MARCH JULY 2021
TOP 5 STARS G N I S I R ISTs FINAL ! NCED U O N AN e on See mo1r2 Pg
FUTURE RIDE TOYOTA' S LQ
2021 Capricorn State Of The Nation Coming soon! See back page.
SOUTH AUSTRALIA MANUFACTURING Opens Auto Innovation Centre
BUDGET BOOST:
Could we see a postCOVID apprenticeship boom?
VR SIMULATORS A motorsport ‘choose your own adventure’
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CONTENTS JULY 2021
5 Breaking Down Repair Times Capricorn Service Data
7 Building Protection
Don’t let a ‘best guess’ spell disaster for your business
9 South Australia Manufacturing
Opening of Auto Innovation Centre
10 Hydrogen Energy
14
Why have we never harnessed it in the automotive sector?
12 Top 5 Finalists
Meet your 2021 Capricorn Rising Stars
14 Future Ride
Toyota’s LQ, as close to KITT as we’ve come
16 Budget Boost
Could we see a post-COVID apprenticeship boom?
18 To Paddle Or Not To Paddle
One of the most divisive issues at the top level of Australian motorsport
20 Member Ride
VR Simulators! A motorsport “Choose your own Adventure”
23 Bali to the Big
20
Apple
Mandurah Members talk about their travels
24 Asking The Right Diagnostic Questions
A diagnostic process which is worth repeating now, more than ever C A P R I C O R N I G N I T I O N J U LY 2 0 2 1 3
David Fraser Group CEO
CEO’s message
It has been a challenging year. For those of us in the automotive industry, the challenges we face don’t end when this pandemic is finally and safely in the rear-view mirror. This past year, the world over, we have seen the impact of leadership in all its many colours and configurations. We’ve seen good decisionmaking, bad decision-making and inertia – and we’ve seen the realtime effects of each. We’ve seen leaders who rose to the challenge, those who failed, and those who failed, learned, changed course, and did better. As we emerge from the pandemic we must follow the examples of the best leadership we have witnessed over the past year and rise to meet the challenges we face – both as an industry, and in our own businesses. These challenges are numerous: the electrification of vehicles, changing technology, lower profit margins, shortages of qualified technicians, and maintaining any kind of work-life balance. Now is not the time to bury our heads in the sand. Just like the response to Covid, if we don’t act today, our situation will be worse tomorrow. As an industry, we must consider what’s just beyond the horizon that could impact our businesses. We can focus on the near-term challenges first, but we need one eye on the long-term. Capricorn will, of course, be right there alongside our Members and the industry as we tackle these issues. We are stronger together, after all. As business owners, we can take action to ensure we’re resilient in the face of change: we must keep reinvesting in training and development for ourselves and our teams and keep reinvesting in the tools and equipment we need to work on modern-day vehicles. We must also learn to balance and prioritise our time, be open to reinventing our business models as necessary, know who our customer is (and isn’t), and most importantly never be afraid to ask for help when we need it. As leaders, we can all take small steps to help ourselves rise to the challenges ahead of us. For me, that means reviewing my diary daily and giving myself time to think about the decisions I need to make. It means being willing to adapt, take risks, give luck a chance, and seek advice. The advantage we in the automotive industry have, that leaders dealing with the pandemic did not, is that we can see our challenges laid out on the road ahead of us. We have time to react – but we must start now. Yours in cooperation,
David Fraser Group CEO 4 C A P R I C O R N I G N I T I O N J U LY 2 0 2 1
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Capricorn Service Data repair times explained Capricorn Service Data, powered by Autodata, assigns a time estimate to both repair and service items. In this article the Autodata technical team breaks down repair times and how you can customise your estimates to get the best result. The increasing complexity of vehicles makes having access to independent repair times a must – not just to get a sense of how long the technician is likely to spend on a job or to provide an up-front quote but also to pre-screen work after an initial conversation with the customer in order to gauge whether it’s right for you and your customer. You’ll find repair time in Capricorn Service Data by selecting 'Technical Information’, choosing the make and model of vehicle then selecting ‘Repair Times’ under the ‘General’ column (typically at the far right of the screen). Start typing in the search box in the Repair Times module to see times for a component and related jobs. Capricorn Service Data uses the industry standard decimal system. So, for example, 0.5 hrs is 30 minutes, while 2.3 hrs is 2 hours and 18 minutes. A good rule of thumb is 0.1 hrs is 6 minutes – 10% of 60 minutes – which lets you easily calculate that 0.9 hrs is 54 minutes. Repair times are taken from official manufacturer recommendations and are based on times taken in a clean room with a new vehicle, with procedures carried out by engineers specialising in that
marque. As vehicles age, bolts become stuck and parts accumulate grime, repair times will lengthen, and the time taken can also depend on the experience of the technician and familiarity with the model. Capricorn Service Data allows you to apply a modifier of up to 200% to repair times, which can be applied on the Settings page (found under your user icon at the top right of the screen). This will apply to all service and repair times in the product and will be reflected in estimates generated by the estimate calculator.
Capricorn Service Data comes free with your Capricorn membership (normally worth $876 ex GST) and grants access to repair times, technical data, service illustrations and much more for over 34,000 models and 142 manufacturers.
Depending on component location and make, repair times for the same component can also vary considerably. For example, a thermostat removal and installation can take anywhere from 12 minutes to upwards of nine hours, depending on the model.
•
Ian Ivory, Autodata’s Content Support Team Leader in Australia, explains: “In general you’ll want to set the repair times adjuster to between 30% to 40% based on the complexity of the jobs your workshop handles and staff experience. For a general service workshop, 30% will often feel right; remember, that’s 30% on top of the manufacturer figure, which will be using a showroom model that hasn’t been on the road.”
Get more repair information Autodata Diagnostic & Repair is the top level of Autodata’s workshop application, offering even more specialised repair information for garages, including:
• • • •
Diagnostic trouble codes with common faults and fixes to help you get started Full-colour interactive wiring diagrams Control module pin data and component testing values Engine management Electronic component locations
For more information or to upgrade to Diagnostic & Repair, login to Capricorn Service Data and click on the Autodata upgrade button at the top right hand of the screen or speak to your Area Manager.
C A P R I C O R N I G N I T I O N J U LY 2 0 2 1 5
Celebrating top-performing Mazda Dealers
We love to celebrate the wins of our Members and Preferred Suppliers; it’s a great part of being a cooperative. Recently MAZDA Australia revealed its top-performing dealers of 2020 at its annual Master Dealer Excellence Awards. MAZDA Australia takes a unique approach to its dealer of the year awards, with a single dealer being recognised . This award is decided by strict criteria covering facilities, business processes, people development, sales results, financial management and customer satisfaction.
