Capricorn Risk Services

Over 40% of Members are protected with Capricorn Risk, what about you?

Earlier this year, we surveyed a range of Capricorn Members to discover what they thought of insurance, protection, and Capricorn Risk Services. Here’s what we found.

Capricorn Risk Services was established to provide Capricorn Members with access to mutual protection, an alternative to traditional insurance. Today, more than 9,000 Capricorn Members (approximately 40%) are part of Capricorn Risk Services, meaning the Capricorn Risk division is owned and run by the same auto repairers it protects.

As part of Capricorn, Capricorn Risk Services puts Members at the heart of everything they do. Whether it is providing business and personal coverage designed for the auto industry, returning profits to eligible Members through Capricorn Mutual or supporting you with your very own dedicated Account Manager, Capricorn Risk Members always come first.

To ensure we are meeting expectations, we asked a range of Capricorn Members what they thought of insurance, protection, and Capricorn Risk Services.

Capricorn Risk Services continued to receive excellent Member feedback in the survey, with Risk Members rating Capricorn Risk Services an 8.3 out of 10. Capricorn Risk Members appreciated the high-quality customer service, level of coverage and products available.

When asked what were the top three things they would like protected, both Risk Members and non-Risk Members noted business disruption, mechanical failure on vehicles serviced, and staff injury or illness as the most important risks they faced. Importantly, all of these, and more, can be protected through Capricorn Risk Services.

Both Members and non-Members felt it was important to choose a provider that understands their industry and has a reasonable premium or contribution cost and easy-to-understand coverage.

Capricorn Risk Account Managers were also highly rated according to Risk Members. 70% of Members rated their Risk Account Manager as providing an excellent service. Members liked their professionalism, their understanding of Capricorn Mutual and the automotive industry, and their trustworthiness. Receiving such recognition is not only an outstanding achievement for the Capricorn Risk team, but recognition of Capricorn Risk’s commitment to keeping their Members at the heart of their business.

Capricorn Risk Services provides protection and insurance specifically designed to protect Members and their businesses. Not currently with Capricorn Risk Services? To request a quote for protection, call your Risk Account Manager today, or visit capricorn.coop/risk.

Did you know?

Fun facts about Capricorn Risk Services

• In addition to protection and insurance for businesses, Capricorn Risk Services offers personal lines products too such as home & contents and motor vehicle, domestic home and contents, and personal accident and illness cover.

• Consolidate all of your protection in one place, on your Capricorn Trade Account (and earn more rewards points too!*).

• Capricorn Mutual is a discretionary mutual, allowing greater flexibility to accept claims, and return profits to eligible Members.

• Capricorn Mutual recently returned $6 million to eligible Capricorn Mutual Members by way of Capricorn bonus points. The return of profits to Capricorn Mutual Members is discretionary and made in accordance with the Capricorn Mutual Constitution.

• 88% of Members choose Capricorn Risk Services because they specialise in the automotive industry.

• Capricorn Risk Division offers protection and insurance.