Lines Staying safe | 4 Avoid e-mail and text message scams and get ATM safety tips!
Home Loans | 11
Access the equity in of Communication your home and build a better future.
Lines
September/October 2012 Volume 28 5 Sept./Oct. 2011 Volume 27• Number • Number 5
of Communication
Car
buying
AZ
from
to
Nancy Lasky got great advice from CAP COM’s Car Buying Experts. Now, she has the perfect SUV for moving her daughter Lauren to college.
Strides walk | 14 Join our Strides Team on Sunday, Oct. 21 in Albany.
firsthome
Your
Our trusted Licensed Mortgage Experts deliver peace of mind. Choose from a variety of Mortgage options with features including: • No PMI on select Mortgages. • Little or no closing costs or down payments. • Local origination, underwriting and servicing.* Apply in person, online or in 15 minutes by phone! • (518) 458-2195 or (800) 468-5500 ext. 2920 • www.capcomfcu.org • Visit any branch
*While many of our Mortgage products are serviced locally there may be instances where this is not the case. Our mortgage experts can provide you with information regarding the servicing of your particular loan. Mortgage products are offered by our Mortgage Team, Homeowners Advantage, which is an independently incorporated subsidiary of CAP COM FCU. Mortgages in New York State only. Home loan interest may be tax deductible. Consult your tax professional about deductibility in your situation. Licensed Mortgage Banker - NYS Dept. of Financial Services. CCFCUF NMLS Identifier: 290363. CAP COM FCU NMLS Identifier: 401261. Principal Address: 453 New Karner Road, Albany NY 12205.
First-Time Homebuyers Workshop Tuesday, Sept. 18 | 6-8 p.m. Main Office | Doors open at 5:45 p.m. Save your seat! RSVP today: Call: (518) 458-2195 ext. 3168 E-mail: workshops@capcomfcu.org Web: www.capcomfcu.org/workshops Don’t let home-buying myths stop you. Join us at our First-Time Homebuyers Workshop and get the facts. Then, get moving toward home ownership!
New: SONYMA (State of New York Mortgage Agency) options now available!
Dave Stagnitti Vice President of Mortgage Services
LINES contents 2 School Banking Sign up for School Banking! 3 Workshops & Calendar Sign up for a workshop. 4 Tips for avoiding scams Recognize e-mail and text scams. 5 College Bound® Make plans for your future. 6 Get social! Join us on Facebook and Twitter. 7 In the spotlight Honoring top employees. 8 Car buying from A to Z Nancy Lasky needed the right car and our Experts delivered. 10 VISA® balance transfer Transfer your credit card balances to our VISA Platinum and save. 11 Home Equity happiness Access the equity in your home. 12 CAP COM Financial See all that CAP COM Financial can do for you. 14 Our Foundation Sign up for Strides and get your Calendar of Dreams. 16 Protect your Checking Our overdraft safeguards. Lines of Communication is published bimonthly exclusively for CAP COM Federal Credit Union members. MELISSA CLEMENT Director of Strategic Marketing and Innovation PETER DIDIO Marketing Manager JIM O’CONNELL Marketing Specialist
September/October ‘12 | 1
President/CEO’s Message Nancy Lasky has been a CAP COM member for more than 30 years. Nancy, who lives near our Latham Branch, tells us on Page 9: “For me, it all comes down to trust. And I trust CAP COM with everything.” Nancy’s experience with our Car Buying Experts is just the latest piece of a relationship with CAP COM that includes everything from Checking to College Bound® to a great Mortgage. We’ve earned Nancy’s trust with great service, sound advice and outstanding products. You can also see that great service and A Credit Union that advice reflected in the words of School makes a difference. Banking mom Maria Patrick, who tells us on Page 2 that we are helping teach her sons “the difference between wants and needs.” As our second year of School Banking begins, we are working with 70 Capital Region schools to teach kids to save by making deposits in the classroom. It doesn’t end there – not even close. We have so many more outstanding tools to help our members get ahead. Read the “fine print” behind our limited time credit card balance transfer offer on Page 10. Bring your high-rate debt into one VISA® credit card payment. Smart financial planning can help you build a better future. Helping members with all aspects of their financial lives is at the heart of the credit union philosophy of “people helping people.” At CAP COM, we take it one step further. On Page 15, you’ll see how our Foundation supports organizations like Vanderheyden Hall in Wynantskill. We donated $20,000 and many CAP COM volunteer hours this summer to improve the residential treatment facility. Give us call today and find out why we’re not just a different kind of Credit Union, we’re a Credit Union that makes a difference. Sincerely,
DEBORAH COLLINS-RAPP Marketing Specialist ELI FANNING Editor LAURA REYNOLDS Designer WILLOW DANNIBLE Marketing Associate The Supervisory Committee is the members’ representative. Please address any situations you feel were not handled to your satisfaction by the Credit Union to: Supervisory Committee, P.O. Box 11279, Albany, NY 12211-0279.
