8 minute read
Measuring Performance 2019 Results
STRATEGY 1 – SUPPORTING OUR CLIENTS IN DEVELOPING AND MAINTAINING SUSTAINABLE, RESILIENT, COST-EFFECTIVE WATER AND WASTEWATER SYSTEMS
DRIVING SUSTAINABILITY THROUGH ASSET MANAGEMENT GOAL YEAR-END RESULTS
Help clients to develop comprehensive water and wastewater infrastructure asset management plans, ensuring the longterm sustainability of their systems
PERFORMANCE MEASURES
• Asset management training provided to all OCWA operations staff by the end of 2019
• Asset management tools and solutions that meet provincial asset management requirements and help clients transition from age-based asset management to evidence-based asset management planning implemented for municipal clients, generating total revenue of $500,000 by 2021 • 9-hour introductory online asset management course rolled-out to all
OCWA staff; 86% of staff had completed the course as of the end of 2019
• Development of more comprehensive asset management training for staff directly responsible for the sale and delivery of asset management services underway, for roll-out in 2020 • Asset Stewardship Quality Management
System (ASQMS) Framework developed and tested in two pilot facilities • Asset Management business plan and sales strategy developed • Moving forward with delivering Asset
Management services to clients; $165,000 in revenue generated to date as of the end of 2019
PROMOTING MUNICIPAL CONSERVATION AND WASTE DIVERSION INITIATIVES GOAL YEAR-END RESULTS
Help clients to conserve energy, save money and reduce waste by implementing energy savings initiatives and harnessing the energy potential of biosolids and other organic waste
PERFORMANCE MEASURES
• Increase the total energy saved by
OCWA clients to 49,000 MWh by the end of 2019
• Energy monitoring and targeting (M&T) equipment installed in client facilities in 2018 results in a 5% reduction in energy usage in those facilities by the end of 2019
• Implementation of the Stratford Net Zero
Project, that includes co-digestion and production of renewable natural gas, results in greenhouse gas reduction of 49, 000 tons of carbon dioxide equivalent by the end of the first year that the facility is in operation • Five or more feasibility studies for codigestion and energy recovery initiatives conducted promoting the circular economy that result in two or more project implementations by 2021 • The OCWA/Independent Electricity
System Operator (IESO) pay for performance energy savings program was completed in December 2019; in total, the program resulted in 49 projects completed with 49,599 MWh of savings (4-year rolling cumulative annual energy savings) • Four M&T projects implemented in 2019; data analysis is being carried out, with baseline reports due in 2020 • Progress on the Stratford Net Zero
Project continued throughout 2019, with an estimated completion date in the second quarter of 2021 • Three co-digestion and energy recovery feasibility studies had been completed for OCWA clients by the end of 2019, with three more studies underway or awaiting approval; projects resulting from two of the completed studies were underway or awaiting approval at the end of the year
STRATEGY 2 – DRIVING EFFICIENCY THROUGH BUSINESS PROCESS IMPROVEMENTS
TRANSFORMING OUR INFORMATION SYSTEMS AND PROCESSES GOAL YEAR-END RESULTS
Enhance the Agency’s Information Technology systems and refine the Agency’s business processes through implementation of the Business Transformation Program
PERFORMANCE MEASURE
• Enterprise Resource Planning system implementation complete by the end of 2019, resulting in a 5-10% reduction in the time required to complete financial administration tasks
• Changes implemented beginning in 2018 (mobile application for work orders and automated process for annual client capital recommendations) result in a 510% reduction in the time required to manage work orders by the end of 2019 • Supervisory Control and Data Acquisition (SCADA) network coverage expanded to include 90% of the province by the end of 2021, resulting in improved client coverage and service levels • New budgeting solution implemented in
July, 2019; updated ERP system implemented in January, 2020; financial process review to be completed in 2020 following the transition to the new ERP system; 5-10% reduction in the time required to complete financial administration tasks on track to be achieved by 2021 • Development and implementation of a mobile application for work orders continued throughout 2019, with acceptance testing being completed in
Q4; an automated process for annual client capital recommendations was also developed and tested in 2019; full rollout of the mobile application and the automated client capital recommendation process will be completed in 2020, with the 5-10% reduction in the time required to manage work orders on track to be achieved by 2021
• 22 new SCADA panels were installed at new and existing sites in 2019, increasing total coverage to 77% of the province; installation of an additional 40 panels is planned for 2020
Optimize the Agency’s procurement processes to deliver best value to OCWA’s clients
PERFORMANCE MEASURE
Procurement process improvements implemented in 2018 (revised procurement planning process, chemical procurement changes and development of a Supplier Relationship Management program) result in a 10% reduction in the time required to procure goods and services by the end of 2019 • Achieved a 10% reduction in time required to procure goods and services • Key procurement initiatives undertaken in 2019 include:
− Rolling out a revised procurement planning process; − Implementing recommended chemical procurement changes; − Rolling out new proposal templates; − Delivering Procurement and
Construction Project training seminars to Operations Staff in the
Regional Hubs; and − Establishing nine new Vendor of
Record arrangements with 74 vendors.