Congratulations to the following Capricorn Preferred Suppliers: • Penrith Mazda • Grand Prix Mazda Aspley • Grand Prix Mazda Caboolture • Mount Gravatt Mazda • Wippells Autos • Edwardstown Mazda • Darwin Mazda
MAZDA Australia Sales Director Jarrod Gieschen said the Master Dealer status was highly coveted within the brand’s dealer network, where service quality benchmarks were already exceptionally high.
Capricorn Members: • Mawson Lakes Mazda • Paradise Mazda • South Morang Mazda
“The network’s performance throughout 2020 is highly commendable and MAZDA Australia is proud of the 2020 MAZDA Master Dealer award winners. These are dealers who go above and beyond for their customers,” he said.
Member/Preferred Supplier: • Ringwood Mazda
"These are dealers who go above and beyond for their customers"
o o T d o o G nottnot o to Share If you have a story or a ride that could be published in Ignition, email it to ignition@capricorn.coop Ensure you include Member Ride in the subject line. 6 C A P R I C O R N I G N I T I O N J U LY 2 0 2 1
TM
Don’t let a ‘best guess’ spell disaster for your business. In business you estimate and calculate every single day. You know roughly how many litres of degreaser to buy each month, how many of a certain brake pad you need in stock, and how much to charge for servicing the Hilux that just came in. Many of these calculations will be based on experience — an informed “best guess”. You know how much of something you use, how long certain jobs take and how much your overheads are. Often your estimate is right. Sometimes it’s a bit off. But here’s an exercise for you. How much do you reckon it would cost to replace your building if it burned to the ground? Whatever dollar value you just came up with, chances are it was a best guess — a rough figure, based on what you know about property values, the amount you’ve invested in it, and perhaps even how much you’ve insured it for. But (and here’s the worrying news) analysis by Capricorn of more than 250 commercial properties found that 70 per cent of those Members analysed do not have adequate coverage. That means they are potentially financially exposed if they needed to make a claim. Is your business one of them? Understanding the difficulty of calculating an exact replacement value for buildings, Capricorn Risk Services invested in a stateof-the-art tool in March 2018 that does just that. Developed by global data analytics company CoreLogic, the Cordell estimator tool allows Capricorn Risk Services to generate a completely independent assessment of a building’s replacement value using a series of algorithms and historical construction data.
Since the estimator was introduced, Capricorn Members who protect their building with Capricorn Risk Services have received their renewal quote along with a report generated using the estimator, providing independent validation of their estimated repair costs. Even if your property is not currently protected by Capricorn Risk Services, you can request an independent review from Capricorn Risk, using our estimator, to ensure you have enough protection. Capricorn Risk Services Chief Executive Officer Jim Glossat said it was all about giving Members peace of mind. “We know it can be difficult for Members to calculate the replacement value of a building,” he said. “People sometimes forget that while they have an aging building now, they’ll have to replace it with a brand-new one. “With this estimator tool, Members are in a better position to assess whether they are adequately protected or exposed if something goes wrong.” Being underprotected carries serious financial risks. Following a major incident you could be left with out-of-pocket expenses if the costs are higher than your Business Building Limit of Protection. For more information on products available through Capricorn Risk Services, call us on 1800 007 022 and make an appointment to speak with your Risk Account Manager or visit capricornrisk.com.
Contact Capricorn Risk Services 1800 007 022 I info@capricornrisk.com I capricorn.coop/risk Products sold through Capricorn Risk Services Pty Ltd (ABN 93 111 632 789) are: (i) discretionary risk protection products issued by Capricorn Mutual Ltd; and (ii) general insurance products issued by a range of insurers and brokered through Capricorn Insurance Services Pty Ltd. Before deciding to acquire any product you should consider the Product Disclosure Statement available from Capricorn Risk Services Pty Ltd to see if the product is appropriate for you. Capricorn Risk Services Pty Ltd is a Corporate Authorised Representative (No. 460893) of Capricorn Mutual Ltd (AFSL 230038) and Capricorn Insurance Services Pty Ltd (AFSL 435197). C A P R I C O R N I G N I T I O N J U LY 2 0 2 1 7
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South Australian Manufacturing Given Boost With Opening of Auto Innovation Centre Th e Au s t r a l i a n Au to m o t i v e Aftermarket Association (AAAA) is proud to announce the Auto Innovation Centre (AIC) has officially opened its doors in Adelaide. The cutting-edge facility offers new technology and services to fast-track product development for the South Australian manufacturing industry. Held on Thursday, 29 April, in South Australia, the AIC opening saw nearly 100 industry representatives, sponsors, dignitaries, and media come together to join this historic industry moment in a new ‘Centre of Excellence’. Underscoring the significance of the event for South Australia and Australian manufacturing, Senator Rex Patrick was the guest of honour, who symbolically cut the ribbon to declare the industry-leading facility open for business. Senator Patrick was also joined by State Member for Taylor – Mr Jon Gee MP, AIC Managing Director Luke Truskinger, and CEO of the Australian Automotive Aftermarket Association (AAAA) Stuart Charity. “We are proud to launch this facility in Adelaide, a location that boasts a great number of innovative aftermarket companies. This facility, in addition to the Melbourne AIC centre, is the culmination of eight years of passion and hard work, and opens up new product development opportunities for businesses, while playing a role in supporting the health of this great industry,” Stuart Charity said. “Bringing these centres to life has been an incredible effort. I would like to thank the Federal Government’s commitment to manufacturing, and investment in these incredible facilities, as well as Senator Rex Patrick’s unwavering support. The vision of the AAAA and AIC Boards, and our hugely supportive Champion companies, was crucial. Finally, our passionate AIC
Managing Director Luke Truskinger and the AIC team have worked wonders to activate these services in the market.” For Luke Truskinger, opening the South Australian facility is another exciting opportunity to further serve the aftermarket. “We can’t wait to start utilising our unique technology, equipment and know-how to improve development capabilities of our diverse and exciting automotive aftermarket businesses here in SA, nationally and beyond. Our core purpose is business support, so we welcome enquiries on how the centre can directly assist with any bespoke business requirements,” Luke Truskinger said. The AIC offers state-of-the-art robotic equipment to deliver premium vehicle testing services, including Sinewith-Dwell testing (ADR88/89) to validate ESC performance, and brake performance testing (ADR31/35). Product level testing includes vibration testing, hydraulic durability, tensile testing and a shock dyno, while additive manufacturing capability offers further product development opportunities. The AIC vehicle fleet is used for product testing and is torn down for comprehensive scanning. The AIC offers a database of premiumquality vehicle scan data, thanks to high-tech scanning and processing e q u i p m e nt . Th e c u t t i n g - e d g e workshop is available for hire for company use, and ADAS calibration, as well as for automotive training and education activities.