Paula A. Stopera President/CEO
10 | VISA® balance transfer
Transfer your credit card balances to our VISA Platinum Credit Card and start saving! Enjoy Rewards points that can be redeemed for Gift Cards.
22| July/August | September/October ‘11 ‘12
“School Banking helps me teach my sons the difference between wants and needs. It makes parenting easier. ” - Maria Patrick, of Saint Pius X School
START TODAY! School Banking is teaching kids to save by making deposits at school. Get your CAP COM School Banker started with a new Youth Account! • Call CAP COM at (518) 458-2195 or send an e-mail to schoolbanking@capcomfcu.org. • Visit www.capcomfcu.org. • Ask for more details at any branch.
$chool ALBANY COUNTY Abram Lansing A.W. Becker Elementary Berne Elementary Blue Creek Elementary Boght Hills Elementary Eagle Elementary Forest Park Elementary Forts Ferry Glenmont Elementary Hamagrael Elementary Harmony Hills Heatly Elementary Latham Ridge Loudonville Elementary Menands Elementary New Scotland Elementary Roessleville Elementary Saddlewood Elementary Saint Ambrose School Saint Gregory’s School Saint Pius X School Saint Thomas School Saviors Lutheran School Shaker Road Elementary Slingerlands Elementary Southgate Elementary Van Schaick Grade School Veeder Elementary Voorheesville Elementary Watervliet Elementary
Banking
®
Maria Patrick and her sons, Connor and Ryan, with Latham Branch Manager Ryan Falzo.
SARATOGA COUNTY Arongen Elementary Chango Elementary Francis L. Stevens Elementary Karigon Elementary Mechanicville Elementary Okte Elementary Shatekon Elementary Skano Elementary St. Mary’s of Waterford Stillwater Elementary Tesago Elementary Waterford-Halfmoon Elementary SCHENECTADY COUNTY Birchwood Elementary Craig Elementary Glencliff Elementary Glen Worden Elementary Saint Helen’s School
RENSSELAER COUNTY Bell Top Elementary Berlin Elementary Castleton Elementary Donald P. Sutherland Elementary Gardner-Dickinson Elementary Genet Elementary Green Meadow Elementary Holy Spirit School Hoosic Valley Elementary Miller Hill Elementary Oakwood Christian School Poestenkill Elementary Red Mill School Rensselaer Park Elementary Sacred Heart School School 14, 16 and 18 St. Augustine School Susan O’Dell Taylor School Tamarac School Turnpike Elementary West Sand Lake School Woodland Hill Montessori School
School Banking Partners
July/August ‘11 | 3 September/October ‘12 | 3
Youth Program
>Calendar September
School Banking begins CAP COM’s School Banking Program begins its second year at 70 schools across the Capital Region.
December
Great GradesSM Kids in grades K to 12 can earn $10 for every report card!* The deadline for 1st quarter report card submissions is Saturday, Dec. 1. Please submit report card copies with your child’s name. Making Great Grades submissions • Bring a copy to any branch location. • Scan report cards and e-mail to greatgrades@capcomfcu.org. • Fax a copy to (518) 435-7224. • Mail a copy to: CAP COM FCU – Attn: Great Grades 18 Computer Drive East, Albany, NY 12205 • Children in our School Banking Program can include a copy in a sealed envelope on School Banking days. Must be a member to participate. *See website or ask an Associate for additional details, current rates and disclosure information. CAP COM will accept up to four report cards.
Workshops CAP COM hosts informational workshops on topics that matter to you. Reservations are required. Unless noted, workshops are free. CAP COM hosts informational workshops on topics that matter to you. Reservations are required. Unless noted, workshops are free. First-Time Homebuyers Why rent when you can own? Sept. 18 | 6-8 p.m. Doors open at 5:45 p.m. Main Office 18 Computer Drive East, Albany
529 College Savings Workshop* Discover more about this tax-advantaged plan to save for your child’s education. Oct. 17 | 6-7:30 p.m. Doors open at 5:45 p.m. Main Office 18 Computer Drive East, Albany * See Page 12 for additional disclosure.
