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PH OTOS BY J EN N PIERC E, C A LG A RY H E R A L D
EVENT RECAP ALSO IN AT T E N D A N C E ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■
Corey Allard Paula Anderson Jason Bailer Yvonne Basten Victoria Bennett Elias Carciente Brad Celmainis Kevin Chatain Elisha Chin Vincent Chow Sima Chowdhury David Chu Carol Chu Jacqueline-Marie Clément Todd Coleman Al Dhalla Victoria Driver Mark Dubeau Karen Ellis Steve Finley Karen Frew Jennifer Gee Lisa Marie Genovese Kathryn Giordano Shannon Gordon Lisa Graham Tanya Greffard Melissa Gregory Rob Julien Sydney Kasmar Bill Ketcheson Jason Kingsley Bharat Kohli Kevin Langman Carmen Loh Peggy MacDonald-Finley Ryan MacIntyre Linda MacPherson Jane Maduke Shannon Marier Pam McCarthy Bob McInnis Bryce McKenzie Kathryn McMackin Lesley Mitchell Adrian Nagle Siobhan Owen Pauline Patenaude Ave Peetri Darlene Pereira Sean Phillips Laura Plantje Clifford Portier Holly Preston Juliane Quach Simon Raby Sushma Rai Christine Reimer Barnabas Sado Katarina Sechazova Matthew Shannon Doris Skinova Katheryn Small Lesley Smetaniuk Shannon Smith Mark Stephen Julie Stockdale T Stoodley Sue Styles Sidney Tanchak Tara Tanchak Kimberly Van Patten David Wald Amy Witham-Strand
WHAT MAKES CUSTOMERS COME BACK FOR MORE? Business owners share their customer service secrets
“People do business with people they like. That’s the end of it, so don’t be a jerk. And try to give that service without ego.” MEGAN SZANIK, owner of Espy E x perience, espyexperience.com
“Everyone has their own opinions, and you have to listen to them. You have to especially look for trends, if there are many customers all saying the same things. You can’t please everyone, though .... We try to meet everyone’s expectations but it is just not a reality that we can.” G R A D Y T O PA K , c o - f o u n d e r of YYC Cycle Spin Studio, yyc-cycle.com
MARK STEPHEN, owner of Martinizing by Stephen Cleaners, mar tinizing.ca
ONLINE
C A P I TA L B U Z Z
For the full recap of “What makes customers come back for more” including a podcast of the event, visit capitalideascalgary.com.
Here’s what Capital Ideas members took away from the Dec. 17 panel:
“Listen to your clients. Ask them what they want!”
Yvonne Basten, manager of eWomenNetwork Calgary Chapter, @eWNCalgary
“You’re doing your customers a service by having a great website: great advice!”
NEXT EVENT
Lisa Marie Genovese, owner of Bottomline Marketing, @LisaMGenovese
Is your business ready to launch? When: Jan. 28, 2016, noon to 1 p.m. Where: Glenbow Museum RSVP at capitalideasyyc13. eventbrite.com
“With customer service, it comes down to people. You need exceptional people to give exceptional service. That goes back to hiring process, back to your internal policies and your training programs that you have, as well. That’s the big one to keep people coming back, you’ve just got to make sure they’re happy.”
Thank you! Jennifer Wong, senior manager of entrepreneurship at ATB Financial, presents Kathryn McMackin with a door prize after the event.
“Some people just complain about everything. Be open to feedback”
“Loving the personal approach of Espy Experience. Authentic. Genuine. Truly putting the needs of the client first. They remember you!”
Katheryn Small, TEC Canada chair, @katherynsmall
“YYC Cycle-Spin Studio sending out instant feedback surveys is a really good idea!”
Ryan MacIntyre, founder, We Did It! School-Age Care, @infromthewest
Brad Celmainis, owner, Brad Celmainis Consulting, @BradCelmainis
Questions? Contact us at hello@capitalideascalgary.com