For more information on how the new South Australian Auto Innovation Centre or the Melbourne AIC can help fasttrack product development, please visit www.autoic.com.au
C A P R I C O R N I G N I T I O N J U LY 2 0 2 1 9
Hydrogen Energy Hydrogen is the most abundant chemical in the universe, so one can only wonder why it's taken us so long to harness its energy in the Automotive sector. What is hydrogen energy?
Hydrogen has many uses, such as for fuel for transport or heating, as a way to store electricity, or as a raw material in industrial processes. When it is produced using renewable energy or processes, hydrogen becomes a way of storing renewable energy for use at a later time when it is needed. The main use of hydrogen in Australia is as a raw material for industrial processes, although renewable hydrogen use would help us reduce emissions in, amongst other industries, the transport sector. Hydrogen has long been described as the fuel of the future, although that future has never quite materialised – until now. “Green hydrogen” – hydrogen made from renewable sources such as solar or wind – has been identified as the clean energy source that could help bring the world to net-zero emissions. The Commonwealth Scientific and Industrial Research Organisation (CSIRO) has produced a National Hydrogen Roadmap that provides a blueprint for the development of a hydrogen industry in Australia and the nation’s federal and state energy ministers are developing a National Hydrogen Strategy.
Getting traction
Hydrogen Mobility Australia was formed in 2017 by founding members Hyundai and Toyota with the objectives to, amongst others, accelerate the commercialisation of new hydrogen 1 0 C A P R I C O R N I G N I T I O N J U LY 2 0 2 1
and fuel cell technologies for transportation, export, storage and stationary applications in Australia. By mid-2019 there were 33 members from the energy, transport, consulting and technology sectors, and in October the same year the name was changed to the Australian Hydrogen Council to reflect the diversity of their growing membership and broad hydrogen agenda. As a co-founder of the Australian Hydrogen Council, Hyundai Australia set out to provide a forum for effective communication and collaboration between all stakeholders and to progress Australia’s shift towards a future hydrogen society built upon clean and renewable energy technologies. According to Hyundai’s Scott Nargar, “Ironically, as we are about 10 to 15 years behind Europe and North America, we have the advantage that much of the early hurdles have already been overcome, and we pick up more mature technology and roll it out in a more cost-effective way. In addition, I believe that we have some of the world’s best overlaps of both wind and solar in the one place with our vast coastline, which means we are better positioned than most to utilise these renewable resources.”
How a Fuel Cell Electric Vehicle (FCEV) works Fuel cells are a bit like a cross between an internal combustion engine and battery power. Like an internal combustion engine, they generate power by using fuel from a tank, although in this case that fuel is pressurised hydrogen gas. However, unlike
an engine, a fuel cell doesn’t burn the hydrogen; it initiates an electrochemical reaction that joins two chemicals together (hydrogen and oxygen) in the electricity generation process. Think of fuel cells as batteries that never run flat. Instead of slowly depleting the chemicals inside them (as normal batteries do), fuel cells run on a steady supply of hydrogen and keep making electricity for as long as there’s fuel in the tank. A fuel cell has three key parts similar to those in a battery. It has a positively charged terminal, which acts as a catalyst, a negatively charged terminal, and an electrolyte in between, keeping them apart. Hydrogen gas from the tank feeds down a pipe to the positive terminal, while oxygen from the air comes down a second pipe to the negative terminal. When atoms of hydrogen gas reach the catalyst, they split into a positive ion (a proton) and a negative ion (an electron). The protons are attracted to the negative terminal and travel through the electrolyte, which is a thin special polymer film that only protons can pass through. The electrons, meanwhile, flow on to power the electric motor, bypass the polymer film, and arrive at the negative terminal where they recombine with the protons – and oxygen from the air – to produce water. This type of fuel cell will keep running for as long as there is a supply of hydrogen and oxygen. Since there’s always plenty of oxygen in the air, the only limiting factor is how much hydrogen there is in the tank.
Hitting the market
Earlier this year, 20 NEXOs – Hyundai’s hydrogen fuel cell electric vehicles (FCEV) – were introduced to Australian Capital Territory roads, coinciding with the opening of the first public hydrogen refuelling station in Australia. This will be followed by another five to be rolled out in Brisbane in the coming months. With drive from a near-silent electric drivetrain, NEXO creates far less external noise than a conventional vehicle, which is an especially important benefit in urban environments. NEXO features the latest autonomous driving capabilities and is extremely safe. It is the first FCEV to score the ANCAP maximum 5-star safety rating. In a similar vein, Toyota Australia, also a co-founder of the Australian Hydrogen Council, commissioned Victoria’s first commercial-grade permanent hydrogen production, storage and refuelling facility at its former manufacturing site at Altona in Melbourne’s west. “Globally, Toyota is committed to achieving zero CO2 emissions from its vehicles and plants under the Toyota Environmental Challenge 2050. The commissioning of our hydrogen refuelling facility is an important step towards achieving that goal,” said Toyota Australia President and CEO Matthew Callachor. “By demonstrating the viability of renewably produced hydrogen as an automotive and energy fuel, Toyota and its partners in government and business are pioneering a cleaner, more sustainable future that will encourage greater acceptance of this technology.”
Next steps
Fundamentally, the role of the Hydrogen Council is to prepare the market for EV and hydrogen FCEV, liaising with governments and industry partners. They interact with energy companies, who of course supply the electricity or hydrogen, gas companies who manufacture the hydrogen, and other organisations who are involved in EV charging technology.
Although this is an industry-driven initiative, 2020 was a year of great progress in our sector, with real commitments from the federal government, in addition to the support of the ACT, Victorian and Queensland state governments. The federal government announced a $300 million commitment from the Clean Energy Finance Corporation and $70 million from the Australian Renewable Energy Agency. In addition, around the country, the states and territories have all announced various hydrogen energy projects, which is the culmination of a great body of work that has involved communication, education, collaboration and the realisation that this is one of the greatest opportunities of our time.
Safety and the impact for collision repairers
According to Nargar, “A great deal of work has gone into ensuring safety information is shared across the industry, including dealerships, Fire and Rescue and the motor industry associations who provide roadside assistance. Of course, training will be a critical component; however, in the first instance the vehicle will need to go back to the dealer to have the hydrogen gas evacuated, with the correct equipment, procedures and training.” He emphasised that this is the process followed by several hydrogen FCEV manufacturers around the world, and it works seamlessly and with minimal risk. In addition, Hyundai will continue to work with TAFE and other registered training organisations to develop the understanding of this new technology to build on the growing number of EV training courses available today. This includes the development of hydrogen fuel cell courses in the coming years to ensure they prepare tomorrow’s technicians for this cutting-edge technology. “If ever there was a case that further supported a ban on grey imports, it’s the rapidly increasing technology in the vehicles of today and tomorrow,” concluded Nargar. This article was provided courtesy of the National Collision Repairer and is reproduced with permission. The contents of and any opinions contained in this article do not reflect the opinions of Capricorn Society Ltd and Capricorn makes no representation or warranty as to the accuracy, completeness or reliability of any material in this article.