Online Defensive Driving Complete the course on your own time, get a 10% auto insurance discount and reduce points on your license! To register, visit www.capcomfcu.org/workshops.
Workshop RSVP
College Admissions High school seniors and parents get tips on college selection and admissions. Open to the public. Doors open at 6 p.m. Oct. 2 | 6:30-8:30 p.m. Century House, Route 9 in Latham
Include in your RSVP: • Name • Address • E-mail and phone number • Number of attendees • How you discovered our workshops
• (518) 458-2195 ext. 3168 • workshops@capcomfcu.org • www.capcomfcu.org
Credit Union
Calendar
SEPTEMBER Tuesday, Sept. 11 Most branches open late at 8:45 a.m. due to company-wide staff training. Exceptions include: Latham Branch at 8:30 a.m. Glenmont and North Greenbush Branches at 9 a.m. Glens Falls Branch at 9:30 a.m.
OCTOBER Monday, Oct. 8 Closed for Columbus Day Saturday, Oct. 13 CAP COM Used Car Sale Main Office, 18 Computer Drive East Sunday, Oct. 21 Strides Walk (See Page 14) Albany’s Washington Park
NOVEMBER Tuesday, Nov. 6 Most branches open late at 8:45 a.m. due to company-wide staff training. (See details at left.) Monday, Nov. 12 Closed for Veterans Day Wednesday, Nov. 21 Drive Thrus open until 5:30 p.m. Thursday, Nov. 22 Closed for Thanksgiving Day
4 | September/October ‘12
Stay one step ahead of scams
What need to
know Ten tips to stay safe at the ATM 1. Pay close attention to ATM surroundings. 2. Be wary of people offering to help you with your ATM transaction. 3. Do not use an ATM that looks unusual or has unfamiliar options. 4. Do not allow people to watch you enter your pin code. 5. Do not re-enter your pin if the ATM “eats” your card. Contact a Credit Union official immediately. 6. Never write your pin on the back of your card. 7. Do your automated banking in a public, well-lit location.
8. Never count cash at the ATM. Wait until you are in a secure place. 9. When using a drive-up ATM, keep your engine running, your doors and windows locked, and leave enough room between your car and others in the ATM drive-up line. 10.Closely monitor your account statements and balance. Immediately report any problems to CAP COM.
Source: Electronic Funds Transfer Association
Cyber criminals never stop inventing. There is always a new scam on the horizon and CAP COM’s Risk Management Department stays informed to ensure that your account is safe. But, you can always do more, according to Risk Manager Julie Hughes. “We work on the front of lines of cyber crime and we see every day how smart consumers can avoid headaches,” Julie said. Cyber criminals use e-mail messages, text messages and fake webpages to gather information or install malicious software. That software can steal personal data from your computer, smartphone or tablet. Nearly all of these scams use what experts call “social engineering tactics” aimed at tricking people into providing personal information or downloading software. A good rule of thumb to stay safe: Never provide your personal account information unless you are certain that the recipient is reputable. Don’t get hooked by ‘phishing’ e-mails • Beware of links: Don’t click on links in a suspicious message. • Ignore threats: Delete messages threatening that your e-mail account will be closed without immediate action. • Bad grammar: If you spot bad grammar and misspelled words, delete the message. Common ‘smishing’ text message scams • Urgent texts from financial institutions: Ignore text messages that appear to be from a financial institution and say something like: “Act now or your account will be suspended.” • Call to action: Messages that call for immediate action often lead to a fake webpage where you’ll be invited to enter personal data. Here is one example: “You’ve signed up for our dating service. You will be charged $2 per day unless you cancel this order now.”
September/October ‘12 | 5
Take charge of your
COLLEGE JOURNEY College Admissions Workshop
High school seniors and parents learn about the college search, selection, admissions, and financing plans, as well as NCAA academic and athletic requirements. Tuesday, Oct. 2 | 6:30-8:30 p.m. Doors open at 6:15 p.m. Century House, Route 9 in Latham See RSVP details on Page 3.
