some cases, Campus1 MTL reserves the right to evict based on the severity of one infraction.
Common Spaces Misconduct
Personal Safety
We would like you to be aware of some important guidelines for the safety of yourself and the property. We recommend that you consider following these guidelines, in addition to other common-sense safety practices:
While Inside Your Unit
1. Always lock your doors.
2. You have deadbolt locks on the doors; use them while you are inside your room.
3. When answering the door, first determine who is there by looking through the peephole. If the person is unknown, first talk with them without opening the door and don’t open the door if you have concerns.
4. If the person says they work for Campus1 MTL, please feel free to call the office to confirm it's an employee needing into your room. All staff will be identifiable by Campus1 MTL uniform and nametag.
5. Make sure to keep your windows locked when you are not in your room and at night.
6. Do not give or lend your keys, your ID, access card, or mailbox key to anyone.
7. Do not put markings on your key ring to identify your name, address, or phone number. This includes your apartment/room number.
8. If you are concerned because you have lost your key or because someone you distrust has a key, ask to have your locks changed. You have a statutory right to do so, provided you pay the cost of the lock change in advance.
9. Dial “911” for emergencies. Immediately following, please call the office or Community Assistant so they may take appropriate measures.
10. Frequently check your door locks to make sure they are working properly.
11. Immediately report to the office in writing or complete a work order any malfunction of other devices outside your room, such as broken gate locks, burned out lights, blocked passageways, broken railings, etc.
12. Mark or engrave identification on valuable personal possessions, such as your computer or bicycle.
Feeling “Unsafe” Vs. “Uncomfortable”
Residents expressing fear for safety, or a self-described “unsafe” environment are deemed to be in a life-or-death situation. Residents feeling “unsafe” are treated with high priority and given access to resources, within the community, or partner institutions, or via 9-1-1 emergency.
Residents experiencing roommate conflicts, personal struggles, or strife, or otherwise existing in an environment that does not pose an immediate and measurable risk to their life and/or livelihood are not considered to be “unsafe,” but rather “uncomfortable.” Discomfort can be and is a natural part of cohabitation in an environment where residents must interact with others of different backgrounds, experiences, personalities, preferences, and/or lifestyles. It is normal to have differences in opinion and/or belief, residents are recommended to participate in conflict resolution, roommate agreements, and mediation as appropriate.
Roommate Conflict
You are sure to experience conflicts within your suite at some point during your stay. Whereas the Residence Life Department is here to support you navigate these challenges; it is our expectation that when you experience a conflict:
1. Upon your arrival you will complete a Roommate Agreement that will help you stablish the basic cohabitational norms. While the roommate agreement is not an actual contract, it has been provided as unique, communicative tool for residents to utilize to mitigate future feuds or conflicts with their roommates.
2. When experiencing discomfort in your unit, communicate the issue/unmet needs with the roommate(s) involved.
3. Should the conflict persist, raise your concern to your House Community Assistant.
4. Participate in a conflict mediation meeting facilitated by the Community Assistants. *Persisting roommate conflicts will be addressed by Management.
For a roommate mediation to be successful, both parties must be open to come up with solutions.
While Outside Your Unit
1. Lock your doors and windows every time you leave your apartment regardless how long you will be away.
2. Tell your roommate where you are going and when you will be back.
3. When walking at night, please walk with another person.
4. Let your Community Assistant and your roommate know if you are going to be gone for an extended period.
Around the Community
1. Room and apartment doors should be always locked. Residents should always keep their keys with them even when leaving for a short period of time and/or when your roommate is in the apartment and not expected to leave.
2. Valuables should be kept locked and out of sight.
3. Residents should practice being aware of their surroundings and being a good neighbour. This can be done by knowing the other Residents and reporting to management staff any suspicious person(s) seen around the property.
4. Please call 911 if your personal safety or the personal safety of another is at risk. If it is not an emergency, you can call the Montreal Police Department’s non-emergency number at 514-393-1133.
5. Campus1 MTL does not allow soliciting (except for confirmed political candidates). Please report those individuals to security.
Please remember there is no such thing as a completely safe system. Even the most elaborate of safety precautions are not guarantees against crime. You should always proceed as if such systems do not exist. All systems are subject to mechanical malfunctions, tampering, human error, and personnel absenteeism. Campus1 MTL makes no expressed or implied warranties of security. The best safety measures you can take are the ones you can perform as a matter of common-sense and habit.
*Campus1 MTL is not responsible for any personal damages or theft. As per the lease agreement, all residents must obtain renter’s insurance.
Maintenance Q/A
Q: How do I put in a work order request for maintenance?
A: Work Orders can be made directly from our website at campus1mtl.ca by scrolling down from the main menu and clicking on “Submit a work order”.
Q: How do I use my thermostat?
A: On the red wall inside your unit, you will find a Honeywell branded thermostat controller from which you can adjust the Heating (in winter) or Cooling (in Summer) by rotating the gear located under the controller.