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CAPRICORN
APPRENTICE OF THE YEAR
TOP 5
Stars
RISING STARS ANNOUNCED
Thank you to everyone who nominated their apprentice! A record -breaking 600 plus Members let their apprentices know just how much they are appreciated by nominating them as a Capricorn Rising Star. This is a great news for the industry, with so many outstanding individuals identified as workshop leaders of the future. In many cases, the nominated apprentices are already acting as leaders in their workshops. We heard from many who were taking on advanced jobs, normally reserved for qualified repairers. Others stepped up when it counted, running the workshop on their own in times of crisis. We were also inspired by the many nominees who have overcome difficult circumstances to stay dedicated to developing their craft and repaying the faith their workshops have shown in them. All nominees demonstrated outstanding passion for the industry and a strong commitment to going above and beyond to deliver the highest levels of service for customers. Rising Stars Judge and Capricorn CEO Automotive, Brad Gannon, stressed the value of supporting apprentices.
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“Completing an automotive apprenticeship is no easy undertaking. With a shortage of qualified repairers to go around, it’s never been more important that we support and encourage our apprentices. Capricorn Rising Stars is an easy way for Members to show their apprentices that they have a bright future ahead of them, to maintain their passion for automotive and keep them committed to a long career in the industry.” Of course, there can only be 5 finalists. Capricorn sincerely congratulates Ben Brown, Adam McDonald, Jordon Dodge, Paige Scully & Thomas Rutzou, who have all been selected as this year’s Top 5 Rising Stars. Stay tuned for the August edition of Ignition, where the overall winner will be announced. Capricorn would also like to thank our program sponsors, Castrol, Repco and The Workshop Whisperer, who kindly donated some generous prizes for the winners and their nominating workshops.
What their employer had to say: Paige is our Rising Star because she rises to the challenges. She takes on difficult jobs be it on trucks, buses, vans and cars. Paige also tackles new technology with confidence and although still in her first year she helps the other mechanics with the latest tech jargon. Paige has set herself high goals and is willing to do what is needed to achieve them.
JORDON DODGE - MARK DODGE AUTO REPAIRS
What their employer had to say: Adam is committed to becoming the best tradesman in the industr y. He demonstrates this day-by-day by helping all stakeholders with technical faults and loves finding solutions for the difficult problems. He will make a positive difference in our industry and is a Rising Star.
THOMAS RUTZOU- JAG & BRITISH PRESTIGE SERVICE
ADAM MCDONALD - VOLTAIC AUTO ELECTRICAL
What their employer had to say: Taking on Ben as our apprentice is the best thing we have done. He is passionate about not only his mechanic side of the job, but also has a lot of ideas and vision that is helping us to grow our business. As Ben develops his skills and learns the administration side, we would not hesitate to leave him in charge when the need arises.
PAIGE SCULLY -KRUPIC AUTO REPAIRS
BEN BROWN - CWR MOTORSPORT
MEET THE TOP 5 FINALISTS
What their employer had to say: Jordon was recognised as the Volvo 2nd year, apprentice of the year in 2019. He has completed the MTAQ EV accreditation and the RACQ Patrolman and Towing accreditation. His ability and attitude has allowed him to work independently and multi task across all facets of the business including parts, customer service, auto electrical and mechanical.
What their employer had to say: Tom fits in very well with our workshop te a m a n d b u s i n e s s values. His enthusiasm for getting the job done proficiently and properly is admirable, and exactly what a business owner needs from their employees. We are very proud to have Tom on our team and are behind him to further his career goals and realise his potential within the industry.
Toyota’s LQ
AS CLOSE TO KITT AS WE’VE COME If you’re of an age where you can remember the old TV show Knight Rider, buckle up: KITT is here. Sure, the Toyota LQ doesn’t look much like the customised 1982 Pontiac Firebird Trans Am that every single kid on the playground was obsessed with in the 80s. But its artificial intelligence capabilities are about as close to KITT’s as modern car designers have managed to create so far. Toyota says the LQ — which was first released as an electric concept car in 2019 — uses advanced technology to “build an emotional bond between car and driver”. Apparently, the combined capabilities of the car’s AI, its (SAE Level 4 equivalent) automated driving system and its personal assistant (called Yui) allow the car to learn from the driver and then deliver a highly personalised driving experience. The LQ will talk to you, just like KITT talked to David
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Hasselhoff. It’ll be able to change settings based on your mood – from the lighting and music to the air con and seat position. Through its facial recognition technology it’ll know if you’re tired, or if you’re not paying attention. Apparently, it’ll even have a conversation with you about your favourite topics, to stop you falling asleep. According to some sources, the concept has a 54.3 kWh battery pack, powering a 150 kW and 300 Nm motor for a 300 km range, and it’s powered by the same EV unit Lexus is using in the UX300e SUV. For all its technology and intuition, the LQ does diverge from KITT in at least one area: the famous Knight Rider car was a work of fiction. And while many concept cars are a little bit of make-believe, the LQ looks set to become a reality. Depending on who you believe, the car was meant to be a common sight around the 2020 Tokyo Olympic Games.
FUTURE RIDE Image Credit: Mercedes Benz.
Obviously, that Olympics was postponed, so we may never know for sure, but with Toyota a major sponsor of the games, it is plausible they planned to do exactly that. By May last year rumours were hot that Toyota was about to put the LQ into production – including Yui and the other spooky, sci-fi, intuitive Knight Rider-style technology the concept car promised – by the end of 2020 and start sales in 2021. That talk hasn’t materialised into anything concrete as yet (although Toyota has announced plans to launch two new EVs in the US later this year, so there’s still time). But there can be little doubt Toyota — like many other car manufacturers — is taking the EV future of motoring very seriously indeed. Toyota aims to expand to 70 electrified models and 15 BEV models by 2025. The company has also been working hard on battery technology and says it has now developed solid-state batteries which could fully charge an EV in 15 minutes and provide twice as much range as the lithium-ion batteries commonly used in EVs to-date. That could revolutionise EVs – including any planned LQ. Whenever Toyota finally releases the LQ into the marketplace, they’ll be missing a trick if they don’t get David Hasselhoff to launch it.