Essay Writing Workshops The College Advisor of New York offers CAP COM members a discounted rate for an interactive essay writing workshop with individualized coaching aimed at crafting a powerful essay. Workshops will be held from 6:30-8 p.m. at the College Advisor offices at 18 Corporate Wood Blvd. in Albany on Sept. 19, Sept. 26, Oct. 17 and Oct. 25. Sign up by contacting Kim or Ryan.
Free College BoundÂŽ consultations!
Ryan
Free consultations with Certified College Planning Specialists. Call to set up a consultation today! Kim Donah Certified College Planning Specialist (518) 458-2195 ext. 3106 kdonah@capcomfcu.org
Ryan Chenot Certified College Planning Specialist (518) 458-2195 ext. 3170 rchenot@capcomfcu.org
Kim
6 | September/October ‘12
Find us on
Facebook Like us on Facebook and follow us on Twitter to stay connected. Get updates on Youth Programs, see photo albums from Credit Union events and find special offers through our Member Discount Program. Find us on Facebook: www.facebook.com/capcomfcu. Follow us on Twitter: @CAP_COM_FCU.
Follow us on Twitter
GO mobile! Android App
iPhone® App
Scan this code to download our Android App or visit the Google Play store.
Scan this code to download our iPhone App or visit Apple’s App Store.
Mobile Banking supports all web-enabled hand-held wireless devices. Simply set your device to www.capcomfcu.org for access to your account. • View account balances, transactions and Purchase Rewards • Make transfers, pay bills and view check images • Find the nearest branches or ATMs (Data charges may apply.)
September/October ‘12 | 7
spotlight
In the
In June, CAP COM recognized employees for outstanding efforts in support of members and fellow employees with TOP Awards. TOP Support Danielle Sprague Youth Program Coordinator Main Office 4 years of service
Leadership Awards Josh Hebert Manager of Mortgage Originations Homeowners Advantage 5 year of service
TOP Service Rebecca Simpson Member Communications Specialist Main Office 5 years of service
Joan Flanigan Branch Manager Main Office 23 years of service
TOP Sales
Josh Joan
Dan Alix Member Services Specialist Main Office 3 years of service
Dan Rebecca
Danielle
>>Notices
IMPORTANT NEWS AND INFORMATION FROM CAP COM
Managing your IRA account CAP COM makes it easy for you to manage your IRA retirement savings online with our IRA Center. Visit our website at www.capcomfcu.org and click on the “Invest” tab. Then choose “Retirement Central.” Please note: Payments from your IRA are subject to federal income tax withholding, unless you elect no withholding. You may change your withholding election at any time prior to your receipt of a payment. To change your withholding election, contact us for the appropriate form. Withholding from IRA payments, when combined with other withholdings, may relieve you from payment of estimated income taxes. However, your withholdings election does not affect the amount of income tax you pay. You may incur penalties under the estimated tax rules if your withholding and estimated tax payments are insufficient. Please consult a tax professional for advice. If you are interested in making changes to your IRA withholding election, contact our IRA Department at (518) 458-2195 or (800) 468-5500 ext. 3932.
Coming soon: Remote Deposit CAP COM’s Remote Deposit will allow you to use a smartphone to capture a check image and make a deposit. With the Remote Deposit App for Android devices and iPhones, you’ll be able to take a picture of most checks and quickly submit the image for deposit using your smartphone.
8 | September/October ‘12
“They handled everything from A to Z. CAP COM made car buying effortless.” - Nancy Lasky, of Colonie
Car
buying
AZ
from
to
September/October ‘12 | 9
Nancy Lasky needed a car for college. Her daughter Lauren was set to start classes at Worcester Polytechnic Institute in Massachusetts and son Drew was preparing for a second year at SUNY Oneonta. “After more than 30 years of being a member, I happened to notice CAP COM’s Car Buying Service,” Nancy said. Nancy called the Car Buying Experts for advice and decided that she needed an SUV for moving in and out of college dorms. She settled on a 2009 Toyota® Rav4 and CAP COM took it from there. “The Experts negotiated the deal, handled the trade-in and finalized my loan,” Nancy said. “They handled everything from A to Z. CAP COM made car buying effortless.” CAP COM’s Car Buying Experts help people like Nancy find the best car, SUV, minivan or truck. They also get the best price and trade-in value. In fact, the Car Buying Experts handle about 600 vehicle purchases each year and work with dealers around the greater Capital Region. Taking advantage of the Car Buying Service was the latest chapter in Nancy’s 30 years with CAP COM. As her son began a college search in 2010, Nancy attended a College Bound® Workshop and met with Certified College Planning Specialist Kim Donah. “For me, it all comes down to trust. And I trust CAP COM with everything,” Nancy said.