STRATEGY 3 – SUPPORTING OUR CLIENT COMMUNITIES AND THE PEOPLE OF ONTARIO
PROTECTING THE ENVIRONMENT THROUGH EDUCATION AND OUTREACH GOAL YEAR-END RESULTS
Enhance public understanding and appreciation of the value of water and the environment by promoting and enhancing the OneWater and “I Don’t Flush” programs
PERFORMANCE MEASURES
• Continue to promote OneWater in existing client communities, with a total of 2,800 students completing the
OneWater program by the end of the 2018/19 school year, with 80% of students saying they understand more about how water/wastewater treatment works in their community as a result of the OneWater program • OneWater Biosolids unit piloted in the spring of 2019, with full roll-out of the module in the fall of 2019
• Refreshed I Don’t Flush campaign relaunched in 2019 with three current partners and additional partner on board • Approximately 600 students participated in the OneWater program in the 2018/19 school year, bringing the total number of students to participate in the program since inception to 2,800 • OneWater Biosolids module piloted in
May 2019; full roll-out of the module delayed to 2020 to provide time to incorporate required revisions and updates based on pilot • While a formal survey for the 2019/20 school year has not yet been completed, previous surveys have resulted in more than 80% of students saying that they understand more about water and wastewater.
• Phase 4 of the I Don’t Flush campaign launched in October 2019 with six municipal partners on board (three existing and three new partners)
WORKING WITH FIRST NATIONS COMMUNITIES TO IMPROVE AND MAINTAIN THEIR WATER AND WASTEWATER SYSTEMS GOAL YEAR-END RESULTS
Support the development of sustainable water and wastewater solutions, including effective infrastructure management, for First Nation communities
PERFORMANCE MEASURE
Inaugural First Nations Advisory Circle meeting was initially scheduled for November, 2019; meeting was deferred to 2020 due to scheduling conflicts for invited participants
First Nations Advisory Circle established in 2019 and an action plan developed to address issues identified by the Advisory Circle
STRATEGY 4 – FOSTERING A CULTURE OF ENGAGEMENT, INCLUSION, SAFETY AND WELLNESS
BUILDING A DIVERSE AND INCLUSIVE CULTURE GOAL YEAR-END RESULTS
Make OCWA a welcoming and inclusive place to work by addressing identified diversity and inclusion gaps and promoting the benefits of a diverse workplace
PERFORMANCE MEASURE
Develop a multi-year diversity and inclusion strategy and action plan to address findings by Q3, 2019 • Diversity and inclusion strategy developed and approved by the Board of Directors in October 2019
• Initial elements of the strategy implemented in 2019: - Provided unconscious bias training to all OCWA managers - Cultural competence development plans completed and coaching sessions provided to the Agency’s Executive Management Team and Regional Hub Managers - Communications plan developed, including key messages for managers - Draft learning and development curriculum developed
Enhance our leadership capacity and ensure continuity across management roles
PERFORMANCE MEASURE
Year-over-year increase in the percentage of key positions filled according to pre-determined succession plans/identified high potentials, with a target for 2019 of 80 percent or higher 19 key positions were filled in 2019 − 4 positions had no identified successors
− Of the remaining 15 positions, 12 were filled with identified successors (80%)
KEEPING OUR EMPLOYEES SAFE AND HEALTHY GOAL YEAR-END RESULTS
Develop an ingrained safety culture within OCWA
PERFORMANCE MEASURES
• Year-over-year reduction in the Agency’s
Recordable Incident Rate (RIR), with a target for 2019 of 1.7 or lower • Year-over-year reduction in the Agency’s
Lost Time Injury Rate (LTIR), with a target for 2019 of 0.44 or lower • 2019 year-end RIR was 0.77 (below the target of 1.7 and lower than the 2018 year-end RIR of 1.09) • 2019 year-end LTIR was 0.11 (below the target of 0.44 and lower than the 2018 year-end LTIR of 0.33)
ENHANCING EMPLOYEE ENGAGEMENT GOAL
Improve the Agency’s level of employee engagement
PERFORMANCE MEASURE
Year-over-year improvement in the Agency’s employee engagement index, with a target for 2019 of 72 or higher
YEAR-END RESULTS
The 2019 Ontario Public Service (OPS) Employee Experience Survey was released on October 23 and closed on November 8; OCWA’s response rate was 64%; Survey results to be reviewed and analyzed in 2020 after they are received from the OPS