Q: How long will it take for my work order to be resolved?
A: We strive to complete within 48 hours… yet at times we may require additional parts, supplies, or 3rd party repair personnel.
Q: How will I know if my work order has been completed?
A: A signed off maintenance report will be left in your unit.
Q: If I have a maintenance emergency after hours, who do I call?
A: The Community Assistant on Duty at (514) 248-0115 or Security at (514) 264-1773.
Q: Where do I put my trash? Recycling?
A: Trash goes in the black bins in the Garbage room on every floor. Recycling goes in the green bins located in Garbage room on every floor. Residents should make a work order for oversized refuse.
Q: What do I do if I lose power to my whole apartment?
A: Contact the Management Office during business hours and the Community Assistant on Duty at (514) 248-0115 after hours.
Q: What do I do if I lose power to just part of the apartment?
A: Contact the Management Office during business hours and the Community Assistant on Duty at (514) 248-0115 after hours.
Q: What do I do about insects in the apartment?
A: Contact Campus1 MTL management immediately and place a work order.
Q: What do I do if my toilet is clogged?
A: We strongly recommend owning your own plunger, which can be purchased at most local stores. If plunging the toilet doesn’t work, please make a work order.
Campus Resources
Resource
Campus Life
Contact Information
https://www.mcgill.ca/campus-life/ Athletics
475 Pine Ave W, Montreal, Quebec H2W 1S4 (514) 398-7011 info.athletics@mcgill.ca
Downtown Campus
Brown Student Services Building 1070 Avenue Dr. Penfield - Suite 3400 Montreal, Quebec H3A 0G2
Tel: 514-398-6017
Student Wellness Hub
International Student Services (Language Support, Immigration, Health Insurance, Work Permits, Programs…etc)
Students’ Society of McGill University (SSMU)
Office of Student Services
Macdonald Campus Centennial Centre, Room 124 21111 Lakeshore Rd., Sainte-Anne-de-Bellevue
Tel: 514-398-6017
Brown Student Services Building 3600 McTavish Street, Suite 5100 (East Wing) Montreal, Quebec H3A 0G3
Tel: (514) 398-4349
Email: international.students@mcgill.ca
Office
3600 McTavish street, Suite 1200 Montreal (QC), H3A 0G3
Tel: (514) 398-6800
William & Mary Brown Student Services Building, 3600 McTavish Street, Suite 4100 (East Wing), Montreal, Quebec H3A 0G3
Tel: 514-398-8238
Email: student.services@mcgill.ca
Resource Contact Information
Student Success Centre
Tuition and Financial Aid
International Student Office
Health Services Clinic
Sir George Williams Campus Room H-745
Layola Campus Room AD-103
Tel: 514-848-2424 ext. 3921 / 7345
Room GM-230.00
1550 De Maisonneuve Blvd. W.
Tel: 514-848-2424, ext. 3507
Email: fundingyoureducation@concordia.ca
Sir George Williams Campus
GM-330
1550 De Maisonneuve Blvd. W.
Tel: 514-848-2424, ext. 3515
Email: iso@concordia.ca
Sir George Williams Campus
1550 De Maisonneuve W. Room GM-200
Tel: 514-848-2424 ext. 3565
Loyola Campus
7141 Sherbrooke W. Room AD-131
Tel: 514-848-2424 ext. 3575
Concordia Student Union (CSU) Downtown 1455 de Maisonneuve Blvd West, H-711
Montréal, QC H3G 1M8 (514) 848-7474 ext. 8914
Loyola Campus
7141 Sherbrooke Street West, CC-426
Montréal, QC H4B 1R6 (514) 848-7474 ext. 5809
Tel: 514-848-7474
Email: contactus@csu.qc.ca
Resource Contact Information
Student Life Services
Financial Aid & Awards
Counselling
1290 rue Saint-Denis, local AB-9100, pavillon Saint-Denis (AB)
Tel: 514 987-3197
Email: sve@uqam.ca
1290 rue Saint-Denis, pavillon Saint-Denis, local AB-4200
Tel: 514-987-3135
Email: (Grants and Loans) aidefinanciere@uqam.ca (Scholarships) bourses.etudes@uqam.ca (Work-Study Programs) emploiscsass@uqam.ca
1290 rue Saint-Denis, local AB-6200, pavillon Saint-Denis (AB)
Tel: 514-987-3185
Email: services-conseils@uqam.ca
Resource Contact Information
Student Assistance Program
Residence Life Office
Security and On-Duty Staff
Provider: Workplace Options (WPO)
Tel: 416-956-2979
Email: support@resourcesforyourlife.com
Website: https://ca.helpwhereyouare.com
Campus1 MTL User Code: campus1mtl
Ground Floor Management Office
Tel: 514-273-7626 ext. 107
Email: Campus1MTL@studenthousing.com
Security (24/7): 514-264-1773
Community Assistant On-Call (9PM-9AM): 514-248-0115
Front Desk (9AM-9PM): 514-273-7626 ext. 114