Ask about our Car Buying options! • Call (518) 458-2195 ext. 2924 • Visit www.capcomfcu.org • Visit any branch today!
Your options from to
AZ Car Buying Service We’ll find your car, negotiate the best price and trade-in value.
Driving Sense™* Our low-payment, lease-like alternative with less restrictions and no hidden costs. GAP Protection Get Guaranteed Asset Protection (GAP) to forgive an outstanding loan balance after a total loss settlement. Insurance** Special program rates, basic features and options to enhance protection. Low-rate Auto Loans Get pre-approved for an Auto Loan and enjoy rates as low as 2.39%APR*** Used Car Sale Join us on Saturday, Oct. 13 from 9 a.m. to 3 p.m. at our Main Office and find more than 150 cars at pre-negotiated prices with substantial discounts! Get pre-approved or apply for financing at the sale. Car Buyers Helpline is an independent subsidiary of CAP COM Federal Credit Union. *Driving Sense is offered through a partnership between CAP COM FCU and the Auto Financial Group. **CAP COM Federal Credit Union does not warrant, guarantee or insure any service or product offered by any insurance companies. CCFCU and Travelers are separate entities. ***Annual Percentage Rate. All rates quoted are for individuals with excellent credit who select our Automatic Payment Plan. Individuals with less than excellent credit and/or who do not select our Automatic Payment Plan may be offered a higher rate. Rates are accurate as of 8/24/12. Rates subject to change without notice. Visit our website or call for rates and terms. Auto Loans are available to credit qualified members.
10 10 || September/October September/October ‘12 ‘11
Apply for a new VISA Platinum Card • Call Card Services at (518) 458-2195 or (800) 468-5500 • Go to www.capcomfcu.org/vbt • Visit any branch
Members with a VISA Platinum Card
Call (800) 468-5500 ext. 3606 or visit any branch to make a balance transfer.
*Annual Percentage Rate. This offer is nontransferable and subject to credit approval. Special rate is valid only for balance transfers from other credit card companies, financial institutions, or department store credit cards. Balance transfers must be completed by 10/31/12 for the promotional APR to apply. Any balance transfers processed after the promotional period will incur finance charges at 9.90% APR. Balance transfers are treated as and considered cash advances on your credit card and will begin to accrue finance charges from the date it is posted to your account. New purchases and cash advances (other than this balance transfer offer) will carry your card’s standard rate. Amounts transferred are subject to your available credit limit. We are not required to honor a balance transfer request that will cause you to exceed your available credit limit. It may take up to three (3) weeks to post the balance transfer transaction. You should continue to make all required payments until you confirm that the balance transfer was made. CAP COM FCU will not be responsible for any finance charges or late fees incurred due to your nonpayment. We will not close your other accounts even if you transfer the entire balance. If you wish to close another account, you should contact the issuer directly.
September/October ‘12 | 11
It’s time to finish those projects you’ve been putting off. • Bring that new kitchen, family room or deck to life: Many remodeling projects enhance property value. • Fast and easy Home Equity Loans featuring: Same-day approval and closings within two weeks. • Unique draw periods of 4 or 20 years: Draw money from your loan over time as you need it. • Home Equities ranging from $10,000 to $200,000 that feature: No pre-payment penalties. • Finish from home: Closings with no branch visit required!
Apply today! • (518) 458-2195 ext. 2924 • www.capcomfcu.org • Visit any branch location
CAP COM has fixed Home Equity rates as low as
2.99%
APR*
*Annual Percentage Rate. Mortgages in New York State only. All Line-of-Credit loans require a minimum initial advance of $5,000 and a minimum limit of $10,000. The rate quoted is based on a loan-to-value up to 70% in first mortgage position. Other rates/terms available. Sample payment for 2.99% Annual Percentage Rate for 5 years is $17.97 per $1,000. Rates were effective 8/23/12 and are subject to change without notice. New York State Mortgage Tax and county filing fee will apply. Additional closing costs may apply. Credit Union membership required. CAP COM FCU NMLS Identifier: 401261.