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Budget boost: could we see a postCOVID apprenticeship boom? Australia and New Zealand are emerging from the global pandemic relatively unscathed compared to the rest of the world which has allowed both countries’ 2021-22 budgets to include measures beyond COVID-19 recovery. But what do their announcements mean for your business? And for the automotive industry more broadly? In Australia, the main headlines were around $16 billion in tax cuts to small and medium-sized businesses (SMEs) over the next few years. The Government also extended tax incentives to encourage businesses to invest in equipment and machinery. New Zealand’s “Wellbeing Budget”, as the Government labelled it, contained very little in terms of big-ticket items for SMEs. However, the extra, almost $280 million going towards vocational training may help give a much-needed boost to the number of apprentices joining the industry. Analysing the budget announcements, Capricorn Chief Financial Officer Wes Smith said Australia’s budget should be seen as a positive one for Members, as it will build on measures implemented over the past 12 months. And will encourage SMEs to play a lead role in Australia’s economic recovery. He also welcomed additional funding for training and apprenticeships in both countries. The Australian Government has allocated $2.7 billion to extend the Boosting Apprenticeship Commencements program, which is a wage subsidy to reimburse businesses up to $7,000 per quarter for 12 months, for taking on new apprentices. “This makes it more affordable for Members to bring on new talent into the industry,” Wes said. “While it is difficult to predict whether this will have a positive influence on the aftermarket labour shortage, the Government are making it easier for businesses to bridge gaps in skill sets. And that is a step in the right direction.
Wes also said the automotive aftermarket had performed “incredibly well” in both Australia and New Zealand throughout the pandemic. He said that was due to: • • •
An increased car-parc; traveller staycations increasing vehicle usage in the midst of national and international border restrictions; and consumers holding onto their vehicles for longer (whether that be due to limited vehicle availability or the financial uncertainties of the future impacting new car purchases).
“This should remain relatively steady in the shorter term, providing external circumstances remain unchanged,” Wes said. “However, geographical and technological developments are expected to have an enduring effect on the automotive aftermarket industry in the medium-longer term. “The changing make-up of vehicle types on the road presents a challenge for the automotive aftermarket in a post-pandemic world. While shifts in both the way vehicle sales are conducted and what exactly is being sold makes the impact of these changes difficult to predict, we will not likely see rapid uptake of new technologies without Government support.” The New Zealand Government had been predicted to introduce a “feebate” program, which makes electric and low-emission vehicles cheaper to buy and petrol and diesel vehicles more expensive, but this was not announced. However, there is a $302 million pot of money set aside as “a regime to incentivise the uptake of low-emissions vehicles”, which some have suggested could mean “feebate” is still on the cards. Wes said Members should think about what the budgets mean for their business and, “where possible, take advantages of SME budgetary incentives to best position themselves for the future.” This article is for the purpose of information only and does not constitute financial or taxation advice. It is important for Capricorn Members to seek the advice of the appropriate professional in relation to their specific circumstances.
“This presents an opportunity for Members to bring new workers into the industry at a significantly reduced cost.”
Wes said Members should think about what the budgets mean for their business and, “Where possible, take advantages of SME budgetary incentives to best position themselves for the future.” 1 6 C A P R I C O R N I G N I T I O N J U LY 2 0 2 1
at Holmes Smash Repairs
In 2018 the business won best large workshop in Queensland in Paint & Panel magazine’s Bodyshop Awards. That same year the company expanded its presence, opening a second site to offer an express service for smaller repair jobs. Darren said maintaining the feeling of a family business comes down to two key things: a good culture and creating opportunities for staff. “I’m big on trying to give somebody a career path,” he said. “We bring apprentices through the system and invest a lot of time and money into training our own people. I like how we can turn anybody into the person we need to do the job. That’s helped us to be successful.”
Capricorn Member Profiles
A focus on quality and training
Darren said providing ongoing training to staff breaks up the day-to-day of the job for employees, giving them opportunities to acquire new skills, do different tasks, and advance their career. It clearly works: two members of the Holmes Smash Repairs team have been with the business for more than 40 years.
With 44 staff over two sites, Holmes Smash Repairs in Toowoomba, Queensland, might not sound like a typical small family business, but that’s exactly how owner Darren Holmes likes to think about it.
Darren has been a Capricorn Member since the 2000s. He said he enjoys the efficiency of the trade account and uses his reward points on Capricorn shares and on holidays with Capricorn Travel.
The company was founded by his father in 1966 and Darren took over in 2007. “Even though we’re a fairly large size now, I still class it as a family business,” Darren said. “We do between 75 and 85 cars a week, but our point of difference is we really concentrate on our level of quality.”
INDUSTRY EVENTS RETURNING TO VIC/TAS After the restrictions imposed over various states in the last 18 months, we are reminded that the smallest things, like human interaction are so important. In a positive sign of strong recovery in Victoria, industry events have begun to return. Over the past few months, Capricorn's Victorian and Tasmanian teams have attended a variety of industry events. This includes some outstanding trade showcases hosted by Preferred Suppliers, Burson Auto Parts and Welch Auto Parts.
If you are attending an industry event in the coming months, keep an eye out for our team members, they are very excited to see all of our Members and Preferred Suppliers. C A P R I C O R N I G N I T I O N J U LY 2 0 2 1 1 7
TO PADDLE OR NOT TO PADDLE
by Paul Marinelli
Who would have thought that one of the most divisive issues at the top level of Australian motorsport comes down to this: to paddle or not to paddle? “Paddle” refers to the process of changing gears by using paddle levers mounted behind a steering wheel as opposed to using a prime-mover-inspired gearshift handle located towards the centre of the cabin. Many of you are no doubt driving cars fitted with paddle gearshift controls these days, enabling any normally mild-mannered automatic car driver to flick into Lewis Hamilton spec, furiously clicking the levers and watching the numbers change on the dash as they turn corners or accelerate away from red lights. Some of you — and it is a very declining number — are still operating a foot-operated clutch and a five- or six-speed manual gearshift, the good old-fashioned way to really drive a car, but not so much fun in peakhour Melbourne, Sydney or Auckland traffic. In Supercars, the debate continues about their
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proposed next-generation racing car blueprint, referred to as Gen 3. The idea is to bring the cars more in line with current high-performance sports cars on our roads. This is supposed to encourage more manufacturer involvement, given that only Ford is currently involved at that level. Commodores are still competing, but in line with the GM-engineered demise of Holden, the plan is to replace these with another current GM product, the Camaro. The idea behind Gen 3 is to accommodate these cars and to allow easier access for other manufacturers to become involved in the future. It is also supposed to reduce the cost of building and maintaining Supercars, something that previous changes, particularly the most recent Car of the Future concept, spectacularly failed to do. The process to make Gen 3 become a reality has not been simple. Along with the numerous engineering challenges, there are the problems of differentsized engines being able to achieve the same power output, aerodynamic equality and selecting the highly reliable yet lower maintenance components to be used as control parts across the board.