CAP COM
12 | September/October ‘12
Financial Services
(518) 782-0209 | (800) 688-1045 | Fax (518) 782-5433 www.capcomfinancial.com
Your plan To retire at 65, many people will need a 20-year retirement plan. Social Security and employee-sponsored plans may not be enough. We’ll help you start early and invest wisely. Your income Help project your retirement income and build a smart distribution plan. Your estate Help your family inherit the full value of your estate and plan for long-term care needs. Your strategy Design a strategy to match your retirement needs. Make smart choices and manage your IRAs and pension plans with us.
Investing
Your Financial Advisors help create and preserve wealth. Retirement portfolios Build a solid portfolio before you retire that matches your retirement goals. Stocks and bonds Select investments that are suited to you. We’ll review options such as stocks, mutual funds and U.S. Treasury securities before building your strategy. Tactical Wealth Management Our time-tested approach that lets your portfolio access a variety of markets while mitigating volatility. Let us help you address your unique goals.
“Let’s build your future together!” - Jim Faranda Senior Financial Advisor
CAP COM Financial Services and CAP COM Investment Services - Securities offered through LPL Financial, Member FINRA/SIPC. Annuities offered through LPL Financial or its licensed affiliates. A Registered Investment Advisor, CAP COM Financial Services is a division of CAP COM Federal Credit Union. CAP COM Financial Services and CAP COM Federal Credit Union are not registered broker dealers and are not affiliated with LPL Financial. Financial planning, tax preparation and insurance services offered through CAP COM Financial Services, LLC, a Registered Investment Advisor. LPL Financial Representatives offer access to Trust Services through The Private Trust Company, N.A., an affiliate of LPL Financial. Not NCUA Insured May Lose Value No Credit Union Guarantee
September/October ‘12 | 13
INSURANCE OPTIONS Life insurance
Here for you
Unbiased insurance advice and no-hassle quotes.
CAP COM’s Insurance
NEW! Medicare Supplement Insurance You could save on premiums. Open enrollment begins on Oct. 13. Simplified Issue Life Insurance Answer a few health questions and qualify for life insurance without a medical exam. It’s easy to get started! Term Life Insurance Guaranteed-level policies with terms from five to 30 years. Whole Life Insurance Permanent insurance with a payout value that builds over time.
Representatives are your first stop for life insurance and fixed annuities.* Get a lifetime of protection in minutes. Life insurance can protect your loved ones after you’re gone. Fixed annuities offer tax-deferred earning power at competitive rates, a guaranteed source of lifetime income, and protection from market downturns.
Long-Term Care Protect your assets and make choices in case you need extended care. Get a FREE life insurance quote! Call CAP COM Financial at (518) 782-0209!
Auto Insurance Enjoy low group rates, basic features and options to enhance your protection. We also offer boat and yacht insurance.
Flood Insurance Many people find out too late that their property insurance does not cover flood damage. Protect highvalue items like a basement furnace.
Home and Condo Insurance Get quality coverage with options to enhance your protection.
Umbrella Liability Insurance Get $1 to $5 million of extra liability protection.
Renter’s Insurance A renter’s possessions are not covered by a landlord’s insurance.
Get a FREE Travelers quote! • Visit www.capcomfcu.org/insurance • Call (800) 842-5936 • Visit any branch location
Insurance is underwritten by The Travelers Indemnity Company or one of its property casualty affiliates, One Tower Square, Hartford, CT 06183. Coverage, discounts, repair options and billing options are subject to state requirements and availability, individual qualifications and/or the insuring company’s underwriting guidelines.CAP COM Federal Credit Union does not warrant, guarantee or insure any service or product offered by any insurance company. CCFCU and Travelers are separate entities.
Talk with us! Call CAP COM Financial Services at (518) 782-0209 and set up a meeting. Our Financial Advisors are salaried, non-commissioned professionals who provide unbiased retirement, insurance, estate planning and tax advice for our members.
Insurance Representative Priscilla Luste
CAP COM’s Insurance Representatives Brunswick Priscilla Luste Cohoes Brian Townsend Latham Christine Calacone Niskayuna Chris Preston North Greenbush Matt Clement *Fixed annuities are long-term investment vehicles designed for retirement purposes. Gains from taxdeferred investments are taxable as ordinary income upon withdrawal. Guarantees are*1 based on the claims paying ability of the issuing company. Withdrawals made prior to 59 ½ are subject to 10% IRS penalty tax and surrender charges may apply.
14 | September/October ‘12
Help make dreams come true
Buying a Calendar of Dreams helps celebrate a year of our Foundation’s efforts in the community and fund another year of hard work! Your $25 calendar purchase helps support our Foundation and those we serve while giving you a chance to win $25 to $250 each day! Each calendar has a three-digit number imprinted on the bottom. If your calendar number matches the New York State Daily Numbers evening numbers drawing, you win a cash prize for that day. Calendars go on sale Oct. 1 and supplies are limited!
Walking toward a cure! CAP COM is a proud sponsor of the American Cancer Society’s 17th Annual Making Strides Against Breast Cancer Walk. Since 1995, thousands of our employees and members have joined the fight against breast cancer and raised nearly $850,000 toward finding a cure. We invite you to join the CAP COM Team and walk with us on Sunday, Oct. 21 in Albany’s Washington Park, where we will rally to boost awareness, education and fundraising for breast cancer research.
Registration is from 10 a.m. to noon. The 5K (3 miles) walk begins at noon. Register to walk with CAP COM and receive a signature t-shirt* at Strides on Oct. 21. Register with the CAP COM Team! • Visit www.capcomcares.org • Visit any branch • Contact Foundation Administrator Theresa Petrone at (518) 458-2195 ext. 3553 or tpetrone@capcomfcu.org. While supplies last.
*
Payouts include: • $25 for weekday winners • $50 for weekend winners • $100 and $250 prizes for select days
Be our Strides Star! Join the CAP COM Team and raise the most funds for Making Strides Against Breast Cancer to earn special recognition from us. Visit www.capcomcares.org/strides to discover more!
September/October ‘12 | 15
Brightening life at Vanderheyden Hall.
A volunteer lays out new bedding at Vanderheyden Hall.
Family Funday at Marillac Family Shelter.
Brightening lives The Foundation contributed $20,000 and hundreds of volunteer hours this summer to make improvements at Vanderheyden Hall, home to nearly 50 adolescents who have been abused, neglected or abandoned and face emotional challenges and developmental disabilities. Upgrades included new paint, furniture, electronics and window treatments in the residence facilities, as well as recreational and safety equipment to encourage physical activity. Improvements were made with help from Sherwin-Williams Paints and Taft Furniture. In August, families residing at St. Catherine’s Marillac Family Shelter were treated to a fun filled day complete with a petting zoo, pony rides and cowboy hats for the children, keepsake photos for the parents, and ice cream. Our Back to School Backpack Program provided backpacks filled with school supplies to more than 380 children of struggling families so that they may begin the new school year prepared and with pride. Back to School Backpacks for kids at the North Albany YMCA.
High five at Marillac.
16 | September/October ‘12
Protect your Checking Our overdraft plans protect Checking Accounts against declined VISA® Debit Card transactions and returned checks due to insufficient funds. Checking Account Line-of-Credit Overdraft options up to $5,000 for credit-qualified members. Transfer-from-Savings Set up automatic Transfer-from-Savings. Each transfer includes a $2 fee. Member Courtesy Pay A secondary line of protection offering a $500* overdraft cushion. Member Courtesy Pay and Member Courtesy Pay Plus covers checks and pre-authorized deductions (ACH withdrawals). The Plus option also covers Debit Card purchases and ATM transactions. After you opt in, CAP COM will pay overdraft transactions** up to $500. A $25 fee will be assessed for each Courtesy Pay transaction. Members will be notified by e-mail or postal mail after each transaction.
Discover more today! • Log in to Connect-24 at www.capcomfcu.org • (518) 458-2195 • Stop by any branch * New members and Young Adult members who qualify for Courtesy Pay will initially receive a $100 overdraft cushion. This limit may be increased to $500 after 90 days, upon request, if qualified. **CAP COM retains the right to decline Courtesy Pay Program transactions at its discretion. If CAP COM does not authorize and pay an overdraft, your transaction may be declined and a returned item fee will be assessed, if applicable.
Hours & Locations At a glance PHONE CCFCU Phone CCFCU Toll Free CCFCU Fax Touch-24 Touch-24 Toll Free
(518) 458-2195 (800) 468-5500 (518) 458-2261 (518) 458-8986 (800) 634-2340
BRANCH HOURS Monday to Wednesday Lobbies 8:30 a.m. - 4:30 p.m. Drive Thrus 8 a.m. - 5 p.m.* Thursday and Friday Lobbies 8:30 a.m. - 6 p.m. Drive Thrus 8 a.m. - 6 p.m.* Saturday Lobbies 8:30 a.m. - 12:30 p.m. Drive Thrus 8:30 a.m. - 12:30 p.m. *See Early Drive Thru Hours below. See Glens Falls hours at right. EARLY DRIVE THRU HOURS Monday to Friday Main Office & Latham 7:30 a.m.