Of all the changes being made, the most interesting issue from the drivers and many diehard fans is whether or not to include electronically activated paddle gearshifts or to retain the current mechanically operated sequential gearshift system. In fact many fans were (and remain) upset with the change from the traditional H-Shift gearbox when sequential mechanical gearboxes were introduced. Many drivers feel that the physicality of wrestling with a super-fast, very heavy and under-tyred racing car will be lost if all you need to do is hold onto the wheel and pull on paddle levers, as we now see in WEC / Sportscar or GT racing. Even the art of heel and toe footwork by racing drivers (to avoid compression lock when shifting gears) won’t be required as this can also be actuated automatically by the electronics, as is the case with current high-performance road cars. One high-profile driver actually stated in a television interview that he thought this was the stuff of video games and that it had no place in real motor racing. The team owners want paddle shifters, as the electronics that come with them make it virtually impossible to blow up an engine or gearbox through a mis-shift, which was meant to be the case with the sequential system, but this theory has since been spectacularly proven otherwise on more than one occasion. Many fans don’t want paddles, as they enjoy watching their Supercar heroes at work through onboard vision that captures how busy they are behind the wheel, managing the sequential gearshifts, adjusting sway bars and brake bias controls all while being furiously chased by 24 other Supercar drivers. Some also see this as making Supercars become too close to GT3 specification sportscar racing, rather than being something that is and always has been extremely unique to Australia and New Zealand. It must not be forgotten that along this unique way and through outstanding
local engineering and parity developments, Supercars became (and still is) the most competitive Touring Car championship on the planet. For me, motorsport is all about the challenge to be the absolute best driver with the best team and the most reliable equipment. The beauty of Supercars is that it is genuinely extremely difficult to drive them at the absolute limit. Only the very best master it to become frequent winners and champions. Simplification of this process doesn’t detract from the driver talent and teamwork needed to win, but it does impact the spectacle of the sport and takes away some of the originality that made it so successful in the first place. Sadly, with the demise of locally manufactured cars, there is no doubt that Supercars has to change — the sport cannot continue to showcase cars that no longer exist. Gen 3 has to take that next step into being relevant to the most exciting cars that are available on the market, while retaining some kind of truly Australian individuality. All of this has to be achieved without being too similar to other existing racing categories like GT / Sportscars or TCR. Supercars Australia has recently stated that the Gen 3 vehicle regulations will be in place by the 2022 season, although it is probably more likely that you won’t see the next iteration of our favourite racing cars on Australian and New Zealand racing circuits until 2023.
The contents of and any opinions contained in this article do not reflect the opinions of Capricorn Society Ltd and Capricorn makes no representation or warranty as to the accuracy, completeness or reliability of any material in this article. C A P R I C O R N I G N I T I O N J U LY 2 0 2 1 1 9
MEMBER RIDE
VR SIMULATORS A MOTORSPORT ‘CHOOSE YOUR OWN ADVENTURE’
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Normally when we share a Member Ride with you, it’s a very definite thing. It’s a Monaro or a Camaro or an old Austin Healy. But this month’s Member Ride can be almost anything you want it to be — from a touring car to a Formula 1 race car. That’s because this month’s Member Ride is a virtual reality racing simulator, owned by longtime Capricorn Member Barry Punter. Barry owns Online Autos in Osborne Park, Western Australia. The area is a real hub for auto businesses and, until recently, Barry’s business was the kind of place those of us who daydream about owning a sportscar would go to gawk at the beautiful machines for sale. But all that has changed. “In November I had three Lamborghinis for sale in here,” Barry said. “Now I have six of these simulators and no room for any cars.” The simulators were produced by Melbourne-based Motum — a company started by ex-race drivers — and are currently the only 6DOF (six directions of freedom) in WA. “The idea is that you can race each other,” he said. “But they’re basically the closest you will get to driving a racing car without having the expense of a racing car. “You have virtual reality goggles on, so that puts you in the car — you move your head around and the scenery all changes; you check your mirrors and you can see the cars moving up behind you. “Then, obviously, the simulator moves (in response to the virtual reality experience you’re having) and you get feedback through the steering wheel as well, so you feel all the lumps and bumps.” These are some seriously cool toys, which cost $85,000 each. While Barry said he and his staff have to remind themselves that it’s not playtime, all the time, the purchase was actually a business decision. It was all about diversification. “We still have the workshop, but we’ve diversified into this,” he said. “I thought ‘why not have a room full of toys and charge people to use them?’ ” Barry also owns a V8 drive business, where motor enthusiasts can drive a supercar around a racetrack, so he felt the VR simulators were a good fit for his business portfolio. “I much prefer this because it’s much less harrowing on my nerves!” he said. So, this month’s Member Ride isn’t an old classic or show-stopping street rod. Instead, it’s more like a choose your own adventure book, where the car can be anything you want it to be. Whether that’s a touring car sweeping around Mount Panorama at Bathurst, or an F1 zipping around the Circuit de Spa at 19000 RPM, the choice is yours.
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PREFERRED SUPPLIER Profiles QLD - Sabtool
16
YEARS PREFERRED SUPPLIER
sabtool.com.au
Sabtool was founded in 1983 as a Wynn’s distributor on the Sunshine Coast. Today they supply workshop equipment Australia-wide, whilst continuing to be the exclusive Wynn’s distributor on the Sunshine Coast. Sabtool supplies all manner of workshop equipment including hoists, Autel scan tools, wheel service equipment, general equipment, Torrent parts cleaning machines and so much more. Sabtool will ask the key questions to ensure they understand your workshop equipment needs so Members get exactly what they need, even when that means a smaller ticket price. Sabtool offers exceptional knowledge and experience in the industry, coupled with outstanding customer service.
SA/NT - Complete Alignments completealignments.com.au
NEW
PREFERRED SUPPLIER
Complete Alignments is a fourth-generation family-owned business, established in 1983. With over 100 years’ experience, they pride themselves on offering a highly professional service every time. Complete Alignments are underbody specialists providing workshop services for trucks, buses, trailers, caravans and cars. Complete Alignments is a proud RAA-approved repairer, and their heavy involvement with the Wheel Alignment Association keeps them up to date and ahead of industry standards and technological advancements. Their main services include wheel alignment, suspension repairs or upgrades, power steering servicing and accident damage repairs. With tailored best practice industry advice and fast turnarounds, Complete Alignments ensures you endure minimal inconvenience.
VIC/TAS, NSW/ACT, QLD & SA White’s Powersports whitespowersports.com.au
7
YEARS PREFERRED SUPPLIER
White’s Powersports is a family owned and operated business with over 50 years of experience in the motorcycle industry. White’s Powersports prides itself on providing industry-leading service and an exceptional range of products, and ensuring great stock levels. Whether you are looking for motorcycle, ATV or UTV parts and accessories, White’s Powersports will have the part for you. Browse and order online with real-time information and access to thousands of products and millions of fitments. White’s Powersports makes doing business easy.