BRANCH AND ATM LOCATIONS Albany (Main Office and mailing address) 18 Computer Drive East Albany, NY 12205-1168 Brunswick 799 Hoosick Road Clifton Park 1744 Route 9 Cohoes 219 Ontario Street Colonie 341 New Karner Road Glenmont 384 Bender Lane Glens Falls 8 Industrial Park Drive New Glens Falls hours: Monday to Friday 8:30 a.m. to 4:30 p.m. Latham 4 Century Hill Drive Niskayuna 582 Balltown Road North Greenbush 233 Route 4
CAP COM FCU is federally insured by the National Credit Union Administration.
ATM LOCATIONS Locate ATMs at www.capcomfcu.org or with our Mobile Banking Apps. Clifton Park Food Court, Clifton Park Center Waterford (Limited branch hours) 260 Hudson River Road SURCHARGE-FREE ATMs SUM Networks and CO-OP ATMs STEWART’S SHOPS ATMs Use any Stewart’s Shops ATM for just $1 per withdrawal.* *Initial fee is $2 and CAP COM will reimburse members $1 for each withdrawal within 24 hours.
WEB & MOBILE BANKING www.capcomfcu.org Secure online banking and convenient mobile-device banking featuring CAP COM’s iPhone and Android Apps. Dial **4CAPCOM Dial **4CAPCOM (**422-7266) on your smartphone to instantly connect to all of our mobile services. MSG & data rates may apply.
Member Company
Discounts Save at Freihofer’s
10% off at Bakery Outlets
Get 10% off1 purchases at Freihofer’s Bakery Outlets with your CAP COM VISA® Debit or Credit Card. Visit Outlets in Troy, Schenectady, Colonie and Saratoga Springs. 1
Cannot be combined with other discounts.
Sylvan Learning
Get $100 off Sylvan college prep courses It’s the prep that counts! Discover Sylvan SAT or ACT Prep Courses. Bring this newsletter page to a participating Capital Region Sylvan Learning Center to receive your discount. Offer cannot be combined with other offers. Discover more by calling Sylvan Learning at (518) 869-6005 ext. 5.
Become a Member Company CAP COM serves more than 500 Member Companies. It’s easy for employees at Member Companies to join CAP COM. Add CAP COM to your benefits package for FREE and receive: • On-site presentations about CAP COM benefits. • Educational workshops at your location. • Unique promotions exclusively for our Member Companies. • A summer visit from the CAP COM Ice Cream Van. All Member Companies can join our Member Discount Program.** Discounts are offered to CAP COM members on our website and in our newsletter. Find a full list of discounts at www.capcomfcu.org/discounts.
Call CAP COM to discover more today! Business Development Department (518) 458-2195 ext. 3553 www.freecompanybenefit.com
**Offer details vary by vendor. Program effective as of 2/1/10 and updated as of 8/27/12. Credit Union does not endorse or guarantee the products or services of Member Companies and is not liable for consequential direct or indirect damages which may result from the purchase of a good or service. Previous purchases excluded. Program subject to change or cancellation without notice.
Carie Sala Business Development Manager
Save the date to find a great deal!
CAP COM Used Car Sale Saturday, Oct. 13 from 9 a.m. to 3 p.m. Main Office • 18 Computer Drive East, Albany
PRSRT STD U.S. Postage PAID Albany, NY Permit #186 18 Computer Drive East Albany, NY 12205-1168
• More than 150 cars on site! • Get pre-approved or apply for financing at the sale. • Pre-negotiated pricing with substantial discounts on all cars.
Staying safe | 4 Avoid e-mail and text message scams and get ATM safety tips!
Volume 28 • Number 5
of Communication
September/October 2012
Lines Car
Home Loans | 11 Access the equity in your home and build a better future.
buying from
to
AZ
Nancy Lasky got great advice from CAP COM’s Car Buying Experts. Now, she has the perfect SUV for moving her daughter Lauren to college.
Strides walk | 14 Join our Strides Team on Sunday, Oct. 21 in Albany.