NSW/ACT - Cornell Diesel Systems cornells.com.au
6
YEARS PREFERRED SUPPLIER
Cornell Diesel Systems has achieved recognition as being Australia’s leading diesel fuel injection and remanufacturing service provider and facilities. With ISO accreditation and a team of highly experienced, knowledgeable, trained staff, Cornell Diesel Systems offers professional and reliable service to Capricorn Members. Cornell Diesel Systems specialises in diesel fuel injection, diesel vehicle and machinery servicing, and genuine OEM, new and remanufactured diesel fuel injection and subsystem parts. Cornell Diesel Systems is at the forefront of developments and proactively updates their equipment and tooling to enable servicing the most advanced diesel fuel injection systems in the world. From mechanical systems right through to modern diesel, they are capable of the jobs that require a high level of diesel specialisation.
WA - United Fuel Injection unitedfuel.com.au
25
YEARS PREFERRED SUPPLIER
United Fuel Injection is the one-stop destination for all diesel needs, being the largest fuel injection workshop in Western Australia and amongst the most experienced workshops Australia-wide. A combination of expertly trained staff and over 45 years of operation ensure the delivery of the best available products and services to suit the varying needs and requirements of Member’s industries. Comprising four core divisions — heavy diesel, light automotive, turbocharger and performance — United Fuel Injection provides the whole range of diesel solutions. Their wealth of industry knowledge ensures a premium service for diesel engines large and small.
Incredible getaways
FROM BALI TO THE BIG APPLE The reason Mark and Dollar Brady love holidaying in Bali as often as they can will be familiar to anyone running their own business. “It’s very important to get away from the workshop every now and again,” Dollar said. “In Bali, you don’t have to do anything — you don’t have to sight-see because you’ve ‘been there, done that’. You can just put your feet up and relax.
That holiday was also booked through Capricorn Travel.
“We don’t get to do a lot of that at home.”
“We book with Natalie. She’s easy to talk to. We just tell her what we want, and it’s done. It’s really important to have that rapport with somebody. She’s a pleasure to deal with.”
Plus, as Dollar points out, after just a threehour flight from home, you can have a cocktail in your hand! The couple own Mandurah Panel and Paint, south of Perth in Western Australia, and have been Capricorn Members for about 14 years. They have booked all their Bali trips through Capricorn Travel, taking advantage of their rewards points. Nine years ago, the couple also went on a month-long grand tour of the United States, driving from Las Vegas to San Francisco and Los Angeles, before flying to the east coast and the big city lights of New York. The last destination on their state-hopping trip was Hawaii.
“They’re very competitive price-wise but, also, if you have a good travel agent, it makes traveling much easier,” she said.
With more than 35 years of experience, the Capricorn Travel team is available to help you plan your next Australian adventure. Charge your travel to your Capricorn Trade Account and enjoy the additional benefit of earning Capricorn Rewards points*. Contact Capricorn Travel today. *Participation in the Capricorn Rewards Program is subject to the Capricorn Rewards Program Terms and Conditions which can be found via the Capricorn website.
“It was an incredible trip and a great experience,” Dollar said.
1800 655 077 I travel@capricorn.coop capricorn-travel.com.au
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Capricorn Travel Australia Pty Ltd | ATAS Accreditation No: A10552 | ACN 008 926 645 C A P R I C O R N I G N I T I O N J U LY 2 0 2 1 2 3
Asking the right diagnostic questions - by Jeff Smit Just when you thought vehicle technology had gone as far as it could go, the car makers surprise us with another innovation. For those of us in the repair and maintenance business, it means that the challenges of diagnostic work only get bigger and become more complex. So how to cope? A few years ago, I devised my APPROACH diagnostic process, which is worth repeating now, more than ever.
P – Patience In diagnostics, patience is a virtue. A rushed diagnosis generally leads to unnecessary parts replacement.
A – Attitude The starting point for all challenging jobs. Diagnostics demand clear thinking and the right mindset for plotting the best way forward.
P – Preparation Time must be set aside for preparation, which must include the next step.
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"If possible, go for a drive to experience the symptoms for yourself, but let the owner drive." R – Research Technicians MUST be given time to research the symptoms and analyse the findings of any initial evaluation of the problem they are trying to solve.
the issue? Has the vehicle been in an accident or been to a panel shop recently? Have any remapping or programming changes been made to the vehicle? Has the battery been replaced recently?
O – Organised More to do with the mind, although organising tools and parts is just as important. Being organised applies mainly to testing and system evaluation – what and how is the testing being done, and what results are expected.
Symptoms: When did the symptoms start? Did any warning lights come on and if so, how long have they been on? How does the vehicle drive? Have you noticed any changes in fuel economy? Is the vehicle blowing smoke, and if so, what colour?
A – Ask questions Nobody is expected to know everything about every car on the road, so take the time to ask questions of those who may be more experienced in a particular area or vehicle model. It is no shame to ask, and in fact many experienced technicians like being asked for their opinion.
Frequency: When did you first notice this problem? How often do the symptoms appear? Can you replicate the issues and, if so, how?
C – Confirmation and validation This applies to the workshop’s relationship with the owner of the vehicle and therefore will help consolidate the bond that ensures long-term loyalty to the workshop. Confirm repairs if possible with some form of validation that might be some corrected live data, an oscilloscope image, a photo or some sort of proof that a noted issue has been rectified. H – Habit Diagnostic jobs become less difficult and time consuming if you turn new approaches to specific problems into a habit. Adopting good habits can often help to avoid potential headaches. The most important of the above steps are Preparation and Research. This is where time must be spent asking the right questions and compiling a detailed history of how and why the vehicle has ended up in your workshop. Some workshops treat these stages so seriously that they have compiled a customer questionnaire that is filled out before the customer leaves the workshop. The questions cover History, Symptoms, Frequency and Conditions.
Conditions: Does the fault occur at any particular time? What temperature is the engine when the fault occurs? Do you notice any particular speed or engine load when the symptom appears? Do any particular conditions make the problem worse, for example, rain, cornering, or night-time? There can be no end to the questions. Like a good detective at the murder scene, the more questions that are asked, the clearer the insight into the issue and the customer's concerns. If possible, go for a drive to experience the symptoms for yourself, but let the owner drive. Perhaps there is a driving technique that could be contributing to the problem. Keep asking questions while taking this drive. The vast majority of customers will not tell you everything. Their mindset is to keep it simple, and that way it should be simple to fix, so therefore not a big invoice at the end. In this whole relationship, remind yourself that you are the professional, and that asking the questions will help to diagnose the symptoms in the most effective and efficient way.
A customer diagnostic questionnaire sample accompanies this article, you can download it by visiting this article on cap.coop/caphub.
History: How long have you owned the vehicle? When was it last serviced? How long have the symptoms been present? Have any other technicians investigated
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CAPRICORN CLASSIFIEDS Classifieds Advertising Guidelines Do you have a business for sale, have equipment that you need to get rid of, or are you just looking for a part that you haven’t been able to find? If the answer is yes, then you should advertise in the Capricorn Classifieds; it’s FREE to do so. See below for details. • The Capricorn Classifieds are for Capricorn Members only to advertise. Payment is to be organised between advertiser and purchaser. • Parts or equipment that relate to your business only may be advertised. • Businesses for sale may be advertised. • Cars for sale cannot be advertised. • Classifieds are on a first come, first served basis. Depending on the number received, your classified may Autoparts business for sale Northern Beaches. Well established family run business of over 40 years. Owner retiring. Strong client base with loyal customers for on going business. Great potential for expansion. Call Joe 0411782745 Autosense Car Centre. Geraldton WA. Fully established, highly profitable, superb clientele, perfect coastal lifestyle, 2 hoists, brilliant workshop location, proven long term figures but growth potential huge if wanted. Email autosense@m2data.com.au Mansfield Tyre Service Victoria -Tree Change Best location in town current owner retiring after 24 years. All plant and equipment including hoists tyre changers & balancers exhaust bender etc $110,000 (This is equipment value) plus SAV - Call Stewart 0408 352 995 Mechanical Workshop, Woodford Qld Fully equip family business servicing the community since 1995. Well established customer base, large 4 bay shed (long lease available) 3 hoists, office, amenities and wash bay. Enquiries 0408767366 or dawnevandriver@hotmail.com
not appear immediately. • No positions vacant. • No pictures to be submitted. • By submitting the Online Capricorn Classifieds Ad Form, you acknowledge that the price of any goods or services shown is inclusive of GST.
Automotive Workshop in WA for Sale Due to the ill health of the owner it’s time to sell. Great business for a sole mechanic. Good clientele and great turnover. Call Rob 0400 200 080 POA Not a NSW opal mine, but an absolute gold mine! Well established cash business in Lightning Ridge, includes all stock and equipment, WIWO $280,000 Phone Brad 0474 767 826 Automotive Workshop for sale, Eastern Suburbs Melbourne Established business of 35+ years. Mechanical servicing and repairs. Prominent location close to major shopping centre. 4 Hoists & equipment. Expression of interest Call Russell 0417339617 D. and S. Moore, MJ Mechanical, Hobart TAS Fantastic Mechanical Workshop, an opportunity too good to miss! Ph: Rob Davies – 0411 958 121 Mechanical workshop Newcastle NSW including Mainline AWD Premium Dyno, 2 hoists. Established business. E Safety inspection station. Owner retiring WIWO $110,000 email qik01@hotmail.com
Automotive workshop business for sale Hornsby area Sydney Large well established business of 11 years, Large customer base, long lease. Large workshop with good off street parking for many cars, 3 hoists, tyre machine, wheel balancer, wheel aligner, brake lathe and much more. Very Well equipt. Looking for WIWO sale $300,000. Call Gavin 02 9487 7346 Shoreline Panel & Paint One man band. Turnover averaging $230k. Gross annual profit averaging $65k over the last 13 years. 180m2 concrete tilt panel workshop 28k per annum rent. Cartar lift, Commodore diesel heated spray booth. $150k for business. U2/12 Griffin Drive Dunsborough 6281. Call 0413 930 286. Harris Best Panelbeaters Business, Marlborough NZ Expressions of Interest, long established busy panel shop in a prime location. Turn key operation. Wheel Aligner and Hoist. Potential to grow. Price $97K. Call Trevor 0272464108 all reasonable offers considered.
How to Advertise in the Capricorn Classifieds
1. Send an email to ignition@capricorn.coop with the following details: your Member number, business name, contact details and details of your advert (no more than 30 words). 2. Capricorn must receive your classified advert by the 16th of the month preceding the publication month. If we have not received your classified advert by this date it will be published in the following month depending on the number of adverts received. 3. Check out your advert and fellow Members’ classifieds in the next edition of Ignition.
Email: ignition@capricorn.coop Publisher's General Disclaimer All information, material and content contained in this edition of Ignition is provided or sourced by Capricorn Society Limited (“Capricorn”) for general information only and is not intended to be advice or comment on any particular matter or subject. Before acting on any information you should consider the relevance of it to your own circumstances and, if necessary, take professional advice. Capricorn makes no representation or warranty as to the accuracy, completeness or reliability of any material (including, without limitation, any third party supplier advertisement in respect of which Capricorn merely acts as a conduit) included in this edition of Ignition. To the fullest extent permitted by law Capricorn, its officers, employees, agents and representatives disclaim any and all liability to you or any other person for any loss or damage whatsoever connected with: (i) reliance on material in Ignition; or (ii) inaccuracy, error or omission in material in Ignition. Capricorn, Stronger With Capricorn, Ignition, Capricorn Travel, Capricorn Mutual and the boomerangs device are trademarks or registered trademarks of Capricorn. If you have any news or information that you think would be of interest to your fellow members, please send the information to Capricorn via email ignition@capricorn.coop.
Capricorn Society Limited ACN 008 347 313 Postal Address: Locked Bag 3003, West Perth WA 6872 Registered Office Australia: 28 Troode Street, West Perth WA 6005 Phone (08) 6250 9500 General Enquiries 1800 999 233 Members 1800 327 437 Suppliers 1800 005 322
N R O C I R P CA
Spot the Difference Find them all and win! 1st Prize: 4,000 points 2nd Prize: 2,000 points
LAST MONTH'S ANSWERS LAST MONTH'S WINNERS 1st Prize - 4,000 points Cartown Limited 2nd Prize - 2,000 points Wayne's Autofit
Email your answers to ignition@capricorn.coop before the 25th of July. Winners will be selected by a lucky hat draw of correct entries. Please ensure you include your Member number and email address when submitting your entry.
WORD Hunter
Find the 16 words hidden in the jumble. They could be horizontal, vertical, diagonal or backwards. See if you can find them all!
RESEARCH
MANUFACTURING
PREPARATION
PERFORMANCE
EXPERIENCE
ANNOUNCEMENT
MOTORSPORT
APPRENTICE
TOOLS
FINALIST
COMPONENT
NATION
QUALIFIED
COLLISION
INVEST
FUEL
C A P R I C O R N I G N I T I O N J U LY 2 0 2 1 2 7
Over 2,000 Capricorn Members told us what they really think about the automotive industry. Find out what they said and how your business compares.
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State of the Nation 2021 coming soon to cap.coop/caphub
